Zendesk voice and text number regulatory requirements


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Important: This page displays numbers that are currently supported by Zendesk, including previously-purchased numbers. If you are looking to buy new numbers, see the Zendesk number availability and pricing page. Use the dropdown menu next to My talk line is in to view the available number offerings.
Before you can use numbers with Zendesk, you may be required to provide regulatory information and documentation. This is applicable to all numbers, irrespective of whether you are directly purchasing new numbers from Zendesk or planning to port existing numbers to Zendesk.
The need for a business verification arises from specific regulations in certain countries. These rules mandate businesses to verify their identity by associating an approved regulatory bundle with a number, and in some instances, registering your business information and use case.
This guide will walk you through the process of gathering and submitting the necessary regulatory information and documents to ensure compliance with the latest regulatory requirements, including restrictions and porting documents.
Identifying Regulatory Requirements
Start by selecting a country to review the specific regulatory data required. Depending on the country, you may also find details about porting and any restrictions set by the country's regulator.
Please be aware of these important points as you gather the documentation.


All submitted documents (e.g., the business registration document) must be dated within the past 3 months. Submissions with documents older than this will be declined.
For countries needing an 'Executed Letter of Authorization', click here, make a copy, and fill it out with your details.
Where an authorized representative is required, an authorized representative is someone the business designates to act on its behalf, often listed on official documents or provided with a notarized power of attorney as proof of authority.
PO Box is not acceptable where a local address is required.

Submitting a Business Verification
After reviewing the necessary information and assembling the required documentation, you have two options for submission:


Self-Service Submission: You can choose to self-serve and submit your business verification by following the instructions provided on the Verifying your business for Zendesk phone number purchasing page.

Assisted Submission: If you require assistance, you can reach out to Zendesk Customer Support. They will guide you through the process of submitting your business verification, provided you have the necessary information based on the list of countries.


Note: Certain messaging submissions must be done via a form (i.e., A2P 10DLC). If a form is required, a link to the form will be provided, and next steps explained in the form.
Review Process
The review process can take up to 3 business days. It's crucial to factor in this timeline when planning to add a new number to your account. If you sent a self-service submission, you will be able to review the status in the Business Verification tab. If you contacted Zendesk Customer Support, they will keep you updated on your submission status.
The timeline for messaging submissions will be detailed separately in each section.
Post-Approval Process
Once your business verification (regulatory bundle) is approved, you can proceed with adding a new line or starting the port-in process.
Remember that certain number types can only be added by contacting Zendesk Customer Support as pointed in the Zendesk number availability and pricing page.

Note: Outbound calls from toll-free numbers are not supported. For more information see this article.




🇦🇷 Argentina



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
Argentina: Local Numbers



Required information
Documentation to provide


Business name


Business registration document




Business address Must be within the locality or region covered by the phone number's prefix

One of the following:

Business registration document showing a local address
Utility bill
Tax notice
Rent receipt
Title deed




Commercial registry number


Business registration document





Argentina: Toll-free Numbers
Argentina's toll-free prefix: +54 800



Required information
Documentation to provide


Business name


Business registration document




Business address Must be within Argentina

One of the following:

Business registration document showing local address
Utility bill
Tax notice
Rent receipt
Title deed





Argentina: Documentation Guidelines
In Argentina, when a company is registered, the 'Inspección General de Justicia (IGJ)' or the 'Registro Público de Comercio (RPC)', depending on the jurisdiction, issues the 'Certificado de Inscripción de la Sociedad', which is the document you need to provide for "Business registration document".
Registered companies can obtain this document from IGJ or RPC as proof of their registration.
Argentina: Porting Guidelines
Porting not available.





🇦🇺 Australia



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
Australia: Local Numbers



Required information
Documentation to provide


Business name


No documentation required




Business address Must be within Australia



No documentation required





Australia: Mobile Numbers
Australia's mobile prefix: +61 4



Required information
Documentation to provide


Business name


Business registration document




Business address May be anywhere in the world

One of the following:

Business registration document or commercial registry or equivalent showing address
Utility bill
Tax notice
Rent receipt
Title deed




Business ID number


Business registration document





Australia: Toll-free Numbers
Australia's toll-free prefixes: +61 1300, +61 1800



Required information
Documentation to provide


Business name


No documentation required




Business address May be anywhere in the world



No documentation required





Business website or relevant social media page



No documentation required





Business registration number



No documentation required




Authorized representative's first and last name


No documentation required





Authorized Representative Contact Email
Email should match your business name or website



No documentation required





Australia: Documentation Guidelines
In Australia, when a company is registered, ASIC issues the Certificate of Registration of a Company, which is the document you need to provide for "Business registration document".
Registered companies can retrieve this document through the ASIC Connect portal as proof of their registration.
The following is an example of what this document looks like:







Australia: Voice Guidelines



Outbound calls from Australia Toll-free numbers

Australian Toll-free phone numbers (+61 1300, +61 1800) can only receive inbound calls. Outbound calls from these numbers violate Australian Communications and Media Authority (ACMA) regulations.
To learn more about outbound calling using toll-free numbers please review this resource.




Australia: Porting Guidelines



Portable numbers

To port Geographic (local) numbers, include the category type.

Geographic (local) numbers (+61 2, +61 3, +61 7, +61 8)
Mobile numbers (+61 4)
Toll-free and shared-cost numbers (+61 1300, +61 1800)
Toll-free 13 numbers (+61 13XX)
Toll-free number activation ( Toll-free numbers purchased directly from the regulator, you are not porting from an external provider.)




Restrictions


Most international phone numbers have VOICE capability only. Only Mobile numbers have VOICE and SMS.
To port Category-C geographic numbers with associated ranges, port those numbers together or disassociate them prior porting. To expedite, confirm the category of your geographic numbers with your current service provider prior to submitting your porting request.

For mobile numbers, we can port from the following carriers only:

Telstra
Lebara
Lyca Mobile
Telstra Wholesale Service Providers
TPG-Vodafone
Vodafone Service Providers
Pivotel






Required information



Letter of Authorization (LOA) dated within the last 30 days

For Mobile Phone Numbers, CAAA form and MNP template are required
For Geographic and Toll Free Phone Numbers, use this Authorization Form



For Geographic numbers only, confirm the category of the desired port:

CAT A (simple port). Confirm with your current service provider that your phone numbers have no attached complex services.
CAT C (complex port). Attached complex services (e.g., ISDN, Line Hunt, etc.) will be cancelled during porting. Applicable regulatory compliance documentation Copy of your most recent phone bill (last 30 days)


Copy of your most recent phone bill (last 30 days).
Approved business verification (Phone Number Regulations section)




Timeframe
After you've submitted all required information and documentation, it can take up to six weeks, depending on the complexity of the port and the time required by the current service provider.


Regulatory bodies
The Australian Communications and Media Authority (ACMA).


Other details
In addition to porting, new toll-free numbers can be activated. To do so, provide the purchase confirmation from the Australian Communications and Media Authority (ACMA) instead of a phone bill.




How to submit

Contact Zendesk Customer Support and provide all the documents listed under the "Required information" section.









🇦🇹 Austria



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
Austria: Local Numbers



Required information
Documentation to provide


Business name


Business registration document




Business address Must be within the locality or region covered by the phone number's prefix

One of the following:

Business registration document showing matching address
Utility bill
Tax notice
Rent receipt
Title deed





Name of authorized representative
One of the following:

Government-issued ID
Passport
Bank confirmation of identity





Austria: National Numbers
Austria's national prefix: +43720



Required information
Documentation to provide


Business name


Business registration document




Business address Must be within Austria

One of the following:

Business registration document showing Austrian address
Utility bill
Tax notice
Rent receipt
Title deed




Name of authorized representative
One of the following:

Government-issued ID
Passport
Bank confirmation of identity





Austria: Mobile Numbers
Austria's mobile prefix: +436



Required information
Documentation to provide


Business name


Business registration document




Business address Must be within Austria

One of the following:

Business registration document showing Austrian address
Utility bill
Tax notice
Rent receipt
Title deed




Name of authorized representative
One of the following:

Government-issued ID
Passport
Bank confirmation of identity





Austria: Toll-free Numbers
Austria's toll-free prefix: +43800



Required information
Documentation to provide


Business name


Business registration document




Business address Must be within Austria



No documentation required




Name of authorized representative
One of the following:

Government-issued ID
Passport
Bank confirmation of identity





Austria: Porting Guidelines



Portable numbers


Geographic (local) numbers
Non-geographic (national) numbers (+43720)
Toll-Free Numbers (+43800)




Restrictions


Most of International Phone Numbers have Voice capability only, no SMS.
Austrian local numbers are often assigned in ranges. Some ranges may be assigned as a set of separate numbers, and some only as master numbers with extensions. Please check which set up you have before porting to make sure you know how many actual numbers you have.
Typically, conditions of service contracts limit porting opportunities. Check with your current provider if there are any timeframe restrictions on porting. It does occasionally happen, that the service contract does not allow immediate porting.




Required information



Documentation forms:


Letter of Authorization (LOA) for Local and National numbers, dated within the last 30 days

Letter of Authorization (LOA) for Toll Free numbers, dated within the last 30 days


Approved business verification (Phone Number Regulations section), if applicable, for more information see this article.




Timeframe

Once you submit all required documentation/information, up to 2 weeks, depending on the complexity of the port and time required by the current service provider.



Regulatory bodies

Austrian Regulatory Authority for Broadcasting and Telecommunications (RTR-GmbH).



How to submit

Contact Zendesk Customer Support and provide all the documents listed under the "Required information" section.









🇧🇧 Barbados



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
Barbados: Local Numbers
Capabilities: Voice



Required information
Documents to provide


Business name
None required


Business address (must be within the locality or region covered by the phone number's prefix. A physical address is required)

One of the following:

Excerpt from the commercial register showing local address
Utility bill
Tax notice
Rent receipt
Title deed





Barbados: Porting Guidelines
Porting not available.





🇧🇪 Belgium



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
Belgium: Local Numbers



Required information
Documents to provide


Business name
Excerpt from the commercial register (extrait BCE)


Business address Must be within the locality or region covered by the phone number's prefix


One of the following:

Excerpt from the commercial register (extrait BCE) showing local address
Utility bill
Tax notice
Rent receipt
Title deed




Business registration number
Excerpt from the commercial register (extrait BCE)


Belgian VAT number
None required




Belgium: National Numbers



Required information
Documents to provide


Business name
Excerpt from the commercial register (extrait BCE)


Business address Must be within Belgium


One of the following:

Excerpt from the commercial register (extrait BCE) showing address in Belgium
Utility bill
Tax notice
Rent receipt
Title deed




Business registration number
Excerpt from the commercial register (extrait BCE)


Belgian VAT number
None required




Belgium: Mobile Numbers



Required information
Documents to provide


Business name
Excerpt from the commercial register (extrait BCE)


Business address Must be within Belgium


One of the following:

Excerpt from the commercial register (extrait BCE)
Utility bill
Tax notice
Rent receipt
Title deed





Business registration number
The enterprise/company number (Ondernemingsnummer/Numéro d’entreprise) as it appears on the official registration (ex: 0xxx.xxx.xxx).

Excerpt from the commercial register (extrait BCE)


Authorized Representative Contact Email
None required



Belgium: Toll-free Numbers



Required information
Documents to provide


Business name
Excerpt from the commercial register (extrait BCE)


Business address Must be within Belgium


One of the following:

Excerpt from the commercial register (extrait BCE) showing address in Belgium
Utility bill
Tax notice
Rent receipt
Title deed




Business registration number
Excerpt from the commercial register (extrait BCE)


Belgian VAT number
None required



Belgium: Porting guidelines



Portable numbers

To port Geographic (local) numbers, include the category type.

Geographic (local) numbers
Toll-free numbers (+32 800)
National numbers (+32 78)




Restrictions
Most international phone numbers have VOICE capability only, no SMS.


Required information



Letter of Authorization (LOA) dated within the last 90 days. You can copy the LoA template, fill it in, then upload it to the Console

Applicable regulatory compliance documentation (above)
Copy of the most recent phone bill (within last 30 days)




Timeframe
After you've submitted all required documentation and information, it can take up to six weeks, depending on the complexity of the port and time required by the current service provider.


Regulatory bodies

Belgian Institute for Postal services and Telecommunications (BIPT)


How to submit

Contact the Zendesk support team with the required documentation and information.








🇧🇯 Benin



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
Benin: Mobile Numbers
Capabilities: Voice
Benin's mobile prefix: +2296



Required information
Documents to provide


Business name
None required


Business address (must be within Benin)

One of the following:

Excerpt from the commercial register showing the Benin address
Utility bill
Tax notice
Rent receipt
Title deed





Benin: Porting Guidelines
Porting not available.





🇧🇦 Bosnia & Herzegovina



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
Bosnia & Herzegovina: National Numbers
Capabilities: Voice
Bosnia & Herzegovina's national prefix: +38770



Required information
Documents to provide


Business name
None required


Business address (must be within Bosnia & Herzegovina)

One of the following:

Excerpt from the commercial register showing the Bosnia and Herzegovina address
Utility bill
Tax notice
Rent receipt
Title deed





Bosnia & Herzegovina: Porting Guidelines
Porting not available.





🇧🇼 Botswana



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
Botswana: Toll-free Numbers
Capabilities: Voice
Botswana's toll-free prefix: +267 800



Required information
Documents to provide




None required as there are currently no regulatory requirements for phone numbers in Botswana.



Botswana: Porting Guidelines
Porting not available.





🇧🇷 Brazil



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
Brazil: Local Numbers



Required information
Documents to provide


Business name


Excerpt from the commercial register




Business address A PO Box is not acceptable

One of the following:

Excerpt from the commercial register showing Brazilian address
Utility bill
Tax notice
Rent receipt
Title deed




ID Type and Number
None required



Brazil: National Numbers



Required information
Documents to provide


Business name


Excerpt from the commercial register




Business address Must be within Brazil

One of the following:

Excerpt from the commercial register showing Brazilian address
Utility bill
Tax notice
Rent receipt
Title deed




ID Type and Number
None required



Brazil: Mobile Numbers
Brazil's mobile prefix: +55679, +55479, +55349, +55249, +55619, +55219, +55199, +55229, +55319, +55439, +55119, +5512, +55329, +55819



Required information
Documents to provide



Business name
Must be a registered business in Brazil with a valid CNPJ



Excerpt from the commercial register




Business address Must be within Brazil

One of the following:

Excerpt from the commercial register showing Brazilian address
Utility bill
Tax notice
Rent receipt
Title deed





Business Registration Number
Must be a CNPJ

None required



Brazil: Toll-free Numbers
Brazil's toll-free prefix: +55 800



Required information
Documents to provide


Business name

One of the following:

The Brazilian National Registry of Legal Entities document (Cadastro Nacional de Pessoas Jurídicas, “CNPJ”), Download here


Excerpt from the commercial register





Business address Must be within Brazil

One of the following:

The Brazilian National Registry of Legal Entities document (Cadastro Nacional de Pessoas Jurídicas, “CNPJ”), Download here

Excerpt from the commercial register showing Brazilian address
Utility bill
Tax notice

Title deed or lease agreement






Number of The Brazilian National Registry of Legal Entities "CNPJ"



The Brazilian National Registry of Legal Entities document (Cadastro Nacional de Pessoas Jurídicas, “CNPJ”), Download here





Name of Authorized Representative


Government-issued ID (such as passport or driver’s license)




Authorization of Representative
One of the following:

Certified copy of Articles of Incorporation or By-laws registered by the competent commercial register designating the individual as an authorized representative
Power of attorney
Certified copy of a Corporate registration registered by the competent commercial register designating the individual as an authorized representative





Brazil: Documentation Guidelines
In Brazil, when a company is registered, the relevant document issued is the "Cadastro Nacional de Pessoas Jurídicas (CNPJ)" certificate, provided by the Brazilian National Registry of Legal Entities. This certificate serves as the business registration document, confirming the company's legal existence and registration status. It can be downloaded from the official website.
Anatel, the Brazilian telecommunications regulator, limits the number of toll-free numbers to five per CNPJ. Exceeding this risks service interruption. To keep more than five toll-free numbers, submit separate verification bundles with unique CNPJs.
For example, to keep 25 toll-free numbers, submit five bundles, each with a unique CNPJ mapped to five toll-free numbers.
Brazil: Porting Guidelines



Portable numbers


Geographic (local) numbers
Toll-free numbers (+55 800)




Restrictions


Most international phone numbers have VOICE capability only, no SMS.
For Geographic (local) numbers we support only the following localities. Other localities are currently not portable.

