Turning off profile editing and password changes for end users

What's my plan?

All Suites | Team, Growth, Professional, Enterprise, or Enterprise Plus

Support | Team, Professional, or Enterprise

Users are allowed to view and edit their profile data by default. This allows your users to add information to their user profiles. For example, they can add secondary email addresses, social accounts, and so on. You should turn off this option if you use remote authentication because your user data is handled outside of your Zendesk account.
Users are also allowed to change their password by default. You would normally want your users to be able to change their own passwords, but you should turn off this option if you administer users and passwords in another system and use remote authentication.

To turn off profile editing and password changes for end users

In Admin Center, click People in the sidebar, then select Configuration > End users.

If you don't want to allow end users to edit their profile, deselect Allow users to view and edit their profile data.

If you don't want to allow end users to change their password, deselect Allow users to change their password.

Click Save tab.