Dynamically adapting dashboard data based on viewer

<body>
<p id="docs-hc-snippet" style="display: none;">When youcreate a dashboard, you might want certain users to see some of the data without being able to see all of it. While you could create a separate filtered dashboard for each user, it’s much easier to accomplish this goal with dashboard restrictions.</p>
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<p class="p">When you <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408831595418" target="_blank">create a dashboard</a>, you might want certain
users to see some of the data without being able to see all of it. While you could
create a separate filtered dashboard for each user, it’s much easier to accomplish this
goal with dashboard restrictions. </p>
<p class="p">For example, you can create a single dashboard to monitor agent productivity, and then
use dashboard restrictions to ensure that each agent can see only their own metrics when
they open the dashboard. </p>
<p class="p">This article contains the following topics: </p>
<ul class="ul" id="dashboard_restrictions__ul_typ_p3r_3wb">
<li class="li"><a class="xref" href="#topic_ptw_n3r_3wb">Creating a dashboard restriction</a></li>
<li class="li">
<a class="xref" href="#topic_qdf_q3r_3wb">Sharing a restricted dashboard with users</a>
</li>
<li class="li">
<a class="xref" href="#topic_ymb_r3r_3wb">Viewing a dashboard with a restriction</a>
</li>
<li class="li">
<a class="xref" href="#topic_lgx_r3r_3wb">List of dynamic attributes</a>
</li>
</ul>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_ptw_n3r_3wb">
<h2 class="title topictitle2" id="ariaid-title2">Creating a dashboard restriction</h2>
<div class="body">
<p class="p">The first step in determining what a dashboard viewer can see is creating a dashboard
restriction. A dashboard restriction is a set of rules that determines what
data—broken down by dataset, attribute, and attribute value—a user is allowed to
view. </p>
<p class="p">Customers on Professional plans can create a maximum of 10 dashboard restrictions.
Customers on Enterprise plans can create a maximum of 500.</p>
<div class="p">
<div class="note tip" id="topic_ptw_n3r_3wb__note_bkm_bjr_3wb">
<span class="tiptitle">Tip:</span> You can create a dashboard restriction from the
dashboard sharing window too. See <a class="xref" href="#topic_qdf_q3r_3wb">Sharing a restricted dashboard with users</a>.</div>
</div>
<p class="p"><strong class="ph b">To create a dashboard restriction</strong></p>
<ol class="ol" id="topic_ptw_n3r_3wb__ol_wq2_djr_3wb">
<li class="li">Open an existing dashboard for editing (it must have been created using the beta
dashboard builder), or <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408831595418" target="_blank">create a new dashboard using the beta
dashboard builder</a>.<div class="note tip" id="topic_ptw_n3r_3wb__note_iz5_fjr_3wb">
<span class="tiptitle">Tip:</span> You can use
the <strong class="ph b">Support agent productivity</strong> template to quickly create a dashboard
that’s designed to show a full picture of agent productivity over the last
seven days.</div>
</li>
<li class="li">Click the arrow next to the <strong class="ph b">Share</strong> button and select <strong class="ph b">Manage data
restrictions</strong>.<p class="p"><img class="image" id="topic_ptw_n3r_3wb__image_oxd_wkr_3wb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/explore_dashboard_restrictions_share.png"></p>
</li>
<li class="li">Click <strong class="ph b">Create restriction</strong>.<p class="p"><img class="image" id="topic_ptw_n3r_3wb__image_u3w_xkr_3wb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/explore_dashboard_restrictions_create.png"></p>
</li>
<li class="li">In the window that appears, fill out the following fields: <ul class="ul" id="topic_ptw_n3r_3wb__ol_jzr_jjr_3wb">
<li class="li">
<strong class="ph b">Name</strong>: Give your dashboard restriction a descriptive name. </li>
<li class="li">
<strong class="ph b">Dataset</strong>: Select the dataset that you want to restrict data
for.</li>
<li class="li">
<strong class="ph b">Filter</strong>: Select the attribute that you want to restrict data for.
