Viewing and using the Team members page

Use the Team members page to manage your team efficiently. You can add or manage agents and admins, check agent seat usage, and instantly add more seats if needed. Easily search and filter team members by name, role, brand, group, or last sign-in. Access profiles to update roles and email addresses, and sort lists by last sign-in or creation date.





Location: Admin Center > People > Team > Team members

The Team members page in Zendesk Admin Center provides a central place for
admins and agents in custom roles with permission to add
and manage team members (your staff, agents, and admins).
The Team members page provides a list of all agents, admins, and the account owner. It does
not display end users. If you're looking for more information about end users (also
called customers), see Adding end users.
The page also displays information about how many of your agent seats you’ve used and a link to add additional seats.
For eligible sales-assisted accounts and self-service accounts, you can instantly add more agent
seats from this page (see Adding agents on-the-fly).
Agents make up the majority of your team. They interact with your end users and
resolve tickets. Admins define the roles and privileges for agents and manage and
customize your Zendesk instance.
From the team members page, you can add agents and admins, export team members, manage brand membership, manage group membership, search for team
members, and access their profiles to manage a team member's role and email addresses.
You can also access your own profile and manage your email addresses.
The following topics are covered in this article:
Accessing the Team members page
Finding team members


Related articles

Understanding Zendesk Support user roles
Adding agents and admins
Editing team member user profiles
Restricting agent ticket access by
brand



Accessing the Team members page

You’ll find the Team members page in Admin Center.

To open the Team members page

In Admin
Center, click
People in the sidebar, then select Team > Team
members. The team members page opens.







Finding team members

The list of team members can be searched by user profile properties, such as name and
email address, filtered by product roles, brand and group membership, and last
sign-in, and sorted by last sign-in and creation date. Additionally, you can modify
settings for any team member from the list.


Searching for team members

Searching by name or email address is the quickest way to find a team member. You
can search the whole list, or you can filter the list and search only the
filtered results.
To search for team members


In Admin Center, click
People in the sidebar, then select Team > Team members.

Enter a team member’s name, partial name, or email address in the search
bar. Alternatively, you can search by other user properties, such as
group assignments and status. For example, to search for all suspended
team members, enter is_suspended:true in the search bar.


For a list of all
the search parameters you can use to search team members, see Searching users.





Filtering the list of team members

You can filter the list by a team member’s role assignment per product,
by brand membership if you support
multiple brands, by group membership, or by the date they last signed in.


Tip: If there is a certain filter or
combination of filters you think you’ll reuse, you can save and come back to
them later. To do so, apply the filters and bookmark the page in your
browser. You can then access the applied filters from the bookmark you
created in your browser.

To filter the team list by product role

In Admin Center, click
People in the sidebar, then select Team > Team members.
Click Filter.
Use the Product and role fields to select Any role or a
specific role type by product. More than one product and role can be
selected. If you select roles for different products, the list will show
team members who fill both of those roles. However, if you select
multiple roles for a single product, the list will be filtered to show
all team members with one of those roles. For example, filtering by
Support Agent and Knowledge Agent would return team members who are
agents for both Support and Knowledge, but if you filter by Support
Agent and Support Admin, the list would reflect team members who are
either agents or admins for Support.

Click Apply filters.

To filter the team list by brand membership

In Admin Center, click
People in the sidebar, then select Team > Team members.
Click Filter.
Under Brand membership, select the brands by which you'd like to
filter team members. Selecting multiple brands filters team members who
are part of all the selected brands. To filter team members with no
brand memberships, select No brand.

Click Apply filters.

To filter the team list by group membership

In Admin Center, click
People in the sidebar, then select Team > Team members.
Click Filter.
Under Group membership, select the groups by which you'd like to
filter team members. Selecting multiple groups filters team members who
are part of all the selected groups. If a team member belongs to some of
the selected groups, but not all, they won't show up in the filtered
list.

Click Apply filters.

To filter the team list by last sign-in

In Admin Center, click
People in the sidebar, then select Team > Team members.
Click Filter.
Under Last sign-in, select the time period for which you want to see
the most recent sign-ins. You can also select Never to see a list of
team members who haven't signed in yet.
Click Apply filters.




Sorting the list of team members

Filtering doesn't change the order of the list. By default, the team list is
organized alphabetically by team member name, but you can sort it by team
member's last sign-in. If you sort the list by last sign-in before searching,
the set sort order is retained in the search results.
You can also use the search bar to sort team members by creation date, in either
ascending or descending order (see Sorting search results).
To sort the team list by last sign-in


In Admin Center, click
People in the sidebar, then select Team > Team members.

At the top of the Last sign-in column, click the sort icon ( ) to sort the list by most
recent to least recent ( ) or vice versa ( ).

To sort the team list by profile creation date

In Admin Center, click
People in the sidebar, then select Team > Team members.
In the search bar, enter order_by:created to sort the team
list. The team list is sorted in ascending order by default.

To sort the team list in descending order, enter order_by:created
sort:desc.





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