Side conversation resources

What's my plan?

All Suites | Professional, Enterprise, or Enterprise Plus

Support with | Collaboration add-on

Use these articles to learn more about side conversations.

Admin resources

Activating and deactivating side conversations

Ticket trigger conditions and actions for side conversations

Using macros to start side conversations

Enabling child tickets in side conversations

Defining OLA policies using internal SLAs and child ticket side conversations

Preventing agents from starting and replying to side conversations

Managing end users created by side conversations

Collaboration overview

Agent resources

About side conversations

Creating side conversations

Viewing and replying to side conversations

Closing and reopening side conversations

Using Microsoft Teams in side conversations

Using Slack in side conversations

Using side conversation child tickets

Understanding follow-up tickets for side conversations

Adding CCs and BCCs in email side conversations

Searching for content in side conversations