Upcoming Zendesk virtual events - August 2025

Each month at Zendesk, we offer a variety of interactive webinars designed to support and connect with our customers in meaningful ways. Whether you're looking to explore new features in our Zendesk deep dives, share feedback directly with our product teams during Product insights exchange, or build foundational knowledge through Zendesk essentials live and Zendesk WEM: Live WFM and QA training, there’s something for everyone. These sessions are built to keep you informed, engaged, and empowered—offering live demos, real-world use cases, open dialogue, and direct access to our experts.

Special event announcement!

Our Enterprise and A.I user groups will be co-hosting a virtual event focusing on Centralized Conversational BI Exchange. During this session, our leaders will cover:

What “conversational BI” really means in the AI landscape

How leading companies are integrating data from their full tech stack to fuel smarter support

Real-world use cases (and gotchas) from teams building toward this unified experience

Whether you're AI-curious or already deep in orchestration mode, bring your questions, your caffeine, and your thoughts on where it’s all heading.

Register now! - Zendesk AI User Group – Centralized Conversational BI Exchange

Zendesk essentials live

Weekly, interactive sessions designed to help you get the most out of core Zendesk features. Perfect for beginners or those needing a refresher, these webinars offer live demos, real-world examples, and expert guidance. You'll learn best practices, see common workflows in action, and get your questions answered live—so you can feel confident using Zendesk to support your business.

5 steps to get started with self-service - Step 4: Test your setup and monitor performance - August 5

Self-service - Step 5: Optimize your help center and plan ongoing maintenance - August 12

Product insights exchange

This is your opportunity to connect directly with the Zendesk Product Team in a collaborative, open discussion. These interactive sessions are all about listening to your feedback, understanding the challenges you’re facing, and exploring how we can improve together. What you share doesn’t just stay in the room—your insights help shape the future of our products and influence the direction of what we build next.

Product insights exchange on Action Builder - August 6 (limited seats)

Zendesk WEM: Live WFM and QA training

These interactive sessions are designed to help you learn how to seamlessly integrate Zendesk WFM and Zendesk QA with your existing tools, optimize your workforce processes, and ensure top-quality customer interactions. Each webinar includes a dedicated Q&A segment where you can get your questions answered in real time.

QA - Step 1: Create and evaluate your QA scorecard - August 6

WFM - Step 5: Create locations, shifts, and schedules - August 13

QA - Step 2: Automate reviews and coach your team effectively - August 20

WFM - Step 6: Manage schedules, time off, and shift trades - August 27

Zendesk deep dives

A front-row seat to what’s new and next at Zendesk. Led by our Product and Product Marketing teams, these sessions highlight the latest features, share best practices, and include live demos to help you get the most out of your Zendesk experience. You’ll also have the chance to ask questions in real time and share feedback that could shape future product development.

Deliver better CX at scale with AI-powered Messaging - August 28

Don’t miss out—Sign up today

We’re looking forward to learning and growing with you this month. These events are designed to help you get more out of Zendesk, connect with our teams, and hear from others in the community. Whether you're here to ask questions, share feedback, or just explore what's new, there's a place for you in every session.