Viewing and configuring settings for AI agents (Legacy)

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<p id="docs-hc-snippet" style="display: none;">After youcreate an AI agent, you can view and configure its settings as needed. AI agent settings include the AI agent's identity, persona, languages, brand, and channels.</p>
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<div class="note attention" id="messaging_bot_settings__note_mqn_lqd_f2c">
<span class="attentiontitle"></span> <span class="ph">This article describes functionality that moved into
legacy status on July 31, 2025. On December 10, 2026, this functionality will no
longer be available. For more information, see <a href="https://support.zendesk.com/hc/en-us/articles/10487730059034" target="_blank">this announcement</a>.</span>
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<p class="p">After you <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408824263578" target="_blank">create an AI agent</a>, you can
view and configure its settings as needed. AI agent settings include the AI
agent's identity, persona, languages, brand, and channels.</p>
<p class="p">You must be an admin to view and configure AI agent settings. </p>
<p class="p">Related articles:</p>
<ul class="ul" id="messaging_bot_settings__ul_lvx_pqd_f2c">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408824263578" target="_blank">Creating an AI agent to
automatically resolve customer issues</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/7232810932250" target="_blank">Publishing an AI agent to
make it live for customers</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/8774095741466" target="_blank">Customizing the standard
responses for an AI agent</a></li>
</ul>
<p class="p"><strong class="ph b">To view and update AI agent settings</strong></p>
<ol class="ol" id="messaging_bot_settings__ol_ikg_std_krb">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="messaging_bot_settings__d9e1351" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/icon_ai.png">
<strong class="ph b">AI</strong> in the sidebar, then select <strong class="ph b">AI agents &gt; AI agents</strong>.</span></li>
<li class="li">Click the name of the AI agent you want to view or configure settings for.</li>
<li class="li">
<p class="p">Click the <strong class="ph b">Settings</strong> tab.</p>
</li>
<li class="li">Click one of the following sections to view or update the relevant settings:<div class="p">
<ul class="ul" id="messaging_bot_settings__ul_lgn_cts_kzb">
<li class="li">
<strong class="ph b">Identity</strong>: Configure the AI agent’s name
or avatar. See <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6447066520986" target="_blank">Configuring an AI agent's name or
avatar</a>.</li>
<li class="li">
<strong class="ph b">Persona:</strong> Configure the AI agent’s
persona, including business profile, tone of
voice, and reply length. See <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/8753435048474" target="_blank">Configuring an AI
agent's persona to add personality to AI-generated
responses</a>.</li>
<li class="li">
<strong class="ph b">Language:</strong> Configure the default language
and enable the AI agent to automatically translate
answers to the user's language. See <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408842754202" target="_blank">Managing languages
and translation support in AI agents</a>.</li>
<li class="li">
<strong class="ph b">Brand and channels:</strong> Configure the brand
for the AI agent (if you <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408829476378" target="_blank">support multiple
brands</a>), the content sources the AI agent
is connected to, and the channels where the AI
agent is available. See <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9543022336794" target="_blank">Configuring an AI
agent's brand and channels</a> and <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9521463831578" target="_blank">Connecting external
content sources to an AI agent to power
AI-generated answers</a>. </li>
</ul>
</div>
</li>
</ol>
<p class="p">Settings are automatically saved as you make changes in each section, but updates
won’t be presented to customers until you <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/7232810932250" target="_blank">publish the AI agent</a>.</p>
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