Explore recipe: Ticket assigns per day



What's my plan?




All Suites
Professional, Enterprise, or Enterprise Plus








Support with
Explore Professional or Enterprise





In this Explore recipe, you'll learn how to create an Explore report that will report on the number of tickets your agents are being assigned each day.



What you'll need

Skill level: Easy

Zendesk Explore Professional or Enterprise
Time Required: 15 minutes
Zendesk Explore Professional Editor or Admin permissions (see Giving agents access to Explore)
Ticket data in Zendesk Support




Creating the report



To create the report

In Explore, click the reports ( ) icon.
In the Reports library, click New report.
On the Select a dataset page, click Support > Support - Updates history, then click Start report. The report builder opens.
In the Metrics panel, click Add.
From the list of metrics, choose Tickets > Tickets assigned, then click Apply.
In the Columns panel, click Add.
From the list of attributes, choose Ticket field update values > Update ticket assignee, then click Apply.
In the Rows panel, click Add.
From the list of attributes, choose Time - Ticket last assigned > Ticket assigned - Date, then click Apply.
Under Filters, click Add.

From the list of attributes, choose Time - Ticket last assigned > Ticket assigned - Date, then click Apply.

Click the filter, click Edit date ranges, then click Last week.


If you want to set a different date range, see Editing dates and date ranges.
The report is now complete. The screenshot below shows an example of the results.









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"headline": "Explore recipe: Ticket assigns per day",
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