Announcing Zendesk as an external content source for use across knowledge experiences

Announced on | Rollout starts | Rollout ends
June 9, 2026 | June 9, 2026 | June 19, 2026

We're excited to announce the general availability of the Zendesk connector as a knowledge source. You can now connect a second Zendesk account to your primary Zendesk account to make its content available wherever external content is used.

This announcement includes the following sections:

What is changing?

Why is Zendesk making this change?

What do I need to do?

What is changing?

You can now connect a second Zendesk account as an external knowledge source to your primary Zendesk account, making its content available wherever external content is used. This expands the content sources available to you, allowing you to bring content from multiple Zendesk accounts together in one place.

Why is Zendesk making this change?

We're making it easier to reuse existing knowledge from the different sources your organization already uses and leverage it within Zendesk. Now, your advanced AI agents, search, and generative search can surface knowledge from multiple Zendesk accounts.

What do I need to do?

You can create a Zendesk connection on any Zendesk Suite or Knowledge plan. For more information, see the following resources:

Connecting Zendesk as an external knowledge source

Connecting knowledge sources to power generative replies in AI agents

If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback.