Connecting your help desk to specific workspaces in Zendesk QA




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Quality Assurance (QA) or Workforce Engagement Management (WEM)







Verified AI summary ◀▼
Connect your help desk to specific workspaces for targeted ticket reviews. This feature allows admins and workspace managers to link different help desk instances to designated workspaces, enhancing your team's ability to manage and review tickets effectively. Use the settings to attach the desired help desk connection to the appropriate workspace, streamlining your support operations.






Location: Zendesk QA > Settings

You may have different help desk instances for various workspaces. Admins and
workspace managers can connect a help desk to a workspace for ticket reviews.
To manually add a help desk connection to a specific workspace

In Quality assurance, click your profile icon in the top-right
corner, then select Users, bots, and workspaces.
Choose the workspace you want to connect to the help desk.
Under the selected workspace, click Connections.
Click Attach connection at the top.

Select your desired help desk connection from the dropdown menu.
Click Attach connection.



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