Removing or replacing a team member

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<p class="p">You can replace a team member with another team member by demoting the current team
member to an end user and then <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408886939930" target="_blank">adding a new agent or admin</a>. You can
preserve some information about the team member by demoting them instead of
deleting them.</p>
<p class="p">Removing a team member does not change your agent seat count. You will be
charged for the same number of agents unless you change your subscription. See
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408834640666#topic_xtw_3kw_zgb" target="_blank">Changing plan subscriptions</a>. </p>
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<div class="note attention">
<span class="attentiontitle"></span> Check out <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408888690842" target="_blank">Downgrading and removing an agent</a>.</div>
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<p class="p"><strong class="ph b">To remove a team member</strong></p>
<ol class="ol" id="topic_cm1_sbd_ty__ol_f1z_dzp_sj">
<li class="li">As a best practice, reassign all the tickets currently assigned to the team
member. See <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408888690842#topic_m51_vq5_w2b" target="_blank">Reassign an agent's
tickets</a>.<div class="note note">
<span class="notetitle">Note:</span> If you aren't able to reassign the team
member's tickets, see the <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408887050266" target="_blank">reassigning tickets
troubleshooting advice</a>.</div>
</li>
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click
<img class="image" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_people_icon.png">
<strong class="ph b">People</strong> in the sidebar, then select <strong class="ph b">Team &gt; Team members</strong>.</span></li>
<li class="li">From the list, click the team member you want to downgrade.</li>
<li class="li">In the upper-right, click <strong class="ph b">Manage in Support</strong>. <p class="p">Alternatively, you can
click <strong class="ph b">Go to user profile</strong> under the list.</p>
</li>
<li class="li">On the team member's profile, set the <strong class="ph b">User type</strong> to <strong class="ph b">End
user</strong>.<p class="p">You'll see a warning screen that informs you of the
privileges that will be lost by this user if you continue with the
downgrade. Verify that this is what you want by selecting <strong class="ph b">Yes,
downgrade this user </strong>. </p>
</li>
<li class="li">Update any triggers and automations that auto-assigned tickets to the team
member.</li>
</ol>
<p class="p">If you want to completely remove the team member after the downgrade, use the user
options arrow in the upper right on the profile page. For more information, see
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408821737498" target="_blank">Deleting users</a>.</p>
<p class="p"><img class="image img-screenshot" id="topic_cm1_sbd_ty__image_i1q_243_54" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/user-options-top-right.png"></p>
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