Buying more IT assets


IT assetsare resources, such as hardware and software, that IT teams need
to procure, allocate, refresh, and retire over time. Within Zendesk, assets
are the records for each asset type. By default your Zendesk account includes
500 asset records per month but you can buy more as needed.



What's my plan?






All Suites

Professional, Enterprise, or Enterprise Plus









Support

Professional or Enterprise







Summary: ◀▼


You can increase your IT asset records by purchasing additional asset
packs from the Subscription page in Admin Center. Each pack adds 500
asset records per month. Only account owners or billing admins can make
these purchases. After buying, your asset limit updates within about
24 hours, helping you manage hardware and software resources effectively
as your IT needs grow.




Location: Admin Center > Account > Billing > Subscription


IT assets
are resources, such as hardware and
software, that IT teams need to procure, allocate, refresh, and retire
over time. Within
Zendesk, assets are the records for each asset type. By default your
Zendesk account includes
500 asset records per month but you can buy more as needed.


This article contains this topic:


Buying more IT assets from the Subscription page





Buying more IT assets from the Subscription page


If you have an eligible
sales-assisted or self-service account,
you can buy more IT assets
directly from the Subscription page in Admin Center. You must be
an account owner or a
billing admin to buy more IT assets. If you have a managed account,
contact
Zendesk
Sales
to buy more assets.


To buy more assets



In Admin Center, click
Account in the sidebar, then select Billing > Subscription.
A summary of your current subscription appears.


Click Manage to update your subscription.

If you don't see a Manage
button on the Subscription page, then you don't have permission
to make
changes.



Click the More products tab on
the Subscription page.

A list of
products you can add to your account appears, including the
Asset Pack add-on. IT assets
are sold in packs. Each asset pack includes 500 additional
asset records per month.






Enter the number of asset packs you want to add.

To learn more about the add-on, click
Find out more.






Click Add to subscription.

Your subscription summary is updated to reflect the
purchase price.



Click Update subscription to purchase
the add-on.


Follow the payment instructions on the Payment page to complete
your purchase.



Within a reasonable amount of time (typically 24 hours), your IT
assets are updated to show
the new limit. You can have up to 100,000 assets in your account.




{
"@context": "https://schema.org",
"@type": "TechArticle",
"@id": "https://support.zendesk.com/hc/en-us/articles/10412597183898-Buying-more-IT-assets",
"url": "https://support.zendesk.com/hc/en-us/articles/10412597183898-Buying-more-IT-assets",
"headline": "Buying more IT assets",
"description": "You can increase your IT asset records by purchasing additional asset packs through the Subscription page in Admin Center if you have the required permissions.",
"articleSection": "Product help",
"datePublished": "2026-03-11T17:24:11+00:00",
"dateModified": "2026-03-26T22:53:13.887082+00:00",
"inLanguage": "en-US",
"mainEntityOfPage": {
"@type": "WebPage",
"@id": "https://support.zendesk.com/hc/en-us/articles/10412597183898-Buying-more-IT-assets"
},
"author": {
"@type": "Organization",
"name": "Zendesk",
"url": "https://www.zendesk.com"
},
"publisher": {
"@type": "Organization",
"name": "Zendesk"
},
"isPartOf": {
"@type": "WebSite",
"name": "Zendesk Help",
"url": "https://support.zendesk.com/hc/en-us"
},
"about": {
"@type": "SoftwareApplication",
"name": "Zendesk"
}
}


//
const fast_path_style = document.createElement('style');
fast_path_style.innerHTML = `#article-body .fastpath{font-size:.9em;background-color:#f3f3f3;border:1px solid #d3d3d3;padding:10px 10px 8px;margin-bottom:16px}#article-body .fastpath::before{content:none!important}`;
document.head.appendChild(fast_path_style);
//


//
const ai_summary_style = document.createElement('style');
ai_summary_style.innerHTML = `#styled-article-body{padding:0 0 0}#article-body #docs-ai-summary{background-color:#f3f3f3;border:1px solid #d3d3d3;padding:10px 10px 6px;margin-bottom:16px}#article-body #docs-ai-summary #docs-ai-summary-toggle{font-size:.9em;font-weight:700;margin-bottom:4px;cursor:pointer;display:flex;justify-content:space-between;align-items:center}#article-body #docs-ai-summary #docs-ai-summary-toggle #up-triangle{margin-left:auto;padding-right:10px;display:none}#article-body #docs-ai-summary #docs-ai-summary-toggle #down-triangle{margin-left:auto;padding-right:10px}#article-body #docs-ai-summary #docs-ai-summary-content{font-size:.9em;padding-left:25px;padding-right:25px;margin-bottom:12px}`;
document.head.appendChild(ai_summary_style);

const toggleAISummary = () => {
const summary = document.getElementById("docs-ai-summary-content");
const upTriangle = document.getElementById("up-triangle");
const downTriangle = document.getElementById("down-triangle");
if (summary.style.display === "none") {
summary.style.display = "block";
upTriangle.style.display = "none";
downTriangle.style.display = "inline";
} else {
summary.style.display = "none";
upTriangle.style.display = "inline";
downTriangle.style.display = "none";
}
};

document.getElementById("docs-ai-summary-toggle").addEventListener("click", toggleAISummary);
//
