Announcing changes to the Zendesk customer support experience for Zendesk QA customers

Announced on | Rollout starts | Rollout ends
April 21, 2025 | April 23, 2025 | May 27, 2025

Starting April 23, 2025, we will implement updates to streamline access to customer support for Zendesk QA customers.

This announcement includes the following topics:

What is changing?

Why is Zendesk making this change?

What do I need to do?

What is changing?

On April 23, 2025, Zendesk QA users will be able to access the Zendesk customer support widget with fewer clicks. Specifically, when selecting Chat with us from within the Zendesk QA product, users will now be directed straight to the support widget for assistance, eliminating the need to first visit a help center article.

On May 27, 2025, we’ll remove the email support option. Any emails sent to support-zendesk-qa@zendesk.com after this date will receive an auto-reply directing the sender to use the in-product support option instead.

Why is Zendesk making this change?

These updates are part of our ongoing efforts to integrate Zendesk QA (Klaus) into the Zendesk support infrastructure and to align our support methodology across all Zendesk products. Our goal is to enhance your support experience and ensure you receive assistance more effectively.

What do I need to do?

For most users, this transition will be seamless and require no action. However, if you’re accustomed to emailing for help, please start using the in-product support as outlined above.