Announcing enhanced visibility, flexibility, and scale for action flows

Announced on | Rollout on
May 13, 2026 | May 13, 2026

Zendesk is excited to announce several enhancements to action builders and custom actions that give customers more visibility, flexibility, and scale when building action flows.

This announcement includes the following topics:

What is changing?

Why is Zendesk making this change?

What do I need to do?

What is changing?

The following improvements are now available for action flows and custom actions:

Daily schedule trigger: The Schedule action flow trigger allows you to run action flows on a daily schedule for recurring automation use cases.

Execution counts: Admins can now view execution counts, failed executions, and action credit usage on a per-action flow level on the Action flows and Custom actions pages.

Variables in drop-down fields: Action flows can now dynamically set drop-down field values based on context.

New Zendesk user actions: Create user and Update user actions are now available as Zendesk actions in action builder, which allow you to manage users within action flows.

Expanded support for objects and arrays: Actions can now pass structured data, such as objects, arrays of objects, and arrays of primitives, to later steps in an action flow.

Increased action flow limits: Increased the maximum number of action flows per account to 100, and burst throughputs to 1,000/second.

Why is Zendesk making this change?

Together, these updates unlock a set of highly requested customer use cases and make action flows even more powerful in automating work across the Zendesk ecosystem. Specifically, they open the door for:

New automation scenarios, such as scheduled jobs and user management

More flexible workflow design with dynamic drop-down values

Better support for complex workflows that pass structured data between steps

Increased visibility into how action flows are performing and consuming action credits

Higher scaling for customers expanding their workflow automation footprint

In short, this release makes action builder more capable, flexible, and better equipped to support advanced workflow automation.

What do I need to do?

These enhancements are being rolled out to all accounts with access to action builder. To get started, see Understanding the action builder and action flows and Creating action flows to automate processes.

If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.