Announcing dark mode for Zendesk Support (EAP)

Announced on | EAP Rollout Starts | GA Launch
March 24, 2025 | March 24, 2025 | May 14, 2025

Zendesk is bringing native dark mode to Zendesk Support, enabling agents to pick the mode they prefer when working with tickets and other parts of the Support interface.

This announcement includes the following topics:

What is changing?

Why is Zendesk making this change?

What do I need to do?

What is changing?

We’re excited to announce the introduction of dark mode for Zendesk Support! This new feature allows agents to switch from the traditional white background to a darker color scheme, providing a more comfortable and visually appealing interface. Dark mode will be available for all Support pages during the Open Early Access Program (EAP) at Relate ‘25. See Using dark mode for details.

Why is Zendesk making this change?

At Zendesk, we prioritize enhancing the agent experience. Dark mode addresses common concerns among agents who spend long hours in front of screens, helping to reduce eye strain, headaches, and fatigue. By providing a more comfortable viewing option, especially during nighttime shifts or in low-light environments, we aim to improve overall productivity and accessibility. Dark mode also supports users with color blindness and light sensitivity, ensuring that our platform is usable for everyone.

What do I need to do?

To enable dark mode, Zendesk admins can turn it on from the Agent interface settings page in Admin Center and accept the Early Access Program agreement.  For details, see Activating dark mode for your account.

Once activated, your agents will see a new Display submenu in their Profile menu. They have the option to switch between dark mode and light mode, or they can choose to have the Support interface match the system appearance they have set for their operating system. This flexibility allows each agent to choose the interface that best suits their needs.

In some cases agents may wish to mix dark and light mode in the ticket interface to highlight ticket conversations. In that case, they can click the options menu icon ( ) in the ticket conversation header to switch between dark and light. This setting applies to ticket conversations only.