Welcome to your Zendesk Suite trial

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<td><strong>All Suites</strong></td>
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<p id="docs-ai-summary-toggle">Verified AI summary <span id="up-triangle">◀</span><span id="down-triangle">▼</span></p>
<p id="docs-ai-summary-content">Get started with your trial by using the Zendesk setup wizard to configure basic features. Customize your email footer, add an optional auto-response, and invite team members. Connect your support email through various options like Gmail, Microsoft Exchange, or email forwarding.</p>
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<p class="p" dir="ltr">To help you get started with Zendesk Suite, Zendesk provides you with a setup wizard. Use this wizard to set up basic features in your account.</p>
<p class="p">Setup tasks include:</p>
<ul id="topic-1__ul_mct_b21_bhb" class="ul">
<li class="li"><a class="xref" href="#topic_lhf_5jc_x2c">Starting the setup wizard</a></li>
<li class="li"><a class="xref" href="#topic_yb5_tmc_x2c">Step 1: Update your email footer</a></li>
<li class="li"><a class="xref" href="#topic_y4v_4nc_x2c">Step 2: Add an auto-response (optional)</a></li>
<li class="li"><a class="xref" href="#topic_fqg_m4c_x2c">Step 3: Add team members (optional)</a></li>
<li class="li"><a class="xref" href="#topic_q4k_lvx_x2c">Step 4: Connect your support email</a></li>
<li class="li"><a class="xref" href="#topic_fhp_twx_x2c">Solve a test ticket</a></li>
<li class="li"><a class="xref" href="#topic_x55_pwz_y2c">Wrapping up</a></li>
</ul>
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<div id="topic_lhf_5jc_x2c" class="topic nested1" aria-labelledby="ariaid-title2">
<h2 id="ariaid-title2" class="title topictitle2">Starting the setup wizard</h2>
<div class="body">
<p class="p">Zendesk provides free trail accounts you can use to test drive Zendesk Suite.</p>
<p class="p"><strong class="ph b">To start a Zendesk Suite trial</strong></p>
<ol id="topic_lhf_5jc_x2c__ol_jyj_3lc_x2c" class="ol">
<li class="li">Open <a class="xref" href="https://www.zendesk.com/" target="_blank" rel="noopener">Zendesk home</a> and select <strong class="ph b">Try for free</strong>.
<p class="p">You can also start a trial by selecting <strong class="ph b">Free trial</strong> on the <a class="xref" href="https://www.zendesk.com/pricing/" target="_blank" rel="noopener">Zendesk pricing page</a>.</p>
When you start your trial, you’ll receive an email message asking you to verify your account.
<p class="p"><img id="topic_lhf_5jc_x2c__image_qb5_bmc_x2c" class="image img-screenshot" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/wizard_account_verify.png" width="300"></p>
</li>
<li class="li">In the email, click <strong class="ph b">Verify your account</strong>.
<p class="p" dir="ltr">A Welcome message appears.</p>
</li>
<li class="li">Click <strong class="ph b">Let’s go</strong> to start your setup.
<p class="p"><img id="topic_lhf_5jc_x2c__image_vd5_55x_x2c" class="image img-screenshot" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/wizard_welcome.png" width="400"></p>
</li>
</ol>
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<div id="topic_yb5_tmc_x2c" class="topic nested1" aria-labelledby="ariaid-title3">
<h2 id="ariaid-title3" class="title topictitle2">Step 1: Update your email footer</h2>
<div class="body">
<p class="p">Customize the information included in your emails to customers so they always know how to reach you. To learn more, see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408886168090-" target="_blank" rel="noopener">Customizing your email notifications</a>.</p>
<p class="p"><strong class="ph b">To customize your email footer</strong></p>
<ol id="topic_yb5_tmc_x2c__ol_sfr_zmc_x2c" class="ol">
<li class="li">Enter your <strong class="ph b">Company name</strong>, <strong class="ph b">Website</strong>, and <strong class="ph b">Support number</strong>.
