Restricting access to projects in your Jira integration

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<p class="p">
By default, all Jira projects are available through the integration.
However,
a Jira administrator can restrict access to Jira projects. This feature
provides
the benefit of limiting access to sensitive information stored in specific
Jira projects, and creates a better user experience by only showing relevant
projects in the Jira app in Support.
</p>
<div class="p">
<div class="note note note_note">
<span class="note__title">Note:</span> This restriction does not
apply
to other admin-controlled integration features such as
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408832025114" rel="noopener" target="_blank">Jira workflow integration</a>
and
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408825394458" rel="noopener" target="_blank">field syncing</a>.
These features only work on linked tickets and the linking functionality
is dependent on project restrictions.
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<p class="p">
<strong class="ph b">To restrict a Jira project from appearing in the Jira integration</strong>
</p>
<div class="p">
<ol class="ol" id="topic_kxs_p2s_gjb__ol_prl_dfs_gjb">
<li class="li">
Log in to your Jira account. You must have admin privileges to
make
these changes.
</li>
<li class="li">
Click the <strong class="ph b">Settings</strong> cog, then select
<strong class="ph b">Apps</strong>&gt;<strong class="ph b"> Manage apps </strong>&gt;<strong class="ph b"> Zendesk Support for JIRA </strong>&gt;<strong class="ph b"> Configure</strong>.
</li>
<li class="li">
Click the <strong class="ph b">Project Restrictions</strong>
tab
on the left sidebar to open the
<strong class="ph b">Project Restrictions</strong> page.
</li>
<li class="li">
Move your projects into the allowed or restricted groups using
the
control buttons:
<div class="p">
<br>
<img alt="" class="image img-screenshot" id="topic_kxs_p2s_gjb__image_hpy_rhs_gjb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/jira_restrictions.png" width="500">
</div>
</li>
<li class="li">
Click <strong class="ph b">Save</strong> to save your changes.
</li>
</ol>
</div>
<p class="p">When you save these settings:</p>
<ul class="ul" id="topic_kxs_p2s_gjb__ul_dsp_mfs_gjb">
<li class="li">
Only allowed projects appear in the project selection when creating
an
issue in the Jira app in Support:
<div class="p">
<br>
<img alt="" class="image img-screenshot" id="topic_kxs_p2s_gjb__image_txk_h5s_gjb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/jira_restricted_projects.png" width="500">
</div>
</li>
<li class="li">
Only issues in allowed projects appear in search results when linking
an issue in the Jira app in Support:
<div class="p">
<br>
<img alt="" class="image img-screenshot" id="topic_kxs_p2s_gjb__image_igx_rvs_gjb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/jira_restricted_issue.png" width="250">
</div>
</li>
</ul>
<p class="p">
Restricting a project does not affect previously linked issues. Issues
that
have been linked before a project was restricted remain untouched.
</p>
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