Changing the default group for your account or a team member

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<p class="p">It’s important to understand the distinction between your account’s default group and a
team member’s default group and what each is used for. These are two separate types of
defaults and you can change each of them.</p>
<p class="p">This article discusses the following topics:</p>
<ul class="ul" id="topic-1__ul_zs2_hry_spb">
<li class="li"><a class="xref" href="#topic_ot2_54y_spb">About default groups for your account or a team member</a></li>
<li class="li"><a class="xref" href="#topic_i4k_y4y_spb">Changing your account’s default group</a></li>
<li class="li"><a class="xref" href="#topic_jsd_kss_4nb">Changing a team member's default group</a></li>
</ul>
<p class="p">Related articles:</p>
<ul class="ul" id="topic-1__ul_brp_s4y_spb">
<li class="li" dir="ltr"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408821199258" target="_blank">Managing groups</a></li>
</ul>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_ot2_54y_spb">
<h2 class="title topictitle2" id="ariaid-title2">About default groups for your account or a team member</h2>
<div class="body">
<p class="p" dir="ltr">Here are definitions for the two types of default groups:</p>
<ul class="ul" id="topic_ot2_54y_spb__ul_ezk_54y_spb">
<li class="li" dir="ltr">
<p class="p" dir="ltr"><strong class="ph b">Your account’s default group</strong>: Every account has a default
group and all new team members are initially assigned to this group. If you
only have one group, then that group is your account’s default group. If you
have multiple groups, you can <a class="xref" href="#topic_i4k_y4y_spb">change your account's default group</a> from the Groups page. </p>
</li>
<li class="li" dir="ltr">
<p class="p" dir="ltr"><strong class="ph b">A team member’s default group</strong>: Every team member has a
default group. When you add a new team member, the team member is
automatically added to your account’s default group. You can <a class="xref" href="#topic_jsd_kss_4nb">change the team member's default
group</a> at any time in their profile.</p>
<p class="p" dir="ltr">When a ticket is assigned to a team member automatically, such as
through a trigger or other <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408831658650" target="_blank">routing option</a>, the ticket is
assigned to the team member in their default group. If you manually assign a
ticket to a team member, you can choose to assign the ticket to the team
member in any of their groups (see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408887127450" target="_blank">Manually assigning a ticket</a>). </p>
</li>
</ul>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_i4k_y4y_spb">
<h2 class="title topictitle2" id="ariaid-title3">Changing your account’s default group</h2>
<div class="body">
<p class="p" dir="ltr">You can change your account's default group if you have more than one
group. When you change your account's default group, existing team members' default
groups aren't updated to the account's new default group. However, any new team
members are automatically added to the new default group.</p>
<p class="p" dir="ltr"><strong class="ph b">To change your account’s default group</strong></p>
<ol class="ol" id="topic_i4k_y4y_spb__ol_zt2_z4y_spb">
<li class="li" dir="ltr">
<span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click
<img class="image" id="topic_i4k_y4y_spb__d7e460" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_people_icon.png">
<strong class="ph b">People</strong> in the sidebar, then select <strong class="ph b">Team &gt; Groups</strong>.</span><p class="p">Your account's current default group is labeled.</p>
</li>
<li class="li" dir="ltr">Find the group you want to use as your new default group and click its
name.</li>
<li class="li" dir="ltr">Select <strong class="ph b">Set as default</strong>.</li>
<li class="li" dir="ltr">Click <strong class="ph b">Save</strong>.</li>
</ol>
</div>
</div>
<div aria-labelledby="ariaid-title4" class="topic nested1" id="topic_jsd_kss_4nb">
<h2 class="title topictitle2" id="ariaid-title4">Changing a team member's default group</h2>
<div class="body">
<p class="p">You can view or change a team member's default group from their user profile.</p>
<div class="p">
<strong class="ph b">To change a team member's default group</strong><ol class="ol" id="topic_jsd_kss_4nb__ol_ezj_n13_dt">
<li class="li">In Support, open the team member's profile, then click <strong class="ph b">Groups</strong>. <p class="p">A
list of groups appears with the team member's group
highlighted.</p>
</li>
<li class="li">Click the name of the current <strong class="ph b">Default group</strong>, then select a new
default group from the drop-down menu.<p class="p"><img class="image img-screenshot" id="topic_jsd_kss_4nb__image_ljc_j33_dt" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/changingdefault_4.png"></p>
</li>
<li class="li">Click <strong class="ph b">Close</strong>.</li>
</ol>
</div>
</div>
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