Resources for reporting and analytics

<p>This article contains resources for setting up and using Zendesk analytics.</p><p>The resources for reporting and analytics can be found in the following sections:</p><ul>
<li data-list-item-id="e1a81dcd48ba2f961e854b114f241aab0"><a href="#h_01KH4RJFNDE2F662XHXHM2G0T3">Getting started</a></li>
<li data-list-item-id="e35139fb6e868090ff5e1cd0cc0c9cfde"><a href="#h_01KH4SKZXJNZFKG9879HP7NSZP">Analytics basics</a></li>
<li data-list-item-id="ec9ca88427c86d88852015a6ed94b8723"><a href="#h_01KH4SKZXKAS2XT964ZTK08M03">Setting up reporting and analytics</a></li>
<li data-list-item-id="ee73888c542775af26384a4c178f58b49"><a href="#h_01KH4SKZXKDGV2N3MJHN0QTYGA">Viewing and using dashboards</a></li>
<li data-list-item-id="ef22578aa8b683c0fd1be69481e8c826e"><a href="#h_01KH4SKZXK717RW6TYMZGTSE8Z">Creating dashboards</a></li>
<li data-list-item-id="ea51a5ec9f699afb2f9fa7fd4bd1b752f"><a href="#h_01KH4SKZXKJT42Q462W65QMXWY">Publishing and sharing dashboards</a></li>
<li data-list-item-id="ebc10b7ed073beba51bf764cf07298ac7"><a href="#h_01KH4SKZXK8R9F5MV3M1N13JZG">Viewing and using real-time monitoring dashboards</a></li>
<li data-list-item-id="e0ba5e45b294eb9f4912c22679cd75950"><a href="#h_01KH4SKZXKNGW2SY312NWR40NF">Building reports</a></li>
<li data-list-item-id="e857f0b8c7a7199d93a622b2e3c02ee85"><a href="#h_01KH4SKZXKRZMV6P3H61XHZT52">Customizing reports</a></li>
<li data-list-item-id="eb9a03ce3c96d238fa2802bac97480d14"><a href="#h_01KH4SKZXKVM8SJB3XCV53CP8B">Writing formulas</a></li>
<li data-list-item-id="ea5726da6efe2131e60efd1691e7e96a9"><a href="#h_01KH4SKZXK04FCY5CWJDNXHQK4">Performing calculations</a></li>
<li data-list-item-id="ecdc53a8309184ff365e971de489e5abe"><a href="#h_01KH4SKZXKP2N40Y4FRZ5JBBR7">Explore recipes</a></li>
</ul><figure class="wysiwyg-table" style="width: 100%;"><table style="background-color: #cfd6db; margin-left: 0px; margin-right: auto;"><tbody><tr><td>
<h3 class="wysiwyg-text-align-center" id="h_01KH4RJFNDE2F662XHXHM2G0T3">
<img class="wysiwyg-image-resized img-screenshot" style="width: 4.85%;" src="https://zen-marketing-documentation.s3.us-west-1.amazonaws.com/docs/en/Asset2310x.png" alt="" width="45"> Getting started</h3>
<figure class="wysiwyg-table" style="width: 100%;"><table style="background-color: #FFFFFF; margin-left: 0px; margin-right: auto;"><tbody><tr>
<td><ul>
<li data-list-item-id="ea930ec861c0a307aa7706d7b8d31348a"><a href="https://support.zendesk.com/hc/en-us/articles/4408827100314" target="_self">Welcome to Explore for reporting and analytics</a></li>
<li data-list-item-id="e6325fd0aa60a72fcbe00f2057dc7a3ce"><a href="https://support.zendesk.com/hc/en-us/articles/4409156141850" target="_self">Explore quick start guide</a></li>
<li data-list-item-id="ef327913227ee291034dfb5c9df14aeb7"><a href="https://support.zendesk.com/hc/en-us/articles/9207783932442-Getting-started-with-reporting-for-employee-service" data-garden-id="buttons.anchor" data-garden-version="8.76.2" data-interaction-type="link-inline-primary">Getting started with reporting for employee service</a></li>
</ul></td>
<td><ul>
<li data-list-item-id="ebf6aa4cedffdeac5b8f1e693206d40d6"><a href="https://support.zendesk.com/hc/en-us/articles/4408831710618-Getting-started-with-Zendesk-Explore" target="_self" rel="undefined">Getting started with Zendesk Explore for reporting and analytics</a></li>
<li data-list-item-id="e5cf7237095268b4634090b6f8da71b4a"><a href="https://support.zendesk.com/hc/en-us/articles/4408824320794-Getting-started-with-Explore-Walkthrough">Getting started with Zendesk Explore: Hands-on tutorial</a></li>
<li data-list-item-id="e1e3b1773e20cf8f0594265d983544589"><a href="https://support.zendesk.com/hc/en-us/articles/4408846698650" target="_self">Evaluating reporting and analytics in your Zendesk Suite trial</a></li>
</ul></td>
</tr></tbody></table></figure>
</td></tr></tbody></table></figure><hr><figure class="wysiwyg-table" style="width: 100%;"><table style="background-color: #cfd6db; margin-left: 0px; margin-right: auto;"><tbody><tr><td>
<h3 class="wysiwyg-text-align-center" id="h_01KH4SKZXJNZFKG9879HP7NSZP">
<img class="wysiwyg-image-resized img-screenshot" style="width: 4.85%;" src="https://zen-marketing-documentation.s3.us-west-1.amazonaws.com/docs/en/Asset2310x.png" alt="" width="45"> Analytics basics</h3>
<figure class="wysiwyg-table" style="width: 100%;"><table style="background-color: #FFFFFF; margin-left: 0px; margin-right: auto;"><tbody><tr>
<td><ul>
<li data-list-item-id="ee72cdd0a7ec643eba213424bdd577b32">Resources for reporting and analytics (this article)</li>
<li data-list-item-id="ef01066ece10617f1b35a30e7efb54129"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408823356186-About-the-Zendesk-Explore-plan-types">About the Zendesk Explore plan types</a></li>
<li data-list-item-id="ea67675db84886144353373ab590f8fc7"><a href="https://support.zendesk.com/hc/en-us/articles/4408839345306-Getting-started-with-the-Explore-interface">Navigating the Explore interface</a></li>
<li data-list-item-id="e9787eb51de65779468f925171cf10904"><a href="https://support.zendesk.com/hc/en-us/articles/4408823242778" target="_self">Data refresh intervals for analytics</a></li>
</ul></td>
<td><ul>
<li data-list-item-id="ebf08f39795b0402bb53992df53d4a64f"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408825396634-Explore-FAQ-Understanding-Explore-Enterprise">Explore FAQ: Understanding Explore Enterprise</a></li>
<li data-list-item-id="ec12997409aad484870c119df82fd8c55"><a href="https://support.zendesk.com/hc/en-us/articles/4408824134810-Zendesk-Explore-glossary">Reporting glossary</a></li>
<li data-list-item-id="eb8d76a831acf23d43bc992f0292a2ec0"><a href="https://support.zendesk.com/hc/en-us/articles/5133326635162" target="_self">Explore product limits</a></li>
</ul></td>
</tr></tbody></table></figure>
</td></tr></tbody></table></figure><hr><figure class="wysiwyg-table" style="width: 100%;"><table style="background-color: #cfd6db; margin-left: 0px; margin-right: auto;"><tbody><tr><td>
<h3 class="wysiwyg-text-align-center" id="h_01KH4SKZXKAS2XT964ZTK08M03">
<img class="wysiwyg-image-resized img-screenshot" style="width: 4.85%;" src="https://zen-marketing-documentation.s3.us-west-1.amazonaws.com/docs/en/Asset2310x.png" alt="" width="45"> Setting up reporting and analytics</h3>
