About the Zendesk Knowledge plan types

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<p id="docs-hc-snippet" style="display: none;">Knowledge is included in Suite plans or can be purchased with any Zendesk Support plan. This article describes the current and legacy Guide plans. Although legacy Guide plans are no longer supported, plan information is described here for the benefit of existing plan holders.</p>
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<a href="https://support.zendesk.com/hc/en-us/articles/5411234991258-plan" rel="noopener" target="_blank">What's my plan?</a>
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<strong>All Suites</strong>
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<td>Team, Growth, Professional, Enterprise, or Enterprise Plus</td>
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<strong>Support with</strong>
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<p class="p">Knowledge is included in Suite plans or can be purchased with any Zendesk Support plan. This
article describes the current and legacy Guide plans. Although legacy Guide plans are no
longer supported, plan information is described here for the benefit of existing plan holders. </p>
<p class="p">This article contains the following sections:</p>
<div class="p">
<ul class="ul" id="topic_zdp_4bk_kz__ul_mxk_rck_kz">
<li class="li"><a class="xref" href="#topic_o2p_2fc_pt">Current Knowledge plans</a></li>
<li class="li"><a class="xref" href="#topic_u2d_nww_tvb">Legacy Guide plans</a></li>
<li class="li"><a class="xref" href="#topic_wl5_zdb_rt">Viewing your plan type</a></li>
</ul>
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<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_o2p_2fc_pt">
<h2 class="title topictitle2" id="ariaid-title2">Current Knowledge plans</h2>
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<div class="p">The Zendesk Knowledge plans are:<ul class="ul" id="topic_o2p_2fc_pt__ul_sjm_yfc_pt">
<li class="li">
<strong class="ph b">Knowledge Professional</strong>, advanced knowledge features and
customization options. Included in Suite Growth and Suite Professional and available as
a paid plan with any Zendesk Support plan.</li>
<li class="li">
<strong class="ph b">Knowledge Enterprise</strong>, strategic self-service experience, with
advanced knowledge management and collaboration, customization options, and artificial
intelligence features. Included in Suite Enterprise and Suite Enterprise Plus and
available as a paid plan with any Zendesk Support plan.</li>
</ul>
</div>
<p class="p">For feature information, see the <a class="xref" href="https://www.zendesk.com/pricing/#modal.pricing-table" target="_blank">Zendesk Suite plan comparison page</a>, then refer to the help center and knowledge
management sections.</p>
<p class="p">The <a class="xref" href="https://support.zendesk.com/hc/en-us/sections/4405298860954-Using-Knowledge" target="_blank">Knowledge documentation</a> includes the plan availability for each
feature at the top of each article.</p>
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<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_u2d_nww_tvb">
<h2 class="title topictitle2" id="ariaid-title3">Legacy Guide plans</h2>
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<p class="p">Guide Lite Legacy and Guide Legacy plans are no longer available as Guide plans with
Support. Refer to each of the following sections for details about each plan, including plan
features and the deprecation dates.</p>
<p class="p"><strong class="ph b">Guide Lite Legacy plan</strong></p>
<p class="p">Guide Lite is no longer available as a Guide plan with Support as of February 1, 2021.
Guide Lite is included in the Suite Team plan.</p>
<p class="p">Refer to the following table for a list of features that were available on the Guide Lite
plan.</p>
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<table border="1" cellpadding="4" cellspacing="0" class="table" frame="border" id="topic_u2d_nww_tvb__topic_pgt_3r3_34b__table_w2b_ls3_34b" rules="all" summary="">
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<col>
<col>
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<tbody class="tbody">
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;"><strong class="ph b">Guide feature</strong></td>
<td class="entry cell-norowborder" style="vertical-align:top;"><strong class="ph b">Guide Lite Legacy</strong></td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;"><strong class="ph b">Zendesk Guide pricing</strong></td>
<td class="entry cell-norowborder" style="vertical-align:top;"> </td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Annual subscription term (per agent per month)</td>
<td class="entry cell-norowborder" style="vertical-align:top;">$0</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Monthly subscription term (per agent per month)</td>
<td class="entry cell-norowborder" style="vertical-align:top;">$0</td>
</tr>
<tr class="row">
<td class="entry cell-norowborder" colspan="2" style="vertical-align:top;"><strong class="ph b">Get started and customize your knowledge base
quickly</strong></td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Create a knowledge base</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Y</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Theme customization</td>
<td class="entry cell-norowborder" style="vertical-align:top;">
<strong class="ph b">Basic</strong> and standard theme</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Rich text WYSIWYG editor</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Y</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Content overview</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Y</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Content blocks</td>
<td class="entry cell-norowborder" style="vertical-align:top;"> </td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Restore deleted articles</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Y</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Article view permissions</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Registered users and public</td>
</tr>
<tr class="row">
<td class="entry cell-norowborder" colspan="2" style="vertical-align:top;"><strong class="ph b">Create the best self-service experience for
your customers</strong></td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Embed self-service with <em class="ph i">Web Widget (Classic) &amp; Mobile SDK</em>
</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Y</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Use contextual help to serve up relevant content</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Y</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">API access to customize</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Y</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Enable customers to manage their own request with customer portal</td>
<td class="entry cell-norowborder" style="vertical-align:top;"> </td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Empower customers to close requests with rapid resolve</td>
