Welcome to employee service resources

Zendesk for Employee Service is a modern solution that leverages the latest AI technology to streamline employee service operations, improve support team efficiency, and increase employee satisfaction through integrated, intuitive, and personalized service. Great employee service isn’t just good for employees. It’s good for business. Here, you’ll find links to resources that can help you streamline your service delivery and provide quality employee service with Zendesk, resulting in happier, more productive employees.





General resources
Use these resources to learn more about how Zendesk delivers quality employee service using our own solution.

How Zendesk delivers seamless internal support (video)
How the Zendesk People and Places organization delivers internal support
Getting started with reporting for employee service






Resources for support and ticketing
Refer to the following articles to discover ways to optimize your support for employee service.

Using Support for your Business-to Employee (B2E) business
Using a conversation bot in the Slack Direct Messages channel








Resources for your help center
An internal knowledge base is vital to ensure your employees get the help they need and keep your ticket volume low.

Planning your self-service content structure
Best practices for creating an internal knowledge base
Using AI-powered intents with conversation bots (Copilot add-on)






Recipes and examples
Use these examples to help optimize the suite to give your employees the best experience.

Setting up basic request ticket forms
Setting up basic change management
User and organization fields
Using custom objects to manage assets in Zendesk
See a demo of how Zendesk helps HR and IT teams








You'll find many helpful articles on the Zendesk Blog, including these articles about providing great employee service as a building block in giving your teams the holistic employee experience they deserve.

What is employee experience?
The business imperative of supporting your people
Employee experience journey mapping: A step-by-step guide
Employee experience: Internal help desks and the future of work
Four employee experience strategies for more resilient teams










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