Managing data storage in your Zendesk account

<body>
<p id="docs-hc-snippet" style="display: none;">You can monitor the data storage usage in your account and manage data storage as needed. If you reach your storage limit or expect that you will, you can remove data to free up space or you can purchase more storage to increase your limit.</p>
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<p id="docs-ai-summary-toggle">Summary: <span id="up-triangle">◀</span><span id="down-triangle">▼</span></p>
<p id="docs-ai-summary-content">You can monitor and manage your account's data storage, including tickets, files, custom objects, users, and external content. Storage limits vary by plan and agent count. When nearing limits, you receive notifications and can free up space by deleting data or purchasing additional storage in increments. Storage usage is tracked on a dashboard with detailed charts and historical data for informed management.</p>
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<div class="body">

<p class="p">You can monitor the data storage usage in your account and manage data storage as
needed. If you reach your storage limit or expect that you will, you can
remove data to free up space or you can purchase more storage to increase
your limit. </p>
<p class="p" dir="ltr">This article contains the following sections:</p>
<ul class="ul" id="topic-1__ul_uyd_zd2_hlb">
<li class="li" dir="ltr"><a class="xref" href="#topic_izq_c22_hlb">Default storage limits</a></li>
<li class="li"><a class="xref" href="#topic_qjz_h22_hlb">How Zendesk calculates your storage usage</a></li>
<li class="li"><a class="xref" href="#topic_zpg_txm_3xb">Monitoring storage usage</a></li>
<li class="li"><a class="xref" href="#topic_sgk_wr4_lzb">Storage notifications</a></li>
<li class="li"><a class="xref" href="#topic_m4t_fdw_5lb">Removing data to free up space</a></li>
<li class="li"><a class="xref" href="#topic_xwl_ycw_5lb">Increasing your storage limits</a></li>
<li class="li"><a class="xref" href="#topic_pkw_qcz_tzb">Buying more storage</a></li>
</ul>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_izq_c22_hlb">
<h2 class="title topictitle2" id="ariaid-title2"><strong class="ph b" id="docs-internal-guid-d9283982-7fff-66d1-84e0-93367262ca99">Default storage limits</strong></h2>
<div class="body">
<p class="p" dir="ltr">Over time, your company will accumulate a lot of data in your
Zendesk account. This data is important to you for a lot of reasons.
That's why all customers have the ability to store a default amount
of ticket data and files, along with custom objects and user data.
These storage limits exist to ensure the reliability and usability
of Zendesk services. Most customers will never use all of their
storage. </p>
<div class="p">
<div class="note">
<span class="notetitle">Note:</span> Storage limits do not include call recordings (see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408828042010#topic_dcg_3ph_2db" target="_blank">Recording
storage</a>).</div>
</div>
<p class="p">Storage consists of these parts:</p>
<ul class="ul" id="topic_izq_c22_hlb__ul_lhb_g22_hlb">
<li class="li" dir="ltr">
<strong class="ph b">Tickets:</strong> Total size of all ticket <a class="xref" href="#topic_qjz_h22_hlb">storage
objects</a> in the Support ticketing system. </li>
<li class="li" dir="ltr">
<strong class="ph b">File storage:</strong>Total size of all the files
attached to storage objects in the Support ticketing system. </li>
<li class="li">
<strong class="ph b">Custom objects</strong>: Total size of all storage required to
support custom objects, objects records, fields,
permissions, and relationships added to the account. <div class="note" id="topic_izq_c22_hlb__note_uv4_dvc_hkc">
<span class="notetitle">Note:</span> Ticket multi-lookup field
values count towards your custom object record and
data storage limits.</div>
</li>
<li class="li">
<strong class="ph b">Users</strong>: Total size of all storage required to support
users added to the account. </li>
<li class="li">
<strong class="ph b">External content</strong>: Total size of all <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9822956298010" target="_blank">external content
</a>brought into Zendesk.</li>
</ul>
