Announcing attachments for service catalog requests

Announced on | Rollout on
February 9, 2026 | February 9, 2026

Zendesk is excited to announce that service requests submitted through the service catalog can now include attachments.

This announcement includes the following topics:

What is changing?

Why is Zendesk making this change?

What do I need to do?

What is changing?

Until now, service requests relied on the service's fields to collect as much of the necessary information as possible for a service request. Attachments weren't supported. Now, when configuring services in your service catalog, admins have the option to allow attachments on requests related to the service. If attachments are allowed, admins can decide whether they are required or optional on requests submitted for the service.

Why is Zendesk making this change?

Supporting attachments in service requests is an important way to ensure all required documentation and context can be captured within the request at the time it is submitted. This reduces the need for follow-up conversation and streamlines the resolution of service requests.

What do I need to do?

This is being rolled out to all accounts with access to the service catalog. For more information, see Adding services to your service catalog.

If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.