Upcoming Zendesk virtual events: October 2025

Each month at Zendesk, we offer a variety of interactive webinars designed to support and connect with our customers in meaningful ways. Whether you're looking to explore new features in our Zendesk deep dives, share feedback directly with our product teams during Product insights exchange, build foundational knowledge through Zendesk WEM: Live WFM and QA training, or connect with peers at virtual User Group meetups hosted by our community leaders, there’s something for everyone. These sessions are built to keep you informed, engaged, and empowered through live demos, real-world use cases, open dialogue, and direct access to our experts.

Zendesk deep dives

A front-row seat to what’s new and next at Zendesk. Led by our Product and Product Marketing teams, these sessions highlight the latest features, share best practices, and include live demos to help you get the most out of your Zendesk experience. You’ll also have the chance to ask questions in real time and share feedback that could shape future product development.

AI Summit series: Copilot - Oct. 23

AI Summit series: Agents and knowledge - Oct. 30

Special mention

AI Summit series: Employee service - Nov. 6

AI Summit series: Contact center - Nov. 13

User Group Meetups

User Groups are gatherings hosted by users, for users. They’re all about bringing great minds together to share knowledge and make new friends along the way. The goal is to help you connect with other Zendesk users facing similar questions, so you can learn from each other. Discover new ways to use Zendesk, see how others tackle common challenges, and build your professional network.

Spain User Group - Oct. 16

Enterprise User Group - Mastering WEM: Enhancing QA and WFM in Zendesk - Oct. 21

Zendesk WEM: Live WFM and QA training

These interactive sessions are designed to help you learn how to seamlessly integrate Zendesk WFM and Zendesk QA with your existing tools, optimize your workforce processes, and ensure top-quality customer interactions. Each webinar includes a dedicated Q&A segment where you can get your questions answered in real time.

Zendesk QA: Create and evaluate your QA scorecard - Oct. 7

Zendesk WFM: Initial setup and defining agent work - Oct. 7

Zendesk WFM: Reporting and forecasting fundamentals - Oct. 15

Zendesk QA: Automate reviews and coach your team effectively - Oct. 15

Zendesk WFM: Reporting and forecasting fundamentals - Oct. 22

Zendesk QA: Automate reviews and coach your team effectively - Oct. 22

Zendesk WFM: Essentials of schedule management - Oct. 29

Zendesk QA: Supercharge QA with AI features - Oct. 29

Don’t miss out—Sign up today

We’re looking forward to learning and growing with you this month. These events are designed to help you get more out of Zendesk, connect with our teams, and hear from others in the community. Whether you're here to ask questions, share feedback, or just explore what's new, there's a place for you in every session.