Troubleshooting advanced AI agents with Zendesk Chat (Legacy)

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<a href="https://support.zendesk.com/hc/en-us/articles/5411234991258-plan" rel="noopener" target="_blank">What's my plan?</a>
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<table style="margin-left: 0px; margin-right: auto;">
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<td>
<strong>Add-on</strong>
</td>
<td>AI agents - Advanced</td>
</tr>
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</div>
<div class="note attention">
Configuring chat channels for advanced AI agents is no longer recommended.
Instead, consider <a href="https://support.zendesk.com/hc/en-us/sections/8264312886554">configuring messaging channels</a> or <a href="https://support.zendesk.com/hc/en-us/sections/8264365933210">configuring email channels</a>.
</div>
<p data-renderer-start-pos="1">Here are some common issues and suggested fixes: </p>
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<ul>
<li>
<a href="#h_01FPJ95DX666H51DDDMNSJQMGZ" target="_self"><span class="toc-item-body" data-outline="1">AI agent goes online then offline again</span></a>
</li>
<li>
<a href="#h_01FPJ95DX666H51DDDMNSJQMGZ" target="_self"><span class="toc-item-body" data-outline="1">AI agent shows offline in Zendesk Chat</span></a>
</li>
<li>
<span class="toc-item-body" data-outline="1"><a class="toc-link" href="#h_01FPJ8WPBAZS36AJWDMJFCJS8Q" rel="undefined" target="_self">AI agent doesn’t join the conversation</a></span>
</li>
<li>
<span class="toc-item-body" data-outline="4"><a class="toc-link" href="#h_01FPJ8XG73EQM68GW42PF81YKB" rel="undefined" target="_self">Widget missing from my website</a></span><span class="toc-item-body" data-outline="4"></span><br>
<span class="toc-item-body" data-outline="4"></span>
</li>
<li>
<span class="toc-item-body" data-outline="3"><a class="toc-link" href="#h_01FPJ8XA77Z3C68E0ZF4BQCAVC" rel="undefined" target="_self">AI agent keeps throwing EOS errors when turned on</a></span><span class="toc-item-body" data-outline="4"></span>
</li>
</ul>
<h2 id="h_01FPJ95DX666H51DDDMNSJQMGZ">
<strong>Error</strong> - The AI agent goes online then offline
again
</h2>
<p>
This is because somebody is logged in to Zendesk as the AI
agent.
<span class="toc-item-body" data-outline="4">When someone logs in to the AI agent's account, this overwrites the integration of the AI agents - Advanced Dashboard and changes the status.</span>
</p>
<p>
<span class="toc-item-body" data-outline="4">To fix the issue:</span>
</p>
<ol>
<li>
Switch the Automation Engine toggle off in
<strong>Settings &gt; CRM integration.</strong>
</li>
<li>Ask the person to log out as the AI agent.</li>
<li>Switch the Automation Engine back on.</li>
</ol>
<h2 id="h_01JKRGEH10QJZS02EH08PSKF0A">
<strong>Error</strong> - The AI agent shows offline in Zendesk
Chat
</h2>
<p>
<span class="toc-item-body" data-outline="4"><span class="wysiwyg-underline wysiwyg-color-purple">Make sure nobody is logged in as the AI agent in Zendesk. </span>When someone logs in to the AI agent's account, this overwrites the integration of the AI agents - Advanced Dashboard and changes the status.</span>
</p>
<p>
<span class="toc-item-body" data-outline="4">To fix the issue:</span>
</p>
<ol>
<li>
<span class="toc-item-body" data-outline="4">Restart the AI agent </span>by
switching the Automation Engine toggle off in
<strong>CRM integration</strong>.
</li>
<li>
Check that nobody is logged in as the AI agent. If yes,
they need to log out.
