Configuring an AI agent's name and avatar (Legacy)

After youcreate an AI agent, you can update its name and add an avatar image to align with your brand andAI agent persona.


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This article describes functionality that moved into
legacy status on July 31, 2025. On December 31, 2026, this functionality will no
longer be available. For more information, see this announcement.


After you create an AI agent, you can update its name
and add an avatar image to align with your brand and AI agent persona.
You must be an admin to configure an AI agent’s name and avatar.
This article contains the following topics:

Updating an AI agent name
Adding an AI agent avatar

Related article:

Viewing and configuring settings for AI
agents



Updating an AI agent name

You picked a name for your AI agent when you created it, but you can update the name
at any time.
To update an AI agent’s name

In Admin Center, click
AI in the sidebar, then select AI agents > AI agents.
Click the name of the AI agent you want to update.
Click the Settings tab.
Click the Identity section to expand it.
In Name, update the AI agent’s name. This name appears at the top of
the Web Widget in messaging conversations and as the sender in emails.
Choose a name that makes it clear customers are not talking to a
human.



Your changes are automatically saved, but updates to the AI agent’s name won’t be
presented to customers until you publish the AI agent.



Adding an AI agent avatar

You can upload an AI agent avatar to reinforce your brand. The avatar appears next to
the AI agent’s messages in the Web Widget.
To add an AI agent avatar

In Admin Center, click
AI in the sidebar, then select AI agents > AI agents.
Click the name of the AI agent you want to update.
Click the Settings tab.
Click the Identity section to expand it.
Under Avatar, drag-and-drop or click to upload an image. The image can
be a JPG, PNG, or GIF file and it must be smaller than 100KB. An image size
of 50x50 pixels gives the best results. Simple, clear images that represent
your organization (such as a logo or mascot) are recommended.



(Optional) Click Test AI agent to open the test widget and see how the
avatar appears, and repeat step 5 if necessary.


Your changes are automatically saved, but updates to the AI agent avatar won’t be
presented to customers until you publish the AI agent.


Note: If you use proactive messaging and have set this
AI agent as the responder, you must re-save your proactive message configuration
before the AI agent avatar becomes visible to customers.



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