About the Contacts page

Location: Admin Center > Account > Billing > Contacts.
The Contacts page in Admin Center provides a list of all team members who are account contacts. This includes the account owner and all billing admins in the account.

The account owner, often the person who created the account, is a special type of administrator with access to areas of Zendesk that other admins do not have. There can be only one account owner. See Understanding Zendesk Support user roles.
Billing admins are admins that have special permission to help the account owner manage subscriptions. See About billing admins.


Any Zendesk admin can open the Contacts page and view account contacts, but only the account owner can make changes. The account owner can use the Contacts page to view account contacts, add or remove billing admins, and change the account owner
This article includes these sections:

Opening the Contacts page
Finding account contacts


Related articles

Enabling admins to manage subscriptions
Finding and changing the account owner



Opening the Contacts page

You’ll find the Contacts page in Admin Center.
To open the Contacts page


In Admin Center, click Account in the sidebar, then select Billing > Contacts.
The Contacts page appears. Admins will see a view-only version of the page. The account owner will see buttons and menus to make changes.

Admins can use this page to find billing admin contact information to manually request subscription changes or discuss the status of subscription change requests.
In addition, the account owner can use this page to:

Add billing admins
Remove billing admins
Change the account owner




Note: In legacy Chat only accounts, this page is named Account Owner instead of Contacts and billing admins are not supported. See Finding and changing the account owner (legacy Chat).



Finding account contacts

The list of team members who are account contacts can be searched by user profile properties, such as name and email address, filtered by last sign-in, and sorted by last sign-in and creation date. Additionally, you can modify settings for any account contact from the list.
The account owner is always shown at the top of the list, making the owner easy to find.