How to Customise Smart Composer (Engage Legacy)

When your Agents use Smart Composer Tools, you can define the tone that will be used to rewrite their messages.

The tone you set applies to:

Smart Grammar and Spell Checks

Smart Lengthen

Smart Shorten

How to Configure the Tone

Navigate to Settings

Select the Workflow tab

On the relevant Workflow, click the Edit workflow button

Scroll down to the Smart Tools section

Expand the Smart Composer section

Select the Tone of your choice

Click Save Workflow