About the Zendesk Suite plan types

<div class="body">
<p class="p"><img src="https://support.zendesk.com/hc/article_attachments/7856386146842" alt="Plan-availability-template_2021_Zendesk_Suite_All_1.png"></p>
<p class="p">The Zendesk Suite enables you to deliver personalized customer support across all of your business channels like email, voice, chat, and more. The suite is available in various plans to suit your business needs.</p>
<p class="p">This article contains the following sections:</p>
<ul id="spp_about_plan_types__ul_o3q_zfc_gnb" class="ul">
<li class="li"><a href="#ariaid-title2" target="_self">About current Zendesk Suite plans</a></li>
<li class="li"><a href="#h_01ESKZZ5VFAG3EYECPSK8RAVTA" target="_self">About legacy Support Suite plans</a></li>
<li class="li"><a href="#ariaid-title8" target="_self">Viewing your plan type</a></li>
</ul>
</div>
<div id="topic_hcx_4cc_gnb" class="topic nested1" aria-labelledby="ariaid-title2">
<h2 id="ariaid-title2" class="title topictitle2">About current Zendesk Suite plans</h2>
<div class="body">
<p class="p">All plans include these fundamental features:</p>
<ul>
<li class="p">Ticketing system</li>
<li class="p">Messaging across web, mobile, and social media</li>
<li class="p">Email, voice, SMS, and live chat support</li>
<li class="p">A unified agent workspace</li>
<li class="p">Pre-built reporting and analytics dashboards</li>
<li class="p">Access to prebuilt apps and integrations from the <a href="https://www.zendesk.com/apps/" target="_self">Zendesk Marketplace</a>
</li>
</ul>
<p class="p">The current Zendesk Suite plans are:</p>
<table style="border-collapse: collapse; width: 100%; height: 132px;" border="1">
<tbody>
<tr style="height: 22px;">
<td style="width: 26.8571%; height: 22px;"><strong>Plan</strong></td>
<td style="width: 73.1429%; height: 22px;"><strong>Description</strong></td>
</tr>
<tr style="height: 22px;">
<td style="width: 26.8571%; height: 22px;"><strong>Team</strong></td>
<td style="width: 73.1429%; height: 22px;">
<p><span style="font-weight: 400;">Our least-expensive Suite plan. It includes the basic features you need to deliver omnichannel support wherever your customers need it. Team </span>includes the fundamental features plus a single help center, up to 50 AI-powered automated answers, pre-built reports, support from the Zendesk team, and more.</p>
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 26.8571%; height: 22px;"><strong>Growth</strong></td>
<td style="width: 73.1429%; height: 22px;">
<p><span style="font-weight: 400;">Includes all the features in the Suite Team plan plus additional features to handle higher support volume. Growth includes</span> multiple help centers, up to 100 AI-powered answers, conversation routing based on skills, light agents, a self-service portal, and more.</p>
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 26.8571%; height: 22px;"><strong>Professional</strong></td>
<td style="width: 73.1429%; height: 22px;">
<p><span style="font-weight: 400;">Includes all the features in the Suite Growth plan plus additional features for growing teams, better collaboration, routing, and analytics. Professional adds capabilities</span> like AI-powered answers, community forums, SLA management, custom reports, and more. Plans purchased after April 13, 2023 also include Sunshine conversations. </p>
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 26.8571%; height: 22px;"><strong>Enterprise</strong></td>
<td style="width: 73.1429%; height: 22px;">
<p><span style="font-weight: 400;">Includes all the features in the Suite Professional plan plus additional features for delivering personalized customer experiences at scale. Enterprise helps you </span>scale up your support with custom permissions, agent workspaces, and branding. It also includes real-time shareable reports, a sandbox environment for testing, and more.</p>
