Announcing a new action builder connector for WooCommerce

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<td style="height: 22px; width: 33.3333%;"><strong>Announced on</strong></td>
<td><strong>Rollout on</strong></td>
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<td style="height: 22px; width: 33.3333%;">September 4, 2026</td>
<td>September 4, 2026</td>
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</table></figure><p>Zendesk is excited to introduce new action builder connectors for WooCommerce, helping teams automate workflows across ecommerce operations.</p><p>This article includes the following sections:</p><ul>
<li data-list-item-id="ed7c4eacb3015e3612c1fc3b602b553a0"><a href="#h_01K39FKN2ZKQS92V5424YQV505">What's changing?</a></li>
<li data-list-item-id="ec76a30baafe2d9378f174ec8e02d3ab4"><a href="#h_01K3A7DY1MGYWC5Z9FE5WEZMD9">Why is Zendesk making this change?</a></li>
<li data-list-item-id="ef3a03d8b3feeb7d9dfd5c6343072e23e"><a href="#h_01K3A7FEPQBH8P3JPGKNBZRT8C">What do I need to do?</a></li>
</ul><h2 id="h_01K39FKN2ZKQS92V5424YQV505">What's changing?</h2><p>Zendesk is introducing a new connector for WooCommerce in action flows. These connectors help teams connect support workflows with the tools they use to support ecommerce customers. </p><p>With the new WooCommerce connector, teams can:</p><ul>
<li data-list-item-id="e9c819a80afcbf96c3dc73034bce6dca3">Create and update customers</li>
<li data-list-item-id="e0b48c8901cff4705eca206e23bf2e99b">Create and update products</li>
<li data-list-item-id="e824e05d794f62d999bf8a9d8e064f68c">Look up customers, orders, and products</li>
<li data-list-item-id="ef9c27334137ae794b8b8312a5dd5ca6a">Search for customers, orders, and products</li>
</ul><p>For example, a workflow can look up an order from a Zendesk ticket, retrieve product information to help an agent answer a customer’s question, create or update a customer record, or generate a coupon as part of an approved service recovery process.</p><p>These actions help support teams manage common ecommerce requests without switching between Zendesk and WooCommerce.<br> </p><h2 id="h_01K3A7DY1MGYWC5Z9FE5WEZMD9">Why is Zendesk making this change?</h2><p>Customer service teams often need to coordinate with teams and systems outside Zendesk to resolve requests quickly. These new connectors help teams:</p><ul>
<li data-list-item-id="ebde44304ca694d4f86a1e10c9ce535a7">Bring ecommerce customer, order, product, invoice, and shipment context into workflows</li>
<li data-list-item-id="eb1629295a1e6a2842f49d8ea6af6d82b">Reduce manual data entry and context switching</li>
<li data-list-item-id="ec607d07e670929f012061d7b3ea89fb7">Improve collaboration between support, operations, ecommerce, product, and engineering teams</li>
</ul><p>By expanding action flows to more business systems, Zendesk helps teams build more connected, efficient workflows that support faster and more informed customer service.</p><h2 id="h_01K3A7FEPQBH8P3JPGKNBZRT8C">What do I need to do?</h2><p>The updated connector is being rolled out to all accounts with access to action flows. For more information, see the following articles:</p><ul>
<li data-list-item-id="e81b2964e2e1a9b24a300f49828259f88"><a href="https://support.zendesk.com/hc/en-us/articles/8855513857306" target="_blank" rel="noopener noreferrer">Understanding the action builder and action flows</a></li>
<li data-list-item-id="e76c50bc0c0710bd9998d1ea49760690f"><a href="https://support.zendesk.com/hc/en-us/articles/11208001685018" target="_blank" rel="noopener noreferrer">Using WooCommerce actions in action flows</a></li>
</ul><p>If you have feedback or questions related to this announcement, visit our <a href="https://community.zendesk.com/ideas" target="_blank" rel="noopener noreferrer"><span class="wysiwyg-underline">community forum</span></a> where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact <a href="https://support.zendesk.com/hc/en-us/articles/4408843597850" target="_blank" rel="noopener noreferrer"><span class="wysiwyg-underline">Zendesk Customer Support</span>.</a><br><br> </p>