Creating quick connects for Contact Center

<p>Quick connects in Amazon Connect are shortcuts for transferring contacts to a queue, a specific agent, or an external number. They help agents efficiently handle contacts by reducing the steps required for a transfer.</p><h2 id="h_01KNP4QT489PZG15GEVZSCTA78">Creating quick connects</h2><p>When you create a Quick Connect, you specify the following:</p><ul>
<li data-list-item-id="edfcf5ae27afc342940622d6616b86953">
<strong>Type:</strong> Determines where the contact can be transferred. It could be a queue, a user, or an external number.</li>
<li data-list-item-id="e82e5c826f0291495512bde46ae1ade55">
<strong>Destination:</strong> The specific queue, user, or number where the contact will be transferred.</li>
<li data-list-item-id="e07aeb3b786168e88042175b106c3b590">
<strong>Description:</strong> A short note to describe the purpose of the quick connect.</li>
<li data-list-item-id="ea6210bc9f0336394ed24390c943efa4c">
<strong>Phone Type:</strong> For 'External Number' type, you also specify whether it's a Direct Inward Dial number (DID) or a Toll-Free number.</li>
</ul><p>Note: E.164 format is required for external phone-number-based quick connects</p><p>Here's how to create quick connects:</p><ol>
<li data-list-item-id="efc15d9e5fc85a7ac827c7dcc1fca9ca2">In the <a href="https://aws.amazon.com/connect/" rel="noopener noreferrer" target="_blank">Amazon Connect Dashboard</a> go to <strong>Routing</strong> and then <strong>Quick connects</strong>.</li>
<li data-list-item-id="ec8772b3bf9626197d77fd9e0e33c6f9d">Click <strong>Add quick connect</strong>.</li>
<li data-list-item-id="ec64f4ca4a0727445e25bab0726cda7a6">Fill out the details like name, description, type, and contact destination.</li>
<li data-list-item-id="e9e78b773a5d038b509033f44bb6366cc">
<strong>Save</strong> the quick connect.</li>
</ol><div><img alt="" height="auto" src="https://support.zendesk.com/hc/article_attachments/9731466162074" width="auto"></div><p>Remember, Quick Connects are made available to agents through routing profiles. You can assign multiple Quick Connects to a routing profile, providing agents with various transfer options based on the current contact or situation.</p><p>For more information on quick connects, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/quick-connects.html" rel="noopener noreferrer" target="_blank">Create quick connects in Amazon Connect</a>.</p><p>‍</p><script id="docs-schema-markup" type="application/ld+json">{
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