Changing a User's Characteristics (Engage Legacy)

Each user's characteristics determine their role and capabilities in Amazon Connect. These characteristics include the routing profile, security profile, and phone type.

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How to change a user's characteristics

You can edit a user's characteristics (details and permissions) by:

Going to Users then User management in the Amazon Connect Dashboard.

Find and select the user.

Click Edit to update details like name, phone type, routing profile, or security profile.

Save your changes.

Users can also be edited in bulk.

For more information on editing users please see the AWS documentation:

https://docs.aws.amazon.com/connect/latest/adminguide/edit-users-in-bulk.html

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