Viewing and managing your subscription for Forethought AI agents by Zendesk


Subscriptions for most Zendesk products are managed in Admin Center. This
article describes how to use Admin Center to help you view and manage your
subscriptions for Forethought AI agents.



What's my plan?






All Suites

Team, Growth, Professional, Enterprise, or Enterprise Plus









Support

Team, Professional, or Enterprise







Summary: ◀▼


You can view and manage your Forethought AI agents subscription, including
plan details, billing cycle, and invoices, through Admin Center. To change
your subscription or cancel
your account, contact Zendesk Sales.





Location: Admin Center > Account > Billing > Subscription



Subscriptions for most Zendesk products are managed in Admin Center.
This article describes
how to use Admin Center to help you view and manage your subscriptions
for Forethought AI
agents.


This article contains these topics:


Viewing your subscription


Buying or changing your Forethought AI agents subscription


Canceling an account





Viewing your subscription


You must be an admin or account owner to view subscription information
for your account.


To view plan subscriptions



In Admin Center, click
Account in the sidebar, then select Billing > Subscription.
A plan summary appears




The plan
summary includes your current subscription billing cycle
and payment information. It
also includes:




Products and Extras:
The list of products and add-ons
included in your subscription.


The Plan type: Team,
Professional, or Enterprise.


Cost: The cost of each
item in the subscription is included.





Click View invoices to view your
latest invoices.

An Invoices page appears with
a list of your latest invoices. It also includes your current
invoice address and the
names and email addresses of everyone who receives a copy
of your invoices.






Buying or changing your Forethought AI agents subscription


If you wish to purchase Forethought AI agents, you can view plan
summaries and compare
plans on the
Zendesk pricing page.
To buy Forethought AI agents by Zendesk,
contact
Zendesk Sales.
Forethought AI agent
plans
are available for an annual recurring fee.


If you want to change your Forethought AI agents subscription, contact
Zendesk
Sales.
They can help you with upgrading your plan type, buying add-ons,
or
increasing your resolution allowance.




Canceling an account


In some cases, you may want to cancel your entire Forethought AI
agents account. You must
be the account owner to cancel the account. Billing admins can't
cancel accounts. To cancel
your account, contact
Zendesk Sales.


If you cancel in the middle of a billing cycle, you can continue
to use the account until
your billing cycle ends. After your billing cycle ends, the cancellation
takes effect.


After your account is canceled, you can no longer sign in to your
account. You won't be
able to access your tickets, user information, channels, business
rules, or any other
settings as applicable to your subscription. Your account data will
be deleted in accordance
with the
Service Data Deletion Policy.




{
"@context": "https://schema.org",
"@type": "TechArticle",
"@id": "https://support.zendesk.com/hc/en-us/articles/10784810184218",
"url": "https://support.zendesk.com/hc/en-us/articles/10784810184218",
"headline": "Viewing and managing your subscription for Forethought AI agents by Zendesk",
"description": "You can view and manage your Forethought AI agents subscription, including billing details and plan changes, through the Admin Center if you are an admin or account owner.",
"articleSection": "Settings",
"datePublished": "2026-05-18T23:30:47+00:00",
"dateModified": "2026-06-17T17:07:37.563272+00:00",
"inLanguage": "en-US",
"mainEntityOfPage": {
"@type": "WebPage",
"@id": "https://support.zendesk.com/hc/en-us/articles/10784810184218"
},
"author": {
"@type": "Organization",
"name": "Zendesk",
"@id": "https://www.zendesk.com"
},
"publisher": {
"@type": "Organization",
"name": "Zendesk",
"@id": "https://www.zendesk.com"
},
"isPartOf": {
"@type": "WebSite",
"name": "Zendesk Help",
"@id": "https://support.zendesk.com/hc/"
},
"about": {
"@type": "SoftwareApplication",
"name": "Zendesk",
"@id": "https://www.zendesk.com"
}
}


//
const fast_path_style = document.createElement('style');
fast_path_style.innerHTML = `#article-body .fastpath{font-size:.9em;background-color:#f3f3f3;border:1px solid #d3d3d3;padding:10px 10px 8px;margin-bottom:16px}#article-body .fastpath::before{content:none!important}`;
document.head.appendChild(fast_path_style);
//


//
const ai_summary_style = document.createElement('style');
ai_summary_style.innerHTML = `#styled-article-body{padding:0 0 0}#article-body #docs-ai-summary{background-color:#f3f3f3;border:1px solid #d3d3d3;padding:10px 10px 6px;margin-bottom:16px}#article-body #docs-ai-summary #docs-ai-summary-toggle{font-size:.9em;font-weight:700;margin-bottom:4px;cursor:pointer;display:flex;justify-content:space-between;align-items:center}#article-body #docs-ai-summary #docs-ai-summary-toggle #up-triangle{margin-left:auto;padding-right:10px;display:none}#article-body #docs-ai-summary #docs-ai-summary-toggle #down-triangle{margin-left:auto;padding-right:10px}#article-body #docs-ai-summary #docs-ai-summary-content{font-size:.9em;padding-left:25px;padding-right:25px;margin-bottom:12px}`;
document.head.appendChild(ai_summary_style);

const toggleAISummary = () => {
const summary = document.getElementById("docs-ai-summary-content");
const upTriangle = document.getElementById("up-triangle");
const downTriangle = document.getElementById("down-triangle");
if (summary.style.display === "none") {
summary.style.display = "block";
upTriangle.style.display = "none";
downTriangle.style.display = "inline";
} else {
summary.style.display = "none";
upTriangle.style.display = "inline";
downTriangle.style.display = "none";
}
};

document.getElementById("docs-ai-summary-toggle").addEventListener("click", toggleAISummary);
//
