Live data limits for Explore dashboards

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<p id="docs-hc-snippet" style="display: none;">To optimize performance and give you the best experience possible, Explore includes some limits on your use of live dashboards and widgets. Use this article to learn about these limits and help you get the best from your live data.</p>
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<div class="note important">
<span class="importanttitle">Important:</span> On January 25, 2027, prebuilt live dashboards, live data
components, and the ability to create live dashboards will be removed from Explore.
All live monitoring use cases will be available in <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9757124462234" target="_blank">real-time monitoring</a>, offering the same features as
legacy live reporting, improved reliability, and additional capabilities.</div>
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<p class="p">To optimize performance and give you the best experience possible, Explore includes some
limits on your use of live dashboards and widgets. Use this article to learn about these
limits and help you get the best from your live data.</p>
<div class="p">
<div class="note tip">
<span class="tiptitle">Tip:</span> Zendesk now offers <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9757124462234" target="_blank">real-time monitoring</a>, which enhances your reporting by
focusing on use cases, offering immediate decision-making insights, and tracking
trends for up to seven days.</div>
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<p class="p">This article contains the following sections:</p>
<ul class="ul" id="Explore_live_dashboard_limits__ul_ekq_qkz_lnb">
<li class="li"><a class="xref" href="#topic_uvr_pjz_lnb">Limits for concurrent users</a></li>
</ul>
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<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_uvr_pjz_lnb">
<h2 class="title topictitle2" id="ariaid-title2">Limits for concurrent users</h2>
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<p class="p">To ensure the best experience for all our users in your organization, Explore
dashboards containing live widgets have the following user limits:</p>
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<ul class="ul" id="topic_uvr_pjz_lnb__ul_eqp_5jz_lnb">
<li class="li">The maximum number of concurrent users (users who can view an individual
dashboard at the same time) for a live dashboard (or a dashboard containing
live widgets) is 100.</li>
<li class="li">If a user doesn't interact with a live dashboard for one minute and 30
seconds, it will time out and stop updating. Once the user starts to
interact with the dashboard again, it will continue to update as long as
there less than 100 concurrent users viewing the dashboard.</li>
</ul>
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<p class="p">The session timeout applies to the slots available in the for maximum concurrent
users. For example when a user's session times out, their concurrent user slot will
be released for another user to take. When a user times out and returns to their
live dashboard, if there is a concurrent user slot available, Explore will present
the page to the user without any interruption.</p>
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