Announcing support for creating approval requests in action flows

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<td style="height: 22px; width: 33.3333%;"><strong>Announced on</strong></td>
<td style="height: 22px; width: 33.3333%;"><strong>Rollout starts</strong></td>
<td style="height: 22px; width: 33.3333%;"><strong>Rollout ends</strong></td>
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<td style="height: 22px; width: 33.3333%;">April 6, 2026</td>
<td style="height: 22px; width: 33.3333%;"><span style="color: #000000;">April 6, 2026</span></td>
<td style="height: 22px; width: 33.3333%;">April 13, 2026</td>
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</tbody></table></figure><p><span style="font-weight: 400;">Zendesk is excited to announce that action flows can now create approval requests.</span></p><p><span style="font-weight: 400;">This announcement includes the following topics:</span></p><ul>
<li data-list-item-id="e481178e27b6a553489492c30af5586cc"><a href="#h_01GD3S97RDYVTAFTQ8WR9878VF" target="_self"><span style="font-weight: 400;">What is changing?</span></a></li>
<li data-list-item-id="ee46cea5832b44e60a08e3b9d7328a610"><a href="#h_01GD3S9GD63FPDGQSEFY88M3ND" target="_self"><span style="font-weight: 400;">Why is Zendesk making this change?</span></a></li>
<li data-list-item-id="e5942fcfdf3d67b5f35fe779ab564b37b"><a href="#h_01GD3S9TSPXM7M4WHYKYF4E84M" target="_self"><span style="font-weight: 400;">What do I need to do?</span></a></li>
</ul><h2 id="h_01GD3S97RDYVTAFTQ8WR9878VF"><span style="font-weight: 400;">What is changing?</span></h2><p>Until recently, all approval requests were created manually by agents as they worked through tickets. Now, the creation of approval requests can be automated through action flows with the <em>Send approval request</em> action. Automatically sending approval requests through action flows ensures approval requests are used consistently under specified conditions and as efficiently as possible to minimize delays in response.</p><p>See <a href="https://support.zendesk.com/hc/en-us/articles/8855601898266">Creating action flows to automate processes across Zendesk and external systems</a> and <a href="https://support.zendesk.com/hc/en-us/articles/8481179038490">Understanding approvals and how they work</a>.</p><h2 id="h_01GD3S9GD63FPDGQSEFY88M3ND"><span style="font-weight: 400;">Why is Zendesk making this change?</span></h2><p>Zendesk understands that many customer service, IT, and HR workflows depend on consistent use of repeatable approvals. Automating the creation of approval requests reduces the risk of missed steps, cuts manual effort for agents, and speeds up request handling. All of this results in improved consistency and compliance.</p><h2 id="h_01GD3S9TSPXM7M4WHYKYF4E84M"><span style="font-weight: 400;">What do I need to do?</span></h2><p>The new <em>Send approval request</em> step is being rolled out to all accounts with access to approval requests. You can add this step when <a href="https://support.zendesk.com/hc/en-us/articles/8855601898266">creating</a> or <a href="https://support.zendesk.com/hc/en-us/articles/9052312956570">editing</a> action flows.</p><p>
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