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 26.8571%; height: 22px;"><strong>Enterprise Plus</strong></td>
<td style="width: 73.1429%; height: 22px;">
<p><span style="font-weight: 400;">Includes all the features in the Suite Enterprise plan plus you can add additional features that tailor Zendesk exactly to your needs. It </span>includes everything from the other plans plus an enhanced sandbox environment, enhanced disaster recovery, a high volume API add-on, and more.</p>
</td>
</tr>
</tbody>
</table>
</div>
<div id="topic_p3t_tfc_gnb" class="topic nested2" aria-labelledby="ariaid-title3">
<p>For more information, see the <a href="https://www.zendesk.com/pricing/#compare-plans" target="_self" rel="undefined">Zendesk Suite plan comparison</a>.</p>
</div>
</div>
<div id="topic_vw4_t2c_gnb" class="topic nested1" aria-labelledby="ariaid-title5">
<h2 id="h_01ESKZZ5VFAG3EYECPSK8RAVTA" class="title topictitle2">About legacy Support Suite plans</h2>
<p>The legacy Zendesk Support Suite offered two plan types that contained Support, Guide, Chat, Talk, and social messaging in one bundle.</p>
<p>The legacy Support Suite plans are:</p>
<ul>
<li>
<strong>Support Suite Professional</strong>, included the Professional plan versions of Support, Guide, Chat, Talk, plus the social messaging add-on.</li>
<li>
<strong>Support Suite Enterprise</strong>, included the Enterprise plan versions of Support, Guide, Chat, Talk, plus the social messaging add-on.</li>
</ul>
<p><span>When features are added to the current Professional or Enterprise versions of Support, Guide, Chat, or Talk, or social messaging, they will also be added to the equivalent legacy Support Suite plan.</span></p>
<p><span>The following table shows feature availability for Support Suite plans as of January 31, 2021.</span></p>
<p><span>For information about pricing, see the <a href="https://www.zendesk.com/pricing/#everyone" target="_self">Suite pricing page</a>.</span></p>
<table dir="ltr" style="width: 665px; height: 1628px;" border="1" cellspacing="0" cellpadding="0">
<colgroup> <col width="367"> <col width="208"> <col width="218"> </colgroup>
<tbody>
<tr style="height: 22px;">
<td style="width: 281.609px; height: 22px;" data-sheets-value='{"1":2,"2":"Agent workspace"}'><strong>Agent workspace</strong></td>
<td class="wysiwyg-text-align-center" style="width: 360.391px; height: 22px;" colspan="2" data-sheets-value='{"1":2,"2":"Unified agent workspace"}'><em>Unified agent workspace</em></td>
</tr>
<tr style="height: 22px;">
<td style="width: 281.609px; height: 22px;" data-sheets-value='{"1":2,"2":"Support"}'><strong>Support</strong></td>
<td class="wysiwyg-text-align-center" style="width: 360.391px; height: 22px;" colspan="2" data-sheets-value='{"1":2,"2":"Customer service ticketing"}'><em>Customer service ticketing</em></td>
</tr>
<tr style="height: 22px;">
<td style="width: 281.609px; height: 22px;" data-sheets-value='{"1":2,"2":"Email"}'>Email</td>
<td class="wysiwyg-text-align-center" style="width: 174.656px; height: 22px;" data-sheets-value='{"1":2,"2":"Y"}'>Y</td>
<td class="wysiwyg-text-align-center" style="width: 174.734px; height: 22px;" data-sheets-value='{"1":2,"2":"Y"}'>Y</td>
</tr>
<tr style="height: 44px;">
<td style="width: 281.609px; height: 44px;" data-sheets-value='{"1":2,"2":"Public social channels (Facebook and Twitter)"}'>Public social channels (Facebook and X Corp)</td>
<td class="wysiwyg-text-align-center" style="width: 174.656px; height: 44px;" data-sheets-value='{"1":2,"2":"Y"}'>Y</td>
