Explore recipe: Reporting on tickets received at each support email address

What's my plan?

All Suites | Professional, Enterprise, or Enterprise Plus

Support with | Explore Professional or Enterprise

In this recipe, you will learn how to create a report that shows the number of tickets in your account broken down by the email address they have been submitted to.

Tip: The Select an Address app lets admins and agents change the default support address for a ticket. This allows for greater personalization of outbound messages and easier routing of inbound tickets to appropriate groups. If you change the email address in the app, this report will use the address you selected, not the address the ticket was received at.

This article contains the following topics:

What you'll need

Creating the report

What you'll need

Skill level: Beginner

Time required: 5 min

Zendesk Explore Professional or Enterprise

Editor or admin permissions (see Giving users access to Explore)

Creating the report

In Explore, click the reports () icon.

In the Reports library, click New report.

On the Select a dataset page, click Support > Support - Tickets dataset, then click Start report. The report builder opens.

Under Metrics, add Tickets > Tickets. Notice COUNT(Tickets) in the Metrics panel and that Explore automatically displays the count of tickets in the main section of the page.

In the Rows panel, click Add.

From the list of attributes, choose Ticket > Ticket email address, then click Apply. The current report setup will look like this: By default, Explore chose a chart to best display the data. To change this, click the Visualization type () icon.

Click Save.