Viewing past Chat conversations in Web Widget (Classic)

<div class="body">
<p class="p">If you are authenticating visitors, visitors on your site will now be able to see past chat
conversations in Web Widget (Classic).</p>
<p class="p"><img class="image img-screenshot" id="topic_frs_cxd_4fb__image_fht_cyd_4fb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/chat_history_ex.png" width="600"></p>
<p class="p">This is useful if your site visitor needs to refer to a past conversation without having to
search their inbox for the chat transcript email.</p>
<p class="p">Once a chat has been initiated, the visitor will be able to scroll up in the chat log to view
conversations from previous sessions, separated by a date/timestamp divider. </p>
<p class="p">The widget will load 20 chat log events at a time (events include chat messages, but also
messages like agent’s joining and chat ending). </p>
<p class="p">If new messages are received in an ongoing chat session while viewing past chat messages, a
button will appear that, when clicked, jumps the visitor to the latest message in the chat
log.</p>
</div>
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