Activating the Zendesk Agent Workspace


TheZendesk Agent Workspaceenables agents to manage all channels within the same interface. With the exception of a few legacy accounts, the Agent Worspace is activated by default. This article is for legacy accounts that haven't activated the Agent Workspace yet.


What's my plan?







All Suites

Team, Growth, Professional, Enterprise, or Enterprise Plus










Support

Team, Professional, or Enterprise










Location: Admin Center > Workspaces > Agent tools > Agent
Workspace

The Zendesk Agent Workspace enables agents to manage all
channels within the same interface. With the exception of a few legacy accounts, the Agent
Worspace is activated by default. This article is for legacy accounts that haven't activated
the Agent Workspace yet.
This article contains the following sections:

Preparing to activate
Activating the Agent Workspace

Related articles:

About the Zendesk Agent Workspace
Migrating to the Zendesk Agent Workspace



Preparing to activate

Before you can activate the Agent Workspace for the first time on an existing account,
you'll need to migrate your Chat departments into groups. For details, see Migrating to the Zendesk Agent Workspace. For some larger,
high-volume accounts, you may need to work with someone from Zendesk to activate the
workspace and migrate your account. We provide a checklist to help you determine if your account is ready for
migration.
The Agent Workspace is an account-wide setting that impacts all the agents on your account.
You cannot selectively activate it for certain agents. When you
activate the Agent Workspace, agents must refresh their browsers to see the change. Make
sure your agents wrap up any chats, calls, or unsaved tickets when you activate the
workspace. Otherwise, unsaved ticket replies, ongoing chats, and call recordings may be
lost. When the workspace is activated, Chat tickets cannot be updated using the Support
mobile app.
If you prefer, you can test out the migration on a Sandbox account first. This gives you
time to try out the Agent Workspace and train your agents before using the workspace in a
production environment.



Activating the Agent Workspace

To turn on the Agent Workspace


In Admin Center, click
Workspaces in the sidebar, then select Agent tools > Agent Workspace. You’ll see a description of some of the main Agent Workspace features with links to
more information.

Select Turn on the Agent Workspace.

Save your changes. When the workspace is successfully activated, a warning
message appears for agents currently working in the account.


Make sure your agents wrap up any messages, calls, or unsaved tickets, then click
Switch workspace.

To prevent application conflicts and potential tracking issues, Zendesk does not recommend
using the Support Chat app with the Zendesk Agent Workspace. When the Agent Workspace is
activated, the Support Chat app is automatically deactivated on your account.
To get the full agent experience, after you activate the workspace, you can set up social messaging channels and web messaging channels for the Zendesk Agent Workspace.


{
"@context": "https://schema.org",
"@type": "TechArticle",
"@id": "https://support.zendesk.com/hc/en-us/articles/4581758611866",
"url": "https://support.zendesk.com/hc/en-us/articles/4581758611866",
"headline": "Activating the Zendesk Agent Workspace",
"description": "You can activate the Agent Workspace for your account by migrating Chat departments into groups, enabling the workspace in Admin Center, and ensuring agents complete ongoing tasks before switching to the new interface.",
"articleSection": "Setting up Agent Workspace",
"datePublished": "2022-05-05T23:25:09+00:00",
"dateModified": "2026-05-15T23:24:01.597330+00:00",
"inLanguage": "en",
"mainEntityOfPage": {
"@type": "WebPage",
"@id": "https://support.zendesk.com/hc/en-us/articles/4581758611866"
},
"author": {
"@type": "Organization",
"name": "Zendesk",
"@id": "https://www.zendesk.com"
},
"publisher": {
"@type": "Organization",
"name": "Zendesk",
"@id": "https://www.zendesk.com"
},
"isPartOf": {
"@type": "WebSite",
"name": "Zendesk Help",
"@id": "https://support.zendesk.com/hc/"
},
"about": {
"@type": "SoftwareApplication",
"name": "Zendesk",
"@id": "https://www.zendesk.com"
}
}
//
const fast_path_style = document.createElement('style');
fast_path_style.innerHTML = `#article-body .fastpath{font-size:.9em;background-color:#f3f3f3;border:1px solid #d3d3d3;padding:10px 10px 8px;margin-bottom:16px}#article-body .fastpath::before{content:none!important}`;
document.head.appendChild(fast_path_style);
//

