Managing API usage in your Zendesk account

<body>
<p id="docs-hc-snippet" style="display: none;">You can monitor the API usage in your account and increase your API usage limits if needed. It’s important to monitor your API usage to prevent being rate-limited. You must be a Zendesk Support admin or an agent in a custom role with permission to manage APIs to view the API usage pages in Admin Center.</p>
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<p id="docs-ai-summary-toggle">Summary: <span id="up-triangle">◀</span><span id="down-triangle">▼</span></p>
<p id="docs-ai-summary-content">You can monitor your API usage and avoid rate limits by tracking requests against your plan's limits. The API usage dashboard provides detailed insights, including error rates and top callers. If needed, reduce usage by optimizing calls or purchase a High Volume API add-on to increase limits. Notifications alert you when approaching limits, helping you manage API activity effectively.</p>
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<div class="body">

<div class="note fastpath">
<span class="fastpathtitle">Location: </span> <span class="ph">Admin Center &gt; Account &gt; Usage &gt; API</span>
</div>
<p class="p">You can monitor the API usage in your account and increase your API usage limits if
needed. It’s important to monitor your API usage to prevent being rate-limited. You must
be a Zendesk Support admin or an agent in a custom role with permission to manage APIs
to view the API usage pages in Admin Center.</p>
<div class="p">This article contains the following sections: <ul class="ul" id="using_the_api_dashboard__ul_gff_kz4_jyb">
<li class="li"><a class="xref" href="#topic_nt1_py4_jyb">About the default limits for API usage</a></li>
<li class="li"><a class="xref" href="#topic_gfl_mz4_jyb">Monitoring API usage against your rate limit</a></li>
<li class="li"><a class="xref" href="#topic_b2g_sz4_jyb">About the API usage dashboard</a></li>
<li class="li"><a class="xref" href="#topic_dgw_tz4_jyb">API usage notifications</a></li>
<li class="li"><a class="xref" href="#topic_lrl_vz4_jyb">Reducing API usage</a></li>
<li class="li"><a class="xref" href="#topic_vwh_wz4_jyb">Increasing your API rate limit</a></li>
<li class="li"><a class="xref" href="#tracking_your_api_activity_against_your_rate_limit">Tracking ticketing API activity against your rate limit (Legacy)</a></li>
</ul>
</div>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_nt1_py4_jyb">
<h2 class="title topictitle2" id="ariaid-title2">About the default limits for API usage</h2>
<div class="body">
<p class="p">The following Ticketing and Help Center API rate limits apply to your Zendesk Suite
and Support plans. In general, the rate limits for the Help Center API are the same
as for the Support ticketing system API, but requests to the Help Center API don’t
count against the rate limit of the Support API, and conversely. Rate limits also
depend on the endpoints used, CPU time, and so on. See <a class="xref" href="https://developer.zendesk.com/api-reference/introduction/rate-limits/" target="_blank">Rate limits</a>.</p>
<table border="1" cellpadding="4" cellspacing="0" class="simpletable" id="topic_nt1_py4_jyb__simpletable_qkf_d1p_jyb" summary="">
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<col style="width:65.98639455782312%">
<thead>
<tr class="sthead">
<th class="stentry" id="d89e93" style="vertical-align:bottom;text-align:left;">Plan</th>
<th class="stentry" id="d89e96" style="vertical-align:bottom;text-align:left;">Requests per minute</th>
</tr>
</thead>
<tbody>
<tr class="strow">
<td class="stentry" headers="d89e93" style="vertical-align:top;">Team</td>
<td class="stentry" headers="d89e96" style="vertical-align:top;">200</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d89e93" style="vertical-align:top;">Growth</td>
<td class="stentry" headers="d89e96" style="vertical-align:top;">400</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d89e93" style="vertical-align:top;">Professional</td>
<td class="stentry" headers="d89e96" style="vertical-align:top;">400</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d89e93" style="vertical-align:top;">Enterprise</td>
<td class="stentry" headers="d89e96" style="vertical-align:top;">700</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d89e93" style="vertical-align:top;">High Volume API add-on</td>
<td class="stentry" headers="d89e96" style="vertical-align:top;">2500</td>
</tr>
</tbody>
</table>
<p class="p">Enterprise Plus plans include the High Volume API add-on.</p>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_gfl_mz4_jyb">
<h2 class="title topictitle2" id="ariaid-title3">Monitoring API usage against your rate limit</h2>
<div class="body">
<p class="p">To help you monitor API usage on your account, Zendesk provides an API usage summary.
