Announcing team member visibility changes for Enterprise customers

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<td style="height: 22px; width: 33.3333%;"><strong>Announced on</strong></td>
<td><strong>Rollout on</strong></td>
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<td style="height: 22px; width: 33.3333%;">August 10, 2026</td>
<td>August 19, 2026</td>
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</table></figure><p>We’re correcting a permissions issue in Admin Center for Enterprise customers. Agents who have <strong>Manage end users </strong>permission but not <strong>Manage team members</strong> permission will no longer see the <strong>Team Members</strong> option in the sidebar or be able to access the page directly. </p><p>This is a limited-impact bug fix; no action is required.</p><p>This article includes the following sections:</p><ul>
<li data-list-item-id="eddff1ba534ff545acd035642a998a528"><a href="#h_01K39FKN2ZKQS92V5424YQV505">What's changing?</a></li>
<li data-list-item-id="efeb44e7389a68894d6ce21746c96fdff"><a href="#h_01K3A7DY1MGYWC5Z9FE5WEZMD9">Why is Zendesk making this change?</a></li>
<li data-list-item-id="e0651b0049aec7ccb694ead91d9c6096c"><a href="#h_01K3A7FEPQBH8P3JPGKNBZRT8C">What do I need to do?</a></li>
</ul><h2 id="h_01K39FKN2ZKQS92V5424YQV505">What's changing?</h2><p>Previously, agents without team member management permissions could still see the <strong>Team Members</strong> option in the Admin Center sidebar and access a view-only legacy page through the <code>/agents</code> or <code>/members</code> URLs.</p><p>After this change:</p><ul>
<li data-list-item-id="ec688838192e0026374e5c38c354a1dbe">
<strong>Team Members</strong> will no longer appear in the Admin Center sidebar for these agents.</li>
<li data-list-item-id="ed9ce1bc4bb0ecba6c0e6de7180bad827">Direct visits to <code>/agents</code> or <code>/members</code> will display a <strong>“Nothing to see here”</strong> message.</li>
<li data-list-item-id="e1e4400c27dece94b0ca0bb3105daae2d">Agents with the appropriate <strong>Manage team members</strong> permission will continue to have access.</li>
</ul><h2 id="h_01K3A7DY1MGYWC5Z9FE5WEZMD9">Why is Zendesk making this change?</h2><p>The current behavior incorrectly allows agents with <strong>Manage end users</strong> permission to access lists of team members. Since these agents are explicitly not permitted to manage team members, removing access better reflects their assigned permissions and fixes the underlying issue.</p><p>We expect the impact to be limited because the page is view-only, but a small number of agents may notice the change.</p><h2 id="h_01K3A7FEPQBH8P3JPGKNBZRT8C">What do I need to do?</h2><p>No action is required. Agent access to the Team Members page now reflects your team member management permissions. Agents who need access should contact an admin to review their role and permissions.</p><p>If you have feedback or questions related to this announcement, visit our <a href="https://community.zendesk.com/ideas" target="_blank" rel="noopener noreferrer"><span class="wysiwyg-underline">community forum</span></a> where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact <a href="https://support.zendesk.com/hc/en-us/articles/4408843597850" target="_blank" rel="noopener noreferrer"><span class="wysiwyg-underline">Zendesk Customer Support</span></a>.<br><br> </p>