Knowledge resources

<p>This page contains resources to help you set up and use Zendesk Knowledge.</p><p>Select your plan to filter resources:</p><p><span style="vertical-align: text-bottom;"><button class="btn btn-dark content-chooser" data-content-choice="Professional" type="button">Suite Team / Growth / Professional</button>  <button class="btn btn-dark content-chooser" data-content-choice="Enterprise" type="button">Suite Enterprise / Enterprise Plus</button></span></p><p id="01H8PT3ATXYT08QMFG0VX1D5SW"><span style="vertical-align: text-bottom;"><button class="btn btn-dark content-chooser" data-content-choice="Professional" type="button">Support + Knowledge Professional</button></span> <span style="vertical-align: text-bottom;"><button class="btn btn-dark content-chooser" data-content-choice="Enterprise" type="button">Support + Knowledge Enterprise</button></span></p><p class="labeled-content" style="display: none;" data-content-labels="professional">On this plan you can provide end-users with a complete self-service support option. Plus you get custom themes and integrations, internal knowledge base, user permissions, customer portal, and agent article flagging and creation.</p><p class="labeled-content" style="display: none;" data-content-labels="enterprise">On this plan you can provide end-users with a complete self-service support option. You have all the great features of the lower plans, plus advanced user permissions, article lifecycle management with team publishing, and multiple theme templates.</p><p style="margin-bottom: 8px;" id="01H8PT3ATXCWDMW2V5MVXTPCNH">This article contains the following sections:</p><ul style="margin-top: 0;">
<li style="margin: 0 0 6px;" data-list-item-id="ef351c41b6c75640067fafcdd860a3d01"><a href="#topic_o1g_qqx_sqb">Getting started</a></li>
<li style="margin: 0 0 6px;" data-list-item-id="e646e99a40e81ad813fa5cc0f683fb562"><a href="#topic_mbx_vvt_tqb">Setting up</a></li>
<li style="margin: 0 0 6px;" data-list-item-id="ed32ad6ba7091782c34cb2de4902caa75"><a href="#topic_eyk_1xt_tqb">Theming</a></li>
<li style="margin: 0 0 6px;" data-list-item-id="e04541da2eb5a8ff120a920eadc823eac"><a href="#topic_h51_1xt_tqb">Using Knowledge base</a></li>
<li style="margin: 0 0 6px;" data-list-item-id="eb63282a5e2bb8aeaa97746d984f08ac8"><a href="#topic_exr_zwt_tqb">Tickets and agents</a></li>
<li style="margin: 0 0 6px;" data-list-item-id="ee9bb6b39a8a014798417aedce5de1250"><a href="#topic_lzm_vvt_tqb">Reporting</a></li>
<li style="margin: 0 0 6px;" data-list-item-id="efbdb095c4b326f2451932c81efdeb3ac"><a href="#topic_w3t_5vt_tqb">Developer resources</a></li>
</ul><div class="nested" id="topic_o1g_qqx_sqb">
<figure class="wysiwyg-table wysiwyg-table-align-left"><table class="section-banner" style="margin-left: 0px; margin-right: auto;"><thead><tr><th style="height: 43px; line-height: 0; padding: 12px 0px 0px; text-align: center; width: 697.778px;" scope="col"><h2 class="wysiwyg-text-align-center" id="h_01HTG8RDRDK7AE6HNC5S5EFFH2">
<img src="https://zen-marketing-documentation.s3.us-west-1.amazonaws.com/docs/en/Asset+1710x.png" alt="" width="24"> Getting started</h2></th></tr></thead></table></figure><figure class="wysiwyg-table wysiwyg-table-align-left" style="height: 263px;"><table style="margin-left: 0px; margin-right: auto; margin-top: 0px;"><tbody><tr>
<td style="width: 350px;"><ul style="margin-top: 0;">
<li style="margin: 0 0 6px;" data-list-item-id="e0a44bb6e06348f973ba183e4c6cf8537"><a href="https://support.zendesk.com/hc/en-us/articles/4408823905434" target="_self" rel="undefined">About the Zendesk Knowledge plan types</a></li>
<li data-list-item-id="e5e014cad7086d4a60ab63a5f5aa7ceaa"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408833984538" target="_self" rel="undefined">Evaluating the help center in your Zendesk Suite trial account</a></li>
<li class="li" style="margin: 0 0 6px;" data-list-item-id="e9afcfffc7184a1ed985f021760e2e38b"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408846795674" target="_blank" rel="noopener noreferrer">Getting started with your help center</a></li>
<li class="li" style="margin: 0 0 6px;" data-list-item-id="e736cc4482c19a1e040d765ddf9cefe1c"><a href="https://support.zendesk.com/hc/en-us/articles/4408882448922" target="_self" rel="undefined">Using Zendesk Support and Zendesk Knowledge together</a></li>
<li class="li" style="margin: 0 0 6px;" data-list-item-id="eab2d74dd9c38ee2828c3fd907c89aa34"><a href="https://support.zendesk.com/hc/en-us/articles/4408834595738" target="_blank" rel="noopener noreferrer">Understanding help center search methods</a></li>
</ul></td>
<td style="width: 326.667px;"><ul style="margin-top: 0;">
<li style="margin: 0 0 6px;" data-list-item-id="e6e1d3ab77050470fdc508375ef3399c4"><a href="https://support.zendesk.com/hc/en-us/articles/4408828230554" target="_blank" rel="noopener noreferrer">Best practices for finding customer issues to start your knowledge base</a></li>
<li style="margin: 0 0 6px;" data-list-item-id="ea0a846a3e9488f4e55aada01ccb2c496"><a href="https://support.zendesk.com/hc/en-us/articles/4408894061338" target="_blank" rel="noopener noreferrer">About help center end-user search</a></li>
<li style="margin: 0 0 6px;" data-list-item-id="e826754518e3f688e54750cdbb92f426a"><a href="https://support.zendesk.com/hc/en-us/articles/4408830243482" target="_blank" rel="noopener noreferrer">About Zendesk Federated Search</a></li>
<li style="margin: 0 0 6px;" data-list-item-id="e24a0f8c575b7d3042f0fca42b4315d02"><a href="https://support.zendesk.com/hc/en-us/articles/4408885974682" target="_blank" rel="noopener noreferrer">About search engine optimization (SEO) in your help center</a></li>
<li style="margin: 0 0 6px;" data-list-item-id="eff17c3cbba480be8a206423fffb3281c"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408827842458" target="_blank" rel="noopener noreferrer">Understanding Knowledge roles and privileges</a></li>
</ul></td>
</tr></tbody></table></figure>
</div><div class="nested" id="topic_mbx_vvt_tqb">
<figure class="wysiwyg-table wysiwyg-table-align-left"><table class="section-banner" style="margin-left: 0px; margin-right: auto;"><thead><tr><th style="height: 43px; line-height: 0; padding: 12px 0px 0px; text-align: center; width: 697.778px;" scope="col"><h2 class="wysiwyg-text-align-center" id="h_01HTG8RDRD71E908N0RE59HCFZ">
<img src="https://zen-marketing-documentation.s3.us-west-1.amazonaws.com/docs/en/Asset+1710x.png" alt="" width="24"> Setting up</h2></th></tr></thead></table></figure><figure class="wysiwyg-table wysiwyg-table-align-left" style="height: 263px;"><table style="margin-left: 0px; margin-right: auto; margin-top: 0px;"><tbody><tr>
<td style="width: 350px;"><ul style="margin-top: 0;">
<li class="li" style="margin: 0 0 6px;" data-list-item-id="e9a61f92e06433bda006be48ff6c5b52f"><a href="https://support.zendesk.com/hc/en-us/articles/4408842656154" target="_blank" rel="noopener noreferrer">Restricting help center access to signed-in end-users</a></li>
