Zendesk voice and text number regulatory requirements

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<strong>Important:</strong> This page displays numbers that are currently supported by Zendesk, including previously-purchased numbers. If you are looking to buy new numbers, see the <a href="https://support.zendesk.com/hc/articles/4408846483482" target="_blank" rel="noopener noreferrer">Zendesk number availability and pricing</a> page. Use the dropdown menu next to <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> to view the available number offerings.</div>
<p>Before you can use numbers with Zendesk, you may be required to provide regulatory information and documentation. This is applicable to all numbers, irrespective of whether you are directly purchasing new numbers from Zendesk or planning to port existing numbers to Zendesk.</p>
<p>The need for a business verification arises from specific regulations in certain countries. These rules mandate businesses to verify their identity by associating an approved regulatory bundle with a number, and in some instances, registering your business information and use case.</p>
<p>This guide will walk you through the process of gathering and submitting the necessary regulatory information and documents to ensure compliance with the latest regulatory requirements, including restrictions and porting documents.</p>
<h3 id="h_01HTHNSNW9ABVDH3NG63MRDNXE">Identifying Regulatory Requirements</h3>
<p>Start by selecting a country to review the specific regulatory data required. Depending on the country, you may also find details about porting and any restrictions set by the country's regulator.</p>
<p>Please be aware of these important points as you gather the documentation.</p>
</div><ul>
<li data-list-item-id="e83f0df5d44b9b186e94245ce27e2a6a5">All submitted documents (e.g., the business registration document) must be dated within <strong>the past 3 months</strong>. Submissions with documents older than this will be declined.</li>
<li data-list-item-id="eb4292a97163fdcd04b1ce7723c41c15d">For countries needing an 'Executed Letter of Authorization', click <a href="https://docs.google.com/document/d/159PeJ1Aya3q5B_RDXmf0cf_ka8Du0nReiEiEQrlRkcU/edit" target="_blank" rel="noopener noreferrer">here</a>, make a copy, and fill it out with your details.</li>
<li data-list-item-id="ef5d389ead6eb4f3a2d2923a04a744822">Where an authorized representative is required, an authorized representative is someone the business designates to act on its behalf, often listed on official documents or provided with a notarized power of attorney as proof of authority.</li>
<li data-list-item-id="e14200a8cf10b5aad174e8dfa8e91456b">PO Box is not acceptable where a local address is required.</li>
</ul><h3 id="h_01HTHNVQ200PC6V0C2A6B25HHS">Submitting a Business Verification</h3><p>After reviewing the necessary information and assembling the required documentation, you have two options for submission:</p><ul>
<li data-list-item-id="ece962925ba721a55a110ff54ce1ce332">
<strong>Self-Service Submission</strong>: You can choose to self-serve and submit your business verification by following the instructions provided on the <a href="https://support.zendesk.com/hc/articles/4408826639386" target="_blank" rel="noopener noreferrer">Verifying your business for Zendesk phone number purchasing</a> page.</li>
<li data-list-item-id="e43d51b6035884765fdf5050090ef43b8">
<strong>Assisted Submission</strong>: If you require assistance, you can reach out to <a href="https://support.zendesk.com/hc/articles/4408843597850" target="_blank" rel="noopener noreferrer">Zendesk Customer Support</a>. They will guide you through the process of submitting your business verification, provided you have the necessary information based on the list of countries.</li>
</ul><div class="note">
<span class="notetitle">Note:</span> Certain messaging submissions must be done via a form (i.e., A2P 10DLC). If a form is required, a link to the form will be provided, and next steps explained in the form.</div><h3 id="h_01HTHNXNB6K6C23BVVN3WQJ922">Review Process</h3><p>The review process can take up to <strong>3 business days</strong>. It's crucial to factor in this timeline when planning to add a new number to your account. If you sent a self-service submission, you will be able to review the status in the Business Verification tab. If you contacted Zendesk Customer Support, they will keep you updated on your submission status.</p><p>The timeline for messaging submissions will be detailed separately in each section.</p><h3 id="h_01HTHNYD8TA4939B50WGEP8QDP">Post-Approval Process</h3><p>Once your business verification (regulatory bundle) is approved, you can proceed with adding a new line or starting the port-in process.</p><p>Remember that certain number types can only be added by contacting Zendesk Customer Support as pointed in the <a href="https://support.zendesk.com/hc/articles/4408846483482" target="_blank" rel="noopener noreferrer">Zendesk number availability and pricing</a> page.</p><div class="note">
<span class="notetitle">Note:</span> Outbound calls from toll-free numbers are not supported. For more information see <a href="https://support.zendesk.com/hc/articles/4408835827866" target="_blank" rel="noopener noreferrer">this article</a>.</div><p> </p><div class="tablenoborder" id="countries">
<div class="card">
<div class="card-header" id="ar-header"><h2 class="mb-0" id="ar"><button class="btn btn-link collapsed" id="ar-toggle" aria-controls="ar-panel" aria-expanded="false" data-bs-target="#ar-panel" data-bs-toggle="collapse">🇦🇷 Argentina</button></h2></div>
<div class="collapse" id="ar-panel" aria-labelledby="ar"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 id="ar-local">Argentina: Local Numbers</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documentation to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="ec362b80746c611cd5d16978abcd06c82">Business registration document</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Must be within the locality or region covered by the phone number's prefix</em>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul class="ul" id="topic_t5w_ymc_qhb__ul_nkm_gxb_qhb">
<li class="li" data-list-item-id="eb36fb27e7d5af95250e6c5850b2a9348">Business registration document showing a local address</li>
<li class="li" data-list-item-id="ecddc069414dde98fc430a12019ae976e">Utility bill</li>
<li class="li" data-list-item-id="eb5a4ae43868b7dae2ade435a02470a71">Tax notice</li>
<li class="li" data-list-item-id="e9cd0ea7e3ceec408a0a8c666ff0df5dc">Rent receipt</li>
<li class="li" data-list-item-id="e997b209a09b7a5634b9856089e91090b">Title deed</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Commercial registry number</td>
<td style="width: 50%;"><ul><li data-list-item-id="ec6c5660ab0c42d07803afcf50c382ee1">Business registration document</li></ul></td>
</tr>
</tbody></table></figure><h3 id="ar-tollfree">Argentina: Toll-free Numbers</h3>
<p><strong>Argentina's toll-free prefix</strong>: +54 800</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documentation to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e28be21743f1ecfba8bd0341e99959b43">Business registration document</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Must be within Argentina</em>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul class="ul" id="topic_npy_ymc_qhb__ul_tnf_bdn_phb">
<li class="li" data-list-item-id="ebb17bc72ad45c766df79da2f6fdddde9">Business registration document showing local address</li>
<li class="li" data-list-item-id="e6ec540ac77b7864b0179b2ce20793cef">Utility bill</li>
<li class="li" data-list-item-id="eac7f55b115952ab367ec5147bd9e180a">Tax notice</li>
<li class="li" data-list-item-id="eed893dce67c7b0c0cb1a36a41f749fd6">Rent receipt</li>
<li class="li" data-list-item-id="e7c104f648ff16cded6896d3b8199dbba">Title deed</li>
</ul>
</td>
</tr>
</tbody></table></figure><h3 class="_title fs-l" id="ar-doc">Argentina: Documentation Guidelines</h3>
<p>In Argentina, when a company is registered, the 'Inspección General de Justicia (IGJ)' or the 'Registro Público de Comercio (RPC)', depending on the jurisdiction, issues the '<strong>Certificado de Inscripción de la Sociedad'</strong>, which is the document you need to provide for "Business registration document".</p>
<p>Registered companies can obtain this document from IGJ or RPC as proof of their registration.</p>
<h3 id="ar-porting">Argentina: Porting Guidelines</h3>
<p>Porting not available.</p>
</div></div>
</div>
<div class="card">
<div class="card-header" id="au-header"><h2 class="mb-0" id="au"><button class="btn btn-link collapsed" id="au-toggle" aria-controls="au-panel" aria-expanded="false" data-bs-target="#au-panel" data-bs-toggle="collapse">🇦🇺 Australia</button></h2></div>
<div class="collapse" id="au-panel" aria-labelledby="au"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 id="au-local">Australia: Local Numbers</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business Name<br><br><em>Australian businesses must provide the </em><a href="https://drive.google.com/file/d/1V597YFevM1xcCIHTPhGNVSjI5T3mOcXg/view?usp=drive_link" target="_blank" rel="noopener noreferrer"><em>Current Company Extract</em></a><em> or </em><a href="https://drive.google.com/file/d/1CbPmRkoMEEnl0wtxT3txceZLEVGbEVXk/view?usp=drive_link" target="_blank" rel="noopener noreferrer"><em>Record of Registration for Business</em></a><em> which can be obtained through the </em><a href="https://www.asic.gov.au/online-services/search-asic-registers/" target="_blank" rel="noopener noreferrer"><em>ASIC Portal</em></a><em>. All businesses must provide the long form extract, which includes the officer names and business address.</em>
</td>
<td style="width: 50%;"><ul><li data-list-item-id="e67231e700ded7056c9659b8ded18676a">Commercial registry or equivalent showing officers and address</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business Address<br><br><em>Must be within Australia; a PO Box is not acceptable where a local address is required.</em>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e66ac3e1b1101476fc47fdbd78e074957">Commercial registry or equivalent showing address</li>
<li data-list-item-id="eca5a67f6a1bfab3fd39c55ce6e05a3d6">Utility bill</li>
<li data-list-item-id="e9c3924a7679d8c052120eab267ef2da2">Tax notice</li>
<li data-list-item-id="e0f84e4fd82ba05f91c7f94a347c3c08f">Rent receipt</li>
<li data-list-item-id="e9e5c6d9eed8287b8837a828ba4c0b6fc">Title deed</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Business Registration Number<br><br><em>Australian businesses should provide ABN (e.g., 123 456 789) or ACN (e.g., 12 123 456 789) obtainable through the </em><a href="https://www.asic.gov.au/online-services/search-asic-registers/" target="_blank" rel="noopener noreferrer"><em>ASIC Portal</em></a><em>.</em>
</td>
<td style="width: 50%;"><ul><li data-list-item-id="e03f12a534d79c57c38792189e46feff9">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business Website<br><br><em>Public facing website or verified social media account</em>
</td>
<td style="width: 50%;"><ul><li data-list-item-id="e1b6bfaa160ac4879b19cf46e27c565af">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Authorized Representative Name<br><br><em>Provide the name as it appears on the Government ID or Passport. Must match the name appearing on the Commercial Registry or Power of Attorney</em>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e0878b4799a39443328f06a4af8775e23">Government-issued ID</li>
<li data-list-item-id="e4779689daed7d2cc0ec03f724f84fb29">Passport</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Authorized Representative's Contact Email<br><br><em>Use of personal email domains may require additional vetting; alias emails are not permitted.</em>
</td>
<td style="width: 50%;"><ul><li data-list-item-id="eb4024626e08beba6f5134b422bc32853">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Authorization of Authorized Representative<br><br><em>If the Authorized Representative's name is listed on the Extract as a Director/Officer or other official contact person, no LOA is required. Your extract serves as direct proof. If the Authorized Representative's name is NOT listed on the Extract, you must upload a </em><a href="https://docs.google.com/document/d/1Z5W5rv2RSInUZ0RL6bYVLHbIkzHT7h8dm8-eeYLehUQ" target="_blank" rel="noopener noreferrer"><em>Letter of Authorization</em></a><em> signed by one of the Directors named on your Extract.</em>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="eb368a70f15e377ebcbd838a98c217a71">Letter of Authorization</li>
<li data-list-item-id="eebf118741a78f755f5ac8c67e6d0a89e">Commercial registry or equivalent showing name of Authorized Representative</li>
</ul>
</td>
</tr>
</tbody></table></figure><h3 id="au-mobile">Australia: Mobile Numbers</h3>
<p><strong>Australia's mobile prefix</strong>: +61 4</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documentation to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="ebe1d3fe4869f15e8b871f878949d4545">Business registration document</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>May be anywhere in the world</em>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul class="ul" id="topic_uss_r4c_qhb__ul_znf_bdn_phb">
<li class="li" data-list-item-id="e152ccfe448fe0a9556268a284e04a176">Business registration document or commercial registry or equivalent showing address</li>
<li class="li" data-list-item-id="e5842e6f24c3fc75f8b25c70f43de5eea">Utility bill</li>
<li class="li" data-list-item-id="e70f581f69fe14afe975c0c2686639c06">Tax notice</li>
<li class="li" data-list-item-id="e233a48238f04a438a8fba7e8511c8d21">Rent receipt</li>
<li class="li" data-list-item-id="e532d4cd2e8b1dd7e5436ca56f3a69af2">Title deed</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Business ID number</td>
<td style="width: 50%;"><ul><li data-list-item-id="e1f7f0db328b2c538c840396c27694ebe">Business registration document</li></ul></td>
</tr>
</tbody></table></figure><h3 id="au-tollfree">Australia: Toll-free Numbers</h3>
<p><strong>Australia's toll-free prefixes:</strong> +61 1300, +61 1800</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documentation to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e3ccf49c6127bc44e92b8d719e41fbf84">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>May be anywhere in the world</em>
</td>
<td style="width: 50%;"><ul><li data-list-item-id="ef73a79030d80cca2653d316eaf7c748c">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business website or relevant social media page</td>
<td style="width: 50%;"><ul><li data-list-item-id="e94a10e3c32933388c681774760fb226e">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business registration number</td>
<td style="width: 50%;"><ul><li data-list-item-id="e6edef955f24141d43ef999f83e409351">None required</li></ul></td>
</tr>
<tr style="height: 22px;">
<td style="height: 22px; width: 50%;">Authorized representative's first and last name</td>
<td style="height: 22px; width: 50%;"><ul><li data-list-item-id="e4b0233eef38b8504720ba43bec8450af">None required</li></ul></td>
</tr>
<tr style="height: 20px;">
<td style="height: 20px; width: 50%;">
<p>Authorized Representative Contact Email</p>
<p><em>Email should match your business name or website</em></p>
</td>
<td style="height: 20px; width: 50%;"><ul><li data-list-item-id="e405fb614d32e22aabee681715d040e88">None required</li></ul></td>
</tr>
</tbody></table></figure><h3 class="_title fs-l" id="au-doc">Australia: Documentation Guidelines</h3>
<p>Australian businesses must provide the <a href="https://drive.google.com/file/d/1V597YFevM1xcCIHTPhGNVSjI5T3mOcXg/view?usp=drive_link" target="_blank" rel="noopener noreferrer">Current Company Extract</a> or <a href="https://drive.google.com/file/d/1CbPmRkoMEEnl0wtxT3txceZLEVGbEVXk/view?usp=drive_link" target="_blank" rel="noopener noreferrer">Record of Registration for Business</a> which can be obtained through the <a href="https://www.asic.gov.au/online-services/search-asic-registers/" target="_blank" rel="noopener noreferrer">ASIC Portal</a>.</p>
<h3 id="au-voice">Australia: Voice Guidelines</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table class="country-table" style="margin-left: 0px; margin-right: auto;"><tbody><tr>
<th style="text-align: left;">Outbound calls from Australia Toll-free numbers</th>
<td class="rich-text wysiwyg-text-align-justify">
<p>Australian Toll-free phone numbers (+61 1300, +61 1800) can only receive inbound calls. Outbound calls from these numbers violate Australian Communications and Media Authority (ACMA) regulations.</p>
<p>To learn more about outbound calling using toll-free numbers please review <a href="https://support.zendesk.com/hc/articles/4408835827866" target="_blank" rel="noopener noreferrer">this resource</a>.</p>
</td>
</tr></tbody></table></figure><h3 id="au-porting">Australia: Porting Guidelines</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Portable numbers</strong></td>
<td style="width: 50%;">
<p>To port Geographic (local) numbers, include the category type.</p>
<ul>
<li data-list-item-id="e62abe8a05a63ad5a5ede87334763980a">Geographic (local) numbers (+61 2, +61 3, +61 7, +61 8)</li>
<li data-list-item-id="ef2b68bd77d1e19143c8a2af6f687185e">Mobile numbers (+61 4)</li>
<li data-list-item-id="e23a7da7e17f65ecd216e660253ed7ce9">Toll-free and shared-cost numbers (+61 1300, +61 1800)</li>
<li data-list-item-id="e22b839cd7d3541949ba585c189509bcd">Toll-free 13 numbers (+61 13XX)</li>
<li data-list-item-id="e9c39afa631a50a7638e08bcc9e84144f">Toll-free number activation ( Toll-free numbers purchased directly from the regulator, you are not porting from an external provider.)</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;"><strong>Restrictions</strong></td>
<td style="width: 50%;"><ul>
<li data-list-item-id="eb207c0c235c67c30efee2413f6e0dc7e">Most international phone numbers have VOICE capability only. Only Mobile numbers have VOICE and SMS.</li>
<li data-list-item-id="e097a571b71a8465ebc73aa7abe9ec064">To port Category-C geographic numbers with associated ranges, port those numbers together or disassociate them prior porting. To expedite, confirm the category of your geographic numbers with your current service provider prior to submitting your porting request.</li>
<li data-list-item-id="ef193d1c05eaa569e147481555f065b62">
<span class="copy-small">For <strong>mobile numbers</strong>, we can port from the following carriers <strong>only</strong>:</span><ul>
<li data-list-item-id="e78fce94b0c0e2af128f21d15d2366dd1"><span class="copy-small">Telstra</span></li>
<li data-list-item-id="eb9ef45662f39316f0dca11be947ba576"><span class="copy-small">Lebara</span></li>
<li data-list-item-id="e5aee26c822b056c3d7a2cc0c83fe6975"><span class="copy-small">Lyca Mobile</span></li>
<li data-list-item-id="e77cf416d1d24ad6dd7c943019fd66fba"><span class="copy-small">Telstra Wholesale Service Providers</span></li>
<li data-list-item-id="e1b931e650b7420b16ff8e54251f1949b"><span class="copy-small">TPG-Vodafone</span></li>
<li data-list-item-id="ec004ec5d020e55fa44fae898865fcb76"><span class="copy-small">Vodafone Service Providers</span></li>
<li data-list-item-id="e770c0dc2439953fd6247569e50b715fc"><span class="copy-small">Pivotel</span></li>
<li data-list-item-id="edf821917233a149fd824ccd74c287a76">Optus</li>
</ul>
</li>
</ul></td>
</tr>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><ul>
<li data-list-item-id="e38d9a5b7fbe7825fdfcdd77a350bd348">
<a href="https://www.twilio.com/content/dam/twilio-com/global/en/guidelines/Australia-Landline-Toll-Free-LOA%20updated.pdf" target="_blank" rel="noopener noreferrer"><span class="copy-small">Letter of Authorization (LOA)</span></a><span class="copy-small"> dated within the last 30 days</span><ul>
<li data-list-item-id="e1840280f06c439c413de59effddd2d86">
<span class="copy-small">For <strong>Mobile</strong> Phone Numbers, </span><a href="https://www.twilio.com/content/dam/twilio-com/global/en/guidelines/au-mobile-from.docx" target="_blank" rel="noopener noreferrer"><span class="copy-small">CAAA form</span></a><span class="copy-small"> and </span><a href="https://www.twilio.com/content/dam/twilio-com/global/en/guidelines/mnp-port-in-template.xlsx" target="_blank" rel="noopener noreferrer"><span class="copy-small">MNP template</span></a><span class="copy-small"> are required</span>
</li>
<li data-list-item-id="eb96fa5e29570a816a488b2917fbfc173">
<span class="copy-small">For <strong>Geographic</strong> and <strong>Toll Free</strong> Phone Numbers, use </span><a href="https://www.twilio.com/content/dam/twilio-com/global/en/guidelines/Australia-Landline-Toll-Free-LOA.pdf" target="_blank" rel="noopener noreferrer"><span class="copy-small">this</span></a><span class="copy-small"> Authorization Form</span>
</li>
</ul>
</li>
<li data-list-item-id="e26edd3f690e3f90fe14c5c4145d1697d">
<span class="copy-small">For <strong>Geographic</strong> numbers only, confirm the <strong>category</strong> of the desired port:</span><ul>
<li data-list-item-id="e8b9a4ada9ef65b9fd52ee7877ce41e6c"><span class="copy-small">CAT A (simple port). Confirm with your current service provider that your phone numbers have no attached complex services.</span></li>
<li data-list-item-id="eb5e838b176bc9fb02d64f95809e22598">
<span class="copy-small">CAT C (complex port). Attached complex services (e.g., ISDN, Line Hunt, etc.) will be cancelled during porting.</span><br><span class="copy-small">Applicable regulatory compliance documentation</span><br><span class="copy-small">Copy of your most recent phone bill (last 30 days)</span>
</li>
</ul>
</li>
<li data-list-item-id="e664f9313523a5d5ab51536dbe9495db9"><span class="copy-small">Copy of your most recent phone bill (last 30 days).</span></li>
<li data-list-item-id="ee286559608e90792f972f9af1c9c386c"><span class="copy-small">Approved business verification (Phone Number Regulations section)</span></li>
</ul></td>
</tr>
<tr>
<td style="width: 50%;"><strong>Timeframe</strong></td>
<td style="width: 50%;">After you've submitted all required information and documentation, it can take up to six weeks, depending on the complexity of the port and the time required by the current service provider.</td>
</tr>
<tr>
<td style="width: 50%;"><strong>Regulatory bodies</strong></td>
<td style="width: 50%;">The Australian Communications and Media Authority <a href="https://www.acma.gov.au/" target="_blank" rel="noopener noreferrer">(ACMA)</a>.</td>
</tr>
<tr>
<td style="width: 50%;"><strong>Other details</strong></td>
<td style="width: 50%;">
<p>In addition to porting, new toll-free numbers can be activated. To do so, provide the purchase confirmation from the Australian Communications and Media Authority (ACMA) instead of a phone bill.</p>
<p> </p>
</td>
</tr>
<tr>
<td style="width: 50%;"><strong>How to submit</strong></td>
<td style="width: 50%;">Contact <a href="https://support.zendesk.com/hc/articles/4408843597850" target="_blank" rel="noopener noreferrer">Zendesk Customer Support</a> and provide all the documents listed under the "Required information" section.</td>
</tr>
</tbody></table></figure>
</div></div>
</div>
<div class="card">
<div class="card-header" id="at-header"><h2 class="mb-0" id="at"><button class="btn btn-link collapsed" id="at-toggle" aria-controls="at-panel" aria-expanded="false" data-bs-target="#at-panel" data-bs-toggle="collapse">🇦🇹 Austria</button></h2></div>
<div class="collapse" id="at-panel" aria-labelledby="at"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 id="at-local">Austria: Local Numbers</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documentation to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e7a3318e86d1ae475eab92c3c5c8f43c9">Business registration document</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Must be within the locality or region covered by the phone number's prefix</em>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e72c24428b46e606006b4b22944c1d542">Business registration document showing matching address</li>
<li data-list-item-id="eb2fd1bcdb19118e974d2ae4736ce913f">Utility bill</li>
<li data-list-item-id="ec1be8821a8b3f576c5d80af88d678104">Tax notice</li>
<li data-list-item-id="e8c183dfefb5dd468097c192a1779edb5">Rent receipt</li>
<li data-list-item-id="e3993b6c6e91b6844078cb4fe698952d1">Title deed</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Name of authorized representative</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul class="ul" id="topic_gph_q4c_qhb__ul_h4f_bdn_phb">
<li class="li" data-list-item-id="ed197245c64d171adeeb0cb939dadad8c">Government-issued ID</li>
<li class="li" data-list-item-id="e8213494e7d292d06ba84b015627639c1">Passport</li>
<li class="li" data-list-item-id="e09bda56d9ab8fdfa9aa2c4a7fd2a318b">Bank confirmation of identity</li>
</ul>
</td>
</tr>
</tbody></table></figure><h3 id="at-national">Austria: National Numbers</h3>
<p><strong>Austria's national prefix</strong>: +43720</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documentation to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="ebc8bb5c4eb4a3492c290779099de9d4e">Business registration document</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Must be within Austria</em>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul class="ul" id="topic_gph_q4c_qhb__ul_g4f_bdn_phb">
<li data-list-item-id="e601459fd5682847d77cb4058f536117d">Business registration document showing Austrian address</li>
<li class="li" data-list-item-id="ed6d66973272dbfe556ab9c6ac9ec8d43">Utility bill</li>
<li class="li" data-list-item-id="e8c80146322b4365ee0a8f83ef9bde5bf">Tax notice</li>
<li class="li" data-list-item-id="e2016f2bfeeb6e2f479ecc9083ee627d8">Rent receipt</li>
<li class="li" data-list-item-id="ed3b8db3cdd6dfc5d5e0c915c3126fdae">Title deed</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Name of authorized representative</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul class="ul" id="topic_gph_q4c_qhb__ul_h4f_bdn_phb">
<li class="li" data-list-item-id="e2f845e5b39cee9d6448c2db10f93b2d2">Government-issued ID</li>
<li class="li" data-list-item-id="e9dc38a7aaa98692004cfcfd28415044c">Passport</li>
<li class="li" data-list-item-id="e49b2f50750a08083978b1b6fcb345a51">Bank confirmation of identity</li>
</ul>
</td>
</tr>
</tbody></table></figure><h3 id="at-mobile">Austria: Mobile Numbers</h3>
<p><strong>Austria's mobile prefix</strong>: +436</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documentation to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="ef521277a81d4fa2f91ebecaa3a5f8964">Business registration document</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Must be within Austria</em>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul class="ul" id="topic_u52_dpc_qhb__ul_m4f_bdn_phb">
<li data-list-item-id="ef6305ccf087eaa1f0f391ce6760d8760">Business registration document showing Austrian address</li>
<li class="li" data-list-item-id="e087b5c8f2e6b8b0add4e03651724bbac">Utility bill</li>
<li class="li" data-list-item-id="ebaabf88fca0f66e23a3982ace5710292">Tax notice</li>
<li class="li" data-list-item-id="e6cb3939d399a84d0d17e722a8f13bccb">Rent receipt</li>
<li class="li" data-list-item-id="eba2ccbec43a953aa17631a91e7a8c5b6">Title deed</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Name of authorized representative</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul class="ul" id="topic_u52_dpc_qhb__ul_n4f_bdn_phb">
<li class="li" data-list-item-id="efabb84aa5acec46b8acfb4dfe572df9e">Government-issued ID</li>
<li class="li" data-list-item-id="efcc2f12ed34428cbe689523f953fbe18">Passport</li>
<li class="li" data-list-item-id="e20d56172e6dde1b74a5482a53af2f8fe">Bank confirmation of identity</li>
</ul>
</td>
</tr>
</tbody></table></figure><h3 id="at-tollfree">Austria: Toll-free Numbers</h3>
<p><strong>Austria's toll-free prefix</strong>: +43800</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documentation to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e7639585201740d92d8edcd4ccc48057e">Business registration document</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Must be within Austria</em>
</td>
<td style="width: 50%;"><ul><li data-list-item-id="e210c5302e8e62c3514d740a4988fd452">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Name of authorized representative</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul class="ul" id="topic_t4f_dpc_qhb__ul_r4f_bdn_phb">
<li class="li" data-list-item-id="e8a4ad7c612d64f0fb29cccd829e46b9d">Government-issued ID</li>
<li class="li" data-list-item-id="ef49dcd72ae54f5169089ca8e29a3c0c6">Passport</li>
<li class="li" data-list-item-id="e38f6380340202c9b12997dce1ea7fb0b">Bank confirmation of identity</li>
</ul>
</td>
</tr>
</tbody></table></figure><h3 id="at-porting">Austria: Porting Guidelines</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table class="country-table" style="margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<th><span title="">Portable numbers</span></th>
<td class="rich-text"><ul>
<li data-list-item-id="e9a5f0803420494e2780f6b89981fcdd0">Geographic (local) numbers</li>
<li data-list-item-id="e989ee8b5d27761dba56a608b7515e820">Non-geographic (national) numbers (+43720)</li>
<li data-list-item-id="eb0797aba6150da3e723885be089810f0">Toll-Free Numbers (+43800)</li>
</ul></td>
</tr>
<tr>
<th><span title="">Restrictions</span></th>
<td class="rich-text"><ul>
<li data-list-item-id="eb19ee3f65e872e4ce07f4e71c0c0f690">Most of International Phone Numbers have Voice capability only, no SMS.</li>
<li data-list-item-id="eb5d5cabf7d38f8437e3e9b302e3e295d">Austrian local numbers are often assigned in ranges. Some ranges may be assigned as a set of separate numbers, and some only as master numbers with extensions. Please check which set up you have before porting to make sure you know how many actual numbers you have.</li>
<li data-list-item-id="eb5f0490e76926b72220209d5c78932d9">Typically, conditions of service contracts limit porting opportunities. Check with your current provider if there are any timeframe restrictions on porting. It does occasionally happen, that the service contract does not allow immediate porting.</li>
</ul></td>
</tr>
<tr>
<th><span title="">Required information</span></th>
<td class="rich-text"><ul>
<li data-list-item-id="e79432f9b340dd07d9715bda3ac49f723">
<span class="copy-small">Documentation forms:</span><ul>
<li data-list-item-id="e47e52c53a198ae62f0c58ab7e322b3c2">
<a href="https://twilio.zendesk.com/hc/article_attachments/360101016513/Austria_LOA.pdf" target="_blank" rel="noopener noreferrer">Letter of Authorization (LOA)</a> for <strong>Local</strong> and <strong>National</strong> numbers, dated within the last 30 days</li>
<li data-list-item-id="e4661fa9f6f6419bb406d91ac5a32f92f">
<a href="https://www.twilio.com/content/dam/twilio-com/global/en/guidelines/austria-tf-loa.pdf" target="_blank" rel="noopener noreferrer" title="Letter of Authorization (LOA)">Letter of Authorization (LOA)</a> for <strong>Toll Free</strong> numbers, dated within the last 30 days</li>
</ul>
</li>
<li data-list-item-id="e4eff5ff9f01f935e0f506a101d853ed7">
<span class="copy-small">Approved business verification (Phone Number Regulations section), if applicable, for more information see </span><a href="https://support.zendesk.com/hc/articles/4408824253978" target="_blank" rel="noopener noreferrer"><span class="copy-small">this article</span></a><span class="copy-small">.</span>
</li>
</ul></td>
</tr>
<tr>
<th><span title="">Timeframe</span></th>
<td class="rich-text">Once you submit all required documentation/information, up to 2 weeks, depending on the complexity of the port and time required by the current service provider.</td>
</tr>
<tr>
<th><span title="">Regulatory bodies</span></th>
<td class="rich-text">Austrian Regulatory Authority for Broadcasting and Telecommunications (<a href="http://www.rtr.at/" target="_blank" rel="noopener noreferrer">RTR-GmbH</a>).</td>
</tr>
<tr>
<th><span title="">How to submit</span></th>
<td class="rich-text">Contact <a href="https://support.zendesk.com/hc/articles/4408843597850" target="_blank" rel="noopener noreferrer">Zendesk Customer Support</a> and provide all the documents listed under the "Required information" section.</td>
</tr>
</tbody></table></figure>
</div></div>
</div>
<div class="card">
<div class="card-header" id="bb-header"><h2 class="mb-0" id="bb"><button class="btn btn-link collapsed" id="bb-toggle" aria-controls="bb-panel" aria-expanded="false" data-bs-target="#bb-panel" data-bs-toggle="collapse">🇧🇧 Barbados</button></h2></div>
<div class="collapse" id="bb-panel" aria-labelledby="bb"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 id="bb-local">Barbados: Local Numbers</h3>
<p><strong>Capabilities:</strong> Voice</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e8cb1eaa39b24632f2cc6e9cb0c04c7ec">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Must be within the locality or region covered by the phone number's prefix. A physical address is required</em>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="ebbb489eace018d0932743f73797d7a33">Excerpt from the commercial register showing local address</li>
<li data-list-item-id="edeb7973607f4a56ffc61be7be92838b6">Utility bill</li>
<li data-list-item-id="edb23adcf7e75ace1ca3c14a1f46e6c55">Tax notice</li>
<li data-list-item-id="ee244b6c76379a589335a1e06c9864bd5">Rent receipt</li>
<li data-list-item-id="e41b20dc80e7a9799d01985c192aca941">Title deed</li>
</ul>
</td>
</tr>
</tbody></table></figure><h3 id="bb-porting">Barbados: Porting Guidelines</h3>
<p>Porting not available.</p>
</div></div>
</div>
<div class="card">
<div class="card-header" id="be-header"><h2 class="mb-0" id="be"><button class="btn btn-link collapsed" id="be-toggle" aria-controls="be-panel" aria-expanded="false" data-bs-target="#be-panel" data-bs-toggle="collapse">🇧🇪 Belgium</button></h2></div>
<div class="collapse" id="be-panel" aria-labelledby="be"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 class="title topictitle3" id="be-local">Belgium: Local Numbers</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e8a019a708e33a30bfaf5c64ed28e3d8e">Excerpt from the commercial register (extrait BCE)</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Must be within the locality or region covered by the phone number's prefix</em>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e7b9441c5fa9e8fffe8cb556f256ef532">Excerpt from the commercial register (extrait BCE) showing local address</li>
<li data-list-item-id="edebab176316620a2e6185c02e9d5213a">Utility bill</li>
<li data-list-item-id="eba4b43f060cc7a80b23150e5841189cb">Tax notice</li>
<li data-list-item-id="e147446e0f7030798e4d941959396fb9a">Rent receipt</li>
<li data-list-item-id="ec83d11096aa4be8665bf001afe2c3b98">Title deed</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Business registration number</td>
<td style="width: 50%;"><ul><li data-list-item-id="e0c021b5c5bbcb327fe643b7b2781ebf9">Excerpt from the commercial register (extrait BCE)</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Belgian VAT number</td>
<td style="width: 50%;"><ul><li data-list-item-id="e6472010761f1b84553e327fa037047f6">None required</li></ul></td>
</tr>
</tbody></table></figure><h3 id="be-national">
<br>Belgium: National Numbers</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="ee24edb484eebf0144b728b7192a2b4af">Excerpt from the commercial register (extrait BCE)</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Must be within Belgium</em>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="ef008047679ba75ce7bc5c104fb7f5c89">Excerpt from the commercial register (extrait BCE) showing address in Belgium</li>
<li data-list-item-id="e51eda8250aa430d76d81a08564b10ca2">Utility bill</li>
<li data-list-item-id="e90ae2bd605d7a5566b7a4cabf7047f85">Tax notice</li>
<li data-list-item-id="e29c653045ab34651028828de8f9006d2">Rent receipt</li>
<li data-list-item-id="eb333ce7fe225cdd0f2a8687de9196b31">Title deed</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Business registration number</td>
<td style="width: 50%;"><ul><li data-list-item-id="e06fd2eea4fc3043eaa9777e10c63972b">Excerpt from the commercial register (extrait BCE)</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Belgian VAT number</td>
<td style="width: 50%;"><ul><li data-list-item-id="ead8fafda1e9ea5d4a7745d42658e803a">None required</li></ul></td>
</tr>
</tbody></table></figure><h3 id="be-mobile">
<br>Belgium: Mobile Numbers</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e73d57f09c31cc37d2168f87ab998325f">Excerpt from the commercial register (extrait BCE)</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Must be within Belgium</em>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e6dfc00eac4d5bdb25b9bf3809e9d4219">Excerpt from the commercial register (extrait BCE)</li>
<li data-list-item-id="e7ee1cdd0b4648183b08e60fb71398850">Utility bill</li>
<li data-list-item-id="e1f620a8b42b381e3763f1b33df6a27ff">Tax notice</li>
<li data-list-item-id="ecafcdd4126bd2fc7b0ecd9b953b3e142">Rent receipt</li>
<li data-list-item-id="e27e0fb6c2f6e707bfc4a9da464c54639">Title deed</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">
<p>Business registration number<br> </p>
<p><em>The enterprise/company number (Ondernemingsnummer/Numéro d’entreprise) as it appears on the official registration (ex: 0xxx.xxx.xxx).</em></p>
</td>
<td style="width: 50%;"><ul><li data-list-item-id="ee6f573e9c273a548afbd53ec15dfe93d">Excerpt from the commercial register (extrait BCE)</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Authorized Representative Contact Email</td>
<td style="width: 50%;"><ul><li data-list-item-id="e5c0e9d87adbdde0426cdef24f5921fe0">None required</li></ul></td>
</tr>
</tbody></table></figure><h3 id="be-tollfree">Belgium: Toll-free Numbers</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e2bdcf51206a4ed9d2c878c662c4f64b3">Excerpt from the commercial register (extrait BCE)</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Must be within Belgium</em>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e39d2830dbc10980def3f3f0c2d35013e">Excerpt from the commercial register (extrait BCE) showing address in Belgium</li>
<li data-list-item-id="e0068969981df50a855cdff9631399aad">Utility bill</li>
<li data-list-item-id="e0467ea333c6774ca43c115c545c9e889">Tax notice</li>
<li data-list-item-id="efe0ee29cbcf6c685f477e87c6dd9af65">Rent receipt</li>
<li data-list-item-id="e4a984ec2dbac2912b6d8056dbaa4cb22">Title deed</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Business registration number</td>
<td style="width: 50%;"><ul><li data-list-item-id="ecb19b72df76598ef54eae6cb66cc3e59">Excerpt from the commercial register (extrait BCE)</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Belgian VAT number</td>
<td style="width: 50%;"><ul><li data-list-item-id="e5a19549454ce210827eec11948bf5c72">None required</li></ul></td>
</tr>
</tbody></table></figure><h3 id="be-porting">Belgium: Porting guidelines</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Portable numbers</strong></td>
<td style="width: 50%;">
<p>To port Geographic (local) numbers, include the category type.</p>
<ul>
<li data-list-item-id="e05d7a3c463f2c84bc4b732894fb3a2c0">Geographic (local) numbers</li>
<li data-list-item-id="e83931c0648900c178686e6150343d2df">Toll-free numbers (+32 800)</li>
<li data-list-item-id="e61f96df033597ec13e24d70fe40369b5">National numbers (+32 78)</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;"><strong>Restrictions</strong></td>
<td style="width: 50%;">Most international phone numbers have VOICE capability only, no SMS.</td>
</tr>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><ul>
<li data-list-item-id="e1e51310e87637275a6c39f42c563a442">
<a class="bf_ungated_init" href="https://twilio.zendesk.com/hc/article_attachments/360088207614/Belgium_LOA.pdf" target="_blank" rel="noopener noreferrer">Letter of Authorization (LOA)</a> dated within the last 90 days. You can copy the <a href="https://www.twilio.com/docs/phone-numbers/regulatory/letter-authorization-loa-template" target="_blank" rel="noopener noreferrer">LoA template</a>.</li>
<li data-list-item-id="ed1a2c2fed480f9f086e8a337375d9657">Applicable regulatory compliance documentation (above)</li>
<li data-list-item-id="e2b5ac85e4395844596226945d4b0f37f">Copy of the most recent phone bill (within last 30 days)</li>
</ul></td>
</tr>
<tr>
<td style="width: 50%;"><strong>Timeframe</strong></td>
<td style="width: 50%;">After you've submitted all required documentation and information, it can take up to six weeks, depending on the complexity of the port and time required by the current service provider.</td>
</tr>
<tr>
<td style="width: 50%;"><strong>Regulatory bodies</strong></td>
<td style="width: 50%;">
<a href="https://www.bipt.be/operators/bipt" target="_blank" rel="noopener noreferrer">Belgian Institute for Postal services and Telecommunications</a> (BIPT)</td>
</tr>
<tr>
<td style="width: 50%;"><strong>How to submit</strong></td>
<td style="width: 50%;">
<a href="https://support.zendesk.com/hc/articles/4408843597850-Contacting-Zendesk-Customer-Support" target="_blank" rel="noopener noreferrer">Contact the Zendesk support team</a> with the required documentation and information.</td>
</tr>
</tbody></table></figure>
</div></div>
</div>
<div class="card">
<div class="card-header" id="bj-header"><h2 class="mb-0" id="bj"><button class="btn btn-link collapsed" id="bj-toggle" aria-controls="bj-panel" aria-expanded="false" data-bs-target="#bj-panel" data-bs-toggle="collapse">🇧🇯 Benin</button></h2></div>
<div class="collapse" id="bj-panel" aria-labelledby="bj"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 id="bj-mobile">Benin: Mobile Numbers</h3>
<p><strong>Capabilities:</strong> Voice</p>
<p><strong>Benin's mobile prefix</strong>: +2296</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="ef335bcef8f0f8b642ee9804ba871d24b">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Must be within Benin</em>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e66ed0e81331e888c7d12f321c0687a8c">Excerpt from the commercial register showing the Benin address</li>
<li data-list-item-id="e562ae8c64845a7407add06388d2fe12b">Utility bill</li>
<li data-list-item-id="e6bc83ebcf3ee0824331585ff1f94b6ad">Tax notice</li>
<li data-list-item-id="e22b2960e44401e21b1a56a3cc60cda7e">Rent receipt</li>
<li data-list-item-id="e38ea24f2ffd6a51d5d47671810d6c90f">Title deed</li>
</ul>
</td>
</tr>
</tbody></table></figure><h3 id="bj-porting">Benin: Porting Guidelines</h3>
<p>Porting not available.</p>
</div></div>
</div>
<div class="card">
<div class="card-header" id="ba-header"><h2 class="mb-0" id="ba"><button class="btn btn-link collapsed" id="ba-toggle" aria-controls="ba-panel" aria-expanded="false" data-bs-target="#ba-panel" data-bs-toggle="collapse">🇧🇦 Bosnia &amp; Herzegovina</button></h2></div>
<div class="collapse" id="ba-panel" aria-labelledby="ba"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 id="ba-national">Bosnia &amp; Herzegovina: National Numbers</h3>
<p><strong>Capabilities:</strong> Voice</p>
<p><strong>Bosnia &amp; Herzegovina's national prefix</strong>: +38770</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="ea71194d1d272e419076977b0f3dbd2f2">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Must be within Bosnia &amp; Herzegovina</em>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="eef2fd601f31eedf26fbbce8acbaa4100">Excerpt from the commercial register showing the Bosnia and Herzegovina address</li>
<li data-list-item-id="efc0abe6abed7d536c04066eed9c937b3">Utility bill</li>
<li data-list-item-id="e74368bc30e067310c0003cffc33b4a81">Tax notice</li>
<li data-list-item-id="e5d7fbb6699e9e2bcb70b6d547699b229">Rent receipt</li>
<li data-list-item-id="e4231c5e2e3cc99520306c74fc7b30de8">Title deed</li>
</ul>
</td>
</tr>
</tbody></table></figure><h3 id="ba-porting">Bosnia &amp; Herzegovina: Porting Guidelines</h3>
<p>Porting not available.</p>
</div></div>
</div>
<div class="card">
<div class="card-header" id="bw-header"><h2 class="mb-0" id="bw"><button class="btn btn-link collapsed" id="bw-toggle" aria-controls="bw-panel" aria-expanded="false" data-bs-target="#bw-panel" data-bs-toggle="collapse">🇧🇼 Botswana</button></h2></div>
<div class="collapse" id="bw-panel" aria-labelledby="bw"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 id="bw-tollfree">Botswana: Toll-free Numbers</h3>
<p><strong>Capabilities:</strong> Voice</p>
<p><strong>Botswana's toll-free prefix</strong>: +267 800</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr><td colspan="2">None required as there are currently no regulatory requirements for phone numbers in Botswana.</td></tr>
</tbody></table></figure><h3 id="bw-porting">Botswana: Porting Guidelines</h3>
<p>Porting not available.</p>
</div></div>
</div>
<div class="card">
<div class="card-header" id="br-header"><h2 class="mb-0" id="br"><button class="btn btn-link collapsed" id="br-toggle" aria-controls="br-panel" aria-expanded="false" data-bs-target="#br-panel" data-bs-toggle="collapse">🇧🇷 Brazil</button></h2></div>
<div class="collapse" id="br-panel" aria-labelledby="us"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 id="br-local">Brazil: Local Numbers</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="ec4c10f258a25711ca73cb0108b4a262b">Excerpt from the commercial register</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>A PO Box is not acceptable</em>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul class="ul" id="topic_o5c_q4c_qhb__ul_apf_bdn_phb">
<li class="li" data-list-item-id="e244b92b63a9cc47a7dc636c95dc52c57">Excerpt from the commercial register showing Brazilian address</li>
<li class="li" data-list-item-id="e05b3d14325ee914252fc2bd692c03c1d">Utility bill</li>
<li class="li" data-list-item-id="efa6943ad538e16db1e782546fdb7ee0d">Tax notice</li>
<li class="li" data-list-item-id="e527e90a31dabd98e6b91d577fe4a096f">Rent receipt</li>
<li class="li" data-list-item-id="e2f93239fa1959f894e93b7e4dec0d675">Title deed</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">ID Type and Number</td>
<td style="width: 50%;"><ul><li data-list-item-id="eec220e277a5fd06804253876ae63e471">None required</li></ul></td>
</tr>
</tbody></table></figure><h3 id="br-national">Brazil: National Numbers</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e9ee9ca04d0ead9228f9612c17988cb50">Excerpt from the commercial register</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Must be within Brazil</em>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul class="ul" id="topic_o5c_q4c_qhb__ul_apf_bdn_phb">
<li data-list-item-id="ef873e2add7f188bbc8e0ca8a6c8bcde2">Excerpt from the commercial register showing Brazilian address</li>
<li class="li" data-list-item-id="ebe34422858e396ad492e8018e7f2d7a7">Utility bill</li>
<li class="li" data-list-item-id="e28203deafe0ab7dd1a2df05a535fd604">Tax notice</li>
<li class="li" data-list-item-id="ec8150c5b4eb5325f7731c5a1dfd4a507">Rent receipt</li>
<li class="li" data-list-item-id="e1c01003f44e0a3b67b81fd85870b09b0">Title deed</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">ID Type and Number</td>
<td style="width: 50%;"><ul><li data-list-item-id="ed90815a6b5f118fee64c1f0c1577eb9f">None required</li></ul></td>
</tr>
</tbody></table></figure><h3 id="br-mobile">Brazil: Mobile Numbers</h3>
<p><strong>Brazil's mobile prefix: </strong>+55679, +55479, +55349, +55249, +55619, +55219, +55199, +55229, +55319, +55439, +55119, +5512, +55329, +55819</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">
<p>Business name</p>
<p><em>Must be a registered business in Brazil with a valid CNPJ</em></p>
</td>
<td style="width: 50%;"><ul><li data-list-item-id="e9e9381f020ac2d3752b16b825831c08e">Excerpt from the commercial register</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Must be within Brazil</em>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul class="ul" id="topic_o5c_q4c_qhb__ul_apf_bdn_phb">
<li data-list-item-id="ec69da985f124bcc327b0f81068add4db">Excerpt from the commercial register showing Brazilian address</li>
<li class="li" data-list-item-id="e4457a0c65ae20ff9fed7e91a09056a0b">Utility bill</li>
<li class="li" data-list-item-id="ebb764db72b72feb8e0f9a938ea8cebe0">Tax notice</li>
<li class="li" data-list-item-id="eb67fbc64f20d64d2e91323a10d6cc254">Rent receipt</li>
<li class="li" data-list-item-id="e53c26daa05796aad7d29fde71555e06f">Title deed</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">
<p>Business Registration Number</p>
<p><em>Must be a CNPJ</em></p>
</td>
<td style="width: 50%;"><ul><li data-list-item-id="e159c86e0097cc98cc4ea8c71f4a68522">None required</li></ul></td>
</tr>
</tbody></table></figure><h3 id="br-tollfree">Brazil: Toll-free Numbers</h3>
<p><strong>Brazil's toll-free prefix:</strong> +55 800</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e7aef0d0c006fb497cb558eaca9f9e51c">The Brazilian National Registry of Legal Entities document (Cadastro Nacional de Pessoas Jurídicas, “CNPJ”), <a href="https://solucoes.receita.fazenda.gov.br/servicos/cnpjreva/cnpjreva_solicitacao.asp" target="_blank" rel="noopener noreferrer">Download here</a>
</li>
<li data-list-item-id="e09952185e6eab4e7c4f0dd4696394230">Excerpt from the commercial register</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Must be within Brazil</em>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul class="ul" id="topic_o5c_q4c_qhb__ul_apf_bdn_phb">
<li data-list-item-id="ecfbc557d0e5823e1d54772fb7d3fe884">The Brazilian National Registry of Legal Entities document (Cadastro Nacional de Pessoas Jurídicas, “CNPJ”), <a href="https://solucoes.receita.fazenda.gov.br/servicos/cnpjreva/cnpjreva_solicitacao.asp" target="_blank" rel="noopener noreferrer">Download here</a>
</li>
<li data-list-item-id="ec21142aa65067f5cac8dbdbc2fd65d12">Excerpt from the commercial register showing Brazilian address</li>
<li class="li" data-list-item-id="eeb21ac991949b5694f544874fe2f1667">Utility bill</li>
<li class="li" data-list-item-id="ea96936c935be2de5b3bac2541f6e6cbb">Tax notice</li>
<li class="li" data-list-item-id="e4d57247ee4517808333a961138bb10a5">Title deed or lease agreement</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Number of The Brazilian National Registry of Legal Entities "CNPJ"</td>
<td style="width: 50%;"><ul><li data-list-item-id="e33a503de95a5b82748699f1f8246af2c">The Brazilian National Registry of Legal Entities document (Cadastro Nacional de Pessoas Jurídicas, “CNPJ”), <a href="https://solucoes.receita.fazenda.gov.br/servicos/cnpjreva/cnpjreva_solicitacao.asp" target="_blank" rel="noopener noreferrer">Download here</a>
</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Name of Authorized Representative</td>
<td style="width: 50%;"><ul><li data-list-item-id="ed5288170baced19fdc08f4ac2762c616">Government-issued ID (such as passport or driver’s license)</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Authorization of Representative</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul class="ul" id="topic_o5c_q4c_qhb__ul_apf_bdn_phb">
<li data-list-item-id="e5b7c1e7bdcdc787bb72dc51386d99aff">Certified copy of Articles of Incorporation or By-laws registered by the competent commercial register designating the individual as an authorized representative</li>
<li data-list-item-id="ee33e6130951b501fe547eab519fbe019">Power of attorney</li>
<li data-list-item-id="ebcea8b0a8cbdd85a91c6d5681491b97e">Certified copy of a Corporate registration registered by the competent commercial register designating the individual as an authorized representative</li>
</ul>
</td>
</tr>
</tbody></table></figure><h3 id="br-doc">Brazil: Documentation Guidelines</h3>
<p>In Brazil, when a company is registered, the relevant document issued is the "Cadastro Nacional de Pessoas Jurídicas (CNPJ)" certificate, provided by the Brazilian National Registry of Legal Entities. This certificate serves as the business registration document, confirming the company's legal existence and registration status. <a href="https://solucoes.receita.fazenda.gov.br/servicos/cnpjreva/cnpjreva_solicitacao.asp" target="_blank" rel="noopener noreferrer">It can be downloaded from the official website</a>. </p>
<p><strong>Anatel, the Brazilian telecommunications regulator, limits the number of toll-free numbers to five per CNPJ</strong>. Exceeding this risks service interruption. To keep more than five toll-free numbers, submit separate verification bundles with unique CNPJs.</p>
<p>For example, to keep 25 toll-free numbers, submit five bundles, each with a unique CNPJ mapped to five toll-free numbers. </p>
<h3 class="p" id="br-porting">Brazil: Porting Guidelines</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><span title=""><strong>Portable numbers</strong></span></td>
<td style="width: 50%;"><ul>
<li data-list-item-id="ec83d5116fc4525bcf172d99e51668ba6">Geographic numbers (prefixes below)</li>
<li data-list-item-id="e5e6da8eac05f33a26f58f50f802b805d">Toll-Free numbers (+55800)</li>
<li data-list-item-id="e0c9693952cd777b8151d84e56884a486">National numbers (+5530xx and +5540xx)</li>
</ul></td>
</tr>
<tr>
<td style="width: 50%;"><span title=""><strong>Restrictions</strong></span></td>
<td style="width: 50%;"><ul>
<li data-list-item-id="e638529513f9d08f6bcb4d7e3b9540923">Most international phone numbers have VOICE capability only, no SMS.</li>
<li data-list-item-id="ef943f66c09fd12e5a78011c3ba2bd8ff">For Geographic (local) numbers we support only the following localities. Other localities are currently not portable.<ul>
<li data-list-item-id="efc6a7c1fe74c29575a829d231b5c1893">+55 11 São Paulo</li>
<li data-list-item-id="ef7e3c2f41154b402587813a4aadf83bf">+55 12 São Paulo (São José dos Campos)</li>
<li data-list-item-id="e80f49e7bcb1e24d6576fc198856b109d">+55 13 São Paulo (Santos)</li>
<li data-list-item-id="ec1dd1a04488064e574d9d39ecf279439">+55 14 São Paulo (Bauru)</li>
<li data-list-item-id="e87e16c62fffce3f0f711e13ab7e85311">+55 15 São Paulo (Sorocaba)</li>
<li data-list-item-id="e58a9d4597f7a4b30f46614dfe9800b58">+55 16 São Paulo (Ribeirão Preto)</li>
<li data-list-item-id="e01083f900a449dcf3a18db8b2264523c">+55 17 São Paulo (São José do Rio Preto)</li>
<li data-list-item-id="e527aefabf3793755af9064833482526c">+55 18 São Paulo (Presidente Prudente)</li>
<li data-list-item-id="eeab8cd9dfbe5cf6cbbc941200bcc73eb">+55 19 São Paulo (Campinas)</li>
<li data-list-item-id="e34769d833c52c165018ad0a92100934d">+55 21 Rio de Janeiro</li>
<li data-list-item-id="e48ccae8c043d587f3d00e8260f96aa76">+55 22 Rio de Janeiro (Campos dos Goytacazes)</li>
<li data-list-item-id="e05dc581ff36561c0816f35d14e2e4502">+55 24 Rio de Janeiro (Volta Redonda)</li>
<li data-list-item-id="e9ae68b792ba287e07a1859505634e412">+55 27 Espírito Santo (Vitória)</li>
<li data-list-item-id="eb59818e5e315ef03232e5bed6c13b99e">+55 31 Minas Gerais (Belo Horizonte)</li>
<li data-list-item-id="e55746bf8d1dbc2ecbadaefcb773e64c4">+55 33 Minas Gerais (Governador Valadares)</li>
<li data-list-item-id="e913330408d1a90aa2e2a57d76defdf68">+55 35 Minas Gerais (Poços de Caldas)</li>
<li data-list-item-id="e1e1feb88aa033023899566ca3446c0fc">+55 41 Paraná (Curitiba)</li>
<li data-list-item-id="ee07d9d18d720bdfddd4e537cc1144b2f">+55 43 Paraná (Londrina)</li>
<li data-list-item-id="e9ccf23950ae4cec086ff84b7345ce8e9">+55 44 Paraná (Maringá)</li>
<li data-list-item-id="eb5eabc6d9be244a4c28954b8d623011d">+55 47 Santa Catarina (Blumenau)</li>
<li data-list-item-id="e40824ff795cd7ed6df94b0646e63d469">+55 48 Santa Catarina (Florianópolis)</li>
<li data-list-item-id="e225cabed4ae5af2e331d1cf8646ca512">+55 51 Rio Grande do Sul (Porto Alegre)</li>
<li data-list-item-id="e67478bd6c5a2779b66c6aabe32c92813">+55 54 Rio Grande do Sul (Caxias do Sul)</li>
<li data-list-item-id="e86df39ed53e83f21abb97cc2e11a3bad">+55 61 Distrito Federal (Brasília)</li>
<li data-list-item-id="ed8c39443118e36fb4b5c2eaaaf822ec9">+55 62 Goiás (Goiânia)</li>
<li data-list-item-id="e7c2ddacba7f0557859b6d23fc2e32a69">+55 65 Mato Grosso (Cuiabá)</li>
<li data-list-item-id="e14b78d123a5fdc852d0434830dfb9c35">+55 67 Mato Grosso do Sul (Campo Grande)</li>
<li data-list-item-id="e1e4e9dafdabb891d0a2b2f23c84035f7">+55 71 Bahia (Salvador)</li>
<li data-list-item-id="e6452be78a3f606da1d21313f9190dfd0">+55 79 Sergipe (Aracaju)</li>
<li data-list-item-id="e2f4a478fa9756c48b856ec2f24f28c95">+55 81 Pernambuco (Recife)</li>
<li data-list-item-id="e1a7e89ec965e7cc7be3d39c3e40749bc">+55 82 Alagoas (Maceió)</li>
<li data-list-item-id="ec7ed1b52271c32c0d106cc9e0ce346b8">+55 83 Paraíba (João Pessoa)</li>
<li data-list-item-id="e9a62895afdb6dc821f1b3092f7d4c298">+55 84 Rio Grande do Norte (Natal)</li>
<li data-list-item-id="e5adaa8b1499dc4a2bed4192b5a8495cf">+55 85 Ceará (Fortaleza)</li>
<li data-list-item-id="e4517d0b664c1cbe88e50ddd54999ada3">+55 86 Piauí (Teresina)</li>
<li data-list-item-id="ebc3da4b6cae01af698af7273da9684dc">+55 91 Pará (Belém)</li>
<li data-list-item-id="ea4cd4fe61c34ec3f75a1f74c0a20b3c6">+55 92 Amazonas (Manaus)</li>
<li data-list-item-id="e3d301f5490c7af54533786d360371b17">+55 98 Maranhão (São Luís)</li>
</ul>
</li>
</ul></td>
</tr>
<tr>
<td style="width: 50%;"><span title=""><strong>Required information</strong></span></td>
<td style="width: 50%;">
<p>For <strong>National</strong> numbers:</p>
<ul><li data-list-item-id="e3ad0cbe49c85cdda6f9633c6e93a4ad1"><a href="https://www.twilio.com/content/dam/twilio-com/global/en/guidelines/porting/BR_LOA.pdf" target="_blank" rel="noopener noreferrer">National Letter of Authorization (LOA)</a></li></ul>
<p>For <strong>Toll-Free</strong> numbers:</p>
<ul><li data-list-item-id="e5372a37f0e376be48d7618b8c16638d8"><a href="https://www.twilio.com/content/dam/twilio-com/global/en/guidelines/brazil_loa--1-.pdf" target="_blank" rel="noopener noreferrer" title="Toll-Free Letter of Authorization (LOA)" aria-label="Tollfree LOA">Toll-Free Letter of Authorization (LOA)</a></li></ul>
<p>For <strong>Local</strong> Brazilian numbers, the following is required:</p>
<ul>
<li data-list-item-id="e8a6a18c343e470342f1faac8e37611f7">Required documents (as attachments):<ul>
<li data-list-item-id="e90dbadcf38060598ddf3864e4bde3073">Geographic <a href="https://www.twilio.com/content/dam/twilio-com/global/en/guidelines/brazil_loa--1-.pdf" target="_blank" rel="noopener noreferrer" title="Letter of Authorization (LOA)" aria-label="Local LOA">Letter of Authorization (LOA)</a> signed by an authorized user and/or owner of the number(s). Note that the information on your LOA must match the authorized username and service address provided by your current carrier.  </li>
<li data-list-item-id="ebc2bbc5711907f46142a88213f67d9d0">Brazil Portability Request Form with information regarding the numbers </li>
<li data-list-item-id="e51f42dbd440be42a859a64de89098d45">Latest invoice (phone bill) dated not longer than 3 months ago</li>
<li data-list-item-id="e656a18e9e696bd30eb9ce06815276f9f">Government-issued ID showing Brazilian address (for individuals) or Local Tax ID - CNPJ (for companies) - please share a copy of the document with us.</li>
</ul>
</li>
<li data-list-item-id="e04f2ca94031564af210c1293b871d8ad">Required information (in writing):<ul>
<li data-list-item-id="e28c6e00e3a0743443d4b0b377ee1c22d">Full name</li>
