Creating an out of office response for messaging

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You can use a messaging trigger to create an automated out of office
message, shown to your customers when your agents are offline.
<div class="note note">
<span class="notetitle">Note:</span> You can only create this out
of office message if you have two or more agents enabled on your
account.
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<strong class="ph b">To create an out of office message</strong>
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In
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click
<img class="image" id="topic_iyj_vyc_k4b__image_x4g_z3c_ksb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_objects_rules_icon.png">
<strong class="ph b">Objects and rules</strong> in the sidebar, then
select
<strong class="ph b">Business rules &gt; Messaging triggers</strong>
<div class="note note">
<span class="notetitle">Note:</span> In some Zendesk accounts,
this page is located in the Chat dashboard. Go to
<strong class="ph b">Chat &gt; Settings &gt; Triggers</strong>.
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Click <strong class="ph b">Create trigger</strong>.
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<li class="li" dir="ltr">Enter a name and brief description for your trigger.</li>
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Click <strong class="ph b">Activate this trigger</strong>.
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Customize the trigger as follows:
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<strong class="ph b">Run trigger</strong>: When a customer
requests a conversation
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<strong class="ph b">Conditions</strong>: Match ALL of the
following conditions
<ul class="ul" id="topic_iyj_vyc_k4b__ul_ufq_wyc_k4b">
<li class="li" dir="ltr">Account status | equals | Offline</li>
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<strong class="ph b">Actions</strong>
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Send message to customer | Responder | [<em class="ph i">message text, such as "Sorry, I’m offline"</em>]
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</ul>
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</ul>
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Click <strong class="ph b">Create</strong>.
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The trigger defined above will run whenever a customer requests a chat
in the Web Widget or mobile SDK for an offline account.
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