Announcing new recommendation types in the Copilot Admin Center overview page

Announced on | Rollout on
October 29, 2025 | October 24, 2025

Zendesk has made enhancements to the Overview: Copilot page in Admin Center by adding 15 new recommendation types about stale and duplicate triggers, macros and automations, intent suggestions, and more. Additionally, you can now view past accepted or dismissed by recommendations.

This announcement includes the following topics:

What is changing?

What do I need to do?

What is changing?

We're introducing the following new recommendation types:

Unused and Stale Triggers, Macros and Automations: These recommendations help you manage your triggers, macros and automations that build up over time. This way, instances have less elements, impact is easier to understand, and adjustments carry less risk.

Auto-Assist Recommendations: These recommendations provide guidance on what you can do to improve your auto assist setup. This includes flagging procedures with a high takeover rate, optimizations to the tag setup to make Auto Assist available, and more.

Additionally, you'll see a new option to view past accepted and dismissed recommendations in the Overview: Copilot Admin Center page.

What do I need to do?

These enhancements are available to all customers with the Copilot add-on. To learn more, see Reviewing and implementing AI recommendations to automate tasks.

If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.