Announcing the ability to delete advanced AI agents

Announced on | Rollout on
March 25, 2026 | March 25, 2026

We're excited to announce that you can now delete AI agents directly from the AI agents - Advanced add-on, giving you more control and reducing the need to contact Zendesk customer support.

This announcement answers the following questions:

What’s changing?

Why is Zendesk making this change?

What do I need to do?

What’s changing?

In AI agents - Advanced, client admins can now delete AI agents that you no longer need. Key features of the deletion workflow include:

Self-service deletion for any AI agent you have access to.

Built-in safeguards: If an AI agent is actively used in routing rules, you'll be prompted to remove it from those rules before deletion.

Name confirmation: You'll be asked to enter the AI agent's name exactly (case-sensitive) to confirm deletion.

Why is Zendesk making this change?

We're committed to giving admins more autonomy and control over their AI agents. This update eliminates the need to open a support ticket for agent cleanup, enabling faster account management and reducing operational friction.

What do I need to do?

No action is required. This feature is now available to all AI agents - Advanced customers. For more information, see Deleting an AI agent.

If you have feedback or questions related to this announcement or if you need general assistance with your Zendesk products, contact Zendesk customer support.