Explore recipes reference

<div class="article-banners">
<div id="docs-wmp-link"><a href="https://support.zendesk.com/hc/en-us/articles/5411234991258-plan" target="_blank" rel="noopener noreferrer">What's my plan?</a></div>
<div class="article-banner" id="suite_pee"><figure class="wysiwyg-table wysiwyg-table-align-left"><table><tbody><tr>
<td><strong>All Suites</strong></td>
<td>Professional, Enterprise, or Enterprise Plus</td>
</tr></tbody></table></figure></div>
<div class="article-banner" id="support_with_explore_pe"><figure class="wysiwyg-table wysiwyg-table-align-left"><table><tbody><tr>
<td><strong>Support with</strong></td>
<td>Explore Professional or Enterprise</td>
</tr></tbody></table></figure></div>
</div><p>To help you get the most from Explore, we've compiled a selection of recipes that help you set up reports and dashboards for many common business scenarios. Feel free to modify these to suit your own business needs. If you'd like to see the most popular recipes, visit our <a href="https://support.zendesk.com/hc/en-us/articles/8324525934746" target="_blank" rel="noopener noreferrer">trending recipes article</a>.</p><div class="note tip">
<span class="tiptitle">Tip:</span> To get notified when we release new recipes, click the <strong>Follow</strong> button at the top of this article. When we release a new recipe, we'll post a note in the comments section below, and you'll get an email. </div><p>The recipes are sorted into the following categories:</p><ul>
<li data-list-item-id="ec08645a7ea5da0b61fc58281c42f5af7"><a href="#h_b93f6418-b27c-4d53-a32b-acdf46eaa67f" target="_self">Zendesk Support</a></li>
<li data-list-item-id="eb4ff55ec5018df351182f7163b74baa4"><a href="#h_b93f6418-b27c-4d53-a32b-acdf46eaa68f" target="_self">Zendesk Chat</a></li>
<li data-list-item-id="e65ad7d07b8a77838c12b7adc5c843c01"><a href="#h_b93f6418-b27c-4d53-a32b-acdf46eaa69f" target="_self">Zendesk Messaging</a></li>
<li data-list-item-id="e8d8817509a90b95a552d306820d362b2"><a href="#h_b93f6418-b27c-4d53-a32b-acdf46eaa69f" target="_self">Zendesk Guide</a></li>
<li data-list-item-id="ee73271bad232c6a720fded90e7af773b"><a href="#h_b93f6418-b27c-4d53-a32b-acdf46eaa70f" target="_self">Zendesk Talk</a></li>
<li data-list-item-id="e54583f46c7ef50fec99a2cc041f383c5"><a href="#h_b93f6418-b27c-4d53-a32b-acdf46eaa72f">Zendesk Copilot</a></li>
<li data-list-item-id="e39685c8cab328fcdfc5e602cbd347de0"><a href="#h_b93f6418-b27c-4d53-a32b-acdf46eaa71f" target="_self">Custom metrics and attributes</a></li>
<li data-list-item-id="e0b25511bfd2ff026fea6e0450d19af25"><a href="#h_b93f6418-b27c-4d53-a32b-acdf46eaa72f" target="_self">Explore Enterprise</a></li>
<li data-list-item-id="e34fe7a772ef4ed67b14e3f6e6a49f966"><a href="#h_b93f6418-b27c-4d53-a32b-acdf46eaa72f" target="_self">Miscellaneous</a></li>
<li data-list-item-id="edcc2231ded7e539e645e67ba2ed27113">
<a href="#h_b93f6418-b27c-4d53-a32b-acdf46eaa73f" target="_self">From the community</a> </li>
</ul><figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 690px;"><table style="background-color: #ddd;"><thead><tr><th style="padding: 12px 0 0; width: 648px;" scope="col"><h2 class="wysiwyg-text-align-center" id="h_b93f6418-b27c-4d53-a32b-acdf46eaa67f">
<img class="img-screenshot" src="https://zen-marketing-documentation.s3.us-west-1.amazonaws.com/docs/en/Asset2310x.png" alt="" width="45"> Zendesk Support</h2></th></tr></thead></table></figure><h3 id="01H8M31A2KTCK3YST2AFJPCEWE">Getting started</h3><figure class="wysiwyg-table wysiwyg-table-align-left"><table style="margin-top: 0;"><tbody><tr>
<td style="padding: 25px; width: 320px;"><ul>
<li data-list-item-id="e4fdb078fa2c529a460affdc941df1367"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408825110682-Explore-recipe-Reporting-on-created-and-solved-tickets" target="_blank" rel="noopener noreferrer">Reporting on created and solved tickets</a></li>
<li data-list-item-id="edda2e73f14edc05b8ddfdf140797e4b8"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408819371418-Explore-recipe-Tickets-by-agent-by-channel-report" target="_blank" rel="noopener noreferrer">Tickets by agent by channel</a></li>
<li data-list-item-id="e6a3ffc12cd393a971e1fbf89d81a4eb1"><a href="https://support.zendesk.com/hc/en-us/articles/4408823572122" target="_self">Percentage of tickets created by channel</a></li>
<li data-list-item-id="e1e5e7e9a0fe0ee6a833a97ebd5b2287f"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408826529562-Explore-recipe-Ticket-creation-heatmap" target="_blank" rel="noopener noreferrer">Ticket creation heatmap</a></li>
<li data-list-item-id="e3418a5ae3fe97f40cf568b23cc02533c"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408833204634-Explore-recipe-Tickets-by-time-of-day-created" target="_blank" rel="noopener noreferrer">Tickets by time of day created</a></li>
<li data-list-item-id="e6cc7993b29edc748a415763094937d71"><a href="https://support.zendesk.com/hc/en-us/articles/4408843168282-Explore-recipe-Busiest-times-of-day-for-each-channel" target="_self">Busiest times of day for each channel</a></li>
<li data-list-item-id="ed0d69292a783c3391ff5e056978701b0"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408819446298" target="_blank" rel="noopener noreferrer">Solved tickets this year compared to last year</a></li>
<li data-list-item-id="e90e6303221f6330b7ef01ca08bf53ee8"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408833663514-Explore-Recipe-Top-problem-tickets-by-unsolved-incidents" target="_self">Top problem tickets by unsolved incidents</a></li>
<li data-list-item-id="ef5d535dc01fbeb232ca5d36fecbfa11f"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408820536218-Explore-Recipe-Ticket-assigns-per-day" target="_self">Ticket assigns per day</a></li>
<li data-list-item-id="e3ebf58a7b5b705be1cab8e3db933e8ca"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408846781722-Explore-Recipe-Agent-interactions-on-tickets" target="_self">Agent interactions on tickets</a></li>
<li data-list-item-id="e0b2897b9171b23a289bdd3cd15220b8f"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408823527194-Explore-Recipe-Measuring-the-number-of-incidents-by-problem" target="_self">Measuring the number of incidents by problem</a></li>
<li data-list-item-id="ee074010bf8f7e4762d368c18ccb527a9"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408835929882-Explore-Recipe-Tracking-ticket-assigns-across-groups" target="_self">Tracking ticket assigns across groups</a></li>
