Task Template Fields (Engage Legacy)

Task Templates have a range of field types that can be utilised.

The purpose of these field types is to ensure that valid data is collected by Agents when using the relevant Task within Engage.

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Format and Validation Options

Name | Description | Minimum length | Maximum length | Validation pattern | Validation display message | Read only | Minimum date | Step intervals | Minimum time | Maximum time | Maximum date
Single text input field | Simple text area | ✅ | ✅ | ✅ | ✅ | ✅ | ❌ | ❌ | ❌ | ❌ | ❌
Multiline input field | Larger text area | ❌ | ❌ | ❌ | ❌ | ❌ | ❌ | ❌ | ❌ | ❌ | ❌
Dropdown list | Single select for more than ten options | ❌ | ❌ | ❌ | ❌ | ❌ | ❌ | ❌ | ❌ | ❌ | ❌
Numbers only input field | Simple text area for numerical characters only | ✅ | ✅ | ❌ | ❌ | ✅ | ❌ | ✅ | ❌ | ❌ | ❌
Telephone input field | Simple text area specifically for phone numbers | ✅ | ✅ | ✅ | ✅ | ✅ | ❌ | ❌ | ❌ | ❌ | ❌
Email address input field | Used to capture email addresses | ❌ | ❌ | ✅ | ✅ | ✅ | ❌ | ❌ | ❌ | ❌ | ❌
URL input field | Used for website addresses only | ✅ | ✅ | ✅ | ✅ | ✅ | ❌ | ❌ | ❌ | ❌ | ❌
Date field | Date only | ❌ | ❌ | ❌ | ❌ | ✅ | ✅ | ❌ | ❌ | ❌ | ✅
Time field | Text field with strict validation requirements | ❌ | ❌ | ❌ | ❌ | ✅ | ❌ | ❌ | ✅ | ✅ | ❌
Hidden field | Input field that is not visible to the user | ❌ | ❌ | ❌ | ❌ | ❌ | ❌ | ❌ | ❌ | ❌ | ❌