Buying Zendesk workforce engagement management add-ons (Zendesk WFM, Zendesk QA, and WEM bundle)

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<a href="https://support.zendesk.com/hc/en-us/articles/5411234991258-plan" rel="noopener" target="_blank">What's my plan?</a>
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<strong>Add-on</strong>
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<td>Workforce Management (WFM) or Workforce Engagement Management (WEM)</td>
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<span class="fastpathtitle">Location: </span> <span class="ph">Admin Center &gt; Account &gt; Billing &gt; Subscription</span>
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<p class="p" dir="ltr">To expand your Zendesk’s feature set with the latest AI technology, consider adding
the Zendesk workforce engagement management (WEM) add-ons. AI-driven workforce engagement
cultivates an environment of continuous improvement by smoothing experiences for both agents
and customers. </p>
<p class="p">The workforce engagement management add-ons provided by Zendesk include: </p>
<ul class="ul" id="topic_onl_22l_mbb__ul_lvj_yqh_ccc">
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<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6514644101914" target="_blank"><strong class="ph b">Zendesk workforce management (WFM</strong>)</a>: Zendesk WFM improves
the predictability and efficiency of customer service organizations with a series of
planning, scheduling and monitoring tools. It eliminates the need to track schedules and
assignments in spreadsheets and gives you a bird’s-eye view of agent adherence and
activities across channels. </li>
<li class="li">
<a class="xref" href="https://support.zendesk.com/hc/en-us/sections/6999625340058" target="_blank"><strong class="ph b">Zendesk quality assurance (QA)</strong></a>: With Zendesk QA, you can
use AI to pinpoint critical areas before they become a bigger problem, discover the tickets
needing attention, and uncover insightful trends across every support channel. You can
automate your QA process and guarantee consistency across your support interactions. </li>
<li class="li">
<strong class="ph b">Zendesk workforce engagement management (WEM) bundle:</strong>: With the Zendesk WEM bundle,
you get two great products bundled together for a discounted price: Zendesk QA and Zendesk
WFM. </li>
</ul>
<p class="p">If you have an <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408833931674" target="_blank">online-assisted or self-service</a> account, you can buy
Zendesk workforce engagement management add-ons directly from the Subscription page in your
account. You must be the account owner or a billing admin to buy these add-ons. If you have a
managed account, contact your Zendesk account representative or <a class="xref" href="https://www.zendesk.com/contact/" target="_blank">Zendesk Sales</a>
for purchasing instructions.</p>
<p class="p"><strong class="ph b">To buy a WEM add-on</strong></p>
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<span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_icon.png">
<strong class="ph b">Account</strong> in the sidebar, then select <strong class="ph b">Billing &gt; Subscription</strong>.</span><p class="p">A summary of your current plan appears.</p>
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<li class="li">Click <strong class="ph b">Manage</strong>.<p class="p">If you don't see a <strong class="ph b">Manage</strong> button on the Subscription page,
then you don't have permission to make changes. </p>
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<li class="li">Click <strong class="ph b">More products</strong>.<p class="p" dir="ltr">A list of products you can add to your account
appears, including a list of options for buying Zendesk WEM add-ons.</p>
<p class="p">You can buy
Zendesk QA and Zendesk WFM separately, but you save money if you buy them both as a WEM
bundle. When you buy an add-on, you purchase it for all agents in your account</p>
<img class="image img-screenshot" id="topic_onl_22l_mbb__image_x4p_ky4_q1c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/buying_zendesk_wem_tripple.png" width="600"><p class="p">To learn more about
each add-on, click <strong class="ph b">See how it works</strong>.</p>
<p class="p"><img class="image img-screenshot" id="topic_onl_22l_mbb__image_rnk_xy4_q1c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/buying_zendesk_wem_all_details.png" width="600"></p>
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<li class="li">To buy an add-on, click <strong class="ph b">Add to subscription</strong>. </li>
<li class="li">Click <strong class="ph b">Update subscription</strong> to complete the purchase. <p class="p">After you buy, you'll see
the add-ons you purchased listed on your Subscription page, including a start date when
the subscription will be activated. </p>
<p class="p">For example, here’s the Subscription page when
you’ve added the WEM bundle. </p>
<p class="p"><img class="image img-screenshot" id="topic_onl_22l_mbb__image_a2v_hx4_q1c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/buying_zendesk_wem_subscription.png" width="600"></p>
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