Announcing Google Calendar and Google Forms external actions for action flows

Announced on | Rollout on
April 27, 2026 | April 27, 2026

Zendesk is excited to announce the release of new Google Calendar and Google Forms external actions for use in action flows.

This announcement includes the following topics:

What is changing?

Why is Zendesk making this change?

What do I need to do?

What is changing?

With this release, Zendesk extends its external action capabilities in action builder to help teams automate more of their day-to-day work across Zendesk and Google Workspace. By adding Google Calendar and Google Forms actions to action flows, organizations can streamline scheduling and form-based processes directly from within Zendesk—reducing manual steps, context switching, and delays.

Why is Zendesk making this change?

By connecting action builder with Google Calendar and Google Forms, organizations can:

Automate scheduling tasks and keep calendar events in sync with Zendesk workflows.

Reduce manual errors and repetitive coordination work.

Improve collaboration and turnaround times by keeping workflows connected end-to-end.

These connectors help organizations streamline execution, improve consistency, and reduce operational overhead when coordinating work across teams.

What do I need to do?

These connectors are being rolled out to all accounts with access to action flows. For more information, see:

Using Google Calendar actions in action flows

Using Google Forms actions in action flows

If you have feedback or questions related to this announcement, visit our community forum, where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.