Announcing new language support for the AI agents - Advanced UI

Announced on | Rollout on
July 7, 2025 | July 7, 2025

We’re excited to announce that the AI agents - Advanced add-on is now available in 23 additional languages.

This announcement includes the following topics:

What's changing?

Why is Zendesk making this change?

What do I need to do?

What's changing?

Until recently, customers with AI agents - Advanced could use the add-on UI in only six languages (English, Brazilian Portuguese, French, German, Japanese, and Spanish). These customers could use Zendesk Admin Center in many other languages, but the AI agents - Advanced UI always defaulted to one of the six supported languages.

We‘re now making the AI agents - Advanced UI available in 23 additional languages:

Bulgarian

Simplified Chinese

Traditional Chinese

Czech

Danish

Dutch

Finnish

Greek

Hindi

Hungarian

Indonesian

Italian

Korean

Norwegian

Polish

Romanian

Russian

Slovak

Swedish

Thai

Turkish

Ukrainian

Vietnamese

Depending on the language setting of each user in the language dropdown field in their user profile, these users can experience the entire AI agents - Advanced UI in one of the above languages.

Important: This change applies only to customers who purchased the AI agents - Advanced add-on on October 7, 2024 or later.

Why is Zendesk making this change?

With this release, customers can experience the AI agents - Advanced add-on in their own language, delivering a better localized experience.

What do I need to do?

If you’re already using Zendesk in any one of the 23 languages mentioned above, then the AI agents - Advanced add-on will automatically appear in the language that you’ve set. For information on setting the language for your whole account, see Setting the default language for your account. For information on setting the language for a single user, see Viewing and editing your user profile in Zendesk Support.