<figure class="wysiwyg-table" style="width: 100%;"><table style="background-color: #FFFFFF; margin-left: 0px; margin-right: auto;"><tbody><tr>
<td><ul>
<li data-list-item-id="e13e5688936980c6f67e6e7376f2efe48"><a href="https://support.zendesk.com/hc/en-us/articles/4799941569690" target="_self">Activating Explore and giving yourself access</a></li>
<li data-list-item-id="e3d5bfefb7910a6d81e51501180b56836"><a href="https://support.zendesk.com/hc/en-us/articles/4408836002970-Adding-users-to-Explore" target="_self">Giving users access to Explore</a></li>
<li data-list-item-id="ee0f78692f25b720d841031e101ca877b"><a href="https://support.zendesk.com/hc/en-us/articles/4408831563802" target="_self" rel="undefined">Setting Explore dataset permissions</a></li>
<li data-list-item-id="e95696a71fcf1ffabf94e65b2959c0de3"><a href="https://support.zendesk.com/hc/en-us/articles/6456984924442">Setting default chart colors and export settings</a></li>
<li data-list-item-id="ecdc6d18e466e86d60a7962d6ea43e0cb"><a href="https://support.zendesk.com/hc/en-us/articles/4418307079322" target="_self">Setting the start of the week for reports and filters</a></li>
</ul></td>
<td><ul>
<li data-list-item-id="ea4882365b0769590dcefe073ec399e68"><a href="https://support.zendesk.com/hc/en-us/articles/4408839183130" target="_self">Browsers supported by Explore</a></li>
<li data-list-item-id="ec87b3246c6dae236e94a5919e2e1ef51"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408835459738-Explore-network-requirements" target="_self" rel="undefined">Allowing network IP addresses for Explore</a></li>
<li data-list-item-id="e628d803042899a24632edc17a620bac0"><a href="https://support.zendesk.com/hc/en-us/articles/4408831157914-HIPAA-considerations-when-using-Zendesk-Explore">HIPAA considerations when using Zendesk Explore</a></li>
<li data-list-item-id="e94a8b5e2b628a7e572fc5f98d896b3f0"><a href="https://support.zendesk.com/hc/en-us/articles/4408828084378-GDPR-resources-for-Explore" target="_self">Privacy and data protection law resources for Explore</a></li>
</ul></td>
</tr></tbody></table></figure>
</td></tr></tbody></table></figure><hr><figure class="wysiwyg-table" style="width: 100%;"><table style="background-color: #cfd6db; margin-left: 0px; margin-right: auto;"><tbody><tr><td>
<h3 class="wysiwyg-text-align-center" id="h_01KH4SKZXKDGV2N3MJHN0QTYGA">
<img class="wysiwyg-image-resized img-screenshot" style="width: 4.85%;" src="https://zen-marketing-documentation.s3.us-west-1.amazonaws.com/docs/en/Asset2310x.png" alt="" width="45"> Viewing and using dashboards</h3>
<figure class="wysiwyg-table" style="width: 100%;"><table style="background-color: #FFFFFF; margin-left: 0px; margin-right: auto;"><tbody><tr>
<td><ul>
<li data-list-item-id="e7508c42e5dd7b483d7722dfeca3c561d"><a href="https://support.zendesk.com/hc/en-us/articles/4408846844826">Understanding dashboards</a></li>
<li data-list-item-id="eaec29c9f0363918d2e648819f6587015"><a href="https://support.zendesk.com/hc/en-us/articles/10198924662554-Analyzing-quick-answers-results" data-garden-id="buttons.anchor" data-garden-version="8.76.2" data-interaction-type="link-inline-primary">Analyzing quick answers results</a></li>
<li data-list-item-id="eff7520293adac8614176efd31fb5412c"><a href="https://support.zendesk.com/hc/en-us/articles/9308443151258-Analyzing-your-Copilot-activity" data-garden-id="buttons.anchor" data-garden-version="8.76.2" data-interaction-type="link-inline-primary">Analyzing your Copilot activity</a></li>
<li data-list-item-id="e3e6de2a447a3198c90128669d8d59582"><a href="https://support.zendesk.com/hc/en-us/articles/9308442693786-Overview-of-the-Zendesk-Copilot-Agent-productivity-dashboard" data-garden-id="buttons.anchor" data-garden-version="8.76.2" data-interaction-type="link-inline-primary">Overview of the Zendesk Copilot: Agent productivity dashboard</a></li>
<li data-list-item-id="e2435abd62bb1cf2077a349209e0b66ec"><a href="https://support.zendesk.com/hc/en-us/articles/7934127855002-Overview-of-the-Intelligent-triage-dashboard" data-garden-id="buttons.anchor" data-garden-version="8.76.2" data-interaction-type="link-inline-primary">Overview of the Intelligent triage dashboard</a></li>
<li data-list-item-id="e7c263c3e868b4cfb2d9037ef773dc44d"><a href="https://support.zendesk.com/hc/en-us/articles/6844667123610-Viewing-Explore-dashboard-information-and-activity" data-garden-id="buttons.anchor" data-garden-version="8.76.2" data-interaction-type="link-inline-primary">Viewing Explore dashboard information and activity</a></li>
<li data-list-item-id="e312f1e0f074d3d207a4785c18d114e04"><a href="https://support.zendesk.com/hc/en-us/articles/4408835985434">Overview of the Zendesk Support dashboard</a></li>
<li data-list-item-id="e18aab2baaa27d2d2cbc30e532c5b8cf3"><a href="https://support.zendesk.com/hc/en-us/articles/4408823886874">Overview of the Zendesk Knowledge dashboard</a></li>
<li data-list-item-id="eac0940d3a07b52f73f783ce26a11989f"><a href="https://support.zendesk.com/hc/en-us/articles/4408827894554" target="_self">Overview of the Zendesk Voice dashboard</a></li>
<li data-list-item-id="e762c12e8a45879e4d920647f6e0e6b9a"><a href="https://support.zendesk.com/hc/en-us/articles/4408843698842">Overview of the Zendesk Chat dashboard</a></li>
<li data-list-item-id="e1c647810926e355d2cebe656c5d8399c"><a href="https://support.zendesk.com/hc/en-us/articles/4724611131418" target="_self">Overview of the Zendesk Messaging dashboard</a></li>
<li data-list-item-id="e37f74e30def5f95a2b956b1424c9007a"><a href="https://support.zendesk.com/hc/en-us/articles/4408838386842" target="_self">Overview of the Zendesk AI agents dashboard</a></li>
</ul></td>
<td><ul>
<li data-list-item-id="e608da4c63fc7847b18b55ebf48239195"><a href="https://support.zendesk.com/hc/en-us/articles/4408843771546" target="_self">Overview of the Explore live dashboard</a></li>
<li data-list-item-id="e16cbb0e3364ce46f40d835b10178f701"><a href="https://support.zendesk.com/hc/en-us/articles/7431948845082">Overview of the Explore live performance data by channel dashboard</a></li>
