Zendesk QA account settings (non-migrated accounts)

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<div id="docs-wmp-link"><a href="https://support.zendesk.com/hc/en-us/articles/5411234991258-plan" rel="noopener" target="_blank">What's my plan?</a></div>
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<strong>Add-on</strong>
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<td>Quality Assurance (QA) or Workforce Engagement Management (WEM)</td>
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<span class="fastpathtitle">Location: </span> Zendesk QA &gt; Settings </div>
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<span class="attentiontitle"></span> These settings apply only to <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/7767725508506" target="_blank">Zendesk QA customers who have not yet been migrated and are still using
the Klaus app for sign-in</a>. If you’re accessing Zendesk QA through the product tray
already, see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/7043669430426" target="_blank">Viewing and updating Zendesk QA account
settings</a>.</div>
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<p class="p" dir="ltr">For assistance with these features, <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408843597850#h_01FB4BHCQN7EX10B0FK7JBTS78" target="_blank">contact your Zendesk Sales Representative</a>.</p>
<p class="p" dir="ltr"><strong class="ph b">To access and edit your account settings</strong></p>
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<li class="li" dir="ltr">In Zendesk QA, click your profile icon in the bottom-left corner.</li>
<li class="li" dir="ltr"><span class="ph">Click the <strong class="ph b">Settings</strong> (<img class="image" height="17" id="topic-1__d7e2013" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/zqa_settings.png" width="20">) icon.</span></li>
<li class="li" dir="ltr">In addition to the options mentioned under <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/7043669430426" target="_blank">Viewing and updating Zendesk QA account settings</a>, you may still be
able to access and edit the following settings:<ul class="ul" id="topic-1__ul_csk_qrs_5dc">
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<strong class="ph b">General:</strong> Choose a name for your company to be listed. You can also
delete conversations. Deleting a ticket in Zendesk QA also deletes associated
conversation reviews. New and already migrated customers can manage these settings in
Zendesk’s Admin Center. See <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408832379546" target="_blank">Admin Center settings</a>.</li>
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<strong class="ph b">Surveys: </strong>Zendesk QA embedded surveys allowed customers to leave a
rating for an interaction with the support team by clicking on the survey in the email
signature. The link leads customers to a landing page where they can leave a comment
about the support interaction. New and migrated customers should use <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/7689997846554" target="_blank">Zendesk’s customizable CSAT experience</a>.</li>
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<strong class="ph b">Authentications: </strong>Select the authentication settings for how users
sign in to Zendesk QA. New and already migrated customers can manage these settings in
Zendesk’s Admin Center. See <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/5380943678106" target="_blank">Giving users different ways to sign into Zendesk</a>.</li>
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<strong class="ph b">Subscriptions: </strong>Admins for accounts not yet migrated may still be able
to view their subscription settings here. New and already migrated customers can manage
these settings in Zendesk’s Admin Center. See <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408832379546" target="_blank">Admin Center settings</a>.</li>
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