You can use this summary to view your current usage and compare the activity with
the <a class="xref" href="https://developer.zendesk.com/api-reference/introduction/introduction/" target="_blank">API</a> against your <a class="xref" href="https://developer.zendesk.com/api-reference/introduction/rate-limits/" target="_blank">rate limit.</a></p>
<div class="note">
<span class="notetitle">Note:</span> The API usage summary and <a class="xref" href="#topic_b2g_sz4_jyb">dashboard</a> are not available to customers with accounts that use more
than 2500 requests per minute and stand-alone accounts that don't include Support. </div>
<p class="p"><strong class="ph b">To track API usage</strong></p>
<ol class="ol" id="topic_gfl_mz4_jyb__ol_zyg_scp_jyb">
<li class="li">In Admin Center, click <img class="image img-screenshot" id="topic_gfl_mz4_jyb__image_tvj_ltl_hl" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/admin_center_home_icon.png" width="16">
Home in the sidebar.<p class="p">A summary of your API
usage appears on the Admin Center home page.</p>
<p class="p"><img class="image img-screenshot" id="topic_gfl_mz4_jyb__image_gzt_4dp_jyb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/api_usage_admin_center.png" width="600"></p>
<p class="p">The summary shows your API usage (over the last 7 days) as compared
with your API rate limits. If you are over your limit, you’ll see a warning
symbol (!) in the summary. </p>
</li>
<li class="li">To view more details about your API usage, click <strong class="ph b">View details</strong>. <p class="p">You can
also follow these instructions to view API usage details: </p>
<ul class="ul" id="topic_gfl_mz4_jyb__ul_y4w_crs_3xb">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_gfl_mz4_jyb__d9e156" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_icon.png">
<strong class="ph b">Account</strong> in the sidebar, then select <strong class="ph b">Usage &gt; API</strong>.</span></li>
</ul>
<p class="p">A detailed dashboard appears that shows API usage. </p>
<p class="p"><img class="image img-screenshot" id="topic_gfl_mz4_jyb__image_xwc_z2p_jyb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/api_usage_dashboard.png" width="700"></p>
<p class="p">The dashboard shows an API usage summary supplemented by a
time-based usage chart and tables. See <a class="xref" href="#topic_b2g_sz4_jyb">About the API usage dashboard</a> below for
details</p>
</li>
</ol>
</div>
</div>
<div aria-labelledby="ariaid-title4" class="topic nested1" id="topic_b2g_sz4_jyb">
<h2 class="title topictitle2" id="ariaid-title4">About the API usage dashboard</h2>
<div class="body">
<div class="note">
<span class="notetitle">Note:</span> Mobile SDK API traffic is not included on the API usage dashboard because it does
not count against your API usage capacity.</div>
<p class="p" dir="ltr">The dashboard covers API requests over time, while the tables provide a
breakdown of total requests by callers and endpoints. The content is refreshed
daily, but it can take up to 72 hours for your current usage to be reflected in the
dashboard.</p>
</div>
<div aria-labelledby="ariaid-title5" class="topic nested2" id="topic_mdl_b51_jzb">
<h3 class="title topictitle3" id="ariaid-title5">7-day summary</h3>
<div class="body">
<p class="p" dir="ltr">The 7-day summary cards include the following information:</p>
<ul class="ul" id="topic_mdl_b51_jzb__ul_y5q_251_jzb">
<li class="li" dir="ltr">
<strong class="ph b">429 errors</strong>: The API rate limit violations (HTTP 429
responses) during the last seven days, expressed as a percentage of the
total number of requests during that period. </li>
<li class="li" dir="ltr">
<strong class="ph b">Limit near-breaches: </strong>The number of times API calls measured
between 90 and 99% of the plan limit during the last seven days.</li>
<li class="li" dir="ltr">
<strong class="ph b">Limit approaches</strong>: The number of times API calls measured
between 80 and 89% of the plan limit during the last seven days. </li>
</ul>
<p class="p" dir="ltr">The <strong class="ph b">Limit near-breaches</strong> and the <strong class="ph b">Limit approaches</strong> cards
enable admins to take proactive action against 429 errors.</p>
</div>
</div>
<div aria-labelledby="ariaid-title6" class="topic nested2" id="topic_l2x_g51_jzb">
<h3 class="title topictitle3" id="ariaid-title6">API requests breakdown </h3>
<div class="body">
<p class="p" dir="ltr">This dashboard shows the total number of API requests, 429 errors,
Limit near-breaches, and Limit approaches that occurred during the timeframe
