Announcing the general availability of Article Multiplacement

Announced on | Rollout starts | Rollout ends
July 4, 2025 | July 4, 202 | July 18, 2025

We're excited to announce the general availability of Article Multiplacement. After a successful early access program, we're now starting the rollout of this powerful capability to all our enterprise customers. Welcome to simpler, smarter knowledge publishing!

This announcement includes the following topics:

What’s changing?

Why is Zendesk making this change?

What do I need to do?

What's changing?

Article Multiplacement lets you create one article and place it in up to 10 different sections across all brands in your help center.

Article placements share the same title and body but have a unique article ID and placement configuration that tells your help center where the article should appear. Updates to the article’s content are automatically reflected across all placements, so you only need to create and maintain content once.

Why is Zendesk making this change?

Article Multiplacement eliminates manual copy-and-paste work by allowing you to publish a single article across multiple sections within and across different brands — all while managing it from one central place.

What do I need to do?

We invite all enterprise customers to start using Article Multiplacement to streamline content management, improve consistency, and deliver better support experiences across your brands and sections.

For detailed guidance and best practices, see Placing articles in multiple sections with Article Multiplacement.