Announcing increased workflow size limits in Action Builder

Announced on | Rollout starts | Rollout ends
September 3, 2026 | September 3, 2026 | September 3, 2026

Starting September 3, 2026, Zendesk is expanding the step capacity for Action Builder workflows across all supported plans. This update allows you to build longer, more detailed automation flows directly within Action Builder.

This announcement includes the following topics:

What is changing?

Why is Zendesk making this change?

What do I need to do?

What is changing?

We are increasing the maximum workflow step capacity in Action Builder:

The maximum workflow size is increasing from 50 to 60 steps.

Existing workflows are not affected.

You can now add up to 60 steps when creating or editing a workflow.

Why is Zendesk making this change?

This enhancement is part of our ongoing investment in making Action Builder more powerful and flexible for complex customer use cases, allowing teams to construct longer, more nuanced automation flows without running into step limitations.

What do I need to do?

You don't need to do anything. All accounts will be updated automatically.

To learn more, see Understanding the action builder and action flows.

If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.