specified.</p>
<p class="p">The clients are identified by the authentication credentials used. The name (or
identity) shown in the table depends on the credential type.</p>
<ul class="ul" id="topic_l2x_g51_jzb__ul_vwl_bq1_zhc">
<li class="li">
<strong class="ph b">Public (Marketplace) app:</strong> The table shows the app name.</li>
<li class="li">
<strong class="ph b">Access token from a custom (private) OAuth client:</strong> The table shows
the Zendesk admin user associated with the token (the user who generated
it).</li>
<li class="li">
<strong class="ph b">Basic authentication with an API token:</strong> The table shows the Zendesk
user whose credentials were used.</li>
</ul>
<p class="p" dir="ltr">The dashboard includes drill-down options for time, caller, and
product. </p>
<p class="p" dir="ltr">The following requests are excluded from activity:</p>
<ul class="ul" id="topic_l2x_g51_jzb__ul_yff_l51_jzb">
<li class="li" dir="ltr">Requests using session authentication, such as requests by Zendesk
apps or client-side requests from JavaScript code in help center.</li>
<li class="li" dir="ltr">Anonymous requests requiring no authentication, except for the
<a class="xref" href="https://developer.zendesk.com/api-reference/ticketing/tickets/ticket-requests/" target="_blank">Requests API</a> if enabled.</li>
</ul>
</div>
</div>
<div aria-labelledby="ariaid-title7" class="topic nested2" id="topic_jjt_q51_jzb">
<h3 class="title topictitle3" id="ariaid-title7">Timeframe and granularity</h3>
<div class="body">
<p class="p">You can use the drop-down menus to show the chart by time window and granularity.
Granularity options depend on the time window you select.
</p>
<table border="1" cellpadding="4" cellspacing="0" class="simpletable" id="topic_jjt_q51_jzb__simpletable_jlm_p1b_jzb" summary="">
<col style="width:26.525198938992045%">
<col style="width:34.217506631299734%">
<col style="width:39.257294429708224%">
<thead>
<tr class="sthead">
<th class="stentry" id="d89e352" style="vertical-align:bottom;text-align:left;">Time window</th>
<th class="stentry" id="d89e355" style="vertical-align:bottom;text-align:left;">Granularity options</th>
<th class="stentry" id="d89e358" style="vertical-align:bottom;text-align:left;">Notes</th>
</tr>
</thead>
<tbody>
<tr class="strow">
<td class="stentry" headers="d89e352" style="vertical-align:top;">1 day</td>
<td class="stentry" headers="d89e355" style="vertical-align:top;">Hourly</td>
<td class="stentry" headers="d89e358" style="vertical-align:top;">24 hours with hourly intervals</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d89e352" style="vertical-align:top;">7 days</td>
<td class="stentry" headers="d89e355" style="vertical-align:top;">Hourly, Daily</td>
<td class="stentry" headers="d89e358" style="vertical-align:top;">7 days with hourly, or daily intervals</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d89e352" style="vertical-align:top;">30 days</td>
<td class="stentry" headers="d89e355" style="vertical-align:top;">Daily, Weekly, Monthly</td>
<td class="stentry" headers="d89e358" style="vertical-align:top;">30 days with daily, weekly, or monthly intervals</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d89e352" style="vertical-align:top;">90 days</td>
<td class="stentry" headers="d89e355" style="vertical-align:top;">Daily, Weekly, Monthly</td>
<td class="stentry" headers="d89e358" style="vertical-align:top;">90 days with daily, weekly, or monthly intervals</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d89e352" style="vertical-align:top;">Custom range</td>
<td class="stentry" headers="d89e355" style="vertical-align:top;">Varies depending on range</td>
<td class="stentry" headers="d89e358" style="vertical-align:top;">Maximum range is 90 days</td>
</tr>
</tbody>
</table>
</div>
</div>
<div aria-labelledby="ariaid-title8" class="topic nested2" id="topic_njx_gv1_jzb">
<h3 class="title topictitle3" id="ariaid-title8">Summary</h3>
<div class="body">
<p class="p">The dashboard summary shows the total number of API requests, 429 errors, Limit
near-breaches, and Limit approaches for the timeframe specified. </p>
</div>
</div>
<div aria-labelledby="ariaid-title9" class="topic nested2" id="topic_omc_lv1_jzb">
<h3 class="title topictitle3" id="ariaid-title9">Chart</h3>
<div class="body">
<p class="p" dir="ltr">The bar chart shows the number of API requests over time, based on the
timeframe and granularity you specified. You can set the chart to show API usage
