About Zendesk product add-ons

While the Zendesk Suite and Zendesk Support contain everything most customers will need, other customers might require more. Admins canview the subscription pagefor a list of anyadd-onsin their account.

While the Zendesk Suite and Zendesk Support contain everything most customers will need, other customers might require more. Admins can view the subscription page for a list of any add-ons in their account.

Account owners and billing admins can purchase select add-ons within Zendesk using the links in the table. For information about purchasing the other add-ons, contact our Sales team.

This article includes these sections:

Add-ons for new capabilities

Add-ons for increased capacity

For information about legacy add-ons, see About Zendesk product legacy add-ons.

Tip: For Zendesk Suite, you can view subscription details on the Features page in Admin Center to discover which add-ons are already available in your account.

Add-ons for new capabilities

The following is a list of Suite and Support add-ons that provide new capabilities to your current plan. It also includes the plans they are available for.

Add-on | Available on | Description

Generative Search Extender

Suite all plans

Support with Guide Professional and above

By default Suite and Guide plans include 100,000 generative searches per month. This add-on increases the number of generative searches per month included with your plan.
Contact Zendesk Sales to buy this add-on.

Copilot

Suite Professional and above

Support with Guide Professional or above

A set of artificial intelligence (AI) tools that expand on the AI offerings already built into Zendesk.

See Buying the Copilot add-on.

Suite + Copilot

Suite Professional and above

This is a bundle that includes both Zendesk Suite and the Zendesk Copilot add-on at a discounted price.

Contact Zendesk Sales to buy this bundle.

AI agents - Advanced

Suite all plans

Support all plans

This add-on provides advanced functionality for AI agents, including conversation flows, API access and orchestration, and advanced analytics.

Contact Zendesk Sales to buy this add-on.

Advanced Data Privacy and Protection (ADPP)

Suite Enterprise and above

Support Enterprise

A set of data privacy and protection features that expand on security offerings already built into Zendesk.

See Buying the ADPP add-on.

Agent Months

Suite Enterprise and above

Support Enterprise

Agent months allow you to add a group of Zendesk agents for a time period less than the current billing cycle.

See Managing agent months.

Collaboration

Support Professional and above

Collaborate with team members using these features:

Light agents: Allow team members to work on tickets without giving them full agent permissions.

Side conversations: Send a note outside of the main conversation with people inside or outside your company, but keep it all within the ticket.

These features are included in Zendesk Suite and available as an add-on on select Support plans.

Sandbox

Suite Growth and above

Support Growth and above

Sandboxes provide a test environment that mirrors production in configuration and, potentially, data.

Support Enterprise plans include one sandbox. Suite Enterprise and Enterprise Plus plans include two sandboxes. Support Professional and Suite Growth plans and above can purchase one or more sandboxes as an add-on.

Help center with Guide

Support all plans

Help customers help themselves with a smart help center.

Help Center is included in Zendesk Suite plans.

See Buying more products.

Live chat and messaging

Support all plans

Give instant help to customers on web and mobile through messaging.

Live chat and messaging is included in Zendesk Suite plans.

See Buying more products.

Explore

Support Professional and above.

Analytics to measure and improve the entire customer experience. See About Zendesk Explore plans.

Explore lite is included in all Support plans. If you have a Support Professional plan or above, you can buy the Explore add-on for additional capabilities.

See Buying more products.

Workforce management (WFM)

Suite all plans

Support all plans

This add-on provides a wide range of workforce planning, scheduling, and monitoring tools to improve the predictability and efficiency of your customer support organization.

See Buying Zendesk workforce engagement management add-ons.

Quality Assurance (QA)

Suite all plans

Support all plans

This add-on provides consistency across support interactions by automating the QA process. Zendesk QA uses AI to pinpoint critical areas before they become a bigger problem, discovers the tickets needing attention, and uncovers insightful trends across channels.

See Buying Zendesk workforce engagement management add-ons.

Workforce Engagement Management (WEM)

Suite all plans

Support all plans

This is a bundle that includes both the Zendesk WFM and Zendesk QA add-ons at a discounted price.

See Buying Zendesk workforce engagement management add-ons.

Contact Center

Suite all plans

Built on Amazon Connect, Contact Center is an AI-powered voice solution that scales with your changing needs.

See Zendesk for Contact Center app to add contact center to your account.

Add-ons for increased capacity

The following is a list of Suite and Support add-ons that provide increased capacity for existing features. It also shows the plans they are available for.

Add-on | Available on | Description

Light agents

Suite all plans

Support Professional and above

Light agents are agents that have limited permissions but can view tickets and provide subject matter expertise and advice when needed.

Most Suite plans include a number of light agents. Support plans do not include any light agents. You can buy light agents as an add-on.

See Buying light agents.

WhatsApp numbers

Suite all plans

You can add WhatsApp social messaging channels to Zendesk.

Zendesk Suite includes five WhatsApp numbers. You can buy more numbers as an add-on.

More Storage

Suite all plans

Support all plans

This add-on increases the storage available for your ticket data and files if you exceed the default storage limit for your plan.

See Managing data storage in your Zendesk account.

High Volume API

Suite Growth, Professional, and Enterprise

Support Professional and above

This add-on increases number of permitted API calls to a higher volume of 2,500 requests per minute. Requires a minimum of 10 agent seats to purchase.

Included with Suite Enterprise Plus.

See Managing API usage.

Voice usage credits

Suite all plans

This add-on adds extra "pay as you go" minutes for your voice calls and texts.

See Voice number availability and pricing.

Sunshine conversations Monthly Active Users (MAU)

Suite Professional and above

This add-on provides a pack of 2,500 additional MAU per month for Sunshine conversations channels.

By default, Zendesk includes 1,000 MAU per month for Sunshine conversations.

Sunshine conversations notifications

Suite Professional and above

This add-on provides a pack of 25,000 additional Sunshine conversations notifications per month.

By default, Zendesk includes 1,000 Sunshine conversations notifications per month.

Automated resolutions

Suite all plans

Support all plans

This add-on allows you to add recurring packs of automated resolutions to your existing plan at a discounted price, letting your AI agents solve more customer requests.
See Managing your automated resolutions.