For details, see <a class="xref" href="#topic_lgx_r3r_3wb">List of dynamic attributes</a>. </li>
<li class="li">
<strong class="ph b">Values</strong>: For the filter you selected above, select up to 20 values
that will be visible to the dashboard viewer. Search for specific values
by typing. For example, if you want the dashboard to show only tickets
assigned to a specific agent, you could select a <strong class="ph b">Filter</strong> of
<strong class="ph b">Assignee name</strong>, and a <strong class="ph b">Value</strong> of the agent’s name. <p class="p">The
<strong class="ph b">Based on viewer</strong> option dynamically restricts a
dashboard’s data based on the signed-in user. For example, if you
select the <strong class="ph b">Assignee name</strong> filter and the <strong class="ph b">Based on
viewer</strong> value, the dashboard will show only tickets where the
signed-in user is the assignee.</p>
<div class="p">
<img class="image" id="topic_ptw_n3r_3wb__image_efb_2lr_3wb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/explore_dashboard_restrictions_details.png"><div class="note note" id="topic_ptw_n3r_3wb__note_dyf_zrw_mzb">
<span class="notetitle">Note:</span> Dashboard
restrictions that use the Based on viewer setting can’t be
shared externally.</div>
</div>
</li>
</ul>
</li>
<li class="li">If needed, click <strong class="ph b">Add filter</strong> and select an additional set of
<strong class="ph b">Dataset</strong>, <strong class="ph b">Filter</strong>, and <strong class="ph b">Values</strong>. You can add up to five
filters to restrict the dashboard to your desired level.<p class="p">You can remove a
filter at any time by clicking <strong class="ph b">Remove filter</strong> underneath the
corresponding <strong class="ph b">Dataset/Filter/Values</strong> set. </p>
</li>
<li class="li">When you’re done, click <strong class="ph b">Create dashboard restriction</strong>. The <strong class="ph b">Dashboard
restrictions</strong> window appears, showing you the restriction you just
created along with any other restrictions that exist for this
dashboard.<p class="p"><img class="image" id="topic_ptw_n3r_3wb__image_jd1_jlr_3wb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/explore_dashboard_restrictions_existing.png"></p>
</li>
<li class="li">Click <strong class="ph b">Done</strong>. </li>
</ol>
<p class="p">Creating a dashboard restriction is the first step in controlling what dashboard
viewers can see, but you need to share that dashboard restriction with the
applicable users for it to have any effect. </p>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_qdf_q3r_3wb">
<h2 class="title topictitle2" id="ariaid-title3">Sharing a restricted dashboard with users</h2>
<div class="body">
<p class="p">After you’ve created at least one dashboard restriction, you need to share it with
users. Sharing a dashboard restriction with a user invites them to view the
restricted version of the dashboard, meaning they’ll be able to see only the data
that you defined in the dashboard restriction you created above. </p>
<p class="p"><strong class="ph b">To share a restricted dashboard with users</strong>
</p>
<ol class="ol" id="topic_qdf_q3r_3wb__ol_olw_ljr_3wb">
<li class="li">Open an existing dashboard for editing (it must have been created using the beta
dashboard builder), or <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408831595418" target="_blank">create a new dashboard using the beta
dashboard builder</a>. </li>
<li class="li">Click <strong class="ph b">Share</strong>. The <strong class="ph b">Invite people</strong> window appears. </li>
<li class="li">In the <strong class="ph b">Add team members or groups</strong> field, select the users you want to
share the dashboard with. Search for specific users by typing. </li>
<li class="li">In the <strong class="ph b">Access</strong> field, select the dashboard restriction that defines which