<li data-list-item-id="eaf5a37a6c8640d4fe4f163ba8a64bb31">Identity document number or registration number in the register of the Ministry of Finance, in the case of a natural person</li>
<li data-list-item-id="eafa2250015b3c6f80144f4aa078d02f9">Record number in the register of the Ministry of Finance, in case of legal entities</li>
<li data-list-item-id="eaa6003a5087978d152d3d64a2855ec74">Full address</li>
<li data-list-item-id="e12166fbfe1f1a436dc78395a74be8530">E-mail </li>
<li data-list-item-id="e3b6c5ba7fff4e9184b9df768f4b02974">Telephone </li>
</ul>
</li>
</ul>
<ul><li data-list-item-id="e5f63277b5bc205064025417690930642">For all number types, the following requirement:<ul><li data-list-item-id="e77f5d56e6dec137729fd7805486b63c2"><a href="https://www.twilio.com/guidelines/br/regulatory" title="Applicable regulatory compliance documentation">Applicable regulatory compliance documentation</a></li></ul>
</li></ul>
</td>
</tr>
<tr>
<td style="width: 50%;"><span title=""><strong>Timeframe</strong></span></td>
<td style="width: 50%;">After you've submitted all required documentation and information, it can take up to six weeks, depending on the complexity of the port and time required by the current service provider.</td>
</tr>
<tr>
<td style="width: 50%;"><span title=""><strong>Regulatory bodies</strong></span></td>
<td style="width: 50%;">
<a href="https://www.gov.br/anatel/pt-br" target="_blank" rel="noopener noreferrer">Agência Nacional de Telecomunicações</a> (ANATEL)</td>
</tr>
<tr>
<td style="width: 50%;"><span title=""><strong>Other details</strong></span></td>
<td style="width: 50%;">Porting dates for Geographical (local) numbers are often scheduled with short notice (one-two business days).</td>
</tr>
<tr>
<td style="width: 50%;"><span title=""><strong>How to submit</strong></span></td>
<td style="width: 50%;">
<a href="https://support.zendesk.com/hc/articles/4408843597850-Contacting-Zendesk-Customer-Support" target="_blank" rel="noopener noreferrer">Contact Zendesk Customer Support</a> with the required documentation and information.</td>
</tr>
</tbody></table></figure>
</div></div>
</div>
<div class="card">
<div class="card-header" id="bg-header"><h2 class="mb-0" id="bg"><button class="btn btn-link collapsed" id="bg-toggle" aria-controls="bg-panel" aria-expanded="false" data-bs-target="#bg-panel" data-bs-toggle="collapse">🇧🇬 Bulgaria</button></h2></div>
<div class="collapse" id="bg-panel" aria-labelledby="bg"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 id="bg-local">Bulgaria: Local Numbers</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e3a9420aea1d3a9108689f828ba6ecbba">Excerpt from the commercial register</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">
<p>Registered Office Address</p>
<p><em>Must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required. Address document must be dated in the last 3 months.</em></p>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul class="ul" id="topic_xvz_p4c_qhb__ul_hpf_bdn_phb">
<li class="li" data-list-item-id="e9f0ac54e7997f416ff50103c6e525787">Utility bill</li>
<li class="li" data-list-item-id="ebc4c9c00780c9d55f3da4e8adc145de0">Tax notice</li>
<li class="li" data-list-item-id="e186d1a93f29cde8229822a1d349ffff7">Rent receipt</li>
<li class="li" data-list-item-id="efb01abd7c78775e56da7b1003d7024e6">Title deed</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">
<p>Unified Identification Code<br> </p>
<p><em>The UIC/BULSTAT Code issued by the Bulgarian Registry Agency</em></p>
</td>
<td style="width: 50%;"><ul><li data-list-item-id="eed6377a12f82ec0a47965a984d2863e3">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Email Address of Authorized Representative</td>
<td style="width: 50%;"><ul><li data-list-item-id="ea288dc2e5a4099f25a5e538a94269197">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Authorized Representative’s Name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e78e0e04ba240fb56408fd8c03d426312">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">
<p>Business Website</p>
<p><em>Public facing website or verified social media account</em></p>
</td>
<td style="width: 50%;"><ul><li data-list-item-id="e536c2e3fc42328eecbd1d5914580df88">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Authorized Representative’s Phone number</td>
<td style="width: 50%;"><ul><li data-list-item-id="e05929ba10e2ac2e3e54912a5ac0b5f0a">None required</li></ul></td>
</tr>
</tbody></table></figure><h3 class="tablenoborder" id="bg-tollfree">Bulgaria: Toll-free Numbers</h3>
<p><strong>Bulgaria's toll-free prefix</strong>: +359 800</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="height: 139px; width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business Name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e9c7d980e43ce346e7e6e849fbf97259f">Excerpt from the commercial register</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">
<p>Registered Business Address<br> </p>
<p><em>May be anywhere in the world</em></p>
</td>
<td style="width: 50%;"><ul><li data-list-item-id="e3946baeb4e6d780bd993e980e36bdb34">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Unified Identification Code</td>
<td style="width: 50%;"><ul><li data-list-item-id="eb862fdbc1405e1d14daf5613ba5314da">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Email Address</td>
<td style="width: 50%;"><ul><li data-list-item-id="e8ce2d6a013db66415c91f2dbdf82a24b">None required</li></ul></td>
</tr>
</tbody></table></figure><h3 id="bg-porting">Bulgaria: Porting Guidelines</h3>
<p>Porting not available.</p>
</div></div>
</div>
<div class="card">
<div class="card-header" id="ca-header"><h2 class="mb-0" id="ca"><button class="btn btn-link collapsed" id="ca-toggle" aria-controls="ca-panel" aria-expanded="false" data-bs-target="#ca-panel" data-bs-toggle="collapse">🇨🇦 Canada</button></h2></div>
<div class="collapse" id="ca-panel" aria-labelledby="ca"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 id="ca-local">Canada: Local Numbers</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="height: 44px; width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr><td style="width: 100%;" colspan="2">Currently there is no information required and no documents that you need to provide for local numbers in Canada.<br> </td></tr>
</tbody></table></figure><h3 id="can-tollfree">Canada: Toll-free Numbers</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="height: 44px; width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr><td style="width: 100%;" colspan="2">Currently there is no information required and no documents that you need to provide for toll-free numbers in Canada.<br> </td></tr>
</tbody></table></figure><h3 id="ca-sms">Canada: SMS Guidelines</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table class="country-table" style="margin-left: 0px; margin-right: auto;"><tbody><tr>
<th style="text-align: left;">Toll-free Numbers</th>
<td class="rich-text wysiwyg-text-align-justify">
<p>Each toll-free number must go through a <strong>Toll-free message verification</strong> process before it can be used to send outbound messages. Unverified toll-free numbers will see their outbound messages blocked by telephony carriers.<br><br>Fill in the <a href="https://forms.gle/m5NQ7GkVfiCL6PmR7" target="_blank" rel="noopener noreferrer">Toll-free message verification for US/Canada</a> form and send your details for verification. Please allow approximately 5 business days for this process.</p>
<div class="note">
<span class="notetitle">Note:</span> Messages sent from unverified toll-free phone numbers will return:<br>"We couldn't deliver this message to +1 (XXX) XXX-XXXX".</div>
</td>
</tr></tbody></table></figure><h3 id="ca-porting">Canada: Porting Guidelines</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td><strong>Portable numbers</strong></td>
<td><ul>
<li aria-level="1" data-list-item-id="e4879d0fdb2b24d9da439bfa4896d8c53">Geographic (local) numbers</li>
<li aria-level="1" data-list-item-id="ed6c80a3f737cf48f856959372d506a9c">Mobile numbers</li>
<li aria-level="1" data-list-item-id="e9ce5cee112abb3ea589ced9dbe450f39">Toll-free numbers</li>
</ul></td>
</tr>
<tr>
<td><strong>Restrictions</strong></td>
<td><ul>
<li aria-level="1" data-list-item-id="e35bcf58aee7751447a077bd2cba2d55d">Most numbers are portable. In rare cases, Twilio may not have rate-center (geographic) coverage for particular phone numbers.</li>
<li aria-level="1" data-list-item-id="e45514371ea2890eaa727203283a32a5a">The maximum amount of numbers per port is 1000</li>
</ul></td>
</tr>
<tr>
<td><strong>Required information</strong></td>
<td><ul>
<li aria-level="1" data-list-item-id="e4722d595f21b3672c1bcd29d1a616c5b">
<a href="https://www.twilio.com/content/dam/twilio-com/global/en/guidelines/CanadianLOA.pdf" target="_blank" rel="noopener noreferrer">Letter of Authorization (LOA)</a> dated within the last 30 days</li>
<li aria-level="1" data-list-item-id="efcffad3b087f3e9ec763c5e5578395f3">Copy of the most recent phone bill</li>
<li aria-level="1" data-list-item-id="e3484d5ade2c6ca01131b795d7b8fd0d0">Account number</li>
<li aria-level="1" data-list-item-id="e20105b4a65c1ab5116b5c6a8b5138061">PIN, if required</li>
</ul></td>
</tr>
<tr>
<td><strong>Timeframe</strong></td>
<td>Once you submit all required documentation/information, up to 4 weeks, depending on the complexity of the port and time required by the current service provider.</td>
</tr>
<tr>
<td><strong>Regulatory bodies</strong></td>
<td><a href="https://crtc.gc.ca/eng/home-accueil.htm" target="_blank" rel="noopener noreferrer">The Canadian Radio-television and Telecommunications Commission (CRTC)</a></td>
</tr>
<tr>
<td><strong>Other details</strong></td>
<td>The most frequent reason for a port being declined is due to errors in the name or address information. To confirm that you possess the accurate details, you should obtain the name and address that appear on your Customer Service Record (CSR) from your current service provider.</td>
</tr>
<tr>
<td><strong>How to submit</strong></td>
<td>
<a href="https://support.zendesk.com/hc/articles/4408843597850-Contacting-Zendesk-Customer-Support" target="_blank" rel="noopener noreferrer">Contact the Zendesk support team</a> to submit your request directly.</td>
</tr>
</tbody></table></figure>
</div></div>
</div>
<div class="card">
<div class="card-header" id="cl-header"><h2 class="mb-0" id="cl"><button class="btn btn-link collapsed" id="cl-toggle" aria-controls="cl-panel" aria-expanded="false" data-bs-target="#cl-panel" data-bs-toggle="collapse">🇨🇱 Chile</button></h2></div>
<div class="collapse" id="cl-panel" aria-labelledby="cl"><div class="card-body">
<p>Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<div class="note">
<p><strong>Important Update: New Chilean Regulations for Outbound Calls Starting Mid-August 2025</strong></p>
<p>Starting mid-August 2025, new local regulations in Chile require using specific phone number prefixes for outbound calls, depending on the call type:</p>
<p>- 600 numbers: For commercial communications when the customer has explicitly requested the contact.<br>- 809 numbers: For unsolicited or mass outreach campaigns.<br><br><span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;">Exemptions: Emergency alerts, two-factor authentication messages, and certain government surveys are not affected by this change.</span></p>
<p>Please note that Chilean telecom operators will monitor compliance and may block calls that do not follow these requirements. Calls reported by end users risk escalation and blocking by the carrier.</p>
<p>To avoid disruption, ensure you are using the correct number prefixes based on your call purpose.</p>
</div>
<p> </p>
<h3 id="cl-local">Chile: Local Numbers</h3>
<p><strong>Capabilities:</strong> Voice</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="ed39b4cbd3a11bfcf8bdfff362b0a10ce">Excerpt from the commercial register</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address (must be within Chile)</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul class="ul" id="topic_rkx_p4c_qhb__ul_ppf_bdn_phb">
<li class="li" data-list-item-id="ebebe3f9290403a7b3001be1bcb24173b">Government-issued ID showing local address</li>
<li class="li" data-list-item-id="ecb5d55d2915198b45e524f3f314ee0ab">Utility bill</li>
<li class="li" data-list-item-id="ed7121a2213de6e3e8a51ea0860a41efc">Tax notice</li>
<li class="li" data-list-item-id="e13d806ade8c746faba8b8afb2d8b37cd">Rent receipt</li>
<li class="li" data-list-item-id="ec09bd66b0acc2eefa145bfab5627c5ce">Title deed</li>
</ul>
</td>
</tr>
</tbody></table></figure><h3 id="h_01KHK5EKWNDNY2M69X6BR54CKE">Chile: Local Numbers</h3>
<p><strong>Capabilities</strong>: Voice + SMS</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="ee9d01203c6b3e3d29a1a67909653ff2c">Excerpt from the commercial register</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address (must be within Chile)</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul class="ul" id="topic_rkx_p4c_qhb__ul_ppf_bdn_phb">
<li class="li" data-list-item-id="e0d6d15706c2c0d857e3686a6be0e8ebc">Government-issued ID showing local address</li>
<li class="li" data-list-item-id="ea76c1c8067e0550c78b6a4b63ea38e63">Utility bill</li>
<li class="li" data-list-item-id="e5f7b96122fde52d98c4ea1c1d50556a8">Tax notice</li>
<li class="li" data-list-item-id="e62eea26155802fb3857cd81b0c75906d">Rent receipt</li>
<li class="li" data-list-item-id="e5928b6312e54d15b20fd9efa2302129d">Title deed</li>
</ul>
</td>
</tr>
</tbody></table></figure><h3 id="cl-mobile">Chile: Mobile Numbers</h3>
<p><strong>Capabilities</strong>: SMS</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e236708d33cfa055d263d088eaa8295e7">Excerpt from the commercial register</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address (must be within Chile)</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul class="ul" id="topic_rkx_p4c_qhb__ul_ppf_bdn_phb">
<li class="li" data-list-item-id="eb94aa532341f6a747410ea5200150148">Government-issued ID showing local address</li>
<li class="li" data-list-item-id="ec59e418f631b4de5a10c6f9c494a94af">Utility bill</li>
<li class="li" data-list-item-id="ebedaefeaf31dd848e045620d996fa1ea">Tax notice</li>
<li class="li" data-list-item-id="e20d70f105370c7e619bc7d8dfe836ec2">Rent receipt</li>
<li class="li" data-list-item-id="ee0b0edf0be5b2b5ef75b85e81387e040">Title deed</li>
</ul>
</td>
</tr>
</tbody></table></figure><h3 id="cl-porting">Chile: Porting Guidelines</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table class="country-table" style="margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<th><span title="">Portable numbers</span></th>
<td class="rich-text"><ul>
<li data-list-item-id="ec4b5fd616bf42045c8c8f0da554819b4">Geographic (local) numbers</li>
<li data-list-item-id="e728aa3cffaa7c280cb96661f2a55eff3">Toll-free numbers</li>
</ul></td>
</tr>
<tr>
<th><span title="">Required information</span></th>
<td class="rich-text"><ul>
<li data-list-item-id="ec1902bb1a6d6a2828521f047f76c3971">Government-issued ID (for individuals) or RUT (for companies)</li>
<li data-list-item-id="e0b594a4cc151abede13aaaf20bcc842d">Account SID (internal only)</li>
</ul></td>
</tr>
<tr>
<th><span title="">Timeframe</span></th>
<td class="rich-text">After you've submitted all required documentation and information, it can take up to six weeks, depending on the complexity of the port and the time required by the current service provider.</td>
</tr>
<tr>
<th><span title="">How to submit</span></th>
<td class="rich-text">
<a href="https://support.zendesk.com/hc/articles/4408843597850-Contacting-Zendesk-Customer-Support" target="_blank" rel="noopener noreferrer">Contact the Zendesk support team</a> with the required documentation and information.</td>
</tr>
</tbody></table></figure>
</div></div>
</div>
<div class="card">
<div class="card-header" id="co-header"><h2 class="mb-0" id="co"><button class="btn btn-link collapsed" id="co-toggle" aria-controls="co-panel" aria-expanded="false" data-bs-target="#co-panel" data-bs-toggle="collapse">🇨🇴 Colombia</button></h2></div>
<div class="collapse" id="co-panel" aria-labelledby="co"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 id="co-local">Colombia: Local Numbers</h3>
<p><strong>Capabilities:</strong> Voice</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e4c0a1868a5d0ad4358901d624f5ba7cf">Excerpt from the commercial register</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Must be within the locality or region covered by the phone number's prefix</em>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul class="ul" id="topic_rkx_p4c_qhb__ul_ppf_bdn_phb">
<li class="li" data-list-item-id="ef778fc835ef3631a9ff031a7c486dd1c">Government-issued ID showing local address</li>
<li class="li" data-list-item-id="e8c4661a13a0c391bd702668d4f4a2dc3">Utility bill</li>
<li class="li" data-list-item-id="e86258e9473eaf846d396ab4756d60fdf">Tax notice</li>
<li class="li" data-list-item-id="e55fd9a5956701a3813937f3f26892949">Rent receipt</li>
<li class="li" data-list-item-id="e9916f49d80a680e9c47e33e0ff6092c5">Title deed</li>
</ul>
</td>
</tr>
</tbody></table></figure><h3 id="co-tollfree">Colombia: Toll-free Numbers</h3>
<p><strong>Capabilities:</strong> Voice</p>
<p><strong>Colombia's toll-free prefix</strong>: +571 800</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="ee7f246f0ba8ad81fc8671735069cfb89">Excerpt from the commercial register</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Must be within the locality or region covered by the phone number's prefix</em>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul class="ul" id="topic_rkx_p4c_qhb__ul_ppf_bdn_phb">
<li class="li" data-list-item-id="e176d9f27352111d56682d4e9be001944">Government-issued ID showing local address</li>
<li class="li" data-list-item-id="e37590af0f84c2d77950b9c8e465681c6">Utility bill</li>
<li class="li" data-list-item-id="e73c8e49abbfeda5c8c94eeeb8b4b2d1d">Tax notice</li>
<li class="li" data-list-item-id="e572eb4e5eb95890e3ec5a92c2cc99041">Rent receipt</li>
<li class="li" data-list-item-id="e5244c9342f61ae59897a71403e535322">Title deed</li>
</ul>
</td>
</tr>
</tbody></table></figure><h3 id="co-porting">Colombia: Porting Guidelines</h3>
<p>Porting not available.</p>
</div></div>
</div>
<div class="card">
<div class="card-header" id="cr-header"><h2 class="mb-0" id="cr"><button class="btn btn-link collapsed" id="cr-toggle" aria-controls="cr-panel" aria-expanded="false" data-bs-target="#cr-panel" data-bs-toggle="collapse">🇨🇷 Costa Rica</button></h2></div>
<div class="collapse" id="cr-panel" aria-labelledby="cr"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 id="cr-national">Costa Rica: National Numbers</h3>
<p><strong>Capabilities:</strong> Voice</p>
<p><strong>Costa Rica's national prefix</strong>: +506</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e260d9627314e6d93b352e6502bf7cedb">Corporate identity card (Cedula Juridica)</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address (must be within Costa Rica)</td>
<td style="width: 50%;"><ul><li data-list-item-id="e923b9509d853e46301778ef8252218b4">Extract from the National Registry (Literal De Persona Jurídica)</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business registration number</td>
<td style="width: 50%;"><ul><li data-list-item-id="edd2c4babefbdce40a3a028546b111384">Corporate identity card (Cedula Juridica)</li></ul></td>
</tr>
</tbody></table></figure><h3 id="cr-tollfree">Costa Rica: Toll-free Numbers</h3>
<p><strong>Capabilities:</strong> Voice</p>
<p><strong>Costa Rica's toll-free prefix</strong>: +506 800</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e73d93dd1557dbd85cf19f98c17f00b4b">Corporate identity card (Cedula Juridica) for Costa Rican companies</li>
<li data-list-item-id="e927a58c451126a29608bdcaf978be901">Business Registration for non-Costa Rican companies</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Can be anywhere in the world</em>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e0079fa566497a4a1751b34b70949699f">Extract from the National Registry (Literal De Persona Jurídica) for Costa Rican companies</li>
<li data-list-item-id="e16d497c8d6b42f1dd224712a2ac02b74">Extract from the Business Register</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Business registration number</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e823ce6eab7f6b644dfa1ae7abe1b2b90">Corporate identity card (Cedula Juridica) for Costa Rican companies</li>
<li data-list-item-id="e2dd7ac5f6e3fbc4b5d8a5fabd2596654">Business registration for non-Costa Rican companies</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Letter of authorization</td>
<td style="width: 50%;"><ul><li data-list-item-id="ee3db9738ed8b0a1a2a2fa34e39273a52">Executed letter of authorization</li></ul></td>
</tr>
</tbody></table></figure><h3 id="cr-porting">Costa Rica: Porting Guidelines</h3>
<p>Porting not available.</p>
</div></div>
</div>
<div class="card">
<div class="card-header" id="hr-header"><h2 class="mb-0" id="hr"><button class="btn btn-link collapsed" id="hr-toggle" aria-controls="hr-panel" aria-expanded="false" data-bs-target="#hr-panel" data-bs-toggle="collapse">🇭🇷 Croatia</button></h2></div>
<div class="collapse" id="hr-panel" aria-labelledby="hr"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 id="hr-local">Croatia: Local Numbers</h3>
<p><strong>Capabilities:</strong> Voice</p>
<p>Conditions for Croatian local numbers:</p>
<ul>
<li data-list-item-id="e47d90ac1ebcbf85abcf7fafe216cff6e">You are not purchasing or buying Croatian Numbers but rather contracting for telecommunication services which includes the use of Croatian number(s).</li>
<li data-list-item-id="eec0df3f4f9e1a341b574bfbc5c8f6e75">Connectivity Services are provided in accordance with Croatian regulations and laws on electronic communications.</li>
<li data-list-item-id="e28acfef2c44e34d06ac13e1b1681b74e">When using numbers, you are required to comply with all Croatian laws and regulations.</li>
<li data-list-item-id="ea953c6840d0a050b80272f272653b63a">Information on the National Regulatory Agency in Croatia can be found at <a href="https://www.hakom.hr">https://www.hakom.hr</a>.</li>
</ul>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e67666fa67fdf2e46516b293593243f73">Excerpt from the court register showing name of Authorized Representative</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><em>Must be within locality or region covered by the phone number’s prefix; a PO Box is not acceptable where a local address is required.</em>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="ed2015d9f3a14e81ed43b081ebefcd8c7">Court register showing local address</li>
<li data-list-item-id="e8308fee1d4336faa7402de7df233cac5">Utility bill</li>
<li data-list-item-id="e736213a120368028d514018ddea342d2">Tax notice</li>
<li data-list-item-id="e4d424d6f0309d6abf0c9e01757836799">Rent receipt</li>
<li data-list-item-id="e26dde41b082e735436fb4c791facae69">Title deed</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Company registration number</td>
<td style="width: 50%;"><ul><li data-list-item-id="e295e3cb353fd14c28ff5d8843af9bb8d">Excerpt from court register showing company registration number (MBS - matični broj poslovnog subjekta)</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Name of authorized representative</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="edab8882fa9632b79b57c0b3c836fa790">National ID</li>
<li data-list-item-id="ed83e92a8f749184a9b18bf452023dd32">Passport</li>
<li data-list-item-id="e5308d940b6673b23f241fbd57053932b">Residence permit </li>
</ul>
</td>
</tr>
</tbody></table></figure><h3 class="title topictitle3" id="hr-tollfree">Croatia: Toll-free Numbers</h3>
<p><strong>Capabilities:</strong> Voice</p>
<p><strong>Croatia's toll-free prefix</strong>: +385 800</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e91ab36f5ab3b09fa639d810412a6cea4">Excerpt from the court register showing name of Authorized Representative</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address (must be within Croatia)</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e917f1b52fb1c3bba4466f0a6d9989dc6">Court register showing address</li>
<li data-list-item-id="e22537285e11c856445ad235f3778aecf">Utility bill</li>
<li data-list-item-id="e0fd460ee7371b78760f66e746428f1df">Tax notice</li>
<li data-list-item-id="e1847874a052b729fc98060d0d769f41b">Rent receipt</li>
<li data-list-item-id="e7eba76549f091c7d84f64d01b871b57d">Title deed</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Company registration number</td>
<td style="width: 50%;"><ul><li data-list-item-id="ed99058bef831fb417ee9cf17b7deacb5">Excerpt from court register showing company registration number (MBS - matični broj poslovnog subjekta)</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Name of authorized representative</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e88ead0cab26c71236ff21850ae10abfa">National ID</li>
<li data-list-item-id="e210307a9055e701f8cbbb5456170d020">Passport</li>
<li data-list-item-id="e2a3dc5afca6779074662639ec85b0d2d">Residence permit </li>
</ul>
</td>
</tr>
</tbody></table></figure><h3 id="hr-porting">Croatia: Porting Guidelines</h3>
<p>Contact <a href="https://support.zendesk.com/hc/articles/4408843597850" target="_blank" rel="noopener noreferrer">Zendesk Customer Support</a> to determine if it is possible to port your number.</p>
</div></div>
</div>
<div class="card">
<div class="card-header" id="cz-header"><h2 class="mb-0" id="cz"><button class="btn btn-link collapsed" id="cz-toggle" aria-controls="cz-panel" aria-expanded="false" data-bs-target="#cz-panel" data-bs-toggle="collapse">🇨🇿 Czechia</button></h2></div>
<div class="collapse" id="cz-panel" aria-labelledby="cz"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 id="cz-local">Czechia: Local Numbers</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e5ed74bfbded3dbf29764da942e59e351">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Must be within locality or region covered by the phone number's prefix</em>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul class="ul" id="topic_rkx_p4c_qhb__ul_ppf_bdn_phb">
<li class="li" data-list-item-id="e713007fad5b883ff78c65dc4d097451a">Business registration showing local address</li>
<li class="li" data-list-item-id="eab26d263233982e51e8da63225091b3c">Utility bill</li>
<li class="li" data-list-item-id="ebef05f8a5f261a16ef2e11f4e72fb845">Tax notice</li>
<li class="li" data-list-item-id="ec6a1574be32c9dcac1f0055b22ee4833">Rent receipt</li>
<li class="li" data-list-item-id="ecba8cb6a64010a026e85a8dfef4f6e89">Title deed</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Registered Business Address<br><br><em>If different</em>
</td>
<td style="width: 50%;"><ul><li data-list-item-id="e83ca25034d48d027c93d1443ed8a2770">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business ID number</td>
<td style="width: 50%;"><ul><li data-list-item-id="ecf6f6429b2cd209fb2448d608e33b191">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Name of authorized representative</td>
<td style="width: 50%;"><ul><li data-list-item-id="e2a92e490a7a5bead623c394af8a8f473">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Address of authorized representative</td>
<td style="width: 50%;"><ul><li data-list-item-id="e6506572d65cb9e85b3c35feed0109c56">None required</li></ul></td>
</tr>
</tbody></table></figure><h3 id="cz-national">Czechia: National Numbers</h3>
<p><strong>Czechia's national prefix</strong>: +420 910</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e75c71bf002c8dd2efe9acf96949338e0">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Can be anywhere in the world</em>
</td>
<td style="width: 50%;"><ul><li data-list-item-id="e085ba9ff7986633db2e9ad30cfc372d4">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Date of Birth</td>
<td style="width: 50%;"><ul><li data-list-item-id="e3fd9462190d1b7eaf4ce073362348845">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Birth Certificate Code (Birth Registration Number)</td>
<td style="width: 50%;"><ul><li data-list-item-id="e12d95f72e57c45506b467920d8eee72a">None required</li></ul></td>
</tr>
</tbody></table></figure><h3 id="cz-mobile">Czechia: Mobile Numbers</h3>
<p><strong>Czechia's mobile prefix</strong>: +420 73</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="eb1890025f1953f5b9f8eccb5ff51f393">Business registration document</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Can be anywhere in the world</em>
</td>
<td style="width: 50%;"><ul><li data-list-item-id="e8fb157b74887a613091f03de27484b95">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business ID number</td>
<td style="width: 50%;"><ul><li data-list-item-id="e83cb5d4802ba215a0965ee078170c45d">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Name of authorized representative</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul class="ul" id="topic_fxw_nqc_qhb__ul_tpf_bdn_phb">
<li class="li" data-list-item-id="eb076b6403b4de0e2d7ada99e4ff4ca76">Government-issued ID</li>
<li class="li" data-list-item-id="e9f6bfb1f4321512cf37f5a2997b12420">Passport</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Authorization of authorized representative</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul class="ul" id="topic_fxw_nqc_qhb__ul_upf_bdn_phb">
<li class="li" data-list-item-id="ee0f75e4c38799925bf8b02a2264d600c">Power of attorney</li>
<li class="li" data-list-item-id="e0bacaa1d21fee8a1f09bed52ae5bc8fb">Other documentation showing the individual is a director or country manager for the business</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Address of authorized representative</td>
<td style="width: 50%;"><ul><li data-list-item-id="ede919d86cbf00a3689cd8583ee3fa597">None required</li></ul></td>
</tr>
</tbody></table></figure><h3 id="cz-tollfree">Czechia: Toll-free Numbers</h3>
<p><strong>Czechia's toll-free prefix</strong>: +420 800</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="ed3225f01155d1e55c722701d807f380e">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Can be anywhere in the world</em>
</td>
<td style="width: 50%;"><ul><li data-list-item-id="e1993db13d589638ea5e1524ddd52fd07">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Date of Birth</td>
<td style="width: 50%;"><ul><li data-list-item-id="e846cc0616c179546d577d937007d355e">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Birth Certificate Code (Birth Registration Number)</td>
<td style="width: 50%;"><ul><li data-list-item-id="eab61966f1e41d5c521b7ab2a33f050ad">None required</li></ul></td>
</tr>
</tbody></table></figure><h3 id="cz-sms">Czechia: SMS Guidelines</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody><tr><td style="width: 100%;">Starting July 14, 2025, all SMS messages sent from international phone numbers to the Czech Republic will be blocked by local mobile operators O2 and T-Mobile to comply with new regulations and prevent fraud. Messages sent before this date may also be filtered or display a generic sender name. Additional mobile operators in the Czech Republic may introduce similar measures in the future.</td></tr></tbody></table></figure><h3 id="cz-porting">Czechia: Porting Guidelines</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table class="country-table" style="margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<th><span title="">Portable numbers</span></th>
<td class="rich-text"><ul>
<li data-list-item-id="e2baa1f7c2faabe0e01e57c6341b97085">Geographic (local) numbers</li>
<li data-list-item-id="e21a0f3b704570024f569b43bd20bc417">National numbers (+420910)</li>
<li data-list-item-id="ebde1c2f3c8f3b3bd3902d80157713df5">Toll-free numbers (+420800)</li>
</ul></td>
</tr>
<tr>
<th><span title="">Restrictions</span></th>
<td class="rich-text">Most international phone numbers have VOICE capability only, no SMS.</td>
</tr>
<tr>
<th><span title="">Required information</span></th>
<td class="rich-text"><ul>
<li data-list-item-id="e242dff5518d1641c324c680bc1c4292d">OKU Code (14 digits long unique identification code) for each phone number</li>
<li data-list-item-id="e69e03b443019a78d451ef4692a81526d">Applicable regulatory compliance documentation (above)</li>
</ul></td>
</tr>
<tr>
<th><span title="">Timeframe</span></th>
<td class="rich-text">After you've submitted all required documentation and information, it can take up to six weeks, depending on the complexity of the port and time required by the current service provider.</td>
</tr>
<tr>
<th><span title="">Regulatory bodies</span></th>
<td class="rich-text">
<a href="https://www.ctu.eu/" target="_blank" rel="noopener noreferrer">The Czech Telecommunication Office</a> (ČTÚ)</td>
</tr>
<tr>
<th><span title="">Other details</span></th>
<td class="rich-text">Porting dates are often scheduled with short notice (one - two business days).</td>
</tr>
<tr>
<th><span title="">How to submit</span></th>
<td class="rich-text">
<a href="https://support.zendesk.com/hc/articles/4408843597850-Contacting-Zendesk-Customer-Support" target="_blank" rel="noopener noreferrer">Contact the Zendesk support team</a> with the required documentation and information.</td>
</tr>
</tbody></table></figure>
</div></div>
</div>
<div class="card">
<div class="card-header" id="dk-header"><h2 class="mb-0" id="dk"><button class="btn btn-link collapsed" id="dk-toggle" aria-controls="dk-panel" aria-expanded="false" data-bs-target="#dk-panel" data-bs-toggle="collapse">🇩🇰 Denmark</button></h2></div>
<div class="collapse" id="dk-panel" aria-labelledby="dk"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 class="p" id="dk-local">Denmark: Local Numbers</h3>
<p class="p"><strong>Capabilities:</strong> Voice</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="ebb041168b9bfee4d3d773a7528b62ab8">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address (must be within Denmark)</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul class="ul" id="topic_v55_p4c_qhb__ul_zpf_bdn_phb">
<li class="li" data-list-item-id="e44f08221a09d52b4fb010ea91fccb29f">Business registration document showing address</li>
<li class="li" data-list-item-id="e2e724075b5148de618ae7f03cc8c039c">Utility bill</li>
<li class="li" data-list-item-id="e149b31905491d85652ed138ba9eac009">Tax notice</li>
<li class="li" data-list-item-id="e28478acab31aadfe59871320411cc71d">Rent receipt</li>
<li class="li" data-list-item-id="e37fbe1aa10c96199e4d27dcab1793d94">Title deed</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Business registration number</td>
<td style="width: 50%;"><ul><li data-list-item-id="e5ed77a6f049b456c7736ebfb9844b273">None required</li></ul></td>
</tr>
</tbody></table></figure><h3 id="dk-mobile">Denmark: Mobile Numbers</h3>
<p><strong>Capabilities:</strong> Voice and SMS</p>
<p><strong>Denmark's mobile prefixes</strong>: +4525, +4592, +4541</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e6d67bcd86aaa99fc4cf6cb71192d4991">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address (must be within Denmark)</td>
<td style="width: 50%;"><ul><li data-list-item-id="e64d747ca75c2c299eb8620bc271c7f4a">None required</li></ul></td>
</tr>
</tbody></table></figure><h3 id="dk-tollfree">Denmark: Toll-free Numbers</h3>
<p><strong>Capabilities:</strong> Voice</p>
<p><strong>Denmark's toll-free prefix</strong>: +4580</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="ec5fa9f9734de108c11da28eb28b348d7">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address (must be within Denmark)</td>
<td style="width: 50%;"><ul><li data-list-item-id="e09ff9f6b488b01c16262b19c59c8c776">None required</li></ul></td>
</tr>
</tbody></table></figure><h3 id="dk-porting">Denmark: Porting Guidelines</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table class="country-table" style="margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<th><span title="">Portable numbers</span></th>
<td class="rich-text"><ul>
<li data-list-item-id="efb4308d1d97aad2b16fade10131187eb">Geographic (local) numbers</li>
<li data-list-item-id="e875102c6352381cbf492e6876d246b96">Toll-free numbers (+4580)</li>
</ul></td>
</tr>
<tr>
<th><span title="">Restrictions</span></th>
<td class="rich-text">Most international phone numbers have VOICE capability only, no SMS.</td>
</tr>
<tr>
<th><span title="">Required information</span></th>
<td class="rich-text"><ul>
<li data-list-item-id="edec630720ed8b93777e9422085d80424">
<a class="bf_ungated_init" href="https://www.twilio.com/content/dam/twilio-com/global/en/guidelines/Denmark_Geo_LOA.pdf" target="_blank" rel="noopener noreferrer">Letter of Authorization (LOA)</a> dated within the last 90 days. You can copy the <a href="https://www.twilio.com/docs/phone-numbers/regulatory/letter-authorization-loa-template" target="_blank" rel="noopener noreferrer">LoA template</a>.</li>
<li data-list-item-id="ec67d31efaa3cea96f978786a98ebe82c">Applicable regulatory compliance documentation (above)</li>
</ul></td>
</tr>
<tr>
<th><span title="">Timeframe</span></th>
<td class="rich-text">After you've submitted all required documentation and information, it can take up to six weeks, depending on the complexity of the port and time required by the current service provider.</td>
</tr>
<tr>
<th><span title="">Regulatory bodies</span></th>
<td class="rich-text">
<a href="https://ens.dk/en" target="_blank" rel="noopener noreferrer">Danish Energy Agency</a> (ENS)</td>
</tr>
<tr>
<th><span title="">How to submit</span></th>
<td class="rich-text">
<a href="https://support.zendesk.com/hc/articles/4408843597850-Contacting-Zendesk-Customer-Support" target="_blank" rel="noopener noreferrer">Contact the Zendesk support team</a> with the required documentation and information.</td>
</tr>
</tbody></table></figure>
</div></div>
</div>
<div class="card">
<div class="card-header" id="do-header"><h2 class="mb-0" id="do"><button class="btn btn-link collapsed" id="do-toggle" aria-controls="do-panel" aria-expanded="false" data-bs-target="#do-panel" data-bs-toggle="collapse">🇩🇴 Dominican Republic</button></h2></div>
<div class="collapse" id="do-panel" aria-labelledby="do"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 class="title topictitle3" id="do-local">Dominican Republic: Local Numbers</h3>
<p><strong>Capabilities:</strong> Voice</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e238233a1d9cc1493b9f98a031c79b804">Business registration document</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="ee8564171b58840885a0ab02159c2e39e">Business registration showing local address</li>
<li data-list-item-id="e616555b61797a79d6332b9d9a81e5904">Utility bill</li>
<li data-list-item-id="e966467244bea7449db78e1ac7f338430">Tax notice</li>
<li data-list-item-id="ee85bc9eb33a75c389bf5bf93dd1646ef">Rent receipt</li>
<li data-list-item-id="e1db027a5d4f09d3a91c27cc27a89c489">Title deed</li>
</ul>
</td>
</tr>
</tbody></table></figure><h3 id="do-porting">Dominican Republic: Porting Guidelines</h3>
<p>Porting not available.</p>
</div></div>
</div>
<div class="card">
<div class="card-header" id="ec-header"><h2 class="mb-0" id="ec"><button class="btn btn-link collapsed" id="ec-toggle" aria-controls="ec-panel" aria-expanded="false" data-bs-target="#ec-panel" data-bs-toggle="collapse">🇪🇨 Ecuador</button></h2></div>
<div class="collapse" id="ec-panel" aria-labelledby="ec"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 class="p" id="ec-local">Equador: Local Numbers</h3>
<p><strong>Capabilities:</strong> Voice</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="ec024e78e78b61f1c563d61f2a3e1076f">Excerpt from the commercial register</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Must be within the locality or region covered by the phone number's prefix</em>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e635398a46cabced5bb477291c9bd232c">Excerpt from the commercial register showing local address</li>
<li data-list-item-id="edfcde3b40f4ce5e27b54f840632eac29">Utility bill</li>
<li data-list-item-id="e19e6c674493d8e75458d633229f72218">Tax notice</li>
<li data-list-item-id="e2aae00631be0c2c4682372ff6e3bfe40">Rent receipt</li>
<li data-list-item-id="ee2d1f61af7efaafabfd523c3a190522f">Title deed</li>
</ul>
</td>
</tr>
</tbody></table></figure><h3 id="ec-porting">Equador: Porting Guidelines</h3>
<p>Porting not available.</p>
</div></div>
</div>
<div class="card">
<div class="card-header" id="eg-header"><h2 class="mb-0" id="eg"><button class="btn btn-link collapsed" id="eg-toggle" aria-controls="eg-panel" aria-expanded="false" data-bs-target="#eg-panel" data-bs-toggle="collapse">🇪🇬 Egypt</button></h2></div>
<div class="collapse" id="eg-panel" aria-labelledby="eg"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 id="eg-tollfree">Egypt: Toll-free Numbers</h3>
<p><strong>Capabilities:</strong> Voice</p>
<p><strong>Egypt's toll-free prefix</strong>: +20800</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e255720e3241ae57afb99b93313ae77f5">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address (must be within Egypt)</td>
<td style="width: 50%;"><ul><li data-list-item-id="ea701d24122f3c35dae229c30fd900459">None required</li></ul></td>
</tr>
</tbody></table></figure><h3 id="eg-porting">Egypt: Porting Guidelines</h3>
<p>Porting not available.</p>
</div></div>
</div>
<div class="card">
<div class="card-header" id="sv-header"><h2 class="mb-0" id="sv"><button class="btn btn-link collapsed" id="sv-toggle" aria-controls="sv-panel" aria-expanded="false" data-bs-target="#sv-panel" data-bs-toggle="collapse">🇸🇻 El Salvador</button></h2></div>
<div class="collapse" id="sv-panel" aria-labelledby="sv"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 id="sv-local">El Salvador: Local Numbers</h3>
<p><strong>Capabilities:</strong> Voice</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="efa6c52b1b1095b2ed786902fff93f9af">Business registration document</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable</em>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul class="ul" id="topic_yfg_lrc_qhb__ul_vgf_hsc_qhb">
<li class="li" data-list-item-id="e69f52b1b20adcdcb16792ec64f9a1cde">Business registration document showing a local address</li>
<li class="li" data-list-item-id="eced31003e532f2dfe236d34d39f53f3b">Utility bill</li>
<li class="li" data-list-item-id="e5441d2743cfd1faa03a297f47d79c051">Tax notice</li>
<li class="li" data-list-item-id="e12c89c9be85acc51d89e154a6518f746">Rent receipt</li>
<li class="li" data-list-item-id="e60a54a70e8b7747810c30fce266a02c1">Title deed</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Name of an authorized representative</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul class="ul" id="topic_yfg_lrc_qhb__ul_tqf_bdn_phb">
<li class="li" data-list-item-id="e6e5e038954121e6ef025f0139906237d">Government-issued ID</li>
<li class="li" data-list-item-id="ea4a26e6860e406ec67f2597378c521c6">Passport</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Authorization of authorised representative</td>
<td style="width: 50%;"><ul><li data-list-item-id="eb199e0ceca506529ab30ba261dfb117a">Business registration document showing the name of the authorized representative</li></ul></td>
</tr>
</tbody></table></figure><h3 id="sv-porting">El Salvador: Porting Guidelines</h3>
<p>Porting not available.</p>
</div></div>
</div>
<div class="card">
<div class="card-header" id="ee-header"><h2 class="mb-0" id="ee"><button class="btn btn-link collapsed" id="ee-toggle" aria-controls="ee-panel" aria-expanded="false" data-bs-target="#ee-panel" data-bs-toggle="collapse">🇪🇪 Estonia</button></h2></div>
<div class="collapse" id="ee-panel" aria-labelledby="ee"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 id="ee-national">Estonia: National Numbers</h3>
<p><strong>Capabilities:</strong> Voice</p>
<p><strong>Estonia's national prefix</strong>: +372</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="ea4fe1fde87e4967376c950764e2227a6">Extract from the commercial register</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Can be anywhere in the world</em>
</td>
<td style="width: 50%;"><ul><li data-list-item-id="eb376ca61883942b94c09f3d2d9464a13">None required</li></ul></td>
</tr>
</tbody></table></figure><h3 class="p" id="ee-mobile">Estonia: Mobile Numbers</h3>
<p><strong>Capabilities:</strong> SMS</p>
<p><strong>Estonia's mobile prefixes</strong>: +372 81, +372 82, +372 83, +372 84, +372 85, +372 86, +372 87</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e85fa032fcb6e21fa57066597cf6493db">Extract from the commercial register</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Can be anywhere in the world</em>
</td>
<td style="width: 50%;"><ul><li data-list-item-id="ee3f4295713fe0ffe8844f69b620541e9">None required</li></ul></td>
</tr>
</tbody></table></figure><h3 id="ee-porting">Estonia: Porting Guidelines</h3>
<p>Porting not available.</p>
</div></div>
</div>
<div class="card">
<div class="card-header" id="fi-header"><h2 class="mb-0" id="fi"><button class="btn btn-link collapsed" id="fi-toggle" aria-controls="fi-panel" aria-expanded="false" data-bs-target="#fi-panel" data-bs-toggle="collapse">🇫🇮 Finland</button></h2></div>
<div class="collapse" id="fi-panel" aria-labelledby="fi"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 class="title topictitle3" id="fi-local">Finland: Local Numbers</h3>
<p><strong>Capabilities:</strong> Voice</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e8a155f0a4be3811ea3b831aacf9c7d74">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Must be within the locality or region covered by the phone number's prefix</em>
</td>
<td style="width: 50%;"><ul><li data-list-item-id="e8bee10fbfa934ea3e4600d69f6f3e4d9">None required</li></ul></td>
</tr>
</tbody></table></figure><h3 class="title topictitle3" id="fi-mobile">Finland: Mobile Numbers</h3>
<p><strong>Capabilities:</strong> Voice + SMS</p>
<p><strong>Finland's mobile prefix</strong>: +358 75</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e96095d60492ee16afa759e8f2972b30c">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address</td>
<td style="width: 50%;"><ul><li data-list-item-id="e68ccf1e99fb7e5d184d6957a633eb9de">None required</li></ul></td>
</tr>
</tbody></table></figure><h3 id="fi-tollfree">Finland: Toll-free Numbers</h3>
<p><strong>Capabilities:</strong> Voice</p>
<p><strong>Finland's toll-free prefix</strong>: +358 800</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="ec5375f612a0df4b5414d87b469137068">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address</td>
<td style="width: 50%;"><ul><li data-list-item-id="e45aaabd2d2b59c2939b32656961c1ac3">None required</li></ul></td>
</tr>
</tbody></table></figure><h3 id="fi-porting">Finland: Porting Guidelines</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td><strong>Portable numbers</strong></td>
<td><ul>
<li aria-level="1" data-list-item-id="e3de0b67bba8b5ad0321716065f71cd7d">Geographic (local) numbers</li>
<li aria-level="1" data-list-item-id="ea8237230dd5f0b1a51c593c7ac451a72">Toll-free numbers</li>
</ul></td>
</tr>
<tr>
<td><strong>Restrictions</strong></td>
<td>Most international phone numbers have VOICE capability only, SMS is not possible.</td>
</tr>
<tr>
<td><strong>Required information</strong></td>
<td><ul>
<li aria-level="1" data-list-item-id="e9c04eee0491369cdb090319e2fdbf2a2">Depending on the number type:</li>
<li aria-level="1" data-list-item-id="e7e4cbdba6fb71b168775b928368f0c73">
<a href="https://support.twilio.com/hc/en-us/article_attachments/1260803568790/Finland_LOA_Toll_Free.pdf" target="_blank" rel="noopener noreferrer">Letter of Authorization</a> (LOA) (toll-free) dated within the last 90 days</li>
<li aria-level="1" data-list-item-id="ede53a352b96485b2a4fef855faff98aa">
<a href="https://support.twilio.com/hc/en-us/article_attachments/1260803568810/Finland_LOA_Local.pdf" target="_blank" rel="noopener noreferrer">Letter of Authorization</a> (LOA) (local) dated within the last 90 days</li>
<li aria-level="1" data-list-item-id="e13abd68ba72fce2c91738d09e5dd8376">
<a href="https://support.twilio.com/hc/en-us/article_attachments/1260803552649/Finland_LOA_Mobile.pdf" target="_blank" rel="noopener noreferrer">Letter of authorization</a> (LOA) (mobile) dated within the last 90 days</li>
</ul></td>
</tr>
<tr>
<td><strong>Timeframe</strong></td>
<td>After you've submitted all required documentation and information, it can take up to six weeks, depending on the complexity of the port and time required by the current service provider.</td>
</tr>
<tr>
<td><strong>Regulatory bodies</strong></td>
<td>Finnish Communications Regulatory Authority (<a href="https://www.traficom.fi/fi" target="_blank" rel="noopener noreferrer">TRAFICOM</a>)</td>
</tr>
<tr>
<td><strong>How to submit</strong></td>
<td>
<a href="https://support.zendesk.com/hc/articles/4408843597850-Contacting-Zendesk-Customer-Support" target="_blank" rel="noopener noreferrer">Contact the Zendesk support team</a> with the required documentation and information.</td>
</tr>
</tbody></table></figure>
</div></div>
</div>
<div class="card">
<div class="card-header" id="fr-header"><h2 class="mb-0" id="fr"><button class="btn btn-link collapsed" id="fr-toggle" aria-controls="fr-panel" aria-expanded="false" data-bs-target="#fr-panel" data-bs-toggle="collapse">🇫🇷 France</button></h2></div>
<div class="collapse" id="fr-panel" aria-labelledby="fr"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 id="fr-doc">Guidelines on number types and their use cases</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td>
<p><strong>Number Type: </strong><br>Local</p>
<p><strong>Capability:</strong><br>Voice only</p>
<p><strong>Prefix Range:</strong><br>+331 to +335</p>
<p><strong>Regulatory Requirements:</strong><br>Local</p>
</td>
<td>
<p><strong>Permitted Use Cases:</strong><br> </p>
<ul>
<li data-list-item-id="e3a5b1d305de0217fa63a1366bfd4c97b">You can use this number for making manual outbound calls</li>
<li data-list-item-id="ec9c95753ac6856c203cc6e8d2f0921aa">Any use case not listed in the Forbidden Use Cases</li>
</ul>
<p><strong>Forbidden Use Cases:</strong><br> </p>
<ul>
<li data-list-item-id="ed3df1075d820cf4dab6f56e9808e2e29">Calling Emergency Services</li>
<li data-list-item-id="e008164db33718a1fbf8aa8133b736518">Automated Outbound Calling (Auto-Dialing)</li>
<li data-list-item-id="e16dda5e17808bbb8dd2e381522804a68">Sales and Telemarketing Calls (i.e., companies trying to sell items/services without end-user consent. For this use case, use the new “Polyvalent Numbers” number range.)</li>
</ul>
<p><strong>Note:</strong><br> </p>
<ul><li data-list-item-id="e7d46a33e863486fbf0acaf51c22a9be8">The permitted and forbidden use cases for Local and National are the same. Therefore, use Local or National numbers based on your prefix preference.</li></ul>
</td>
</tr>
<tr>
<td>
<p><strong>Number Type:</strong> National</p>
<p><strong>Capability:</strong><br>Voice only</p>
<p><strong>Prefix:</strong><br>+339</p>
<p><strong>Regulatory Requirements:</strong><br>National</p>
</td>
<td>
<p><strong>Permitted Use Cases:</strong><br> </p>
<ul>
<li data-list-item-id="eb3883f9c72f4ae796172800192c5794b">You can use this number for making manual outbound calls</li>
<li data-list-item-id="e97d8193208d96b4d7612ac0efc8d857e">Any use case not listed in the Forbidden Use Cases</li>
</ul>
<p><strong>Forbidden Use Cases:</strong><br> </p>
<ul>
<li data-list-item-id="e51eeb3e6d97c55564d9f0592653de96b">Calling Emergency Services</li>
<li data-list-item-id="ecf41ff99a7468b34e246cdb9ed952567">Automated Outbound Calling (Auto-Dialing)</li>
<li data-list-item-id="e9a9b6e150da560d777a484899ade22b8">Sales and Telemarketing Calls (i.e., companies trying to sell items/services without end-user consent. For this use case, use the new “Polyvalent Numbers” number range.)</li>
</ul>
<p><strong>Note:</strong><br> </p>
<ul><li data-list-item-id="e376e4cc0af1bee26370a88ec97e95fbb">The permitted and forbidden use cases for Local and National are the same. Therefore, use Local or National numbers based on your prefix preference.</li></ul>
</td>
</tr>
<tr>
<td>
<p><strong>Number Type:</strong><br>Mobile</p>
<p><strong>Capability:</strong><br>Voice and SMS</p>
<p><strong>Prefix Range:</strong><br>+336, +3373 to +3378</p>
<p><strong>Regulatory Requirements:</strong><br>Mobile</p>
</td>
<td>
<p><strong>Permitted Use Cases:</strong><br> </p>
<ul>
<li data-list-item-id="e6647b5fa4ca1f37ae359a72354e85149">You can use this number for making manual outbound calls</li>
<li data-list-item-id="edfd4b82c3bd2b8f8f4699637c8e1e73e">P2P Messaging: Interpersonal messages sent in a messaging conversation (e.g., support agent messaging a customer about their ticket).</li>
</ul>
<p><strong>Forbidden Use Cases:</strong><br> </p>
<ul>
<li data-list-item-id="ec8b71c0f422afa78ef690110a96578b0">A2P Messaging: Automated messages from companies (e.g., delivery notifications, one-time passwords, booking confirmations). For this use case, use the new “Technical Platform Numbers” number range.</li>
<li data-list-item-id="e96ae46b13b1b74e54b6cc3b4baccdd38">Automated Outbound Calling (Auto-Dialing)</li>
</ul>
<p><strong>Note:</strong><br> </p>
<ul>
<li data-list-item-id="e531275dcf4d606f0e111080b737b127e">Mobile numbers are only for interpersonal messaging (P2P) (e.g., support agent messaging a customer about their ticket).</li>
<li data-list-item-id="eed6804e7760662ddbd9c211e30eb29d4">If you need to send automated messages (A2P), you will need to select Technical Platform Numbers.</li>
</ul>
</td>
</tr>
<tr>
<td>
<p><strong>Number Type:</strong><br>Polyvalent Numbers</p>
<p><strong>Capability:</strong><br>Voice only</p>
<p><strong>Prefix:</strong><br>+33948353</p>
<p><strong>Regulatory Requirements:</strong><br>National</p>
</td>
<td>
<p><strong>Permitted Use Cases:</strong></p>
<ul>
<li data-list-item-id="e6953f8fb210b654501bc3d849bb5f729">Sales and Telemarketing Calls (i.e., calls made by companies attempting to sell items/services without end-user consent)</li>
<li data-list-item-id="ec472953018490076dc410cb2b8ad2c3a">Automated Outbound Calling (Auto-Dialing)</li>
</ul>
<p><strong>Forbidden Use Case:</strong></p>
<ul><li data-list-item-id="e7f0380e2181d29d6199e85cad00c7ade">One-way calling is not permitted; the end user must be able to return the call.</li></ul>
<p><strong>Note:</strong></p>
<ul><li data-list-item-id="ed1284287150f7be88b1a5a092a424e95">This number range is specifically designated for sales and telemarketing use cases. It is intended for companies that attempt to sell items/services without end-user consent.<br>You can use this number type to call other businesses or individuals; however, the answer rate may be affected due to the nature of this number range (Sales and Telemarketing Calls).</li></ul>
</td>
</tr>
<tr>
<td>
<p><strong>Number Type:</strong> Technical Platform Numbers</p>
<p><strong>Capability:</strong><br>Voice and SMS</p>
<p><strong>Prefix:</strong><br>+3393903</p>
<p><strong>Regulatory Requirements:</strong><br>National</p>
</td>
<td>
<p><strong>Permitted Use Cases:</strong><br> </p>
<ul>
<li data-list-item-id="ec852b89ff36dd9c8a5202fc8604cc02b">A2P Messaging: Automated messages from companies (e.g., delivery notifications, one-time passwords, booking confirmations).</li>
<li data-list-item-id="e760385977093f571ecd41f8b208c8631">Automated Outbound Calling (Auto-Dialing)</li>
<li data-list-item-id="e4d3023cd986711987e397718c2dca47c">Conversational Messaging (using the Time2Chat solution provider): Automated messages generated by bots and/or messages using templates.</li>
</ul>
<p><strong>Forbidden Use Cases:</strong><br> </p>
<ul><li data-list-item-id="ee37338ec196fc039ae683257539670d6">Sales and Telemarketing Calls: Companies trying to sell items/services without end-user consent. For this use case, use the new “Polyvalent Numbers” number range.</li></ul>
<p><strong>Note:</strong></p>
<ul><li data-list-item-id="ed150b310497b2d9238af0fda315a5f8e">Technical Platform Numbers can accommodate both A2P and P2P messaging.</li></ul>
</td>
</tr>
<tr>
<td>
<p><strong>Number Type:</strong><br>Toll-free</p>
<p><strong>Capability:</strong><br>Voice only</p>
<p><strong>Prefix Range:</strong><br>+33800 to +33805</p>
<p><strong>Regulatory Requirements:</strong><br>Toll-free</p>
</td>
<td>
<p><strong>Permitted Use Case</strong></p>
<ul><li data-list-item-id="e2028975c52e10a501239564a6a53f20f">You can use this number to receive inbound calls</li></ul>
<p><strong>Forbidden Use Case</strong></p>
<ul><li data-list-item-id="ef22141eda41b764f9e6364bb8e435402">Directory Services: Use of directory services is prohibited. Directory services are websites or applications that allow users to find phone numbers and addresses for individuals or businesses.</li></ul>
<p><strong>Note:</strong></p>
<ul><li data-list-item-id="e6d9a9663f1e595b061324d16672e0f21">This is the recommended number if you want to provide end-users with a toll-free option to call at no charge.</li></ul>
</td>
</tr>
</tbody></table></figure><h3 id="fr-local">France: Local Numbers</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="height: 173px; width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e2db88f4d8f6208a75af62666f2085696">Excerpt from the commercial register (Extrait K-bis) showing name of Authorized Representative</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Must be within France; a PO Box is not acceptable where a local address is required.</em>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul class="ul" id="topic_lqk_p4c_qhb__ul_kqf_bdn_phb">
<li class="li" data-list-item-id="e936311dbcea6005786da8c6cb109e183">Excerpt from the commercial register showing local address</li>
<li class="li" data-list-item-id="e26327c5dd0c9e50cf948c03a79bf9f37">Utility bill</li>
<li class="li" data-list-item-id="e0f2f0192ea370d194e065c80c4d115bc">Tax notice</li>
<li class="li" data-list-item-id="e73201cce595b4f94658b8cb498c46676">Rent receipt</li>
<li class="li" data-list-item-id="e81f71b47a32aefd9bd741e82bcadbc9d">Title deed</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">
<p>Business registration number</p>
<p><em>The “Immatriculation au RCS numéro” (ex: 000 000 000) appearing on the excerpt from the commercial register (Extrait Kbis) OR the Siren/Siret number accessible through the SIRENE directory.</em></p>
</td>
<td style="width: 50%;"><ul><li data-list-item-id="e3628e3bb1941e7b110847ceba6104371">Excerpt from the commercial register (Extrait K-bis)</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business Website</td>
<td style="width: 50%;"><ul><li data-list-item-id="ee4b927ac1f8c50915b26eab372fd4c14">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Name of authorized representative</td>
<td style="width: 50%;"><ul><li data-list-item-id="e39af26defd7ee04b27783fff3059f013">The name must be shown on the K-bis document</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Authorized Representative Contact Email</td>
<td style="width: 50%;"><ul><li data-list-item-id="e9108bb1a46d9d314ada48fa5faf6b48b">None required</li></ul></td>
</tr>