<p class="p">Customers see these details when you send them email messages from Zendesk.</p>
<p class="p"><img id="topic_yb5_tmc_x2c__image_jdw_knc_x2c" class="image img-screenshot" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/wizard_email_footer.png" width="300"></p>
</li>
<li class="li">Click <strong class="ph b">Next</strong> to continue the setup.</li>
</ol>
</div>
</div>
<div id="topic_y4v_4nc_x2c" class="topic nested1" aria-labelledby="ariaid-title4">
<h2 id="ariaid-title4" class="title topictitle2">Step 2: Add an auto-response (optional)</h2>
<div class="body">
<p class="p" dir="ltr">It’s helpful to let your customers know that you have received their support requests and when they’ll hear back from you. You can automate this acknowledgement or skip this step.</p>
<p class="p"><strong class="ph b">To add an auto-response</strong></p>
<ol id="topic_y4v_4nc_x2c__ol_az4_ync_x2c" class="ol">
<li class="li">Click <strong class="ph b">Let’s do it</strong>.</li>
<li class="li">Customize your auto-response email message by adding a <strong class="ph b">Subject</strong> and a <strong class="ph b">Message</strong>.
<p class="p"><img id="topic_y4v_4nc_x2c__image_h34_24c_x2c" class="image img-screenshot" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/wizard_auto_response.png" width="300"></p>
</li>
<li class="li">Click <strong class="ph b">Next</strong> to continue the setup.</li>
</ol>
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</div>
<div id="topic_fqg_m4c_x2c" class="topic nested1" aria-labelledby="ariaid-title5">
<h2 id="ariaid-title5" class="title topictitle2">Step 3: Add team members (optional)</h2>
<div class="body">
<p class="p">As part of the setup, you can add up to 4 additional team members to your account. Team members act as agents and admins to help you manage support requests. You can skip this step and add team members later. To learn more, see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408886939930" target="_blank" rel="noopener">Adding agents and admins</a>.</p>
<p class="p"><img id="topic_fqg_m4c_x2c__image_vzz_1qc_x2c" class="image img-screenshot" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/wizard_add_team_member.png" width="400"></p>
<p class="p"><strong class="ph b">To add team members</strong></p>
<ol id="topic_fqg_m4c_x2c__ol_qb4_tpc_x2c" class="ol">
<li class="li" dir="ltr">Enter an <strong class="ph b">Email address</strong> for your team member.</li>
<li class="li" dir="ltr">Select a <strong class="ph b">Role</strong> for the team member.
<p class="p">Agents work with tickets and reply to customer requests. Admins can work with tickets and also manage account settings.</p>
</li>
<li class="li" dir="ltr">Click <strong class="ph b">+Add another</strong> to include more team members.
<p class="p" dir="ltr">You can add up to 4 additional team members in a trial account for a total of 5 people (4 team members and you).</p>
</li>
<li class="li" dir="ltr">When you’ve finished adding team members, click <strong class="ph b">Send invite</strong>.
<p class="p" dir="ltr">Your team members will receive an email invitation to join your Zendesk account.</p>
</li>
</ol>
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</div>
<div id="topic_q4k_lvx_x2c" class="topic nested1" aria-labelledby="ariaid-title6">
<h2 id="ariaid-title6" class="title topictitle2">Step 4: Connect your support email</h2>
<div class="body">
<p class="p">The final step is to connect your support email to start receiving support requests from your customers. There are multiple ways to connect your support email, depending on your preferences and your email provider.</p>
<p class="p"><img id="topic_q4k_lvx_x2c__image_mdm_4xm_pfc" class="image img-screenshot" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/wizard_email_connector_first_gmail_msoft_other.png" width="400"></p>
<p class="p">If you’re not ready to connect your email at this time, click <strong class="ph b">Skip</strong>. You’ll be prompted later to connect.</p>
<ul id="topic_q4k_lvx_x2c__ul_ecd_pvx_x2c" class="ul">
<li class="li"><a class="xref" href="#topic_vnl_zvx_x2c">Connect with Gmail</a></li>
<li class="li"><a class="xref" href="#topic_wn4_p4s_hfc">Connect with Microsoft Exchange</a></li>
<li class="li"><a class="xref" href="#topic_vqp_wwx_x2c">Connect with email forwarding</a></li>
<li class="li"><a class="xref" href="#topic_sfr_xwx_x2c">Connect with a Zendesk email address</a></li>
</ul>
<p class="p"><strong class="ph b">Email setup options</strong></p>
<p class="p"><img id="topic_q4k_lvx_x2c__image_a3t_rvx_x2c" class="image img-screenshot" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/wizard_email_options_zendesk_generic3.png" width="400"></p>
</div>
<div id="topic_vnl_zvx_x2c" class="topic nested2" aria-labelledby="ariaid-title7">
<h3 id="ariaid-title7" class="title topictitle3">Connect with Gmail</h3>
<div class="body">
<p class="p">You can import email from one or more Gmail inboxes and automatically convert email messages to tickets. This option is useful if you’re a small business with low email traffic. Google limits daily sending to 500 messages for Gmail or 2000 for Google Apps. To learn more, see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408835030426#topic_zdl_rzg_v5" target="_blank" rel="noopener">Connecting to your Gmail account</a>.</p>
<p class="p"><strong class="ph b">To connect with Gmail</strong></p>
<ol id="topic_vnl_zvx_x2c__ol_fl5_2wx_x2c" class="ol">
<li class="li">When the Connect your support email page appears, click <strong class="ph b">Gmail</strong>.</li>
<li class="li">Click <strong class="ph b">Next</strong>.</li>
<li class="li">Choose the Gmail account you want to connect to.</li>
<li class="li">Click <strong class="ph b">Continue</strong> to sign in to Zendesk Connector for Email.