data the selected users should be able to see. If you don’t want to apply any
dashboard restriction for the selected users, choose <strong class="ph b">All data</strong>. The
<strong class="ph b">People with access</strong> pane shows you which users can already see the
dashboard.<p class="p"><img class="image" id="topic_qdf_q3r_3wb__image_myh_nlr_3wb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/explore_dashboard_restrictions_invite.png"></p>
<div class="note tip" id="topic_qdf_q3r_3wb__note_s1z_4jr_3wb">
<span class="tiptitle">Tip:</span> If
none of the existing dashboard restrictions meet your needs, you can create
a new one from this dropdown by clicking <strong class="ph b">Create dashboard
restriction</strong>.</div>
</li>
<li class="li">(Optional) Clear the <strong class="ph b">Send email notification</strong> checkbox if you don’t want
to send an email notification to the invited users to view the dashboard. If you
don’t send an email, users can still find the dashboard in the report library or
by going to the dashboard’s URL. </li>
<li class="li">Click <strong class="ph b">Invite people</strong>. </li>
</ol>
</div>
</div>
<div aria-labelledby="ariaid-title4" class="topic nested1" id="topic_ymb_r3r_3wb">
<h2 class="title topictitle2" id="ariaid-title4">Viewing a dashboard with a restriction</h2>
<div class="body">
<p class="p">When a user opens a dashboard that was created with the beta dashboard builder, they
can see the name of the dashboard and the currently applied dashboard restriction at
the top. </p>
<p class="p">Users with access to multiple dashboard restrictions (like admins) can switch between
the different restrictions, changing the data shown in the dashboard. Users with
access to only a single restriction cannot change the selection. </p>
<p class="p"><img class="image" id="topic_ymb_r3r_3wb__image_ycl_qlr_3wb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/explore_dashboard_restrictions_available_views.png"></p>
<p class="p"><strong class="ph b">To view a dashboard with a restriction</strong></p>
<ol class="ol" id="topic_ymb_r3r_3wb__ol_s5m_rjr_3wb">
<li class="li">Open a dashboard that was created using the beta dashboard builder.</li>
<li class="li">If you have access, select the dropdown next to the dashboard’s name to switch
between different dashboard restrictions.<p class="p"><img class="image" id="topic_ymb_r3r_3wb__image_u4g_slr_3wb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/explore_dashboard_restriction_view.png"></p>
</li>
</ol>
</div>
</div>
<div aria-labelledby="ariaid-title5" class="topic nested1" id="topic_lgx_r3r_3wb">
<h2 class="title topictitle2" id="ariaid-title5">List of dynamic attributes</h2>
<div class="body">
<p class="p">You can create a dashboard restriction with any historical dataset or attribute.
However, the attributes listed in the table below are the only ones that dynamically
change the dashboard’s data based on the viewer.</p>
<p class="p">You cannot create dashboard restrictions for live data.</p>
<div class="p">
<table border="1" cellpadding="4" cellspacing="0" class="simpletable" id="topic_lgx_r3r_3wb__simpletable_lp5_tjr_3wb" summary="">
<col style="width:50%">
<col style="width:50%">
<thead>
<tr class="sthead">
<th class="stentry" id="d48e353" style="vertical-align:bottom;text-align:left;">Dataset</th>
<th class="stentry" id="d48e356" style="vertical-align:bottom;text-align:left;">Corresponding attributes</th>
</tr>
</thead>
<tbody>
<tr class="strow">
<td class="stentry" headers="d48e353" style="vertical-align:top;">Support - Tickets</td>
<td class="stentry" headers="d48e356" style="vertical-align:top;">
<ul class="ul" id="topic_lgx_r3r_3wb__ul_l53_fkw_b3c">
<li class="li">Ticket group</li>
<li class="li">Ticket brand</li>
<li class="li">Assignee name</li>
<li class="li">Assignee ID</li>
<li class="li">Assignee email</li>
