Changing the Email Reply From Address (Engage Legacy)

When your Agents send emails via Engage, they can be configured to be sent from different email addresses (and names), depending on the Workflow via which the Contact is routed.

This will ensure that when your customer receives the email, it comes from a relevant and understandable email address.

Note that your email has to be verified in SES in order to be used in Engage Workflows.

How to configure the Reply From address

Login to Engage as an Admin

Navigate to the Settings page

Select the Workflows tab

On the relevant Workflow, click the Edit Workflow button

Scroll down to the General Email Settings section

Set the Reply From Email Address

Set the Reply From Name

Click to Save the Workflow

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