Zendesk’s 2023 Pricing Update: What You Need To Know

<p>On July 12, 2023 , Zendesk increased the price of Support, Suite, and individual products, so we can continue to deliver new and innovative CX solutions to continue to help you better serve your customers.</p>
<p>This article provides additional details and addresses some of the questions you may have about the price increases. Sections include:</p>
<ul>
<li><a href="#h_01GX44RHRC5X7KRB06GP7YGNRD" target="_self">What does this mean?</a></li>
<li><a href="#h_01GX44RZNZSTG9DCS17CKPHP64" target="_self">Why did Zendesk increase its prices?</a></li>
<li><a href="#h_01GX44SCZ1CG6G1J7DBDG1T8T3" target="_self">What are the new prices?</a></li>
<li><a href="#h_01GYT60GAC5Z5XJKF2B76DVJ0J" target="_self">Where can I see my new price?</a></li>
<li><a href="#h_01GX44SS13DWFNX3SETS8296YM" rel="undefined" target="_self">When do the new prices go into effect?</a></li>
<li><a href="#h_01GX44TJ0XBRKK7KHQT2TFPRZ1" target="_self">Who is impacted by this change?</a></li>
<li><a href="#h_01GX44TZD8PAWBEAN65PT9MWBW" target="_self">What do I need to do?</a></li>
<li><a href="#h_01GX44VD08MN1ZJQF4NYE6598G" target="_self">How can I make changes to my account?</a></li>
<li><a href="#h_01GYT64YJ3PYGKE10HTQ3MBGG9" target="_self">How can I ask a question about pricing that’s not listed here?</a></li>
</ul>
<h2 id="h_01HXZ30GZ92M3MDG6FHNGFT32Q">What does this mean?</h2>
<p>Starting on July 12, 2023, renewals have been subject to the new prices outlined below.</p>
<p>This adjustment is part of our ongoing effort to gradually align our pricing with the value our customers receive, ensuring consistency with the current list price. Adjustments will continue over time at the time of renewal in order to align all accounts with our new rates. All new purchases of Zendesk after this date will also be subject to the new prices.</p>
<h2 id="h_01GX44RZNZSTG9DCS17CKPHP64">Why did Zendesk increase its prices?</h2>
<p>Since we launched in 2007, we have invested heavily in our product, scalability, and security. During that time, our prices have remained largely unchanged. Today, our product delivers significantly more value, and these increases will allow us to continue to help you scale, interact with customers across channels, and automate experiences that deliver great service for your customers. We have increased our prices in order to sustain and further improve the quality of our products and solutions that business, agents, and consumers have come to rely on.</p>
<p>We are confident these increases will allow us to continue to help you interact with customers across channels, and automate experiences that deliver great service, time to value and flexibility that today’s businesses expect from Zendesk.</p>
<h2 id="h_01GX44SCZ1CG6G1J7DBDG1T8T3">What are the new prices?</h2>
<p>The new USD prices for Zendesk Suite and Support are:<span> </span><span class="wysiwyg-underline"></span></p>
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<tbody>
<tr>
<td colspan="3" style="width: 33.3333%;"><strong>Zendesk Suite</strong></td>
</tr>
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<td bgcolor="#F5F5F5" style="width: 33.3333%;"><strong>Plan name</strong></td>
<td bgcolor="#F5F5F5" style="width: 33.3333%;"><strong>Annual - per agent/month</strong></td>
<td bgcolor="#F5F5F5" style="width: 33.3333%;"><strong>Monthly - per agent</strong></td>
</tr>
<tr>
<td style="width: 33.3333%;">Zendesk Suite - Team</td>
<td style="width: 33.3333%;">$55</td>
<td style="width: 33.3333%;">$69</td>
</tr>
<tr>
<td style="width: 33.3333%;">Zendesk Suite - Growth</td>
<td style="width: 33.3333%;">$89</td>
<td style="width: 33.3333%;">$115</td>
</tr>
<tr>
<td style="width: 33.3333%;">Zendesk Suite - Professional</td>
<td style="width: 33.3333%;">$115</td>
