Announcing the general availability of AI translations for articles








Announced on
Rollout begins
Rollout ends


June 26, 2025
June 26, 2025
June 26, 2025

We're excited to announce the launch of AI translations for articles. This new feature uses AI to help you quickly create article translations within your knowledge base, making it easier to provide support in multiple languages. This announcement includes the following topics:
What is changing?
Why is Zendesk making this change?
What do I need to do?
Limitations
What is changing? AI translation for articles lets you generate translations for articles directly within the article editor. If your help center supports multiple languages, you can create an article in your default language, then use the AI translation feature to automatically translate the article into any language supported by your help center. AI translation for articles provides support for all languages supported by the help center. Why is Zendesk making this change? AI translation for articles empowers users to generate quick, easy, and cost-effective translations directly within the article editor. This enhancement allows users to instantly translate content into supported languages. Users can create, review, edit, and publish translations seamlessly within their workflow. What do I need to do? To use AI translation for articles, you‘ll need to:
Purchase the Copilot add-on

Use the new article editor
Configure your help center to support multiple languages
You can also see Translating articles in your help center using AI to learn more about this feature. Limitations The AI translation for articles feature does not currently support content blocks. If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.