Upcoming Zendesk webinars - July 2025

Each month at Zendesk, we offer a variety of interactive webinars designed to support and connect with our customers in meaningful ways. Whether you're looking to explore new features in our Zendesk deep dives, share feedback directly with our product teams during Product insights exchange, or build foundational knowledge through Zendesk essentials live and Zendesk WEM: Live WFM and QA training, there’s something for everyone. These sessions are built to keep you informed, engaged, and empowered—offering live demos, real-world use cases, open dialogue, and direct access to our experts.

Zendesk essentials live
Weekly, interactive sessions designed to help you get the most out of core Zendesk features. Perfect for beginners or those needing a refresher, these webinars offer live demos, real-world examples, and expert guidance. You'll learn best practices, see common workflows in action, and get your questions answered live—so you can feel confident using Zendesk to support your business.

5 steps to get started with self-service - Step 1: Map out your business model - July 15

5 steps to get started with self-service - Step 2: Add users and create your help center framework- July 22

5 steps to get started with self-service - Step 3: Create and organize knowledge base articles- July 29

Product insights exchange
This is your opportunity to connect directly with the Zendesk Product Team in a collaborative, open discussion. These interactive sessions are all about listening to your feedback, understanding the challenges you’re facing, and exploring how we can improve together. What you share doesn’t just stay in the room—your insights help shape the future of our products and influence the direction of what we build next.

No webinar planned for July

Zendesk WEM: Live WFM and QA training

These interactive sessions are designed to help you learn how to seamlessly integrate Zendesk WFM and Zendesk QA with your existing tools, optimize your workforce processes, and ensure top-quality customer interactions. Each webinar includes a dedicated Q&A segment where you can get your questions answered in real time.

3 steps to implement Zendesk QA – Step 2: Automate reviews and coach your team effectively - July 9

6 steps to implement Zendesk WFM - Step 3: Track performance with real-time and historical reporting - July 16

3 steps to implement Zendesk QA – Step 3: Supercharge QA with AI features - July 23

6 steps to implement Zendesk WFM - Step 4: Set up and optimize Forecasts - July 30

Zendesk deep dives

Zendesk Deep Dives is a virtual event series held on the last Thursday of every month. These interactive sessions are designed to help you get more out of Zendesk with practical guidance, real product walkthroughs, and live Q&A with our product team.

Zendesk deep dive: Human-like AI, trusted CX - July 24

Don’t miss out—Sign up today

We’re looking forward to learning and growing with you this month. These events are designed to help you get more out of Zendesk, connect with our teams, and hear from others in the community. Whether you're here to ask questions, share feedback, or just explore what's new, there's a place for you in every session.