<li data-list-item-id="e17ac92f93ba04d70b1aea76caeba4fc6"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408838648602-Explore-Recipe-Daily-ticket-activity-in-the-last-30-days" target="_self">Daily ticket activity in the last 30 days</a></li>
<li data-list-item-id="e4658ffc63dd3520818b52bece105ebba"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408846777754-Explore-Recipe-Tickets-created-by-agents-or-end-users" target="_self">Tickets created by agents or end-users</a></li>
<li data-list-item-id="ecfd82aeabe6dd5122b1c3dcce3855e2b"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408843359898-Explore-Recipe-Excluding-tickets-closed-by-merge" target="_self" rel="undefined">Excluding tickets closed by merge</a></li>
<li data-list-item-id="e7608ceafa48fb03b76dddd83d54dee49"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408838491674-Explore-recipe-List-of-users-with-open-tickets" target="_self" rel="undefined">List of users with open tickets</a></li>
<li data-list-item-id="e2be1ced6e3f7ddc2cd65e14565103151"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408835556890-Explore-recipe-Finding-proactive-tickets-with-customer-replies" target="_self" rel="undefined">Finding proactive tickets with customer replies</a></li>
<li data-list-item-id="eb5a664d8c66f30c1e8efbe9aa19d4c5d"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408839127962" target="_self" rel="undefined">Comparing an agent's tickets to the rest of the agent's group</a></li>
<li data-list-item-id="e7bd797487c81371bba06ff718a8e9141"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408845665946-Explore-recipe-Total-number-of-assignments" target="_self">Total number of assignments</a></li>
<li data-list-item-id="e9683054c3b1bf7d7c02e11d4822eca83"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408839197978" target="_self">Ticket creation events</a></li>
<li data-list-item-id="e9ff8a409b7a7540846e5fe24cc222916"><a href="https://support.zendesk.com/hc/en-us/articles/4628409464474" target="_self">Creating KPIs for tickets by status</a></li>
<li data-list-item-id="edd44e02326175aa38bc490923d64c752"><a href="https://support.zendesk.com/hc/en-us/articles/6456269301018">Reporting on the number of reopened tickets by end users</a></li>
<li data-list-item-id="efc198fb31002275cca3a42b6e6c3a4b3"><a href="https://support.zendesk.com/hc/en-us/articles/6487691412762">Reporting on custom ticket statuses</a></li>
<li data-list-item-id="eb88f77ddc49b01dc8ddf5f05b7389556"><a href="https://support.zendesk.com/hc/en-us/articles/6583904710298">Tickets with public agent comments</a></li>
<li data-list-item-id="eadebf006d3d7015b44a8b2223449e0f0"><a href="https://support.zendesk.com/hc/en-us/articles/6739907631386" target="_blank" rel="noopener noreferrer">Reporting on agent state</a></li>
</ul></td>
<td style="padding: 25px; width: 360px;"><ul>
<li data-list-item-id="eb0bc08cf1ea7e0678bccad35ff558dce"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408831004570-Explore-recipe-Reporting-on-internal-tickets" target="_self">Reporting on internal tickets</a></li>
<li data-list-item-id="e722703966279f55441bbcf02f9161254"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408827192986-Explore-recipe-Filtering-for-follow-up-tickets" target="_self">Filtering for follow-up tickets</a></li>
<li data-list-item-id="e774975da4466582c0659555f2bde5a50"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408846763802-Explore-Recipe-Average-replies-per-ticket-for-each-agent-per-day" target="_self">Average replies per ticket for each agent per day</a></li>
<li data-list-item-id="e5056c0ff900a6cae0a1a9bd3f07d8a38"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408831153818-Explore-Recipe-Seeing-the-most-common-keywords-in-tickets" target="_self">Viewing the most common tags in tickets</a></li>
<li data-list-item-id="e7c6765f769ce55ebd35ee00900019376"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408839202586-Explore-recipe-Tickets-unsolved-for-more-than-three-days" target="_self">Tickets unsolved for more than three days</a></li>
<li data-list-item-id="e143db0cfd2daa182800e62e38bde636a"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408820195738-Explore-recipe-Combining-zero-agent-replies-into-the-one-reply-bracket" target="_self">Combining zero agent replies into the one reply bracket</a></li>
<li data-list-item-id="ef26159296578916c4bd1d28409da4744"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408825596442-Explore-Recipe-Creating-an-agent-leaderboard-for-solved-tickets" target="_self">Creating an agent leaderboard for solved tickets</a></li>
<li data-list-item-id="ef5f7aa249b0f39a3335166b5fd9460cc"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408833591194-Explore-Recipe-Reporting-on-tickets-with-a-specific-word-in-the-subject" target="_self">Finding tickets with a specific word in the subject</a></li>
<li data-list-item-id="e16acac1deab12bd539dd4303cfc94c14"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408830883610-Explore-recipe-Average-ticket-resolution-time-without-pending-or-on-hold-time" target="_self">Average ticket resolution time without pending or on-hold time</a></li>
<li data-list-item-id="e05401f8db72569c1f0863675039bd5bc"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408845631258-Explore-recipe-Finding-the-first-assignee-for-a-ticket" target="_self">Finding the first assignee for a ticket</a></li>
<li data-list-item-id="e540ce5d6fced15ad85fdbc6282f05e7b"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408823370010-Explore-recipe-Comparing-today-s-ticket-volume-to-yesterday-s" target="_blank" rel="noopener noreferrer">Comparing today's ticket volume to yesterday's</a></li>
<li data-list-item-id="eb4a232672781c300052d645eb314617d"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408819953818-Explore-recipe-Change-colour-of-one-touch-tickets-when-it-reaches-a-certain-value" target="_self">Change color of % one-touch tickets when it reaches a certain value</a></li>
<li data-list-item-id="e36142266e71fa2a548b649b82f743e8f"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408845598618-Explore-recipe-Counting-agent-comment-updates" target="_self">Counting agent comment updates</a></li>
<li data-list-item-id="e3518f48a165a81a379d8fd9f96eae248"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408826807706-Explore-recipe-Number-of-tickets-submitted-by-your-users">Number of tickets submitted by your users</a></li>
<li data-list-item-id="ef0c98eeb39c02641f3caa41e335b2807"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408845464474-Explore-recipe-Created-tickets-per-month-compared-to-the-previous-month" target="_self" rel="undefined">Created tickets per month compared to the previous month</a></li>
