Creating an out of office response for messaging

You can use a messaging trigger to create an automated out of office
message, shown to your customers when your agents are offline.

Note: You can only create this out
of office message if you have two or more agents enabled on your
account.



To create an out of office message



In
Admin Center,
click

Objects and rules in the sidebar, then
select
Business rules > Messaging triggers

Note: In some Zendesk accounts,
this page is located in the Chat dashboard. Go to
Chat > Settings > Triggers.



Click Create trigger.

Enter a name and brief description for your trigger.

Click Activate this trigger.


Customize the trigger as follows:


Run trigger: When a customer
requests a conversation


Conditions: Match ALL of the
following conditions

Account status | equals | Offline



Actions


Send message to customer | Responder | [message text, such as "Sorry, I’m offline"]






Click Create.



The trigger defined above will run whenever a customer requests a chat
in the Web Widget or mobile SDK for an offline account.


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