Announcing custom fields in customizable columns and filters for search

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<td style="height: 22px; width: 33.3333%;"><strong>Announced on</strong></td>
<td><strong>Rollout starts</strong></td>
<td style="height: 22px; width: 33.3333%;"><strong>Rollout ends</strong></td>
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<td style="height: 22px; width: 33.3333%;">August 10, 2026</td>
<td>August 10, 2026</td>
<td style="height: 22px; width: 33.3333%;">August 21, 2026</td>
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</table></figure><p>We’re happy to announce that we’re adding the ability to add custom fields when you add custom filters or customize columns.</p><p>This article includes the following sections:</p><ul>
<li data-list-item-id="ec34efe80559e267ea8aaeec204b57cd7"><a href="#h_01K39FKN2ZKQS92V5424YQV505">What is changing?</a></li>
<li data-list-item-id="ebd351ac05ddd1dc5b5d9e1e308962088"><a href="#h_01K3A7FEPQBH8P3JPGKNBZRT8C">What do I need to do?</a></li>
</ul><h2 id="h_01K39FKN2ZKQS92V5424YQV505">What is changing?</h2><p>We recently announced two new features to our search functionality: <a href="https://support.zendesk.com/hc/en-us/articles/10168997252506-Announcing-customizable-columns-in-search-results"><span class="wysiwyg-underline">customizable columns</span></a> and <a href="https://support.zendesk.com/hc/en-us/articles/10579628266650-Announcing-customizable-filters-for-advanced-search"><span class="wysiwyg-underline">customizable filters</span></a>. The original scope of those capabilities only included standard fields and excluded custom fields. We are happy to announce that custom fields are now available in both of those features.</p><h2 id="h_01K3A7FEPQBH8P3JPGKNBZRT8C">What do I need to do?</h2><p>There is no extra step to turn on this feature. It is included in all Support or Suite plans. </p><p>If you have feedback or questions related to this announcement, visit our <a href="https://community.zendesk.com/ideas" target="_blank" rel="noopener noreferrer"><span class="wysiwyg-underline">community forum</span></a> where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact <a href="https://support.zendesk.com/hc/en-us/articles/4408843597850"><span class="wysiwyg-underline">Zendesk Customer Support</span></a>.<br><br> </p>