<li data-list-item-id="ed44c78f501a508f8d7f7ebdec96e920c"><a href="https://support.zendesk.com/hc/en-us/articles/4408846636186" target="_self">Finding the agent who made the first public reply</a></li>
<li data-list-item-id="ee113b9c234807511f4814e3b357f548c"><a href="https://support.zendesk.com/hc/en-us/articles/4409693231514" target="_self">Auditing a random selection of tickets</a></li>
<li data-list-item-id="ee6fa5cb4f8ed72af077128febc7c09ef"><a href="https://support.zendesk.com/hc/en-us/articles/4419348849434" target="_self">Reporting on tickets with similar tags</a></li>
<li data-list-item-id="e7d3392183aedf23efd0ef7fc7f9f95cf"><a href="https://support.zendesk.com/hc/en-us/articles/4419349462298" target="_self">Reporting on Jira tickets</a></li>
<li data-list-item-id="e4aab98e7c2f8da772aa72b575f403cbf"><a href="https://support.zendesk.com/hc/en-us/articles/4417293426842" target="_self">Reporting on tickets with an internal comment before a public comment</a></li>
<li data-list-item-id="e2f7f1a07194c829cf65e91774fb5a8b2"><a href="https://support.zendesk.com/hc/en-us/articles/4660627546010" target="_self">Reporting on custom ticket fields</a></li>
<li data-list-item-id="e117c924726769cde045841a6a812b837"><a href="https://support.zendesk.com/hc/en-us/articles/4920882573594" target="_self">Average number of tickets per organization</a></li>
<li data-list-item-id="e9d7fed7ad8f31b1fa71425f78303f754"><a href="https://support.zendesk.com/hc/en-us/articles/10881350933274">Reporting on first reply time from the Updates history dataset</a></li>
</ul></td>
</tr></tbody></table></figure><hr><h3 id="01H8M31A2KPW3MARPBR6Z0CNRW">Time tracking and efficiency</h3><figure class="wysiwyg-table wysiwyg-table-align-left"><table style="margin-top: 0;"><tbody><tr>
<td style="width: 320px;"><ul>
<li data-list-item-id="eb068f8cce4e5210d7520c74cf2116842"><a href="https://support.zendesk.com/hc/en-us/articles/4408825230490">Time Tracking app - Metrics you need to be measuring</a></li>
<li data-list-item-id="e6a8d1b2e264720b40c9cd47a46761fdf"><a href="https://support.zendesk.com/hc/en-us/articles/6756291938330">Time Tracking app - Measuring ticket handling time</a></li>
<li data-list-item-id="e4b22bb9f4154b1f8414de2b4396b0f71"><a href="https://support.zendesk.com/hc/en-us/articles/6756578945690">Time Tracking app - Measuring update handling time</a></li>
<li data-list-item-id="e3c8cc1c7ad4f15b6a3852f5c9f60cc6f"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408820652058-Explore-Recipe-Reporting-on-first-reply-time" target="_self">Reporting on first reply time</a></li>
<li data-list-item-id="eff34a0e790a7e8ee014079d3086291b3"><a href="https://support.zendesk.com/hc/en-us/articles/6898657477146" target="_blank" rel="noopener noreferrer">Reporting on tickets with a first reply time greater than 1 hour</a></li>
<li data-list-item-id="e62f717f648e271c770a6655ce38cbd54"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408819310746-Explore-recipe-Displaying-tickets-with-a-higher-than-average-first-reply-time" target="_self" rel="undefined">Displaying tickets with a higher than average first reply time</a></li>
<li data-list-item-id="e713038066cb4222948126467761f17f2"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408823587738-Explore-recipe-First-reply-time-heatmap" target="_blank" rel="noopener noreferrer">First reply time heatmap</a></li>
<li data-list-item-id="e3ab0e1aa055c85dfcaedba2d524148f0"><a href="https://support.zendesk.com/hc/en-us/articles/4408846628634" target="_self">Reporting on agent reply brackets using the Updates history dataset</a></li>
<li data-list-item-id="ec8f84b508c96b57ecd2b8eb13371bcf9"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408825149466-Explore-recipe-Displaying-tickets-answered-within-different-time-brackets" target="_blank" rel="noopener noreferrer">Displaying tickets answered within different time brackets</a></li>
<li data-list-item-id="ec8484ed1c8088bc783e5947e8190ce52"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408827196954-Explore-recipe-Getting-resolution-times-first-reply-first-resolution-and-full-resolution-based-on-tags" target="_self">Getting resolution times (first reply, first resolution, and full resolution) based on tags</a></li>
</ul></td>
<td style="width: 360px;"><ul>
<li data-list-item-id="ed2966abc86068193b81bb4d094264bb8"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408843225370-Explore-recipe-One-touch-tickets" target="_blank" rel="noopener noreferrer">One-touch tickets</a></li>
<li data-list-item-id="ecb4e6ce495ea64d5e6ee531cfd3e9b8e"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408835960602-Explore-Recipe-Reviewing-SLA-performance" target="_self">Reviewing SLA performance</a></li>
<li data-list-item-id="ee7c40f17cfb6c076418e8298e150d80a"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408820483738-Explore-Recipe-Week-over-week-SLA-percentage-change" target="_self">Week over week SLA percentage change</a></li>
<li data-list-item-id="e0e419afc95f22ca696b8788012f09e5b"><a href="https://support.zendesk.com/hc/en-us/articles/4971706120730" target="_self">Creating alternate SLA metrics</a></li>
<li data-list-item-id="ec81c2c5a22848aa9a73a9d6728efc62d"><a href="https://support.zendesk.com/hc/en-us/articles/4408846694170" target="_self">Calculating estimated cost of service</a></li>
<li data-list-item-id="e1298f59912c5f06fd76cc71b507df47d"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408894148762-Explore-recipe-Recording-the-time-when-a-checkbox-was-checked" target="_self">Recording the time when a checkbox was checked</a></li>
<li data-list-item-id="eb05797255025ee311680381e78e266e5"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408831068570-Explore-Recipe-Due-date-performance-report" target="_self">Due date performance report</a></li>
<li data-list-item-id="eec4df1f0cd32a91c17e1507dd8bee431"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408820413082-Explore-recipe-Analyzing-skills-based-activity" target="_self">Analyzing skills-based activity</a></li>
<li data-list-item-id="e4966cb935f551cb866d16806419bb75c"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408831024922-Explore-recipe-Reporting-on-the-duration-of-fields" target="_self">Reporting on the duration of fields</a></li>
<li data-list-item-id="ef34eb79beb9f57905cebf7aec25d9ebf"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408827158426" target="_self">Backlog tickets by month</a></li>
