Announcing the auto assist tab in the Zendesk Copilot: Agent productivity dashboard

Announced on | Rollout on
August 07, 2025 | August 07, 2025

We’re excited to announce the new auto assist tab in the Zendesk Copilot: Agent productivity analytics dashboard.

This announcement includes the following topics:

What is changing?

Why is Zendesk making this change?

What do I need to do?

What is changing?

A new tab with auto assist usage data is now available on the Zendesk Copilot: Agent productivity analytics dashboard.

Why is Zendesk making this change?

Zendesk is making this change so that you can view and understand the most important metrics about auto assist usage, such as acceptance rate per procedure, amount of agents using auto assist, and more. You can can also create custom reports using the auto assist data set to drill down on any metrics important in their work.

What do I need to do?

To view the auto assist tab, go to the product tray and select Analytics. Find and open the Zendesk Copilot: Agent productivity dashboard, then select the Auto assist tab. To learn more, see Analyzing your Copilot activity.

If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.