Allowing admins to manage subscriptions

Location: Admin Center > Account > Billing > Contacts

A billing admin is a Zendesk admin with special permission to manage subscriptions. This article describes how you
can view billing admins in your account and how the account owner can create billing admins to
help manage subscriptions.
This article contains the following sections:

About billing admins
Viewing billing admins
Granting billing permission to admins
Removing billing permission from admins

Related topics

Buying Zendesk products and add-ons
Viewing and managing plan subscriptions



About billing admins

The account owner can give other admins billing permission on an account. When
enabled by the account owner, billing admins have the same subscription permissions as the
account owner, except for cancelling products or accounts and managing payments.
Both self-service and sales-assisted accounts can have billing admins. Changes a
billing admin can make depend on the account type you have. For details, see About Zendesk account types for billing and subscription
management.
You can only create billing admins if your account contains the Support product
or if you are a Suite customer. Only Support admins can be granted billing admin privileges.
Admins in other products can become billing admins only if they are also Support admins.
Despite this limitation, billing admins are able to update subscriptions for all products,
even if they are not admins for that product.




Viewing billing admins

Any admin can view billing admins on an account. This feature is useful if an
admin wants to contact a billing admin and request approval for a subscription change.
To view billing admins



In Admin Center, click
Account in the sidebar, then select Billing > Contacts. A list of account contacts appears. The list includes information about the
billing admins on the account, including Name, Email address, and the
date of their Last sign-in.







Granting billing permission to admins

Only the account owner can grant billing permission to an admin. Other billing admins
cannot grant this permission. You can grant billing permission to admins only, not
agents.
To give an admin billing permission


In Admin Center, click
Account in the sidebar, then select Billing > Contacts. A list of contacts for your account, including the account owner,
appears.


Click Add billing admins.
Select one or more admins to have billing permission. As you type, you can pick
admins from the list. Make sure the new admin you want to add has a verified email
address.


When you’ve finished adding admins, click Save. The admins you selected have
billing permission on your account. These admins appear in the Billing admins list.
Their role name remains as Admin in Admin Center Roles and access.





Removing billing permission from admins

Only the account owner can remove billing permission from an admin. Account
owners cannot remove billing permission from their own account.

To remove billing permissions from an admin

In Admin Center, click
Account in the sidebar, then select Billing > Contacts. A list of contacts for your account, including the account owner,
appears.

Click the options menu icon ( ) next to the admin whose billing permission you want to
remove.
Select Remove.






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