Evaluating more capabilities in the Zendesk Suite trial

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<a href="https://support.zendesk.com/hc/en-us/articles/5411234991258-plan" rel="noopener" target="_blank">What's my plan?</a>
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<strong>All Suites</strong>
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<td>Team, Growth, Professional, Enterprise, or Enterprise Plus</td>
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<p class="p">This guide shows you how to get familiar with your Zendesk trial account, helps you evaluate
Zendesk features to see how they'll work for you, and provides guidelines on where to find
more information. Follow the steps in this guide to get your trial account up and running.
Each task typically takes less than 10 minutes to complete.</p>
<div class="p">This article contains the following sections:<ul class="ul" id="topic_ds3_5mw_w4b__ul_xyp_zmw_w4b">
<li class="li"><a class="xref" href="#topic_f3q_bnw_w4b">Use AI agents to automatically resolve customer issues</a></li>
<li class="li"><a class="xref" href="#topic_ix4_dnw_w4b">Extend your support solution with apps and integrations</a></li>
<li class="li"><a class="xref" href="#topic_ybm_2nw_w4b">Customize your support solution with the Zendesk API</a></li>
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<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_f3q_bnw_w4b">
<h2 class="title topictitle2" id="ariaid-title2">Use AI agents to automatically resolve customer issues</h2>
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<p class="p">AI agents are the next generation of AI-powered bots that automate and resolve your
customers’ issues across messaging, email, and web form channels. You can quickly create an
AI agent that responds to your customers in a conversational manner using information
sourced from your existing help center.</p>
<p class="p"><img class="image" id="topic_f3q_bnw_w4b__image_xt1_dsy_hgc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/aiae_ai_agent_coffee_example.png" width="300"></p>
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<div aria-labelledby="ariaid-title3" class="topic nested2" id="topic_t2z_nrw_w4b">
<h3 class="title topictitle3" id="ariaid-title3">Plan it</h3>
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<p class="p">If you have an active help center, AI agents deliver automated, AI-generated answers in
response to customer requests, with information from your own trusted help center
content.</p>
<p class="p">Think about which channels you plan to offer and how you can use essential AI agents to
provide instant answers. See <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408821281818" target="_blank">Understanding everywhere you can use AI agents</a>.</p>
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<h3 class="title topictitle3" id="ariaid-title4">Try it</h3>
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<p class="p">To help you get familiar with AI agents, Zendesk provides a setup wizard for AI agents.
See <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9748832324634" target="_blank">Zendesk Suite trial: Add AI agents to automatically
resolve questions</a>. The setup wizard starts automatically when you open a new
trial account. Alternatively, you can open <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9932626237338" target="_blank">Launchpad</a> in Admin Center and click <strong class="ph b">AI agents &gt; Start</strong>. </p>
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<div aria-labelledby="ariaid-title5" class="topic nested2" id="topic_jsx_d5w_w4b">
<h3 class="title topictitle3" id="ariaid-title5">Learn more</h3>
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<ul class="ul" id="topic_jsx_d5w_w4b__ul_obf_35w_w4b">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6970583409690" target="_blank">About AI agents</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6478272212506" target="_blank">Getting started with AI agents -
Essential</a></li>
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<div aria-labelledby="ariaid-title6" class="topic nested1" id="topic_ix4_dnw_w4b">
<h2 class="title topictitle2" id="ariaid-title6">Extend your support solution with apps and integrations</h2>
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<p class="p">To improve agent efficiency, streamline your support workflows, and connect to the many
other web applications and services you use everyday, you can extend your Zendesk Suite
support solution by adding apps and integrations that you can find in the <a class="xref" href="https://www.zendesk.com/apps/" target="_blank"><u class="ph u">Zendesk
Marketplace</u></a>. </p>
<p class="p">For example, if services such as Slack and Salesforce are essential for managing your
business and customer data, you can add them to your Zendesk. There are hundreds of apps and
integrations available in the marketplace. You can add apps and integrations to Support and
Chat. </p>
