Data refresh intervals for analytics


Historical information in your reports is synced from your Zendesk products on a schedule. Live information is synced in near-real time.


What's my plan?







All Suites

Team, Growth, Professional, Enterprise, or Enterprise Plus










Support with

Explore Light, Professional, or Enterprise







Summary: ◀▼
Historical reporting data updates daily or hourly depending on your plan, and reports can switch to weekly refresh after 30 days of no access. Live dashboards and live data metrics update in near-real time, usually within 5–10 seconds, though network speed and ticket volume can affect timing. This helps you know how current your analytics data is for reporting and monitoring.




Historical information in your reports is synced from your Zendesk products on a
schedule. Live information is synced in near-real time.


Historical reporting

The historical reporting refresh interval, how often the data is synced, is
either daily or hourly, depending on which plan you have.


Daily: Data updates once a day at midnight in the timezone of the
account.

Hourly: Data updates one hour after the most recent update has finished.
The update time is randomized within the hour, and in some cases might take two
hours or more to complete. For an example, see It's been more than an hour since my data
synced.




Table 1. Data refresh intervals by plan







Plan
Refresh interval




Suite
Suite Team
Daily


Suite Growth
Daily


Suite Professional
Hourly


Suite Enterprise
Hourly


Suite Enterprise Plus
Hourly


Any Support plan with Explore
Explore Lite
Daily


Explore Professional
Hourly


Explore Enterprise
Hourly







Note: If there are no reports or dashboards accessed for more
than 30 days, the data refresh interval is automatically changed to weekly. When
at least one report or dashboard is accessed, the data refresh interval is
restored to normal. When a scheduled dashboard is sent, it counts
as a dashboard being accessed.




Live reporting

The Explore prebuilt live dashboard and live data metrics refresh in near-real time (typically
between 5–10 seconds). The actual refresh interval might be affected by other
factors like network speed and ticket volume.


Important: The Explore live dashboard is available to users who accessed
Explore before May 5, 2026. If you did not access Explore before this date, use
the real-time monitoring dashboards for
live reports.



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