Viewing agents assigned to a capacity rule

Location: Admin Center > Objects and rules > Omnichannel routing > Capacity rules


Capacity rules in omnichannel routing help you balance your team workload by
setting capacities on automatically assigned work. You can use the Capacity rules page
to see which agents are assigned to a capacity rule.
To view agents assigned to a capacity rule

In Admin Center, click
Objects and rules in the sidebar, then select Omnichannel routing > Capacity
rules.
On the Capacity rules page, click the options menu icon ( ) and select View assignees.
A drawer showing the list of assignees is displayed. You can use the
search bar to find a particular assignee.
When you are finished, close the assignee list drawer.