<td style="width: 33.3333%;">$149</td>
</tr>
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<td style="width: 33.3333%;">Zendesk Suite - Enterprise</td>
<td style="width: 33.3333%;">$169</td>
<td style="width: 33.3333%;">$219</td>
</tr>
<tr>
<td style="width: 33.3333%;">Zendesk Suite - Enterprise Plus</td>
<td style="width: 33.3333%;">$249</td>
<td style="width: 33.3333%;">-</td>
</tr>
</tbody>
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<table border="1" style="border-collapse: collapse; width: 100%; height: 132px;">
<tbody>
<tr style="height: 22px;">
<td colspan="3" style="width: 33.3333%; height: 22px;"><strong>Zendesk Support</strong></td>
</tr>
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<td bgcolor="#F5F5F5" style="width: 33.3333%; height: 22px;"><strong>Plan name</strong></td>
<td bgcolor="#F5F5F5" style="width: 33.3333%; height: 22px;"><strong>Annual - per agent/month</strong></td>
<td bgcolor="#F5F5F5" style="width: 33.3333%; height: 22px;"><strong>Monthly - per agent</strong></td>
</tr>
<tr style="height: 22px;">
<td style="width: 33.3333%; height: 22px;">Support Essential</td>
<td style="width: 33.3333%; height: 22px;">$6</td>
<td style="width: 33.3333%; height: 22px;">$11</td>
</tr>
<tr style="height: 22px;">
<td style="width: 33.3333%; height: 22px;">Support Team</td>
<td style="width: 33.3333%; height: 22px;">$19</td>
<td style="width: 33.3333%; height: 22px;">$25</td>
</tr>
<tr style="height: 22px;">
<td style="width: 33.3333%; height: 22px;">Support Professional</td>
<td style="width: 33.3333%; height: 22px;">$55</td>
<td style="width: 33.3333%; height: 22px;">$69</td>
</tr>
<tr style="height: 22px;">
<td style="width: 33.3333%; height: 22px;">Support Enterprise</td>
<td style="width: 33.3333%; height: 22px;">$115</td>
<td style="width: 33.3333%; height: 22px;">$149</td>
</tr>
</tbody>
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<div class="card-header" id="hd_up"><button class="btn btn-link" data-target="#intro_up" data-toggle="collapse">&gt; View p<span style="font-weight: 400;">rices in EUR, GBR, and BRL</span> </button></div>
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<p>The new prices for Zendesk Suite and Support are:<span> </span><span class="wysiwyg-underline"></span></p>
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<colgroup> <col> <col> <col> <col> <col> <col> <col> <col> <col> </colgroup>
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<td colspan="9"><strong>Zendesk Suite</strong></td>
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<td bgcolor="#F5F5F5"> </td>
<td bgcolor="#F5F5F5" colspan="2"><strong>USD</strong></td>
<td bgcolor="#F5F5F5" colspan="2"><strong>EUR</strong></td>
<td bgcolor="#F5F5F5" colspan="2"><strong>GBP</strong></td>
<td bgcolor="#F5F5F5" colspan="2"><strong>BRL</strong></td>
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<td bgcolor="#F5F5F5"><strong>Plan name</strong></td>
<td bgcolor="#F5F5F5"><strong>Annual</strong></td>
<td bgcolor="#F5F5F5"><strong>Monthly</strong></td>
<td bgcolor="#F5F5F5"><strong>Annual</strong></td>
<td bgcolor="#F5F5F5"><strong>Monthly</strong></td>
<td bgcolor="#F5F5F5"><strong>Annual</strong></td>
<td bgcolor="#F5F5F5"><strong>Monthly</strong></td>
<td bgcolor="#F5F5F5"><strong>Annual</strong></td>
<td bgcolor="#F5F5F5"><strong>Monthly</strong></td>
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<td>Zendesk Suite - Team</td>
<td>$55</td>
<td>$69</td>
<td>€55</td>
<td>€69</td>
<td>£45</td>
<td>£59</td>
<td>R$359</td>
<td>R$465</td>
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<td>Zendesk Suite - Growth</td>
<td>$89</td>
<td>$115</td>
<td>€89</td>
<td>€115</td>
<td>£75</td>
<td>£99</td>
<td>R$585</td>
<td>R$759</td>
</tr>
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<td>Zendesk Suite - Professional</td>