<li data-list-item-id="ef8b5c39f285e89eef89f9ec7041fbf46"><a href="https://support.zendesk.com/hc/en-us/articles/7568858834202">Overview of the omnichannel routing queues live monitoring dashboard</a></li>
<li data-list-item-id="e6927a086065f1e52f27bb8110ed4b761"><a href="https://support.zendesk.com/hc/en-us/articles/5600291364378-Overview-of-the-omnichannel-agent-state-and-activity-dashboard" data-garden-id="buttons.anchor" data-garden-version="8.76.2" data-interaction-type="link-inline-primary">Overview of the omnichannel agent state and activity dashboard</a></li>
<li data-list-item-id="e9441f2a513ca8c40bfabd7b9d998710a"><a href="https://support.zendesk.com/hc/en-us/articles/4408831997466-Viewing-pre-built-and-shared-dashboards">Viewing dashboards</a></li>
<li data-list-item-id="e4dd6179cbe352033a9ca0da307887287"><a href="https://support.zendesk.com/hc/en-us/articles/4408834682778-Interacting-with-dashboards">Interacting with dashboards</a></li>
<li data-list-item-id="eed8af8a33fda1ffdf7e82e5a21f55f27"><a href="https://support.zendesk.com/hc/en-us/articles/4422485166746" target="_self">Seeing live agent status and activities</a></li>
<li data-list-item-id="e59b85295491ec6a31fed0db02e7e5c32"><a href="https://support.zendesk.com/hc/en-us/articles/6358278450202">Seeing live agent status with Explore: Use cases</a></li>
<li data-list-item-id="eb4856349830e4afb55f945fecb87d3f6"><a href="https://support.zendesk.com/hc/en-us/articles/4483481898266" target="_self">Exporting dashboard tabs and reports</a></li>
<li data-list-item-id="ec9a013db64f72d10da41850495d54902"><a href="https://support.zendesk.com/hc/en-us/articles/6037992005914-Exporting-datasets-from-Explore" data-garden-id="buttons.anchor" data-garden-version="8.76.2" data-interaction-type="link-inline-primary">Exporting datasets from Explore</a></li>
<li data-list-item-id="ea850cad6e38c80706953f421880611a2"><a href="https://support.zendesk.com/hc/en-us/articles/4408828509210" target="_self">Understanding discrepancies between the Voice live calls dashboard and the Explore live dashboard</a></li>
<li data-list-item-id="ef8157397bf40bd17d0ec958c6ead3893"><a href="https://support.zendesk.com/hc/en-us/articles/4408830705178" target="_self">Understanding discrepancies between Knowledge and Google Analytics data in Explore</a></li>
<li data-list-item-id="e15be641b4eb44bb607e0a119e9082934"><a href="https://support.zendesk.com/hc/en-us/articles/4944328779162" target="_self">Understanding discrepancies between Explore reports and exports</a></li>
<li data-list-item-id="e19808f3e9050206a8ce6fce44ce4b360"><a href="https://support.zendesk.com/hc/en-us/articles/10346309894938-Analyzing-activity-for-AI-agents-Essential" data-garden-id="buttons.anchor" data-garden-version="8.76.2" data-interaction-type="link-inline-primary">Analyzing activity for AI agents - Essential</a></li>
</ul></td>
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</td></tr></tbody></table></figure><hr><figure class="wysiwyg-table" style="width: 100%;"><table style="background-color: #cfd6db; margin-left: 0px; margin-right: auto;"><tbody><tr><td>
<h3 class="wysiwyg-text-align-center" id="h_01KH4SKZXK717RW6TYMZGTSE8Z">
<img class="wysiwyg-image-resized img-screenshot" style="width: 4.85%;" src="https://zen-marketing-documentation.s3.us-west-1.amazonaws.com/docs/en/Asset2310x.png" alt="" width="45"> Creating dashboards</h3>
<figure class="wysiwyg-table" style="width: 100%;"><table style="background-color: #FFFFFF; margin-left: 0px; margin-right: auto;"><tbody><tr>
<td><ul>
<li data-list-item-id="e7932f9d3e48687f6dd73ef9755f619e8"><a href="https://support.zendesk.com/hc/en-us/articles/8210448879002-About-the-legacy-Explore-dashboard-builder" data-garden-id="buttons.anchor" data-garden-version="8.76.2" data-interaction-type="link-inline-primary">About the legacy Explore dashboard builder</a></li>
<li data-list-item-id="ed4e975dc766c51a26be28e1171459d18"><a href="https://support.zendesk.com/hc/en-us/articles/8096478451098-Migrating-legacy-Explore-dashboards-to-the-new-dashboard-builder" data-garden-id="buttons.anchor" data-garden-version="8.76.2" data-interaction-type="link-inline-primary">Migrating legacy Explore dashboards to the new dashboard builder</a></li>
<li data-list-item-id="e23ed0c7b65785b40f11fe110ec77bfaf"><a href="https://support.zendesk.com/hc/en-us/articles/8002974915482-Best-practices-for-migrating-to-the-new-Explore-dashboard-builder" data-garden-id="buttons.anchor" data-garden-version="8.76.2" data-interaction-type="link-inline-primary">Best practices for migrating to the new Explore dashboard builder</a></li>
<li data-list-item-id="e085ddf67364747045844461362769407"><a href="https://support.zendesk.com/hc/en-us/articles/4438792937114-Comparing-features-available-in-the-dashboard-builder" data-garden-id="buttons.anchor" data-garden-version="8.76.2" data-interaction-type="link-inline-primary">Comparing features available in the dashboard builder</a></li>
<li data-list-item-id="e025c4c5736abb121ea4a7550c4c7d870"><a href="https://support.zendesk.com/hc/en-us/articles/4408831595418-Creating-dashboards">Creating dashboards</a></li>
<li data-list-item-id="e6f7130773e38e2e4279455f51c830846"><a href="https://support.zendesk.com/hc/en-us/articles/4408827904794-Adding-queries-to-dashboards">Adding reports to dashboards</a></li>
<li data-list-item-id="e1767f89208d9495a2419d4a14de94a01"><a href="https://support.zendesk.com/hc/en-us/articles/4408838017690-Adding-and-arranging-dashboard-widgets">Adding and arranging dashboard components</a></li>
<li data-list-item-id="e9b99da8a97736c3c2e69074f59015589"><a href="https://support.zendesk.com/hc/en-us/articles/4408828331290-Adding-interactive-dashboard-widgets">Adding interactive dashboard components</a></li>
</ul></td>
<td><ul>
<li data-list-item-id="e37df1e31ba23f4cd202301a5d7bf6b69"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408846768026-Best-practices-for-using-dashboard-filters">Best practices for using dashboard filters</a></li>
<li data-list-item-id="eb646a0590ca7556d13d3c4206fddb895"><a href="https://support.zendesk.com/hc/en-us/articles/4408819770906-Customizing-dashboards" data-garden-id="buttons.anchor" data-garden-version="8.76.2" data-interaction-type="link-inline-primary">Customizing dashboards</a></li>
