Announcing access log AI descriptions for easier review








Announced on
Rollout on


June 17, 2026
June 17, 2026


Zendesk is adding AI-generated descriptions for individual access log entries to make complex event data easier to interpret at a glance. This announcement includes the following topics:
What's changing?
Why is Zendesk making this change?
What do I need to do?
What's changing? This update is a continuation of recent access log enhancements and responds to customer needs for faster, clearer investigations. Zendesk is introducing an AI-powered, on-demand, detailed log description for individual access log events to help less-technical users quickly understand what happened, why it may matter, and what to check next. This enhancement is designed to make access logs easier to use for security, compliance, and fraud investigations without requiring admins to manually interpret complex log data. Updates include:

An AI-generated event description: Creates a structured natural-language explanation for a single log event.


Simplified language: Translates technical log data into easier-to-understand wording.


Investigation guidance: Highlights why an event may be relevant and suggests what to review next.


Better usability for non-technical users: Helps make access logs more approachable and actionable.

Why is Zendesk making this change? Zendesk is improving access logs to make investigations faster and easier for a broader range of users, including those who are less technical. Customers often need to understand individual events quickly, but raw log data can be difficult to interpret. By adding AI-powered descriptions, Zendesk helps customers:
Understand access events more easily
Reduce manual effort during investigations
Improve security and compliance workflows
Act on log data with more confidence
What do I need to do? No action is required. This enhancement will be activated automatically on the rollout date, provided you have both access logs enabled and admin copilot conversational assistance turned on. For more information, see Using the access log to monitor agent activity.
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