Documentation resources for the Zendesk Agent Workspace

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</div><h2 id="h_01HBXMT0KNFNA87YEZTT08M7GA">Documentation resources for the basic features</h2><p><strong>For agents</strong></p><ul>
<li data-list-item-id="e19e10418c5cb63fce1aa4a134f4e385f"><a href="https://support.zendesk.com/hc/en-us/articles/4408821259930" target="_blank" rel="noopener noreferrer">About the Zendesk Agent Workspace</a></li>
<li data-list-item-id="ed0ef69a1fddf4b37fb16148174df8911"><a href="https://support.zendesk.com/hc/en-us/articles/4882193306394" target="_blank" rel="noopener noreferrer">Quick reference: Before and after activating the Agent Workspace</a></li>
<li data-list-item-id="e797e3d370eb8a5a15b72e295c2070f94"><a href="https://support.zendesk.com/hc/en-us/articles/4408824439194" target="_blank" rel="noopener noreferrer">Serving chats in the Zendesk Agent Workspace</a></li>
<li data-list-item-id="ea8d67d005cdae3ddc3d62b8b8e2f33a9"><a href="https://support.zendesk.com/hc/en-us/articles/4408844104986" target="_blank" rel="noopener noreferrer">Receiving and placing calls in the Zendesk Agent Workspace</a></li>
<li data-list-item-id="ef50e6a7e12c6d31ac2e4ad816e2e1076"><a href="https://support.zendesk.com/hc/en-us/articles/4408843683226" target="_blank" rel="noopener noreferrer">Receiving and sending messages in the Zendesk Agent Workspace</a></li>
<li data-list-item-id="eb67f738dc03e543eda8fffb3e9a1559b"><a href="https://support.zendesk.com/hc/en-us/articles/4408823962906" target="_blank" rel="noopener noreferrer">Managing conversations in the Zendesk Agent Workspace</a></li>
<li data-list-item-id="e668f91cb8ed6e5888fb9ca9703883317"><a href="https://support.zendesk.com/hc/en-us/articles/4408831849882" target="_blank" rel="noopener noreferrer">Composing messages in the Zendesk Agent Workspace</a></li>
<li data-list-item-id="e698c5305754dfc8bd40c5f03872ad163">
<a href="https://support.zendesk.com/hc/en-us/articles/5627101293722" target="_blank" rel="noopener noreferrer">Writing drafts of public</a> <a href="https://support.zendesk.com/hc/en-us/articles/5627101293722" target="_blank" rel="noopener noreferrer">replies in tickets</a>
</li>
<li data-list-item-id="e14efd363ab7799bebc634fd86d9941b8"><a href="https://support.zendesk.com/hc/en-us/articles/10236506512538" target="_blank" rel="noopener noreferrer">Checking spelling and grammar in ticket conversations</a></li>
<li data-list-item-id="e63d77567f1a4739f4d97c5419dd7417b"><a href="https://support.zendesk.com/hc/en-us/articles/4408822136346" target="_blank" rel="noopener noreferrer">Sharing chats with other agents</a></li>
<li data-list-item-id="ed439b4be784637c3a8abbd9df21b5c88"><a href="https://support.zendesk.com/hc/en-us/articles/4408832393114" target="_blank" rel="noopener noreferrer">Working with authenticated Chat visitors</a></li>
<li data-list-item-id="e7aef68f244578ed6231506a406e7bc7c"><a href="https://support.zendesk.com/hc/en-us/articles/4408829170458" target="_blank" rel="noopener noreferrer">Viewing customer context</a></li>
<li data-list-item-id="e203d3a785760117befec8fb2237aa6b4"><a href="https://support.zendesk.com/hc/en-us/articles/4408844108826" target="_blank" rel="noopener noreferrer">Using ticket tabs to manage conversations</a></li>
<li data-list-item-id="e92095ca24062281a838d0eb9ae323581"><a href="https://support.zendesk.com/hc/en-us/articles/4408822099738" target="_blank" rel="noopener noreferrer">Working with Chat tags in the Zendesk Agent Workspace</a></li>
<li data-list-item-id="e9a3155929a08f1b53263644ebeb4b823"><a href="https://support.zendesk.com/hc/en-us/articles/4408832500506" target="_blank" rel="noopener noreferrer">Translating conversations in the Zendesk Agent Workspace</a></li>
<li data-list-item-id="ef92c37885f9e0aa5d47f5b322afb029e"><a href="https://support.zendesk.com/hc/en-us/articles/4408836526362" target="_blank" rel="noopener noreferrer">Using the context panel in the Zendesk Agent Workspace</a></li>