<li class="li">Assignee locale</li>
<li class="li">Requester name</li>
<li class="li">Requester ID</li>
<li class="li">Requester email</li>
<li class="li">Requester locale</li>
<li class="li">Submitter name</li>
<li class="li">Submitter ID</li>
<li class="li">Submitter email</li>
<li class="li">Submitter locale</li>
<li class="li">Ticket orgnaization name</li>
<li class="li">Requester organization name</li>
<li class="li">Ticket orgnaization name - Unsorted</li>
<li class="li">Requester organization name - Unsorted</li>
</ul>
</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d48e353" style="vertical-align:top;">Support - Updates history</td>
<td class="stentry" headers="d48e356" style="vertical-align:top;">
<ul class="ul" id="topic_lgx_r3r_3wb__ul_wfz_zmw_b3c">
<li class="li">Update ticket group</li>
<li class="li">Update ticket assignee</li>
<li class="li">Update ticket assignee ID</li>
<li class="li">Update ticket brand</li>
<li class="li">Previous ticket group</li>
<li class="li">Previous ticket brand</li>
<li class="li">Previous ticket assignee</li>
<li class="li">Previous ticket assignee ID</li>
<li class="li">Ticket group</li>
<li class="li">Ticket brand</li>
<li class="li">Assignee name</li>
<li class="li">Assignee ID</li>
<li class="li">Assignee email</li>
<li class="li">Assignee locale</li>
<li class="li">Requester name</li>
<li class="li">Requester ID</li>
<li class="li">Requester email</li>
<li class="li">Requester locale</li>
<li class="li">Submitter name</li>
<li class="li">Submitter ID</li>
<li class="li">Submitter email</li>
<li class="li">Submitter locale</li>
<li class="li">Updater name</li>
<li class="li">Updater agent name</li>
<li class="li">Updater ID</li>
<li class="li">Updater email</li>
<li class="li">Updater locale</li>
<li class="li">Ticket orgnaization name</li>
<li class="li">Requester organization name</li>
<li class="li">Updater organization name</li>
<li class="li">Ticket orgnaization name - Unsorted</li>
<li class="li">Requester organization name - Unsorted</li>
<li class="li">Updater organization name - Unsorted</li>
</ul>
</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d48e353" style="vertical-align:top;">Support - SLAs</td>
<td class="stentry" headers="d48e356" style="vertical-align:top;">
<ul class="ul" id="topic_lgx_r3r_3wb__ul_alg_jkw_b3c">
<li class="li">Ticket group</li>
<li class="li">Ticket brand</li>
<li class="li">Assignee name</li>
<li class="li">Assignee ID</li>
<li class="li">Assignee email</li>
<li class="li">Assignee locale</li>
<li class="li">Requester name</li>
<li class="li">Requester ID</li>
<li class="li">Requester email</li>
<li class="li">Requester locale</li>
<li class="li">Submitter name</li>
<li class="li">Submitter ID</li>
<li class="li">Submitter email</li>
<li class="li">Submitter locale</li>
<li class="li">Ticket orgnaization name</li>
<li class="li">Requester organization name</li>
<li class="li">Ticket orgnaization name - Unsorted</li>
<li class="li">Requester organization name - Unsorted</li>
</ul>
</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d48e353" style="vertical-align:top;">Support - Backlog history</td>
<td class="stentry" headers="d48e356" style="vertical-align:top;">
<ul class="ul" id="topic_lgx_r3r_3wb__ul_oq4_zjr_3wb">
<li class="li" dir="ltr">Group name</li>
<li class="li">Brand</li>
<li class="li" dir="ltr">Assignee name</li>
<li class="li">Brand</li>
</ul>
</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d48e353" style="vertical-align:top;">Voice - Calls</td>
<td class="stentry" headers="d48e356" style="vertical-align:top;">
<ul class="ul" id="topic_lgx_r3r_3wb__ul_ppw_fnw_b3c">
<li class="li">Ticket group</li>
<li class="li">Ticket brand</li>
<li class="li">Ticket assignee</li>
<li class="li">Ticket requester</li>
<li class="li">Ticket orgnaization</li>
<li class="li">Call group</li>
<li class="li">Call agent name</li>
