Resources for finding and managing users

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<p class="p">Every Zendesk user is <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408883763866" target="_blank">assigned to a role</a>. At the highest level,
users are divided into two categories: end users and team members. End users are the
people who submit tickets. Team members manage Zendesk and resolve customer tickets.
Team members can have a variety of standard roles, such as <em class="ph i">admin</em> or
<em class="ph i">agent</em> or, on Enterprise plans, a <em class="ph i">custom role</em>.</p>
<p class="p">You can create collections of end users and team members to help keep your users organized.
Organizations are collections of end users, but they can also include team members.
Groups are collections of team members.</p>
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<p class="p">There are dedicated pages in the product to manage the different user types and collections of
users. Each page has its own search that is limited to the scope of that page. If you're looking for an end user, for example, you'll find them by searching on
the Customers page.</p>
<div class="p">See the following articles for finding and managing your various users:<ul class="ul" id="topic_fyj_wgz_lqb__ul_njj_j4m_qqb">
<li class="li">End users: <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408828129946" target="_blank">About the Customers (end users)
page</a>
</li>
<li class="li">Agents and admins: <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408843830938" target="_blank">About the Team members page</a>
</li>
<li class="li">Custom agent roles (Enterprise plans):
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4409148517658" target="_blank">About the Roles page</a>
</li>
<li class="li">Collections of end users and, possibly, team members: <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408821417114" target="_blank">About the Organizations page</a>
</li>
<li class="li">Collections of team members: <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408831652890" target="_blank">About the Groups page</a>
</li>
</ul>
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</div>
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