<li class="li" style="margin: 0 0 6px;" data-list-item-id="e7c4308ef5d680f19a6453af684d742d8"><a href="https://support.zendesk.com/hc/en-us/articles/4408845823386">Changing an agent's role to grant Knowledge admin privileges</a></li>
<li style="margin: 0 0 6px;" data-list-item-id="e9d4bb44daaa454cce0faeb11553178fb"><a href="https://support.zendesk.com/hc/en-us/articles/4408827797274" target="_self" rel="undefined">Understanding Knowledge user permissions for knowledge base access</a></li>
<li style="margin: 0 0 6px;" data-list-item-id="ec8031fe8602008a1b5f626395ad9ee1b"><a href="https://support.zendesk.com/hc/en-us/articles/4408834435738"><span style="font-weight: 400;">Setting agent editing and publishing permissions on knowledge base articles</span></a></li>
<li style="margin: 0 0 6px;" data-list-item-id="e4aa5cedf842525f8afa787c46f382e4f"><a href="https://support.zendesk.com/hc/en-us/articles/4408824005914"><span style="font-weight: 400;">Setting view permissions on articles with user segments</span></a></li>
<li class="labeled-content" style="margin: 0 0 6px;" data-content-labels="professional enterprise" data-list-item-id="eb942bf41d94353c70d16ba25b1c21ba9"><a href="https://support.zendesk.com/hc/en-us/articles/4408837707290">Creating user segments for help center user permissions</a></li>
<li class="labeled-content" style="margin: 0 0 6px;" data-content-labels="professional enterprise" data-list-item-id="e987ae49f7b2796ff566f9484f636c23c"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408831908634" target="_blank" rel="noopener noreferrer">Managing user segments</a></li>
<li class="labeled-content" style="margin: 0 0 6px;" data-content-labels="professional enterprise" data-list-item-id="ec1bf896390b70f81b5dffdc00077c7c0"><a href="https://support.zendesk.com/hc/en-us/articles/4408843294234" target="_blank" rel="noopener noreferrer">Adding an individual user to a user segment</a></li>
<li class="labeled-content" style="margin: 0 0 6px;" data-content-labels="professional enterprise" data-list-item-id="e7f8229ecf323478219d44a6c91894102"><a href="https://support.zendesk.com/hc/en-us/articles/4408834944154" target="_blank" rel="noopener noreferrer"><span data-sheets-formula-bar-text-style="font-size:13px;color:#000000;font-weight:normal;text-decoration:none;font-family:'Arial';font-style:normal;text-decoration-skip-ink:none;">Implementing cookie consent in your help center</span></a></li>
<li class="labeled-content" style="margin: 0 0 6px;" data-content-labels="professional enterprise" data-list-item-id="e0c39962c1f6398d8455618c89dd75662"><a href="https://support.zendesk.com/hc/en-us/articles/4408825656474" target="_blank" rel="noopener noreferrer">Configuring settings for your help center</a></li>
<li class="labeled-content" style="margin: 0 0 6px;" data-content-labels="professional enterprise" data-list-item-id="e4021e083c74c44a6f5665448eddf5f38"><a href="https://support.zendesk.com/hc/en-us/articles/4408827952538">Creating management permissions to define agent editing and publishing rights</a></li>
</ul></td>
<td style="width: 326.667px;"><ul style="margin-top: 0;">
<li style="margin: 0 0 6px;" data-list-item-id="e0f72b54ffaccce5a2f37de314bac33a1"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408838571930" target="_blank" rel="noopener noreferrer">Host mapping - Changing the URL of your help center</a></li>
<li style="margin: 0 0 6px;" data-list-item-id="ebc4cc6f8e54e611377e2dcb422c7ba6b"><a href="https://support.zendesk.com/hc/en-us/articles/4408822162330">Configuring the default language for your Help Center</a></li>
<li style="margin: 0 0 6px;" data-list-item-id="ee7dc36820da43cb10f72042a73be9d75"><a href="https://support.zendesk.com/hc/en-us/articles/4408829088026">Deactivating your Help Center</a></li>
<li style="margin: 0 0 6px;" data-list-item-id="ebc4f26fc1a46c4a3d09b119ad3ae0277"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408828643098" target="_blank" rel="noopener noreferrer">Enabling Google Analytics for your help center</a></li>
<li style="margin: 0 0 6px;" data-list-item-id="e90e3347917220787321735d51f0ff602"><a href="https://support.zendesk.com/hc/en-us/articles/4408842778138" target="_self" rel="undefined">Enabling users to vote on knowledge base articles without signing in</a></li>
<li style="margin: 0 0 6px;" data-list-item-id="e8699afd6324c0c11a29881b3d2290a95"><a href="https://support.zendesk.com/hc/en-us/articles/4408839398554">Changing the name of your Help Center</a></li>
<li style="margin: 0 0 6px;" data-list-item-id="eb7673613e7fe6a08c899a718b0267d07"><a href="https://support.zendesk.com/hc/en-us/articles/4408835764122">Using Google Tag Manager with your Help Center</a></li>
<li class="labeled-content" style="margin: 0 0 6px;" data-content-labels="enterprise" data-list-item-id="ebaf0369c40d7f1b98a96fa39829560c6">
<a href="https://support.zendesk.com/hc/en-us/articles/4408821552666" target="_self">Enabling search across multiple Help Centers</a> (Enterprise)</li>
<li class="labeled-content" style="margin: 0 0 6px;" data-content-labels="enterprise" data-list-item-id="ed5c3d34556a2f43ef385233b6fefed81"><a href="https://support.zendesk.com/hc/en-us/articles/4408831783962" target="_blank" rel="noopener noreferrer">Knowledge product limits for Help Center</a></li>
<li class="labeled-content" style="margin: 0 0 6px;" data-content-labels="enterprise" data-list-item-id="e59689ac68f137e0a4f64140d41df7def"><a href="https://support.zendesk.com/hc/en-us/articles/4408884098074" target="_blank" rel="noopener noreferrer">Setting up a requests-only (tickets-only) help center</a></li>
</ul></td>
</tr></tbody></table></figure>
</div><div class="nested" id="topic_eyk_1xt_tqb">
<figure class="wysiwyg-table wysiwyg-table-align-left"><table class="section-banner" style="margin-left: 0px; margin-right: auto;"><thead><tr><th style="height: 43px; line-height: 0; padding: 12px 0px 0px; text-align: center; width: 697.778px;" scope="col"><h2 class="wysiwyg-text-align-center" id="h_01KFENC892TNDKTV6FSNEH59Q8">
<img src="https://zen-marketing-documentation.s3.us-west-1.amazonaws.com/docs/en/Asset+1710x.png" alt="" width="24"> Theming</h2></th></tr></thead></table></figure><h3 style="margin-bottom: 0;" id="01H8PT3ATYRYTPMNEVQJJ444EA">Managing your theme</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="height: 263px;"><table style="margin-left: 0px; margin-right: auto; margin-top: 0px;"><tbody><tr>
<td style="width: 350px;"><ul style="margin-top: 0;">
<li style="margin: 0 0 6px;" data-list-item-id="e7d3884e9609892f5a0415c2bcb403f64"><a href="https://support.zendesk.com/hc/en-us/articles/4408821255834">About the standard theme and custom themes in your help center</a></li>
<li style="margin: 0 0 6px;" data-list-item-id="e2e1fe174f80dcc179ff191fad0f665a5"><a href="https://support.zendesk.com/hc/en-us/articles/4408845834522">Using the standard Copenhagen theme in your help center</a></li>