+55 11 São Paulo
+55 19 São Paulo (Campinas)
+55 21 Rio de Janeiro
+55 27 Espírito Santo (Vitoria)
+55 31 Minas Gerais (Belo Horizonte)
+55 33 Minas Gerais (Governador Valadares)
+55 41 Paraná (Curitiba)
+55 48 Santa Catarina (Florianópolis)
+55 51 Rio Grande do Sul (Porto Alegre)
+55 62 Goiás (Goiania)
+55 71 Bahia (Salvador)
+55 81 Pernambuco (Recife)
+55 85 Ceará (Fortaleza)






Required information


Letter of Authorization dated within the last 30 days:

Geographic Letter of Authorization (LOA)
Toll-free Letter of Authorization (LOA)


Applicable regulatory compliance documentation (above)




Timeframe
After you've submitted all required documentation and information, it can take up to six weeks, depending on the complexity of the port and time required by the current service provider.


Regulatory bodies

Agencia Nacional de Telecomunicacoes (ANATEL)


Other details
Porting dates for Geographical (local) numbers are often scheduled with short notice (one-two business days).


How to submit

Contact the Zendesk support team with the required documentation and information.








🇧🇬 Bulgaria



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
Bulgaria: Local Numbers



Required information
Documents to provide


Business name


Excerpt from the commercial register





Registered Office Address
Must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required. Address document must be dated in the last 3 months.

One of the following:

Utility bill
Tax notice
Rent receipt
Title deed




Unified Identification Code
The UIC/BULSTAT Code issued by the Bulgarian Registry Agency



No documentation required




Email Address of Authorized Representative


No documentation required





Authorized Representative’s Name



No documentation required





Business Website
Public facing website or verified social media account



No documentation required





Authorized Representative’s Phone number



No documentation required





Bulgaria: Toll-free Numbers
Bulgaria's toll-free prefix: +359 800



Required information
Documents to provide


Business Name


Excerpt from the commercial register




Registered Business Address
May be anywhere in the world



No documentation required





Unified Identification Code



No documentation required




Email Address


No documentation required





Bulgaria: Porting Guidelines
Porting not available.





🇨🇦 Canada



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
Canada: Local Numbers



Required information
Documents to provide


Currently there is no information required and no documents that you need to provide for local numbers in Canada.




Canada: Toll-free Numbers



Required information
Documents to provide


Currently there is no information required and no documents that you need to provide for toll-free numbers in Canada.




Canada: SMS Guidelines



Toll-free Numbers

Each toll-free number must go through a Toll-free message verification process before it can be used to send outbound messages. Unverified toll-free numbers will see their outbound messages blocked by telephony carriers. Fill in the Toll-free message verification for US/Canada form and send your details for verification. Please allow approximately 5 business days for this process.

Note: Messages sent from unverified toll-free phone numbers will return: "We couldn't deliver this message to +1 (XXX) XXX-XXXX".




Canada: Porting Guidelines




Portable numbers



Geographic (local) numbers
Mobile numbers
Toll-free numbers





Restrictions



Most numbers are portable. In rare cases, Twilio may not have rate-center (geographic) coverage for particular phone numbers.
The maximum amount of numbers per port is 1000





Required information




Letter of Authorization (LOA) dated within the last 30 days
Copy of the most recent phone bill
Account number
PIN, if required





Timeframe


Once you submit all required documentation/information, up to 4 weeks, depending on the complexity of the port and time required by the current service provider.




Regulatory bodies


The Canadian Radio-television and Telecommunications Commission (CRTC)




Other details


The most frequent reason for a port being declined is due to errors in the name or address information. To confirm that you possess the accurate details, you should obtain the name and address that appear on your Customer Service Record (CSR) from your current service provider.




How to submit


Contact the Zendesk support team to submit your request directly.









🇨🇱 Chile



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.

Important Update: New Chilean Regulations for Outbound Calls Starting Mid-August 2025
Starting mid-August 2025, new local regulations in Chile require using specific phone number prefixes for outbound calls, depending on the call type:
- 600 numbers: For commercial communications when the customer has explicitly requested the contact. - 809 numbers: For unsolicited or mass outreach campaigns. Exemptions: Emergency alerts, two-factor authentication messages, and certain government surveys are not affected by this change.
Please note that Chilean telecom operators will monitor compliance and may block calls that do not follow these requirements. Calls reported by end users risk escalation and blocking by the carrier.
To avoid disruption, ensure you are using the correct number prefixes based on your call purpose.


Chile: Local Numbers
Capabilities: Voice



Required information
Documents to provide


Business name
Excerpt from the commercial register


Business address (must be within Chile)
One of the following:

Government-issued ID showing local address
Utility bill
Tax notice
Rent receipt
Title deed





Chile: Local Numbers
Capabilities: Voice + SMS



Required information
Documents to provide


Business name
Excerpt from the commercial register


Business address (must be within Chile)
One of the following:

Government-issued ID showing local address
Utility bill
Tax notice
Rent receipt
Title deed





Chile: Mobile Numbers
Capabilities: SMS



Required information
Documents to provide


Business name
Excerpt from the commercial register


Business address (must be within Chile)
One of the following:

Government-issued ID showing local address
Utility bill
Tax notice
Rent receipt
Title deed





Chile: Porting Guidelines



Portable numbers


Geographic (local) numbers
Toll-free numbers




Required information


Government-issued ID (for individuals) or RUT (for companies)
Account SID (internal only)




Timeframe

After you've submitted all required documentation and information, it can take up to six weeks, depending on the complexity of the port and the time required by the current service provider.



How to submit

Contact the Zendesk support team with the required documentation and information.









🇨🇴 Colombia



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
Colombia: Local Numbers
Capabilities: Voice



Required information
Documents to provide


Business name
Excerpt from the commercial register


Business address Must be within the locality or region covered by the phone number's prefix

One of the following:

Government-issued ID showing local address
Utility bill
Tax notice
Rent receipt
Title deed





Colombia: Toll-free Numbers
Capabilities: Voice
Colombia's toll-free prefix: +571 800



Required information
Documents to provide


Business name
Excerpt from the commercial register


Business address Must be within the locality or region covered by the phone number's prefix

One of the following:

Government-issued ID showing local address
Utility bill
Tax notice
Rent receipt
Title deed





Colombia: Porting Guidelines
Porting not available.





🇨🇷 Costa Rica



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
Costa Rica: National Numbers
Capabilities: Voice
Costa Rica's national prefix: +506



Required information
Documents to provide


Business name
Corporate identity card (Cedula Juridica)


Business address (must be within Costa Rica)
Extract from the National Registry (Literal De Persona Jurídica)



Business registration number
Corporate identity card (Cedula Juridica)



Costa Rica: Toll-free Numbers
Capabilities: Voice
Costa Rica's toll-free prefix: +506 800



Required information
Documents to provide


Business name

One of the following:

Corporate identity card (Cedula Juridica) for Costa Rican companies
Business Registration for non-Costa Rican companies




Business address (can be anywhere in the world)

One of the following:

Extract from the National Registry (Literal De Persona Jurídica) for Costa Rican companies
Extract from the Business Register




Business registration number

One of the following:

Corporate identity card (Cedula Juridica) for Costa Rican companies
Business registration for non-Costa Rican companies




Letter of authorization
Executed letter of authorization



Costa Rica: Porting Guidelines
Porting not available.





🇭🇷 Croatia



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
Croatia: Toll-free Numbers
Capabilities: Voice
Croatia's toll-free prefix: +385 800



Required information
Documents to provide


Business name
Excerpt from the court register showing name of Authorized Representative


Business address (must be within Croatia)

One of the following:

Court register showing address
Utility bill
Tax notice
Rent receipt
Title deed




Company registration number
Excerpt from court register showing company registration number (MBS - matični broj poslovnog subjekta)


Name of authorized representative

One of the following:

National ID
Passport

Residence permit






Croatia: Porting Guidelines
Porting not available.





🇨🇿 Czechia


Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
Czechia: Local Numbers



Required information
Documents to provide


Business name
None required


Business address (must be within locality or region covered by the phone number's prefix)
One of the following:

Business registration showing local address
Utility bill
Tax notice
Rent receipt
Title deed





Registered Business Address
(if different)

None required


Business ID number
None required


Name of authorized representative
None required


Address of authorized representative
None required



Czechia: National Numbers
Czechia's national prefix: +420 910



Required information
Documents to provide


Business name
None required


Business address (can be anywhere in the world)
None required


Date of Birth
None required


Birth Certificate Code (Birth Registration Number)
None required



Czechia: Mobile Numbers
Czechia's mobile prefix: +420 73



Required information
Documents to provide


Business name
Business registration document


Business address (can be anywhere in the world)
None required


Business ID number
None required


Name of authorized representative
One of the following:

Government-issued ID
Passport




Authorization of authorized representative
One of the following:

Power of attorney
Other documentation showing the individual is a director or country manager for the business




Address of authorized representative
None required



Czechia: Toll-free Numbers
Czechia's toll-free prefix: +420 800



Required information
Documents to provide


Business name
None required


Business address (can be anywhere in the world)
None required


Date of Birth
None required


Birth Certificate Code (Birth Registration Number)
None required



Czechia: SMS Guidelines



Starting July 14, 2025, all SMS messages sent from international phone numbers to the Czech Republic will be blocked by local mobile operators O2 and T-Mobile to comply with new regulations and prevent fraud. Messages sent before this date may also be filtered or display a generic sender name. Additional mobile operators in the Czech Republic may introduce similar measures in the future.



Czechia: Porting Guidelines



Portable numbers


Geographic (local) numbers
National numbers (+420910)
Toll-free numbers (+420800)




Restrictions

Most international phone numbers have VOICE capability only, no SMS.



Required information


OKU Code (14 digits long unique identification code) for each phone number
Applicable regulatory compliance documentation (above)




Timeframe

After you've submitted all required documentation and information, it can take up to six weeks, depending on the complexity of the port and time required by the current service provider.



Regulatory bodies

The Czech Telecommunication Office (ČTÚ)



Other details

Porting dates are often scheduled with short notice (one - two business days).



How to submit

Contact the Zendesk support team with the required documentation and information.








🇩🇰 Denmark



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
Denmark: Local Numbers
Capabilities: Voice



Required information
Documents to provide


Business name
None required


Business address (must be within Denmark)
One of the following:

Business registration document showing address
Utility bill
Tax notice
Rent receipt
Title deed




Business registration number
None required



Denmark: Mobile Numbers
Capabilities: Voice and SMS
Denmark's mobile prefixes: +4525, +4592, +4541



Required information
Documents to provide


Business name
None required


Business address (must be within Denmark)
None required



Denmark: Toll-free Numbers
Capabilities: Voice
Denmark's toll-free prefix: +4580



Required information
Documents to provide


Business name
None required


Business address (must be within Denmark)
None required



Denmark: Porting Guidelines



Portable numbers


Geographic (local) numbers
Toll-free numbers (+4580)




Restrictions

Most international phone numbers have VOICE capability only, no SMS.



Required information



Letter of Authorization (LOA) dated within the last 90 days. You can copy the LoA template, fill it in, then upload it to the Console

Applicable regulatory compliance documentation (above)




Timeframe

After you've submitted all required documentation and information, it can take up to six weeks, depending on the complexity of the port and time required by the current service provider.



Regulatory bodies

Danish Energy Agency (ENS)



How to submit

Contact the Zendesk support team with the required documentation and information.









🇩🇴 Dominican Republic



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
Dominican Republic: Local Numbers
Capabilities: Voice



Required information
Documents to provide


Business name
Business registration document


Business address

One of the following:

Business registration showing local address
Utility bill
Tax notice
Rent receipt
Title deed





Dominican Republic: Porting Guidelines
Porting not available.





🇪🇨 Ecuador



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
Equador: Local Numbers
Capabilities: Voice



Required information
Documents to provide


Business name
Excerpt from the commercial register


Business address Must be within the locality or region covered by the phone number's prefix


One of the following:

Excerpt from the commercial register showing local address
Utility bill
Tax notice
Rent receipt
Title deed





Equador: Porting Guidelines
Porting not available.





🇪🇬 Egypt



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
Egypt: Toll-free Numbers
Capabilities: Voice
Egypt's toll-free prefix: +20800



Required information
Documents to provide


Business name
None required


Business address (must be within Egypt)
None required



Egypt: Porting Guidelines
Porting not available.





🇸🇻 El Salvador



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
El Salvador: Local Numbers
Capabilities: Voice



Required information
Documents to provide


Business name
Business registration document


Business address (must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable)
One of the following:

Business registration document showing a local address
Utility bill
Tax notice
Rent receipt
Title deed




Name of an authorized representative
One of the following:

Government-issued ID
Passport




Authorization of authorised representative
Business registration document showing the name of the authorized representative



El Salvador: Porting Guidelines
Porting not available.





🇪🇪 Estonia



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
Estonia: National Numbers
Capabilities: Voice
Estonia's national prefix: +372



Required information
Documents to provide


Business name
Extract from the commercial register


Business address (can be anywhere in the world)
None required



Estonia: Mobile Numbers
Capabilities: SMS
Estonia's mobile prefixes: +372 81, +372 82, +372 83, +372 84, +372 85, +372 86, +372 87



Required information
Documents to provide


Business name
Extract from the commercial register


Business address (can be anywhere in the world)
None required



Estonia: Porting Guidelines
Porting not available.





🇫🇮 Finland



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
Finland: Local Numbers
Capabilities: Voice



Required information
Documents to provide


Business name
None required


Business address (must be within the locality or region covered by the phone number's prefix)
None required



Finland: Mobile Numbers
Capabilities: Voice + SMS
Finland's mobile prefix: +358 75



Required information
Documents to provide


Business name
None required


Business address
None required



Finland: Toll-free Numbers
Capabilities: Voice
Finland's toll-free prefix: +358 800



Required information
Documents to provide


Business name
None required


Business address
None required



Finland: Porting Guidelines




Portable numbers



Geographic (local) numbers
Toll-free numbers





Restrictions


Most international phone numbers have VOICE capability only, SMS is not possible.




Required information



Depending on the number type:

Letter of Authorization (LOA) (toll-free) dated within the last 90 days


Letter of Authorization (LOA) (local) dated within the last 90 days

Letter of authorization (LOA) (mobile) dated within the last 90 days





Timeframe


After you've submitted all required documentation and information, it can take up to six weeks, depending on the complexity of the port and time required by the current service provider.




Regulatory bodies


Finnish Communications Regulatory Authority (TRAFICOM)




How to submit


Contact the Zendesk support team with the required documentation and information.









