How to set Agent Languages (Engage Legacy)

By default, Agents will be set to use English (US) as their language.

The language setting is used to control the following:

The language displayed throughout the Engage UI

The date formats displayed throughout the Engage UI

The language used by Smart Tools to perform grammar checks, lengthen and shorten messages

Agent Settings are controlled by the Agent, and are specific to an Agent. Any changes made to Agent Settings apply only to the individual Agent.

To change your Language setting:

Click the Agent Settings button, on the bottom left of Engage

Open the Language dropdown

Select the relevant language

Click the Save button, on the bottom right of Engage

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