Zendesk Jira integration v2 resources

In April 2026, Zendeskannounceda new approach to rolling out enhancements
to the Jira integration. Customers already on v2 should remain on v2 and
will be supported by Zendesk for now.



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Support

Team, Professional, or Enterprise







In April 2026, Zendesk
announced
a new approach to rolling out enhancements to the
Jira integration. Customers already on v2 should remain on v2 and will
be supported by
Zendesk for now.


This article outlines the resources available to v2 customers.




Connecting your Jira instance to
Zendesk


Configuring the Jira app for Zendesk
Support


Setting up Zendesk ticket view for
Jira


Syncing Zendesk and Jira fields


Synchronizing the status of Zendesk tickets
with the status of linked issues in Jira


Using the Jira integration for
Zendesk


Reporting on the number of Zendesk tickets
linked to a Jira issue


Configuring a Jira Cloud webhook for field
syncing





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