Turning off omnichannel routing

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<span class="fastpathtitle">Location: </span> <span class="ph">Admin Center &gt; Objects and rules &gt; Omnichannel routing &gt; Routing configuration</span>
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<p class="p">If you no longer want to use <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4409149119514" target="_blank">omnichannel routing</a>, you can turn it off. There are two
parts to disabling omnichannel routing: disabling the feature itself and modifying or
deactivating the triggers you used for routing to ensure your tickets are still assigned
and processed correctly.</p>
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<h2 class="title topictitle2" id="ariaid-title2">Turn off omnichannel routing</h2>
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<strong class="ph b">To turn off omnichannel routing</strong><ol class="ol" id="topic_f2d_k1j_kvb__ol_bys_ccq_m5b">
<li class="li" dir="ltr"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_f2d_k1j_kvb__d8e1265" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_objects_rules_icon.png">
<strong class="ph b">Objects and rules</strong> in the sidebar, then select <strong class="ph b">Omnichannel routing &gt; Routing
configuration</strong>.</span></li>
<li class="li" dir="ltr">On the <strong class="ph b">Routing configuration</strong> page, click <strong class="ph b">Manage
settings</strong>.</li>
<li class="li" dir="ltr">On the <strong class="ph b">Manage settings</strong> page, deselect <strong class="ph b">Turn on
omnichannel routing</strong>.</li>
<li class="li" dir="ltr">When you are finished, click <strong class="ph b">Save</strong>.</li>
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<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_scw_41j_kvb">
<h2 class="title topictitle2" id="ariaid-title3">Modifying or deactivating routing triggers</h2>
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<p class="p">In addition to turning off omnichannel routing, it is important to review and update
the triggers you use for routing. Failure to update your triggers could result in
disruptions to your ticket assignment and processing.</p>
<p class="p">You can either <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408882237722#topic_dwq_zoy_tb" target="_blank">edit your routing triggers</a> to remove the
conditions and actions specific to omnichannel routing, such as adding the
auto-routing tag to email tickets, or <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408882237722#topic_jvv_kqy_tb" target="_blank">deactivate the routing triggers</a>
entirely.</p>
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