Announcing version management for Agent Copilot and Intelligent Triage

Announced on | Rollout on
August 14, 2026 | August 14, 2026

Zendesk is excited to announce that AI Agent Copilot and Intelligent Triage are now available in version management, making it easier to keep more of your AI-related settings aligned across environments.

This announcement includes the following topics:

What is changing?

Why is Zendesk making this change?

What do I need to do?

What is changing?

With this release, you can now:

Inspect, save, compare, and deploy the following configurations:

Agent Copilot: auto assist settings, procedures, communication guidelines, suggestions, and writing tool settings

Intelligent Triage: settings, topics (previously known as intents), and entities

Keep the Agent Copilot and Intelligent Triage configurations aligned across sandbox and production environments.

Test and configure Agent Copilot and Intelligent Triage in a sandbox first, and then deploy the configurations to production.

See Inspecting sandbox and production account configurations.

Why is Zendesk making this change?

This release is part of Zendesk's ongoing expansion of version management coverage to bring more important Admin Center configurations into your change management and release processes. Version management allows you to adopt, test, and deploy new features and configuration updates with more confidence, better visibility, and more reliability.

What do I need to do?

No action is required. This is being rolled out to all accounts with access to sandboxes and Agent Copilot or Intelligent Triage.

If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.