Announcing the ability to use multi-select fields as columns in views

Announced on | Rollout starts | Rollout ends
March 31,  2026 | March 31,  2026 | April 30, 2026

We’re excited to announce that multi-select fields are now available as columns in views.

This announcement includes the following sections:

What is changing?

Why is Zendesk making this change?

What do I need to do?

What is changing?

Until now, multi-select fields could be used as conditions in views, but not as columns in the View settings page’s column picker. Starting now, you can include multi-select field values as columns in your View tickets table.

Why is Zendesk making this change?

This update provides greater flexibility when creating views that meet admins’ specific needs.

What do I need to do?

This feature is automatically available for your account. No action is needed.

If you have feedback or questions related to this announcement or if you need general assistance with your Zendesk products, contact Zendesk Customer Support.