Announcing the new article editor with generative AI article summaries EAP

Announced on | Enrollment opens | EAP rollout begins
July 17, 2024 | July 17, 2024 | August 6, 2024

We are excited to announce the new article editor for Guide, currently available through our Early Access Program (EAP). The new editor includes numerous improvements designed to streamline your content creation process and boost audience engagement.

This announcement includes the following topics:

What’s changing?

Why is Zendesk making this change?

What do I need to do?

What’s changing?

When creating an article, we understand how important it is for you to have flexibility when creating and editing content and to be able to add essential elements that make your article more attractive to your audience.

With the new editor, you now have access to improvements such as:

New editing tools: New image editing tools (including text-wrapping around images), a new table editor, and drag and drop functionality for content elements.

Source code improvements: Cleaner code when using content blocks. You can now view the article source code above and below the content block, regardless of where your cursor is positioned in the article.

Article components: You can now insert components including HTML blocks, horizontal lines, and AI-powered article summaries into your articles.

For more information about these enhancements, see Using the new article editor with generative AI article summaries (EAP).

Why is Zendesk making this change?

The new editor provides a more robust and efficient editing experience, allowing content writers to create and manage content more effectively. These improvements are based on user feedback and are designed to streamline the content creation process.

What do I need to do?

You can sign up for the EAP via this form.

When you enable your EAP you will get email and any additional actions are nor required to start using the new capabilities of the new editor.

We invite you to share feedback and report bugs in Zendesk EAP - New Editor in Guide.