Announcing App framework for custom object records

Announced on | Rollout starts | Rollout ends
August 4, 2026 | August 6, 2026 | August 10, 2026

Zendesk is excited to announce the general availability (GA) of app framework for custom object records. Developers can now build contextual sidebar applications directly on Custom object record pages, providing a native, unified experience within the Zendesk Agent Workspace.

This announcement includes the following topics:

What is changing?

Why is Zendesk making this change?

What do I need to do?

What is changing?

With this release, developers can now build contextual sidebar applications directly on Custom object records pages using the Zendesk Apps Framework.

Applications can be associated with one or more custom object types, allowing developers to create tailored experiences for business entities such as orders, assets, products, contracts, and other custom data models. Apps can retrieve rich record context, object schema information, and supported record events, allowing developers to build contextual workflows that integrate seamlessly into the Zendesk Agent Workspace.

Admins can install Marketplace or private applications that support custom object records and configure application visibility using existing role and group restrictions. Agents will see only the applications that are relevant to the custom object they are viewing, providing a consistent experience alongside existing sidebar applications available on Tickets, Users, and Organizations.

Why is Zendesk making this change?

As customers increasingly use custom objects to model business-specific data, they need ways to extend those records with contextual applications and workflows.

App Framework for custom object records enables Marketplace partners and customers to build industry-specific solutions directly within Zendesk. This reduces reducing context switching, allowing agents to access critical information and perform key actions without leaving the record they're working on.

By extending the Zendesk Apps Framework to custom objects, this release completes another important step toward making Custom Objects a first-class extensibility platform for customer service workflows.

What do I need to do?

App Framework for custom object records is available for Zendesk Suite Enterprise plans and above.

To get started:

Install a Marketplace or private application that supports the new custom object record sidebar location.

Configure the application for the appropriate custom object types.

Review Custom object sidebar apps and Custom object record sidebar in our developer documentation to learn how to build or extend applications for custom object records.

If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.