Announcing new BambooHR and Shopify actions for action flows

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<td style="height: 22px; width: 33.3333%;"><strong>Announced on</strong></td>
<td><strong>Rollout on</strong></td>
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<td style="height: 22px; width: 33.3333%;">September 3, 2026</td>
<td>September 3, 2026</td>
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</table></figure><p>Zendesk is expanding the BambooHR and Shopify connectors in action flows, giving teams more ways to automate HR, employee support, order management, customer service, and ecommerce workflows.</p><p>This article includes the following sections:</p><ul>
<li data-list-item-id="e09fc9cea0c2b3448e1a7ae0a0b91b68d"><a href="#h_01K39FKN2ZKQS92V5424YQV505">What's changing?</a></li>
<li data-list-item-id="ec0825f374e5bdaa7e29f08249e551637"><a href="#h_01K3A7DY1MGYWC5Z9FE5WEZMD9">Why is Zendesk making this change?</a></li>
<li data-list-item-id="ef838ac57247b53ef77b867c3cde1b87c"><a href="#h_01K3A7FEPQBH8P3JPGKNBZRT8C">What do I need to do?</a></li>
</ul><h2 id="h_01K39FKN2ZKQS92V5424YQV505">What's changing?</h2><p>Zendesk is adding new actions to the BambooHR and Shopify connectors in action flows.</p><h3 id="h_01M1F8HZ2W4S12V3ECVYXJHV3D">BambooHR connector</h3><p>Seven new actions are available to help teams work with BambooHR custom fields and tables. These actions make it easier to manage additional employee information and automate workflows that use data stored in custom BambooHR tables.</p><p>With the expanded BambooHR connector, teams can:</p><ul>
<li data-list-item-id="e6bda7dc030c401fb3da35b6d3421c49d">Create, update, delete, and list records in BambooHR tables.</li>
<li data-list-item-id="ed1e3e278845fe6eabc31b1981c18e48e">Use custom employee and table data in automated workflows.</li>
<li data-list-item-id="ec4e506bdad1198564814fce544255f21">Support more employee onboarding, offboarding, profile management, and HR service workflows.</li>
</ul><p>For example, a workflow can create a record in a BambooHR custom table when an employee submits a request, update employee information when a ticket is resolved, or retrieve custom HR data to provide agents with additional context.</p><h3 id="h_01M1F8MVXXERQCV0ZD6CW4M0JJ">Shopify connector</h3><p>New actions are available to expand the Shopify connector’s order, customer, and product management capabilities.</p><p>With the expanded Shopify connector, teams can:</p><ul>
<li data-list-item-id="ef5668780a719072098e81b9ed8010967">Search for and look up orders.</li>
<li data-list-item-id="ecdb9962ff211577eb2ce32b3858999c3">Look up, search, create, and update customers.</li>
<li data-list-item-id="e33f7a2ab38b9335a1ef7ed49d751454e">Search for, look up, create, and update products.</li>
<li data-list-item-id="ef49b0d53894b94ce4743009804284c7f">Check return eligibility.</li>
<li data-list-item-id="e72ef08e94feeccd49083f9d8d8bfee01">Retrieve legal policies.</li>
</ul><p>For example, a workflow can look up an order from a Zendesk ticket, cancel an order or initiate a refund based on an approved request, update customer information, or retrieve return and policy details to help agents resolve ecommerce questions more efficiently.</p><h2 id="h_01K3A7DY1MGYWC5Z9FE5WEZMD9">Why is Zendesk making this change?</h2><p>Support teams often need to access and update information in HR and ecommerce systems while handling customer or employee requests. These expanded connector actions help teams:</p><ul>
<li data-list-item-id="eef88b0fc75c801244f95196e9160cb90">Reduce manual data entry and context switching.</li>
<li data-list-item-id="ef2fef9d040873121726f4ae7958401f0">Improve collaboration between teams.</li>
<li data-list-item-id="ed31c4b46cf41f30388e42bfbf06df3a1">Build more complete workflows without requiring manual handoffs between Zendesk and external systems.</li>
</ul><p>By expanding the available actions in BambooHR and Shopify, Zendesk helps teams create more connected and efficient workflows in action flows.</p><h2 id="h_01K3A7FEPQBH8P3JPGKNBZRT8C">What do I need to do?</h2><p>These connectors are being rolled out to all accounts with access to action flows. For more information, see the following articles:</p><ul>
<li data-list-item-id="ea8eb1531116023421e889928d612a7fc"><a href="https://support.zendesk.com/hc/en-us/articles/8855513857306" target="_blank" rel="noopener noreferrer">Understanding the action builder and action flows</a></li>
<li data-list-item-id="ee52eee46fe77ef5d14352e46e2b0e9af"><a href="https://support.zendesk.com/hc/en-us/articles/10042011737370-Using-BambooHR-actions-in-action-flows" target="_blank" rel="noopener noreferrer">Using BambooHR actions in action flows</a></li>
<li data-list-item-id="ec5a651a66ffc22f43af35337f844e445"><a href="https://support.zendesk.com/hc/en-us/articles/9849578907930-Using-Shopify-actions-in-action-flows" target="_blank" rel="noopener noreferrer">Using Shopify actions in action flows</a></li>
</ul><p>If you have feedback or questions related to this announcement, visit our <a href="https://community.zendesk.com/ideas" target="_blank" rel="noopener noreferrer"><span class="wysiwyg-underline">community forum</span></a> where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact <a href="https://support.zendesk.com/hc/en-us/articles/4408843597850" target="_blank" rel="noopener noreferrer"><span class="wysiwyg-underline">Zendesk Customer Support</span>.</a><br><br> </p>