Explore recipe: Reporting on top searched questions and clicks by date

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<p>In this recipe, you’ll learn how to report on the most frequently searched queries, the number of searches, and the clicks performed by users in your knowledge base via the help center, Web Widget, and mobile SDKs.</p>
<p>This information helps you understand what your users are searching for most often, and which articles they’re choosing from their search results. That way, you can prioritize your attention and updates for the most-used articles.</p>
<p><img class="img-screenshot" src="https://zen-marketing-documentation.s3.us-west-1.amazonaws.com/docs/en/explore_recipe_searched_questions_clicks_1.png" width="850"></p>
<p>This article contains the following topics:</p>
<ul>
<li><a href="#h_01FRKJ0CJYD063RVH13V85C2XG" target="_self">What you’ll need</a></li>
<li><a href="#h_01FRKJ0HXJ6BK2EVSZW15W0E7X" target="_self">Creating the report</a></li>
</ul>
<h2 id="h_01FRKJ0CJYD063RVH13V85C2XG">What you’ll need</h2>
<p><strong>Skill level:</strong> Beginner</p>
<p><strong>Time required:</strong> 10 minutes</p>
<ul>
<li>Zendesk Explore Professional or Enterprise</li>
<li>Editor or Admin permissions (see <a href="https://support.zendesk.com/hc/en-us/articles/4408836002970" target="_self">Giving agents access to Explore</a>)</li>
<li>Search data in Zendesk Guide</li>
</ul>
<h2 id="h_01FRKJ0HXJ6BK2EVSZW15W0E7X">Creating the report</h2>
<ol>
<li>In Explore, click the reports (<img src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/Explore_query_icon.png">) icon.</li>
<li>In the Reports library, click <strong>New report</strong>.</li>
<li>On the <strong>Select a dataset</strong> page, click <strong>Guide</strong> &gt; <strong>Guide - Search</strong>, then click <strong>Start report</strong>. The report builder opens.</li>
<li>In the <strong>Metrics</strong> panel, click <strong>Add</strong>.</li>
<li>From the list, select <strong>Searches</strong> and <strong>Clicks</strong>, then click <strong>Apply</strong>.</li>
<li>In the <strong>Rows</strong> panel, click <strong>Add</strong>.</li>
<li>From the list, select <strong>Search timestamp - Date</strong> and <strong>Search query</strong>, then click <strong>Apply</strong>.</li>
<li>Apply a <a href="https://support.zendesk.com/hc/en-us/articles/4408834483994-Creating-a-top-bottom-filter" target="_self">top/bottom filter</a> on the top 3 (or any number) results for each date, similar to this:<br><img class="img-screenshot" src="https://zen-marketing-documentation.s3.us-west-1.amazonaws.com/docs/en/explore_recipe_searched_questions_clicks_2.png">
</li>
<li>(Optional) Add a filter for <strong>Search timestamp - Date</strong> to narrow your results.<br><img class="img-screenshot" src="https://zen-marketing-documentation.s3.us-west-1.amazonaws.com/docs/en/explore_recipe_searched_questions_clicks_3.png" width="850">
</li>
</ol>
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