Upcoming Webinars: April - May 2025

Each month at Zendesk, we offer a variety of interactive webinars designed to support and connect with our customers in meaningful ways. Whether you're looking to explore new features in our Product deep dives, share feedback directly with our product teams during Product insights exchange, or build foundational knowledge through Zendesk essentials: Live tutorials, there’s something for everyone. These sessions are built to keep you informed, engaged, and empowered—offering live demos, real-world use cases, open dialogue, and direct access to our experts.

Zendesk essentials: Live tutorials

Weekly, interactive sessions designed to help you get the most out of core Zendesk features. Perfect for beginners or those needing a refresher, these webinars offer live demos, real-world examples, and expert guidance. You'll learn best practices, see common workflows in action, and get your questions answered live—so you can feel confident using Zendesk to support your business.

5 steps to provide email support - Step 1: Plan your setup - April 29

5 steps to provide email support - Step 2: Organize your team - May 6

5 steps to provide email support: Step 3 - Build the agent experience - May 13

5 steps to provide email support: Step 4 - Build the customer experience - May 20

5 steps to provide email support: Step 5 - Final steps to go live - May 27

Product insights exchange

This is your opportunity to connect directly with the Zendesk Product Team in a collaborative, open discussion. These interactive sessions are all about listening to your feedback, understanding the challenges you’re facing, and exploring how we can improve together. What you share doesn’t just stay in the room—your insights help shape the future of our products and influence the direction of what we build next. Limited seats available.

Zendesk product insights exchange on Agent Workflows - May 22

Product deep dives

A front-row seat to what’s new and next at Zendesk. Led by our Product teams, these sessions highlight the latest features, share best practices, and include live demos to help you get the most out of your Zendesk experience. You’ll also have the chance to ask questions in real time and share feedback that could shape future product development.

Relate Deep Dive on AI Agents and Knowledge - April 24

Relate Deep Dive on Zendesk Employee Service Suite - May 14

Relate Deep Dive on AI Tools for Agents and Admins - May 29

Don’t miss out—Sign up today

We’re looking forward to learning and growing with you this month. These events are designed to help you get more out of Zendesk, connect with our teams, and hear from others in the community. Whether you're here to ask questions, share feedback, or just explore what's new, there's a place for you in every session.