</li>
<li>Switch the Automation Engine back on.</li>
</ol>
<h2 id="h_01FPJ8WPBAZS36AJWDMJFCJS8Q">
<strong>Error</strong> - The AI agent doesn't join the conversation
</h2>
<p>
<span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;"><span class="wysiwyg-underline"><span class="toc-item-body wysiwyg-color-purple" data-outline="4">Make sure nobody is logged in as the AI agent in Zendesk. </span></span>When your AI agent doesn’t join the chat, there are a few things to do and check. Follow the steps below and always restart the AI agent after each change to see if it’s working.</span>
</p>
</div>
</div>
</div>
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<h3 id="h_01JE6QCP0FY6FYYT8FXVVYTQ77">
<span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;">Reauthorize the connection between <span class="toc-item-body" data-outline="4">AI agents - Advanced</span> and Zendesk</span>
</h3>
<p>
<span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;">Only Client Admins are able to reauthorize the connection.</span>
</p>
<p>
<span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;">To do this:</span>
</p>
<ol>
<li>
<span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;">Sign in to Zendesk as the AI agent</span>
</li>
<li>
<span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;">Sign in to the <span class="toc-item-body" data-outline="4">AI agents - Advanced</span> Dashboard in a separate tab</span>
</li>
<li>
<span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;">Toggle the Automation Engine off<br><img alt="mceclip1.png" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/bots_mceclip1_w8XAx.png"><br></span>
</li>
<li>
<span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;">Navigate to Settings &gt; CRM Integration and click <strong>Unauthorize Zendesk Chat<br></strong><img alt="mceclip0.png" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/bots_mceclip0_Eb43p.png"></span>
</li>
<li>
<span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;">On the same page, go to Integration Parameters and make sure the correct departments are selected</span>
</li>
<li>
<span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;"> Click <strong>Authorize Zendesk Chat<br><img alt="mceclip2.png" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/bots_mceclip2_PEBeb.png"><br></strong></span>
</li>
<li>
<span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;">Once authorization is completed, log OUT as the AI agent in Zendesk.</span>
</li>
<li>
<span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;">Toggle the Automation Engine back on.<br></span>
</li>
</ol>
<p> </p>
<h3 data-renderer-start-pos="278" id="h_01JE6QCP0FBBKW1R6KMR7PM202">Department selection</h3>
<p>
Chats are routed using departments/groups. If you have prechat form
enabled in Zendesk Chat, make sure
<a href="https://support.zendesk.com/hc/en-us/articles/8357757747354#Step-3.--Add-hide-department-snippet-to-configure-the-chat-widget" rel="noopener" target="_blank">the hide department snippet</a>
is implemented correctly with the exact names of the departments/groups. <br>
<br>
</p>
<h3 data-renderer-start-pos="278" id="Sign-out-from-Zendesk">Sign out from Zendesk</h3>
<p data-renderer-start-pos="278">
<span class="heading-anchor-wrapper">T</span>he AI agent in our Dashboard
can’t join the chat if there’s someone logged in using the AI agent
account in zendesk. To solve this:
</p>
<ol class="ak-ol" data-indent-level="1">
<li>
<p data-renderer-start-pos="428">Sign out from Zendesk</p>
</li>
<li>
<p data-renderer-start-pos="453">
Restart the AI agent by switching the toggle next to automation
engine in <strong>CRM Integration</strong> on and off<br>
<br>
</p>
</li>
</ol>
</div>
</div>
<h2 data-renderer-start-pos="278" id="Reconnect-the-bot">Restart the AI agent</h2>
<ol>
<li>
Restart the AI agent by switching the Automation Engine toggle off in
<strong>CRM integration</strong>.
</li>
<li>Give it a second before switching it back on again.</li>
</ol>
<h3 data-renderer-start-pos="278" id="h_01JKRGEH11MK78QA41JSTFFJ0D">Reconnect the AI agent</h3>
<p data-renderer-start-pos="278">
It is important to login as the AI agent in Zendesk before authorizing. Try
to reconnect by following the steps below:
</p>
<ol class="ak-ol" data-indent-level="1">
<li>
<p data-renderer-start-pos="378">Unauthorize in Dashboard</p>
</li>
<li>
<p data-renderer-start-pos="407">Log out of all Zendesk products</p>
</li>
<li>
<p data-renderer-start-pos="443">
Sign in as
<span class="wysiwyg-underline" data-renderer-mark="true">the AI agent account</span>
in Zendesk Chat
</p>
</li>
<li>
