Announcing customizable columns in search results

Announced on | Rollout starts | Rollout ends
January 13, 2026 | January 13, 2026 | February 03, 2026

We are changing how you manage your Support search results table so you can customize the columns to better fit your individual workflows.

This announcement includes the following sections:

What is changing?

What do I need to do?

Where are my custom fields?

How long do my customizations persist?

What is changing?

We have added a new column customization option in the search results table of the Support page. This allows agents and admins to add and remove columns from their tables. This allows for more efficient interactions with your search results that focus on the data that you care about.

What do I need to do?

There is no extra step to turn on this feature and it will come standard with all Support or Suite plans.

To use the new column selector, click on the manage columns icon () next to the filter button to get started. From there you can add or remove columns for the specific object type you have results open for (i.e. tickets, articles, users, organization, and side conversations) with a maximum of 10 column choices. See Searching Zendesk Support data for more information.

Where are my custom fields?

This release does not include the addition of custom fields, which will come in a  future release.

How long do my customizations persist?

The selected columns will persist until one of the following occurs:

User logs out of Zendesk

Browser cache is deleted

Hard browser refresh

Browser is closed

When any of those happens the column choices will revert back to the default columns. Future releases will enhance this experience.

If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.