Changing your live chat and messaging sounds and notification settings


You can edit notification settings for your live chat or messaging configuration, including desktop notifications, notification sounds, and offline message update notifications.


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You can edit notification settings for your live chat or messaging configuration, including
desktop notifications, notification sounds, and offline message update notifications.
The following are the different notification settings you can edit:
Changing desktop notification
settings
Changing notification sounds
Changing your email notification
preferences




Changing your desktop notification settings

You can manage whether notifications appear on your desktop. Notifications will only appear
when the related conversation is not visible and your browser settings allow the dashboard
to show notifications. You can manage the notifications for:


Incoming conversation requests
New messages
Status changes
Expiring sessions


To edit desktop notification settings

From the dashboard select Settings > Personal > Sounds &
Notifications tab.

Click the checkbox next to each notification setting to enable or disable them.
Click Save Changes at the bottom of the page when you are finished.


Note: If your agents are using Agent Workspace with focus mode enabled, notification behavior for new
messages is impacted. See Activating focus mode for voice and chat in the Agent Workspace
for more information.



Changing your sound notification settings

The dashboard also alerts you of conversation activity with sound notifications. You can
modify or disable these in your personal settings. You can select a notification sound and
set the volume for:


Incoming requests
Incoming messages



To edit your sound notifications
From the dashboard, select Settings > Personal > Sounds &
Notifications tab.
In the Sounds section, use the dropdown menus to select the sound and set the
volume for each type of event notification.

Click Save Changes.


If you are using Safari web browser, your sound notifications might be automatically
blocked. These Safari settings can also block notification sounds for end users on the live
chat widget or Web Widget.
To allow sound notifications in Safari

On your Zendesk Chat dashboard, right click on the URL address bar.
Click Settings for this Website...

In the Auto-play settings drop-down list select Allow All Auto-Play.





Changing your email notification preferences

Offline messages are automatically routed to your default login email when all your agents
are offline. This allows your visitors to send you offline messages via the widget when no
agents are available. Here's how an offline message sent to your email might look:

By default, every agent on your account automatically receives all the messages, but you
can opt out from the dashboard.

Note: If you are on an integrated account, and the offline form is deactivated, agents do not
have permission to update these settings, and must have an administrator do it for them.
To stop receiving email notifications for offline messages


From the dashboard, select Settings > Personal and click the
Profile tab.
In the Preferences section, deselect the Offline Message Notification option
Receive email notification when visitors send an offline message.
Click Save Changes.

You can also opt out of receiving periodic product update emails from Zendesk Chat. By
default, this option is also enabled for all agents.

To stop receiving product email updates from Zendesk Chat
From the dashboard, select Settings > Personal and click the Profile
tab.
In the Preferences section, deselect the Zendesk Chat Updates option Receive
periodic email updates from Zendesk Chat.
Click Save Changes.




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