</tbody></table></figure><h3 id="fr-national">France: National Numbers</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="height: 173px; width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e944d408eefc95e0687aefb307478e0de">Excerpt from the commercial register (Extrait K-bis) showing name of Authorized Representative</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Must be within France; a PO Box is not acceptable where a local address is required.</em>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul class="ul" id="topic_lqk_p4c_qhb__ul_kqf_bdn_phb">
<li class="li" data-list-item-id="e657dbc918290dc317e5bd5a62e4cfedd">Excerpt from the commercial register showing local address</li>
<li class="li" data-list-item-id="eb05c0183aae1aae1055c81dcdd9b744f">Utility bill</li>
<li class="li" data-list-item-id="e83f90ae59fdda0baed003e05ad178001">Tax notice</li>
<li class="li" data-list-item-id="ee2bc0d22bebf5aeb43686d415b90225b">Rent receipt</li>
<li class="li" data-list-item-id="eb197fbabf1b5d59d05285d555f928867">Title deed</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">
<p>Business registration number</p>
<p><em>The “Immatriculation au RCS numéro” (ex: 000 000 000) appearing on the excerpt from the commercial register (Extrait Kbis) OR the Siren/Siret number accessible through the SIRENE directory.</em></p>
</td>
<td style="width: 50%;"><ul><li data-list-item-id="e830f10269fb2bdd37d3f193c1a699bdb">Excerpt from the commercial register (Extrait K-bis)</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business Website</td>
<td style="width: 50%;"><ul><li data-list-item-id="ef63c28bab6f36d3cb93bc577925562fb">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Name of authorized representative</td>
<td style="width: 50%;"><ul><li data-list-item-id="ea28d9ce725d46b068c9aae04de4f1345">The name must be shown on the K-bis document</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Authorized Representative Contact Email</td>
<td style="width: 50%;"><ul><li data-list-item-id="ed5f8f3e0a3c55b0daf8d5d29acfb14c8">None required</li></ul></td>
</tr>
</tbody></table></figure><h3 id="fr-mobile">France: Mobile Numbers</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="height: 173px; width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="eabb9d4d604b975e4c7bfcbd62ffd9460">Excerpt from the commercial register (Extrait K-bis) showing name of Authorized Representative</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Must be within France; a PO Box is not acceptable where a local address is required.</em>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul class="ul" id="topic_lqk_p4c_qhb__ul_kqf_bdn_phb">
<li class="li" data-list-item-id="e77266d90dbd77c76ae7e1ef1608cceab">Excerpt from the commercial register showing local address</li>
<li class="li" data-list-item-id="e2527fd78ebb3c8eae808f1c8d9ec7387">Utility bill</li>
<li class="li" data-list-item-id="e296bcb6402b63317d492cdd08793d213">Tax notice</li>
<li class="li" data-list-item-id="e278bae5c357cc5cc24467ede9b21f13e">Rent receipt</li>
<li class="li" data-list-item-id="ecf907ed8c83bd2c4a8345fd03c1516e9">Title deed</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">
<p>Business registration number</p>
<p><em>The “Immatriculation au RCS numéro” (ex: 000 000 000) appearing on the excerpt from the commercial register (Extrait Kbis) OR the Siren/Siret number accessible through the SIRENE directory.</em></p>
</td>
<td style="width: 50%;"><ul><li data-list-item-id="e851ec74842db3401e1f15a82273b3c85">Excerpt from the commercial register (Extrait K-bis)</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business Website</td>
<td style="width: 50%;"><ul><li data-list-item-id="ec02dbe20f96d1b5f7f2415962f63b672">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Name of authorized representative</td>
<td style="width: 50%;"><ul><li data-list-item-id="e608ea7a3530e7303cca1f9fecdb64424">The name must be shown on the K-bis document</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Authorized Representative Contact Email</td>
<td style="width: 50%;"><ul><li data-list-item-id="ebd9ade5ecbcd857354e2ed2929145e76">None required</li></ul></td>
</tr>
</tbody></table></figure><h3 id="fr-tollfree">France: Toll-free Numbers</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="height: 173px; width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e13050939e6d17bb1ef044b8c00df45a5">Excerpt from the commercial register (Extrait K-bis) showing name of Authorized Representative</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">
<p>European Economic Area Address</p>
<p>Must be in European Economic Area</p>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul class="ul" id="topic_lqk_p4c_qhb__ul_kqf_bdn_phb">
<li class="li" data-list-item-id="ef5d4a5250d19cd2151e4e45a05942c00">Excerpt from the commercial register showing European Economic Area Address</li>
<li class="li" data-list-item-id="ec77c90402fdfb55f17ce783095a6ff3c">Utility bill</li>
<li class="li" data-list-item-id="e1378697b8e3b07b71f7fe9333770d023">Tax notice</li>
<li class="li" data-list-item-id="e128b2b9a127201cc722a9176e6ddf8eb">Rent receipt</li>
<li class="li" data-list-item-id="ea84715b903ca647c5b52a32effe088ed">Title deed</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">
<p>Business registration number</p>
<p><em>The official registration number appearing on the commercial register excerpt. If registered in France, provide the “Immatriculation au RCS numéro” (ex: 000 000 000) appearing on the excerpt from the commercial register (Extrait Kbis) OR the Siren/Siret number accessible through the SIRENE directory.</em></p>
</td>
<td style="width: 50%;"><ul><li data-list-item-id="eeca7d8d39ab418b1d0e31e098e19593e">Excerpt from the commercial register (Extrait K-bis)</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business Website</td>
<td style="width: 50%;"><ul><li data-list-item-id="ee322f41baab44f1090e4286a81143b6f">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Name of authorized representative</td>
<td style="width: 50%;"><ul><li data-list-item-id="ed91af7c2f758384a69ed0322a9cf4a3c">The name must be shown on the K-bis document</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Authorized Representative Contact Email</td>
<td style="width: 50%;"><ul><li data-list-item-id="e68cccc44192162bbf84e9bab68b4c6b0">None required</li></ul></td>
</tr>
</tbody></table></figure><h3 id="fr-porting">France: Porting Guidelines</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table class="country-table" style="margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<th><span title="">Portable numbers</span></th>
<td class="rich-text"><ul>
<li data-list-item-id="e8546425a805df73ab3a8593645492ef9">Geographic (local) numbers (+33 1 to +33 5)</li>
<li data-list-item-id="e156ddec0180a689c3bd028979099ffb0">Non-geographic (national) numbers (+33 9)</li>
</ul></td>
</tr>
<tr>
<th><span title="">Restrictions</span></th>
<td class="rich-text">Most international phone numbers have VOICE capability only. </td>
</tr>
<tr>
<th><span title="">Required information</span></th>
<td class="rich-text"><ul>
<li data-list-item-id="e44f4341c366d724da5f4b4fe4625543f">The following set of information:<ul>
<li data-list-item-id="eb479a2d18184e1d893112fa8558b4d97">Company Name or End User Name if individual</li>
<li data-list-item-id="ed4eb7a4d9338cdaf03ba1a89c5d25df0">Postal address </li>
<li data-list-item-id="ec982c8fde54ef26c4f30ba9ff3e2730b">Post code </li>
<li data-list-item-id="e83ff6c58bb4175b67577315628de2ad5">City </li>
<li data-list-item-id="eaaa8a00786bc99eef6deacae1af026ee">Country </li>
<li data-list-item-id="e92f1cc99afa99f1e5e7273b7bfec75c7">SIRET code</li>
<li data-list-item-id="e754c4a509c3a44babf332fe61cd2ce24">NAF code</li>
<li data-list-item-id="e41eb7e4191216378ffb2c6d976048ecc">Valid RIO code (Code RIO valide)</li>
<li data-list-item-id="e2c7ef27d871e9d7720d9f674af16aa02">Current carrier name</li>
</ul>
</li>
<li data-list-item-id="ef2f492fa6a790f58bff7d392c743b8bc">Applicable regulatory compliance documentation (above)</li>
<li data-list-item-id="e913823b78fed075513f32dd9cee0113e">Additionally for Non-geographic "Numéro Cristal" +33 969 numbers:<ul><li data-list-item-id="e2bbfff8fe0502df0fb0bfb218c92f522"><a class="bf_ungated_init" href="https://twilio.zendesk.com/hc/article_attachments/360088209934/Cristal_France_LOA.pdf" target="_blank" rel="noopener noreferrer">LOA</a></li></ul>
</li>
</ul></td>
</tr>
<tr>
<th><span title="">Timeframe</span></th>
<td class="rich-text">After you've submitted all required documentation and information, it can take up to six weeks, depending on the complexity of the port and time required by the current service provider.</td>
</tr>
<tr>
<th><span title="">Regulatory bodies</span></th>
<td class="rich-text">Autorité de Régulation des Communications Électroniques et des Postes (ARCEP)</td>
</tr>
<tr>
<th><span title="">How to submit</span></th>
<td class="rich-text">
<a href="https://support.zendesk.com/hc/articles/4408843597850-Contacting-Zendesk-Customer-Support" target="_blank" rel="noopener noreferrer">Contact the Zendesk support team</a> with the required documentation and information.</td>
</tr>
</tbody></table></figure>
</div></div>
</div>
<div class="card">
<div class="card-header" id="de-header"><h2 class="mb-0" id="de"><button class="btn btn-link collapsed" id="de-toggle" aria-controls="de-panel" aria-expanded="false" data-bs-target="#de-panel" data-bs-toggle="collapse">🇩🇪 Germany</button></h2></div>
<div class="collapse" id="de-panel" aria-labelledby="de"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 id="de-local">Germany: Local Numbers</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="height: 218px; width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e33e13f778279a4781e3725c3b5fcf2a6">Excerpt from the commercial register (Handelsregisterauszug)</li>
<li data-list-item-id="ed9be2ab3f8bbf9801567b1c0303aa023">Trade license (‘Gewerbeanmeldung’, ‘GewerbeUmmeldung’, or ‘Empfangsbescheinigung für Gewerbeanmeldung’)</li>
<li data-list-item-id="eb8d6b6f6e91673ce3023a5b0f2f9851d">Tax ID Number Notification Letter (‘Bestätigung Freier Beruf Finanzamt’)</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">
<p>Address</p>
<p><em>Must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required. Must match the address appearing on the official registration document.</em></p>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="eb163d209841d1085098cb5f97d2d7e65">Excerpt from the commercial register (Handelsregisterauszug)</li>
<li data-list-item-id="ec2394dfd99b5f588cad143866d75e934">Trade license (‘Gewerbeanmeldung’, ‘GewerbeUmmeldung’, or ‘Empfangsbescheinigung für Gewerbeanmeldung’)</li>
<li data-list-item-id="ed7cc0cb9dda9225437d8ffeb30ac7e28">Tax ID Number Notification Letter (‘Bestätigung Freier Beruf Finanzamt’)</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">
<p>Business Registration Number</p>
<p><em>Provide the registration number (Nummer der Firma; ex: HRB 000000) appearing on the excerpt from the commercial register (Handelsregisterauszug), if available. Otherwise, provide a VAT ID or tax number (Steuernummer).</em></p>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="eb7f5a3e3e5f29ea0165d1cb49701beed">Excerpt from the commercial register (Handelsregisterauszug) showing Business Registration Number</li>
<li data-list-item-id="e2d3488c5df9d1cb43ce8ac3f0134940c">Tax ID Number Notification Letter (‘Bestätigung Freier Beruf Finanzamt’)</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Authorized Representative’s Name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e62bce8266a985a2722cf24ae75aeb292">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Authorized Representative’s Email</td>
<td style="width: 50%;"><ul><li data-list-item-id="ef5cf5c85ae6681913ada4ef3c326fa0d">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">
<p>Website</p>
<p><em>The website or social media url for the business/entity, if available.</em></p>
</td>
<td style="width: 50%;"><ul><li data-list-item-id="e15e95aef4b2188b8b32453d5fe40dbda">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Comments (Optional)</td>
<td style="width: 50%;"><ul><li data-list-item-id="e91a8e51147ae700e60fbf3a4668dd58c">None required</li></ul></td>
</tr>
</tbody></table></figure><h3 id="de-national">Germany: National Numbers</h3>
<p><strong>Germany's national prefix</strong>: +49 32</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="height: 218px; width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e1d2c81421b4652260e82ba4e67f56e0d">Excerpt from the commercial register (Handelsregisterauszug)</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">
<p>Business Address</p>
<p><em>Must be within Germany.</em></p>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="ebcdc7ef7c69ea92c5f7756771f22b6ce">Excerpt from the commercial register (Handelsregisterauszug) showing German address</li>
<li data-list-item-id="efff51779d0ccf84ee3c876eec5d62a39">Trade license (Gewerbeanmeldung) showing German address</li>
</ul>
</td>
</tr>
</tbody></table></figure><h3 id="de-mobile">Germany: Mobile Numbers</h3>
<p><strong>Germany's mobile prefix</strong>: +49 157, +49 158</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="height: 218px; width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e235ba8cdf68c382f0bf9d70c742b52fa">Excerpt from the commercial register (Handelsregisterauszug)</li>
<li data-list-item-id="e6df58397e20646987f44a5a0b3ba6320">Trade license (‘Gewerbeanmeldung’, ‘GewerbeUmmeldung’, or ‘Empfangsbescheinigung für Gewerbeanmeldung’)</li>
<li data-list-item-id="ec4f2c5d6f477c7855b700fa883da77c4">Tax ID Number Notification Letter (‘Bestätigung Freier Beruf Finanzamt’)</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">
<p>Address</p>
<p><em>Must be within Germany; a PO Box is not acceptable. Must match the address appearing on the official registration document.</em></p>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e6f8149d13fdee9c0a4e06c332752358b">Excerpt from the commercial register (Handelsregisterauszug)</li>
<li data-list-item-id="e8922e0a71500caa030360848ad5981fb">Trade license (‘Gewerbeanmeldung’, ‘GewerbeUmmeldung’, or ‘Empfangsbescheinigung für Gewerbeanmeldung’)</li>
<li data-list-item-id="e728389a1434434ad1cd1658ecfba2906">Tax ID Number Notification Letter (‘Bestätigung Freier Beruf Finanzamt’)</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">
<p>Business Registration Number</p>
<p><em>Provide the registration number (Nummer der Firma; ex: HRB 000000) appearing on the excerpt from the commercial register (Handelsregisterauszug), if available. Otherwise, provide a VAT ID or tax number (Steuernummer).</em></p>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="efe297e838616343afa94ebc67fef8826">Excerpt from the commercial register (Handelsregisterauszug) showing Business Registration Number</li>
<li data-list-item-id="e472f91dccde80c60e28246e0c59a07dc">Tax ID Number Notification Letter (‘Bestätigung Freier Beruf Finanzamt’)</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Authorized Representative’s Name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e9aa40afe243b421a7c03da2b95519d8d">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Authorized Representative’s Email</td>
<td style="width: 50%;"><ul><li data-list-item-id="e0fc35de3a193cdb711fabe7862a03e4e">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">
<p>Website</p>
<p><em>The website or social media url for the business/entity, if available.</em></p>
</td>
<td style="width: 50%;"><ul><li data-list-item-id="e32a49baea1ab4c2fff12c6cea17608f1">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Comments (Optional)</td>
<td style="width: 50%;"><ul><li data-list-item-id="ec99f2b0da38b05137ba5d41a20890f60">None required</li></ul></td>
</tr>
</tbody></table></figure><h3 id="de-tollfree">Germany: Toll-free Numbers</h3>
<p><strong>Germany's toll-free prefix</strong>: +49 800</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="eb921569342b7462e98bac9e3eb90cc79">Excerpt from the commercial register (Handelsregisterauszug)</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Numbers allocated</td>
<td style="width: 50%;"><ul><li data-list-item-id="e304058ed8b3f6690d50258d4a97688b2">Copy of the Allocation Letter (Zuteilungsbescheid) showing name of the company displayed on the Allocation Letter</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">VAT Number</td>
<td style="width: 50%;"><ul><li data-list-item-id="e752eed9ecefec3cd7f079dbe761033ad">None required</li></ul></td>
</tr>
</tbody></table></figure><h3 class="p" id="de-voice">Germany: Voice Guidelines</h3>
<p><strong>Germany: Restrictions</strong></p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr><td style="width: 100%;"><strong>Restrictions</strong></td></tr>
<tr><td style="width: 100%;"><span style="background-color: transparent;">German mobile numbers are only available to German-registered GmbH and AG companies.</span></td></tr>
</tbody></table></figure><h3 id="de-porting">Germany: Porting Guidelines</h3>
<div class="note">
<span class="notetitle"><strong>Note</strong>:</span> Numbers prefixed with +49 1806 are non-portable.</div>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table class="country-table" style="margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<th><span title="">Portable numbers</span></th>
<td class="rich-text"><ul>
<ul>
<li>Geographic (local) numbers (+491 to +499)</li>
<li>Toll-free numbers (+49800)</li>
</ul>
</ul></td>
</tr>
<tr>
<th><span title="">Restrictions</span></th>
<td class="rich-text"><ul>
<li data-list-item-id="e8c7582ec93c0d7811ae5ca1f8e4b9a2c">Most international phone numbers have VOICE capability only, no SMS</li>
<li data-list-item-id="e8460fffdee8ee60e4518f846a9cabccb">German local numbers are often assigned in ranges. Ranges must be ported together. Partial range portability is not supported</li>
<li data-list-item-id="edc3bfb3b441a7e5a1c64a212120b2fdd">Often conditions of service contracts are limiting for porting opportunities. Check with your current provider if there are any timeframe restrictions on porting. Oftentimes the service contract does not allow immediate porting</li>
<li data-list-item-id="e0338895e6849ee5283810a5bcee585a3">Mobile number porting is not supported</li>
</ul></td>
</tr>
<tr>
<th><span title="">Required information</span></th>
<td class="rich-text"><ul>
<li>Letter of Authorization dated within the last 30 days:</li>
<ul>
<li>
<a class="bf_ungated_init" href="https://twilio-cms-prod.s3.amazonaws.com/documents/German_Geo_LOA.pdf" rel="noopener" target="_blank">Geographical (local) LOA</a>
</li>
<li>
<a class="bf_ungated_init" href="https://twilio.zendesk.com/hc/article_attachments/360089310074/German_Non_Geo_LOA.pdf" rel="noopener" target="_blank">Toll-free LOA</a>
</li>
</ul>
<li>Applicable regulatory compliance documentation (above)</li>
<li>
Copy of the most recent phone bill
(within the last 30 days)
</li>
<li>
For Toll-free numbers, you need to
provide a number allocation letter
from
<a href="https://www.bundesnetzagentur.de/DE/Fachthemen/Telekommunikation/Nummerierung/0800/start.html" rel="noopener noreferrer" target="_blank">the German Regulator</a>
“Zuteilungsbescheid” for each number
</li>
</ul></td>
</tr>
<tr>
<th><span title="">Timeframe</span></th>
<td class="rich-text">After you've submitted all required documentation and information, it can take up to six weeks, depending on the complexity of the port and the time required by the current service provider.</td>
</tr>
<tr>
<th><span title="">Regulatory bodies</span></th>
<td class="rich-text">
<a href="https://www.bundesnetzagentur.de" target="_blank" rel="noopener noreferrer">Bundesnetzagentur</a> (BNetzA)</td>
</tr>
<tr>
<th><span title="">Other details</span></th>
<td class="rich-text">You can also activate new German toll-free numbers allocated by the regulator. For activation, see <a href="https://www.twilio.com/docs/phone-numbers/regulatory/applying-and-activating-german-toll-free-numbers" target="_blank" rel="noopener noreferrer">Applying for and activating German toll-free numbers</a>.<br><br><strong>Note:</strong> Here you have a direct link to their <a href="https://www.bundesnetzagentur.de/DE/Fachthemen/Telekommunikation/Nummerierung/0800/start.html" target="_blank" rel="noopener noreferrer">Online application (0)800</a>
</td>
</tr>
<tr>
<th><span title="">How to submit</span></th>
<td class="rich-text">
<a href="https://support.zendesk.com/hc/articles/4408843597850-Contacting-Zendesk-Customer-Support" target="_blank" rel="noopener noreferrer">Contact the Zendesk support team</a> with the required documentation and information.</td>
</tr>
</tbody></table></figure>
</div></div>
</div>
<div class="card">
<div class="card-header" id="gr-header"><h2 class="mb-0" id="gr"><button class="btn btn-link collapsed" id="gr-toggle" aria-controls="gr-panel" aria-expanded="false" data-bs-target="#gr-panel" data-bs-toggle="collapse">🇬🇷 Greece</button></h2></div>
<div class="collapse" id="gr-panel" aria-labelledby="gr"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 class="p" id="gr-local">Greece: Local Numbers</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="height: 437px; width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">
<p>Business Name</p>
<p><em>Must match the name listed on the official commercial register document.</em></p>
</td>
<td style="width: 50%;"><ul><li data-list-item-id="ec6d6e5413106d542ddacf65931c10e98">Extract from the commercial register</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>A Greek operational address. Must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required. For businesses registered outside of Greece, this may differ from the address appearing on the official registry document.</em>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e95681ef0b23e93daa563b396b30d504b">Extract from the commercial register showing local address</li>
<li data-list-item-id="e8c212ec79e43aaebd8bf5f72fbeb18dd">Utility bill</li>
<li data-list-item-id="e8defb7c2559741c1db1508996b2fa27d">Tax notice</li>
<li data-list-item-id="e7f0a4219f95d967e3d21e5264d1e9ec2">Rent receipt</li>
<li data-list-item-id="ece37fe61b3d550c381a3126c7ce82ef6">Title deed</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">
<p>Business Registration Number</p>
<p><em>Must match the number listed on the official commercial register document.</em></p>
</td>
<td style="width: 50%;"><ul><li data-list-item-id="ee5902339bebf5356381e49179794ed2c">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business Website</td>
<td style="width: 50%;"><ul><li data-list-item-id="ea8169f004bed962f687b70b484ed3c3a">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Name of Authorized Representative</td>
<td style="width: 50%;"><ul><li data-list-item-id="e9b66c137e56c40eb0f7cddb5e264887d">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Email of Authorized Representative</td>
<td style="width: 50%;"><ul><li data-list-item-id="eca54d3732ba6efbb371555630e2eab99">None required</li></ul></td>
</tr>
</tbody></table></figure><h3 class="p" id="gr-tollfree">Greece: Toll-free Numbers</h3>
<p><strong>Greece's toll-free prefix: +30 800</strong></p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul class="ul" id="topic_lqk_p4c_qhb__ul_kqf_bdn_phb">
<li data-list-item-id="edab4ed1df742464b039b4a99cd11f4a6">Articles of Association</li>
<li data-list-item-id="e46834f92ea8681e8935680ea046ebfb0">Articles of Incorporation</li>
<li data-list-item-id="e81c15447edba8158ce3dd14a289f139c">Extract from the commercial register</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>May be anywhere in the world</em>
</td>
<td style="width: 50%;"><ul><li data-list-item-id="e5889f3108f2b76d7369967f19df99324">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Tax ID Number</td>
<td style="width: 50%;"><ul><li data-list-item-id="ec747d85e12562823b36787a25e4afa7c">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Contact Information (business email or mailing address)</td>
<td style="width: 50%;"><ul><li data-list-item-id="e79282f794f4019163756ecb129ddb894">None required</li></ul></td>
</tr>
</tbody></table></figure><h3 id="gr-sms">Greece: SMS Guidelines</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody><tr><td style="width: 100%;">Starting September 18, 2024, all messages from international phone numbers to Greece will be blocked to prevent fraud.</td></tr></tbody></table></figure>
</div></div>
</div>
<div class="card">
<div class="card-header" id="gd-header"><h2 class="mb-0" id="gd"><button class="btn btn-link collapsed" id="gd-toggle" aria-controls="gd-panel" aria-expanded="false" data-bs-target="#gd-panel" data-bs-toggle="collapse">🇬🇩 Grenada</button></h2></div>
<div class="collapse" id="gd-panel" aria-labelledby="gd"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 class="p" id="gd-local">Grenada: Local</h3>
<p><strong>Capabilities:</strong> Voice</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e7715e8b5436a3d62b090c2653843501c">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Must be within the locality or region covered by the phone number's prefix</em>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul class="ul" id="topic_lqk_p4c_qhb__ul_kqf_bdn_phb">
<li data-list-item-id="e364fed71d156ee222a2d688400b36f63">Excerpt from the commercial register showing local address</li>
<li data-list-item-id="e8170b2dbd3ec31058d98eab08121df3e">Utility bill</li>
<li data-list-item-id="e14d30cc53e3a9b29b1b5ef9c7efe09a4">Tax notice</li>
<li data-list-item-id="e11687e327a7cf254ef18c4a5c068a283">Rent receipt</li>
<li data-list-item-id="ea599d4da444a1d15f5a761351f91e1a2">Title deed</li>
</ul>
</td>
</tr>
</tbody></table></figure><h3 id="gd-porting">Grenada: Porting Guidelines</h3>
<p>Porting not available.</p>
</div></div>
</div>
<div class="card">
<div class="card-header" id="hk-header"><h2 class="mb-0" id="hk"><button class="btn btn-link collapsed" id="hk-toggle" aria-controls="hk-panel" aria-expanded="false" data-bs-target="#hk-panel" data-bs-toggle="collapse">🇭🇰 Hong Kong</button></h2></div>
<div class="collapse" id="hk-panel" aria-labelledby="hk"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 id="hk-national">Hong Kong: National Numbers</h3>
<p><strong>Hong Kong's national prefix</strong>: +85230, +85258</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e6a0e58b5cd9bece09f079ce76b9ccb1f">Business registration certificate</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address (must show name to demonstrate addressee is business)</td>
<td style="width: 50%;">
<p>One of the following:</p>
<div class="p"><ul>
<li data-list-item-id="ee136d9ec5525439beaf3abad780f8239">Correspondence with government departments (no more than three months old), such as the Business Registration certificate</li>
<li data-list-item-id="ea3d4e3b1878e959c11c6733ee7974a5c">Correspondence with banks or financial institutions (no more than three months old), such as a bank statement, or credit card account statement</li>
<li data-list-item-id="e8eb4172acd14dac85fe2ab92200094de">Correspondence with public utilities (no more than three months old), such as an electricity bill, a water bill, or a gas bill</li>
<li data-list-item-id="e0f3800462586e1bea3365036c156172f">Correspondence with operators of public telecommunications services, such as a mobile telecommunications service bill, a fixed telephone service bill, an internet access service bill, or a Pay TV service bill</li>
</ul></div>
</td>
</tr>
<tr>
<td style="width: 50%;">Business registration number</td>
<td style="width: 50%;"><ul><li data-list-item-id="e63cf1b31838281b7f0a13b005930579c">Business registration document</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Name of authorized representative</td>
<td style="width: 50%;"><ul><li data-list-item-id="ee14b5f2b64ad09619cc05f5e8f8df11e">Passport or Government ID</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business Website</td>
<td style="width: 50%;"><ul><li data-list-item-id="ee482e64376024e869fe883daddae7f92">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Email of authorized representative</td>
<td style="width: 50%;"><ul><li data-list-item-id="e904f7fcc6f534dcf62615c639c3f5780">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Phone Number of authorized representative</td>
<td style="width: 50%;"><ul><li data-list-item-id="e12578c6b6620b5394a569cad580a3281">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Title of Authorized Representative</td>
<td style="width: 50%;"><ul><li data-list-item-id="e59ad1c056d96f44af7593b9066a5e488">None required</li></ul></td>
</tr>
</tbody></table></figure><h3 id="hk-mobile">Hong Kong: Mobile Numbers</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="vertical-align: top; width: 50%;">Business Name</td>
<td style="vertical-align: top; width: 50%;"><ul><li data-list-item-id="ee757ff3e642ff5ff227521ed526a208d">Business Registration Certificate</li></ul></td>
</tr>
<tr>
<td style="vertical-align: top; width: 50%;">Business Address<br><br><em>May be anywhere in the world. Supporting documents must be issued in the last 3 months.</em>
</td>
<td style="vertical-align: top; width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e6db4064d6e95bf16e28659e1a90aa4f1">Correspondence with government departments, such as the Business Registration certificate</li>
<li data-list-item-id="e4d161f8d00ca89afad6009ce4c58f47e">Correspondence with banks or financial institutions, such as a bank statement, or credit card account statement</li>
<li data-list-item-id="e1cb0157453b962221ee022c3b99f288d">Correspondence with public utilities, such as an electricity bill, a water bill, or a gas bill</li>
<li data-list-item-id="ede17446e7aa10a9bf53ccf34e7b125fd">Correspondence with operators of public telecommunications services, such as a mobile telecommunications service bill, a fixed telephone service bill, an internet access service bill, or a Pay TV service bill</li>
</ul>
</td>
</tr>
<tr>
<td style="vertical-align: top; width: 50%;">Business Registration Number<br><br><em>The number appearing on the official registration document</em>
</td>
<td style="vertical-align: top; width: 50%;"><ul><li data-list-item-id="e1d7c20e55740f45ad688a21533b9aae3">Business Registration Certificate</li></ul></td>
</tr>
<tr>
<td style="vertical-align: top; width: 50%;">Business Website<br><br><em>Public facing website or verified social media account</em>
</td>
<td style="vertical-align: top; width: 50%;"><ul><li data-list-item-id="e6c36c224d3699addd63d0d550337392f">None required</li></ul></td>
</tr>
<tr>
<td style="vertical-align: top; width: 50%;">Name of Authorized Representative</td>
<td style="vertical-align: top; width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="eb863241d5d91c0b73cfaef886fbbc1ae">Passport</li>
<li data-list-item-id="e82713d350c64a42ba391c857a3686903">Hong Kong ID card</li>
<li data-list-item-id="ee994a2d323adc552155304c1f3ece6fd">Driver's License</li>
</ul>
</td>
</tr>
<tr>
<td style="vertical-align: top; width: 50%;">Email of Authorized Representative</td>
<td style="vertical-align: top; width: 50%;"><ul><li data-list-item-id="e91fe103b26ca4b72803b4686deb490f7">None required</li></ul></td>
</tr>
<tr>
<td style="vertical-align: top; width: 50%;">Authorized Representative's Birth Date</td>
<td style="vertical-align: top; width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e5c3e8222cc260a9cb799dfdab34ebfc9">Passport</li>
<li data-list-item-id="e8f0cebb8bfae33c0b040d0e8cbec45e7">Hong Kong ID card</li>
<li data-list-item-id="ef8d9188171e583762598fbf6626440ba">Driver's License</li>
</ul>
</td>
</tr>
</tbody></table></figure><h3 id="hk-tollfree">Hong Kong: Toll-free Numbers</h3>
<p><strong>Hong Kong's toll-free prefix</strong>: +852 800</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e9861a0b95b55e44615585f0b2f9456ee">Business registration certificate</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address (must show name to demonstrate addressee is business)</td>
<td style="width: 50%;">
<p>One of the following:</p>
<div class="p"><ul>
<li data-list-item-id="e47ab65767ff6bc30db2d45f3b418e733">Correspondence with government departments (no more than three months old), such as the Business Registration certificate</li>
<li data-list-item-id="e9c793ef8c5298330912b71e7919aa783">Correspondence with banks or financial institutions (no more than three months old), such as a bank statement, or a credit card account statement</li>
<li data-list-item-id="e5948e0650e383465003e94921f52ceac">Correspondence with public utilities (no more than three months old), such as an electricity bill, a water bill, or a gas bill</li>
<li data-list-item-id="e5162f59fb9390512a47fa693fae585dc">Correspondence with operators of public telecommunications services, such as a mobile telecommunications service bill, a fixed telephone service bill, an internet access service bill, or a Pay TV service bill</li>
</ul></div>
</td>
</tr>
<tr>
<td style="width: 50%;">Business registration number</td>
<td style="width: 50%;"><ul><li data-list-item-id="e73e01dd899f8ac7adfe3b367e0c623a5">Business registration document</li></ul></td>
</tr>
</tbody></table></figure><h3 class="p" id="hk-sms">Hong Kong: SMS Guidelines</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody><tr><td style="width: 100%;">Starting November 18, 2024, messages sent from international phone numbers to the mobile operator China Mobile in Hong Kong will be blocked.</td></tr></tbody></table></figure><h3 id="hk-porting">Hong Kong: Porting Guidelines</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table class="country-table" style="margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Portable numbers</strong></td>
<td style="width: 50%;"><ul>
<li data-list-item-id="eb8d0e021c255327a2856f0aa6dd737a5">National numbers (+85230, +85258)</li>
<li data-list-item-id="e59d7b43e07d1c6dcd3347027faccae87">Toll-free numbers (+852 800)</li>
</ul></td>
</tr>
<tr>
<td style="width: 50%;"><strong>Non-portable numbers</strong></td>
<td style="width: 50%;">Mobile numbers and local numbers cannot be ported.</td>
</tr>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;">Porting requirements for Hong Kong are not published upfront. After you contact the Zendesk support team to start the porting process, we'll request the specific requirements from our carrier partner and share them with you. Once we provide the documentation, you'll need to complete and return it so the port can proceed.</td>
</tr>
<tr>
<td style="width: 50%;"><strong>Timeframe</strong></td>
<td style="width: 50%;">Timeframes for Hong Kong are confirmed on a case-by-case basis once the port is reviewed and accepted.</td>
</tr>
<tr>
<td style="width: 50%;"><strong>How to submit</strong></td>
<td style="width: 50%;">
<a href="https://support.zendesk.com/hc/articles/4408843597850-Contacting-Zendesk-Customer-Support" target="_blank" rel="noopener noreferrer">Contact the Zendesk support team</a> to start the porting request. We'll coordinate with our carrier partner to obtain the documentation required for your port.</td>
</tr>
</tbody></table></figure>
</div></div>
</div>
<div class="card">
<div class="card-header" id="hu-header"><h2 class="mb-0" id="hu"><button class="btn btn-link collapsed" id="hu-toggle" aria-controls="hu-panel" aria-expanded="false" data-bs-target="#hu-panel" data-bs-toggle="collapse">🇭🇺 Hungary</button></h2></div>
<div class="collapse" id="hu-panel" aria-labelledby="hu"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 id="hu-local">Hungary: Local Numbers</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business Name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e1edcd3dbed52c105d0f2263cc1b7944f">Excerpt from the commercial register</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business Address<br><br><em>Must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required. Address document must be dated in the last 3 months.</em>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul class="ul" id="topic_jjq_44c_qhb__ul_xsf_bdn_phb">
<li data-list-item-id="ed11b911ff30ef2582494cf1036bd10ae">Utility bill</li>
<li data-list-item-id="e595657c1bf23446c06782b018d098474">Tax notice</li>
<li data-list-item-id="ed8a214a9e1b368c44bb3a90209a1aa8f">Rent receipt</li>
<li data-list-item-id="edb34f52687997fc9611f0975092d9ffa">Title deed</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">
<p>Business Registration Number</p>
<p><em>The Cégjegyzékszám (ex: 01-09-123456) for companies or Nyilvántartási száma (ex: 1234567890) for sole traders/freelancers</em></p>
</td>
<td style="width: 50%;"><ul><li data-list-item-id="eda6f9d6ec867108aa2f957d51879c95b">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business Website</td>
<td style="width: 50%;"><ul><li data-list-item-id="e5b4608684d0d114e74413ba78b558a2a">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Authorized Representative’s Name</td>
<td style="width: 50%;"><ul><li data-list-item-id="ef26e5bdcbab02a6a48cb7e9970f62c47">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Authorized Representative’s Phone number</td>
<td style="width: 50%;"><ul><li data-list-item-id="e06382a1a3e401c7dc2caf378b6948bf9">None required</li></ul></td>
</tr>
</tbody></table></figure><h3 id="hu-mobile">Hungary: Mobile Numbers</h3>
<p><strong>Hungary's mobile prefix</strong>: +36 70</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business Name</td>
<td style="width: 50%;"><ul><li data-list-item-id="edeb8da01aa1a1a8d1214462214a6b1be">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Registered Seat</td>
<td style="width: 50%;"><ul><li data-list-item-id="e8e7a738e46a2b7aa08434719bba1c349">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business Address<br><br><em>Must be within Hungary</em>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e2def68ce78893ef4075d07034350934c">Extract from the commercial register or business registration showing Hungarian address</li>
<li data-list-item-id="ef5e2ccdaf48b66971eaff0ca8197aaae">Utility bill</li>
<li data-list-item-id="eff79d32188915b52e1126f67c8668247">Tax notice</li>
<li data-list-item-id="eb48a76bb5aa34b168558326c78894125">Rent receipt</li>
<li data-list-item-id="e4e32205ed42cc06fbc7abf5aab3eb6b8">Title deed</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Invoicing Address<br><br><em>If different</em>
</td>
<td style="width: 50%;"><ul><li data-list-item-id="eeeb0a68730b091e9cd5597d35bb5e28d">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business Registration Number</td>
<td style="width: 50%;"><ul><li data-list-item-id="e35c9f8e6f7300ce0be7a46294b8b1de8">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Contact Information (business email or mailing address)</td>
<td style="width: 50%;"><ul><li data-list-item-id="e8490c0305b67c0aeda95ec0ce4b38297">None required</li></ul></td>
</tr>
</tbody></table></figure><h3 id="hu-tollfree">Hungary: Toll-free Numbers</h3>
<p><strong>Hungary's toll-free prefix</strong>: +36 800</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business Name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e16964985c50b7e076bc7f58f727f2820">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Registered Seat</td>
<td style="width: 50%;"><ul><li data-list-item-id="e2aafeb737d4c36ac11ea4a218fcaf122">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business Address<br><br><em>Must be within Hungary</em>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e660e4fd2882d04292eb7439a70c46869">Extract from the commercial register or business registration showing Hungarian address</li>
<li data-list-item-id="ef31346d7dc29e7955cd3016452812c26">Utility bill</li>
<li data-list-item-id="e30afd11a7ce130f09840783d3713db74">Tax notice</li>
<li data-list-item-id="ea280614039d4209e8dc2d767013a91ee">Rent receipt</li>
<li data-list-item-id="e0e4a7b8d8cde84a640e394fce11b706b">Title deed</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Invoicing Address<br><br><em>If different</em>
</td>
<td style="width: 50%;"><ul><li data-list-item-id="e5e82b69125f6bbe85efc99cefb7b6efa">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business Registration Number</td>
<td style="width: 50%;"><ul><li data-list-item-id="edb0eed5754cbf64e375c41df493f7008">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Contact Information (business email or mailing address)</td>
<td style="width: 50%;"><ul><li data-list-item-id="eb991f4742c6df6919a3044370cf0b0db">None required</li></ul></td>
</tr>
</tbody></table></figure><h3 id="hu-porting">Hungary: Porting Guidelines</h3>
<p>Porting not available.</p>
</div></div>
</div>
<div class="card">
<div class="card-header" id="is-header"><h2 class="mb-0" id="is"><button class="btn btn-link collapsed" id="is-toggle" aria-controls="is-panel" aria-expanded="false" data-bs-target="#is-panel" data-bs-toggle="collapse">🇮🇸 Iceland</button></h2></div>
<div class="collapse" id="is-panel" aria-labelledby="is"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 id="is-local">Iceland: Local Numbers</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e5b1bbe6dbac628481037456d65ccdd16">Excerpt from the commercial register</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Must be within Iceland</em>
</td>
<td style="width: 50%;">
<p>One of the following</p>
<ul>
<li data-list-item-id="eae59d03a6be5ba8fc902d8fd40359ae8">Excerpt from the commercial register showing Icelandic address</li>
<li data-list-item-id="ea8021018bcd39eeaa2636b3b7ea02c22">Utility bill</li>
<li data-list-item-id="ea3ea042dcd31af139641f0b00e12b8af">Tax notice</li>
<li data-list-item-id="e5941933a76d9e123164549af5838182c">Rent receipt</li>
<li data-list-item-id="e700ca2c2dfe1d2d9f56737615cb7fd7d">Title deed</li>
</ul>
</td>
</tr>
</tbody></table></figure><h3 id="is-mobile">Iceland: Mobile Numbers</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e455a9ced7ad50e50152da3ece7a3e179">Excerpt from the commercial register</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Must be within Iceland</em>
</td>
<td style="width: 50%;">
<p>One of the following</p>
<ul>
<li data-list-item-id="e316f34316a83d4edb6f4cda661f408e8">Excerpt from the commercial register showing Icelandic address</li>
<li data-list-item-id="e4541d1d59d0be868e2f3e8bc94da2a15">Utility bill</li>
<li data-list-item-id="e8a8e8a08cb4841fad1031ebb695f3deb">Tax notice</li>
<li data-list-item-id="e512cbad46e0ce84bfd8c67e55e0b9a59">Rent receipt</li>
<li data-list-item-id="ea538d2aabed8bdb5161f4a8826738f18">Title deed</li>
</ul>
</td>
</tr>
</tbody></table></figure><h3 id="is-porting">Iceland: Porting Guidelines</h3>
<p>Porting not available.</p>
</div></div>
</div>
<div class="card">
<div class="card-header" id="in-header"><h2 class="mb-0" id="in"><button class="btn btn-link collapsed" id="in-toggle" aria-controls="in-panel" aria-expanded="false" data-bs-target="#in-panel" data-bs-toggle="collapse">🇮🇳 India</button></h2></div>
<div class="collapse" id="in-panel" aria-labelledby="in"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 id="in-voice">India: Voice Guidelines</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="height: 10px; width: 100%;"><table class="country-table" style="margin-left: 0px; margin-right: auto;"><tbody><tr style="height: 104px;"><td class="rich-text wysiwyg-text-align-justify" style="height: 10px; width: 671px;">Effective August 1, 2024, outbound voice calls from Indian numbers (+91) to Indian (+91) destinations will be blocked. This includes numbers added as external numbers for outbound calls.</td></tr></tbody></table></figure><h3 id="in-porting">India: Porting Guidelines</h3>
<p>Porting not available.</p>
</div></div>
</div>
<div class="card">
<div class="card-header" id="id-header"><h2 class="mb-0" id="id"><button class="btn btn-link collapsed" id="id-toggle" aria-controls="id-panel" aria-expanded="false" data-bs-target="#id-panel" data-bs-toggle="collapse">🇮🇩 Indonesia</button></h2></div>
<div class="collapse" id="id-panel" aria-labelledby="id"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 id="id-local">Indonesia: Local Numbers</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e68a4c8cb3ccd5c6d3bd8ad6efac2fa36">Business registration document</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Must be within the locality or region covered by the phone number's prefix</em>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e06e308add053ea9251362a10946ae391">Business registration</li>
<li data-list-item-id="ecec4a2feab64d42217023732b8174540">Utility bill</li>
<li data-list-item-id="e22a2064a4bbedf88bd3188399d922007">Tax notice</li>
<li data-list-item-id="eec2279df35b925a0bd11f103c7804665">Rent receipt</li>
<li data-list-item-id="e50d3c14280cc5af6252d0c674bfef790">Title deed</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Name of authorised representative</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e560dc4ed1ec7e79c2a56cc095e4378e2">National ID for Indonesian citizens</li>
<li data-list-item-id="eb8cc2ce981f2f98054b5795abc1b19a8">Passport for non-Indonesians</li>
<li data-list-item-id="eb2d558e74648e42d30d87245a92b5191">Residence Permit (KITAP/KITAS) for-non Indonesians</li>
</ul>
</td>
</tr>
</tbody></table></figure><h3 id="id-mobile">Indonesia: Mobile Numbers</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="efed0f4da4aea79fa5161147bf0af0f4e">Business registration document</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><em style="-webkit-text-stroke-width: 0px; background-color: #ffffff; box-sizing: border-box; color: #121c2d; font-family: ' Whitney SSm A' , ' Whitney SSm B' , helvetica, arial, sans-serif; font-size: 14px; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;">May be anywhere in the world</em>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e2b42eb0778164b0069e153728a4d40ef">Business registration</li>
<li data-list-item-id="e354599a27582ec869cc0bc4f89d29732">Utility bill</li>
<li data-list-item-id="eae856a267205a208a06f7dc357de30a2">Tax notice</li>
<li data-list-item-id="e2a9a77f6c043abd0f12fbd1e39385b82">Rent receipt</li>
<li data-list-item-id="e57b931a239edf2a053d7a4dff39912c8">Title deed</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Name of authorised representative</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="ed032ac91bb4dacd1ca89e4bea2115d7b">National ID for Indonesian citizens</li>
<li data-list-item-id="e0861ec55c3669ef50893d88bae8735ae">Passport for non-Indonesians</li>
<li data-list-item-id="e7594082713000aba90b0600564e76bfa">Residence Permit (KITAP/KITAS) for-non Indonesians</li>
</ul>
</td>
</tr>
</tbody></table></figure><h3 id="id-tollfree">Indonesia: Toll-free Numbers</h3>
<p><strong>Indonesia's toll-free prefixes</strong>: +62 7803, +62 1803</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e72cbf835fa90c3f8b3d0955406eb74d9">Business registration document</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><em style="-webkit-text-stroke-width: 0px; background-color: #ffffff; box-sizing: border-box; color: #121c2d; font-family: ' Whitney SSm A' , ' Whitney SSm B' , helvetica, arial, sans-serif; font-size: 14px; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;">May be anywhere in the world</em>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="edcce8e83c52ee14447caf456981e3086">Business registration</li>
<li data-list-item-id="e3f55fdb20bbee16bdfa8f6a1670e9066">Utility bill</li>
<li data-list-item-id="ecb5d2b50a1a36656b869712a148f06f4">Tax notice</li>
<li data-list-item-id="eb3a8ab88b32ef79471f44403b11b781d">Rent receipt</li>
<li data-list-item-id="ece4b541a2c38ba125c9dc753274b4675">Title deed</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Name of authorised representative</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="ed6f054ffa965b2a1d6d2ff1dc06a92c2">National ID for Indonesian citizens</li>
<li data-list-item-id="e0c63094c4e7a163eab61d0fbd729e108">Passport for non-Indonesians</li>
<li data-list-item-id="e93fe2c156c3a01f260549f22319bf420">Residence Permit (KITAP/KITAS) for-non Indonesians</li>
</ul>
</td>
</tr>
</tbody></table></figure><h3 id="id-voice">Indonesia: Voice Guidelines</h3>
<h4 id="01H7SXSC090RTQ3VXN35GB2E1E"><strong>Indonesia: Restrictions</strong></h4>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr><td style="width: 100%;"><strong>Restrictions</strong></td></tr>
<tr><td style="width: 100%;">Toll-free numbers are not allowed for callback service.</td></tr>
</tbody></table></figure><h3 id="id-sms">Indonesia: SMS Guidelines</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody><tr><td style="width: 100%;">Starting September 21, 2024, messages sent from international phone numbers to the mobile operators Telkomsel, Axiata, and Smart in Indonesia will be blocked.</td></tr></tbody></table></figure><h3 id="id-porting">Indonesia: Porting Guidelines</h3>
<p>Porting not available.</p>
</div></div>
</div>
<div class="card">
<div class="card-header" id="ir-header"><h2 class="mb-0" id="ir"><button class="btn btn-link collapsed" id="ir-toggle" aria-controls="ir-panel" aria-expanded="false" data-bs-target="#ir-panel" data-bs-toggle="collapse">🇮🇷 Iran</button></h2></div>
<div class="collapse" id="ir-panel" aria-labelledby="ir"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 id="ir-voice">Iran: Voice and SMS Guidelines</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table class="country-table" style="margin-left: 0px; margin-right: auto;"><tbody><tr><td class="rich-text wysiwyg-text-align-justify" style="width: 100%;">Starting March 15, 2025, to align with evolving regulatory requirements, Zendesk will stop delivering voice and messaging traffic to recipients in Iran.</td></tr></tbody></table></figure>
</div></div>
</div>
<div class="card">
<div class="card-header" id="ie-header"><h2 class="mb-0" id="ie"><button class="btn btn-link collapsed" id="ie-toggle" aria-controls="ie-panel" aria-expanded="false" data-bs-target="#ie-panel" data-bs-toggle="collapse">🇮🇪 Ireland</button></h2></div>
<div class="collapse" id="ie-panel" aria-labelledby="ie"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 id="ie-local">Ireland: Local Numbers</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="height: 217px; width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e132394e90a6e935b226752dd054f12fa">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Must include Eircode and be within locality or region covered by the phone number's prefix</em>
</td>
<td style="width: 50%;"><ul><li data-list-item-id="eda8b37947625abd4184c9c481c8e1c2a">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business Website</td>
<td style="width: 50%;"><ul><li data-list-item-id="eb7490e2c5bacd9960874a64ad6837a38">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">
<p>Authorized Representative Name</p>
<p><em>Authorized representative should be a senior manager in the company who is responsible for Phone Numbers</em></p>
</td>
<td style="width: 50%;"><ul><li data-list-item-id="ecaf7319d89010bd447a98f024c7d0124">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Authorized Representative Contact Email</td>
<td style="width: 50%;"><ul><li data-list-item-id="e1d7b2baf24aff1ac9f7ccb4de1385f85">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">
<p>Business Registration Number</p>
<p><em>Company Registration Number (CRN) issued by the Companies Registration Office (CRO) (ex: NC123456)</em></p>
</td>
<td style="width: 50%;"><ul><li data-list-item-id="eacea640fb4989e673cd71080d8eee7e0">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">
<p>Business Classification</p>
<p><em>Note: Reply "ISV"</em></p>
</td>
<td style="width: 50%;"><ul><li data-list-item-id="e78bc4dd29e7ad149f1d328126cdab11a">None required</li></ul></td>
</tr>
</tbody></table></figure><h3 id="ie-mobile">Ireland: Mobile Numbers</h3>
<p><strong>Ireland's mobile prefix</strong>: +35386</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e99f12e9a29af4950e701a96dc696d0d1">Business registration document</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">
<p>Business address<br> </p>
<p><em>Must be within Ireland</em></p>
</td>
<td style="width: 50%;"><ul><li data-list-item-id="e67bb52e241463c5bb55c9bf5b7bc22cb">None required</li></ul></td>
</tr>
</tbody></table></figure><h3 id="ie-tollfree">Ireland: Toll-free Numbers</h3>
<p><strong>Ireland's toll-free prefix</strong>: +353 1800</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e23a88f7c58041c2f459d5b323cfa4f77">Business registration document</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">
<p>Business address<br> </p>
<p><em>May be anywhere in the world</em></p>
</td>
<td style="width: 50%;"><ul><li data-list-item-id="e2a3ddc775162ca909b82ce07c9722c45">None required</li></ul></td>
</tr>
</tbody></table></figure><h3 id="ie-porting">Ireland: Porting Guidelines</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table class="country-table" style="margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<th><span title="">Portable numbers</span></th>
<td class="rich-text"><ul>
<li data-list-item-id="e46656ed66fcab2db3aada140974e3ec9">Geographic (local) numbers</li>
<li data-list-item-id="e081e382683a0e35b0335617ad57fcb6f">Toll-free numbers (+353 1800)</li>
</ul></td>
</tr>
<tr>
<th><span title="">Restrictions</span></th>
<td class="rich-text"><ul>
<li data-list-item-id="e3a73cbda4cd56aa41dc3595d01e88e6e">Most international phone numbers have VOICE capability only, no SMS.</li>
<li data-list-item-id="e2739927f0e718d9b8431b1d84d13b215">Almost all phone numbers can be ported. Full ranges of numbers can also be ported. Porting a part of a range is not always possible, it depends on the losing carrier's acceptance to process a fragmented port request.</li>
</ul></td>
</tr>
<tr>
<th><span title="">Required information</span></th>
<td class="rich-text">
<p>Provide the information in the following order:</p>
<ul>
<li data-list-item-id="e3f49dc4213b36622435162819a544f56">
<a href="https://support.zendesk.com/hc/articles/4408826639386-Verifying-your-business-for-Zendesk-Talk-phone-number-purchasing#:~:text=In%20Admin%20Center%2C%20click%20the,verification%20page%2C%20click%20Start%20verification." target="_blank" rel="noopener noreferrer">Approved regulatory compliance documentation for Ireland</a>
(information on this is above)
</li>
<!-- This is what Twilio has on their website but their team gave us the attachement below
li data-list-item-id="e67992c5407aabe252921f29653351250">
<a class="bf_ungated_init" href="https://twilio.zendesk.com/hc/article_attachments/360089334753/Ireland_LOA.pdf" target="_blank" rel="noopener noreferrer">Letter of Authorization (LOA)</a>
dated within the last 90 days. You can
copy the
<a href="https://www.twilio.com/docs/phone-numbers/regulatory/letter-authorization-loa-template" target="_blank" rel="noopener noreferrer">LoA template</a>.
</li -->
<li data-list-item-id="e36e700bd0bf2e207503e07e5fef7e61d">
<a href="https://support.zendesk.com/hc/en-us/article_attachments/10908361731610" target="_blank" rel="noopener noreferrer">Letter of Authorization (LOA) - Porting form</a>
dated within the last 90 days.
</li>
<li data-list-item-id="eb746cf1a9febe51807d7cdf9d93960a1">Copy of the most recent phone bill (within last 30 days)</li>
</ul>
</td>
</tr>
<tr>
<th><span title="">Timeframe</span></th>
<td class="rich-text">After you've submitted all required documentation and information, the process can take up to six weeks, depending on the complexity of the port and time required by the current service provider.</td>
</tr>
<tr>
<th><span title="">Regulatory bodies</span></th>
<td class="rich-text">
<a href="https://www.comreg.ie/" target="_blank" rel="noopener noreferrer">Commission for Communications Regulation</a> (ComReg)</td>
</tr>
<tr>
<th><span title="">Other details</span></th>
<td class="rich-text">The account number of a customer registered with a losing provider is very important for Irish Porting. An incorrect account number is the main cause for the majority of port rejections, along with incomplete phone number ranges.</td>
</tr>
<tr>
<th><span title="">How to submit</span></th>
<td class="rich-text">Contact <a href="https://support.zendesk.com/hc/articles/4408843597850" target="_blank" rel="noopener noreferrer">Zendesk Customer Support</a> with the required documentation and information.</td>
</tr>
</tbody></table></figure>
</div></div>
</div>
<div class="card">
<div class="card-header" id="il-header"><h2 class="mb-0" id="il"><button class="btn btn-link collapsed" id="il-toggle" aria-controls="il-panel" aria-expanded="false" data-bs-target="#il-panel" data-bs-toggle="collapse">🇮🇱 Israel</button></h2></div>
<div class="collapse" id="il-panel" aria-labelledby="il"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 id="il-national">Israel: National Numbers</h3>
<p><strong>Capabilities:</strong> Voice</p>
<p><strong>Israel's national prefix</strong>: +972</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;"><ul><li data-list-item-id="e798237ab1393f72c2a858e64ebfbbb76">None required</li></ul></td>
<td style="width: 50%;"><ul><li data-list-item-id="eeebfc10e25abd41574f20dcd28d5c71e">None required</li></ul></td>
</tr>
</tbody></table></figure><h3 id="il-local">Israel: Local Numbers</h3>
<p><strong>Capabilities:</strong> Voice + SMS</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;"><ul><li data-list-item-id="e266c271ea1bc08858882a7f34e90e0c7">None required</li></ul></td>
<td style="width: 50%;"><ul><li data-list-item-id="e753226c7c3c85b3c4064d61a806c8d3d">None required</li></ul></td>
</tr>
</tbody></table></figure><h3 id="il-mobile">Israel: Mobile Numbers</h3>
<p><strong>Capabilities:</strong> SMS, Voice</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;"><ul><li data-list-item-id="e91cb25f72fa20527bc59ce6737210723">None required</li></ul></td>
<td style="width: 50%;"><ul><li data-list-item-id="e8d0fac8e80266efeba3b922bf00bd04e">None required</li></ul></td>
</tr>
</tbody></table></figure><p> </p>
<h3 id="il-tollfree">Israel: Toll-free Numbers</h3>
<p><strong>Capabilities:</strong> Voice</p>
<p><strong>Israel's toll-free prefix</strong>: +972 180</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;"><ul><li data-list-item-id="eccec4025d49ea5cb6055c9200d93dcee">None required</li></ul></td>
<td style="width: 50%;"><ul><li data-list-item-id="ecf862b0485e52d0981bd32b4630aabe5">None required</li></ul></td>
</tr>
</tbody></table></figure><h3 id="il-porting">Israel: Porting Guidelines</h3>
<p>Contact <a href="https://support.zendesk.com/hc/articles/4408843597850" target="_blank" rel="noopener noreferrer">Zendesk Customer Support</a> to determine if it is possible to port your number.</p>
</div></div>
</div>
<div class="card">
<div class="card-header" id="it-header"><h2 class="mb-0" id="it"><button class="btn btn-link collapsed" id="it-toggle" aria-controls="it-panel" aria-expanded="false" data-bs-target="#it-panel" data-bs-toggle="collapse">🇮🇹 Italy</button></h2></div>
<div class="collapse" id="it-panel" aria-labelledby="it"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 id="it-local">Italy: Local Numbers</h3>
<p><strong>Capabilities:</strong> Voice</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e0b540e70961d2f100dc486adbd97cc4c">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Must be within the locality or region covered by the phone number's prefix</em>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul class="ul" id="topic_oph_44c_qhb__ul_ktf_bdn_phb">
