Announcing the addition of workstream events in WFM audit logs

Announced on | Rollout starts | Rollout ends
November 18, 2025 | November 18, 2025 | November 19, 2025

Zendesk Workforce Management (WFM) is enhancing the audit log functionality by adding the tracking of workstream editing events.

This announcement includes the following topics:

What is changing?

Why is Zendesk making this change?

What do I need to do?

What is changing?

Zendesk is expanding the capabilities of the WFM audit log by including actions taken in workstreams. Workstream actions include creation and editing, adjustments to workstream prioritization (EAP), agent assignment and more.

Why is Zendesk making this change?

When multiple people work in the same environment, there may be times when confusion occurs about how a change was made. The audit log can help you understand how changes were made, letting you optimize how your organization runs WFM and troubleshoot any related issues.

What do I need to do?

You don’t need to take any specific action. All workstream actions will produce a corresponding log entry automatically. To learn more, see Viewing the WFM audit log for changes.

If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.