Finding and changing the account owner

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<div class="note fastpath">
<span class="fastpathtitle">Location: </span> <span class="ph">Admin Center &gt; Account &gt; Billing &gt; Contacts</span>
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<div class="p">Account ownership is managed in <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554--Draft-Using-Zendesk-Admin-Center" target="_blank">Admin Center</a>. You must be the current account owner to
change account ownership. There can be only one account owner at a time. If you aren't the
account owner, you can <a class="xref" href="#topic_xkh_3lm_ygb">find the account
owner</a> and request they make the change. <div class="note note">
<span class="notetitle">Note:</span> Zendesk can't change the account owner
for you. If the current account owner is no longer available, work with your IT
administrators to access their email address and initiate a password reset. If you can’t
resolve this, contact <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408843597850" target="_blank">Zendesk Customer Support</a> to initiate a security review and make
sure the new owner has a verified email address in
Zendesk.</div>
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<p class="p">This article includes the following topics:</p>
<div class="p">
<ul class="ul" id="topic_xmw_sq5_w2b__ul_xqx_nlp_5fb">
<li class="li"><a class="xref" href="#topic_xkh_3lm_ygb">Finding the account owner</a></li>
<li class="li"><a class="xref" href="#topic_ubp_zq5_w2b">Transferring account ownership</a></li>
<li class="li"><a class="xref" href="#topic_mln_s5h_jcc">Finding and changing the account owner (legacy Chat)</a></li>
</ul>
</div>
<div class="note note">
<span class="notetitle">Note:</span> Most of the instructions in this article are for Support and Zendesk Suite accounts. If
you have a legacy, Chat only account, see <a class="xref" href="#topic_mln_s5h_jcc">Finding and changing the account owner (legacy Chat)</a> at
the end of this article.</div>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_xkh_3lm_ygb">
<h2 class="title topictitle2" id="ariaid-title2">Finding the account owner</h2>
<div class="body">
<p class="p">If you don't know the owner of your account you can view the roles assigned to your users
to find out. Admins can quickly find the account owner on the account Contacts page. Both
agents and admins can find the account owner on the Team members page. </p>
<p class="p"><strong class="ph b">To find the account owner (admin)</strong>
</p>
<ol class="ol" id="topic_xkh_3lm_ygb__ol_ijk_s5p_hcc">
<li class="li">
<span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_xkh_3lm_ygb__d9e96" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_icon.png">
<strong class="ph b">Account</strong> in the sidebar, then select <strong class="ph b">Billing &gt; Contacts</strong>.</span><p class="p">The Contacts page appears with a list of account contacts. The account owner
appears at the top of the list. </p>
<p class="p"><img class="image img-screenshot" id="topic_xkh_3lm_ygb__image_ws1_nvp_hcc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/uc_billing_account_contacts_top_of_list.png" width="600"></p>
</li>
</ol>
<p class="p"><strong class="ph b">To find the acounts owner (agent)</strong></p>
<ol class="ol" id="topic_xkh_3lm_ygb__ol_ykh_3lm_ygb">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_people_icon.png">
<strong class="ph b">People</strong> in the sidebar, then select <strong class="ph b">Team &gt; Team members</strong>.</span></li>
<li class="li">Search through the list of team members.<p class="p"> The team member who is the account owner
will have an <strong class="ph b">Administrator (Owner)</strong> role. </p>
</li>
</ol>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_ubp_zq5_w2b">
<h2 class="title topictitle2" id="ariaid-title3">Transferring account ownership </h2>
<div class="body">
<p class="p">Only the current account owner can transfer ownership to another user. When the current
owner is still available, transferring ownership is simple. The current account owner can
give another billing admin the account owner role. </p>
<p class="p">To transfer ownership to a different user the new owner must be a billing admin on the
account. If you need to add the new account owner, see
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408886939930" target="_blank">Adding agents and administrators</a>. If you add a
new user to Zendesk to become the account owner, make sure they have a verified email
address. They can verify the email address themselves. A verification link is sent
automatically when you add them to the account. Alternatively, you can <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408886752410#topic_ryz_p4g_b2b" target="_blank">verify</a> the email address for them.
