Managing agent capacity rules

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<span class="fastpathtitle">Location: </span> <span class="ph">Admin Center &gt; Objects and rules &gt; Omnichannel routing &gt; Capacity rules</span>
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<p class="p"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4776409839770" target="_blank">Capacity rules</a> are part of <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4409149119514" target="_blank">omnichannel routing</a> that help you balance your team workload
by setting capacities on automatically assigned work. You may need to adjust your
capacity rules after your initial configuration when enabling omnichannel routing.</p>
<div class="p">This article contains the following topics:<ul class="ul" id="topic_dqx_j1k_kvb__ul_g2m_cbk_kvb">
<li class="li"><a class="xref" href="#topic_bhd_vhq_m5b">Editing capacity rules</a></li>
<li class="li"><a class="xref" href="#topic_kfj_xxp_m5b">Deleting capacity rules</a></li>
</ul>
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<p class="p">See also <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4776409839770" target="_blank">Creating capacity rules to balance agent
workloads</a> and <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/5106739541530" target="_blank">Viewing agents assigned to a capacity rule</a>.</p>
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<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_bhd_vhq_m5b">
<h2 class="title topictitle2" id="ariaid-title2">Editing capacity rules</h2>
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<p class="p" dir="ltr">The capacity rule settings, such as assigned agents or the channel
capacities, can be modified.</p>
<p class="p" dir="ltr"><strong class="ph b">To edit a capacity rule</strong></p>
<ol class="ol" id="topic_bhd_vhq_m5b__ol_q1h_vxp_m5b">
<li class="li" dir="ltr">On the Capacity rules page, click the options menu icon (<img class="image" id="topic_bhd_vhq_m5b__image_cdc_133_rvb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/uc_options_icon.png">) and select <strong class="ph b">Edit</strong>.<p class="p"><img class="image img-screenshot" id="topic_bhd_vhq_m5b__image_oxv_wbq_m5b" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ocr_6.png" width="250"></p>
</li>
<li class="li" dir="ltr">Make any changes you want, then click <strong class="ph b">Save</strong>.</li>
</ol>
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<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_kfj_xxp_m5b">
<h2 class="title topictitle2" id="ariaid-title3">Deleting capacity rules</h2>
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<p class="p" dir="ltr">Admins can delete capacity rules that aren't needed any more. You can’t
delete the native capacity rule.</p>
<p class="p" dir="ltr"><strong class="ph b">To delete a capacity rule</strong></p>
<ol class="ol" id="topic_kfj_xxp_m5b__ol_w1h_vxp_m5b">
<li class="li" dir="ltr">On the Capacity rules page, click the options menu icon (<img class="image" id="topic_kfj_xxp_m5b__image_fkc_b33_rvb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/uc_options_icon.png">) and then select <strong class="ph b">Delete</strong>.<p class="p"><img class="image img-screenshot" id="topic_kfj_xxp_m5b__image_jfl_p1q_m5b" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ocr_8.png" width="250"></p>
</li>
<li class="li" dir="ltr">Click <strong class="ph b">Delete</strong> to confirm that you want to delete the rule.</li>
</ol>
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