Managing IP addresses banned from messaging channels

Support with

Live chat and messaging Team, Professional, or Enterprise







Note: The feature described in this article is similar to banning visitors by IP address in live
chat.

On the Banned IP addresses page you can manage the IP addresses that have been banned
from accessing your messaging channels. If given permission, agents can access and use this page as
well.
This article includes the following sections:


Editing IP addresses banned from messaging channels
Deleting IP addresses from the banned list


Related articles:


About banning IP addresses from messaging
channels
Restricting access to messaging channels by
IP address
Accessing and using the Banned IP addresses
page in Admin Center




Editing IP addresses banned from messaging channels

From the Banned IP addresses page, you can make changes to banned IP
entries.
To update a banned IP address entry


In Admin Center, click
People in the sidebar, then select Restrictions > Banned IP
addresses.
Click the IP address you want to update.
Update the banned IP information as needed:

Enter a new IP address
Use the drop-down menu to select a new reason for the ban
Enter any comments you want to include



Click Save.





Deleting IP addresses from the banned list

From the Banned IP addresses page, you can delete (unban) IP addresses from
the list.
To delete a banned IP address from the list


In Admin Center, click
People in the sidebar, then select Restrictions > Banned IP
addresses.
Locate the IP address you want to update.
Click the Options icon ( ) and select Delete.
Click Delete to confirm the action.




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