<p class="p" dir="ltr">The default storage limits include a base storage amount for
all plans and an additional per-seat allocation that varies per plan
type: </p>
<div class="tablenoborder">
<table border="1" cellpadding="4" cellspacing="0" class="table" frame="border" id="topic_izq_c22_hlb__table_lks_q22_hlb" rules="all" summary="">
<colgroup>
<col style="width:19.002695417789756%">
<col style="width:13.477088948787062%">
<col style="width:15.22911051212938%">
<col style="width:13.477088948787062%">
<col style="width:19.81132075471698%">
<col style="width:19.002695417789756%">
</colgroup>
<thead class="thead" style="text-align:left;">
<tr class="row">
<th class="entry cellrowborder" id="d90e159" style="vertical-align:top;">Plan</th>
<th class="entry cellrowborder" colspan="3" id="d90e162" style="vertical-align:top;">Base
storage per account</th>
<th class="entry cellrowborder" colspan="2" id="d90e165" style="vertical-align:top;">Additional storage
per agent</th>
</tr>
<tr class="row">
<th class="entry cellrowborder" id="d90e171" style="vertical-align:top;">Support or Suite</th>
<th class="entry cellrowborder" id="d90e174" style="vertical-align:top;">Data</th>
<th class="entry cellrowborder" id="d90e177" style="vertical-align:top;">File</th>
<th class="entry cellrowborder" id="d90e180" style="vertical-align:top;">External content</th>
<th class="entry cellrowborder" id="d90e183" style="vertical-align:top;">Data</th>
<th class="entry cellrowborder" id="d90e187" style="vertical-align:top;">File</th>
</tr>
</thead>
<tbody class="tbody">
<tr class="row">
<td class="entry cellrowborder" headers="d90e159 d90e171" style="vertical-align:top;">Team</td>
<td class="entry cellrowborder" headers="d90e162 d90e174" style="vertical-align:top;">10 GB</td>
<td class="entry cellrowborder" headers="d90e162 d90e177" style="vertical-align:top;">10 GB</td>
<td class="entry cellrowborder" headers="d90e162 d90e180" style="vertical-align:top;">100 MB</td>
<td class="entry cellrowborder" headers="d90e165 d90e183" style="vertical-align:top;">50 MB per agent</td>
<td class="entry cellrowborder" headers="d90e165 d90e187" style="vertical-align:top;">2 GB per agent</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d90e159 d90e171" style="vertical-align:top;">Growth</td>
<td class="entry cellrowborder" headers="d90e162 d90e174" style="vertical-align:top;">10 GB</td>
<td class="entry cellrowborder" headers="d90e162 d90e177" style="vertical-align:top;">10 GB</td>
<td class="entry cellrowborder" headers="d90e162 d90e180" style="vertical-align:top;">500 MB</td>
<td class="entry cellrowborder" headers="d90e165 d90e183" style="vertical-align:top;">100 MB per agent</td>
<td class="entry cellrowborder" headers="d90e165 d90e187" style="vertical-align:top;">5 GB per agent</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d90e159 d90e171" style="vertical-align:top;">Professional</td>
<td class="entry cellrowborder" headers="d90e162 d90e174" style="vertical-align:top;">10 GB</td>
<td class="entry cellrowborder" headers="d90e162 d90e177" style="vertical-align:top;">10 GB</td>
<td class="entry cellrowborder" headers="d90e162 d90e180" style="vertical-align:top;">500 MB</td>
<td class="entry cellrowborder" headers="d90e165 d90e183" style="vertical-align:top;">100 MB per agent</td>
<td class="entry cellrowborder" headers="d90e165 d90e187" style="vertical-align:top;">5 GB per agent</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d90e159 d90e171" style="vertical-align:top;">Enterprise, Enterprise Plus</td>
<td class="entry cellrowborder" headers="d90e162 d90e174" style="vertical-align:top;">10 GB</td>
<td class="entry cellrowborder" headers="d90e162 d90e177" style="vertical-align:top;">10 GB</td>
<td class="entry cellrowborder" headers="d90e162 d90e180" style="vertical-align:top;">1 GB</td>
<td class="entry cellrowborder" headers="d90e165 d90e183" style="vertical-align:top;">200 MB per agent</td>
<td class="entry cellrowborder" headers="d90e165 d90e187" style="vertical-align:top;">10 GB per agent</td>
</tr>
</tbody>
</table>
</div>
<div class="note">
<span class="notetitle">Note:</span> If you exceed your limit, you can remove data to free up space. If you
need help making that decision, Zendesk will work with you.
