Buying the Copilot add-on

<p style="display: none;" id="docs-hc-snippet">ZendeskCopilotis a set of features that expand on the AI offerings already built into the Zendesk Suite. It’s available as an add-on for all Suite plans and for Support Professional and Enterprise plans, allowing you to achieve even more of your business goals, like increased cost savings, improved customer interactions with your bots, reduced agent onboarding time, and more.</p><div class="article-banners">
<div id="docs-wmp-link"><a href="https://support.zendesk.com/hc/en-us/articles/5411234991258-plan" target="_blank" rel="noopener noreferrer">What's my plan?</a></div>
<div class="article-banner" id="suite_pee"><figure class="wysiwyg-table wysiwyg-table-align-left"><table><tbody><tr>
<td><strong>All Suites</strong></td>
<td>Professional, Enterprise, or Enterprise Plus</td>
</tr></tbody></table></figure></div>
<div class="article-banner" id="support_pe"><figure class="wysiwyg-table wysiwyg-table-align-left"><table><tbody><tr>
<td><strong>Support</strong></td>
<td>Professional or Enterprise</td>
</tr></tbody></table></figure></div>
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<p id="docs-ai-summary-toggle">Verified AI summary <span id="up-triangle">◀</span><span id="down-triangle">▼</span></p>
<p id="docs-ai-summary-content">Enhance your customer support with the Copilot add-on, offering advanced AI features to boost cost savings, improve customer interactions, and reduce agent onboarding time. Available for Professional and Enterprise plans, you can purchase it through your account's billing section or as part of a discounted Suite + Copilot bundle. Account owners and billing admins can upgrade instantly when prompted by in-product notifications.</p>
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<div class="note fastpath">
<span class="fastpathtitle">Location: </span><span class="ph">Admin Center &gt; Account &gt; Billing &gt; Subscription</span>
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<p class="p">Zendesk <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/5524125586330" target="_blank" rel="noopener noreferrer">Copilot </a>is a set of features that expand on the AI offerings already built into the Zendesk Suite. It’s available as an add-on for all Suite plans and for Support Professional and Enterprise plans, allowing you to achieve even more of your business goals, like increased cost savings, improved customer interactions with your bots, reduced agent onboarding time, and more.</p>
<p class="p">You must be the account owner or billing admin to buy the add-on. If you have a <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408833931674" target="_blank" rel="noopener noreferrer">self-service</a> or managed account, contact your Zendesk account representative for purchasing instructions.</p>
<div class="p">
<p>This article contains these sections:</p>
<ul class="ul" id="topic_onl_22l_mbb__ul_qcy_nrt_yhc">
<li class="li" data-list-item-id="efdb3f4d40ef2b738349dd9854fa33bca"><a class="xref" href="#topic_evb_hst_yhc">Buying the Copilot add-on from the Subscription page</a></li>
<li class="li" data-list-item-id="ef4b7d5ff23d960c29df1ad5413f40675"><a class="xref" href="#topic_zxv_j5t_yhc">Buying the Suite + Copilot bundle</a></li>
<li class="li" data-list-item-id="ecbace4cee6b7221d220d961ca2478d97"><a class="xref" href="#topic_l3r_rrt_yhc">Instantly buying the Copilot add-on</a></li>
</ul>
</div>
</div><div class="topic nested1" id="topic_evb_hst_yhc" aria-labelledby="ariaid-title2">
<h2 class="title topictitle2" id="ariaid-title2">Buying the Copilot add-on from the Subscription page</h2>
<div class="body">
<p class="p">If you have an <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/5524125586330#topic_tmf_cbc_3xb" target="_blank" rel="noopener noreferrer">eligible</a> <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408833931674" target="_blank" rel="noopener noreferrer">online-assisted</a> account, you can buy the Copilot add-on directly from the shopping cart.</p>
<p class="p"><strong class="ph b">To buy the Copilot add-on</strong></p>
<ol class="ol" id="topic_evb_hst_yhc__ol_pvw_kst_yhc">
<li class="li" dir="ltr" data-list-item-id="e9671d56ba6fd640b90910f5f711ddd84">
<p><span class="ph">In </span><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank" rel="noopener noreferrer"><span class="ph">Admin Center</span></a><span class="ph">, click <img class="wysiwyg-image" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_icon.png"> <strong class="ph b">Account</strong> in the sidebar, then select <strong class="ph b">Billing &gt; Subscription</strong>.</span></p>
<p class="p">A summary of your current plan appears.</p>
</li>
