Editing team member user profiles

Admins and agents with permission can edit team member profiles to update names and reset passwords. Only team members or the account owner can manage email addresses. For role and access changes, refer to the relevant settings guide. This feature helps maintain accurate user information and ensures team members have the correct access and credentials.




This article describes how to use Zendesk Admin Center to view and update a team member's user
profile. A team member is anyone you add to a Zendesk account who is not an end user. For
example, your staff, agents, and admins.
To update a team member's roles and product access, see Setting roles and access in Zendesk Admin Center.
Admins and agents in custom roles with permission can edit team
members' profiles by updating their names and resetting their passwords. Only the team members
themselves or the account owner can manage team member email addresses.
To edit a team member's profile

In Admin Center, click
People in the sidebar, then select Team > Team members.
On the Team members page, click any team member to access their settings.
Select the Account tab.

Update the team member's Name. You can also reset the user's password.

Click Save.