<p data-renderer-start-pos="490">
Repeat
<a class="sc-iyvyFf kJXhAi" data-renderer-mark="true" href="https://support.zendesk.com/hc/en-us/articles/8357757747354" rel="noopener" target="_blank" title="https://ultimateai.atlassian.net/wiki/spaces/CS/pages/2108949264/Scenario+A+Zendesk+Chat+Widget+Already+Live+Help+Center#4.-Connect-the-bot-by-turning-the-Automation-Engine-on-in-ultimate.ai%E2%80%99s-Dashboard">the connecting steps</a>
</p>
</li>
</ol>
<h3 data-renderer-start-pos="520" id="In-Zendesk-Chat">Check settings in Zendesk Chat</h3>
<h3 data-renderer-start-pos="520" id="h_01JE6QCP0G3756F0QSNSDK3FFK">Settings &gt; Agents</h3>
<ol class="ak-ol" data-indent-level="1">
<li>
<p data-renderer-start-pos="559">Is the AI agent there? </p>
</li>
<li>
<p data-renderer-start-pos="581">Is it enabled?</p>
</li>
<li>
<p data-renderer-start-pos="599">Is it online?</p>
</li>
</ol>
<p>
<img alt="mceclip5.png" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/bots_mceclip5.png" width="850">
</p>
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<div class="sc-bYwvMP RdYTc" data-testid="media-card-view">
<div class="media-file-card-view sc-hUMlYv fTdvwi" data-test-status="loading" data-testid="media-file-card-view">
<div class="sc-jGxEUC xEIXK">
<span style="color: #172b4d; font-family: -apple-system, system-ui, 'Segoe UI', Roboto, 'Noto Sans', Ubuntu, 'Droid Sans', 'Helvetica Neue', sans-serif; font-size: 1.142em; font-weight: 600; letter-spacing: -0.006em; white-space: pre-wrap;">Settings &gt; Departments</span>
</div>
</div>
</div>
</div>
</div>
</div>
<ul class="ak-ul" data-indent-level="1">
<li>
<p data-renderer-start-pos="646">Is there a department for the AI agent? </p>
</li>
<li>
<p data-renderer-start-pos="685">Is the AI agent the only agent in there?</p>
</li>
<li>
<p data-renderer-start-pos="710">Is it enabled?</p>
</li>
</ul>
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<div class="sc-bYwvMP eGzPDZ" data-testid="media-card-view">
<div class="media-file-card-view sc-hUMlYv fTdvwi" data-test-status="loading" data-testid="media-file-card-view">
<div class="sc-jGxEUC xEIXK">
<span style="color: #172b4d; font-family: -apple-system, system-ui, 'Segoe UI', Roboto, 'Noto Sans', Ubuntu, 'Droid Sans', 'Helvetica Neue', sans-serif; font-size: 1.142em; font-weight: 600; letter-spacing: -0.006em; white-space: pre-wrap;">Settings &gt; Widget &gt; Forms</span>
</div>
</div>
</div>
</div>
</div>
</div>
<ul class="ak-ul" data-indent-level="1">
<li>
<p data-renderer-start-pos="760">Pre-chat form should be on</p>
</li>
<li>
<p data-renderer-start-pos="788">Required department should be enabled </p>
</li>
</ul>
<p>
<img alt="mceclip6.png" height="236" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/bots_mceclip6.png" width="413">
</p>
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</div>
<h3 data-renderer-start-pos="826" id="Settings-&gt;-Account-&gt;-Operating-hours" style="margin: 2em 0px 0px; padding: 0px; font-size: 1.142em; font-style: normal; line-height: 1.5; color: #172b4d; font-weight: 600; letter-spacing: -0.006em; font-family: -apple-system, system-ui, 'Segoe UI', Roboto, 'Noto Sans', Ubuntu, 'Droid Sans', 'Helvetica Neue', sans-serif; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Settings &gt; Account &gt; Operating hours</h3>
<ul class="ak-ul" data-indent-level="1">
<li>
<p data-renderer-start-pos="866">
Is it switched <strong data-renderer-mark="true">On </strong>or<strong data-renderer-mark="true"> Off</strong>?
</p>
<ul class="ak-ul" data-indent-level="1">
<li>
If you want the AI agent to be online only during certain hours,
make sure to set it up here.
</li>
</ul>
</li>
<li>
<p data-renderer-start-pos="895">If it’s switched on, are the hours correct?</p>
</li>
</ul>
<p>
<img alt="mceclip7.png" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/bots_mceclip7.png">
</p>
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</div>
</div>
</div>
<h3 data-renderer-start-pos="945" id="Settings-&gt;-Routing" style="margin: 2em 0px 0px; padding: 0px; font-size: 1.142em; font-style: normal; line-height: 1.5; color: #172b4d; font-weight: 600; letter-spacing: -0.006em; font-family: -apple-system, system-ui, 'Segoe UI', Roboto, 'Noto Sans', Ubuntu, 'Droid Sans', 'Helvetica Neue', sans-serif; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Settings &gt; Routing </h3>
<ul class="ak-ul" data-indent-level="1">
<li>
<p data-renderer-start-pos="968">
Escalation might fail when there are no agents available. Agent availability
can be affected by
<strong data-renderer-mark="true">Chat routing</strong> and
<strong data-renderer-mark="true">Chat limit</strong>.
