Allowing admins to manage subscriptions

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<div class="note fastpath">
<span class="fastpathtitle">Location: </span> <span class="ph">Admin Center &gt; Account &gt; Billing &gt; Contacts</span>
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<p class="p">A <em class="ph i">billing admin</em> is a Zendesk admin with special permission to <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408839355034#topic_zjz_pdw_zgb" target="_blank">manage subscriptions</a>. This article describes how you
can view billing admins in your account and how the account owner can create billing admins to
help manage subscriptions.</p>
<p class="p">This article contains the following sections: </p>
<ul class="ul" id="topic_onl_22l_mbb__ul_f3g_kjh_zgb">
<li class="li"><a class="xref" href="#topic_db4_zcc_wnb">About billing admins</a></li>
<li class="li"><a class="xref" href="#topic_slm_ddc_wnb">Viewing billing admins</a></li>
<li class="li"><a class="xref" href="#topic_dtx_zdc_wnb">Granting billing permission to admins</a></li>
<li class="li"><a class="xref" href="#topic_k2p_dfc_wnb">Removing billing permission from admins</a></li>
</ul>
<p class="p"><strong class="ph b">Related topics</strong></p>
<ul class="ul" id="topic_onl_22l_mbb__ul_a2n_vyb_wnb">
<li class="li" dir="ltr"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408839355034" target="_blank">Buying Zendesk products and add-ons</a></li>
<li class="li" dir="ltr"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408834640666" target="_blank">Viewing and managing plan subscriptions</a></li>
</ul>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_db4_zcc_wnb">
<h2 class="title topictitle2" id="ariaid-title2">About billing admins</h2>
<div class="body">
<p class="p" dir="ltr">The account owner can give other admins billing permission on an account. When
enabled by the account owner, billing admins have the same subscription permissions as the
account owner, except for cancelling products or accounts and managing payments. </p>
<p class="p" dir="ltr">Both self-service and sales-assisted accounts can have billing admins. Changes a
billing admin can make depend on the account type you have. For details, see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408833931674" target="_blank">About Zendesk account types for billing and subscription
management</a>.</p>
<p class="p" dir="ltr">You can only create billing admins if your account contains the Support product
or if you are a Suite customer. Only Support admins can be granted billing admin privileges.
Admins in other products can become billing admins only if they are also Support admins.
Despite this limitation, billing admins are able to update subscriptions for all products,
even if they are not admins for that product.
</p>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_slm_ddc_wnb">
<h2 class="title topictitle2" id="ariaid-title3">Viewing billing admins</h2>
<div class="body">
<p class="p" dir="ltr">Any admin can view billing admins on an account. This feature is useful if an
admin wants to contact a billing admin and <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408828513434" target="_blank">request approval</a> for a subscription change. </p>
<p class="p"><strong class="ph b">To view billing admins</strong></p>
<div class="p">
<ol class="ol">
<li class="li" dir="ltr">
<span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_slm_ddc_wnb__d9e85" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_icon.png">
<strong class="ph b">Account</strong> in the sidebar, then select <strong class="ph b">Billing &gt; Contacts</strong>.</span><p class="p">A list of account contacts appears. The list includes information about the
billing admins on the account, including <strong class="ph b">Name</strong>, <strong class="ph b">Email</strong> address, and the
date of their <strong class="ph b">Last sign-in</strong>. </p>
<p class="p"><img class="image img-screenshot" id="topic_slm_ddc_wnb__image_adh_xdc_wnb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/uc_billing_account_contacts_page_admin.png" width="600"></p>
</li>
</ol>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title4" class="topic nested1" id="topic_dtx_zdc_wnb">
<h2 class="title topictitle2" id="ariaid-title4">Granting billing permission to admins</h2>
<div class="body">
<p class="p">Only the account owner can grant billing permission to an admin. Other billing admins
cannot grant this permission. You can grant billing permission to admins only, not
agents.</p>
<p class="p"><strong class="ph b">To give an admin billing permission</strong></p>
<ol class="ol" id="topic_dtx_zdc_wnb__ol_lcz_d2c_wnb">
<li class="li" dir="ltr">
<span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_dtx_zdc_wnb__d9e85" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_icon.png">
<strong class="ph b">Account</strong> in the sidebar, then select <strong class="ph b">Billing &gt; Contacts</strong>.</span><p class="p" dir="ltr">A list of contacts for your account, including the account owner,
appears.</p>
<p class="p"><img class="image img-screenshot" id="topic_dtx_zdc_wnb__image_eq3_l2c_wnb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/uc_billing_account_contacts_page_owner.png" width="600"></p>
</li>
<li class="li">Click <strong class="ph b">Add billing admins</strong>.</li>
<li class="li">Select one or more admins to have billing permission. <p class="p">As you type, you can pick
admins from the list. Make sure the new admin you want to add has a verified email
address.</p>
<p class="p"><img class="image img-screenshot" id="topic_dtx_zdc_wnb__image_ybb_y2c_wnb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/uc_billing_account_add_billing_admin2.png" width="400"></p>
</li>
<li class="li">When you’ve finished adding admins, click <strong class="ph b">Save</strong>. <p class="p">The admins you selected have
billing permission on your account. These admins appear in the Billing admins list.
Their role name remains as <strong class="ph b">Admin</strong> in Admin Center <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408824375450" target="_blank">Roles and access</a>. </p>
</li>
</ol>
</div>
</div>
<div aria-labelledby="ariaid-title5" class="topic nested1" id="topic_k2p_dfc_wnb">
<h2 class="title topictitle2" id="ariaid-title5">Removing billing permission from admins</h2>
<div class="body">
<p class="p" dir="ltr">Only the account owner can remove billing permission from an admin. Account
owners cannot remove billing permission from their own account.</p>
<div class="p" dir="ltr">
<strong class="ph b">To remove billing permissions from an admin</strong><ol class="ol" id="topic_k2p_dfc_wnb__ol_wlv_kfc_wnb">
<li class="li" dir="ltr">
<span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_k2p_dfc_wnb__d9e85" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_icon.png">
<strong class="ph b">Account</strong> in the sidebar, then select <strong class="ph b">Billing &gt; Contacts</strong>.</span><p class="p" dir="ltr">A list of contacts for your account, including the account owner,
appears.</p>
</li>
<li class="li">Click the options menu icon (<img class="image" id="topic_k2p_dfc_wnb__image_scv_zqc_dx" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/options-menu-icon-small.png">) next to the admin whose billing permission you want to
remove.</li>
<li class="li">Select <strong class="ph b">Remove</strong>. <p class="p"><img class="image img-screenshot" id="topic_k2p_dfc_wnb__image_ddj_qv4_ynb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/uc_billing_account_remove_billing_admin.png" width="600"></p>
</li>
</ol>
</div>
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