Customer profiles: Duplicate Profiles and Identity Resolution (Engage Legacy)

Incorrect customer profile settings may result in duplicate profiles and therefore Local Measure recommends setting the CTR-NoInferred template for profile creation and auto-association within Customer Profiles, as shown below.

For details on the above, please refer to this article.

Additionally, Amazon Connect provides tools to consolidate duplicate profiles automatically. For instructions on configuring identity resolution please see this article.

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