Upcoming Zendesk essentials: Live tutorials webinars - May 2025

As we reach the middle of May, Zendesk is thrilled to share details about our upcoming webinars in the Zendesk Essentials: Live Tutorials series. These sessions are designed for both new users and experienced users alike, offering insights on how to make the most of Zendesk’s key features and capabilities. Whether you’re beginning your journey or aiming to sharpen your skills, this series delivers valuable knowledge and real-world examples to help you get the best out of your Zendesk experience.
What to expect
Which sessions will happen in May?
Which sessions happened in April?
What do I need to do?
What to expect
Comprehensive overviews: Each session gives you a solid introduction to the main features of Zendesk Support, so you feel comfortable using the platform.
Step-by-step tutorials: You'll follow easy, practical tutorials based on real workflows that other Zendesk users have found helpful—perfect for learning and sparking ideas for your own needs.
Best practices: Get great advice from Zendesk pros and fellow users to help you avoid common mistakes and set yourself up for success.
Interactive Q&A: Join in on live chats where you can ask questions and get instant help from Zendesk experts.
Which sessions will happen in May? The team will publish an announcement a week ahead of each event in the Announcements topic of the Zendesk Community. To know more about what is planned for May, see the table below.






Session event
Date and time


5 steps to providing email support - Step 4: Build the customer experience

May 20, 2025
11:00 AM CST (UTC-06)



5 steps to providing email support - Step 5: Final Steps to go live!

May 27, 2025
11:00 AM CST (UTC-06)



Which sessions happened in April?






Session event
Date and time


Part 5: Setting up your email channel in Zendesk

April 8, 2025
11:00 AM CST (UTC-06)



Part 6: Managing ticket escalations

April 15, 2025
11:00 AM CST (UTC-06)



5 steps to providing email support - Step 1: Plan your setup

April 29, 2025
11:00 AM CST (UTC-06)



5 steps to providing email support - Step 2: Organize your team

May 6, 2025
11:00 AM CST (UTC-06)



5 steps to providing email support - Step 3: Build the agent experience

May 13, 2025
11:00 AM CST (UTC-06)



What do I need to do? Visit the Zendesk Essentials: Live Tutorials series page and click Join today to stay updated on past and upcoming events. By attending these webinars, you'll gain a deeper understanding of core Zendesk functionality, ideas for your own workflows, and access to a community of experts and peers eager to share their insights.