Enabling single sign-on (SSO) in Zendesk QA

What's my plan?

Add-on | Quality Assurance (QA) or Workforce Engagement Management (WEM)

This article describes how to enable single sign-on (SSO) using SAML in Zendesk QA. Enabling SSO helps streamline the login process for your team and enhances security.

This article contains the following sections:

Contacting Support

Enabling Settings

Contacting Support

To enable SSO for your account, you need to contact our Support team providing the following information:

Sign In URL

Sign Out URL

X509 Signing Certificate (PEM or CER
format)

Sign Request Algorithm

Sign Request Algorithm Digest

Protocol Binding

Unique User Identifier

Email address

Identifier (Entity ID)

Reply URL (Assertion Consumer Service URL)

Logout URL

Enabling Settings

After you've submitted the completed documentation, our support team will enable the necessary settings for SSO/SAML in your account and you can start using SSO/SAML for your team.