🇫🇷 France



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
Guidelines on number types and their use cases




Number Type: Local
Capability: Voice only
Prefix Range: +331 to +335
Regulatory Requirements: Local


Permitted Use Cases:

You can use this number for making manual outbound calls
Any use case not listed in the Forbidden Use Cases

Forbidden Use Cases:

Calling Emergency Services
Automated Outbound Calling (Auto-Dialing)
Sales and Telemarketing Calls (i.e., companies trying to sell items/services without end-user consent. For this use case, use the new “Polyvalent Numbers” number range.)

Note:

The permitted and forbidden use cases for Local and National are the same. Therefore, use Local or National numbers based on your prefix preference.





Number Type: National
Capability: Voice only
Prefix: +339
Regulatory Requirements: National


Permitted Use Cases:

You can use this number for making manual outbound calls
Any use case not listed in the Forbidden Use Cases

Forbidden Use Cases:

Calling Emergency Services
Automated Outbound Calling (Auto-Dialing)
Sales and Telemarketing Calls (i.e., companies trying to sell items/services without end-user consent. For this use case, use the new “Polyvalent Numbers” number range.)

Note:

The permitted and forbidden use cases for Local and National are the same. Therefore, use Local or National numbers based on your prefix preference.





Number Type: Mobile
Capability: Voice and SMS
Prefix Range: +336, +3373 to +3378
Regulatory Requirements: Mobile


Permitted Use Cases:

You can use this number for making manual outbound calls
P2P Messaging: Interpersonal messages sent in a messaging conversation (e.g., support agent messaging a customer about their ticket).

Forbidden Use Cases:

A2P Messaging: Automated messages from companies (e.g., delivery notifications, one-time passwords, booking confirmations). For this use case, use the new “Technical Platform Numbers” number range.
Automated Outbound Calling (Auto-Dialing)

Note:

Mobile numbers are only for interpersonal messaging (P2P) (e.g., support agent messaging a customer about their ticket).
If you need to send automated messages (A2P), you will need to select Technical Platform Numbers.





Number Type: Polyvalent Numbers
Capability: Voice only
Prefix: +33948353
Regulatory Requirements: National


Permitted Use Cases:

Sales and Telemarketing Calls (i.e., calls made by companies attempting to sell items/services without end-user consent)
Automated Outbound Calling (Auto-Dialing)

Forbidden Use Case:

One-way calling is not permitted; the end user must be able to return the call.

Note:

This number range is specifically designated for sales and telemarketing use cases. It is intended for companies that attempt to sell items/services without end-user consent. You can use this number type to call other businesses or individuals; however, the answer rate may be affected due to the nature of this number range (Sales and Telemarketing Calls).





Number Type: Technical Platform Numbers
Capability: Voice and SMS
Prefix: +3393903
Regulatory Requirements: National


Permitted Use Cases:

A2P Messaging: Automated messages from companies (e.g., delivery notifications, one-time passwords, booking confirmations).
Automated Outbound Calling (Auto-Dialing)
Conversational Messaging (using the Time2Chat solution provider): Automated messages generated by bots and/or messages using templates.

Forbidden Use Cases:

Sales and Telemarketing Calls: Companies trying to sell items/services without end-user consent. For this use case, use the new “Polyvalent Numbers” number range.

Note:

Technical Platform Numbers can accommodate both A2P and P2P messaging.





Number Type: Toll-free
Capability: Voice only
Prefix Range: +33800 to +33805
Regulatory Requirements: Toll-free


Permitted Use Case

You can use this number to receive inbound calls

Forbidden Use Case

Directory Services: Use of directory services is prohibited. Directory services are websites or applications that allow users to find phone numbers and addresses for individuals or businesses.

Note:

This is the recommended number if you want to provide end-users with a toll-free option to call at no charge.





France: Local Numbers



Required information
Documents to provide


Business name
Excerpt from the commercial register (Extrait K-bis) showing name of Authorized Representative


Business address Must be within France; a PO Box is not acceptable where a local address is required.

One of the following:

Excerpt from the commercial register showing local address
Utility bill
Tax notice
Rent receipt
Title deed





Business registration number
The “Immatriculation au RCS numéro” (ex: 000 000 000) appearing on the excerpt from the commercial register (Extrait Kbis) OR the Siren/Siret number accessible through the SIRENE directory.

Excerpt from the commercial register (Extrait K-bis)



Business Website

None required


Name of authorized representative
None required



Authorized Representative Contact Email

None required



France: National Numbers



Required information
Documents to provide


Business name
Excerpt from the commercial register (Extrait K-bis) showing name of Authorized Representative


Business address Must be within France; a PO Box is not acceptable where a local address is required.

One of the following:

Excerpt from the commercial register showing local address
Utility bill
Tax notice
Rent receipt
Title deed





Business registration number
The “Immatriculation au RCS numéro” (ex: 000 000 000) appearing on the excerpt from the commercial register (Extrait Kbis) OR the Siren/Siret number accessible through the SIRENE directory.

Excerpt from the commercial register (Extrait K-bis)



Business Website

None required


Name of authorized representative
None required



Authorized Representative Contact Email

None required



France: Mobile Numbers



Required information
Documents to provide


Business name
Excerpt from the commercial register (Extrait K-bis) showing name of Authorized Representative


Business address Must be within France; a PO Box is not acceptable where a local address is required.

One of the following:

Excerpt from the commercial register showing local address
Utility bill
Tax notice
Rent receipt
Title deed





Business registration number
The “Immatriculation au RCS numéro” (ex: 000 000 000) appearing on the excerpt from the commercial register (Extrait Kbis) OR the Siren/Siret number accessible through the SIRENE directory.

Excerpt from the commercial register (Extrait K-bis)



Business Website

None required


Name of authorized representative
None required



Authorized Representative Contact Email

None required




France: Toll-free Numbers



Required information
Documents to provide


Business name
Excerpt from the commercial register (Extrait K-bis) showing name of Authorized Representative



European Economic Area Address
Must be in European Economic Area

One of the following:

Excerpt from the commercial register showing European Economic Area Address
Utility bill
Tax notice
Rent receipt
Title deed





Business registration number
The official registration number appearing on the commercial register excerpt. If registered in France, provide the “Immatriculation au RCS numéro” (ex: 000 000 000) appearing on the excerpt from the commercial register (Extrait Kbis) OR the Siren/Siret number accessible through the SIRENE directory.

Excerpt from the commercial register (Extrait K-bis)



Business Website

None required


Name of authorized representative
None required



Authorized Representative Contact Email

None required



France: Porting Guidelines



Portable numbers


Geographic (local) numbers (+33 1 to +33 5)
Non-geographic (national) numbers (+33 9)




Restrictions

Most international phone numbers have VOICE capability only.



Required information


The following set of information:

Company Name or End User Name if individual
Postal address
Post code
City
Country
SIRET code
NAF code
Valid RIO code (Code RIO valide)
Current carrier name


Applicable regulatory compliance documentation (above)
Additionally for Non-geographic "Numéro Cristal" +33 969 numbers:

LOA






Timeframe

After you've submitted all required documentation and information, it can take up to six weeks, depending on the complexity of the port and time required by the current service provider.



Regulatory bodies

Autorité de Régulation des Communications Électroniques et des Postes (ARCEP)



How to submit

Contact the Zendesk support team with the required documentation and information.








🇩🇪 Germany



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
Germany: Local Numbers



Required information
Documents to provide


Business name

One of the following:

Excerpt from the commercial register (Handelsregisterauszug)
Trade license (‘Gewerbeanmeldung’, ‘GewerbeUmmeldung’, or ‘Empfangsbescheinigung für Gewerbeanmeldung’)
Tax ID Number Notification Letter (‘Bestätigung Freier Beruf Finanzamt’)





Address
Must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required. Must match the address appearing on the official registration document.


One of the following:

Excerpt from the commercial register (Handelsregisterauszug)
Trade license (‘Gewerbeanmeldung’, ‘GewerbeUmmeldung’, or ‘Empfangsbescheinigung für Gewerbeanmeldung’)
Tax ID Number Notification Letter (‘Bestätigung Freier Beruf Finanzamt’)





Business Registration Number
Provide the registration number (Nummer der Firma; ex: HRB 000000) appearing on the excerpt from the commercial register (Handelsregisterauszug), if available. Otherwise, provide a VAT ID or tax number (Steuernummer).


One of the following:

Excerpt from the commercial register (Handelsregisterauszug) showing Business Registration Number
Tax ID Number Notification Letter (‘Bestätigung Freier Beruf Finanzamt’)





Authorized Representative’s Name


None required




Authorized Representative’s Email


None required




Website
The website or social media url for the business/entity, if available.


None required




Comments (Optional)


None required




Germany: National Numbers
Germany's national prefix: +49 32



Required information
Documents to provide


Business name

Excerpt from the commercial register (Handelsregisterauszug)




Business Address
Must be within Germany.


One of the following:

Excerpt from the commercial register (Handelsregisterauszug) showing German address
Trade license (Gewerbeanmeldung) showing German address





Germany: Mobile Numbers
Germany's mobile prefix: +49 157, +49 158



Required information
Documents to provide


Business name

One of the following:

Excerpt from the commercial register (Handelsregisterauszug)
Trade license (‘Gewerbeanmeldung’, ‘GewerbeUmmeldung’, or ‘Empfangsbescheinigung für Gewerbeanmeldung’)
Tax ID Number Notification Letter (‘Bestätigung Freier Beruf Finanzamt’)





Address
Must be within Germany; a PO Box is not acceptable. Must match the address appearing on the official registration document.


One of the following:

Excerpt from the commercial register (Handelsregisterauszug)
Trade license (‘Gewerbeanmeldung’, ‘GewerbeUmmeldung’, or ‘Empfangsbescheinigung für Gewerbeanmeldung’)
Tax ID Number Notification Letter (‘Bestätigung Freier Beruf Finanzamt’)





Business Registration Number
Provide the registration number (Nummer der Firma; ex: HRB 000000) appearing on the excerpt from the commercial register (Handelsregisterauszug), if available. Otherwise, provide a VAT ID or tax number (Steuernummer).


One of the following:

Excerpt from the commercial register (Handelsregisterauszug) showing Business Registration Number
Tax ID Number Notification Letter (‘Bestätigung Freier Beruf Finanzamt’)





Authorized Representative’s Name


None required




Authorized Representative’s Email


None required




Website
The website or social media url for the business/entity, if available.


None required




Comments (Optional)


None required




Germany: Toll-free Numbers
Germany's toll-free prefix: +49 800



Required information
Documents to provide


Business name
Excerpt from the commercial register (Handelsregisterauszug)


Numbers allocated
Copy of the Allocation Letter (Zuteilungsbescheid) showing name of the company displayed on the Allocation Letter


VAT Number
None required



Germany: Voice Guidelines
Germany: Restrictions



Restrictions


German mobile numbers are only available to German-registered GmbH and AG companies.



Germany: Porting Guidelines

Note: Numbers prefixed with +49 1806 are non-portable.



Portable numbers



Geographic (local) numbers (+491 to +499)
Toll-free numbers (+49800)





Restrictions


Most international phone numbers have VOICE capability only, no SMS
German local numbers are often assigned in ranges. Ranges must be ported together. Partial range portability is not supported
Often conditions of service contracts are limiting for porting opportunities. Check with your current provider if there are any timeframe restrictions on porting. Oftentimes the service contract does not allow immediate porting
Mobile number porting is not supported




Required information


Letter of Authorization dated within the last 30 days:

Geographical (local) LOA
Toll-free LOA

Applicable regulatory compliance documentation (above)
Copy of the most recent phone bill (within the last 30 days)
For Toll-free numbers, you need to provide a number allocation letter from the German Regulator “Zuteilungsbescheid” for each number




Timeframe

After you've submitted all required documentation and information, it can take up to six weeks, depending on the complexity of the port and the time required by the current service provider.



Regulatory bodies

Bundesnetzagentur (BNetzA)



Other details

You can also activate new German toll-free numbers allocated by the regulator. For activation, see Applying for and activating German toll-free numbers. Note: Here you have a direct link to their Online application (0)800



How to submit

Contact the Zendesk support team with the required documentation and information.









🇬🇷 Greece



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
Greece: Local Numbers



Required information
Documents to provide



Business Name
Must match the name listed on the official commercial register document.



Extract from the commercial register




Business address A Greek operational address. Must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required. For businesses registered outside of Greece, this may differ from the address appearing on the official registry document.


Once of the following:

Extract from the commercial register showing local address
Utility bill
Tax notice
Rent receipt
Title deed





Business Registration Number
Must match the number listed on the official commercial register document.

None required



Business Website

None required



Name of Authorized Representative

None required


Email of Authorized Representative

None required




Greece: Toll-free Numbers
Greece's toll-free prefix: +30 800



Required information
Documents to provide


Business name

One of the following:

Articles of Association
Articles of Incorporation
Extract from the commercial register




Business address May be anywhere in the world

None required


Tax ID Number
None required


Contact Information (business email or mailing address)
None required



Greece: SMS Guidelines



Starting September 18, 2024, all messages from international phone numbers to Greece will be blocked to prevent fraud.








🇬🇩 Grenada



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
Grenada: Local
Capabilities: Voice



Required information
Documents to provide


Business name
None required


Business address Must be within the locality or region covered by the phone number's prefix

One of the following:

Excerpt from the commercial register showing local address
Utility bill
Tax notice
Rent receipt
Title deed





Grenada: Porting Guidelines
Porting not available.





🇭🇰 Hong Kong



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
Hong Kong: National Numbers
Hong Kong's national prefix: +85230, +85258



Required information
Documents to provide


Business name


Business registration certificate




Business address (must show name to demonstrate addressee is business)
One of the following:


Correspondence with government departments (no more than three months old), such as the Business Registration certificate
Correspondence with banks or financial institutions (no more than three months old), such as a bank statement, or credit card account statement
Correspondence with public utilities (no more than three months old), such as an electricity bill, a water bill, or a gas bill
Correspondence with operators of public telecommunications services, such as a mobile telecommunications service bill, a fixed telephone service bill, an internet access service bill, or a Pay TV service bill





Business registration number


Business registration document





Hong Kong: Toll-free Numbers
Hong Kong's toll-free prefix: +852 800



Required information
Documents to provide


Business name


Business registration certificate




Business address (must show name to demonstrate addressee is business)
One of the following:


Correspondence with government departments (no more than three months old), such as the Business Registration certificate
Correspondence with banks or financial institutions (no more than three months old), such as a bank statement, or a credit card account statement
Correspondence with public utilities (no more than three months old), such as an electricity bill, a water bill, or a gas bill
Correspondence with operators of public telecommunications services, such as a mobile telecommunications service bill, a fixed telephone service bill, an internet access service bill, or a Pay TV service bill





Business registration number


Business registration document





Hong Kong: SMS Guidelines



Starting November 18, 2024, messages sent from international phone numbers to the mobile operator China Mobile in Hong Kong will be blocked.



Hong Kong: Porting Guidelines
Porting not available.





🇭🇺 Hungary



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
Hungary: Local Numbers



Required information
Documents to provide


Business Name


Excerpt from the commercial register




Business Address Must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required. Address document must be dated in the last 3 months.

