Finding and changing the account owner

This article includes the following topics:


What's my plan?







All Suites

Team, Growth, Professional, Enterprise, or Enterprise Plus










Support

Team, Professional, or Enterprise










Location: Admin Center > Account > Billing > Contacts

Account ownership is managed in Admin Center. You must be the current account owner to
change account ownership. There can be only one account owner at a time. If you aren't the
account owner, you can find the account
owner and request they make the change.
Note: Zendesk can't change the account owner
for you. If the current account owner is no longer available, work with your IT
administrators to access their email address and initiate a password reset. If you can’t
resolve this, contact Zendesk Customer Support to initiate a security review and make
sure the new owner has a verified email address in
Zendesk.

This article includes the following topics:


Finding the account owner
Transferring account ownership
Finding and changing the account owner (legacy Chat)



Note: Most of the instructions in this article are for Support and Zendesk Suite accounts. If
you have a legacy, Chat only account, see Finding and changing the account owner (legacy Chat) at
the end of this article.


Finding the account owner

If you don't know the owner of your account you can view the roles assigned to your users
to find out. Admins can quickly find the account owner on the account Contacts page. Both
agents and admins can find the account owner on the Team members page.
To find the account owner (admin)



In Admin Center, click
Account in the sidebar, then select Billing > Contacts. The Contacts page appears with a list of account contacts. The account owner
appears at the top of the list.



To find the acounts owner (agent)

In Admin Center, click
People in the sidebar, then select Team > Team members.
Search through the list of team members. The team member who is the account owner
will have an Administrator (Owner) role.





Transferring account ownership

Only the current account owner can transfer ownership to another user. When the current
owner is still available, transferring ownership is simple. The current account owner can
give another billing admin the account owner role.
To transfer ownership to a different user the new owner must be a billing admin on the
account. If you need to add the new account owner, see
Adding agents and administrators. If you add a
new user to Zendesk to become the account owner, make sure they have a verified email
address. They can verify the email address themselves. A verification link is sent
automatically when you add them to the account. Alternatively, you can verify the email address for them.

When you change the account owner, the previous account owner loses access to all
subscription-related pages such as Invoices and Payment. Also, when you change
the owner of your account, integrations that were set up by the previous account owner may
break. The new account owner might need to reauthorize integrations.
To transfer ownership to a current billing admin

Make sure the new owner you want to change to has a verified email address.
Make sure the new owner you want to change to is a billing admin. See About billing admins. You can’t change ownership
to a non-billing admin.

In Admin Center, click
Account in the sidebar, then select Billing > Contacts. A list of account contacts appears, including all billing admins for the
account.


Locate the billing admin you want to make the new account owner.
Click the options menu icon ( ) next to the billing admin and select Make account owner
from the drop-down menu.

When the confirmation message appears, click Change owner. After confirmation,
a success message appears.



To transfer ownership to a new billing admin when no agent seats are available
If you need to add the new owner to the account, and no agent seats are available, the
current owner can edit their own user profile to make the transfer.


In Zendesk Support click the current owner's profile icon in the upper-right corner of
the page header and then select View profile page.
In the profile's email field click add contact and enter the new owner's email
address. The current owner will receive an email that this new address has been
added. Make sure the current owner verifies this new email address.

After the current owner receives and verifies the email, return to the current owner's
profile in Support.
Click the drop-down icon on the new email address and select Make primary
contact.
Delete the old owner's email address from the account. The account and profile now
belong to the new owner.

Reset the account's password and update the other account information as needed.
Note:
If you don't want to change the email address of the current owner profile, you can
submit a request to Zendesk Customer Support to see if it's possible to add a
temporary agent seat to your account to create a new user profile.






Finding and changing the account owner (legacy Chat)

If you have a legacy, Chat only account, there isn't a Contacts page in Admin Center and
there aren't billing admins. Instead, follow these instructions to find and change the
account owner.
To find and change the account owner

In Admin Center, click Account in the sidebar, then select Billing > Account
owner. A page appears with a list of team members in the Chat only account. The
account owner appears at the top of the list.

To change the account owner, find the team member you want to make the new account
owner.
Click the options menu icon ( ) next to the team member and select Make account owner
from the drop-down menu.

When the confirmation message appears, click Change owner.




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