Accessing Amazon Connect and AWS Console from Contact Center

Admins can access Amazon Connect and the AWS Console from Contact Center to manage telephony and infrastructure settings. You can also review your Amazon Connect instance details in the Contact Center admin interface.


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Admins can access Amazon Connect and the AWS Console from Contact Center to manage
telephony and infrastructure settings. You can also review your Amazon Connect instance
details in the Contact Center admin interface.
Related article:

About AWS services in Contact
Center

To access Amazon Connect and the AWS Console

Click the Zendesk product menu in the top bar, then select Contact
center.
Under Overview, review your Amazon Connect instance details.
Click Amazon Connect Dashboard or AWS Console to open the related AWS
service:

Amazon Connect Dashboard: View real-time metrics, manage contact
center operations, configure routing profiles, and build contact flows.

AWS Console: Manage cloud infrastructure, user permissions, and other
technical configuration settings.




Note: If you can't access Amazon Connect or the AWS Console, contact your
administrator.

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