<li data-list-item-id="e5ddbc7d11122e6a93fa433cbbd4bd69b">Business registration document showing local address</li>
<li data-list-item-id="ea17906bdcedf31b9323037eeb7f756e0">Utility bill</li>
<li data-list-item-id="e63194db236e1af881d29d4db5307b353">Tax notice</li>
<li data-list-item-id="eef886e4cca335e9960dd0ee6c2430384">Rent receipt</li>
<li data-list-item-id="e8a5b723f941536111e29de971f5c6c37">Title deed</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">VAT (or Business Registration ID, if VAT is unavailable)</td>
<td style="width: 50%;"><ul><li data-list-item-id="ed1f3ced488105b75d68ef0c92f19ae4d">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Name of authorized representative</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul class="ul" id="topic_oph_44c_qhb__ul_ktf_bdn_phb">
<li data-list-item-id="ef19027201cf621c214e3221831c8d11f">Government-issued ID (must include the ID number, issuing authority, and issue date)</li>
<li data-list-item-id="e968ce33b6d4fba5603cee5fba1f4ce36">Passport (must include the ID number, issuing authority, and issue date)</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Date of birth of authorized representative</td>
<td style="width: 50%;"><ul><li data-list-item-id="edc0cb8e47356149a4abd2ec935304a73">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Place of birth of authorized representative</td>
<td style="width: 50%;"><ul><li data-list-item-id="e7695059fcaa8c4d4ce6c31b0b34839b4">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Fiscal Code of Authorized Representative</td>
<td style="width: 50%;"><ul><li data-list-item-id="e447e68759e0bdcbb4055506c11589180">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Nationality of Authorized Representative</td>
<td style="width: 50%;"><ul><li data-list-item-id="e6f072a0a72139df16b1e3cd59e13e42e">None required</li></ul></td>
</tr>
</tbody></table></figure><h3 id="it-mobile">Italy: Mobile Numbers</h3>
<p><strong>Italy's mobile prefix</strong>: +393</p>
<p><strong>Capabilities:</strong> SMS</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e5fd3d2cf92ff7ac0ad73563447b66457">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">
<p>Business address<br> </p>
<p><em>May be anywhere in the world</em></p>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul class="ul" id="topic_oph_44c_qhb__ul_ktf_bdn_phb">
<li data-list-item-id="e47f17e23355dc8845efdcd26010e37d9">Business registration document showing local address</li>
<li data-list-item-id="eda1ddafbb648a6e8f942343d62a96712">Utility bill</li>
<li data-list-item-id="efb1825b6946af2c4f8e9717c8b745474">Tax notice</li>
<li data-list-item-id="efd3faf654a80fce1c7c7cf42098236d4">Rent receipt</li>
<li data-list-item-id="e4b8e199aa2ef34cc5664075cf264ebf4">Title deed</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">VAT (or Business Registration ID, if VAT is unavailable)</td>
<td style="width: 50%;"><ul><li data-list-item-id="edd4d3db913f39d3aeb25b8acdefbdf92">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Name of authorized representative</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul class="ul" id="topic_oph_44c_qhb__ul_ktf_bdn_phb">
<li data-list-item-id="e36e4fcfdff3ebb3b5c5ff48a37e791ec">Government-issued ID (must include the ID number, issuing authority, and issue date)</li>
<li data-list-item-id="e71153776dbbe173335383ca428fe94f7">Passport (must include the ID number, issuing authority, and issue date)</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Date of birth of authorized representative</td>
<td style="width: 50%;"><ul><li data-list-item-id="e9b2b36ccb23f8ae1e69e4b8431081cfa">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Place of birth of authorized representative</td>
<td style="width: 50%;"><ul><li data-list-item-id="e19d7187614303e8d1fa1c79a31c1cd1a">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Fiscal Code of Authorized Representative</td>
<td style="width: 50%;"><ul><li data-list-item-id="ebfa27e43d59df5f9bcec8159e2483aa8">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Nationality of Authorized Representative</td>
<td style="width: 50%;"><ul><li data-list-item-id="eb74d0bb7d77998189989b7390339e2ab">None required</li></ul></td>
</tr>
</tbody></table></figure><h3 id="it-tollfree">Italy: Toll-free Numbers</h3>
<p><strong>Italy's toll-free prefix</strong>: +39800</p>
<p><strong>Capabilities:</strong> Voice</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="ebe916363cae4558a757591a7e13506c9">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">
<p>Business address<br> </p>
<p><em>May be anywhere in the world</em></p>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul class="ul" id="topic_oph_44c_qhb__ul_ktf_bdn_phb">
<li data-list-item-id="e3836966d55064ebaea2b6d7bfe59b4a1">Business registration document showing local address</li>
<li data-list-item-id="ee57705fb29930b5479ab077979cdafd1">Utility bill</li>
<li data-list-item-id="e6364be8c35ed9dc079771e26f23d39ea">Tax notice</li>
<li data-list-item-id="ed8030eb11d47718c104bf2131d6cdbb3">Rent receipt</li>
<li data-list-item-id="ec722b0da177375c187ee4416687d93d9">Title deed</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">VAT (or Business Registration ID, if VAT is unavailable)</td>
<td style="width: 50%;"><ul><li data-list-item-id="e684552d93ac590c41ee099c7bab2a05d">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Name of authorized representative</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul class="ul" id="topic_oph_44c_qhb__ul_ktf_bdn_phb">
<li data-list-item-id="eaa6a58c275463efa0c609ebacff41d21">Government-issued ID (must include the ID number, issuing authority, and issue date)</li>
<li data-list-item-id="e38027545491afc5b2cb63ed322ed09f1">Passport (must include the ID number, issuing authority, and issue date)</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Date of birth of authorized representative</td>
<td style="width: 50%;"><ul><li data-list-item-id="eac801e6b284ab543043f686d6f88ae86">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Place of birth of authorized representative</td>
<td style="width: 50%;"><ul><li data-list-item-id="e66db1f667ac5307dafa5dc683946e850">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Fiscal Code of Authorized Representative</td>
<td style="width: 50%;"><ul><li data-list-item-id="e6411eaca2e0131e3ac68f95f5aff9628">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Nationality of Authorized Representative</td>
<td style="width: 50%;"><ul><li data-list-item-id="eba71f00efb041f83d9a3e4e88d2d66ca">None required</li></ul></td>
</tr>
</tbody></table></figure><h3 id="it-porting">Italy: Porting Guidelines</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table class="country-table" style="margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<th><span title="">Portable numbers</span></th>
<td class="rich-text"><ul><li data-list-item-id="e833e8e910a7cd0e6934831f62ae1f651">Geographic (local) numbers </li></ul></td>
</tr>
<tr>
<th><span title="">Restrictions</span></th>
<td class="rich-text"><ul>
<li data-list-item-id="ee44aeb0602b525f6de71d153ed62704e">Most international phone numbers have VOICE capability only, no SMS.</li>
<li data-list-item-id="ed31d9a0caee1d4ed83b285c3b2bafd43">The Letter of Authorization must be in Italian. You can use <a class="bf_ungated_init" href="https://twilio.zendesk.com/hc/article_attachments/360089191634/Italy_Geo_LOA__English_guide_.pdf" target="_blank" rel="noopener noreferrer">English translation</a> for guidance</li>
<li data-list-item-id="e8d64a12a2e74859633a6bd178215d14a">Italian Porting requires Secret Codes (Codice Segreto) on the LOA. Secret Codes are PIN Codes that are requested from the losing communication provider. Providers can share codes for each number or one code for a group of numbers</li>
<li data-list-item-id="e974ce7571cd7999cd6baae9092b78469">Zendesk can support porting only with major carriers in Italy. Sometimes numbers are provided by resellers and the real carrier is only determined during the porting process. Only the following carriers are supported for porting:<ul>
<li data-list-item-id="e5c8a013f8b1fa1ddfb2239a8775ed3f2">BT</li>
<li data-list-item-id="e2e0202daa7061ccd1698c2a8d9d33234">CloudItalia</li>
<li data-list-item-id="e17bd2f5e0698e15ef912bff5736e7dc8">Colt</li>
<li data-list-item-id="e22dba44112541b45754ba96ea3227cdf">Fastweb</li>
<li data-list-item-id="e760a1a7193295fae62fbe0d3f48a6171">Sky</li>
<li data-list-item-id="e74e8d044d715165b1aebd9c452dc3d6f">Tim</li>
<li data-list-item-id="e81c8e361350f692f7f48889f4131abe3">Tiscali</li>
<li data-list-item-id="e65a5b4905040d572b99ccbcd94bd1843">TWT</li>
<li data-list-item-id="ef63bfb7f364c7dec2c400281a010ac81">Uno</li>
<li data-list-item-id="e9a99aecb96bcfd99ce4eae4b892cd41d">Verizon</li>
<li data-list-item-id="e6941f6a0d25c7402e3ac91035d1fa689">Vodafone</li>
<li data-list-item-id="e961706213f944affec010b068db0c50b">Wind</li>
</ul>
</li>
</ul></td>
</tr>
<tr>
<th><span title=""><strong>Required information</strong></span></th>
<td class="rich-text"><ul>
<li data-list-item-id="e3933abf0be24564bf1b13ed07437f0a5">
<a class="bf_ungated_init" href="https://twilio.zendesk.com/hc/article_attachments/360089191614/Italy_Geo_LOA.pdf" target="_blank" rel="noopener noreferrer">Letter of Authorization (LOA)</a> dated within the last 30 days.</li>
<li data-list-item-id="e13813c7432ec52a41204b256c6778e68">Secret code (Codice Segreto) for the port authorization </li>
<li data-list-item-id="e45ef9810b4589a65a64090d78d683e19">
<span class="copy-small">Approved business verification (Phone Number Regulations section), if applicable, for more information see </span><a href="https://support.zendesk.com/hc/articles/4408824253978" target="_blank" rel="noopener noreferrer"><span class="copy-small">this article</span></a><span class="copy-small">.</span>
</li>
<li data-list-item-id="e3ea0fdfe6546b3d00775553b98c405d4">Copy of the most recent phone bill (within last 30 days)</li>
</ul></td>
</tr>
<tr>
<th><span title="">Timeframe</span></th>
<td class="rich-text">After you've submitted all required documentation and information, it can take up to six weeks, depending on the complexity of the port and time required by the current service provider.</td>
</tr>
<tr>
<th><span title="">Regulatory bodies</span></th>
<td class="rich-text">
<a href="https://www.agcom.it/" target="_blank" rel="noopener noreferrer">Autorità per le Garanzie nelle Comunicazioni</a> (AGCOM)</td>
</tr>
<tr>
<th><span title="">How to submit</span></th>
<td class="rich-text">Contact <a href="https://support.zendesk.com/hc/articles/4408843597850" target="_blank" rel="noopener noreferrer">Zendesk Customer Support</a> with the required documentation and information.</td>
</tr>
</tbody></table></figure>
</div></div>
</div>
<div class="card">
<div class="card-header" id="jp-header"><h2 class="mb-0" id="jp"><button class="btn btn-link collapsed" id="jp-toggle" aria-controls="jp-panel" aria-expanded="false" data-bs-target="#jp-panel" data-bs-toggle="collapse">🇯🇵 Japan</button></h2></div>
<div class="collapse" id="jp-panel" aria-labelledby="jp"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 id="jp-local">Japan: Local Numbers</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">
<p>Japan Regulatory Bundle Application</p>
<p>&amp; TNUP (Telecommunications Numbering Use Plan), for Resellers</p>
</td>
<td style="width: 50%;">
<p>Completed Japan Regulatory Bundle application. This means an application must be completed and signed by the authorized representative.</p>
<p>NOTE: Resellers should append a copy of their TNUP to the scan of their completed Application for the “Reseller Bundle”. See Notice to Resellers (<a href="https://help.twilio.com/articles/9956319880859-Notice-Resellers-of-Japanese-Phone-Numbers-must-provide-valid-Telecommunications-Numbering-Use-Plan-TNUP-November-2022">November 2022</a>)</p>
<p>Download the application here:</p>
<p>One of the following:</p>
<ul>
<li data-list-item-id="e90b80e399bf7eba61af6d0b0e24a467d">English version (.<a href="https://www.twilio.com/content/dam/twilio-com/global/en/guidelines/bundle-application-may-2025---english.pdf" title="pdf">pdf</a> | .<a href="https://www.twilio.com/content/dam/twilio-com/global/en/guidelines/bundle-application-may-2025---english.docx" title="docx">docx</a>)</li>
<li data-list-item-id="e17933a0c5dffbf020fce1cefe13ad0e3">Japanese version (.<a href="https://www.twilio.com/content/dam/twilio-com/global/en/guidelines/bundle-application-may-2025---japanese.pdf" title="pdf">pdf</a> | .<a href="https://www.twilio.com/content/dam/twilio-com/global/en/guidelines/bundle-application-may-2025---japanese.docx" title="docx">docx</a>)</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;">
<p>Corporate registration document, as proof of business identity.</p>
<p>The supporting document(s) must have been issued within the last 6 months and be valid when you submit the request.</p>
</td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Must be within the locality or region covered by the phone number’s prefix. A PO Box isn't acceptable. Use Japanese characters when entering the business address.</em>
</td>
<td style="width: 50%;">
<p>Corporate registration document, as proof of Business Address.</p>
<p>If your Corporate registration document doesn't state your Business Address, please provide one of the following to prove the local Business Address:</p>
<ul>
<li data-list-item-id="e2bca09bb91903ff4a7d46b8bbd9b26e6">Certificate of tax payment of the local corporate entity.</li>
<li data-list-item-id="efbb86ed7af08ec8b695773435c0b35c9">Utility bill of the local office address.</li>
</ul>
<div class="body">
<div class="note"><span class="notetitle">A bank or credit card statement is not a valid utility bill.</span></div>
<div class="note"><span class="notetitle"></span></div>
<div class="note">
<span class="notetitle">Note: A non-forwarding mailer will be sent to verify the locality of the Business Address</span>.</div>
<p>The supporting document(s) must have been issued within the last 6 months and be valid when you submit the request.</p>
</div>
</td>
</tr>
<tr>
<td style="width: 50%;">Business purpose</td>
<td style="width: 50%;">
<p>Corporate registration document (履歴事項全部証明書) showing declaration of purpose (目 的).</p>
<p><br>The supporting document must have been issued within the last 6 months and be valid when you submit the request.</p>
</td>
</tr>
<tr>
<td style="width: 50%;">Authorization of representative</td>
<td style="width: 50%;">
<p>One of the following as proof that representative is authorized to act on behalf of the business:</p>
<ul>
<li data-list-item-id="ed26409442350038f14f1261140f5918d">Power of attorney</li>
<li data-list-item-id="e67ce39d1a704940d9eed571bb9266428">Corporate registration showing name of authorized representative</li>
<li data-list-item-id="ef4d98c7893ee3f72a89e0182352c50de">Letter on the company letterhead under seal showing the person is duly authorized to execute the contract with us</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Name of authorized representative</td>
<td style="width: 50%;">
<p>A valid photo identification is required to verify the authorized representative's name, photo, date of birth, and current address:</p>
<p>One of the following:</p>
<ul>
<li data-list-item-id="eb9318d76088363a0dc6f24ab8a7088f2">Driver’s license</li>
<li data-list-item-id="e0a8c5761b57f31fecaec5fa05f200977">Certificate of driving record </li>
<li data-list-item-id="e66337ace2da29affb5650c442d56c729">My Number Card*</li>
<li data-list-item-id="e7a03d848cc792335d60bd6391285c0be">“Zairyu” residency card (non-Japanese national)</li>
<li data-list-item-id="efb131906afbb27b22cd5395c075b7eb9">Certificate of special permanent resident (non-Japanese national)</li>
</ul>
<div class="body"><div class="note">
<span class="notetitle">Note: * </span>Don't send the back side of the My Number card.</div></div>
</td>
</tr>
<tr>
<td style="width: 50%;">Address of authorized representative</td>
<td style="width: 50%;">
<p>Provide one of the following documents showing current address: </p>
<ul>
<li data-list-item-id="e6ad9b05d32954d51d8dea9f8927f6309">Certificate of tax payment (within the previous 6 months)</li>
<li data-list-item-id="e965249b911b21a324ea9939fc9fea1c1">Utility bill (within the previous 6 months)</li>
</ul>
<div class="body">
<div class="note">
<span class="notetitle">Note: </span>A non-forwarding mailer will be sent to verify the authorized representative’s physical address.</div>
<p>The supporting document(s) must have been issued within the last 6 months and be valid when you submit the request.</p>
</div>
</td>
</tr>
</tbody></table></figure><h3 id="jp-national">Japan: National Numbers</h3>
<p class="p"><strong>Japan's national prefix</strong>: +8150</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Japan Regulatory Bundle application and **Telecommunications Numbering Use Plan (TNUP), if applicable</td>
<td style="width: 50%;">
<p>Completed Japan Regulatory Bundle Application. Documents you provide must be dated within the last 6 months.</p>
<div class="body">
<div class="note">
<span class="notetitle">Note: </span>Resellers should append a copy of their TNUP to the scan of their completed application for the “Reseller Bundle”. See Notice to Resellers <a href="https://help.twilio.com/articles/9956319880859-Notice-Resellers-of-Japanese-Phone-Numbers-must-provide-valid-Telecommunications-Numbering-Use-Plan-TNUP-November-2022" title="(November 2022)">(November 2022)</a><br>An application must be completed and signed by the authorized representative.</div>
<p>Download the application here:</p>
<p>One of the following:</p>
<ul>
<li data-list-item-id="e2e360aec8e5b9fec01d78357413e2155">English version (.<a href="https://www.twilio.com/content/dam/twilio-com/global/en/guidelines/bundle-application-may-2025---english.pdf" title="pdf">pdf</a> | .<a href="https://www.twilio.com/content/dam/twilio-com/global/en/guidelines/bundle-application-may-2025---english.docx" title="docx">docx</a>)</li>
<li data-list-item-id="e720518d57b4b95a0f84c128e58e6b70e">Japanese version (.<a href="https://www.twilio.com/content/dam/twilio-com/global/en/guidelines/bundle-application-may-2025---japanese.pdf" title="pdf">pdf</a> | .<a href="https://www.twilio.com/content/dam/twilio-com/global/en/guidelines/bundle-application-may-2025---japanese.docx" title="docx">docx</a>)</li>
</ul>
</div>
</td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;">
<p>Corporate registration document as proof of business identity.</p>
<p>The supporting document(s) must have been issued within the last 6 months and be valid when you submit the request</p>
</td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Must be in Japan. A PO Box is not acceptable.</em>
</td>
<td style="width: 50%;">
<p>Corporate registration document as proof of business address.</p>
<p>If your Corporate registration document does not state your Business Address, please provide one of the following to prove the local Business Address:</p>
<ul>
<li data-list-item-id="e40804a0de5d3d8930b018cdfe236512b">Certificate of tax payment</li>
<li data-list-item-id="e82ce6cb24649e5563ef78dd14bb2c39a">Utility bill</li>
</ul>
<p>A bank or credit card statement is not a valid utility bill.</p>
<p><span class="notetitle">Note: A non-forwarding mailer will be sent to verify the physical Business Address</span>.</p>
<p><br>The supporting document(s) must have been issued within the last 6 months and be valid when you submit the request.</p>
</td>
</tr>
<tr>
<td style="width: 50%;">Business purpose</td>
<td style="width: 50%;">
<p>Corporate registration document (履歴事項全部証明書) showing declaration of purpose (目 的).</p>
<p>The supporting document(s) must have been issued within the last 6 months and be valid when you submit the request.</p>
</td>
</tr>
<tr>
<td style="width: 50%;">Authorization of representative</td>
<td style="width: 50%;">
<p>To prove that the representative is authorized to act on behalf of the business, provide one of the following:</p>
<ul>
<li data-list-item-id="ed1c5259b3d945ddf49ee7438864d9582">Power of attorney</li>
<li data-list-item-id="e6c06dda0b04436cedf12fa30807cc111">Corporate registration showing name of authorized representative</li>
<li data-list-item-id="e1b73a658a0ea5bdf742030cf16a3c043">Letter on the company letterhead under seal showing the person is duly authorized to execute the contract with us</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Name of authorized representative</td>
<td style="width: 50%;">
<p>A valid photo identification is required to verify the authorized representative's name, photo, date of birth, and current address:</p>
<p>One of the following:</p>
<ul>
<li data-list-item-id="ef2cd3a037c8e0faf1c3eb51cbebe253e">Driver’s license</li>
<li data-list-item-id="e056c3acac5693c104c1a640620629cf7">Certificate of driving record </li>
<li data-list-item-id="edd23cc6135519019b06f2b7791b05052">My Number Card*</li>
<li data-list-item-id="ecee161e1ae8a3151d5edfdf90ec0c242">“Zairyu” residency card (non-Japanese national)</li>
<li data-list-item-id="e855e86b82c413d92f75d8b1f2c6260c1">Certificate of special permanent resident (non-Japanese national)</li>
</ul>
<p><span class="notetitle">Note: * </span>Don't send the back side of the My Number card.</p>
</td>
</tr>
<tr>
<td style="width: 50%;">Address of authorized representative</td>
<td style="width: 50%;">
<p>Provide a document showing address of authorized representative: </p>
<p>One of the following:</p>
<ul>
<li data-list-item-id="edf708854df8c7622b63bcd0df334a14c">Certificate of tax payment (within the previous 6 months).</li>
<li data-list-item-id="e8a420107cbb643ba6682437466bf8bec">Utility bill (within the previous 6 months)</li>
</ul>
<div class="body">
<div class="note">
<span class="notetitle">Note: A non-forwarding mailer will be sent to verify the authorized representative’s physical address</span>.</div>
<p>The supporting document(s) must have been issued within the last 6 months and be valid when you submit the request.</p>
</div>
</td>
</tr>
</tbody></table></figure><h3 class="p" id="jp-tollfree">Japan: Toll-free Numbers</h3>
<p class="p"><strong>Japan's toll-free prefixes</strong>: +81120, +81800</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Japan Regulatory Bundle application and **Telecommunications Numbering Use Plan (TNUP), if applicable</td>
<td style="width: 50%;">
<p>Completed Japan Regulatory Bundle Application. Documents you provide must be dated within the last 6 months.</p>
<div class="body">
<div class="note">
<span class="notetitle">Note: </span>Resellers should append a copy of their TNUP to the scan of their completed application for the “Reseller Bundle”. See Notice to Resellers <a href="https://help.twilio.com/articles/9956319880859-Notice-Resellers-of-Japanese-Phone-Numbers-must-provide-valid-Telecommunications-Numbering-Use-Plan-TNUP-November-2022" title="(November 2022)">(November 2022)</a><br>An application must be completed and signed by the authorized representative.</div>
<p>Download the application here:</p>
<p>One of the following:</p>
<ul>
<li data-list-item-id="ef27daf6ad7a972da6bd1bec63f29dbae">English version (.<a href="https://www.twilio.com/content/dam/twilio-com/global/en/guidelines/bundle-application-may-2025---english.pdf" title="pdf">pdf</a> | .<a href="https://www.twilio.com/content/dam/twilio-com/global/en/guidelines/bundle-application-may-2025---english.docx" title="docx">docx</a>)</li>
<li data-list-item-id="ea1932695d096019410a1b3e402b41a94">Japanese version (.<a href="https://www.twilio.com/content/dam/twilio-com/global/en/guidelines/bundle-application-may-2025---japanese.pdf" title="pdf">pdf</a> | .<a href="https://www.twilio.com/content/dam/twilio-com/global/en/guidelines/bundle-application-may-2025---japanese.docx" title="docx">docx</a>)</li>
</ul>
</div>
</td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;">
<p>Corporate registration document as proof of business identity.</p>
<p>The supporting document(s) must have been issued within the last 6 months and be valid when you submit the request</p>
</td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Must be in Japan. A PO Box is not acceptable.</em>
</td>
<td style="width: 50%;">
<p>Corporate registration document as proof of business address.</p>
<p>If your Corporate registration document does not state your Business Address, please provide one of the following to prove the local Business Address:</p>
<ul>
<li data-list-item-id="e0413cdac458df3a73a5ec8f422fb57b9">Certificate of tax payment</li>
<li data-list-item-id="e7885161d653a4c4be93bcebb83f19d92">Utility bill</li>
</ul>
<p>A bank or credit card statement is not a valid utility bill.</p>
<p><span class="notetitle">Note: A non-forwarding mailer will be sent to verify the physical Business Address</span>.</p>
<p><br>The supporting document(s) must have been issued within the last 6 months and be valid when you submit the request.</p>
</td>
</tr>
<tr>
<td style="width: 50%;">Business purpose</td>
<td style="width: 50%;">
<p>Corporate registration document (履歴事項全部証明書) showing declaration of purpose (目 的).</p>
<p>The supporting document(s) must have been issued within the last 6 months and be valid when you submit the request.</p>
</td>
</tr>
<tr>
<td style="width: 50%;">Authorization of representative</td>
<td style="width: 50%;">
<p>To prove that the representative is authorized to act on behalf of the business, provide one of the following:</p>
<ul>
<li data-list-item-id="e67fef5c99f95f86062c070add535399a">Power of attorney</li>
<li data-list-item-id="e74ac1437ff5e36f3bce5a83ad6aea35e">Corporate registration showing name of authorized representative</li>
<li data-list-item-id="efccf51fe834e1f7246419a2b142f04a4">Letter on the company letterhead under seal showing the person is duly authorized to execute the contract with us</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Name of authorized representative</td>
<td style="width: 50%;">
<p>A valid photo identification is required to verify the authorized representative's name, photo, date of birth, and current address:</p>
<p>One of the following:</p>
<ul>
<li data-list-item-id="e74b250a4a03102bc7d3be177f2810f61">Driver’s license</li>
<li data-list-item-id="e003c67f0a416141bb8d30533babe1ada">Certificate of driving record </li>
<li data-list-item-id="ee4aae352cb7f02b1c27701b64d33d742">My Number Card*</li>
<li data-list-item-id="e5902eb86f5903bef1bcb370d8b965eab">“Zairyu” residency card (non-Japanese national)</li>
<li data-list-item-id="e01d9d0f9269bd43c11dcbbf662085f65">Certificate of special permanent resident (non-Japanese national)</li>
</ul>
<p><span class="notetitle">Note: * </span>Don't send the back side of the My Number card.</p>
</td>
</tr>
<tr>
<td style="width: 50%;">Address of authorized representative</td>
<td style="width: 50%;">
<p>Provide a document showing address of authorized representative: </p>
<p>One of the following:</p>
<ul>
<li data-list-item-id="ef6fa062fce1b87441ccef6f7578fea5d">Certificate of tax payment (within the previous 6 months).</li>
<li data-list-item-id="e3aa28bea8df46e66bbc51d1098fdfc05">Utility bill (within the previous 6 months)</li>
</ul>
<div class="body">
<div class="note">
<span class="notetitle">Note: A non-forwarding mailer will be sent to verify the authorized representative’s physical address</span>.</div>
<p>The supporting document(s) must have been issued within the last 6 months and be valid when you submit the request.</p>
</div>
</td>
</tr>
</tbody></table></figure><h3 id="jp-porting">Japan: Porting Guidelines</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table class="country-table" style="margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<th><span title="">Portable numbers</span></th>
<td class="rich-text"><ul><li data-list-item-id="e4ec08c2b9bf2c192ff2aa7c75cfd54f0">Toll-Free numbers (+81800, +81120)</li></ul></td>
</tr>
<tr>
<th><span title="">Restrictions</span></th>
<td class="rich-text"><ul>
<li data-list-item-id="ec741b331ccf27840bc9b091da84d4183">Most of International Phone Numbers have Voice capability only, no SMS.</li>
<li data-list-item-id="e560ac8e2970408d200fca31567ba9ae5">Porting supported from following providers:<ul>
<li data-list-item-id="e318c398cb9128d5fec5af2305d456193">NTT Communications </li>
<li data-list-item-id="e2a77a7d025775de79421cba2c16a1acf">NTT East / NTT West</li>
<li data-list-item-id="e55311da39779c49b97ad5fa3b656ab4a">KDDI</li>
<li data-list-item-id="eb4f6457851b8560cefaf956b7c0b11a7">Rakuten Communications</li>
<li data-list-item-id="e787aaaf58bb886dacc153bc69ee16cd5">Softbank</li>
</ul>
</li>
<li data-list-item-id="ee9e51246f4358a7856b24a5ead3558c8">Original physical LOA will need to be posted to Twilio's carrier provider, once port has been approved.</li>
</ul></td>
</tr>
<tr>
<th><span title="">Required information</span></th>
<td class="rich-text"><ul>
<li data-list-item-id="e3a32f2ef2f16b5f5fbbc3f5c4ccfa25d">For Softbank - <a href="https://twilio.zendesk.com/hc/article_attachments/36933483837339">Letter of Authorization (LOA) </a>signed and stamped by the end user. </li>
<li data-list-item-id="e135b4fc4c00830ada4961e72385f956d">For other Carriers – Filled out <a href="https://twilio.zendesk.com/hc/article_attachments/40707049764891" target="_blank" rel="noopener noreferrer">Letter of Authorization (LOA)</a>. Check <a href="https://twilio.zendesk.com/guide-media/01K0XRXNNS9G87RCCTM0VTCYHE" target="_blank" rel="noopener noreferrer">here</a> for the English guide.</li>
<li data-list-item-id="e88d6b969fd10d552e4977a10961e56c8"><a href="https://www.twilio.com/en-us/guidelines/jp/regulatory">Applicable regulatory compliance documentation</a></li>
</ul></td>
</tr>
<tr>
<th><span title="">Timeframe</span></th>
<td class="rich-text">3-4 weeks after documentation/information submission, depending on the complexity of the port and time required by the current service provider.</td>
</tr>
<tr>
<th><span title="">Regulatory bodies</span></th>
<td class="rich-text">Telecommunications technology and system division at Ministry of Internal Affairs and Communications (<a href="https://www.soumu.go.jp" target="_blank" rel="noopener noreferrer">https://www.soumu.go.jp</a>)</td>
</tr>
<tr>
<th><strong>Other Details</strong></th>
<td>Original physical LOA will need to be posted to Twilio's carrier provider, once port has been approved.</td>
</tr>
<tr>
<th><span title="">How to submit</span></th>
<td class="rich-text">Contact <a href="https://support.zendesk.com/hc/articles/4408843597850" target="_blank" rel="noopener noreferrer">Zendesk Customer Support</a> and provide all the documents listed under the "Required information" section.</td>
</tr>
</tbody></table></figure>
</div></div>
</div>
<div class="card">
<div class="card-header" id="jo-header"><h2 class="mb-0" id="jo"><button class="btn btn-link collapsed" id="jo-toggle" aria-controls="jo-panel" aria-expanded="false" data-bs-target="#jo-panel" data-bs-toggle="collapse">🇯🇴 Jordan</button></h2></div>
<div class="collapse" id="jo-panel" aria-labelledby="jo"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 id="jo-tollfree">Jordan: Toll-free Numbers</h3>
<p class="p"><strong>Capabilities</strong>: Voice</p>
<p class="p"><strong>Jordan's toll-free prefix</strong>: +962 800</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="ed7d3001d3fba6571260ae39cf3378f79">Business registration</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address (can be anywhere in the world)</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="ea2eaaed7ed968e80a81f260c1be9ba34">Business registration</li>
<li data-list-item-id="eea8dfcc5ca3daaff4c38e7857904fba0">Utility bill</li>
<li data-list-item-id="ec8bbac6ab2937d2649dcc0d5eac9548c">Tax notice</li>
<li data-list-item-id="e05ca1838efd80f8634ee780ae224a4a3">Rent receipt</li>
<li data-list-item-id="e0509d726866567ead8c0a66d3e611512">Title deed</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Letter of authorization</td>
<td style="width: 50%;"><ul><li data-list-item-id="e260b0b191f2d21fd566d6ad4a9a9e98a">Executed letter of authorization. You can copy the <a href="https://www.twilio.com/docs/phone-numbers/regulatory/letter-authorization-loa-template" target="_blank" rel="noopener noreferrer">LoA template</a>.</li></ul></td>
</tr>
</tbody></table></figure><h3 id="jo-restrict">Jordan: Restrictions</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr><td style="width: 100%;"><strong>Restriction</strong></td></tr>
<tr><td style="width: 100%;">Numbers are not allowed for calling card or callback services.</td></tr>
</tbody></table></figure><h3 id="jo-porting">Jordan: Porting Guidelines</h3>
<p>Porting not available.</p>
</div></div>
</div>
<div class="card">
<div class="card-header" id="ke-header"><h2 class="mb-0" id="ke"><button class="btn btn-link collapsed" id="ke-toggle" aria-controls="ke-panel" aria-expanded="false" data-bs-target="#ke-panel" data-bs-toggle="collapse">🇰🇪 Kenya</button></h2></div>
<div class="collapse" id="ke-panel" aria-labelledby="ke"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 id="ke-local">Kenya: Local Numbers</h3>
<p><strong>Capabilities:</strong> Voice</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e75b0524a541dd0deb76c6878de706f25">Excerpt from the commercial register showing the name of an authorized representative</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><em>Must be within locality or region covered by the phone number’s prefix; a PO Box is not acceptable where a local address is required.</em>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e4c66f824b50265d25af8d0a75a047320">Excerpt from the commercial register showing local address</li>
<li data-list-item-id="e1cf78c4360782ad0d878b3988f632b91">Utility bill</li>
<li data-list-item-id="e9ba86786ab300edd1a3eabca5ad51599">Tax notice</li>
<li data-list-item-id="e100e09179c321547a128229f6f56d7d1">Rent receipt</li>
<li data-list-item-id="efb3109a8204993b8d2db67cf229bcb4b">Title deed</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Name of an authorized representative</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e5c79e7d96da2f71a016fcfc9190cf15c">Government-issued ID</li>
<li data-list-item-id="e972985a7f9189bc6740a1ca8509673e8">Passport</li>
</ul>
<p>If you cannot secure the proof of identity of the authorized representative shown on the extract from the commercial register, then provide:</p>
<ul>
<li data-list-item-id="ee368a64d1a4c13310b4be14b6dd23faa">Power of Attorney (PoA) document signed by the authorized representative.</li>
<li data-list-item-id="ef4c66cc95a49d88fda04cfd13a620e5d">Proof of the identity of the person given PoA on behalf of the company.</li>
</ul>
</td>
</tr>
</tbody></table></figure><h3 id="ke-sms">Kenya: SMS Guidelines</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table class="country-table" style="margin-left: 0px; margin-right: auto;"><tbody><tr><td class="rich-text wysiwyg-text-align-justify">All messages sent from international phone numbers to Safaricom mobile operator in Kenya will be blocked by network operators starting August 1, 2024.</td></tr></tbody></table></figure><h3 id="ke-porting">Kenya: Porting Guidelines</h3>
<p>Porting not available.</p>
</div></div>
</div>
<div class="card">
<div class="card-header" id="lb-header"><h2 class="mb-0" id="lb"><button class="btn btn-link collapsed" id="lb-toggle" aria-controls="lb-panel" aria-expanded="false" data-bs-target="#lb-panel" data-bs-toggle="collapse">🇱🇧 Lebanon</button></h2></div>
<div class="collapse" id="lb-panel" aria-labelledby="lb"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 class="p" id="lb-sms">Lebanon: SMS Guidelines</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody><tr><td style="width: 100%;">Starting October 10, 2024, all messages from international phone numbers to Lebanon will be blocked to prevent fraud.</td></tr></tbody></table></figure><h3 id="lb-porting">Lebanon: Porting Guidelines</h3>
<p>Porting not available.</p>
</div></div>
</div>
<div class="card">
<div class="card-header" id="lt-header"><h2 class="mb-0" id="lt"><button class="btn btn-link collapsed" id="lt-toggle" aria-controls="lt-panel" aria-expanded="false" data-bs-target="#lt-panel" data-bs-toggle="collapse">🇱🇹 Lithuania</button></h2></div>
<div class="collapse" id="lt-panel" aria-labelledby="lt"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 id="lt-local">Lithuania: Local Numbers</h3>
<p class="p"><strong>Capabilities</strong>: Voice</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e01f8deb75fc5a7a0fcff7ed130e557af">Business registration</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address (must be within Lithuania)</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e2f05ff9a555c9aa3358a05a9d4577eb0">Business registration showing Lithuanian address</li>
<li data-list-item-id="e15abb1591a3f4d2254cca9a4cdc5829a">Utility bill</li>
<li data-list-item-id="e63ba6883ca06141ffbaff75e5bd81e2b">Tax notice</li>
<li data-list-item-id="ef8246cb405202d25e885b72dfc76e615">Rent receipt</li>
<li data-list-item-id="e3eaaa5f18d17db5a3f6261c91c9991f3">Title deed</li>
</ul>
</td>
</tr>
</tbody></table></figure><h3 id="lt-mobile">Lithuania: Mobile Numbers</h3>
<p class="p"><strong>Capabilities</strong>: SMS</p>
<p class="p"><strong>Availabilities: </strong>Access via the <strong>Lines</strong> tab</p>
<p class="p"><strong>Lithuania's mobile prefix</strong>: +3706</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="ed4a9bafacf0b8a4e41ce591ccd354f99">Business registration</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address</td>
<td style="width: 50%;"><ul><li data-list-item-id="eeaf8ea4e5a0d82d38219ad160e5bccc8">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business registration number</td>
<td style="width: 50%;"><ul><li data-list-item-id="ebca9fc486cdf07ec5891bc43f6591c55">Business registration</li></ul></td>
</tr>
</tbody></table></figure><h3 id="lt-porting">Lithuania: Porting Guidelines</h3>
<p>Porting not available.</p>
</div></div>
</div>
<div class="card">
<div class="card-header" id="lu-header"><h2 class="mb-0" id="lu"><button class="btn btn-link collapsed" id="lu-toggle" aria-controls="lu-panel" aria-expanded="false" data-bs-target="#lu-panel" data-bs-toggle="collapse">🇱🇺 Luxembourg</button></h2></div>
<div class="collapse" id="lu-panel" aria-labelledby="lu"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 class="p" id="lu-local">Luxembourg: Local Numbers</h3>
<p class="p"><strong>Capabilities</strong>: Voice</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e0f49a7a52b7817382306f201eddec20d">Extract from the commercial register (Registre du Commerce et des Sociétés)</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address (must be within Luxembourg)</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e8770f7c98fa74198ea50d07847ae7aed">Excerpt from the commercial register (Registre du Commerce et des Sociétés) showing Luxembourg address</li>
<li data-list-item-id="e910ce9a50d2cc7fa16c31a98e75be2b2">Utility bill</li>
<li data-list-item-id="e4e187f4a9f9e95873ec8f5e38c7ebc31">Tax notice</li>
<li data-list-item-id="e89328868ef10b991df05c06a5276e42d">Rent receipt</li>
<li data-list-item-id="eb1bd9e13a1c917cc7b48cbb5e1e065f1">Title deed</li>
</ul>
</td>
</tr>
</tbody></table></figure><h3 id="lu-tollfree">Luxembourg: Toll-free Numbers</h3>
<p class="p"><strong>Capabilities</strong>: Voice</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e2ccbdf2db0c15072325927e18f8002e1">Extract from the commercial register</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address (must be within Luxembourg)</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e774496ebbd1671043d0751bf74f2c92a">Excerpt from the commercial register showing Luxembourg address </li>
<li data-list-item-id="e6693050c764b0c265f74858008e4fa39">Utility bill</li>
<li data-list-item-id="ee6f3caa2196044dcd7a3ef71e4e51e52">Tax notice</li>
<li data-list-item-id="ec9f5104a9f1d71871a561fe1fb90aa51">Rent receipt</li>
<li data-list-item-id="efa2d77c2136fca4f9f56a57a3c5a7015">Title deed</li>
</ul>
</td>
</tr>
</tbody></table></figure><h3 id="lu-porting">Luxembourg: Porting Guidelines</h3>
<p>Porting not available.</p>
</div></div>
</div>
<div class="card">
<div class="card-header" id="mo-header"><h2 class="mb-0" id="mo"><button class="btn btn-link collapsed" id="mo-toggle" aria-controls="mo-panel" aria-expanded="false" data-bs-target="#mo-panel" data-bs-toggle="collapse">🇲🇴 Macao</button></h2></div>
<div class="collapse" id="mo-panel" aria-labelledby="mo"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 class="p" id="mo-mobile">Macao: Mobile Numbers</h3>
<p class="p"><strong>Capabilities</strong>: Voice</p>
<p class="p"><strong>Macao's mobile prefix</strong>: +8536</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e8c9eac43ad2d665d1d30e8d75238ad18">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address (must be within Macao)</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="ec3ca9977bc9582a403ed14a228781e8e">Excerpt from the commercial register showing the Macao address</li>
<li data-list-item-id="e054f3c70dde1938859d882f3a336f856">Utility bill</li>
<li data-list-item-id="e74dbb34b4f487d844df7a56efb6cb02e">Tax notice</li>
<li data-list-item-id="e634e91e0d6f3ba56fc58f9f141ae3b7b">Rent receipt</li>
<li data-list-item-id="e45a495f3601a7709657f097badb4fce2">Title deed</li>
</ul>
</td>
</tr>
</tbody></table></figure><h3 id="mo-porting">Macao: Porting Guidelines</h3>
<p>Porting not available.</p>
</div></div>
</div>
<div class="card">
<div class="card-header" id="my-header"><h2 class="mb-0" id="my"><button class="btn btn-link collapsed" id="my-toggle" aria-controls="my-panel" aria-expanded="false" data-bs-target="#my-panel" data-bs-toggle="collapse">🇲🇾 Malaysia</button></h2></div>
<div class="collapse" id="my-panel" aria-labelledby="my"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 class="p" id="my-mobile">Malaysia: Mobile Numbers</h3>
<p class="p"><strong>Malaysia's mobile prefixes</strong>: +6016, +6011</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e75bfa1beb368f3b5e5365fb329e043d1">Business registration</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address (must be within Malaysia)</td>
<td style="width: 50%;"><ul><li data-list-item-id="e705ab9b9aa2964fcca94bf64367008c5">Business registration showing Malaysian address</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Name of authorized representative</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e1ce73562299939d98350313cb6641dae">Government-issued ID with picture</li>
<li data-list-item-id="e52ddff176b930fd7da1ee9f48046e3dc">Passport</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Identity document number of authorized representative</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e013983dee3f99e986432cc50b66e3752">Government-issued ID with picture</li>
<li data-list-item-id="e7403f1435a7b7112e66d5df148882ea3">Passport</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Identity document from the issuing country of the authorized representative</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="ec6bb609d7759fb8834f86d90f01ce239">Government-issued ID with picture</li>
<li data-list-item-id="efdf0d3bf328c6918bb9f76e8e4fd653c">Passport</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Address of authorized representative<br><br><em>Must within Malaysia</em>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e6667c5aa8ab29fca70d98e6b67173b42">Government-issued ID showing Malaysian address (for Malaysian citizens or permanent residents)</li>
<li data-list-item-id="e36f25008bd0a4ae9c9d50815527b74db">Work permit showing company and company address (for non-Malaysian citizens)</li>
<li data-list-item-id="e1102ff6e57e922d415188fcc7e0a3d20">Student ID showing university address (for non-Malaysian citizens)</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Authorization for authorized representative<br><br><em>Proof that representative is authorized to act on behalf of the business</em>
</td>
<td style="width: 50%;"><ul>
<li data-list-item-id="ea3927086c501ce0fb064aa5243030216">Executed letter of authorization</li>
<li data-list-item-id="ef8c76f3a5cc09e6cebc7fb9f746a939e">Copy of Companies Commission of Malaysia (SSM) business registration showing authorized representative</li>
</ul></td>
</tr>
</tbody></table></figure><h3 id="my-tollfree">Malaysia: Toll-free Numbers</h3>
<p class="p"><strong>Malaysia's toll-free prefix</strong>: +601800</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e7ba135acee37eba401e4a6b8abe57d8d">Business registration</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Must be within Malaysia</em>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e2a94a169de661eec5df0c1aa73ea14f4">Business registration </li>
<li data-list-item-id="edec2887048be43e005268f298f5dd02a">Utility bill</li>
<li data-list-item-id="e74110bd880fc59f70ae5d70e85092572">Tax notice</li>
<li data-list-item-id="e139cc2ffa7bcacb53dff79dc5e1e7090">Rent receipt</li>
<li data-list-item-id="ec50c0fcdfc80372d1bce09d96a14adf8">Title deed</li>
</ul>
</td>
</tr>
</tbody></table></figure><h3 id="my-sms">Malaysia: SMS Guidelines</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table class="country-table" style="margin-left: 0px; margin-right: auto;"><tbody><tr><td class="rich-text wysiwyg-text-align-justify">
<p>Effective September 1, 2024, due to updated requirements from the Malaysian telecommunications regulator (MCMC) to combat fraud, all SMS messages sent to Malaysia that contain any of the following content in the message body will be blocked:</p>
<ul>
<li data-list-item-id="e852cb81b9d95d93f907f05c793116d32">Mobile or fixed-line phone numbers</li>
<li data-list-item-id="e92f12a8f60fa3222d0c00e51b3cf9ad4">Requests for a person’s personal information (e.g. name, identification number, card number, bank account number, etc.)</li>
<li data-list-item-id="e0443c87867d83474b3ff66a6309edfeb">URLs</li>
</ul>
</td></tr></tbody></table></figure><h3 id="my-porting">Malaysia: Porting Guidelines</h3>
<p>Porting not available.</p>
</div></div>
</div>
<div class="card">
<div class="card-header" id="ml-header"><h2 class="mb-0" id="ml"><button class="btn btn-link collapsed" id="ml-toggle" aria-controls="ml-panel" aria-expanded="false" data-bs-target="#ml-panel" data-bs-toggle="collapse">🇲🇱 Mali</button></h2></div>
<div class="collapse" id="ml-panel" aria-labelledby="ml"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 id="ml-local">Mali: Local Numbers</h3>
<p class="p"><strong>Capabilities</strong>: Voice</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="eaa6ce427418f8d1b0fec6e7e9223115c">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Must be within locality or region covered by the phone number’s prefix; a P.O. Box is not acceptable where a local address is required</em>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="ebb056a223c518eaace35aa9a9511c873">Excerpt from the commercial register showing local address</li>
<li data-list-item-id="e5f57cc6c21c0bc9fc81167748ae9a198">Utility bill</li>
<li data-list-item-id="e74d1c500c7e8e4ce0c59df9ec64c2480">Tax notice</li>
<li data-list-item-id="e97b8152c37c8e20a175c6e89afd751c8">Rent receipt</li>
<li data-list-item-id="e20215046c8c289e4bb9687f5f0e69dd0">Title deed</li>
</ul>
</td>
</tr>
</tbody></table></figure><h3 id="ml-porting">Mali: Porting Guidelines</h3>
<p>Porting not available.</p>
</div></div>
</div>
<div class="card">
<div class="card-header" id="mu-header"><h2 class="mb-0" id="mu"><button class="btn btn-link collapsed" id="mu-toggle" aria-controls="mu-panel" aria-expanded="false" data-bs-target="#mu-panel" data-bs-toggle="collapse">🇲🇺 Mauritius</button></h2></div>
<div class="collapse" id="mu-panel" aria-labelledby="mu"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 class="p" id="mu-mobile">Mauritius: Mobile Numbers</h3>
<p class="p"><strong>Mauritius' mobile prefix</strong>: +2305</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e5c49e10489c753b415825cae4a87e164">Business registration document</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Must be within Mauritius</em>
</td>
<td style="width: 50%;"><ul><li data-list-item-id="edf0401c8ea739ec714ae2fbb6fe7085b">Utility bill</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Email</td>
<td style="width: 50%;"><ul><li data-list-item-id="ed02cc67a67e8c841d02e9374b74bea99">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Phone number</td>
<td style="width: 50%;"><ul><li data-list-item-id="ea3a3c42a9e2ee3cc70ea93a378f252d1">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Representative</td>
<td style="width: 50%;">
<p>One of the following:<br> </p>
<ul>
<li data-list-item-id="ed9a4e41a9a305f5c21c160aa025d260a">Passport</li>
<li data-list-item-id="e154865fed4e6deb265a34aed358d1da2">National ID Card</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Photo</td>
<td style="width: 50%;"><ul><li data-list-item-id="e7969dc2ec539fd0b8061d7d164be8203">Coloured photo of the individual (selfie)</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Letter of Authorization (LOA)</td>
<td style="width: 50%;"><ul><li data-list-item-id="e0404f2ebf5b0b0bf396fa2f189acabde">Executed Letter of Authorization. You can find a template <a href="#h_01HTHNSNW9ABVDH3NG63MRDNXE">here</a>.</li></ul></td>
</tr>
</tbody></table></figure><h3 id="mu-porting">Mauritius: Porting Guidelines</h3>
<p>Porting not available.</p>
</div></div>
</div>
<div class="card">
<div class="card-header" id="mx-header"><h2 class="mb-0" id="mx"><button class="btn btn-link collapsed" id="mx-toggle" aria-controls="mx-panel" aria-expanded="false" data-bs-target="#mx-panel" data-bs-toggle="collapse">🇲🇽 Mexico</button></h2></div>
<div class="collapse" id="mx-panel" aria-labelledby="mx"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 class="p" id="mx-local">Mexico: Local Numbers</h3>
<p class="p"><strong>Capabilities</strong>: Voice</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="ef2f283fe590862856346152ecd917b0c">Constancia de Situación Fiscal (Tax Status Certificate) available from the <a href="https://www.sat.gob.mx/portal/public/home">SAT portal</a>
</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required.</em>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="eb4600a5846994f6404daf4d23b20e9ac">Constancia de Situación Fiscal (Tax Status Certificate) available from the <a href="https://www.sat.gob.mx/portal/public/home">SAT portal</a>
</li>
<li data-list-item-id="e5ebc60728bf491aaaee121f6d601b878">Utility bill (dated within the last 12 months)</li>
<li data-list-item-id="e563cdd14e9c968713f14276466495629">Government communication (dated within the last 12 months)</li>
</ul>
</td>
</tr>
</tbody></table></figure><h3 id="mx-mobile">Mexico: Mobile Numbers</h3>
<p class="p"><strong>Capabilities</strong>: Voice + SMS</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e38c967485d1e0062f8f37b6390c2784c">Constancia de Situación Fiscal (Tax Status Certificate) available from the <a href="https://www.sat.gob.mx/portal/public/home">SAT portal</a>
</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Must be within Mexico; a PO box is not acceptable.</em>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="ec1b1b4ed1381eb2764b8f07fdd997a8a">Constancia de Situación Fiscal (Tax Status Certificate) available from the <a href="https://www.sat.gob.mx/portal/public/home">SAT portal</a>
</li>
<li data-list-item-id="e71d9268fc635d36d891ec2e2e172e83f">Utility bill (dated within the last 12 months)</li>
<li data-list-item-id="e210e45647d8a7a3ef67a5f332d57719c">Government communication (dated within the last 12 months)</li>
</ul>
</td>
</tr>
<tr>
<td>Restrictions</td>
<td>Mexico Mobile numbers may only be used for two-way person-to-person (P2P) communication. Local carriers do not permit A2P or automated messaging on this number type and such traffic will be blocked immediately.</td>
</tr>
</tbody></table></figure><h3 id="mx-tollfree">Mexico: Toll-free Numbers</h3>
<p class="p"><strong>Capabilities</strong>: Voice</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e8f1bbe3142ef46588c97bd76e7fda569">Business registration</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>May be anywhere in the world; a PO box is not acceptable.</em>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e0d70398a70733196a7208b27e40be9c1">Business registration</li>
<li data-list-item-id="e5aa77c707cac305b1b504f528f2a1199">Utility bill (dated within the last 12 months)</li>
<li data-list-item-id="ef743088412416d5e2710cb449cbcf87e">Government communication (dated within the last 12 months)</li>
</ul>
</td>
</tr>
</tbody></table></figure><h3 id="mx-porting">Mexico: Porting Guidelines</h3>
<p>Porting not available.</p>
</div></div>
</div>
<div class="card">
<div class="card-header" id="mm-header"><h2 class="mb-0" id="mm"><button class="btn btn-link collapsed" id="mm-toggle" aria-controls="mm-panel" aria-expanded="false" data-bs-target="#mm-panel" data-bs-toggle="collapse">🇲🇲 Myanmar</button></h2></div>
<div class="collapse" id="mm-panel" aria-labelledby="mm"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 id="mm-sms">Myanmar: SMS Guidelines</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table class="country-table" style="margin-left: 0px; margin-right: auto;"><tbody><tr><td class="rich-text wysiwyg-text-align-justify">All messages sent from international phone numbers to Mytel mobile operator in Myanmar will be blocked by network operators starting August 1, 2024.</td></tr></tbody></table></figure><h3 id="mm-porting">Myanmar: Porting Guidelines</h3>
<p>Porting not available.</p>
</div></div>
</div>
<div class="card">
<div class="card-header" id="nl-header"><h2 class="mb-0" id="nl"><button class="btn btn-link collapsed" id="nl-toggle" aria-controls="nl-panel" aria-expanded="false" data-bs-target="#nl-panel" data-bs-toggle="collapse">🇳🇱 Netherlands</button></h2></div>
<div class="collapse" id="nl-panel" aria-labelledby="nl"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 id="nl-local">Netherlands: Local Numbers</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e4e53738193e96c2d31b81b5ef6579ef1">Excerpt from the commercial register (KvK)</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required</em>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="ec55406e371ef368a263a09b53be96519">Excerpt from the commercial register (KvK) showing local address</li>
<li data-list-item-id="e2a3467330f73ec83f98c75794173f999">Utility bill</li>
<li data-list-item-id="ec3c26f52cceedb18164ea556b3b397c3">Tax notice</li>
<li data-list-item-id="e58c0bb1cc94aaaf4167f7476afd74b18">Rent receipt</li>
<li data-list-item-id="ed17248a5070c37b9f034e4bc73127ce7">Title deed</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Netherlands VAT number</td>
<td style="width: 50%;"><ul><li data-list-item-id="eda3ed277949b26c274270c28b45b41ee">None required</li></ul></td>
</tr>
</tbody></table></figure><h3 id="nl-national">Netherlands: National Numbers</h3>
<p class="p"><strong>Netherlands' national prefix</strong>: +3185</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e8b61507a6657fddc462a5239f89e18b3">Excerpt from the commercial register (KvK)</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Must be within the Netherlands</em>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e03e6d07f5eb0748879abc5eab552f805">Excerpt from the commercial register (KvK) showing Netherlands address</li>
<li data-list-item-id="ea562d85aac41549f395046b7759237f9">Utility bill</li>
<li data-list-item-id="e2a981d8279392f5c4d733d825ccc39f1">Tax notice</li>
<li data-list-item-id="ee297f941ceed6e8191a907ffe701f47f">Rent receipt</li>
<li data-list-item-id="e177b1faff3e138556abc19a94735ea51">Title deed</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Netherlands VAT number</td>
<td style="width: 50%;"><ul><li data-list-item-id="e2208fda916ce487c15868f44fadc1808">None required</li></ul></td>
</tr>
</tbody></table></figure><h3 id="nl-mobile">Netherlands: Mobile Numbers</h3>
<p class="p"><strong>Netherlands' mobile prefix</strong>: +3197</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="ed8c7615dfc526558a306c2aa281906e9">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Can be anywhere in the world</em>
</td>
<td style="width: 50%;"><ul><li data-list-item-id="e21d76d8fa458948d4a5d5d10adc66261">None required</li></ul></td>
</tr>
</tbody></table></figure><h3 id="nl-tollfree">Netherlands: Toll-free Numbers</h3>
<p class="p"><strong>Netherlands' toll-free prefix</strong>: +31800</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e74c758d6cd13826cafd8276184c60979">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Can be anywhere in the world</em>
</td>
<td style="width: 50%;"><ul><li data-list-item-id="ebd15d327ba8c5f89b910971885d59209">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business Purpose for Number</td>
<td style="width: 50%;"><ul><li data-list-item-id="e5fef814f1258efa0423c78c034d919fa">None required</li></ul></td>
</tr>
</tbody></table></figure><h3 class="p" id="nl-porting">Netherlands: Porting Guidelines</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table class="country-table" style="margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<th><span title="">Portable numbers</span></th>
<td class="rich-text"><ul>
<li data-list-item-id="edf281fe8478c0c0ca7ded770f9936ceb">Geographic (local) numbers</li>
<li data-list-item-id="e87f5cc5f72a0c2c44a1025c7572ec110">Non-geographic (national) numbers (+3185)</li>
<li data-list-item-id="e5c352e8e495240db1e1047b500a3463b">Toll-free numbers</li>
</ul></td>
</tr>
<tr>
<th><span title="">Restrictions</span></th>
<td class="rich-text"><ul>
<li data-list-item-id="e524d529a624fddc7aa38e7a292216e60">Most international phone numbers have VOICE capability only, no SMS.</li>
<li data-list-item-id="e126ac8c5f53efdb0de6376a9e8a8d4ed">Some service providers’ contracts do not allow phone numbers to be ported while the contract is active. Before submitting your order, check with your provider to ensure your contract allows you to port your phone numbers</li>
</ul></td>
</tr>
<tr>
<th><span title="">Required information</span></th>
<td class="rich-text"><ul>
<li data-list-item-id="e209066a78989b8437a71dba163fcd08e">Letter of Authorization (LOA) dated within the last 90 days. Choose the appropriate LOA for your order:<ul>
<li data-list-item-id="e4d33a2cb0f5c8c7f9ad4e71b85f65d16">
<a href="https://support.twilio.com/hc/article_attachments/11068356896795" target="_blank" rel="noopener noreferrer">Netherlands LOA (Terminate existing agreement)</a>, or</li>
<li data-list-item-id="e52525ac825ed68fb96e46248df7b5bbe">
<a href="https://support.twilio.com/hc/article_attachments/11068363484187" target="_blank" rel="noopener noreferrer">Netherlands LOA (Early termination of existing contract)</a>.</li>
</ul>
</li>
<li data-list-item-id="e62fbd08bc2390cbb7d32fbff7cf2fdcd">Applicable regulatory compliance documentation (above)</li>
<li data-list-item-id="ed3cf73c6c847b1c95a1653a7bf6897dc">Copy of the most recent phone bill (within the last 30 days)</li>