<li data-list-item-id="e06f6661d235ec5c5a1b480a07306baa6"><a href="https://support.zendesk.com/hc/en-us/articles/4408821374362-Cloning-dashboards" data-garden-id="buttons.anchor" data-garden-version="8.76.2" data-interaction-type="link-inline-primary">Cloning dashboards</a></li>
<li data-list-item-id="e62b0aaeea003e42d90a47a99a143ad7b"><a href="https://support.zendesk.com/hc/en-us/articles/4408843811354-Working-with-dashboard-tabs" data-garden-id="buttons.anchor" data-garden-version="8.76.2" data-interaction-type="link-inline-primary">Working with dashboard tabs</a></li>
<li data-list-item-id="e664a96f346bb2ae4c2dbf1266c72868d"><a href="https://support.zendesk.com/hc/en-us/articles/4408823170842-Adding-alert-thresholds-to-Explore-live-data-components" data-garden-id="buttons.anchor" data-garden-version="8.76.2" data-interaction-type="link-inline-primary">Adding alert thresholds to Explore live data components</a></li>
<li data-list-item-id="e2a0f1881c28a4024342ab1b3e4ac3869"><a href="https://support.zendesk.com/hc/en-us/articles/4408846742042-Adding-live-data-and-live-filter-components-to-dashboards" data-garden-id="buttons.anchor" data-garden-version="8.76.2" data-interaction-type="link-inline-primary">Adding live data and live filter components to dashboards</a></li>
<li data-list-item-id="ea6cda68d2ff58d9008fa8b571a0d681a"><a href="https://support.zendesk.com/hc/en-us/articles/4408843357210-Live-data-components-for-Explore-dashboards" data-garden-id="buttons.anchor" data-garden-version="8.76.2" data-interaction-type="link-inline-primary">Live data components for Explore dashboards</a></li>
<li data-list-item-id="e887c3bb8940280ac52262a99e6ee7304"><a href="https://support.zendesk.com/hc/en-us/articles/4408846310810-Live-data-limits-for-Explore-dashboards" data-garden-id="buttons.anchor" data-garden-version="8.76.2" data-interaction-type="link-inline-primary">Live data limits for Explore dashboards</a></li>
</ul></td>
</tr></tbody></table></figure>
</td></tr></tbody></table></figure><hr><figure class="wysiwyg-table" style="width: 100%;"><table style="background-color: #cfd6db; margin-left: 0px; margin-right: auto;"><tbody><tr><td>
<h3 class="wysiwyg-text-align-center" id="h_01KH4SKZXKJT42Q462W65QMXWY">
<img class="wysiwyg-image-resized img-screenshot" style="width: 4.85%;" src="https://zen-marketing-documentation.s3.us-west-1.amazonaws.com/docs/en/Asset2310x.png" alt="" width="45"> Publishing and sharing dashboards</h3>
<figure class="wysiwyg-table" style="width: 100%;"><table style="background-color: #FFFFFF; margin-left: 0px; margin-right: auto;"><tbody><tr>
<td><ul>
<li data-list-item-id="e2fe6645be2ec7bd1e3c611827494a707"><a href="https://support.zendesk.com/hc/en-us/articles/7610243884826-Bookmarking-dashboard-states-with-filtered-views" data-garden-id="buttons.anchor" data-garden-version="8.76.2" data-interaction-type="link-inline-primary">Bookmarking dashboard states with filtered views</a></li>
<li data-list-item-id="eebdac0e3c77bc58efd5f349ca7806a23"><a href="https://support.zendesk.com/hc/en-us/articles/4408830657818-Configuring-Explore-dashboard-sharing-permissions" data-garden-id="buttons.anchor" data-garden-version="8.76.2" data-interaction-type="link-inline-primary">Configuring Explore dashboard sharing permissions</a></li>
<li data-list-item-id="e390c05c94898bb9cea4b8958a72fc643"><a href="https://support.zendesk.com/hc/en-us/articles/4408827282714-Sharing-and-publishing-dashboards" data-garden-id="buttons.anchor" data-garden-version="8.76.2" data-interaction-type="link-inline-primary">Sharing and publishing dashboards</a></li>
<li data-list-item-id="ecf2ead9e0dd5d3c0b89e6722ca3441eb"><a href="https://support.zendesk.com/hc/en-us/articles/4408826905626-Sharing-Explore-dashboards-outside-Zendesk" data-garden-id="buttons.anchor" data-garden-version="8.76.2" data-interaction-type="link-inline-primary">Sharing Explore dashboards outside Zendesk</a></li>
</ul></td>
<td><ul>
<li data-list-item-id="ee7a24b5489eddeb20f3cbc6ad33b72f2"><a href="https://support.zendesk.com/hc/en-us/articles/4408843602714-Scheduling-dashboard-deliveries" data-garden-id="buttons.anchor" data-garden-version="8.76.2" data-interaction-type="link-inline-primary">Scheduling dashboard deliveries</a></li>
<li data-list-item-id="eef601a86b803cd5003d1dab3bd897c42"><a href="https://support.zendesk.com/hc/en-us/articles/4408835716378-Scheduling-dashboard-deliveries-with-end-users" data-garden-id="buttons.anchor" data-garden-version="8.76.2" data-interaction-type="link-inline-primary">Scheduling dashboard deliveries with end users</a></li>
<li data-list-item-id="e54c87eb6b43523f4326843f10313c646"><a href="https://support.zendesk.com/hc/en-us/articles/4408834479258-Turning-off-Explore-dashboard-and-report-interactivity" data-garden-id="buttons.anchor" data-garden-version="8.76.2" data-interaction-type="link-inline-primary">Turning off Explore dashboard and report interactivity</a></li>
<li data-list-item-id="eb4099270119b576463d9bd24d8ece5ab"><a href="https://support.zendesk.com/hc/en-us/articles/5282695803290-Dynamically-adapting-dashboard-data-based-on-viewer" data-garden-id="buttons.anchor" data-garden-version="8.76.2" data-interaction-type="link-inline-primary">Dynamically adapting dashboard data based on viewer</a></li>
</ul></td>
</tr></tbody></table></figure>
</td></tr></tbody></table></figure><hr><figure class="wysiwyg-table" style="width: 100%;"><table style="background-color: #cfd6db; margin-left: 0px; margin-right: auto;"><tbody><tr><td>
<h3 class="wysiwyg-text-align-center" id="h_01KH4SKZXK8R9F5MV3M1N13JZG">
<img class="wysiwyg-image-resized img-screenshot" style="width: 4.85%;" src="https://zen-marketing-documentation.s3.us-west-1.amazonaws.com/docs/en/Asset2310x.png" alt="" width="45"> Viewing and using real-time monitoring dashboards</h3>
<figure class="wysiwyg-table" style="width: 100%;"><table style="background-color: #FFFFFF; margin-left: 0px; margin-right: auto;"><tbody><tr>
<td><ul>
<li data-list-item-id="e0ed24b5aa8c5df14d9a99a119249ef2b"><a href="https://support.zendesk.com/hc/en-us/articles/9757124462234-About-real-time-monitoring-dashboards" data-garden-id="buttons.anchor" data-garden-version="8.76.2" data-interaction-type="link-inline-primary">About real-time monitoring dashboards</a></li>
