Enabling automatic ticket creation for advanced AI agents with Zendesk Chat (Legacy)

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<a href="https://support.zendesk.com/hc/en-us/articles/5411234991258-plan" rel="noopener" target="_blank">What's my plan?</a>
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<td>AI agents - Advanced</td>
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<div class="note attention">
Configuring chat channels for advanced AI agents is no longer recommended.
Instead, consider <a href="https://support.zendesk.com/hc/en-us/sections/8264312886554">configuring messaging channels</a> or <a href="https://support.zendesk.com/hc/en-us/sections/8264365933210">configuring email channels</a>.
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<p>
You can enable automatic ticket creation in Zendesk to meet your escalation
needs. By enabling this, chats will turn into a ticket automatically after
they ended.
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<p>
This is useful if you want to make sure there's a record of all incoming
chats. However, you should also have a good tagging system to manage the
tickets in place.
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<p>To do so:</p>
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Go to <strong data-renderer-mark="true">Zendesk Chat</strong> &gt;
<strong data-renderer-mark="true">Settings </strong>&gt;<strong data-renderer-mark="true"> Account</strong>
&gt;
<strong data-renderer-mark="true">Zendesk Support (tab) </strong>
<ul>
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<strong>Automatic ticket creation</strong>: set to
<strong>Automatic</strong>
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<strong data-renderer-mark="true">Transcript visibility</strong>:
set to <strong>Private</strong>
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<strong data-renderer-mark="true">Ticket assignment</strong>:
set to <strong>Last agent</strong><strong data-renderer-mark="true"><br><img alt="mceclip1.png" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/bots_mceclip1_QLYCg.png" width="850"></strong>
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To understand more about the settings, check out this Zendesk article
on
<a class="sc-fzsDOv fptDVR" data-renderer-mark="true" href="https://support.zendesk.com/hc/en-us/articles/4408824425626-Setting-up-Zendesk-Chat-in-Zendesk-Support#:~:text=From%20the%20Chat%20dashboard%2C%20select,manually%20create%20tickets%2C%20select%20Manual" title="https://support.zendesk.com/hc/en-us/articles/203661666-Setting-up-Zendesk-Chat-in-Zendesk-Support#:~:text=From%20the%20Chat%20dashboard%2C%20select,manually%20create%20tickets%2C%20select%20Manual"><span class="wysiwyg-underline" data-renderer-mark="true">Configuring ticket creation options</span></a>.
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