New and trending Explore recipes: June 2026


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We know you find our Explore recipes helpful for learning about and discovering real-life scenarios. However, there are many recipes, and finding the one you want can sometimes be challenging. To help, we've listed the top recipes based on page views last month, so you can see what's popular. We'll refresh this article regularly and highlight new and notable recipes. See a complete list of Explore recipes. This article contains the following topics:
Trending recipes
New and notable recipes
Trending recipes Here are the top recipes in the last month:
How to report on first reply time in Zendesk
Reporting on created and solved tickets
Display all customer satisfaction comments
Filtering for follow-up tickets
Reporting on the duration of fields
Finding tickets with a specific word in the subject

Reporting on macros using tags
Tracking ticket assignments across groups
Reviewing SLA performance
Getting to know dashboard filters
Excluding tickets closed by merge
First assignment to first resolution time
Reporting on full resolution time
Creating a ticket first reply date attribute
Agent interactions on tickets
Creating alternate SLA metrics
Reporting on custom ticket statuses
Time Tracking app - Measuring ticket handling time
Time Tracking app - Measuring update handling time
New and notable recipes The following recipes are new or notable this month: Reporting on first reply time from the Updates history dataset If you'd like to be notified when we update this article, click the "Follow" button on this page. Do you have an idea or suggestion for a new Explore recipe? Please let us know in the comments below!
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