Evaluating your Zendesk Suite trial

<p>To evaluate your trial, Zendesk recommends you start with the onboarding wizard. See <a href="https://support.zendesk.com/hc/en-us/articles/4408828624538?option=2" target="_blank" rel="noopener noreferrer">Introducing Zendesk trial tasks</a>. Then, you can use this guide to continue your evaluation and learn more about Zendesk Suite channels and features. If you don't have a trial account yet, <a href="https://www.zendesk.com/support-suite/" target="_blank" rel="noopener noreferrer">start a trial</a>.</p><p>If your Zendesk trial included the option to add sample data, you can use this data to help you further evaluate Zendesk Suite.</p><p>When you've finished your evaluation and you're ready to purchase, see <a href="https://support.zendesk.com/hc/en-us/articles/4408838041370">Welcome to Zendesk Suite</a>.</p><h2 id="h_01KDEC9KEXAMT24HXMA4D9FE8Q">Ticketing</h2><figure class="wysiwyg-table" style="width: 100%;"><table class="wysiwyg-table-resized" style="border-style: solid; border-width: 1px; margin-left: 0px; margin-right: auto;">
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<figure class="wysiwyg-image"><img style="aspect-ratio: 64/52;" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ticketing_icon_3.png" width="64" height="52"></figure>
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<td style="border-style: solid; border-width: 1px;"><ul>
<li data-list-item-id="e53f2298424a7a03201221771525de2a7">Add agents to manage tickets</li>
<li data-list-item-id="ed246e14a913330544270c7af33c11fae">Create groups for agents</li>
<li data-list-item-id="e0bb06cb82c6655bfb6afec5adc4b5e59">Organize tickets into views</li>
<li data-list-item-id="e579bceb18ad2ecb834140120a1f3e174">Create macros for common issues</li>
<li data-list-item-id="e4a52fd3649141fc0f993a57aaa44b4cd">Automate repetitive tasks</li>
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<td style="border-style: solid; border-width: 1px;"> </td>
<td style="border-style: solid; border-width: 1px;"><a class="card-link" href="https://support.zendesk.com/hc/en-us/articles/4408828179482" target="_blank" rel="noopener noreferrer">Evaluate Support</a></td>
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</table></figure><h2 id="h_01KDEC2VZTBQNTRZ7PF497NDB0">Help center</h2><figure class="wysiwyg-table" style="width: 100%;"><table class="wysiwyg-table-resized" style="border-style: solid; border-width: 1px; margin-left: 0px; margin-right: auto;">
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<td style="border-style: solid; border-width: 1px;"><figure class="wysiwyg-image"><img style="aspect-ratio: 66/64;" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/knowledge_icon_1.png" width="66" height="64"></figure></td>
<td style="border-style: solid; border-width: 1px;"><ul>
<li data-list-item-id="e286b87011083def04f5c4ff0f65f13af">Configure article access</li>
<li data-list-item-id="e10f8fb112c2cc819e4d91de44800f524">Create and publish articles</li>
<li data-list-item-id="e20d78f80ee69bb0ce56b5d5af582f7f4">Enable the Web Widget</li>
<li data-list-item-id="ea6a3b61f444d96b39aca325a1c0819cf">Brand your help center</li>
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<td style="border-style: solid; border-width: 1px;"> </td>
<td style="border-style: solid; border-width: 1px;"><a class="card-link" href="https://support.zendesk.com/hc/en-us/articles/4408833984538" target="_blank" rel="noopener noreferrer">Evaluate Knowledge</a></td>
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</table></figure><h2 id="h_01KDEC2VZV7H9R3GVFBSECKKZ0">Messaging and live chat</h2><figure class="wysiwyg-table" style="width: 100%;"><table class="wysiwyg-table-resized" style="border-style: solid; border-width: 1px; margin-left: 0px; margin-right: auto;">
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<td style="border-style: solid; border-width: 1px;"><figure class="wysiwyg-image"><img style="aspect-ratio: 58/56;" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/chat_icon_3.png" width="58" height="56"></figure></td>
<td style="border-style: solid; border-width: 1px;"><ul>
<li data-list-item-id="efe4e7a3938a52c05fb53e203ac30584b">Create a messaging channel</li>
<li data-list-item-id="ed9e0bb8f313a0de8830277cc81eed070">Configure channel appearance and behavior</li>
<li data-list-item-id="e3739e005cc686661757651fca52ce308">Add a bot</li>
<li data-list-item-id="e04fcb15925a2b960cdeb4e69cac9f5c2">Connect your social channels</li>
<li data-list-item-id="e7cf3f41a282ad8cdfd10261b0f84c8e4">Route your messaging requests</li>
