Announcing the new Coaching dashboard in Zendesk QA

Announced on | Rollout on
June 9, 2026 | June 9, 2026

We’re adding a new dashboard in Zendesk Quality assurance (QA) to help you track coaching activity more effectively and understand its impact on agent performance.

This announcement includes the following topics:

What is changing?

Why is Zendesk making this change?

What do I need to do?

What is changing?

The Coaching dashboard provides an overview of coaching sessions, feedback reviews, coach and coachee activity, and coaching’s effect on Internal Quality Score (IQS).

Zendesk QA customers can use the dashboard to:

View coaching activity across their account

Filter by date, coach, and coachee

Track session status and overdue follow-ups

Review coaching trends over time

Drill down into more detailed performance data

Why is Zendesk making this change?

We’re making this change to give users a clearer view of coaching activity and its impact on performance. The dashboard makes it easier to track sessions, review feedback, and monitor coaching trends in one place.

What do I need to do?

No action is required. The new dashboard is added to your Zendesk QA list of dashboards. To learn more, see Accessing and viewing the Coaching dashboard in Zendesk QA.

If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.