About Sunshine Conversations platform access and support


Sunshine Conversations is a messaging platform that unlocks the conversations API for customers who want advanced customizations. It is designed to help businesses build interactive messaging experiences and unify conversations across channels.


What's my plan?







All Suites

Professional, Enterprise, or Enterprise Plus









Sunshine Conversations is a messaging platform that unlocks the conversations API
for customers who want advanced customizations. It is designed to help businesses build
interactive messaging experiences and unify conversations across channels.
This article lists the current and legacy Sunshine Conversations platform access and support
plans and includes information on how to view the features. Sunshine Conversations plans prior
to April 6, 2023 are referred to as legacy plans.
Note: The Sunshine
Conversations dashboard is only available to users with legacy access.

This article contains the following sections:


Current Sunshine Conversations
plans
Legacy Sunshine Conversations
plans
Viewing your plan type




Current Sunshine Conversations plans

A low-volume, self-service version of Sunshine Conversations is included in the Zendesk Suite Professional plans or above.
All plans include these fundamental features:

Self-service documentation, limited support via chat
Platform and API access
1,000 Monthly Active Users (MAU) and 1,000 outbound notifications

To use additional MAU or notifications, you must purchase usage add-ons, which are sold in
increments of 2,500 MAU and 25,000 notifications, respectively. See About Zendesk Suite add-ons for more information.



Legacy Sunshine Conversations plans

The following table shows detailed information about the legacy Support plans that were
offered prior to April 6, 2023.











Category
Pricing plan




Starter
Premium
Enterprise


Support services





Support channels
Email
Email & Chat
Email, Chat & Phone


Support hours
Weekdays 10am-4pm ET
Weekdays 9am-8pm ET
24x7 access for Production down Weekdays 9am-8pm ET for general issues and
degraded service



Case severity/Response times

General issue: < 8 business hours Degraded service: < 4 business
hours
Production system down: < 2 business hours
General issue: < 4 business hours Degraded service: < 2 business
hours
Production system down: < 1 business hours


Service-level guarantee


Y


Volume





Monthly Active Users per month
500 maximum
500
500


Notification rates





Notifications per month
500 maximum
500
500


Customer success





Customer Success Manager


Y


Architecture services





Technical architect

Y
Y


Onboarding

Y
Y


Onboarding guidance (post go-live)

Y
Y


Features





Channels
Standard
All
All


SDKs
Branded
Unbranded
Private label or source code


Sub-accounts

Available
Available


Geographic options
US
US or EU
US or EU


Sandbox environment

Available
Available


Orchestration APIs
Y
Y
Y


Multi-party


Y








Viewing your plan type

You can view your current plan on the Subscription page in Admin Center.
To view your current plan


In Admin Center, click
Account in the sidebar, then select Billing > Subscription..

For more information, see Viewing plan subscriptions.


