Viewing and configuring settings for AI agents (Legacy)

After youcreate an AI agent, you can view and configure its settings as needed. AI agent settings include the AI agent's identity, persona, languages, brand, and channels.


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This article describes functionality that moved into
legacy status on July 31, 2025. On December 31, 2026, this functionality will no
longer be available. For more information, see this announcement.


After you create an AI agent, you can
view and configure its settings as needed. AI agent settings include the AI
agent's identity, persona, languages, brand, and channels.
You must be an admin to view and configure AI agent settings.
Related articles:

Creating an AI agent to
automatically resolve customer issues
Publishing an AI agent to
make it live for customers
Customizing the standard
responses for an AI agent

To view and update AI agent settings

In Admin Center, click
AI in the sidebar, then select AI agents > AI agents.
Click the name of the AI agent you want to view or configure settings for.

Click the Settings tab.

Click one of the following sections to view or update the relevant settings:


Identity: Configure the AI agent’s name
or avatar. See Configuring an AI agent's name or
avatar.

Persona: Configure the AI agent’s
persona, including business profile, tone of
voice, and reply length. See Configuring an AI
agent's persona to add personality to AI-generated
responses.

Language: Configure the default language
and enable the AI agent to automatically translate
answers to the user's language. See Managing languages
and translation support in AI agents.

Brand and channels: Configure the brand
for the AI agent (if you support multiple
brands), the content sources the AI agent
is connected to, and the channels where the AI
agent is available. See Configuring an AI
agent's brand and channels and Connecting external
content sources to an AI agent to power
AI-generated answers.




Settings are automatically saved as you make changes in each section, but updates
won’t be presented to customers until you publish the AI agent.

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