Restricting brand visibility for end users in messaging conversations

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<div class="p">You can use brand filtering to limit the conversations that end users see in the
messaging Web Widget to the current brand. This helps reduce confusion by showing only
the conversations that are relevant to the brand the end user is currently
using.<div class="note note">
<span class="notetitle">Note:</span> This feature is currently only available for the messaging Web Widget.
It is not currently available for mobile or social messaging channels.</div>
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<p class="p">This article includes the following topics:</p>
<ul class="ul" id="topic_restricting_brand_visibility_messaging_conversations__ul_article_topics_brand_filtering">
<li class="li"><a class="xref" href="#topic_about_filtering_by_brand">About filtering by brand</a></li>
<li class="li"><a class="xref" href="#topic_turning_on_brand_filtering">Turning on brand filtering</a></li>
</ul>
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<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_about_filtering_by_brand">
<h2 class="title topictitle2" id="ariaid-title2">About filtering by brand</h2>
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<p class="p">Brand filtering is part of the <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/8008427696410" target="_blank">multi-conversations setup</a>. If multi-conversations isn’t
turned on for your account, the brand filtering setting doesn’t appear.</p>
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<div aria-labelledby="ariaid-title3" class="topic nested2" id="topic_requirements_brand_filtering">
<h3 class="title topictitle3" id="ariaid-title3">Requirements</h3>
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<p class="p">To use the brand filtering feature, your account must:</p>
<ul class="ul" id="topic_requirements_brand_filtering__ul_requirements_brand_filtering">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/8008427696410" target="_blank">Allow multiple conversations for end users</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408829476378" target="_blank">Have two or more brands</a></li>
</ul>
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<div aria-labelledby="ariaid-title4" class="topic nested2" id="topic_considerations_brand_filtering">
<h3 class="title topictitle3" id="ariaid-title4">Considerations when using brand filtering</h3>
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<p class="p">Consider the following when using brand filtering:</p>
<ul class="ul" id="topic_considerations_brand_filtering__ul_when_brand_filtering_turned_on">
<li class="li">End users see only the conversations associated with the current brand. </li>
<li class="li">Conversation lists show only conversations for that brand. If an end user
switches between brands, they see a different filtered conversation list for
each brand.</li>
<li class="li">New conversations stay associated with the correct brand.</li>
<li class="li">The brand filter is only applied to the 100 most recent conversations across
<em class="ph i">all</em> brands. If an end user has older conversations for a brand
outside that limit, those conversations don’t appear in the filtered
list.</li>
</ul>
<ul class="ul" id="topic_considerations_brand_filtering__ul_considerations_brand_filtering">
<li class="li">If you are migrating brands from SunCo SDKs to the messaging Web Widget or
SDKs, brand filtering will only apply to the migrated brands; your existing
SunCo SDK experience will not be affected.</li>
</ul>
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<div aria-labelledby="ariaid-title5" class="topic nested1" id="topic_turning_on_brand_filtering">
<h2 class="title topictitle2" id="ariaid-title5">Turning on brand filtering</h2>
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<p class="p">You can turn on brand filtering when you configure multi-conversations in Admin Center. If
multi-conversations is already turned on, you can edit the existing settings to
enable brand filtering.</p>
<p class="p"><strong class="ph b">To turn on brand filtering</strong></p>
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<ol class="ol">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_turning_on_brand_filtering__d8e905" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_channels_icon.png">
<strong class="ph b">Channels</strong> in the sidebar, then select <strong class="ph b">Messaging and social &gt;
Messaging</strong>.</span></li>
<li class="li">At the top of the page, click <strong class="ph b">Manage settings</strong>.</li>
<li class="li">Under Web Widget and Mobile SDKs, expand <strong class="ph b">Multi-conversations</strong>.</li>
<li class="li">Expand <strong class="ph b">Brand filtering</strong>.<p class="p"><img class="image" id="topic_turning_on_brand_filtering__image_i5g_hvg_dkc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/multiconvos-brand_filtering_setting.png" width="500"></p>
</li>
<li class="li">Select <strong class="ph b">Filter by brand</strong>.</li>
<li class="li">Click <strong class="ph b">Save settings</strong>.</li>
</ol>
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