</ul></td>
</tr>
<tr>
<th><span title="">Timeframe</span></th>
<td class="rich-text">After you've submitted all required documentation and information, it can take up to six weeks, depending on the complexity of the port and the time required by the current service provider.</td>
</tr>
<tr>
<th><span title="">Regulatory bodies</span></th>
<td class="rich-text">
<a href="https://www.acm.nl/nl/onderwerpen/telecommunicatie" target="_blank" rel="noopener noreferrer">Autoriteit Consument &amp; Markt</a> (ACM)</td>
</tr>
<tr>
<th><span title="">How to submit</span></th>
<td class="rich-text">
<a href="https://support.zendesk.com/hc/articles/4408843597850-Contacting-Zendesk-Customer-Support" target="_blank" rel="noopener noreferrer">Contact the Zendesk support team</a> with the required documentation and information.</td>
</tr>
</tbody></table></figure>
</div></div>
</div>
<div class="card">
<div class="card-header" id="nz-header"><h2 class="mb-0" id="nz"><button class="btn btn-link collapsed" id="nz-toggle" aria-controls="nz-panel" aria-expanded="false" data-bs-target="#nz-panel" data-bs-toggle="collapse">🇳🇿 New Zealand</button></h2></div>
<div class="collapse" id="nz-panel" aria-labelledby="nz"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 id="nz-local">New Zealand: Local Numbers</h3>
<p class="p"><strong>Capabilities</strong>: Voice</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="ee72981a4ae1fd7e63a87ef1b1d633785">Excerpt from the commercial register</li>
<li data-list-item-id="e884d0bc944bf14b716561baffe87b633">Business registration</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Business address (must be in New Zealand)</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e0e2c61889d9801c9cbcac5df975ebc93">Excerpt from the commercial register showing the local address</li>
<li data-list-item-id="e20afe070ef55e1b93539ca931831e445">Business registration showing the local address</li>
<li data-list-item-id="ea19fd0ad8409b5ea53068e3c5af099cb">Utility bill</li>
<li data-list-item-id="e48d415925642dcbffc28cbd4be765d66">Tax notice</li>
<li data-list-item-id="ef4af7fb9f46be769d3dc9083d0bc1039">Rent receipt</li>
<li data-list-item-id="ea9030401c5df9ecd30b943691363f9b7">Title deed</li>
</ul>
</td>
</tr>
</tbody></table></figure><h3 id="nz-porting">New Zealand: Porting Guidelines</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table class="country-table" style="margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<th><span title="">Portable numbers</span></th>
<td class="rich-text"><ul>
<li data-list-item-id="e9a1aa2e26323ad141a57d2edff50beed">Geographic (local) numbers (+643, +644, +646, +647, +649)</li>
<li data-list-item-id="e09994155fda4ddc63b4b0369898f7a21">Toll-free numbers (+64508 or +64800)</li>
</ul></td>
</tr>
<tr>
<th><span title="">Restrictions</span></th>
<td class="rich-text">Most international phone numbers have VOICE capability only, no SMS.</td>
</tr>
<tr>
<th><span title="">Required information</span></th>
<td class="rich-text"><ul>
<li data-list-item-id="e61e87eae81bf40d922fd116783e87472">
<a class="bf_ungated_init" href="https://twilio-cms-prod.s3.amazonaws.com/documents/LOA_NZ.pdf" target="_blank" rel="noopener noreferrer">Letter of Authorization (LOA)</a> dated within the last 30 days. </li>
<li data-list-item-id="ef626b10e4ba2bfddbc222f734b5d2a45">Applicable regulatory compliance documentation (above)</li>
<li data-list-item-id="e7088a4b44c73f1c672a8ca3bcd1d8985">Copy of the most recent phone bill (within last 30 days)</li>
</ul></td>
</tr>
<tr>
<th><span title="">Timeframe</span></th>
<td class="rich-text">After you've submitted all required information and documentation, it can take up to six weeks, depending on the complexity of the port and the time required by the current service provider.</td>
</tr>
<tr>
<th><span title="">Regulatory bodies</span></th>
<td class="rich-text"><ul>
<li data-list-item-id="e916bb857b1272d90d99055620d236ef1">Local and mobile number portability (LMNP) are both regulated under the Telecommunications Act</li>
<li data-list-item-id="eb168d1baa372401bdc21fa7ea6bbadeb">Ports are authorized, scheduled, and coordinated via a centralized number portability system called IPMS (Industry Portability Management System). All networks update their own routing information and confirm this information with IPMS</li>
</ul></td>
</tr>
<tr>
<th><span title="">How to submit</span></th>
<td class="rich-text">
<a href="https://support.zendesk.com/hc/articles/4408843597850-Contacting-Zendesk-Customer-Support" target="_blank" rel="noopener noreferrer">Contact the Zendesk support team</a> with the required documentation and information.</td>
</tr>
</tbody></table></figure>
</div></div>
</div>
<div class="card">
<div class="card-header" id="no-header"><h2 class="mb-0" id="no"><button class="btn btn-link collapsed" id="no-toggle" aria-controls="no-panel" aria-expanded="false" data-bs-target="#no-panel" data-bs-toggle="collapse">🇳🇴 Norway</button></h2></div>
<div class="collapse" id="no-panel" aria-labelledby="no"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 id="no-local">Norway: Local Numbers</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business Name<br><br><em>The officially registered name of the business; Must be registered in Norway</em>
</td>
<td style="width: 50%;"><ul><li data-list-item-id="ef73654d5ad466defe3cfe83219b5451d">Norwegian Certificate of Registration (Firmaattest)</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business Address<br><br><em>Must be within Norway; a PO box is not acceptable</em>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e3c71677214f39d7596d650905a24904b">Norwegian Certificate of Registration (Firmaattest)</li>
<li data-list-item-id="e8c2b0d0ce8431ae9b2e57dd8b40618b7">Utility bill (if address differs from Certificate/Firmaattest)</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Business Registration Number<br><br><em>The company's registration number (organisasjonsnummer) as it appears on the Certificate of Registration (Firmaattest)</em>
</td>
<td style="width: 50%;"><ul><li data-list-item-id="e39b478e0e49a1351703b8fbbd340cfa5">Norwegian Certificate of Registration (Firmaattest)</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Name of Authorized Representative<br><br><em>Provide the name as it appears on the Government ID or Passport. Must match the name appearing on the Certificate of Registration (Firmaattest).</em>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e29b02db6c98dec8060ae26fc343457d4">Norwegian Government-issued ID</li>
<li data-list-item-id="ef0717166a382f517d068c16cad20433f">Passport</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Email of Authorized Representative</td>
<td style="width: 50%;"><ul><li data-list-item-id="e73c76762179fa4866830ae2dcf348c20">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business Website<br><br><em>Public facing website or verified social media account</em>
</td>
<td style="width: 50%;"><ul><li data-list-item-id="e4228e95a04b03ed858b95248ff4be81c">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Authorization of Authorized Representative</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="ee8ad9b2d67aab0d875ebfc0225cc6976">Power of attorney</li>
<li data-list-item-id="edcff7d610c5bea0bcf9ce12d17be2775">Norwegian Certificate of Registration (Firmaattest)</li>
</ul>
</td>
</tr>
</tbody></table></figure><h3 id="no-mobile">Norway: Mobile Numbers</h3>
<p class="p"><strong>Norway's mobile prefix</strong>: +4759</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="vertical-align: top; width: 50%;"><strong>Required information</strong></td>
<td style="vertical-align: top; width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="vertical-align: top; width: 50%;">Business Name<br><br><em>The officially registered name of the business; Must be registered in Norway</em>
</td>
<td style="vertical-align: top; width: 50%;"><ul><li data-list-item-id="ef0dd6a3daa4898a64d94a36a6d56579a">Norwegian Certificate of Registration (Firmaattest)</li></ul></td>
</tr>
<tr>
<td style="vertical-align: top; width: 50%;">Business Address<br><br><em>Must be within Norway; a PO box is not acceptable</em>
</td>
<td style="vertical-align: top; width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="ea969a9d77c2a5e8b5e879b3eb3013a8c">Norwegian Certificate of Registration (Firmaattest)</li>
<li data-list-item-id="e3bfc862526ba3a1cdd5cb591252c8794">Utility bill (if address differs from Certificate/Firmaattest)</li>
</ul>
</td>
</tr>
<tr>
<td style="vertical-align: top; width: 50%;">Business Registration Number<br><br><em>The company's registration number (organisasjonsnummer) as it appears on the Certificate of Registration (Firmaattest)</em>
</td>
<td style="vertical-align: top; width: 50%;"><ul><li data-list-item-id="eb123586aa95e93169ec9e916af42b4b2">Norwegian Certificate of Registration (Firmaattest)</li></ul></td>
</tr>
<tr>
<td style="vertical-align: top; width: 50%;">Name of Authorized Representative<br><br><em>Provide the name as it appears on the Government ID or Passport. Must match the name appearing on the Certificate of Registration (Firmaattest).</em>
</td>
<td style="vertical-align: top; width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e0cc70fdf31538e488b755c3eef234dd9">Norwegian Government-issued ID</li>
<li data-list-item-id="e8c259403e26db24d86fff204a728b27e">Passport</li>
</ul>
</td>
</tr>
<tr>
<td style="vertical-align: top; width: 50%;">Email of Authorized Representative</td>
<td style="vertical-align: top; width: 50%;"><ul><li data-list-item-id="e3a492b93032991881d19cd4757b2fdf7">None required</li></ul></td>
</tr>
<tr>
<td style="vertical-align: top; width: 50%;">Business Website<br><br><em>Public facing website or verified social media account</em>
</td>
<td style="vertical-align: top; width: 50%;"><ul><li data-list-item-id="e342e624e47d9d42fb5103b3b10f0cafb">None required</li></ul></td>
</tr>
<tr>
<td style="vertical-align: top; width: 50%;">Authorization of Authorized Representative</td>
<td style="vertical-align: top; width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="eeade7236c0ef1f3abcfc2affb010c55f">Power of attorney</li>
<li data-list-item-id="e14a724aad8ed8c96a6f5d6c2b5221ca4">Norwegian Certificate of Registration (Firmaattest)</li>
</ul>
</td>
</tr>
</tbody></table></figure><h3 id="no-tollfree">Norway: Toll-free Numbers</h3>
<p class="p"><strong>Norway's toll-free prefix</strong>: +47800</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="vertical-align: top; width: 50%;"><strong>Required information</strong></td>
<td style="vertical-align: top; width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="vertical-align: top; width: 50%;">Business Name<br><br><em>The officially registered name of the business; Must be registered in Norway</em>
</td>
<td style="vertical-align: top; width: 50%;"><ul><li data-list-item-id="e08624ee83dcea3bb108837b4e2036ead">Norwegian Certificate of Registration (Firmaattest)</li></ul></td>
</tr>
<tr>
<td style="vertical-align: top; width: 50%;">Business Address<br><br><em>Must be within Norway; a PO box is not acceptable</em>
</td>
<td style="vertical-align: top; width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e3b25839973d34dccbf4f3e3916ff66d6">Norwegian Certificate of Registration (Firmaattest)</li>
<li data-list-item-id="e1f761eee308055d27272cbf38b13cff4">Utility bill (if address differs from Certificate/Firmaattest)</li>
</ul>
</td>
</tr>
<tr>
<td style="vertical-align: top; width: 50%;">Business Registration Number<br><br><em>The company's registration number (organisasjonsnummer) as it appears on the Certificate of Registration (Firmaattest)</em>
</td>
<td style="vertical-align: top; width: 50%;"><ul><li data-list-item-id="e10aecce8b91db10a932e66a888eb9cde">Norwegian Certificate of Registration (Firmaattest)</li></ul></td>
</tr>
<tr>
<td style="vertical-align: top; width: 50%;">Name of Authorized Representative<br><br><em>Provide the name as it appears on the Government ID or Passport. Must match the name appearing on the Certificate of Registration (Firmaattest).</em>
</td>
<td style="vertical-align: top; width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e4b5bd86de4816f06c783fe2016183177">Norwegian Government-issued ID</li>
<li data-list-item-id="ec24c842900822cdd2bebfbb966119400">Passport</li>
</ul>
</td>
</tr>
<tr>
<td style="vertical-align: top; width: 50%;">Email of Authorized Representative</td>
<td style="vertical-align: top; width: 50%;"><ul><li data-list-item-id="ec2ec4132aef57254505109df83a1e766">None required</li></ul></td>
</tr>
<tr>
<td style="vertical-align: top; width: 50%;">Business Website<br><br><em>Public facing website or verified social media account</em>
</td>
<td style="vertical-align: top; width: 50%;"><ul><li data-list-item-id="e3c6a60ffac9437674c0f63395701c5f2">None required</li></ul></td>
</tr>
<tr>
<td style="vertical-align: top; width: 50%;">Authorization of Authorized Representative</td>
<td style="vertical-align: top; width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="ec0ad655d9a3bd796d6b34cda64a2cc8a">Power of attorney</li>
<li data-list-item-id="e5796f1a61f479706f1aa394080d3b55c">Norwegian Certificate of Registration (Firmaattest)</li>
</ul>
</td>
</tr>
</tbody></table></figure><h3 id="no-porting">Norway: Porting Guidelines</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table class="country-table" style="margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<th><span title="">Portable numbers</span></th>
<td class="rich-text">Geographic (local) numbers</td>
</tr>
<tr>
<th><span title="">Restrictions</span></th>
<td class="rich-text">Most international phone numbers have VOICE capability only, no SMS.</td>
</tr>
<tr>
<th><span title="">Required information</span></th>
<td class="rich-text"><ul>
<li data-list-item-id="e5d08008e9d76c2adb6ed7deeb397128c">
<a class="bf_ungated_init" href="https://www.twilio.com/content/dam/twilio-com/global/en/guidelines/Norway_LOA.pdf" target="_blank" rel="noopener noreferrer">Letter of Authorization (LOA)</a> dated within the last 90 days</li>
<li data-list-item-id="ebe1feb8beb293b8e57b5aa9eb00e939b">Copy of the most recent phone bill (within last 30 days)</li>
<li data-list-item-id="e88d451f51b3a665b4b66ab6f91104bbb">Applicable regulatory compliance documentation (above)</li>
</ul></td>
</tr>
<tr>
<th><span title="">Timeframe</span></th>
<td class="rich-text">After you've submitted all required documentation and information, it can take up to six weeks, depending on the complexity of the port and time required by the current service provider.</td>
</tr>
<tr>
<th><span title="">Regulatory bodies</span></th>
<td class="rich-text">
<a href="https://www.nkom.no/english" target="_blank" rel="noopener noreferrer">The Norwegian Communications Authority</a> (NKOM)</td>
</tr>
<tr>
<th><span title="">How to submit</span></th>
<td class="rich-text">
<a href="https://support.zendesk.com/hc/articles/4408843597850-Contacting-Zendesk-Customer-Support" target="_blank" rel="noopener noreferrer">Contact the Zendesk support team</a> with the required documentation and information.</td>
</tr>
</tbody></table></figure>
</div></div>
</div>
<div class="card">
<div class="card-header" id="pa-header"><h2 class="mb-0" id="pa"><button class="btn btn-link collapsed" id="pa-toggle" aria-controls="pa-panel" aria-expanded="false" data-bs-target="#pa-panel" data-bs-toggle="collapse">🇵🇦 Panama</button></h2></div>
<div class="collapse" id="pa-panel" aria-labelledby="pa"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 id="pa-local">Panama: Local Numbers</h3>
<p class="p"><strong>Capabilities</strong>: Voice</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="ecbd32640805d4ca5114ab4803f249059">Business registration (Certificado de Registro Público) showing name of authorised representative or legal representative</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Must be within the locality or region covered by the phone number's prefix</em>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e65f2c5d6aa9600cef01f9b7ae5fa456d">Business registration (Certificado de Registro Público) showing address</li>
<li data-list-item-id="e001b339a34bd3f174f2a77be9be78784">Utility bill</li>
<li data-list-item-id="e8196a5dbf2acc0a64f6d5131c4dfafa2">Tax notice</li>
<li data-list-item-id="e2cffb6729aad269995b719e42a110001">Rent receipt</li>
<li data-list-item-id="e6436d5e67812c81a56194b067f753070">Title deed</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Name of authorized representative or legal representative</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e66b148db28a2fc8f3eb2619bb07accac">National Identity document (Cedula de Identidad) for Panamanian citizens or residents</li>
<li data-list-item-id="ec9ff5eb3c9614e74933c4bc00571406e">Passport for foreign citizens that are non-residents</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Letter of Declaration</td>
<td style="width: 50%;"><ul><li data-list-item-id="e046c777ee02f84ab720d829772a83124">Signed Letter of Declaration. Please copy the form for the template located <a href="https://www.twilio.com/docs/phone-numbers/regulatory/form-letter-of-declaration-template" target="_blank" rel="noopener noreferrer" title="here">here</a>.</li></ul></td>
</tr>
</tbody></table></figure><h3 id="pa-tollfree">Panama: Toll-free Numbers</h3>
<p class="p"><strong>Capabilities</strong>: Voice</p>
<p class="p"><strong>Panama's toll-free prefix</strong>: +507800</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e51803cf39b08ba76330d969297ddb943">Business registration (Certificado de Registro Público) showing name of authorised representative or legal representative</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address (must be within Panama)</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e3c9b5f64c3b350efbb8692773f8f141b">Business registration (Certificado de Registro Público) showing address</li>
<li data-list-item-id="e232c0f0b4a20af6cda8462eb6c5241dc">Utility bill</li>
<li data-list-item-id="e53be0d5619f73ec0dd7f537605ba5da6">Tax notice</li>
<li data-list-item-id="ebdd85b81c4d68c08d4ad5566270a445f">Rent receipt</li>
<li data-list-item-id="ec273d49b54fa7e8b837d14a4eb7ca215">Title deed</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Name of authorized representative or legal representative</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="ecb249e2556f208ba36436eabb23b0b9f">National Identity document (Cedula de Identidad) for Panamanian citizens or residents</li>
<li data-list-item-id="eefe1cbe69cacb6e3faf04ddb9f5d714a">Passport for foreign citizens that are non-residents</li>
</ul>
</td>
</tr>
</tbody></table></figure><h3 id="pa-porting">Panama: Porting Guidelines</h3>
<p>Porting not available.</p>
</div></div>
</div>
<div class="card">
<div class="card-header" id="pe-header"><h2 class="mb-0" id="pe"><button class="btn btn-link collapsed" id="pe-toggle" aria-controls="pe-panel" aria-expanded="false" data-bs-target="#pe-panel" data-bs-toggle="collapse">🇵🇪 Peru</button></h2></div>
<div class="collapse" id="pe-panel" aria-labelledby="pe"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 class="p" id="pe-tollfree">Peru: Toll-free Numbers</h3>
<p class="p"><strong>Capabilities</strong>: Voice</p>
<p class="p"><strong>Peru's toll-free prefix</strong>: +51800</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr><td style="width: 50%;" colspan="2">There are currently no regulatory requirements for toll-free phone numbers in Peru.</td></tr>
</tbody></table></figure><h3 id="pe-porting">Peru: Porting Guidelines</h3>
<p>Porting not available.</p>
</div></div>
</div>
<div class="card">
<div class="card-header" id="ph-header"><h2 class="mb-0" id="ph"><button class="btn btn-link collapsed" id="ph-toggle" aria-controls="ph-panel" aria-expanded="false" data-bs-target="#ph-panel" data-bs-toggle="collapse">🇵🇭 Philippines</button></h2></div>
<div class="collapse" id="ph-panel" aria-labelledby="ph"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 id="ph-local">Philippines: Local Numbers</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e03f8c65b343b729b00f427e90eda74da">Certificate of registration of business name Department of Trade &amp; Industry Phillipines</li>
<li data-list-item-id="ecf8aa3c924d7c8e2006a1347efc71e18">Certificate of Registration from Securities and Exchange Commission Philippines</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required</em>
</td>
<td style="width: 50%;"><ul><li data-list-item-id="e8418778a5a4e1f843bfb59ac53e2f3e5">Mayors permit showing local address</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business Registration Number</td>
<td style="width: 50%;"><ul><li data-list-item-id="e5ec040b52ed085380ae1646fdaaa127a">Certificate of registration showing the business registration number</li></ul></td>
</tr>
</tbody></table></figure><h3 id="ph-mobile">Philippines: Mobile Numbers</h3>
<p><strong>Capabilities:</strong> SMS</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr><td style="width: 50%;" colspan="2">None required as there are currently no regulatory requirements for Mobile numbers in the Philippines.</td></tr>
</tbody></table></figure><h3 id="ph-tollfree">Philippines: Toll-free Numbers</h3>
<p><strong>Philippines' toll-free prefix</strong>: +63 1800</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e338b88a2cd6f77ec5c0b1f86888a728e">Copy of (SEC) Company Registration</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>May be anywhere in the world</em>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e76ad7380342b96aae2ae94f35b9eb0ee">Copy of (SEC) Company Registration</li>
<li data-list-item-id="e8fac3557750ff3271cb8098e5c6fb947">Utility bill</li>
<li data-list-item-id="e8b709d731f510e6231064500cc21a4c0">Tax notice</li>
<li data-list-item-id="ebcc6d4bb1b2e4f0723465a2b58165c4a">Rent receipt</li>
<li data-list-item-id="e5986518c23959e5e8c74d514096c8036">Title deed</li>
</ul>
</td>
</tr>
</tbody></table></figure><h3 class="p" id="ph-sms">Philippines: SMS Guidelines</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody><tr><td style="width: 100%;">To prevent potential fraud, all messages sent from international numbers to the Philippines will be blocked starting April 7, 2025. If you need to send SMS to the Philippines, you must use a Philippine mobile number.</td></tr></tbody></table></figure><h3 id="ph-porting">Philippines: Porting Guidelines</h3>
<p>Porting not available.</p>
</div></div>
</div>
<div class="card">
<div class="card-header" id="pl-header"><h2 class="mb-0" id="pl"><button class="btn btn-link collapsed" id="pl-toggle" aria-controls="pl-panel" aria-expanded="false" data-bs-target="#pl-panel" data-bs-toggle="collapse">🇵🇱 Poland</button></h2></div>
<div class="collapse" id="pl-panel" aria-labelledby="pl"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 class="p" id="pl-local">Poland: Local Numbers</h3>
<p class="p"><strong>Capabilities</strong>: Voice</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e97a82e5fb5ee95c374ba77eafba8f8a6">Excerpt from a relevant business register (for example, the National Court Register or business activity register)</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required</em>
</td>
<td style="width: 50%;"><ul><li data-list-item-id="ee873eb42b3b1ae0f2de0f9b7b7cb19d3">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business registration number:</td>
<td style="width: 50%;"><ul><li data-list-item-id="e8dddc71409706bb8bedc331e7d2efcfe">Excerpt from a relevant business register such as National ID (REGON), National Tax ID (NIP), National Court Register (KRS), or business activity register</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Name of authorized representative</td>
<td style="width: 50%;"><ul><li data-list-item-id="eba0eb690f50da034d92683057cf10fd4">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Authorization of authorized representative</td>
<td style="width: 50%;">
<p> One of the following:</p>
<ul>
<li data-list-item-id="e204724aca0238eda064eb9d5efd9daee">Power of attorney</li>
<li data-list-item-id="e0f7b1ccd828f236a6e255d3037bcc5b7">Other official documentation identifying the person as an authorized representative (for example, business registration identifying the individual as a country manager)</li>
</ul>
</td>
</tr>
</tbody></table></figure><h3 id="pl-mobile">Poland: Mobile Numbers</h3>
<p class="p"><strong>Capabilities</strong>: SMS</p>
<p class="p"><strong>Polands's mobile prefixes</strong>: +4873, +4879</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e336266d72a6cb207d96b6d9d1ff83834">Excerpt from a relevant business register (for example, the National Court Register or business activity register).</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Can be anywhere in the world</em>
</td>
<td style="width: 50%;"><ul><li data-list-item-id="e5e9494b11c06a8c36ac51f34c1d8f014">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business registration number</td>
<td style="width: 50%;"><ul><li data-list-item-id="ecdc300fab76a159e49e887e2fa060759">Excerpt from a relevant business register such as National ID (REGON), National Tax ID (NIP), National Court Register (KRS), or business activity register.</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Name of authorized representative</td>
<td style="width: 50%;"><ul><li data-list-item-id="eaee22a768090fa6858db62986692cd7b">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Authorization of authorized representative</td>
<td style="width: 50%;">
<p> One of the following:</p>
<ul>
<li data-list-item-id="ea29c284f8ab26815aa6e6e9a6e4daaed">Power of attorney</li>
<li data-list-item-id="e321f04f0b4cb2660007fd9e986652206">Other official documentation identifying the person as an authorized representative (for example, business registration identifying the individual as a country manager)</li>
</ul>
</td>
</tr>
</tbody></table></figure><h3 class="p" id="pl-tollfree">Poland: Toll-free Numbers</h3>
<p class="p"><strong>Capabilities</strong>: Voice</p>
<p class="p"><strong>Poland's toll-free prefix</strong>: +48800</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e64c541e4c495aa4f3c9758d5e0835559">Excerpt from a relevant business register (for example, the National Court Register or business activity register).</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Can be anywhere in the world</em>
</td>
<td style="width: 50%;"><ul><li data-list-item-id="eb4051fc3749ec71488e0e950357f92c8">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business registration number</td>
<td style="width: 50%;"><ul><li data-list-item-id="e3730d452aa843fba2a0cf6c573f82233">Excerpt from a relevant business register such as National ID (REGON), National Tax ID (NIP), National Court Register (KRS), or business activity register.</li></ul></td>
</tr>
</tbody></table></figure><h3 id="pl-porting">Poland: Porting Guidelines</h3>
<p>Porting not available.</p>
</div></div>
</div>
<div class="card">
<div class="card-header" id="pt-header"><h2 class="mb-0" id="pt"><button class="btn btn-link collapsed" id="pt-toggle" aria-controls="pt-panel" aria-expanded="false" data-bs-target="#pt-panel" data-bs-toggle="collapse">🇵🇹 Portugal</button></h2></div>
<div class="collapse" id="pt-panel" aria-labelledby="pt"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 id="pt-national">Portugal: National Numbers</h3>
<p class="p"><strong>Portugal's national prefix</strong>: +351 30</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="ed52fe1d4ee60c6b0543b2bf23464ebb2">Excerpt from the Commercial register</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address (must be within Portugal)</td>
<td style="width: 50%;"><ul><li data-list-item-id="ed9fa64d6b33c95f529d2388a47d5e332">Excerpt from the Commercial register showing a Portuguese address</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business Tax Number (for example, VAT)</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e3cbc7019add0c1bc7d86757f59086902">Government-issued document showing tax ID number</li>
<li data-list-item-id="e8572da9320dcefcee20b44a69a954f42">Excerpt from the commercial register showing tax ID number</li>
</ul>
</td>
</tr>
</tbody></table></figure><h3 id="pt-mobile">Portugal: Mobile Numbers</h3>
<p class="p"><strong>Portugal's mobile prefix</strong>: +351 9</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e49de2e38124fd5e72eb68219e8705c4f">Excerpt from the Commercial register</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address (must be within Portugal)</td>
<td style="width: 50%;"><ul><li data-list-item-id="e17ecaecb89a34c4acf99783e8903041f">Excerpt from the Commercial register showing a Portuguese address</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business Tax Number (for example, VAT)</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e39dcf9c776ff9b51b1b1acda39dba679">Government-issued document showing tax ID number</li>
<li data-list-item-id="e81085e5bd6e6f1a0ebe23e12a4dd2c08">Excerpt from the commercial register showing tax ID number</li>
</ul>
</td>
</tr>
</tbody></table></figure><h3 id="pt-tollfree">Portugal: Toll-free Numbers</h3>
<p class="p"><strong>Portugal's toll-free prefix</strong>: +351 800</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="ec6a0d8f2507c3b07afd988c649305abd">Excerpt from the Commercial register</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address (can be anywhere in the world)</td>
<td style="width: 50%;"><ul><li data-list-item-id="ee8457b1071e0ff41e922100ef147d64e">Excerpt from the Commercial register showing the address</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Tax ID</td>
<td style="width: 50%;"><ul><li data-list-item-id="ea140d86fd1e081cca24ea0b857c1831b">Government-issued documentation containing a Tax ID</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Letter of Authorization (LOA)</td>
<td style="width: 50%;"><ul><li data-list-item-id="e6eca02d87968bdab6c013ca579a4fe3a">Executed Letter of Authorization. You can copy the <a href="https://www.twilio.com/docs/phone-numbers/regulatory/letter-authorization-loa-template" target="_blank" rel="noopener noreferrer" title="here">LOA template</a>, fill it in, and then submit the request to Zendesk Customer Support.</li></ul></td>
</tr>
</tbody></table></figure><h3 class="p" id="pt-porting">Portugal: Porting Guidelines</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td><strong>Portable numbers</strong></td>
<td>Toll-free numbers (+351 800)</td>
</tr>
<tr>
<td><strong>Restrictions</strong></td>
<td>Most international phone numbers have VOICE capability only, SMS is not possible.</td>
</tr>
<tr>
<td><strong>Required information</strong></td>
<td><ul>
<li aria-level="1" data-list-item-id="e9836da61f4bf20191cce29d15aeb35af">Letter of Authorization (LOA) (Toll-free) dated within the last 90 days. You can copy the <a href="https://www.twilio.com/docs/phone-numbers/regulatory/letter-authorization-loa-template" target="_blank" rel="noopener noreferrer" title="here">LOA template</a>.</li>
<li aria-level="1" data-list-item-id="e1e27b2d474aa665a69157e76a73b0331">Copy of the most recent phone bill showing the number(s) you want ported</li>
<li aria-level="1" data-list-item-id="e3449d564b573251bacf35022b0e7665b">Applicable regulatory compliance documentation (see above)</li>
</ul></td>
</tr>
<tr>
<td><strong>Timeframe</strong></td>
<td>After you've submitted all required documentation and information, it can take up to six weeks, depending on the complexity of the port and the time required by the current service provider.</td>
</tr>
<tr>
<td><strong>Regulatory bodies</strong></td>
<td>
<a href="https://www.anacom.pt/render.jsp?languageId=1" target="_blank" rel="noopener noreferrer">Autoridade Nacional de Comunicações</a> (ANACOM)</td>
</tr>
<tr>
<td><strong>How to submit</strong></td>
<td>
<a href="https://support.zendesk.com/hc/articles/4408843597850-Contacting-Zendesk-Customer-Support" target="_blank" rel="noopener noreferrer">Contact the Zendesk support team</a> with the required documentation and information.</td>
</tr>
</tbody></table></figure>
</div></div>
</div>
<div class="card">
<div class="card-header" id="pr-header"><h2 class="mb-0" id="pr"><button class="btn btn-link collapsed" id="pr-toggle" aria-controls="pr-panel" aria-expanded="false" data-bs-target="#pr-panel" data-bs-toggle="collapse">🇵🇷 Puerto Rico</button></h2></div>
<div class="collapse" id="pr-panel" aria-labelledby="pr"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 class="p" id="pr-local">Puerto Rico: Local Numbers</h3>
<p class="p"><strong>Capabilities</strong>: Voice, SMS, Voice + SMS</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr><td style="width: 50%;" colspan="2">There is currently no information available for local phone numbers in Puerto Rico.</td></tr>
</tbody></table></figure><h3 id="pr-porting">Puerto Rico: Porting Guidelines</h3>
<p>Porting not available.</p>
</div></div>
</div>
<div class="card">
<div class="card-header" id="ro-header"><h2 class="mb-0" id="ro"><button class="btn btn-link collapsed" id="ro-toggle" aria-controls="ro-panel" aria-expanded="false" data-bs-target="#ro-panel" data-bs-toggle="collapse">🇷🇴 Romania</button></h2></div>
<div class="collapse" id="ro-panel" aria-labelledby="ro"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 id="ro-national">Romania: National Numbers</h3>
<p class="p"><strong>Romania's national prefix</strong>: +40</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e6e038111887026d909cc5dfa850e76fc">Trade registry certificate</li>
<li data-list-item-id="ebca593071b5987da9f200f866a832277">Fiscal registration, and or VAT certificate</li>
<li data-list-item-id="e0aceab457e9669b82bbebf8d0f60d3c4">Excerpt from the commercial or trade registry</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Business address (must be in Romania)</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e61652824c01494c9a36712618ffbaa1c">Excerpt from the commercial or trade registry showing matching address</li>
<li data-list-item-id="eba3903192063e4f862ef2b3235083590">Utility bill</li>
<li data-list-item-id="e0b4ab976389c5a4ae9ac87794e2c95f7">Tax notice</li>
<li data-list-item-id="ea80246163c884a8b95c28bee91802e00">Rent receipt</li>
<li data-list-item-id="ed5e81dd97651405c8a99ba3642f0d37e">Title deed</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Proof of trade registry or fiscal number</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e35d60477a5088677d089939228969605">Trade registry certificate</li>
<li data-list-item-id="e54d02ad676421d67b704303fec6b6a29">Fiscal registration, and or VAT certificate</li>
<li data-list-item-id="e3b8397ee1262f112da7b14f197af1c0a">Excerpt from the commercial or trade registry</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Name of authorized representative</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e0c5a55c4a472189fd56adc1b5f89da9f">Passport</li>
<li data-list-item-id="e386bb88e9961e126caca75230df6c003">Identity card</li>
<li data-list-item-id="e6acda88fb09582fb0a158deae20e2f3c">Residence or Labor permit</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Proof that representative is authorized to act on behalf of the business</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="ea0a296aa188673629df2c51086a2d2d3">Power of attorney</li>
<li data-list-item-id="e7749f714cc537c90eaf4663dcf95abfd">Other documentation showing the individual is a director or country manager for the business</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Date of birth of authorized representative</td>
<td style="width: 50%;"><ul><li data-list-item-id="ead15f4c09be40fee578e5c510fab2f70">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Address of authorized representative</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="ea360dbbd818edcdef680dc33e367b001">Government-issued ID</li>
<li data-list-item-id="e56c6870ba7d6abb21d927c8043760fe6">Passport</li>
<li data-list-item-id="edb8d3543ee08d790f116aab00b995d20">Romanian Residence or Labor permit</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Proof of series, number, and expiry date of the identity document of authorized representative</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="ebf386a04cd2c2472f338c1f8a7661ef7">Passport</li>
<li data-list-item-id="e454ae40ef7e82b09e7da405b4c58cc09">Identity card</li>
<li data-list-item-id="eb8c843808d35b8a4aa9b6ed48cf59bf3">Residence or Labor permit</li>
</ul>
</td>
</tr>
</tbody></table></figure><h3 id="ro-tollfree">Romania: Toll-free Numbers</h3>
<p class="p"><strong>Romania's toll-free prefix</strong>: +40800</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="eda4f44823631462871490e46b604327a">Trade registry certificate</li>
<li data-list-item-id="e88138595975cf87e8ebbdb917e7474d0">Fiscal registration, and or VAT certificate</li>
<li data-list-item-id="e3a262c085be7afc3219dd7ec412a43e0">Excerpt from the commercial or trade registry</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Can be anywhere in the world</em>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="effd4edbdec72a28507186ffc07e380a6">Excerpt from the commercial or trade registry showing matching address</li>
<li data-list-item-id="ed0d752c38b93ee46e7d5ee6349bb0bb8">Utility bill</li>
<li data-list-item-id="ef7190920ca262867edcc02f54b11531d">Tax notice</li>
<li data-list-item-id="ea25dea77d54405e5e1da304c15ef4bae">Rent receipt</li>
<li data-list-item-id="ef60f0452071d7cf4d8502bdeb7fc4d19">Title deed</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Proof of trade registry or fiscal number</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="eaa3966b611b4570b0f444c718dd2885c">Trade registry certificate</li>
<li data-list-item-id="edc35525a95c9bd2f97259a28355d9b00">Fiscal registration, and or VAT certificate</li>
<li data-list-item-id="ee6bbd79a60b386139c980a1df9b9a239">Excerpt from the commercial or trade registry</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Name of authorized representative</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e5995db693c263e6fa0db33831865d52b">Passport</li>
<li data-list-item-id="ee4bea86f3a059497cf0282833dd44f3b">Identity card</li>
<li data-list-item-id="e82bd5516047389be11beac265cead0d3">Romanian Residence or Labor permit</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Proof that representative is authorized to act on behalf of the business</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e28dc20495fca5a02d8ff4242a4c88281">Power of attorney</li>
<li data-list-item-id="ed06146d9b8ac3568c021c02b742b9730">Other documentation showing the individual is a director or country manager for the business</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Date of birth of authorized representative</td>
<td style="width: 50%;"><ul><li data-list-item-id="e8276a01798d12d73e1d7722b26850da4">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Address of authorized representative</td>
<td style="width: 50%;"><ul><li data-list-item-id="e349231762402f4823a300ea5cee3bd75">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Proof of series, number, and expiry date of identity document of authorized representative</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e33ac1f3d6fa1ae3cec312ac81fa58e6e">Passport</li>
<li data-list-item-id="ea1177993676f9b037b31c573e11c797d">Identity card</li>
<li data-list-item-id="ee4dc72dcf50ae93c4e9c351a280577f9">Romanian Residence or Labor permit</li>
</ul>
</td>
</tr>
</tbody></table></figure><h3 id="ro-sms">Romania: SMS Guidelines</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table class="country-table" style="margin-left: 0px; margin-right: auto;"><tbody><tr><td class="rich-text wysiwyg-text-align-justify">Effective January 15, 2025, a new regulation from the network operator Telekom Romania will be enforced, and all messages sent from international phone numbers to this operator will be blocked.</td></tr></tbody></table></figure><h3 id="01KBMPAZ2P6R35HFZV6NJ4H95F">Romania: Porting Guidelines</h3>
<p>Porting not available.</p>
</div></div>
</div>
<div class="card">
<div class="card-header" id="ru-header"><h2 class="mb-0" id="ru"><button class="btn btn-link collapsed" id="ru-toggle" aria-controls="ru-panel" aria-expanded="false" data-bs-target="#ru-panel" data-bs-toggle="collapse">🇷🇺 Russia</button></h2></div>
<div class="collapse" id="ru-panel" aria-labelledby="ru"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 id="ru-sms">Russia SMS Guidelines</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table class="country-table" style="margin-left: 0px; margin-right: auto;"><tbody><tr><td class="rich-text wysiwyg-text-align-justify">All SMS messaging traffic sent from international phone numbers to Russian phone numbers on the MTS, Megafon, YOTA, and MOTIV networks will be blocked by Russian carriers starting July 16, 2024.</td></tr></tbody></table></figure><h3 id="ru-porting">Russia: Porting Guidelines</h3>
<p>Porting not available.</p>
</div></div>
</div>
<div class="card">
<div class="card-header" id="sa-header"><h2 class="mb-0" id="sa"><button class="btn btn-link collapsed" id="sa-toggle" aria-controls="sa-panel" aria-expanded="false" data-bs-target="#sa-panel" data-bs-toggle="collapse">🇸🇦 Saudi Arabia</button></h2></div>
<div class="collapse" id="sa-panel" aria-labelledby="sa"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 class="p" id="sa-sms">Saudi Arabia: SMS Guidelines</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table class="country-table" style="margin-left: 0px; margin-right: auto;"><tbody><tr><td class="rich-text wysiwyg-text-align-justify">In an effort to prevent potential fraud, all SMS messaging traffic from international phone numbers to Saudi Arabian phone numbers will be blocked starting August 16, 2024.</td></tr></tbody></table></figure><h3 id="sa-porting">Saudi Arabia: Porting Guidelines</h3>
<p>Porting not available.</p>
</div></div>
</div>
<div class="card">
<div class="card-header" id="sg-header"><h2 class="mb-0" id="sg"><button class="btn btn-link collapsed" id="sg-toggle" aria-controls="sg-panel" aria-expanded="false" data-bs-target="#sg-panel" data-bs-toggle="collapse">🇸🇬 Singapore</button></h2></div>
<div class="collapse" id="sg-panel" aria-labelledby="sg"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 id="sg-mobile">Singapore: Mobile Numbers</h3>
<p class="p"><strong>Singapore's mobile prefix</strong>: +658</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e6a080d5b6afdf8b8beb852c32f0db895">Business registration</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business registration number</td>
<td style="width: 50%;"><ul><li data-list-item-id="e2de19eb4ec163beaa050ac4803cb2152">Business registration</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Billing address (can be anywhere in the world)</td>
<td style="width: 50%;"><ul><li data-list-item-id="e12915625613ec81a45a982fd7f1fe3fe">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Service address (if different)</td>
<td style="width: 50%;"><ul><li data-list-item-id="e90dddab9366f0cfcaa76ed0e13731795">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Email address</td>
<td style="width: 50%;"><ul><li data-list-item-id="e7e71a1e2e00d1795a888e6ed7f0e5c01">None required</li></ul></td>
</tr>
</tbody></table></figure><h3 id="sg-national">Singapore: National Numbers</h3>
<p class="p"><strong>Singapore's national prefix</strong>: +653</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="height: 176px; width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="vertical-align: middle; width: 50%;">Name of Authorized Representative</td>
<td style="vertical-align: middle; width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e25f8b55d2a754013ea6d8adf4c32087a">National ID card</li>
<li data-list-item-id="ef7a0196ebe2abb2732ff5778beabce67">Passport</li>
<li data-list-item-id="ee06dc627541a6a730bf0021c0283ec57">Employment Pass</li>
</ul>
</td>
</tr>
<tr>
<td style="vertical-align: middle; width: 50%;"><div class="pricing-table-cell"><div class="pricing-table-rte"><p>Identity Document Number</p></div></div></td>
<td style="vertical-align: middle; width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e70ee8d972cb7a9ca7bef9454dc8fead7">National ID card</li>
<li data-list-item-id="e34d3dbbf2badedd6b0589942c622cbe8">Passport</li>
<li data-list-item-id="ec7a7ab36fd4abdb7927866e0db0d5fb3">Employment Pass</li>
</ul>
</td>
</tr>
<tr>
<td style="vertical-align: middle; width: 50%;"><div class="pricing-table-cell"><div class="pricing-table-rte"><p>Business Name</p></div></div></td>
<td style="vertical-align: middle; width: 50%;"><ul><li data-list-item-id="e1ce2d27cbbee4a2abf594dd7cbcfebf8">Business registration</li></ul></td>
</tr>
<tr>
<td style="vertical-align: middle; width: 50%;"><div class="pricing-table-cell"><div class="pricing-table-rte"><p>Business Registration Number</p></div></div></td>
<td style="vertical-align: middle; width: 50%;"><ul><li data-list-item-id="ee65bc106a391a71478bd7bb1d3d99c2b">Business registration</li></ul></td>
</tr>
<tr>
<td style="vertical-align: middle; width: 50%;">Business Address<br><br><em>May be anywhere in the world</em>
</td>
<td style="vertical-align: middle; width: 50%;"><ul><li data-list-item-id="e8f7a9b02ef7faead813d0cb125813014">Business registration</li></ul></td>
</tr>
<tr>
<td style="vertical-align: middle; width: 50%;"><div class="pricing-table-cell"><div class="pricing-table-rte"><p>Email Address</p></div></div></td>
<td style="vertical-align: middle; width: 50%;"><ul><li data-list-item-id="e32ca9c7fd0c40a253adba2b972d07240">None required</li></ul></td>
</tr>
<tr>
<td style="vertical-align: middle; width: 50%;">Phone Number<br><br><em>(Must be different from the existing Twilio phone number)</em>
</td>
<td style="vertical-align: middle; width: 50%;"><ul><li data-list-item-id="e5ffe2ae023722906973f1aad407a6aa9">None required</li></ul></td>
</tr>
</tbody></table></figure><h3 id="sg-tollfree">Singapore: Toll-free Numbers</h3>
<p class="p"><strong>Singapore's toll-free prefix</strong>: +65800</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e382260b3303fd44535d1dff45547feda">Business registration</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business registration number</td>
<td style="width: 50%;"><ul><li data-list-item-id="e2df3ca784bbc733817d2f30b00af4288">Business registration</li></ul></td>
</tr>
</tbody></table></figure><h3 id="sg-porting">Singapore: Porting Guidelines</h3>
<p>Porting not available.</p>
</div></div>
</div>
<div class="card">
<div class="card-header" id="sk-header"><h2 class="mb-0" id="sk"><button class="btn btn-link collapsed" id="sk-toggle" aria-controls="sk-panel" aria-expanded="false" data-bs-target="#sk-panel" data-bs-toggle="collapse">🇸🇰 Slovakia</button></h2></div>
<div class="collapse" id="sk-panel" aria-labelledby="sk"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 class="p" id="sk-mobile">Slovakia: Mobile Numbers</h3>
<p class="p"><strong>Capabilities</strong>: SMS</p>
<p class="p"><strong>Slovakia's mobile prefix</strong>: +4219</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e0b85ed06b825bdc23a660db13c019646">Business registration</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Can be anywhere in the world</em>
</td>
<td style="width: 50%;"><ul><li data-list-item-id="e20d322d757cb0a2f2860cfb619121abc">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Proof of registered seat</td>
<td style="width: 50%;"><ul><li data-list-item-id="ec0942cf2b54e283fc3c5d08cbccf540c">Business registration</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business registration number</td>
<td style="width: 50%;"><ul><li data-list-item-id="e13ac0e35b8b817fba8ca393bf3794beb">Business registration</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Name of authorized representative</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e9eb6089731447e76ab4f5bb71d032516">Government-issued ID</li>
<li data-list-item-id="eb023e8726c7049e201508a671400bbb4">Passport</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Proof that representative is authorized to act on behalf of the company</td>
<td style="width: 50%;">
<p> One of the following:</p>
<ul>
<li data-list-item-id="ef9ad231a45f937345df25397ee13a49f">Power of attorney</li>
<li data-list-item-id="ed8543b557fde3ea581335559ef32ec18">Other documentation showing the individual is a director or country manager for the business</li>
</ul>
</td>
</tr>
</tbody></table></figure><h3 class="p" id="sk-tollfree">Slovakia: Toll-free Numbers</h3>
<p class="p"><strong>Capabilities</strong>: Voice</p>
<p class="p"><strong>Slovakia's toll-free prefix</strong>: +421800</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e88ec8914a4cc40c055d051cc051aff31">Business registration</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Can be anywhere in the world</em>
</td>
<td style="width: 50%;"><ul><li data-list-item-id="ee37d7b95bfccc5fad22b51eaa3b09fd5">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Proof of registered seat</td>
<td style="width: 50%;"><ul><li data-list-item-id="e8dd84728c05630d36be7a0222e24c7df">Business registration</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Proof of business registration number</td>
<td style="width: 50%;"><ul><li data-list-item-id="eeb90185ea9cdff36dc9303fd39bae87c">Business registration</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Name of authorized representative</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="ebbc16cee0871e7d762ed22db03a7226a">Government-issued ID</li>
<li data-list-item-id="edd1ecbd0c635b456b67fa051ed300541">Passport</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Proof that representative is authorized to act on behalf of the company</td>
<td style="width: 50%;">
<p> One of the following:</p>
<ul>
<li data-list-item-id="e0fe0069edcf113094bbf8336669903e3">Power of attorney</li>
<li data-list-item-id="ed20fa08e3ea056fc35f34a56eb299b62">Other documentation showing the individual is a director or country manager for the business</li>
</ul>
</td>
</tr>
</tbody></table></figure><h3 id="sk-porting">Slovakia: Porting Guidelines</h3>
<p>Porting not available.</p>
</div></div>
</div>
<div class="card">
<div class="card-header" id="si-header"><h2 class="mb-0" id="si"><button class="btn btn-link collapsed" id="si-toggle" aria-controls="si-panel" aria-expanded="false" data-bs-target="#si-panel" data-bs-toggle="collapse">🇸🇮 Slovenia</button></h2></div>
<div class="collapse" id="si-panel" aria-labelledby="si"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 id="si-local">Slovenia: Local Numbers</h3>
<p class="p"><strong>Capabilities</strong>: Voice</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e91d5180b4df18f6717f89cc508242260">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Must be within the locality or region covered by the phone number's prefix</em>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="edd42d734a0b048e4204b786f48c0e026">Excerpt from the commercial register showing the local address</li>
<li data-list-item-id="e70b6a8d240ee08b64a67aa7b6b6132fc">Utility bill</li>
<li data-list-item-id="e689677462c1df271e8d0a6502a478be7">Tax notice</li>
<li data-list-item-id="e160bbe63dfbf12b8cf74f631b2b8c0a4">Rent receipt</li>
<li data-list-item-id="eb4765889b81bb4710b6b7349ebeb9cb0">Title deed</li>
</ul>
</td>
</tr>
</tbody></table></figure><h3 class="p" id="si-mobile">Slovenia: Mobile Numbers</h3>
<p class="p"><strong>Capabilities</strong>: SMS</p>
<p class="p"><strong>Slovenia's mobile prefix</strong>: +38631</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr><td style="width: 50%;" colspan="2">Currently you do not need to provide documentation for mobile numbers in Slovenia.</td></tr>
</tbody></table></figure><h3 id="si-porting">Slovenia: Porting Guidelines</h3>
<p>Porting not available.</p>
</div></div>
</div>
<div class="card">
<div class="card-header" id="za-header"><h2 class="mb-0" id="za"><button class="btn btn-link collapsed" id="za-toggle" aria-controls="za-panel" aria-expanded="false" data-bs-target="#za-panel" data-bs-toggle="collapse">🇿🇦 South Africa</button></h2></div>
<div class="collapse" id="za-panel" aria-labelledby="za"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 id="za-local">South Africa: Local Numbers</h3>
<p class="p"><strong>Capabilities</strong>: Voice</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e9dac4571c0fef1bebcc6c9fe8bdc6ba7">Business registration</li>
<li data-list-item-id="e77d1d81e95c2197500d523c951e49593">Certified photocopy of business letterhead or other similar document containing the Business Registration Number to verify the business registration</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Must be within locality or region covered by the phone number's prefix</em>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e8851339372937b3ce94b369fc56fdafb">Bank statement</li>
<li data-list-item-id="e530887efe361e9e6730a30f735035438">Municipal rates or tax invoice</li>
<li data-list-item-id="e45fdd25fe3ebbce9b75b3744e21c5358">Recent telephone account statement</li>
<li data-list-item-id="e87a85034a91d43339b608d0ef069bf0d">New motor vehicle license</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Name of authorized representative</td>
<td style="width: 50%;"><ul><li data-list-item-id="ed924cb6ab2065b753180638a454358a3">Government-issued ID (must include photo, full name, and identity number)</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Address of authorized representative</td>
<td style="width: 50%;"><ul><li data-list-item-id="e564c202c39980aa118d6828ee8a487a9">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Identity Number of Authorized Representative</td>
<td style="width: 50%;"><ul><li data-list-item-id="e16de0f5e424613b62cd9552205574761">Government-issued ID (must include photo, full name, and identity number)</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Nationality of authorized representative<br> </td>
<td style="width: 50%;"><ul><li data-list-item-id="e40f713a92f260752564ef8ddd8aafd0f">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business registration number</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e4d710769532c8c15e7d4ea9de2f888cc">Business registration</li>
<li data-list-item-id="e4be5de4e9ce434ad5693743f76ebbf28">Certified photocopy of business letterhead or other similar document containing the business registration number to verify the business registration</li>
</ul>
</td>
</tr>
</tbody></table></figure><h3 id="za-national">South Africa: National Numbers</h3>
<p class="p"><strong>Capabilities</strong>: Voice</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e9018bdb6086a7bd220ef4141080af2d7">Business registration</li>
<li data-list-item-id="e588e9f53e5f3e1540b2d7b2ee99b4edb">Certified photocopy of business letterhead or other similar document containing the Business Registration Number to verify the business registration</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">
<p>Business address<br><br><em>May be anywhere in the world</em></p>
<p> </p>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="efe634f001d53029c747fff2bd412070c">Bank statement</li>
<li data-list-item-id="e1f22e6289f2382e4304a89a808071151">Municipal rates or tax invoice</li>
<li data-list-item-id="e173d13ce7e78eaafc617917a421e0dc3">Recent telephone account statement</li>
<li data-list-item-id="e93f009fe86362b99aac749849eb6e47e">New motor vehicle license</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Name of authorized representative</td>
<td style="width: 50%;"><ul><li data-list-item-id="e2ae20a250d167fe0fce3b3066ee38cdd">Government-issued ID (must include photo, full name, and identity number)</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Address of authorized representative</td>
<td style="width: 50%;"><ul><li data-list-item-id="e10e1d1ec8f392e68034d5a0c672daea3">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Identity Number of Authorized Representative</td>
<td style="width: 50%;"><ul><li data-list-item-id="eb0f69e5ff7b47c288f61af4a4fbd7963">Government-issued ID (must include photo, full name, and identity number)</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Nationality of authorized representative<br> </td>
<td style="width: 50%;"><ul><li data-list-item-id="ec051cb171f096c38d79cfa8d0ac805f4">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business registration number</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e4e977b5c62ee1b96480061b6c03d7046">Business registration</li>
<li data-list-item-id="e04fcc9d1236f2a95d5d0fab70fa345dc">Certified photocopy of business letterhead or other similar document containing the business registration number to verify the business registration</li>
</ul>
</td>
</tr>
</tbody></table></figure><h3 id="za-mobile">South Africa: Mobile Numbers</h3>
<p class="p"><strong>Capabilities</strong>: Voice + SMS</p>
<p class="p"><strong>South Africa's mobile prefix</strong>: +2760</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e9e85f9e75b287c1696500b0fe5a1d556">Business registration</li>
<li data-list-item-id="e34ca2a121fba4208c0f9ca94294189b5">Certified photocopy of business letterhead or other similar document containing the business registration number so the business registration can be verified in reference to this document </li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Business address (must be within South Africa)</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="ed21ac5cb916fda71e875fe97f6ea783e">Bank statement</li>
<li data-list-item-id="e3c1da878f2e11c12af12fb6125161fcd">Municipal rates or tax invoice</li>
<li data-list-item-id="e321dd4dd96834558e869f4e74f6640b9">Recent telephone account statement</li>
<li data-list-item-id="eea3ed6981c06268bdab0dd1c53318a54">New motor vehicle license</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Name of authorized representative</td>
<td style="width: 50%;"><ul><li data-list-item-id="e7082909f28bbda9566fa3cd5711b88ce">Government-issued ID (must include photo, full name, and identity number)</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Address of authorized representative</td>
<td style="width: 50%;"><ul><li data-list-item-id="e8dd6e7263fdc7a7d1fc860573c0936fc">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Number of authorized representative</td>
<td style="width: 50%;"><ul><li data-list-item-id="ed381381be68b340267a21db54ab298f8">Government-issued ID (must include photo, full name, and identity number)</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Nationality of authorized representative<br> </td>
<td style="width: 50%;"><ul><li data-list-item-id="e19d87a9d01e999cd668bd3db5257ca6f">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business registration number</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e951d0ced461f6bf4b1f43290f8d27def">Business registration</li>
<li data-list-item-id="e41d66b81f8e8800925cac993500f5efa">Certified photocopy of business letterhead or other similar document containing the business registration number to verify the business registration</li>
</ul>
</td>
</tr>
</tbody></table></figure><h3 id="za-tollfree">South Africa: Toll-free Numbers</h3>
