Removing personally identifiable information from the audit log




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Location: Admin Center > Account > Audit log > Audit log

Admins have the ability to permanently delete users, which removes the user from the
system. This might be necessary because of General Data Protection Regulation (GDPR) or
similar regulations, which grant individuals from certain regions the right to
erasure or the right to be forgotten or deleted. When permanently deleting users and
removing personally identifiable information (PII) from Zendesk products, you must
consider whether the data captured in the audit log contains personal information that
also needs to be removed.
This may be necessary, but it is important to understand that altering the audit log in
this way can make it harder to accurately track your history.

To delete PII from the audit log
In Admin Center, click
Account in the sidebar, then select Audit log > Audit log.
Click Manage settings.
Select Automatically delete PII and click Save. When this
setting is enabled, personal information in the actor, IP address, and item
columns of the audit log is deleted automatically when a user is permanently
deleted. Names are replaced with user IDs.





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