Announcing new ringtones for Voice

Announced on | Rollout starts | Rollout ends
July 10, 2026 | July 13, 2026 | July 17, 2026

We're excited to announce that Voice customers can now change the ringtone of the Voice call console and adjust its volume.

This announcement answers the following questions:

What is changing?

Why is Zendesk making this change?

What do I need to do?

What is changing?

We've added two new voice options in the user profile, located below the agent forwarding settings:

Call ringtone: There are 20 ringtone choices

Volume: The ringtone volume can be adjusted but not muted to ensure agents don’t accidentally miss calls. The volume controls only affect the incoming call tone, not the outbound tone.

Note: Agents must be in Away or Offline status to change the ringtone, as changing these settings during calls might disconnect them.

Why is Zendesk making this change?

This is a small but highly requested feature that has a daily impact on the life of all voice agents.

What do I need to do?

To enjoy the new ringtones, see Changing the ringtone.

If you have feedback or questions about this announcement, visit our community forum, where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.