Recipe: Automatically reopening a child ticket after a child ticket reply

<p>By default, when you reply to a solved child ticket of side conversation through the <a href="https://support.zendesk.com/hc/en-us/articles/4408836526362-Using-the-context-panel" rel="noopener noreferrer" target="_blank">context panel</a>, the ticket doesn't reopen. Instead, you need to do it manually. In this tutorial, you'll learn how to use a trigger to reopen a child ticket after a reply.</p><p>The workflow includes the steps below:</p><p><a href="#h_01K4Z1RXNSGREMQCBKBH59H8TA">Step 1: Activate side conversation child tickets</a></p><p><a href="#h_01K4Z1S13JA8X58EP9QXJSMEB3">Step 2: Create a trigger</a></p><h2 id="h_01K4Z1RXNSGREMQCBKBH59H8TA">Step 1: Activate side conversations child tickets</h2><p>This workflow requires you to<a href="https://support.zendesk.com/hc/en-us/articles/4408826941850-Enabling-side-conversation-child-tickets"> activate side conversations child tickets</a>.</p><h2 id="h_01K4Z1S13JA8X58EP9QXJSMEB3">Step 2: Create a trigger</h2><p>Create a trigger that will set the child ticket status to Open when it receives a reply.</p><ol>
<li data-list-item-id="eced31d09710cf544cdc6564924d00741">
<a href="https://support.zendesk.com/hc/en-us/articles/4408886797466-Creating-ticket-triggers-for-automatic-ticket-updates-and-notifications" rel="noopener noreferrer" target="_blank">Create a trigger</a> and rename it <strong>Reopen child tickets</strong>
</li>
<li data-list-item-id="ef7527a4e200d1504a745cf37047027eb">Add the following conditions:</li>
</ol><ul>
<li data-list-item-id="ea80b7aca0182bbe5a51770d53ce56f2b"><p class="wysiwyg-indent1"><strong>Ticket &gt; Channel </strong>|<strong> is </strong>|<strong> Side conversation</strong></p></li>
<li data-list-item-id="eabe50c06f167108935570494dabcd611"><p class="wysiwyg-indent1"><strong>Ticket &gt; Comment</strong> |<strong> is</strong> | <strong>Present (public or private)</strong></p></li>
<li data-list-item-id="e6c482a4780662740cb5419d5adee2e71"><p class="wysiwyg-indent1"><strong>Ticket &gt; Update via</strong> |<strong> is </strong>|<strong> Side conversation</strong></p></li>
</ul><ol><li data-list-item-id="e96d6789ff37f32247661a8fdf63c58b3">Add the following action:</li></ol><ul>
<li data-list-item-id="ea7b02b0b4d912299c5edc10c867a42b9"><p class="wysiwyg-indent1"><strong>Ticket &gt; Status category</strong> |<strong> is </strong>|<strong> Open</strong></p></li>
<li data-list-item-id="e6ba3283a89934e77dfcdd6eebad13331"><p class="wysiwyg-indent1">Click <strong>Save</strong>.</p></li>
</ul><p>You can read more in this article: <a href="https://support.zendesk.com/hc/en-us/articles/4604333207578-Closing-and-reopening-side-conversations">Closing and reopening side conversations</a></p><p> </p><p> </p><script id="docs-schema-markup" type="application/ld+json">{
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