<td>$115</td>
<td>$149</td>
<td>€115</td>
<td>€149</td>
<td>£89</td>
<td>£115</td>
<td>R$755</td>
<td>R$985</td>
</tr>
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<td>Zendesk Suite - Enterprise</td>
<td>$169</td>
<td>$219</td>
<td>€169</td>
<td>€219</td>
<td>£139</td>
<td>£179</td>
<td>R$1,105</td>
<td>R$1,435</td>
</tr>
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<td>Zendesk Suite - Enterprise Plus</td>
<td>$249</td>
<td>-</td>
<td>€249</td>
<td>-</td>
<td>£205</td>
<td>-</td>
<td>R$1,625</td>
<td>-</td>
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<td colspan="9" style="width: 688px;"><strong>Zendesk Support</strong></td>
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<td bgcolor="#F5F5F5" style="width: 100.969px;"> </td>
<td bgcolor="#F5F5F5" colspan="2" style="width: 135.75px;"><strong>USD</strong></td>
<td bgcolor="#F5F5F5" colspan="2" style="width: 135.75px;"><strong>EUR</strong></td>
<td bgcolor="#F5F5F5" colspan="2" style="width: 135.75px;"><strong>GBP</strong></td>
<td bgcolor="#F5F5F5" colspan="2" style="width: 58.3125px;"><strong>BRL</strong></td>
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<td bgcolor="#F5F5F5" style="width: 100.969px;"><strong>Plan name</strong></td>
<td bgcolor="#F5F5F5" style="width: 58.3125px;"><strong>Annual</strong></td>
<td bgcolor="#F5F5F5" style="width: 66.4375px;"><strong>Monthly</strong></td>
<td bgcolor="#F5F5F5" style="width: 58.3125px;"><strong>Annual</strong></td>
<td bgcolor="#F5F5F5" style="width: 66.4375px;"><strong>Monthly</strong></td>
<td bgcolor="#F5F5F5" style="width: 58.3125px;"><strong>Annual</strong></td>
<td bgcolor="#F5F5F5" style="width: 66.4375px;"><strong>Monthly</strong></td>
<td bgcolor="#F5F5F5" style="width: 58.3125px;"><strong>Annual</strong></td>
<td bgcolor="#F5F5F5" style="width: 66.4688px;"><strong>Monthly</strong></td>
</tr>
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<td style="width: 100.969px;">Support Essential</td>
<td style="width: 58.3125px;">$6</td>
<td style="width: 66.4375px;">$11</td>
<td style="width: 58.3125px;">€6</td>
<td style="width: 66.4375px;">€11</td>
<td style="width: 58.3125px;">£6</td>
<td style="width: 66.4375px;">£11</td>
<td style="width: 58.3125px;">R$40</td>
<td style="width: 66.4688px;">R$75</td>
</tr>
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<td style="width: 100.969px;">Support Team</td>
<td style="width: 58.3125px;">$19</td>
<td style="width: 66.4375px;">$25</td>
<td style="width: 58.3125px;">€19</td>
<td style="width: 66.4375px;">€25</td>
<td style="width: 58.3125px;">£15</td>
<td style="width: 66.4375px;">£20</td>
<td style="width: 58.3125px;">R$135</td>
<td style="width: 66.4688px;">R$175</td>
</tr>
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<td style="width: 100.969px;">Support Professional</td>
<td style="width: 58.3125px;">$55</td>
<td style="width: 66.4375px;">$69</td>
<td style="width: 58.3125px;">€55</td>
<td style="width: 66.4375px;">€69</td>
<td style="width: 58.3125px;">£45</td>
<td style="width: 66.4375px;">£59</td>
<td style="width: 58.3125px;">R$359</td>
<td style="width: 66.4688px;">R$465</td>
</tr>
<tr>
<td style="width: 100.969px;">Support Enterprise</td>
<td style="width: 58.3125px;">$115</td>
<td style="width: 66.4375px;">$149</td>
<td style="width: 58.3125px;">€115</td>
<td style="width: 66.4375px;">€149</td>
<td style="width: 58.3125px;">£89</td>
<td style="width: 66.4375px;">£115</td>
<td style="width: 58.3125px;">R$755</td>
<td style="width: 66.4688px;">R$985</td>
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<p><span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;">Additionally, the following products will have a 20% increase to the current USD Annual price:</span></p>
<ul>
<li>Chat</li>
<li>Talk</li>
<li>Explore</li>
<li>Guide</li>
