Viewing and managing plan subscriptions

Location: Admin Center > Account > Billing > Subscription


Subscriptions for most Zendesk products are managed in Admin Center. This article describes how to use Admin Center to help you view and manage subscriptions for your Zendesk account.

Note: If you are using Chat legacy versions, refer to (Legacy Chat) Billing FAQ for information on billing and subscriptions.
This article contains the following topics:

Viewing plan subscriptions
Changing plan subscriptions
Cancelling an account




Viewing plan subscriptions

You must be an admin or account owner to view subscription information for your account.
To view plan subscriptions


In Admin Center, click Account in the sidebar, then select Billing > Subscription.
The plan summary includes your current subscription billing cycle and payment information. It also includes:


Product: The list of Zendesk products included in your subscription. For example, Support, Help center with Guide, or Live chat and messaging.

Plan: The plan type. For example, Professional or Enterprise.

Details: The number of full agent seats included in the plan and other plan details.

Cost: For self-service accounts, the cost of each item in the subscription is included. Also, the total cost of the subscription, including any coupons or promo (promotional) code discounts appears at the end of the summary.

If your plan supports temporary subscriptions, your plan summary includes this information also.





Changing plan subscriptions

In addition to viewing plan subscriptions, account owners and billing admins can also change their subscriptions by adding agent seats, buying new products, extending subscriptions, and so on. The changes you can make depend on your account type. Admins who don’t have billing permission can request subscription changes.
To change plan subscriptions


In Admin Center, click Account in the sidebar, then select Billing > Subscription.
A summary of your current plan subscription appears.

To make changes, click Manage.
The Manage Subscription page appears. Use this page to add agent seats, buy new products, extend subscriptions, and so on.
If you don't see a Manage button on the Subscription page, then you don't have permission to make changes. See Who can purchase? for details.





Cancelling an account

In some cases, you may want to cancel your entire Zendesk account. You must be the account owner to cancel the account. Billing admins can't cancel accounts. Account cancellation takes effect at the end of your current billing cycle. When your account is canceled, you cannot use this Zendesk account or access account data. For details, see Canceling products and accounts.


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