Explore recipe: Display all customer satisfaction comments



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All Suites
Professional, Enterprise, or Enterprise Plus


Support with
Explore Professional or Enterprise


In this Explore recipe, you'll learn how to create a report that lists all the customer satisfaction comments you've received in your account.

What you'll need

Skill level: Easy
Time Required: 10 mins

Zendesk Explore Professional or Enterprise
Editor or Admin permissions (see Adding users to Explore)
Ticket data in Zendesk Support



How to create the report in Explore

Use the following steps to create this report in Explore.

In Explore, click the reports ( ) icon.
In the Reports library, click New report.
On the Select a dataset page, click Support > Support - Tickets, then click Start report. The report builder opens.
In the Metrics panel, click Add.

From the list of metrics, choose Customer satisfaction > Surveyed satisfaction tickets, then click Apply.
In the Rows panel, click Add.
Select Customer satisfaction > Ticket satisfaction comment, then click Apply.

Explore displays all the customer satisfaction comments you've received in a table format.

You can add further attributes in the Rows panel, such as Ticket ID or Requester name.
To hide the number of surveyed satisfaction tickets

From the Chart configuration ( ) menu, choose Columns.

Uncheck the Visible icon in Column 2. The number of the column might be different if you have more metrics or attributes in your report.


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