Announcing WFM bulk user management

Announced on | Rollout starts
May 12, 2025 | May 12, 2025

Zendesk Workforce Management (WFM) is enhancing WFM user management by releasing the bulk user management feature.

This announcement includes the following topics:

What is changing?

Why is Zendesk making this change?

What do I need to do?

What is changing?

We're introducing the WFM bulk user management feature, which allows admins to manage auto tracking and task lock settings for team members in bulk. This means that instead of configuring these settings individually for each team member, admins can now apply changes to multiple team members at once, significantly reducing the time and effort involved in managing team member settings.

Why is Zendesk making this change?

This new feature greatly improves the efficiency of WFM user management. By simplifying the configuration process and reducing the number of steps needed to be performed, admins can save valuable time, reduce the potential for errors, and ensure that team members have the appropriate settings in place more quickly. This enhancement ultimately leads to a more streamlined workflow and better overall team performance.

What do I need to do?

You don’t need to do anything. To learn more, see Viewing WFM team member profiles and editing their tracking settings.