Using Jabra devices with Contact Center

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<p id="docs-hc-snippet" style="display: none;">Agents using Jabra devices can integrate call control functionality from their Jabra device into Zendesk Contact Center. To do so, agents mustturn on the device in agent settings, and Jabra must be installed on the agents computer as described in this article. Typically this is done by your IT department.</p>
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<p id="docs-ai-summary-content">Integrate Jabra devices with Contact Center to enable call control functionality. Ensure Jabra is installed on your computer, typically by IT, using Jabra Chrome Host and Browser Integration Extension. Supported on Windows 8.1+, macOS 10.14+, and Chrome 87+. Activate Jabra call control in agent settings and use a supported headset. Refer to the Jabra installation guide for further details.</p>
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<p class="p">Agents using Jabra devices can integrate call control functionality from their Jabra device
into Zendesk Contact Center. To do so, agents must <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9459094228250" target="_blank">turn on the device in agent settings</a>, and Jabra must be installed on
the agents computer as described in this article. Typically this is done by your IT
department.</p>
<div class="p">This article contains the following topics:<ul class="ul" id="topic_fmh_yly_xfc__ul_djh_vmy_xfc">
<li class="li"><a class="xref" href="#topic_kb1_dmy_xfc">Installing Jabra</a></li>
<li class="li"><a class="xref" href="#topic_g4q_2my_xfc">General information for the Jabra
installation</a></li>
</ul>
</div>
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<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_kb1_dmy_xfc">
<h2 class="title topictitle2" id="ariaid-title2">Installing Jabra</h2>
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<div class="p">Jabra needs to be installed on the agent's computer, typically by your IT department. The
following software must be installed to support Jabra Call Control for Amazon Connect:<ul class="ul" id="topic_kb1_dmy_xfc__ul_utf_tmy_xfc">
<li class="li">Jabra Chrome Host (PC/Mac application)</li>
<li class="li">Jabra Browser Integration Extension (browser extension)</li>
</ul>
</div>
<div class="p">
<strong class="ph b">To install Jabra</strong><ol class="ol" id="topic_kb1_dmy_xfc__ol_bkq_bny_xfc">
<li class="li">Install the native Jabra Chrome Host for your operating system.<p class="p">You can find it in
the software integration kit or you can download the Jabra browser integration from
GitHub.</p>
</li>
<li class="li">Download and deploy the Jabra Browser Integration Extension as a chrome extension. <p class="p">
You can find a link to the Chrome extension in the software integration kit or you can
<a class="xref" href="https://chrome.google.com/webstore/detail/jabra-browser-integration/okpeabepajdgiepelmhkfhkjlhhmofma" target="_blank">download the Jabra browser integration
extension</a>.</p>
</li>
</ol>
</div>
<p class="p"> If Jabra Chrome Host or the Jabra Browser Integration extension are not installed, an
error message appears in the web browser console and a download link is provided.</p>
<p class="p">Admins can mass-deploy Jabra to agents' computers. </p>
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<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_g4q_2my_xfc">
<h2 class="title topictitle2" id="ariaid-title3">General information for the Jabra installation</h2>
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<p class="p">To use the integration, agents must <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9459094228250" target="_blank">turn on Jabra call control</a> in agent settings. You might need to
ask the agent to hard refresh the page if they are experiencing issues.</p>
<p class="p">The following operating systems are supported by the integration:</p>
<ul class="ul" id="topic_g4q_2my_xfc__ul_snx_tpy_xfc">
<li class="li">Windows 64 bit, Windows 8.1, or newer</li>
<li class="li">Windows 32 bit, Windows 8.1, or newer</li>
<li class="li">macOS, 10.14, or newer</li>
</ul>
<p class="p">The following browser is supported by the integration:</p>
<ul class="ul" id="topic_g4q_2my_xfc__ul_tnx_tpy_xfc">
<li class="li">Google Chrome from version 87<p class="p">Although Jabra supports Chromium and Microsoft Edge,
these are not supported by Amazon Connect and will not work with Contact
Center.</p>
</li>
</ul>
<p class="p">Be sure the agent is using a <a class="xref" href="https://www.jabra.com.au/business/for-your-platform/amazonwebservices/amazonconnect" target="_blank">supported headset</a>.</p>
<p class="p">Refer to the <a class="xref" href="https://developer.jabra.com/site/global/software/amazon-connect/index.gsp?_gl=1*fcbb0k*_ga*NDA1MzQ4NzAuMTY5MDQ2OTcwMA..*_ga_PKCKVQ89WH*MTY5MDQ2OTcwMC4xLjEuMTY5MDQ2OTg2MS4wLjAuMA..*_ga_CJZJ6YKVXE*MTY5MDQ2OTcwMC4xLjEuMTY5MDQ2OTg2MS41My4wLjA." target="_blank">Jabra installation guide for Amazon Connect</a> if
needed.</p>
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