Migrating from the Sunshine Conversations dashboard to Admin Center

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<p id="docs-hc-snippet" style="display: none;">After you migrate from a legacy Sunshine Conversations plan to a Zendesk Suite plan, integrations are accessed in Admin Center rather than the Sunshine Conversations dashboard. This move consolidates several settings in a single location, making integration management easier.</p>
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<div class="note note">
<span class="notetitle">Note:</span> This article applies to <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/5514407356954-About-Sunshine-Conversations-platform-access-and-support#topic_uny_ffc_pt" target="_blank">legacy Sunshine Conversations accounts</a>
created before April 6, 2023, connected to an active Zendesk account. </div>
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<p class="p">After you migrate from a legacy Sunshine Conversations plan to a Zendesk Suite plan,
integrations are accessed in Admin Center rather than the Sunshine Conversations
dashboard. This move consolidates several settings in a single location, making
integration management easier.</p>
<p class="p">This article describes the changes in the following areas:</p>
<div class="p">
<ul class="ul" id="migrating_sunco_to_ac__ul_rrh_qqc_t1c">
<li class="li"><a class="xref" href="#topic_ept_qqc_t1c">Sub-Accounts</a></li>
<li class="li"><a class="xref" href="#topic_fyd_rqc_t1c">Channels and Integrations Lists</a></li>
<li class="li"><a class="xref" href="#topic_f43_rqc_t1c">API Keys and Conversation Integrations</a></li>
<li class="li"><a class="xref" href="#topic_rdn_rqc_t1c">Account Settings</a></li>
<li class="li"><a class="xref" href="#topic_fhr_rqc_t1c">Unsupported Business Systems</a></li>
</ul>
</div>
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<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_ept_qqc_t1c">
<h2 class="title topictitle2" id="ariaid-title2">Sub-Accounts</h2>
<div class="body">
<div class="p">
<div class="div">
<p class="p" dir="ltr">The Sunshine Conversations dashboard allows you to purchase
multiple apps (or sub-accounts) housed in a single account. Historically,
customers have utilized these accounts to represent different brands or
development environments and have been able to purchase usage that spans
across all apps within the account. </p>
However, Zendesk subdomains have a
1:1 relationship with each app and do not support sub-accounts. Instead, use
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408844075930-Using-messaging-in-your-sandbox" target="_blank">Zendesk sandboxes</a> to preview and test
your app configurations. If you find that the sandbox options do not meet your
needs, <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408843597850" target="_blank">contact</a> your account executive or
technical architect for assistance.</div>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_fyd_rqc_t1c">
<h2 class="title topictitle2" id="ariaid-title3">Channels and Integrations Lists</h2>
<div class="body">
<p class="p" dir="ltr">In the Sunshine Conversations dashboard, you access configured channels,
third-party bots, and conversation integrations (previously named Custom Webhooks)
through the Channels and Integrations List. </p>
<p class="p" dir="ltr">In Admin Center, this information is located across the UI.</p>
<div class="p">
<ul class="ul" id="topic_fyd_rqc_t1c__ul_ivs_brc_t1c">
<li class="li"><a class="xref" href="#topic_zfj_tqc_t1c">Channels</a></li>
<li class="li"><a class="xref" href="#topic_gmn_tqc_t1c">Third-party bots</a></li>
<li class="li"><a class="xref" href="#topic_f1s_tqc_t1c">Conversations integrations</a></li>
</ul>
</div>
</div>
<div aria-labelledby="ariaid-title4" class="topic nested2" id="topic_zfj_tqc_t1c">
<h3 class="title topictitle3" id="ariaid-title4">Channels</h3>
<div class="body">
<p class="p">Not all channels specific to Sunshine Conversations are visible in Admin Center.
However, they will continue to work.</p>
<div class="bodydiv">
<p class="p" dir="ltr"><strong class="ph b">To view the channels list in Admin Center</strong></p>
<ul class="ul" id="topic_zfj_tqc_t1c__ol_ogl_2rc_t1c">
<li class="li" dir="ltr"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_zfj_tqc_t1c__d7e904" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_channels_icon.png">
<strong class="ph b">Channels</strong> in the sidebar, then select <strong class="ph b">Messaging and social &gt;
Messaging</strong>.</span></li>
</ul>
<p class="p" dir="ltr">To view the entire list of channels, you can use the API for a
GET calling the following endpoint: </p>
<p class="p" dir="ltr"><code class="ph codeph">https://api.smooch.io/v2/apps/{appId}/integrations</code></p>
See
the <a class="xref" href="https://docs.smooch.io/rest/#operation/listIntegrations" target="_blank">Sunshine Conversations API reference</a>
for more information.</div>
</div>
</div>
<div aria-labelledby="ariaid-title5" class="topic nested2" id="topic_gmn_tqc_t1c">
<h3 class="title topictitle3" id="ariaid-title5">Third-party bots</h3>
<div class="body">
<p class="p" dir="ltr">Your third-party bots are organized with AI agents in Admin Center.</p>
<p class="p" dir="ltr"><strong class="ph b">To view previously integrated third-party bots</strong></p>
<div class="p">
<ol class="ol" id="topic_gmn_tqc_t1c__ol_fp2_wrc_t1c">
<li class="li">
<span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_gmn_tqc_t1c__d7e1350" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/icon_ai.png">
<strong class="ph b">AI</strong> in the sidebar, then select <strong class="ph b">AI agents &gt; AI agents</strong>.</span><p class="p">Third-party bots are listed under the Marketplace bots heading.