Ultimately, Zendesk always reserves the right to enforce product
limits, including charging for additional usage or curtailing usage
if the limits are surpassed.</div>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_qjz_h22_hlb">
<h2 class="title topictitle2" id="ariaid-title3">How Zendesk calculates your storage usage</h2>
<div class="body">
<p class="p">Each ticket in your Zendesk account is composed of multiple data storage
objects. For example, a ticket is composed of metadata, and then
depending on what’s included in the ticket, a number of additional
data storage objects such as attachments, events, tags, and so on.
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408887617050" target="_blank">Archived tickets</a> are
included in the storage usage calculations, but <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408883872538" target="_blank">deleted tickets</a> (via
soft delete or permanent delete) are
not. If you use <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/5914453843994" target="_blank">custom objects</a>, each
custom object record is calculated as 2 KB of storage. <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408893585178" target="_blank">User</a> storage is also
included in the calculations. Storage requirements for <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408832876442#topic_lzq_5br_1bb" target="_blank">original email
messages</a> and <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408882246298" target="_blank">organizations</a> are not
included.
</p>
</div>
</div>
<div aria-labelledby="ariaid-title4" class="topic nested1" id="topic_zpg_txm_3xb">
<h2 class="title topictitle2" id="ariaid-title4">Monitoring storage usage</h2>
<div class="body">
<p class="p">To help you monitor storage usage on your account, Zendesk provides a
storage usage dashboard. You can use this dashboard to view your
current usage and compare it against your storage limits. </p>
<p class="p">The storage usage dashboard is not available for customers with legacy
Support and Support Suite <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408833931674" target="_blank">self-service
accounts</a>.</p>
<div class="note">
<span class="notetitle">Note:</span> Customers who have accounts with Enterprise License Agreements (ELAs)
will see storage usage information on the dashboard, but they will
not see usage limitations or usage notifications.</div>
<p class="p"><strong class="ph b">To monitor storage usage</strong></p>
<ol class="ol" id="topic_zpg_txm_3xb__ol_szj_cym_3xb">
<li class="li">In Admin Center, click <img class="image img-screenshot" id="topic_zpg_txm_3xb__image_tvj_ltl_hl" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/admin_center_home_icon.png" width="16"> Home in
the sidebar.<p class="p">A summary of
your storage usage appears on the Admin Center home
page. </p>
<p class="p"><img class="image img-screenshot" id="topic_zpg_txm_3xb__image_yl5_sqs_3xb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/admin_home_external_content.png" width="700"></p>
<p class="p">The summary
shows your data storage, file storage, and external
content storage as compared with the amount of
storage you have remaining. If you are over your
storage limit, you’ll see a warning symbol (!) in
the summary.</p>
</li>
<li class="li">To view more details about your storage usage, click <strong class="ph b">View
details</strong>. <p class="p">You can also follow these
instructions to view storage usage details: </p>
<ul class="ul" id="topic_zpg_txm_3xb__ul_y4w_crs_3xb">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_zpg_txm_3xb__image_fcc_flt_3xb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_icon.png">
<strong class="ph b">Account</strong> in the sidebar, then select <strong class="ph b">Usage &gt; Storage</strong>.</span></li>
</ul>
<p class="p">The detailed storage dashboard includes a summary of
your usage, along with charts for data storage, file storage, and external storage.
</p>
<p class="p"><img class="image img-screenshot" id="topic_zpg_txm_3xb__image_g5k_lrs_3xb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/storage_usage_external_content.png" width="700"></p>
<p class="p" dir="ltr">The
storage dashboard is refreshed every 24 hours, but
it can take up to 72 hours for your current usage to
be reflected in the dashboard.
The graph shows your
usage over time as compared with your storage limit.