<li data-list-item-id="e1cc915c0085281b7d76e3575b8fa09e7"><a href="https://support.zendesk.com/hc/en-us/articles/4418444462618" target="_blank" rel="noopener noreferrer">Resizing the ticket properties panel</a></li>
<li data-list-item-id="eddd3319b67ff91daa7e400f9c6c3679b"><a href="https://support.zendesk.com/hc/en-us/articles/4408846470170" target="_blank" rel="noopener noreferrer">Redacting ticket content</a></li>
<li data-list-item-id="ec81164246a3d697fc984457a8300a547"><a href="https://support.zendesk.com/hc/en-us/articles/4408826700570" target="_blank" rel="noopener noreferrer">Searching, linking, and quoting content in tickets</a></li>
<li data-list-item-id="ebd46b8616841a4d33b0785a1ae24cd78"><a href="https://support.zendesk.com/hc/en-us/articles/4408826160922" target="_blank" rel="noopener noreferrer">Flagging articles in Knowledge</a></li>
<li data-list-item-id="e128727ce482e9fff735bc269d70621b4"><a href="https://support.zendesk.com/hc/en-us/articles/6066877041690" target="_blank" rel="noopener noreferrer">Managing app shortcuts</a></li>
<li data-list-item-id="e612689131f1a5de8bee40f436b96bdad"><a href="https://support.zendesk.com/hc/en-us/articles/5064623131418" target="_blank" rel="noopener noreferrer">Using Agent Home to to manage your work efficiently</a></li>
<li data-list-item-id="ebbda4b359517e78b4f2a65b4d443ef52"><a href="https://support.zendesk.com/hc/en-us/articles/9011095783322" target="_blank" rel="noopener noreferrer">Using dark mode to increase agent display options</a></li>
<li data-list-item-id="e98648f10ccd1f1da2f28d002f2e28b73"><a href="https://support.zendesk.com/hc/en-us/articles/10413364615194" target="_blank" rel="noopener noreferrer">Using split view on Agent Home (EAP)</a></li>
<li data-list-item-id="e4562cb92c3585ae797495cdd170510a1"><a href="https://support.zendesk.com/hc/en-us/articles/4408821805338" target="_blank" rel="noopener noreferrer">Limitations</a></li>
</ul><p><strong>For administrators</strong></p><ul>
<li data-list-item-id="e79b390d5db2bc3642092b06f00281c0a"><a href="https://support.zendesk.com/hc/en-us/articles/6438860911258" target="_blank" rel="noopener noreferrer">Best practices for getting the most out of Agent Home</a></li>
<li data-list-item-id="eedfcdf45396c8843ab92579d90d7c1bb"><a href="https://support.zendesk.com/hc/en-us/articles/4408824058138" target="_blank" rel="noopener noreferrer">Optimizing the Zendesk Agent Workspace</a></li>
<li data-list-item-id="ea4c2f8198dc3e1f71b1115966e4bb785"><a href="https://support.zendesk.com/hc/en-us/articles/6354521610906" target="_blank" rel="noopener noreferrer">Resource recommendations for the Zendesk Agent Workspace</a></li>
<li data-list-item-id="ef4cccb04927fef27205e8dd50eb3c0ba"><a href="https://support.zendesk.com/hc/en-us/articles/4408843572762" target="_blank" rel="noopener noreferrer">Resources for upgrading to the Zendesk Agent Workspace</a></li>
<li data-list-item-id="e46300e48582354ec9734750f236159fe"><a href="https://support.zendesk.com/hc/en-us/articles/4583448479514" target="_blank" rel="noopener noreferrer">Migrating to the Zendesk Agent Workspace</a></li>
<li data-list-item-id="e6161fd77aa6b3ac71cfb4a2d89e90857"><a href="https://support.zendesk.com/hc/en-us/articles/4408830603674" target="_blank" rel="noopener noreferrer">Using the Chat dashboard with the Zendesk Agent Workspace</a></li>
<li data-list-item-id="ef051f1d67ef55233f8fbc2347cd1c5a0"><a href="https://support.zendesk.com/hc/en-us/articles/4408821752346" target="_blank" rel="noopener noreferrer">Managing groups of agents in the Zendesk Agent Workspace</a></li>
<li data-list-item-id="e2f1561c962f3ac1d1d75008c09d7b988"><a href="https://support.zendesk.com/hc/en-us/articles/4408842669594" target="_blank" rel="noopener noreferrer">Enabling secure chat attachments in the Zendesk Agent Workspace</a></li>
<li data-list-item-id="ede3ff2e8d61fe3e6599499d73ba7acdc"><a href="https://support.zendesk.com/hc/en-us/articles/4408828503450" target="_blank" rel="noopener noreferrer">Configuring the context panel in the Zendesk Agent Workspace</a></li>