data for the <strong class="ph b">Number of requests</strong> or for the <strong class="ph b">Peak rate</strong> (requests per
minute)<strong class="ph b">. </strong></p>
<ul class="ul" id="topic_omc_lv1_jzb__ul_dgp_mv1_jzb">
<li class="li" dir="ltr">Successful requests are shown in blue and 429 errors are shown in
red.</li>
<li class="li" dir="ltr">The gray line shows the API rate limit (requests per minute) for
your account. </li>
<li class="li" dir="ltr">You can hover your mouse over each data point to get more
information.</li>
</ul>
<p class="p">The horizontal time scale is set to your local time, with the right-most mark the
most recent. Peak rate shows the highest number of requests per minute within
the time interval. <strong class="ph b">Number of requests</strong> is the average number of requests
per minute within the time interval. </p>
<img class="image img-screenshot" id="topic_omc_lv1_jzb__image_kvd_rv1_jzb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/api_usage_hover.png" width="700">
<p class="p">The chart scales based on the amount of activity, which can hide the rate limit
line. With enough activity in the example, a horizontal line representing the
rate limit would appear at the rate limit for your plan.</p>
<div class="note">
<span class="notetitle">Note:</span> The chart doesn't address any end-point-specific rate limits such as those for
<a class="xref" href="https://developer.zendesk.com/rest_api/docs/support/incremental_export#rate-limits" target="_blank">Incremental Exports</a>.</div>
</div>
</div>
<div aria-labelledby="ariaid-title10" class="topic nested2" id="topic_h1l_cw1_jzb">
<h3 class="title topictitle3" id="ariaid-title10">Tables</h3>
<div class="body">
<p class="p" dir="ltr">The tables below the chart show the following information:</p>
<ul class="ul" id="topic_h1l_cw1_jzb__ul_ew3_2w1_jzb">
<li class="li" dir="ltr">Top five callers with the highest number of API requests</li>
<li class="li" dir="ltr">Top five most frequently called endpoints, based on total
calls</li>
<li class="li" dir="ltr">Top five most frequently called endpoints, based on a count of 429
errors</li>
</ul>
<p class="p">Callers are identified by the authentication credentials used. Depending on the
credential type, the caller is shown as an app name, or Zendesk user name. For
more information, see <a class="xref" href="#topic_l2x_g51_jzb">API requests
breakdown</a>.</p>
<img class="image img-screenshot" id="topic_h1l_cw1_jzb__image_ad2_3y1_jzb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/api_usage_tables.png" width="700">
</div>
</div>
</div>
<div aria-labelledby="ariaid-title11" class="topic nested1" id="topic_dgw_tz4_jyb">
<h2 class="title topictitle2" id="ariaid-title11">API usage notifications</h2>
<div class="body">
<p class="p">When you’re approaching your API usage limit, you’ll see in-product warning or error
messages. These messages appear on the Admin Center home page and on the API usage
page.</p>
<p class="p">When you’re approaching your API usage limit, you’ll see an in-product warning
message first. See example below. The default warning threshold amount is 80% of the
plan limit.</p>
<p class="p"><img class="image img-screenshot" id="topic_dgw_tz4_jyb__image_zc4_mfp_jyb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/api_usage_warning.png" width="600"></p>
<p class="p">If you go near or over your rate limit, you’ll receive an in-product critical
threshold message. See example below. The critical threshold amount is 90% of the
plan limit. </p>
<p class="p"><img class="image img-screenshot" id="topic_dgw_tz4_jyb__image_klq_rfp_jyb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/api_usage_error.png" width="600"></p>
</div>
</div>
<div aria-labelledby="ariaid-title12" class="topic nested1" id="topic_lrl_vz4_jyb">
<h2 class="title topictitle2" id="ariaid-title12">Reducing API usage</h2>
<div class="body">
<p class="p" dir="ltr">If you are approaching your rate limit, make sure you make only the
requests that you need. Here are areas to explore for reducing the number of
requests:</p>
<ul class="ul" id="topic_lrl_vz4_jyb__ul_apb_wfp_jyb">
<li class="li" dir="ltr">Optimize your code to eliminate any unnecessary API calls.</li>
<li class="li" dir="ltr">Cache frequently-used data.</li>
<li class="li" dir="ltr">Sideload related data.</li>
<li class="li" dir="ltr">Use bulk and batch endpoints.</li>
</ul>
<p class="p" dir="ltr">For more information, see <a class="xref" href="https://developer.zendesk.com/documentation/ticketing/using-the-zendesk-api/best-practices-for-avoiding-rate-limiting/" target="_blank">Best practices for avoiding rate limiting</a>. </p>
