What is being removed [updated: August 2026]

Please refer to the following articles to learn more about Zendesk feature removal:

How much notice does Zendesk give for feature removal

How Zendesk communicates feature removal

Why Zendesk removes features and functionality

The following table lists each feature for which a removal date has been set or has passed.

Feature | Announced on | Development ends | Removal starts
Zendesk Chat | August 4, 2026 | N/A | January 31, 2028

Zendesk Sell

September 9, 2025

N/A

August 31, 2027

Zendesk Amazon Connect Integration by TTEC | April 30, 2026 | N/A | April 1, 2027
Live reporting in Zendesk Explore | July 2, 2026 | N/A | January 25, 2027
AI agents - Essential and legacy AI agent functionality | March 30, 2026 | August 31, 2026 | December 2026
Discontinuation of select Built-by-Zendesk apps | April 7, 2026 | N/A | October 21, 2026
Custom resolutions in AI agents - Advanced | September 30, 2025 | N/A | TBD

Legacy custom objects

July 7, 2025

N/A

July 27, 2026

Klaus surveys and the Zendesk QA conversations Insights view

December 15, 2025

N/A

January 30, 2026

Password access for APIs

July 1, 2024

N/A

December 31, 2025

Zendesk Events Connector for Amazon EventBridge

August 12, 2024

N/A

December 1, 2025

Deployment page in Admin Center

June 4, 2025

N/A

November 2025

Legacy system custom user fields | September 30, 2025 | N/A | November 4, 2025
Article recommendations in AI agents for messaging | July 30, 2025 | N/A | September 8, 2025
Web Widget on the Shopify Thank You and Order Status pages | July 14, 2025 | N/A | August 28, 2025
'Connect other' option to add support addresses | August 7, 2025 | N/A | August 7, 2025
Benchmark survey in Admin Center | June 26, 2025 | N/A | August 1, 2025

Inactive X (formerly Twitter) handles

May 29, 2025

N/A

June 6, 2025

Zendesk Chat Conversation APIs (CCAPIs) and WebSDK | April 25, 2025 | N/A | April 30, 2025

Guide Content Cues

January 13, 2025

N/A

May 1, 2025

Zendesk Sell for Shopify integration

March 10, 2025

N/A

April 14, 2025

Legacy OAuth 2.0 grant types

August 27, 2024

N/A

February 17, 2025

Legacy versions of AI features now included in agent copilot

January 6, 2025

N/A

February 10, 2025

Sunshine Conversations’ Help Scout integration | September 12, 2024 | N/A | January 6th, 2025
X (formerly Twitter) as a sign-in option for end users | October 15, 2024 | N/A | November 18, 2024
Google and Facebook sign-in for end users in Zendesk Chat | October 9, 2024 | N/A | October 31, 2024

Magento 2 Connector for Support, Chat, and Sell

April 30, 2024

N/A

October 30, 2024

URL targets and branded targets

December 11, 2023

N/A

October 28, 2024

Sunshine Conversations’ Stripe Connect integration | September 12, 2024 | N/A | September 12, 2024

Knowledge Capture app

February 29, 2024

N/A

August 29, 2024

Discontinuation of select Built-by-Zendesk apps

February 29, 2024

N/A

August 29, 2024

Social messaging app

November 16, 2021

October 31, 2023

July 31, 2024

New customer profile page beta

March 21, 2024

N/A

June 21, 2024

Zoom Phone by Faye

November 10, 2023

N/A

May 5, 2024

PrestaShop integration

November 8, 2023

N/A

April 15, 2024

Zendesk iPhone mobile app support for iOS 14

November 28, 2023

N/A

January 30, 2024

Sell datasets and dashboards in Explore

October 16, 2023

N/A

January 16, 2024

Discontinuation of select Built-By-Zendesk apps

July 10, 2023

N/A

January 10, 2024

Zendesk's on-premises WhatsApp hosting

January 31, 2023

N/A

October 31, 2023

Removal of legacy Slack integration notifications

April 3, 2023

N/A

September 27, 2023

Removal of detailed hierarchy view for Sell

March 22, 2023

N/A

June 22, 2023

Net Promoter Score (NPS)

January 17, 2023

N/A

April 30, 2023

Web Widgets (messaging and Classic) will no longer be supported on Internet Explorer 11