<li data-list-item-id="e1090c0f6ce66a4197b21a8792d49d3cf"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408837719834-Explore-Recipe-Breaking-down-tickets-created-by-time-period" target="_self">Breaking down tickets created by time period</a></li>
<li data-list-item-id="ee602ca1787d0d0afc3a409bcb37d5e29"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408819922586-Explore-recipe-Reporting-on-solved-zero-touch-tickets" target="_self">Reporting on solved zero-touch tickets</a></li>
<li data-list-item-id="e361c8bf1da1e940419f9db3d531e478f"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408846302490-Count-of-agent-interactions-with-tickets">Count of agent interactions with tickets</a></li>
<li data-list-item-id="e75eb2147fdc4ab5539d63d8b943027d3"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408846730138-Explore-recipe-Custom-formatting-for-ticket-tags" target="_self" rel="undefined">Custom formatting for ticket tags</a></li>
<li data-list-item-id="e194b007e71699d6abdd1ceafca9b77b4"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408846265114-Explore-Recipe-Compare-last-month-s-tickets-to-the-12-month-average" target="_self" rel="undefined">Compare last month's tickets to the 12 month average</a></li>
</ul></td>
</tr></tbody></table></figure><hr><h3 id="01H8M31A2KMQ4YEPDD9GW9QCER">Time and date calculations</h3><figure class="wysiwyg-table wysiwyg-table-align-left"><table style="margin-top: 0;"><tbody><tr>
<td style="width: 320px;"><ul>
<li data-list-item-id="e49ca6d16b3c0ca8c9ab231351fd3dc89"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408834272282" target="_blank" rel="noopener noreferrer">Creating weekly date buckets</a></li>
<li data-list-item-id="e6f45476ec5e1ee3e5ece26a07a437a76"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408846254234-Explore-recipe-Reporting-on-full-resolution-time" target="_blank" rel="noopener noreferrer">Reporting on full resolution time</a></li>
<li data-list-item-id="e91c071507c5b0f48859ca2d14ca4a3a3"><a href="https://support.zendesk.com/hc/en-us/articles/4408839162522">Using renamed and ordered sets to change displayed values</a></li>
<li data-list-item-id="e021d3712125e39a09ef9703867521d48"><a href="https://support.zendesk.com/hc/en-us/articles/4408825749786" target="_self">Filtering reports by business hours</a></li>
<li data-list-item-id="e3fbe6f8d3554b94c20634793e902ee4e"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408833648282-Explore-Recipe-Using-a-Sunday-to-Saturday-week-attribute" target="_self">Using a Sunday to Saturday week attribute</a></li>
</ul></td>
<td style="width: 360px;"><ul class="ul" id="topic_w54_h3k_4fb__ul_cgn_33k_4fb">
<li class="li" data-list-item-id="ea6ab982c03d5fe92acd6fc9a01774288"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408838663450-Explore-recipe-Forecasting-ticket-volumes-by-year" target="_self">Forecasting ticket volumes by year</a></li>
<li class="li" data-list-item-id="ed11e9684e38ccb243efa53e43be6e243"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408845671706-Explore-Recipe-First-assignment-to-first-resolution-time" target="_self">First assignment to first resolution time</a></li>
<li class="li" data-list-item-id="e94e3f8d7785fd86a3423874a216fef67"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408825699226-Explore-Recipe-Days-since-an-organization-last-submitted-a-ticket" target="_self">Days since an organization last submitted a ticket</a></li>
<li class="li" data-list-item-id="ee0a223f946cac9a9fd8fd0d40d61cbb2"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408827740442-Explore-recipe-Creating-run-rate-calculations" target="_self">Creating run rate calculations</a></li>
<li class="li" data-list-item-id="e493a76bf6ba17c1ac2f03f7896aabec6">
<a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408846756506-Explore-recipe-Creating-a-ticket-first-reply-date-and-time-attribute" target="_self">Creating a ticket first reply date and time attribute</a> </li>
</ul></td>
</tr></tbody></table></figure><hr><h3 id="01H8M31A2K5W9B588MYZ6PC1TZ">Customer satisfaction</h3><figure class="wysiwyg-table wysiwyg-table-align-left"><table style="margin-top: 0;"><tbody><tr>
<td style="width: 320px;"><ul>
<li data-list-item-id="e485b2a34693d373ddc327e14f8580612"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408845685146-Explore-Recipe-Reporting-on-CSAT-and-one-touch-tickets" target="_self">Reporting on CSAT and one-touch tickets</a></li>
<li data-list-item-id="e6043a04bdc73fe90d5ef6bbcecde6f03"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408846654490-Explore-recipe-Finding-tickets-with-no-replies" target="_blank" rel="noopener noreferrer">Finding tickets with no replies</a></li>
<li data-list-item-id="e6e7c37518fee1d08f5b8e9c6ebffb0f4"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408843401370-Explore-Recipe-Determine-ticket-assignee-when-satisfaction-rating-is-given" target="_self">Determine ticket assignee when satisfaction rating is given</a></li>
<li data-list-item-id="e8bf88eb44e04812237f242102890e288"><a href="https://support.zendesk.com/hc/en-us/articles/4408845694234" target="_self">Reporting on customer satisfaction by agent</a></li>
<li data-list-item-id="e15832ba16ecafe5b518de818610b3690"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408822875930-Explore-recipe-Determining-satisfaction-scores-for-your-agents" target="_self" rel="undefined">Determining satisfaction scores for your agents</a></li>
</ul></td>
<td style="width: 360px;"><ul>
<li data-list-item-id="edbfecace703354b49fe261b16b2ca866"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408838658074-Explore-Recipe-Bad-ratings-with-comments" target="_self">Bad ratings with comments</a></li>
<li data-list-item-id="ec90adbe1039ecc8bbcaf51b6aa5d8173"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408820380314-Explore-Recipe-Percentage-satisfaction-score-based-on-agent-replies" target="_self">Percentage satisfaction score based on agent replies</a></li>
<li data-list-item-id="ef70c2b378846978ef061b7858fea70a3"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408837820442-Explore-recipe-Satisfaction-trending-year-over-year" target="_self">Satisfaction trending year-over-year</a></li>
<li data-list-item-id="eb47bb42e893853587ec7f8ddd5c5e1c4"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408846750746-Explore-Recipe-Replicating-the-Satisfaction-tab-reports-in-Explore" target="_self">Replicating the Satisfaction tab reports in Explore</a></li>