<li>Gather</li>
<li>Sunshine</li>
<li>Sell</li>
<li>Additional add-ons (Includes but not limited to Sandbox, Data Locality, High Volume API, and Collaboration)</li>
</ul>
<h2 id="h_01GYT60GAC5Z5XJKF2B76DVJ0J">Where can I see my new price?</h2>
<p><span>For customers who have monthly subscriptions that are automatically renewed by credit card</span><span>, your new price is shown on your receipt</span>. This receipt is emailed to all billing contacts and available in <a href="https://support.zendesk.com/hc/en-us/articles/4408821492378-Managing-invoices#:~:text=removing%20invoice%20recipients-,Viewing%20invoices,invoices%20for%20their%20Zendesk%20account.&amp;text=In%20Admin%20Center%2C%20click%20the,list%20of%20your%20latest%20invoices." rel="noopener" target="_blank">Admin Center</a>. You can also use the Z Bot widget in your Zendesk account to get more information. See <a href="#h_01GYT64YJ3PYGKE10HTQ3MBGG9" target="_self">below</a> for details. </p>
<h2 id="h_01GX44SS13DWFNX3SETS8296YM">When do the new prices go into effect?</h2>
<p>The new prices go into effect at an account's renewal on or after July 12, 2023. This adjustment is part of our ongoing effort to gradually align our pricing with the value our customers receive, ensuring consistency with the current list price. Here are a few examples of how this impacts customers billed on annual and monthly plans.</p>
<p class="wysiwyg-indent1"><strong>Example 1</strong>: A customer who is on an <strong>annual plan</strong>, and renewed their annual agreement on May 20, 2023, has locked in their agreed upon price for the next 12 months. On the next renewal, May 20, 2024, the customer would be adjusted to the new price.</p>
<p class="wysiwyg-indent1"><strong>Example 2</strong>: A customer who is on a <strong>monthly plan</strong>, and is billed on the ninth day of each month, received an invoice on July 9, 2023 at their current rate. On the customer’s next renewal, August 9, 2023, they will see the new price on their invoice.<em><br></em></p>
<h2 id="h_01GX44TJ0XBRKK7KHQT2TFPRZ1">Who is impacted by this change?</h2>
<p>All new customers who purchase Zendesk and existing customers who renew their subscription after July 12, 2023 are subject to the new prices.</p>
<h2 id="h_01GX44TZD8PAWBEAN65PT9MWBW">What do I need to do?</h2>
<p>You do not need to take any action. The purpose of this article is to make you aware of the price increases.</p>
<h2 id="h_01HXZ30GZ95N533ABMW9HWM6EX">How can I make changes to my account?</h2>
<p>You may review your account details at any time by <a href="https://support.zendesk.com/hc/en-us/articles/4408834640666" rel="noopener" target="_blank">visiting Admin Center</a><span style="color: #4d4f53;">. For information on how the price increase impacts the <a href="https://support.zendesk.com/hc/en-us/articles/4408833931674" rel="noopener" target="_blank">self-service</a> shopping cart behavior, see <a href="https://support.zendesk.com/hc/en-us/articles/5767521236378" rel="noopener noreferrer" target="_blank">Price increase behavior for self-service customers</a>. </span></p>
<h2 id="h_01GYT64YJ3PYGKE10HTQ3MBGG9">How can I ask a question about pricing that’s not listed here?</h2>
<p>If you don’t see your question answered here, you can contact the Zendesk team. Click your name or avatar in any Zendesk product, then select <strong>Get help</strong>. <span style="color: #444746; background-color: #ffffff;">Our bot is trained to help with this and other pricing questions, and if needed, route you to the right team for any other questions. For more information, see <a href="https://support.zendesk.com/hc/en-us/articles/4408843597850" rel="noopener" target="_blank">Contacting Zendesk Customer Support.</a>  </span></p>
<p> </p>
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