Upcoming Zendesk essentials: Live tutorials webinars

Zendesk is excited to continue the series Zendesk essentials: Live tutorials. These informative sessions are designed for newcomers and experienced users alike, focusing on optimizing their use of core features and functionality. Whether you're just starting out or looking to enhance your skills, this series will provide essential education and practical examples to help you maximize your Zendesk experience.

This announcement includes the following topics:

What to expect

Which sessions will happen in March and April?

What do I need to do?

What to expect

Comprehensive overviews: Each session offers a thorough introduction to key features of Zendesk Support, ensuring you can effectively utilize the platform

Step-by-step tutorials: These easy-to-follow tutorials will guide you through real workflows that other Zendesk users have found beneficial, providing both instruction and inspiration for your own use cases

Best practices: Gain valuable insights from Zendesk experts and fellow users to avoid common pitfalls and build for the future

Interactive Q&A: Engage in live discussions where you can ask questions and receive real-time assistance from Zendesk experts

Which sessions will happen in March and April?

The team will publish an announcement a week ahead of each event in the Announcements topic of the Zendesk Community. To know more about what is planned for March and April, see the table below.

Session event | Date and time

Building your ideal Zendesk account - Part 3: Creating templates for repetitive tickets

March 18th, 2025

11:00 AM CST (UTC-06)

Building your ideal Zendesk account - Part 4: Prioritizing and tracking tickets with custom views

April 1st, 2025

11:00 AM CST (UTC-06)

Building your ideal Zendesk account - Part 5: Setting up your email channel in Zendesk

April 8th, 2025

11:00 AM CST (UTC-06)

Building your ideal Zendesk account - Part 6: Managing ticket escalations

April 15th, 2025

11:00 AM CST (UTC-06)

Building your ideal Zendesk account - Part 7: Final steps to go live

April 22nd, 2025

11:00 AM CST (UTC-06)

What do I need to do?

Visit the Zendesk Essentials: Live Tutorials series page and click Join today to stay updated on past and upcoming events.

By attending these webinars, you'll gain a deeper understanding of core Zendesk functionality, ideas for your own workflows, and access to a community of experts and peers eager to share their insights.