Announcing Jira as an external content source for use across knowledge experiences

Announced on | Rollout starts | Rollout ends
July 16, 2026 | July 16, 2026 | July 22, 2026

We’re excited to announce the general availability of Jira as a knowledge source. You can now connect Jira to your Zendesk account to make the content available wherever external content is used.

This announcement includes the following sections:

What is changing?

Why is Zendesk making this change?

What do I need to do?

What is changing?

You can now connect Jira as an external knowledge source to your Zendesk account to make the content available wherever external content is used. This expands the content sources available, enabling access to your existing Jira content across your knowledge experiences.

Why is Zendesk making this change?

We’re making it easier to reuse existing knowledge from different sources your organization already uses and leverage it within Zendesk. So now, your AI agents, search, and generative search can tap into your Jira knowledge.

What do I need to do?

You can create a Jira connection on any Zendesk Suite or Knowledge plan. For more information, see the following resources:

Connecting Jira as an external knowledge source

Importing knowledge sources for an advanced AI agent

If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback.