Styling your ticket reply in an advanced AI agent

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Add-on | AI agents - Advanced

To style text in ticket replies, most CRMs use Markdown. Markdown is a simple markup language you can use to easily add formatting, links, and images to plain text.

Refer to the following references for supported commands:

Zendesk: Use Markdown to style text. See Formatting text with Markdown. You can also use placeholders to personalize content by adding dynamically generated ticket data. See Ticket data placeholders.

Salesforce: Use Markdown to style text. See How do I format my post using Markdown.

Freshdesk: Use HTML tags to style text. See HTML text formatting.