CCs and followers resources

Location: Admin Center > Objects and rules > Tickets > Settings

This is a complete list of documentation about CCs and followers.


Documentation

Configuring CCs and followers


Configuring settings and permissions for CCs and followers
Creating business rules for CCs and followers
Customizing default email notifications for CCs and followers
Turning off CCs and followers


Using CCs and followers


Understanding CCs and followers
Using CCs and followers
Using @mentions
Using CCs, followers, and @mentions on your mobile device
Understanding when replies to ticket notifications become public and private comments
Best practices for using email clients with CCs and followers
Collaboration overview
Understanding suppression of CCs email notifications


Migrating to CCs and followers


Migrating to CCs and followers
Manually updating business rules for CCs and followers


If you aren't sure whether you have migrated your account, click the Admin icon ( ) and then select Settings > Tickets. If you see the Set up CCs and followers button, you haven't migrated yet.