Announcing ticket filtering on user and organization profile pages

Announced on | Rollout starts | Rollout ends
November 3, 2025 | November 3, 2025 | November 14, 2025

This announcement includes the following sections:

What is changing?

Why is Zendesk making this change?

What do I need to do?

What is changing?

On user and organization profile pages, you can use new filter options to better narrow down your ticket lists. This will allow you to find tickets more easily when the list becomes large and difficult to paginate.

Why is Zendesk making this change?

In the past, there have been limitations in pagination and sorting on profile pages that have made it difficult to look through long lists of tickets. The new filtering options aim to make working with large lists easier and will help with bulk actions on a segmented list of tickets on these pages.

What do I need to do?

There is no action needed; the change will automatically reflect in your account, and you will be able to begin filtering on those pages.

For more detailed information, please visit the filtering sections in the Accessing and using the Organization page and the Viewing tickets in a Support profile articles.

If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.