One of the following:

Utility bill
Tax notice
Rent receipt
Title deed





Business Registration Number
The Cégjegyzékszám (ex: 01-09-123456) for companies or Nyilvántartási száma (ex: 1234567890) for sole traders/freelancers



No documentation required




Business Website


No documentation required





Authorized Representative’s Name



No documentation required




Authorized Representative’s Phone number


No documentation required





Hungary: Mobile Numbers
Hungary's mobile prefix: +36 70



Required information
Documents to provide




Business Name


No documentation required





Registered Seat



No documentation required





Business Address
Must be within Hungary

One of the following:

Extract from the commercial register or business registration showing Hungarian address
Utility bill
Tax notice
Rent receipt
Title deed





Invoicing Address If different



No documentation required





Business Registration Number



No documentation required





Contact Information (business email or mailing address)



No documentation required





Hungary: Toll-free Numbers
Hungary's toll-free prefix: +36 800



Required information
Documents to provide




Business Name


No documentation required





Registered Seat



No documentation required





Business Address
Must be within Hungary

One of the following:

Extract from the commercial register or business registration showing Hungarian address
Utility bill
Tax notice
Rent receipt
Title deed





Invoicing Address If different



No documentation required





Business Registration Number



No documentation required





Contact Information (business email or mailing address)



No documentation required





Hungary: Porting Guidelines
Porting not available.





🇮🇸 Iceland



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
Iceland: Local Numbers



Required information
Documents to provide


Business name


Excerpt from the commercial register




Business address Must be within Iceland

One of the following

Excerpt from the commercial register showing Icelandic address
Utility bill
Tax notice
Rent receipt
Title deed





Iceland: Mobile Numbers



Required information
Documents to provide


Business name


Excerpt from the commercial register




Business address Must be within Iceland

One of the following

Excerpt from the commercial register showing Icelandic address
Utility bill
Tax notice
Rent receipt
Title deed





Iceland: Porting Guidelines
Porting not available.





🇮🇳 India



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
India: Voice Guidelines



Effective August 1, 2024, outbound voice calls from Indian numbers (+91) to Indian (+91) destinations will be blocked. This includes numbers added as external numbers for outbound calls.



India: Porting Guidelines
Porting not available.





🇮🇩 Indonesia



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
Indonesia: Local Numbers



Required information
Documents to provide


Business name
Business registration document


Business address Must be within the locality or region covered by the phone number's prefix

One of the following:

Business registration
Utility bill
Tax notice
Rent receipt
Title deed




Name of authorised representative

One of the following:

National ID for Indonesian citizens
Passport for non-Indonesians
Residence Permit (KITAP/KITAS) for-non Indonesians





Indonesia: Mobile Numbers



Required information
Documents to provide


Business name
Business registration document


Business address <em style="box-sizing: border-box; color: #121c2d; font-family: ' Whitney SSm A' , ' Whitney SSm B' , helvetica, arial, sans-serif; font-size: 14px; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">May be anywhere in the world

One of the following:

Business registration
Utility bill
Tax notice
Rent receipt
Title deed




Name of authorised representative

One of the following:

National ID for Indonesian citizens
Passport for non-Indonesians
Residence Permit (KITAP/KITAS) for-non Indonesians





Indonesia: Toll-free Numbers
Indonesia's toll-free prefixes: +62 7803, +62 1803



Required information
Documents to provide


Business name
Business registration document


Business address <em style="box-sizing: border-box; color: #121c2d; font-family: ' Whitney SSm A' , ' Whitney SSm B' , helvetica, arial, sans-serif; font-size: 14px; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">May be anywhere in the world

One of the following:

Business registration
Utility bill
Tax notice
Rent receipt
Title deed




Name of authorised representative

One of the following:

National ID for Indonesian citizens
Passport for non-Indonesians
Residence Permit (KITAP/KITAS) for-non Indonesians





Indonesia: Voice Guidelines
Indonesia: Restrictions



Restrictions


Toll-free numbers are not allowed for callback service.



Indonesia: SMS Guidelines



Starting September 21, 2024, messages sent from international phone numbers to the mobile operators Telkomsel, Axiata, and Smart in Indonesia will be blocked.



Indonesia: Porting Guidelines
Porting not available.





🇮🇷 Iran



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
Iran: Voice and SMS Guidelines



Starting March 15, 2025, to align with evolving regulatory requirements, Zendesk will stop delivering voice and messaging traffic to recipients in Iran.








🇮🇪 Ireland


Ireland: Local Numbers

Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.



Required information
Documents to provide


Business name
None required


Business address Must include Eircode and be within locality or region covered by the phone number's prefix

None required


Business Website
None required



Authorized Representative Name
Authorized representative should be a senior manager in the company who is responsible for Phone Numbers

None required



Authorized Representative Contact Email

None required



Business Registration Number
Company Registration Number (CRN) issued by the Companies Registration Office (CRO) (ex: NC123456)

None required



Business Classification
Note: Reply "ISV"

None required



Ireland: Toll-free Numbers
Ireland's toll-free prefix: +353 1800



Required information
Documents to provide


Business name


Business registration document




Business address
May be anywhere in the world

None required



Ireland: Porting Guidelines



Portable numbers


Geographic (local) numbers
Toll-free numbers (+353 1800)




Restrictions


Most international phone numbers have VOICE capability only, no SMS.
Almost all phone numbers can be ported. Full ranges of numbers can also be ported. Porting a part of a range is not always possible, it depends on the losing carrier's acceptance to process a fragmented port request.




Required information

Provide the information in the following order:


Approved regulatory compliance documentation for Ireland (information on this is above)

Letter of Authorization (LOA) dated within the last 90 days. You can copy the LoA template, fill it in, then upload it to the Console

Copy of the most recent phone bill (within last 30 days)




Timeframe

After you've submitted all required documentation and information, the process can take up to six weeks, depending on the complexity of the port and time required by the current service provider.



Regulatory bodies

Commission for Communications Regulation (ComReg)



Other details

The account number of a customer registered with a losing provider is very important for Irish Porting. An incorrect account number is the main cause for the majority of port rejections, along with incomplete phone number ranges.



How to submit

Contact Zendesk Customer Support with the required documentation and information.









🇮🇱 Israel



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
Israel: National Numbers
Capabilities: Voice
Israel's national prefix: +972



Required information
Documents to provide


None required
None required



Israel: Local Numbers
Capabilities: Voice + SMS



Required information
Documents to provide


None required
None required



Israel: Mobile Numbers
Capabilities: SMS, Voice



Required information
Documents to provide


None required
None required




Israel: Toll-free Numbers
Capabilities: Voice
Israel's toll-free prefix: +972 180



Required information
Documents to provide


None required
None required



Israel: Porting Guidelines
Porting not available.





🇮🇹 Italy



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
Italy: Local Numbers



Required information
Documents to provide


Business name


No documentation required




Business address Must be within the locality or region covered by the phone number's prefix

One of the following:

Business registration document showing local address
Utility bill
Tax notice
Rent receipt
Title deed




VAT (or Business Registration ID, if VAT is unavailable)


No documentation required




Name of authorized representative
One of the following:

Government-issued ID (must include the ID number, issuing authority, and issue date)
Passport (must include the ID number, issuing authority, and issue date)




Date of birth of authorized representative


No documentation required




Place of birth of authorized representative


No documentation required




Fiscal Code of Authorized Representative


No documentation required




Nationality of Authorized Representative


No documentation required





Italy: Mobile Numbers
Italy's mobile prefix: +393



Required information
Documents to provide


Business name


No documentation required




Business address
May be anywhere in the world

One of the following:

Business registration document showing local address
Utility bill
Tax notice
Rent receipt
Title deed




VAT (or Business Registration ID, if VAT is unavailable)


No documentation required




Name of authorized representative
One of the following:

Government-issued ID (must include the ID number, issuing authority, and issue date)
Passport (must include the ID number, issuing authority, and issue date)




Date of birth of authorized representative


No documentation required




Place of birth of authorized representative


No documentation required




Fiscal Code of Authorized Representative


No documentation required




Nationality of Authorized Representative


No documentation required





Italy: Toll-free Numbers
Italy's toll-free prefix: +39800



Required information
Documents to provide


Business name


No documentation required




Business address
May be anywhere in the world

One of the following:

Business registration document showing local address
Utility bill
Tax notice
Rent receipt
Title deed




VAT (or Business Registration ID, if VAT is unavailable)


No documentation required




Name of authorized representative
One of the following:

Government-issued ID (must include the ID number, issuing authority, and issue date)
Passport (must include the ID number, issuing authority, and issue date)




Date of birth of authorized representative


No documentation required




Place of birth of authorized representative


No documentation required




Fiscal Code of Authorized Representative


No documentation required




Nationality of Authorized Representative


No documentation required





Italy: Porting Guidelines



Portable numbers


Geographic (local) numbers




Restrictions


Most international phone numbers have VOICE capability only, no SMS.
The Letter of Authorization must be in Italian. You can use English translation for guidance
Italian Porting requires Secret Codes (Codice Segreto) on the LOA. Secret Codes are PIN Codes that are requested from the losing communication provider. Providers can share codes for each number or one code for a group of numbers
Zendesk can support porting only with major carriers in Italy. Sometimes numbers are provided by resellers and the real carrier is only determined during the porting process. Only the following carriers are supported for porting:

BT
CloudItalia
Colt
Fastweb
Sky
Tim
Tiscali
TWT
Uno
Verizon
Vodafone
Wind






Required information



Letter of Authorization (LOA) dated within the last 30 days.
Secret code (Codice Segreto) for the port authorization
Approved business verification (Phone Number Regulations section), if applicable, for more information see this article.
Copy of the most recent phone bill (within last 30 days)




Timeframe

After you've submitted all required documentation and information, it can take up to six weeks, depending on the complexity of the port and time required by the current service provider.



Regulatory bodies

Autorità per le Garanzie nelle Comunicazioni (AGCOM)



How to submit

Contact Zendesk Customer Support with the required documentation and information.









🇯🇵 Japan



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
Japan: Local Numbers



Required information
Documents to provide



Japan Regulatory Bundle Application
& TNUP (Telecommunications Numbering Use Plan), for Resellers


Completed Japan Regulatory Bundle application. This means an application must be completed and signed by the authorized representative.
NOTE: Resellers should append a copy of their TNUP to the scan of their completed Application for the “Reseller Bundle”. See Notice to Resellers (November 2022)
Download the application here:

English version (.pdf | .docx)
Japanese version (.pdf | .docx)




Business name

Corporate registration document, as proof of business identity.
The supporting document(s) must have been issued within the last six months and be valid at the time of upload.



Business address (Must be within the locality or region covered by the phone number’s prefix. A PO Box isn't acceptable. Use Japanese characters when entering the business address.)

Corporate registration document, as proof of Business Address.
If your Corporate registration document doesn't state your Business Address, please provide one of the following to prove the local Business Address:

Certificate of tax payment of the local corporate entity.
Utility bill of the local office address.


A bank or credit card statement is not a valid utility bill.


Note: A non-forwarding mailer will be sent to verify the locality of the Business Address.
The supporting document(s) must have been issued within the last six months and be valid at the time of upload.




Business purpose

Corporate registration document (履歴事項全部証明書) showing declaration of purpose (目 的).
The supporting document must have been issued within the last 6 months and be valid at time of upload.



Authorization of representative

One of the following as proof that representative is authorized to act on behalf of the business:

Power of attorney
Corporate registration showing name of authorized representative
Letter on the company letterhead under seal showing the person is duly authorized to execute the contract with us




Name of authorized representative

A valid photo identification is required to verify the authorized representative's name, photo, date of birth, and current address:

Driver’s license
Certificate of driving record
My Number Card*
“Zairyu” residency card (non-Japanese national)
Certificate of special permanent resident (non-Japanese national)



Note: * Don't upload the back side of the My Number card.




Address of authorized representative

Provide one of the following documents showing current address:

Certificate of tax payment (within the previous six months)
Utility bill (within the previous six months)



Note: A non-forwarding mailer will be sent to verify the authorized representative’s physical address.
The supporting document(s) must have been issued within the last six months and be valid at the time of upload.





Japan: National Numbers
Japan's national prefix: +8150



Required information
Documents to provide


Japan Regulatory Bundle application and **Telecommunications Numbering Use Plan (TNUP), if applicable

Completed Japan Regulatory Bundle Application. Documents you provide must be dated within the last three months.


Note: Resellers should append a copy of their TNUP to the scan of their completed application for the “Reseller Bundle”. See Notice to Resellers (November 2022) An application must be completed and signed by the authorized representative.
Download the application here:

English version (.pdf | .docx)
Japanese version (.pdf | .docx)





Business name

Corporate registration document as proof of business identity.
The supporting document(s) must have been issued within the last six months and be valid at the time of upload



Business address (Must be in Japan. A PO Box is not acceptable.)

Corporate registration document as proof of business address.
If your Corporate registration document does not state your Business Address, please provide one of the following to prove the local Business Address:

Certificate of tax payment
Utility bill

A bank or credit card statement is not a valid utility bill.
Note: A non-forwarding mailer will be sent to verify the physical Business Address.
The supporting document(s) must have been issued within the last six months and be valid at the time of upload.



Business purpose

Corporate registration document (履歴事項全部証明書) showing declaration of purpose (目 的).
The supporting document(s) must have been issued within the last six months and be valid at time of upload.



Authorization of representative

To prove that the representative is authorized to act on behalf of the business, provide one of the following:

Power of attorney
Corporate registration showing name of authorized representative
Letter on the company letterhead under seal showing the person is duly authorized to execute the contract with us




Name of authorized representative

A valid photo identification is required to verify the authorized representative's name, photo, date of birth, and current address:

Driver’s license
Certificate of driving record
My Number Card*
“Zairyu” residency card (non-Japanese national)
Certificate of special permanent resident (non-Japanese national)

Note: * Don't upload the back side of the My Number card.



Address of authorized representative

Provide a document showing address of authorized representative:

Certificate of tax payment (within the previous six months).
Utility bill (within the previous six months)



Note: A non-forwarding mailer will be sent to verify the authorized representative’s physical address.
The supporting document(s) must have been issued within the last six months and be valid at the time of upload.





Japan: Toll-free Numbers
Japan's toll-free prefixes: +81120, +81800



Required information
Documents to provide


Japan Regulatory Bundle application and **Telecommunications Numbering Use Plan (TNUP), if applicable

Completed Japan Regulatory Bundle Application. Documents you provide must be dated within the last three months.


Note: Resellers should append a copy of their TNUP to the scan of their completed application for the “Reseller Bundle”. See Notice to Resellers (November 2022) An application must be completed and signed by the authorized representative.
Download the application here:

English version (.pdf | .docx)
Japanese version (.pdf | .docx)





Business name

Corporate registration document as proof of business identity.
The supporting document(s) must have been issued within the last six months and be valid at the time of upload



Business address (Must be in Japan. A PO Box is not acceptable.)

Corporate registration document as proof of business address.
If your Corporate registration document does not state your Business Address, please provide one of the following to prove the local Business Address:

Certificate of tax payment
Utility bill

A bank or credit card statement is not a valid utility bill.
Note: A non-forwarding mailer will be sent to verify the physical Business Address.
The supporting document(s) must have been issued within the last six months and be valid at the time of upload.



Business purpose

Corporate registration document (履歴事項全部証明書) showing declaration of purpose (目 的).
The supporting document(s) must have been issued within the last six months and be valid at time of upload.



Authorization of representative

To prove that the representative is authorized to act on behalf of the business, provide one of the following:

Power of attorney
Corporate registration showing name of authorized representative
Letter on the company letterhead under seal showing the person is duly authorized to execute the contract with us




Name of authorized representative

A valid photo identification is required to verify the authorized representative's name, photo, date of birth, and current address:

Driver’s license
Certificate of driving record
My Number Card*
“Zairyu” residency card (non-Japanese national)
Certificate of special permanent resident (non-Japanese national)

Note: * Don't upload the back side of the My Number card.