The chart line is blue until you use over 80% of
your storage. At that point, it turns to orange. If
you exceed your storage limit, the line changes to
red.</p>
<p class="p">You can hover your mouse over each data
point to get more information.</p>
<p class="p"><img class="image img-screenshot" id="topic_zpg_txm_3xb__image_xwk_wgk_dzb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/storage_dashboard_tooltip.png" width="250"></p>
<p class="p">You can also
use the drop-down menus to show the chart by time
window and granularity. </p>
<p class="p" dir="ltr">Time window
options include: </p>
<ul class="ul" id="topic_zpg_txm_3xb__ul_chr_rrs_3xb">
<li class="li" dir="ltr">Last 7 days</li>
<li class="li" dir="ltr">Last 30 days</li>
<li class="li" dir="ltr">Last 90 days</li>
<li class="li" dir="ltr">Last 365 days</li>
<li class="li" dir="ltr">Custom range</li>
</ul>
<p class="p" dir="ltr">Granularity options include: </p>
<ul class="ul" id="topic_zpg_txm_3xb__ul_dhr_rrs_3xb">
<li class="li" dir="ltr">Daily </li>
<li class="li" dir="ltr">Weekly</li>
<li class="li" dir="ltr">Monthly</li>
<li class="li" dir="ltr">Quarterly</li>
</ul>
</li>
</ol>
<p class="p">Data collection for the storage usage dashboard started in May 2023, so
your usage before that date isn't available and appears as zero on
the chart. </p>
</div>
</div>
<div aria-labelledby="ariaid-title5" class="topic nested1" id="topic_sgk_wr4_lzb">
<h2 class="title topictitle2" id="ariaid-title5">Storage notifications</h2>
<div class="body">
<p class="p">When you’re approaching your storage limit by using more than 80% of your
storage, you'll receive an in-product warning message. For
example:</p>
<p class="p"><img class="image img-screenshot" id="topic_sgk_wr4_lzb__image_kvr_1s4_lzb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_add_storage_button_warning.png" width="350"></p>
<p class="p">If you go over your storage limit, you’ll receive an in-product error
message. For example:</p>
<p class="p"><img class="image img-screenshot" id="topic_sgk_wr4_lzb__image_y15_2s4_lzb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_add_storage_button_short.png" width="400"></p>
<p class="p">Admins who don't have permission to make billing changes will see similar
storage notifications, but they must contact a billing admin to add
more storage. For example:</p>
<p class="p"><img class="image img-screenshot" id="topic_sgk_wr4_lzb__image_onr_crd_fbc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_add_storage_request_error.png" width="420"></p>
<p class="p" dir="ltr">To create more storage, you can do one of the following:</p>
<ul class="ul" id="topic_sgk_wr4_lzb__ul_mw1_3s4_lzb">
<li class="li"><a class="xref" href="#topic_sgk_wr4_lzb__ul_mw1_3s4_lzb">Remove data to free up space</a></li>
<li class="li">
<a class="xref" href="#topic_xwl_ycw_5lb">Increase your
storage limit</a>. You must be an account owner
or a billing admin to increase your storage limit.</li>
</ul>
</div>
</div>
<div aria-labelledby="ariaid-title6" class="topic nested1" id="topic_m4t_fdw_5lb">
<h2 class="title topictitle2" id="ariaid-title6">Removing data to free up space</h2>
<div class="body">
<p class="p" dir="ltr">If it looks like you're near your storage limit, there are few
things you can do to remove data from your account to free up space.
