Playing back audio comments in email and messaging tickets

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<p id="docs-hc-snippet" style="display: none;">When an end user sends an audio response through an email or messaging channel, agents can listen to those responses using the audio player in the Agent Workspace conversation log.</p>
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<p class="p" dir="ltr">When an end user sends an audio response through an email or messaging channel,
agents can listen to those responses using the audio player in the Agent Workspace
conversation log. </p>
<p class="p" dir="ltr">The audio response is added to the conversation log as a regular comment with
an audio player. After the audio response loads, agents can play it back using the audio
player, or download the audio file to listen to outside of Agent Workspace.</p>
<p class="p"><img class="image" id="audio_playback_messaging__image_v3w_dzg_1jc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/audio_comment_WA.png" width="500"></p>
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<p class="p" dir="ltr"><strong class="ph b">To play back an audio response in Agent Workspace</strong></p>
<ol class="ol" id="audio_playback_messaging__ol_r41_fzg_1jc">
<li class="li" dir="ltr">In the audio player, click the <strong class="ph b">Play</strong> button (<img class="image" id="audio_playback_messaging__image_bhf_hzg_1jc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/AW_audio_playback-play.png" width="15">), and click <strong class="ph b">Pause</strong> as
needed.</li>
<li class="li" dir="ltr">Click the <strong class="ph b">playback speed</strong> ( <img class="image" id="audio_playback_messaging__image_pmr_3zg_1jc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/AW_audio_playback-speed.png" width="15">by default) to select a new speed for
the audio playback.</li>
</ol>
<p class="p" dir="ltr"><strong class="ph b">To download an audio response from Agent Workspace </strong></p>
<ul class="ul" id="audio_playback_messaging__ul_azp_fzg_1jc">
<li class="li">Click the Download icon (<img class="image" id="audio_playback_messaging__image_cvk_lzg_1jc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/AW_audio_playback-download.png" width="15">) and select where you want to save
the audio file.</li>
</ul>
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