Understanding account owner permissions

The account owner is typically the person who activated your Zendesk instance, but you can change this later. The account owner has all the permissions of an administrator (as detailed in Understanding Zendesk Support user roles) plus the following unique permissions:
Subscription changes

Update the subscription plan level
Add or remove products

Increase or decrease the agent count

Billing and payment management

View and download invoices in product
Update the invoice address
Determine who can receive invoices
Update the payment method
Update the payment schedule

Account changes

Rename the account subdomain
Select domains that can utilize ticket exports
Cancel the account
Change account ownership to a current administrator
Edit the account owner's user profile
Change the agent brand



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