Giving agents access to messaging channels

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<p class="p">After you've <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408827701530#topic_i3s_3yr_zqb" target="_blank">set up web or mobile messaging</a> or <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408831648794" target="_blank">added a social messaging channel</a>, you need to enable access
for each agent who will participate in messaging conversations. To do so, you assign
each agent a Chat Agent role.</p>
<p class="p"><strong class="ph b">To give an agent access to messaging</strong></p>
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<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_people_icon.png">
<strong class="ph b">People</strong> in the sidebar, then select <strong class="ph b">Team &gt; Team members</strong>.</span></li>
<li class="li">On the <strong class="ph b">Team members</strong> page, scroll through the list or use the search option to
find the user you want to grant access to, then click to open their profile.</li>
<li class="li">Click the <strong class="ph b">Roles and access</strong> tab.</li>
<li class="li">Beside <strong class="ph b">Chat</strong>, click the <strong class="ph b">Access</strong> checkbox.</li>
<li class="li">Use the <strong class="ph b">Role</strong> dropdown beside Chat to select <strong class="ph b">Agent</strong>.<p class="p"><img class="image img-screenshot" id="id_6073485578010__image_wvd_y1r_myb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/chat_agent_role.png" width="400"></p>
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<li class="li">Click <strong class="ph b">Save</strong>.</li>
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