Resetting team member user passwords


Admin Center provides a single location for resetting a team member’s password across products. Team members are your staff, agents, and admins.


What's my plan?







All Suites

Team, Growth, Professional, Enterprise, or Enterprise Plus










Support

Team, Professional, or Enterprise









Admin Center provides a single location for resetting a team member’s password
across products. Team members are your staff, agents, and admins.
If single sign-on (SSO) is used, admins can't send password reset links to team members
because users are authenticated through an identity provider (IdP) and don't sign in to
Zendesk directly.
To reset a team member's password


In Admin Center, click
People in the sidebar, then select Team > Team members.

On the Team members page, click any team member to access
their settings.
Select the Account tab.
Click Reset Password. An email is sent to the team member with instructions for
resetting their password.



{
"@context": "https://schema.org",
"@type": "TechArticle",
"@id": "https://support.zendesk.com/hc/en-us/articles/6735930079770-Resetting-team-member-user-passwords",
"url": "https://support.zendesk.com/hc/en-us/articles/6735930079770-Resetting-team-member-user-passwords",
"headline": "Resetting team member user passwords",
"description": "You can reset a team member's password through the Admin Center by accessing their account settings and sending a password reset email, except when single sign-on is used.",
"articleSection": "Team members and groups",
"datePublished": "2024-02-13T02:06:51+00:00",
"dateModified": "2026-04-23T15:58:01.269806+00:00",
"inLanguage": "en-US",
"mainEntityOfPage": {
"@type": "WebPage",
"@id": "https://support.zendesk.com/hc/en-us/articles/6735930079770-Resetting-team-member-user-passwords"
},
"author": {
"@type": "Organization",
"name": "Zendesk",
"url": "https://www.zendesk.com"
},
"publisher": {
"@type": "Organization",
"name": "Zendesk"
},
"isPartOf": {
"@type": "WebSite",
"name": "Zendesk Help",
"url": "https://support.zendesk.com/hc/en-us"
},
"about": {
"@type": "SoftwareApplication",
"name": "Zendesk"
}
}