<td class="wysiwyg-text-align-center" style="width: 174.734px; height: 44px;" data-sheets-value='{"1":2,"2":"Y"}'>Y</td>
</tr>
<tr style="height: 95px;">
<td style="width: 281.609px; height: 95px;" data-sheets-value='{"1":2,"2":"Social Messaging add-on (WhatsApp***, WeChat, LINE, Facebook Messenger, and Twitter Direct Messages)"}'>
<p>Social Messaging add-on</p>
<p>(WhatsApp***, WeChat, LINE, Facebook Messenger, and X Corp Direct Messages)</p>
</td>
<td class="wysiwyg-text-align-center" style="width: 174.656px; height: 95px;" data-sheets-value='{"1":2,"2":"Y"}'>Y</td>
<td class="wysiwyg-text-align-center" style="width: 174.734px; height: 95px;" data-sheets-value='{"1":2,"2":"Y"}'>Y</td>
</tr>
<tr style="height: 22px;">
<td style="width: 281.609px; height: 22px;" data-sheets-value='{"1":2,"2":"Web widget &amp; Mobile SDK"}'>Web Widget &amp; Mobile SDK</td>
<td class="wysiwyg-text-align-center" style="width: 174.656px; height: 22px;" data-sheets-value='{"1":2,"2":"Y"}'>Y</td>
<td class="wysiwyg-text-align-center" style="width: 174.734px; height: 22px;" data-sheets-value='{"1":2,"2":"Y"}'>Y</td>
</tr>
<tr style="height: 44px;">
<td style="width: 281.609px; height: 44px;" data-sheets-value='{"1":2,"2":"Reporting and dashboards, powered by Zendesk Explore"}' data-sheets-hyperlink="https://www.zendesk.com/explore/pricing/#pricing" data-sheets-hyperlinkruns='[null,37,"https://www.zendesk.com/explore/pricing/#pricing"]{"1":52}'>
<a class="in-cell-link" href="https://www.zendesk.com/explore/pricing/#pricing" target="_blank" rel="noopener"><span>Reporting and dashboards, powered by </span><span></span></a><a class="in-cell-link" href="https://www.zendesk.com/explore/pricing/#pricing" target="_blank" rel="noopener">Zendesk Explore</a>
</td>
<td class="wysiwyg-text-align-center" style="width: 174.656px; height: 44px;" data-sheets-value='{"1":2,"2":"Y"}'>Y</td>
<td class="wysiwyg-text-align-center" style="width: 174.734px; height: 44px;" data-sheets-value='{"1":2,"2":"Y"}'>Y</td>
</tr>
<tr style="height: 44px;">
<td style="width: 281.609px; height: 44px;" data-sheets-value='{"1":2,"2":"Customizable reports and dashboards, powered by Zendesk Explore"}' data-sheets-hyperlink="https://www.zendesk.com/explore/pricing/#pricing" data-sheets-hyperlinkruns='[null,48,"https://www.zendesk.com/explore/pricing/#pricing"]{"1":63}'>
<a class="in-cell-link" href="https://www.zendesk.com/explore/pricing/#pricing" target="_blank" rel="noopener"><span>Customizable reports and dashboards, powered by </span><span></span></a><a class="in-cell-link" href="https://www.zendesk.com/explore/pricing/#pricing" target="_blank" rel="noopener">Zendesk Explore</a>
</td>
<td class="wysiwyg-text-align-center" style="width: 174.656px; height: 44px;" data-sheets-value='{"1":2,"2":"$"}'>$</td>
<td class="wysiwyg-text-align-center" style="width: 174.734px; height: 44px;" data-sheets-value='{"1":2,"2":"$"}'>$</td>
</tr>
<tr style="height: 22px;">
<td style="width: 281.609px; height: 22px;" data-sheets-value='{"1":2,"2":"Private custom apps and integrations"}'>Private custom apps and integrations</td>
<td class="wysiwyg-text-align-center" style="width: 174.656px; height: 22px;" data-sheets-value='{"1":2,"2":"Y"}'>Y</td>
<td class="wysiwyg-text-align-center" style="width: 174.734px; height: 22px;" data-sheets-value='{"1":2,"2":"Y"}'>Y</td>
</tr>
<tr style="height: 22px;">
<td style="width: 281.609px; height: 22px;" data-sheets-value='{"1":2,"2":"Multiple ticket forms"}'>Multiple ticket forms</td>
<td class="wysiwyg-text-align-center" style="width: 174.656px; height: 22px;" data-sheets-value='{"1":2,"2":"$"}'>$</td>
<td class="wysiwyg-text-align-center" style="width: 174.734px; height: 22px;" data-sheets-value='{"1":2,"2":"Y"}'>Y</td>
</tr>
<tr style="height: 22px;">
