About the Roles page

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Verified AI summary ◀▼
The Roles page in Admin Center lets you manage team roles, offering a list of default and custom roles for agents and admins. You can sort, edit, clone, delete, or create roles, and view detailed role information. Use the Actions button to assign roles to team members. Explore related articles for managing and understanding roles.




The Roles page in Zendesk Admin Center provides a focused place for administrators to
create, manage, and assign roles for their team.
The following topics are covered in this article:
Accessing the Roles page
About the Roles page
Using the Roles page




Accessing the Roles page

The Roles page is in Admin Center.

To open the roles page
In Admin Center, click
People in the sidebar, then select Team > Roles.





About the Roles page

The Roles page provides a list of all default and custom roles for your team (agents
and admins) for your account. You can sort the list by the number of team members
assigned to the role. You can use the options menu icon next to a role in the list to edit, clone, or delete a role. You can also create a custom role from scratch.
To view more information about a role and the team members assigned to it, click the
name of the role or use the menu icon next the role to view the details. From the
detailed view of the role, you can use the Actions button to assign the role to team members.



Using the Roles page

The following articles explain how to use the Roles page to manage custom roles for
your team:
Understanding Zendesk Support user
roles
Understanding system custom agent roles in
Zendesk Support
Creating custom roles and assigning
agents
Managing custom roles
Changing a team member's role





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