Importing and exporting intents for advanced AI agents (Legacy)

This article applies only to expression-based AI agents, which is functionality that moved into legacy status in December 2024. For more information, see About AI agents. You may want to either export or import your intents - for example, to synchronize across AI agents, audit your existing content, or to easily translate your existing content for use with your multilingual AI agent. Luckily, we have a feature that can do just that. Note - There is a 1:1 mapping rule, meaning that if you wish to use this feature to translate, you have to add a new language in the AI agent and duplicate your old replies first. You can learn how to do this in these two articles:
Add a new language to your AI agent
Translate and build replies
To export intents and download your content:
Open your list of Intents from Dashboard > Contents > Intents

Click the three dots in the top-right corner, and click Export

Your intents will now be downloaded in an .xlsx file
To import intents:
Open your list of Intents from Dashboard > Contents > Intents

Click the three dots in the top-right corner, and click Import

Select the .xlsx file that you have stored your intents in, making sure that you follow the standard format. To see the format, export your current content as described above for reference.
Select the language of the intents that you are importing
Click Import To see the newly imported intents, refresh the page first


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