<td style="width: 281.609px; height: 22px;" data-sheets-value='{"1":2,"2":"Business rules analysis"}'>Business rules analysis</td>
<td class="wysiwyg-text-align-center" style="width: 174.656px; height: 22px;"> </td>
<td class="wysiwyg-text-align-center" style="width: 174.734px; height: 22px;" data-sheets-value='{"1":2,"2":"Y"}'>Y</td>
</tr>
<tr style="height: 22px;">
<td style="width: 281.609px; height: 22px;" data-sheets-value='{"1":2,"2":"Custom roles and permissions"}'>Custom roles and permissions</td>
<td class="wysiwyg-text-align-center" style="width: 174.656px; height: 22px;"> </td>
<td class="wysiwyg-text-align-center" style="width: 174.734px; height: 22px;" data-sheets-value='{"1":2,"2":"Y"}'>Y</td>
</tr>
<tr style="height: 22px;">
<td style="width: 281.609px; height: 22px;" data-sheets-value='{"1":2,"2":"Multibrand"}'>Multibrand</td>
<td class="wysiwyg-text-align-center" style="width: 174.656px; height: 22px;"> </td>
<td class="wysiwyg-text-align-center" style="width: 174.734px; height: 22px;" data-sheets-value='{"1":2,"2":"Y"}'>Y</td>
</tr>
<tr style="height: 22px;">
<td style="width: 281.609px; height: 22px;" data-sheets-value='{"1":2,"2":"Guided mode"}'>Guided mode</td>
<td class="wysiwyg-text-align-center" style="width: 174.656px; height: 22px;"> </td>
<td class="wysiwyg-text-align-center" style="width: 174.734px; height: 22px;" data-sheets-value='{"1":2,"2":"Y"}'>Y</td>
</tr>
<tr style="height: 22px;">
<td style="width: 281.609px; height: 22px;" data-sheets-value='{"1":2,"2":"Satisfaction prediction"}'>Satisfaction prediction</td>
<td class="wysiwyg-text-align-center" style="width: 174.656px; height: 22px;"> </td>
<td class="wysiwyg-text-align-center" style="width: 174.734px; height: 22px;" data-sheets-value='{"1":2,"2":"Y"}'>Y</td>
</tr>
<tr style="height: 22px;">
<td style="width: 281.609px; height: 22px;" data-sheets-value='{"1":2,"2":"See more"}' data-sheets-hyperlink="https://www.zendesk.com/support/compare/#compare"><a class="in-cell-link" href="https://www.zendesk.com/support/compare/#compare" target="_blank" rel="noopener">See more</a></td>
<td class="wysiwyg-text-align-center" style="width: 174.656px; height: 22px;"> </td>
<td class="wysiwyg-text-align-center" style="width: 174.734px; height: 22px;"> </td>
</tr>
<tr style="height: 22px;">
<td style="width: 281.609px; height: 22px;" data-sheets-value='{"1":2,"2":"Guide"}'><strong>Guide</strong></td>
<td class="wysiwyg-text-align-center" style="width: 360.391px; height: 22px;" colspan="2" data-sheets-value='{"1":2,"2":"Knowledge base and self-service"}'><em>Knowledge base and self-service</em></td>
</tr>
<tr style="height: 44px;">
<td style="width: 281.609px; height: 44px;" data-sheets-value='{"1":2,"2":"AI-powered suggestions with Answer Bot"}'>AI-powered suggestions with Answer Bot</td>
<td class="wysiwyg-text-align-center" style="width: 174.656px; height: 44px;" data-sheets-value='{"1":2,"2":"$"}'>$</td>
<td class="wysiwyg-text-align-center" style="width: 174.734px; height: 44px;" data-sheets-value='{"1":2,"2":"$"}'>$</td>
</tr>
<tr style="height: 22px;">
<td style="width: 281.609px; height: 22px;" data-sheets-value='{"1":2,"2":"Agent-only knowledge base"}'>Agent-only knowledge base</td>
<td class="wysiwyg-text-align-center" style="width: 174.656px; height: 22px;" data-sheets-value='{"1":2,"2":"Y"}'>Y</td>
<td class="wysiwyg-text-align-center" style="width: 174.734px; height: 22px;" data-sheets-value='{"1":2,"2":"Y"}'>Y</td>
</tr>
<tr style="height: 44px;">
<td style="width: 281.609px; height: 44px;" data-sheets-value='{"1":2,"2":"Flag and create knowledge with Knowledge Capture App"}'>Flag and create knowledge with Knowledge Capture App</td>
