Explore recipe: Solved tickets this year compared to last year

What's my plan?

All Suites | Professional, Enterprise, or Enterprise Plus

Support with | Explore Professional or Enterprise

In this Explore recipe, you'll learn how to create a line chart showing tickets solved this year compared to last year by month.

What you'll need

Skill level: Easy

Time Required: 10 minutes

Zendesk Explore Professional or Enterprise

Editor or Admin permissions (see Giving agents access to Explore)

Ticket data in Zendesk Support

How to create the report in Explore

You can click the preview below to watch a video of this recipe, or continue to the walkthrough.

In Explore, click the reports () icon.

In the Reports library, click New report.

On the Select a dataset page, click Support > Support - Tickets, then click Start report. The report builder opens.

In the Metrics panel, click Add.

From the list of metrics, choose Tickets > Tickets, then click Apply.

In the Columns, add the Ticket Solved - Month attribute, then click Apply.

Under Rows, add the Ticket Solved - Year attribute, then click Apply. Click the Visualization type () icon and select Line.

In the header of the row selector, Ticket Solved - Year, select the years you want to compare. The report updates to display the years you selected.
You can hover over any point on the line chart to display a tooltip displaying the ticket solved count for each year.