Announcing the ability to filter team members without brand assignments

Announced on | Rollout on
May 27, 2025 | May 27, 2025

A new filter on the Team members page helps you quickly identify agents missing a brand assignment.

This announcement includes the following topics:

What's changing?

Why is Zendesk making this change?

What do I need to do?

What's changing?

We’ve added a new No brand filter to the Team members page in Admin Center, which allows Enterprise customers to easily view agents who are not assigned to any brand.  See Filtering team members by brand for more information.

Why is Zendesk making this change?

With the upcoming rollout of department spaces, ensuring all agents are assigned to a brand is important for maintaining ticket access. This new filter makes it easier to manage your team and confirm brand assignments.

What do I need to do?

There is nothing you need to do. This feature is now automatically available to all enterprise customers in the Admin Center.