Buying Zendesk Employee Service Suite (ES)

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<p id="docs-hc-snippet" style="display: none;">Zendesk Employee Service Suite plans are designed for customers who want to exclusively use Zendesk products for internal employee services. This article provides an overview of the plans and how to purchase them.</p>
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<a href="https://support.zendesk.com/hc/en-us/articles/5411234991258-plan" rel="noopener" target="_blank">What's my plan?</a>
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<strong>Employee Service Suite</strong>
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<td>Team, Growth, Professional, Enterprise, or Enterprise Plus</td>
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Explore Employee Service Suite plans designed for internal services like
HR and IT. Choose from Team, Growth, Professional, Enterprise, or Enterprise
Plus plans. Visit the pricing page to compare plans, purchase,
or start a free trial.
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<p class="p" dir="ltr">Zendesk Employee Service Suite plans are designed for customers who
want to exclusively use Zendesk products for internal employee services.
This article provides an overview of the plans and how to purchase them.</p>
<p class="p">This article includes these sections:</p>
<ul class="ul" id="topic-1__ul_mt5_5lz_rdb">
<li class="li"><a class="xref" href="#topic_y5l_hlz_rdb">About Zendesk Suite plans for Employee Service</a></li>
<li class="li"><a class="xref" href="#topic_emj_rlz_rdb">Buying an Employee Service Suite plan</a></li>
</ul>
</div>
<div aria-labelledby="topic_y5l_hlz_rdb__title_xcp_zlz_rdb" class="topic nested1" id="topic_y5l_hlz_rdb">
<h2 class="title topictitle2" id="topic_y5l_hlz_rdb__title_xcp_zlz_rdb">About Zendesk Suite plans for Employee Service</h2>
<div class="body">
<p class="p" dir="ltr">Zendesk provides a set of Zendesk Suite plans for customers who
want to exclusively use Zendesk products for internal employee
services, such as Human Resources (HR), Finance, Legal, and
Information Technology (IT). These plans include features and
terminology specifically geared toward managing employee services. </p>
<div class="p">
<div class="div">
<p class="p" dir="ltr">Zendesk Employee Service Suite plans
include:</p>
<ul class="ul" id="topic_y5l_hlz_rdb__ul_owr_zg2_d2c">
<li class="li" dir="ltr">
<strong class="ph b">Employee Service Suite Team</strong>:
Provides powerful out-of-the-box omnichannel
support and introduces self-service for employee
questions. </li>
<li class="li" dir="ltr">
<strong class="ph b">Employee Service Suite Growth</strong>:
Streamlines operations with enhanced self-service,
improved collaboration and automation tools, and
deeper insights. </li>
<li class="li" dir="ltr">
<strong class="ph b">Employee Service Suite
Professional</strong>: Maximizes efficiency with
skills-based routing and custom analytics. Unlocks
access to advanced data protection and AI
capabilities. </li>
<li class="li" dir="ltr">
<strong class="ph b">Employee Service Suite
Enterprise</strong>: Delivers customized service at
scale. Optimizes operations with real-time
analytics and some AI-powered suggestions. </li>
<li class="li" dir="ltr">
<strong class="ph b">Employee Service Suite Enterprise
Plus</strong>: A customized, comprehensive solution
that meets all your enterprise needs, including
advanced security, robust sandbox test
environments, our highest API rate limits, and
enhanced disaster recovery. </li>
</ul>
<p class="p">These plans include all the features of the
equivalent Zendesk Suite Customer Service plans,
except for Voice. Voice is included with Customer
Service Suite Growth plans and above and Voice is
included with Employee Service Suite Professional
plans and above. Employee Service Suite Growth plans
do not include Voice.</p>
Features of particular
interest in Zendesk Employee Service Suite plans include a
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/8478940252698" target="_blank">service
catalog</a>, <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/8481179038490" target="_blank">approvals</a>, and
a <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/8220920383258" target="_blank">Workday
connector.</a>
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<div aria-labelledby="topic_emj_rlz_rdb__title_nqx_ylz_rdb" class="topic nested1" id="topic_emj_rlz_rdb">
<h2 class="title topictitle2" id="topic_emj_rlz_rdb__title_nqx_ylz_rdb">Buying an Employee Service Suite plan</h2>
<div class="body">
<p class="p">You can learn more about Employee Service Suite plans from our Zendesk
web page. This page includes pricing details and plan features. </p>
<p class="p"><strong class="ph b">To buy an Employee Service Suite plan</strong></p>
<ol class="ol" id="topic_emj_rlz_rdb__ol_e3q_lkz_rdb">
<li class="li">Open the <a class="xref" href="https://www.zendesk.com/pricing/employee-service-pricing/" target="_blank">Zendesk pricing
page</a> for Employee Service Suite.<p class="p">A page
appears with a description of the Employee Service
Suite plans. Use this page to view the key features
associated with each plan. Scroll down the page to
see the full list of features. </p>
<p class="p"><img class="image img-screenshot" id="topic_emj_rlz_rdb__image_uj5_jj2_d2c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/buying_es_suite_plans2b.png" width="730"></p>
</li>
<li class="li">Review the feature lists for each plan to decide on the plan you
want to buy.</li>
<li class="li">When you've decided on a plan, click <strong class="ph b">Buy now</strong>. </li>
<li class="li">Follow the onscreen instructions to create your account and
purchase it.<p class="p">To buy an Employee Service Suite Enterprise
plan, click <strong class="ph b">Talk to Sales</strong>. The representative
can help you with any additional questions you have
about the plan. If you currently use a different
Zendesk Suite plan to manage employee service, a
representative can also walk you through available
migration options and recommendations. </p>
</li>
</ol>
<div class="note tip">
<span class="tiptitle">Tip:</span> If you want to try out an Employee Service Suite plan
before purchasing it, click <strong class="ph b">Try for free</strong> at the top of the
pricing page. See <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408828690074#topic_emj_rlz_rdb" target="_blank">Buying Zendesk Suite with a
trial</a>.</div>
</div>
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