<li data-list-item-id="eb5469c6b8256794e3eee4e7f8b7c3fd1"><a href="https://support.zendesk.com/hc/en-us/articles/9757102346010-Accessing-the-real-time-monitoring-dashboards" data-garden-id="buttons.anchor" data-garden-version="8.76.2" data-interaction-type="link-inline-primary">Accessing the real-time monitoring dashboards</a></li>
<li data-list-item-id="e2bc69ca8e65d17d6cd258d84af916879"><a href="https://support.zendesk.com/hc/en-us/articles/9757103190810-Using-the-incoming-tickets-real-time-dashboard" data-garden-id="buttons.anchor" data-garden-version="8.76.2" data-interaction-type="link-inline-primary">Using the incoming tickets real-time dashboard</a></li>
<li data-list-item-id="e9a7596085bec63c2f0917287a18e1969"><a href="https://support.zendesk.com/hc/en-us/articles/9757103543194-Using-the-ticket-progress-real-time-dashboard" data-garden-id="buttons.anchor" data-garden-version="8.76.2" data-interaction-type="link-inline-primary">Using the ticket progress real-time dashboard</a></li>
</ul></td>
<td><ul>
<li data-list-item-id="e5d37cbb94d54652d5fadd1f2b96f7589"><a href="https://support.zendesk.com/hc/en-us/articles/9757103842458-Using-the-agent-productivity-real-time-dashboard" data-garden-id="buttons.anchor" data-garden-version="8.76.2" data-interaction-type="link-inline-primary">Using the agent productivity real-time dashboard</a></li>
<li data-list-item-id="e2d81dcbf7cdb26d2ece445b477889aad"><a href="https://support.zendesk.com/hc/en-us/articles/9757283591066-Sharing-real-time-monitoring-dashboards" data-garden-id="buttons.anchor" data-garden-version="8.76.2" data-interaction-type="link-inline-primary">Sharing real-time monitoring dashboards</a></li>
<li data-list-item-id="e2a85a4424287fd573463a47972822318"><a href="https://support.zendesk.com/hc/en-us/articles/9757137259546-Understanding-real-time-dashboard-limitations" data-garden-id="buttons.anchor" data-garden-version="8.76.2" data-interaction-type="link-inline-primary">Understanding real-time dashboard limitations</a></li>
</ul></td>
</tr></tbody></table></figure>
</td></tr></tbody></table></figure><hr><figure class="wysiwyg-table" style="width: 100%;"><table style="background-color: #cfd6db; margin-left: 0px; margin-right: auto;"><tbody><tr><td>
<h3 class="wysiwyg-text-align-center" id="h_01KH4SKZXKNGW2SY312NWR40NF">
<img class="wysiwyg-image-resized img-screenshot" style="width: 4.85%;" src="https://zen-marketing-documentation.s3.us-west-1.amazonaws.com/docs/en/Asset2310x.png" alt="" width="45"> Building reports</h3>
<figure class="wysiwyg-table" style="width: 100%;"><table style="background-color: #FFFFFF; margin-left: 0px; margin-right: auto;"><tbody><tr>
<td><ul>
<li data-list-item-id="e90c00a9560373bb0d1f1f378a918ac84"><a href="https://support.zendesk.com/hc/en-us/articles/4408839218842-Understanding-datasets" data-garden-id="buttons.anchor" data-garden-version="8.76.2" data-interaction-type="link-inline-primary">Understanding datasets</a></li>
<li data-list-item-id="ee29743de68faf351b5a13590f8ba111d"><a href="https://support.zendesk.com/hc/en-us/articles/4408839341082-Understanding-reports" data-garden-id="buttons.anchor" data-garden-version="8.76.2" data-interaction-type="link-inline-primary">Understanding reports</a></li>
<li data-list-item-id="e6d3648ababc7de2d4b3a7c7f0c924865"><a href="https://support.zendesk.com/hc/en-us/articles/4408846513050-Working-with-datasets" data-garden-id="buttons.anchor" data-garden-version="8.76.2" data-interaction-type="link-inline-primary">Working with datasets</a></li>
<li data-list-item-id="e82ecc24cf507cd5f90b29ce333d34973"><a href="https://support.zendesk.com/hc/en-us/articles/9434807221914-Creating-AI-powered-quick-reports-using-natural-language" data-garden-id="buttons.anchor" data-garden-version="8.76.2" data-interaction-type="link-inline-primary">Creating AI-powered quick reports using natural language</a></li>
<li data-list-item-id="eef1243cb7fd1e162f22570526512b9f0"><a href="https://support.zendesk.com/hc/en-us/articles/9204180217498-Metrics-and-attributes-for-omnichannel-engagements" data-garden-id="buttons.anchor" data-garden-version="8.76.2" data-interaction-type="link-inline-primary">Metrics and attributes for omnichannel engagements</a></li>
<li data-list-item-id="e679f21172c3825b8578276b30d84593d"><a href="https://support.zendesk.com/hc/en-us/articles/9046662025498-Metrics-and-attributes-for-omnichannel-routing-queues" data-garden-id="buttons.anchor" data-garden-version="8.76.2" data-interaction-type="link-inline-primary">Metrics and attributes for omnichannel routing queues</a></li>
<li data-list-item-id="e9adb97dca090dd3e16a347527fa02e31"><a href="https://support.zendesk.com/hc/en-us/articles/9046706751002-Analyzing-omnichannel-routing-queues" data-garden-id="buttons.anchor" data-garden-version="8.76.2" data-interaction-type="link-inline-primary">Analyzing omnichannel routing queues</a></li>
<li data-list-item-id="e4dc1d86e64158ab105fe5f9c55265236"><a href="https://support.zendesk.com/hc/en-us/articles/8203054518298-About-native-Chat-time-duration-metrics" data-garden-id="buttons.anchor" data-garden-version="8.76.2" data-interaction-type="link-inline-primary">About native Chat time duration metrics</a></li>
<li data-list-item-id="eeab20073f041952ea529a4387d5e23bc"><a href="https://support.zendesk.com/hc/en-us/articles/8202998599066-About-native-Call-time-duration-metrics" data-garden-id="buttons.anchor" data-garden-version="8.76.2" data-interaction-type="link-inline-primary">About native Call time duration metrics</a></li>
<li data-list-item-id="efdc714939bbb45d0a8220d5d427586db"><a href="https://support.zendesk.com/hc/en-us/articles/6467453826202-Using-SQL-to-filter-reports" data-garden-id="buttons.anchor" data-garden-version="8.76.2" data-interaction-type="link-inline-primary">Using SQL to filter reports</a></li>
<li data-list-item-id="e2c946deb8951a00282188a5e617f103e"><a href="https://support.zendesk.com/hc/en-us/articles/4408827693594-Metrics-and-attributes-for-Zendesk-Support" data-garden-id="buttons.anchor" data-garden-version="8.76.2" data-interaction-type="link-inline-primary">Metrics and attributes for Zendesk Support</a></li>
