How to be successful with Zendesk messaging

This video series will:

Deepen your understanding of the differences between chat and messaging for agents and end-users.

Demonstrate the value of messaging and its impact on the customer experience.

Give you the tools you and your team need to successfully implement and scale this channel.

In this video, you'll get an introduction to the messaging platform, what it can do, and how it can benefit your team, your agents, and your customer experience.

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About messaging

This video discusses the differences between Zendesk Chat and Zendesk Messaging to assist you in deciding which is best for you and your team.

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Difference between chat and messaging

Messaging vs. Live Chat

5 types of customer service

In this video, you'll receive a demonstration of the messaging tool and how it works from both the end user and the agent perspectives.

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Zendesk Messaging resources

This video explores bot builder, which is included with Zendesk’s Standard Bot offering, and an integral part of the messaging experience.

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Bot and bot builder resources

Best practices: creating a messaging bot

Messaging bots

This video walks you through the five steps to a successful implementation of Zendesk Messaging.

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Messaging best practices

Welcome to messaging

Planning for messaging

We know there's more to messaging than basic configuration and enabling new features; in this video, we explore the value behind Zendesk Messaging, how to prepare for rollout, and how messaging can help your team provide an end-user experience that your customers expect and deserve.

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CX Trends 2023

Messaging deployment guide

Zendesk Messaging: Customer service in a digital-first world