Managing IP addresses banned from messaging channels

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<div class="body"> <div class="p">
<div class="note note">
<span class="notetitle">Note:</span> The feature described in this article is similar to <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408824467098" target="_blank">banning visitors by IP address in live
chat</a>.</div>
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<p class="p">On the Banned IP addresses page you can manage the IP addresses that have been banned
from accessing your messaging channels. If <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9418700382618" target="_blank">given permission</a>, agents can access and use this page as
well.</p>
<p class="p">This article includes the following sections:</p>
<div class="p">
<ul class="ul" id="messaging_ban_IP_viewing_managing__ul_i3y_srh_dgc">
<li class="li"><a class="xref" href="#topic_dhb_vzz_vfc">Editing IP addresses banned from messaging channels</a></li>
<li class="li"><a class="xref" href="#topic_od3_4rh_dgc">Deleting IP addresses from the banned list</a></li>
</ul>
</div>
<p class="p">Related articles:</p>
<div class="p">
<ul class="ul">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9418700382618" target="_blank">About banning IP addresses from messaging
channels</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9418691150106" target="_blank">Restricting access to messaging channels by
IP address</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9435777614874" target="_blank">Accessing and using the Banned IP addresses
page in Admin Center</a></li>
</ul>
</div>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_dhb_vzz_vfc">
<h2 class="title topictitle2" id="ariaid-title2">Editing IP addresses banned from messaging channels</h2>
<div class="body">
<p class="p">From the Banned IP addresses page, you can make changes to banned IP
entries.</p>
<p class="p"><strong class="ph b">To update a banned IP address entry</strong></p>
<div class="bodydiv">
<ol class="ol" id="topic_dhb_vzz_vfc__ol_ldn_pb1_wfc">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_dhb_vzz_vfc__d8e824" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_people_icon.png">
<strong class="ph b">People</strong> in the sidebar, then select <strong class="ph b">Restrictions &gt; Banned IP
addresses</strong>.</span></li>
<li class="li">Click the IP address you want to update.</li>
<li class="li">Update the banned IP information as needed:<div class="p">
<ul class="ul" id="topic_dhb_vzz_vfc__ul_um1_sb1_wfc">
<li class="li">Enter a new IP address</li>
<li class="li">Use the drop-down menu to select a new reason for the ban</li>
<li class="li">Enter any comments you want to include</li>
</ul>
</div>
</li>
<li class="li">Click <strong class="ph b">Save</strong>.</li>
</ol>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_od3_4rh_dgc">
<h2 class="title topictitle2" id="ariaid-title3">Deleting IP addresses from the banned list</h2>
<div class="body">
<p class="p">From the Banned IP addresses page, you can delete (unban) IP addresses from
the list.</p>
<p class="p"><strong class="ph b">To delete a banned IP address from the list</strong></p>
<div class="p">
<ol class="ol" id="topic_od3_4rh_dgc__ol_qc1_vb1_wfc">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_od3_4rh_dgc__d8e824" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_people_icon.png">
<strong class="ph b">People</strong> in the sidebar, then select <strong class="ph b">Restrictions &gt; Banned IP
addresses</strong>.</span></li>
<li class="li">Locate the IP address you want to update.</li>
<li class="li">Click the Options icon (<img class="image" id="topic_od3_4rh_dgc__image_zr1_dc1_wfc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/uc_options_icon.png">) and select <strong class="ph b">Delete</strong>.</li>
<li class="li">Click <strong class="ph b">Delete</strong> to confirm the action.</li>
</ol>
</div>
</div>
</div>
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