About the standard messaging triggers

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<div class="p" dir="ltr">To help you get up and running with some best practices for a typical messaging
workflow, messaging comes with three default triggers already set up in your account:
<ul class="ul" id="topic_qth_czd_tdc__ul_lbb_xzd_tdc">
<li class="li"><a class="xref" href="#topic_olm_wzd_tdc">First Reply</a></li>
<li class="li"><a class="xref" href="#topic_slm_wzd_tdc">Request Contact Details</a></li>
<li class="li"><a class="xref" href="#topic_wlm_wzd_tdc">All Agents Offline</a></li>
</ul>
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<p class="p">The standard messaging triggers are inactive by default, so you must activate them as
needed. You can also edit them directly or copy them and use them as a template for new
messaging triggers. For more information, see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6058753945242" target="_blank">Creating messaging triggers in Admin Center</a> and <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/8567642504090" target="_blank">Editing and managing messaging triggers</a>.</p>
<p class="p">Standard messaging triggers do not support social messaging channels.</p>
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<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_olm_wzd_tdc">
<h2 class="title topictitle2" id="ariaid-title2">First Reply </h2>
<div class="body">
<p class="p" dir="ltr">This trigger sends an automated reply to customers requesting a
conversation, so they know their request is being attended to.</p>
<p class="p" dir="ltr">The trigger is set up as follows:</p>
<div class="p">
<ul class="ul" id="topic_olm_wzd_tdc__ul_plm_wzd_tdc">
<li class="li">
<strong class="ph b">Run trigger</strong>| <strong class="ph b">When a customer requests a conversation</strong>
</li>
<li class="li">
<strong class="ph b">Check conditions</strong>| <strong class="ph b">Match ALL of the following conditions</strong><ul class="ul" id="topic_olm_wzd_tdc__ul_qlm_wzd_tdc">
<li class="li">
<strong class="ph b">Customer requesting conversation</strong> | <strong class="ph b">Is</strong> |
<strong class="ph b">True</strong>
</li>
</ul>
</li>
<li class="li">
<strong class="ph b">Perform the following actions</strong>
<ul class="ul" id="topic_olm_wzd_tdc__ul_rlm_wzd_tdc">
<li class="li">
<strong class="ph b">Wait</strong> | <strong class="ph b">5</strong> (in seconds)</li>
<li class="li">
<strong class="ph b">Send message to customer</strong> | <strong class="ph b">Customer Service</strong> |
<strong class="ph b">Thanks for your message, please wait a moment while our
agents attend to you.</strong>
</li>
</ul>
</li>
</ul>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_slm_wzd_tdc">
<h2 class="title topictitle2" id="ariaid-title3">Request Contact Details </h2>
<div class="body">
<p class="p" dir="ltr">When your account is set to away, this trigger asks customers requesting a
chat to leave their email address.</p>
<p class="p" dir="ltr">The trigger is set up as follows:</p>
<div class="p">
<ul class="ul" id="topic_slm_wzd_tdc__ul_tlm_wzd_tdc">
<li class="li">
<strong class="ph b">Run trigger</strong>| <strong class="ph b">When a customer requests a conversation</strong>
</li>
<li class="li">
<strong class="ph b">Check conditions</strong>| <strong class="ph b">Match ALL of the following conditions</strong><ul class="ul" id="topic_slm_wzd_tdc__ul_ulm_wzd_tdc">
<li class="li">
<strong class="ph b">Account status</strong> | <strong class="ph b">Equals</strong> | <strong class="ph b">Away</strong>
</li>
</ul>
</li>
<li class="li">
<strong class="ph b">Perform the following actions</strong>
<ul class="ul" id="topic_slm_wzd_tdc__ul_vlm_wzd_tdc">
<li class="li">
<strong class="ph b">Send message to customer</strong> | <strong class="ph b">Customer Service</strong> | <strong class="ph b">Hi,
sorry we are away at the moment. Please leave your email address
and we will get back to you as soon as possible.</strong>
</li>
</ul>
</li>
</ul>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title4" class="topic nested1" id="topic_wlm_wzd_tdc">
<h2 class="title topictitle2" id="ariaid-title4">All Agents Offline </h2>
<div class="body">
<p class="p" dir="ltr">When all agents are offline, this trigger sends an automated reply to warn
the end user to expect a delayed response.</p>
<p class="p" dir="ltr">The trigger is set up as follows:</p>
<div class="p">
<ul class="ul" id="topic_wlm_wzd_tdc__ul_xlm_wzd_tdc">
<li class="li">
<strong class="ph b">Run trigger</strong>| <strong class="ph b">When a customer requests a conversation</strong>
</li>
<li class="li">
<strong class="ph b">Check conditions</strong>| <strong class="ph b">Match ALL of the following conditions</strong><ul class="ul" id="topic_wlm_wzd_tdc__ul_ylm_wzd_tdc">
<li class="li">
<strong class="ph b">Customer requesting conversation</strong> | <strong class="ph b">Is</strong> |
<strong class="ph b">True</strong>
</li>
<li class="li">
<strong class="ph b">Account status</strong> | <strong class="ph b">Is</strong> | <strong class="ph b">Invisible</strong>
</li>
</ul>
</li>
<li class="li">
<strong class="ph b">Perform the following actions</strong>
<ul class="ul" id="topic_wlm_wzd_tdc__ul_zlm_wzd_tdc">
<li class="li">
<strong class="ph b">Send message to customer</strong> | <strong class="ph b">Automated Response</strong> | <strong class="ph b">Hi
there! Thanks for reaching out to us. We're offline right now,
but we'll respond to your message when we're back online in a
few hours.</strong>
</li>
</ul>
</li>
</ul>
</div>
</div>
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