<p class="p" dir="ltr">If you still have rate limit issues, you may be able to increase your API
rate limit by purchasing the High-volume API add-on. See <a class="xref" href="#topic_vwh_wz4_jyb">Increasing your API rate limit</a> in
this article.</p>
<div class="note">
<span class="notetitle">Note:</span> Ultimately, Zendesk always reserves the right to enforce product limits, including
charging for additional usage or curtailing usage if the limits are
surpassed.</div>
</div>
</div>
<div aria-labelledby="ariaid-title13" class="topic nested1" id="topic_vwh_wz4_jyb">
<h2 class="title topictitle2" id="ariaid-title13">Increasing your API rate limit</h2>
<div class="body">
<div class="note attention">
<span class="attentiontitle"></span> Only certain plan types can increase their API rate limit by
purchasing the High Volume API add-on. You need a Suite Growth plan or above (or a
Support Professional plan or above) with 10 or more agent seats to purchase
it.</div>
<p class="p" dir="ltr">If you are nearing your API rate limit or if you’re expecting a steep
increase in API activity, you may be able to purchase an add-on to increase the API
usage limits for your account. If you want to purchase the High Volume API add-on,
contact your account representative or <a class="xref" href="https://www.zendesk.com/contact/?_ga=2.87273501.4499822.1682954098-1707380752.1673040982&amp;_gac=1.26664015.1680714744.Cj0KCQjwuLShBhC_ARIsAFod4fIFKX5b4mNG9glUzOdvMmVPTLM9ctB7YlxGhTrQpk_GJ6mxKi44ycUaAjRBEALw_wcB" target="_blank">Zendesk Sales</a> to increase your API rate
limit. Also, customers with eligible sales-assisted and self-service accounts can
buy the add-on directly from their Subscription page. See <a class="xref" href="#topic_fj3_r4f_p1c">Buying the High Volume API add-on</a>. You must be the account owner or a
billing admin to purchase the add-on. </p>
<p class="p" dir="ltr">The High Volume API add-on increases the number of permitted API calls to a
higher volume of 2,500 requests per minute. This add-on is already included with
Suite Enterprise Plus. </p>
<p class="p" dir="ltr">The High Volume API add-on increases a qualifying plan's limit to 2500
requests per minute to the Ticketing and Help Center APIs. It doesn't add an
additional 2500 requests to the overall plan's limit.</p>
<div class="note">
<span class="notetitle">Note:</span> Subject to Zendesk’s prior written consent, Zendesk may allow you to increase API
usage limits beyond 2500 requests per minute for an additional fee.</div>
</div>
<div aria-labelledby="ariaid-title14" class="topic nested2" id="topic_fj3_r4f_p1c">
<h3 class="title topictitle3" id="ariaid-title14">Buying the High Volume API add-on</h3>
<div class="body">
<p class="p">If you have an <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408833931674" target="_blank">eligible sales-assisted or
self-service</a> account, you can buy the High Volume API add-on directly
from the Subscription page in your account. </p>
<div class="note tip">
<span class="tiptitle">Tip:</span> You can also increase your rate limit directly from the API usage
dashboard by clicking the notification to <strong class="ph b">Request limit increase</strong>.</div>
<p class="p"><strong class="ph b">To buy the High Volume API add-on</strong></p>
<ol class="ol" id="topic_fj3_r4f_p1c__ol_gj3_r4f_p1c">
<li class="li">
<span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_icon.png">
<strong class="ph b">Account</strong> in the sidebar, then select <strong class="ph b">Billing &gt; Subscription</strong>.</span><p class="p">A summary of your current plan appears.</p>
</li>
<li class="li">Click <strong class="ph b">Manage</strong>.<p class="p">If you don't see a <strong class="ph b">Manage</strong> button on the
Subscription page, then you don't have permission to make changes. If
there are additional products you can buy, you’ll see a More products
tab.</p>
</li>
<li class="li">Click <strong class="ph b">More products</strong>.<p class="p" dir="ltr">A list of products you can add to
your account appears, including the High Volume API add-on. The High
Volume API add-on is listed only if your account is eligible to purchase
the add-on from the shopping cart.</p>
<p class="p"><img class="image img-screenshot" id="topic_fj3_r4f_p1c__image_hj3_r4f_p1c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/billing_high_volume_api.png" width="600"></p>
<p class="p">To learn more about the add-on, click <strong class="ph b">Find out more</strong>.
