Email Attachments (Engage Legacy)

To use Email Attachments, you must be on Cloud Formation Template v5.49.1 (or later).

Only users with Admin rights can access Settings

Navigate to Workflows (Settings -> Workflows)

Find the relevant Workflow and click the Edit workflow button

Scroll down to the General Email Settings section

Set the value for Email attachments

Allow - allows Agents to add files as attachments in emails

Disable - does not allow Agents to add files as attachments in emails

How to add attachments to emails

When on an Email contact, click the attachment icon

Drag and drop the required file, or click the on browse for file button

Note that Engage supports a maximum of 20mb of attached files per email (not per file).

Note that SES does not support the files types listed here.

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