<p class="p"><img id="topic_vnl_zvx_x2c__image_btk_3wx_x2c" class="image img-screenshot" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/wizard_email_connector_gmail.png" width="400"></p>
</li>
<li class="li">Check the box to <strong class="ph b">Read, compose, and send emails from your Gmail account</strong>.</li>
<li class="li">Click <strong class="ph b">Continue</strong>.
<p class="p">A message appears to show your email is connected.</p>
</li>
</ol>
<p class="p">Once your email setup is complete, find out more about Zendesk by solving a test ticket. See <a class="xref" href="#topic_fhp_twx_x2c">Solve a test ticket.</a></p>
</div>
</div>
<div id="topic_wn4_p4s_hfc" class="topic nested2" aria-labelledby="ariaid-title8">
<h3 id="ariaid-title8" class="title topictitle3">Connect with Microsoft Exchange</h3>
<div class="body">
<p class="p">The Microsoft Exchange connector allows you to connect your non-Zendesk email servers, based on Microsoft Exchange, directly to your Zendesk Support instance. To learn more, see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/8994395472922" target="_blank" rel="noopener">Connecting your Microsoft Exchange account to Zendesk</a>.</p>
<p class="p"><strong class="ph b">To connect with Microsoft Exchange</strong></p>
<ol id="topic_wn4_p4s_hfc__ol_yn4_p4s_hfc" class="ol">
<li class="li">When the Connect your support email page appears, click <strong class="ph b">Microsoft Exchange</strong>.</li>
<li class="li">Click <strong class="ph b">Next</strong>.</li>
<li class="li">You may need to sign in to Microsoft using your account credentials.
<p class="p">Enter your email address and password.</p>
<p class="p"><img id="topic_wn4_p4s_hfc__image_a44_p4s_hfc" class="image img-screenshot" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/wizard_email_options_msoft.png" width="300"></p>
</li>
<li class="li">Click <strong class="ph b">Next</strong> to sign in to Zendesk Connector for Email.</li>
<li class="li">Click <strong class="ph b">Accept</strong> to approve access to the email account.
<p class="p"><img id="topic_wn4_p4s_hfc__image_sfd_zrs_hfc" class="image img-screenshot" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/wizard_email_options_msoft_accept.png" width="300"></p>
<p class="p">A message appears to show your email is connected.</p>
</li>
</ol>
<p class="p">Once your email setup is complete, find out more about Zendesk by solving a test ticket. See <a class="xref" href="#topic_fhp_twx_x2c">Solve a test ticket.</a></p>
</div>
</div>
<div id="topic_vqp_wwx_x2c" class="topic nested2" aria-labelledby="ariaid-title9">
<h3 id="ariaid-title9" class="title topictitle3">Connect with email forwarding</h3>
<div class="body">
<p class="p" dir="ltr">In another email connection option, you can receive support requests at an external email address and forward the incoming email to Zendesk. In turn, Zendesk can send email replies to your customers via your external email address. To learn more, see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408886828698" target="_blank" rel="noopener">Forwarding incoming email</a>.</p>
<p class="p"><strong class="ph b">To connect with email forwarding</strong></p>
<ol id="topic_vqp_wwx_x2c__ol_fh3_srz_y2c" class="ol">
<li class="li">Select <strong class="ph b">Email</strong> <strong class="ph b">forwarding</strong> when you see the email setup options.</li>
<li class="li">Click <strong class="ph b">Next</strong>.</li>
<li class="li">Enter your email support address.