</p>
<p class="p" dir="ltr">When you change the account owner, the previous account owner loses access to all
subscription-related pages such as <strong class="ph b">Invoices</strong> and <strong class="ph b">Payment</strong>. Also, when you change
the owner of your account, integrations that were set up by the previous account owner may
break. The new account owner might need to reauthorize integrations.</p>
<p class="p"><strong class="ph b">To transfer ownership to a current billing admin</strong></p>
<ol class="ol" id="topic_ubp_zq5_w2b__ol_sqw_2nl_ygb">
<li class="li">Make sure the new owner you want to change to has a verified email address.</li>
<li class="li">Make sure the new owner you want to change to is a <em class="ph i">billing admin</em>. See <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408838125082#topic_db4_zcc_wnb" target="_blank">About billing admins</a>. You can’t change ownership
to a non-billing admin. </li>
<li class="li" dir="ltr">
<span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_ubp_zq5_w2b__d9e96" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_icon.png">
<strong class="ph b">Account</strong> in the sidebar, then select <strong class="ph b">Billing &gt; Contacts</strong>.</span><p class="p">A list of account contacts appears, including all billing admins for the
account.</p>
<p class="p"><img class="image img-screenshot" id="topic_ubp_zq5_w2b__image_g4h_hyp_hcc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/uc_billing_account_contacts_page_owner.png" width="600"></p>
</li>
<li class="li">Locate the billing admin you want to make the new account owner. </li>
<li class="li">Click the options menu icon ( <img class="image" id="topic_ubp_zq5_w2b__image_scv_zqc_dx" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/options-menu-icon-small.png">) next to the billing admin and select <strong class="ph b">Make account owner</strong>
from the drop-down menu. <p class="p"><img class="image img-screenshot" id="topic_ubp_zq5_w2b__image_fdw_rzp_hcc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/uc_billing_account_owner_menu.png" width="600"></p>
</li>
<li class="li">When the confirmation message appears, click <strong class="ph b">Change owner.</strong><p class="p">After confirmation,
a success message appears. </p>
<p class="p"><img class="image img-screenshot" id="topic_ubp_zq5_w2b__image_wjh_zzp_hcc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/uc_billing_account_owner_success.png" width="300"></p>
</li>
</ol>
<p class="p"><strong class="ph b">To transfer ownership to a new billing admin when no agent seats are available</strong></p>
<p class="p">If you need to add the new owner to the account, and no agent seats are available, the
current owner can edit their own user profile to make the transfer.</p>
<div class="p">
<ol class="ol" id="topic_ubp_zq5_w2b__ol_uyd_szr_cgb">
<li class="li">In Zendesk Support click the current owner's profile icon in the upper-right corner of
the page header and then select <strong class="ph b">View profile page</strong>.</li>
<li class="li">In the profile's email field click <strong class="ph b">add contact</strong> and enter the new owner's email
address. <p class="p">The current owner will receive an email that this new address has been
added. Make sure the current owner verifies this new email address. </p>
</li>
<li class="li">After the current owner receives and verifies the email, return to the current owner's
profile in Support. </li>
<li class="li">Click the drop-down icon on the new email address and select <strong class="ph b">Make primary
contact</strong>.</li>
<li class="li">Delete the old owner's email address from the account. <p class="p">The account and profile now
belong to the new owner. </p>
</li>
<li class="li">Reset the account's password and update the other account information as needed.<div class="note note">
<span class="notetitle">Note:</span>
If you don't want to change the email address of the current owner profile, you can
submit a request to <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408843597850" target="_blank">Zendesk Customer Support</a> to see if it's possible to add a
temporary agent seat to your account to create a new user profile.</div>
</li>
</ol>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title4" class="topic nested1" id="topic_mln_s5h_jcc">
<h2 class="title topictitle2" id="ariaid-title4">Finding and changing the account owner (legacy Chat)</h2>
<div class="body">
<p class="p">If you have a legacy, Chat only account, there isn't a Contacts page in Admin Center and
there aren't billing admins. Instead, follow these instructions to find and change the
account owner.</p>
<p class="p"><strong class="ph b">To find and change the account owner</strong></p>
<ol class="ol" id="topic_mln_s5h_jcc__ol_n4z_2vh_jcc">
<li class="li">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_mln_s5h_jcc__image_ewl_mvh_jcc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_icon.png"> Account in the sidebar, then select <strong class="ph b">Billing &gt; Account
owner</strong>.<p class="p">A page appears with a list of team members in the Chat only account. The
account owner appears at the top of the list. </p>
</li>
<li class="li">To change the account owner, find the team member you want to make the new account
owner.</li>
<li class="li">Click the options menu icon ( <img class="image" id="topic_mln_s5h_jcc__image_xfz_pwh_jcc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/options-menu-icon-small.png">) next to the team member and select <strong class="ph b">Make account owner</strong>
from the drop-down menu. <p class="p"><img class="image img-screenshot" id="topic_mln_s5h_jcc__image_yfz_pwh_jcc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/uc_billing_account_owner_chat_only.png" width="600"></p>
</li>
<li class="li">When the confirmation message appears, click <strong class="ph b">Change owner.</strong>
</li>
</ol>
</div>
</div>
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