Address of authorized representative

Provide a document showing address of authorized representative:

Certificate of tax payment (within the previous six months).
Utility bill (within the previous six months)



Note: A non-forwarding mailer will be sent to verify the authorized representative’s physical address.
The supporting document(s) must have been issued within the last six months and be valid at the time of upload.





Japan: Porting Guidelines



Portable numbers



Toll-Free numbers (+81800, +81120)





Restrictions


Most of International Phone Numbers have Voice capability only, no SMS. Porting supported from following providers:

NTT Communications
NTT East / NTT West
KDDI
Rakuten Communications


Original physical LOA will need to be posted to Twilio's carrier provider, once port has been approved.




Required information



Letter of Authorization (LOA) signed and stamped by the end user.
Approved business verification (Phone Number Regulations section), if applicable, for more information see this article.




Timeframe

3-4 weeks after documentation/information submission, depending on the complexity of the port and time required by the current service provider.



Regulatory bodies

Telecommunications technology and system division at Ministry of Internal Affairs and Communications (https://www.soumu.go.jp)




Other Details


Original physical LOA will need to be posted to Twilio's carrier provider, once port has been approved.



How to submit

Contact Zendesk Customer Support and provide all the documents listed under the "Required information" section.









🇯🇴 Jordan



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
Jordan: Toll-free Numbers
Capabilities: Voice
Jordan's toll-free prefix: +962 800



Required information
Documents to provide


Business name

Business registration



Business address (can be anywhere in the world)

One of the following:

Business registration
Utility bill
Tax notice
Rent receipt
Title deed




Letter of authorization

Executed letter of authorization. You can copy the LoA template, fill it in, then upload it to the Console.




Jordan: Restrictions



Restriction


Numbers are not allowed for calling card or callback services.



Jordan: Porting Guidelines
Porting not available.





🇰🇪 Kenya



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
Kenya: SMS Guidelines



All messages sent from international phone numbers to Safaricom mobile operator in Kenya will be blocked by network operators starting August 1, 2024.



Kenya: Porting Guidelines
Porting not available.





🇱🇧 Lebanon



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
Lebanon: SMS Guidelines



Starting October 10, 2024, all messages from international phone numbers to Lebanon will be blocked to prevent fraud.



Lebanon: Porting Guidelines
Porting not available.





🇱🇹 Lithuania



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
Lithuania: Local Numbers
Capabilities: Voice



Required information
Documents to provide


Business name
Business registration


Business address (must be within Lithuania)

One of the following:

Business registration showing Lithuanian address
Utility bill
Tax notice
Rent receipt
Title deed





Lithuania: Mobile Numbers
Capabilities: SMS
Availabilities: Access via the Lines tab
Lithuania's mobile prefix: +3706



Required information
Documents to provide


Business name

Business registration



Business address
None required


Business registration number
Business registration



Lithuania: Porting Guidelines
Porting not available.





🇱🇺 Luxembourg



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
Luxembourg: Local Numbers
Capabilities: Voice



Required information
Documents to provide


Business name
Extract from the commercial register (Registre du Commerce et des Sociétés)


Business address (must be within Luxembourg)

One of the following:

Excerpt from the commercial register (Registre du Commerce et des Sociétés) showing Luxembourg address
Utility bill
Tax notice
Rent receipt
Title deed





Luxembourg: Toll-free Numbers
Capabilities: Voice



Required information
Documents to provide


Business name

Extract from the commercial register



Business address (must be within Luxembourg)

One of the following:

Excerpt from the commercial register showing Luxembourg address
Utility bill
Tax notice
Rent receipt
Title deed





Luxembourg: Porting Guidelines
Porting not available.





🇲🇴 Macao



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
Macao: Mobile Numbers
Capabilities: Voice
Macao's mobile prefix: +8536



Required information
Documents to provide


Business name
None required


Business address (must be within Macao)

One of the following:

Excerpt from the commercial register showing the Macao address
Utility bill
Tax notice
Rent receipt
Title deed





Macao: Porting Guidelines
Porting not available.





🇲🇾 Malaysia



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
Malaysia: Mobile Numbers
Malaysia's mobile prefixes: +6016, +6011




Required information


Documents to provide




Business name


Business registration




Business address (must be within Malaysia)


Business registration showing Malaysian address




Name of authorized representative


One of the following:


Government-issued ID with picture


Passport






Identity document number of authorized representative


One of the following:


Government-issued ID with picture


Passport






Identity document from the issuing country of the authorized representative


One of the following:


Government-issued ID with picture


Passport






Address of authorized representative
(must within Malaysia)


One of the following:


Government-issued ID showing Malaysian address (for Malaysian citizens or permanent residents)


Work permit showing company and company address (for non-Malaysian citizens)


Student ID showing university address (for non-Malaysian citizens)






Letter of authorization for authorized representative


Executed letter of authorization




Malaysia: Toll-free Numbers
Malaysia's toll-free prefix: +601800




Required information


Documents to provide




Business name


Business registration




Business address
(can be anywhere in the world)


One of the following:


Business registration


Utility bill


Tax notice


Rent receipt


Title deed






Malaysia: SMS Guidelines




Effective September 1, 2024, due to updated requirements from the Malaysian telecommunications regulator (MCMC) to combat fraud, all SMS messages sent to Malaysia that contain any of the following content in the message body will be blocked:


Mobile or fixed-line phone numbers


Requests for a person’s personal information (e.g. name, identification number, card number, bank account number, etc.)


URLs






Malaysia: Porting Guidelines
Porting not available.





🇲🇱 Mali



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
Mali: Local Numbers
Capabilities: Voice



Required information
Documents to provide


Business name
None required


Business address (must be within locality or region covered by the phone number’s prefix; a P.O. Box is not acceptable where a local address is required)

One of the following:

Excerpt from the commercial register showing local address
Utility bill
Tax notice
Rent receipt
Title deed





Mali: Porting Guidelines
Porting not available.





🇲🇺 Mauritius



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
Mauritius: Mobile Numbers
Mauritius' mobile prefix: +2305



Required information
Documents to provide


Business name


Business registration document




Business address Must be within Mauritius



Utility bill




Email


No documentation required




Phone number


No documentation required




Representative
One of the following:

Passport
National ID Card




Photo


Coloured photo of the individual (selfie)




Letter of Authorization (LOA)


Executed Letter of Authorization. You can find a template here.





Mauritius: Porting Guidelines
Porting not available.





🇲🇽 Mexico



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
Mexico: Local Numbers
Capabilities: Voice, Voice + SMS



Required information
Documents to provide


Business name

Business registration



Business address (must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required)

One of the following:

Business registration showing local address
Recent utility bill
Recent government communication





Mexico: Porting Guidelines
Porting not available.





🇲🇲 Myanmar



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
Myanmar: SMS Guidelines



All messages sent from international phone numbers to Mytel mobile operator in Myanmar will be blocked by network operators starting August 1, 2024.



Myanmar: Porting Guidelines
Porting not available.





🇳🇱 Netherlands



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
Netherlands: Local Numbers



Required information
Documents to provide


Business name


Excerpt from the commercial register (KvK)




Business address (must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required)
One of the following:

Excerpt from the commercial register (KvK) showing local address
Utility bill
Tax notice
Rent receipt
Title deed




Netherlands VAT number


None required





Netherlands: National Numbers
Netherlands' national prefix: +3185



Required information
Documents to provide


Business name


Excerpt from the commercial register (KvK)




Business address (must be within the Netherlands)
One of the following:

Excerpt from the commercial register (KvK) showing Netherlands address
Utility bill
Tax notice
Rent receipt
Title deed




Netherlands VAT number


None required





Netherlands: Mobile Numbers
Netherlands' mobile prefix: +3197



Required information
Documents to provide


Business name


None required




Business address (can be anywhere in the world)


None required





Netherlands: Toll-free Numbers
Netherlands' toll-free prefix: +31800



Required information
Documents to provide


Business name


None required




Business address (can be anywhere in the world)


None required




Business Purpose for Number


None required





Netherlands: Porting Guidelines



Portable numbers


Geographic (local) numbers
Non-geographic (national) numbers (+3185)
Toll-free numbers




Restrictions


Most international phone numbers have VOICE capability only, no SMS.
Some service providers’ contracts do not allow phone numbers to be ported while the contract is active. Before submitting your order, check with your provider to ensure your contract allows you to port your phone numbers




Required information


Letter of Authorization (LOA) dated within the last 90 days. Choose the appropriate LOA for your order:


Netherlands LOA (Terminate existing agreement), or

Netherlands LOA (Early termination of existing contract).


Applicable regulatory compliance documentation (above)
Copy of the most recent phone bill (within the last 30 days)




Timeframe

After you've submitted all required documentation and information, it can take up to six weeks, depending on the complexity of the port and the time required by the current service provider.



Regulatory bodies

Autoriteit Consument & Markt (ACM)



How to submit

Contact the Zendesk support team with the required documentation and information.









🇳🇿 New Zealand



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
New Zealand: Local Numbers
Capabilities: Voice



Required information
Documents to provide


Business name
One of the following:

Excerpt from the commercial register
Business registration




Business address (must be in New Zealand)
One of the following:

Excerpt from the commercial register showing the local address
Business registration showing the local address
Utility bill
Tax notice
Rent receipt
Title deed





New Zealand: Porting Guidelines



Portable numbers


Geographic (local) numbers (+643, +644, +646, +647, +649)
Toll-free numbers (+64508 or +64800)




Restrictions

Most international phone numbers have VOICE capability only, no SMS.



Required information



Letter of Authorization (LOA) dated within the last 30 days.
Applicable regulatory compliance documentation (above)
Copy of the most recent phone bill (within last 30 days)




Timeframe

After you've submitted all required information and documentation, it can take up to six weeks, depending on the complexity of the port and the time required by the current service provider.



Regulatory bodies


Local and mobile number portability (LMNP) are both regulated under the Telecommunications Act
Ports are authorized, scheduled, and coordinated via a centralized number portability system called IPMS (Industry Portability Management System). All networks update their own routing information and confirm this information with IPMS




How to submit

Contact the Zendesk support team with the required documentation and information.









🇳🇴 Norway



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
Norway: Local Numbers



Required information
Documents to provide


Business Name The officially registered name of the business; Must be registered in Norway



No documentation required




Business Address Must be within Norway; a PO box is not acceptable



Norwegian Certificate of Registration (Firmaattest)




Business Registration Number The company's registration number (organisasjonsnummer) as it appears on the Certificate of Registration (Firmaattest)



Norwegian Certificate of Registration (Firmaattest)





Norway: Mobile Numbers
Norway's mobile prefix: +4759



Required information
Documents to provide


Business Name The officially registered name of the business; Must be registered in Norway



Norwegian Certificate of Registration (Firmaattest)




Business Address Must be within Norway; a PO box is not acceptable

One of the following:

Norwegian Certificate of Registration (Firmaattest)
Utility bill




Business Registration Number The company's registration number (organisasjonsnummer) as it appears on the Certificate of Registration (Firmaattest)



Norwegian Certificate of Registration (Firmaattest)




Name of Authorized Representative Provide the name as it appears on the Norwegian Government ID or Passport. Must match the name appearing on a Power of Attorney or Certificate of Registration (Firmaattest)

One of the following:

Norwegian Government-issued ID
Norwegian Passport




Authorization of Authorized Representative
One of the following:

Power of attorney
Other official documentation such as the commercial registry identifying the person as a country manager and an authorized representative





Norway: Toll-free Numbers
Norway's toll-free prefix: +47800



Required information
Documents to provide


Business Name The officially registered name of the business; Must be registered in Norway



Norwegian Certificate of Registration (Firmaattest)




Business Address Must be within Norway; a PO box is not acceptable.

One of the following:

Norwegian Certificate of Registration (Firmaattest) showing address in Norway
Utility bill showing address in Norway




Business Registration Number The company's registration number (organisasjonsnummer) as it appears on the Certificate of Registration (Firmaattest)



Norwegian Certificate of Registration (Firmaattest)




Name of Authorized Representative Provide the name as it appears on the Norwegian Government ID or Passport. Must match the name appearing on a Power of Attorney or Certificate of Registration (Firmaattest)

One of the following:

Norwegian Government-issued ID with picture
Norwegian Passport




Authorization of Authorized Representative
One of the following:

Power of attorney
Other official documentation such as the commercial registry identifying the person as a country manager and an authorized representative




Norwegian Merverdiavgift (MVA) number (a Norwegian VAT number)



No documentation required





Norway: Porting Guidelines



Portable numbers

Geographic (local) numbers



Restrictions

Most international phone numbers have VOICE capability only, no SMS.



Required information



Letter of Authorization (LOA) dated within the last 90 days
Copy of the most recent phone bill (within last 30 days)
Applicable regulatory compliance documentation (above)




Timeframe

After you've submitted all required documentation and information, it can take up to six weeks, depending on the complexity of the port and time required by the current service provider.



Regulatory bodies

The Norwegian Communications Authority (NKOM)



How to submit

Contact the Zendesk support team with the required documentation and information.









🇵🇦 Panama



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
Panama: Local Numbers
Capabilities: Voice



Required information
Documents to provide


Business name

Business registration (Certificado de Registro Público) showing name of authorised representative or legal representative



Business address Must be within the locality or region covered by the phone number's prefix

One of the following:

Business registration (Certificado de Registro Público) showing address
Utility bill
Tax notice
Rent receipt
Title deed




Name of authorized representative or legal representative
One of the following:

National Identity document (Cedula de Identidad) for Panamanian citizens or residents
Passport for foreign citizens that are non-residents




Letter of Declaration
Signed Letter of Declaration. Please copy the form for the template located here.



Panama: Toll-free Numbers
Capabilities: Voice
Panama's toll-free prefix: +507800



Required information
Documents to provide


Business name

Business registration (Certificado de Registro Público) showing name of authorised representative or legal representative



Business address (must be within Panama)
One of the following:

Business registration (Certificado de Registro Público) showing address
Utility bill
Tax notice
Rent receipt
Title deed




Name of authorized representative or legal representative
One of the following:

National Identity document (Cedula de Identidad) for Panamanian citizens or residents
Passport for foreign citizens that are non-residents





Panama: Porting Guidelines
Porting not available.





🇵🇪 Peru



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
Peru: Toll-free Numbers
Capabilities: Voice
Peru's toll-free prefix: +51800



Required information
Documents to provide


There are currently no regulatory requirements for toll-free phone numbers in Peru.



Peru: Porting Guidelines
Porting not available.





🇵🇭 Philippines



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
Philippines: Local Numbers



Required information
Documents to provide


Business name

One of the following:

Certificate of registration of business name Department of Trade & Industry Phillipines
Certificate of Registration from Securities and Exchange Commission Philippines




Business address (Must be within locality or region covered by the phone number's prefix)

One of the following:

Copy of (SEC) Company Registration
Utility bill
Tax notice
Rent receipt
Title deed




Business Registration Number

Certificate of registration showing the business registration number




Philippines: Mobile Numbers
Capabilities: SMS



Required information
Documents to provide


None required as there are currently no regulatory requirements for Mobile numbers in the Philippines.



Philippines: Toll-free Numbers
Philippines' toll-free prefix: +63 1800



Required information
Documents to provide


Business name
Copy of (SEC) Company Registration


Business address (can be anywhere in the world)

One of the following:

Copy of (SEC) Company Registration
Utility bill
Tax notice
Rent receipt
Title deed





Philippines: SMS Guidelines



To prevent potential fraud, all messages sent from international numbers to the Philippines will be blocked starting April 7, 2025. If you need to send SMS to the Philippines, you must use a Philippine mobile number.



Philippines: Porting Guidelines
Porting not available.





