Monitoring IT assets and buying more

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<p id="docs-hc-snippet" style="display: none;">IT assetsare resources, such as hardware and software, that IT teams need to procure, allocate, refresh, and retire over time. Within Zendesk, assets are the records for each asset type. By default your Zendesk account includes 500 asset records per month but you can monitor your asset usage and buy more as needed.</p>
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You can monitor your asset usage and increase your IT asset records by purchasing additional asset
packs from the Subscription page in Admin Center. Each pack adds 500
asset records per month. Only account owners or billing admins can make
these purchases. After buying, your asset limit updates within about
24 hours, helping you manage hardware and software resources effectively
as your IT needs grow.
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<div class="note fastpath">
<span class="fastpathtitle">Location: </span> <span class="ph">Admin Center &gt; Account &gt; Billing &gt; Subscription</span>
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<p class="p"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9817310808090#topic_fgd_z2c_bhc" target="_blank">IT assets</a> are resources, such as hardware and
software, that IT teams need to procure, allocate, refresh, and retire over time. Within
Zendesk, assets are the records for each asset type. By default your Zendesk account includes
500 asset records per month but you can monitor your asset usage and buy more as needed.</p>
<div class="p">This article contains this topic:<ul class="ul" id="topic_onl_22l_mbb__ul_qcy_nrt_yhc">
<li class="li"><a class="xref" href="#topic_pv3_nnz_hjc">Monitoring IT asset usage</a></li>
<li class="li"><a class="xref" href="#topic_evb_hst_yhc">Buying more IT assets from the Subscription page</a></li>
</ul>
</div>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_pv3_nnz_hjc">
<h2 class="title topictitle2" id="ariaid-title2">Monitoring IT asset usage</h2>
<div class="body">
<p class="p">Admins can use the Asset overview page to monitor how many asset types, locations, and
fields they have in the account.</p>
<p class="p"><strong class="ph b">To monitor your usage of assets, asset types, and locations</strong></p>
<p class="p"><img class="image img-screenshot" id="topic_pv3_nnz_hjc__image_e5b_14z_hjc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/itam_usage_overview.png" width="600"></p>
<ul class="ul" id="topic_pv3_nnz_hjc__ul_rjl_ynz_hjc">
<li class="li">
<span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_pv3_nnz_hjc__d9e1567" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/itam_icon.png">
<strong class="ph b">IT assets</strong> in the sidebar, then select <strong class="ph b">Assets &gt; Overview</strong>.</span><p class="p">If you are exceeding the maximum number of asset records, you can <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/10652792603162#topic_cf4_trr_bhc" target="_blank">delete asset records</a> that are no longer needed
or you can <a class="xref" href="#topic_evb_hst_yhc">buy more</a>.</p>
</li>
</ul>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_evb_hst_yhc">
<h2 class="title topictitle2" id="ariaid-title3">Buying more IT assets from the Subscription page</h2>
<div class="body">
<p class="p">If you have an eligible <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408833931674" target="_blank">sales-assisted or self-service account</a>, you can buy more IT assets
directly from the Subscription page in Admin Center. You must be an account owner or a
billing admin to buy more IT assets. If you have a managed account, contact <a class="xref" href="https://www.zendesk.com/contact/" target="_blank">Zendesk
Sales</a> to buy more assets.</p>
<p class="p"><strong class="ph b"><strong class="ph b">To buy more assets</strong></strong></p>
<ol class="ol" id="topic_evb_hst_yhc__ol_pvw_kst_yhc">
<li class="li" dir="ltr">
<span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_icon.png">
<strong class="ph b">Account</strong> in the sidebar, then select <strong class="ph b">Billing &gt; Subscription</strong>.</span><p class="p">A summary of your current subscription appears.</p>
</li>
<li class="li">Click <strong class="ph b">Manage</strong> to update your subscription.<p class="p">If you don't see a <strong class="ph b">Manage</strong>
button on the Subscription page, then you don't have permission to make
changes.</p>
</li>
<li class="li">Click the <strong class="ph b">More products</strong> tab on the Subscription page.<p class="p" dir="ltr">A list of
products you can add to your account appears, including the Asset Pack add-on. IT assets
are sold in packs. Each asset pack includes 500 additional asset records per month.
</p>
<p class="p"><img class="image img-screenshot" id="topic_evb_hst_yhc__image_qvw_kst_yhc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_billing_it_asset_buy.png" width="600"></p>
</li>
<li class="li">Enter the number of asset packs you want to add.<p class="p">To learn more about the add-on, click
<strong class="ph b">Find out more</strong>.</p>
<p class="p"><img class="image img-screenshot" id="topic_evb_hst_yhc__image_zpk_k2r_s3c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_billing_it_asset_description.png" width="500"></p>
</li>
<li class="li">Click <strong class="ph b">Add to subscription</strong>. <p class="p">Your subscription summary is updated to reflect the
purchase price.</p>
</li>
<li class="li">Click <strong class="ph b">Update subscription</strong> to purchase the add-on. </li>
<li class="li">Follow the payment instructions on the Payment page to complete your purchase.</li>
</ol>
<p class="p">Within a reasonable amount of time (typically 24 hours), your IT assets are updated to show
the new limit. You can have up to 100,000 assets in your account. </p>
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