Configuring agent languages in Contact Center

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<td>Contact Center</td>
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<p id="docs-ai-summary-content">Agents can personalize their experience by changing the language settings in their agent settings. By default, the language is set to English (US), but you can select your preferred language to adjust the app's display language and date formats. This setting is specific to each agent, allowing for a customized interface that suits individual preferences.</p>
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<p class="p">Agents can set the language in which they use Contact Center by changing the language in
agent settings.</p>
<p class="p" dir="ltr">By default, agents use English (US) as their language. The language setting is
used to control the following:</p>
<ul class="ul" id="rjs1__ul_vv4_s2c_qgc">
<li class="li">The language displayed in the Contact Center app</li>
<li class="li">The date formats displayed in the Contact Center app</li>
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<p class="p" dir="ltr">Agent settings are controlled by the agent, and are specific to each agent. </p>
<p class="p"><strong class="ph b">To change the language setting</strong></p>
<ol class="ol" id="rjs1__ol_omp_whh_pgc">
<li class="li" dir="ltr">Click the <strong class="ph b">Agent settings</strong> button (<img class="image" id="rjs1__image_kbm_z5l_rgc" src="set_agent_languagffes.png">) at the bottom left of
the Contact Center app.</li>
<li class="li" dir="ltr">From the <strong class="ph b">Language</strong> dropdown, select the language you want.<p class="p"><img class="image" id="rjs1__image_o53_1mf_tgc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/cc_as_1.png" width="400"></p>
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<li class="li" dir="ltr">Click <strong class="ph b">Save</strong>.</li>
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