Announcing WFM bulk user management for workstreams

Announced on | Rollout on
October 15, 2025 | October 15, 2025

Zendesk Workforce Management (WFM) is enhancing WFM user management by releasing bulk user management for workstreams. You can now add and remove users from multiple workstreams at once.

This announcement includes the following topics:

What is changing?

Why is Zendesk making this change?

What do I need to do?

What is changing?

We are enhancing the WFM bulk user management feature by adding functionality that allows admins to manage user assignments to workstreams in bulk. Instead of assigning team members individually, admins can now apply changes to multiple workstreams at once, significantly reducing the time and effort required for workstream management.

You can add or remove multiple users at once from one or multiple workstreams on the User management page.

Why is Zendesk making this change?

By simplifying the configuration process and reducing the number of steps needed to be performed, admins can save valuable time, reduce the potential for errors, and ensure that team members are correctly assigned to workstreams more quickly. This enhancement ultimately leads to a more streamlined workflow and better overall team performance.

What do I need to do?

You don’t need to do anything. To learn more, see Adding and removing users from multiple workstreams in bulk in Zendesk WFM.

If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.