Connecting Front for Zendesk QA

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<div id="docs-wmp-link"><a href="https://support.zendesk.com/hc/en-us/articles/5411234991258-plan" target="_blank" rel="noopener noreferrer">What's my plan?</a></div>
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<td><strong>Add-on</strong></td>
<td>Quality Assurance (QA) or Workforce Engagement Management (WEM)</td>
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<p>This article describes how to connect Front and Zendesk QA.</p>
<p><strong>To connect Front</strong></p>
<ol>
<li data-list-item-id="e97c521f1e689b320f4065edd7ab08ca3">When signing up and are asked to connect your help desk, choose Front from the list of integrations.</li>
<li data-list-item-id="e755c836ce27a41fcc0b190fe4bbacfd2">Enter a name for your connection.</li>
<li data-list-item-id="e3502f57e6ee118768d610cd9c462ca26">Add your Front <a href="https://help.frontapp.com/t/36dsxd/how-to-create-and-revoke-api-tokens" target="_blank" rel="noopener noreferrer">API token</a> and click <strong>Continue</strong>.</li>
<li data-list-item-id="e2563b88dc6a1e30ccf214dad04e0491f">In Front, enter your Zendesk QA authorization to access your account.</li>
<li data-list-item-id="ef6529a9de3464dcd75b58b152e517a3f"><p class="no-margin">Select the retention period for your data.</p></li>
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<p>That's it. The last 24 hours of data will be synced from your Front account. This may take some time depending on the options you selected and your conversation volume. Contact <a href="https://support.zendesk.com/hc/en-us/articles/4408843597850" target="_blank" rel="noopener noreferrer">Zendesk Customer Support</a> if you have any questions or need us to import older data.</p>
<div><img src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/zqa_7043661995034_1.png" width="400"></div>
<p>If you want to connect more than one instance of Front or another software, you can do so in Account Settings &gt; Connections in Zendesk QA.<br>​<br>When connecting Front, you can also set additional security options to stop some specific information and conversations from being synced with Zendesk QA.</p>
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