Announcing Amazon S3 as an external content source for use across knowledge experiences

Announced on | Rollout starts | Rollout ends
June 23, 2026 | June 23, 2026 | July 3, 2026

We’re excited to announce the general availability of Amazon S3 as a knowledge source. You can now connect Amazon S3 to your Zendesk account to make the content available wherever external content is used.

This announcement includes the following topics:

What is changing?

Why is Zendesk making this change?

What do I need to do?

What is changing?

You can now connect Amazon S3 as an external knowledge source to your Zendesk account to make the content available wherever external content is used. This expands the content sources available, enabling access to your existing Amazon S3 content across your knowledge experiences.

Why is Zendesk making this change?

We’re making it easier to reuse existing knowledge from different sources your organization already uses and leverage it within Zendesk. So now, your AI agents, search, and generative search can tap into your Amazon S3 knowledge.

What do I need to do?

You can create an Amazon S3 connection on any Zendesk Suite or Knowledge plan. For more information, see the following resources:

Connecting Amazon S3 as an external knowledge source

Connecting knowledge sources to power generative replies in agents

If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback.