Zendesk Jira integration v2 resources

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In April 2026, Zendeskannounceda new approach to rolling out enhancements
to the Jira integration. Customers already on v2 should remain on v2 and
will be supported by Zendesk for now.
</p>
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In April 2026, Zendesk
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/10585019537690" target="_blank">announced</a>
a new approach to rolling out enhancements to the
Jira integration. Customers already on v2 should remain on v2 and will
be supported by
Zendesk for now.
</p>
<p class="p">
This article outlines the resources available to v2 customers.
</p>
<div class="p">
<ul class="ul" id="jira_v2_deprecate_resources__ul_rq5_ftd_cjc">
<li class="li">
<a class="xref" href="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/PDF_jira_v2_connecting_jira_instance.pdf" target="_blank">Connecting your Jira instance to
Zendesk</a>
</li>
<li class="li">
<a class="xref" href="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/PDF_jira_v2_configure_jira_app.pdf" target="_blank">Configuring the Jira app for Zendesk
Support</a>
</li>
<li class="li">
<a class="xref" href="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/PDF_jira_v2_setting_up_ticket_view.pdf" target="_blank">Setting up Zendesk ticket view for
Jira</a>
</li>
<li class="li">
<a class="xref" href="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/PDF_jira_v2_sync_zendesk_jira_fields.pdf" target="_blank">Syncing Zendesk and Jira fields</a>
</li>
<li class="li">
<a class="xref" href="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/PDF_jira_v2_sync_status_zendesk_tickets_edit6-18-26.pdf" target="_blank">Synchronizing the status of Zendesk tickets
with the status of linked issues in Jira</a>
</li>
<li class="li">
<a class="xref" href="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/PDF_jira_v2_using_jira_integration.pdf" target="_blank">Using the Jira integration for
Zendesk</a>
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<li class="li">
<a class="xref" href="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/PDF_jira_v2_reporting_on_linked_tickets.pdf" target="_blank">Reporting on the number of Zendesk tickets
linked to a Jira issue</a>
</li>
<li class="li">
<a class="xref" href="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/PDF_jira_v2_configure_jira_cloud_webhook.pdf" target="_blank">Configuring a Jira Cloud webhook for field
syncing</a>
</li>
</ul>
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