Migrating from the Sunshine Conversations dashboard to Admin Center

After you migrate from a legacy Sunshine Conversations plan to a Zendesk Suite plan, integrations are accessed in Admin Center rather than the Sunshine Conversations dashboard. This move consolidates several settings in a single location, making integration management easier.


What's my plan?







All Suites

Professional, Enterprise, or Enterprise Plus











Note: This article applies to legacy Sunshine Conversations accounts
created before April 6, 2023, connected to an active Zendesk account.

After you migrate from a legacy Sunshine Conversations plan to a Zendesk Suite plan,
integrations are accessed in Admin Center rather than the Sunshine Conversations
dashboard. This move consolidates several settings in a single location, making
integration management easier.
This article describes the changes in the following areas:


Sub-Accounts
Channels and Integrations Lists
API Keys and Conversation Integrations
Account Settings
Unsupported Business Systems




Sub-Accounts



The Sunshine Conversations dashboard allows you to purchase
multiple apps (or sub-accounts) housed in a single account. Historically,
customers have utilized these accounts to represent different brands or
development environments and have been able to purchase usage that spans
across all apps within the account.
However, Zendesk subdomains have a
1:1 relationship with each app and do not support sub-accounts. Instead, use
Zendesk sandboxes to preview and test
your app configurations. If you find that the sandbox options do not meet your
needs, contact your account executive or
technical architect for assistance.




Channels and Integrations Lists

In the Sunshine Conversations dashboard, you access configured channels,
third-party bots, and conversation integrations (previously named Custom Webhooks)
through the Channels and Integrations List.
In Admin Center, this information is located across the UI.


Channels
Third-party bots
Conversations integrations




Channels

Not all channels specific to Sunshine Conversations are visible in Admin Center.
However, they will continue to work.

To view the channels list in Admin Center

In Admin Center, click
Channels in the sidebar, then select Messaging and social >
Messaging.

To view the entire list of channels, you can use the API for a
GET calling the following endpoint:
https://api.smooch.io/v2/apps/{appId}/integrations
See
the Sunshine Conversations API reference
for more information.



Third-party bots

Your third-party bots are organized with AI agents in Admin Center.
To view previously integrated third-party bots



In Admin Center, click
AI in the sidebar, then select AI agents > AI agents. Third-party bots are listed under the Marketplace bots heading.







Conversations integrations

Conversations integrations are included with apps and integrations in
Admin Center.
To view Conversations integrations (custom webhooks)


In Admin Center, click
Apps and integrations in the sidebar, then select Integrations > Conversations
integrations.






API Keys and Conversation Integrations

See the following articles for information on managing API keys and
conversation integrations:


Using the Conversations API
keys


Creating conversations integrations in
Admin Center





Account Settings

Legacy Sunshine Conversations users can establish settings that trickle
down to their sub-accounts.
After the move to Admin Center, you’ll need to re-apply these settings
using API keys.
Use the appKeyID and appSecret to make app setting changes that previously
could only be changed with account keys:

"appLocalizationEnabled": true

"echoPostback": true

"maskCreditCardNumbers": true

"useAnimalNames": true

"conversationRetentionSeconds": 3600





Unsupported Business Systems

The following business systems are no longer supported:


Email for Business: Review Zendesk Support as an
alternative.


Help Scout: Review Agent Workspace as an
alternative.


Stripe Connect


Office Hours: Review Zendesk Support business hours as
an alternative.


Slack: Review the Zendesk Slack Channel
Integration.




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