Viewing and managing forecast scenarios

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<p id="docs-hc-snippet" style="display: none;">Forecasting in Zendesk Workforce Management (WFM) estimates future contact volumes and staffing needs by analyzing historical data and applying advanced algorithms. This ensures the appropriate number of agents are scheduled at the right times, allowing you to optimize resources efficiency and consistently achieve service objectives.</p>
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<p id="docs-ai-summary-content">Forecast scenarios, available in early access, let you create and manage multiple forecasts for different workstreams. Adjust forecasts for unique events like marketing campaigns or holidays to ensure accurate planning. You can test various algorithms and settings, activate scenarios, and manage historical data to optimize staffing and resource allocation. Admins and authorized team members can create, edit, and activate these scenarios.</p>
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<div class="body">

<p class="p" dir="ltr">Forecasting in Zendesk Workforce Management (WFM) estimates future contact volumes
and staffing needs by analyzing historical data and applying advanced algorithms. This ensures
the appropriate number of agents are scheduled at the right times, allowing you to optimize
resources efficiency and consistently achieve service objectives.</p>
<p class="p" dir="ltr">Some events, such as marketing campaigns, product launches, seasonal holidays, and
service issues, often cause significant, non-typical increases or decreases in expected
volumes. Forecasts can be adjusted to account for these unique events, ensuring accurate
planning and resource allocation.</p>
<p class="p" dir="ltr">To manage these variations, forecast scenarios allow <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6443374440090" target="_blank">admins and team members in custom roles with permission</a> to create
and save multiple forecast versions for each workstream. You can test different algorithms and
settings to determine the ideal scenario for your needs before <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9940054229402" target="_blank">activating a forecast for a workstream</a>. </p>
<p class="p" dir="ltr">Each workstream can have only one active system-created forecast scenario and one
active imported forecast scenario.</p>
<p class="p" dir="ltr">This article contains the following topics:</p>
<ul class="ul" id="topic-1__ul_sqw_rx4_c3c">
<li class="li" dir="ltr"><a class="xref" href="#topic_awg_gt1_hhc">Viewing and managing forecast
scenarios</a></li>
<li class="li" dir="ltr"><a class="xref" href="#topic_xgw_qkp_c3c">Creating new forecast
scenarios</a></li>
<li class="li"><a class="xref" href="#topic_g3r_ntl_33c">Importing forecast scenarios</a></li>
<li class="li" dir="ltr"><a class="xref" href="#topic_mgq_blp_c3c">Duplicating forecast
scenarios</a></li>
<li class="li" dir="ltr"><a class="xref" href="#topic_bgk_mlp_c3c">Activating forecast
scenarios</a></li>
<li class="li" dir="ltr"><a class="xref" href="#topic_wwl_tlp_c3c">Renaming forecast
scenarios</a></li>
<li class="li" dir="ltr"><a class="xref" href="#topic_zkf_zlp_c3c">Deleting forecast
scenarios</a></li>
</ul>
<p class="p">Related articles:</p>
<ul class="ul" id="topic-1__ul_dyr_5x3_wbc">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9940054229402" target="_blank">Viewing your active forecasts</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6443407875354" target="_blank">Setting up WFM forecasting</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9858048119194" target="_blank">Understanding WFM forecasting</a></li>
</ul>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_awg_gt1_hhc">
<h2 class="title topictitle2" id="ariaid-title2">Viewing and managing forecast scenarios</h2>
<div class="body">
<p class="p" dir="ltr">You must be a <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6443374440090" target="_blank">WFM admin or have permission</a> to access the Forecast scenarios
page.</p>
<p class="p" dir="ltr"><strong class="ph b">To view and manage forecast scenarios</strong></p>
<ol class="ol" id="topic_awg_gt1_hhc__ol_qzv_ht1_hhc">
<li class="li" dir="ltr"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408838272410" target="_blank">Workforce management</a>, click <img class="image" id="topic_awg_gt1_hhc__image_kjg_m1j_c3c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/wfm_forecasts_icon.png" width="16">
<strong class="ph b">Forecasting</strong> in the sidebar, then select <strong class="ph b">Forecast scenarios</strong>.</span></li>
<li class="li" dir="ltr">Under Workstreams, use the drop-down menu to select a workstream.</li>
<li class="li" dir="ltr">Click the scenario you want to view.<p class="p">When a selected forecast is available,
it's displayed under <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9858048119194#topic_qq1_cts_tfc" target="_blank">Inbound volume</a>. </p>
<p class="p">Based on the forecast,
Zendesk WFM also calculates the staff count needed to handle the expected workload under
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9858048119194#topic_qrb_mgf_bhc" target="_blank">Required staffing</a>.</p>
<p class="p"><img class="image" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/wfm_forecast_scenarios.png" width="800"></p>
<p class="p" dir="ltr">By default, a table for your current week displays.
