Exporting team-member data

<body>

<div class="article-banners">
<div id="docs-wmp-link"><a href="https://support.zendesk.com/hc/en-us/articles/5411234991258-plan" rel="noopener" target="_blank">What's my plan?</a></div>
<div class="article-banner" id="suite_all">
<table>
<tbody>
<tr>
<td>
<strong>All Suites</strong>
</td>
<td>Team, Growth, Professional, Enterprise, or Enterprise Plus</td>
</tr>
</tbody>
</table>
</div>
<div class="article-banner" id="support_all">
<table>
<tbody>
<tr>
<td>
<strong>Support</strong>
</td>
<td>Team, Professional, or Enterprise</td>
</tr>
</tbody>
</table>
</div>
</div>
<div class="body">
<div class="note fastpath" style="margin-right: 0px;">
<span class="fastpathtitle">Location: </span> <span class="ph">Admin Center &gt; People &gt; Team &gt; Team members</span>
</div>
<p class="p">The <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408843830938" target="_blank">Team members</a> page in Zendesk Admin Center
provides a central place for administrators to add and manage team members (your staff,
agents, and admins). This article describes how admins can export team-member data to a
CSV file.</p>
<p class="p">Exporting team-member data to a CSV file allows you to manage your team members in a
common format used by many other systems. You might want to use this information to
reconcile your agent seat usage and team structure, or manage licenses.</p>
<p class="p">Activating data exports isn’t required to export team-member data.</p>
<div class="note note">
<span class="notetitle">Note:</span> Other types of data can be exported if data exports are activated. See <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408886165402" target="_blank">Exporting ticket, user, or organization data from your
account</a>.</div>
<div class="p">This article includes the following sections:<ul class="ul" id="topic_ws3_xzm_lqb__ul_dtr_fql_nwb">
<li class="li"><a class="xref" href="#topic_ncb_lql_nwb">Generating an export of team
members</a></li>
<li class="li"><a class="xref" href="#topic_rnz_brl_nwb">Team member data included in CSV
file</a></li>
</ul>
</div>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_ncb_lql_nwb">
<h2 class="title topictitle2" id="ariaid-title2">Generating an export of team members</h2>
<div class="body">
<p class="p">You can generate an export of all team members’ data from the Team members page in
Admin Center.</p>
<div class="p">
<strong class="ph b">To generate an export of team members</strong><ol class="ol" id="topic_ncb_lql_nwb__ol_hbw_rql_nwb">
<li class="li"><span class="ph" id="topic_ncb_lql_nwb__team_members">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin
Center</a>, click <img class="image" id="topic_ncb_lql_nwb__image_dm3_5xj_kxb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_people_icon.png">
<strong class="ph b">People</strong> in the sidebar, then select <strong class="ph b">Team &gt; Team
members</strong>.</span></li>
<li class="li">Click the <strong class="ph b">Actions </strong>menu, then select <strong class="ph b">Export team
members</strong>.<p class="p"><img class="image" id="topic_ncb_lql_nwb__image_m5z_wql_nwb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/team_mbr_export_menu_1.png" width="500"></p>
<p class="p">The export starts to generate.</p>
<p class="p"><img class="image" id="topic_ncb_lql_nwb__image_flp_yql_nwb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/Export_tm_mmbr_generate_msg.png" width="250"></p>
</li>
</ol>
</div>
<p class="p">You can continue to work in your account while it generates. Zendesk sends you an
email with a link to download your CSV file when the export is complete. </p>
<p class="p">The length of time to generate the export varies based on the number of team members
in your account and other data in their profiles, such as the length of their names
and email addresses.</p>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_rnz_brl_nwb">
<h2 class="title topictitle2" id="ariaid-title3">Team member data included in CSV file</h2>
<div class="body">
<p class="p">The following table lists the fields included in the CSV file. </p>
<div class="tablenoborder">
<table border="1" cellpadding="4" cellspacing="0" class="table" frame="border" id="topic_rnz_brl_nwb__table_jd5_cbm_nwb" rules="all" summary="">
<colgroup>
<col style="width:29.673590504451035%">
<col style="width:70.32640949554896%">
</colgroup>
<thead class="thead" style="text-align:left;">
<tr class="row">
<th class="entry cellrowborder" id="d52e141">Data</th>
<th class="entry cellrowborder" id="d52e144">Description</th>
</tr>
</thead>
<tbody class="tbody">
