Announcing WFM combined workstreams in the Schedule page staffing panels

Announced on | Rollout on
Jun 15, 2026 | Jun 15, 2026

Zendesk Workforce Management (WFM) is enhancing the Schedule page by adding combined workstreams to staffing panels for workstreams.

This announcement includes the following topics:

What is changing?

Why is Zendesk making this change?

What do I need to do?

What is changing?

Zendesk is expanding the workstreams staffing panel on the Schedule page to include combined workstreams.

In the schedule day view, the staffing panel displays the Full-Time Equivalent (FTE) prediction as the number of staff members required to handle the estimated workload. It also displays scheduled staffing and the delta between scheduled and predicted staffing. This gives a clear understanding of the expected daily staffing requirements based on historic ticket volume.

The staffing panels for the week and month views (EAP only) display staffing needs in hours, which provides a broader perspective on resource allocation over time.

Combined workstreams staffing panels will be available in Day view, and in Week and Month views for EAP participants.

For combined workstreams, the only data point displayed will be Scheduled staffing, because forecasting for combined workstreams isn’t supported yet.

Scheduled staffing will indicate how many people are scheduled specifically for the combined workstream during the period. It won’t include any additional logic, such as summing values from the component workstreams.

Individual workstream values remain the source of truth for verifying whether the team is staffed appropriately for forecasted demand.

Why is Zendesk making this change?

Following the GA release and increased use of combined workstreams, we continue to invest in this functionality. Many of you now schedule exclusively for combined workstreams, and our goal is to make the process as efficient and comfortable as possible.

What do I need to do?

No action is required. Any combined workstreams you create will automatically appear in your staffing panels. To learn more, see Accessing staffing panels, menus, and charts.

You can also sign up for the early access to Staffing Panels for Week and Month Views.

If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.