Deletions can take up to 24 hours to show up on the storage
dashboard.</p>
<div class="p" dir="ltr">For example, you might do any of the following:<ul class="ul" id="topic_m4t_fdw_5lb__ul_axg_gnm_l4b">
<li class="li">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6388012977306" target="_blank">Create a ticket
deletion schedule</a>, an <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6062884435866" target="_blank">end-user deletion
schedule</a>, or buy the <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6119316155930" target="_blank">Advanced Data
Privacy and Protection add-on</a>, which
includes advanced data retention policies.<p class="p">With
deletion schedules, which is a bundled feature,
you can have only one ticket and end-user deletion
schedule active at a time. With the add-on, you
can have multiple active schedules and also
segment by other criteria, such as brand.</p>
</li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408821737498" target="_blank">Delete
users</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408883872538" target="_blank">Manually delete
tickets</a></li>
<li class="li">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408886165402" target="_blank">Export data to a
JSON, CSV, or XML file</a> as a backup, then
delete the data from your account.</li>
<li class="li">
<a class="xref" href="https://developer.zendesk.com/rest_api/docs/support/incremental_export#incremental-exports" target="_blank"> Use the
Incremental Exports API</a> to export the data as a backup, then
delete the data from your account.</li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6093145333786" target="_blank">Delete custom
object records</a></li>
<li class="li">Remove external content from <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9796584600218" target="_blank">Confluence
connections</a>, <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4593564000410" target="_blank">crawlers, or the
federated search API</a>.</li>
<li class="li">You can free up file storage for attachments by deleting
the tickets with attachments. You can also use the
<a class="xref" href="https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_comments/#redact-ticket-comment-in-agent-workspace" target="_blank">Ticket Comments
API</a> or create <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9783945525658" target="_blank">attachment deletion
schedules</a> to automatically remove
attachments. For tickets that haven't been closed
yet, you can use the <a class="xref" href="https://developer.zendesk.com/api-reference/ticketing/tickets/ticket-attachments/#redact-comment-attachment" target="_blank">Redact comment
attachment
endpoint</a>.</li>
<li class="li">Refer to <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408830952474" target="_blank">this Help and FAQs
article</a> for additional deletion tips. </li>
</ul>
</div>
<div class="note">
<span class="notetitle">Note:</span> Zendesk cannot help you by automatically removing unwanted data from
your account. There is no external, account-level setting to do
this. </div>
</div>
</div>
<div aria-labelledby="ariaid-title7" class="topic nested1" id="topic_xwl_ycw_5lb">
<h2 class="title topictitle2" id="ariaid-title7">Increasing your storage limits</h2>
<div class="body">
<p class="p" dir="ltr"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408822084634" target="_blank">Account owners</a> and
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408838125082#topic_db4_zcc_wnb" target="_blank">billing admins</a> can
purchase the More Storage add-on to increase your storage limits.
You can increase your account’s storage in the following increments: </p>
<div class="tablenoborder">
<table border="1" cellpadding="4" cellspacing="0" class="table" frame="border" id="topic_xwl_ycw_5lb__table_fz5_bdw_5lb" rules="all" summary="">
<colgroup>
<col style="width:25%">
<col style="width:25%">
<col style="width:25%">
<col style="width:25%">
</colgroup>
<thead class="thead" style="text-align:left;">
<tr class="row">
<th class="entry cellrowborder" id="d90e623" style="vertical-align:top;">Plans</th>
<th class="entry cellrowborder" id="d90e626" style="vertical-align:top;">Data storage</th>
<th class="entry cellrowborder" id="d90e629" style="vertical-align:top;">File storage</th>
<th class="entry cellrowborder" id="d90e632" style="vertical-align:top;">External content</th>
</tr>
</thead>
<tbody class="tbody">
<tr class="row">
<td class="entry cellrowborder" headers="d90e623" style="vertical-align:top;">All Suite and Support plans</td>
<td class="entry cellrowborder" headers="d90e626" style="vertical-align:top;">500 MB</td>
