Announcing the removal of the Help panel from accounts with admin copilot

Announced on | Removal on
June 15, 2026 | July 15, 2026

This article describes the removal of the Help panel in Support and Admin Center from accounts with admin copilot.

This announcement includes the following topics:

What does this mean?

Why is Zendesk removing the Help panel?

Am I affected?

What do I need to do?

What does this mean?

Starting July 15, 2026, admins will no longer have access to the Help panel in accounts with admin copilot. The Help panel provides resources for admins, to help you set up your account and learn about features. On accounts with admin copilot, admins can use the interactive help from copilot to get help on setting up and features.

If your account includes admin copilot, you’ll no longer be able to access the Help panel on the right side of the interface in Support or Admin Center.

For customers without admin copilot, the Help panel will remain available.

Why is Zendesk removing the Help panel?

We’re retiring the Help panel for accounts with admin copilot because its guidance and discovery experiences are now covered by admin copilot’s conversational assistant.

With admin copilot, admins can:

Understand what a feature does using Zendesk Help Center content

Get suggestions tailored to their account context

Review the Zendesk Help Center sources used to generate the response

This provides a more modern, conversational way to get help directly in the product.

Am I affected?

You’re affected if you're an admin and your account includes admin copilot. This means all Suite Professional and Suite Enterprise accounts.

If you do not have admin copilot, the Help panel will continue to be available.

If you're an agent, the Help panel isn't available to you so there is no impact.

What do I need to do?

No action is required.

If you have admin copilot, the Help panel will simply no longer be available after the removal date.

If you have questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.