<li class="li" data-list-item-id="eb29d0c12ec34b828ddadad1d12adecf6">
<p>Click <strong class="ph b">Manage</strong>.</p>
<p class="p">If you don't see a <strong class="ph b">Manage</strong> button on the Subscription page, then you don't have permission to make changes. If there are additional products you can buy, you’ll see a <strong class="ph b">New</strong> button next to the More products tab.</p>
<p class="p"><img class="wysiwyg-image img-screenshot" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/advanced_ai_subscription_new.png" width="600" id="topic_evb_hst_yhc__image_qvw_kst_yhc"></p>
</li>
<li class="li" data-list-item-id="e1910d0305967a5f2de8bb82ded1a4992">
<p>Click <strong class="ph b">More products</strong>.</p>
<p class="p" dir="ltr">A list of products you can add to your account appears, including the Copilot add-on.</p>
<p class="p" dir="ltr">The Copilot add-on is listed only if your account meets the <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/5524125586330#topic_tmf_cbc_3xb" target="_blank" rel="noopener noreferrer">requirements for Copilot</a>.</p>
<p><img class="wysiwyg-image img-screenshot" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/copilot_add_on.png" width="600" id="topic_evb_hst_yhc__image_rvw_kst_yhc"></p>
</li>
<li class="li" data-list-item-id="ee0023cd74a494760cc0ec1d043aba6ef">To buy the Copilot add-on, click <strong class="ph b">Add to subscription</strong>.</li>
<li class="li" data-list-item-id="e7fdc60ad8204cb3387b996b504f51c6e">Click <strong class="ph b">Update subscription</strong> to complete the purchase.</li>
</ol>
</div>
</div><div class="topic nested1" id="topic_zxv_j5t_yhc" aria-labelledby="ariaid-title3">
<h2 class="title topictitle2" id="ariaid-title3">Buying the Suite + Copilot bundle</h2>
<div class="body">
<p class="p">For new customers who want to purchase a Zendesk Suite professional plan or above, you can save money by buying a Suite + Copilot bundle. This bundle includes both Zendesk Suite and the Zendesk Copilot add-on at a discounted price.</p>
<p class="p">Contact <a class="xref" href="https://www.zendesk.com/contact/" target="_blank" rel="noopener noreferrer">Zendesk Sales</a> to buy the bundle.</p>
</div>
</div><div class="topic nested1" id="topic_l3r_rrt_yhc" aria-labelledby="ariaid-title4">
<h2 class="title topictitle2" id="ariaid-title4">Instantly buying the Copilot add-on</h2>
<div class="body" id="body_k25_vrt_yhc">
<p class="p">Zendesk Professional and above plans include free access to limited Copilot features and you can quickly upgrade to the Copilot add-on if desired. Account owners and billing admins will see upgrade options in several locations in Support and Admin Center. Where additional Copilot features are available, you'll see an add-on badge (<img class="wysiwyg-image" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/copilot_buy_badge.png" width="80" id="topic_l3r_rrt_yhc__image_xqg_yj5_yhc">).</p>
<p class="p"><img class="wysiwyg-image img-screenshot" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/copilot_buy_in_product.png" width="300" id="topic_l3r_rrt_yhc__image_vvs_fh5_yhc"></p>
<p class="p"><img class="wysiwyg-image img-screenshot" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/copilot_buy_admin_center.png" width="400" id="topic_l3r_rrt_yhc__image_y1c_fk5_yhc"></p>
<p class="p"><strong class="ph b">To instantly buy the Copilot add-on</strong></p>
<ol class="ol" id="topic_l3r_rrt_yhc__ol_wmd_ltt_yhc">
<li class="li" data-list-item-id="e9981534f88aae74fbcd0a4ab66e2ce55">
<p>Click the add-on badge (<img class="wysiwyg-image" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/copilot_buy_badge.png" width="80" id="topic_l3r_rrt_yhc__image_u3t_hl5_yhc">).</p>
<p class="p">A modal appears with a brief description of the feature that requires the Copilot add-on.</p>
<p class="p"><img class="wysiwyg-image img-screenshot" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/copilot_buy_instant_modal.png" width="450" id="topic_l3r_rrt_yhc__image_hfn_4l5_yhc"></p>
</li>
<li class="li" data-list-item-id="eb88a34a523f69e912073627e2066a416">Click <strong class="ph b">Upgrade Copilot</strong> to buy the add-on.</li>
<li class="li" data-list-item-id="eac2364a2b2fb8222594acd1030034b39">
<p>An in-product shopping cart appears.</p>
<p class="p"><img class="wysiwyg-image img-screenshot" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/copilot_buy_instant_cart.png" width="550" id="topic_l3r_rrt_yhc__image_cl1_tl5_yhc"></p>
</li>
<li class="li" data-list-item-id="e67f990e742ccd571030a830e4fca72bd">Review your subscription changes, then click <strong class="ph b">Update subscription</strong> to complete the purchase.</li>
</ol>
</div>
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