Announcing voice configuration for voice AI agents

Announced on | Rollout on
June 1, 2026 | June 1, 2026

Zendesk is introducing voice configuration for voice AI agents, enabling you to customize how your AI agent sounds with flexible voice selection across 60+ languages. This enhancement allows support teams to match their voice AI to their brand identity and deliver authentic regional accents without sacrificing call quality or speed.

What's changing?

Why is Zendesk making this change?

What do I need to do?

What's changing?

Voice AI agents can now be customized with different voice options to match your brand and deliver region-specific accents.

Key capabilities:

Choose your default voice: Select between male or female-sounding voices that work seamlessly across all 60+ supported languages and locales. Match your brand identity and customer expectations with a single voice configuration.

High-fidelity voices for key markets: Select from a curated catalog of premium voices for specific languages or locales (for example, Mexican Spanish, Brazilian Portuguese, Swiss German, or Australian English). Deliver more natural, human-like conversations with authentic regional accents where it matters most.

In-dashboard voice preview: Listen to voice samples and preview how voices sound directly in the AI agents workspace before applying them to your agent. Filter and search voices by language and locale - no need to make test calls to evaluate quality.

Simple configuration workflow: Set your default voice and optionally select high-fidelity voices for specific languages or locales. Changes apply immediately to all new conversations, and your procedures, knowledge base queries, and integrations continue to work unchanged.

For more information, see Choosing your voice settings.

Why is Zendesk making this change?

Voice configuration enables you to align your voice AI agent with your brand identity and deliver authentic regional accents that build trust with callers. Support teams can now deploy voice AI globally with a single default voice, then selectively add high-fidelity voices only for markets where accent accuracy is critical.

What do I need to do?

If you're not yet enrolled in the voice AI agents EAP: You can sign up for the EAP here.

If you're already using voice AI agents: Voice configuration is already enabled on
your account.

If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk customer support.