<li style="margin: 0 0 6px;" data-list-item-id="e4de7d746ef475a5d747dbdd333809264"><a href="https://support.zendesk.com/hc/en-us/articles/4408828352282">Accessing your help center themes</a></li>
<li style="margin: 0 0 6px;" data-list-item-id="e13a4312ccf18d0a24d80433023c11f38"><a href="https://support.zendesk.com/hc/en-us/articles/4408821790618" target="_blank" rel="noopener noreferrer">Adding a help center theme to Knowledge</a></li>
<li data-list-item-id="ef29f79844ded9fcc8c8fbccc027f085a"><a href="https://support.zendesk.com/hc/en-us/articles/4408821842714">Editing your help center theme</a></li>
<li data-list-item-id="efa1a3f157a24830ec77a0a4cfa07fd19"><a href="https://support.zendesk.com/hc/en-us/articles/4408838187802" target="_blank" rel="noopener noreferrer">Working on a theme locally</a></li>
<li data-list-item-id="ed4b3adadb245c8d6c0213da1d3150713"><a href="https://support.zendesk.com/hc/en-us/articles/4408822095642" target="_blank" rel="noopener noreferrer">Previewing theme changes locally</a></li>
<li data-list-item-id="e4996ab3c0dd4641f884a3355752fbc39"><a href="https://support.zendesk.com/hc/en-us/articles/4408845893274" target="_blank" rel="noopener noreferrer">Previewing your help center theme</a></li>
<li data-list-item-id="e1d8a4676dde56e53f3ca021394f872ff"><a href="https://support.zendesk.com/hc/en-us/articles/4408829155226" target="_blank" rel="noopener noreferrer">Using your own theme assets for help center</a></li>
</ul></td>
<td style="width: 326.667px;"><ul style="margin-top: 0;">
<li style="margin: 0 0 6px;" data-list-item-id="ee6d54f52e57199113d8d84ed1434e1ea"><a href="https://support.zendesk.com/hc/en-us/articles/4408842911898" target="_self">Using help center themes from the Zendesk Marketplace</a></li>
<li style="margin: 0 0 6px;" data-list-item-id="edd7aebd0c277c2d450b9d9b947b2bdd6"><a href="https://support.zendesk.com/hc/en-us/articles/4408832146970" target="_blank" rel="noopener noreferrer">Managing your help center themes</a></li>
<li style="margin: 0 0 6px;" data-list-item-id="ef03dca868c0efc2cf8e5820516e9e7c2"><a href="https://support.zendesk.com/hc/en-us/articles/4408830651930" target="_self">Managing help center themes from the Zendesk Marketplace</a></li>
<li style="margin: 0 0 6px;" data-list-item-id="e8336c293da123b855b987515db80ef8f"><a href="https://support.zendesk.com/hc/en-us/articles/4408828836250" target="_blank" rel="noopener noreferrer">Changing the live theme of your help center</a></li>
<li style="margin: 0 0 6px;" data-list-item-id="e2c09559018565098a0b7fe61299c43a0"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408824139546-Branding-your-Help-Center" target="_blank" rel="noopener noreferrer">Branding your help center</a></li>
<li style="margin: 0 0 6px;" data-list-item-id="ef0c49c9691f12868fb9ac889f41c0bf3"><a href="https://support.zendesk.com/hc/en-us/articles/4408828794778" target="_blank" rel="noopener noreferrer">Creating a help center for one of your brands</a></li>
<li style="margin: 0 0 6px;" data-list-item-id="e5be047fecd896fa646e21c57aa9bee3f"><a href="https://support.zendesk.com/hc/en-us/articles/4408844090522">Hiding and showing elements in your Copenhagen standard theme</a></li>
</ul></td>
</tr></tbody></table></figure><h3 class="labeled-content" style="margin-bottom: 0;" id="01H8PT3ATYYZJGHA0S8ED7VE5Y" data-content-labels="professional enterprise">Customizing your theme</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="height: 263px;"><table style="margin-left: 0px; margin-right: auto; margin-top: 0px;"><tbody><tr>
<td style="width: 350px;"><ul style="margin-top: 0;">
<li class="labeled-content" style="margin: 0 0 6px;" data-content-labels="professional enterprise" data-list-item-id="e9b693d317abf4ffa986ccf90fc34c2d3"><a href="https://support.zendesk.com/hc/en-us/articles/4408832558874">Editing the code for your live help center theme</a></li>
<li class="labeled-content" style="margin: 0 0 6px;" data-content-labels="professional enterprise" data-list-item-id="e4277cb16eece5a08e19374adc63ae0c5"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408839332250" target="_blank" rel="noopener noreferrer">Customizing your help center theme</a></li>
<li class="labeled-content" style="margin: 0 0 6px;" data-content-labels="professional enterprise" data-list-item-id="e3e618ae5d2e7cc34b0d2656dfb15805a"><a href="https://support.zendesk.com/hc/en-us/articles/4408832476698" target="_self">Setting up the GitHub integration with your help center theme</a></li>
<li class="labeled-content" style="margin: 0 0 6px;" data-content-labels="professional enterprise" data-list-item-id="ebd93b711fd671ef681ee981b4b963e20"><a href="https://support.zendesk.com/hc/en-us/articles/4408844123162" target="_self">Updating your GitHub-managed theme in Knowledge admin</a></li>
<li class="labeled-content" style="margin: 0 0 6px;" data-content-labels="professional enterprise" data-list-item-id="e8f15592590f86f66a27d6253103a1f78"><a href="https://support.zendesk.com/hc/en-us/articles/4408829072538" target="_self">Troubleshooting the GitHub integration with help center themes</a></li>
<li class="labeled-content" style="margin: 0 0 6px;" data-content-labels="professional enterprise" data-list-item-id="ed31a9984d939cd9c130f42ef235d6791"><a href="https://support.zendesk.com/hc/en-us/articles/4408828976538" target="_blank" rel="noopener noreferrer">Importing and downloading your theme and manifest file</a></li>
<li class="labeled-content" style="margin: 0 0 6px;" data-content-labels="professional enterprise" data-list-item-id="e8a2c33afc49d8157b9ad90af5e72ec62"><a href="https://support.zendesk.com/hc/en-us/articles/5031162785434" target="_blank" rel="noopener noreferrer">Recipe: Requesting feedback for article downvotes</a></li>
</ul></td>
<td style="width: 326.667px;"><ul style="margin-top: 0;">
<li class="labeled-content" style="margin: 0 0 6px;" data-content-labels="professional enterprise" data-list-item-id="e123ab77ce2e747ce419571b6527f7776"><a class="xref" href="https://developer.zendesk.com/apps/docs/help-center-templates/introduction" target="_blank" rel="noopener noreferrer">Help center templating guide</a></li>
<li class="labeled-content" style="margin: 0 0 6px;" data-content-labels="professional enterprise" data-list-item-id="eff5e9740945118a49fa893af97858fb0"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408842914714-Help-Center-CSS-cookbook" target="_blank" rel="noopener noreferrer">Help center CSS cookbook</a></li>
<li class="labeled-content" style="margin: 0 0 6px;" data-content-labels="professional enterprise" data-list-item-id="e74a631cb3b05282f92ef376594c472bc"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408836487450" target="_blank" rel="noopener noreferrer">Help center JavaScript cookbook</a></li>
