Accessing the AI agents - Advanced add-on

The AI agents - Advanced add-on is where you access and work with advanced AI agents.

Users must have permission to access the add-on and, optionally, specific AI agents within the add-on. For more information, see Managing user access to advanced AI agents.

This article contains the following topics:

Accessing the AI agents - Advanced add-on

Switching between AI agents

Related article:

Navigating the AI agents - Advanced add-on

Accessing the AI agents - Advanced add-on

You access the AI agents - Advanced add-on through the Zendesk product tray.

To access AI agents - Advanced

Click the Zendesk products icon ( ) in the top bar, then select AI agents.

The AI agents - Advanced add-on opens to the dashboard.

For more information about using the dashboard, see Using the dashboard to monitor and manage advanced AI agents.

Switching between AI agents

Within the AI agents - Advanced add-on, you can switch between the different AI agents you have access to. This allows you to configure settings for each AI agent individually.

To switch between AI agents

In AI agents - Advanced, click the drop-down in the top-right corner.

Select the AI agent you want to switch to.

The options you see in this list depend on which AI agents an admin has given you permissions for.