Accessing Amazon Connect and AWS Console from Contact Center

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<p id="docs-hc-snippet" style="display: none;">Admins can access Amazon Connect and the AWS Console from Contact Center to manage telephony and infrastructure settings. You can also review your Amazon Connect instance details in the Contact Center admin interface.</p>
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<strong>Add-on</strong>
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<td>Contact Center</td>
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<p class="p">Admins can access Amazon Connect and the AWS Console from Contact Center to manage
telephony and infrastructure settings. You can also review your Amazon Connect instance
details in the Contact Center admin interface.</p>
<p class="p">Related article:</p>
<ul class="ul" id="topic_n54_nzj_sjc__ul_ptv_dxc_tjc">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/10342463822746" target="_blank">About AWS services in Contact
Center</a></li>
</ul>
<p class="p"><strong class="ph b">To access Amazon Connect and the AWS Console</strong></p>
<ol class="ol" id="topic_n54_nzj_sjc__ol_l25_bck_sjc">
<li class="li">Click the Zendesk product menu in the top bar, then select <strong class="ph b">Contact
center</strong>.</li>
<li class="li">Under <strong class="ph b">Overview</strong>, review your Amazon Connect instance details.</li>
<li class="li">Click <strong class="ph b">Amazon Connect Dashboard</strong> or <strong class="ph b">AWS Console</strong> to open the related AWS
service:<ul class="ul" id="topic_n54_nzj_sjc__ul_tw4_3fk_sjc">
<li class="li">
<strong class="ph b">Amazon Connect Dashboard</strong>: View real-time metrics, manage contact
center operations, configure routing profiles, and build contact flows.</li>
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<strong class="ph b">AWS Console</strong>: Manage cloud infrastructure, user permissions, and other
technical configuration settings.</li>
</ul>
</li>
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<span class="notetitle">Note:</span> If you can't access Amazon Connect or the AWS Console, contact your
administrator.</div>
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