Announcing the removal of legacy custom objects

Phase | Announced on | Removed on
Phase 1 | July 7, 2025 | January 15, 2026
Phase 2 | July 7, 2025 | July 27, 2026

Zendesk is officially announcing the removal of legacy custom objects. Starting July 27, 2026, the legacy custom objects experience will no longer be supported. This includes the legacy APIs, admin interface, and object records created using the previous custom objects framework (also referred to as “Sunshine Custom Objects”).

This announcement includes the following topics:

What is changing?

Why is Zendesk making this change?

What do I need to do?

What is changing?

Phase 1: Removing option to create new legacy custom objects and relationships

Beginning January 15, 2026, creating new custom objects or relationships using the legacy version will no longer be allowed. However, you can still create new records for existing legacy objects during this period.

Phase 2: Removing legacy custom objects, relationships, and records

Starting July 27, 2026, Zendesk will fully remove legacy custom objects. This means the legacy APIs, admin interface, and all legacy custom object records will no longer be supported or accessible. Customers are encouraged to transition to the new custom objects—released in 2023—which offers a richer, faster, and fully native experience including:

Easy to manage admin experience

Intuitive field and relationship types

Native agent experience

No code data management using Data importer

Native integrations with Tickets, Users, Organizations using Lookup relationships

Integrated end user experience in Help center forms

Integrations with native Zendesk capabilities like Triggers, Explore, CCaaS etc.

As we continue to invest in more capabilities in custom objects, the feature continues to evolve and become even more powerful. All customers are encouraged to transition to the new custom objects platform.

Why is Zendesk making this change?

Zendesk has invested heavily in redesigning custom objects as a first-class entity within the platform, ensuring strong integration with Zendesk’s features. Our updated architecture:

Provides improved performance, scalability, and reliability

Allows seamless no-code configuration using Admin Center

Enhances the agent experience and supports deeper Zendesk integrations

By removing legacy custom objects, we can concentrate our engineering resources on accelerating enhancements and expanding integration for the new custom objects experience.

What do I need to do?

These changes affect all accounts that are actively using legacy custom objects. Those accounts must remove their dependencies on legacy custom objects by the removal date. Optionally, you can migrate your legacy custom objects and records to the new custom object experience.

If you need additional time, click here to open a request form for a one-time 6-month extension.

If you're unsure, start by checking whether your account has any legacy custom objects. If you do see legacy custom objects in your account, follow the steps to prepare for the end of life of legacy custom objects.

If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.

What if I need help?

If you need assistance with migration, your Zendesk Customer Success representative and Technical Account Manager are available to help.

For Customers Using Marketplace Apps: If your workflow relies on marketplace applications, please reach out to your respective app provider as soon as possible. They will assist you in migrating to the new, compatible version of their app.

For additional support, you can explore the services offered by Zendesk Professional Services. If you're already working with our Professional Services team, we encourage you to continue leveraging their expertise as needed to successfully complete your migration to the new custom objects platform.