Announcing incremental export APIs for custom object records

Announced on | Rollout starts | Rollout ends
September 15, 2025 | September 15, 2025 | September 30, 2025

Zendesk is pleased to announce the availability of incremental exports of custom object records with the API.

This announcement includes the following topics:

What is changing?

Why is Zendesk making this change?

What do I need to do?

What is changing?

It is now possible to incrementally export records from any custom object using new APIs designed for external reporting and data pipelines. The export returns all of the specified custom object's records that were created, updated, or deleted since the defined start time.

To make the API easier to use, the request and response structure matches Zendesk's standard objects as closely as possible. Similarly, rate limits follow the existing standard of 10 requests per minute and IDs of deleted records are included for 30 days following deletion to help you propagate the deletions to other systems. After 30 days, deleted record IDs aren't available and the associated record data is permanently removed.

For more information, see Incremental Custom Object Record Exports, Cursor-Based.

Why is Zendesk making this change?

Many teams model critical business data in custom objects, such as orders, assets, product catalogs, and case-related entities. When doing so, they need to be able to analyze that data in their own analytics or data warehouse tools. Incremental exports enable efficient synchronization of data by fetching only changes, that is records that were created, updated, or deleted, rather than full data reloads. This approach reduces API usage and operational overhead.

What do I need to do?

These APIs are available to all accounts with custom objects. You can begin using the new API immediately. For best results, coordinate with your analytics or data engineering team to integrate the API into your data pipelines and automate the synchronization of data to your reporting tools.

If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.