Announcing the ability to revert schedule changes to the last published state in WFM

Announced on | Rollout on
July 28, 2025 | July 28, 2025

Zendesk Workforce Management (WFM) is enhancing the scheduling experience by allowing you to revert to the last published state and reset all changes made to shifts.

This announcement includes the following topics:

What is changing?

Why is Zendesk making this change?

What do I need to do?

What is changing?

Now, on the schedule page, you have a button to revert the schedule to the last published version. This action applies to a specific period and a selected set of agents, allowing you to control which changes to revert.

Why is Zendesk making this change?

The ability to easily return to the last published schedule gives you the freedom to experiment with different scheduling scenarios without worrying about the actual agent schedules. In just a few clicks, you can completely undo all changes and start from the last published state.

What do I need to do?

No action is required. To learn more see Generating and publishing your WFM schedule.

If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.