Announcing new action builder connectors

Announced on | Rollout on
June 1, 2026 | May 31, 2026

Zendesk is excited to announce six new connectors for action flows: Mailchimp, Klaviyo, SurveyMonkey, Notion, Airtable, and PagerDuty.

What's changing?

Why is Zendesk making this change?

What do I need to do?

What's changing?

New connectors are now available for action flows, bringing powerful marketing automation, customer feedback, productivity, and incident management capabilities to your Zendesk workflows.

With Mailchimp, Klaviyo, and SurveyMonkey, you can automate customer engagement and feedback collection directly from support interactions. Sync contact information from tickets to your marketing platforms and automatically send surveys to gather feedback after issue resolution. Whether you're nurturing leads, sending transactional updates, or measuring customer satisfaction, these integrations help you turn every support interaction into an opportunity for deeper engagement.

The Notion and Airtable connectors enable seamless knowledge management and data organization. Use Notion to automatically create pages from tickets, maintain living documentation, add structured content to your team workspace, and keep your knowledge base synchronized. With Airtable, you can sync ticket data to custom bases, manage records for context, and build flexible databases that bridge support and operations teams. These integrations eliminate manual data entry and ensure your team's information stays current across platforms.

PagerDuty integration brings enterprise-grade incident management to action flows. Automatically escalate critical tickets to PagerDuty incidents, acknowledge and resolve issues directly from workflows, add timeline notes for context, search incidents by status or urgency, and keep incident status synchronized with Zendesk. This connector helps support and engineering teams coordinate faster.

Why is Zendesk making this change?

Support teams frequently work across multiple platforms to resolve customer requests—marketing tools to engage customers, survey platforms to collect feedback, productivity apps to document solutions, and incident management systems for critical issues. Manually syncing contact data, sending follow-up surveys, copying information into knowledge bases, and escalating incidents across these systems creates delays, increases the risk of errors, and prevents teams from focusing on what matters most: delivering great customer experiences.

These new connectors address those challenges by bringing marketing automation, feedback management, knowledge sharing, and incident coordination directly into action flows. Teams can now build end-to-end workflows that automatically sync customer data to engagement platforms, trigger post-resolution surveys, create documentation from ticket content, and escalate critical issues—all without leaving Zendesk or switching contexts. By connecting the tools teams already use daily, action flows become a powerful orchestration layer that eliminates manual work and keeps information flowing where it's needed most.

What do I need to do?

These connectors have been rolled out to all accounts with access to action flows. For more information, see the following articles:

Using Klaviyo actions in action flows

Using Airtable actions in action flows

Using Notion actions in action flows

Using PagerDuty actions in action flows

Using Mailchimp actions in action flows

Using SurveyMonkey actions in action flows

If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk customer support.