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<div aria-labelledby="ariaid-title7" class="topic nested2" id="topic_mjm_3lp_gpb">
<h3 class="title topictitle3" id="ariaid-title7">Plan it</h3>
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<p class="p">First, see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408824421146" target="_blank">Using the Zendesk Marketplace</a> for a brief
introduction and a link to the marketplace. Then, review the apps that are available and
determine which will help you best manage your customer support experience and solve
tickets quickly and efficiently. You can add apps and integrations at any time, but some
up front planning will help you determine how you're going to set up and launch your
Zendesk support solution (see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408881507098" target="_blank">Launch guide for Zendesk Suite</a>). </p>
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<div aria-labelledby="ariaid-title8" class="topic nested2" id="topic_mds_mlp_gpb">
<h3 class="title topictitle3" id="ariaid-title8">Try it</h3>
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<p class="p">To get started in the Zendesk Marketplace and become familiar with the kind of
functionality you can add to your Zendesk, follow these steps to install the Time Tracking
app. This app, available for the Zendesk Suite Growth plan and above, automatically tracks
the time agents spend on each of your Zendesk Support tickets, which will make managing
your team’s performance and overall support operations easier. </p>
<p class="p"><strong class="ph b">To install the Time Tracking app</strong></p>
<ol class="ol" id="topic_mds_mlp_gpb__ol_d34_mnp_gpb">
<li class="li">Access the <a class="xref" href="https://www.zendesk.com/marketplace/apps/support/35111/time-tracking/" target="_blank">Time Tracking app</a> in the marketplace. </li>
<li class="li">On the app details page, click <strong class="ph b">Install</strong>.</li>
<li class="li">From the drop-down, choose the account you want to install the app to, then click
<strong class="ph b">Install</strong>.</li>
<li class="li">Read <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408828227098" target="_blank">Setting up the Time Tracking app</a> for information
about quickly configuring and using the app. </li>
</ol>
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<div aria-labelledby="ariaid-title9" class="topic nested2" id="topic_wq1_5pp_gpb">
<h3 class="title topictitle3" id="ariaid-title9">Learn more</h3>
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<ul class="ul" id="topic_wq1_5pp_gpb__ul_thv_5pp_gpb">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408824421146" target="_blank">Using the Zendesk Marketplace</a></li>
</ul>
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<div aria-labelledby="ariaid-title10" class="topic nested1" id="topic_ybm_2nw_w4b">
<h2 class="title topictitle2" id="ariaid-title10">Customize your support solution with the Zendesk API</h2>
<div class="body">
<p class="p">You also have the option of creating custom apps and integrations that extend the
functionality of products within the Zendesk Suite. For example, a common use of the Zendesk
API is to create a custom ticket form that creates tickets in Support. You can build your
own apps. </p>
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<div aria-labelledby="ariaid-title11" class="topic nested2" id="topic_dms_yxp_gpb">
<h3 class="title topictitle3" id="ariaid-title11">Plan it</h3>
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<p class="p">For a better understanding of how the Zendesk API can be used and what you might create
with it, review <a class="xref" href="https://developer.zendesk.com/documentation/ticketing/using-the-zendesk-api/common-tasks-for-the-zendesk-support-api" target="_blank">Common tasks for the Zendesk APIs</a>.</p>
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<div aria-labelledby="ariaid-title12" class="topic nested2" id="topic_tgp_zxp_gpb">
<h3 class="title topictitle3" id="ariaid-title12">Try it</h3>
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<p class="p">If you want to give the API a try, you can follow the steps in the <a class="xref" href="https://developer.zendesk.com/documentation/ticketing/getting-started/zendesk-api-quick-start" target="_blank">Zendesk API quick start</a>. This is a 10-minute tutorial that
guides you through using the Zendesk API to create tickets. </p>
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<div aria-labelledby="ariaid-title13" class="topic nested2" id="topic_ybd_lyp_gpb">
<h3 class="title topictitle3" id="ariaid-title13">Learn more</h3>
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<ul class="ul" id="topic_ybd_lyp_gpb__ul_il3_1zp_gpb">
<li class="li"><a class="xref" href="https://developer.zendesk.com/documentation/" target="_blank">Zendesk developer guide</a></li>
<li class="li"><a class="xref" href="https://developer.zendesk.com/api-reference/" target="_blank">API reference documentation</a></li>
</ul>
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