<li data-list-item-id="e318ad60c7a0e3693620ea4dc195cc966"><a href="https://support.zendesk.com/hc/en-us/articles/4408835750042" target="_blank" rel="noopener noreferrer">Enabling focus mode for voice and chat in the Zendesk Agent Workspace</a></li>
<li data-list-item-id="eea79629439b42e7a4f6de946354a12e6"><a href="https://support.zendesk.com/hc/en-us/articles/4678687498778" target="_blank" rel="noopener noreferrer">Assessing my apps for migration to the Zendesk Agent Workspace</a></li>
<li data-list-item-id="e492cc2043c0965f871833dbf5c910639"><a href="https://support.zendesk.com/hc/en-us/articles/4409149119514" target="_blank" rel="noopener noreferrer">About omnichannel routing with unified agent status</a></li>
<li data-list-item-id="e43dccd0dac69afb315c14b58b3e0804c"><a href="https://support.zendesk.com/hc/en-us/articles/4412575841306" target="_blank" rel="noopener noreferrer">Activating custom ticket statuses</a></li>
<li data-list-item-id="e095aa62e8b821349bd257781a9373c41"><a href="https://support.zendesk.com/hc/en-us/articles/5447690090138" target="_blank" rel="noopener noreferrer">About custom layouts</a></li>
<li data-list-item-id="e67da5f2997d65fd725c7d6f15673e66f"><a href="https://support.zendesk.com/hc/en-us/articles/7311483647002" target="_blank" rel="noopener noreferrer">Resources for using custom layouts</a></li>
<li data-list-item-id="e2642c752db7aeaaa9618e20412ff83b2"><a href="https://support.zendesk.com/hc/en-us/articles/6866142556954" target="_blank" rel="noopener noreferrer">Managing shared app shortcuts</a></li>
<li data-list-item-id="e5212ff9bda18e3652d751d421979c69e"><a href="https://support.zendesk.com/hc/en-us/articles/5608712782362" target="_blank" rel="noopener noreferrer">Using AI to summarize and enhance ticket comments</a></li>
<li data-list-item-id="e79603b5f81b6b547fde1a5f505d93730"><a href="https://support.zendesk.com/hc/en-us/articles/5768595554714-" target="_blank" rel="noopener noreferrer">Configuring the essentials card</a></li>
<li data-list-item-id="eb9e287c08fabf3db437303319783d0b5"><a href="https://support.zendesk.com/hc/en-us/articles/5914453843994" target="_blank" rel="noopener noreferrer">Understanding custom objects</a></li>
<li data-list-item-id="eed88b09e3a21385577781bf1f337868e"><a href="https://support.zendesk.com/hc/en-us/articles/6070249202202" target="_blank" rel="noopener noreferrer">Configuring the conversation flow and composer location in tickets</a></li>
<li data-list-item-id="e1a3306b2d5778a0dc95d2085e3f5987c"><a href="https://support.zendesk.com/hc/en-us/articles/9235063674138" target="_blank" rel="noopener noreferrer">Activating and deactivating dark mode for your account</a></li>
<li data-list-item-id="e89418a0ab0d5dfc9bab29640e4186e8a"><a href="https://support.zendesk.com/hc/en-us/articles/6357995390106" target="_blank" rel="noopener noreferrer">Support recipe: Creating a view to replicate the legacy agent dashboard</a></li>
<li data-list-item-id="e29059d1d39d762abf2e6785cd04f2a94"><a href="https://support.zendesk.com/hc/en-us/articles/6362236556698" target="_blank" rel="noopener noreferrer">Support recipe: Creating a view to show CSAT ratings without the legacy agent dashboard</a></li>
</ul><h2 id="h_01HBXMT0KPN243DAJC61NX585F">Documentation resources for messaging</h2><p><strong>For agents</strong></p><ul>
<li data-list-item-id="e9ad267d7f82a67b3556baea4adb913d8"><a href="https://support.zendesk.com/hc/en-us/articles/4408821259930#topic_tqs_4ss_tjb" target="_blank" rel="noopener noreferrer">Messaging support in the Zendesk Agent Workspace</a></li>
<li data-list-item-id="eb6d4a17c13b00102dc9888f313388ccd"><a href="https://support.zendesk.com/hc/en-us/articles/4408821905434" target="_blank" rel="noopener noreferrer">Agent Workspace for Zendesk Messaging</a></li>
<li data-list-item-id="e7dd31e7a002e1d2a940a3587c5ef3c2a"><a href="https://support.zendesk.com/hc/en-us/articles/4408843683226" target="_blank" rel="noopener noreferrer">Receiving and sending messages in the Zendesk Agent Workspace</a></li>