<p class="p"><strong>Capabilities</strong>: Voice</p>
<p class="p"><strong>South Africa's toll-free prefix</strong>: +27800</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="ecd018bde16e49d05271367610a82659c">Business registration</li>
<li data-list-item-id="e2550ddefb0c74e883fbd35796c74179d">Certified photocopy of business letterhead or other similar document containing the business registration number to verify the business registration</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Business address (must be within South Africa)</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e9069e4e048e74a66a95a21bd292da067">Bank statement</li>
<li data-list-item-id="eb73fed4b94051af8a6f67d90361c7cdd">Municipal rates or tax invoice</li>
<li data-list-item-id="e43b4cb45afcdb61ae467cc10aa5b496a">Recent telephone account statement</li>
<li data-list-item-id="e251c4df7e4c5434182efc4dac62cac31">New motor vehicle license</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Name of authorized representative</td>
<td style="width: 50%;"><ul><li data-list-item-id="e98c440982a1461f660548fa7ef7d900c">Government-issued ID (must include photo, full name, and identity number)</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Address of authorized representative<br><br><em>Can be anywhere in the world</em>
</td>
<td style="width: 50%;"><ul><li data-list-item-id="ee6fa93c7639f7222a4c2876748712d89">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Identity number of authorized representative</td>
<td style="width: 50%;"><ul><li data-list-item-id="e2b0e00cb3e163ce46bd8ad610922d0ab">Government-issued ID (must include photo, full name, and identity number)</li></ul></td>
</tr>
</tbody></table></figure><h3 id="za-porting">South Africa: Porting Guidelines</h3>
<p>Porting not available.</p>
</div></div>
</div>
<div class="card">
<div class="card-header" id="kr-header"><h2 class="mb-0" id="kr"><button class="btn btn-link collapsed" id="kr-toggle" aria-controls="kr-panel" aria-expanded="false" data-bs-target="#kr-panel" data-bs-toggle="collapse">🇰🇷 South Korea</button></h2></div>
<div class="collapse" id="kr-panel" aria-labelledby="kr"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 id="kr-tollfree">South Korea: Toll-free Numbers</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="height: 66px; width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50.1429%;"><strong>Required information</strong></td>
<td style="width: 49.8571%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50.1429%;">Business name</td>
<td style="width: 49.8571%;"><ul><li data-list-item-id="e20176a3ee4e450d13fe0c50a2e9470d7">Business Registration Certificate (사업자등록증)</li></ul></td>
</tr>
<tr>
<td style="width: 50.1429%;">
<p>Business address</p>
<p><em>Anywhere in the Republic of Korea; a P.O. Box is not acceptable.</em></p>
</td>
<td style="width: 49.8571%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e02ab0b3e0bc7aacbeda06c26c995508b">Business Registration Certificate (사업자등록증)</li>
<li data-list-item-id="e9336f5329e1098a7d8ea3e66036fec16">Utility bill</li>
<li data-list-item-id="e8a659d88d67aa7ca2defe0d2d4ad4f09">Tax notice</li>
<li data-list-item-id="eb72aba0acfe075db01250c5dfb5a6df6">Rent receipt</li>
<li data-list-item-id="e960f21ed707033a6173247a61bbf7bea">Title deed</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50.1429%;">
<p>Business Registration Number</p>
<p><em>KR-BRN issued by the National Tax Authority</em></p>
</td>
<td style="width: 49.8571%;"><ul><li data-list-item-id="e42b906969bc81bb6e06e595278488683">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50.1429%;">Business Website</td>
<td style="width: 49.8571%;"><ul><li data-list-item-id="e5de39a8a45f9998da5d5c7225887547f">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50.1429%;">
<p>SK Corporate Service Application Form</p>
<p><em>A copy of the order form is located </em><a href="https://drive.google.com/file/d/16lcGHiaeeo_kCizU-C2mw9RjVyoeuBJU/view?usp=sharing" target="_blank" rel="noopener noreferrer"><em>here</em></a><em>. Please complete the form and send it with your bundle application. Must show company's corporate seal otherwise, must show CEO signature if CEO is the applicant.</em></p>
</td>
<td style="width: 49.8571%;"><ul><li data-list-item-id="e3e4a7be8a79cb1b18be2a3f283429309">SK Corporate Service Application Form</li></ul></td>
</tr>
<tr>
<td style="width: 50.1429%;">
<p>Proof of Authority</p>
<p><em>If the SK Corporate Service Application Form is stamped with the corporate seal, a Corporation Seal Verification Certificate is required. If it is signed by the CEO, the CEO’s Government ID must be provided instead.</em></p>
</td>
<td style="width: 49.8571%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="ec88ded68803659a1e913f34e70a0d7b5">Corporation Seal Verification Certificate</li>
<li data-list-item-id="e75386268ab592e236de5d7d7911da36e">CEO’s government issued ID</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50.1429%;">Authorized Representative’s First Name</td>
<td style="width: 49.8571%;"><ul><li data-list-item-id="e837a51af634902b0c9b35fd2b83ca049">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50.1429%;">Authorized Representative’s Last Name</td>
<td style="width: 49.8571%;"><ul><li data-list-item-id="e3b16ad6ae97e81efa10531c0ad46c198">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50.1429%;">Authorized Representative’s Work Email</td>
<td style="width: 49.8571%;"><ul><li data-list-item-id="ef7a51991ab5fe4dc33558a980fdb7854">None required</li></ul></td>
</tr>
</tbody></table></figure><h3 id="kr-doc">South Korea: Documentation Guidelines</h3>
<ul>
<li data-list-item-id="e8d622135a72c852efb58735ba59b70c7">In South Korea, upon company registration, the 'Certificate of Incorporation' is issued, which serves as the "Business registration document" required.</li>
<li data-list-item-id="e655f2014f0b966523a2f0714995783bc">The <span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;">SK Corporate Service Application Form can be found </span><a style="background-color: #ffffff; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;" href="https://drive.google.com/file/d/16lcGHiaeeo_kCizU-C2mw9RjVyoeuBJU/view" target="_blank" rel="noopener noreferrer">here</a><span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;">.</span>
</li>
</ul>
<h3 class="p" id="kr-sms">South Korea: SMS Guidelines</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table class="country-table" style="margin-left: 0px; margin-right: auto;"><tbody><tr><td style="text-align: left;" colspan="2">Any SMS exceeding 140 bytes (160 English characters) sent to South Korea will be split into multiple messages. Due to this, messages may not be delivered in sequential order, and URLs in them could be broken up.</td></tr></tbody></table></figure><h3 id="kr-porting">South Korea: Porting Guidelines</h3>
<p>Porting not available.</p>
</div></div>
</div>
<div class="card">
<div class="card-header" id="es-header"><h2 class="mb-0" id="es"><button class="btn btn-link collapsed" id="es-toggle" aria-controls="es-panel" aria-expanded="false" data-bs-target="#es-panel" data-bs-toggle="collapse">🇪🇸 Spain</button></h2></div>
<div class="collapse" id="es-panel" aria-labelledby="es"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 id="es-local">Spain: Local Numbers</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="efc569075353440f6356ee73d8ff239b5">Business registration</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Spanish fiscal identification number: CIF (Código de Identificación Fiscal)</td>
<td style="width: 50%;"><ul><li data-list-item-id="e81698b3364b956e33f863291fdd13783">Business registration</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Must be within the locality or region covered by the phone number's prefix</em>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="eac60cf48077206b69e66292db55ece1a">Business registration showing address</li>
<li data-list-item-id="ed91efb71413110217b5c87f363b89e18">Utility bill</li>
<li data-list-item-id="e7863e2ab90c4fd4681a365da5a003e96">Tax notice</li>
<li data-list-item-id="e3220c723b1636cd9d21dfa2a29a94abd">Rent receipt</li>
<li data-list-item-id="e0f9b1ba9797ee9cf3ba047e5da2e6764">Title deed</li>
</ul>
</td>
</tr>
</tbody></table></figure><h3 class="p" id="es-national">Spain: National Numbers</h3>
<p class="p"><strong>Spain's national prefix</strong>: +34518</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e1a7de6147f6e92894268235ae75c0968">Business registration</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Spanish fiscal identification number: CIF (Código de Identificación Fiscal)</td>
<td style="width: 50%;"><ul><li data-list-item-id="ebfebfa854f6d08b52ca642e9c4b038af">Business registration</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address (must be within Spain)</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="ec6eba66ebf46fa4cf98f590c855a1332">Business registration showing address</li>
<li data-list-item-id="e13e9833e7fffcdc0007d6428f9b227d2">Utility bill</li>
<li data-list-item-id="e0047eef48b68e0a6f10cdadfa708452e">Tax notice</li>
<li data-list-item-id="e486d6c9a4c61c14d13e5468079d87cf1">Rent receipt</li>
<li data-list-item-id="e3eab61ed068a6e57d230a8b3a5588d42">Title deed</li>
</ul>
</td>
</tr>
</tbody></table></figure><h3 class="p" id="es-mobile">Spain: Mobile Numbers</h3>
<p class="p"><strong>Spain's mobile prefixes</strong>: +34911, +34955, +3498, +34931, +34960, +34971</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="ef35f15adb843c80021db872679adc9a8">Business registration</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Spanish fiscal identification number: CIF (Código de Identificación Fiscal)</td>
<td style="width: 50%;"><ul><li data-list-item-id="ebd3d12701ebccf3f18036d17690ecb50">Business registration</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address (must be within Spain)</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e81a5644a0fcbb6b68bd42041454c4d7f">Business registration showing address</li>
<li data-list-item-id="e05dd2c17aa0bc997d1977d0636c1e1c0">Utility bill</li>
<li data-list-item-id="e1f0de00dcce68ab61dc17c5f89e58111">Tax notice</li>
<li data-list-item-id="eb7e537c5d22dfa9a3871c87dd2d409ef">Rent receipt</li>
<li data-list-item-id="eb3ad38f79636973eb5ad1e83800f0d30">Title deed</li>
</ul>
</td>
</tr>
</tbody></table></figure><h3 class="p" id="es-tollfree">Spain: Toll-free Numbers</h3>
<p class="p"><strong>Spain's toll-free prefix</strong>: +34900</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="eb8c24979a4cace04911622d0ebb47684">Business registration</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Spanish fiscal identification number: CIF (Código de Identificación Fiscal)</td>
<td style="width: 50%;"><ul><li data-list-item-id="ef979de1487f83feca8bade12c31b4d52">Business registration</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address (must be within Spain)</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e672322aa1d30a557c2a7ecdf5a483b5f">Business registration showing address</li>
<li data-list-item-id="e55e0ba417210f631c1c4dbaafaabf83c">Utility bill</li>
<li data-list-item-id="e8bd27d404fc450911a5c661b8f188fe8">Tax notice</li>
<li data-list-item-id="ef82908b7d8b5aa027262d728ea4ecce8">Rent receipt</li>
<li data-list-item-id="eff45ba90f7ebd58311b8d8ab0b76f908">Title deed</li>
</ul>
</td>
</tr>
</tbody></table></figure><h3 id="es-doc">Spain: Documentation Guidelines</h3>
<p>In Spain, the 'Certificate of Incorporation' is issued by the Mercantile Registry when a company is registered. This certificate is the required "Business registration document."</p>
<p>Registered companies can access this document through the Mercantile Registry's electronic platform to verify their registration.</p>
<h3 class="p" id="es-porting">Spain: Porting Guidelines</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table class="country-table" style="margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<th><span title="">Portable numbers</span></th>
<td class="rich-text"><ul>
<li data-list-item-id="e7c05ccc66d3667e454a2167863f16130">Geographic (local) numbers (+34 8, +34 9)</li>
<li data-list-item-id="e2b64fa80bf3debc82edfe355668b820e">Non-geographic numbers (+34 901, +34 902)</li>
<li data-list-item-id="ecd8d6d8bf722644477a2beda04716e6d">Toll-free numbers (+34 900, +34 800)</li>
</ul></td>
</tr>
<tr>
<th><span title="">Restrictions</span></th>
<td class="rich-text"><ul><li data-list-item-id="e0807669388745103b54be83f469780a8">Most of International Phone Numbers have VOICE capability only, no SMS.<br>Letter of Authorization must be in Spanish. You can use English translation for guidance:<ul><li data-list-item-id="ec2bce4f9af92a120668b73df406c1178"><a href="https://twilio.zendesk.com/hc/article_attachments/360091339973/Spain_Geo_Non-Geo_LOA__English_guide_.pdf" target="_blank" rel="noopener noreferrer">Geo and Non-Geo English Guide</a></li></ul>
</li></ul></td>
</tr>
<tr>
<th><span title="">Required information</span></th>
<td class="rich-text"><ul>
<li data-list-item-id="ea321b4f336f4058cda68aea6c695acc1">Letter of Authorization dated within the last 30 days:<ul>
<li data-list-item-id="e3ac92940c95588c1ad549cac63ded568"><a href="https://twilio.zendesk.com/hc/article_attachments/360089192654/Spain_Geo_Non-Geo_LOA.pdf" target="_blank" rel="noopener noreferrer">Geo and Non-Geo Letter of Authorization (LOA)</a></li>
<li data-list-item-id="e617600cd1751cf23a730b879460bf54c"><a href="https://www.twilio.com/content/dam/twilio-com/global/en/guidelines/spain-tf-loa--pdf-.pdf" target="_blank" rel="noopener noreferrer">Toll-Free Letter of Authorization (LOA)</a></li>
</ul>
</li>
<li data-list-item-id="ebe659dcea6eeb02872b7e72cf9ecb91b">
<span class="copy-small">Approved business verification (Phone Number Regulations section), if applicable, for more information see </span><a href="https://support.zendesk.com/hc/articles/4408824253978" target="_blank" rel="noopener noreferrer"><span class="copy-small">this article</span></a><span class="copy-small">.</span>
</li>
</ul></td>
</tr>
<tr>
<th><span title="">Timeframe</span></th>
<td class="rich-text">
<p>Once you submit all required documentation/information:</p>
<ul>
<li data-list-item-id="eb23b9206e2d3ffe24f44dae8e63052a9">For Geographic (local) and Non-geographic up to 2 weeks, depending on the complexity of the port and time required by the current service provider.</li>
<li data-list-item-id="e8989a95bbaac9b7e32cda76995457c3a">For Toll-Free numbers up to 4 weeks, depending on the complexity of the port and time required by the current service provider.</li>
</ul>
</td>
</tr>
<tr>
<th><span title="">Regulatory bodies</span></th>
<td class="rich-text"><a href="https://www.cnmc.es/" target="_blank" rel="noopener noreferrer">Comisión Nacional de los Mercados y la Competencia (CNMC)</a></td>
</tr>
<tr>
<th><span title="">How to submit</span></th>
<td class="rich-text">
<a href="https://support.zendesk.com/hc/articles/4408843597850-Contacting-Zendesk-Customer-Support" target="_blank" rel="noopener noreferrer">Contact the Zendesk support team</a> with the required documentation and information.</td>
</tr>
</tbody></table></figure>
</div></div>
</div>
<div class="card">
<div class="card-header" id="lk-header"><h2 class="mb-0" id="lk"><button class="btn btn-link collapsed" id="lk-toggle" aria-controls="lk-panel" aria-expanded="false" data-bs-target="#lk-panel" data-bs-toggle="collapse">🇱🇰 Sri Lanka</button></h2></div>
<div class="collapse" id="lk-panel" aria-labelledby="lk"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 class="p" id="lk-tollfree">Sri Lanka: Toll-free Numbers</h3>
<p class="p"><strong>Capabilities</strong>: Voice</p>
<p class="p"><strong>Sri Lanka's toll-free prefix</strong>: +941120</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e8cab4bfca6d59e70139b840b301e077c">Business registration</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Can be anywhere in the world</em>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e97da0b55fd7c4331e3d7abc25c700f5b">Business registration</li>
<li data-list-item-id="e49494dcd9de6b29f9409e292feee51bd">Utility bill</li>
<li data-list-item-id="ec6ebedb81544b8bcb7145a8a2d5fed26">Tax notice</li>
<li data-list-item-id="eef246c05aaf7e94cee1839b3b1e00c95">Rent receipt</li>
<li data-list-item-id="e745460a4b7722f75a1e7f53db889635a">Title deed</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Business registration number</td>
<td style="width: 50%;"><ul><li data-list-item-id="e5798218918bae84a50b7e5ad9dcc1f0a">Business registration</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Letter of authorization (LoA)</td>
<td style="width: 50%;"><ul><li data-list-item-id="ef622277d95a9d953ac6e997f3154d793">Executed letter of authorization. You can copy the <a href="https://www.twilio.com/docs/phone-numbers/regulatory/letter-authorization-loa-template" target="_blank" rel="noopener noreferrer">LoA template</a>.</li></ul></td>
</tr>
</tbody></table></figure><h3 id="lk-porting">Sri Lanka: Porting Guidelines</h3>
<p>Porting not available.</p>
</div></div>
</div>
<div class="card">
<div class="card-header" id="sd-header"><h2 class="mb-0" id="sd"><button class="btn btn-link collapsed" id="sd-toggle" aria-controls="sd-panel" aria-expanded="false" data-bs-target="#sd-panel" data-bs-toggle="collapse">🇸🇩 Sudan</button></h2></div>
<div class="collapse" id="sd-panel" aria-labelledby="sd"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 class="p" id="sd-local">Sudan: Local Numbers</h3>
<p class="p"><strong>Capabilities</strong>: Voice</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr><td style="width: 50%;" colspan="2">There is currently no information available for local phone numbers in Sudan.</td></tr>
</tbody></table></figure><h3 id="sd-porting">Sudan: Porting Guidelines</h3>
<p>Porting not available.</p>
</div></div>
</div>
<div class="card">
<div class="card-header" id="se-header"><h2 class="mb-0" id="se"><button class="btn btn-link collapsed" id="se-toggle" aria-controls="se-panel" aria-expanded="false" data-bs-target="#se-panel" data-bs-toggle="collapse">🇸🇪 Sweden</button></h2></div>
<div class="collapse" id="se-panel" aria-labelledby="se"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 id="se-national">Sweden: National Numbers</h3>
<p class="p"><strong>Sweden's national prefix</strong>: +4610</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="ec4858aaf5ac4dd332a9b7c82d4aa23e0">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">
<p>Business address</p>
<p><em>Must be within Sweden</em></p>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e93c6e8423dc3562e6942adb3483dd199">Certificate of Registration (Registreringsbevis)</li>
<li data-list-item-id="ec567e65b45b307581e02700e3774eed6">Utility bill</li>
<li data-list-item-id="e81044649a99d00fe1f8c68979aefd5c5">Tax notice</li>
<li data-list-item-id="e127110a3f74b4172902246d1c9107f43">Rent receipt</li>
<li data-list-item-id="e36040686051ef6c29df390e8c16266c4">Title deed</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Business Website</td>
<td style="width: 50%;"><ul><li data-list-item-id="e8879396c65e785bde02e14cc7e9efbb3">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">
<p>Business Registration Number</p>
<p><em>The organization number (Organisationsnummer) issued by the Swedish Companies Registration Office (Bolagsverket) (ex: NNNNNN-NNNN).</em></p>
</td>
<td style="width: 50%;"><ul><li data-list-item-id="eaae6b23d8570d2041cbfe07ca6464da0">Certificate of Registration (Registreringsbevis)</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Authorized Representative Contact Email</td>
<td style="width: 50%;"><ul><li data-list-item-id="ea1302745c77e2a22e4914cab0f26ac8d">None required</li></ul></td>
</tr>
</tbody></table></figure><h3 id="se-local">Sweden: Local Numbers</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e51b37a1cc5c61d2eae9852e4a3a5b952">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">
<p>Business address</p>
<p><em>Must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required.</em></p>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e8cd523ad5c1b6e7296eda86e1653a237">Certificate of Registration (Registreringsbevis)</li>
<li data-list-item-id="ee59bb64792dc91c824fbb509fdb22729">Utility bill</li>
<li data-list-item-id="ef527547a30d404c54ea4d55d95cbec25">Tax notice</li>
<li data-list-item-id="e3c487e16415763825927d827a165fc1d">Rent receipt</li>
<li data-list-item-id="ee0cc7a9fe0740bba020740e244acdf80">Title deed</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Business Website</td>
<td style="width: 50%;"><ul><li data-list-item-id="e3410244635217247a34c6ba4f7e9b010">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">
<p>Business Registration Number</p>
<p><em>The organization number (Organisationsnummer) issued by the Swedish Companies Registration Office (Bolagsverket) (ex: NNNNNN-NNNN).</em></p>
</td>
<td style="width: 50%;"><ul><li data-list-item-id="e2e91a091f4e06137013d39548049f2cd">Certificate of Registration (Registreringsbevis)</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Authorized Representative Contact Email</td>
<td style="width: 50%;"><ul><li data-list-item-id="eee20f1c7f671f1635062fbcfc04a4061">None required</li></ul></td>
</tr>
</tbody></table></figure><h3 id="se-mobile">Sweden: Mobile Numbers</h3>
<p class="p"><strong>Sweden's mobile prefix</strong>: +467</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr><td colspan="2">There is currently no information available for mobile phone numbers in Sweden. Contact <a href="https://support.zendesk.com/hc/en-us/articles/4408843597850">Zendesk Customer Support</a>.</td></tr>
</tbody></table></figure><h3 id="se-tollfree">Sweden: Toll-free Numbers</h3>
<p class="p"><strong>Sweden's toll-free prefix</strong>: +46200</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="ef22742ca3fb9dbc34a8c5943a75f8dcc">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">
<p>Business address</p>
<p><em>Must be within Sweden</em></p>
</td>
<td style="width: 50%;"><ul><li data-list-item-id="e374cac93c7407e6fc0281e1e64189cfc">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business Website</td>
<td style="width: 50%;"><ul><li data-list-item-id="ef3800ed4cd9bd9070dc4623626e87b9b">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Authorized Representative Contact Email</td>
<td style="width: 50%;"><ul><li data-list-item-id="e709812a8db594f8b6fbe38252e5dbb89">None required</li></ul></td>
</tr>
</tbody></table></figure><h3 id="se-porting">Sweden: Porting Guidelines</h3>
<p>Porting not available.</p>
</div></div>
</div>
<div class="card">
<div class="card-header" id="ch-header"><h2 class="mb-0" id="ch"><button class="btn btn-link collapsed" id="ch-toggle" aria-controls="ch-panel" aria-expanded="false" data-bs-target="#ch-panel" data-bs-toggle="collapse">🇨🇭 Switzerland</button></h2></div>
<div class="collapse" id="ch-panel" aria-labelledby="ch"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 id="ch-local">Switzerland: Local Numbers</h3>
<p class="p"><strong>Capabilities</strong>: Voice</p>
<p class="p"><strong>Switzerland prefix</strong>: +41</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="ea563c83468896919e336fff42264e93d">Excerpt from the commercial or official business register</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Must be within locality or region covered by the phone number's prefix</em>
</td>
<td style="width: 50%;"><ul><li data-list-item-id="e3216f96a94527bc50905bda0c5d258a0">Excerpt from the commercial or official business register showing the local address</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>If different</em>
</td>
<td style="width: 50%;"><ul><li data-list-item-id="e6d8210bc3ce3cc016ad01fdd5d083576">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Unternehmens-Identifikationsnumber (UID) for Swiss entities</td>
<td style="width: 50%;"><ul><li data-list-item-id="e3a80df2d47832f52a96a74d8d54af030">None required. Use the <a href="https://www.uid.admin.ch/Search.aspx?lang=en" target="_blank" rel="noopener noreferrer">UID register@FSO</a> to find your Swiss 'UID number'</li></ul></td>
</tr>
</tbody></table></figure><h3 id="ch-mobile">Switzerland: Mobile Numbers</h3>
<p class="p"><strong>Capabilities</strong>: SMS</p>
<p class="p"><strong>Switzerland mobile prefix</strong>: +417</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e155f1f9187c9eb12921eaa148d7b1514">Excerpt from the commercial or official business register</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Can be anywhere in the world</em>
</td>
<td style="width: 50%;"><ul><li data-list-item-id="e15f3334c2004b8d59fc5fbb9b0234196">Excerpt from the commercial or official business register showing the local address</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Unternehmens-Identifikatio nsnumber (UID) for Swiss entities</td>
<td style="width: 50%;"><ul><li data-list-item-id="e42b21de10f226f3fc170c981259f0374">None required. Use the <a href="https://www.uid.admin.ch/Search.aspx?lang=en" target="_blank" rel="noopener noreferrer">UID register@FSO</a> to find your Swiss 'UID number'</li></ul></td>
</tr>
</tbody></table></figure><h3 id="ch-porting">Switzerland: Porting Guidelines</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table class="country-table" style="margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<th><span title="">Portable numbers</span></th>
<td class="rich-text">Geographic (local) numbers</td>
</tr>
<tr>
<th><span title="">Restrictions</span></th>
<td class="rich-text"><ul>
<li data-list-item-id="e732084007537780147ebdd4a3e05989d">Most international phone numbers have VOICE capability only, no SMS</li>
<li data-list-item-id="e71b76cd621b676a2f51538d7aaa103b6">Some service providers’ contracts do not allow phone numbers to be ported while the contract is active. Before submitting your order, check with your provider to ensure your contract allows you to port your phone numbers</li>
</ul></td>
</tr>
<tr>
<th><span title="">Required information</span></th>
<td class="rich-text"><ul>
<li data-list-item-id="e5b2df63152e9a529425f46f95abc60c5">
<a class="bf_ungated_init" href="https://twilio.zendesk.com/hc/article_attachments/360100909113/Switzerland_LOA.pdf" target="_blank" rel="noopener noreferrer">Letter of Authorization (LOA)</a> dated within the last 90 days. You can copy the <a href="https://www.twilio.com/docs/phone-numbers/regulatory/letter-authorization-loa-template" target="_blank" rel="noopener noreferrer" title="here">LOA template</a>.</li>
<li data-list-item-id="ef8a0aa31c70cff0b468026a9bd55d5e6">Applicable regulatory compliance documentation (above)</li>
<li data-list-item-id="eb52f211d8290601e51b0861dcd5a3055">Copy of the most recent phone bill (within the last 30 days)</li>
</ul></td>
</tr>
<tr>
<th><span title="">Timeframe</span></th>
<td class="rich-text">After you've submitted all the required documentation and information, it can take up to six weeks, depending on the complexity of the port and the time required by the current service provider.</td>
</tr>
<tr>
<th><span title="">Regulatory bodies</span></th>
<td class="rich-text"><ul>
<li data-list-item-id="e983602aaadf2c8943eb1c3a8091cd0aa">Federal Communications Commission (<a href="http://www.comcom.admin.ch/" target="_blank" rel="noopener noreferrer">ComCom</a>)</li>
<li data-list-item-id="e4efdb2e21171c5efab75d0ee8476fca6">Office fédéral de la communication (<a href="https://www.bakom.admin.ch/en" target="_blank" rel="noopener noreferrer">OFCOM</a>)</li>
</ul></td>
</tr>
<tr>
<th><span title="">How to submit</span></th>
<td class="rich-text">
<a href="https://support.zendesk.com/hc/articles/4408843597850-Contacting-Zendesk-Customer-Support" target="_blank" rel="noopener noreferrer">Contact the Zendesk support team</a> with the required documentation and information.</td>
</tr>
</tbody></table></figure>
</div></div>
</div>
<div class="card">
<div class="card-header" id="tw-header"><h2 class="mb-0" id="tw"><button class="btn btn-link collapsed" id="tw-toggle" aria-controls="tw-panel" aria-expanded="false" data-bs-target="#tw-panel" data-bs-toggle="collapse">🇹🇼 Taiwan</button></h2></div>
<div class="collapse" id="tw-panel" aria-labelledby="tw"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 id="tw-local">Taiwan: Local Numbers</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="ec0b282793c3bb13cb0045a451aae7ae4">Company registration showing the business name</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Must be within the locality or region covered by the phone number's prefix</em>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e7f9983bd79a5d7ebb195eba59cfcaa54">Company registration showing local address</li>
<li data-list-item-id="ecd12ac2b351580d9c15b781d23ae2ea5">Utility bill</li>
<li data-list-item-id="e92b40853fda8a32d94e0e931d202c2cf">Tax notice</li>
<li data-list-item-id="e493e35daa1db79b10dfd0b57c549a001">Rent receipt</li>
<li data-list-item-id="ec7a1d705dd94a66a61e345ee40d08118">Title deed</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Company registration number</td>
<td style="width: 50%;"><ul><li data-list-item-id="ebb9ca84a44713b5a28e693910b49dab9">Company registration showing the company’s registration number</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Name of authorized representative</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="ea956c2b471120eeb73b4bb1d935fbede">National ID</li>
<li data-list-item-id="eb1a85d422874f838ad8c82a1503f5333">Passport</li>
<li data-list-item-id="e8b992ba8d92b22b2a0e393bd40b6dd0f">Residence permit</li>
</ul>
</td>
</tr>
</tbody></table></figure><h3 id="tw-tollfree">Taiwan: Toll-free Numbers</h3>
<p class="p"><strong>Taiwan's toll-free prefix</strong>: +88680</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e73e0dedb302a3a159467628386a078c6">If Taiwanese: No documentation required</li>
<li data-list-item-id="e52158f64bc11b583716ce979004a36c1">If foreign: Proof of identity required, such as the company registration for foreign entities</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Can be anywhere in the world</em>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="ef80fc2bda61bb7a506dfc7b81b5285fd">Company registration showing Taiwan address</li>
<li data-list-item-id="ef84612a6a98a03a4dc6c61e5394167ca">Utility bill</li>
<li data-list-item-id="e35cacaf71a79759f8eb8e7afb963005e">Tax notice</li>
<li data-list-item-id="e478c4a9d972fa0b7383869dd9d7cc987">Rent receipt</li>
<li data-list-item-id="e2ff737b6e2033f18fc4eafb3ce58d267">Title deed</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Company registration number</td>
<td style="width: 50%;"><ul><li data-list-item-id="effcc04ecfb685c1d4cdb7784cd87f032">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Name of authorized representative</td>
<td style="width: 50%;">
<p> One of the following:</p>
<ul>
<li data-list-item-id="eb0efe1c1ba847cf950be29b8a2118db1">National ID</li>
<li data-list-item-id="e2eeebde0fadd7653c3d56a68f64fa072">Passport</li>
<li data-list-item-id="e2dd29b14c30ffb8caff1aa6f82676706">Residence permit</li>
</ul>
</td>
</tr>
</tbody></table></figure><h3 id="tw-sms">Taiwan: SMS Guidelines</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table class="country-table" style="margin-left: 0px; margin-right: auto;"><tbody><tr><td class="rich-text wysiwyg-text-align-justify">
<div class="p"><div class="note">
<span class="notetitle">Note:</span> From June 27, 2023, outbound SMS sent to Taiwanese numbers (+886) that include shortened URLs or unregistered full-length URLs will be blocked due to updated Taiwanese telecommunications regulator’s requirements.</div></div>
<p class="p">To avoid your phone number being blocked, you must register the URLs and phone numbers that you want to include in your SMS in a ticket to Zendesk Customer Support. It can take up to three business days to register the URL. However, you can submit multiple URLs for registration in the same support ticket.</p>
<div class="p">
<p><strong class="ph b">To send outbound SMS to numbers in Taiwan</strong></p>
<ol class="ol" id="topic_zwk_kqz_zxb__ol_jqv_mwz_zxb">
<li class="li" data-list-item-id="e06bbe2030a9fd106b8fae64a4e86c0f1">Stop using shortened URLs in your outbound SMS to Taiwanese numbers.</li>
<li class="li" data-list-item-id="e98fdfccc04eb4fc3378d6ab846327f75">Contact <a class="xref" href="https://support.zendesk.com/hc/articles/4408843597850-Contacting-Zendesk-Customer-Support" target="_blank" rel="noopener noreferrer">Zendesk Customer Support</a> to register the full-length URLs that you want to include in the body of your messages. In the ticket include the following information:</li>
</ol>
<ul class="ul" id="topic_zwk_kqz_zxb__ul_kqv_mwz_zxb">
<li class="li" data-list-item-id="e67011a877308f084fec78f35875a285f">State that the information is for “Taiwan URL registration”</li>
<li class="li" data-list-item-id="e550db1877129c1e3888f67cad305b442">Zendesk subdomain</li>
<li class="li" data-list-item-id="e30383f76fb702c2a6511d050f2ceed82">Business name associated with the URL domain(s)</li>
<li class="li" data-list-item-id="ef73971410a1a651ba7f90dc839d1e8cf">Example message body</li>
<li class="li" data-list-item-id="ee1cac5abb3b42c2fe4f23c3957bd4b51">Full-length URL(s) that you want to register</li>
<li class="li" data-list-item-id="e304fdff6db3583158e28d4a5a22a8b1c">Use case and impact related to the URL(s)</li>
</ul>
<div class="p"><div class="note">
<span class="notetitle">Note: </span>From October 8, 2025, outbound SMS to Taiwanese numbers (+886) that do not begin with a registered brand name may be blocked or flagged by Taiwan operators due to updated NCC requirements; broader enforcement is expected November 1, 2025.</div></div>
<p class="p">To avoid your SMS being blocked, you must register your SMS brand and ensure all messages to Taiwan begin with that brand at the very start of the message body.</p>
<p>Every SMS to Taiwan must begin with the exact brand you submitted, at the very start of the message. Here are some examples of what this change to SMS content looks like in practice:</p>
<ul>
<li data-list-item-id="e183824d0035257dfcea840500304f776">Correct: [MyBrand] Your verification code is 123456.</li>
<li data-list-item-id="e77c9150a375a73f388eda761221982c8">Also correct: MyBrand: Your verification code is 123456.</li>
<li data-list-item-id="e12f53e022dfe7b6a70cf30046dbd8823">Incorrect: Your verification code is 123456.</li>
</ul>
<div class="p">
<p><strong>To send outbound SMS to numbers in Taiwan</strong><br> </p>
<ol class="ol" id="topic_zwk_kqz_zxb__ol_jqv_mwz_zxb">
<li class="li" data-list-item-id="e1161fff7211b0c29586c8d550d46274e">Update your templates and business rules so each SMS begins with your brand (e.g., [MyBrand] Your code is 123456.)</li>
<li class="li" data-list-item-id="ecca3e340274325c2175f9edf0098d508">Contact <a class="xref" href="https://support.zendesk.com/hc/articles/4408843597850-Contacting-Zendesk-Customer-Support" target="_blank" rel="noopener noreferrer">Zendesk Customer Support</a> to register your brand. In the ticket include the following information:</li>
</ol>
<ul class="ul" id="topic_zwk_kqz_zxb__ul_kqv_mwz_zxb">
<li class="li" data-list-item-id="e6fbdf4e4312b9ea0aac297c72391d440">State that the request is for “Taiwan SMS brand registration”</li>
<li class="li" data-list-item-id="e95b0a1799da1d93c2391243378877237">Zendesk subdomain</li>
<li class="li" data-list-item-id="e1b021c9588a6002f66d97950b27067a5">Legal company name</li>
<li class="li" data-list-item-id="e82e8a798cb62239cecb6d072aa631326">Company website</li>
<li class="li" data-list-item-id="e1cfff7aff53af64435d9f24d2145edf7">Company address</li>
<li class="li" data-list-item-id="e5a3a4fad96f427c45ca6c12528b3e309">Contact email</li>
<li class="li" data-list-item-id="e45d6d8aa06e8001271c87e96e83969e9">Brand name to appear at the start of the SMS<ul class="ul" id="topic_zwk_kqz_zxb__ul_kqv_mwz_zxb"><li class="li" data-list-item-id="e7287df1a8c4ed80f53d456d19d93c389">If the brand differs from your legal name, attach supporting documentation</li></ul>
</li>
<li class="li" data-list-item-id="e5e63abc70b0882f59df35db916d35bd9">1–3 example message bodies starting with the brand</li>
</ul>
</div>
</div>
</td></tr></tbody></table></figure><h3 id="tw-porting">Taiwan: Porting Guidelines</h3>
<p>Porting not available.</p>
</div></div>
</div>
<div class="card">
<div class="card-header" id="th-header"><h2 class="mb-0" id="th"><button class="btn btn-link collapsed" id="th-toggle" aria-controls="th-panel" aria-expanded="false" data-bs-target="#th-panel" data-bs-toggle="collapse">🇹🇭 Thailand</button></h2></div>
<div class="collapse" id="th-panel" aria-labelledby="th"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 class="p" id="th-local">Thailand: Local Numbers</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="ea6688b946059b4cb03c58661f5223501">Excerpt from the Commercial register showing the name of the legal representative.</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Must be within the locality or region covered by the phone number's prefix</em>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e158c278693033a554742f1823e05d533">Excerpt from the commercial register showing the Thai address</li>
<li data-list-item-id="e156a6fe902b5ddcc92ae40122b29790a">Utility bill</li>
<li data-list-item-id="e4e8a2393fb3f422b4e2b9d91e6238735">Tax notice</li>
<li data-list-item-id="e99fa4c627db94260d2adcf88b6b0509f">Rent receipt</li>
<li data-list-item-id="e95d15e3c0a4e1d82cf2320729b77dc5b">Title deed</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Name of legal representative</td>
<td style="width: 50%;"><ul><li data-list-item-id="ea64903326204c9f22c40e77cf2cc9c55">Thai government issued ID card</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">ID number of the legal representative</td>
<td style="width: 50%;"><ul><li data-list-item-id="ead39c32f8b82a31dfbe9e3ac5aa10390">Thai government issued ID card</li></ul></td>
</tr>
</tbody></table></figure><h3 id="th-tollfree">Thailand: Toll-free Numbers</h3>
<p class="p"><strong>Thailand's toll-free prefix</strong>: +66 1800</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e58754a0e3b715485cacb94249312c28d">Excerpt from the Commercial register</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business registration number</td>
<td style="width: 50%;"><ul><li data-list-item-id="e769b51da3646ec4fcd0a0c6611778fbf">Excerpt from the Commercial register showing the business registration number</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Type of business</td>
<td style="width: 50%;"><ul><li data-list-item-id="e4b7b5d10686f62cbeb9af2b96b48b6ee">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Can be anywhere in the world</em>
</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="edfd248265068faf095089b3c664b0a53">Excerpt from the Commercial register</li>
<li data-list-item-id="e7bd9b282c87d2334520b901b798e06f5">Utility bill</li>
<li data-list-item-id="ebecc12c12b78f112dc9defbd8e79a39b">Tax notice</li>
<li data-list-item-id="e806dbc25d7d7f9e451f1e91fc1cd0889">Rent receipt</li>
<li data-list-item-id="e36fb88c53f55479843f73c322cac4142">Title deed</li>
</ul>
</td>
</tr>
</tbody></table></figure><h3 class="p" id="th-sms">Thailand: SMS Guidelines</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table class="country-table" style="margin-left: 0px; margin-right: auto;"><tbody><tr><td class="rich-text wysiwyg-text-align-justify">Effective October 6, 2025, Thai mobile operators will block SMS from international phone numbers to recipients in Thailand, due to new operator requirements.</td></tr></tbody></table></figure><h3 id="th-porting">Thailand: Porting Guidelines</h3>
<p>Porting not available.</p>
</div></div>
</div>
<div class="card">
<div class="card-header" id="tn-header"><h2 class="mb-0" id="tn"><button class="btn btn-link collapsed" id="tn-toggle" aria-controls="tn-panel" aria-expanded="false" data-bs-target="#tn-panel" data-bs-toggle="collapse">🇹🇳 Tunisia</button></h2></div>
<div class="collapse" id="tn-panel" aria-labelledby="tn"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 id="tn-national">Tunisia: National Numbers</h3>
<p class="p"><strong>Capabilities</strong>: Voice</p>
<p class="p"><strong>Tunisia's national prefix</strong>: +216</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="eabccbb0aa4ad79373169b3857ea78782">None to provide</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address (must be within Tunisia)</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="ef8999cdf8a1a4117c83e1ea5057b30d8">Excerpt from the commercial register showing the Tunisia address</li>
<li data-list-item-id="e3060216018b76f60753eaa5f8ae4eb3a">Utility bill</li>
<li data-list-item-id="ebd398db320782b719b2328bcf0aaca95">Tax notice</li>
<li data-list-item-id="eaff267b0fc5fd6c9f6abed9f797fcddc">Rent receipt</li>
<li data-list-item-id="e50bfa6a5a4d197eb82f8d3eac0802a0b">Title deed</li>
</ul>
</td>
</tr>
</tbody></table></figure><h3 id="tn-porting">Tunisia: Porting Guidelines</h3>
<p>Porting not available.</p>
</div></div>
</div>
<div class="card">
<div class="card-header" id="tr-header"><h2 class="mb-0" id="tr"><button class="btn btn-link collapsed" id="tr-toggle" aria-controls="tr-panel" aria-expanded="false" data-bs-target="#tr-panel" data-bs-toggle="collapse">🇹🇷 Turkey</button></h2></div>
<div class="collapse" id="tr-panel" aria-labelledby="tr"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 id="tr-sms">Turkey: SMS Guidelines</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody><tr><td style="width: 100%;">
<p>Starting March 23, 2026, SMS character limits for messages sent to Turkey changed to comply with local regulations. Turkish carriers reserve five characters in each message for a network operator code, reducing single-segment limits from 160 to 155 characters for GSM7 and from 70 to 65 characters for UCS2, and two-segment limits from 306 to 301 characters for GSM7 and from 134 to 129 characters for UCS2. Messages that exceed these updated limits may be split into additional segments and billed accordingly.</p>
<p>Starting April 1, 2026, Turkish carriers will block any SMS sent to Turkey from companies without a Turkish business entity if the message contains internet address information, including URLs or hyperlinks. This applies to all SMS types, including transactional messages and one-time passcodes. If you send these messages to Turkey, remove internet address information before April 1, 2026 unless you have a Turkish business entity</p>
</td></tr></tbody></table></figure><h3 id="tr-porting">Turkey: Porting Guidelines</h3>
<p>Porting not available.</p>
</div></div>
</div>
<div class="card">
<div class="card-header" id="ug-header"><h2 class="mb-0" id="ug"><button class="btn btn-link collapsed" id="ug-toggle" aria-controls="ug-panel" aria-expanded="false" data-bs-target="#ug-panel" data-bs-toggle="collapse">🇺🇬 Uganda</button></h2></div>
<div class="collapse" id="ug-panel" aria-labelledby="ug"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 id="ug-national">Uganda: National Numbers</h3>
<p class="p"><strong>Capabilities</strong>: Voice</p>
<p class="p"><strong>Uganda's national prefix</strong>: +25620</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e96a3f76201308571da692ccac8072793">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address (must be within Uganda)</td>
<td style="width: 50%;">
<p>One of the following:</p>
<ul>
<li data-list-item-id="e48d8287c48c904b60f817f9ddc2ab3af">Excerpt from the commercial register showing the Uganda address</li>
<li data-list-item-id="e61ee85387f5aa2e743df1043059e7d46">Utility bill</li>
<li data-list-item-id="ec4d915545c5ac8799dfccccb62378a6c">Tax notice</li>
<li data-list-item-id="e4b7c0de78c6ef68af91aa365b2330a2d">Rent receipt</li>
<li data-list-item-id="e6379f696d9b22bf75398b0c1b14c89b4">Title deed</li>
</ul>
</td>
</tr>
</tbody></table></figure><h3 id="ug-tollfree">Uganda: Toll-free Numbers</h3>
<p class="p"><strong>Capabilities</strong>: Voice</p>
<p class="p"><strong>Uganda's toll-free prefix</strong>: +256800</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e485a24496c937e15af6ee2f91a585d4f">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Can be anywhere in the world</em>
</td>
<td style="width: 50%;"><ul><li data-list-item-id="e0ab8c6c9053493df0f877da2bedcec01">None required</li></ul></td>
</tr>
</tbody></table></figure><h3 id="01KMJVCERXAJV2CMCHSS70JPW8">Uganda: Porting Guidelines</h3>
<p>Porting not available.</p>
</div></div>
</div>
<div class="card">
<div class="card-header" id="ae-header"><h2 class="mb-0" id="ae"><button class="btn btn-link collapsed" id="ae-toggle" aria-controls="ae-panel" aria-expanded="false" data-bs-target="#ae-panel" data-bs-toggle="collapse">🇦🇪 United Arab Emirates</button></h2></div>
<div class="collapse" id="ae-panel" aria-labelledby="ae"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 id="ae-voice">United Arab Emirates: Voice Guidelines</h3>
<figure class="wysiwyg-table" style="width: 100%;"><table style="margin-left: 0px; margin-right: auto;"><tbody>
<tr><td>
<strong>Outbound restrictions</strong> - regulatory and/or Carrier restrictions on outbound calls made from Twilio to non-Twilio numbers in this locale.</td></tr>
<tr><td>
<p>If you purchase a UAE toll-free phone number (“UAE Toll-Free Number”) or a UAE geographic phone number (“UAE Geographic Number”), the following terms apply:</p>
<ul>
<li data-list-item-id="e360605e4bf123a2b16f2d32c5846007d">You will not transfer, resell, lease, or make available to third parties, or otherwise offer on a standalone basis a UAE Toll-Free Number;</li>
<li data-list-item-id="e094d25054c8291252fca4b0cc88cf27f">Voice calls placed by you to a UAE Toll-Free Number must terminate in the UAE; and</li>
<li data-list-item-id="e3acf8930adc41ce654422ccd2cb02291">A UAE Geographic Number will only be used to receive inbound voice calls. You are strictly prohibited from placing or attempting to place any outbound voice calls from a UAE Geographic Number via the Services or through any other means, such as a SIP Trunk.</li>
</ul>
</td></tr>
</tbody></table></figure><h3 id="id=">United Arab Emirates: Toll-free Numbers</h3>
<p class="p"><strong>Capabilities</strong>: Voice</p>
<p class="p"><strong>UAE's toll-free prefix</strong>: +971800</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="ee1f9b7fe8b9265b97773e7bb3266a048">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Can be anywhere in the world</em>
</td>
<td style="width: 50%;"><ul><li data-list-item-id="ee6f2bf3468c0dcc30f0ba513b1723fa6">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Letter of authorization (LoA)</td>
<td style="width: 50%;"><ul><li data-list-item-id="ef1ff8eef3a96522da2d9cfc41341687b">Executed Letter of Authorization. Copy the <a href="https://www.twilio.com/docs/phone-numbers/regulatory/letter-authorization-loa-template" target="_blank" rel="noopener noreferrer" title="here">LoA template</a>.</li></ul></td>
</tr>
</tbody></table></figure><h3 id="ae-porting">United Arab Emirates: Porting Guidelines</h3>
<p>Porting not available.</p>
</div></div>
</div>
<div class="card">
<div class="card-header" id="uk-header"><h2 class="mb-0" id="uk"><button class="btn btn-link collapsed" id="uk-toggle" aria-controls="uk-panel" aria-expanded="false" data-bs-target="#uk-panel" data-bs-toggle="collapse">🇬🇧 United Kingdom</button></h2></div>
<div class="collapse" id="uk-panel" aria-labelledby="uk"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 id="uk-reg">United Kingdom: Phone Number Regulations</h3>
<div class="note">
<span class="notetitle">Please note:</span> Ofcom, the UK's telecom regulator, has updated telecom regulations, requiring a new business verification (regulatory bundle) for all UK numbers.<br><br>From September 30, 2024, all UK numbers must have an bundle approved.<br><br>Self-Service submission using the Business Verification tab is unavailable. Contact <a href="https://support.zendesk.com/hc/articles/4408843597850" target="_blank" rel="noopener noreferrer">Zendesk Customer Support</a> with the required information to purchase new numbers and to submit a regulatory bundle for numbers in your account.<br><br>If the necessary documentation for the regulatory compliance bundle isn't provided in time for review, processing, and approval, there is a risk of being non-compliant. This could lead to potential call and message blocking, and possible number reclamation that could occur at any time after this date.</div>
<h3 class="p" id="uk-local">United Kingdom: Local Numbers</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="height: 713px; width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td>Business name</td>
<td><div class="pricing-table-cell">
<div class="pricing-table-rte"><ul><li data-list-item-id="eb9a2a5e2536291459d9801329acabccb">None required</li></ul></div>
<div class="pricing-table-content"></div>
</div></td>
</tr>
<tr>
<td>
<p>Registration Authority</p>
<p><em>Note: Reply one of "UK:CRN", "US:EIN", "CA:CBN", "AU:ACN", "OTHER". OTHER is for all other registration authorities.</em></p>
</td>
<td><ul><li data-list-item-id="e80daefafc805852a500c6bc7bf2c780a">None required</li></ul></td>
</tr>
<tr>
<td>Business Registration Number</td>
<td><ul><li data-list-item-id="e483bae462eb66660947b7b8b7adfb273">None required</li></ul></td>
</tr>
<tr>
<td>Website address</td>
<td><ul><li data-list-item-id="e1b3d7f11dc566acd8ca666080179a43f">None required</li></ul></td>
</tr>
<tr>
<td>Business Address<br><br><em>Must be a valid United Kingdom address.</em>
</td>
<td><ul><li data-list-item-id="ef7697024776fb9b6795641aab80c0f7a">None required</li></ul></td>
</tr>
<tr>
<td>
<p>Authorized Representative’s Name</p>
<p><em>Note: Authorized representative should be a senior person in the company who is responsible for Phone Numbers</em></p>
</td>
<td><ul><li data-list-item-id="e7e44c4b08de3a37e02f06504ffe0bd87">None required</li></ul></td>
</tr>
<tr>
<td>
<p>Authorized Representative’s Phone Number<br> </p>
<p><em>Note: This must be a valid mobile number only where the customer can be reached. This cannot be a number which you've acquired from a provider such as Zendesk Talk.</em></p>
</td>
<td><ul><li data-list-item-id="e5ac754de21c4761b209b485a30ee15a8">None required</li></ul></td>
</tr>
<tr>
<td>Authorized Representative’s Work Email</td>
<td><ul><li data-list-item-id="e11d4164ca59138225f8fc69ad0e0e0b5">None required</li></ul></td>
</tr>
<tr>
<td>Comments (Optional)</td>
<td><ul><li data-list-item-id="ed7e5c5cdbc0de25b67dc5e23a7a76b14">None required</li></ul></td>
</tr>
</tbody></table></figure><h3 class="p" id="uk-national">United Kingdom: National Numbers</h3>
<p><strong>United Kingdom's national prefix: </strong>+4433</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="height: 713px; width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td>Business name</td>
<td><ul><li data-list-item-id="e73e8e347cf0a1ae23d378e71c1a59089">None required</li></ul></td>
</tr>
<tr>
<td>
<p>Registration Authority</p>
<p><em>Note: Reply one of "UK:CRN", "US:EIN", "CA:CBN", "AU:ACN", "OTHER". OTHER is for all other registration authorities.</em></p>
</td>
<td><ul><li data-list-item-id="e14409690fab5ba98c6414c55ce68c138">None required</li></ul></td>
</tr>
<tr>
<td>Business Registration Number</td>
<td><ul><li data-list-item-id="eca1b07d1fd5ba69fe9eaae80c14ab526">None required</li></ul></td>
</tr>
<tr>
<td>Website address</td>
<td><ul><li data-list-item-id="e7ec89c106c40af67069f5c987ee70da1">None required</li></ul></td>
</tr>
<tr>
<td>Business Address<br><br><em>Must be a valid United Kingdom address.</em>
</td>
<td><ul><li data-list-item-id="ee62f62be53eea24d5f0c865ac1847f7f">None required</li></ul></td>
</tr>
<tr>
<td>
<p>Authorized Representative’s Name</p>
<p><em>Note: Authorized representative should be a senior person in the company who is responsible for Phone Numbers</em></p>
</td>
<td><ul><li data-list-item-id="eb8717e99fa528986d49064c74a4f09bb">None required</li></ul></td>
</tr>
<tr>
<td>
<p>Authorized Representative’s Phone Number<br> </p>
<p><em>Note: This must be a valid mobile number only where the customer can be reached. This cannot be a number which you've acquired from a provider such as Zendesk Talk.</em></p>
</td>
<td><ul><li data-list-item-id="e7bb784304447db733edec13ddd598fcc">None required</li></ul></td>
</tr>
<tr>
<td>Authorized Representative’s Work Email</td>
<td><ul><li data-list-item-id="e8198735d4baaf6bf6dc9432ad465aca6">None required</li></ul></td>
</tr>
<tr>
<td>Comments (Optional)</td>
<td><ul><li data-list-item-id="e23868d1901fd3e367e427eaaba85606b">None required</li></ul></td>
</tr>
</tbody></table></figure><h3 class="p" id="uk-mobile">United Kingdom: Mobile Numbers</h3>
<p class="p"><strong>United Kingdom's mobile prefix</strong>: +447</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="height: 650px; width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td>Business name</td>
<td><ul><li data-list-item-id="e8a1f7c3b361877cdba1811c6ba497af2">None required</li></ul></td>
</tr>
<tr>
<td>
<p>Registration Authority</p>
<p><em>Note: Reply one of "UK:CRN", "US:EIN", "CA:CBN", "AU:ACN", "OTHER". OTHER is for all other registration authorities.</em></p>
</td>
<td><ul><li data-list-item-id="ec103c0f242cbdff7c14d08f8a0616402">None required</li></ul></td>
</tr>
<tr>
<td>Business Registration Number</td>
<td><ul><li data-list-item-id="ed4e8ebc4d125c11fe60fb74f5c45881b">None required</li></ul></td>
</tr>
<tr>
<td>Website address</td>
<td><ul><li data-list-item-id="e8048b36fa013b28d9f8d2bb5f6d2399f">None required</li></ul></td>
</tr>
<tr>
<td>Business Address<br><br><em>Must be a valid address. May be anywhere in the world</em>
</td>
<td><ul><li data-list-item-id="e1a61f2fd6e48d2da4d2cab469d16bf5c">None required</li></ul></td>
</tr>
<tr>
<td>
<p>Authorized Representative’s Name</p>
<p><em>Note: Authorized representative should be a senior person in the company who is responsible for Phone Numbers</em></p>
</td>
<td><ul><li data-list-item-id="eec83ffd6a2ad7509dc1f05af890a42ae">None required</li></ul></td>
</tr>
<tr>
<td>
<p>Authorized Representative’s Phone Number<br> </p>
<p><em>Note: This must be a valid mobile number only where the customer can be reached. This cannot be a number which you've acquired from a provider such as Zendesk Talk.</em></p>
</td>
<td><ul><li data-list-item-id="e51bb0b242055d3c95333238ea750a521">None required</li></ul></td>
</tr>
<tr>
<td>Authorized Representative’s Work Email</td>
<td><ul><li data-list-item-id="e41d398f88ccfc096dbbb844214da4867">None required</li></ul></td>
</tr>
<tr>
<td>Comments (Optional)</td>
<td><ul><li data-list-item-id="ea6b9a65cef5f5a9421c426ac1aa1503e">None required</li></ul></td>
</tr>
</tbody></table></figure><h3 class="p" id="uk-tollfree">United Kingdom: Toll-free Numbers</h3>
<p class="p"><strong>United Kingdom's toll-free prefixes</strong>: +44808, +44800</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="height: 447px; width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td>Business name</td>
<td><ul><li data-list-item-id="e67170f3fa49b9d093f0929d78cfe5e27">None required</li></ul></td>
</tr>
<tr>
<td>
<p>Registration Authority</p>
<p><em>Note: Reply one of "UK:CRN", "US:EIN", "CA:CBN", "AU:ACN", "OTHER". OTHER is for all other registration authorities.</em></p>
</td>
<td><ul><li data-list-item-id="e92c8b923ccba4bcc78f885e6dfc8e625">None required</li></ul></td>
</tr>
<tr>
<td>Business Registration Number</td>
<td><ul><li data-list-item-id="ed83a37b593be82e97e6203ffd8950f93">None required</li></ul></td>
</tr>
<tr>
<td>Website address</td>
<td><ul><li data-list-item-id="e39310f22a7caafa1ee038b576de4d4b2">None required</li></ul></td>
</tr>
<tr>
<td>Business Address<br><br><em>Must be a valid address. May be anywhere in the world</em>
</td>
<td><ul><li data-list-item-id="e2cfb7ec5e19ae32b8c304aff7d8be654">None required</li></ul></td>
</tr>
<tr>
<td>
<p>Authorized Representative’s Name</p>
<p><em>Note: Authorized representative should be a senior person in the company who is responsible for Phone Numbers</em></p>
</td>
<td><ul><li data-list-item-id="ea10c6ab1eccdecb73ec87bf500896d7d">None required</li></ul></td>
</tr>
<tr>
<td>
<p>Authorized Representative’s Phone Number<br> </p>
<p><em>Note: This must be a valid mobile number only where the customer can be reached. This cannot be a number which you've acquired from a provider such as Zendesk Talk.</em></p>
</td>
<td><ul><li data-list-item-id="e761aee1917b70adbc7cfa209a4de2449">None required</li></ul></td>
</tr>
<tr>
<td>Authorized Representative’s Work Email</td>
<td><ul><li data-list-item-id="ef52e941785feaebbb9aa6a785011f637">None required</li></ul></td>
</tr>
<tr>
<td>Comments (Optional)</td>
<td><ul><li data-list-item-id="e8721f155b51d87203158926b46db0e5e">None required</li></ul></td>
</tr>
</tbody></table></figure><h3 class="p" id="uk-sms">United Kingdom: SMS Guidelines</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table class="country-table" style="margin-left: 0px; margin-right: auto;"><tbody><tr><td class="rich-text wysiwyg-text-align-justify">UK carriers will block any SMS messages sent to the UK from international numbers. Therefore, to communicate with UK customers via SMS, you must use a domestic UK phone number that is capable of sending messages.</td></tr></tbody></table></figure><h3 class="p" id="uk-porting">United Kingdom: Porting Guidelines</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table class="country-table" style="margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<th><span title="">Portable numbers</span></th>
<td class="rich-text"><ul>
<li data-list-item-id="ec8f806b3a269956225b60653f0d7f296">Geographic (local) numbers (+44 1,+44 2)</li>
<li data-list-item-id="eb1854f81f3c0d929491efe41c7076a72">Mobile numbers (+44 7)</li>
<li data-list-item-id="ebd8521d1e9e4bdd924cab2163b35d5f1">Non-geographic (national) numbers (+44 3)</li>
<li data-list-item-id="ee260eef8da1816bffe138ddbed0cbefd">Non-geographic (toll-free) numbers (+44 808, +44 800)</li>
</ul></td>
</tr>
<tr>
<th><span title="">Restrictions</span></th>
<td class="rich-text"><ul>
<li data-list-item-id="ef97301ad8eec4dd5cc629f3f83741932">Most international phone numbers have VOICE capability only. Only Mobile numbers have VOICE and SMS</li>
<li data-list-item-id="e9da864da6bdcf07b450d08a5fb0a592b">Most numbers are portable. In rare cases, some numbers are not. This is either because some service providers assign phone numbers, or because some providers do not have porting agreements with the major network operators</li>
</ul></td>
</tr>
<tr>
<th><span title="">Required information</span></th>
<td class="rich-text">
<p>For Geographic and Non-geographic numbers:</p>
<ul>
<li data-list-item-id="e7b17fff09fe4d70b4e76b8779f595aa4"><p>
<a href="https://support.zendesk.com/hc/en-us/article_attachments/10908361731354" target="_blank" rel="noopener noreferrer">Letter of Authorization</a>
(LoA) dated within the last 30
days. If you want to port both
Geographic
and Non-geographic numbers, you
must
fill in two separate LOAs (one
for
each).

