About zero-training AI agents


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AI agents - Advanced

Zero-training AI agents use generative AI-powered use cases to understand a customer's message and link to the appropriate dialogues, without relying on expressions as a training dataset. Zero-training AI agents are faster to set up and easier to maintain than expression-based AI agents. In the past, our AI models depended on extensive expressions for training. The zero-training AI agent, however, requires only a brief description and name for each use case, significantly speeding up the AI agent onboarding process. With zero-training AI agents, you get:

Quick time to value: Setting up a use case takes only a few minutes and requires no prior experience.

Smarter automation: Ticket understood rates increase to over 80% on average with zero-training AI agents.

Easy ongoing maintenance: Zero-training AI agents require minimal upkeep due to the elimination of expression-based training.
On email channels, all newly created AI agents are zero-training by default. Zero-training AI agents can no longer be created on messaging channels. Additionally, zero-training AI agents work with any language supported by OpenAI. To get started, see Creating an advanced AI agent to automatically resolve customer issues. {
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