Announcing attachment deletion schedules

Announced on | Rollout on
November 3, 2025 | November 3, 2025

We’re excited to announce the release of attachment deletion schedules. This feature lets you automatically delete attachments in bulk, helping you manage your data storage and comply with global privacy legislation such as GDPR and CPRA.

This announcement includes the following topics:

What’s changing?

Why is Zendesk making this change?

What do I need to do?

What’s changing?

Admins and agents in custom roles with permission can now create conditions for automatically deleting attachments on tickets that have been closed and archived.

For example, you can create attachment deletion schedules like these:

Delete attachments from all tickets that were created more than 1 year ago.

Delete attachments from all tickets in the HR ticket group that have been closed for more than six months, except for tickets with the tag hold.

Delete attachments on all tickets that have been closed for more than six months, except for tickets in the Legal group.

Similar to ticket deletion schedules, there are advanced conditions for customers with the ADPP add-on. See Creating attachment deletion schedules.

Why is Zendesk making this change?

Zendesk is committed to giving you control over your data, including deciding which data you keep and which data you delete.

What do I need to do?

No action is required. This feature is available now in your Zendesk account. For more information, see Creating attachment deletion schedules.

If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.