Configuring the live chat conversational style

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<p class="p">Live chat is a real-time conversation between an end user and an agent, with a related
ticket that closes immediately (or close to it) after it is solved.</p>
<div class="p">To configure the live chat conversation style for all tickets, you'll need to create a
trigger that performs the following actions:<ol class="ol" id="messaging_conversational_live_chat__ol_zmn_2dz_pyb">
<li class="li">Look for tickets with the status category of <strong class="ph b">Solved</strong> and the channel
<strong class="ph b">Messaging</strong>.</li>
<li class="li">Change the ticket status category to <strong class="ph b">Closed</strong>.</li>
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<p class="p">This style works best in conversations where the AI agent doesn't need a lot of
clarification or information from the user. If there is a lot of back-and-forth, the
trigger could possibly solve the ticket before the conversation is finished, resulting
in the user not seeing AI agent replies and starting a new ticket when they return to
the widget.</p>
<p class="p">Before you start, read <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6088892450586" target="_blank">Conversational styles in messaging</a> for an overview of each
conversational style. </p>
<p class="p">This article contains the following sections:</p>
<ul class="ul" id="messaging_conversational_live_chat__ul_swk_sdz_pyb">
<li class="li"><a class="xref" href="#topic_dhb_rdz_pyb">Creating the trigger</a></li>
<li class="li"><a class="xref" href="#topic_il5_pzy_pyb">More information</a></li>
</ul>
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<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_dhb_rdz_pyb">
<h2 class="title topictitle2" id="ariaid-title2">Creating the trigger</h2>
<div class="body">
<p class="p">Use the following procedure to create a trigger that changes the status category of
solved messaging tickets to <strong class="ph b">Closed</strong>.</p>
<p class="p"><strong class="ph b">To create the trigger</strong></p>
<ol class="ol" id="topic_dhb_rdz_pyb__ol_j1g_ffz_pyb">
<li class="li">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_dhb_rdz_pyb__image_k1g_ffz_pyb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_objects_rules_icon.png">
<strong class="ph b">Objects and rules</strong> in the sidebar, then select <strong class="ph b">Business rules &gt;
Triggers</strong>.</li>
<li class="li">Click <strong class="ph b">Add trigger</strong>.</li>
<li class="li">Enter <strong class="ph b">Live chat conversational style</strong> as a <strong class="ph b">Name</strong> for your
trigger.<p class="p"><img class="image" id="topic_dhb_rdz_pyb__image_ccg_mfz_pyb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/lccs-1.png" width="700"></p>
<div class="p">
<div class="note tip">
<span class="tiptitle">Tip:</span> To help organize your triggers, you can <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408834781594" target="_blank">create a category</a> that groups
this type of triggers.</div>
</div>
</li>
<li class="li">Click <strong class="ph b">Add condition</strong>.</li>
<li class="li">Configure the following two conditions:<ul class="ul" id="topic_dhb_rdz_pyb__ul_uc5_fgz_pyb">
<li class="li">
<strong class="ph b">Ticket &gt; Status category</strong> &gt; <strong class="ph b">Is</strong> &gt; <strong class="ph b">Solved</strong>
</li>
<li class="li">
<strong class="ph b">Ticket &gt; Channel</strong> &gt; <strong class="ph b">Is</strong> &gt; <strong class="ph b">Messaging</strong>
</li>
</ul>
<p class="p"><img class="image" id="topic_dhb_rdz_pyb__image_xt4_bgz_pyb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/lccs-2.png" width="700"></p>
</li>
<li class="li">Click <strong class="ph b">Add action</strong> to configure what happens when the trigger conditions
are met.</li>
<li class="li">Configure the following action:<div class="p">
<ul class="ul" id="topic_dhb_rdz_pyb__ul_wtp_4gz_pyb">
<li class="li">
<strong class="ph b">Ticket &gt; Status category</strong> &gt; <strong class="ph b">Closed</strong><p class="p"><img class="image" id="topic_dhb_rdz_pyb__image_lzr_k3z_pyb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/lccs-3.png" width="700"></p>
</li>
</ul>
</div>
</li>
<li class="li">When you are finished, click <strong class="ph b">Create</strong>.</li>
</ol>
<p class="p">Now, when tickets have a status category of <strong class="ph b">Solved</strong> and are in the <strong class="ph b">Messaging
</strong>channel, their status category will automatically be set to <strong class="ph b">Closed</strong>.</p>
<div class="p">
<div class="note tip">
<span class="tiptitle">Tip:</span> To apply the live chat conversational style to specific types of tickets, you'll
need to add additional conditions to this trigger.</div>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_il5_pzy_pyb">
<h2 class="title topictitle2" id="ariaid-title3">More information</h2>
<div class="body">
<ul class="ul" id="topic_il5_pzy_pyb__ul_i5l_qzy_pyb">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6088892450586" target="_blank">Conversational styles in
messaging</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6088999921434" target="_blank">Configuring the live chat for returning
customers conversational style</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6089032137754" target="_blank">Configuring the social messaging
conversational style</a></li>
</ul>
</div>
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