Creating an out of office response for messaging

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You can use a messaging trigger to create an automated out of office message, shown to your customers when your agents are offline.
Note: You can only create this out of office message if you have two or more agents enabled on your account.

To create an out of office message

In Admin Center, click Objects and rules in the sidebar, then select Business rules > Messaging triggers
Note: In some Zendesk accounts, this page is located in the Chat dashboard. Go to Chat > Settings > Triggers.

Click Create trigger.

Enter a name and brief description for your trigger.

Click Activate this trigger.

Customize the trigger as follows:

Run trigger: When a customer requests a conversation

Conditions: Match ALL of the following conditions

Account status | equals | Offline

Actions

Send message to customer | Responder | [message text, such as "Sorry, I’m offline"]

Click Create.

The trigger defined above will run whenever a customer requests a chat in the Web Widget or mobile SDK for an offline account.