About Zendesk product legacy add-ons


The features described in this article were previously available as product add-ons prior to February 1, 2021, and are now considered legacy add-ons. If you're interested in a legacy add-on, you cancontact our Sales team.


The features described in this article were previously available as product add-ons prior to
February 1, 2021, and are now considered legacy add-ons. If you're interested in a legacy
add-on, you can contact our Sales team.
If you're looking for information about current add-ons, see About Zendesk Suite add-ons.
This topic includes the following sections:
Zendesk Support legacy add-ons
Zendesk product legacy add-ons




Zendesk Support legacy add-ons

These add-ons were available prior to February 1, 2021 and are now considered legacy
add-ons.










Add-on
Applicable plans
Description




Productivity Pack
Professional
Boost your team's productivity and efficiency with these features:

Custom ticket forms: Customize the
information you capture for different types of support requests.

Conditional ticket fields: Show or
hide fields in the request form when the user selects a certain value in
another field.




Customer Lists
Suite Growth and above
Gain insight into your customer base with customer lists. Learn more about subsets
of your customers by organizing them into segments based on plan type, support
history, industry, or other criteria.


Unlimited Multibrand
Enterprise
Support up to 300 brands, with up to 300 Help Centers, from your
single Zendesk instance. Multibrand is available as a feature of Support
Enterprise (up to five brands) and as an add-on (up to 300 brands). Multibrand
Help Center limits vary according to your plans:
Support Enterprise and Guide Lite or Professional: Five brands, one Help
Center
Support Enterprise and Guide Enterprise: Five brands, five Help
Centers
Support Enterprise with Multibrand add-on and any Guide plan: 300 brands,
300 Help Centers





Social Messaging
Team Professional
Enterprise

Add your company’s social messaging channels such as Facebook, X (formerly Twitter),
WhatsApp, and LINE to Support. See Getting started with social messaging channels. The legacy Support Suite included this add-on at no
additional cost.



WhatsApp Phone Number Hosting Fee
Team Professional
Enterprise

Add a WhatsApp phone number to Support if you have social messaging. This
add-on was also available on the legacy Support Suite.









Zendesk product legacy add-ons











Add-on
Applicable plans
Description




Priority Support
Enterprise
Receive a continuous 30 minute Service Level Objective on critical requests
from our global support team and 99.9% of uptime Service Level Agreement.


Enhanced Disaster Recovery
Professional Enterprise

Enhance the protection of your Zendesk data and provides for faster recovery
in the event of a disaster.


Advanced Compliance

Professional
Enterprise
Meet your HIPAA requirement using Zendesk with certain security
configurations. You may also execute Zendesk's BAA. See Advanced Compliance.


Data Center Location
Enterprise
Specify the location where your account data is hosted (US-only or EU-only).
See About data center location.







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