Email Automatic BCC (Engage Legacy)

Customers often have a need to send all email communications to a specified email address.

As an example, you may want to send emails to qa@localmeasure.com so that you can perform quality checks on emails that are sent by your Agents.

In Engage, you can configure an Automatic BCC, which ensures that any relevant emails are sent to the email address by default - an Agent will not have to manually add the email address.

‍

How to configure an Automatic BCC

Automatic BCCs are configured within Workflows. This enables you to select which type of email Contacts should include a Automatic BCC.

In Engage, navigate to Settings

Select the Workflows tab

Click the Edit Workflow button for the relevant Workflow

Scroll down to the General Email Settings section

Add an email to the Automatic BCC field

Click the Save Workflow button

‍