Gorgias

Role: Admin, Account Manager

How to connect Gorgias?

When signing up, you will be asked to connect your help desk. The first step is to choose Gorgias from the list of our integrations.

Give your connection a name (useful in case you add multiple connections in future).

Add your Gorgias subdomain.

Please make sure you are logged into Gorgias. You will then be taken to Gorgias where you are asked to give Zendesk QA authorization to access your account.
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Select the retention period for your data.

That's it! We will start syncing the last 24 hours of data from your Gorgias account. This may take some time depending on the options you selected and your conversation volume. You can contact our Support team if you have any questions or need us to import older data.

If you wish to connect more than one instance of Gorgias or another software, you can do that in Account Settings > Connections once you enter Zendesk QA.
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When connecting Gorgias, you can also set additional security options to stop specific information and conversations from being synced with Zendesk QA.