Announcing the removal of live reporting in Zendesk Explore

Announced on | Removal starts
July 2, 2026 | January 25, 2027

Zendesk is removing live reporting in Explore and moving all live monitoring capabilities into real-time monitoring, powered by agentic analytics. Real-time monitoring is already available for Professional and Enterprise customers.

This announcement answers the following questions:

What's changing?

Why is Zendesk making this change?

What do I need to do?

What's changing?

On January 25, 2027, Zendesk will remove the following Explore live reporting features:

Prebuilt dashboards: Live reporting dashboards will be deactivated and removed from the Explore dashboard library.

Live dashboard creation: The ability to create new custom dashboards using live data components will be disabled.

Component functionality: On January 25, 2027, all live data components in existing custom dashboards will stop displaying data.

All live monitoring use cases will be available in real-time monitoring, offering the same features as legacy live reporting, improved reliability, and additional capabilities.

Why is Zendesk making this change?

Zendesk is making this change to provide a unified, reliable live monitoring experience. By moving to the agentic analytics-powered real-time monitoring experience, we can offer modern visualizations and additional capabilities, such as enhanced alerts and customization that are not possible in the existing reports.

What do I need to do?

No action is required on your part until agentic analytics becomes generally available later this year. At that point, you will be able to migrate your live monitoring workflows and rebuild your custom dashboards in the new interface, which will include an improved dashboard builder, report builder, and additional real-time monitoring capabilities. We will inform you in advance when it's time to move your dashboards before they stop working, and we'll provide you with resources on how to proceed.

Learn more about agentic analytics

Learn more about real-time monitoring

If you have feedback or questions about this announcement, visit our community forum, where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.