However, you can take any of the following actions:</p>
<ul class="ul" id="topic_awg_gt1_hhc__ul_uxy_rmp_c3c">
<li class="li">Under View, use the drop-down menu to select daily, weekly, monthly, or yearly views
of the incoming workload and required staffing for the workstream scenario.</li>
<li class="li" dir="ltr">Under Date range, use the date picker to select a specific date or date
range.</li>
<li class="li" dir="ltr">Under Layout, select either a table or chart view.</li>
<li class="li" dir="ltr">Click the download icon (<img class="image" height="18" id="topic_awg_gt1_hhc__image_vxy_rmp_c3c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/DownloadIcon.png" width="17">) to export your selected scenario
data to a CSV file.</li>
<li class="li" dir="ltr">
<a class="xref" href="#topic_vsp_fw1_hhc">Edit and manage your
forecast scenario settings</a>.</li>
<li class="li" dir="ltr">Forecast settings trigger the calculation process automatically when
saved. However, if you want to consider additional historical data, you can force an
update by clicking Recalculate (<img class="image" id="topic_awg_gt1_hhc__image_wxy_rmp_c3c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/wfm_forecast_recalculate.png" width="18">).<div class="p">
<div class="note">
<span class="notetitle">Note:</span> Recalculation is available only when the workstream's <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6443407875354#topic_ub5_whd_tzb" target="_blank">historical volume</a> uses Zendesk data and
not imported data.</div>
</div>
</li>
<li class="li" dir="ltr">Click the reset icon (<img class="image" id="topic_awg_gt1_hhc__image_xxy_rmp_c3c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/wfm_reset_to_default.png" width="18">) to restore your settings to the default values. </li>
<li class="li" dir="ltr">Click the plus icon (<img class="image" id="topic_awg_gt1_hhc__image_yxy_rmp_c3c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/wfm_plus_icon.png" width="18">) next to Forecast scenarios to create a new
forecast scenario.</li>
<li class="li">Click the options menu (<img class="image" id="topic_awg_gt1_hhc__image_zxy_rmp_c3c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/options-menu-icon-small.png" width="18">) next to a scenario to activate, rename,
duplicate, or delete it. Once you’ve <a class="xref" href="#topic_xgw_qkp_c3c">created new forecast scenarios</a> or <a class="xref" href="#topic_mgq_blp_c3c">duplicated existing ones</a>, you can <a class="xref" href="#topic_bgk_mlp_c3c">set a different scenario as active</a>.
