Connecting Gorgias to Zendesk QA

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<div id="docs-wmp-link"><a href="https://support.zendesk.com/hc/en-us/articles/5411234991258-plan" target="_blank" rel="noopener noreferrer">What's my plan?</a></div>
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<td>Quality Assurance (QA) or Workforce Engagement Management (WEM)</td>
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<div class="note"><span style="background-color: rgba(227,231,250,0.5);"><span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;">Role: Admin, Account Manager</span></span></div>
<p>This article describes how to connect Gorgias and Zendesk QA.</p>
<p><strong>To connect Gorgias</strong></p>
<ol>
<li data-list-item-id="edffdbd3a68baf44882511fe9cb424a3b">When signing up and are asked to connect your help desk, choose Gorgias from the list of integrations.</li>
<li data-list-item-id="e5fa9e13d4d9145c1242fda66d7229c3d">Enter a name for your connection.</li>
<li data-list-item-id="e6cc222c686fc8610fe80932f1ab9bd49">Add your Gorgias subdomain.<br>Make sure you are <strong>logged into</strong> Gorgias. </li>
<li data-list-item-id="eb5cde5ef7f106c364c1930a6582881ee">
<p>In Gorgias, enter your Zendesk QA authorization to access your account..<br>​</p>
<div><img src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/zqa_7043759612058_1.png" width="350"></div>
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<li data-list-item-id="ef80366b8de31e45dc9e53354abaada00">Select the retention period for your data.</li>
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<p>That's it. The last 24 hours of data will be synced from your Gorgias account. This may take some time depending on the options you selected and your conversation volume. Contact <a href="https://support.zendesk.com/hc/en-us/articles/4408843597850" target="_blank" rel="noopener noreferrer">Zendesk Customer Support</a> if you have any questions or need us to import older data.</p>
<p>If you want to connect more than one instance of Gorgias or another software, you can do so in Account Settings &gt; Connections in Zendesk QA.</p>
<p><img src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/zqa_7043759612058_2.png" width="700"><br>​<br>When connecting Gorgias, you can also set additional security options to stop specific information and conversations from being synced with Zendesk QA.</p>
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