Announcing the addition of location events in WFM audit logs

Announced on | Rollout starts | Rollout ends
December 15, 2025 | December 15, 2025 | December 16, 2025

Zendesk Workforce Management (WFM) is enhancing the audit logs functionality by adding the tracking of location events.

This announcement includes the following topics:

What is changing?

Why is Zendesk making this change?

What do I need to do?

What is changing?

Zendesk is expanding the capabilities of the WFM audit logs by including actions taken in locations. Location actions include the creation of locations, updates (including modifications to shifts and folders within locations), and deletions.

Why is Zendesk making this change?

Zendesk WFM audit logs are detailed records that track the changes made within your WFM account. These logs capture information such as who made the changes, what was changed, and when the changes occurred. For example, admins can see when a shift was created in a location, or when a location folder was updated.

Audit logs are critical for monitoring administrative actions, ensuring compliance, and troubleshooting issues.

What do I need to do?

You don’t need to take any specific action. All location actions will produce a corresponding log entry automatically. To learn more, see Viewing the WFM audit log for changes.

If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.