Announcing new keyboard shortcuts in Agent Workspace










Announced on
Rollout starts
Rollout ends


May 22, 2025
May 22,2025
May 22, 2025


Zendesk is excited to announce the release of additional keyboard shortcuts for agents in Agent Workspace. With these new keyboard shortcuts, agents can quickly perform key tasks like accepting or ending a messaging conversation.
This announcement covers the following topics:

What is changing?
Why is Zendesk making this change?
What do I need to do?

What is changing?
We have added the following keyboard shortcuts to Agent Workspace:


Action
Shortcut



Accepting a new conversation messaging or live chat conversation
Ctrl + Alt + Q


Ending a messaging or live chat conversation
Ctrl + Alt + E


Switching to another tab (1-9) in Agent Workspace
Ctrl + Shift + 1-9


Why is Zendesk making this change?
The new keyboard shortcuts bring parity with those previously available on the legacy Chat dashboard. With this change, we expect agents to perform tasks in the Agent Workspace as efficiently as on the Chat dashboard.
What do I need to do?
We have rolled out changes for all customers in the Agent Workspace, and no additional action is required.
If you have feedback or questions about this announcement, visit our community forum, where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.

