Managing IP addresses banned from messaging channels

What's my plan?

All Suites | Team, Growth, Professional, Enterprise, or Enterprise Plus

Support with | Live chat and messaging Team, Professional, or Enterprise

Note: The feature described in this article is similar to banning visitors by IP address in live chat.

On the Banned IP addresses page you can manage the IP addresses that have been banned from accessing your messaging channels. If given permission, agents can access and use this page as well.

This article includes the following sections:

Editing IP addresses banned from messaging channels

Deleting IP addresses from the banned list

Related articles:

About banning IP addresses from messaging channels

Restricting access to messaging channels by IP address

Accessing and using the Banned IP addresses page in Admin Center

Editing IP addresses banned from messaging channels

From the Banned IP addresses page, you can make changes to banned IP entries.

To update a banned IP address entry

In Admin Center, click People in the sidebar, then select Restrictions > Banned IP addresses.

Click the IP address you want to update.

Update the banned IP information as needed:

Enter a new IP address

Use the drop-down menu to select a new reason for the ban

Enter any comments you want to include

Click Save.

Deleting IP addresses from the banned list

From the Banned IP addresses page, you can delete (unban) IP addresses from the list.

To delete a banned IP address from the list

In Admin Center, click People in the sidebar, then select Restrictions > Banned IP addresses.

Locate the IP address you want to update.

Click the Options icon () and select Delete.

Click Delete to confirm the action.