Announcing standard actions and action flows in Copilot procedures

Announced on | Rollout starts | Rollout ends
July 24, 2025 | July 24, 2025 | July 28, 2025

We’re excited to announce the availability of standard actions and action flows to enhance your Copilot procedures. These additions bring greater automation and precision to your workflows, empowering auto assist to make more accurate suggestions.

This announcement includes the following topics:

What is changing?

Why is Zendesk making this change?

What do I need to do?

What is changing?

You can now directly link standard actions and action flows directly in your procedures for auto assist.

Standard actions are internal actions that work without configuration. By linking them in procedures, you can ensure that auto assist performs the correct action for a request.

With action flows, you define a sequence of automated tasks. With this integration, auto assist can trigger these action flows directly from the procedure, orchestrating multiple automated steps seamlessly.

Why is Zendesk making this change?

Zendesk is making this change so that you can elevate your Copilot procedures by combining intelligent assistance with precise automation.

What do I need to do?

These enhancements are being rolled out to all customers with the Copilot add-on. To learn more, see About actions for auto assist and action flows.

If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.