Data locality support for generative AI features powered by OpenAI in the EEA and Switzerland

Announced on | Rollout on
November 21, 2024 | November 21, 2024

Zendesk is now one of the first companies globally to gain access to OpenAI’s European Economic Area (EEA) and Switzerland endpoint. This means your organization can now access our generative AI features included in the Advanced AI add-on without worrying about your data exiting the EEA and Switzerland when it is processed by OpenAI.

Supported features include the following:

Agent copilot (including auto assist and other generative AI tools for agents)

AI Agents

Generative AI for voice

What’s changing and why?

If you have elected EEA data hosting through the Data Center Location add-on, all requests to OpenAI are now routed exclusively through EEA or Switzerland-based data centers to support your data residency compliance efforts.

What do I need to do?

For eligible customers, this update is seamlessly applied and no action is required from your side.

At Zendesk, we’re committed to ensuring the highest standards of data privacy and security, and this update reinforces that commitment. If you have any questions or would like more details, feel free to reach out to your account manager.

For more information on Zendesk AI trust and security measures, please visit our AI Trust Center.