Web Widget (Classic) resources

Location: Admin Center > Channels > Classic > Web Widget


Note: This article applies to accounts using Web Widget (Classic). If you're using the messaging Web Widget, see Enabling a Web Widget to offer messaging on your website or help center.
This article includes resources for customers with Zendesk Support that are setting up and using the Web Widget (Classic), including documentation and support tips.

Getting started
Providing omnichannel support using Web Widget (Classic) for Zendesk Suite

Setting up and configuring Web Widget (Classic)

Using Web Widget (Classic) to embed customer service in your website
Configuring the components in your Web Widget (Classic)
Configuring Zendesk Talk settings for the Web Widget (Classic)
Setting up Zendesk Chat in Web Widget (Classic)
Enabling authenticated chat visitors in Web Widget (Classic)
Viewing past chat conversations in the Web Widget (Classic)
Advanced customization of your Web Widget (Classic)
Using custom ticket fields and ticket forms with Web Widget (Classic)
Using restricted help center content with the Web Widget (Classic)
About contextual help for Web Widget (Classic)
Adding Web Widgets (Classic) for multiple brands
Adding Web Widget (Classic) to your website or help center
Removing Web Widget (Classic) from your website or help center
Adding custom tags to Web Widget (Classic) tickets from specific pages
Setting up and using Google Analytics for Web Widget (Classic)


Developer documents

Web Widget API developer documentation
Web Widget API v1
Quickstart - Web Widget JavaScript APIs
Quickstart - Creating a launcher for the Web Widget
Quickstart - Suppressing Web Widget channels on specific web pages
Customizing Web Widget events tracking to third-party analytics services
Content Security Policy (CSP) support
Google Tag Manager support


{
"@context": "https://schema.org",
"@type": "TechArticle",
"@id": "https://support.zendesk.com/hc/en-us/articles/4408833907354",
"url": "https://support.zendesk.com/hc/en-us/articles/4408833907354-Web-Widget-Classic-resources",
"headline": "Web Widget (Classic) resources",
"description": "You can find resources and documentation for setting up, configuring, and customizing the Web Widget (Classic) to embed customer service features on your website or help center.",
"articleSection": "Web Widget (Classic) documentation",
"datePublished": "2021-10-16T03:58:32+00:00",
"dateModified": "2025-09-05T23:51:34+00:00",
"inLanguage": "en-US",
"mainEntityOfPage": {
"@type": "WebPage",
"@id": "https://support.zendesk.com/hc/en-us/articles/4408833907354"
},
"author": {
"@type": "Organization",
"name": "Zendesk",
"@id": "https://www.zendesk.com"
},
"publisher": {
"@type": "Organization",
"name": "Zendesk",
"@id": "https://www.zendesk.com"
},
"isPartOf": {
"@type": "WebSite",
"name": "Zendesk Help",
"@id": "https://support.zendesk.com/hc/"
},
"about": {
"@type": "SoftwareApplication",
"name": "Zendesk",
"@id": "https://www.zendesk.com"
}
}
//
const fast_path_style = document.createElement('style');
fast_path_style.innerHTML = `#article-body .fastpath{font-size:.9em;background-color:#f3f3f3;border:1px solid #d3d3d3;padding:10px 10px 8px;margin-bottom:16px}#article-body .fastpath::before{content:none!important}`;
document.head.appendChild(fast_path_style);
//