Announcing Launchpad extension in Support

Announced on | GA rollout starts | GA rollout ends
April 9, 2026 | April 9, 2026 | April 14, 2026

Zendesk is excited to introduce a new, lightweight way for customers to engage with Launchpad setup experiences directly within Support. This update breaks down key feature setup journeys into quickly accessible setup tasks, improving discoverability and keeping setup momentum going.

This announcement contains the following topics:

What is changing?

Why is Zendesk making this change?

What do I need to do?

What is changing?

The Launchpad icon ( ) has moved from the left navigation to the top navigation in Support. This call-to-action will surface uncompleted Launchpad setup activities. The experience is designed to keep admins working in Support while allowing them to easily configure their accounts.

Why is Zendesk making this change?

Launchpad aims to help customers get the most out of their Zendesk subscription and significantly reduce setup time. Making it easier to find and complete key feature setup activities is essential to get you up and running faster so you can deliver great support sooner.

What do I need to do?

No action is required to activate these changes. Customers can benefit from this new extension of Launchpad immediately once the rollout is complete.

Launchpad is available in your Zendesk account. Click the Launchpad icon in Support or visit Launchpad within Admin Center to complete your account configuration today. See Using Launchpad to unlock the full potential of Zendesk.

If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.