Announcing an updated look to the team member and end user sign-in experiences

Announced on | Rollout starts | Rollout ends
October 20, 2025 | October 21, 2025 | January 29, 2026

Zendesk is updating the look of the team member and end user sign-in experiences.

This announcement includes the following topics:

What’s changing?

Why is Zendesk making this change?

When is Zendesk making this change?

What do I need to do?

What’s changing?

Starting October 21, 2025, the sign-in pages for both team members and end users are getting a fresh, modernized look to better align with our current UI and brand standards. While the design will be more polished and streamlined, you’ll find the same functionality because nothing is changing in how you sign in or access your account. Any bookmarks will automatically direct to the new pages.

Why is Zendesk making this change?

We’re refreshing the sign-in pages as part of our commitment to delivering a consistent and polished experience. The updated design aligns with our current UI frameworks and brand standards to provide a more cohesive look and feel to the sign-in experience.

When is Zendesk making this change?

This rollout will be completed on a Pod-by-Pod following the below schedule. See How do I learn what Pod I am on? if you’re unsure of your account Pod.

Current pods rolled out between October 21 and November 3: 26, 25, 15, 30, 13

November 10 - January 29: All remaining pods

What do I need to do?

You don’t need to do anything.

If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk customer support.