Announcing the expanded visibility of agent time off requests

Announced on | Rollout starts | Rollout ends
November 17, 2025 | November 17, 2025 | November 18, 2025

Zendesk Workforce Management (WFM) is expanding the window of time off requests displayed to agents on their agent schedule sidebar in Zendesk Support.

This announcement includes the following topics:

What is changing?

Why is Zendesk making this change?

What do I need to do?

What is changing?

Previously, the WFM agent schedule displayed time off requests within a 30-day window (30 days in the past and 30 days in the future). While time off always appeared on the agent's main schedule, this limitation has now been updated.

The sidebar now displays time off requests for a full year ahead while maintaining the 30-day view for past requests.

Why is Zendesk making this change?

Having visibility into time off requests is essential for enabling agents to manage their work, expectations, and time away from work. This improvement makes these aspects much more manageable for agents.

What do I need to do?

No action is required. Learn more about Requesting time off.

If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.