<li class="labeled-content" style="margin: 0 0 6px;" data-content-labels="professional enterprise" data-list-item-id="e2d542579f917fca553d6a98cfa2beb94">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408832681626" target="_blank" rel="noopener noreferrer">Help center templating cookbook</a> </li>
<li class="labeled-content" style="margin: 0 0 6px;" data-content-labels="professional enterprise" data-list-item-id="e3ee13bc17e4f92cbc4c30b2311b4d7e4"><a href="https://support.zendesk.com/hc/en-us/articles/4408820214554" target="_blank" rel="noopener noreferrer">About templating versions for help center themes</a></li>
<li class="labeled-content" style="margin: 0 0 6px;" data-content-labels="enterprise" data-list-item-id="ee1a42ae716ce8752a0170850b1da4f71">
<a href="https://support.zendesk.com/hc/en-us/articles/4408828878106">Adding multiple article, section, and category templates to your theme</a> (Enterprise)</li>
<li class="labeled-content" style="margin: 0 0 6px;" data-content-labels="enterprise" data-list-item-id="ebfce6c7476c05e805585406de1951967"><a href="https://support.zendesk.com/hc/en-us/articles/4408832723866" target="_blank" rel="noopener noreferrer">Displaying satisfaction ratings and overall score in your help center</a></li>
</ul></td>
</tr></tbody></table></figure>
</div><div class="nested" id="topic_h51_1xt_tqb">
<figure class="wysiwyg-table wysiwyg-table-align-left"><table class="section-banner" style="margin-left: 0px; margin-right: auto;"><thead><tr><th style="height: 43px; line-height: 0; padding: 12px 0px 0px; text-align: center; width: 697.778px;" scope="col"><h2 class="wysiwyg-text-align-center" id="h_01KFENDP5HYMXS5V5RNX7G5E57">
<img src="https://zen-marketing-documentation.s3.us-west-1.amazonaws.com/docs/en/Asset+1710x.png" alt="" width="24"> Using the Knowledge Base</h2></th></tr></thead></table></figure><h3 style="margin-bottom: 0;" id="01H8PT3ATYPA5GRKK3Q69H8PDY">Setting up and managing your knowledge base</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="height: 263px;"><table style="margin-left: 0px; margin-right: auto; margin-top: 0px;"><tbody><tr>
<td style="width: 350px;"><ul style="margin-top: 0;">
<li style="margin: 0 0 6px;" data-list-item-id="e073f061edd3ed8d276bb9e86b83ae030"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408845897370" target="_blank" rel="noopener noreferrer">Organizing knowledge base content in categories and sections</a></li>
<li style="margin: 0 0 6px;" data-list-item-id="edcb48d2d40a35bb4aca83b5b46673190"><a href="https://support.zendesk.com/hc/en-us/articles/4408824317594">Viewing and managing your content hierarchy in Arrange Articles</a></li>
<li style="margin: 0 0 6px;" data-list-item-id="ea6e13a41c3ee8cc644e1c33839a8ecb4"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408838163354" target="_blank" rel="noopener noreferrer">Moving sections and articles in the help center</a></li>
<li class="labeled-content" style="margin: 0 0 6px;" data-content-labels="enterprise" data-list-item-id="eb08314caae71de888cd6a2426a6cf12e">
<a href="https://support.zendesk.com/hc/en-us/articles/4408834687130" target="_self">Adding subsections to create more levels in your help center</a> </li>
<li data-list-item-id="e334bf6ede86732f7c3210651ef700fbe"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408843983258" target="_blank" rel="noopener noreferrer">Reordering knowledge base content in the help center</a></li>
<li data-list-item-id="e9b2d882f25db98713a2e3056466466cb"><a href="https://support.zendesk.com/hc/en-us/articles/4408824584602" target="_blank" rel="noopener noreferrer">Editing the source code of help center articles</a></li>
</ul></td>
<td style="width: 326.667px;"><ul>
<li data-list-item-id="e42aa64740d54e5be9d7d5f8927a80100">
<a href="https://support.zendesk.com/hc/en-us/articles/4408883063066" target="_self">Displaying subsections in your help center</a> </li>
<li class="labeled-content" style="margin: 0 0 6px;" data-content-labels="enterprise" data-list-item-id="e9543be69f27472c52c34a0b2096cf565"><a href="https://support.zendesk.com/hc/en-us/articles/4408838281882" target="_blank" rel="noopener noreferrer">Marking content as spam and removing it from your help center</a></li>
<li class="labeled-content" style="margin: 0 0 6px;" data-content-labels="enterprise" data-list-item-id="ea2ea4b6f9ea65f1d1a76079f47c30fb2"><a href="https://support.zendesk.com/hc/en-us/articles/4408828362522" target="_blank" rel="noopener noreferrer">Best practices for driving traffic to your knowledge base and community</a></li>
<li class="labeled-content" style="margin: 0 0 6px;" data-content-labels="enterprise" data-list-item-id="e57f1a4f256f7b018f035f7cc5d21e92a"><a href="https://support.zendesk.com/hc/en-us/articles/4408844161050" target="_blank" rel="noopener noreferrer">How product docs are produced at Zendesk</a></li>
<li class="labeled-content" style="margin: 0 0 6px;" data-content-labels="enterprise" data-list-item-id="e59f0dce0476f795998b9c52cac6b2f1f"><a href="https://support.zendesk.com/hc/en-us/articles/4408821238938" target="_blank" rel="noopener noreferrer">Best practices for creating an internal knowledge base</a></li>
<li class="labeled-content" style="margin: 0 0 6px;" data-content-labels="enterprise" data-list-item-id="e3bad339cd9b610324118b5f06cd06208"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408838548250">Using the metrics that matter to improve your knowledge base</a></li>
</ul></td>
</tr></tbody></table></figure><h3 style="margin-bottom: 0;" id="01H8PT3ATYEX8R6EWB99C95HDN">Creating and editing articles</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="height: 263px;"><table style="margin-left: 0px; margin-right: auto; margin-top: 0px;"><tbody><tr>
<td style="width: 350px;"><ul style="margin-top: 0;">
<li style="margin: 0 0 6px;" data-list-item-id="efd46e7705c8b0d061f7d089bde2faa76"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408839258778" target="_blank" rel="noopener noreferrer">Creating and editing articles in the knowledge base</a></li>
<li style="margin: 0 0 6px;" data-list-item-id="ed7da36ec7a99098ed14ecc450504e14b"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408826796570" target="_blank" rel="noopener noreferrer">Working with drafts in the knowledge base</a></li>
<li style="margin: 0 0 6px;" data-list-item-id="e92d20020a493663a3a00fa9825429a05"><a href="https://support.zendesk.com/hc/en-us/articles/4408828053146">Migrating existing content to your help center</a></li>
<li style="margin: 0 0 6px;" data-list-item-id="efb93c5ff7203e967d5098ba1c866ae2f"><a href="https://support.zendesk.com/hc/en-us/articles/4408824620698" target="_self" rel="undefined">Inserting images in articles and content blocks</a></li>
<li style="margin: 0 0 6px;" data-list-item-id="e12916be30f9c0dd47b3e981805418f16"><a href="https://support.zendesk.com/hc/en-us/articles/4408829384986" target="_self" rel="undefined">Inserting videos in articles and content blocks</a></li>
<li style="margin: 0 0 6px;" data-list-item-id="e82a7e689f461a8ac17d0045d6c23730e"><a href="https://support.zendesk.com/hc/en-us/articles/4408822378266" target="_self">Inserting and editing links in articles</a></li>
