Zendesk's response to Atlassian's end-of-life announcement for Jira Data Center/Server

Zendesk is aware of Atlassian's announcement regarding the end-of-life plans for Jira Server and Jira Data Center products. We are currently investigating how these changes to Jira may impact users of the Zendesk Jira integration, and we will provide updates as more information becomes available.

This announcement includes the following topics:

What does this mean?

Am I affected?

What do I need to do?

Frequently asked questions

What does this mean?

If you're using Zendesk with Jira Server or Jira Data Center, Atlassian’s end-of-life announcement will impact your integration with Zendesk in the future.

Am I affected?

You are affected if you use Zendesk’s Jira integration with Jira Server or Jira Data Center. If you are using Jira Cloud with Zendesk, there is no change for you.

What do I need to do?

No immediate action is needed at this time. Zendesk is monitoring Atlassian's updates and assessing the optimal next steps for customers utilizing this integration. We will provide further information and clear guidance as soon as it becomes available.

If you have questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.

Frequently asked questions

Do I need to do anything right now?
No. We’re sharing this update so you’re aware—we’ll provide advance notice before any changes take place.

Will the Zendesk Jira integration change or stop working?
The integration currently works as usual. We are actively evaluating future impacts and will update you well in advance of any changes.

Where can I find more information about the integration?
See the Jira integration resources on the Zendesk help center.

Where can I read the official Atlassian announcement?
See the following resources on the Atlassian website:

https://www.atlassian.com/migration

https://www.atlassian.com/licensing/server-end-of-support#serv-end-of-support