<td class="entry cell-norowborder" style="vertical-align:top;"> </td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">AI-powered article suggestions*</td>
<td class="entry cell-norowborder" style="vertical-align:top;"> </td>
</tr>
<tr class="row">
<td class="entry cell-norowborder" colspan="2" style="vertical-align:top;"><strong class="ph b">Empower agents with easy access to
knowledge</strong></td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Agent-only knowledge base</td>
<td class="entry cell-norowborder" style="vertical-align:top;"> </td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Flag and create knowledge with the Knowledge Capture app</td>
<td class="entry cell-norowborder" style="vertical-align:top;"> </td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Integrated Knowledge Capture app with publishing workflow</td>
<td class="entry cell-norowborder" style="vertical-align:top;"> </td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">AI-powered suggestions in the agent interface and on Slack</td>
<td class="entry cell-norowborder" style="vertical-align:top;"> </td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Article recommendations with the <em class="ph i">Knowledge Capture</em> app</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Y</td>
</tr>
<tr class="row">
<td class="entry cell-norowborder" colspan="2" style="vertical-align:top;"><strong class="ph b">Develop and improve content across your
team</strong></td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Content and revision history</td>
<td class="entry cell-norowborder" style="vertical-align:top;"> </td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Article assignments and publishing permissions with Team Publishing</td>
<td class="entry cell-norowborder" style="vertical-align:top;"> </td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Article lifecycle management with Team Publishing and Article Events</td>
<td class="entry cell-norowborder" style="vertical-align:top;"> </td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Identify knowledge gaps with Content Cues</td>
<td class="entry cell-norowborder" style="vertical-align:top;"> </td>
</tr>
<tr class="row">
<td class="entry cell-norowborder" colspan="2" style="vertical-align:top;"><strong class="ph b">Organize and optimize your knowledge
base</strong></td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Content structure</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Unlimited sections &amp; categories. 2 content hierarchy levels</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Multilingual content**</td>
<td class="entry cell-norowborder" style="vertical-align:top;">1 default language</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Article import</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Y</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Bulk actions</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Basic</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">SEO</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Y</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Host mapping**</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Y</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Article labels</td>
<td class="entry cell-norowborder" style="vertical-align:top;"> </td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Custom article lists and sharing options</td>
<td class="entry cell-norowborder" style="vertical-align:top;"> </td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">XML Sitemap</td>
<td class="entry cell-norowborder" style="vertical-align:top;"> </td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Multiple help centers</td>
<td class="entry cell-norowborder" style="vertical-align:top;"> </td>
</tr>
<tr class="row">
<td class="entry cell-norowborder" colspan="2" style="vertical-align:top;"><strong class="ph b">Understand knowledge engagement and
effectiveness through reporting and analytics</strong></td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Google Analytics tracking</td>
<td class="entry cell-norowborder" style="vertical-align:top;">Y</td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Top content and search overview</td>
<td class="entry cell-norowborder" style="vertical-align:top;"> </td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Pre-built Guide dashboards</td>
<td class="entry cell-norowborder" style="vertical-align:top;"> </td>
</tr>
<tr class="row">
<td class="entry nocellnorowborder" style="vertical-align:top;">Knowledge Capture dashboard</td>
<td class="entry cell-norowborder" style="vertical-align:top;"> </td>
</tr>
<tr class="row">
<td class="entry row-nocellborder" style="vertical-align:top;">Answer Bot dashboard*</td>
<td class="entry cellrowborder" style="vertical-align:top;"> </td>
</tr>
</tbody>
</table>
</div>
<p class="p">* Requires an add-on</p>
<p class="p">** Feature availability depends on your Support subscription level</p>
<p class="p"><strong class="ph b">Guide Legacy plan</strong></p>
<p class="p">Zendesk Support customers who were subscribed to the Team, Professional, or Enterprise plan
(or the equivalent legacy Support plan) prior to May 2, 2017 are on the Guide Legacy plan,
unless they manually moved to another Guide plan after May 2, 2017.</p>
<p class="p">Guide Legacy includes all existing help center functionality prior to the Guide release on
May 2, 2017, plus any Guide Professional features released since that date.</p>
<p class="p">You can view the Guide Legacy plan features as of May 2, 2017 on this <a class="xref" href="https://d1eipm3vz40hy0.cloudfront.net/images/p-guide/guide-compare.png" target="_blank">Guide plan page</a>. Refer to the Guide Professional
column. The chart shows the Professional plan features at the time of the Guide release,
which were the same as Legacy plan features.</p>
<p class="p">Guide Legacy customers remain on the Legacy plan, regardless of any changes to their
Zendesk Support plan. Guide Legacy customers must upgrade to Guide Enterprise to receive
Guide Enterprise functionality.</p>
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<div aria-labelledby="ariaid-title4" class="topic nested1" id="topic_wl5_zdb_rt">
<h2 class="title topictitle2" id="ariaid-title4">Viewing your plan type</h2>
<div class="body">
<p class="p">You can view your current plan in the billing section of Admin Center.</p>
<p class="p"><strong class="ph b">To view your current plan</strong></p>
<ul class="ul" id="topic_wl5_zdb_rt__ul_asb_dr3_34b">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_icon.png">
<strong class="ph b">Account</strong> in the sidebar, then select <strong class="ph b">Billing &gt; Subscription</strong>.</span></li>
</ul>
<p class="p">For more information, see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408834640666#topic_zjz_pdw_zgb" target="_blank">Viewing plan subscriptions</a>.</p>
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