Welcome to employee service resources

<p>Zendesk for Employee Service is a modern solution that leverages the latest AI technology to streamline employee service operations, improve support team efficiency, and increase employee satisfaction through integrated, intuitive, and personalized service. </p>
<p>Great employee service isn’t just good for employees. It’s good for business. Here, you’ll find links to resources that can help you streamline your service delivery and provide quality employee service with Zendesk, resulting in happier, more productive employees.</p>
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<h3 id="01HER58DC9B3F1FT5DY9PK662X" class="wysiwyg-text-align-left">General resources</h3>
<p class="wysiwyg-text-align-left">Use these resources to learn more about how Zendesk delivers quality employee service using our own solution.</p>
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<li class="wysiwyg-text-align-left"><a href="https://www.youtube.com/watch?v=4SgI8_ioXFk" target="_blank" rel="noopener noreferrer">How Zendesk delivers seamless internal support (video)</a></li>
<li class="wysiwyg-text-align-left"><a href="https://www.zendesk.com/customer/zendesk-ex/">How the Zendesk People and Places organization delivers internal support</a></li>
<li class="wysiwyg-text-align-left"><a href="https://support.zendesk.com/hc/en-us/articles/9207783932442">Getting started with reporting for employee service</a></li>
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<h3 id="01HER51EJF256MYAPKZXVEM1R7" class="wysiwyg-text-align-left">Resources for support and ticketing</h3>
<p>Refer to the following articles to discover ways to optimize your support for employee service.</p>
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<p id="h_01HE8F5CGSXA18R3RKHBQJVXG7" class="article-title" title="Using Support for your Business-to Employee (B2E) business"><a href="https://support.zendesk.com/hc/en-us/articles/4408832551706" target="_blank" rel="noopener noreferrer">Using Support for your Business-to Employee (B2E) business</a></p>
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<p id="h_01HER4PR09W37TMP8ZZM884WFZ" class="article-title" title="Using a conversation bot in the Slack Direct Messages channel"><a href="https://support.zendesk.com/hc/en-us/articles/5501378203802" target="_blank" rel="noopener noreferrer">Using a conversation bot in the Slack Direct Messages channel</a></p>
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<p class="wysiwyg-text-align-center"><img src="https://support.zendesk.com/hc/article_attachments/7856436279578" alt="ex6.png" width="175"></p>
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<h4 id="01HE8C4FMVR6Z8P3MSZNVHPWNY" class="wysiwyg-text-align-center"><img src="https://support.zendesk.com/hc/article_attachments/7856436280730" alt="ex7.png" width="175"></h4>
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<h3 id="01HER52ASEEQPKKZQGY9DXKM4C" class="wysiwyg-text-align-left">Resources for your help center</h3>
<p>An internal knowledge base is vital to ensure your employees get the help they need and keep your ticket volume low.</p>
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<li class="wysiwyg-text-align-left"><a href="https://support.zendesk.com/hc/en-us/articles/4408883389338" target="_blank" rel="noopener noreferrer">Planning your self-service content structure</a></li>
<li class="wysiwyg-text-align-left"><a href="https://support.zendesk.com/hc/en-us/articles/4408821238938" target="_blank" rel="noopener noreferrer">Best practices for creating an internal knowledge base</a></li>
<li class="wysiwyg-text-align-left"><a href="https://support.zendesk.com/hc/en-us/articles/5537827011994" target="_blank" rel="noopener noreferrer">Using AI-powered intents with conversation bots (Copilot add-on)</a></li>
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<h3 id="01HER52MXSP1PGJWGMWAH2KA05" class="wysiwyg-text-align-left">Recipes and examples</h3>
<p>Use these examples to help optimize the suite to give your employees the best experience.</p>
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<li class="wysiwyg-text-align-left"><a href="https://support.zendesk.com/hc/en-us/articles/4408882397082" target="_blank" rel="noopener noreferrer">Setting up basic request ticket forms</a></li>
<li class="wysiwyg-text-align-left"><a href="https://support.zendesk.com/hc/en-us/articles/4409148720154" target="_blank" rel="noopener noreferrer">Setting up basic change management</a></li>
<li class="wysiwyg-text-align-left"><a href="https://support.zendesk.com/hc/en-us/articles/4408886186010" target="_blank" rel="noopener noreferrer">User and organization fields</a></li>
<li class="wysiwyg-text-align-left"><a href="https://support.zendesk.com/hc/en-us/articles/6124024433818" target="_blank" rel="noopener noreferrer">Using custom objects to manage assets in Zendesk</a></li>
<li class="wysiwyg-text-align-left"><a href="https://www.zendesk.com/demo/?useCase=employee&amp;ungated=true&amp;demoStep=personal#">See a demo of how Zendesk helps HR and IT teams</a></li>
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<p class="wysiwyg-text-align-center"><img src="https://support.zendesk.com/hc/article_attachments/7856391768730" alt="ex4.png" width="175"></p>
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<h4 id="01HE8C4GD0B8JSN20QJ5VAB7BB" class="wysiwyg-text-align-center"> </h4>
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<p class="wysiwyg-text-align-left">You'll find many helpful articles on the <a href="https://www.zendesk.com/blog/">Zendesk Blog</a>, including these articles about providing great employee service as a building block in giving your teams the holistic employee experience they deserve.</p>
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<li class="wysiwyg-text-align-left"><a href="https://www.zendesk.com/blog/employee-experience/" target="_blank" rel="noopener noreferrer">What is employee experience?</a></li>
<li class="wysiwyg-text-align-left"><a href="https://www.zendesk.com/blog/business-imperative-of-supporting-your-people/" target="_blank" rel="noopener noreferrer">The business imperative of supporting your people</a></li>
<li class="wysiwyg-text-align-left"><a href="https://www.zendesk.com/blog/employee-experience-journey-mapping/" target="_blank" rel="noopener noreferrer">Employee experience journey mapping: A step-by-step guide</a></li>
<li class="wysiwyg-text-align-left"><a href="https://www.zendesk.com/blog/employee-experience-internal-help-desks-future-work/" target="_blank" rel="noopener noreferrer">Employee experience: Internal help desks and the future of work</a></li>
<li class="wysiwyg-text-align-left"><a href="https://www.zendesk.com/blog/four-key-principles-evolving-employee-experience/" target="_blank" rel="noopener noreferrer">Four employee experience strategies for more resilient teams</a></li>
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<h4 id="01HE8DEKPGF7BW0B3X7MQQTTAE" class="wysiwyg-text-align-center">If you're looking for more information, contact us. <a href="https://support.zendesk.com/hc/en-us/articles/4408843597850" target="_blank" rel="noopener">We're here to help.</a>
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