About message restrictions in advanced AI agents with Zendesk Chat (Legacy)

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Add-on | AI agents - Advanced

Configuring chat channels for advanced AI agents is no longer recommended. Instead, consider configuring messaging channels or configuring email channels.

Due to the limitation of the Zendesk Chat widget, there are three things to pay attention to when building dialogues if your AI agent will be using Zendesk Chat.

Message

Any message in a block must be less than 1000 characters

Link Block

Max 3 "Link clicked" on the same level

Buttons

Button text must be less than 20 characters

Max 10 buttons on the same level

Buttons are NOT supported on Zendesk Chat mobile SDK. Further information is available here.

Buttons and Link Blocks cannot be on the same level