<li style="margin: 0 0 6px;" data-list-item-id="e342cdcc1059412d183179d7e222046ab"><a href="https://support.zendesk.com/hc/en-us/articles/4408839186586">Help center article editor toolbar reference</a></li>
<li class="labeled-content" style="margin: 0 0 6px;" data-content-labels="professional enterprise" data-list-item-id="ec92ecc35909fa071ad22f92ce10e2f74"><a href="https://support.zendesk.com/hc/en-us/articles/4408829321498" target="_self" rel="undefined">Viewing article revisions and restoring a previous version</a></li>
<li class="labeled-content" style="margin: 0 0 6px;" data-content-labels="professional enterprise" data-list-item-id="ea4ae4803aee636ce5dd0c6349c64dce2"><a href="https://support.zendesk.com/hc/en-us/articles/4408820188442" target="_blank" rel="noopener noreferrer">Viewing article events in History view</a></li>
<li class="labeled-content" style="margin: 0 0 6px;" data-content-labels="professional enterprise" data-list-item-id="e7f3bde07a5919ba05a93f8b70944c3fd"><a href="https://support.zendesk.com/hc/en-us/articles/4408832857754" target="_blank" rel="noopener noreferrer">Creating and inserting reusable information with content blocks</a></li>
<li data-list-item-id="ee9851c572b3b80aeba39ef3d574dae10"><a href="https://support.zendesk.com/hc/en-us/articles/4408889279514" target="_self" rel="undefined">Keyboard shortcuts for formatting knowledge base articles</a></li>
</ul></td>
<td style="width: 326.667px;"><ul style="margin-top: 0;">
<li style="margin: 0 0 6px;" data-list-item-id="eccb9efe18d043701adb1746130c080c9"><a href="https://support.zendesk.com/hc/en-us/articles/4408838947738">Archiving an article to move it out of your knowledge base</a></li>
<li style="margin: 0 0 6px;" data-list-item-id="ea3fa635c20ed313da69bc386679fa3fc"><a href="https://support.zendesk.com/hc/en-us/articles/4408822193434" target="_blank" rel="noopener noreferrer">Viewing and restoring archived articles</a></li>
<li style="margin: 0 0 6px;" data-list-item-id="e81a84a5ed2c6d6f5cd82ebce2561829e"><a href="https://support.zendesk.com/hc/en-us/articles/4408832480154">Permanently deleting a knowledge base article</a></li>
<li style="margin: 0 0 6px;" data-list-item-id="ee89afdeb97dad3c28e3727d38333e02b"><a href="https://support.zendesk.com/hc/en-us/articles/4408829307418" target="_blank" rel="noopener noreferrer">Adding and formatting tables in help center articles</a></li>
<li style="margin: 0 0 6px;" data-list-item-id="eeca8a36f0d30a2a100d6cab7698c286a"><a href="https://support.zendesk.com/hc/en-us/articles/4408836336154">Updating knowledge base articles in bulk</a></li>
<li class="labeled-content" style="margin: 0 0 6px;" data-content-labels="professional enterprise" data-list-item-id="e1449bbc85ad08956ef4e6b3d399f39f8"><a href="https://support.zendesk.com/hc/en-us/articles/4408835056154">Using labels on your help center articles</a></li>
<li class="labeled-content" style="margin: 0 0 6px;" data-content-labels="enterprise" data-list-item-id="e494fc5b044bb63f67068cba6e106faf9"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408832308506">Changing the article owner</a></li>
<li class="labeled-content" style="margin: 0 0 6px;" data-content-labels="enterprise" data-list-item-id="e2a75d2a083b5ad2064034b5712509e4d"><a href="https://support.zendesk.com/hc/en-us/articles/4408828708250" target="_blank" rel="noopener noreferrer">Displaying an alternative author on your articles</a></li>
<li class="labeled-content" style="margin: 0 0 6px;" data-content-labels="enterprise" data-list-item-id="e52a739f3f92f86eef62fe7269cb60476"><a href="https://support.zendesk.com/hc/en-us/articles/4408831743258" target="_blank" rel="noopener noreferrer">Best practices: Developing content for your knowledge base</a></li>
</ul></td>
</tr></tbody></table></figure><h3 style="margin-bottom: 0;" id="h_01JV31GEBV7K7TZYCFRC690ZQ6">Managing articles and workflows</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="height: 263px;"><table style="margin-left: 0px; margin-right: auto; margin-top: 0px;"><tbody><tr>
<td style="width: 350px;"><ul style="margin-top: 0;">
<li style="margin: 0 0 6px;" data-list-item-id="e1e1be159e47a38146f3507dfcad0a984"><a href="https://support.zendesk.com/hc/en-us/articles/4408834867610">Creating a ticket from a comment on a knowledge base article</a></li>
<li style="margin: 0 0 6px;" data-list-item-id="ec0bd6671b962b5b1ac5f0337bfef64cf"><a href="https://support.zendesk.com/hc/en-us/articles/4408832365466">Managing your saved article lists</a></li>
<li class="labeled-content" style="margin: 0 0 6px;" data-content-labels="enterprise" data-list-item-id="ea260856328a2b52d993f92dbe0fb1f75">
<a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408828628634">Setting reminders to review and verify articles</a> </li>
<li class="labeled-content" style="margin: 0 0 6px;" data-content-labels="enterprise" data-list-item-id="ec93cb6d278c3f8c2207c3fef2b39cec2">
<a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408832243482">Managing article verification rules</a> </li>
<li class="labeled-content" style="margin: 0 0 6px;" data-content-labels="enterprise" data-list-item-id="e7d26e80508179fa93bbb0d53b28d0fe0">
<a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408822044186" target="_self" rel="undefined">Verifying articles that need review</a> </li>
<li class="labeled-content" style="margin: 0 0 6px;" data-content-labels="enterprise" data-list-item-id="ea028efc72c4283a217cf8f53f769f5a3">
<a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408822078490">Viewing a list of all unverified articles that need verification</a> </li>
<li class="labeled-content" style="margin: 0 0 6px;" data-content-labels="enterprise" data-list-item-id="e6e252643af994904baa2ac9d6d413f7b">
<a href="https://support.zendesk.com/hc/en-us/articles/4408828826650">Changing the theme template for an article, section, or category in your help center</a> </li>
<li class="labeled-content" style="margin: 0 0 6px;" data-content-labels="enterprise" data-list-item-id="e1f59d74d58997ed9732927618de773bc">
<a href="https://support.zendesk.com/hc/en-us/articles/4408820403226" target="_blank" rel="noopener noreferrer">Scheduling articles for publishing and publishing</a> </li>
<li class="labeled-content" style="margin: 0 0 6px;" data-content-labels="enterprise" data-list-item-id="eb9d2661f048f046a2dca7b2ee574a02d"><a href="https://support.zendesk.com/hc/en-us/articles/4408846908698" target="_blank" rel="noopener noreferrer">Disabling comments for an article</a></li>
<li class="labeled-content" style="margin: 0 0 6px;" data-content-labels="enterprise" data-list-item-id="eac8fc1c294b84c49eb87d5207c127e16"><a href="https://support.zendesk.com/hc/en-us/articles/4408822265754" target="_blank" rel="noopener noreferrer">Promoting an article to the top of the section</a></li>
