Announcing access log AI descriptions for easier review

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<td style="border-color: rgb(229, 229, 226); padding: 0.4em; text-align: left; vertical-align: middle;"><strong>Announced on</strong></td>
<td style="border-color: rgb(229, 229, 226); padding: 0.4em; text-align: left; vertical-align: middle;"><strong>Rollout on</strong></td>
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<td style="border-color: rgb(229, 229, 226); padding: 0.4em; text-align: left; vertical-align: middle;">June 17, 2026</td>
<td style="border-color: rgb(229, 229, 226); padding: 0.4em; text-align: left; vertical-align: middle;">June 17, 2026</td>
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</table></figure><p>Zendesk is adding AI-generated descriptions for individual access log entries to make complex event data easier to interpret at a glance. </p><p>This announcement includes the following topics:</p><ul>
<li data-list-item-id="e88e3009227420cd77649a4eb7bac5099"><a href="#h_01KTSCWPYYD40YC1193G53A03Q">What's changing?</a></li>
<li data-list-item-id="e068c42c0a9820ec995bf7f09470f1b9d"><a href="#h_01KTSCWPZ0Y087P29S86HGZNM0">Why is Zendesk making this change?</a></li>
<li data-list-item-id="ee51c884f23c6be3005fc2026d8865bf3"><a href="#h_01KTSCWPZ1HJNTXYMZCATA7BYD">What do I need to do?</a></li>
</ul><h2 id="h_01KTSCWPYYD40YC1193G53A03Q">What's changing?</h2><p>This update is a continuation of recent access log enhancements and responds to customer needs for faster, clearer investigations. Zendesk is introducing an AI-powered, on-demand, detailed log description for individual access log events to help less-technical users quickly understand what happened, why it may matter, and what to check next.</p><p>This enhancement is designed to make access logs easier to use for security, compliance, and fraud investigations without requiring admins to manually interpret complex log data.</p><p>Updates include:</p><ul>
<li data-list-item-id="e23276abe19d1b82e1fbe8dd2ea0cd2e7">
<span style="color: #111827;">An AI-generated event description:</span><span style="color: #424242;"> Creates a structured natural-language explanation for a single log event.</span>
</li>
<li data-list-item-id="ee714ca96b6cc41f62107f34bf49fe9a3">
<span style="color: #111827;">Simplified language:</span><span style="color: #424242;"> Translates technical log data into easier-to-understand wording.</span>
</li>
<li data-list-item-id="e7a99f4d2bb61e99e0ffacc46d73990d4">
<span style="color: #111827;">Investigation guidance:</span><span style="color: #424242;"> Highlights why an event may be relevant and suggests what to review next.</span>
</li>
<li data-list-item-id="ea6d6afc831a4db829a4b4c5de537178c">
<span style="color: #111827;">Better usability for non-technical users:</span><span style="color: #424242;"> Helps make access logs more approachable and actionable.</span>
</li>
</ul><h2 id="h_01KTSCWPZ0Y087P29S86HGZNM0">Why is Zendesk making this change?</h2><p>Zendesk is improving access logs to make investigations faster and easier for a broader range of users, including those who are less technical. Customers often need to understand individual events quickly, but raw log data can be difficult to interpret.</p><p>By adding AI-powered descriptions, Zendesk helps customers:</p><ul>
<li data-list-item-id="e0df9e0d6a2fa2e7cddaf35fe82033ea6">Understand access events more easily</li>
<li data-list-item-id="e2759e316f351447d3d927a20fbaf89d8">Reduce manual effort during investigations</li>
<li data-list-item-id="ea275bf0967e64aef86a2a1d39134ccdc">Improve security and compliance workflows</li>
<li data-list-item-id="efa15f9060320eb4886e5337f3541bece">Act on log data with more confidence</li>
</ul><h2 id="h_01KTSCWPZ1HJNTXYMZCATA7BYD">What do I need to do?</h2><p>No action is required. This enhancement will be activated automatically on the rollout date, provided you have both access logs enabled and <a href="https://support.zendesk.com/hc/en-us/articles/10013995711386#topic_rwb_5dt_fjc" target="_blank" rel="noopener noreferrer">admin copilot conversational assistance</a> turned on.</p><p>For more information, see <a href="https://support.zendesk.com/hc/en-us/articles/6066010357530" target="_blank" rel="noopener noreferrer">Using the access log to monitor agent activity</a>.</p><p>
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For general assistance with your Zendesk products,
contact
<a href="https://support.zendesk.com/hc/en-us/articles/4408843597850">Zendesk Customer Support</a>.
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