<!-- You can copy the
<a class="bf_ungated_init" href="https://support.twilio.com/hc/article_attachments/17092538555803" target="_blank" rel="noopener noreferrer">LoA template</a -->
</p></li>
<li data-list-item-id="e9121d3259b5903f0311e58f5d97efc8a">Applicable regulatory compliance documentation (above)</li>
<li data-list-item-id="e20bbad9dfae55ab54271b930cb785a38">Copy of the most recent phone bill (within last 30 days)</li>
</ul>
</td>
</tr>
<tr>
<th><span title="">Timeframe</span></th>
<td class="rich-text">
<p>After you've submitted all required documentation and information:</p>
<ul>
<li data-list-item-id="e9c647ce9da509172e62d679bed62349a">For both Geographic (local) and Non-geographic numbers, it can take up to six weeks, depending on the complexity of the port and time required by the current service provider</li>
<li data-list-item-id="e54f7a9059f60511b038a8bb55db7b564">For mobile numbers, it can take up to five - seven business days</li>
</ul>
</td>
</tr>
<tr>
<th><span title="">Regulatory bodies</span></th>
<td class="rich-text"><a href="https://www.ofcom.org.uk/home" target="_blank" rel="noopener noreferrer">The Office of Communications (OFCOM) </a></td>
</tr>
<tr>
<th><span title="">Other details</span></th>
<td class="rich-text">
<p>The most common reasons for a rejected port include:</p>
<ul>
<li data-list-item-id="e31f1f2adb9dcbb25425eea9d327901c3">Incorrect postcode</li>
<li data-list-item-id="e86cf68c88ba1577517b255700037f64b">Single versus multi-line geographic numbers. Associated numbers must be ported together as a range. To determine whether your number is a single- or multi-line number, reach out to your current service provider. </li>
<li data-list-item-id="efa460798c31045a3a2a43e71f3838635">Incorrect current provider and or range holder information. Check with your current provider and the range holder of your phone number(s)</li>
<li data-list-item-id="e1dfda4173680f676ab1e9cc88025d222">Click to check the <a href="https://www.telecom-tariffs.co.uk/codelook.htm" target="_blank" rel="noopener noreferrer">range holder</a>. However, information about the current provider can only be confirmed by that provider</li>
</ul>
<p>After you have this information, add the current provider on the LOA in the Current Operator field. You can leave the New Operator field blank.</p>
</td>
</tr>
<tr>
<th><span title="">How to submit</span></th>
<td class="rich-text">
<a href="https://support.zendesk.com/hc/articles/4408843597850-Contacting-Zendesk-Customer-Support" target="_blank" rel="noopener noreferrer">Contact the Zendesk support team</a> with the required documentation and information.</td>
</tr>
</tbody></table></figure>
</div></div>
</div>
<div class="card">
<div class="card-header" id="us-header"><h2 class="mb-0" id="h_01KJ89NF1Z0G7V3XGETZ3TRSCA"><button class="btn btn-link collapsed" id="us-toggle" aria-controls="us-panel" aria-expanded="false" data-bs-target="#us-panel" data-bs-toggle="collapse">🇺🇸 United States</button></h2></div>
<div class="collapse" id="us-panel" aria-labelledby="us"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 id="us-local">United States: Local Numbers</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr><td style="width: 100%;" colspan="2">Currently there is no information required and no documents that you need to provide for local numbers in the United States.</td></tr>
</tbody></table></figure><h3 class="p" id="us-tollfree">United States: Toll-free Numbers</h3>
<p class="p"><strong>United State's toll-free prefixes</strong>: +1 800, +1 833, +1 844, +1 855, +1 866, +1 877, +1 888</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr><td style="width: 100%;" colspan="2">Currently there is no information required and no documents that you need to provide for toll-free numbers in the United States.</td></tr>
</tbody></table></figure><h3 class="p" id="us-sms">United States: SMS Guidelines</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table class="country-table" style="margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<th style="text-align: left;">Local<br>Numbers</th>
<td class="rich-text wysiwyg-text-align-justify">
<p>Registration for <strong>A2P 10DLC</strong> is mandatory if you plan to use local US numbers for sending outbound SMS messages to phone numbers within the United States.</p>
<p>To register your Zendesk subdomain, fill in the <a href="https://docs.google.com/forms/d/e/1FAIpQLSczRJea0elsl4iamCzt6nWaTj7k1sbq-0XYHBsWM8YRecZP5g/viewform" target="_blank" rel="noopener noreferrer">Zendesk Text A2P 10DLC Registration</a> form.</p>
<p>The process should be completed within an estimated 1 to 2 weeks. For more details on A2P 10DLC, <a href="https://support.zendesk.com/hc/articles/4408837560730" target="_blank" rel="noopener noreferrer">see this article</a>.</p>
</td>
</tr>
<tr>
<th style="text-align: left;">Toll-free Numbers</th>
<td class="rich-text wysiwyg-text-align-justify">
<p>Each toll-free number must go through a <strong>Toll-free message verification</strong> process before it can be used to send outbound messages. Unverified toll-free numbers will see their outbound messages blocked by telephony carriers.<br><br>Fill in the <a href="https://forms.gle/m5NQ7GkVfiCL6PmR7" target="_blank" rel="noopener noreferrer">Toll-free message verification for US/Canada</a> form and send your details for verification. Please allow approximately 5 business days for this process.</p>
<div class="p"><div class="note">
<span class="notetitle">Note:</span> Messages sent from unverified toll-free phone numbers will return:<br>"We couldn't deliver this message to +1 (XXX) XXX-XXXX".</div></div>
</td>
</tr>
</tbody></table></figure><h3 class="p" id="us-porting">United States: Porting Guidelines</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table class="country-table" style="margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<th><span title="">Portable numbers</span></th>
<td class="rich-text"><ul>
<li aria-level="1" data-list-item-id="e916e435ea622858c59acaa3ebc1d3c88">Geographic (local) numbers</li>
<li aria-level="1" data-list-item-id="ed53f67a69e1a792e122562c49d2e3eae">Toll-free numbers</li>
<li aria-level="1" data-list-item-id="ebac4fa2efd7fa4e6779e73ae6d867b69">VoIP numbers</li>
</ul></td>
</tr>
<tr>
<th><span title="">Restrictions</span></th>
<td class="rich-text"><ul>
<li aria-level="1" data-list-item-id="e544c0becd61f7ab4f56e056ad4d3cedc">Most numbers are portable. In rare cases, Twilio may not have geographic coverage for that number and won’t be able to port it</li>
<li aria-level="1" data-list-item-id="ee7a5d2890c36456ca827f53a84f1a608">The maximum amount of numbers per port is 1000</li>
</ul></td>
</tr>
<tr>
<th><span title="">Required information</span></th>
<td class="rich-text"><ul>
<li aria-level="1" data-list-item-id="eeac6f5bbcac0744cfd66294f31c994a6">
<a href="https://twilio-cms-prod.s3.amazonaws.com/documents/LOA_US.pdf">Letter of Authorization (LOA)</a> (Fill it in prior to contacting Zendesk Support)</li>
<li aria-level="1" data-list-item-id="e4ef280cc18b96542c0fb96c248b7f6c5">Name and address that matches the Customer Service Record (CSR)</li>
<li aria-level="1" data-list-item-id="e167b2fd86faf64de1a382fb147461e2c">Copy of a phone bill dated within the last 30 days</li>
<li aria-level="1" data-list-item-id="efc2b6759037f22e26f373f5627818882">Current provider’s account number</li>
<li aria-level="1" data-list-item-id="ef11b7e7b982adf1134eaa9797d2f406a">PIN, if required</li>
</ul></td>
</tr>
<tr>
<th><span title="">Timeframe</span></th>
<td class="rich-text">
<p>After you've submitted all required information,</p>
<ul>
<li data-list-item-id="e149ace01bb1b6b4500de0e320f0e868f">For standard ports (fewer than 50 numbers), it can take around two - four weeks, barring rejections from your current service provider</li>
<li data-list-item-id="e8d736ef6d95aa9c1d5f09363446e67a0">For bulk ports (more than 50 numbers), it can take around four - six weeks, barring rejections from your current service provider</li>
</ul>
</td>
</tr>
<tr>
<th><span title="">Regulatory bodies</span></th>
<td class="rich-text"><a href="https://www.fcc.gov/">The Federal Communications Commission (FCC)</a></td>
</tr>
<tr>
<th><strong>How to submit</strong></th>
<td>Contact <a href="https://support.zendesk.com/hc/articles/4408843597850" target="_blank" rel="noopener noreferrer">Zendesk Customer Support</a> and provide all the documents listed under the "Required information" section.</td>
</tr>
</tbody></table></figure>
</div></div>
</div>
<div class="card">
<div class="card-header" id="uy-header"><h2 class="mb-0" id="uy"><button class="btn btn-link collapsed" id="uy-toggle" aria-controls="uy-panel" aria-expanded="false" data-bs-target="#uy-panel" data-bs-toggle="collapse">🇺🇾 Uruguay</button></h2></div>
<div class="collapse" id="uy-panel" aria-labelledby="uy"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 id="uy-local">Uruguay: Toll-free Numbers</h3>
<p class="p"><strong>Capabilities</strong>: Voice</p>
<p class="p"><strong>Uruguay's toll-free prefixes</strong>: +598 4</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e2f33136c3c476e986eabe6d801d9a677">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Can be anywhere in the world</em>
</td>
<td style="width: 50%;"><ul><li data-list-item-id="e5cb71631b3eb6a63a1288dd6316ad73f">None required</li></ul></td>
</tr>
</tbody></table></figure><h3 id="uy-porting">Uruguay: Porting Guidelines</h3>
<p>Porting not available.</p>
</div></div>
</div>
<div class="card">
<div class="card-header" id="ve-header"><h2 class="mb-0" id="ve"><button class="btn btn-link collapsed" id="ve-toggle" aria-controls="ve-panel" aria-expanded="false" data-bs-target="#ve-panel" data-bs-toggle="collapse">🇻🇪 Venezuela</button></h2></div>
<div class="collapse" id="ve-panel" aria-labelledby="ve"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 class="p" id="ve-tollfree">Venezuela: Toll-free Numbers</h3>
<p class="p"><strong>Capabilities</strong>: Voice</p>
<p class="p"><strong>Venezuela's toll-free prefix</strong>: +58800</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="height: 243px; width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e07967bd77c256da97495bb5a1acc5dc3">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Can be anywhere in the world</em>
</td>
<td style="width: 50%;"><ul><li data-list-item-id="e0473241ae89b7d2e4870e876b6bab2c7">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Alternative phone number <br><br><em>For non-Venezuelan users</em>
</td>
<td style="width: 50%;"><ul><li data-list-item-id="e03be03d93da9110f1f3454ee3dc38e5d">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business industry and purpose <br><br><em>For example, healthcare, financial services</em>
</td>
<td style="width: 50%;"><ul><li data-list-item-id="e0a6674dd3013602efbe35edc71c47813">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Letter of Authorization (LoA)</td>
<td style="width: 50%;"><ul><li data-list-item-id="e5cf5b0c016f8062f325f8cb04121ea0c">Executed Letter of Authorization. You can copy the <a href="https://www.twilio.com/docs/phone-numbers/regulatory/letter-authorization-loa-template" target="_blank" rel="noopener noreferrer">LoA template</a>.</li></ul></td>
</tr>
</tbody></table></figure><h3 id="ve-porting">Venezuela: Porting Guidelines</h3>
<p>Porting not available.</p>
</div></div>
</div>
<div class="card">
<div class="card-header" id="vn-header"><h2 class="mb-0" id="vn"><button class="btn btn-link collapsed" id="vn-toggle" aria-controls="vn-panel" aria-expanded="false" data-bs-target="#vn-panel" data-bs-toggle="collapse">🇻🇳 Vietnam</button></h2></div>
<div class="collapse" id="vn-panel" aria-labelledby="vn"><div class="card-body">
<p class="p">Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the <a href="https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857" target="_blank" rel="noopener noreferrer"><strong>My talk line is in</strong></a> menu on the availability and pricing page.</p>
<h3 id="vn-tollfree">Vietnam: Toll-free Numbers</h3>
<p class="p"><strong>Vietnam's toll-free prefix</strong>: +84120</p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse; margin-left: 0px; margin-right: auto;"><tbody>
<tr>
<td style="width: 50%;"><strong>Required information</strong></td>
<td style="width: 50%;"><strong>Documents to provide</strong></td>
</tr>
<tr>
<td style="width: 50%;">Business name</td>
<td style="width: 50%;"><ul><li data-list-item-id="e729b8b6287743703382b2e990249b849">Business registration</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business address<br><br><em>Can be anywhere in the world</em>
</td>
<td style="width: 50%;"><ul><li data-list-item-id="e3646022e25af3b12c7276f34491180d8">None required</li></ul></td>
</tr>
<tr>
<td style="width: 50%;">Business registration number</td>
<td style="width: 50%;"><ul><li data-list-item-id="e1607fe6242dbb28cbd36d1d7a9bbe211">Business registration</li></ul></td>
</tr>
</tbody></table></figure><h3 class="p" id="vn-sms">Vietnam: SMS Guidelines</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table class="country-table" style="margin-left: 0px; margin-right: auto;"><tbody><tr><td class="rich-text wysiwyg-text-align-justify">Effective August 25, 2025, Vietnam operators will block all messages sent from international phone numbers.</td></tr></tbody></table></figure><h3 id="vn-porting">Vietnam: Porting Guidelines</h3>
<p>Porting not available.</p>
</div></div>
</div>
</div><p>
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"datePublished": "2021-10-16T03:46:15+00:00",
"dateModified": "2026-04-21T16:06:44+00:00",
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h2 button.btn-link[data-bs-toggle="collapse"],
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<script>
(function() {
if (window.__talkStickyBannerInitialized) return;
window.__talkStickyBannerInitialized = true;