<li class="li">Call agent ID</li>
<li class="li">Call agent email</li>
<li class="li">Call agent locale</li>
<li class="li">Leg agent name</li>
<li class="li">Leg agent ID</li>
<li class="li">Leg agent email</li>
<li class="li">Leg agent locale</li>
<li class="li">End-user name</li>
<li class="li">End-user ID</li>
<li class="li">End-user email</li>
<li class="li">End-user locale</li>
<li class="li">Organization name</li>
<li class="li">Ticket orgnaization - Unsorted</li>
<li class="li">Organization name - Unsorted</li>
</ul>
</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d48e353" style="vertical-align:top;">Chat - Engagement</td>
<td class="stentry" headers="d48e356" style="vertical-align:top;">
<ul class="ul" id="topic_lgx_r3r_3wb__ul_cr5_gnw_b3c">
<li class="li">Ticket group</li>
<li class="li">Ticket brand</li>
<li class="li">Ticket assignee</li>
<li class="li">Ticket requester</li>
<li class="li">Ticket orgnaization</li>
<li class="li">Agent name</li>
<li class="li">Agent ID</li>
<li class="li">Agent email</li>
<li class="li">Agent locale</li>
<li class="li">Ticket orgnaization name - Unsorted</li>
</ul>
</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d48e353" style="vertical-align:top;">Chat - Messaging tickets</td>
<td class="stentry" headers="d48e356" style="vertical-align:top;">
<ul class="ul" id="topic_lgx_r3r_3wb__ul_khq_hnw_b3c">
<li class="li">Ticket group</li>
<li class="li">Ticket brand</li>
<li class="li">Assignee name</li>
<li class="li">Assignee ID</li>
<li class="li">Assignee email</li>
<li class="li">Requester name</li>
<li class="li">Requester ID</li>
<li class="li">Requester email</li>
<li class="li">Ticket orgnaization name</li>
<li class="li">Ticket orgnaization name - Unsorted</li>
</ul>
</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d48e353" style="vertical-align:top;">Chat - Chat concurrency</td>
<td class="stentry" headers="d48e356" style="vertical-align:top;">
<ul class="ul" id="topic_lgx_r3r_3wb__ul_h43_3nw_b3c">
<li class="li">Agent name</li>
<li class="li">Agent ID</li>
<li class="li">Agent email</li>
<li class="li">Agent locale</li>
</ul>
</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d48e353" style="vertical-align:top;">Chat - Messaging goal conversions</td>
<td class="stentry" headers="d48e356" style="vertical-align:top;">
<ul class="ul" id="topic_lgx_r3r_3wb__ul_ezq_3nw_b3c">
<li class="li">Ticket group</li>
<li class="li">Ticket brand</li>
<li class="li">Ticket organization</li>
<li class="li">Assignee name</li>
<li class="li">Assignee ID</li>
<li class="li">Assignee email</li>
<li class="li">Requester name</li>
<li class="li">Requester ID</li>
<li class="li">Requester email</li>
<li class="li">Ticket organization - Unsorted</li>
</ul>
</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d48e353" style="vertical-align:top;">Knowledge - Quick answers</td>
<td class="stentry" headers="d48e356" style="vertical-align:top;">
<ul class="ul" id="topic_lgx_r3r_3wb__ul_mtz_3nw_b3c">
<li class="li">Search brand name</li>
<li class="li">User name</li>
<li class="li">User ID</li>
<li class="li">User email</li>
</ul>
</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d48e353" style="vertical-align:top;">AI - Copilot suggestions</td>
<td class="stentry" headers="d48e356" style="vertical-align:top;">
<ul class="ul" id="topic_lgx_r3r_3wb__ul_jbl_jnw_b3c">
<li class="li">Ticket group</li>
<li class="li">Ticket brand</li>
<li class="li">Ticket assignee</li>
<li class="li">Ticket requester</li>
<li class="li">Ticket orgnaization</li>
<li class="li">Agent name</li>
<li class="li">Agent ID</li>
<li class="li">Agent email</li>
<li class="li">Agent locale</li>
<li class="li">Ticket organization - Unsorted</li>
</ul>
</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d48e353" style="vertical-align:top;">AI - Copilot auto assist</td>