<td class="wysiwyg-text-align-center" style="width: 174.656px; height: 44px;" data-sheets-value='{"1":2,"2":"Y"}'>Y</td>
<td class="wysiwyg-text-align-center" style="width: 174.734px; height: 44px;" data-sheets-value='{"1":2,"2":"Y"}'>Y</td>
</tr>
<tr style="height: 44px;">
<td style="width: 281.609px; height: 44px;" data-sheets-value='{"1":2,"2":"Reporting and dashboards, powered by Zendesk Explore"}' data-sheets-hyperlink="https://www.zendesk.com/explore/pricing/#pricing" data-sheets-hyperlinkruns='[null,37,"https://www.zendesk.com/explore/pricing/#pricing"]{"1":52}'>
<a class="in-cell-link" href="https://www.zendesk.com/explore/pricing/#pricing" target="_blank" rel="noopener"><span>Reporting and dashboards, powered by </span><span></span></a><a class="in-cell-link" href="https://www.zendesk.com/explore/pricing/#pricing" target="_blank" rel="noopener">Zendesk Explore</a>
</td>
<td class="wysiwyg-text-align-center" style="width: 174.656px; height: 44px;" data-sheets-value='{"1":2,"2":"Y"}'>Y</td>
<td class="wysiwyg-text-align-center" style="width: 174.734px; height: 44px;" data-sheets-value='{"1":2,"2":"Y"}'>Y</td>
</tr>
<tr style="height: 22px;">
<td style="width: 281.609px; height: 22px;" data-sheets-value='{"1":2,"2":"Multilingual content"}'>Multilingual content</td>
<td class="wysiwyg-text-align-center" style="width: 174.656px; height: 22px;" data-sheets-value='{"1":2,"2":"Y"}'>Y</td>
<td class="wysiwyg-text-align-center" style="width: 174.734px; height: 22px;" data-sheets-value='{"1":2,"2":"Y"}'>Y</td>
</tr>
<tr style="height: 44px;">
<td style="width: 281.609px; height: 44px;" data-sheets-value='{"1":2,"2":"Article lifecycle management with Team Publishing"}'>Article lifecycle management with Team Publishing</td>
<td class="wysiwyg-text-align-center" style="width: 174.656px; height: 44px;"> </td>
<td class="wysiwyg-text-align-center" style="width: 174.734px; height: 44px;" data-sheets-value='{"1":2,"2":"Y"}'>Y</td>
</tr>
<tr style="height: 44px;">
<td style="width: 281.609px; height: 44px;" data-sheets-value='{"1":2,"2":"Identify knowledge gaps with Content Cues"}'>Identify knowledge gaps with Content Cues</td>
<td class="wysiwyg-text-align-center" style="width: 174.656px; height: 44px;"> </td>
<td class="wysiwyg-text-align-center" style="width: 174.734px; height: 44px;" data-sheets-value='{"1":2,"2":"Y"}'>Y</td>
</tr>
<tr style="height: 22px;">
<td style="width: 281.609px; height: 22px;" data-sheets-value='{"1":2,"2":"Multiple help centers"}'>Multiple help centers</td>
<td class="wysiwyg-text-align-center" style="width: 174.656px; height: 22px;"> </td>
<td class="wysiwyg-text-align-center" style="width: 174.734px; height: 22px;" data-sheets-value='{"1":2,"2":"Y"}'>Y</td>
</tr>
<tr style="height: 22px;">
<td style="width: 281.609px; height: 22px;" data-sheets-value='{"1":2,"2":"See more"}' data-sheets-hyperlink="https://www.zendesk.com/guide/compare/#compare"><a class="in-cell-link" href="https://www.zendesk.com/guide/compare/#compare" target="_blank" rel="noopener">See more</a></td>
<td class="wysiwyg-text-align-center" style="width: 174.656px; height: 22px;"> </td>
<td class="wysiwyg-text-align-center" style="width: 174.734px; height: 22px;"> </td>
</tr>
<tr style="height: 22px;">
<td style="width: 281.609px; height: 22px;" data-sheets-value='{"1":2,"2":"Chat"}'><strong>Chat</strong></td>
<td class="wysiwyg-text-align-center" style="width: 360.391px; height: 22px;" colspan="2" data-sheets-value='{"1":2,"2":"Real-time chat"}'><em>Real-time chat</em></td>
</tr>
<tr style="height: 44px;">
<td style="width: 281.609px; height: 44px;" data-sheets-value='{"1":2,"2":"Unlimited chats, triggers &amp; departments"}'>Unlimited chats, triggers &amp; departments</td>