<li data-list-item-id="e8fa3fe74a6d1aef06a8f31ec8f76b19e"><a href="https://support.zendesk.com/hc/en-us/articles/4409155064090-Metrics-and-attributes-for-Zendesk-Knowledge" data-garden-id="buttons.anchor" data-garden-version="8.76.2" data-interaction-type="link-inline-primary">Metrics and attributes for Zendesk Knowledge</a></li>
<li data-list-item-id="eec31461ce9c17e0f693351c5b5afb562"><a href="https://support.zendesk.com/hc/en-us/articles/4409149177242-Metrics-and-attributes-for-live-chat" data-garden-id="buttons.anchor" data-garden-version="8.76.2" data-interaction-type="link-inline-primary">Metrics and attributes for live chat</a></li>
<li data-list-item-id="efa4416979108b485653c9a1085e82f14"><a href="https://support.zendesk.com/hc/en-us/articles/4724624097818-Metrics-and-attributes-for-Zendesk-messaging" data-garden-id="buttons.anchor" data-garden-version="8.76.2" data-interaction-type="link-inline-primary">Metrics and attributes for Zendesk messaging</a></li>
<li data-list-item-id="e53024fc8516a93d4405a60db7f09df60"><a href="https://support.zendesk.com/hc/en-us/articles/4408824748698-Metrics-and-attributes-for-Zendesk-Answer-Bot" data-garden-id="buttons.anchor" data-garden-version="8.76.2" data-interaction-type="link-inline-primary">Metrics and attributes for Zendesk Answer Bot</a></li>
<li data-list-item-id="e772e803efa56c7586902c21ed00a5c2a"><a href="https://support.zendesk.com/hc/en-us/articles/4409156145434-Metrics-and-attributes-for-Zendesk-Voice" data-garden-id="buttons.anchor" data-garden-version="8.76.2" data-interaction-type="link-inline-primary">Metrics and attributes for Zendesk Voice</a></li>
<li data-list-item-id="e2521b3c5a9696eae4dc02ea32df14c9d"><a href="https://support.zendesk.com/hc/en-us/articles/5600290657434-Metrics-and-attributes-for-agent-state-activity-and-productivity" data-garden-id="buttons.anchor" data-garden-version="8.76.2" data-interaction-type="link-inline-primary">Metrics and attributes for agent state, activity, and productivity</a></li>
</ul></td>
<td><ul>
<li data-list-item-id="e88bcd2ba1fc2da76b31b4a99b3b2f12e"><a href="https://support.zendesk.com/hc/en-us/articles/6961660060186-Metrics-and-attributes-for-Zendesk-AI" data-garden-id="buttons.anchor" data-garden-version="8.76.2" data-interaction-type="link-inline-primary">Metrics and attributes for Zendesk AI</a></li>
<li data-list-item-id="ef607b0f40f98b476bdb06cc0f98ead65"><a href="https://support.zendesk.com/hc/en-us/articles/5455225532954-Working-with-the-report-builder-Beta" data-garden-id="buttons.anchor" data-garden-version="8.76.2" data-interaction-type="link-inline-primary">Working with the report builder (Beta)</a></li>
<li data-list-item-id="e21856e029b24450c5609c486e1beea28"><a href="https://support.zendesk.com/hc/en-us/articles/4408821589530-Creating-reports" data-garden-id="buttons.anchor" data-garden-version="8.76.2" data-interaction-type="link-inline-primary">Creating reports</a></li>
<li data-list-item-id="e344552574e246611b74a3ee8489c9ad6"><a href="https://support.zendesk.com/hc/en-us/articles/4408846733722-Using-metrics-and-attributes-in-reports" data-garden-id="buttons.anchor" data-garden-version="8.76.2" data-interaction-type="link-inline-primary">Using metrics and attributes in reports</a></li>
<li data-list-item-id="e777818dc7e6caf151bcdcf0574aa32ab"><a href="https://support.zendesk.com/hc/en-us/articles/4408829048602-Working-with-reports" data-garden-id="buttons.anchor" data-garden-version="8.76.2" data-interaction-type="link-inline-primary">Working with reports</a></li>
<li data-list-item-id="eb9cdd356089cd70e06453bd06ffd18d1"><a href="https://support.zendesk.com/hc/en-us/articles/4408829009818-Interacting-with-reports" data-garden-id="buttons.anchor" data-garden-version="8.76.2" data-interaction-type="link-inline-primary">Interacting with reports</a></li>
<li data-list-item-id="ea6352495e7c7add861ed230ce4c4b201"><a href="https://support.zendesk.com/hc/en-us/articles/5546506893210-Cloning-a-report" data-garden-id="buttons.anchor" data-garden-version="8.76.2" data-interaction-type="link-inline-primary">Cloning a report</a></li>
<li data-list-item-id="e3e5a0923f3c93f308e602ad639a21610"><a href="https://support.zendesk.com/hc/en-us/articles/4408836304282-Reporting-on-user-and-organization-data-with-Explore" data-garden-id="buttons.anchor" data-garden-version="8.76.2" data-interaction-type="link-inline-primary">Reporting on user and organization data with Explore</a></li>
<li data-list-item-id="ed1cf43e194febe9b6f97e004cc86a900"><a href="https://support.zendesk.com/hc/en-us/articles/4408834719386-Analyzing-agent-ticket-touches-with-Explore" data-garden-id="buttons.anchor" data-garden-version="8.76.2" data-interaction-type="link-inline-primary">Analyzing agent ticket touches with Explore</a></li>
<li data-list-item-id="e352ed16f687fdf1b66cb584d00834205"><a href="https://support.zendesk.com/hc/en-us/articles/4408838151450-Reporting-with-tags" data-garden-id="buttons.anchor" data-garden-version="8.76.2" data-interaction-type="link-inline-primary">Reporting with tags</a></li>
<li data-list-item-id="ecf8f2885cfc2390645b8d537b5493573"><a href="https://support.zendesk.com/hc/en-us/articles/4408824384538-Reporting-with-custom-fields" data-garden-id="buttons.anchor" data-garden-version="8.76.2" data-interaction-type="link-inline-primary">Reporting with custom fields</a></li>
<li data-list-item-id="eb31d482c1f9db36443110a1becf05bfb"><a href="https://support.zendesk.com/hc/en-us/articles/4408836378394-Understanding-ticket-channels-in-Explore" data-garden-id="buttons.anchor" data-garden-version="8.76.2" data-interaction-type="link-inline-primary">Understanding ticket channels in Explore</a></li>
<li data-list-item-id="ee88a8d17e32375789bcbaec8c7b71010"><a href="https://support.zendesk.com/hc/en-us/articles/4408834848154-About-native-Support-time-duration-metrics" data-garden-id="buttons.anchor" data-garden-version="8.76.2" data-interaction-type="link-inline-primary">About native Support time duration metrics</a></li>
<li data-list-item-id="e1b84913cd8c20413c42161d177436eb5"><a href="https://support.zendesk.com/hc/en-us/articles/4408839402906-Using-average-or-median-aggregators" data-garden-id="buttons.anchor" data-garden-version="8.76.2" data-interaction-type="link-inline-primary">Using average or median aggregators</a></li>
