Announcing action credits and usage monitoring for actions

Announced on | Rollout on
January 15, 2026 | January 15, 2026

Zendesk is introducing monitoring of the usage of actions and action flows.

This announcement includes the following topics:

What is changing?

Why is Zendesk making this change?

What do I need to do?

What is changing?

Actions are types of steps or occurrences that create, read, update, or delete something in Zendesk or a connected external system. With this release, Zendesk is introducing the concept of action credits. With a few exceptions, each time an action is successfully executed, an action credit is used. This applies to actions performed within and outside of action flows.

All Customer Service Suite, Employee Service Suite, and Support plans include a number of action credits and are eligible to purchase additional action credits through the Action Credits add-on.

Until April 15, 2026, Zendesk is providing action usage monitoring with no limits or charges. After this date, the following plan-specific action credit limits will be enforced:

Suite Team and Growth and Support Team plans include 40,000 actions per month or 480,000 annually.

Suite Professional and Support Professional plans include 100,000 actions per month or 1,200,000 annually.

Suite Enterprise and Support Enterprise plans include 225,000 actions per month or 2,700,000 annually.

Suite Enterprise Plus plans include 400,000 actions per month or 4,800,000 annually.

If necessary, you can purchase additional 100,000 action credits at a time through the Action Credits add-on for $200 USD.

For more information, see Monitoring the usage of action credits.

Why is Zendesk making this change?

Zendesk wants you to be successful in adopting and using actions and action flows as the functionality continues to expand and improve. The goal of introducing usage monitoring before limits and pricing go into effect is intended to ensure you have ample time to understand, monitor, and manage your action credit usage so you can confidently plan and budget for your business needs going forward.

What do I need to do?

If you are currently using action flows, you should review your plan's action credit allowance and begin monitoring your usage. See Monitoring the usage of action credits and action flow activity.

If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.