<td class="wysiwyg-text-align-center" style="width: 174.656px; height: 44px;" data-sheets-value='{"1":2,"2":"Y"}'>Y</td>
<td class="wysiwyg-text-align-center" style="width: 174.734px; height: 44px;" data-sheets-value='{"1":2,"2":"Y"}'>Y</td>
</tr>
<tr style="height: 22px;">
<td style="width: 281.609px; height: 22px;" data-sheets-value='{"1":2,"2":"Widget customization"}'>Widget customization</td>
<td class="wysiwyg-text-align-center" style="width: 174.656px; height: 22px;" data-sheets-value='{"1":2,"2":"Y"}'>Y</td>
<td class="wysiwyg-text-align-center" style="width: 174.734px; height: 22px;" data-sheets-value='{"1":2,"2":"Y"}'>Y</td>
</tr>
<tr style="height: 22px;">
<td style="width: 281.609px; height: 22px;" data-sheets-value='{"1":2,"2":"Public &amp; private apps"}'>Public &amp; private apps</td>
<td class="wysiwyg-text-align-center" style="width: 174.656px; height: 22px;" data-sheets-value='{"1":2,"2":"Y"}'>Y</td>
<td class="wysiwyg-text-align-center" style="width: 174.734px; height: 22px;" data-sheets-value='{"1":2,"2":"Y"}'>Y</td>
</tr>
<tr style="height: 22px;">
<td style="width: 281.609px; height: 22px;" data-sheets-value='{"1":2,"2":"Operating hours"}'>Operating hours</td>
<td class="wysiwyg-text-align-center" style="width: 174.656px; height: 22px;" data-sheets-value='{"1":2,"2":"Y"}'>Y</td>
<td class="wysiwyg-text-align-center" style="width: 174.734px; height: 22px;" data-sheets-value='{"1":2,"2":"Y"}'>Y</td>
</tr>
<tr style="height: 44px;">
<td style="width: 281.609px; height: 44px;" data-sheets-value='{"1":2,"2":"Reporting and dashboards, powered by Zendesk Explore"}' data-sheets-hyperlink="https://www.zendesk.com/explore/pricing/#pricing" data-sheets-hyperlinkruns='[null,37,"https://www.zendesk.com/explore/pricing/#pricing"]{"1":52}'>
<a class="in-cell-link" href="https://www.zendesk.com/explore/pricing/#pricing" target="_blank" rel="noopener"><span>Reporting and dashboards, powered by </span><span></span></a><a class="in-cell-link" href="https://www.zendesk.com/explore/pricing/#pricing" target="_blank" rel="noopener">Zendesk Explore</a>
</td>
<td class="wysiwyg-text-align-center" style="width: 174.656px; height: 44px;" data-sheets-value='{"1":2,"2":"Y"}'>Y</td>
<td class="wysiwyg-text-align-center" style="width: 174.734px; height: 44px;" data-sheets-value='{"1":2,"2":"Y"}'>Y</td>
</tr>
<tr style="height: 22px;">
<td style="width: 281.609px; height: 22px;" data-sheets-value='{"1":2,"2":"Conversion Tracking"}'>Conversion Tracking</td>
<td class="wysiwyg-text-align-center" style="width: 174.656px; height: 22px;" data-sheets-value='{"1":2,"2":"Y"}'>Y</td>
<td class="wysiwyg-text-align-center" style="width: 174.734px; height: 22px;" data-sheets-value='{"1":2,"2":"Y"}'>Y</td>
</tr>
<tr style="height: 22px;">
<td style="width: 281.609px; height: 22px;" data-sheets-value='{"1":2,"2":"Widget unbranding"}'>Widget unbranding</td>
<td class="wysiwyg-text-align-center" style="width: 174.656px; height: 22px;"> </td>
<td class="wysiwyg-text-align-center" style="width: 174.734px; height: 22px;" data-sheets-value='{"1":2,"2":"Y"}'>Y</td>
</tr>
<tr style="height: 22px;">
<td style="width: 281.609px; height: 22px;" data-sheets-value='{"1":2,"2":"Real-time dashboards"}'>Real-time dashboards</td>
<td class="wysiwyg-text-align-center" style="width: 174.656px; height: 22px;"> </td>
<td class="wysiwyg-text-align-center" style="width: 174.734px; height: 22px;" data-sheets-value='{"1":2,"2":"Y"}'>Y</td>
</tr>
<tr style="height: 22px;">
<td style="width: 281.609px; height: 22px;" data-sheets-value='{"1":2,"2":"Web SDK"}'>Web Widget</td>
<td class="wysiwyg-text-align-center" style="width: 174.656px; height: 22px;"> </td>
<td class="wysiwyg-text-align-center" style="width: 174.734px; height: 22px;" data-sheets-value='{"1":2,"2":"Y"}'>Y</td>
