About Zendesk Talk plan types

<body>
<p id="docs-hc-snippet" style="display: none;">This article lists the current and legacy Zendesk Talk plans and includes information on how to view the features available for these plans.</p>

<div class="body">
<p class="p">This article lists the current and legacy Zendesk Talk plans and includes information on
how to view the features available for these plans.</p>
<p class="p">This article contains the following sections:</p>
<ul class="ul" id="id_4408833956122__ul_bm3_yyh_34b">
<li class="li"><a class="xref" href="#topic_ucx_jnr_n4b">Current Talk plans</a></li>
<li class="li"><a class="xref" href="#topic_fmk_lmf_mnb">Legacy Talk plans</a></li>
<li class="li"><a class="xref" href="#topic_ujx_lmf_mnb">Viewing your plan type</a></li>
</ul>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_ucx_jnr_n4b">
<h2 class="title topictitle2" id="ariaid-title2">Current Talk plans</h2>
<div class="body">
<p class="p">The current Zendesk Talk plans are:</p>
<ul class="ul" id="topic_ucx_jnr_n4b__ul_qyf_vnr_n4b">
<li class="li">
<strong class="ph b">Team</strong>, included in Suite Team and Suite Growth</li>
<li class="li">
<strong class="ph b">Professional</strong>, included in Suite Professional</li>
<li class="li">
<strong class="ph b">Enterprise</strong>, included in Suite Enterprise and Suite Enterprise Plus</li>
</ul>
<p class="p">For feature information, see the <a class="xref" href="https://www.zendesk.com/pricing/#modal.pricing-table" target="_blank">Zendesk Suite plan comparison page</a>, then refer to the
voice section.</p>
<p class="p">The <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408823838874" target="_blank">documentation</a> includes the plan
availability for each feature at the top of each article.</p>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_fmk_lmf_mnb">
<h2 class="title topictitle2" id="ariaid-title3">Legacy Talk plans</h2>
<div class="body">
<p class="p">In this section, you'll find details about the following legacy Talk plans:</p>
<ul class="ul" id="topic_fmk_lmf_mnb__ul_slp_fpr_n4b">
<li class="li"><a class="xref" href="#topic_jzx_w4r_n4b">Legacy Talk plans between September 6th, 2017 and February 1st, 2021</a></li>
<li class="li"><a class="xref" href="#topic_mfc_w4r_n4b">Legacy Talk plans prior to September 6th, 2017</a></li>
</ul>
</div>
<div aria-labelledby="ariaid-title4" class="topic nested2" id="topic_jzx_w4r_n4b">
<h3 class="title topictitle3" id="ariaid-title4">Legacy Talk plans between September 6th, 2017 and February 1st, 2021</h3>
<div class="body">
<p class="p">Read this section to find out more information about the Legacy Talk plans which
were available between September 6th, 2017 and February 1st, 2021.</p>
<div class="tablenoborder">
<table border="1" cellpadding="4" cellspacing="0" class="table" frame="border" id="topic_jzx_w4r_n4b__table_xbv_zqj_p4b" rules="all" summary="">
<colgroup>
<col>
<col>
<col>
<col>
<col>
<col>
</colgroup>
<tbody class="tbody">
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;"><strong class="ph b">Lite plan</strong></td>
<td class="entry nocellnorowborder" style="vertical-align:top;"><strong class="ph b">Team</strong></td>
<td class="entry nocellnorowborder" style="vertical-align:top;"><strong class="ph b">Professional</strong></td>
<td class="entry nocellnorowborder" style="vertical-align:top;"><strong class="ph b">Enterprise</strong></td>
<td class="entry cell-norowborder" style="vertical-align:top;"><strong class="ph b">Partner Edition</strong></td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;"><strong class="ph b">Zendesk Talk pricing</strong></td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry cell-norowborder" style="vertical-align:top;"> </td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Annual subscription term (per agent per month)</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">$0 (pay for usage only)</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">$19 (usage sold separately)</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">$49 (usage sold separately)</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">$89 (usage sold separately)</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Contact Zendesk</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Monthly subscription term (per agent per month)</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">$0 (pay for usage only)</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">$25 (usage sold separately)</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">$59 (usage sold separately)</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">$110 (usage sold separately)</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Contact Zendesk</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Toll free &amp; local phone numbers*</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">sold separately (LIMIT ONE NUMBER)</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">
<p class="p">sold separately</p>
<p class="p"> </p>
</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">
<p class="p">sold separately</p>
<p class="p"> </p>
</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">
<p class="p">sold separately</p>
<p class="p"> </p>
</td>
<td class="entry cell-norowborder" rowspan="4" style="vertical-align:top;">Access to out-of-the-box integrations with 90+
telephony providers and CTI toolkit. Specific features vary by
partner.</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Inbound &amp; Outbound minutes</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">sold separately</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">sold separately</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">sold separately</td>
<td class="entry cell-norowborder" style="vertical-align:top;">sold separately</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Text messages</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">not available</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">sold separately</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">sold separately</td>
<td class="entry cell-norowborder" style="vertical-align:top;">sold separately</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Voicemail</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Y</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Y</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Y</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Y</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" colspan="2" style="vertical-align:top;"><strong class="ph b">Call Management</strong></td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry cell-norowborder" style="vertical-align:top;"> </td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Answer in browser</td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> Y</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Y</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Y</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Y</td>