<tr class="row">
<td class="entry cellrowborder" headers="d52e141">ID</td>
<td class="entry cellrowborder" headers="d52e144">The team member’s numeric ID.</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d52e141">Name</td>
<td class="entry cellrowborder" headers="d52e144">The team member’s full name.</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d52e141">Email</td>
<td class="entry cellrowborder" headers="d52e144">The team member’s primary email address.</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d52e141">Suspended</td>
<td class="entry cellrowborder" headers="d52e144">Displays either TRUE or FALSE depending on whether the team member has
been suspended.</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d52e141">Date created</td>
<td class="entry cellrowborder" headers="d52e144">The date when the team member’s profile was created.</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d52e141">Last updated</td>
<td class="entry cellrowborder" headers="d52e144">The date the team member’s profile was last updated.</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d52e141">Last sign-in</td>
<td class="entry cellrowborder" headers="d52e144">The date the team member last signed in.</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d52e141">Time zone</td>
<td class="entry cellrowborder" headers="d52e144">The time zone in which the team member is located.</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d52e141">Language</td>
<td class="entry cellrowborder" headers="d52e144">The language set in the team member’s profile.</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d52e141">Primary Group</td>
<td class="entry cellrowborder" headers="d52e144">The team member's <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408828237722" target="_blank">default</a> group. </td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d52e141">Groups</td>
<td class="entry cellrowborder" headers="d52e144">A list of all the groups the team member is part of. Group names
are separated by a pipe ( | ).</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d52e141">Tags</td>
<td class="entry cellrowborder" headers="d52e144">A list of all tags added to the team member. Tag names are
separated by a pipe ( | ).</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d52e141">Organization</td>
<td class="entry cellrowborder" headers="d52e144">The organization to which the team member belongs.</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d52e141">Notes</td>
<td class="entry cellrowborder" headers="d52e144">Any notes added to the team member’s profile.</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d52e141">Details</td>
<td class="entry cellrowborder" headers="d52e144">Additional details added to the team member’s profile. For
example, an address.</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d52e141">Chat role</td>
<td class="entry cellrowborder" headers="d52e144">The team member's assigned role in Chat. </td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d52e141">Explore role</td>
<td class="entry cellrowborder" headers="d52e144">The team member's assigned role in Explore. </td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d52e141">Guide role</td>
<td class="entry cellrowborder" headers="d52e144">The team member's assigned role in Guide.</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d52e141">Sell role</td>
<td class="entry cellrowborder" headers="d52e144">The team member's assigned role in Sell.</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d52e141">Support role</td>
<td class="entry cellrowborder" headers="d52e144">The team member's assigned role in Support. </td>
</tr>
<tr class="row">
<td class="entry cellrowborder" headers="d52e141">Talk role</td>
<td class="entry cellrowborder" headers="d52e144">The team member's assigned role in Talk.</td>
</tr>
<tr class="row">
<td class="entry cellrowborder" colspan="2" headers="d52e141 d52e144">
<div class="note note">
<span class="notetitle">Note:</span> All product roles appear in the export. If your account
doesn’t have a product or a team member has not been assigned a
role in a product, "No role" appears.</div>
</td>
</tr>
</tbody>
</table>
</div>
</div>
</div>
<script id="fast-path-script">
//<![CDATA[
const fast_path_style = document.createElement('style');
fast_path_style.innerHTML = `#article-body .fastpath{font-size:.9em;background-color:#f3f3f3;border:1px solid #d3d3d3;padding:10px 10px 8px;margin-bottom:16px}#article-body .fastpath::before{content:none!important}`;
document.head.appendChild(fast_path_style);
//]]>
</script>
</body>