Restricting access to projects in your Jira integration

By default, all Jira projects are available through the integration.
However,
a Jira administrator can restrict access to Jira projects. This feature
provides
the benefit of limiting access to sensitive information stored in specific
Jira projects, and creates a better user experience by only showing relevant
projects in the Jira app in Support.



Note: This restriction does not
apply
to other admin-controlled integration features such as
Jira workflow integration
and
field syncing.
These features only work on linked tickets and the linking functionality
is dependent on project restrictions.



To restrict a Jira project from appearing in the Jira integration




Log in to your Jira account. You must have admin privileges to
make
these changes.


Click the Settings cog, then select
Apps> Manage apps > Zendesk Support for JIRA > Configure.


Click the Project Restrictions
tab
on the left sidebar to open the
Project Restrictions page.


Move your projects into the allowed or restricted groups using
the
control buttons:






Click Save to save your changes.



When you save these settings:


Only allowed projects appear in the project selection when creating
an
issue in the Jira app in Support:






Only issues in allowed projects appear in search results when linking
an issue in the Jira app in Support:







Restricting a project does not affect previously linked issues. Issues
that
have been linked before a project was restricted remain untouched.

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