Removing Web Widget to deactivate messaging for web and mobile

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<span class="attentiontitle"></span> This article applies to the messaging Web Widget. If you're using Web Widget (Classic), see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408839367706" rel="noopener" target="_blank">Removing Web Widget (Classic)</a>.</div>
You can deactivate messaging capabilities by removing the Web Widget from your website, help center, or mobile app. You cannot deactivate messaging at the account or brand level, although some older accounts might have these options on the Messaging settings page in Admin Center.</div>
<p class="p">Removing the Web Widget from your website, help center, or mobile app does not delete it or alter its configuration in Admin Center.</p>
<p class="p"><strong class="ph b">To remove a widget from a website</strong></p>
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<li class="li">Delete the code from the <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4500748175258#topic_fqh_qtc_3rb" rel="noopener" target="_blank">web page</a>.</li>
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<p class="p"><strong class="ph b">To remove a widget from a help center</strong></p>
<ol class="ol" id="topic_sys_m5d_gnb__ol_ls5_mkf_ncc">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" rel="noopener" target="_blank">Admin Center</a>, click <img class="image" id="topic_sys_m5d_gnb__d7e745" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_channels_icon.png"> <strong class="ph b">Channels</strong> in the sidebar, then select <strong class="ph b">Messaging and social &gt; Messaging</strong>.</span></li>
<li class="li">In the Channels list, click the widget you want to remove.</li>
<li class="li">Expand the <strong class="ph b">Installation</strong> section.</li>
<li class="li">Under Add to Help Center, deselect <strong class="ph b">Automatically embed Web Widget in your help center.</strong>
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<li class="li">Click <strong class="ph b">Save</strong>.</li>
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<p class="p">The widget is immediately removed from your help center.</p>
<p class="p"><strong class="ph b">To remove a widget from a mobile app</strong></p>
<ul class="ul" id="topic_sys_m5d_gnb__ul_ms5_mkf_ncc">
<li class="li">Ask your developer to remove the <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408834810394#topic_ig1_2sq_gnb" rel="noopener" target="_blank">channel key</a> from the mobile app code.</li>
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