Explore product limits




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This article details the product limits that are in place for Explore. As more product
limits are added to Explore, this article will continue to be updated. To ensure that
you’re kept up to date on all changes, click Follow at the top of this article.
This article covers the following topics:

Limits for reports
Limits for dashboards



Limits for reports

The following tables show the maximum strict and recommended limits for Explore
reports.


Strict limits

Strict limits are programmatically enforced by Explore and cannot be overridden
by the user.









Item
Maximum


Loading timeout
2 minutes The more complex a report is, the
longer it takes to load. If a report cannot be loaded
within 2 minutes, its execution is canceled.



Rows
50,000 If a report has more than
50,000 rows, results are truncated at the first 50,000
rows.
Rows that are processed as part
of a formula also
count toward this limit. As a result, reports with
complex formulas might encounter this limit even if the
final report has fewer than 50,000 rows.
When you
export report data, the export is restricted to a
maximum of 50,000 rows. However, the overall size of the
report data can also affect the export process. If an
export fails despite remaining within the limit of
50,000 rows, consider reducing the number of attributes
or applying additional filters to decrease the total row
count.



Explosions
30


Attributes within each drill in level
20


SQL query length (Calculation
complexity)

1 million characters
If your report’s calculations are too complex,
the following message appears: “Calculations are too
complex. Simplify calculated metrics and attributes or
remove some of them.” This limit is reached when the
underlying SQL query generated for the report has more
than 1 million characters.



Nested calculations
3 levels








Recommended limits

Zendesk cannot guarantee reports will be successfully executed if they are in
breach of the following recommended limits.









Item
Maximum


Columns

Visualizations have different column
limits:


100: Pie, Funnel, Bullet, Gauge, Picto,
Radar, Parallel sets


500: Table, Word cloud


1,000: Auto, Treemap, Relational,
Sunburst, Sparkline, Dot


3,000: Area, Column, Line, KPI, Bubble,
Waterfall





Metrics and attributes

40
This is the maximum number of combined metrics
and attributes that can be added to a report. For
example, a report can have 10 metrics and 30
attributes.



Filters
10


Nested calculated attributes
Nesting calculated attributes inside of other
calculated attributes or metrics is not recommended. Doing
so exponentially increases the complexity of the report,
resulting in potentially poor performance.


Conditions per formula or calculation
200 This is the maximum recommended number of
conditions that can be added to formulas or used in
UI-based calculations (like groups and
sets).










Limits for dashboards

The following table shows the maximum strict and recommended limits for Explore
dashboards.


Strict limits

Strict limits are programmatically enforced by Explore and cannot be overridden
by the user.









Item
Maximum


Live dashboards open per account
100 See Live data limits for
Explore dashboards.



Applied filters on a live dashboard
5 attribute values per filter


Scheduled deliveries email attachments
20 MB


Scheduled deliveries timeout
20 minutes


Dashboard restrictions


10 for Professional plans
100 for Enterprise plans

See Dynamically adapting
dashboard data based on viewer.









Recommended limits

Zendesk cannot guarantee dashboards will load successfully if they are in breach
of the following recommended limits.









Item
Maximum


Tabs per dashboard
10


Reports per tab
35








