Zendesk Suite trial: Connect your support email

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<p id="docs-hc-snippet" style="display: none;">Zendesk provides free trial accounts you can use to test drive Zendesk Suite. As part ofautomatic setupfor your trial account, Zendesk provides you with a setup wizard to help you connect your email.</p>
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<p id="docs-ai-summary-content">You can connect your support email during the trial setup using options like Gmail, Microsoft Exchange, email forwarding, or a Zendesk support address. This lets you receive and manage customer support requests directly through your email, helping you streamline communication and ticket creation based on your email provider and preferences.</p>
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<p class="p" dir="ltr">Zendesk provides free trial accounts you can use to test drive Zendesk Suite. As
part of <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9748832324634" target="_blank">automatic setup</a> for your trial account, Zendesk provides you with a
setup wizard to help you connect your email.</p>
<p class="p">Setup tasks include: </p>
<ul class="ul" id="topic-1__ul_mct_b21_bhb">
<li class="li"><a class="xref" href="#topic_lhf_5jc_x2c">Starting automatic setup</a></li>
<li class="li"><a class="xref" href="#topic_q4k_lvx_x2c">Connecting your support email</a></li>
</ul>
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<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_lhf_5jc_x2c">
<h2 class="title topictitle2" id="ariaid-title2">Starting automatic setup</h2>
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<p class="p">Automatic setup starts when you sign up for a free Zendesk trial.</p>
<p class="p"><strong class="ph b">To start automatic setup</strong></p>
<ol class="ol" id="topic_lhf_5jc_x2c__ol_jyj_3lc_x2c">
<li class="li">Open <a class="xref" href="https://www.zendesk.com/" target="_blank">Zendesk
home</a> and select <strong class="ph b">Try for free</strong>. <p class="p">You can also start a trial by selecting
<strong class="ph b">Free trial</strong> on the <a class="xref" href="https://www.zendesk.com/pricing/" target="_blank">Zendesk pricing page</a>. </p>
</li>
<li class="li">Follow the instructions to automatically set up your account. For details, see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9748832324634" target="_blank">Using AI to automatically set up your Zendesk account</a>.</li>
</ol>
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<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_q4k_lvx_x2c">
<h2 class="title topictitle2" id="ariaid-title3">Connecting your support email</h2>
<div class="body">
<p class="p">After you finish the automatic setup, you'll see a list of additional setup tasks for your
account.</p>
<p class="p"><img class="image img-screenshot" id="topic_q4k_lvx_x2c__image_dcl_ycs_xjc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/trial_additional_tasks.png" width="200"></p>
<div class="p">
<strong class="ph b">To start the email setup wizard</strong><ul class="ul" id="topic_q4k_lvx_x2c__ul_vm1_gds_xjc">
<li class="li">Locate the <strong class="ph b">Connect email</strong> task and click <strong class="ph b">Start</strong>.</li>
</ul>
</div>
<p class="p">The email setup wizard helps you connect your support email to start receiving support
requests from your customers. There are multiple ways to connect your support email,
depending on your preferences and your email provider. </p>
<p class="p"><img class="image img-screenshot" id="topic_q4k_lvx_x2c__image_mdm_4xm_pfc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/trial_email_setup.png" width="400"></p>
<p class="p">Email setup options include:</p>
<ul class="ul" id="topic_q4k_lvx_x2c__ul_ecd_pvx_x2c">
<li class="li"><a class="xref" href="#topic_vnl_zvx_x2c">Connect with Gmail</a></li>
<li class="li"><a class="xref" href="#topic_wn4_p4s_hfc">Connect with Microsoft Exchange</a></li>
<li class="li"><a class="xref" href="#topic_vqp_wwx_x2c">Connect with email forwarding</a></li>
<li class="li"><a class="xref" href="#topic_sfr_xwx_x2c">Connect with a Zendesk email address</a></li>
</ul>
</div>
<div aria-labelledby="ariaid-title4" class="topic nested2" id="topic_vnl_zvx_x2c">
<h3 class="title topictitle3" id="ariaid-title4">Connect with Gmail</h3>
<div class="body">
<p class="p">You can import email from one or more Gmail inboxes and automatically convert email
messages to tickets. This option is useful if you’re a small business with low email
traffic. Google limits daily sending to 500 messages for Gmail or 2000 for Google Apps. To
learn more, see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408835030426#topic_zdl_rzg_v5" target="_blank">Connecting to your Gmail account</a>. </p>
<p class="p"><strong class="ph b">To connect with Gmail</strong></p>
<ol class="ol" id="topic_vnl_zvx_x2c__ol_fl5_2wx_x2c">
<li class="li">When the Connect your support email page appears, click <strong class="ph b">Gmail</strong>. </li>
<li class="li">Click <strong class="ph b">Next</strong>.</li>
<li class="li">Choose the Gmail account you want to connect to. </li>
<li class="li">Click <strong class="ph b">Continue</strong> to sign in to Zendesk Connector for Email. <p class="p"><img class="image img-screenshot" id="topic_vnl_zvx_x2c__image_btk_3wx_x2c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/wizard_email_connector_gmail.png" width="400"></p>
</li>
<li class="li">Check the box to <strong class="ph b">Read, compose, and send emails from your Gmail account</strong>. </li>
<li class="li">Click <strong class="ph b">Continue</strong>.<p class="p">A message appears to show your email is connected. </p>
</li>
</ol>
</div>
</div>
<div aria-labelledby="ariaid-title5" class="topic nested2" id="topic_wn4_p4s_hfc">