<li data-list-item-id="eb5e2f17044317b4169a7ae7da8c56096"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408825376282-Explore-recipe-Display-all-customer-satisfaction-comments" target="_self" rel="undefined">Display all customer satisfaction comments</a></li>
</ul></td>
</tr></tbody></table></figure><hr><h3 id="01H8M31A2KN2JF5JSZX3GJ5X33">Users, groups, and organizations</h3><figure class="wysiwyg-table wysiwyg-table-align-left"><table style="margin-top: 0;"><tbody><tr>
<td style="width: 320px;"><ul>
<li data-list-item-id="e103ea0aea6671bf884a7b4377a1e6077"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408819207706-Explore-recipe-Finding-how-many-users-submit-tickets-each-month" target="_blank" rel="noopener noreferrer">Finding how many users submit tickets each month</a></li>
<li data-list-item-id="e7b04b3cf8f322c8dca11c257ed449b9b"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408820593818" target="_blank" rel="noopener noreferrer">Creating advanced groups</a></li>
<li data-list-item-id="ef229bd7c5351bf2bb45c9904e05832ed"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408830219546-Explore-recipe-How-your-agents-interact-with-customers-and-each-other" target="_blank" rel="noopener noreferrer">How your agents interact with customers and each other</a></li>
<li data-list-item-id="efd1fd8e614e7a456efb8b41a68f64f57"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408825311130-Explore-recipe-Tracking-length-of-service-of-your-agents" target="_self" rel="undefined">Tracking length of service of your agents</a></li>
<li data-list-item-id="e5d7821990020a8d8349f8d82ecf40ddc"><a href="https://support.zendesk.com/hc/en-us/articles/6664512495642">Tickets created by group per month</a></li>
<li data-list-item-id="ed62085aa1108b68b65c4e4f13395e578"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408820542874-Explore-Recipe-Unsolved-tickets-by-group" target="_self">Unsolved tickets by group</a></li>
</ul></td>
<td style="width: 360px;"><ul>
<li data-list-item-id="e918d6c063c270a77044297827d5f04aa"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408830547994-Explore-recipe-Solved-ticket-trends-by-assignee" target="_self" rel="undefined">Solved ticket trends by assignee</a></li>
<li data-list-item-id="e52ef343d50dcf09b2063b92301f427a6"><a class="c-link" href="https://support.zendesk.com/hc/en-us/articles/4408835510810-Explore-recipe-Displaying-organizations-with-no-users" target="_blank" rel="noopener noreferrer" data-sk="tooltip_parent" data-stringify-link="https://support.zendesk.com/hc/en-us/articles/4408835510810-Explore-recipe-Displaying-organizations-with-no-users">Displaying organizations with no users</a></li>
<li data-list-item-id="ee6efd46a556c2349326d8cef51035aeb"><a class="c-link" href="https://support.zendesk.com/hc/en-us/articles/4408830337178-Explore-recipe-Displaying-users-with-no-ticket-requests" target="_blank" rel="noopener noreferrer" data-sk="tooltip_parent" data-stringify-link="https://support.zendesk.com/hc/en-us/articles/4408830337178-Explore-recipe-Displaying-users-with-no-ticket-requests">Displaying users with no ticket requests</a></li>
<li data-list-item-id="e26ccded835b96ab48fc2ec0f8b87dbc9"><a class="c-link" href="https://support.zendesk.com/hc/en-us/articles/4408846245658-Explore-recipe-Displaying-organizations-with-no-tickets" target="_blank" rel="noopener noreferrer" data-sk="tooltip_parent" data-stringify-link="https://support.zendesk.com/hc/en-us/articles/4408846245658-Explore-recipe-Displaying-organizations-with-no-tickets">Displaying organizations with no tickets</a></li>
<li data-list-item-id="e6f00eb4b117d5aa69e79163488e7d77a"><a href="https://support.zendesk.com/hc/en-us/articles/4532110901658" target="_self">End users that logged in over the last 30 days</a></li>
</ul></td>
</tr></tbody></table></figure><hr><h3 id="01H8M31A2K4NJY1Q2KYRTGG8QM">Apps and integrations</h3><figure class="wysiwyg-table wysiwyg-table-align-left" style="height: 44px;"><table style="margin-top: 0px;"><tbody><tr style="height: 44px;">
<td style="height: 44px; width: 318px;"><ul><li data-list-item-id="e012dc633886efd7d903d5c1009ee91b2"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408826957466" target="_self">Viewing Stella Connect Star Ratings as positive and negative CSAT scores</a></li></ul></td>
<td style="height: 44px; width: 359px;"><ul><li data-list-item-id="e834dc83a03528b73e3bf7630ea77efac"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408835492634-Explore-recipe-Reporting-on-refunds-and-cancellations-with-the-Shopify-integration" target="_self" rel="undefined">Reporting on refunds and cancellations with the Shopify integration</a></li></ul></td>
</tr></tbody></table></figure><hr><figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 690px;"><table style="background-color: #ddd;"><thead><tr><th style="padding: 12px 0 0; width: 648px;" scope="col"><h2 class="wysiwyg-text-align-center" id="h_b93f6418-b27c-4d53-a32b-acdf46eaa68f">
<img class="img-screenshot" src="https://zen-marketing-documentation.s3.us-west-1.amazonaws.com/docs/en/Asset2310x.png" alt="" width="45"> Zendesk Chat</h2></th></tr></thead></table></figure><figure class="wysiwyg-table wysiwyg-table-align-left"><table style="margin-top: 0;"><tbody><tr>
<td style="width: 320px;"><ul>
<li data-list-item-id="e18c1d6bb12519afdb1e7f502001eec78"><a href="https://support.zendesk.com/hc/en-us/articles/4408843324058" target="_self">Chat engagements and duration by department</a></li>
<li data-list-item-id="ef522ff9d0629b652faa21f90981806a0"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408823507098-Explore-Recipe-Chat-volume-year-over-year" target="_self">Chat volume year over year</a></li>
<li data-list-item-id="e793ab1c118776004baf4d996b128d9dc">
<a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408830925594-Explore-recipe-Reporting-chat-first-reply-time-by-brackets" target="_self">Reporting chat first reply time by brackets</a> </li>
<li data-list-item-id="e0db19d603362102c3797ce4e337cf2b3"><a href="https://support.zendesk.com/hc/en-us/articles/4408820571290" target="_self">Percentage of chats answered within 30 seconds</a></li>
<li data-list-item-id="e8781660605877e83642f8ca5ec39820b"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408837738266-Explore-recipe-Measuring-agent-acceptance-rate-" target="_self" rel="undefined">Measuring agent acceptance rate</a></li>
</ul></td>
<td style="width: 360px;"><ul>
<li data-list-item-id="ede5758cc6e5f5c5e1b70bb478a23a2e1"><a href="https://support.zendesk.com/hc/en-us/articles/4532037885338" target="_self">Auditing agent engagement activities in a chat</a></li>
