Announcing new Okta and Microsoft Entra ID connectors for action flows

Announced on | Rollout on
March 25, 2026 | March 25, 2026

Zendesk is excited to announce the launch of two powerful new connectors for Action Builder: Okta and Microsoft Entra ID.

This announcement includes the following topics:

What is changing?

Why is Zendesk making this change?

What do I need to do?

What is changing?

With this release, Zendesk extends its external action capabilities in Action Builder to support streamlined Employee Service (ES) and IT Service Management (ITSM) workflows. These integrations enable you to automate critical identity and access management tasks across the entire employee lifecycle—from onboarding and profile updates to role changes and offboarding—all within Zendesk.

Why is Zendesk making this change?

Zendesk is committed to delivering a seamless and integrated experience across the key systems that drive your employee and IT service workflows. By connecting Action Builder with Okta and Microsoft Entra ID systems, organizations can:

Automate identity and group management tasks within ITSM and ES

Ensure faster, accurate provisioning and deprovisioning of access

Reduce manual errors while improving security and compliance

Improve cross-team collaboration and employee satisfaction

These connectors help organizations deliver a smoother employee lifecycle experience while reducing errors and administrative overhead.

What do I need to do?

These connectors are being rolled out to all accounts with access to action flows. For more information, see:

Using Okta actions in action flows

Using Microsoft Entra ID actions in action flows

If you have feedback or questions related to this announcement, or if you need general assistance with your Zendesk products, contact Zendesk Customer Support.