<h3 class="title topictitle3" id="ariaid-title5">Connect with Microsoft Exchange</h3>
<div class="body">
<p class="p">The Microsoft Exchange connector allows you to connect your non-Zendesk email servers,
based on Microsoft Exchange, directly to your Zendesk Support instance. To learn more, see
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/8994395472922" target="_blank">Connecting your Microsoft Exchange account to Zendesk</a>. </p>
<p class="p"><strong class="ph b">To connect with Microsoft Exchange</strong></p>
<ol class="ol" id="topic_wn4_p4s_hfc__ol_yn4_p4s_hfc">
<li class="li">When the Connect your support email page appears, click <strong class="ph b">Microsoft Exchange</strong>. </li>
<li class="li">Click <strong class="ph b">Next</strong>.</li>
<li class="li">You may need to sign in to Microsoft using your account credentials.<p class="p">Enter your
email address and password.</p>
<p class="p"><img class="image img-screenshot" id="topic_wn4_p4s_hfc__image_a44_p4s_hfc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/wizard_email_options_msoft.png" width="300"></p>
</li>
<li class="li">Click <strong class="ph b">Next</strong> to sign in to Zendesk Connector for Email. </li>
<li class="li">Click <strong class="ph b">Accept</strong> to approve access to the email account.<p class="p"><img class="image img-screenshot" id="topic_wn4_p4s_hfc__image_sfd_zrs_hfc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/wizard_email_options_msoft_accept.png" width="300"></p>
<p class="p">A message
appears to show your email is connected. </p>
</li>
</ol>
</div>
</div>
<div aria-labelledby="ariaid-title6" class="topic nested2" id="topic_vqp_wwx_x2c">
<h3 class="title topictitle3" id="ariaid-title6">Connect with email forwarding</h3>
<div class="body">
<p class="p" dir="ltr">In another email connection option, you can receive support requests at an
external email address and forward the incoming email to Zendesk. In turn, Zendesk can
send email replies to your customers via your external email address. To learn more, see
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408886828698" target="_blank">Forwarding incoming email</a>.</p>
<p class="p"><strong class="ph b">To connect with email forwarding</strong></p>
<ol class="ol" id="topic_vqp_wwx_x2c__ol_fh3_srz_y2c">
<li class="li">Select <strong class="ph b">Email</strong>
<strong class="ph b">forwarding</strong> when you see the email setup options.</li>
<li class="li">Click <strong class="ph b">Next</strong>. </li>
<li class="li">Enter your email support address.<p class="p"><img class="image img-screenshot" id="topic_vqp_wwx_x2c__image_bwf_wrz_y2c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/wizard_email_forwarding.png" width="400"></p>
</li>
<li class="li">Click <strong class="ph b">Next</strong>. <p class="p">A list of step-by-step instructions appear, based on your email
provider. </p>
</li>
<li class="li">Select your email provider. <p class="p"><img class="image img-screenshot" id="topic_vqp_wwx_x2c__image_uzz_4tz_y2c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/wizard_email_forwarding_providers.png" width="300"></p>
<p class="p">If your
provider isn’t listed, select <strong class="ph b">Other providers</strong>. </p>
</li>
<li class="li">Complete the on-screen steps to set up forwarding on your email server.<p class="p" dir="ltr">This is done outside of Zendesk. The exact steps depend on your mail server.
</p>
<p class="p">The email forwarding wizard instructs you to enter your default support address
as the forwarding email address (support@<em class="ph i">yoursubdomain</em>.zendesk.com). </p>
</li>
<li class="li">After you set up email forwarding on your server, select <strong class="ph b">Confirm you’ve completed
these steps</strong>.<p class="p"><img class="image img-screenshot" id="topic_vqp_wwx_x2c__image_awl_ztz_y2c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/wizard_email_forwarding_confirm_small.png" width="300"></p>
</li>
<li class="li">Click <strong class="ph b">Next</strong>.<p class="p">Wait a few minutes while Zendesk checks your setup. When the
verification is complete, a message appears to show your email is connected.
</p>
<p class="p"><img class="image img-screenshot" id="topic_vqp_wwx_x2c__image_hzn_55z_y2c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/wizard_email_forwarding_connected_small.png" width="300"></p>
</li>
</ol>
</div>
</div>
<div aria-labelledby="ariaid-title7" class="topic nested2" id="topic_sfr_xwx_x2c">
<h3 class="title topictitle3" id="ariaid-title7">Connect with a Zendesk email address</h3>
<div class="body">
<p class="p">One of the easiest ways to connect your email is to use a Zendesk support email address.
Customers can send their requests directly to the default Zendesk support email address
created for your account. To learn more, see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/5612728377754" target="_blank">Understanding the default email setup</a>. </p>
<p class="p"><strong class="ph b">To connect with a Zendesk support email address</strong></p>
<ol class="ol" id="topic_sfr_xwx_x2c__ol_abf_fvz_y2c">
<li class="li">Select <strong class="ph b">Zendesk email</strong> when you see the email setup options.</li>
<li class="li" dir="ltr">Click <strong class="ph b">Next</strong>. <p class="p" dir="ltr">You’re all set. A message appears showing
you the Zendesk support email address your customer can use to send requests.
</p>
<p class="p"><img class="image img-screenshot" id="topic_sfr_xwx_x2c__image_frj_3vz_y2c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/wizard_zendesk_support_address.png" width="400"></p>
</li>
<li class="li">Click <strong class="ph b">Done</strong>.</li>
</ol>
</div>
</div>
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