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<td style="border-style: solid; border-width: 1px;"> </td>
<td style="border-style: solid; border-width: 1px;"><a class="card-link" href="https://support.zendesk.com/hc/en-us/articles/4408830642202" target="_blank" rel="noopener noreferrer">Evaluate messaging</a></td>
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</table></figure><h2 id="h_01KDEC2VZV73ZCYM7R2Y3XMVY3">Voice</h2><figure class="wysiwyg-table" style="width: 100%;"><table class="wysiwyg-table-resized" style="border-style: solid; border-width: 1px; margin-left: 0px; margin-right: auto;">
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<td style="border-style: solid; border-width: 1px;"><figure class="wysiwyg-image"><img style="aspect-ratio: 68/68;" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/voice_icon_3.png" width="68" height="68"></figure></td>
<td style="border-style: solid; border-width: 1px;"><ul>
<li data-list-item-id="eb01108618c38b7fcc1cdc624dc373bbc">Place and receive a call</li>
<li data-list-item-id="e0a53e40a9d77b53ca51f5090fa2ccc8c">Configure wrap-up time</li>
<li data-list-item-id="e4581068dfd0993920338c6b18975dcb3">Configure call recording</li>
<li data-list-item-id="ee55eae74a7848228a12e5ac59948bf9c">Transfer a call</li>
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<td style="border-style: solid; border-width: 1px;"> </td>
<td style="border-style: solid; border-width: 1px;"><a class="card-link" href="https://support.zendesk.com/hc/en-us/articles/4408824031258" target="_blank" rel="noopener noreferrer">Evaluate Voice</a></td>
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</table></figure><h2 id="h_01KDEC2VZVAG4CAWSY9G2C8B5G">Analytics</h2><figure class="wysiwyg-table" style="width: 100%;"><table class="wysiwyg-table-resized" style="border-style: solid; border-width: 1px; margin-left: 0px; margin-right: auto;">
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<td style="border-style: solid; border-width: 1px;"><figure class="wysiwyg-image"><img style="aspect-ratio: 64/68;" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/reporting_icon_4.png" width="64" height="68"></figure></td>
<td style="border-style: solid; border-width: 1px;"><ul>
<li data-list-item-id="eb44ea5524977bf3d5f463158a8ba753a">Activate Explore</li>
<li data-list-item-id="ebbcad8cda469aacc83075c0d5c7ed41c">View prebuilt reports</li>
<li data-list-item-id="e2fd3225bd8828cb8d067ff5b5288239f">Create your own report</li>
<li data-list-item-id="e7888d34d438d35f5f683361cb67ff6d2">Create a dashboard</li>
<li data-list-item-id="e13266883ca1e10cd386eae98438d47c5">Share your work</li>
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<td style="border-style: solid; border-width: 1px;"> </td>
<td style="border-style: solid; border-width: 1px;"><a class="card-link" href="https://support.zendesk.com/hc/en-us/articles/4408846698650" target="_blank" rel="noopener noreferrer">Evaluate Analytics</a></td>
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</table></figure><h2 id="h_01KDEC2VZVS1NVR0PWGMBH10CG">More capabilities</h2><figure class="wysiwyg-table" style="width: 100%;"><table class="wysiwyg-table-resized" style="border-style: solid; border-width: 1px; margin-left: 0px; margin-right: auto;">
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<td style="border-style: solid; border-width: 1px;"><figure class="wysiwyg-image wysiwyg-image-resized" style="width: 76.51%;"><img style="aspect-ratio: 432/447;" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/andmore_icon_1.png" width="432" height="447"></figure></td>
<td style="border-style: solid; border-width: 1px;"><ul>
<li data-list-item-id="e88d4b9d1e8667eca2a32306fe7c9dd03">Get AI-powered automated answers</li>
<li data-list-item-id="e2aba4a18eec53c1e618a1fceddeebfde">Extend your solution with apps</li>
<li data-list-item-id="e99572848d22ff9e1d8bb8e349d5bc6a9">Integrate custom data with Sunshine</li>
<li data-list-item-id="e66b904c6cb9567afff210a5387772eb7">Customize your solution with the API</li>
<li data-list-item-id="e50f4676e767a3addcbbcdd4b0e6aac2a">Share data with other apps like Salesforce</li>
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<td style="border-style: solid; border-width: 1px;"> </td>
<td style="border-style: solid; border-width: 1px;"><a class="card-link" href="https://support.zendesk.com/hc/en-us/articles/4408883679898" target="_blank" rel="noopener noreferrer">Learn more</a></td>
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</table></figure><p>If you need help, <a class="card-link" href="https://support.zendesk.com/hc/en-us/articles/4408843597850" target="_self">contact us</a>.</p>