<li class="labeled-content" style="margin: 0 0 6px;" data-content-labels="enterprise" data-list-item-id="e14dda8ed484fb0804a8dd4a2107b9244"><a href="https://support.zendesk.com/hc/en-us/articles/4408834993434" target="_blank" rel="noopener noreferrer">Changing the author of an article</a></li>
</ul></td>
<td style="width: 326.667px;"><ul style="margin-top: 0;">
<li style="margin: 0 0 6px;" data-list-item-id="eeda6b291b6bbf8028b9c9e58c23c73ec"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408837776666" target="_blank" rel="noopener noreferrer">Using article lists for different views of your knowledge base content</a></li>
<li class="labeled-content" style="margin: 0 0 6px;" data-content-labels="professional enterprise" data-list-item-id="e7f7685195a37bc3475b0890b131dc5eb">
<a href="https://support.zendesk.com/hc/en-us/articles/4408832609562">About Team Publishing</a> </li>
<li class="labeled-content" style="margin: 0 0 6px;" data-content-labels="enterprise" data-list-item-id="e6abb47cac6d6fe0cbbcc06cca8754aa3">
<a href="https://support.zendesk.com/hc/en-us/articles/4408829192986" target="_self" rel="undefined">Analyzing your Team Publishing activity</a> </li>
<li class="labeled-content" style="margin: 0 0 6px;" data-content-labels="enterprise" data-list-item-id="ebc4026a301a4c9984a9a42e245da0cc6">
<a href="https://support.zendesk.com/hc/en-us/articles/4408824595354">Creating new content for review</a> </li>
<li class="labeled-content" style="margin: 0 0 6px;" data-content-labels="enterprise" data-list-item-id="ea34bea487b33f73d2dc49e5beaabbfca">
<a href="https://support.zendesk.com/hc/en-us/articles/4408832673818">Staging content updates for an existing article for review</a> </li>
<li class="labeled-content" style="margin: 0 0 6px;" data-content-labels="enterprise" data-list-item-id="e9bcc7964f62c713803d51e5c5935a9c1">
<a href="https://support.zendesk.com/hc/en-us/articles/4408829231770">Reviewing, approving, and publishing articles</a> </li>
<li class="labeled-content" style="margin: 0 0 6px;" data-content-labels="enterprise" data-list-item-id="e538e4967d6be8590a20d2b1ea19f1b3f">
<a href="https://support.zendesk.com/hc/en-us/articles/4408822348186">Assigning or reassigning articles with Team Publishing</a> </li>
<li class="labeled-content" style="margin: 0 0 6px;" data-content-labels="enterprise" data-list-item-id="e250bc8bd7322d2740b968aa767d8140c">
<a href="https://support.zendesk.com/hc/en-us/articles/4408822216218" target="_self" rel="undefined">Viewing lists of articles in various Team Publishing workflow states</a> </li>
</ul></td>
</tr></tbody></table></figure><h3 class="labeled-content" style="margin-bottom: 0;" id="01H8PT3ATY9Z0BCCJ4P8WC6QX5" data-content-labels="professional enterprise">Managing permissions with user segments</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="height: 263px;"><table style="margin-left: 0px; margin-right: auto; margin-top: 0px;"><tbody><tr>
<td style="width: 350px;"><ul>
<li data-list-item-id="e2142b9b7a1c6929097de42a64e96ff7f"><a href="https://support.zendesk.com/hc/en-us/articles/4408827797274" target="_blank" rel="noopener noreferrer">Understanding Knowledge user permissions for knowledge base access</a></li>
<li style="margin: 0 0 6px;" data-list-item-id="e234281d24ee7a7c56425bd8c0a05abe9"><a href="https://support.zendesk.com/hc/en-us/articles/4408824005914"><span style="font-weight: 400;">Setting view permissions on articles with user segments</span></a></li>
<li data-list-item-id="e1911d254b04fbf804caa8e41a2f578fc"><a href="https://support.zendesk.com/hc/en-us/articles/4408837707290" target="_blank" rel="noopener noreferrer">Creating user segments for help center user permissions</a></li>
<li data-list-item-id="eeeac6a891e4764c0e3eac4d2be050e6d"><a href="https://support.zendesk.com/hc/en-us/articles/4408831908634" target="_blank" rel="noopener noreferrer">Managing user segments</a></li>
<li data-list-item-id="eee42b49570ecd984fe44eb44d064d48f"><a href="https://support.zendesk.com/hc/en-us/articles/4408832453658" target="_blank" rel="noopener noreferrer">Enabling and disabling profiles in your help center</a></li>
</ul></td>
<td style="width: 326.667px;"><ul>
<li data-list-item-id="ed41374adc67df353d721a0f9d4558736"><a href="https://support.zendesk.com/hc/en-us/articles/4408842656154" target="_blank" rel="noopener noreferrer">Restricting help center access to signed-in end users</a></li>
<li data-list-item-id="e148d1f96ffcaad785e5ce591cda12ae4">
<a href="https://support.zendesk.com/hc/en-us/articles/4408838243354">Viewing a list of articles where a user segment is applied for view permissions</a> </li>
<li data-list-item-id="e3d14dc394885528794c04850918fa0f1">
<a href="https://support.zendesk.com/hc/en-us/articles/4408822182554">Viewing a list of articles with a specific management permission</a> </li>
</ul></td>
</tr></tbody></table></figure><h3 class="labeled-content" style="margin-bottom: 0;" id="01H8PT3ATYYY9TBKMADAE816YB" data-content-labels="professional enterprise">Supporting multiple languages</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="height: 263px;"><table style="margin-left: 0px; margin-right: auto; margin-top: 0px;"><tbody><tr>
<td style="width: 350px;"><ul style="margin-top: 0;">
<li class="labeled-content" style="margin: 0 0 6px;" data-content-labels="professional enterprise" data-list-item-id="e59400620a06c18b6667608f398cc7b03"><a href="https://support.zendesk.com/hc/en-us/articles/4408886903450" target="_self">Creating and managing translated content for your knowledge base</a></li>
<li class="labeled-content" style="margin: 0 0 6px;" data-content-labels="professional enterprise" data-list-item-id="ea626c4c5efc2d2b2ea4a2f3d5a65ca61"><a href="https://support.zendesk.com/hc/en-us/articles/4408827609882">Configuring your help center to support multiple languages</a></li>
<li class="labeled-content" style="margin: 0 0 6px;" data-content-labels="professional enterprise" data-list-item-id="ec80cd01a139b8c962e56cd6c863ebcec"><a href="https://support.zendesk.com/hc/en-us/articles/4408821505306">Managing help center translations for articles</a></li>
<li class="labeled-content" style="margin: 0 0 6px;" data-content-labels="professional enterprise" data-list-item-id="eae05ab70c1c192b219027151ab4747b6"><a href="https://support.zendesk.com/hc/en-us/articles/4408894121754" target="_blank" rel="noopener noreferrer">Changing your help center design based on your end-user language</a></li>
</ul></td>
<td style="width: 326.667px;"><ul style="margin-top: 0;">
<li class="labeled-content" style="margin: 0 0 6px;" data-content-labels="professional enterprise" data-list-item-id="e7680c116d95c4c5156700a92d440585c">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408834328090" target="_blank" rel="noopener noreferrer">Localizing help center content</a> </li>
<li class="labeled-content" style="margin: 0 0 6px;" data-content-labels="professional enterprise" data-list-item-id="e43a3c4f573e1a9f41caaed2e13347467">
