Announcing WFM audit logs for account settings, user management, and general tasks

Announced on | Rollout on
March 31, 2025 | March 31, 2025

Zendesk Workforce Management (WFM) is enhancing WFM audit logs by adding the most relevant events related to account settings, user management, and general task.

This announcement includes the following topics:

What is changing?

Why is Zendesk making this change?

What do I need to do?

What is changing?

The Audit log feature captures essential information about configuration changes, including the time of the change, feature area, affected item, user involved, activity type, and specific details.

In addition to existing logged events, we are introducing the following:

Account settings

User management

General tasks

Why is Zendesk making this change?

Audit logs enhance transparency and accountability within the WFM system. These logs provide customers with a clear record of changes made to important configurations that can significantly impact operations. By understanding when changes occur and who implemented them, organizations can optimize their WFM processes and troubleshoot issues more effectively.

What do I need to do?

You don’t need to do anything. To learn more, see Viewing the WFM audit log for changes.