<li data-list-item-id="e80a314d361baa725d6c9b155fbc8a17a"><a href="https://support.zendesk.com/hc/en-us/articles/4408837863578" target="_self">Measuring chat satisfaction ratings this week</a></li>
<li data-list-item-id="e145d1171e348f9865e67cc7a95edd9c7"><a href="https://support.zendesk.com/hc/en-us/articles/4408823314842" target="_self">Identifying where chats originate with a table</a></li>
<li data-list-item-id="ed49742841ca74de01cb3dcb08ba23d5b"><a href="https://support.zendesk.com/hc/en-us/articles/4408835917466" target="_self">Identifying where chats originate with a bubble pack chart</a></li>
<li data-list-item-id="e5cfed2f04ab597caf8436f90a67c47bc"><a href="https://support.zendesk.com/hc/en-us/articles/6848287859226">Reporting on chat requesters by chats received brackets</a></li>
</ul></td>
</tr></tbody></table></figure><hr><figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 690px;"><table style="background-color: #ddd;"><thead><tr><th style="padding: 12px 0 0; width: 648px;" scope="col"><h2 class="wysiwyg-text-align-center" id="h_b93f6418-b27c-4d53-a32b-acdf46eaa69f">
<img class="img-screenshot" src="https://zen-marketing-documentation.s3.us-west-1.amazonaws.com/docs/en/Asset2310x.png" alt="" width="45"> Zendesk Messaging</h2></th></tr></thead></table></figure><figure class="wysiwyg-table wysiwyg-table-align-left"><table style="margin-top: 0;"><tbody><tr>
<td style="width: 320px;"><ul>
<li data-list-item-id="e7aa12d5a87aeddcd773f4798a1a22219"><a href="https://support.zendesk.com/hc/en-us/articles/5350861069338" target="_self">Messaging tickets by channel</a></li>
<li data-list-item-id="e3ea00daeff706a3e39aa7701ca350df8"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408839132954-Explore-recipe-Conversations-created-each-hour-for-the-last-eight-hours" target="_self" rel="undefined">Conversations created each hour for the last eight hours</a></li>
</ul></td>
<td style="width: 360px;"><ul>
<li data-list-item-id="e18bdc481852dd7065a53b1060d90581a"><a href="https://support.zendesk.com/hc/en-us/articles/6496089460378">Reporting on first reply time for messaging tickets</a></li>
<li data-list-item-id="e11bfe3c023ef23476f0a06b922255a9d"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408835506074-Explore-recipe-Resolved-conversations-rated-as-Good-satisfaction-today" target="_self" rel="undefined">Resolved conversations rated as Good satisfaction today</a></li>
</ul></td>
</tr></tbody></table></figure><hr><figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 690px;"><table style="background-color: #ddd;"><thead><tr><th style="padding: 12px 0 0; width: 648px;" scope="col"><h2 class="wysiwyg-text-align-center" id="h_01JN6VBXFZZNF1P54NET7FN6NH">
<img class="img-screenshot" src="https://zen-marketing-documentation.s3.us-west-1.amazonaws.com/docs/en/Asset2310x.png" alt="" width="45"> Zendesk Guide</h2></th></tr></thead></table></figure><figure class="wysiwyg-table wysiwyg-table-align-left" style="height: 154px;"><table style="margin-top: 0px;"><tbody><tr style="height: 154px;">
<td style="height: 154px; width: 318.766px;"><ul>
<li data-list-item-id="e82e7312169d517cf9330634d4d8860f9"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408843405594-Explore-recipe-Analyzing-Knowledge-Capture-activity" target="_self">Analyzing Knowledge activity</a></li>
<li data-list-item-id="eca7cf4b123514844f3e18a9329a6e037"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408823342234-Explore-recipe-Count-of-tickets-solved-by-linked-articles-by-month" target="_self">Count of tickets solved by linked articles by month</a></li>
<li data-list-item-id="e48ea0c79fc870c7a1dca4b521df86749"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408827055002-Explore-recipe-Viewing-the-Knowledge-Base-articles-most-commonly-linked-in-tickets" target="_self">Viewing the articles most commonly linked using Knowledge in tickets</a></li>
<li data-list-item-id="e21291443182668a5b1fc01a87e1c482a"><a href="https://support.zendesk.com/hc/en-us/articles/4419443841306" target="_self">Counting the agents who use the Knowledge section</a></li>
<li data-list-item-id="e0b99eb5ee8c18580d95ba71032ef4c45"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408831073178-Explore-recipe-Analyzing-Answer-Bot-activity" target="_self">Analyzing Answer Bot activity</a></li>
<li data-list-item-id="e61cfbff0c61af3e9b10b9b86228eafc9"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408837713050-Explore-recipe-Answer-Bot-attempts-through-to-resolutions">Suggested article attempts through to resolutions</a></li>
<li data-list-item-id="e0f296d5dbc6e30ea61d9a952aaa8f185"><a href="https://support.zendesk.com/hc/en-us/articles/4408820008602" target="_self">Analyzing the last 100 Answer Bot tickets</a></li>
<li data-list-item-id="eb439da4683f83fd255a3178a68247c1d"><a href="https://support.zendesk.com/hc/en-us/articles/4410025589274" target="_self">Answer Bot counts of unassisted solved tickets</a></li>
</ul></td>
<td style="height: 154px; width: 358.234px;"><ul>
<li data-list-item-id="edd1339380720a28628d5f60730a81167"><a href="https://support.zendesk.com/hc/en-us/articles/4415799414938" target="_self">Reporting on top searched questions and clicks by date</a></li>
<li data-list-item-id="e1b689a7875b6007e7ac0aa7b43021ad8"><a href="https://support.zendesk.com/hc/en-us/articles/4567146034586" target="_self">Monitoring changes in search data according to search queries</a></li>
<li data-list-item-id="e7c635b1acca54fa97a8ab655165c9d66"><a href="https://support.zendesk.com/hc/en-us/articles/6930299203482">Reporting on searched phrases in the help center</a></li>
<li data-list-item-id="e4aa7e0d9e4bed8ee1ef1aea2a016cc53"><a href="https://support.zendesk.com/hc/en-us/articles/4409389062682" target="_self" rel="undefined">Help center article views within 30 days of creation</a></li>
<li data-list-item-id="e012d507be6674b3a444629fe9db0b60f"><a href="https://support.zendesk.com/hc/en-us/articles/4418908863130" target="_self">Finding articles with no views</a></li>
<li data-list-item-id="ef4af51789801ddc6baaec28daae85c36"><a href="https://support.zendesk.com/hc/en-us/articles/4415797336346" target="_self">Reporting on article and translation languages</a></li>
<li data-list-item-id="e32156993945ea8dfb4a63cbd3a1265a7"><a href="https://support.zendesk.com/hc/en-us/articles/5217518571930" target="_self">Help center category views</a></li>
</ul></td>
