Explore recipe: Reporting on top searched questions and clicks by date


What's my plan?





All Suites

Professional, Enterprise, or Enterprise Plus









Support with

Explore Professional or Enterprise





In this recipe, you’ll learn how to report on the most frequently searched queries, the number of searches, and the clicks performed by users in your knowledge base via the help center, Web Widget, and mobile SDKs.
This information helps you understand what your users are searching for most often, and which articles they’re choosing from their search results. That way, you can prioritize your attention and updates for the most-used articles.

This article contains the following topics:

What you’ll need
Creating the report

What you’ll need
Skill level: Beginner
Time required: 10 minutes

Zendesk Explore Professional or Enterprise
Editor or Admin permissions (see Giving agents access to Explore)
Search data in Zendesk Guide

Creating the report

In Explore, click the reports ( ) icon.
In the Reports library, click New report.
On the Select a dataset page, click Guide > Guide - Search, then click Start report. The report builder opens.
In the Metrics panel, click Add.
From the list, select Searches and Clicks, then click Apply.
In the Rows panel, click Add.
From the list, select Search timestamp - Date and Search query, then click Apply.
Apply a top/bottom filter on the top 3 (or any number) results for each date, similar to this:

(Optional) Add a filter for Search timestamp - Date to narrow your results.


{
"@context": "https://schema.org",
"@type": "TechArticle",
"@id": "https://support.zendesk.com/hc/en-us/articles/4415799414938",
"url": "https://support.zendesk.com/hc/en-us/articles/4415799414938-Explore-recipe-Reporting-on-top-searched-questions-and-clicks-by-date",
"headline": "Explore recipe: Reporting on top searched questions and clicks by date",
"description": "You can create a report to analyze the most frequently searched queries and user clicks by date in your knowledge base to prioritize article updates based on search data.",
"articleSection": "Help center reporting recipes",
"datePublished": "2022-01-04T22:11:03+00:00",
"dateModified": "2025-09-06T00:06:30+00:00",
"inLanguage": "en-US",
"mainEntityOfPage": {
"@type": "WebPage",
"@id": "https://support.zendesk.com/hc/en-us/articles/4415799414938"
},
"author": {
"@type": "Organization",
"name": "Zendesk",
"@id": "https://www.zendesk.com"
},
"publisher": {
"@type": "Organization",
"name": "Zendesk",
"@id": "https://www.zendesk.com"
},
"isPartOf": {
"@type": "WebSite",
"name": "Zendesk Help",
"@id": "https://support.zendesk.com/hc/"
},
"about": {
"@type": "SoftwareApplication",
"name": "Zendesk",
"@id": "https://www.zendesk.com",
"softwareAddOn": {
"@type": "SoftwareApplication",
"name": "Explore",
"@id": "https://support.zendesk.com/hc/en-us/sections/4405298856346"
}
}
}