About the Zendesk Knowledge plan types

Knowledge is included in Suite plans or can be purchased with any Zendesk Support plan. This
article describes the current and legacy Guide plans. Although legacy Guide plans are no
longer supported, plan information is described here for the benefit of existing plan holders.
This article contains the following sections:


Current Knowledge plans
Legacy Guide plans
Viewing your plan type




Current Knowledge plans

The Zendesk Knowledge plans are:

Knowledge Professional, advanced knowledge features and
customization options. Included in Suite Growth and Suite Professional and available as
a paid plan with any Zendesk Support plan.

Knowledge Enterprise, strategic self-service experience, with
advanced knowledge management and collaboration, customization options, and artificial
intelligence features. Included in Suite Enterprise and Suite Enterprise Plus and
available as a paid plan with any Zendesk Support plan.


For feature information, see the Zendesk Suite plan comparison page, then refer to the help center and knowledge
management sections.
The Knowledge documentation includes the plan availability for each
feature at the top of each article.



Legacy Guide plans

Guide Lite Legacy and Guide Legacy plans are no longer available as Guide plans with
Support. Refer to each of the following sections for details about each plan, including plan
features and the deprecation dates.
Guide Lite Legacy plan
Guide Lite is no longer available as a Guide plan with Support as of February 1, 2021.
Guide Lite is included in the Suite Team plan.
Refer to the following table for a list of features that were available on the Guide Lite
plan.








Guide feature
Guide Lite Legacy


Zendesk Guide pricing



Annual subscription term (per agent per month)
$0


Monthly subscription term (per agent per month)
$0


Get started and customize your knowledge base
quickly


Create a knowledge base
Y


Theme customization

Basic and standard theme


Rich text WYSIWYG editor
Y


Content overview
Y


Content blocks



Restore deleted articles
Y


Article view permissions
Registered users and public


Create the best self-service experience for
your customers


Embed self-service with Web Widget (Classic) & Mobile SDK

Y


Use contextual help to serve up relevant content
Y


API access to customize
Y


Enable customers to manage their own request with customer portal



Empower customers to close requests with rapid resolve



AI-powered article suggestions*



Empower agents with easy access to
knowledge


Agent-only knowledge base



Flag and create knowledge with the Knowledge Capture app



Integrated Knowledge Capture app with publishing workflow



AI-powered suggestions in the agent interface and on Slack



Article recommendations with the Knowledge Capture app
Y


Develop and improve content across your
team


Content and revision history



Article assignments and publishing permissions with Team Publishing



Article lifecycle management with Team Publishing and Article Events



Identify knowledge gaps with Content Cues



Organize and optimize your knowledge
base


Content structure
Unlimited sections & categories. 2 content hierarchy levels


Multilingual content**
1 default language


Article import
Y


Bulk actions
Basic


SEO
Y


Host mapping**
Y


Article labels



Custom article lists and sharing options



XML Sitemap



Multiple help centers



Understand knowledge engagement and
effectiveness through reporting and analytics


Google Analytics tracking
Y


Top content and search overview



Pre-built Guide dashboards



Knowledge Capture dashboard



Answer Bot dashboard*





* Requires an add-on
** Feature availability depends on your Support subscription level
Guide Legacy plan
Zendesk Support customers who were subscribed to the Team, Professional, or Enterprise plan
(or the equivalent legacy Support plan) prior to May 2, 2017 are on the Guide Legacy plan,
unless they manually moved to another Guide plan after May 2, 2017.
Guide Legacy includes all existing help center functionality prior to the Guide release on
May 2, 2017, plus any Guide Professional features released since that date.
You can view the Guide Legacy plan features as of May 2, 2017 on this Guide plan page. Refer to the Guide Professional
column. The chart shows the Professional plan features at the time of the Guide release,
which were the same as Legacy plan features.
Guide Legacy customers remain on the Legacy plan, regardless of any changes to their
Zendesk Support plan. Guide Legacy customers must upgrade to Guide Enterprise to receive
Guide Enterprise functionality.



Viewing your plan type

You can view your current plan in the billing section of Admin Center.
To view your current plan

In Admin Center, click
Account in the sidebar, then select Billing > Subscription.

For more information, see Viewing plan subscriptions.