Announcing an improved Suspended tickets view

Announced on | Rollout starts | Rollout ends
May 7, 2026 | May 7, 2026 | May 29, 2026

Beginning May 7th, the Suspended tickets view in Support will be updated with an improved user interface and new filtering functionality. These new features will make it easier for admins and agents to manage suspended tickets.

This announcement includes the following topics:

What's changing?

Why is Zendesk making this change?

What do I need to do?

What's changing?

Zendesk is updating the user interface for the Suspended tickets view within Support. The UI is now more aligned with the standard views UI elements, and filtering and searching functionality is available through the Filter button.

Customers can now filter on:

Suspension cause

Specific sender email addresses

Specific email subjects

Why is Zendesk making this change?

The process of managing the Suspended tickets view has been improved to make it easier for admins and agents to find the suspended tickets that should be recovered.

What do I need to do?

No action is required. The improved user interface will be available to all customers.

If you have feedback or questions related to this announcement, visit our community forum, where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.