Announcing customizable filters for advanced search

Announced on | Rollout starts | Rollout ends
April 21, 2026 | April 21, 2026 | April 30, 2026

We’re happy to announce that we’re changing how you manage your Support search results, so you can customize the columns to better fit your individual workflows.

This announcement includes the following sections:

What is changing?

Where are the custom fields?

How long do my customizations persist?

What do I need to do?

What is changing?

Until now, Support had a set of static filters in a drop-down you could use in your advanced search. We’ve updated our filtering experience to allow you to add the filters and properties you need to better refine your search results, and moved them to a more convenient side panel.

For more information on using custom filters, see Searching Zendesk Support data.

Where are the custom fields?

This release does not include the addition of custom fields, which will come in a future release.

How long do my customizations persist?

The selected filters persist until one of the following actions occurs, at which point the search reverts to the default filters:

You sign out of Zendesk

The browser cache is deleted

There’s a hard browser refresh

The browser is closed

You can save the custom filters by saving the search.

What do I need to do?

There is no extra step to turn on this feature. It is included in all Support or Suite plans.

If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.