Viewing and managing plan subscriptions

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<span class="fastpathtitle">Location: </span> <span class="ph">Admin Center &gt; Account &gt; Billing &gt; Subscription</span>
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<p class="p">Subscriptions for most Zendesk products are managed in <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554" rel="noopener" target="_blank">Admin Center</a>. This article describes how to use Admin Center to help you view and manage subscriptions for your Zendesk account.</p>
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<span class="notetitle">Note:</span> If you are using Chat legacy versions, refer to <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408828542746--Legacy-Chat-Billing-FAQ" rel="noopener" target="_blank">(Legacy Chat) Billing FAQ</a> for information on billing and subscriptions.</div>
<div class="p">This article contains the following topics:
<ul class="ul" id="topic-1__ul_uyg_4dw_zgb">
<li class="li"><a class="xref" href="#topic_zjz_pdw_zgb">Viewing plan subscriptions</a></li>
<li class="li"><a class="xref" href="#topic_xtw_3kw_zgb">Changing plan subscriptions</a></li>
<li class="li"><a class="xref" href="#topic_xcq_sgt_w2b">Cancelling an account</a></li>
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<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_zjz_pdw_zgb">
<h2 class="title topictitle2" id="ariaid-title2">Viewing plan subscriptions</h2>
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<p class="p">You must be an admin or account owner to view subscription information for your account.</p>
<p class="p"><strong class="ph b">To view plan subscriptions</strong></p>
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<span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" rel="noopener" target="_blank">Admin Center</a>, click <img class="image" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_icon.png"> <strong class="ph b">Account</strong> in the sidebar, then select <strong class="ph b">Billing &gt; Subscription</strong>.</span>
<p class="p">The plan summary includes your current subscription billing cycle and payment information. It also includes:</p>
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<strong class="ph b">Product</strong>: The list of Zendesk products included in your subscription. For example, Support, Help center with Guide, or Live chat and messaging.</li>
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<strong class="ph b">Plan</strong>: The plan type. For example, Professional or Enterprise.</li>
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<strong class="ph b">Details</strong>: The number of full agent seats included in the plan and other plan details.</li>
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<strong class="ph b">Cost</strong>: For self-service accounts, the cost of each item in the subscription is included. Also, the total cost of the subscription, including any coupons or promo (promotional) code discounts appears at the end of the summary.</li>
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<p class="p">If your plan supports temporary subscriptions, your plan summary includes this information also.</p>
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<h2 class="title topictitle2" id="ariaid-title3">Changing plan subscriptions</h2>
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<p class="p">In addition to viewing plan subscriptions, <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408881860378-How-do-I-find-out-who-the-Support-account-owner-is-" rel="noopener" target="_blank">account owners</a> and <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408838125082" rel="noopener" target="_blank">billing admins</a> can also change their subscriptions by <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408881540506-Adding-agent-seats-to-your-subscription" rel="noopener" target="_blank">adding agent seats</a>, <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408839355034-Buying-products" rel="noopener" target="_blank">buying new products</a>, extending subscriptions, and so on. The changes you can make depend on your <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408833931674" rel="noopener" target="_blank">account type</a>. Admins who don’t have billing permission can <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408828513434" rel="noopener" target="_blank">request subscription changes</a>.</p>
<p class="p"><strong class="ph b">To change plan subscriptions</strong></p>
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<span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" rel="noopener" target="_blank">Admin Center</a>, click <img class="image" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_icon.png"> <strong class="ph b">Account</strong> in the sidebar, then select <strong class="ph b">Billing &gt; Subscription</strong>.</span>
<p class="p">A summary of your current plan subscription appears.</p>
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<li class="li">To make changes, click <strong class="ph b">Manage</strong>.
<p class="p">The <strong class="ph b">Manage Subscription</strong> page appears. Use this page to <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408881540506-Adding-agent-seats-to-your-subscription" rel="noopener" target="_blank">add agent seats</a>, <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408839355034-Buying-products" rel="noopener" target="_blank">buy new products</a>, extend subscriptions, and so on.</p>
<p class="p">If you don't see a <strong class="ph b">Manage</strong> button on the Subscription page, then you don't have permission to make changes. See <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408839355034-Buying-Zendesk-products-and-add-ons-#topic_eqs_tkt_fkb" rel="noopener" target="_blank">Who can purchase?</a> for details.</p>
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<h2 class="title topictitle2" id="ariaid-title4">Cancelling an account</h2>
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<p class="p" dir="ltr">In some cases, you may want to cancel your entire Zendesk account. You must be the <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408881860378-How-do-I-find-out-who-the-Support-account-owner-is-" rel="noopener" target="_blank">account owner</a> to cancel the account. <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408838125082" rel="noopener" target="_blank">Billing admins</a> can't cancel accounts. Account cancellation takes effect at the end of your current billing cycle. When your account is canceled, you cannot use this Zendesk account or access account data. For details, see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408834902810" rel="noopener" target="_blank">Canceling products and accounts</a>.</p>
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