Opening the help center and accessing Knowledge admin

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<div id="docs-wmp-link"><a href="https://support.zendesk.com/hc/en-us/articles/5411234991258-plan" rel="noopener" target="_blank">What's my plan?</a></div>
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<strong>Support with</strong>
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<p class="p">Knowledge is the central hub that seamlessly integrates existing knowledge into AI-driven
interactions and powers the service experience. </p>
<p class="p"><em class="ph i">Help center</em> is the user-facing, self-service interface that contains a knowledge base,
community (if available), and customer portal. <em class="ph i">Knowledge admin</em> is the interface for
managing knowledge and configuring your help center. </p>
<div class="p">This article contains the following topics:<ul class="ul" id="topic_gfv_rvn_s2c__ul_t1y_pwn_s2c">
<li class="li"><a class="xref" href="#topic_dzz_4wn_s2c">Opening help center</a></li>
<li class="li"><a class="xref" href="#topic_b5q_nwn_s2c">Opening and using Knowledge
admin</a></li>
</ul>
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<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_dzz_4wn_s2c">
<h2 class="title topictitle2" id="ariaid-title2">Opening help center</h2>
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<p class="p">Help center is the user-facing, self-service interface that contains a knowledge base,
community (if available), and customer portal.</p>
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<strong class="ph b">To open help center</strong><ul class="ul" id="topic_dzz_4wn_s2c__ul_ywh_xwn_s2c">
<li class="li">Click the Zendesk Products icon (<img class="image" id="topic_dzz_4wn_s2c__image_zjw_5rh_bhb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/admin_center_product_icon.png">) in the top bar, then select <strong class="ph b">Knowledge</strong>.<p class="p">The help
center opens.</p>
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</ul>
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<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_b5q_nwn_s2c">
<h2 class="title topictitle2" id="ariaid-title3">Opening and using Knowledge admin</h2>
<div class="body">
<p class="p">Knowledge admin is the interface for knowledge management and help center
configuration.</p>
<p class="p">You must be a Knowledge admin or an agent with permissions to access Knowledge admin.</p>
<div class="p">
<strong class="ph b">To access Knowledge admin</strong><ol class="ol" id="topic_b5q_nwn_s2c__ol_m43_dxn_s2c">
<li class="li">Click the Zendesk Products icon (<img class="image" id="topic_b5q_nwn_s2c__image_kyj_dxn_s2c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/admin_center_product_icon.png">) in the top bar, then select <strong class="ph b">Knowledge</strong>.<p class="p">If you are
already in your help center, skip this step.</p>
</li>
<li class="li">Click the <strong class="ph b">Knowledge admin</strong> link in the top bar.</li>
<li class="li">Manage any of the following options in Knowledge admin:<div class="p">
<ul class="ul" id="topic_b5q_nwn_s2c__ul_vx5_mxn_s2c">
<li class="li">
<strong class="ph b">Manage articles</strong> gives you access to all your knowledge base content, and
allows you to refine views of your content by using search and applying filters to
build article lists.<p class="p">See <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408837776666" target="_blank">Using article list to get different views of
your help center</a>.</p>
</li>
<li class="li">
<strong class="ph b">Moderate content</strong> allows you to moderate all new and edited end-user
content by placing it in a queue to be reviewed before being published in your
help center.<p class="p">See <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408894193562" target="_blank">Moderating end user content</a>.</p>
</li>
<li class="li">
<strong class="ph b">Arrange content</strong> allows you to view your knowledge base hierarchy,
including all the categories, sections, and articles that make up the content
hierarchy, and manage your content structure.<p class="p">See <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408824317594" target="_blank">Viewing and managing content hierarchy in
Arrange articles</a>.</p>
</li>
<li class="li">
<strong class="ph b">Customize design</strong> gives you access to your help center themes for editing
and managing.<p class="p">See the section <a class="xref" href="https://support.zendesk.com/hc/en-us/sections/4405298906266" target="_blank">Using themes and customizing your help
center</a>.</p>
</li>
<li class="li">
<strong class="ph b">User permissions</strong> include view and management permissions, defined by user
segments, for content in your knowledge base, as well as permissions for community
moderators. <p class="p">See <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408827797274" target="_blank">Understanding user permissions for knowledge
base access</a>.</p>
</li>
<li class="li">
<strong class="ph b">Settings</strong> allow you to manage your knowledge base configuration. <p class="p">See
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408825656474" target="_blank">Configuring help center
settings</a>.</p>
</li>
</ul>
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