</p>
</li>
<li>
<p data-renderer-start-pos="1096">
There are two options here:<br>
<img alt="mceclip8.png" height="116" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/bots_mceclip8.png" style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;" width="256">
</p>
</li>
</ul>
<ol class="ak-ol" data-indent-level="1">
<li>
<p data-renderer-start-pos="1132">
<strong data-renderer-mark="true">Broadcast</strong> is preferred
if the client doesn’t have “Skills-based routing” on.
</p>
</li>
<li>
<p data-renderer-start-pos="1213">
<strong data-renderer-mark="true">Assigned </strong> is used
when the client has “Skills-based routing” on. This can be checked
by going to the <strong data-renderer-mark="true">Skills </strong>tab
in the top left corner.<br>
<img alt="mceclip9.png" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/bots_mceclip9.png" style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;">
</p>
</li>
</ol>
<ul class="ak-ul" data-indent-level="1">
<li>
<p data-renderer-start-pos="1360">
<strong data-renderer-mark="true">Chat limit </strong>can also be
found on<strong data-renderer-mark="true"> Settings &gt; Routing</strong>
</p>
</li>
</ul>
<p>
<strong data-renderer-mark="true"><img alt="mceclip10.png" height="170" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/bots_mceclip10.png" width="543"></strong>
</p>
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<hr>
<h2 data-renderer-start-pos="1420" id="In-Zendesk-Support">In Zendesk Support</h2>
<h3 data-renderer-start-pos="1420" id="h_01JE6QCP0G63MA5ZMD0ZSH9BVA">Check if the AI agent account has access to Zendesk Chat</h3>
<ol class="ak-ul" data-indent-level="1">
<li>
<p data-renderer-start-pos="1495">Go to Zendesk Support &gt; Settings &gt; People</p>
</li>
<li>
<p data-renderer-start-pos="1541">
Locate the AI agent by searching for its name<img alt="mceclip0.png" height="204" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/bots_mceclip0_G0TDm.png" width="441">
</p>
</li>
<li>
Then enable Zendesk Chat by toggling the switch on <img alt="mceclip1.png" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/bots_mceclip1_tgkIw.png">
<ul class="ak-ul" data-indent-level="1">
<li>
You might see "Manage in Admin Center" instead of the toggle
depending on your Zendesk version<br>
<img alt="mceclip2.png" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/bots_mceclip2_C5l7S.png">
</li>
<li>
If that's the case follow this screenshot instead:<img alt="mceclip3.png" height="126" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/bots_mceclip3.png" width="595">
</li>
</ul>
</li>
</ol>
<div data-layout-section="true">
<div data-column-width="50" data-layout-column="true">
<div class="sc-bRBYWo kGsNPp">
<div class="sc-fMiknA hgeePj"></div>
</div>
</div>
</div>
<h2 data-renderer-start-pos="1683" id="In-Dashboard">In Dashboard</h2>
<h3 data-renderer-start-pos="1683" id="h_01JE6QCP0G2812DEFBQ8JQJY49">
Make sure there’s nothing under Zendesk Tags in Integration parameters
</h3>
<p data-renderer-start-pos="1769">
This is only used IF the client uses Zendesk Skill routing. The “tag” here
refers to “skill tag” and is NOT the same as chat tags that we use in dialogues.
<a class="sc-iyvyFf kJXhAi" data-renderer-mark="true" href="https://support.zendesk.com/hc/en-us/articles/4408836348058-Routing-chats-based-on-agent-skills#topic_exc_rqx_q1b" title="https://support.zendesk.com/hc/en-us/articles/360022365513-Routing-chats-based-on-agent-skills#topic_exc_rqx_q1b">Read more about skill routing in this Zendesk guide.</a>
</p>
<p data-renderer-start-pos="1979">
The screenshot below is an opposite example. If this is what you see, click
the trash can icon to remove it.