<td class="entry cellrowborder" headers="d90e629" style="vertical-align:top;">25 GB</td>
<td class="entry cellrowborder" headers="d90e632" style="vertical-align:top;">500 MB</td>
</tr>
</tbody>
</table>
</div>
<p class="p">You may want to increase your storage limit if:</p>
<ul class="ul" id="topic_xwl_ycw_5lb__ul_zsb_1dw_5lb">
<li class="li" dir="ltr">Your company is expanding. You anticipate accelerated
growth within the next few months and higher ticket volumes. </li>
<li class="li" dir="ltr">Historically, your company has needed more storage
than other companies.</li>
<li class="li" dir="ltr">Your company has a use case that creates an
exceptional amount of customer service data.</li>
<li class="li">You're using custom objects with high record volume.</li>
<li class="li">Your company uses a lot of external content to power your
generative search, help center search, and Agent Workspace
results.</li>
</ul>
<p class="p">To buy more storage, see <a class="xref" href="#topic_pkw_qcz_tzb">Buying more storage</a>.</p>
</div>
</div>
<div aria-labelledby="ariaid-title8" class="topic nested1" id="topic_pkw_qcz_tzb">
<h2 class="title topictitle2" id="ariaid-title8">Buying more storage</h2>
<div class="body">
<p class="p" dir="ltr">If you have an <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408833931674" target="_blank">eligible sales-assisted or
self-service account</a>, you can buy more storage
directly from the Subscription page in Admin Center or directly from
the storage usage dashboard. You must be an account owner or a
billing admin to buy more storage.</p>
<p class="p" dir="ltr">If you have a managed account, or a legacy Support or Support
Suite account, contact your account representative or click the
<strong class="ph b">Request more storage</strong> link and use the automated bot
to request more storage.</p>
<p class="p"><img class="image img-screenshot" id="topic_pkw_qcz_tzb__image_crq_ghz_tzb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ga_storage_usage_error4.png" width="400"></p>
<div class="p">This topic describes three different situations for buying more storage:
<ul class="ul" id="topic_pkw_qcz_tzb__ul_h1f_2jd_fbc">
<li class="li">If you don't have the More Storage add-on for your
account, you can purchase it directly from the
shopping cart. See <a class="xref" href="#topic_wwt_v3d_fbc">Buying more storage for the first time</a>.</li>
<li class="li">If you already have the More Storage add-on you can
increase your storage by adding more units. You can
use the shopping cart to increase your units. See
<a class="xref" href="#topic_yy2_jjd_fbc">Buying additional storage units</a>.</li>
<li class="li">If you are approaching or over your storage limit, you
can instantly buy more storage directly from the
storage usage dashboard in Admin Center. See <a class="xref" href="#topic_kdb_mjd_fbc">Instantly buying more storage</a>.</li>
</ul>
</div>
</div>
<div aria-labelledby="ariaid-title9" class="topic nested2" id="topic_wwt_v3d_fbc">
<h3 class="title topictitle3" id="ariaid-title9">Buying more storage for the first time</h3>
<div class="body">
<p class="p">If you don't already have the More Storage add-on, you can
purchase it directly from the shopping cart.</p>
<p class="p" dir="ltr"><strong class="ph b">To buy more storage for the first time</strong></p>
<ol class="ol" id="topic_wwt_v3d_fbc__ol_lzz_fjd_fbc">
<li class="li">
<span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_icon.png">
<strong class="ph b">Account</strong> in the sidebar, then select <strong class="ph b">Billing &gt; Subscription</strong>.</span><p class="p">Alternatively, you can click the <strong class="ph b">Request
more storage</strong> link in the Admin Center
notification.</p>
<p class="p">A summary of your current
subscription appears.</p>
</li>
<li class="li">Click <strong class="ph b">Manage</strong>.</li>
<li class="li">Click the <strong class="ph b">More products</strong> tab on the Subscription
page. <p class="p">A list of product additions appears,
including the More Storage add-on.</p>
<p class="p"><img class="image img-screenshot" id="topic_wwt_v3d_fbc__image_mzz_fjd_fbc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/more_storage_cart.png" width="500"></p>
<p class="p">To learn more about
the add-on, click <strong class="ph b">See how it works</strong>.
</p>
<p class="p"><img class="image img-screenshot" id="topic_wwt_v3d_fbc__image_nzz_fjd_fbc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/more_storage_cart_details.png" width="500"></p>
</li>
<li class="li">Enter the number of storage units you want to add.