<p class="p"><img id="topic_vqp_wwx_x2c__image_bwf_wrz_y2c" class="image img-screenshot" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/wizard_email_forwarding.png" width="400"></p>
</li>
<li class="li">Click <strong class="ph b">Next</strong>.
<p class="p">A list of step-by-step instructions appear, based on your email provider.</p>
</li>
<li class="li">Select your email provider.
<p class="p"><img id="topic_vqp_wwx_x2c__image_uzz_4tz_y2c" class="image img-screenshot" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/wizard_email_forwarding_providers.png" width="300"></p>
<p class="p">If your provider isn’t listed, select <strong class="ph b">Other providers</strong>.</p>
</li>
<li class="li">Complete the on-screen steps to set up forwarding on your email server.
<p class="p" dir="ltr">This is done outside of Zendesk. The exact steps depend on your mail server.</p>
<p class="p">The email forwarding wizard instructs you to enter your default support address as the forwarding email address (support@<em class="ph i">yoursubdomain</em>.zendesk.com).</p>
</li>
<li class="li">After you set up email forwarding on your server, select <strong class="ph b">Confirm you’ve completed these steps</strong>.
<p class="p"><img id="topic_vqp_wwx_x2c__image_awl_ztz_y2c" class="image img-screenshot" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/wizard_email_forwarding_confirm_small.png" width="300"></p>
</li>
<li class="li">Click <strong class="ph b">Next</strong>.
<p class="p">Wait a few minutes while Zendesk checks your setup. When the verification is complete, a message appears to show your email is connected.</p>
<p class="p"><img id="topic_vqp_wwx_x2c__image_hzn_55z_y2c" class="image img-screenshot" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/wizard_email_forwarding_connected_small.png" width="300"></p>
</li>
</ol>
<p class="p">Once your email setup is complete, find out more about Zendesk by solving a test ticket. See <a class="xref" href="#topic_fhp_twx_x2c">Solve a test ticket.</a></p>
</div>
</div>
<div id="topic_sfr_xwx_x2c" class="topic nested2" aria-labelledby="ariaid-title10">
<h3 id="ariaid-title10" class="title topictitle3">Connect with a Zendesk email address</h3>
<div class="body">
<p class="p">One of the easiest ways to connect your email is to use a Zendesk support email address. Customers can send their requests directly to the default Zendesk support email address created for your account. To learn more, see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/5612728377754" target="_blank" rel="noopener">Understanding the default email setup</a>.</p>
<p class="p"><strong class="ph b">To connect with a Zendesk support email address</strong></p>
<ol id="topic_sfr_xwx_x2c__ol_abf_fvz_y2c" class="ol">
<li class="li">Select <strong class="ph b">Zendesk email</strong> when you see the email setup options.</li>
<li class="li" dir="ltr">Click <strong class="ph b">Next</strong>.
<p class="p" dir="ltr">You’re all set. A message appears showing you the Zendesk support email address your customer can use to send requests.</p>
<p class="p"><img id="topic_sfr_xwx_x2c__image_frj_3vz_y2c" class="image img-screenshot" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/wizard_zendesk_support_address.png" width="400"></p>
</li>
<li class="li">Click <strong class="ph b">Done</strong>.
<p class="p">Once your email setup is complete, find out more about Zendesk by solving a test ticket. See <a class="xref" href="#topic_fhp_twx_x2c">Solve a test ticket.</a></p>
</li>
</ol>
</div>
</div>
</div>
<div id="topic_fhp_twx_x2c" class="topic nested1" aria-labelledby="ariaid-title11">
<h2 id="ariaid-title11" class="title topictitle2">Solve a test ticket</h2>
<div class="body">
<p class="p">Once your email is connected, email requests sent from your customers automatically appear as tickets in the Support ticket interface. As part of the setup wizard, you can view and solve a test ticket. To learn more, see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408882039450" target="_blank" rel="noopener">Working with tickets</a>.</p>
<p class="p">When you’re done connecting email, you’ll see an invitation to solve a test ticket.</p>
<p class="p"><img id="topic_fhp_twx_x2c__image_gst_yvz_y2c" class="image img-screenshot" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/wizard_test_ticket_intro.png" width="400"></p>
<p class="p"><strong class="ph b">To solve a test ticket</strong></p>
<ol id="topic_fhp_twx_x2c__ol_vdq_gwz_y2c" class="ol">
<li class="li" dir="ltr">Click <strong class="ph b">Solve a text ticket</strong>.
