Announcing the release of App Builder

Announced on | Rollout starts
October 7, 2025 | October 7, 2025

Zendesk is excited to announce that App Builder is now generally available to all customers on Suite or Support Professional and higher plans. App Builder is a no-code, AI-powered tool designed to make it easy for anyone to create custom apps within Zendesk—tailored to your unique customer and employee service workflows. With App Builder, you don’t need any coding experience or developer resources, making it simple to build the solutions you need without waiting for new product features.

This announcement includes the following topics:

What is changing?

Why is Zendesk making this change?

What do I need to do?

What is changing?

Zendesk is launching App Builder, a new no-code, AI-powered app development solution built right into the Zendesk platform. With App Builder, you can:

Create and refine custom apps within Zendesk using plain language prompts.

Expand Zendesk’s capabilities to support your unique workflows and business requirements.

Build apps that connect to external data sources, automate agent tasks, or display contextual information—all without writing a single line of code.

Why is Zendesk making this change?

Every business has its own processes that extend beyond standard features. App Builder enables teams to address these specific needs by rapidly building custom solutions within Zendesk—no developer resources or outside vendors required. By simplifying and accelerating app creation, App Builder helps you:

Streamline agent workflows

Minimize context switching

Enhance both customer and employee experiences

Maximize the value of your Zendesk investment

What do I need to do?

App Builder is now available to all customers on Suite or Support Professional and higher plans.

For more information and helpful resources, check out the App Builder guides in the Help Center:

Using the App Builder

Prompting Guidelines and Examples

If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.