An active forecast scenario means that <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6443348279194" target="_blank">scheduling</a> and <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/8920679615258" target="_blank">reporting</a> consider that forecast. A workstream’s default
scenario is set to active and is visible in the <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9940054229402" target="_blank">Active forecast page</a>. </li>
<li class="li">Use the forecast scenario panels on the right side to:<ul class="ul" id="topic_awg_gt1_hhc__ul_ayy_rmp_c3c">
<li class="li" dir="ltr">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6443407875354#topic_ub5_whd_tzb" target="_blank">Set the historical volume for your
workstream</a>. Decide which historical data you want to include or exclude
in your forecast calculation.</li>
<li class="li" dir="ltr">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6443407875354#topic_fy3_4ct_tfc" target="_blank">Choose a forecasting algorithm</a>. The best
forecasting algorithm for each workstream is automatically selected by analyzing
your historical data and testing all algorithms. This is to determine which will
perform best for the specific workstream. However, you can overwrite the automatic
algorithm selection and choose any algorithm Zendesk WFM offers. See <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6443365725210" target="_blank">About WFM forecast algorithms</a> to learn more.</li>
<li class="li" dir="ltr">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6443407875354#topic_kgl_ymt_xbc" target="_blank">Make volume adjustments</a> to account for any
unique events that you expect will drive up the number of contacts you'll receive (for example, marketing campaigns or scheduled maintenance windows).</li>
<li class="li" dir="ltr">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6443407875354#topic_jjz_h4t_xbc" target="_blank">Exclude historical inbound volume outliers</a>
to help make your forecast more precise.</li>
<li class="li" dir="ltr">Configure <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6443407875354#topic_ptn_jpt_xbc" target="_blank">staffing parameters</a> to calculate how many
agents you should expect to schedule to meet your staffing targets and
projections.</li>
</ul>
</li>
</ul>
</li>
</ol>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_xgw_qkp_c3c">
<h2 class="title topictitle2" id="ariaid-title3">Creating new forecast scenarios</h2>
<div class="body">
<p class="p" dir="ltr">All your <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6443314489242" target="_blank">workstreams</a> have one default forecast scenario that
can’t be deleted. However, you can create new forecast scenarios or duplicate existing ones,
then activate a different scenario.</p>
<p class="p" dir="ltr">You must be a <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6443374440090" target="_blank">WFM admin or have permission</a> to create new forecast scenarios.</p>
<p class="p" dir="ltr"><strong class="ph b">To create a new forecast scenario</strong></p>
<ol class="ol" id="topic_xgw_qkp_c3c__ol_ygw_qkp_c3c">
<li class="li" dir="ltr"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408838272410" target="_blank">Workforce management</a>, click <img class="image" id="topic_xgw_qkp_c3c__image_kjg_m1j_c3c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/wfm_forecasts_icon.png" width="16">
<strong class="ph b">Forecasting</strong> in the sidebar, then select <strong class="ph b">Forecast scenarios</strong>.</span></li>
<li class="li" dir="ltr">Click the plus icon (<img class="image" id="topic_xgw_qkp_c3c__image_zgw_qkp_c3c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/wfm_plus_icon.png" width="18">) next to Forecast scenarios, then click <strong class="ph b">Create
scenario</strong>.<p class="p"><img class="image" id="topic_xgw_qkp_c3c__image_jqq_h1m_33c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/wfm_create_scenario.png" width="250"></p>
</li>
<li class="li" dir="ltr">Enter a name for your new scenario and click <strong class="ph b">Create scenario</strong>.</li>
<li class="li" dir="ltr">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6443407875354" target="_blank">Set up your forecast scenario</a>.</li>
</ol>
</div>
</div>
<div aria-labelledby="ariaid-title4" class="topic nested1" id="topic_g3r_ntl_33c">
<h2 class="title topictitle2" id="ariaid-title4">Importing forecast scenarios</h2>
<div class="body">
<p class="p" dir="ltr">If you’ve previously used an Excel spreadsheet or a third‑party tool to forecast
your inbound volume and required staffing, you can import it into your Zendesk WFM account
using a CSV file.</p>
<p class="p" dir="ltr">Imported forecast data ranges replace existing forecast data where it exists or
add to it where it doesn’t. For example, If you have an active system scenario with
forecasted values from January 1 to December 15, importing a forecast for December 1 to
December 31 replaces the forecast values for December 1 to December 15 and adds the imported
data for December 16 to December 31. The system leaves January 1 to November 30
unchanged.</p>
<p class="p" dir="ltr">You must be a <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6443374440090" target="_blank">WFM admin or have permission</a> to import a forecast scenario.</p>
<p class="p" dir="ltr"><strong class="ph b">To import a forecast scenario</strong></p>
<ol class="ol" id="topic_g3r_ntl_33c__ol_sys_ztl_33c">
<li class="li" dir="ltr"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408838272410" target="_blank">Workforce management</a>, click <img class="image" id="topic_g3r_ntl_33c__image_kjg_m1j_c3c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/wfm_forecasts_icon.png" width="16">
<strong class="ph b">Forecasting</strong> in the sidebar, then select <strong class="ph b">Forecast scenarios</strong>.</span></li>
<li class="li" dir="ltr">Click the plus icon (<img class="image" id="topic_g3r_ntl_33c__image_tys_ztl_33c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/wfm_plus_icon.png" width="18">) next to Forecast scenarios, then click <strong class="ph b">Import
scenario</strong>.</li>
<li class="li" dir="ltr">Enter a name for your scenario.</li>
<li class="li" dir="ltr">Under Import, select whether you want to import your <strong class="ph b">Forecasted inbound
volume</strong> only or both your <strong class="ph b">Forecasted inbound volume and required staffing</strong>.
