Adding live data and live filter components to dashboards

With Explore, you can add live data to your dashboards with live data components, which update in near real-time. In this article, you'll learn how to incorporate live data into your own dashboards.


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Important: On January 25, 2027, prebuilt live dashboards, live data
components, and the ability to create live dashboards will be removed from Explore.
All live monitoring use cases will be available in real-time monitoring, offering the same features as
legacy live reporting, improved reliability, and additional capabilities.

With Explore, you can add live data to your dashboards with live data components, which
update in near real-time. In this article, you'll learn how to incorporate live data
into your own dashboards.


Tip: Zendesk now offers real-time monitoring, which enhances your reporting by
focusing on use cases, offering immediate decision-making insights, and tracking
trends for up to seven days.

This article contains the following sections:

Understanding live data components
Adding and configuring live data components
Adding live data filters to your dashboards



Understanding live data components

Live data components build on the report components you already use to enable you to
add live data to your dashboards. Explore includes live data components for Zendesk
Support, Chat, Voice, and Messaging. For a list of these, see Live data components for Explore dashboards.
Additionally, you can use live data filter components to enable your users to
restrict and filter the live data (for example, by group).

Additionally, you can combine live data components, report components, and any other
dashboard component on the same dashboard. For a great example of how you can use
live data, see Overview of the Explore live dashboard.



Adding and configuring live data components

You add live data to a dashboard in the same way you add any other component (see
Adding and arranging dashboard
components).
To add live data components to a dashboard

In Explore, create or open a dashboard. For help, see Creating dashboards.
With the dashboard in Edit mode, click Add > Add live
data.

On the Add live data page, choose the live data components you want to
add, then click Add live data. The live data components you selected are
added to the dashboard.


After you've added your live data components, you can move them to the position you
want on the dashboard.



Adding live data filters to your dashboards

Explore provides a number of prebuilt filters you can use on your dashboard to refine
the information presented by live data components. Live data filters affect all
relevant live data components. For example, if you add the Support - Ticket
group live data filter, any live data components that refer to tickets will
be filtered by the ticket group you choose.
To add a live data filter

In Explore, open a dashboard that contains at least one live data component. For
help, see Creating dashboards.
With the dashboard in Edit mode, click Add > Add live data
filter.

On the Add live data filters page, choose the live data filter components
you want to add. You can add up to 100 live data components and filters to a
dashboard.

When you are finished, click Add filters. The live data filter components
you selected are added to the dashboard.

After you've added your live data filter components, you can move them to the
position you want on the dashboard.
When somebody views your dashboard, they can click the live data filter and choose a
value to restrict the results.


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