Testing the end user's messaging experience

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<p class="p">When you create or update your messaging configuration for the Web Widget or mobile SDK
channels, you can—and should—test the setup to experience messaging conversations from
the end user's perspective.</p>
<div class="p">This article includes these sections:<ul class="ul" id="topic_afg_vxc_3qb__ul_jc3_c3d_mgc">
<li class="li"><a class="xref" href="#topic_cvf_ddd_mgc">About testing the end user's messaging experience</a></li>
<li class="li"><a class="xref" href="#topic_ozn_jdd_mgc">Testing a standard messaging Web Widget</a></li>
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<div class="note note" id="topic_afg_vxc_3qb__note_q3c_1lm_dgc">
<span class="notetitle">Note:</span> This article describes testing the default messaging
experience on a channel that does not use an AI agent. For information on testing AI
agents, see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9462994470810" target="_blank">Testing an AI agent before publishing it for
customers</a>.</div>
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<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_cvf_ddd_mgc">
<h2 class="title topictitle2" id="ariaid-title2">About testing the end user's messaging experience</h2>
<div class="body">
<p class="p">When you're creating or editing a Web Widget or mobile channel
with the default messaging response, and that channel is <em class="ph i">not</em> using an AI
agent, the preview panel displays a basic preview of how an interaction might appear
to your customers. This is useful for getting a general idea about the customer
experience, but doesn't provide a complete picture.</p>
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<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_ozn_jdd_mgc">
<h2 class="title topictitle2" id="ariaid-title3">Testing a standard messaging Web Widget</h2>
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<p class="p">You can preview the full customer experience by launching a separate testing window.
You can use the testing window at any point during the widget creation or editing
process. </p>
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<div class="note note" id="topic_ozn_jdd_mgc__note_v5n_flm_dgc">
<span class="notetitle">Note:</span> The <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408836323738" target="_blank">Link to another answer step type</a> does
not work in the preview panel. </div>
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<strong class="ph b">To test a default messaging response</strong>
<ol class="ol" id="topic_ozn_jdd_mgc__ol_fv2_5zx_r5b">
<li class="li">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4409103246874-Creating-a-messaging-Web-Widget#topic_pgx_tk2_3rb" target="_blank">Create and configure a new Web Widget</a>, or open
the widget you want to update and <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4409103246874-Creating-a-messaging-Web-Widget#topic_hyh_bpp_1tb" target="_blank">make your changes</a>.</li>
<li class="li">At the top of the preview panel, click <strong class="ph b">Test it now</strong>. <p class="p">
<img class="image" id="topic_ozn_jdd_mgc__image_mks_htl_dzb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/open_widget_previewer.png" width="300">
</p>
</li>
<li class="li">Click the launcher at the bottom of the testing window and begin interacting
with the conversation, as if you were a customer. <p class="p"><img class="image img-screenshot" id="topic_ozn_jdd_mgc__image_f4m_mcy_r5b" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/widget_testing_window.png" width="300"></p>
When you're done, you can close the window.</li>
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