Announcing the new article editor as the default editor for Knowledge

Announced on | Rollout starts on | Rollout ends on
April 1, 2026 | April 1, 2026 | April 22, 2026

Beginning April 1, 2026, the new article editor will become the default editor for all Knowledge articles. The legacy editor will no longer be available after the rollout completes on April 22, 2026.

This announcement includes the following topics:

What’s changing?

Why is Zendesk making this change?

What do I need to do?

What’s changing?

The new article editor is now the default and only editor for creating and editing Knowledge articles. The legacy editor will be discontinued on April 22, 2026.

To support this transition and ensure continuity for articles created with different methods, we're introducing two new capabilities:

Legacy article read-only mode: Articles created or last edited in the legacy editor will open with their content protected in read-only mode. A banner was added to the article editor, recommending that you preview your changes before saving and migrating to the current article editor. If you aren't happy with the previewed article, you can close without saving to retain the unmigrated article.

API article read-only mode: Articles created or updated via the Articles API will open in read-only  mode when accessed in the article editor, which protects articles managed programmatically. A banner was added to the article editor notifying you that any content you edit locally in the article will be overwritten the next time the article content is updated through the API.

Why is Zendesk making this change?

This change simplifies your Knowledge authoring experience by providing one modern editor with improved reliability, better accessibility support, and advanced capabilities. By completing the transition to the new editor, we’re enabling faster innovation and ensuring  all Knowledge admins benefit from ongoing editor improvements.

What do I need to do?

If your articles are already in the new article editor, no action is needed. However if you have articles that have not yet been migrated to the new editor, open the articles in edit mode and follow the prompts to edit and preview your article. When you’re ready, you can save your article to save it in the current editor. See Editing articles in the knowledge base.

If you create or update articles via the API, no changes are required to your API integration. Articles will continue to accept updates via the API. However, if you need to manually edit API-managed articles, open the articles in edit mode and review messaging prior to editing and publishing.

If you have feedback or questions related to this announcement or if you need general assistance with your Zendesk products, contact Zendesk Customer Support.