Managing team member user email addresses

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<p id="docs-ai-summary-content">Manage team member email addresses by adding, verifying, changing, or deleting them. Only account owners or Support admins can modify email addresses for themselves or others. Agents can manage their emails from their profiles. Ensure your primary email is verified to receive notifications, including security alerts. Use these features to keep your contact information up-to-date and organized.</p>
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<div class="body">
<p class="p" dir="ltr">This article describes how to use <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554" target="_blank">Zendesk Admin Center</a> to manage team member email addresses. Team
members are your staff, agents, and admins. To manage email addresses, you can add and verify
additional emails, change the primary email, and delete additional emails.</p>
<p class="p">Only the account owner or a Support admin can manage email addresses for themselves or other
team members. Admins of <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408832171034" target="_blank">other product areas</a> (who are not Support admins) cannot manage agent
email addresses.
</p>
<p class="p">Admins can manage their own email addresses from the team members page and agents can manage
their email addresses <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408835022490" target="_blank">from their profiles</a>.</p>
<div class="p">This article contains the following topics:<ul class="ul" id="topic_xmw_sq5_w2b__ul_mpx_1ym_k1c">
<li class="li"><a class="xref" href="#topic_ih1_qxm_k1c">Adding and verifying an additional email
address</a></li>
<li class="li"><a class="xref" href="#topic_hxj_txm_k1c">Changing a primary email
address</a></li>
<li class="li"><a class="xref" href="#topic_bkn_2ym_k1c">Deleting an additional email
address</a></li>
</ul>
</div>
<p class="p">Related articles:</p>
<ul class="ul" id="topic_xmw_sq5_w2b__ul_tlj_n2h_plb">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408832485914" target="_blank">Editing team member (user) profiles</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408824375450" target="_blank">Setting roles and access in Zendesk Admin Center</a></li>
</ul>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_ih1_qxm_k1c">
<h2 class="title topictitle2" id="ariaid-title2">Adding and verifying an additional email address</h2>
<div class="body">
<p class="p">Team members can have one or more email addresses.</p>
<p class="p"><strong class="ph b">To add and verify an additional email</strong></p>
<ol class="ol" id="topic_ih1_qxm_k1c__ol_m2z_f2v_cwb">
<li class="li">
<span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_people_icon.png">
<strong class="ph b">People</strong> in the sidebar, then select <strong class="ph b">Team &gt; Team members</strong>.</span>
</li>
<li class="li">On the Team members page, click your name.</li>
<li class="li">Select the <strong class="ph b">Account</strong> tab.</li>
<li class="li">Click <strong class="ph b">Add an email</strong>.</li>
<li class="li">Enter an email address and then click <strong class="ph b">Save</strong>.<p class="p">The email address is saved to your
profile and an email is sent for verification. You can click <strong class="ph b">Resend link</strong> if you
don't receive the verification email.</p>
<p class="p"><img class="image" id="topic_ih1_qxm_k1c__image_r11_v2v_cwb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/team_members_add_email.png" width="400"></p>
</li>
</ol>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_hxj_txm_k1c">
<h2 class="title topictitle2" id="ariaid-title3">Changing a primary email address</h2>
<div class="body">
<p class="p">A primary email address receives all email notifications, including security-related
emails. Security-related emails include emails such as creating and resetting password
prompts.</p>
<p class="p" dir="ltr">You must <a class="xref" href="#topic_ih1_qxm_k1c">add and verify an
additional email address</a> before changing your primary email address. </p>
<p class="p"><strong class="ph b">To change your primary email address</strong></p>
<ol class="ol" id="topic_hxj_txm_k1c__ol_mr1_2fv_cwb">
<li class="li">In your profile, click the options menu icon (<img class="image" id="topic_hxj_txm_k1c__image_qml_s3v_cwb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/options_menu_icon_verticle_sm.png">) next to an additional, verified email address.</li>
<li class="li">Click <strong class="ph b">Make primary</strong>.<div class="note">
<span class="notetitle">Note:</span> This option is active only if the email address has been
verified.</div>
<p class="p"><img class="image" id="topic_hxj_txm_k1c__image_j1p_rjv_cwb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/team_member_change_primary_email.png" width="400"></p>
</li>
<li class="li">Click <strong class="ph b">Save</strong>.<p class="p">The selected email address is now your primary email
address.</p>
</li>
</ol>
</div>
</div>
<div aria-labelledby="ariaid-title4" class="topic nested1" id="topic_bkn_2ym_k1c">
<h2 class="title topictitle2" id="ariaid-title4">Deleting an additional email address</h2>
<div class="body">
<p class="p">You can delete your additional email address if needed. Your <a class="xref" href="#topic_hxj_txm_k1c">primary email address</a> can't be deleted. </p>
<p class="p"><strong class="ph b">To delete an additional email address</strong></p>
<ol class="ol" id="topic_bkn_2ym_k1c__ol_p5c_rfv_cwb">
<li class="li">In your profile, click the options menu icon (<img class="image" id="topic_bkn_2ym_k1c__image_e4h_tjv_cwb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/options_menu_icon_verticle_sm.png">) next to an additional address.</li>
<li class="li">Click <strong class="ph b">Delete</strong>.<p class="p">The email address is deleted from your profile.</p>
</li>
</ol>
</div>
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