About Zendesk product legacy add-ons

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<p id="docs-hc-snippet" style="display: none;">The features described in this article were previously available as product add-ons and are now considered legacy add-ons. If you're interested in a legacy add-on, you cancontact our Sales team.</p>

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<p class="p">The features described in this article were previously available as product add-ons and are
now considered legacy add-ons. If you're interested in a legacy add-on, you can <a class="xref" href="https://www.zendesk.com/contact/" target="_blank">contact our Sales
team</a>.</p>
<p class="p">If you're looking for information about current add-ons, see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408834152730" target="_blank">About Zendesk Suite add-ons</a>.</p>
<div class="p">This topic includes the following sections:<ul class="ul" id="topic_iqq_nvx_dv__ul_wxg_r4l_vhb">
<li class="li"><a class="xref" href="#topic_ebc_ppl_vhb">Zendesk Support legacy add-ons</a></li>
<li class="li"><a class="xref" href="#topic_lbq_54l_vhb">Zendesk product legacy add-ons</a></li>
</ul>
</div>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_ebc_ppl_vhb">
<h2 class="title topictitle2" id="ariaid-title2">Zendesk Support legacy add-ons</h2>
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<p class="p">These add-ons are now considered legacy add-ons. </p>
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<th class="entry nocellnorowborder" id="d52e71" style="vertical-align:top;">Add-on</th>
<th class="entry nocellnorowborder" id="d52e74" style="vertical-align:top;">Applicable plans</th>
<th class="entry cell-norowborder" id="d52e77" style="vertical-align:top;">Description</th>
</tr>
</thead>
<tbody class="tbody">
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<td class="entry nocellnorowborder" headers="d52e71" style="vertical-align:top;">Productivity Pack</td>
<td class="entry nocellnorowborder" headers="d52e74" style="vertical-align:top;">Professional</td>
<td class="entry cell-norowborder" headers="d52e77" style="vertical-align:top;">Boost your team's productivity and efficiency with these features:<ul class="ul" id="topic_ebc_ppl_vhb__ul_rwb_wpl_vhb">
<li class="li">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408846520858" target="_blank">Custom ticket forms</a>: Customize the
information you capture for different types of support requests. </li>
<li class="li">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408834799770" target="_blank">Conditional ticket fields</a>: Show or
hide fields in the request form when the user selects a certain value in
another field.</li>
</ul>
</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" headers="d52e71" style="vertical-align:top;">Customer Lists</td>
<td class="entry nocellnorowborder" headers="d52e74" style="vertical-align:top;">Suite Growth and above</td>
<td class="entry cell-norowborder" headers="d52e77" style="vertical-align:top;">Gain insight into your customer base with <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408845617306-Creating-and-using-customer-lists" target="_blank">customer lists</a>. Learn more about subsets
of your customers by organizing them into segments based on plan type, support
history, industry, or other criteria.</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" headers="d52e71" style="vertical-align:top;">Unlimited Multibrand</td>
<td class="entry nocellnorowborder" headers="d52e74" style="vertical-align:top;">Enterprise</td>
<td class="entry cell-norowborder" headers="d52e77" style="vertical-align:top;">Support up to 300 <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408829476378" target="_blank">brands</a>, with up to 300 Help Centers, from your
single Zendesk instance.<div class="p">Multibrand is available as a feature of Support
Enterprise (up to five brands) and as an add-on (up to 300 brands). Multibrand
Help Center limits vary according to your plans:<ul class="ul" id="topic_ebc_ppl_vhb__ul_uwb_wpl_vhb">
<li class="li">Support Enterprise and Guide Lite or Professional: Five brands, one Help
Center</li>
<li class="li">Support Enterprise and Guide Enterprise: Five brands, five Help
Centers</li>
<li class="li">Support Enterprise with Multibrand add-on and any Guide plan: 300 brands,
300 Help Centers</li>
</ul>
</div>
</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" headers="d52e71" style="vertical-align:top;">Social Messaging</td>