<td class="entry cell-norowborder" rowspan="8" style="vertical-align:top;">Specific features vary by partner</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Forward to phone</td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> Y</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Y</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Y</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Y</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Mute</td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> Y</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Y</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Y</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Y</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Hold</td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Y</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Y</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Y</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Warm transfer</td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Y</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Y</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Conference calling</td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Y</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Y</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Outbound Caller ID</td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Y</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Y</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Call blocking</td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Y</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Y</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" colspan="2" style="vertical-align:top;"><strong class="ph b">Queue Management</strong></td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry cell-norowborder" style="vertical-align:top;"> </td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Pre-recorded &amp; customized greetings</td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> Y</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Y</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Y</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Y</td>
<td class="entry cell-norowborder" rowspan="9" style="vertical-align:top;">Specific features vary by partner</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Queue size &amp; wait time</td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> Y</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Y</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Y</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Y</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Call Us from Web Widget</td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Y</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Y</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Y</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Request a Callback from Web Widget</td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Y</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Y</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Business hours**</td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Y</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Y</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Priority Numbers</td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Y</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Y</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Callback from Queue</td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Y</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Y</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Call offering time limit</td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry cell-norowborder" style="vertical-align:top;">Y</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Extended queue wait time</td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry cell-norowborder" style="vertical-align:top;">Y</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" colspan="2" style="vertical-align:top;"><strong class="ph b">Agent Efficiency</strong></td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry cell-norowborder" style="vertical-align:top;"> </td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Inbound Caller ID</td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> Y</td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> Y</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Y</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Y</td>
<td class="entry cell-norowborder" rowspan="4" style="vertical-align:top;">Specific features vary by partner</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Automatic ticket creation</td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> Y</td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> Y</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Y</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Y</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Click-to-call from a ticket</td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> Y</td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> Y</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Y</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Y</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Call wrap-up time limits</td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Y</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Y</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" colspan="2" style="vertical-align:top;"><strong class="ph b">Text for SMS
support</strong></td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry cell-norowborder" style="vertical-align:top;"> </td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Inbound &amp; Outbound SMS</td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> Y</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Y</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Y</td>
<td class="entry cell-norowborder" rowspan="4" style="vertical-align:top;">Specific features vary by partner</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">SMS Notifications*</td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> Y</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Y</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Y</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Text Message Data Rates</td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> $</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">$</td>
<td class="entry cell-norowborder" style="vertical-align:top;">$</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Triggers for automated text notifications</td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> Y</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Y</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Y</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" colspan="2" style="vertical-align:top;"><strong class="ph b">Advanced Routing</strong></td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry cell-norowborder" style="vertical-align:top;"> </td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Multibrand***</td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> Y</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Y</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Y</td>
<td class="entry cell-norowborder" rowspan="4" style="vertical-align:top;">Specific features vary by partner</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Group routing*</td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> Y</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Y</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Y</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">IVR (phone trees)*</td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Y</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Y</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Overflow and After Hours Routing*</td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Y</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Y</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" colspan="2" style="vertical-align:top;"><strong class="ph b">Monitoring &amp;
Reporting</strong></td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry cell-norowborder" style="vertical-align:top;"> </td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Call recording</td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> Y</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Y</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Y</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Y</td>
