Announcing a spelling and grammar checker for ticket conversations

Announced on | Rolllout starts | Rollout ends
February 3, 2026 | February 3, 2026 | February 13, 2026

When activated, agents can check the spelling and grammar in their ticket replies before sending them out to customers. This check helps to provide the most accurate and professional conversations possible.

This announcement contains these topics:

What is changing?

Why is Zendesk making this change?

What do I need to do?

What is changing?

When you write a response in the ticket composer, the spelling and grammar checker automatically flags potential errors. Spelling issues are underlined in red and grammar issues are underlined in blue.

When you click an underlined word or phrase, the checker provides suggestions for updating the text. You can accept or reject the suggestion. You can also:

Manage spelling and grammar settings to customize your experience.

Add and remove words from the dictionary

Proofread multiple errors at once

For more information, see the article: Checking spelling and grammar in ticket conversations

Why is Zendesk making this change?

Zendesk is committed to providing agents with the tools they need to present the most professional, consistent experience possible for your customers. Checking spelling and grammar in ticket replies helps agents to minimize mistakes and communicate clearly.

What do I need to do?

No action is required. This change will be automatically rolled out to all customers. Follow this announcement for updates.

If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.