Zendesk messaging resources

This article contains resources related to Zendesk messaging, specifically
for the web
and mobile channels. It includes the following sections:




Understanding Zendesk
messaging


Messaging for admins


Getting
started


Setting up messaging
channels


Creating automated
conversational flows


Ratings and
reporting




Messaging for agents


Live chat and Zendesk
messaging


The end user experience with
Zendesk messaging




Zendesk messaging is available on all Zendesk Suite plans, and on Support
+ Chat plans
with the Agent Workspace enabled.


For help with social messaging, see
Social messaging resources.



Understanding Zendesk messaging




About Zendesk messaging


Agent Workspace for Zendesk
messaging






Messaging for admins

Getting started




Setting up Web Widget to add messaging to your website or help center


Adding Sunshine Conversations
channels to the Zendesk Agent Workspace


Testing Zendesk messaging in your
sandbox


Removing Web Widget to deactivate messaging for web and mobile






Setting up messaging channels




Routing Zendesk messaging tickets and
notifications


Creating an out-of-office message in
a web or mobile channel


Enabling continuous conversations to
re-engage messaging customers


Restricting access to messaging channels by IP address


Tracking customer actions with messaging goals


Sending conversation inactivity reminders to end users


Setting up notification routing for
live chat and messaging


Working with messaging in the Zendesk
SDKs for Android and iOS


Using messaging metadata with the Zendesk Web Widget and SDKs






Creating automated conversational flows




Creating an AI agent to automatically resolve customer issues


Managing languages and translation support in AI agents






Ratings and reporting




About the CSAT (Customer Satisfaction) user
experience for email and messaging


Messaging reporting in Zendesk Agent
Workspace







Messaging for agents




Agent Workspace for Zendesk
messaging


Translating conversations in the Zendesk
Agent Workspace






Live chat and Zendesk messaging




Why migrating from live chat to messaging is the right choice


How migrating to messaging impacts Chat settings and capabilities


Chat triggers in Zendesk
messaging






The end user experience with Zendesk messaging



Translating conversations: The end user
experience


About the CSAT (Customer Satisfaction) user
experience for email and messaging



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