About the Zendesk Explore plan types

This article includes the following information about the available Zendesk Explore plan
types:

Current Explore plans
About Explore plans prior to February 1, 2021
About the Explore Legacy plan
Viewing your plan type



Current Explore plans

The table below summarizes the Explore plans and the Suite or Support plans in which
they're included.






Zendesk Explore plan
Included in




Lite
Suite Team, Suite Growth and Support Team, Support Professional,
Support Enterprise


Professional
Suite Professional


Enterprise
Suite Enterprise, Suite Enterprise Plus




For current feature information, see the Zendesk Suite plan comparison page, then refer to the
reporting and analytics section. The feature set is the same whether it's included
in the Suite plan or purchased as a paid plan with a Support plan.



About Explore plans prior to February 1, 2021

Prior to February 1, 2021, Explore was not included in the Suite. It was previously
available only with Zendesk Support Professional and Enterprise, as a free plan or a
paid plan.
For a list of features as of January 31, 2021, before Explore was included in the
Suite, see this list.



About the Explore Legacy plan

If you've been migrated from Insights to Explore or if you're currently using
Insights, you get a free version of Explore known as Explore Legacy. This version is
identical in functionality to Explore Professional except that:
It includes the following features that are not part of Explore
Professional:
Scheduling dashboard deliveries
with end users
Sharing Explore dashboards
outside Zendesk


It does not include features released after October 11, 2022, including
access to the Explore live dashboard.


For a list of Legacy features, expand the following section.
List of Explore Legacy features









Feature
Explore Legacy




General


In-product getting started tutorials (learn more)



Access roles, including viewer, editor, and admin (learn more)



Use Support Enterprise custom roles to assign Explore
permissions (learn more)





Granular editor authorizations to control the datasets and
dashboards that users can view and edit (learn more)



Data refresh rate
Hourly


Data can be located in European Union (learn more)



Advanced account settings, including default colors, export
separators, and roles (learn more)



Data sources


Zendesk Support data, including tickets, ticket updates,
users, organizations, backlog history, and SLAs (learn more
here and here)



Zendesk Talk data (learn more here and here)



Zendesk Chat data (learn more here and here)



Zendesk Guide data (learn more here and here)



Multi-select and multi-line custom fields (learn more)



Custom reports


500+ customization options (learn more)



20+ visualization types (learn more)



Intelligent visualization selector to choose the optimum
chart type automatically (learn more)



Drag-and-drop chart builder (learn more)



Easy-to-use calculations (learn more)



Calculated attributes (learn more)



Result manipulations (learn more)



Axis configuration options (learn more)



Displaying results by color and size (learn more)



Advanced interactions and filters (learn more)



Customizable datatips (learn more)



Rows selector (learn more)



Advanced trend line (learn more)



Forecasting using the Holt Winters model and "What if"
analysis (learn more here and here)



Custom dashboards and sharing
information


Advanced dashboard widget customizations (learn more)



Change dashboard attribute or metric widget (learn more)



Bookmarks to save current dashboard state (learn more)



Dashboard sharing with individual agents or agent groups
(learn more)



Real-time dashboard (learn more)



Schedule dashboards for delivery to agents (learn more)



Schedule dashboards for delivery to end users (learn more)



Share dashboards with users who don't have a Zendesk account
(learn more)



Test emails before scheduled delivery (learn more)









Viewing your plan type

You can view your current plan in the billing section of Admin Center.
To view your current plan

In Admin Center, click
Account in the sidebar, then select Billing > Subscription.

For more information, see Viewing plan subscriptions.