Accessing and viewing the disputes dashboard

The disputes dashboard provides insight into dispute activity across workspaces. Use the dashboard to see how well perceptions are aligned between reviewers and reviewees, and how effectively your team is resolving conflicts and misunderstandings. View trends over time to track improvement.


What's my plan?







Add-on

Quality Assurance (QA) or Workforce Engagement Management (WEM)







Summary: ◀▼
You can use the disputes dashboard to track open, resolved, and total disputes, see average resolution time, and review trends by category and over time. It helps you spot where reviewers and reviewees disagree, measure conflict resolution, and identify users or reviewers who may need more coaching on consistency and accuracy.




The disputes dashboard provides insight into dispute activity across workspaces. Use the
dashboard to see how well perceptions are aligned between reviewers and reviewees, and how
effectively your team is resolving conflicts and misunderstandings. View trends over time to
track improvement.
This article contains the following topics:

Accessing the disputes dashboard
Understanding the disputes dashboard


Related articles:
About dashboards in Zendesk QA




Accessing the disputes dashboard

Admins, workspace managers, leads, and reviewers can view the disputes
dashboard. Agents can view the disputes dashboard as reviewees, but can see only their own
data.
To access the disputes dashboard
In Quality assurance, click
Dashboards in the sidebar.
From the list of dashboards, select Disputes.






Understanding the disputes dashboard

The dispute dashboard includes the following information, which can be filtered by time
period, workspaces, groups, users, and hashtags:

Open disputes: Total number of disputes opened by the selected users.

Resolved disputes: Total number of disputes resolved by the selected
users.

Total disputes: Total number of disputes opened and resolved by the selected
users.

Average resolution time: Average resolution time for disputes, measured in
days.

Disputes by category: Ratio of accepted versus rejected disputes for specific
categories. Shows where disagreements are common and may need attention or training.

Disputes over time: Ratio of accepted versus rejected disputes created during
the selected time period. Shows trends in outcomes.

Disputers: Table of disputes by initiator. Details include counts of reviews
they’ve received and viewed, counts of disputes started, and status of those disputes
(rejected, accepted, partially accepted, or still open). Shows user behavior and
engagement with the review process.

Disputed reviewers: Table of disputes by reviewer. Details include counts of
reviews given and how many have been viewed, counts of disputes started for their
reviews, and status of those disputes (rejected, accepted, partially accepted, or still
open). Shows which reviewers may need additional help with consistency and accuracy.




{
"@context": "https://schema.org",
"@type": "TechArticle",
"@id": "https://support.zendesk.com/hc/en-us/articles/9642514690458",
"url": "https://support.zendesk.com/hc/en-us/articles/9642514690458",
"headline": "Accessing and viewing the disputes dashboard",
"description": "You can view the disputes dashboard to review dispute activity across workspaces, compare reviewer and reviewee alignment, and track open, resolved, and trending disputes by time, category, and user.",
"articleSection": "Working with the dashboard in Zendesk QA",
"datePublished": "2025-08-26T21:45:24+00:00",
"dateModified": "2026-07-13T15:05:54.517451+00:00",
"inLanguage": "en",
"mainEntityOfPage": {
"@type": "WebPage",
"@id": "https://support.zendesk.com/hc/en-us/articles/9642514690458"