Editing and managing messaging triggers

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<p class="p">Messaging triggers evaluate and fire on tickets associated with messaging conversations.
In addition to the standard messaging triggers, admins can <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6058753945242" target="_blank">create</a> custom messaging triggers. However, as your business
needs evolve, you may find it necessary to modify your messaging triggers.</p>
<div class="p">This article includes the following topics:<ul class="ul" id="topic_o2m_4b2_tdc__ul_jqt_sc2_tdc">
<li class="li"><a class="xref" href="#topic_q1p_n5m_nyb">Editing messaging triggers</a></li>
<li class="li"><a class="xref" href="#topic_xtv_m5m_nyb">Cloning messaging triggers</a></li>
<li class="li"><a class="xref" href="#topic_vck_l5m_nyb">Activating and deactivating messaging triggers</a></li>
<li class="li"><a class="xref" href="#topic_x3c_btn_q5b">Deleting messaging triggers</a></li>
</ul>
</div>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_q1p_n5m_nyb">
<h2 class="title topictitle2" id="ariaid-title2">Editing messaging triggers</h2>
<div class="body">
<p class="p" dir="ltr">You can modify existing messaging triggers if needed.</p>
<p class="p"><strong class="ph b">To edit an existing trigger</strong></p>
<div class="p">
<ol class="ol" id="topic_q1p_n5m_nyb__ol_iv4_mjn_nyb">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_q1p_n5m_nyb__d8e1519" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_objects_rules_icon.png">
<strong class="ph b">Objects and rules</strong> in the sidebar, then select <strong class="ph b">Business rules &gt; Messaging
triggers</strong>.</span></li>
<li class="li">Click the name of the trigger you want to edit in the triggers list. Use the
search at the top of the page, if needed, to locate the trigger.</li>
<li class="li">On the trigger’s edit page, make the necessary changes, and click
<strong class="ph b">Save</strong>.</li>
</ol>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_xtv_m5m_nyb">
<h2 class="title topictitle2" id="ariaid-title3">Cloning messaging triggers</h2>
<div class="body">
<p class="p" dir="ltr">You can duplicate an existing trigger to use as a template for creating new
triggers.</p>
<p class="p" dir="ltr"><strong class="ph b">To clone an existing trigger</strong></p>
<div class="p">
<ol class="ol" id="topic_xtv_m5m_nyb__ol_r5g_fc2_tdc">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_xtv_m5m_nyb__d8e1519" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_objects_rules_icon.png">
<strong class="ph b">Objects and rules</strong> in the sidebar, then select <strong class="ph b">Business rules &gt; Messaging
triggers</strong>.</span></li>
<li class="li">Find the trigger you want to clone in the triggers list. Use the search at
the top of the page, if needed, to locate the trigger.</li>
<li class="li">Hover over the trigger and click the <strong class="ph b">Options</strong> menu (<img class="image" id="topic_xtv_m5m_nyb__image_x5n_qqm_nyb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/uc_options_icon.png">).</li>
<li class="li">Select <strong class="ph b">Clone</strong>.</li>
<li class="li">On the Create trigger page, update the information as needed, and click
<strong class="ph b">Create</strong>.</li>
</ol>
</div>
<p class="p">When you clone a trigger, it adds the new trigger just below the trigger you cloned.
After you clone, make sure your trigger order still works for you.</p>
</div>
</div>
<div aria-labelledby="ariaid-title4" class="topic nested1" id="topic_vck_l5m_nyb">
<h2 class="title topictitle2" id="ariaid-title4">Activating and deactivating messaging triggers</h2>
<div class="body">
<p class="p">A trigger can be activated or deactivated. If <em class="ph i">activated</em>, the trigger will run
whenever its conditions are met. If <em class="ph i">deactivated</em>, the triggers are built, but
will not fire even if the firing conditions are met.</p>
<p class="p" dir="ltr"><strong class="ph b">To activate or deactivate a trigger</strong></p>
<div class="p">
<ol class="ol" id="topic_vck_l5m_nyb__ol_otg_fc2_tdc">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_vck_l5m_nyb__d8e1519" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_objects_rules_icon.png">
<strong class="ph b">Objects and rules</strong> in the sidebar, then select <strong class="ph b">Business rules &gt; Messaging
triggers</strong>.</span></li>
<li class="li">Find the trigger you want to change in the triggers list. Use the search at
the top of the page, if needed, to locate the trigger.</li>
<li class="li">Hover over the trigger and click the <strong class="ph b">Options</strong> menu (<img class="image" id="topic_vck_l5m_nyb__image_dlc_bkn_nyb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/uc_options_icon.png">).</li>
<li class="li">If the trigger is inactive, select <strong class="ph b">Activate </strong>forthe trigger to fire
when conditions are met. If the trigger is Inactive, select
<strong class="ph b">Inactivate</strong> to prevent the trigger from firing.</li>
<li class="li">Click <strong class="ph b">Save</strong>.</li>
</ol>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title5" class="topic nested1" id="topic_x3c_btn_q5b">
<h2 class="title topictitle2" id="ariaid-title5">Deleting messaging triggers</h2>
<div class="body">
<p class="p">If you no longer need a trigger, and will not want to use it in the future, you can
permanently delete it from the messaging triggers list.</p>
<p class="p" dir="ltr"><strong class="ph b">To delete a trigger</strong></p>
<div class="p">
<ol class="ol" id="topic_x3c_btn_q5b__ol_osg_fc2_tdc">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_x3c_btn_q5b__d8e1519" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_objects_rules_icon.png">
<strong class="ph b">Objects and rules</strong> in the sidebar, then select <strong class="ph b">Business rules &gt; Messaging
triggers</strong>.</span></li>
<li class="li">Find the trigger you want to change in the triggers list. Use the search at
the top of the page, if needed, to locate the trigger.</li>
<li class="li">Hover over the trigger and click the <strong class="ph b">Options</strong> menu (<img class="image" id="topic_x3c_btn_q5b__image_ytr_hkn_nyb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/uc_options_icon.png">).</li>
<li class="li">Select <strong class="ph b">Delete</strong>.</li>
<li class="li">Confirm that you want to delete the trigger by clicking the <strong class="ph b">Delete</strong>
button.</li>
</ol>
</div>
</div>
</div>
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