<a href="https://support.zendesk.com/hc/en-us/articles/4408821388442">Managing help center translations for categories and sections</a> </li>
<li class="labeled-content" style="margin: 0 0 6px;" data-content-labels="professional enterprise" data-list-item-id="ec117b79d5bfd961c913f45322c624aba"><a href="https://support.zendesk.com/hc/en-us/articles/4408821388442" target="_blank" rel="noopener noreferrer">Managing translations for categories and sections</a></li>
</ul></td>
</tr></tbody></table></figure>
</div><div class="nested" id="topic_exr_zwt_tqb">
<figure class="wysiwyg-table wysiwyg-table-align-left"><table class="section-banner" style="margin-left: 0px; margin-right: auto;"><thead><tr><th style="height: 43px; line-height: 0; padding: 12px 0px 0px; text-align: center; width: 697.778px;" scope="col"><h2 class="wysiwyg-text-align-center" id="h_01KFENFRSAM1K93B1J3YK4R5QX">
<img src="https://zen-marketing-documentation.s3.us-west-1.amazonaws.com/docs/en/Asset+1710x.png" alt="" width="24"> Tickets and Agents</h2></th></tr></thead></table></figure><h3 style="margin-bottom: 0;" id="01H8PT3ATY2TAHFMV5MR4SWJ2E">Agent and end user guide</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="height: 263px;"><table style="margin-left: 0px; margin-right: auto; margin-top: 0px;"><tbody><tr>
<td style="width: 350px;"><ul style="margin-top: 0;">
<li style="margin: 0 0 6px;" data-list-item-id="e48fea53c887d2a18769e8d06c43f4dff"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408837910426" target="_blank" rel="noopener noreferrer">Help center guide for end users</a></li>
<li class="labeled-content" style="margin: 0 0 6px;" data-content-labels="professional enterprise" data-list-item-id="e903446a87aa92f964a946cc60116ae43"><a href="https://support.zendesk.com/hc/en-us/articles/4408846805530" target="_blank" rel="noopener noreferrer">Submitting and tracking support requests in the help center customer portal</a></li>
<li class="labeled-content" style="margin: 0 0 6px;" data-content-labels="professional enterprise" data-list-item-id="efff458aa1cf4b1b04ed452e65aeec05c"><a href="https://support.zendesk.com/hc/en-us/articles/4408828251930" target="_blank" rel="noopener noreferrer">Enabling agents to access request forms</a></li>
<li class="labeled-content" style="margin: 0 0 6px;" data-content-labels="professional enterprise" data-list-item-id="e14c36a6a2a5849825d86ca2cc9199d9e"><a href="https://support.zendesk.com/hc/en-us/articles/4408826700570" target="_blank" rel="noopener noreferrer">Searching, linking, and quoting content in tickets</a></li>
</ul></td>
<td style="width: 326.667px;"><ul style="margin-top: 0;">
<li data-list-item-id="e566e53b97773ca5b3f27a4bdf40e4b2b"><a href="https://support.zendesk.com/hc/en-us/articles/4408832823962" target="_self">Viewing your help center activity for articles, posts, and comments in your Support profile</a></li>
<li data-list-item-id="e9240154030307bb66e47b60551ab43de"><a href="https://support.zendesk.com/hc/en-us/articles/4408828251930" target="_self">Enabling agents to manage requests in the help center customer portal</a></li>
<li data-list-item-id="e690c93111c1c50d0730ee989700f88e0"><a href="https://support.zendesk.com/hc/en-us/articles/4408820367642" target="_blank" rel="noopener noreferrer">Adding or editing your help center alias</a></li>
<li data-list-item-id="e3be45fa540d33c1745f23eb5637d6961"><a href="https://support.zendesk.com/hc/en-us/articles/4408833614490" target="_blank" rel="noopener noreferrer">Editing your help center profile</a></li>
</ul></td>
</tr></tbody></table></figure><h3 style="margin-bottom: 0;" id="01H8PT3ATY5HAM1FDRTMVA9PPN">Spam prevention and content moderation</h3>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="height: 263px;"><table style="margin-left: 0px; margin-right: auto; margin-top: 0px;"><tbody><tr>
<td style="width: 350px;"><ul style="margin-top: 0;">
<li style="margin: 0 0 6px;" data-list-item-id="ee42578b6cafff2eb595e2cbdf4e81146"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408888801690" target="_blank" rel="noopener noreferrer">Filtering spam posts in help center</a></li>
<li style="margin: 0 0 6px;" data-list-item-id="e54010f7a8bd6975a26118f4a80a8b898"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408838281882" target="_blank" rel="noopener noreferrer">Marking content as spam and removing it from your help center</a></li>
<li data-list-item-id="ee451c983d546c1cebd2e96c96b388521"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408883183770" target="_blank" rel="noopener noreferrer">About help center spam prevention</a></li>
</ul></td>
<td style="width: 326.667px;"><ul style="margin-top: 0;">
<li style="margin: 0 0 6px;" data-list-item-id="e810d5d76b4212d9b691646f23dcf4167"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408894193562" target="_blank" rel="noopener noreferrer">Moderating end user content in your help center</a></li>
<li class="labeled-content" style="margin: 0 0 6px;" data-content-labels="professional enterprise" data-list-item-id="e623eba33c4393fb6d7469d84ec6dbac6"><a href="https://support.zendesk.com/hc/en-us/articles/4408888801690" target="_blank" rel="noopener noreferrer">Using the spam filter to prevent spam in your help center</a></li>
</ul></td>
</tr></tbody></table></figure>
</div><div class="nested" id="topic_lzm_vvt_tqb">
<figure class="wysiwyg-table wysiwyg-table-align-left"><table class="section-banner" style="margin-left: 0px; margin-right: auto;"><thead><tr><th style="line-height: 0; padding: 12px 0 0; text-align: center; width: 648px;" scope="col"><h2 class="wysiwyg-text-align-center" id="h_01HTG8RDRE2DJ2H69F8VY3QW0Q">
<img src="https://zen-marketing-documentation.s3.us-west-1.amazonaws.com/docs/en/Asset+1710x.png" alt="" width="24"> Reporting</h2></th></tr></thead></table></figure><figure class="wysiwyg-table wysiwyg-table-align-left" style="height: 263px;"><table style="margin-left: 0px; margin-right: auto; margin-top: 0px;"><tbody><tr>
<td style="width: 350px;"><ul style="margin-top: 0;"><li class="labeled-content" style="margin: 0 0 6px;" data-content-labels="professional enterprise" data-list-item-id="eed3cd04a8d51524ddca617b6d5dbc409"><a href="https://support.zendesk.com/hc/en-us/articles/4408832867226" target="_self">Reporting tools for measuring self-service</a></li></ul></td>
<td style="width: 326.667px;"><ul style="margin-top: 0;">
<li class="labeled-content" style="margin: 0 0 6px;" data-content-labels="professional enterprise" data-list-item-id="e2b63c9d0ebec24180f2f615eeb69a0ec">
<a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408887529370">Analyzing your Knowledge activity</a> </li>
<li class="labeled-content" style="margin: 0 0 6px;" data-content-labels="enterprise" data-list-item-id="eb5b93a3718e4ad3c0e204df5a3e57415">
<a href="https://support.zendesk.com/hc/en-us/articles/4408829192986">Analyzing your Team Publishing activity</a> (Enterprise)</li>