<p class="p"><img class="image" id="topic_g3r_ntl_33c__image_q31_q1m_33c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/wfm_import_scenario.png" width="250"></p>
</li>
<li class="li" dir="ltr">(Optional) If you selected Forecasted inbound volume, download and use the
<strong class="ph b">Import forecasted inbound volume template</strong>. You can import up to one year of data
counting from today.</li>
<li class="li" dir="ltr">(Optional) If you selected Forecasted inbound volume and required staffing,
download and use the <strong class="ph b">Import required staffing template</strong>. You can import up to one
year of data counting from today.</li>
<li class="li" dir="ltr">Open the downloaded <em class="ph i">importTemplate.csv</em> file and edit it to include your
own data.<p class="p">To avoid errors when uploading your CSV file, keep the following aspects in
mind:</p>
<ol class="ol" id="topic_g3r_ntl_33c__ol_ehw_vwl_33c" type="a">
<li class="li" dir="ltr">The first row of the example must be deleted</li>
<li class="li" dir="ltr">The data's timezone must be UTC</li>
<li class="li" dir="ltr">Use a data range up to 365 days from today.</li>
<li class="li">Past timestamps in the file are discarded.</li>
<li class="li" dir="ltr">Ensure that the days are in chronological order.</li>
<li class="li" dir="ltr">Use numeric values only.</li>
<li class="li" dir="ltr">Ensure that no special characters are used that are not on the template
spreadsheet.</li>
<li class="li" dir="ltr">Data must be uploaded with 15-minute increments starting at 00:00:00 on
the first day. Entries like 09:10 will result in errors.</li>
<li class="li" dir="ltr">Add at least one row of data.</li>
<li class="li" dir="ltr">Delete timestamp duplicates.</li>
</ol>
</li>
<li class="li" dir="ltr">Drag and drop or upload your scenario CSV file by selecting it in the file
browser.</li>
<li class="li">Click <strong class="ph b">Import scenario</strong>.</li>
</ol>
</div>
</div>
<div aria-labelledby="ariaid-title5" class="topic nested1" id="topic_mgq_blp_c3c">
<h2 class="title topictitle2" id="ariaid-title5">Duplicating forecast scenarios</h2>
<div class="body">
<p class="p" dir="ltr">You must be a <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6443374440090" target="_blank">WFM admin or have permission</a> to duplicate an existing forecast
scenario.</p>
<p class="p" dir="ltr"><strong class="ph b">To duplicate a forecast scenario</strong></p>
<ol class="ol">
<li class="li" dir="ltr"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408838272410" target="_blank">Workforce management</a>, click <img class="image" id="topic_mgq_blp_c3c__image_kjg_m1j_c3c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/wfm_forecasts_icon.png" width="16">
<strong class="ph b">Forecasting</strong> in the sidebar, then select <strong class="ph b">Forecast scenarios</strong>.</span></li>
<li class="li" dir="ltr">Under Workstreams, use the drop-down menu to select a workstream.</li>
<li class="li">Next to the scenario you want to duplicate, click the options menu (<img class="image" id="topic_mgq_blp_c3c__image_bd2_3lp_c3c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/options-menu-icon-small.png" width="18">), then select <strong class="ph b">Duplicate</strong>.<p class="p"><img class="image" id="topic_mgq_blp_c3c__image_dbm_jlp_c3c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/wfm_forecast_scenario_options.png" width="500"></p>
</li>
<li class="li">Enter a scenario name.</li>
<li class="li">Click <strong class="ph b">Duplicate scenario</strong>.</li>
</ol>
</div>
</div>
<div aria-labelledby="ariaid-title6" class="topic nested1" id="topic_bgk_mlp_c3c">
<h2 class="title topictitle2" id="ariaid-title6">Activating forecast scenarios</h2>
<div class="body">
<p class="p" dir="ltr">Once you’ve created new forecast scenarios or duplicated existing ones, you can
set a different scenario as active. </p>
<p class="p" dir="ltr">An active forecast scenario means that <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6443348279194" target="_blank">scheduling</a> and <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/8920679615258" target="_blank">reporting</a> consider that forecast. A workstream’s default scenario
is set to active and is visible in the <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9940054229402" target="_blank">Active forecast page</a>. </p>
