Announcing the move of Zendesk QA user and license management to Zendesk Admin Center

Announced on | Rollout starts | Rollout ends
August 22, 2025 | September 15, 2025 | December 8, 2025

In another step toward a seamless experience and integration among all Zendesk products, Zendesk QA’s user and license management is moving to Zendesk Admin Center.

Additionally, Zendesk QA will be accessible from the Zendesk product tray for the last batch of customers who are still accessing it using the Klaus app link (kibbles.klausapp.com). They’ll be able to easily switch from other Zendesk products to QA using their company's Zendesk subdomain (e.g., yourcompany.zendesk.com) to monitor and manage service quality.

This announcement includes the following topics:

What is changing?

Why is Zendesk making this change?

What do I need to do?

What is changing?

To further streamline integration across all Zendesk products and our Workforce engagement management (WEM) portfolio in particular, we are transitioning Zendesk QA’s user and team management to Zendesk Admin Center.

Additionally, we are moving the last batch of customers who have not yet migrated from Klaus to the full Zendesk QA experience.

Why is Zendesk making this change?

This update integrates the Klaus QA solution seamlessly into Zendesk's product portfolio as a native AI powered QA experience. It’s a part of our commitment towards providing a seamless experience and integration between all Zendesk products and our Workforce engagement management (WEM) portfolio in particular.

What do I need to do?

The changes listed will be continuously rolled out to all customers. Users who do not currently have Zendesk accounts will receive new account creation emails and will be required to reset their passwords. All account admins and owners will be notified about this change when it happens.

To learn more about setting a team member’s roles and product access in Zendesk Admin Center, see About team member product roles and access.

If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.