<li class="labeled-content" style="margin: 0 0 6px;" data-content-labels="enterprise" data-list-item-id="eafb4bdad3d9d635477b44275736c5a8b"><p class="article-title" title="[Temp] Analyzing your knowledge base activity"><a href="https://support.zendesk.com/hc/en-us/articles/4408830631962" target="_self" rel="undefined">Analyzing your knowledge base activity</a></p></li>
<li data-list-item-id="e06fbfa65fe6ebc58bf9287c5461661a6"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408828643098" target="_blank" rel="noopener noreferrer">Enabling Google Analytics</a></li>
</ul></td>
</tr></tbody></table></figure>
</div><div class="nested" id="topic_w3t_5vt_tqb">
<figure class="wysiwyg-table wysiwyg-table-align-left"><table class="section-banner" style="margin-left: 0px; margin-right: auto;"><thead><tr><th style="line-height: 0; padding: 12px 0 0; text-align: center; width: 648px;" scope="col"><h2 class="wysiwyg-text-align-center" id="h_01HTG8RDREQE48Z6THJEGW65S5">
<img src="https://zen-marketing-documentation.s3.us-west-1.amazonaws.com/docs/en/Asset+1710x.png" alt="" width="24"> Developer resources</h2></th></tr></thead></table></figure><figure class="wysiwyg-table wysiwyg-table-align-left" style="height: 263px;"><table style="margin-left: 0px; margin-right: auto; margin-top: 0px;"><tbody><tr>
<td style="width: 350px;"><ul style="margin-top: 0;">
<li data-list-item-id="e9c20cec52426ece59851416ab852aa4f">
<a href="https://support.zendesk.com/hc/en-us/articles/4408836300570" target="_blank" rel="noopener noreferrer">Knowledge developer resources</a> </li>
<li data-list-item-id="ead9ac575c00021b6dfae4f10c39bf4be"><a href="https://support.zendesk.com/hc/en-us/articles/4408821704090" target="_blank" rel="noopener noreferrer">Setting up the Atlassian Status page integration </a></li>
<li data-list-item-id="e150b202b5a18c63bad9295012627f837">
<a href="https://support.zendesk.com/hc/en-us/articles/4408838571930" target="_blank" rel="noopener noreferrer">Host mapping - Changing the URL of your help center</a> </li>
<li data-list-item-id="ee2451ca5e88cf3d003727d3321aa6775">
<a href="https://support.zendesk.com/hc/en-us/articles/4408842914714" target="_blank" rel="noopener noreferrer">Help center CSS cookbook</a> </li>
<li data-list-item-id="e12127540738a84ab3a14820d0d852fd4">
<a href="https://support.zendesk.com/hc/en-us/articles/4408829274906" target="_blank" rel="noopener noreferrer">Importing or upgrading jQuery</a> </li>
</ul></td>
<td style="width: 326.667px;"><ul style="margin-top: 0;">
<li data-list-item-id="e3bed664f75a4523791783030202ac3fa">
<a href="https://support.zendesk.com/hc/en-us/articles/4408832106522" target="_blank" rel="noopener noreferrer">Preparing an SSL certificate for upload to Zendesk</a> </li>
<li data-list-item-id="e03fcd12d8098e1ce81e3edd647b2c184">
<a href="https://developer.zendesk.com/rest_api/docs/help_center/introduction">Help center API</a> </li>
<li class="labeled-content" style="margin: 0 0 6px;" data-content-labels="professional enterprise" data-list-item-id="e3b2779e5df9212eaefdb51524971ab8c"><a href="https://developer.zendesk.com/documentation/help_center/help-center-api/using-the-help-center-api/using-the-help-center-api-to-manage-article-translations/">Using the help center API to manage article translations</a></li>
<li data-list-item-id="ed77773a8663fe613a4588e194d701e2d">
<a href="https://developer.zendesk.com/apps/docs/help-center-templates/introduction">Help center Templates</a> (Curlybars) </li>
<li data-list-item-id="ee7dab4512fd4cf96218df174648e8a75">
<a href="https://support.zendesk.com/hc/en-us/articles/4408824571674" target="_blank" rel="noopener noreferrer">Using the help center templating language</a> </li>
<li data-list-item-id="e374c4442e6a525ce1a4029dd9d53d6bd"><a href="https://support.zendesk.com/hc/en-us/articles/4408846524954" target="_blank" rel="noopener noreferrer">Customizing the settings panel</a></li>
<li data-list-item-id="e9e72ac85b9680a6e0510fa0fa0a52f0d"><a class="xref" href="https://developer.zendesk.com/documentation/help_center/help-center-api/using-the-help-center-api/backing-up-your-knowledge-base-with-the-help-center-api" target="_blank" rel="noopener noreferrer">Backing up your knowledge base (Zendesk REST API tutorial)</a></li>
</ul></td>
</tr></tbody></table></figure>
</div><h2 class="card-title wysiwyg-text-align-left" id="01H8PT3ATZVKQ74WBDCWHK5Z6A"> Need more help?</h2><figure class="wysiwyg-table wysiwyg-table-align-left"><table style="margin-left: 0px; margin-right: auto;"><tbody><tr>
<td style="text-align: center; width: 212px;">
<p class="wysiwyg-text-align-center card-title" id="01H8PT3ATZ28PKYD18S932NX91"><img class="img-screenshot" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/Advice_Troubleshooting_G4A0691.jpg" alt="" width="178"></p>
<p class="wysiwyg-text-align-center card-title" id="01H8PT3ATZW5FB7XP3CVVYAN0V">Get advice and troubleshooting help</p>
</td>
<td style="text-align: center; width: 236px;">
<p class="wysiwyg-text-align-center card-title" id="01H8PT3ATZPSP110FV5Y3A16BK"><img class="img-screenshot" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/Community_EmailSystem-1087.jpg" alt="" width="185"></p>
<p class="wysiwyg-text-align-center card-title" id="01H8PT3ATZN513N73SK86M30VF">Ask the community for advice or share your own</p>
</td>
<td style="text-align: center; width: 219px;">
<p class="wysiwyg-text-align-center card-title" id="01H8PT3ATZ71XKNCC4EMJ30FDZ"><img class="img-screenshot" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/Training_PartnerRebrand-369.jpg" alt="" width="160"></p>
<p class="wysiwyg-text-align-center" id="01H8PT3ATZZJKHHQF7K1E612R5"><br>Take our on-demand training</p>
</td>
</tr></tbody></table></figure><figure class="wysiwyg-table wysiwyg-table-align-left"><table style="margin-left: 0px; margin-right: auto;"><tbody><tr>
<td style="text-align: center; width: 212px;"><p class="wysiwyg-text-align-center" id="01H8PT3ATZD43YXJQ5SWRC3ET4"><a class="button" href="https://support.zendesk.com/hc/en-us/sections/4405298853274" target="_blank" rel="noopener noreferrer">Advice &amp; troubleshooting</a></p></td>
<td style="text-align: center; width: 236px;"><p class="wysiwyg-text-align-center" id="01H8PT3ATZM03TJB456EXSQWYW"><a class="button" href="https://support.zendesk.com/hc/en-us/community/topics" target="_blank" rel="noopener noreferrer">Community</a></p></td>
<td style="text-align: center; width: 219px;"><p class="wysiwyg-text-align-center" id="01H8PT3ATZGJE80ZNY97NJFZJC"><a class="button" href="https://training.zendesk.com/series/zendesk-admins/on-demand-self-service-set-up-and-customize-guide" target="_blank" rel="noopener noreferrer">Training</a></p></td>
</tr></tbody></table></figure><p>If all else fails, <a href="https://support.zendesk.com/hc/en-us/articles/4408843597850" target="_self">contact us</a>. We're here to help.</p><!-- PAGE SCRIPTS -->
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