<p class="p" dir="ltr">You must be a <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6443374440090" target="_blank"><u class="ph u">WFM admin or have permission</u></a> to activate forecast
scenarios.</p>
<p class="p" dir="ltr"><strong class="ph b">To activate a forecast scenario</strong></p>
<ol class="ol">
<li class="li" dir="ltr"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408838272410" target="_blank">Workforce management</a>, click <img class="image" id="topic_bgk_mlp_c3c__image_kjg_m1j_c3c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/wfm_forecasts_icon.png" width="16">
<strong class="ph b">Forecasting</strong> in the sidebar, then select <strong class="ph b">Forecast scenarios</strong>.</span></li>
<li class="li" dir="ltr">Under Workstreams, use the drop-down menu to select a workstream.</li>
<li class="li">Click the scenario you want to activate to open it.<p class="p"><img class="image" id="topic_bgk_mlp_c3c__image_zck_slp_c3c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/wfm_forecast_scenario_options.png" width="500"></p>
</li>
<li class="li">Click <strong class="ph b">Activate</strong>. </li>
</ol>
</div>
</div>
<div aria-labelledby="ariaid-title7" class="topic nested1" id="topic_wwl_tlp_c3c">
<h2 class="title topictitle2" id="ariaid-title7">Renaming forecast scenarios</h2>
<div class="body">
<p class="p" dir="ltr">You must be a <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6443374440090" target="_blank">WFM admin or have permission</a> to rename forecast scenarios.</p>
<div class="p" dir="ltr">
<div class="note">
<span class="notetitle">Note:</span> You can’t change the name of the workstream's default forecast scenario.</div>
</div>
<p class="p" dir="ltr"><strong class="ph b">To rename a forecast scenario</strong></p>
<ol class="ol">
<li class="li" dir="ltr"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408838272410" target="_blank">Workforce management</a>, click <img class="image" id="topic_wwl_tlp_c3c__image_kjg_m1j_c3c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/wfm_forecasts_icon.png" width="16">
<strong class="ph b">Forecasting</strong> in the sidebar, then select <strong class="ph b">Forecast scenarios</strong>.</span></li>
<li class="li" dir="ltr">Under Workstreams, use the drop-down menu to select a workstream.</li>
<li class="li">Next to the scenario you want to duplicate, click the options menu (<img class="image" id="topic_wwl_tlp_c3c__image_dyb_xlp_c3c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/options-menu-icon-small.png" width="18">), then select <strong class="ph b">Rename</strong>.</li>
<li class="li">Enter a new scenario name.</li>
<li class="li">Click <strong class="ph b">Save</strong>.</li>
</ol>
</div>
</div>
<div aria-labelledby="ariaid-title8" class="topic nested1" id="topic_zkf_zlp_c3c">
<h2 class="title topictitle2" id="ariaid-title8">Deleting forecast scenarios</h2>
<div class="body">
<p class="p" dir="ltr">You must be a <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6443374440090" target="_blank">WFM admin or have permission</a> to delete a forecast scenario. </p>
<p class="p" dir="ltr">Deleting a scenario is permanent and it can’t be restored. </p>
<p class="p" dir="ltr"><strong class="ph b">To delete a forecast scenario</strong></p>
<ol class="ol">
<li class="li" dir="ltr"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408838272410" target="_blank">Workforce management</a>, click <img class="image" id="topic_zkf_zlp_c3c__image_kjg_m1j_c3c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/wfm_forecasts_icon.png" width="16">
<strong class="ph b">Forecasting</strong> in the sidebar, then select <strong class="ph b">Forecast scenarios</strong>.</span></li>
<li class="li" dir="ltr">Under Workstreams, use the drop-down menu to select a workstream.</li>
<li class="li">Next to the scenario you want to duplicate, click the options menu (<img class="image" id="topic_zkf_zlp_c3c__image_mvc_bmp_c3c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/options-menu-icon-small.png" width="18">), then select <strong class="ph b"><strong class="ph b">Delete</strong></strong>.</li>
<li class="li">Click <strong class="ph b">Delete scenario</strong>. </li>
</ol>
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