Announcing new Google Sheets actions for action flows

<figure class="wysiwyg-table" style="height: 44px; width: 100%;"><table class="wysiwyg-table-resized" style="border-collapse: collapse; margin-left: 0px; margin-right: auto;">
<colgroup>
<col style="width: 50%;">
<col style="width: 50%;">
</colgroup>
<tbody>
<tr style="height: 22px;">
<td style="height: 22px; width: 33.3333%;"><strong>Announced on</strong></td>
<td><strong>Rollout on</strong></td>
</tr>
<tr style="height: 22px;">
<td style="height: 22px; width: 33.3333%;">September 2, 2026</td>
<td>September 2, 2026</td>
</tr>
</tbody>
</table></figure><p>Zendesk is expanding the Google Sheets connector in action flows with new actions that help teams create spreadsheets, manage sheets, and search or update data without leaving automated workflows.</p><p>This article includes the following sections:</p><ul>
<li data-list-item-id="ef9a4dc1a3a9d9ae4ab3b0edc061f8ed9"><a href="#h_01K39FKN2ZKQS92V5424YQV505">What's changing?</a></li>
<li data-list-item-id="ec364370fc7d3f8ee1c782ff0a429670f"><a href="#h_01K3A7DY1MGYWC5Z9FE5WEZMD9">Why is Zendesk making this change?</a></li>
<li data-list-item-id="e0808dff9aed96b195d354707eb15c3d8"><a href="#h_01K3A7FEPQBH8P3JPGKNBZRT8C">What do I need to do?</a></li>
</ul><h2 id="h_01K39FKN2ZKQS92V5424YQV505">What's changing?</h2><p>Zendesk is adding new actions to Google Sheets in action flows. The updated Google Sheets connector helps teams create and manage spreadsheet data directly from action flows. Instead of manually creating spreadsheets, adding rows, or looking up information, you can incorporate these tasks into automated workflows triggered by events in Zendesk.</p><p>With Google Sheets actions, you can now additionally:</p><ul>
<li data-list-item-id="e2f0f864c157a4923f9a550db1540a4aa">Search for matching data</li>
<li data-list-item-id="e66477d83f1e25ec0f78f50bed0dfb798">Read the contents of a specific row</li>
<li data-list-item-id="e603d27df08c5f3f4bfd4a44302069f89">Update an existing row</li>
<li data-list-item-id="e6fa7a733aa3e9e87572d071bc357ec76">Insert a row    </li>
</ul><h2 id="h_01K3A7DY1MGYWC5Z9FE5WEZMD9">Why is Zendesk making this change?</h2><p>Support teams often need more flexibility in managing data while handling customer or employee requests. These expanded connector actions help teams:</p><ul>
<li data-list-item-id="eaeaf07ce5ca8bcf9df31d30628219191">Reduce manual data entry and context switching</li>
<li data-list-item-id="eeb8e8f69a275554736d772158ed19fbe">Improve collaboration between teams</li>
<li data-list-item-id="e66f09084dd79e8641aeefe8762066141">Build more complete workflows without requiring manual handoffs between Zendesk and external systems</li>
</ul><p>By expanding the available actions in Google Sheets, Zendesk helps teams create more connected and efficient workflows in action flows.</p><h2 id="h_01K3A7FEPQBH8P3JPGKNBZRT8C">What do I need to do?</h2><p>The updated connector is being rolled out to all accounts with access to action flows. For more information, see the following articles:</p><ul>
<li data-list-item-id="ef379b47625eb3e33ce86ffa7f46f071e"><a href="https://support.zendesk.com/hc/en-us/articles/8855513857306" target="_blank" rel="noopener noreferrer">Understanding the action builder and action flows</a></li>
<li data-list-item-id="e2586456cd4933cae9f9b362a8d7bb873"><a href="https://support.zendesk.com/hc/en-us/articles/9836727346970" target="_blank" rel="noopener noreferrer">Using Google Sheets actions in action flows</a></li>
</ul><p>If you have feedback or questions related to this announcement, visit our <a href="https://community.zendesk.com/ideas" target="_blank" rel="noopener noreferrer"><span class="wysiwyg-underline">community forum</span></a> where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact <a href="https://support.zendesk.com/hc/en-us/articles/4408843597850" target="_blank" rel="noopener noreferrer"><span class="wysiwyg-underline">Zendesk Customer Support</span>.</a><br><br> </p>