Opening and viewing agent settings in Contact Center

<body>
<p id="docs-hc-snippet" style="display: none;">Agents can view agent settings to configure general preferences, such as language and phone type, audio settings, and browser notification settings. Agents using Jabra devices can choose to integrate the call control functionality from their Jabra device into Contact Center.</p>
<div class="article-banners">
<div id="docs-wmp-link">
<a href="https://support.zendesk.com/hc/en-us/articles/5411234991258-plan" rel="noopener" target="_blank">What's my plan?</a>
</div>

<div class="article-banner" id="addon_contact-center">
<table>
<tbody>
<tr>
<td>
<strong>Add-on</strong>
</td>
<td>Contact Center</td>
</tr>
</tbody>
</table>
</div>

</div>
<div id="docs-ai-summary">
<p id="docs-ai-summary-toggle">Verified AI summary <span id="up-triangle">◀</span><span id="down-triangle">▼</span></p>
<p id="docs-ai-summary-content">Access your agent settings to customize preferences like language, phone type, audio, and browser notifications. You can also integrate Jabra call controls for enhanced device functionality. Adjusting these settings helps tailor your workspace to better suit your needs, ensuring a more personalized and effective support experience.</p>
</div>

<div class="body">

<p class="p">Agents can view agent settings to configure general preferences, such as language and phone
type, audio settings, and browser notification settings. Agents using Jabra devices can choose
to integrate the call control functionality from their Jabra device into Contact Center.</p>
<div class="p">This article contains the following topics:<ul class="ul" id="topic_hkx_5cy_xfc__ul_bgd_ycy_xfc">
<li class="li"><a class="xref" href="#topic_zd5_bdy_xfc">Accessing agent settings in Contact
Center</a></li>
<li class="li"><a class="xref" href="#topic_jr4_cdy_xfc">General settings</a></li>
<li class="li"><a class="xref" href="#topic_dlv_cdy_xfc">Audio settings</a></li>
<li class="li"><a class="xref" href="#topic_qzb_ddy_xfc">Notification settings</a></li>
<li class="li">
<a class="xref" href="#topic_cds_ddy_xfc">Jabra call control settings</a>
</li>
</ul>
</div>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_zd5_bdy_xfc">
<h2 class="title topictitle2" id="ariaid-title2">Accessing agent settings in Contact Center</h2>
<div class="body">
<p class="p">Agent settings include general, audio, notification, and Jabra call control settings.</p>
<div class="p">
<strong class="ph b">To access agent settings</strong><ol class="ol" id="topic_zd5_bdy_xfc__ol_n5q_4jy_xfc">
<li class="li">In your dashboard, click the icon in the bottom-left corner.<p class="p"><img class="image" id="topic_zd5_bdy_xfc__image_nzl_kxx_xfc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/zen_contact_cent_5.png" width="250"></p>
</li>
<li class="li">View and update settings as needed:<ul class="ul" id="topic_zd5_bdy_xfc__ul_ax5_sjy_xfc">
<li class="li">
<a class="xref" href="#topic_jr4_cdy_xfc">General settings</a> determine
language, phone type, and determine how frequently missed contacts are cleared.</li>
<li class="li">
<a class="xref" href="#topic_dlv_cdy_xfc">Audio settings</a> determine your
microphone, speaker and ringtone</li>
<li class="li">
<a class="xref" href="#topic_qzb_ddy_xfc">Notification settings</a>
configure browser notifications</li>
<li class="li">
<a class="xref" href="#topic_cds_ddy_xfc">Jabra call control settings</a>
integrate the call control functionality from your Jabra device into Contact
Center.</li>
</ul>
</li>
<li class="li">Click <strong class="ph b">Save</strong>.</li>
</ol>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_jr4_cdy_xfc">
<h2 class="title topictitle2" id="ariaid-title3">General settings</h2>
<div class="body">
<p class="p">In general settings, you can set language, phone type, and determine how frequently missed
contacts are cleared. </p>
<p class="p"><img class="image" id="topic_jr4_cdy_xfc__image_mxd_4fy_xfc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/zen_contact_cent_6.png" width="600"></p>
<div class="p">General settings include the following:<ul class="ul" id="topic_jr4_cdy_xfc__ul_erx_j2y_xfc">
<li class="li">
<strong class="ph b">Language</strong> is the agent's preferred language. This setting determines the language
for the UI, the date format displayed in Contact Center, and the language used by Smart
Tools to perform grammar checks and to lengthen and shorten messages.</li>
<li class="li">
<strong class="ph b">Phone type</strong>, either a soft phone or a desk phone. When desk phone is selected,
the phone number should include the area code.</li>
<li class="li">
<strong class="ph b">Automatically close missed contacts</strong> determines the frequency to automatically
close missed conversations. </li>
</ul>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title4" class="topic nested1" id="topic_dlv_cdy_xfc">
<h2 class="title topictitle2" id="ariaid-title4">Audio settings</h2>
<div class="body">
<p class="p">In audio settings, you can set your microphone, speaker and ringtone.</p>
<p class="p"><img class="image" id="topic_dlv_cdy_xfc__image_hlz_1jy_xfc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/zen_contact_cent_10.png" width="600"></p>
<div class="p">Audio settings include the following:<ul class="ul" id="topic_dlv_cdy_xfc__ul_tkw_kgy_xfc">