</p>
<div class="rich-media-item mediaSingleView-content-wrap image-center sc-caSCKo bEJxjw sc-fAjcbJ hLYWxT" data-layout="center" data-node-type="mediaSingle">
<div class="sc-eqIVtm hjNAnG">
<div class="sc-gRnDUn kiMzth" data-collection="contentId-2108687404" data-context-id="2108687404" data-file-mime-type="image/png" data-file-name="image-20210503-092824.png" data-file-size="7772" data-height="192" data-id="fb6b0f68-498b-4db4-8ca1-58860a4ace27" data-node-type="media" data-type="file" data-width="481">
<div class="sc-bYwvMP eGkCCj" data-testid="media-card-view">
<div class="media-file-card-view sc-hUMlYv fTdvwi" data-test-status="loading" data-testid="media-file-card-view">
<div class="sc-jGxEUC xEIXK"></div>
</div>
</div>
</div>
</div>
</div>
<p data-renderer-start-pos="2081">
<img alt="mceclip4.png" height="126" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/bots_mceclip4.png" width="363">
</p>
<h2 data-renderer-start-pos="2083" id="If-the-client-uses-Google-Tag-Manager">If you use Google Tag Manager</h2>
<ul class="ak-ul" data-indent-level="1">
<li>
<p data-renderer-start-pos="2124">
Does the widget look like the new one or legacy one? <img alt="mceclip11.png" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/bots_mceclip11.png">
</p>
</li>
</ul>
<ul>
<li data-renderer-start-pos="2181">
If it looks like the old one, then check the following:
<ul class="ak-ul" data-indent-level="2">
<li>
<p data-renderer-start-pos="2240">Is the correct container / version being published?</p>
</li>
<li>
<p data-renderer-start-pos="2295">
In Tags, see if the old one is still enabled. If the client
sees one that could be the old one, try to “pause” it and
see if it changes anything - they should know how to do this.
</p>
</li>
<li>
<p data-renderer-start-pos="2478">
Another way to see if it’s the legacy one spooking us, go
to the website where the current chat widget is, right click
to inspect the code.
</p>
</li>
</ul>
</li>
</ul>
<div data-layout-section="true">
<div data-column-width="50" data-layout-column="true">
<div class="sc-bRBYWo kGsNPp">
<div class="sc-fMiknA hgeePj">
<hr>
</div>
</div>
</div>
</div>
<h2 id="h_01FPJ8XA77Z3C68E0ZF4BQCAVC">
<strong>Error</strong> - The AI agent sends an EOS error when turned on
</h2>
<p data-renderer-start-pos="2697">
Check if the client has IP Restrictions set up on their account:
</p>
<ul class="ak-ul" data-indent-level="1">
<li>
<p data-renderer-start-pos="2765">Login to your zendesk</p>
<ul class="ak-ul" data-indent-level="2">
<li>
<p data-renderer-start-pos="2790">go to "zendesk chat"</p>
</li>
<li>
<p data-renderer-start-pos="2814">click on "settings " --&gt; "account"</p>
</li>
<li>
<p data-renderer-start-pos="2852">click on the tab "security"</p>
</li>
<li>
<p data-renderer-start-pos="2883">If the IP restriction is enabled, please add the following:</p>
<ul class="ak-ul" data-indent-level="2">
<li>
<p data-renderer-start-pos="2883">34.140.214.64</p>
</li>
<li>
<p data-renderer-start-pos="2883">34.140.222.34</p>
</li>
<li>
<p data-renderer-start-pos="2883">35.233.19.208</p>
</li>
<li>
<p data-renderer-start-pos="2883">34.79.189.15</p>
</li>
<li>
<p>34.78.252.6</p>
</li>
<li>
<p>34.34.185.160</p>
</li>
</ul>
</li>
</ul>
</li>
</ul>
<hr>
<div class="ak-editor-panel sc-cHGsZl jWllKz" data-panel-type="warning">
<span class="ak-editor-panel__icon"><span aria-label="Panel warning" class="css-1w1m1we"></span></span>
<div class="ak-editor-panel__content">
<br>
<h2 id="h_01FPJ8XG73EQM68GW42PF81YKB">
<strong>Error</strong> - The widget is missing from the website
</h2>
<h1 data-renderer-start-pos="3134" id="Trouble:-Widget-missing-from-my-website">
<span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif; font-size: 15px;">If you don't see the widget on your website, please follow the Zendesk article below:</span>
</h1>
</div>
</div>
<p data-renderer-start-pos="3213">
<span data-card-url="https://support.zendesk.com/hc/en-us/articles/225523927-Troubleshooting-Guide-The-widget-is-missing-from-my-website" data-inline-card="true"><span class="loader-wrapper"><a class="sc-jnlKLf cmBrgc" data-testid="lazy-render-placeholder" href="https://support.zendesk.com/hc/en-us/articles/4408821145754-Troubleshooting-Guide-The-widget-is-missing-from-my-website">https://support.zendesk.com/hc/en-us/articles/225523927-Troubleshooting-Guide-The-widget-is-missing-from-my-website</a></span></span>
</p>
<p data-renderer-start-pos="3217"> </p>
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