January 20, 2023

N/A

April 20, 2023

Sell: Mobile reports

November 20, 2022

January 1, 2023

March 31, 2023

Discord integration

September 15, 2022

N/A

December 15, 2022

Zendesk by Zoom integration

September 12, 2022

N/A

November 30, 2022

Sell: Native integration for Mailchimp

October 18, 2022

N/A

January 9, 2023

Sell Voice: Same number not guaranteed for accounts deactivated for 3 months

September 16

N/A

December 16, 2022

Sell: Native integrations for Harvest, HubSpot, and Xero

August 29, 2022

N/A

November 29, 2022

Basic authentication with Exchange email/OAuth in Sell

25 April, 2022

N/A

September 30, 2022

Removal of the Zendesk-Gravatar integration

July 18, 2022

N/A

September 30, 2022

Microsoft Teams integration v1

February 22, 2022

N/A

September 1, 2022

Basic authentication with Exchange/Office 365 calendar in Sell

25 April, 2022

N/A

September 1, 2022

Integrating Sell contacts with Microsoft Exchange

25 April, 2022

N/A

31 August, 2022

End user API endpoints

March 29, 2022

N/A

June 29, 2022

Sell Client Space

November 5, 2021

N/A

April 1, 2022

HTTP targets

July 26, 2021

N/A

February, 2022

Help Center mobile site

February 25, 2021

N/A

November 15, 2021

Zendesk Message

August 11, 2021

N/A

November 1, 2021

Zendesk Connect

October 28, 2020

N/A

October 31, 2021

Social account sign-in for agents

April 19, 2021

N/A

October 18, 2021

Satisfaction Prediction Scores

May 6, 2021

N/A

September 30, 2021

Deprecation of Chat SDK v1 for iOS & Android

June, 2020

June, 2020

May 31, 2021

Insight reporting

February 3, 2020

June 1, 2020

February 5, 2021

Internet Explorer 11 support in Zendesk Chat

June 1, 2020

N/A

January 27, 2021

Legacy Salesforce integration managed package | July 22, 2019 | September 16, 2019 | October 15, 2020

Microsoft Edge support in Zendesk Talk

July 1st, 2020

N/A

September 1st, 2020

Classic UI Widgets

May 28, 2020

N/A

August 31, 2020

Zendesk Support iPhone App removing support for iOS 11

March, 2020

April, 2020

April, 2020

Internet Explorer 11 support

November 26, 2018

June 30, 2019

December 31, 2019

Magento 1 app

August, 2019

October 14, 2019

Pathfinder app

August, 2019

October 14, 2019

Zendesk Apps framework v1

January 12, 2019

July 30, 2019

October 14, 2019

Zendesk Inbox

November 6, 2018

February 5, 2019

July 8, 2019

Zendesk iPhone/iPad app support for iOS 10
(Chat Mobile App)

January, 2019

February, 2019

February, 2019

Current version of Zendesk for iPad app

April 17, 2018

September 1, 2018

February 28, 2019

Zendesk Android app support for KitKat

February 2019

March 2019

March 2019

Zendesk iPhone app support for iOS 10

October 4, 2018

November, 2018

December, 2018

Zendesk Android app support for Jellybean

August 24, 2018

October 5, 2018

December, 2018

Zendesk monthly account usage email

June 5, 2018

June 5, 2018

November, 2018

Zendesk Shopify v1 app

April 16, 2018

July 11, 2018

October 12, 2018

Integration between Twitter Direct Messages and Zendesk Message

August 17, 2018

August 17, 2018

August 17, 2018

Legacy Guide theming experience

April 16, 2018

June 12, 2018

August 22, 2018

TLS protocol versions 1.0 and 1.1

April 26, 2018

June 14, 2018

June 14, 2018

Zendesk Android App support for Ice Cream Sandwich

February, 2018

March 30th, 2018

from v1.5.3

Zendesk iPhone app support for iOS 9 | February, 2018 | March 30th, 2018 | from v1.5.3
Zendesk Apps Framework v1 | March, 2017 | August 1st, 2017 | March 1st, 2018
Access policies for Help Center | June 12, 2017 | December 15, 2017 | December 15, 2017
Zendesk Microsoft Dynamics CRM integration | July 13, 2017 | October 13, 2017 | October 13, 2017
Zendesk SugarCRM integration | July 13, 2017 | October 13, 2017 | October 13, 2017
IP-based SSL certificates | July 13, 2017 | October 13, 2017 | October 13, 2017

Non-secure Help Center
domains

February 21, 2017

May 22, 2017

August 21, 2017

Service Level Agreements
(SLAs) v1

February 21, 2017

May 22, 2017

August 21, 2017

Plain text editor | February 21, 2017 | May 22, 2017 | August 21, 2017
Salesforce package legacy versions | April 25, 2017 | June 26, 2017 | June 26, 2017
Zendesk for iOS app | February 21, 2017 | May 22, 2017 | May 22, 2017
JIRA legacy integration | February 21, 2017 | March 21, 2017 | N/A
Windows Phone app | November 11, 2016 | December 31, 2016 | March 1, 2017
Community v1 | July 6th, 2016 | October 4, 2016 | February 1, 2017
Internet Explorer 8, 9 & 10 | March 15, 2016 | April 11, 2016 | N/A
Classic agent interface | Nov 30, 2015 | May 2, 2016 | Aug 1, 2016
Web portal | Nov 30, 2015 | Aug 1, 2016 | Nov 1, 2016
Feedback tab | Nov 30, 2015 | Aug 1, 2016 | Nov 1, 2016
Classic Chat | Nov 30, 2015 | Aug 1, 2016 | Nov 1, 2016