Announcing the requirement to use the new Explore dashboard builder to create dashboards

Announced on | Rollout on
March 5, 2025 | February 25, 2025

Starting today, all new custom Explore dashboards must be created using the new dashboard builder. You can continue to open and edit dashboards created with the legacy dashboard builder during this period.

This announcement answers the following questions:

What is changing?

What are the next phases of the migration?

What do I need to do?

What is changing?

From now on, you must use the new dashboard builder to create new dashboards. During this phase, you can continue cloning legacy dashboards as needed.

What are the next phases of the migration?

The next phases of the migration to the new dashboard builder are as follows:

July 1, 2025: Prebuilt dashboards powered by the new dashboard builder. Prebuilt dashboards are available in both the legacy and new builders.

February 2, 2026 (previously September 30, 2025): Retirement of legacy prebuilt dashboards. After this date, legacy prebuilt dashboards will no longer be available.

December 31, 2026 (previously February 28, 2026): Legacy dashboards become view-only. After this date, dashboards built with the legacy dashboard builder will become view-only.

What do I need to do?

To ensure a smooth transition to the new dashboard builder, we encourage you to:

Start using the new dashboard builder. Review the new features to see how they can enhance your reporting.

Prepare for the transition: Begin planning the migration of your existing dashboards to the new builder.

If you have feedback or questions about this announcement, visit our community forum, where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.