Announcing real-time monitoring as the default for new Zendesk customers

Announced on | Rollout starts | Rollout ends
May 4, 2026 | May 5, 2026 | May 5, 2026

Zendesk is consolidating our live reporting capabilities into a single, modern solution with real-time monitoring. As a result, the prebuilt Explore live dashboard is now only available to users who accessed Explore before May 5, 2026.

This announcement answers the following questions:

What is changing?

Why is Zendesk making this change?

What do I need to do?

What is changing?

The prebuilt Explore live dashboard is now only available to users who accessed Explore before May 5, 2026. If you used the live dashboard before this date, it will remain available.

Why is Zendesk making this change?

We're focused on delivering the best possible live reporting experience. To achieve this, we're consolidating our live reporting capabilities into a single, modern solution with real-time monitoring. Real-time monitoring will now be the default live reporting for all new customers.

What this means for you

If you're a new Explore Professional or Enterprise customer, you have immediate access to real-time monitoring, which offers:

More powerful insights with a comprehensive library of prebuilt dashboards for tickets, agents, and OCR queues

Consistent data from a single, reliable source

Modern visualizations that make it easier to spot trends and take action

A future-ready foundation that will form the basis of upcoming live monitoring features and enhancements

What do I need to do?

No action is required. If you use the Explore live dashboard, we encourage you to move to real-time monitoring to take advantage of the new modern capabilities.

If you have feedback or questions about this announcement, visit our community forum, where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.