Adding an agent alias

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<p class="p">Agents can create an alias to use as a user name on all communications with the ticket requester.
Aliases allow agents to keep their real name private. An
alias, rather than a user name, is used by placeholders in automated messages as
well. </p>
<p class="p">In most cases, aliases are only visible to end users. Other agents see the true name
of agents who use aliases in their user profiles. In email notifications, agents
will see the true name of the other agent if they are a follower on the ticket. If
the other agent is the ticket requester or CC'd, their alias appears instead of
their true name. </p>
<p class="p">Agents can create their own alias by editing their profiles. </p>
<p class="p"><img class="image img-screenshot" height="NaN" id="topic-1__image_v3c_gz2_dg" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/lotus_alias.png" width="NaN"></p>
<div class="p">
<strong class="ph b">To add an alias</strong><ul class="ul" id="topic-1__ul_cqc_m2g_3h">
<li class="li">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408835022490" target="_blank">Open the user profile</a> for
another team member or yourself, then edit the <strong class="ph b">Alias</strong> field in
the user profile.</li>
</ul>
</div>
<p class="p">When an agent adds an alias, it is the only name that end users will see. The alias
is:</p>
<div class="p">
<ul class="ul" id="topic-1__ul_dmm_qqn_2z">
<li class="li">Shown as the sender on all outgoing email to end users</li>
<li class="li">The name displayed on forum posts and comments made by the team
member</li>
<li class="li">The name end users see when viewing ticket details</li>
</ul>
<div class="note note">
<span class="notetitle">Note:</span> If the <strong class="ph b">New live call recordings are public?</strong> setting is enabled in Talk, email
notifications sent for call recordings will show the agent name instead of
the alias.</div>
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