🇵🇱 Poland



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
Poland: Local Numbers
Capabilities: Voice



Required information
Documents to provide


Business name

Excerpt from a relevant business register (for example, the National Court Register or business activity register)



Business address (must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required)
None required


Business registration number:

Excerpt from a relevant business register such as National ID (REGON), National Tax ID (NIP), National Court Register (KRS), or business activity register



Name of authorized representative
None required


Authorization of authorized representative
One of the following:

Power of attorney
Other official documentation identifying the person as an authorized representative (for example, business registration identifying the individual as a country manager)





Poland: Mobile Numbers
Capabilities: SMS
Polands's mobile prefixes: +4873, +4879



Required information
Documents to provide


Business name

Excerpt from a relevant business register (for example, the National Court Register or business activity register).



Business address (can be anywhere in the world)
None required


Business registration number

Excerpt from a relevant business register such as National ID (REGON), National Tax ID (NIP), National Court Register (KRS), or business activity register.



Name of authorized representative
None required


Authorization of authorized representative
One of the following:

Power of attorney
Other official documentation identifying the person as an authorized representative (for example, business registration identifying the individual as a country manager)





Poland: Toll-free Numbers
Capabilities: Voice
Poland's toll-free prefix: +48800



Required information
Documents to provide


Business name
Excerpt from a relevant business register (for example, the National Court Register or business activity register).


Business address (can be anywhere in the world)
None required


Business registration number

Excerpt from a relevant business register such as National ID (REGON), National Tax ID (NIP), National Court Register (KRS), or business activity register.




Poland: Porting Guidelines
Porting not available.





🇵🇹 Portugal



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
Portugal: National Numbers
Portugal's national prefix: +351 30



Required information
Documents to provide


Business name

Excerpt from the Commercial register



Business address (must be within Portugal)

Excerpt from the Commercial register showing a Portuguese address



Business Tax Number (for example, VAT)

One of the following:

Government-issued document showing tax ID number
Excerpt from the commercial register showing tax ID number





Portugal: Mobile Numbers
Portugal's mobile prefix: +351 9



Required information
Documents to provide


Business name

Excerpt from the Commercial register



Business address (must be within Portugal)

Excerpt from the Commercial register showing a Portuguese address



Business Tax Number (for example, VAT)

One of the following:

Government-issued document showing tax ID number
Excerpt from the commercial register showing tax ID number





Portugal: Toll-free Numbers
Portugal's toll-free prefix: +351 800



Required information
Documents to provide


Business name

Excerpt from the Commercial register



Business address (can be anywhere in the world)

Excerpt from the Commercial register showing the address



Tax ID

Government-issued documentation containing a Tax ID



Letter of Authorization (LOA)

Executed Letter of Authorization. You can copy the LOA template, fill it in, and then upload it.




Portugal: Porting Guidelines




Portable numbers


Toll-free numbers (+351 800)




Restrictions


Most international phone numbers have VOICE capability only, SMS is not possible.




Required information




Letter of Authorization (LOA) (Toll-free) dated within the last 90 days. You can copy the LOA template, fill it in, and then upload it to the Console

Copy of the most recent phone bill showing the number(s) you want ported
Applicable regulatory compliance documentation (see above)





Timeframe


After you've submitted all required documentation and information, it can take up to six weeks, depending on the complexity of the port and the time required by the current service provider.




Regulatory bodies


Autoridade Nacional de Comunicações (ANACOM)




How to submit


Contact the Zendesk support team with the required documentation and information.









🇵🇷 Puerto Rico



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
Puerto Rico: Local Numbers
Capabilities: Voice, SMS, Voice + SMS



Required information
Documents to provide


There is currently no information available for local phone numbers in Puerto Rico.



Puerto Rico: Porting Guidelines
Porting not available.





🇷🇴 Romania



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
Romania: National Numbers
Romania's national prefix: +40



Required information
Documents to provide


Business name
One of the following:

Trade registry certificate
Fiscal registration, and or VAT certificate
Excerpt from the commercial or trade registry




Business address (must be in Romania)
One of the following:

Excerpt from the commercial or trade registry showing matching address
Utility bill
Tax notice
Rent receipt
Title deed




Proof of trade registry or fiscal number
One of the following:

Trade registry certificate
Fiscal registration, and or VAT certificate
Excerpt from the commercial or trade registry




Name of authorized representative
One of the following:

Passport
Identity card
Residence or Labor permit




Proof that representative is authorized to act on behalf of the business
One of the following:

Power of attorney
Other documentation showing the individual is a director or country manager for the business




Date of birth of authorized representative
None required


Address of authorized representative
One of the following:

Government-issued ID
Passport
Romanian Residence or Labor permit




Proof of series, number, and expiry date of the identity document of authorized representative
One of the following:

Passport
Identity card
Residence or Labor permit





Romania: Toll-free Numbers
Romania's toll-free prefix: +40800



Required information
Documents to provide


Business name
One of the following:

Trade registry certificate
Fiscal registration, and or VAT certificate
Excerpt from the commercial or trade registry




Business address (can be anywhere in the world)
One of the following:

Excerpt from the commercial or trade registry showing matching address
Utility bill
Tax notice
Rent receipt
Title deed




Proof of trade registry or fiscal number
One of the following:

Trade registry certificate
Fiscal registration, and or VAT certificate
Excerpt from the commercial or trade registry




Name of authorized representative
One of the following:

Passport
Identity card
Romanian Residence or Labor permit




Proof that representative is authorized to act on behalf of the business
One of the following:

Power of attorney
Other documentation showing the individual is a director or country manager for the business




Date of birth of authorized representative
None required


Address of authorized representative
None required


Proof of series, number, and expiry date of identity document of authorized representative
One of the following:

Passport
Identity card
Romanian Residence or Labor permit





Romania: SMS Guidelines



Effective January 15, 2025, a new regulation from the network operator Telekom Romania will be enforced, and all messages sent from international phone numbers to this operator will be blocked.



Romania: Porting Guidelines
Porting not available.





🇷🇺 Russia



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
Russia SMS Guidelines



All SMS messaging traffic sent from international phone numbers to Russian phone numbers on the MTS, Megafon, YOTA, and MOTIV networks will be blocked by Russian carriers starting July 16, 2024.



Russia: Porting Guidelines
Porting not available.





🇸🇦 Saudi Arabia



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
Saudi Arabia: SMS Guidelines



In an effort to prevent potential fraud, all SMS messaging traffic from international phone numbers to Saudi Arabian phone numbers will be blocked starting August 16, 2024.



Saudi Arabia: Porting Guidelines
Porting not available.





🇸🇬 Singapore



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
Singapore: Mobile Numbers
Singapore's mobile prefix: +658



Required information
Documents to provide


Business name


Business registration




Business registration number


Business registration




Billing address (can be anywhere in the world)



No documentation required





Service address (if different)


No documentation required




Email address


No documentation required





Singapore: National Numbers
Singapore's national prefix: +653



Required information
Documents to provide


Name of Authorized Representative

One of the following:

National ID card
Passport
Employment Pass







Identity Document Number




One of the following:

National ID card
Passport
Employment Pass







Business Name





Business registration







Business Registration Number





Business registration




Business Address May be anywhere in the world



Business registration







Email Address





No documentation required




Phone Number (Must be different from the existing Twilio phone number)



No documentation required





Singapore: Toll-free Numbers
Singapore's toll-free prefix: +65800



Required information
Documents to provide


Business name


Business registration




Business registration number


Business registration





Singapore: Porting Guidelines
Porting not available.





🇸🇰 Slovakia



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
Slovakia: Mobile Numbers
Capabilities: SMS
Slovakia's mobile prefix: +4219



Required information
Documents to provide


Business name

Business registration



Business address (can be anywhere in the world)
None required


Proof of registered seat

Business registration



Business registration number
Business registration


Name of authorized representative
One of the following:

Government-issued ID
Passport




Proof that representative is authorized to act on behalf of the company
One of the following:

Power of attorney
Other documentation showing the individual is a director or country manager for the business





Slovakia: Toll-free Numbers
Capabilities: Voice
Slovakia's toll-free prefix: +421800



Required information
Documents to provide


Business name

Business registration



Business address (can be anywhere in the world)
None required


Proof of registered seat

Business registration



Proof of business registration number
Business registration


Name of authorized representative
One of the following:

Government-issued ID
Passport




Proof that representative is authorized to act on behalf of the company
One of the following:

Power of attorney
Other documentation showing the individual is a director or country manager for the business





Slovakia: Porting Guidelines
Porting not available.





🇸🇮 Slovenia



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
Slovenia: Local Numbers
Capabilities: Voice



Required information
Documents to provide


Business name
None required


Business address Must be within the locality or region covered by the phone number's prefix

One of the following:

Excerpt from the commercial register showing the local address
Utility bill
Tax notice
Rent receipt
Title deed





Slovenia: Mobile Numbers
Capabilities: SMS
Slovenia's mobile prefix: +38631



Required information
Documents to provide


Currently you do not need to provide documentation for mobile numbers in Slovenia.



Slovenia: Porting Guidelines
Porting not available.





🇿🇦 South Africa



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
South Africa: Local Numbers
Capabilities: Voice



Required information
Documents to provide


Business name
One of the following:

Business registration
Certified photocopy of business letterhead or other similar document containing the Business Registration Number to verify the business registration




Business address Must be within locality or region covered by the phone number's prefix

One of the following:

Bank statement
Municipal rates or tax invoice
Recent telephone account statement
New motor vehicle license




Name of authorized representative

Government-issued ID (must include photo, full name, and identity number)



Address of authorized representative
None required



Identity Number of Authorized Representative

Government-issued ID (must include photo, full name, and identity number)


Nationality of authorized representative


None required



Business registration number

One of the following:

Business registration
Certified photocopy of business letterhead or other similar document containing the business registration number to verify the business registration





South Africa: National Numbers
Capabilities: Voice



Required information
Documents to provide


Business name
One of the following:

Business registration
Certified photocopy of business letterhead or other similar document containing the Business Registration Number to verify the business registration




Business address May be anywhere in the world


One of the following:

Bank statement
Municipal rates or tax invoice
Recent telephone account statement
New motor vehicle license




Name of authorized representative

Government-issued ID (must include photo, full name, and identity number)



Address of authorized representative
None required



Identity Number of Authorized Representative

Government-issued ID (must include photo, full name, and identity number)


Nationality of authorized representative


None required



Business registration number

One of the following:

Business registration
Certified photocopy of business letterhead or other similar document containing the business registration number to verify the business registration





South Africa: Mobile Numbers
Capabilities: Voice + SMS
South Africa's mobile prefix: +2760



Required information
Documents to provide


Business name
One of the following:

Business registration
Certified photocopy of business letterhead or other similar document containing the business registration number so the business registration can be verified in reference to this document




Business address (must be within South Africa)
One of the following:

Bank statement
Municipal rates or tax invoice
Recent telephone account statement
New motor vehicle license




Name of authorized representative

Government-issued ID (must include photo, full name, and identity number)



Address of authorized representative
None required


Number of authorized representative

Government-issued ID (must include photo, full name, and identity number)



Nationality of authorized representative


None required



Business registration number

One of the following:

Business registration
Certified photocopy of business letterhead or other similar document containing the business registration number to verify the business registration





South Africa: Toll-free Numbers
Capabilities: Voice
South Africa's toll-free prefix: +27800



Required information
Documents to provide


Business name
One of the following:

Business registration
Certified photocopy of business letterhead or other similar document containing the business registration number to verify the business registration




Business address (must be within South Africa)
One of the following:

Bank statement
Municipal rates or tax invoice
Recent telephone account statement
New motor vehicle license




Name of authorized representative
Government-issued ID (must include photo, full name, and identity number)


Address of authorized representative (can be anywhere in the world)
None required


Identity number of authorized representative

Government-issued ID (must include photo, full name, and identity number)




South Africa: Porting Guidelines
Porting not available.





🇰🇷 South Korea



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
South Korea: Toll-free Numbers



Required information
Documents to provide


Business name


Business Registration Certificate (사업자등록증)





Business address
Anywhere in the Republic of Korea; a P.O. Box is not acceptable.


One of the following:

Business Registration Certificate (사업자등록증)
Utility bill
Tax notice
Rent receipt
Title deed





Business Registration Number
KR-BRN issued by the National Tax Authority



None required





Business Website



None required





SK Corporate Service Application Form
A copy of the order form is located here. Please complete the form and upload it with your bundle application. Must show company's corporate seal otherwise, must show CEO signature if CEO is the applicant.



SK Corporate Service Application Form





Proof of Authority
If the SK Corporate Service Application Form is stamped with the corporate seal, a Corporation Seal Verification Certificate is required. If it is signed by the CEO, the CEO’s Government ID must be provided instead.


One of the following:

Corporation Seal Verification Certificate
CEO’s government issued ID





Authorized Representative’s First Name



None required




Authorized Representative’s Last Name


None required




Authorized Representative’s Work Email


None required





South Korea: Documentation Guidelines

In South Korea, upon company registration, the 'Certificate of Incorporation' is issued, which serves as the "Business registration document" required.
The SK Corporate Service Application Form can be found here.


South Korea: SMS Guidelines




Any SMS exceeding 140 bytes (160 English characters) sent to South Korea will be split into multiple messages. Due to this, messages may not be delivered in sequential order, and URLs in them could be broken up.




South Korea: Porting Guidelines
Porting not available.





🇪🇸 Spain



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
Spain: Local Numbers



Required information
Documents to provide


Business name


Business registration




Spanish fiscal identification number: CIF (Código de Identificación Fiscal)


Business registration




Business address Must be within the locality or region covered by the phone number's prefix

One of the following:

Business registration showing address
Utility bill
Tax notice
Rent receipt
Title deed





Spain: National Numbers
Spain's national prefix: +34518



Required information
Documents to provide


Business name


Business registration




Spanish fiscal identification number: CIF (Código de Identificación Fiscal)


Business registration




Business address (must be within Spain)
One of the following:

Business registration showing address
Utility bill
Tax notice
Rent receipt
Title deed





Spain: Mobile Numbers
Spain's mobile prefixes: +34911, +34955, +3498, +34931, +34960, +34971



Required information
Documents to provide


Business name


Business registration




Spanish fiscal identification number: CIF (Código de Identificación Fiscal)


Business registration




Business address (must be within Spain)
One of the following:

Business registration showing address
Utility bill
Tax notice
Rent receipt
Title deed





Spain: Toll-free Numbers
Spain's toll-free prefix: +34900



Required information
Documents to provide


Business name


Business registration




Spanish fiscal identification number: CIF (Código de Identificación Fiscal)


Business registration




Business address (must be within Spain)
One of the following:

Business registration showing address
Utility bill
Tax notice
Rent receipt
Title deed





Spain: Documentation Guidelines
In Spain, the 'Certificate of Incorporation' is issued by the Mercantile Registry when a company is registered. This certificate is the required "Business registration document."
Registered companies can access this document through the Mercantile Registry's electronic platform to verify their registration.
Spain: Porting Guidelines



Portable numbers


Geographic (local) numbers (+34 8, +34 9)
Non-geographic numbers (+34 901, +34 902)
Toll-free numbers (+34 900, +34 800)




Restrictions


Most of International Phone Numbers have VOICE capability only, no SMS. Letter of Authorization must be in Spanish. You can use English translation for guidance:

Geo and Non-Geo English Guide






Required information


Letter of Authorization dated within the last 30 days:

Geo and Non-Geo Letter of Authorization (LOA)
Toll-Free Letter of Authorization (LOA)


Approved business verification (Phone Number Regulations section), if applicable, for more information see this article.