</tr>
<tr style="height: 22px;">
<td style="width: 281.609px; height: 22px;" data-sheets-value='{"1":2,"2":"Roles and permissions"}'>Roles and permissions</td>
<td class="wysiwyg-text-align-center" style="width: 174.656px; height: 22px;"> </td>
<td class="wysiwyg-text-align-center" style="width: 174.734px; height: 22px;" data-sheets-value='{"1":2,"2":"Y"}'>Y</td>
</tr>
<tr style="height: 22px;">
<td style="width: 281.609px; height: 22px;" data-sheets-value='{"1":2,"2":"Skills-based routing"}'>Skills-based routing</td>
<td class="wysiwyg-text-align-center" style="width: 174.656px; height: 22px;"> </td>
<td class="wysiwyg-text-align-center" style="width: 174.734px; height: 22px;" data-sheets-value='{"1":2,"2":"Y"}'>Y</td>
</tr>
<tr style="height: 22px;">
<td style="width: 281.609px; height: 22px;" data-sheets-value='{"1":2,"2":"See more"}' data-sheets-hyperlink="https://www.zendesk.com/chat/compare/#compare"><a class="in-cell-link" href="https://www.zendesk.com/chat/compare/#compare" target="_blank" rel="noopener">See more</a></td>
<td class="wysiwyg-text-align-center" style="width: 174.656px; height: 22px;"> </td>
<td class="wysiwyg-text-align-center" style="width: 174.734px; height: 22px;"> </td>
</tr>
<tr style="height: 22px;">
<td style="width: 281.609px; height: 22px;" data-sheets-value='{"1":2,"2":"Talk"}'><strong>Talk</strong></td>
<td class="wysiwyg-text-align-center" style="width: 360.391px; height: 22px;" colspan="2"><em>Call center software</em></td>
</tr>
<tr style="height: 22px;">
<td style="width: 281.609px; height: 22px;" data-sheets-value='{"1":2,"2":"Automatic ticket creation"}'>Automatic ticket creation</td>
<td class="wysiwyg-text-align-center" style="width: 174.656px; height: 22px;" data-sheets-value='{"1":2,"2":"Y"}'>Y</td>
<td class="wysiwyg-text-align-center" style="width: 174.734px; height: 22px;" data-sheets-value='{"1":2,"2":"Y"}'>Y</td>
</tr>
<tr style="height: 22px;">
<td style="width: 281.609px; height: 22px;" data-sheets-value='{"1":2,"2":"Call recording &amp; voicemail transcription"}'>Call recording &amp; voicemail transcription</td>
<td class="wysiwyg-text-align-center" style="width: 174.656px; height: 22px;" data-sheets-value='{"1":2,"2":"Y"}'>Y</td>
<td class="wysiwyg-text-align-center" style="width: 174.734px; height: 22px;" data-sheets-value='{"1":2,"2":"Y"}'>Y</td>
</tr>
<tr style="height: 22px;">
<td style="width: 281.609px; height: 22px;" data-sheets-value='{"1":2,"2":"IVR phone trees"}'>IVR phone trees</td>
<td class="wysiwyg-text-align-center" style="width: 174.656px; height: 22px;" data-sheets-value='{"1":2,"2":"Y"}'>Y</td>
<td class="wysiwyg-text-align-center" style="width: 174.734px; height: 22px;" data-sheets-value='{"1":2,"2":"Y"}'>Y</td>
</tr>
<tr style="height: 22px;">
<td style="width: 281.609px; height: 22px;" data-sheets-value='{"1":2,"2":"Call monitoring &amp; barging"}'>Call monitoring &amp; barging</td>
<td class="wysiwyg-text-align-center" style="width: 174.656px; height: 22px;" data-sheets-value='{"1":2,"2":"Y"}'>Y</td>
<td class="wysiwyg-text-align-center" style="width: 174.734px; height: 22px;" data-sheets-value='{"1":2,"2":"Y"}'>Y</td>
</tr>
<tr style="height: 22px;">
<td style="width: 281.609px; height: 22px;" data-sheets-value='{"1":2,"2":"Callback from queue"}'>Callback from queue</td>
<td class="wysiwyg-text-align-center" style="width: 174.656px; height: 22px;" data-sheets-value='{"1":2,"2":"Y"}'>Y</td>
<td class="wysiwyg-text-align-center" style="width: 174.734px; height: 22px;" data-sheets-value='{"1":2,"2":"Y"}'>Y</td>
</tr>
<tr style="height: 44px;">
<td style="width: 281.609px; height: 44px;" data-sheets-value='{"1":2,"2":"Reporting and dashboards, powered by Zendesk Explore"}' data-sheets-hyperlink="https://www.zendesk.com/explore/pricing/#pricing" data-sheets-hyperlinkruns='[null,37,"https://www.zendesk.com/explore/pricing/#pricing"]{"1":52}'>