</tr></tbody></table></figure><hr><figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 690px;"><table style="background-color: #ddd;"><thead><tr><th style="padding: 12px 0 0; width: 648px;" scope="col"><h2 class="wysiwyg-text-align-center" id="h_b93f6418-b27c-4d53-a32b-acdf46eaa70f">
<img class="img-screenshot" src="https://zen-marketing-documentation.s3.us-west-1.amazonaws.com/docs/en/Asset2310x.png" alt="" width="45"> Zendesk Talk</h2></th></tr></thead></table></figure><figure class="wysiwyg-table wysiwyg-table-align-left"><table style="margin-top: 0;"><tbody><tr>
<td style="width: 320px;"><ul>
<li data-list-item-id="e1321c5b276c45f5fbd9117aa5d8133d9"><a href="https://support.zendesk.com/hc/en-us/articles/4408843363866" target="_self">Top ten Talk numbers by usage this week</a></li>
<li data-list-item-id="eafdaf360e1b7c6ccfe12f4e7f9538034"><a href="https://support.zendesk.com/hc/en-us/articles/4408839214746" target="_self">Percentage of calls answered in more than 30 seconds</a></li>
<li data-list-item-id="ee0ddcae4f688679d5cd04a7a8aac8ddb"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408838623002" target="_blank" rel="noopener noreferrer">Inbound calls by wait time</a></li>
<li data-list-item-id="e2e3bdea1841dd973c5bd4f59bf666fb7"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408830755482-Explore-recipe-Breakdown-of-calls-received-per-date-hour-and-half-hour" target="_self">Breakdown of calls received per date, hour and half-hour</a></li>
<li data-list-item-id="ed896bf5540d0d198fd976793f6a92319"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408823206938-Explore-recipe-Reporting-on-calls-received-per-Talk-number" target="_self" rel="undefined">Reporting on calls received per Talk number</a></li>
<li data-list-item-id="e08540061f31728fd4058f88027e2aa5c"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408835685658-Explore-recipe-How-to-get-the-number-of-calls-transferred-to-a-group" target="_self" rel="undefined">Displaying the number of calls transferred to a group</a></li>
<li data-list-item-id="eadd8a5e96d0896ecfb67f20648e59100"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408881615258-Explore-recipe-Calculate-the-percentage-of-inbound-abandoned-calls-within-a-time-frame" target="_self">Calculate the percentage of inbound abandoned calls within a time frame</a></li>
<li data-list-item-id="e82975dd2f7d88ddb33b0ad8f28a385c5"><a href="https://support.zendesk.com/hc/en-us/articles/5296701133466" target="_blank" rel="noopener noreferrer">Calls abandoned during the initial call greeting</a></li>
</ul></td>
<td style="width: 360px;"><ul>
<li data-list-item-id="ec55afdf06d2769496ff4a4e50dffd3bf">
<a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408823364250-Explore-recipe-Declined-and-missed-calls-by-ticket-ID-and-agent-leg" target="_self">Declined and missed calls by ticket ID and agent leg</a> </li>
<li data-list-item-id="edef403be39915aff295ea07abcf59a61"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408833456922-Explore-recipe-Reporting-good-and-bad-quality-agent-Talk-calls-this-month" target="_self">Reporting good and bad quality agent Talk calls this month</a></li>
<li data-list-item-id="e63b33b3761fc05003612b4131f054e69"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408819736730-Explore-recipe-List-of-incoming-phone-numbers-by-date" target="_self" rel="undefined">List of incoming phone numbers by date</a></li>
<li data-list-item-id="ecc4c8402699d3eac7d0989e13a5f8a86"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408830645914-Explore-recipe-Reporting-on-successful-and-unsuccessful-callbacks" target="_self" rel="undefined">Reporting on successful and unsuccessful callbacks</a></li>
<li data-list-item-id="e277ecd8606ba8a85a7111d99413979e4"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408833165338" target="_self" rel="undefined">Reporting on calls routed to external numbers</a></li>
<li data-list-item-id="e6a1c4d862f693ffd4414f0d70821fbc1"><a href="https://support.zendesk.com/hc/en-us/articles/4415791847450" target="_self">Measuring call acceptance data for agents</a></li>
<li data-list-item-id="e6e1801184a47b033f113d93e4814cef6"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408827133082-Explore-recipe-Reporting-on-IVR-destination-group" target="_self">Reporting on IVR destination group</a></li>
<li data-list-item-id="eaa812c3ff520c02aa974af68210053ec"><a href="https://support.zendesk.com/hc/en-us/articles/6257973320090">Reporting on IVR keypresses based on ticket tags</a></li>
<li data-list-item-id="ee11673846cd3ebee2c7e65ea44e3df83"><a href="https://support.zendesk.com/hc/en-us/articles/6419693306650">Reporting on length of recorded calls by year and month</a></li>
</ul></td>
</tr></tbody></table></figure><hr><figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 690px;"><table style="background-color: #ddd;"><thead><tr><th style="padding: 12px 0 0; width: 648px;" scope="col"><h2 class="wysiwyg-text-align-center" id="h_b93f6418-b27c-4d53-a32b-acdf46eaa72f">
<img class="img-screenshot" src="https://zen-marketing-documentation.s3.us-west-1.amazonaws.com/docs/en/Asset2310x.png" alt="" width="45"> Zendesk Copilot</h2></th></tr></thead></table></figure><figure class="wysiwyg-table wysiwyg-table-align-left" style="height: 44px;"><table style="margin-top: 0px;"><tbody><tr style="height: 44px;">
<td style="height: 44px; width: 318px;"><ul>
<li data-list-item-id="eefee2e5466a78cf759e4ca615a16d9fa"><a href="https://support.zendesk.com/hc/en-us/articles/4550620559258" target="_self">Intelligent triage predictions and confidence</a></li>
<li data-list-item-id="eec8d1cfb1b73ce38acecca09d32571a4"><a href="https://support.zendesk.com/hc/en-us/articles/4550629802650" target="_self">Intelligent triage changes to intent</a></li>
<li data-list-item-id="e06ac4fea504e8a58a710c29f73dc7d86"><a href="https://support.zendesk.com/hc/en-us/articles/9387513640090">Tracking sentiment and intent changes in tickets</a></li>
<li data-list-item-id="e72b1936c843c6ff226ff12cc02728930"><a href="https://support.zendesk.com/hc/en-us/articles/8037982400794" target="_blank" rel="noopener noreferrer">Reporting on suggested first replies</a></li>
</ul></td>
<td style="height: 44px; width: 359px;"><ul>
<li data-list-item-id="e11435d3708897dadf95f5ce0dcb7e907"><a href="https://support.zendesk.com/hc/en-us/articles/5429030095258" target="_self">Comparing intelligent triage intent predictions with a custom About field</a></li>
<li data-list-item-id="e360ea5d704370fc17e831b02c443fbfa"><a href="https://support.zendesk.com/hc/en-us/articles/6057901412378">Breakdown of CSAT by customer sentiment</a></li>
