Allowing secure chat attachments in the Zendesk Agent Workspace


This article describes how to allow secure chat attachments in theZendesk Agent Workspace.


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Verified AI summary ◀▼
Enable secure chat attachments to ensure that only authenticated users can access ticket attachments after a chat ends. This feature applies to attachments in ongoing chats and those sent via social or web messaging. Configure this setting in the Admin Center under ticket settings to enhance security and control over sensitive information.




This article describes how to allow secure chat attachments in the Zendesk Agent Workspace.
Admins and agents in a custom role with permission can configure
ticket settings to require authentication to access attachments in a ticket. If you allow
secure attachments, attachments are accessible while a chat is ongoing, but once the chat
ends, agents and end users who have access to a ticket must sign in before they can view or
download ticket attachments. For more information, see Allowing private attachments.

Note: This setting also applies to attachments sent by agents to social or web messaging
tickets. For more information, see About private attachments in messaging.
To secure attachments

In Admin Center, click
Objects and rules in the sidebar, then select Tickets > Settings.
Click Downloads and attachments to expand it.
Select Enable secure downloads in messaging.

Click Save.


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