Introducing Admin Copilot — your AI-powered admin assistant (Open EAP)

Announced on | Rollout on
March 17, 2026 | March 17, 2026

Attention: Starting May 26, 2026, admin copilot is generally available for all customers with the Copilot add-on and customers on Suite Professional plans and above. See Announcing admin copilot for Suite Professional and above accounts for more information.

Admin Copilot is now available in an open Early Access Program (EAP) for all Zendesk customers with the Copilot add-on. Admin Copilot is a proactive AI assistant built into Admin Center that helps you optimize your Zendesk setup, troubleshoot issues, and build workflows faster — so you can spend less time on maintenance and more time on strategy.

Watch the demo video below to see Admin Copilot in action:

"Admin Copilot demo (2:20)"

This announcement includes the following topics:

Why Admin Copilot?

What can you do with Admin Copilot?

What's new in the Open EAP?

What do I need to do?

Why Admin Copilot?

Managing a Zendesk instance gets more complex as your business grows. More triggers, more automations, more teams — and less time to keep everything running smoothly. Admins often spend their time firefighting instead of improving their operations.

Admin Copilot changes that. Instead of manually auditing your setup or searching documentation for answers, Admin Copilot works alongside you to proactively identify what needs attention and help you take action — right from Admin Center.

Whether you're an experienced admin looking to optimize a complex environment or a newer admin building confidence with your setup, Admin Copilot gives you a service expert by your side.

What can you do with Admin Copilot?

Get a weekly snapshot of what matters

Admin Copilot delivers a Weekly Digest at the top of Admin Center with key trends, risks, and insights about your account — so you can catch issues before they escalate and stay on top of what's changing.

Act on personalized recommendations

Admin Copilot analyzes your account and surfaces recommendations for what to fix and improve — from removing duplicate triggers to optimizing routing rules. Recommendations appear on a dedicated page and as contextual banners while you work, making it easy to improve your setup as part of your daily workflow.

Ask questions and build workflows through conversation

The conversational assistant is available from any Admin Center page. Ask it about your setup, troubleshoot configuration issues, create or edit business rules like triggers, macros, and automations, or get strategic guidance on how to improve your operations. Admin Copilot can take action on your behalf — but you always preview and approve changes before they're applied.

"Admin Copilot takes what used to be a two-hour project and turns it into 30 minutes."
— Tricia Pearson, Customer Experience Analyst, Ibotta

What's new in the open EAP?

This release builds on the closed EAP with key improvements:

Revamped experience — Cleaner UI, quick prompts, and an improved conversational panel for faster, step-by-step changes

Weekly Digest — Personalized insights surfacing risks, gaps, and optimization opportunities

Expanded intelligence — More recommendation types and deeper, context-aware insights across complex workflows

What do I need to do?

If you have the Copilot add-on, you can sign up for the Admin Copilot open EAP today from within Admin Center.

To learn more, see About Admin Copilot (Open EAP) and Current and upcoming Zendesk early access programs (EAPs).

This is an early access program — your input directly shapes what Admin Copilot becomes when it's generally available. Share your feedback through the EAP community page or reach out to your Zendesk contact.

For general assistance with your Zendesk products, contact Zendesk Customer Support.