Managing invoices

Location: Admin Center > Account > Billing > Invoices

Invoices for most Zendesk products are managed in Admin Center. This article describes how to use Admin
Center to view and download invoices for your Zendesk account, change the invoice address, and
add or remove invoice recipients. For more information on billing, see Billing FAQ and resources.
You must be the account owner or a billing admin to perform these tasks. If you are an administrator,
agent, or another individual (for example, an accountant) without access to Zendesk invoices,
ask the account owner or a billing admin for help. For example, the account owner can download
an invoice and email it to you. The owner can also add you to the list of invoice recipients.
This article contains the following topics:

Viewing invoices
Changing the invoice address
Adding or removing invoice recipients



Viewing invoices

All account owners and billing admins can view and download invoices for their Zendesk
account.
To view invoices


In Admin Center, click
Account in the sidebar, then select Billing > Invoices. An Invoices page appears with a list of your latest invoices. It also
includes your current invoice address and the names and email addresses everyone who
receives a copy of invoices for your Zendesk account (Recipients).

Select the invoice you want, then click the download icon to view or download it.
Payment instructions are included on the invoice, including Zendesk wire transfer
details.





Changing the invoice address

The business details address (also known as the "sold to" address) on your Zendesk
account is the address where your business is physically located. If your business
relocates, account owners and billing admins can update this address. If you aren't using
electronic payments, your business details address is the same as your invoice address. All
invoices will be sent to this address.
For existing customers on electronic payment, you can have an invoice address (also
known as the "bill to" address) that is separate from the business details address. The
invoice address specifies where invoices should be sent for payment.
To change the business details address

In Admin Center, click
Account in the sidebar, then select Billing > Payment.
Under Business details, click Edit. You can have only one Business
details address for your account.


Save your changes.

To change the invoice address

In Admin Center, click
Account in the sidebar, then select Billing > Payment.
Under Payment method, click Edit.
Enter your payment details and address. Any information you change will appear on all
invoices moving forward. Invoices issued before the update will not change.


Save your changes.




Adding or removing invoice recipients

Account owners and billing admins can edit the list of users who receive invoices for every
billing cycle. For example, an account owner may want to make sure the Finance department at
their company receives a copy of each invoice. Adding a user to receive invoices does not
require the use of an agent seat.
To change invoice recipients


In Admin Center, click
Account in the sidebar, then select Billing > Invoices. A Recent Invoices page appears with a list of your latest invoices. It also
includes your current invoice address and the names and email addresses of everyone who
receives a copy of invoices for your Zendesk account.

To add a recipient, click the Recipients tab, then click Edit.
To add a recipient, click Add new.

Enter the recipient's name and email address, then click Save.
To remove a recipient, click X next to the name of the recipient, then click
Save.