Accessing and using the Banned IP addresses page in Admin Center

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<p class="p">You can view all IP addresses banned from accessing your messaging channels from the
Banned IP addresses page in Admin Center.</p>
<p class="p" dir="ltr">This article includes the following topics:</p>
<div class="p">
<ul class="ul" id="banned_IP_page_messaging__ul_p4h_bsh_dgc">
<li class="li"><a class="xref" href="#topic_bcl_4zz_vfc">Viewing the Banned IP addresses page</a></li>
<li class="li"><a class="xref" href="#topic_ymz_2sh_dgc">Sorting the list of banned IP addresses</a></li>
<li class="li"><a class="xref" href="#topic_smp_2sh_dgc">Searching the list of banned IP addresses</a></li>
</ul>
</div>
<p class="p">Related articles:</p>
<div class="p">
<ul class="ul" id="banned_IP_page_messaging__ul_i2s_thh_dgc">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9418700382618" target="_blank">About banning IP addresses from messaging
channels</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9418691150106" target="_blank">Restricting access to messaging channels by
IP address</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9535836802074" target="_blank">Managing IP addresses banned from messaging
channels</a></li>
</ul>
</div>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_bcl_4zz_vfc">
<h2 class="title topictitle2" id="ariaid-title2">Viewing the Banned IP addresses page</h2>
<div class="body">
<p class="p"><img class="image" id="topic_bcl_4zz_vfc__image_i1b_yzz_vfc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/banned_IP_addresses_page.png" width="700"></p>
<p class="p">On the Banned IP addresses page, you can:</p>
<ul class="ul" id="topic_bcl_4zz_vfc__ul_z15_zzz_vfc">
<li class="li">View a list of banned IP addresses </li>
<li class="li">Search the list of banned IP addresses </li>
<li class="li">Sort the list of banned IP addresses</li>
<li class="li">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9418691150106" target="_blank">Add an IP address</a> to the banned
list</li>
<li class="li">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9535836802074" target="_blank">Edit the banned IP address</a>, the reason
for banning the address, and add or update related comments </li>
<li class="li">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9535836802074" target="_blank">Delete the ban</a> from an IP address
</li>
</ul>
<p class="p"><strong class="ph b">To view the Banned IP addresses page</strong></p>
<div class="p">
<ul class="ul" id="topic_bcl_4zz_vfc__ul_hkk_511_wfc">
<li class="li">
<span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_bcl_4zz_vfc__d8e824" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_people_icon.png">
<strong class="ph b">People</strong> in the sidebar, then select <strong class="ph b">Restrictions &gt; Banned IP
addresses</strong>.</span><p class="p">This opens the Banned IP page, which includes a paginated list of
all IP addresses banned from accessing your messaging channels. The list
includes:</p>
<div class="p">
<ul class="ul" id="topic_bcl_4zz_vfc__ul_vp4_w11_wfc">
<li class="li">The IP address</li>
<li class="li">The reason given for the ban</li>
<li class="li">Any comments added about the ban</li>
<li class="li">The agent who applied the ban</li>
<li class="li">The date of the most recent update to the information in the
list</li>
</ul>
</div>
</li>
</ul>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_ymz_2sh_dgc">
<h2 class="title topictitle2" id="ariaid-title3">Sorting the list of banned IP addresses</h2>
<div class="body">
<p class="p" dir="ltr">You can sort the list of banned IP addresses, in ascending or descending
order, by the date it was last updated.</p>
<p class="p" dir="ltr"><strong class="ph b">To sort the banned IP address list</strong></p>
<div class="p">
<ol class="ol" id="topic_ymz_2sh_dgc__ol_zph_ysh_dgc">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_ymz_2sh_dgc__d8e824" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_people_icon.png">
<strong class="ph b">People</strong> in the sidebar, then select <strong class="ph b">Restrictions &gt; Banned IP
addresses</strong>.</span></li>
<li class="li">Click the <strong class="ph b">Sort</strong> icon (<img class="image" id="topic_ymz_2sh_dgc__image_v2d_hth_dgc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/icon-sort.png">) on the Last updated column.</li>
</ol>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title4" class="topic nested1" id="topic_smp_2sh_dgc">
<h2 class="title topictitle2" id="ariaid-title4">Searching the list of banned IP addresses</h2>
<div class="body">
<p class="p" dir="ltr">You can search the banned IP list by IP address.</p>
<p class="p" dir="ltr"><strong class="ph b">To search a banned IP address from the list</strong></p>
<div class="p">
<ol class="ol" id="topic_smp_2sh_dgc__ol_bvx_mth_dgc">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_smp_2sh_dgc__d8e824" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_people_icon.png">
<strong class="ph b">People</strong> in the sidebar, then select <strong class="ph b">Restrictions &gt; Banned IP
addresses</strong>.</span></li>
<li class="li">In the search bar, enter the banned IP address, then click
<strong class="ph b">Search</strong>.</li>
</ol>
</div>
</div>
</div>
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