Getting a list of integration IDs from messaging without connecting to AI agents

Zendesk AI agents are AI-powered chatbots that interact with your customers on messaging, email (including API and web form), and voice (EAP) channels. They can have conversations with customers and perform actions in authorized systems autonomously, automating and resolving issues so that your human agents can focus on more complex work.

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This guide describes how to obtain a list of integration IDs from messaging without connecting to AI agents.

Note: This guide uses Postman. If you don't have Postman, you can sign up for an account on the Postman website and download the app.

1. From the AI agents workspace, click Send an API request.

The following appears.

2. View the List Integrations GET request from Sunshine Conversations.

3. Copy the appropriate endpoint server from Sunshine Conversations, depending on your region, and paste it into Postman.

Next, we'll obtain the App ID as it's a required parameter in the List Integrations endpoint.

4. In Zendesk Admin Center, click Apps and integrations in the sidebar, then select APIs > Conversations API.

5. Click Create API key. If you are creating your first key, this button appears at the bottom of the page; if you have previously created a key, it appears in the top-right corner.

6. Enter an identifying name for the key in the Create new key dialog, then click Next.

7. In the Copy shared secret dialog, click Copy for each ID and secret key to save it to your clipboard, then click Next.

Important: Be sure to copy the App ID, Key ID and Secret Key and store them in a secure location, as they will not be shown again in the interface.

8. In Postman, replace {appId} in the URL with the App ID you copied from above.

9. Click the Authorization tab, and select Basic Auth from the dropdown menu.

10. For Username, enter the Key ID you previously copied. For Password, enter the Secret Key you copied earlier.

11. Click Send.

The response will list all of your integration IDs. Each integration ID will specify its type, making it easy to differentiate between them.

Now that you have the list of all your integrations, you can assign them a default responder. This prevents AI agents from taking over that channel.