<li class="li">
<strong class="ph b">Microphone</strong> is the system default microphone or a custom microphones configured
on your computer.</li>
<li class="li">
<strong class="ph b">Speaker</strong> is the system default speaker or a custom speaker configured on your
computer.</li>
<li class="li">
<strong class="ph b">Ringtone</strong> is the default ringtone or a custom ringtone. You can play a preview to
hear the selected ringtone.</li>
<li class="li">
<strong class="ph b">Ringtone volume</strong> controls the volume of the ringtone.</li>
</ul>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title5" class="topic nested1" id="topic_qzb_ddy_xfc">
<h2 class="title topictitle2" id="ariaid-title5"><strong class="ph b">Notification settings</strong></h2>
<div class="body">
<p class="p">In notification settings, you can configure settings for browser notifications.</p>
<p class="p"><img class="image" id="topic_qzb_ddy_xfc__image_ovz_z3y_xfc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/zen_contact_cent_13.png" width="600"></p>
<p class="p">Notification settings include the following:</p>
<div class="p">
<ul class="ul" id="topic_qzb_ddy_xfc__ul_vjt_h3y_xfc">
<li class="li">
<strong class="ph b">Enable browser notifications</strong> turns on browser notifications.</li>
<li class="li">
<strong class="ph b">New message notifications</strong> turns on notifications for new messages.</li>
<li class="li">
<strong class="ph b">New message notification volume</strong> controls the volume for the new message
notification.</li>
<li class="li">
<strong class="ph b"> Secondary notification</strong> turns on notifications for a secondary device.</li>
</ul>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title6" class="topic nested1" id="topic_cds_ddy_xfc">
<h2 class="title topictitle2" id="ariaid-title6"><strong class="ph b">Jabra call control settings</strong></h2>
<div class="body">
<p class="p">Jabra call control settings integrate the call control functionality from your Jabra device
into Contact Center.</p>
<p class="p"><img class="image" id="topic_cds_ddy_xfc__image_rvv_zky_xfc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/zen_contact_cent_14.png" width="600"></p>
<div class="p">Jabra call control settings include:<ul class="ul" id="topic_cds_ddy_xfc__ul_umm_nky_xfc">
<li class="li">
<strong class="ph b">Enable Jabra call controls</strong> turns on call control functionality from your Jabra
device into Contact Center. You must complete the Jabra installation to set up Jabra
properly.</li>
</ul>
</div>
</div>
</div>
<script id="docs-schema-markup" type="application/ld+json">{
"@context": "https://schema.org",
"@type": "TechArticle",
"@id": "https://support.zendesk.com/hc/en-us/articles/9459094228250-Opening-and-viewing-agent-settings-in-Contact-Center",
"url": "https://support.zendesk.com/hc/en-us/articles/9459094228250-Opening-and-viewing-agent-settings-in-Contact-Center",
"headline": "Opening and viewing agent settings in Contact Center",
"description": "You can access and configure your agent settings including general preferences, audio options, notification preferences, and Jabra call control integration within the Contact Center dashboard.",
"articleSection": "Setting up Contact Center",
"datePublished": "2025-07-07T18:28:36+00:00",
"dateModified": "2026-04-15T20:02:49.515674+00:00",
"inLanguage": "en-US",
"mainEntityOfPage": {
"@type": "WebPage",
"@id": "https://support.zendesk.com/hc/en-us/articles/9459094228250-Opening-and-viewing-agent-settings-in-Contact-Center"
},
"author": {
"@type": "Organization",
"name": "Zendesk",
"url": "https://www.zendesk.com"
},
"publisher": {
"@type": "Organization",
"name": "Zendesk"
},
"isPartOf": {
"@type": "WebSite",
"name": "Zendesk Help",
"url": "https://support.zendesk.com/hc/en-us"
},
"about": {
"@type": "SoftwareApplication",
"name": "Zendesk"
}
}</script><script id="ai-summary-script">
//<![CDATA[
const ai_summary_style = document.createElement('style');
ai_summary_style.innerHTML = `#styled-article-body{padding:0 0 0}#article-body #docs-ai-summary{background-color:#f3f3f3;border:1px solid #d3d3d3;padding:10px 10px 6px;margin-bottom:16px}#article-body #docs-ai-summary #docs-ai-summary-toggle{font-size:.9em;font-weight:700;margin-bottom:4px;cursor:pointer;display:flex;justify-content:space-between;align-items:center}#article-body #docs-ai-summary #docs-ai-summary-toggle #up-triangle{margin-left:auto;padding-right:10px;display:none}#article-body #docs-ai-summary #docs-ai-summary-toggle #down-triangle{margin-left:auto;padding-right:10px}#article-body #docs-ai-summary #docs-ai-summary-content{font-size:.9em;padding-left:25px;padding-right:25px;margin-bottom:12px}`;
document.head.appendChild(ai_summary_style);

const toggleAISummary = () => {
const summary = document.getElementById("docs-ai-summary-content");
const upTriangle = document.getElementById("up-triangle");
const downTriangle = document.getElementById("down-triangle");
if (summary.style.display === "none") {
summary.style.display = "block";
upTriangle.style.display = "none";
downTriangle.style.display = "inline";
} else {
summary.style.display = "none";
upTriangle.style.display = "inline";
downTriangle.style.display = "none";
}
};

document.getElementById("docs-ai-summary-toggle").addEventListener("click", toggleAISummary);
//]]>
</script>
</body>