Allowing secure chat attachments in the Zendesk Agent Workspace

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<p id="docs-hc-snippet" style="display: none;">This article describes how to allow secure chat attachments in theZendesk Agent Workspace.</p>
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<p id="docs-ai-summary-content">Enable secure chat attachments to ensure that only authenticated users can access ticket attachments after a chat ends. This feature applies to attachments in ongoing chats and those sent via social or web messaging. Configure this setting in the Admin Center under ticket settings to enhance security and control over sensitive information.</p>
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<p class="p" dir="ltr">This article describes how to allow secure chat attachments in the <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408821259930" target="_blank">Zendesk Agent Workspace</a>.</p>
<p class="p" dir="ltr">Admins and <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408882153882" target="_blank">agents in a custom role</a> with permission can configure
ticket settings to require authentication to access attachments in a ticket. If you allow
secure attachments, attachments are accessible while a chat is ongoing, but once the chat
ends, agents and end users who have access to a ticket must sign in before they can view or
download ticket attachments. For more information, see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408832757146#topic_nrp_bnx_xdb" target="_blank">Allowing private attachments</a>.</p>
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<span class="notetitle">Note:</span> This setting also applies to attachments sent by agents to social or web messaging
tickets. For more information, see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/8435939957914" target="_blank">About private attachments in messaging</a>.</div>
<p class="p"><strong class="ph b">To secure attachments</strong></p>
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<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic-1__d8e1706" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_objects_rules_icon.png">
<strong class="ph b">Objects and rules</strong> in the sidebar, then select <strong class="ph b">Tickets &gt; Settings</strong>.</span></li>
<li class="li">Click <strong class="ph b">Downloads and attachments</strong> to expand it.</li>
<li class="li">Select <strong class="ph b">Enable secure downloads in messaging</strong>.<p class="p"><img class="image img-screenshot" id="topic-1__image_ql4_hr5_kmb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/uc_chat_secure_attachments2A.png" width="600"></p>
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<li class="li">Click <strong class="ph b">Save</strong>.</li>
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