Announcing an updated version of the product tray

Announced on | Rollout starts | Rollout ends
January 15, 2025 | March 3, 2025 | March 3, 2025

Zendesk is pleased to announce the release of a new version of the product tray!

This announcement includes the following topics:

What is changing?

Why is Zendesk making this change?

What do I need to do?

What is changing?

The product tray is where Zendesk users can easily switch between different Zendesk products. See Switching among Zendesk products. With this new release, we are introducing several enhancements to improve your experience:

New icons for all products to provide a fresh and modern look.

Updated product order to enhance usability.

A monochrome aesthetic for a cleaner visual presentation and improved accessibility.

Product name updates to better reflect the purpose of each product. All other product names remain unchanged.

Knowledge (formerly Guide)

Voice (formerly Talk)

Analytics (formerly Explore)

Community (formerly Gather)

Sales (formerly Sell)

Product tray

Before | After

Why is Zendesk making this change?

These updates are part of our commitment to adopting Zendesk’s new product naming conventions, which are designed to communicate more clearly the functionality of each product. Customers may have already noticed these new names appearing in our marketing materials and other communications. This release marks another important step towards aligning our product references across the entire Zendesk ecosystem.

In addition to the naming updates, we are focused on improving accessibility to ensure all users can efficiently navigate through our products.

What do I need to do?

We recommend that customers inform their agents about these upcoming changes, particularly the product name updates. This proactive communication will help reduce any potential confusion and save time during the transition.

If you have feedback or questions related to this announcement, please visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.