Configuring the social messaging conversational style

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<p class="p">Social messaging is an ongoing conversation over a longer period of time. Tickets created
from this type of conversation are not closed by a custom trigger; instead, they use the
default automation “Close ticket 4 days after status is set to solved” to update the
ticket. You can configure this automation, if needed, to up to 28 days between solving
and closing the ticket.</p>
<p class="p">Before you start, read <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6088892450586" target="_blank">Conversational styles in messaging</a> for an overview of each
conversational style.</p>
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<h2 class="title topictitle2" id="ariaid-title2">Configuring the social messaging conversational style</h2>
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<p class="p" dir="ltr">This is the default behavior with messaging, so there is nothing you need
to do to adopt this conversational style. However, you might want to provide
mechanisms by which the ticket status is set to Closed if particular conditions are
met. This can be done by creating a simple trigger or automation (similar to those
suggested for other conversational styles) with the conditions required.</p>
<p class="p">Using a conversational style can change how you measure success. Even though a single
ticket might take longer to resolve, you'll likely have fewer individual tickets
than with live chat. Plus, reassigning the ticket to the original agent might result
in a lower total handle time than dealing with many separate tickets. So, consider
revising your metrics to reflect these changes.</p>
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<h2 class="title topictitle2" id="ariaid-title3">More information</h2>
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<ul class="ul" id="topic_il5_pzy_pyb__ul_i5l_qzy_pyb">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6088892450586" target="_blank">Conversational styles in
messaging</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6088999921434" target="_blank">Configuring the live chat for returning
customers conversational style</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6088983050138" target="_blank">Configuring the live chat conversational
style</a></li>
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