How to Configure Amazon Q in Engage (Engage Legacy)

Amazon Q is a feature designed to assist agents by recommending relevant content during interactions.

How to enable Amazon Q in Engage

In order to enable Amazon Q articles, ensure that the follow prerequisites are in place:
1. Create an Amazon Q in Connect domain in the Amazon Connect console and add the relevant integration. This section in the Amazon Connect document outlines the steps to follow.

2. Add the Amazon Q in Connect block to the relevant contact flows.

3. Enable Wisdom Knowledge Base in Local Measure Features under General Settings in the Engage admin settings.

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Note: For S3 integrations, Engage currently supports .html and plain text files for Amazon Q articles.

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