Evaluating your Zendesk Suite trial

To evaluate your trial, Zendesk recommends you start with the onboarding wizard. See Introducing Zendesk trial tasks. Then, you can use this guide to continue your evaluation and learn more about Zendesk Suite channels and features. If you don't have a trial account yet, start a trial. If your Zendesk trial included the option to add sample data, you can use this data to help you further evaluate Zendesk Suite. When you've finished your evaluation and you're ready to purchase, see Welcome to Zendesk Suite. Ticketing











Add agents to manage tickets
Create groups for agents
Organize tickets into views
Create macros for common issues
Automate repetitive tasks




Evaluate Support


Help center








Configure article access
Create and publish articles
Enable the Web Widget
Brand your help center




Evaluate Knowledge


Messaging and live chat








Create a messaging channel
Configure channel appearance and behavior
Add a bot
Connect your social channels
Route your messaging requests




Evaluate messaging


Voice








Place and receive a call
Configure wrap-up time
Configure call recording
Transfer a call




Evaluate Voice


Analytics








Activate Explore
View prebuilt reports
Create your own report
Create a dashboard
Share your work




Evaluate Analytics


More capabilities








Get AI-powered automated answers
Extend your solution with apps
Integrate custom data with Sunshine
Customize your solution with the API
Share data with other apps like Salesforce




Learn more


If you need help, contact us.