Accessing messaging triggers

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<p id="docs-hc-snippet" style="display: none;">Triggers are business rules that automatically perform actions when tickets meet specified conditions. The conditions and actions available in a trigger depend on the channel being used.</p>
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<p class="p" dir="ltr">Triggers are business rules that automatically perform actions when
tickets meet specified conditions. The conditions and actions available in a
trigger depend on the channel being used. </p>
<p class="p" dir="ltr">Messaging triggers run when a customer requests or interacts with a
conversation through a native or social messaging channel.</p>
<p class="p" dir="ltr">Conditions can include user data (like account status), conversation
data (such as sent inactivity reminders), and agent data (such as queue
size). When a trigger's conditions are met, the trigger fires and specified
actions are performed through the indicated messaging channel (such as
sending an automated message to the conversation). </p>
<p class="p" dir="ltr">This article explains how to access and use the Messaging triggers page
and provides essential facts about messaging triggers</p>
<p class="p">This article includes the following sections: </p>
<div class="p">
<ul class="ul" id="topic-1__ul_sdr_kmm_nyb">
<li class="li"><a class="xref" href="#topic_w1p_vpn_q5b">Accessing and using the Messaging triggers page</a></li>
<li class="li"><a class="xref" href="#topic_bhg_fb2_tdc">Related resources</a></li>
</ul>
</div>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_w1p_vpn_q5b">
<h2 class="title topictitle2" id="ariaid-title2">Accessing and using the Messaging triggers page</h2>
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<p class="p">The Messaging triggers page in the Admin Center is where you can manage
all of your messaging-related triggers.</p>
<p class="p"><img class="image" id="topic_w1p_vpn_q5b__image_blj_ssv_nyb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/messaging_triggers_ac.png" width="600"></p>
<p class="p" dir="ltr">From this page, you can:</p>
<ul class="ul" id="topic_w1p_vpn_q5b__ul_twl_rmm_nyb">
<li class="li" dir="ltr">Create a new trigger </li>
<li class="li" dir="ltr">View all active and inactive messaging triggers </li>
<li class="li" dir="ltr">Search a list of your messaging triggers</li>
<li class="li" dir="ltr">Sort the messaging triggers list by status (Active or
Inactive) </li>
<li class="li" dir="ltr">Click a trigger name to view and edit its
configuration</li>
<li class="li" dir="ltr">Use the options menu icon (<img class="image" id="topic_w1p_vpn_q5b__image_x5n_qqm_nyb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/uc_options_icon.png">), to quickly edit, clone,
activate, deactivate, or delete the trigger</li>
</ul>
<div class="p">
<strong class="ph b">To access the Messaging triggers page</strong><ul class="ul" id="topic_w1p_vpn_q5b__ul_cxk_nhh_xdc">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_w1p_vpn_q5b__d8e1843" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_objects_rules_icon.png">
<strong class="ph b">Objects and rules</strong> in the sidebar, then select <strong class="ph b">Business rules &gt; Messaging
triggers</strong>.</span></li>
</ul>
</div>
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</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_bhg_fb2_tdc">
<h2 class="title topictitle2" id="ariaid-title3">Related resources</h2>
<div class="body">
<div class="p">The following articles explain how to create, manage, and use messaging
triggers.<ul class="ul" id="topic_bhg_fb2_tdc__ul_jz2_hb2_tdc">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/8567613882522" target="_blank">About the standard
messaging triggers</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6058753945242" target="_blank">Creating messaging
triggers</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/8567642504090" target="_blank">Editing and
managing messaging triggers</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/8015292388378" target="_blank">Messaging triggers
conditions and actions reference</a></li>
</ul>
</div>
</div>
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