Testing messaging in your sandbox

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<p class="p">You can use your sandbox testing environment to preview how messaging functions in a Web
Widget, mobile app, or social messaging channel.</p>
<p class="p">This article includes the following sections:</p>
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<ul class="ul" id="topic_w32_gtg_t4b__ul_ivy_4tg_t4b">
<li class="li"><a class="xref" href="#topic_ztw_ptg_t4b">Adding web and mobile messaging to
your sandbox</a></li>
<li class="li"><a class="xref" href="#topic_f1b_qtg_t4b">Adding social messaging to your
sandbox</a></li>
</ul>
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<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_ztw_ptg_t4b">
<h2 class="title topictitle2" id="ariaid-title2">Adding web and mobile messaging to your sandbox</h2>
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<p class="p">If you want to try messaging in your sandbox, you'll need to add it to the sandbox manually.</p>
<p class="p"><strong class="ph b">To test messaging in your sandbox</strong></p>
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<ol class="ol" id="topic_ztw_ptg_t4b__ol_klr_zw1_w4b">
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<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408822049818" target="_blank">Create a sandbox testing
environment</a>, if you haven't already done so.</li>
<li class="li">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408828617370#topic_ory_cs1_53" target="_blank">Open the sandbox</a>.</li>
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<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408827701530#topic_i3s_3yr_zqb" target="_blank">Configure your messaging channel</a>
for Web Widget or your mobile app.</li>
<li class="li">Test the default messaging experience and familiarize yourself with how messaging works.</li>
</ol>
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<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_f1b_qtg_t4b">
<h2 class="title topictitle2" id="ariaid-title3">Adding social messaging to your sandbox</h2>
<div class="body">
<p class="p">If you want to try social messaging in your sandbox before making it available to your customers,
you'll have to add the social channels you want to try to your sandbox manually.</p>
<p class="p"><strong class="ph b">To test social messaging in your sandbox</strong></p>
<div class="p">
<ol class="ol" id="topic_f1b_qtg_t4b__ol_iy2_kz1_w4b">
<li class="li">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408822049818" target="_blank">Create a sandbox testing
environment</a>, if you haven't already done so.</li>
<li class="li">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408828617370#topic_ory_cs1_53" target="_blank">Open the sandbox</a>.</li>
<li class="li">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408831648794#topic_kyv_3yr_zqb" target="_blank">Add the social messaging channels</a>
you want to test. <p class="p">You need to add each channel you want to try
separately.</p>
</li>
<li class="li">Test the social messaging experience for each channel you added.</li>
</ol>
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