Zendesk Jira integration v2 resources

In April 2026, Zendeskannounceda new approach to rolling out enhancements to the Jira integration. Customers already on v2 should remain on v2 and will be supported by Zendesk for now.


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In April 2026, Zendesk announced a new approach to rolling out enhancements to the
Jira integration. Customers already on v2 should remain on v2 and will be supported by
Zendesk for now.
This article outlines the resources available to v2 customers.


Connecting your Jira instance to
Zendesk
Configuring the Jira app for Zendesk
Support
Setting up Zendesk ticket view for
Jira
Syncing Zendesk and Jira fields
Synchronizing the status of Zendesk tickets
with the status of linked issues in Jira
Using the Jira integration for
Zendesk
Reporting on the number of Zendesk tickets
linked to a Jira issue
Configuring a Jira Cloud webhook for field
syncing



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