</ul></td>
</tr></tbody></table></figure><hr><figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 690px;"><table style="background-color: #ddd;"><thead><tr><th style="padding: 12px 0 0; width: 648px;" scope="col"><h2 class="wysiwyg-text-align-center" id="h_b93f6418-b27c-4d53-a32b-acdf46eaa71f">
<img class="img-screenshot" src="https://zen-marketing-documentation.s3.us-west-1.amazonaws.com/docs/en/Asset2310x.png" alt="" width="45"> Custom metrics and attributes</h2></th></tr></thead></table></figure><figure class="wysiwyg-table wysiwyg-table-align-left"><table style="margin-top: 0;"><tbody><tr>
<td style="padding: 1px; width: 320px;"><ul>
<li data-list-item-id="e2265f114ed6ae6e4a1c015f3ff566790"><a href="https://support.zendesk.com/hc/en-us/articles/4408820587930" target="_self">Joining attributes</a></li>
<li data-list-item-id="e196069c035f380f8b97f278ec859470b"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408839123226-Explore-recipe-Configuring-clickable-links-to-tickets" target="_blank" rel="noopener noreferrer">Configuring clickable links to tickets and articles</a></li>
<li data-list-item-id="ef53085f02c15e0b74525bbd8b4adadb0"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408830761242-Explore-recipe-Converting-between-metrics-and-attributes" target="_self">Converting between metrics and attributes</a></li>
</ul></td>
<td style="padding: 1px; width: 360px;"><ul>
<li data-list-item-id="ede107cbaee0ca75b06d547819a5caec1"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408846701082-Explore-recipe-Reporting-on-nested-drop-down-fields" target="_self">Reporting on nested drop-down fields</a></li>
<li data-list-item-id="eef1631c76a4b8932d7eb887e68eadb88">
<a href="https://support.zendesk.com/hc/en-us/articles/4408835645466" target="_blank" rel="noopener noreferrer">Reporting on macros using tags</a> </li>
</ul></td>
</tr></tbody></table></figure><hr><figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 690px;"><table style="background-color: #ddd;"><thead><tr><th style="padding: 12px 0 0; width: 648px;" scope="col"><h2 class="wysiwyg-text-align-center" id="h_01JN6VBXFZAK3QS531G045BQTP">
<img class="img-screenshot" src="https://zen-marketing-documentation.s3.us-west-1.amazonaws.com/docs/en/Asset2310x.png" alt="" width="45"> Miscellaneous</h2></th></tr></thead></table></figure><figure class="wysiwyg-table wysiwyg-table-align-left"><table style="margin-top: 0;"><tbody><tr>
<td style="width: 320px;"><ul>
<li data-list-item-id="e4ffb711390c772c7da22e41c3bb4f706"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408820356122-Explore-recipe-Working-with-stacked-charts" target="_self">Working with stacked charts</a></li>
<li data-list-item-id="e042eb671ce86632aa2b59602669b70dc"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408846295834-Explore-recipe-Displaying-the-current-date-in-your-dashboard" target="_self" rel="undefined">Displaying the current date in your dashboard</a></li>
<li data-list-item-id="e9b53c833d4a12a4a8a81d925cd9bb7c4"><a href="https://support.zendesk.com/hc/en-us/articles/6302805309210">Creating a stepped trend line</a></li>
<li data-list-item-id="ec6ae204e8dc8fedd79040cf3aa9b14dc"><a href="https://support.zendesk.com/hc/en-us/articles/8718135372314" target="_blank" rel="noopener noreferrer">Filtering reports by date with the new dashboard experience</a></li>
<li data-list-item-id="ea4a0838ebe62bbe117138a765eb3378b"><a href="https://support.zendesk.com/hc/en-us/articles/8774882649882" target="_blank" rel="noopener noreferrer">Using constants to add historical data to reports</a></li>
<li id="h_01JR8M8VDPAF6GJDE5TW3V7R8X" data-list-item-id="e7de86edeed3105ff25a0a44ee6c031c0"><a href="https://support.zendesk.com/hc/en-us/articles/9110825587226" target="_blank" rel="noopener noreferrer">Adding images and animated GIFs to dashboards</a></li>
<li id="h_01JR8M8VDPAF6GJDE5TW3V7R8X" data-list-item-id="e22423cc70b965a9b77da710dec199956"><a href="https://support.zendesk.com/hc/en-us/articles/4408825654042" target="_blank" rel="noopener noreferrer">Taking dashboard filters and bookmarks to the next level</a></li>
<li data-list-item-id="e3d917bdbbf8d52a3d2c131a197ffbceb"><a href="https://support.zendesk.com/hc/en-us/articles/4408830967450" target="_self">Creating a last refresh timestamp</a></li>
<li data-list-item-id="e23563e3332aca82a858021d5ae7d277c"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408825399834" target="_self" rel="undefined">Using bookmarks to filter live dashboards</a></li>
</ul></td>
<td style="width: 360px;"><ul>
<li data-list-item-id="e9887d668227fe3e45633a07d13efca72"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408838593690-Explore-recipe-Monitoring-your-social-media-channels" target="_self">Monitoring your social media channels</a></li>
<li data-list-item-id="eb1f69b323565caa43204e6e8e63234d3"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408820077850-Explore-recipe-Count-of-tickets-for-a-custom-ticket-field-value" target="_self">Count of tickets for a custom ticket field value</a></li>
<li data-list-item-id="e481c663604e870b93840606c36964e4a">
<a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408882711194" target="_self">Time over time percentage change for a custom dropdown ticket field</a> </li>
<li data-list-item-id="e62645fa6dd0231b1d8d5c87450217e82"><a href="https://support.zendesk.com/hc/en-us/articles/6446747033626">Reporting on maximum capacities with omnichannel routing</a></li>
<li data-list-item-id="ec29f3c6f4bf23cf9031f2475078c44a2"><a href="https://support.zendesk.com/hc/en-us/articles/7217081202714">Reporting on custom omnichannel queue performance</a></li>
<li data-list-item-id="ea4a50f3fc90405ac1a9084753cb5d6ea"><a href="https://support.zendesk.com/hc/en-us/articles/4408837807258" target="_blank" rel="noopener noreferrer">Getting to know dashboard filters</a></li>
<li data-list-item-id="efac01c88a6ff30f43d09984ee59016a1"><a href="https://support.zendesk.com/hc/en-us/articles/9285975382298">Reporting on automated resolutions for email and web form channels</a></li>
<li data-list-item-id="e50ed655716aa6554374a44a4e90aa11b"><a href="https://support.zendesk.com/hc/en-us/articles/4408835118106" target="_self">Reporting on article views for all languages</a></li>
<li data-list-item-id="eecc4fd34056baf5a34d3ae86a413475f"><a href="https://support.zendesk.com/hc/en-us/articles/6358231294362">Creating a dashboard to report on live agent status</a></li>
</ul></td>
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