<li data-list-item-id="e2393926af7fe368294d73e2a8019160a"><a href="https://support.zendesk.com/hc/en-us/articles/4408829025690" target="_blank" rel="noopener noreferrer">Using the notifications list to manage conversations</a></li>
<li data-list-item-id="e2e108d4803c2448a57c7e81eba3e0871"><a href="https://support.zendesk.com/hc/en-us/articles/6009407849754#topic_ezm_5yy_fzb" target="_blank" rel="noopener noreferrer">Automatically accepting conversations in Agent Workspace</a></li>
<li data-list-item-id="e6a10770ac19ccb26203e288c558ec270"><a href="https://support.zendesk.com/hc/en-us/articles/6150674106266" target="_blank" rel="noopener noreferrer">Collaborating on messaging conversations</a></li>
</ul><p><strong>For administrators</strong></p><ul>
<li data-list-item-id="e5de27789e2b47e08d7a14a1d15c97e1c"><a href="https://support.zendesk.com/hc/en-us/articles/4408844004122" target="_blank" rel="noopener noreferrer">About messaging channels for the Zendesk Agent Workspace</a></li>
<li data-list-item-id="e4ae4237b8d487b7e30f7da2f171e359f"><a href="https://support.zendesk.com/hc/en-us/sections/4405298882330" target="_blank" rel="noopener noreferrer">Zendesk messaging</a></li>
<li data-list-item-id="ec6f9b185232a65ef6460721dc661112f"><a href="https://support.zendesk.com/hc/en-us/articles/6009407849754#topic_yf3_5yy_fzb" target="_blank" rel="noopener noreferrer">Turning on auto-accept functionality</a></li>
<li data-list-item-id="ef43dba03e44645ee20753bd4e30e093f"><a href="https://support.zendesk.com/hc/en-us/articles/4408835753370" target="_blank" rel="noopener noreferrer">Adding Facebook Messenger channels to the Zendesk Agent Workspace</a></li>
<li data-list-item-id="eafeae798b4bc778e958401064ca2f105"><a href="https://support.zendesk.com/hc/en-us/articles/4408832388250" target="_blank" rel="noopener noreferrer">Adding X Corp DM channels to the Zendesk Agent Workspace</a></li>
<li data-list-item-id="ebaf5b4a2a9e723c1c11f3c62effdcf91"><a href="https://support.zendesk.com/hc/en-us/articles/4408842821786-" target="_blank" rel="noopener noreferrer">Adding WhatsApp channels to the Zendesk Agent Workspace</a></li>
<li data-list-item-id="e8a4d28e021f352bdcc1b217838068c2b"><a href="https://support.zendesk.com/hc/en-us/articles/4408820034970" target="_blank" rel="noopener noreferrer">Adding WeChat channels to the Zendesk Agent Workspace</a></li>
<li data-list-item-id="ec2a32bf4f4d46ee84e41fb0f9b89afeb"><a href="https://support.zendesk.com/hc/en-us/articles/4408844138394" target="_blank" rel="noopener noreferrer">Adding LINE channels to the Zendesk Agent Workspace</a></li>
<li data-list-item-id="e3a9ed797c837a6cbbdb92634d512180b"><a href="https://support.zendesk.com/hc/en-us/articles/4408836484378" target="_blank" rel="noopener noreferrer">Adding Sunshine Conversations channels to the Zendesk Agent Workspace</a></li>
<li data-list-item-id="e234735615d7f3bafd6a1873e47c831ed"><a href="https://support.zendesk.com/hc/en-us/articles/4408838007578" target="_blank" rel="noopener noreferrer">Sending automatic responses to social messages</a></li>
<li data-list-item-id="e09c8ca4b0b64ff75289d390f354ea871"><a href="https://support.zendesk.com/hc/en-us/articles/4408822342938" target="_blank" rel="noopener noreferrer">Messaging reporting in the Zendesk Agent Workspace</a></li>
<li data-list-item-id="eca69b282a7fdd7a0be66d82b2b887498"><a style="background-color: #ffffff; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;" href="https://support.zendesk.com/hc/en-us/articles/4408832576410" target="_blank" rel="noopener noreferrer">Migrating social messaging channels to the Zendesk Agent Workspace (Facebook Messenger, X Corp DM)</a></li>
<li data-list-item-id="ed62e3c8f5330be2b72a9330e3920b194"><a href="https://support.zendesk.com/hc/en-us/articles/4408824569114" target="_blank" rel="noopener noreferrer">Migrating social messaging channels to the Zendesk Agent Workspace (WhatsApp, LINE, WeChat)</a></li>
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