// CONFIG
var AVAILABILITY_URL = 'https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857';
var FALLBACK_TOP_OFFSET = 56; // only used if we detect nothing pinned at the top
var BANNER_MESSAGE = 'Buying a new number? First, check availability <a href="' + AVAILABILITY_URL +
'" target="_blank" rel="noopener">here</a>.'; // banner string

var DISMISS_KEY = 'talkStickyBannerDismissedAt:v1';
var DISMISS_MS = 7 * 24 * 60 * 60 * 1000; // 7 days

function shouldHideBanner() {
try {
var dismissedAt = parseInt(localStorage.getItem(DISMISS_KEY), 10);
if (!dismissedAt) return false;
return (Date.now() - dismissedAt) < DISMISS_MS;
} catch (e) {
return false;
}
}

function rememberDismissal() {
try {
localStorage.setItem(DISMISS_KEY, String(Date.now()));
} catch (e) {
// ignore if storage isn't available
}
}

if (shouldHideBanner()) return;

// Inject styles (no spacer)
(function injectStyles(){
var css =
'.talk-sticky-fixed-banner{position:fixed;left:0;right:0;top:0;z-index:2147483647;display:none;' +
'background:#102a63;color:#fff;font-size:20px;line-height:1.4;padding:12px 56px 12px 16px;' +
'box-shadow:0 2px 6px rgba(0,0,0,0.12)}' +
'.talk-sticky-fixed-banner a{color:#fff;text-decoration:underline;font-weight:600}' +
'.talk-sticky-fixed-banner .talk-dismiss{position:absolute;top:8px;right:12px;width:32px;height:32px;' +
'line-height:32px;text-align:center;background:transparent;border:0;color:#fff;font-size:22px;cursor:pointer;border-radius:4px}' +
'.talk-sticky-fixed-banner .talk-dismiss:focus{outline:2px solid rgba(255,255,255,0.75);outline-offset:2px}';
var styleEl = document.createElement('style');
styleEl.appendChild(document.createTextNode(css));
document.head.appendChild(styleEl);
})();

// Build banner (no spacer)
var banner = document.createElement('div');
banner.className = 'talk-sticky-fixed-banner';
banner.setAttribute('role', 'region');
banner.setAttribute('aria-label', 'New number availability guidance');

var msg = document.createElement('div');
msg.innerHTML = BANNER_MESSAGE;

var closeBtn = document.createElement('button');
closeBtn.className = 'talk-dismiss';
closeBtn.setAttribute('type', 'button');
closeBtn.setAttribute('aria-label', 'Dismiss this notice');
closeBtn.textContent = '×';

banner.appendChild(msg);
banner.appendChild(closeBtn);
document.body.insertBefore(banner, document.body.firstChild);

// Utilities
function isVisible(cs) {
return cs.display !== 'none' && cs.visibility !== 'hidden' && (parseFloat(cs.opacity || '1') >= 0.01);
}

// Given any element, find its nearest fixed/sticky ancestor that looks like a top bar
function findTopBarAncestor(el) {
while (el && el !== document.body) {
if (el === banner || (el.closest && el.closest('.talk-sticky-fixed-banner'))) return null; // exclude our own banner
var cs = window.getComputedStyle(el);
if (!cs) return null;
if ((cs.position === 'fixed' || cs.position === 'sticky') && isVisible(cs)) {
var r = el.getBoundingClientRect();
if (r.width >= window.innerWidth * 0.5 && r.height >= 30) { // header-like
return el;
}
}
el = el.parentElement;
}
return null;
}

// Robust: hit-test from the top of the viewport to find stacked bars actually visible now
function computeTopOffsetViaHitTest() {
var y = 1; // start slightly below top edge
var lastBottom = 0;
var maxScan = 240; // scan up to 240px from top
var safety = 0;

while (y < maxScan && safety++ < 12) {
// Skip points that land inside our own banner
var el = document.elementFromPoint(Math.floor(window.innerWidth / 2), y);
if (!el) break;

if (el.closest && el.closest('.talk-sticky-fixed-banner')) {
y += 1;
continue;
}

var bar = findTopBarAncestor(el);
if (!bar) {
// No bar at this y; advance a bit
y += 8;
continue;
}

var rect = bar.getBoundingClientRect();
// Only consider bars that are actually touching the top stack
if (rect.top <= lastBottom + 0.5) {
if (rect.bottom > lastBottom) {
lastBottom = rect.bottom; // extend the stack
}
y = Math.ceil(rect.bottom) + 1;
} else {
// There's a gap before this element; advance towards it
y = Math.ceil(rect.top);
}
}

if (lastBottom === 0) {
// Fallback: try a semantic header if present
var header = document.querySelector('header, [role="banner"]');
if (header) {
var r = header.getBoundingClientRect();
if (r.top < 200) lastBottom = r.bottom;
}
}

return Math.max(Math.round(lastBottom), FALLBACK_TOP_OFFSET);
}

function recalcTop() {
var top = computeTopOffsetViaHitTest();
banner.style.top = top + 'px';
}

// Show and align
banner.style.display = 'block';
recalcTop();

// Dismiss (document-level capture to beat any interceptors)
document.addEventListener('click', function(e) {
if (e.target && e.target.closest && e.target.closest('.talk-sticky-fixed-banner .talk-dismiss')) {
e.preventDefault();
rememberDismissal();
banner.remove();
}
}, true);

// Keep aligned as the page stabilizes
window.addEventListener('resize', recalcTop, { passive: true });
window.addEventListener('scroll', function() { requestAnimationFrame(recalcTop); }, { passive: true });
window.addEventListener('load', function() { setTimeout(recalcTop, 50); setTimeout(recalcTop, 200); setTimeout(recalcTop, 600); });

// If this script is injected late (after DOM ready), run a couple of extra delayed passes
setTimeout(recalcTop, 120);
setTimeout(recalcTop, 360);
setTimeout(recalcTop, 1000);
})();
</script>
</p><p> </p>