Playing back audio comments in messaging conversations


When an end user sends an audio response through a messaging channel, agents can listen to those responses using the audio player in the Agent Workspace conversation log.


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When an end user sends an audio response through a messaging channel, agents
can listen to those responses using the audio player in the Agent Workspace conversation
log.
The audio response is added to the conversation log as a regular comment with
an audio player. After the audio response loads, agents can play it back using the audio
player, or download the audio file to listen to outside of Agent Workspace.



To play back an audio response in Agent Workspace

In the audio player, click the Play button ( ), and click Pause as
needed.
Click the playback speed ( by default) to select a new speed for
the audio playback.

To download an audio response from Agent Workspace

Click the Download icon ( ) and select where you want to save
the audio file.





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