Changing the payment currency

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<span class="fastpathtitle">Location: </span> <span class="ph">Admin Center &gt; Account &gt; Billing &gt; Subscription</span>
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<p class="p" dir="ltr">If you have a <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408833931674" target="_blank">self-service account</a> based in Brazil and you’re paying in US dollar
(USD), Zendesk gives you the option to change your payment currency to Brazillian real (BRL).
This self-serve process is only available for changing USD to BRL. For other changes to your
payment currency, contact <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408843597850" target="_blank">Zendesk Customer Support</a>. </p>
<div class="p">This article includes these sections:<ul class="ul" id="topic-1__ul_gk5_rdk_spb">
<li class="li"><a class="xref" href="#topic_fmk_pdz_nqb">About changing the payment currency</a></li>
<li class="li"><a class="xref" href="#topic_zhy_rdz_nqb">Changing the payment currency</a></li>
</ul>
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<p class="p"><strong class="ph b">Related articles</strong>:</p>
<div class="p">
<ul class="ul" id="topic-1__ul_qbn_yck_spb">
<li class="li" dir="ltr"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408821572506" target="_blank">Managing payments</a></li>
</ul>
</div>
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<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_fmk_pdz_nqb">
<h2 class="title topictitle2" id="ariaid-title2">About changing the payment currency</h2>
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<p class="p" dir="ltr">If your account is eligible for changing your payment currency to BRL, you’ll see
a notification message on your Subscription and Payment pages in Admin Center. Only
self-service accounts created with a Brazilian geographic IP address that are currently
paying in USD are eligible to switch. New customers with a Brazillian geographic IP address
don't need to switch. They can pick BRL as their payment currency when they first <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408839355034" target="_blank">buy Zendesk</a>. </p>
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<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_zhy_rdz_nqb">
<h2 class="title topictitle2" id="ariaid-title3">Changing the payment currency</h2>
<div class="body">
<p class="p">You must be an account owner to change the payment currency. Billing admins cannot make
this change.</p>
<p class="p"><strong class="ph b">To change the payment currency</strong></p>
<ol class="ol" id="topic_zhy_rdz_nqb__ol_h43_vdz_nqb">
<li class="li">
<span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_icon.png">
<strong class="ph b">Account</strong> in the sidebar, then select <strong class="ph b">Billing &gt; Subscription</strong>.</span><p class="p">The Subscription page appears. If your account is eligible for converting your
payment currency, you’ll see a banner at the top of the page with a link. </p>
<p class="p"><img class="image" id="topic_zhy_rdz_nqb__image_ddz_x2z_nqb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/billing_currency_change_brl_banner2.png" width="600"></p>
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<li class="li">Click <strong class="ph b">See details</strong>.<p class="p">You’ll see a brief description about the benefits of
switching to BRL.</p>
</li>
<li class="li">If you decide to make the change, click <strong class="ph b">Make the switch</strong>. <p class="p">A screen appears
comparing the pricing in your existing currency to the new currency. </p>
<p class="p"><img class="image" id="topic_zhy_rdz_nqb__image_esn_gfz_nqb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/billing_currency_change_review2.png" width="450"></p>
</li>
<li class="li">Click <strong class="ph b">Change to BRL</strong> to continue.<p class="p">A page appears enabling you to update your
payment method. You'll see additional fields on this page to meet Brazillian payment
requirements.</p>
<p class="p"><img class="image" id="topic_zhy_rdz_nqb__image_x1g_nfz_nqb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/billing_currency_change_update_long.png" width="500"></p>
<p class="p" dir="ltr">The payment summary includes the
date when the currency change will take effect. The change applies to your next billing
cycle, which could be several months later if you’re billed annually instead of
monthly.</p>
</li>
<li class="li">Enter your credit card or PayPal information, accept the Main Services Agreement (now,
<a class="xref" href="https://www.zendesk.com/company/agreements-and-terms/zendesk-customer-agreement/" target="_blank">Zendesk Customer Agreement</a>), then click <strong class="ph b">Confirm
change</strong>. <p class="p">You need to add your payment information, even if you already have a
payment method associated with your account. </p>
<p class="p" dir="ltr">When the change request is
complete, you’ll see a confirmation message on the Subscription page. You'll also see
information on when your subscription payments will change to BRL and the estimated
total cost.</p>
<p class="p"><img class="image" id="topic_zhy_rdz_nqb__image_adn_5kh_45b" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/billing_currency_change_verified2.png" width="600"></p>
</li>
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