Announcing view conditions for requester email address

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<td style="height: 22px; width: 33.3333%;"><strong>Announced on</strong></td>
<td><strong>Rollout starts</strong></td>
<td style="height: 22px; width: 33.3333%;"><strong>Rollout ends</strong></td>
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<td style="height: 22px; width: 33.3333%;">June 23, 2026</td>
<td>June 23, 2026</td>
<td style="height: 22px; width: 33.3333%;">June 30, 2026</td>
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</table></figure><p>We’re excited to announce a new condition to Zendesk views under requester fields, that lets you filter tickets by the requester’s email address.</p><p>This article includes the following sections:</p><ul>
<li data-list-item-id="e9be403f02b40c346a52c10a9ad28f154"><a href="#h_01K39FKN2ZKQS92V5424YQV505">What is changing?</a></li>
<li data-list-item-id="e119838bbab99ebede73c57d83e033ef9"><a href="#h_01K3A7DY1MGYWC5Z9FE5WEZMD9">Why is Zendesk making this change?</a></li>
<li data-list-item-id="ec279d09c8f8d880a32a3d1b3799c859a"><a href="#h_01K3A7FEPQBH8P3JPGKNBZRT8C">What do I need to do?</a></li>
</ul><h2 id="h_01K39FKN2ZKQS92V5424YQV505">What is changing?</h2><p>Previously, views did not support filtering directly by requester email. With this update, you can now create views using the Requester’s email address with the following operators:</p><ul>
<li data-list-item-id="e9afe4e2c70a69f4d2033a35694217152">Is</li>
<li data-list-item-id="e8d567414e91ed87e21fb70e69df6e58e">Is not</li>
</ul><p>To help prevent an invalid configuration, Zendesk will validate the email address format before a view can be saved.</p><p>This makes it easier to create precise views that target tickets based on requester email criteria.</p><h2 id="h_01K3A7DY1MGYWC5Z9FE5WEZMD9">Why is Zendesk making this change?</h2><p class="wysiwyg-text-align-justify">Customers need a more flexible and accurate way to organize and monitor tickets in views. Filtering by requester email address helps teams quickly surface tickets from specific users, exclude certain requesters, and better manage workflows.</p><p class="wysiwyg-text-align-justify">This enhancement improves ticket routing and visibility while keeping existing views functionality unchanged.</p><h2 id="h_01K3A7FEPQBH8P3JPGKNBZRT8C">What do I need to do?</h2><p class="wysiwyg-text-align-justify">No action is required. This feature will be rolled out to all accounts over the next week. Once available in your account, you'll automatically see the updated verification icons in your Customer List</p><p>If you have feedback or questions related to this announcement, visit our <a href="https://community.zendesk.com/ideas" target="_blank" rel="noopener noreferrer"><span class="wysiwyg-underline">community forum</span></a> where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact <a href="https://support.zendesk.com/hc/en-us/articles/4408843597850"><span class="wysiwyg-underline">Zendesk Customer Support</span></a>.<br><br> </p>