Announcing new languages for redaction suggestions

Announced on | Rollout on
October 15, 2025 | October 15, 2025

Zendesk is pleased to announce that redaction suggestions, which is a feature included in the Advanced Data Privacy and Protection add-on, can now detect personally identifiable information (PII) in 20 additional languages.

This announcement includes the following topics:

What is changing?

Why is Zendesk making this change?

What do I need to do?

What is changing?

Redaction suggestions will now support the following 20 new languages:

Polish

Vietnamese

Dutch

Romanian

Slovak

Japanese

Arabic

Turkish

Bulgarian

Hungarian

Finnish

Greek

Czech

Danish

Swedish

Norwegian

Thai

Indonesian

Ukrainian

Hindi

Note that the following languages are already supported:

English

Spanish

Portuguese

German

Italian

French

Why is Zendesk making this change?

We’ve heard your feedback and we’re making this change to improve our language support in redaction suggestions.

What do I need to do?

No action is required. The new language will be automatically considered for future PII detections.

If you aren’t using redaction suggestions yet, see Automatically detecting sensitive information for redaction for more information.

If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.