Timeframe

Once you submit all required documentation/information:

For Geographic (local) and Non-geographic up to 2 weeks, depending on the complexity of the port and time required by the current service provider.
For Toll-Free numbers up to 4 weeks, depending on the complexity of the port and time required by the current service provider.




Regulatory bodies

Comisión Nacional de los Mercados y la Competencia (CNMC)



How to submit

Contact the Zendesk support team with the required documentation and information.









🇱🇰 Sri Lanka



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
Sri Lanka: Toll-free Numbers
Capabilities: Voice
Sri Lanka's toll-free prefix: +941120



Required information
Documents to provide


Business name

Business registration



Business address (can be anywhere in the world)
One of the following:

Business registration
Utility bill
Tax notice
Rent receipt
Title deed




Business registration number
Business registration


Letter of authorization (LoA)
Executed letter of authorization. You can copy the LoA template, fill it in, then upload it to the Console.



Sri Lanka: Porting Guidelines
Porting not available.





🇸🇩 Sudan



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
Sudan: Local Numbers
Capabilities: Voice



Required information
Documents to provide


There is currently no information available for local phone numbers in Sudan.



Sudan: Porting Guidelines
Porting not available.





🇸🇪 Sweden



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
Sweden: National Numbers
Sweden's national prefix: +4610



Required information
Documents to provide


Business name
None required



Business address
Must be within Sweden

One of the following:

Certificate of Registration (Registreringsbevis)
Utility bill
Tax notice
Rent receipt
Title deed





Business Website

None required



Business Registration Number
The organization number (Organisationsnummer) issued by the Swedish Companies Registration Office (Bolagsverket) (ex: NNNNNN-NNNN).


Certificate of Registration (Registreringsbevis)



Authorized Representative Contact Email

None required




Sweden: Local Numbers



Required information
Documents to provide


Business name
None required



Business address
Must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required.

One of the following:

Certificate of Registration (Registreringsbevis)
Utility bill
Tax notice
Rent receipt
Title deed





Business Website

None required



Business Registration Number
The organization number (Organisationsnummer) issued by the Swedish Companies Registration Office (Bolagsverket) (ex: NNNNNN-NNNN).


Certificate of Registration (Registreringsbevis)



Authorized Representative Contact Email

None required




Sweden: Mobile Numbers
Sweden's mobile prefix: +467/span



Required information
Documents to provide


There is currently no information available for mobile phone numbers in Sweden.



Sweden: Toll-free Numbers
Sweden's toll-free prefix: +46200



Required information
Documents to provide


Business name
None required



Business address
May be anywhere in the world

None required



Business Website

None required


Authorized Representative Contact Email

None required




Sweden: Porting Guidelines
Porting not available.





🇨🇭 Switzerland



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
Switzerland: Local Numbers
Capabilities: Voice
Switzerland prefix: +41



Required information
Documents to provide


Business name
Excerpt from the commercial or official business register


Business address Must be within locality or region covered by the phone number's prefix

Excerpt from the commercial or official business register showing the local address


Business address If different

None required


Unternehmens-Identifikationsnumber (UID) for Swiss entities
None required. Use the UID register@FSO to find your Swiss 'UID number'



Switzerland: Mobile Numbers
Capabilities: SMS
Switzerland mobile prefix: +417



Required information
Documents to provide


Business name
Excerpt from the commercial or official business register


Business address (can be anywhere in the world)
Excerpt from the commercial or official business register showing the local address


Unternehmens-Identifikatio nsnumber (UID) for Swiss entities
None required. Use the UID register@FSO to find your Swiss 'UID number'



Switzerland: Porting Guidelines



Portable numbers

Geographic (local) numbers



Restrictions


Most international phone numbers have VOICE capability only, no SMS
Some service providers’ contracts do not allow phone numbers to be ported while the contract is active. Before submitting your order, check with your provider to ensure your contract allows you to port your phone numbers




Required information



Letter of Authorization (LOA) dated within the last 90 days. You can copy the LOA template, fill it in, and then upload it to the Console

Applicable regulatory compliance documentation (above)
Copy of the most recent phone bill (within the last 30 days)




Timeframe

After you've submitted all the required documentation and information, it can take up to six weeks, depending on the complexity of the port and the time required by the current service provider.



Regulatory bodies


Federal Communications Commission (ComCom)
Office fédéral de la communication (OFCOM)




How to submit

Contact the Zendesk support team with the required documentation and information.









🇹🇼 Taiwan



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
Taiwan: Local Numbers



Required information
Documents to provide


Business name

Company registration showing the business name



Business address Must be within the locality or region covered by the phone number's prefix

One of the following:

Company registration showing local address
Utility bill
Tax notice
Rent receipt
Title deed




Company registration number

Company registration showing the company’s registration number



Name of authorized representative
One of the following:

National ID
Passport
Residence permit





Taiwan: Toll-free Numbers
Taiwan's toll-free prefix: +88680



Required information
Documents to provide


Business name


If Taiwanese: No documentation required
If foreign: Proof of identity required, such as the company registration for foreign entities




Business address (can be anywhere in the world)
One of the following:

Company registration showing Taiwan address
Utility bill
Tax notice
Rent receipt
Title deed




Company registration number
None required


Name of authorized representative
One of the following:

National ID
Passport
Residence permit





Taiwan: SMS Guidelines






Note: From June 27, 2023, outbound SMS sent to Taiwanese numbers (+886) that include shortened URLs or unregistered full-length URLs will be blocked due to updated Taiwanese telecommunications regulator’s requirements.

To avoid your phone number being blocked, you must register the URLs and phone numbers that you want to include in your SMS in a ticket to Zendesk Customer Support. It can take up to three business days to register the URL. However, you can submit multiple URLs for registration in the same support ticket.

To send outbound SMS to numbers in Taiwan

Stop using shortened URLs in your outbound SMS to Taiwanese numbers.
Contact Zendesk Customer Support to register the full-length URLs that you want to include in the body of your messages. In the ticket include the following information:


State that the information is for “Taiwan URL registration”
Zendesk subdomain
Business name associated with the URL domain(s)
Example message body
Full-length URL(s) that you want to register
Use case and impact related to the URL(s)



Note: From October 8, 2025, outbound SMS to Taiwanese numbers (+886) that do not begin with a registered brand name may be blocked or flagged by Taiwan operators due to updated NCC requirements; broader enforcement is expected November 1, 2025.

To avoid your SMS being blocked, you must register your SMS brand and ensure all messages to Taiwan begin with that brand at the very start of the message body.
Every SMS to Taiwan must begin with the exact brand you submitted, at the very start of the message. Here are some examples of what this change to SMS content looks like in practice:

Correct: [MyBrand] Your verification code is 123456.
Also correct: MyBrand: Your verification code is 123456.
Incorrect: Your verification code is 123456.


To send outbound SMS to numbers in Taiwan

Update your templates and business rules so each SMS begins with your brand (e.g., [MyBrand] Your code is 123456.)
Contact Zendesk Customer Support to register your brand. In the ticket include the following information:


State that the request is for “Taiwan SMS brand registration”
Zendesk subdomain
Legal company name
Company website
Company address
Contact email
Brand name to appear at the start of the SMS

If the brand differs from your legal name, attach supporting documentation


1–3 example message bodies starting with the brand







Taiwan: Porting Guidelines
Porting not available.





🇹🇭 Thailand



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
Thailand: Local Numbers



Required information
Documents to provide


Business name

Excerpt from the Commercial register showing the name of the legal representative.



Business address Must be within the locality or region covered by the phone number's prefix


One of the following:

Excerpt from the commercial register showing the Thai address
Utility bill
Tax notice
Rent receipt
Title deed




Name of legal representative

Thai government issued ID card



ID number of the legal representative

Thai government issued ID card




Thailand: Toll-free Numbers
Thailand's toll-free prefix: +66 1800



Required information
Documents to provide


Business name

Excerpt from the Commercial register



Business registration number

Excerpt from the Commercial register showing the business registration number



Type of business

None required



Business address (can be anywhere in the world)

One of the following:

Excerpt from the Commercial register
Utility bill
Tax notice
Rent receipt
Title deed





Thailand: SMS Guidelines



Effective October 6, 2025, Thai mobile operators will block SMS from international phone numbers to recipients in Thailand, due to new operator requirements.



Thailand: Porting Guidelines
Porting not available.





🇹🇳 Tunisia



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
Tunisia: National Numbers
Capabilities: Voice
Tunisia's national prefix: +216



Required information
Documents to provide


Business name
None to provide


Business address (must be within Tunisia)
One of the following:

Excerpt from the commercial register showing the Tunisia address
Utility bill
Tax notice
Rent receipt
Title deed





Tunisia: Porting Guidelines
Porting not available.





🇺🇬 Uganda



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
Uganda: National Numbers
Capabilities: Voice
Uganda's national prefix: +25620



Required information
Documents to provide


Business name
None required


Business address (must be within Uganda)
One of the following:

Excerpt from the commercial register showing the Uganda address
Utility bill
Tax notice
Rent receipt
Title deed





Uganda: Toll-free Numbers
Capabilities: Voice
Uganda's toll-free prefix: +256800



Required information
Documents to provide


Business name
None required


Business address (can be anywhere in the world)
None required



Uganda: Porting Guidelines
Porting not available.





🇦🇪 United Arab Emirates



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
United Arab Emirates: Toll-free Numbers
Capabilities: Voice
UAE's toll-free prefix: +971800



Required information
Documents to provide


Business name
None required


Business address (can be anywhere in the world)
None required


Letter of authorization (LoA)
Executed Letter of Authorization. Copy the LoA template, fill it in, then upload it to the Console.



United Arab Emirates: Porting Guidelines
Porting not available.





🇬🇧 United Kingdom



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
United Kingdom: Phone Number Regulations

Please note: Ofcom, the UK's telecom regulator, has updated telecom regulations, requiring a new business verification (regulatory bundle) for all UK numbers. From September 30, 2024, all UK numbers must have an bundle approved. Self-Service submission using the Business Verification tab is unavailable. Contact Zendesk Customer Support with the required information to purchase new numbers and to submit a regulatory bundle for numbers in your account. If the necessary documentation for the regulatory compliance bundle isn't provided in time for review, processing, and approval, there is a risk of being non-compliant. This could lead to potential call and message blocking, and possible number reclamation that could occur at any time after this date.
United Kingdom: Local Numbers



Required information
Documents to provide


Business name




No documentation required








Registration Authority
Note: Reply one of "UK:CRN", "US:EIN", "CA:CBN", "AU:ACN", "OTHER". OTHER is for all other registration authorities.





No documentation required







Business Registration Number



No documentation required





Website address



No documentation required





Business Address Must be a valid United Kingdom address.



No documentation required





Authorized Representative’s Name
Note: Authorized representative should be a senior person in the company who is responsible for Phone Numbers



No documentation required




Authorized Representative’s Phone Number
Note: This must be a valid mobile number only where the customer can be reached. This cannot be a number which you've acquired from a provider such as Zendesk Talk.



No documentation required





Authorized Representative’s Work Email



No documentation required





Comments (Optional)



No documentation required





United Kingdom: National Numbers
United Kingdom's national prefix: +4433



Required information
Documents to provide


Business name




No documentation required








Registration Authority
Note: Reply one of "UK:CRN", "US:EIN", "CA:CBN", "AU:ACN", "OTHER". OTHER is for all other registration authorities.





No documentation required







Business Registration Number



No documentation required





Website address



No documentation required





Business Address Must be a valid United Kingdom address.



No documentation required





Authorized Representative’s Name
Note: Authorized representative should be a senior person in the company who is responsible for Phone Numbers



No documentation required




Authorized Representative’s Phone Number
Note: This must be a valid mobile number only where the customer can be reached. This cannot be a number which you've acquired from a provider such as Zendesk Talk.



No documentation required





Authorized Representative’s Work Email



No documentation required





Comments (Optional)



No documentation required





United Kingdom: Mobile Numbers
United Kingdom's mobile prefix: +447



Required information
Documents to provide


Business name




No documentation required







Registration Authority
Note: Reply one of "UK:CRN", "US:EIN", "CA:CBN", "AU:ACN", "OTHER". OTHER is for all other registration authorities.






No documentation required







Business Registration Number



No documentation required





Website address



No documentation required





Business Address Must be a valid address. May be anywhere in the world



No documentation required





Authorized Representative’s Name
Note: Authorized representative should be a senior person in the company who is responsible for Phone Numbers



No documentation required




Authorized Representative’s Phone Number
Note: This must be a valid mobile number only where the customer can be reached. This cannot be a number which you've acquired from a provider such as Zendesk Talk.



No documentation required





Authorized Representative’s Work Email



No documentation required





Comments (Optional)



No documentation required





United Kingdom: Toll-free Numbers
United Kingdom's toll-free prefixes: +44808, +44800



Required information
Documents to provide


Business name




No documentation required







Registration Authority
Note: Reply one of "UK:CRN", "US:EIN", "CA:CBN", "AU:ACN", "OTHER". OTHER is for all other registration authorities.






No documentation required







Business Registration Number



No documentation required





Website address



No documentation required





Business Address Must be a valid address. May be anywhere in the world



No documentation required





Authorized Representative’s Name
Note: Authorized representative should be a senior person in the company who is responsible for Phone Numbers



No documentation required




Authorized Representative’s Phone Number
Note: This must be a valid mobile number only where the customer can be reached. This cannot be a number which you've acquired from a provider such as Zendesk Talk.



No documentation required





Authorized Representative’s Work Email



No documentation required





Comments (Optional)



No documentation required






United Kingdom: SMS Guidelines




UK carriers will block any SMS messages sent to the UK from international numbers. Therefore, to communicate with UK customers via SMS, you must use a domestic UK phone number that is capable of sending messages.







United Kingdom: Porting Guidelines



Portable numbers


Geographic (local) numbers (+44 1,+44 2)
Mobile numbers (+44 7)
Non-geographic (national) numbers (+44 3)
Non-geographic (toll-free) numbers (+44 808, +44 800)




Restrictions


Most international phone numbers have VOICE capability only. Only Mobile numbers have VOICE and SMS
Most numbers are portable. In rare cases, some numbers are not. This is either because some service providers assign phone numbers, or because some providers do not have porting agreements with the major network operators




Required information

For Geographic and Non-geographic numbers:

Letter of Authorization (LoA) dated within the last 30 days. You can copy the LoA template, fill it in, then upload it to the Console. If you want to port both Geographic and Non-geographic numbers, you must fill in two separate LOAs (one for each)
Applicable regulatory compliance documentation (above)
Copy of the most recent phone bill (within last 30 days)




Timeframe

After you've submitted all required documentation and information:

For both Geographic (local) and Non-geographic numbers, it can take up to six weeks, depending on the complexity of the port and time required by the current service provider
For mobile numbers, it can take up to five - seven business days




Regulatory bodies

The Office of Communications (OFCOM)



Other details

The most common reasons for a rejected port include:

Incorrect postcode
Single versus multi-line geographic numbers. Associated numbers must be ported together as a range. To determine whether your number is a single- or multi-line number, reach out to your current service provider.
Incorrect current provider and or range holder information. Check with your current provider and the range holder of your phone number(s)
Click to check the range holder. However, information about the current provider can only be confirmed by that provider

After you have this information, add the current provider on the LOA in the Current Operator field. You can leave the New Operator field blank.



How to submit

Contact the Zendesk support team with the required documentation and information.









🇺🇸 United States



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
United States: Local Numbers



Required information
Documents to provide


Currently there is no information required and no documents that you need to provide for local numbers in the United States.



United States: Toll-free Numbers
United State's toll-free prefixes: +1 800, +1 833, +1 844, +1 855, +1 866, +1 877, +1 888



Required information
Documents to provide


Currently there is no information required and no documents that you need to provide for toll-free numbers in the United States.