<td class="stentry" headers="d48e356" style="vertical-align:top;">
<ul class="ul" id="topic_lgx_r3r_3wb__ul_aw5_jnw_b3c">
<li class="li">Ticket group</li>
<li class="li">Ticket brand</li>
<li class="li">Ticket assignee</li>
<li class="li">Ticket requester</li>
<li class="li">Ticket organization</li>
<li class="li">Agent name</li>
<li class="li">Agent ID</li>
<li class="li">Agent email</li>
<li class="li">Agent locale</li>
<li class="li">Ticket organization - Unsorted</li>
</ul>
</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d48e353" style="vertical-align:top;">AI - Intelligent triage</td>
<td class="stentry" headers="d48e356" style="vertical-align:top;">
<ul class="ul" id="topic_lgx_r3r_3wb__ul_zdl_knw_b3c">
<li class="li">Ticket group</li>
<li class="li">Ticket brand</li>
<li class="li">Ticket assignee</li>
<li class="li">Ticket requester</li>
<li class="li">Ticket organization</li>
<li class="li">Ticket organization - Unsorted</li>
</ul>
</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d48e353" style="vertical-align:top;">AI - Generative AI tools</td>
<td class="stentry" headers="d48e356" style="vertical-align:top;">
<ul class="ul" id="topic_lgx_r3r_3wb__ul_pmm_lnw_b3c">
<li class="li">Ticket group</li>
<li class="li">Ticket brand</li>
<li class="li">Ticket assignee</li>
<li class="li">Ticket requester</li>
<li class="li">Ticket organization</li>
<li class="li">Agent name</li>
<li class="li">Agent ID</li>
<li class="li">Agent email</li>
<li class="li">Agent locale</li>
<li class="li">Ticket organization - Unsorted</li>
</ul>
</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d48e353" style="vertical-align:top;">Omnichannel - Engagements</td>
<td class="stentry" headers="d48e356" style="vertical-align:top;">
<ul class="ul" id="topic_lgx_r3r_3wb__ul_skv_lnw_b3c">
<li class="li">Group name</li>
<li class="li">Agent name</li>
<li class="li">Agent ID</li>
<li class="li">Agent email</li>
<li class="li">Agent locale</li>
</ul>
</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d48e353" style="vertical-align:top;">Omnichannel - Custom queues</td>
<td class="stentry" headers="d48e356" style="vertical-align:top;">
<ul class="ul" id="topic_lgx_r3r_3wb__ul_exd_mnw_b3c">
<li class="li">Group name</li>
</ul>
</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d48e353" style="vertical-align:top;">Omnichannel - Agent state daily</td>
<td class="stentry" headers="d48e356" style="vertical-align:top;">
<ul class="ul" id="topic_lgx_r3r_3wb__ul_bzn_mnw_b3c">
<li class="li">Group name</li>
<li class="li">Agent name</li>
<li class="li">Agent ID</li>
<li class="li">Agent email</li>
<li class="li">Agent locale</li>
</ul>
</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d48e353" style="vertical-align:top;">Omnichannel - Agent state</td>
<td class="stentry" headers="d48e356" style="vertical-align:top;">
<ul class="ul" id="topic_lgx_r3r_3wb__ul_q5w_mnw_b3c">
<li class="li">Group name</li>
<li class="li">Agent name</li>
<li class="li">Agent ID</li>
<li class="li">Agent email</li>
<li class="li">Agent locale</li>
</ul>
</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d48e353" style="vertical-align:top;">Omnichannel - Agent productivity</td>
<td class="stentry" headers="d48e356" style="vertical-align:top;">
<ul class="ul" id="topic_lgx_r3r_3wb__ul_ctf_nnw_b3c">
<li class="li">Group name</li>
<li class="li">Agent name</li>
<li class="li">Agent ID</li>
<li class="li">Agent email</li>
<li class="li">Agent locale</li>
</ul>
</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d48e353" style="vertical-align:top;">AI agents - Flow builder</td>
<td class="stentry" headers="d48e356" style="vertical-align:top;">
<ul class="ul" id="topic_lgx_r3r_3wb__ul_frl_nnw_b3c">
<li class="li">Brand</li>
</ul>
</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d48e353" style="vertical-align:top;">AI agents - Article recommendations (legacy)</td>