<p class="p" dir="ltr">The setup wizards opens to show a sample ticket in the agent interface.</p>
</li>
<li class="li" dir="ltr">Follow the onscreen instructions to:
<ul id="topic_fhp_twx_x2c__ul_xdq_gwz_y2c" class="ul">
<li class="li" dir="ltr">
<strong class="ph b">Apply a macro</strong> to reply to the customer’s request, or type your own reply.</li>
<li class="li" dir="ltr">
<strong class="ph b">Submit</strong> the ticket as pending.
<p class="p">When you submit the ticket, your reply is added to the ticket conversation and Zendesk automatically sends the reply to your customer via email.</p>
</li>
</ul>
</li>
</ol>
</div>
</div>
<div id="topic_x55_pwz_y2c" class="topic nested1" aria-labelledby="ariaid-title12">
<h2 id="ariaid-title12" class="title topictitle2">Wrapping up</h2>
<div class="body">
<p class="p">Congratulations! You’re ready to start using Zendesk.</p>
<p class="p">A <strong class="ph b">Setup guides</strong> screen appears with other Zendesk channels and features you can set up, including chats and messages, voice, and AI agents. You can also view these guides by clicking <strong class="ph b">View all setup guides</strong> at the top of your trial account. To learn more, see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408824097050" target="_blank" rel="noopener">About Zendesk channels</a>.</p>
<p class="p"><img id="topic_x55_pwz_y2c__image_hdc_twz_y2c" class="image img-screenshot" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/wizard_setup_guides.png" width="600"></p>
<div class="p">The Setup guides include topics on:
<table id="topic_x55_pwz_y2c__simpletable_az5_wf4_pfc" class="simpletable" border="1" summary="" cellspacing="0" cellpadding="4">
<thead>
<tr class="sthead">
<th id="d52e686" class="stentry" style="vertical-align: bottom; text-align: left;">Feature</th>
<th id="d52e689" class="stentry" style="vertical-align: bottom; text-align: left;">Learn more</th>
</tr>
</thead>
<tbody>
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<td class="stentry" style="vertical-align: top;" headers="d52e686">Messaging</td>
<td class="stentry" style="vertical-align: top;" headers="d52e689"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408827701530" target="_blank" rel="noopener">Getting started with Messaging</a></td>
</tr>
<tr class="strow">
<td class="stentry" style="vertical-align: top;" headers="d52e686">Knowledge</td>
<td class="stentry" style="vertical-align: top;" headers="d52e689"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408846795674" target="_blank" rel="noopener">Getting started with Guide</a></td>
</tr>
<tr class="strow">
<td class="stentry" style="vertical-align: top;" headers="d52e686">AI agents</td>
<td class="stentry" style="vertical-align: top;" headers="d52e689"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6478272212506" target="_blank" rel="noopener">Getting started with Zendesk AI agents - Essential</a></td>
</tr>
<tr class="strow">
<td class="stentry" style="vertical-align: top;" headers="d52e686">Copilot</td>
<td class="stentry" style="vertical-align: top;" headers="d52e689"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/5608652527386" target="_blank" rel="noopener">Getting started with AI features in the Zendesk Copilot add-on</a></td>
</tr>
<tr class="strow">
<td class="stentry" style="vertical-align: top;" headers="d52e686">Voice</td>
<td class="stentry" style="vertical-align: top;" headers="d52e689"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408821196314" target="_blank" rel="noopener">Getting started with voice support</a></td>
</tr>
<tr class="strow">
<td class="stentry" style="vertical-align: top;" headers="d52e686">Analytics</td>
<td class="stentry" style="vertical-align: top;" headers="d52e689"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408831710618" target="_blank" rel="noopener">Getting started with Zendesk Explore for reporting and analytics</a></td>
</tr>
</tbody>
</table>
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