Turning AI-generated procedures on or off

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<p id="docs-hc-snippet" style="display: none;">Procedures are the sets of written steps thatauto assistshould follow when suggesting replies, custom actions, macros, or direct instructions to agents in a ticket. Each week, AI analyzes your ticket and account data and mayautomatically generateup to three procedure drafts per brand.</p>
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<p id="docs-ai-summary-content">You can turn AI-generated procedure drafts on or off for auto assist in Admin Center. When enabled, AI creates up to three new procedure drafts per brand each week based on your ticket and account data. Turning it off stops new drafts, but existing drafts stay until you delete them. This helps you control procedure generation for replies, custom actions, macros, and agent instructions.</p>
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<p class="p">Procedures are the sets of written steps that <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/7051314237466" target="_blank">auto assist</a> should follow when suggesting replies, custom
actions, macros, or direct instructions to agents in a ticket. Each week, AI analyzes
your ticket and account data and may <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/10140109521178" target="_blank">automatically generate</a> up to three procedure drafts per
brand.</p>
<p class="p">When you first purchase the Copilot add-on, procedure drafts are automatically generated
for your account within 24 hours based on your ticket data. If you already have the
Copilot add-on, then procedure drafts are automatically generated by default if you're
using auto assist. You can turn procedure draft generation on and off as needed in Admin
Center.</p>
<p class="p">When you turn off AI-generated drafts, you're turning off AI from generating any new
drafts automatically. Existing AI-generated drafts persist and must be deleted manually. </p>
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<strong class="ph b">To turn AI-generated procedures on or off</strong><ol class="ol" id="topic_sjx_ns2_m2c__ol_r4f_5v2_m2c">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_sjx_ns2_m2c__image_fgx_fjr_jkc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/icon_ai.png">
<strong class="ph b">AI</strong> in the sidebar, then select <strong class="ph b">Knowledge</strong>.</span></li>
<li class="li">Under Knowledge copilot, select or deselect <strong class="ph b">Automatically generate
procedures</strong>.<p class="p"><img class="image img-screenshot" id="topic_sjx_ns2_m2c__image_vjs_vjr_jkc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ai_knowledge_setting_auto_procedures.png" width="500"></p>
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<li class="li">Click <strong class="ph b">Save</strong>.</li>
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