</p>
</li>
</ol>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title6" class="topic nested2" id="topic_f1s_tqc_t1c">
<h3 class="title topictitle3" id="ariaid-title6">Conversations integrations</h3>
<div class="body">
<p class="p" dir="ltr">Conversations integrations are included with apps and integrations in
Admin Center. </p>
<p class="p" dir="ltr"><strong class="ph b">To view Conversations integrations (custom webhooks)</strong></p>
<div class="p">
<ul class="ul" id="topic_f1s_tqc_t1c__ul_mgl_zrc_t1c">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_f1s_tqc_t1c__d7e2149" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_apps_integrations_icon.png">
<strong class="ph b">Apps and integrations</strong> in the sidebar, then select <strong class="ph b">Integrations &gt; Conversations
integrations</strong>.</span></li>
</ul>
</div>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title7" class="topic nested1" id="topic_f43_rqc_t1c">
<h2 class="title topictitle2" id="ariaid-title7">API Keys and Conversation Integrations </h2>
<div class="body">
<p class="p" dir="ltr">See the following articles for information on managing API keys and
conversation integrations:</p>
<ul class="ul" id="topic_f43_rqc_t1c__ul_nj5_1sc_t1c">
<li class="li" dir="ltr">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4576088682266" target="_blank">Using the Conversations API
keys</a>
</li>
<li class="li" dir="ltr">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4576083789850" target="_blank">Creating conversations integrations in
Admin Center</a>
</li>
</ul>
</div>
</div>
<div aria-labelledby="ariaid-title8" class="topic nested1" id="topic_rdn_rqc_t1c">
<h2 class="title topictitle2" id="ariaid-title8">Account Settings </h2>
<div class="body">
<p class="p" dir="ltr">Legacy Sunshine Conversations users can establish settings that trickle
down to their sub-accounts. </p>
<p class="p" dir="ltr">After the move to Admin Center, you’ll need to re-apply these settings
using <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4576088682266" target="_blank">API keys</a>.</p>
<p class="p" dir="ltr">Use the appKeyID and appSecret to make app setting changes that previously
could only be changed with <a class="xref" href="https://docs.smooch.io/rest/#operation/updateApp" target="_blank">account keys</a>:</p>
<ul class="ul" id="topic_rdn_rqc_t1c__ul_rw5_bsc_t1c">
<li class="li" dir="ltr">"appLocalizationEnabled": true
</li>
<li class="li" dir="ltr">"echoPostback": true
</li>
<li class="li" dir="ltr">"maskCreditCardNumbers": true
</li>
<li class="li" dir="ltr">"useAnimalNames": true
</li>
<li class="li" dir="ltr">"conversationRetentionSeconds": 3600
</li>
</ul>
</div>
</div>
<div aria-labelledby="ariaid-title9" class="topic nested1" id="topic_fhr_rqc_t1c">
<h2 class="title topictitle2" id="ariaid-title9">Unsupported Business Systems</h2>
<div class="body">
<p class="p" dir="ltr">The following business systems are no longer supported:</p>
<ul class="ul" id="topic_fhr_rqc_t1c__ul_xcj_csc_t1c">
<li class="li" dir="ltr">
<strong class="ph b">Email for Business</strong>: Review <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4887918604058" target="_blank">Zendesk Support</a> as an
alternative.
</li>
<li class="li" dir="ltr">
<strong class="ph b">Help Scout</strong>: Review <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408821259930-" target="_blank">Agent Workspace</a> as an
alternative.
</li>
<li class="li" dir="ltr">
<strong class="ph b">Stripe Connect</strong>
</li>
<li class="li" dir="ltr">
<strong class="ph b">Office Hours</strong>: Review <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408842938522" target="_blank">Zendesk Support business hours</a> as
an alternative.
</li>
<li class="li" dir="ltr">
<strong class="ph b">Slack</strong>: Review the <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408833756698" target="_blank">Zendesk Slack Channel
Integration</a>.
</li>
</ul>
</div>
</div>
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