<li data-list-item-id="eb89c5012aa192670c245101dc4efd7f2"><a href="https://support.zendesk.com/hc/en-us/articles/4408828872602-Editing-dates-and-date-ranges" data-garden-id="buttons.anchor" data-garden-version="8.76.2" data-interaction-type="link-inline-primary">Editing dates and date ranges</a></li>
<li data-list-item-id="e1f8312af090a0a38a5d39fbd04500c4b"><a href="https://support.zendesk.com/hc/en-us/articles/4408846897178-Choosing-metric-aggregators" data-garden-id="buttons.anchor" data-garden-version="8.76.2" data-interaction-type="link-inline-primary">Choosing metric aggregators</a></li>
<li data-list-item-id="ea47fa3fee198699cda4936418e1164eb"><a href="https://support.zendesk.com/hc/en-us/articles/4408834928794-Setting-a-metric-s-default-and-visible-aggregators" data-garden-id="buttons.anchor" data-garden-version="8.76.2" data-interaction-type="link-inline-primary">Setting a metric's default and visible aggregators</a></li>
</ul></td>
</tr></tbody></table></figure>
</td></tr></tbody></table></figure><hr><figure class="wysiwyg-table" style="width: 100%;"><table style="background-color: #cfd6db; margin-left: 0px; margin-right: auto;"><tbody><tr><td>
<h3 class="wysiwyg-text-align-center" id="h_01KH4SKZXKRZMV6P3H61XHZT52">
<img class="wysiwyg-image-resized img-screenshot" style="width: 4.85%;" src="https://zen-marketing-documentation.s3.us-west-1.amazonaws.com/docs/en/Asset2310x.png" alt="" width="45"> Customizing reports</h3>
<figure class="wysiwyg-table" style="width: 100.18%;"><table class="wysiwyg-table-resized" style="background-color: #FFFFFF; margin-left: 0px; margin-right: auto;">
<colgroup>
<col style="width: 47%;">
<col style="width: 53%;">
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<tbody><tr>
<td><ul>
<li data-list-item-id="e315fd327ddb82e4e7ec29de028fed49b"><a href="https://support.zendesk.com/hc/en-us/articles/4408823403546" target="_self">Editing reports</a></li>
<li data-list-item-id="e1ab2e2da1243fcca7f2ba8493de10780"><a href="https://support.zendesk.com/hc/en-us/articles/4408839246618-Customizing-queries">Customizing reports</a></li>
<li data-list-item-id="eb722fc2461695d963300a2465df87a0e"><a href="https://support.zendesk.com/hc/en-us/articles/4408827297946-Visualization-types-reference">Customizing your chart types and options</a></li>
<li data-list-item-id="eb0e2bb573aed2e76f12329cd2ce59c78"><a href="https://support.zendesk.com/hc/en-us/articles/4408821925914-Editing-metric-and-attribute-names" target="_self">Editing metrics and attributes</a></li>
<li data-list-item-id="e605d9c7fef3183d8bfcedd3b29f06de1"><a href="https://support.zendesk.com/hc/en-us/articles/4408825475354" target="_self">Filtering a report</a></li>
<li data-list-item-id="e4f30925090d7da516c2d5f7197bf7a2a"><a href="https://support.zendesk.com/hc/en-us/articles/4408838914842-Changing-the-format-of-results">Changing the format of results</a></li>
<li data-list-item-id="efcd50917bc3f5c3af70dbc80f491bf0c"><a href="https://support.zendesk.com/hc/en-us/articles/4408839379482-Sorting-results">Sorting results</a></li>
<li data-list-item-id="e395631d3ce0d048f2dacafd75ed396fd"><a href="https://support.zendesk.com/hc/en-us/articles/4408830467866-Working-with-tables">Working with tables</a></li>
<li data-list-item-id="efdc9aa7fd533f61921ad1f35b3a3bbbb"><a href="https://support.zendesk.com/hc/en-us/articles/4408838176538-Adding-datatips-to-queries" target="_self">Working with datatips</a></li>
</ul></td>
<td><ul>
<li data-list-item-id="e7533e2a7295e1b318012f8794d5d211e"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408826499482" target="_self" rel="undefined">Using drill in to refine your reports</a></li>
<li data-list-item-id="e183a2e6810fa83d7e30bc4f1ce85b80f"><a href="https://support.zendesk.com/hc/en-us/articles/4408833603482" target="_self">Using stacked charts to display results</a></li>
<li data-list-item-id="e2abed5961bcef37968c841468ca41699"><a href="https://support.zendesk.com/hc/en-us/articles/4408838807194-Chart-types-for-comparing-trends-over-time">Chart types for comparing trends over time</a></li>
<li data-list-item-id="e88b2163d85bb064e1414d03b7e836914"><a href="https://support.zendesk.com/hc/en-us/articles/4408821163290-Chart-types-using-metrics-as-axes">Chart types using metrics as axes</a></li>
<li data-list-item-id="e30e8adc3e25ff4720f8f68fdda44b74d"><a href="https://support.zendesk.com/hc/en-us/articles/4408846877082-Chart-types-for-comparing-metrics">Chart types for comparing metrics</a></li>
<li data-list-item-id="e1ab00b3e1b1ac98baf613cbab47db06c"><a href="https://support.zendesk.com/hc/en-us/articles/4408839361946-Chart-types-for-comparing-categories">Chart types for comparing categories</a></li>
<li data-list-item-id="e2062cd9055ecb13b3981e00e4d8fd2f2"><a href="https://support.zendesk.com/hc/en-us/articles/4408834701210-Chart-types-for-displaying-workflow">Chart types for displaying workflow</a></li>
<li data-list-item-id="e9dfcd9aad7194d51a0271dfd452622b9"><a href="https://support.zendesk.com/hc/en-us/articles/4408838210202-Chart-types-for-comparing-values-to-total-results">Chart types for comparing values to total results</a></li>
</ul></td>
</tr></tbody>
</table></figure>
</td></tr></tbody></table></figure><hr><figure class="wysiwyg-table" style="width: 100%;"><table style="background-color: #cfd6db; margin-left: 0px; margin-right: auto;"><tbody><tr><td>
<h3 class="wysiwyg-text-align-center" id="h_01KH4SKZXKVM8SJB3XCV53CP8B">
<img class="wysiwyg-image-resized img-screenshot" style="width: 4.85%;" src="https://zen-marketing-documentation.s3.us-west-1.amazonaws.com/docs/en/Asset2310x.png" alt="" width="45"> Writing formulas</h3>
<figure class="wysiwyg-table" style="width: 100%;"><table style="background-color: #FFFFFF; margin-left: 0px; margin-right: auto;"><tbody><tr>
<td><ul>
<li data-list-item-id="e651497f4b56e3822c525c785c91945b4"><a href="https://support.zendesk.com/hc/en-us/articles/4408845804314-Formula-writing-resources">Formula writing resources</a></li>
<li data-list-item-id="e87df2e5580745ec518efca949bdaaba3"><a href="https://support.zendesk.com/hc/en-us/articles/4408834558746-Explore-functions-reference">Explore functions reference</a></li>
