Zendesk messaging resources

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<p class="p">
This article contains resources related to Zendesk messaging, specifically
for the web
and mobile channels. It includes the following sections:
</p>
<div class="p">
<ul class="ul" id="topic_bzn_3cr_bpb__ul_xbm_rdb_dpb">
<li class="li">
<a class="xref" href="#topic_ntp_rcr_bpb">Understanding Zendesk
messaging</a>
</li>
<li class="li">
<a class="xref" href="#topic_rjy_rcr_bpb">Messaging for admins</a>
<ul class="ul" id="topic_bzn_3cr_bpb__ul_xrr_jmb_dpb">
<li class="li">
<a class="xref" href="#topic_d4j_pfb_dpb">Getting
started</a>
</li>
<li class="li">
<a class="xref" href="#topic_an4_pfb_dpb">Setting up messaging
channels</a>
</li>
<li class="li">
<a class="xref" href="#topic_or3_rfb_dpb">Creating automated
conversational flows</a>
</li>
<li class="li">
<a class="xref" href="#topic_hv4_rfb_dpb">Ratings and
reporting</a>
</li>
</ul>
</li>
<li class="li">
<a class="xref" href="#topic_nch_scr_bpb">Messaging for agents</a>
</li>
<li class="li">
<a class="xref" href="#topic_bp2_pdb_dpb">Live chat and Zendesk
messaging</a>
</li>
<li class="li">
<a class="xref" href="#topic_gbt_j4b_dpb">The end user experience with
Zendesk messaging</a>
</li>
</ul>
</div>
<p class="p">
Zendesk messaging is available on all Zendesk Suite plans, and on Support
+ Chat plans
with the Agent Workspace enabled.
</p>
<p class="p">
For help with social messaging, see
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408839268378" target="_blank">Social messaging resources</a>.
</p>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_ntp_rcr_bpb">
<h2 class="title topictitle2" id="ariaid-title2">Understanding Zendesk messaging</h2>
<div class="body">
<div class="p">
<ul class="ul" id="topic_ntp_rcr_bpb__ul_s5m_tcr_bpb">
<li class="li">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408846454682" target="_blank">About Zendesk messaging</a>
</li>
<li class="li">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408821905434" target="_blank">Agent Workspace for Zendesk
messaging</a>
</li>
</ul>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_rjy_rcr_bpb">
<h2 class="title topictitle2" id="ariaid-title3">Messaging for admins</h2>
<div aria-labelledby="ariaid-title4" class="topic nested2" id="topic_d4j_pfb_dpb">
<h3 class="title topictitle3" id="ariaid-title4">Getting started</h3>
<div class="body">
<div class="p">
<ul class="ul">
<li class="li">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4409103246874" target="_blank">Setting up Web Widget to add messaging to your website or help center</a>
</li>
<li class="li">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408836484378" target="_blank">Adding Sunshine Conversations
channels to the Zendesk Agent Workspace</a>
</li>
<li class="li">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408844075930" target="_blank">Testing Zendesk messaging in your
sandbox</a>
</li>
<li class="li">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408829224858" target="_blank">Removing Web Widget to deactivate messaging for web and mobile</a>
</li>
</ul>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title5" class="topic nested2" id="topic_an4_pfb_dpb">
<h3 class="title topictitle3" id="ariaid-title5">Setting up messaging channels</h3>
<div class="body">
<div class="p">
<ul class="ul">
<li class="li">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408829019162" target="_blank">Routing Zendesk messaging tickets and
notifications</a>
</li>
<li class="li">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408842866074" target="_blank">Creating an out-of-office message in
a web or mobile channel</a>
</li>
<li class="li">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408829095706" target="_blank">Enabling continuous conversations to
re-engage messaging customers</a>
</li>
<li class="li">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9535836802074" target="_blank">Restricting access to messaging channels by IP address</a>
</li>
<li class="li">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9435878261402" target="_blank">Tracking customer actions with messaging goals</a>
</li>
<li class="li">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9496171412378" target="_blank">Sending conversation inactivity reminders to end users</a>
</li>
<li class="li">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408836490138" target="_blank">Setting up notification routing for
live chat and messaging</a>
</li>
<li class="li">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408834810394" target="_blank">Working with messaging in the Zendesk
SDKs for Android and iOS</a>
</li>
<li class="li">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/5658339908378" target="_blank">Using messaging metadata with the Zendesk Web Widget and SDKs</a>
</li>
</ul>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title6" class="topic nested2" id="topic_or3_rfb_dpb">
<h3 class="title topictitle3" id="ariaid-title6">Creating automated conversational flows</h3>
<div class="body">
<div class="p">
<ul class="ul">
<li class="li">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408824263578" target="_blank">Creating an AI agent to automatically resolve customer issues</a>
</li>
<li class="li">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408842754202" target="_blank">Managing languages and translation support in AI agents</a>
</li>
</ul>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title7" class="topic nested2" id="topic_hv4_rfb_dpb">
<h3 class="title topictitle3" id="ariaid-title7">Ratings and reporting</h3>
<div class="body">
<div class="p">
<ul class="ul" id="topic_hv4_rfb_dpb__ul_pgd_vgb_dpb">
<li class="li">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408886173338" target="_blank">About the CSAT (Customer Satisfaction) user
experience for email and messaging</a>
</li>
<li class="li">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408822342938" target="_blank">Messaging reporting in Zendesk Agent
Workspace</a>
</li>
</ul>
</div>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title8" class="topic nested1" id="topic_nch_scr_bpb">
<h2 class="title topictitle2" id="ariaid-title8">Messaging for agents</h2>
<div class="body">
<div class="p">
<ul class="ul" id="topic_nch_scr_bpb__ul_fmc_b4b_dpb">
<li class="li">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408821905434" target="_blank">Agent Workspace for Zendesk
messaging</a>
</li>
<li class="li">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408832500506" target="_blank">Translating conversations in the Zendesk
Agent Workspace</a>
</li>
</ul>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title9" class="topic nested1" id="topic_bp2_pdb_dpb">
<h2 class="title topictitle2" id="ariaid-title9">Live chat and Zendesk messaging</h2>
<div class="body">
<div class="p">
<ul class="ul" id="topic_bp2_pdb_dpb__ul_ttk_c2b_dpb">
<li class="li">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408834108186" target="_blank">Why migrating from live chat to messaging is the right choice</a>
</li>
<li class="li">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408834919834" target="_blank">How migrating to messaging impacts Chat settings and capabilities</a>
</li>
<li class="li">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408822204698" target="_blank">Chat triggers in Zendesk
messaging</a>
</li>
</ul>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title10" class="topic nested1" id="topic_gbt_j4b_dpb">
<h2 class="title topictitle2" id="ariaid-title10">The end user experience with Zendesk messaging</h2>
<div class="body">
<ul class="ul" id="topic_gbt_j4b_dpb__ul_rr4_m4b_dpb">
<li class="li">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408832500506#topic_smt_y3d_3nb" target="_blank">Translating conversations: The end user
experience</a>
</li>
<li class="li">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408886173338" target="_blank">About the CSAT (Customer Satisfaction) user
experience for email and messaging</a>
</li>
</ul>
</div>
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