Announcing the Zendesk Support Assistant for Microsoft Agent 365

Announced on | Rollout starts
May 1, 2026 | May 1, 2026

The Zendesk Support Assistant for Microsoft Agent 365 brings your Zendesk workspace into Microsoft Teams, letting agents and users manage support tickets, browse help center articles, track IT assets, and more without leaving Teams.

This announcement answers the following questions:

What’s changing?

Why is Zendesk making this change?

What do I need to do?

What’s changing?

The Zendesk Support Assistant for Microsoft Agent 365 is available in Microsoft Teams and allows users to interact with Zendesk through chat and commands.

When installed and connected, users can:

Search and manage tickets

Create tickets and add public or private comments

Browse help center articles

Manage IT assets

Work with views and macros

Look up users and organizations

The assistant supports both plain language requests and slash commands, such as:

/login [subdomain]

/logout <subdomain>

/help

/feedback [text]

Access is controlled by Zendesk role permissions, so available actions vary by role. For more information, see Getting started with Zendesk Support Assistant for Microsoft Agent 365.

Why is Zendesk making this change?

This assistant is designed to help users work faster by bringing Zendesk into Microsoft Teams. It reduces context switching, streamlines support workflows, and makes it easier to access Zendesk features where teams already collaborate.

What do I need to do?

If you want to use the assistant, you can get it here on the Microsoft Marketplace or add it through the Apps menu in Microsoft Teams, as described in Getting started with Zendesk Support Assistant for Microsoft Agent 365. The installation will walk you through the next steps.

If you have feedback or questions related to this announcement, use /feedback in Teams or visit our community forum, where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk customer support.