<td class="entry cell-norowborder" rowspan="12" style="vertical-align:top;">Specific features vary by partner</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Voicemail transcription</td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> Y</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Y</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Y</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Y</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Call history reports</td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> Y</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Y</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Y</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Y</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Call recording permissions</td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Y</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Y</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Agent recording controls</td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Y</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Y</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Real-time queue levels</td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Y</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Y</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Real-time dashboards</td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Y</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Y</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Agent activity dashboards</td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Y</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Y</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Agent availability controls</td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Y</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Y</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Tickets for abandoned calls</td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Y</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Y</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Call Monitoring (Listen and Barge)</td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Y</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Y</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Explore Lite reporting*</td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Y</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Y</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" colspan="2" style="vertical-align:top;"><strong class="ph b">Reliability and
Services</strong></td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry cell-norowborder" style="vertical-align:top;"> </td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;"><a class="xref" href="https://www.twilio.com/trust" target="_blank">Twilio infrastructure</a></td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> Y</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Y</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Y</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Y</td>
<td class="entry cell-norowborder" rowspan="5" style="vertical-align:top;">Specific features vary by partner</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Failover</td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Y</td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Y</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Y</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Call quality notifications</td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;">Y</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Y</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Failover on demand</td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry nocellnorowborder" style="vertical-align:top;"> </td>
<td class="entry cell-norowborder" style="vertical-align:top;">Y</td>
</tr>
<tr class="row">
<td class="entry row-nocellborder" style="vertical-align:top;">Telco Provider 99.95% Uptime SLA</td>
<td class="entry row-nocellborder" style="vertical-align:top;"> </td>
<td class="entry row-nocellborder" style="vertical-align:top;"> </td>
<td class="entry row-nocellborder" style="vertical-align:top;"> </td>
<td class="entry cellrowborder" style="vertical-align:top;">Y</td>
</tr>
</tbody>
</table>
</div>
<p class="p">$ Available as an Add-on</p>
<p class="p">$$ Usage includes your phone numbers, minutes, text messages, and optional
voicemail transcription</p>
<p class="p">* Customers on Zendesk Support Team and Essential plans are limited to one phone
number. Customers on the Zendesk Support Essential plan do not have access to
group routing, IVR or triggers for automated text notifications. Other feature
availability depends upon Zendesk Support plan type.</p>
<p class="p">** Requires Support Professional and above.</p>
<p class="p">*** Requires Support Enterprise and above.</p>
</div>
</div>
<div aria-labelledby="ariaid-title5" class="topic nested2" id="topic_mfc_w4r_n4b">
<h3 class="title topictitle3" id="ariaid-title5">Legacy Talk plans prior to September 6th, 2017</h3>
<div class="body">
<p class="p">The following tables shows the legacy Talk plans, available prior to September
6th, 2017, and their corresponding current plans:</p>
<p class="p">If you purchased a plan before September 6th, 2017, you will remain on that plan.
However, if you are a Talk Lite customer you can only upgrade to one of the new
Zendesk Talk plans.</p>
<p class="p">Only customers who have been using the CTI API since October 26, 2016 or earlier
can be grandfathered into the new Partner Edition plan. Anyone who has not been
using the CTI API prior to October 26th, 2016, will need to pay for Partner
Edition licenses.</p>
<table border="1" cellpadding="4" cellspacing="0" class="simpletable" id="topic_mfc_w4r_n4b__simpletable_q5b_x4f_mnb" summary="">
<col style="width:50%">
<col style="width:50%">
<thead>
<tr class="sthead">
<th class="stentry" id="d89e1333" style="vertical-align:bottom;text-align:left;">Legacy Talk plan type</th>
<th class="stentry" id="d89e1336" style="vertical-align:bottom;text-align:left;">Current Talk plan type</th>
</tr>
</thead>
<tbody>
<tr class="strow">
<td class="stentry" headers="d89e1333" style="vertical-align:top;">Lite</td>
<td class="stentry" headers="d89e1336" style="vertical-align:top;">None</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d89e1333" style="vertical-align:top;">Basic</td>
<td class="stentry" headers="d89e1336" style="vertical-align:top;">Team</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d89e1333" style="vertical-align:top;">Advanced</td>
<td class="stentry" headers="d89e1336" style="vertical-align:top;">None (see below)</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d89e1333" style="vertical-align:top;">None</td>
<td class="stentry" headers="d89e1336" style="vertical-align:top;">Professional (see below)</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d89e1333" style="vertical-align:top;">None</td>
<td class="stentry" headers="d89e1336" style="vertical-align:top;">Enterprise</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d89e1333" style="vertical-align:top;">Partner Edition</td>
<td class="stentry" headers="d89e1336" style="vertical-align:top;">Partner Edition</td>
</tr>
</tbody>
</table>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title6" class="topic nested1" id="topic_ujx_lmf_mnb">
<h2 class="title topictitle2" id="ariaid-title6"><strong class="ph b">Viewing your plan type</strong></h2>
<div class="body">
<p class="p">You can view your current plan in the billing section of Admin Center.</p>
<p class="p"><strong class="ph b">To view your current plan</strong></p>
<ul class="ul" id="topic_ujx_lmf_mnb__ul_pbd_3b3_34b">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_icon.png">
<strong class="ph b">Account</strong> in the sidebar, then select <strong class="ph b">Billing &gt; Subscription</strong>.</span></li>
</ul>
<p class="p">For more information, see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408834640666#topic_zjz_pdw_zgb" target="_blank">Viewing plan subscriptions</a>.</p>
</div>
</div>
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