United States: SMS Guidelines



Local Numbers

Registration for A2P 10DLC is mandatory if you plan to use local US numbers for sending outbound SMS messages to phone numbers within the United States.
To register your Zendesk subdomain, fill in the Zendesk Text A2P 10DLC Registration form.
The process should be completed within an estimated 1 to 2 weeks. For more details on A2P 10DLC, see this article.



Toll-free Numbers

Each toll-free number must go through a Toll-free message verification process before it can be used to send outbound messages. Unverified toll-free numbers will see their outbound messages blocked by telephony carriers. Fill in the Toll-free message verification for US/Canada form and send your details for verification. Please allow approximately 5 business days for this process.


Note: Messages sent from unverified toll-free phone numbers will return: "We couldn't deliver this message to +1 (XXX) XXX-XXXX".





United States: Porting Guidelines



Portable numbers


Geographic (local) numbers
Toll-free numbers
VoIP numbers




Restrictions


Most numbers are portable. In rare cases, Twilio may not have geographic coverage for that number and won’t be able to port it
The maximum amount of numbers per port is 1000




Required information



Letter of Authorization (LOA) (Fill it in prior to contacting Zendesk Support)

Name and address that matches the Customer Service Record (CSR)
Copy of a phone bill dated within the last 30 days
Current provider’s account number
PIN, if required




Timeframe

After you've submitted all required information,

For standard ports (fewer than 50 numbers), it can take around two - four weeks, barring rejections from your current service provider
For bulk ports (more than 50 numbers), it can take around four - six weeks, barring rejections from your current service provider




Regulatory bodies

The Federal Communications Commission (FCC)



How to submit

Contact Zendesk Customer Support and provide all the documents listed under the "Required information" section.









🇺🇾 Uruguay



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
Uruguay: Toll-free Numbers
Capabilities: Voice
Uruguay's toll-free prefixes: +598 4



Required information
Documents to provide


Business name
None required


Business address (can be anywhere in the world)
None required



Uruguay: Porting Guidelines
Porting not available.





🇻🇪 Venezuela



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
Venezuela: Toll-free Numbers
Capabilities: Voice
Venezuela's toll-free prefix: +58800



Required information
Documents to provide


Business name
None required


Business address (can be anywhere in the world)
None required


Alternative phone number (for non-Venezuelan users)

None required


Business industry and purpose (for example, healthcare, financial services)

None required


Letter of Authorization (LoA)
Executed Letter of Authorization. You can copy the LoA template, fill it in, then upload it to the Console.



Venezuela: Porting Guidelines
Porting not available.





🇻🇳 Vietnam



Regulations only. To confirm if you can buy a new number for this country, check if the country is listed in the My talk line is in menu on the availability and pricing page.
Vietnam: Toll-free Numbers
Vietnam's toll-free prefix: +84120



Required information
Documents to provide


Business name

Business registration



Business address (can be anywhere in the world)
None required


Business registration number

Business registration




Vietnam: SMS Guidelines



Effective August 25, 2025, Vietnam operators will block all messages sent from international phone numbers.



Vietnam: Porting Guidelines
Porting not available.






let link = document.createElement('link');
link.rel = 'stylesheet';
link.href = 'https://cdn.jsdelivr.net/npm/bootstrap@5.3.3/dist/css/bootstrap.min.css';
link.integrity = 'sha384-QWTKZyjpPEjISv5WaRU9OFeRpok6YctnYmDr5pNlyT2bRjXh0JMhjY6hW+ALEwIH';
link.crossOrigin = 'anonymous';
document.head.appendChild(link);

const style = document.createElement('style');
style.innerHTML = `
.card {
margin: 0.5rem 0;
}
.card-header {
background-color: white;
}
.what-plan-p {
line-height: 3rem;
}
img {
vertical-align: baseline;
}
`;
document.head.appendChild(style);





(function(){
var css = `
/* Layout niceties for H2/H3 toggle buttons */
h2 button.btn-link[data-bs-toggle="collapse"],
h3 button.btn-link[data-bs-toggle="collapse"] {
display: inline-flex;
align-items: center;
gap: 0.35rem;
white-space: normal;
}

/* Chevron (collapsed) */
h2 button.btn-link[data-bs-toggle="collapse"]::before,
h3 button.btn-link[data-bs-toggle="collapse"]::before {
content: "▸"; /* right-pointing small triangle */
display: inline-block;
margin-right: 0.25rem;
transform: translateY(0.05em);
pointer-events: none;
text-decoration: none;
}

/* Chevron (expanded) — supports both aria-expanded and .collapsed */
h2 button.btn-link[data-bs-toggle="collapse"][aria-expanded="true"]::before,
h3 button.btn-link[data-bs-toggle="collapse"][aria-expanded="true"]::before,
h2 button.btn-link[data-bs-toggle="collapse"]:not(.collapsed)::before,
h3 button.btn-link[data-bs-toggle="collapse"]:not(.collapsed)::before {
content: "▾"; /* down-pointing small triangle */
transform: translateY(0.05em);
}

/* Enlarge country text when expanded (use !important to beat .btn) */
h2 button.btn-link[data-bs-toggle="collapse"][aria-expanded="true"],
h3 button.btn-link[data-bs-toggle="collapse"][aria-expanded="true"],
h2 button.btn-link[data-bs-toggle="collapse"]:not(.collapsed),
h3 button.btn-link[data-bs-toggle="collapse"]:not(.collapsed) {
font-size: 2rem !important;
line-height: 1.15;
font-weight: 600;
}

/* If you use image-based flags, scale them too */
h2 button.btn-link[data-bs-toggle="collapse"] img.flag,
h3 button.btn-link[data-bs-toggle="collapse"] img.flag,
h2 button.btn-link[data-bs-toggle="collapse"] .flag-icon,
h3 button.btn-link[data-bs-toggle="collapse"] .flag-icon {
width: 1.2em;
height: 1.2em;
object-fit: contain;
vertical-align: -0.1em;
}
`;
var styleEl = document.createElement('style');
styleEl.appendChild(document.createTextNode(css));
document.head.appendChild(styleEl);
})();


/* Expand Bootstrap collapses and scroll to the hash target */
/* Supports hashes that point to:
- an element inside a collapsed panel,
- the panel element itself,
- or a header that contains a collapse toggle button. */

(function () {
'use strict';

/* Adjust if you have a fixed header */
var SCROLL_OFFSET = 200;

/* Get the element referenced by the current hash */
function getTargetFromHash() {
var id = decodeURIComponent((location.hash || '').slice(1));
if (!id) return null;
return document.getElementById(id);
}

/* Smoothly scroll to the target with an offset */
function scrollToTarget(el) {
var top = el.getBoundingClientRect().top + window.pageYOffset - SCROLL_OFFSET;
window.scrollTo({ top: Math.max(0, top), behavior: 'smooth' });
}

/* Show a Bootstrap collapse panel (with graceful fallback) */
function showCollapse(panel) {
if (!panel) return;
if (panel.classList.contains('hide')) panel.classList.remove('hide');

if (window.bootstrap && bootstrap.Collapse) {
var inst = bootstrap.Collapse.getOrCreateInstance(panel, { toggle: false });
inst.show();
} else {
panel.classList.add('show');
panel.style.height = 'auto';
}
}

/* Open all collapsed ancestor panels of the target */
function openAncestorCollapses(target) {
var el = target;
var opened = [];
while (el && el !== document.body) {
if (el.classList && el.classList.contains('collapse') && !el.classList.contains('show')) {
opened.push(el);
showCollapse(el);
}
el = el.parentElement;
}
return opened;
}

/* Find the collapse panel for a header (or return the panel itself) */
function findPanelForHeaderOrSelf(el) {
if (!el || el.nodeType !== 1) return null;

/* If the element itself is a collapse panel */
if (el.classList.contains('collapse')) return el;

/* If the header (or a descendant) contains the collapse toggle button */
var toggle = el.matches('[data-bs-toggle="collapse"]')
? el
: el.querySelector('[data-bs-toggle="collapse"]');

if (toggle) {
var sel = toggle.getAttribute('data-bs-target');
if (!sel) {
var controls = toggle.getAttribute('aria-controls');
if (controls) sel = '#' + controls;
}
if (sel) {
try { return document.querySelector(sel); } catch (_) { /* ignore */ }
}
}

/* If this header labels a panel via aria-labelledby */
if (el.id) {
var byLabel = document.querySelector('.collapse[aria-labelledby="' + el.id + '"]');
if (byLabel) return byLabel;
}

/* Common structure: header container → next sibling is the collapse */
var header = el.closest && el.closest('.card-header');
if (header) {
var next = header.nextElementSibling;
if (next && next.classList && next.classList.contains('collapse')) return next;
}

return null;
}

/* Main handler: open relevant panels and scroll to the hash target */
function openAndScroll() {
var target = getTargetFromHash();
if (!target) return;

/* Case 1: target is inside a collapsed panel */
var container = target.closest ? target.closest('.collapse') : null;
if (container) {
var opened = openAncestorCollapses(target);

if (opened.length && window.bootstrap) {
var remaining = opened.length;
function onShown() {
remaining -= 1;
if (remaining === 0) {
opened.forEach(function (p) { p.removeEventListener('shown.bs.collapse', onShown); });
scrollToTarget(target);
}
}
opened.forEach(function (p) { p.addEventListener('shown.bs.collapse', onShown); });
} else {
setTimeout(function () { scrollToTarget(target); }, opened.length ? 200 : 0);
}
return;
}

/* Case 2: target is a header with a toggle, or the panel itself */
var panel = findPanelForHeaderOrSelf(target);
if (panel && !panel.classList.contains('show')) {
if (window.bootstrap) {
function afterShown() {
panel.removeEventListener('shown.bs.collapse', afterShown);
scrollToTarget(target);
}
panel.addEventListener('shown.bs.collapse', afterShown);
showCollapse(panel);
} else {
showCollapse(panel);
setTimeout(function () { scrollToTarget(target); }, 200);
}
} else {
scrollToTarget(target);
}
}

/* Run on load and when the hash changes */
document.addEventListener('DOMContentLoaded', openAndScroll);
window.addEventListener('hashchange', openAndScroll);
})();


(function() {
if (window.__talkStickyBannerInitialized) return;
window.__talkStickyBannerInitialized = true;

// CONFIG
var AVAILABILITY_URL = 'https://support.zendesk.com/hc/articles/4408846483482#h_30ac4ae7-1a1d-4bdd-94eb-7dbe23bac857';
var FALLBACK_TOP_OFFSET = 56; // only used if we detect nothing pinned at the top
var BANNER_MESSAGE = 'Buying a new number? First, check availability <a href="' + AVAILABILITY_URL +
'" target="_blank" rel="noopener">here.'; // banner string

// Inject styles (no spacer)
(function injectStyles(){
var css =
'.talk-sticky-fixed-banner{position:fixed;left:0;right:0;top:0;z-index:2147483647;display:none;' +
'background:#102a63;color:#fff;font-size:20px;line-height:1.4;padding:12px 56px 12px 16px;' +
'box-shadow:0 2px 6px rgba(0,0,0,0.12)}' +
'.talk-sticky-fixed-banner a{color:#fff;text-decoration:underline;font-weight:600}' +
'.talk-sticky-fixed-banner .talk-dismiss{position:absolute;top:8px;right:12px;width:32px;height:32px;' +
'line-height:32px;text-align:center;background:transparent;border:0;color:#fff;font-size:22px;cursor:pointer;border-radius:4px}' +
'.talk-sticky-fixed-banner .talk-dismiss:focus{outline:2px solid rgba(255,255,255,0.75);outline-offset:2px}';
var styleEl = document.createElement('style');
styleEl.appendChild(document.createTextNode(css));
document.head.appendChild(styleEl);
})();

// Build banner (no spacer)
var banner = document.createElement('div');
banner.className = 'talk-sticky-fixed-banner';
banner.setAttribute('role', 'region');
banner.setAttribute('aria-label', 'New number availability guidance');

var msg = document.createElement('div');
msg.innerHTML = BANNER_MESSAGE;

var closeBtn = document.createElement('button');
closeBtn.className = 'talk-dismiss';
closeBtn.setAttribute('type', 'button');
closeBtn.setAttribute('aria-label', 'Dismiss this notice');
closeBtn.textContent = '×';

banner.appendChild(msg);
banner.appendChild(closeBtn);
document.body.insertBefore(banner, document.body.firstChild);

// Utilities
function isVisible(cs) {
return cs.display !== 'none' && cs.visibility !== 'hidden' && (parseFloat(cs.opacity || '1') >= 0.01);
}

// Given any element, find its nearest fixed/sticky ancestor that looks like a top bar
function findTopBarAncestor(el) {
while (el && el !== document.body) {
if (el === banner || (el.closest && el.closest('.talk-sticky-fixed-banner'))) return null; // exclude our own banner
var cs = window.getComputedStyle(el);
if (!cs) return null;
if ((cs.position === 'fixed' || cs.position === 'sticky') && isVisible(cs)) {
var r = el.getBoundingClientRect();
if (r.width >= window.innerWidth * 0.5 && r.height >= 30) { // header-like
return el;
}
}
el = el.parentElement;
}
return null;
}

// Robust: hit-test from the top of the viewport to find stacked bars actually visible now
function computeTopOffsetViaHitTest() {
var y = 1; // start slightly below top edge
var lastBottom = 0;
var maxScan = 240; // scan up to 240px from top
var safety = 0;

while (y < maxScan && safety++ < 12) {
// Skip points that land inside our own banner
var el = document.elementFromPoint(Math.floor(window.innerWidth / 2), y);
if (!el) break;

if (el.closest && el.closest('.talk-sticky-fixed-banner')) {
y += 1;
continue;
}

var bar = findTopBarAncestor(el);
if (!bar) {
// No bar at this y; advance a bit
y += 8;
continue;
}

var rect = bar.getBoundingClientRect();
// Only consider bars that are actually touching the top stack
if (rect.top <= lastBottom + 0.5) {
if (rect.bottom > lastBottom) {
lastBottom = rect.bottom; // extend the stack
}
y = Math.ceil(rect.bottom) + 1;
} else {
// There's a gap before this element; advance towards it
y = Math.ceil(rect.top);
}
}

if (lastBottom === 0) {
// Fallback: try a semantic header if present
var header = document.querySelector('header, [role="banner"]');
if (header) {
var r = header.getBoundingClientRect();
if (r.top < 200) lastBottom = r.bottom;
}
}

return Math.max(Math.round(lastBottom), FALLBACK_TOP_OFFSET);
}

function recalcTop() {
var top = computeTopOffsetViaHitTest();
banner.style.top = top + 'px';
}

// Show and align
banner.style.display = 'block';
recalcTop();

// Dismiss (document-level capture to beat any interceptors)
document.addEventListener('click', function(e) {
if (e.target && e.target.closest && e.target.closest('.talk-sticky-fixed-banner .talk-dismiss')) {
e.preventDefault();
banner.remove();
}
}, true);

// Keep aligned as the page stabilizes
window.addEventListener('resize', recalcTop, { passive: true });
window.addEventListener('scroll', function() { requestAnimationFrame(recalcTop); }, { passive: true });
window.addEventListener('load', function() { setTimeout(recalcTop, 50); setTimeout(recalcTop, 200); setTimeout(recalcTop, 600); });

// If this script is injected late (after DOM ready), run a couple of extra delayed passes
setTimeout(recalcTop, 120);
setTimeout(recalcTop, 360);
setTimeout(recalcTop, 1000);
})();


