Testing Contact Center

<body>
<div class="article-banners" translate="no">
<div id="docs-wmp-link">
<a href="https://support.zendesk.com/hc/en-us/articles/5411234991258-plan" rel="noopener" target="_blank">What's my plan?</a>
</div>
<div class="article-banner" id="addon_contact-center">
<table>
<tbody>
<tr>
<td>
<strong>Add-on</strong>
</td>
<td>Contact Center</td>
</tr>
</tbody>
</table>
</div>
</div>
<div id="docs-ai-summary">
<p id="docs-ai-summary-toggle">Verified AI summary <span id="up-triangle">◀</span><span id="down-triangle">▼</span></p>
<p id="docs-ai-summary-content">After setting up Contact Center, test it by signing into the agent interface to ensure everything is functioning. Use SSO or Amazon Cognito credentials to access the Contact Center interface. Verify integration by checking if the Connect softphone and agent status controls load. If issues arise, consult the troubleshooting guide. This process helps confirm that your setup is ready for customer interactions.</p>
</div>
<div class="body">
<p class="p">Once you've finished setting up Contact Center as described in <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9824150119450" target="_blank">Getting started with Contact Center</a>, you can test it to make
sure everything is working.</p>
<p class="p"><strong class="ph b">To test Contact Center</strong></p>
<ol class="ol" id="final_cc_testing__ol_kq1_yqd_vgc">
<li class="li" dir="ltr">Sign out of the Contact Center admin console and navigate to the Contact
Center agent login page, https://${Zendesk Instance Name}/agent.</li>
<li class="li" dir="ltr">Sign in with SSO or the user credentials you set up in Amazon Cognito
(username and password).<p class="p">You'll now be in the Contact Center interface. This app
links to Connect in the background (using the allowed origin you set and the
integration configuration you deployed). If your Connect instance is new, there
might not be much to see yet (until you set up a phone number or chat). However,
you can verify connectivity by seeing if the Connect softphone and agent status
controls load in Contact Center.</p>
<p class="p">For example, you might see your Connect
agent status indicator in Contact Center and be able to change status or make a
test outbound call if you've claimed a number. This indicates the integration is
working.</p>
</li>
</ol>
<p class="p">If you're having problems, see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9696137463066" target="_blank">Troubleshooting Contact Center</a>.</p>
</div>
<script id="docs-schema-markup" type="application/ld+json">{
"@context": "https://schema.org",
"@type": "TechArticle",
"@id": "https://support.zendesk.com/hc/en-us/articles/9832930064026-Testing-Contact-Center",
"url": "https://support.zendesk.com/hc/en-us/articles/9832930064026-Testing-Contact-Center",
"headline": "Testing Contact Center",
"description": "You can test your contact center setup by signing into the agent interface with SSO or Amazon Cognito credentials to verify integration and functionality before handling customer interactions.",
"articleSection": "Setting up Contact Center",
"datePublished": "2025-10-15T20:46:45+00:00",
"dateModified": "2026-04-09T23:15:30+00:00",
"inLanguage": "en-US",
"mainEntityOfPage": {
"@type": "WebPage",
"@id": "https://support.zendesk.com/hc/en-us/articles/9832930064026-Testing-Contact-Center"
},
"author": {
"@type": "Organization",
"name": "Zendesk",
"@id": "https://www.zendesk.com"
},
"publisher": {
"@type": "Organization",
"name": "Zendesk",
"@id": "https://www.zendesk.com"
},
"isPartOf": {
"@type": "WebSite",
"name": "Zendesk Help",
"@id": "https://support.zendesk.com/hc/"
},
"about": {
"@type": "SoftwareApplication",
"name": "Zendesk",
"@id": "https://www.zendesk.com",
"softwareAddOn": {
"@type": "SoftwareApplication",
"name": "Contact Center",
"@id": "https://support.zendesk.com/hc/en-us/sections/9248688983706"
}
}
}</script><script id="fast-path-script">
//<![CDATA[
const fast_path_style = document.createElement('style');
fast_path_style.innerHTML = `#article-body .fastpath{font-size:.9em;background-color:#f3f3f3;border:1px solid #d3d3d3;padding:10px 10px 8px;margin-bottom:16px}#article-body .fastpath::before{content:none!important}`;
document.head.appendChild(fast_path_style);
//]]>
</script><script id="ai-summary-script">
//<![CDATA[
const ai_summary_style = document.createElement('style');
ai_summary_style.innerHTML = `#styled-article-body{padding:0 0 0}#article-body #docs-ai-summary{background-color:#f3f3f3;border:1px solid #d3d3d3;padding:10px 10px 6px;margin-bottom:16px}#article-body #docs-ai-summary #docs-ai-summary-toggle{font-size:.9em;font-weight:700;margin-bottom:4px;cursor:pointer;display:flex;justify-content:space-between;align-items:center}#article-body #docs-ai-summary #docs-ai-summary-toggle #up-triangle{margin-left:auto;padding-right:10px;display:none}#article-body #docs-ai-summary #docs-ai-summary-toggle #down-triangle{margin-left:auto;padding-right:10px}#article-body #docs-ai-summary #docs-ai-summary-content{font-size:.9em;padding-left:25px;padding-right:25px;margin-bottom:12px}`;
document.head.appendChild(ai_summary_style);

const toggleAISummary = () => {
const summary = document.getElementById("docs-ai-summary-content");
const upTriangle = document.getElementById("up-triangle");
const downTriangle = document.getElementById("down-triangle");
if (summary.style.display === "none") {
summary.style.display = "block";
upTriangle.style.display = "none";
downTriangle.style.display = "inline";
} else {
summary.style.display = "none";
upTriangle.style.display = "inline";
downTriangle.style.display = "none";
}
};

document.getElementById("docs-ai-summary-toggle").addEventListener("click", toggleAISummary);
//]]>
</script>
</body>