<td class="entry nocellnorowborder" headers="d52e74" style="vertical-align:top;">Team <p class="p">Professional</p>
<p class="p">Enterprise</p>
</td>
<td class="entry cell-norowborder" headers="d52e77" style="vertical-align:top;">Add your company’s social messaging channels such as Facebook, X (formerly Twitter),
WhatsApp, and LINE to Support. See <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408831648794" target="_blank">Getting started with social messaging channels</a>.<p class="p">The legacy Support Suite included this add-on at no
additional cost.</p>
</td>
</tr>
<tr class="row">
<td class="entry row-nocellborder" headers="d52e71" style="vertical-align:top;">WhatsApp Phone Number Hosting Fee</td>
<td class="entry row-nocellborder" headers="d52e74" style="vertical-align:top;">Team <p class="p">Professional</p>
<p class="p">Enterprise</p>
</td>
<td class="entry cellrowborder" headers="d52e77" style="vertical-align:top;">Add a WhatsApp phone number to Support if you have social messaging.<p class="p">This
add-on was also available on the legacy Support Suite.</p>
</td>
</tr>
</tbody>
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<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_lbq_54l_vhb">
<h2 class="title topictitle2" id="ariaid-title3">Zendesk product legacy add-ons</h2>
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<div class="p">
<div class="tablenoborder">
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<th class="entry nocellnorowborder" id="d52e224" style="vertical-align:top;">Add-on</th>
<th class="entry nocellnorowborder" id="d52e227" style="vertical-align:top;">Applicable plans</th>
<th class="entry cell-norowborder" id="d52e230" style="vertical-align:top;">Description</th>
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</thead>
<tbody class="tbody">
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<td class="entry nocellnorowborder" headers="d52e224" style="vertical-align:top;">Priority Support </td>
<td class="entry nocellnorowborder" headers="d52e227" style="vertical-align:top;">Enterprise</td>
<td class="entry cell-norowborder" headers="d52e230" style="vertical-align:top;">Receive a continuous 30 minute Service Level Objective on critical requests
from our global support team and 99.9% of uptime Service Level Agreement.</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" headers="d52e224" style="vertical-align:top;">Enhanced Disaster Recovery</td>
<td class="entry nocellnorowborder" headers="d52e227" style="vertical-align:top;">Professional<p class="p">Enterprise</p>
</td>
<td class="entry cell-norowborder" headers="d52e230" style="vertical-align:top;">Enhance the protection of your Zendesk data and provides for faster recovery
in the event of a disaster. </td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" headers="d52e224" style="vertical-align:top;">Advanced Compliance</td>
<td class="entry nocellnorowborder" headers="d52e227" style="vertical-align:top;">
<p class="p">Professional</p>
Enterprise</td>
<td class="entry cell-norowborder" headers="d52e230" style="vertical-align:top;">Meet your HIPAA requirement using Zendesk with certain security
configurations. You may also execute Zendesk's BAA. See <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408832117786" target="_blank">Advanced Compliance</a>.</td>
</tr>
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<td class="entry nocellnorowborder" headers="d52e224" style="vertical-align:top;">Data Center Location</td>
<td class="entry nocellnorowborder" headers="d52e227" style="vertical-align:top;">Enterprise</td>
<td class="entry cell-norowborder" headers="d52e230" style="vertical-align:top;">Specify the location where your account data is hosted (US-only or EU-only).
See <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408838409754" target="_blank">About data center location</a>.</td>
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<td class="entry row-nocellborder" headers="d52e224" style="vertical-align:top;">AI agents - Advanced</td>
<td class="entry row-nocellborder" headers="d52e227" style="vertical-align:top;">Suite all plans<p class="p">Support all plans</p>
</td>
<td class="entry cellrowborder" headers="d52e230" style="vertical-align:top;">
<p class="p">This add-on provides advanced functionality for <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6970583409690" target="_blank">AI agents</a>, including conversation flows,
API access and orchestration, and advanced analytics.</p>
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