Announcing the ability to delete custom object records in bulk

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<td style="height: 22px; width: 33.3333%;"><strong>Announced on</strong></td>
<td style="height: 22px; width: 33.3333%;"><strong>Rollout starts</strong></td>
<td style="height: 22px; width: 33.3333%;"><strong>Rollout ends</strong></td>
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<td style="height: 22px; width: 33.3333%;">April 13, 2026</td>
<td style="height: 22px; width: 33.3333%;"><span style="color: #000000;">April 13, 2026</span></td>
<td style="height: 22px; width: 33.3333%;">April 18, 2026</td>
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</tbody></table></figure><p><span style="font-weight: 400;">Zendesk is excited to announce the ability to select and delete multiple custom object records at once.</span></p><p><span style="font-weight: 400;">This announcement includes the following topics:</span></p><ul>
<li data-list-item-id="e515c4d6bc9e0c67e0ba86d9652192656"><a href="#h_01GD3S97RDYVTAFTQ8WR9878VF" target="_self"><span style="font-weight: 400;">What is changing?</span></a></li>
<li data-list-item-id="e8fa21c153f8af9ab2d8fcef923c36c7a"><a href="#h_01GD3S9GD63FPDGQSEFY88M3ND" target="_self"><span style="font-weight: 400;">Why is Zendesk making this change?</span></a></li>
<li data-list-item-id="e3f51968437427bf1a20a78e1c57557a8"><a href="#h_01GD3S9TSPXM7M4WHYKYF4E84M" target="_self"><span style="font-weight: 400;">What do I need to do?</span></a></li>
</ul><h2 id="h_01GD3S97RDYVTAFTQ8WR9878VF"><span style="font-weight: 400;">What is changing?</span></h2><p>Until now, team members working in the Agent Workspace had to delete custom objects individually. This was tedious and inefficient. With this release, it is now possible to select and delete multiple records for a custom object at a time. </p><h2 id="h_01GD3S9GD63FPDGQSEFY88M3ND"><span style="font-weight: 400;">Why is Zendesk making this change?</span></h2><p>Making it possible to delete custom object records in bulk significantly boosts agent efficiency by making it easier and faster to delete records. It also makes it easier for team members to experiment with custom objects and clean up the test records afterward. </p><h2 id="h_01GD3S9TSPXM7M4WHYKYF4E84M"><span style="font-weight: 400;">What do I need to do?</span></h2><p>The ability to bulk delete custom object records is being rolled out to all accounts with with custom objects. For more information, see <a href="https://support.zendesk.com/hc/en-us/articles/6093145333786#topic_jm5_23g_53c">Deleting custom object records</a>.</p><p>
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