About zero-training AI agents

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</div><p>Zero-training AI agents use generative AI-powered <a href="https://support.zendesk.com/hc/en-us/articles/8357733365402">use cases</a> to understand a customer's message and link to the appropriate <a href="https://support.zendesk.com/hc/en-us/articles/8357749494810">dialogues</a>, without relying on <a href="https://support.zendesk.com/hc/en-us/articles/8357751704474">expressions</a> as a training dataset. Zero-training AI agents are faster to set up and easier to maintain than expression-based AI agents.</p><p>In the past, our <a href="https://support.zendesk.com/hc/en-us/articles/8357749601050">AI models</a> depended on extensive expressions for training. The zero-training AI agent, however, requires only a brief description and name for each use case, significantly speeding up the AI agent onboarding process.</p><p>With zero-training AI agents, you get:</p><ul>
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<strong>Quick time to value:</strong> Setting up a use case takes only a few minutes and requires no prior experience.</li>
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<strong>Smarter automation:</strong> Ticket understood rates increase to over 80% on average with zero-training AI agents.</li>
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<strong>Easy ongoing maintenance:</strong> Zero-training AI agents require minimal upkeep due to the elimination of expression-based training.</li>
</ul><p>On email channels, all newly created AI agents are zero-training by default. Zero-training AI agents can no longer be created on messaging channels. </p><p>Additionally, zero-training AI agents work with any language supported by OpenAI.</p><p>To get started, see <a href="https://support.zendesk.com/hc/en-us/articles/8357749415066">Creating an advanced AI agent to automatically resolve customer issues</a>.</p><script id="docs-schema-markup" type="application/ld+json">{
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