Fine tuning series discussions

Fine tuning articles give you tips, tricks, and best practices that can help you get the most from your Zendesk instance. In this article, you'll find links to all of the available fine tuning articles.

This article contains the following sections:

Support and ticketing

Help center and self-service

Channels and embedded support

Support and ticketing

Fine Tuning: Agent Productivity

Fine Tuning: How to build your ideal workflow

Fine Tuning: Succeeding with SLAs--why, when, and how!

Fine Tuning: How to piece together your ideal Zendesk

Fine Tuning: What to consider when going live with Zendesk Support

Fine Tuning: Effective team communication in your support organization

Fine Tuning: Maintaining your Zendesk with users, groups and organizations

Help center and self-service

Fine Tuning: "Blueprinting" your help center

Fine Tuning: Two ways to launch your help center community

Fine Tuning: Help Center Customization

Fine Tuning: The beauty of self-service: Why the best ticket is the one never created

Embedded support

Fine Tuning: Delivering timely support with Web Widget

Fine Tuning: Bringing support to your customers with embeddables