Announcing admin copilot for Suite Professional and above accounts

Announced on | Rollout starts | Rollout ends
May 26, 2026 | May 26, 2026 | June 02, 2026

admin copilot is now available to all Zendesk customers on Suite Professional and above accounts at no additional cost. This gives admins access to AI-powered insights, recommendations, and conversational assistance to help optimize their Zendesk setup.

Watch the demo video below to see admin copilot in action:

"Admin copilot: The only proactive AI assistant built for admins (1:41)"

This announcement includes the following topics:

What is changing?

Why is Zendesk making this change?

What do I need to do?

What is changing?

Admin copilot is now included in Suite Professional and above accounts without consuming your monthly Copilot allowance. Previously, admin copilot was available only through an early access program to customers with the Copilot add-on.

Admin copilot helps you streamline operations and optimize your Zendesk account through three core features:

Admin copilot insights: Weekly AI-powered insights that identify key trends and potential risks in your account

Admin copilot recommendations: Personalized, prioritized suggestions to automate tasks, improve workflows, and maintain account health

Conversational assistance: Ask admin copilot questions, create or update resources, and investigate insights with AI guidance

A new setting is available in Admin Center to help you manage access to conversational assistance. This setting is turned on by default, allowing all admins to use conversational assistance. Admin copilot insights and recommendations are not affected by this setting. See Managing access to admin copilot conversational assistance.

Why is Zendesk making this change?

We're making admin copilot available to all Suite Professional accounts so more admins can benefit from AI-powered assistance to optimize their Zendesk setup. This empowers admins to save time, identify issues before they escalate, and maintain a healthy support environment.

What do I need to do?

If you have the Copilot add-on or you're on a Suite Professional or above plan, admin copilot is now available to you. See About admin copilot and Optimizing your account with admin copilot insights and recommendations to learn more.

If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.