Exporting team-member data

TheTeam memberspage in Zendesk Admin Center provides a central place for administrators andagents in custom roles with permissionto add and manage team members (your staff, agents, and admins). This article describes how admins can export team-member data to a CSV file.


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Summary: ◀▼
You can export team-member data to a CSV file to manage your team structure, reconcile agent seat usage, and handle licenses. The export includes details like names, emails, roles, groups, and activity dates. Generating the export doesn’t require activating data exports, and you receive an email with the download link once it's ready. Avoid custom fields with the key 'role' to prevent export failures.





Location: Admin Center > People > Team > Team members

The Team members page in Zendesk Admin Center
provides a central place for administrators and agents in custom roles with permission to add and manage
team members (your staff, agents, and admins). This article describes how admins can
export team-member data to a CSV file.
Exporting team-member data to a CSV file allows you to manage your team members in a
common format used by many other systems. You might want to use this information to
reconcile your agent seat usage and team structure, or manage licenses.
This article includes the following sections:
Considerations
Generating an export of team
members
Team member data included in CSV
file




Considerations


Activating data exports isn’t required to export team-member data.
Other types of data can be exported if data exports are activated. See Exporting ticket, user, or organization data
from your account.
If you created a custom user field with a field key
value of role, the export fails because that field key is already used by
the System field. To fix the issue, delete the custom user field that's using
the role field key.




Generating an export of team members

You can generate an export of all team members’ data from the Team members page in
Admin Center.

To generate an export of team members
In Admin
Center, click
People in the sidebar, then select Team > Team
members.
Click the Actions menu, then select Export team
members.
The export starts to generate.




You can continue to work in your account while it generates. Zendesk sends you an
email with a link to download your CSV file when the export is complete.
The length of time to generate the export varies based on the number of team members
in your account and other data in their profiles, such as the length of their names
and email addresses.



Team member data included in CSV file

The following table lists the fields included in the CSV file.








Data
Description




ID
The team member’s numeric ID.


Name
The team member’s full name.


Email
The team member’s primary email address.


Suspended
Displays either TRUE or FALSE depending on whether the team member has
been suspended.


Date created
The date when the team member’s profile was created.


Last updated
The date the team member’s profile was last updated.


Last sign-in
The date the team member last signed in.


Time zone
The time zone in which the team member is located.


Language
The language set in the team member’s profile.


Primary Group
The team member's default group.


Groups
A list of all the groups the team member is part of. Group names
are separated by a pipe ( | ).


Tags
A list of all tags added to the team member. Tag names are
separated by a pipe ( | ).


Organization
The organization to which the team member belongs.


Notes
Any notes added to the team member’s profile.


Details
Additional details added to the team member’s profile. For
example, an address.


Chat role
The team member's assigned role in live chat or messaging.


Explore role
The team member's assigned role in Explore.


Guide role
The team member's assigned role in Guide.


Support role
The team member's assigned role in Support.


Talk role
The team member's assigned role in Talk.




Note: All product roles appear in the export. If your account
doesn’t have a product or a team member has not been assigned a
role in a product, "No role" appears.







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