Buying the Copilot add-on


ZendeskCopilotis a set of features that expand on the AI offerings already
built into the Zendesk Suite. It’s available as an add-on for all Suite plans
and for Support Professional and Enterprise plans, allowing you to achieve
even more of your business goals, like increased cost savings, improved customer
interactions with your bots, reduced agent onboarding time, and more.



What's my plan?






All Suites

Professional, Enterprise, or Enterprise Plus









Support

Professional or Enterprise







Verified AI summary ◀▼


Enhance your customer support with the Copilot add-on, offering advanced
AI features to boost cost savings, improve customer interactions, and
reduce agent onboarding time. Available for Professional and Enterprise
plans, you can purchase it through your account's billing section or
as part of a discounted Suite + Copilot bundle. Account owners and billing
admins can upgrade instantly when prompted by in-product notifications.




Location:
Admin Center > Account > Billing > Subscription


Zendesk
Copilot is
a set of features that expand on the AI
offerings already built into the Zendesk Suite. It’s available as an
add-on for all Suite
plans and for Support Professional and Enterprise plans, allowing you
to achieve even more of
your business goals, like increased cost savings, improved customer interactions
with your
bots, reduced agent onboarding time, and more.


You must be the account owner or billing admin to buy the add-on. If
you have a
self-service
or managed account, contact your Zendesk account
representative for purchasing instructions.


This article contains these sections:


Buying the Copilot add-on from the Subscription page


Buying the Suite + Copilot bundle


Instantly buying the Copilot add-on





Buying the Copilot add-on from the Subscription page


If you have an
eligibleonline-assisted
account, you can buy the Copilot add-on directly
from the shopping cart.


To buy the Copilot add-on



In Admin Center, click
Account in the sidebar, then select Billing > Subscription.
A summary of your current plan appears.


Click Manage.

If you don't see a Manage button
on the Subscription page,
then you don't have permission to make changes. If there
are additional products you can
buy, you’ll see a New button
next to the More products tab.






Click More products.

A list of products you can add to your account
appears, including the Copilot add-on.


The Copilot add-on is listed
only if your account meets the
requirements for Copilot.




To buy the Copilot add-on, click
Add to subscription.


Click Update subscription to complete
the purchase.





Buying the Suite + Copilot bundle


For new customers who want to purchase a Zendesk Suite professional
plan or above, you can
save money by buying a Suite + Copilot bundle. This bundle includes
both Zendesk Suite
and the Zendesk Copilot add-on at a discounted price.


Contact
Zendesk Sales
to buy the bundle.




Instantly buying the Copilot add-on


Zendesk Professional and above plans include free access to limited
Copilot features and
you can quickly upgrade to the Copilot add-on if desired. Account
owners and billing admins
will see upgrade options in several locations in Support and Admin
Center. Where additional
Copilot features are available, you'll see an add-on badge ( ).








To instantly buy the Copilot add-on



Click the add-on badge ( ).

A modal appears with a brief description of the
feature that requires the Copilot add-on.






Click Upgrade Copilot to buy the
add-on.


An in-product shopping cart appears.





Review your subscription changes, then click
Update subscription to complete
the
purchase.





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