Viewing and managing your subscription for Forethought AI agents by Zendesk

<p id="docs-hc-snippet" style="display: none;">
Subscriptions for most Zendesk products are managed in Admin Center. This
article describes how to use Admin Center to help you view and manage your
subscriptions for Forethought AI agents.
</p>
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<a href="https://support.zendesk.com/hc/en-us/articles/5411234991258-plan" rel="noopener" target="_blank">What's my plan?</a>
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<strong>All Suites</strong>
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<td>Team, Growth, Professional, Enterprise, or Enterprise Plus</td>
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<strong>Support</strong>
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<td>Team, Professional, or Enterprise</td>
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Summary: <span id="up-triangle">◀</span><span id="down-triangle">▼</span>
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You can view and manage your Forethought AI agents subscription, including
plan details, billing cycle, and invoices, through Admin Center. To change
your subscription or cancel
your account, contact Zendesk Sales.
</p>
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<div class="body">
<div class="p">
<div class="note fastpath">
<span class="fastpathtitle">Location: </span><span class="ph">Admin Center &gt; Account &gt; Billing &gt; Subscription</span>
</div>
</div>
<p class="p">
Subscriptions for most Zendesk products are managed in Admin Center.
This article describes
how to use Admin Center to help you view and manage your subscriptions
for Forethought AI
agents.
</p>
<div class="p">
This article contains these topics:
<ul class="ul" id="topic-1__ul_uyg_4dw_zgb">
<li class="li">
<a class="xref" href="#topic_zjz_pdw_zgb">Viewing your subscription</a>
</li>
<li class="li">
<a class="xref" href="#topic_xtw_3kw_zgb">Buying or changing your Forethought AI agents subscription</a>
</li>
<li class="li">
<a class="xref" href="#topic_xcq_sgt_w2b">Canceling an account</a>
</li>
</ul>
</div>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_zjz_pdw_zgb">
<h2 class="title topictitle2" id="ariaid-title2">Viewing your subscription</h2>
<div class="body">
<p class="p">
You must be an admin or account owner to view subscription information
for your account.
</p>
<p class="p">
<strong class="ph b">To view plan subscriptions</strong>
</p>
<ol class="ol" id="topic_zjz_pdw_zgb__ol_wcw_4gq_nlb">
<li class="li">
<span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_icon.png">
<strong class="ph b">Account</strong> in the sidebar, then select <strong class="ph b">Billing &gt; Subscription</strong>.</span>
<p class="p">A plan summary appears</p>
<p class="p">
<img class="image img-screenshot" id="topic_zjz_pdw_zgb__image_zpk_k2r_s3c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ft_subscription_small.png" width="730">
</p>
<p class="p">
The plan
summary includes your current subscription billing cycle
and payment information. It
also includes:
</p>
<div class="p">
<ul class="ul" id="topic_zjz_pdw_zgb__ul_fml_d5m_hjc">
<li class="li" dir="ltr">
<strong class="ph b">Products </strong>and<strong class="ph b"> Extras</strong>:
The list of products and add-ons
included in your subscription.
</li>
<li class="li" dir="ltr">
The <strong class="ph b">Plan</strong> type: Team,
Professional, or Enterprise.
</li>
<li class="li" dir="ltr">
<strong class="ph b">Cost</strong>: The cost of each
item in the subscription is included.
</li>
</ul>
</div>
</li>
<li class="li">
Click <strong class="ph b">View invoices</strong> to view your
latest invoices.
<p class="p">
An Invoices page appears with
a list of your latest invoices. It also includes your current
invoice address and the
names and email addresses of everyone who receives a copy
of your invoices.
</p>
</li>
</ol>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_xtw_3kw_zgb">
<h2 class="title topictitle2" id="ariaid-title3">Buying or changing your Forethought AI agents subscription</h2>
<div class="body">
<p class="p">
If you wish to purchase Forethought AI agents, you can view plan
summaries and compare
plans on the
<a class="xref" href="https://www.zendesk.com/service/ai/ai-agents/" target="_blank">Zendesk pricing page</a>.
To buy Forethought AI agents by Zendesk,
contact
<a class="xref" href="https://www.zendesk.com/contact/#step-4" target="_blank">Zendesk Sales</a>.
Forethought AI agent
<a class="xref" href="https://forethought.ai/pricing" target="_blank">plans</a>
are available for an annual recurring fee.
</p>
<p class="p" dir="ltr">
If you want to change your Forethought AI agents subscription, contact
<a class="xref" href="https://www.zendesk.com/contact/#step-4" target="_blank">Zendesk
Sales</a>.
They can help you with upgrading your plan type, buying add-ons,
or
increasing your resolution allowance.
</p>
</div>
</div>
<div aria-labelledby="ariaid-title4" class="topic nested1" id="topic_xcq_sgt_w2b">
<h2 class="title topictitle2" id="ariaid-title4">Canceling an account</h2>
<div class="body">
<p class="p">
In some cases, you may want to cancel your entire Forethought AI
agents account. You must
be the account owner to cancel the account. Billing admins can't
cancel accounts. To cancel
your account, contact
<a class="xref" href="https://www.zendesk.com/contact/#step-4" target="_blank">Zendesk Sales</a>.
</p>
<p class="p">
If you cancel in the middle of a billing cycle, you can continue
to use the account until
your billing cycle ends. After your billing cycle ends, the cancellation
takes effect.
</p>
<p class="p">
After your account is canceled, you can no longer sign in to your
account. You won't be
able to access your tickets, user information, channels, business
rules, or any other
settings as applicable to your subscription. Your account data will
be deleted in accordance
with the
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408883628954" target="_blank">Service Data Deletion Policy</a>.
</p>
</div>
</div>
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