Configuring Contact Center browser notifications

Enable browser notifications to stay updated on customer interactions via Chrome or Firefox. First, activate notifications in your agent settings, then allow them in your device settings. Click notifications to manage contacts directly. If issues arise, ensure notifications are enabled in settings, your browser is supported, and both your OS and browser are up-to-date. Reset site settings if needed.



Contact Center supports browser notifications in Chrome and Firefox. The method of
viewing your notifications differs depending on your device operating system and the
browser you're using.
This article contains the following topics:

Turning on browser notifications
Enabling browser notifications in your device settings
Viewing browser notifications
Troubleshooting browser notifications



Turning on browser notifications

Before you can use notifications, you need to turn them on in contact center.
To turn on browser notifications

In Contact Center, select Agent Settings > Notification
settings.
Click Enable browser notifications.

Click Save.

The first time you receive a notification, your browser will prompt you to allow
notifications.


For Chrome: If you do not see a prompt, check the address bar for a
Notifications blocked message. Click the message, then click Allow for
this site.



For Firefox: Your browser will prompt you to allow notifications. Click
Allow.






Enabling browser notifications in your device settings

In addition to turning on browser notifications for Contact Center, you also need to
allow notifications from your device settings. This process varies depending on your
device operating system.
Enabling notifications for Mac

In System Settings > Notifications on your Mac, check that Chrome and Firefox
have the Allow notifications option selected.

Enabling notification for Windows

In the Notifications & actions section of Windows Settings, check that
Chrome and Firefox have the Get notifications from these senders option
selected.




Viewing browser notifications

The method you use to view browser notifications differ depending on the browser
you're using. If your browser is not listed below, see your browser documentation
for details.
To view browser notifications in Google Chrome

Click the notification to open the Contact Center inbox. You can accept and
reject contacts from the notification. Mac

Windows



To view browser notifications in Firefox

Click the notification to open the Contact Center inbox. The accept and reject
actions are not supported in Firefox. Mac

Windows






Troubleshooting browser notifications

Use the following troubleshooting tips if you have problems with browser
notifications:

Make sure you have enabled notifications in Contact Center agent settings.
Browser notifications must be allowed for the site.
Your operating system must allow notifications for the browser.
Make sure you have an up-to-date operating system and browser version.
Make sure you are using a supported browser (Chrome and Firefox only).

If the problem persists, you can reset site settings by clicking the padlock next to
the web address for Chrome or the permissions icon next to the web address for
Firefox. You'll then need to re-enable
browser notifications.