<td class="stentry" headers="d48e356" style="vertical-align:top;">
<ul class="ul" id="topic_lgx_r3r_3wb__ul_bv5_nnw_b3c">
<li class="li">Answer brand</li>
<li class="li">Ticket group</li>
<li class="li">Ticket brand</li>
<li class="li">Ticket assignee</li>
<li class="li">Ticket requester</li>
<li class="li">Ticket organization</li>
<li class="li">User name</li>
<li class="li">User ID</li>
<li class="li">User email</li>
<li class="li">User locale</li>
<li class="li">Ticket organization - Unsorted</li>
</ul>
</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d48e353" style="vertical-align:top;">AI agents - Essential</td>
<td class="stentry" headers="d48e356" style="vertical-align:top;">
<ul class="ul" id="topic_lgx_r3r_3wb__ul_isy_hnw_b3c">
<li class="li">Conversation brand</li>
</ul>
</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d48e353" style="vertical-align:top;">Knowledge - Page efficiency</td>
<td class="stentry" headers="d48e356" style="vertical-align:top;">
<ul class="ul" id="topic_lgx_r3r_3wb__ul_vpc_4nw_b3c">
<li class="li">Page brand</li>
<li class="li">Page author name</li>
<li class="li">Page author ID</li>
<li class="li">Article author name</li>
<li class="li">Article author ID</li>
</ul>
</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d48e353" style="vertical-align:top;">Knowledge - User session</td>
<td class="stentry" headers="d48e356" style="vertical-align:top;">
<ul class="ul" id="topic_lgx_r3r_3wb__ul_zxs_4nw_b3c">
<li class="li">Session brand</li>
<li class="li">Visitor name</li>
<li class="li">Visitor ID</li>
<li class="li">Visitor email</li>
</ul>
</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d48e353" style="vertical-align:top;">Knowledge - Community</td>
<td class="stentry" headers="d48e356" style="vertical-align:top;">
<ul class="ul" id="topic_lgx_r3r_3wb__ul_l4y_4nw_b3c">
<li class="li">Brand name</li>
<li class="li">Author name</li>
<li class="li">Author ID</li>
</ul>
</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d48e353" style="vertical-align:top;">Knowledge - Search</td>
<td class="stentry" headers="d48e356" style="vertical-align:top;">
<ul class="ul" id="topic_lgx_r3r_3wb__ul_rwh_pnw_b3c">
<li class="li">Search brand name</li>
</ul>
</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d48e353" style="vertical-align:top;">Knowledge - Team publishing</td>
<td class="stentry" headers="d48e356" style="vertical-align:top;">
<ul class="ul" id="topic_lgx_r3r_3wb__ul_dls_pnw_b3c">
<li class="li">Event article brand</li>
<li class="li">Agent name</li>
<li class="li">Agent ID</li>
<li class="li">Agent email</li>
<li class="li">Agent locale</li>
</ul>
</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d48e353" style="vertical-align:top;">Knowledge - Knowledge capture</td>
<td class="stentry" headers="d48e356" style="vertical-align:top;">
<ul class="ul" id="topic_lgx_r3r_3wb__ul_h3g_qnw_b3c">
<li class="li">Knowledge Capture brand</li>
<li class="li">Ticket group</li>
<li class="li">Ticket brand</li>
<li class="li">Ticket assignee</li>
<li class="li">Ticket requester</li>
<li class="li">Ticket organization</li>
<li class="li">Agent name</li>
<li class="li">Agent ID</li>
<li class="li">Agent email</li>
<li class="li">Agent locale</li>
<li class="li">User name</li>
<li class="li">User ID</li>
<li class="li">User email</li>
<li class="li">User locale</li>
<li class="li">Ticket organization - Unsorted</li>
</ul>
</td>
</tr>
<tr class="strow">
<td class="stentry" headers="d48e353" style="vertical-align:top;">Knowledge - Knowledge base</td>
<td class="stentry" headers="d48e356" style="vertical-align:top;">
<ul class="ul" id="topic_lgx_r3r_3wb__ul_e34_qnw_b3c">
<li class="li">Author name</li>
<li class="li">Engagement brand</li>
<li class="li">Article brand</li>
</ul>
</td>
</tr>
</tbody>
</table>
</div>
</div>
</div>
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