Connecting an AI agent to Zendesk voice

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<p id="docs-hc-snippet" style="display: none;">If you created a voice AI agent without activating it, you must connect it to a Zendesk voice line before it can interact with customers. These instructions assume that you have alreadycreated a voice AI agentand added aphone lineordigital linefor voice.</p>
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<p id="docs-ai-summary-content">Connect your voice AI agent to a voice line so it can answer customers as the first responder. You must have a voice plan, and you can turn the agent on for a phone or digital line, choose the agent, and save your changes. This setup helps you automate call routing and start using voice AI agents on supported plans.</p>
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<p class="p">If you created a voice AI agent without activating it, you must connect it to a Zendesk voice line
before it can interact with customers. These instructions assume that you have already
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/10488757995034#topic_czj_nx2_d3c" target="_blank">created a voice AI agent</a> and added a <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408824192026" target="_blank">phone line</a> or <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/1260805715389" target="_blank">digital line</a> for voice.</p>
<p class="p"><strong class="ph b">To connect an AI agent to Zendesk voice</strong></p>
<ol class="ol" id="adv_voice_ai_agent_connecting__ol_yyf_22f_d3c">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="adv_voice_ai_agent_connecting__image_o2w_j3c_ksb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_channels_icon.png">
<strong class="ph b">Channels</strong> in the sidebar, then select <strong class="ph b">Talk and email &gt; Talk</strong>.</span></li>
<li class="li">Select the <strong class="ph b">Lines</strong> tab.</li>
<li class="li">Click your phone line.<p class="p"><img class="image" id="adv_voice_ai_agent_connecting__image_tzj_p2f_d3c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/aiaa_voice_phone_line.png" width="600"></p>
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<li class="li">Select the <strong class="ph b">Routing</strong> tab.</li>
<li class="li">Select <strong class="ph b">Turn on AI agent</strong>.</li>
<li class="li">In <strong class="ph b">Select an AI agent</strong>, select the AI agent you created.<p class="p"><img class="image" id="adv_voice_ai_agent_connecting__image_bxw_q2f_d3c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/aiaa_voice_phone_line_ai_agent.png" width="600"></p>
</li>
<li class="li">Click <strong class="ph b">Save changes</strong>.</li>
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<p class="p">Your voice AI agent is now the first responder on the selected voice line.</p>
<p class="p">Related articles:</p>
<ul class="ul" id="adv_voice_ai_agent_connecting__ul_wkp_4s4_yfc">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/10169333291290" target="_blank">About voice AI agents</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/11179645912986" target="_blank">Testing a voice AI agent</a></li>
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