Adding Web Widget to multiple brands

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This article applies to accounts using Web Widget for messaging. If you're using Web Widget (Classic), see Adding Web Widget (Classic) to multiple brands.

If you support multiple brands, you can add one Web Widget for each brand where you want to offer messaging functionality through a website or help center. You can configure Web Widget settings for each brand independently.

You must be an admin to add a Web Widget to a brand.

To create a Web Widget for a brand

In Admin Center, click Channels in the sidebar, then select Messaging and social > Messaging.

Click Add Channel, then select Web Widget.

Under Start with the basics, configure the following settings, then click Next:

Confirm or change the Channel name.

If you have multiple brands, select the Brand where you'll be using the widget. Only available brands appear. If a brand already has a Web Widget, it will not appear in the list. If only one brand is available, you will not have an option to choose the brand.

Select Add a privacy notice to include a recording notice in the widget, and add a link to your own notice, if available.

Under Install on your site, take an action or skip this step if you plan to install later, then click Next.

Under Make it your own, configure the settings, then click Next.
The Web Widget updates in the Preview panel as you make changes. You can also click Test it now to see how the Web Widget will look to your end users.

In the See what you’ve done so far window, click Test it now, if needed, otherwise, click Done.

In the Web Widget page, you can configure the widget settings or leave it as-is for now.

Repeat these steps for each brand that will use messaging.