Announcing side conversations for Zendesk mobile app

Announced on | Rollout starts | Rollout ends
July 25, 2025 | July 14, 2025 | July 30, 2025

We are excited to announce that side conversations are now available in the Zendesk mobile app!

This announcement includes the following topics:

What is changing?

Why is Zendesk making this change?

What do I need to do?

What is changing?

We are adding email side conversation support to the Android and iOS version of the Zendesk Support mobile app. With Side Conversations on mobile, your team can seamlessly collaborate with anyone - teammates, other departments or external partners - without ever leaving the ticket.

Why is Zendesk making this change?

We recognize the needs of our mobile app customers in how they use the app in cross departmental scenarios and we want to empower our mobile app customers to be able to take advantage of the core Side Conversations functionality features.

What do I need to do?

If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.