Buying Zendesk Suite

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You can purchase a Zendesk Suite plan by starting with a trial to test features, buying directly if you're familiar with the product, or upgrading your existing account. When upgrading, verify that the number of agent seats you have will cover Suite role requirements. Complete your purchase with flexible payment options.


You have several options for buying Zendesk Suite:

You can start a trial version of Zendesk Suite, then buy it.
You can directly
buy Zendesk Suite without going through a trial.
You can upgrade your existing Zendesk account to include
Zendesk Suite.

There are several versions of Zendesk Suite. Before you decide to buy,
Zendesk recommends reviewing these options to see which version best fits
your needs. See About Zendesk Suite plans.
This article includes these sections:

Buying Zendesk Suite with a trial
Buying Zendesk Suite without a trial
Upgrading to Zendesk Suite
About Suite agents and Chat contributors



Buying Zendesk Suite with a trial

Zendesk recommends trialing Zendesk Suite first before buying.
A trial provides you with an onboarding wizard to help you get set
up. The instructions in this section assume you don’t have an
existing Zendesk account, if you already have one, see Upgrading to Zendesk Suite.
To start a Suite trial

Open the Zendesk Suite
web page. You can click through each plan type to see
what features are included. You can also switch
between the descriptions for Customer Service Suite
plans and Employee Service Suite plans.


Click Try for free at the top of the page and follow the
onscreen instructions provided by the trial registration and
onboarding wizard. The wizard will help you set
up your account and evaluate some of the main
features in the Suite. For more information,
see Introducing Suite
trial tasks and Evaluating your
Zendesk trial.
When you’ve
finished the evaluation, you’re ready to
buy.

To buy your Zendesk trial, click Buy your trial at the
top of the wizard.
To compare
plans before you buy, click Compare plans. To
review other plan options before you buy, see Comparing Zendesk
plans and searching for
features.
When you decide to Buy
your trial, you'll see a payment page that
includes a summary of the plan you're
buying.


Open the Billing cycle drop-down to select your billing
cycle.
You can pay an
Annual fee for a substantial discount, or
Monthly if you prefer.

Enter the number of agents to include in the
plan.

Enter your payment information. You can pay by Credit or
debit card, Bank transfer (ACH), or
PayPal.
To manage your payment
options later, including changing your payment
method, see Managing
payments. To view and manage your
subscription after purchase, see Viewing and
managing plan subscriptions.

Click Complete purchase.




Buying Zendesk Suite without a trial

If you are already familiar with Zendesk products and you don’t
want to go through a trial, you can buy Zendesk Customer Service
Suite or Zendesk Employee Service Suite directly.
To buy without a trial

Open the Zendesk Suite
pricing page.

Select the type of plan you want to buy: Customer Service
or Employee Service. Use this page to view the
features associated with each plan. You can click
through the feature lists for each plan to decide on
the plan you want to buy.

When you've decided on a plan, click Buy now.
Enter your email address to create your account, then click
Next. A payment page appears.


On the payment page, verify the plan details. You
can also change the number of agents to
include in your plan and change your Billing
cycle.

After you've finalized the plan details, enter your Payment
information, then click Complete
purchase. You can pay by Credit or debit
card, Bank transfer (ACH), or
PayPal.

When your purchase confirmation appears, click Add account
details.

Enter your account details and click Submit.
Verify your email address. After you verify your email
address, an onboarding
wizard appears. Follow the onscreen instructions to
learn more about your Zendesk account.





Upgrading to Zendesk Suite

You must be the account owner or a billing admin to
upgrade your account. These instructions apply to self-service accounts
only. If you have a sales-assisted
account, contact Zendesk Customer
Support to upgrade. If you have a legacy Zendesk
Support or Support Suite plan, see Upgrading legacy products to
Zendesk Suite.

Important: If you're upgrading to Zendesk Suite and you already
have Chat-only agents in place, make sure that you understand how
Zendesk Suite affects these agents before you upgrade. See About Suite agents and Chat contributors.
To upgrade to Zendesk Suite

In Admin Center, click
Account in the sidebar, then select Billing > Subscription.
Click Manage to make changes to your subscription. A
Zendesk Suite description appears. Click Compare
plans to see details about each plan
type.


When you're ready to upgrade, click Choose plan.
Select a Zendesk Suite Plan and enter the number of
Agents to include in the plan.

In the Summary, click Update subscription.




About Suite agents and Chat contributors

Each agent you add to the Suite gives one person access to all
of the capabilities in the Suite. If you already have Chat
contributors (formerly Chat-only agents) in place and are making
changes to your subscription, make sure that you account for those
agents when you decide how many seats you need to purchase.
If you already have Support and Chat, and then buy Zendesk
Suite, the Contributor role is removed and no longer appears as one
of the possible user roles. Contributors that are given a Suite seat
convert to agents. Chat is enabled as part of their role. If you
don’t purchase enough Suite seats, Contributors convert to end users
(based on who was added last).
Here’s an example of how contributors are converted to new
roles:
Situation
Company A has two Support agents (Anna and Bianca) and two Contributors
(Carla and Dana). They buy three agents for the Suite.
Results

Two Support agents (Anna, Bianca) receive Suite seats.
Their role converts to agent.
One contributor (Dana) does not receive a Suite seat.
Her role converts to end user because she is the newest
employee and agents are removed based on who was added last
when you did not buy enough seats.
One contributor (Carla) receives a Suite seat. Her
role converts to agent. Chat is enabled as part of her
role.




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