Announcing dark mode support for the Shopify app in Zendesk Support

Announced on | Rollout on
July 24, 2025 | July 24, 2025

We are excited to announce the launch of dark mode support for the Shopify app integrated with Zendesk Support. This new feature aligns with Zendesk’s recent release of dark mode for Zendesk Support, providing a consistent and improved user experience across platforms.

This announcement includes the following topics:

What's changing?

Why is Zendesk making this change?

What do I need to do?

What's changing?

The Shopify app for Zendesk Support is now fully compatible with dark mode. Users who prefer the dark mode interface in Zendesk Support will enjoy the same visual experience and reduced eye strain when using these apps.

This update includes:

Complete UI adaptation of Shopify apps to dark mode themes

Consistent visual styling with Zendesk Support's dark mode release

Enhanced usability during low-light conditions or for users who prefer darker interfaces

Why is Zendesk making this change?

Zendesk is adding dark mode support for the Shopify app to provide a consistent experience for users who use dark mode in Zendesk Support. This update helps reduce eye strain and ensures all integrated apps match the look and feel of Zendesk Support.

What do I need to do?

If you use the Shopify app within Zendesk Support, no action is required to enable dark mode—compatibility is automatic based on your Zendesk Support display settings.

If you have any feedback or questions regarding this announcement, visit our community forum, where we actively collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.