<li data-list-item-id="eb09eabb39a09888807516f1ee02cf926"><a href="https://support.zendesk.com/hc/en-us/articles/4408836190362-Writing-Explore-formulas">Writing Explore formulas</a></li>
<li data-list-item-id="ed0854fed973399cbe8c96c34e3b835df"><a href="https://support.zendesk.com/hc/en-us/articles/4408845551258" target="_self">Working with aggregation-level functions</a></li>
<li data-list-item-id="e09546fc386c96af8d46a7a1bb531a394"><a class="article-list-link" href="https://support.zendesk.com/hc/en-us/articles/4408833381402-Working-with-earliest-and-latest-date-functions">Working with earliest and latest date functions</a></li>
</ul></td>
<td><ul>
<li data-list-item-id="ec877ca72bcc0bb6901aeee220aabc05f"><a href="https://support.zendesk.com/hc/en-us/articles/4408838560922" target="_self">Using the IF THEN ELSE function</a></li>
<li data-list-item-id="e7fc678f5ea80a7a0db0aaa7acde83760"><a href="https://support.zendesk.com/hc/en-us/articles/5784398875802" target="_self">Working with data types in Explore formulas</a></li>
<li data-list-item-id="e9840f0cd6ea3b2dd4f49b61460820683"><a href="https://support.zendesk.com/hc/en-us/articles/5870960937498" target="_self">Troubleshooting errors in Explore formulas</a></li>
<li data-list-item-id="e7bf0fb0815fbc20310ce8fd4ad573dad"><a href="https://support.zendesk.com/hc/en-us/articles/4408831957658" target="_self">Adding multiple conditional expressions with SWITCH</a></li>
</ul></td>
</tr></tbody></table></figure>
</td></tr></tbody></table></figure><hr><figure class="wysiwyg-table" style="width: 100%;"><table style="background-color: #cfd6db; margin-left: 0px; margin-right: auto;"><tbody><tr><td>
<h3 class="wysiwyg-text-align-center" id="h_01KH4SKZXK04FCY5CWJDNXHQK4">
<img class="wysiwyg-image-resized img-screenshot" style="width: 4.85%;" src="https://zen-marketing-documentation.s3.us-west-1.amazonaws.com/docs/en/Asset2310x.png" alt="" width="45"> Performing calculations</h3>
<figure class="wysiwyg-table" style="width: 100.09%;"><table class="wysiwyg-table-resized" style="background-color: #FFFFFF; margin-left: 0px; margin-right: auto;">
<colgroup>
<col style="width: 49%;">
<col style="width: 51%;">
</colgroup>
<tbody><tr>
<td><ul>
<li data-list-item-id="e63fb6467b3c492bd047390c289f29592"><a href="https://support.zendesk.com/hc/en-us/articles/4408831146266-Calculation-types-reference">Using result manipulations and calculations</a></li>
<li data-list-item-id="e28cf6d2f2d9257b994b553ba84499213"><a href="https://support.zendesk.com/hc/en-us/articles/4408839385754-Getting-started-with-custom-metrics-and-attributes">Creating standard calculated metrics and attributes: Hands-on tutorial</a></li>
<li data-list-item-id="e971e2f7ee3bb74cb162d6905b25ab176"><a href="https://support.zendesk.com/hc/en-us/articles/4408824243738-Creating-standard-calculated-metrics-and-attributes">Creating standard calculated metrics and attributes</a></li>
<li data-list-item-id="e93985e03b1cf50d7183ea170f0bd328f"><a href="https://support.zendesk.com/hc/en-us/articles/4408827660186-Adding-time-and-date-calculated-metrics">Adding date calculated metrics</a></li>
<li data-list-item-id="eb5746d72361017ecef0979c346e5e335"><a href="https://support.zendesk.com/hc/en-us/articles/4408834483994-Creating-a-top-bottom-filter">Creating a top/bottom filter</a></li>
<li data-list-item-id="e51e36cc56efa0bf0ff100cd5d3c742a0"><a href="https://support.zendesk.com/hc/en-us/articles/4408836227866-Organizing-values-by-groups-and-sets">Organizing values by groups and sets</a></li>
<li data-list-item-id="ec833d69c08675a519a237b2c342a7526"><a href="https://support.zendesk.com/hc/en-us/articles/4408831485466-Performing-calculations-on-manipulated-results" target="_self">Using result metric calculations</a></li>
</ul></td>
<td><ul>
<li data-list-item-id="e322de4f91ce7342cc82c0abea7bd4d4c"><a href="https://support.zendesk.com/hc/en-us/articles/4408845886362-Performing-calculations-without-calculated-metrics" target="_self">Using result path calculations</a></li>
<li data-list-item-id="e08aa26319e7938e3c06a13286faaa092"><a href="https://support.zendesk.com/hc/en-us/articles/4408832082970-Using-forecasting-to-predict-results">Using forecasting to predict results</a></li>
<li data-list-item-id="e1bffea5b59bacd63ab8b8c9fc48b873d"><a href="https://support.zendesk.com/hc/en-us/articles/4408846476698-Adding-totals-to-results">Adding totals to results</a></li>
<li data-list-item-id="ec8469902961d444b018236d8abf0d978"><a href="https://support.zendesk.com/hc/en-us/articles/4408821978266-Selecting-the-metric-result-range">Selecting the metric result range</a></li>
<li data-list-item-id="e852ce4799573234e8f7198294edf7638"><a href="https://support.zendesk.com/hc/en-us/articles/4408828776090-Hiding-rows-and-columns">Hiding rows and columns</a></li>
<li data-list-item-id="e65f1946859064db7eced7da92d5e210f"><a href="https://support.zendesk.com/hc/en-us/articles/4408822111770-Setting-result-manipulation-order">Setting result manipulation order</a></li>
</ul></td>
</tr></tbody>
</table></figure>
</td></tr></tbody></table></figure><hr><figure class="wysiwyg-table" style="width: 100%;"><table style="background-color: #cfd6db; margin-left: 0px; margin-right: auto;"><tbody><tr><td>
<h3 class="wysiwyg-text-align-center" id="h_01KH4SKZXKP2N40Y4FRZ5JBBR7">
<img class="wysiwyg-image-resized img-screenshot" style="width: 4.85%;" src="https://zen-marketing-documentation.s3.us-west-1.amazonaws.com/docs/en/Asset2310x.png" alt="" width="45"> Explore recipes</h3>
<figure class="wysiwyg-table" style="width: 100%;"><table style="background-color: #FFFFFF; margin-left: 0px; margin-right: auto;"><tbody><tr>
<td><ul><li data-list-item-id="ec311650d56fd8905b61b2c24494c1b6c"><a href="https://support.zendesk.com/hc/en-us/articles/4409149172890-Zendesk-Explore-recipes-reference" target="_self">Explore recipes reference</a></li></ul></td>
<td><ul><li data-list-item-id="e69fb64d00d77bd654227526681ad3060"><a href="https://support.zendesk.com/hc/en-us/articles/8324525934746-New-and-trending-Explore-recipes-January-2026" data-garden-id="buttons.anchor" data-garden-version="8.76.2" data-interaction-type="link-inline-primary">New and trending Explore recipes</a></li></ul></td>
</tr></tbody></table></figure>
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