Testing messaging in your sandbox

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All Suites | Enterprise or Enterprise Plus

You can use your sandbox testing environment to preview how messaging functions in a Web Widget, mobile app, or social messaging channel.

This article includes the following sections:

Adding web and mobile messaging to your sandbox

Adding social messaging to your sandbox

Adding web and mobile messaging to your sandbox

If you want to try messaging in your sandbox, you'll need to add it to the sandbox manually.

To test messaging in your sandbox

Create a sandbox testing environment, if you haven't already done so.

Open the sandbox.

Configure your messaging channel for Web Widget or your mobile app.

Test the default messaging experience and familiarize yourself with how messaging works.

Adding social messaging to your sandbox

If you want to try social messaging in your sandbox before making it available to your customers, you'll have to add the social channels you want to try to your sandbox manually.

To test social messaging in your sandbox

Create a sandbox testing environment, if you haven't already done so.

Open the sandbox.

Add the social messaging channels you want to test.
You need to add each channel you want to try separately.

Test the social messaging experience for each channel you added.