Accessing messaging triggers

Triggers are business rules that automatically perform actions when tickets meet specified conditions. The conditions and actions available in a trigger depend on the channel being used.


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Triggers are business rules that automatically perform actions when
tickets meet specified conditions. The conditions and actions available in a
trigger depend on the channel being used.
Messaging triggers run when a customer requests or interacts with a
conversation through a native or social messaging channel.
Conditions can include user data (like account status), conversation
data (such as sent inactivity reminders), and agent data (such as queue
size). When a trigger's conditions are met, the trigger fires and specified
actions are performed through the indicated messaging channel (such as
sending an automated message to the conversation).
This article explains how to access and use the Messaging triggers page
and provides essential facts about messaging triggers
This article includes the following sections:


Accessing and using the Messaging triggers page
Related resources




Accessing and using the Messaging triggers page

The Messaging triggers page in the Admin Center is where you can manage
all of your messaging-related triggers.

From this page, you can:

Create a new trigger
View all active and inactive messaging triggers
Search a list of your messaging triggers
Sort the messaging triggers list by status (Active or
Inactive)
Click a trigger name to view and edit its
configuration
Use the options menu icon ( ), to quickly edit, clone,
activate, deactivate, or delete the trigger


To access the Messaging triggers page
In Admin Center, click
Objects and rules in the sidebar, then select Business rules > Messaging
triggers.





Related resources

The following articles explain how to create, manage, and use messaging
triggers.
About the standard
messaging triggers
Creating messaging
triggers
Editing and
managing messaging triggers
Messaging triggers
conditions and actions reference




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