</p>
<p class="p"><img class="image img-screenshot" id="topic_fj3_r4f_p1c__image_ij3_r4f_p1c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/billing_high_volume_api_details.png" width="600"></p>
</li>
<li class="li">Click <strong class="ph b">Add to subscription</strong>.<p class="p">Your subscription summary is updated to
reflect the purchase price.</p>
</li>
<li class="li">Click <strong class="ph b">Update subscription</strong> to complete your purchase.</li>
</ol>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title15" class="topic nested1" id="tracking_your_api_activity_against_your_rate_limit">
<h2 class="title topictitle2" id="ariaid-title15">Tracking ticketing API activity against your rate limit (Legacy)</h2>
<div class="body">
<div class="note attention">
<span class="attentiontitle"></span> This section describes a legacy dashboard. Zendesk recommends
using the <a class="xref" href="#topic_gfl_mz4_jyb">API usage summary</a>
instead.</div>
<p class="p" dir="ltr">In addition to the <a class="xref" href="#topic_gfl_mz4_jyb">API usage
summary</a>, you can also track Ticketing API activity in the Apps and
integrations section of the Admin Center.</p>
<p class="p"><strong class="ph b">To track ticketing API activity</strong></p>
<div class="p">
<ul class="ul" id="tracking_your_api_activity_against_your_rate_limit__ul_hwl_4b5_k2c">
<li class="li">
<span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="tracking_your_api_activity_against_your_rate_limit__d9e2347" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_apps_integrations_icon.png">
<strong class="ph b">Apps and integrations</strong> in the sidebar, then select <strong class="ph b">APIs &gt; API
analytics</strong>.</span><p class="p">The API analytics page appears. </p>
<img alt="API analytics" class="image img-screenshot" id="tracking_your_api_activity_against_your_rate_limit__image_tmt_mlp_jyb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_api_analytics_some.png" width="600"><div class="p">The page shows Ticketing API activity in the past 24 hours. The
table provides a breakdown of total requests by client, while the graph
measures the following metrics for requesrs over time:<ul class="ul" id="tracking_your_api_activity_against_your_rate_limit__ul_b5b_z15_k2c">
<li class="li">
<strong class="ph b">Peak requests</strong>: The highest number of requests in a single
minute in the hour.</li>
<li class="li">
<strong class="ph b">Average request/min</strong>: The average number of requests per
minute during the hour.</li>
<li class="li">
<strong class="ph b">Rate limit</strong>: The API <a class="xref" href="https://developer.zendesk.com/api-reference/introduction/rate-limits/?_ga=2.144024117.1662720908.1733155590-1588798520.1709745026&amp;_gl=1*1i211s2*_ga*MTU4ODc5ODUyMC4xNzA5NzQ1MDI2*_ga_0G6FC9CS2V*MTczMzUyNDA0Ny4yMzcuMS4xNzMzNTI1ODMzLjYwLjAuMA.." target="_blank">rate limit</a> configured
for your account. </li>
</ul>
</div>
</li>
</ul>
</div>
</div>
</div>
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