<a class="in-cell-link" href="https://www.zendesk.com/explore/pricing/#pricing" target="_blank" rel="noopener"><span>Reporting and dashboards, powered by </span><span></span></a><a class="in-cell-link" href="https://www.zendesk.com/explore/pricing/#pricing" target="_blank" rel="noopener">Zendesk Explore</a>
</td>
<td class="wysiwyg-text-align-center" style="width: 174.656px; height: 44px;" data-sheets-value='{"1":2,"2":"Y"}'>Y</td>
<td class="wysiwyg-text-align-center" style="width: 174.734px; height: 44px;" data-sheets-value='{"1":2,"2":"Y"}'>Y</td>
</tr>
<tr style="height: 22px;">
<td style="width: 281.609px; height: 22px;" data-sheets-value='{"1":2,"2":"Talk Partner Edition"}'>Talk Partner Edition</td>
<td class="wysiwyg-text-align-center" style="width: 174.656px; height: 22px;" data-sheets-value='{"1":2,"2":"Y"}'>Y</td>
<td class="wysiwyg-text-align-center" style="width: 174.734px; height: 22px;" data-sheets-value='{"1":2,"2":"Y"}'>Y</td>
</tr>
<tr style="height: 22px;">
<td style="width: 281.609px; height: 22px;" data-sheets-value='{"1":2,"2":"Monthly Diagnostics"}'>Monthly Diagnostics</td>
<td class="wysiwyg-text-align-center" style="width: 174.656px; height: 22px;"> </td>
<td class="wysiwyg-text-align-center" style="width: 174.734px; height: 22px;" data-sheets-value='{"1":2,"2":"Y"}'>Y</td>
</tr>
<tr style="height: 22px;">
<td style="width: 281.609px; height: 22px;" data-sheets-value='{"1":2,"2":"Talk Usage 99.95% SLA"}'>Talk Usage 99.95% SLA</td>
<td class="wysiwyg-text-align-center" style="width: 174.656px; height: 22px;"> </td>
<td class="wysiwyg-text-align-center" style="width: 174.734px; height: 22px;" data-sheets-value='{"1":2,"2":"Y"}'>Y</td>
</tr>
<tr style="height: 22px;">
<td style="width: 281.609px; height: 22px;" data-sheets-value='{"1":2,"2":"Failover on demand"}'>Failover on demand</td>
<td class="wysiwyg-text-align-center" style="width: 174.656px; height: 22px;"> </td>
<td class="wysiwyg-text-align-center" style="width: 174.734px; height: 22px;" data-sheets-value='{"1":2,"2":"Y"}'>Y</td>
</tr>
<tr style="height: 22px;">
<td style="width: 281.609px; height: 22px;" data-sheets-value='{"1":2,"2":"See more"}' data-sheets-hyperlink="https://www.zendesk.com/talk/compare/#compare"><a class="in-cell-link" href="https://www.zendesk.com/talk/compare/#compare" target="_blank" rel="noopener">See more</a></td>
<td class="wysiwyg-text-align-center" style="width: 174.656px; height: 22px;"> </td>
<td class="wysiwyg-text-align-center" style="width: 174.734px; height: 22px;"> </td>
</tr>
</tbody>
</table>
<p><em>***Additional costs apply for What's App phone numbers</em></p>
<p><em>$ - Available as an add-on</em> </p>
</div>
<div id="topic_g4k_w2c_gnb" class="topic nested1" aria-labelledby="ariaid-title8">
<h2 id="ariaid-title8" class="title topictitle2">Viewing your plan type</h2>
<div class="body">
<p class="p">You can view your current plan in the billing section of Admin Center.</p>
<p class="p"><strong class="ph b">To view your current plan</strong></p>
<ul id="topic_nfz_fsb_wnb__ul_v3d_hsb_wnb" class="ul">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank" rel="noopener">Admin Center</a>, click <img class="image" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_icon.png"> <strong class="ph b">Account</strong> in the sidebar, then select <strong class="ph b">Billing &gt; Subscription</strong>.</span></li>
</ul>
<p><span>For more information, see <a href="https://support.zendesk.com/hc/en-us/articles/4408834640666#topic_zjz_pdw_zgb" target="_self">Viewing plan subscriptions</a>.</span></p>
</div>
</div>