<p class="p">Each storage unit includes: Data 500 MB, File
25 GB. External content 500 MB</p>
</li>
<li class="li">Click <strong class="ph b">Add to subscription</strong>. <p class="p" dir="ltr">Your
subscription summary is updated to reflect the
purchase price.</p>
</li>
<li class="li">Click <strong class="ph b">Update subscription</strong> to purchase the add-on. </li>
<li class="li">Follow the payment instructions on the Payment page to
complete your purchase.<p class="p" dir="ltr">Within a
reasonable amount of time (typically 24 hours),
your storage dashboard will be updated to show the
new limit. </p>
</li>
</ol>
</div>
</div>
<div aria-labelledby="ariaid-title10" class="topic nested2" id="topic_yy2_jjd_fbc">
<h3 class="title topictitle3" id="ariaid-title10">Buying additional storage units</h3>
<div class="body">
<p class="p">If you already have the More Storage add-on you can increase your
storage by adding more units. You can use the shopping cart
to increase your units. To decrease your units, contact
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408843597850" target="_blank">Zendesk Customer
Support</a>. </p>
<p class="p"><strong class="ph b">To buy additional storage units</strong></p>
<ol class="ol" id="topic_yy2_jjd_fbc__ol_a4n_ljd_fbc">
<li class="li">
<span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_icon.png">
<strong class="ph b">Account</strong> in the sidebar, then select <strong class="ph b">Billing &gt; Subscription</strong>.</span><p class="p">Alternatively, you can click the <strong class="ph b">Request
more storage</strong> link in the Admin Center
notification.</p>
<p class="p">A summary of your current plan
appears. You’ll see the number of More Storage
units your subscription already has. </p>
</li>
<li class="li">Click <strong class="ph b">Manage</strong> to make changes to your
subscription.<p class="p"><img class="image img-screenshot" id="topic_yy2_jjd_fbc__image_b4n_ljd_fbc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/more_storage_add_units.png" width="500"></p>
</li>
<li class="li">Enter the number of additional units to include in your
subscription. <p class="p">Each storage unit includes: Data
500 MB, File 25 GB</p>
<p class="p">When you buy more storage
units, enter the total number of units to include
in your account, not the number you want to
add.</p>
</li>
<li class="li">Click <strong class="ph b">Add to subscription</strong>. <p class="p" dir="ltr">Your
subscription summary is updated to reflect the
purchase price.</p>
</li>
<li class="li">Click <strong class="ph b">Update subscription</strong> to purchase the
additional units. </li>
<li class="li">Follow the payment instructions on the Payment page to
complete your purchase.<p class="p" dir="ltr">Within a
reasonable amount of time (typically 24 hours),
your storage dashboard will be updated to show the
new limit. </p>
</li>
</ol>
</div>
</div>
<div aria-labelledby="ariaid-title11" class="topic nested2" id="topic_kdb_mjd_fbc">
<h3 class="title topictitle3" id="ariaid-title11">Instantly buying more storage</h3>
<div class="body">
<p class="p" dir="ltr">If you are approaching or over your storage limit,
you’ll see a notification on the storage usage dashboard to
add more storage. For example:</p>
<p class="p"><img class="image img-screenshot" id="topic_kdb_mjd_fbc__image_knt_mrd_fbc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_add_storage_button_short.png" width="400"></p>
<p class="p">In this case, you can instantly buy more storage directly from
the storage usage dashboard. </p>
<p class="p"><strong class="ph b">To instantly buy more storage from the dashboard</strong></p>
<ol class="ol" id="topic_kdb_mjd_fbc__ol_qyl_wld_fbc">
<li class="li">When you see the storage limit notification, click
<strong class="ph b">Add storage</strong>.<p class="p">A mini shopping cart
appears. This cart includes a recommendation for
the number of storage units you need to add based
on your past usage. It also shows you the amount
of storage you will have after you purchase more
units, the price for the additional units, and the
total cost to your account after you add the new
units.</p>
<p class="p"><img class="image img-screenshot" id="topic_kdb_mjd_fbc__image_dcp_nrd_fbc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/add_storage_mini_cart_version2.png" width="600"></p>
</li>
<li class="li">Enter the number of units you want to <strong class="ph b">add</strong> to your
account, then click <strong class="ph b">Buy storage</strong>.<p class="p">When
you're buying more storage, make sure you enter
only the number of <strong class="ph b">additional</strong> units you
want to add, not the total number of units you
need in your account.</p>
</li>
<li class="li">Follow the payment instructions on the Payment page to
complete your purchase. Within a reasonable amount
of time (typically 24 hours), your storage dashboard
will be updated to show the new limit.</li>
</ol>
</div>
</div>
</div>
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