Enabling agents to assign tickets to their groups

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<p id="docs-hc-snippet" style="display: none;">Admins can assign tickets to any group. Agents can assign tickets manually or through a macro to any group they belong to, provided they have the appropriate permissions, or if an admin or anagent in a custom rolewith permission has enabled group reassignment in ticket settings.</p>
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<p class="p">Admins can assign tickets to any group. Agents can assign tickets manually or through a macro to
any group they belong to, provided they have the appropriate permissions, or if an admin
or an <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408882153882" target="_blank">agent in a custom role</a> with permission has
enabled group reassignment in ticket settings.</p>
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<strong class="ph b">To enable agents to assign tickets to any of their groups</strong><ul class="ul" id="topic_rsx_44m_1rb__ul_fcc_kpm_qnb">
<li class="li">(Team and Professional) In the agent's profile, set <strong class="ph b">Access</strong> to <strong class="ph b">Tickets
in agent's groups</strong>.<div class="note">
<span class="notetitle">Note:</span> On Team and Professional plans, when you
restrict agent access to tickets within their group, those agents can no
longer update end user information or add end users to tickets.</div>
</li>
<li class="li">(Enterprise) In the custom role for the agent, set their ticket access to
<strong class="ph b">Within their groups</strong> or higher.</li>
</ul>
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<strong class="ph b">To enable agents to assign tickets to any group</strong><ul class="ul" id="topic_rsx_44m_1rb__ul_hpc_jz2_nvb">
<li class="li">(Enterprise) In the custom role for the agent, select <strong class="ph b">Within their groups</strong>
and <strong class="ph b">Assign ticket to any group</strong>.</li>
</ul>
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<strong class="ph b">To enable agents to reassign tickets back to their group</strong><ol class="ol" id="topic_rsx_44m_1rb__ol_zcg_xpm_qnb">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_rsx_44m_1rb__d8e1706" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_objects_rules_icon.png">
<strong class="ph b">Objects and rules</strong> in the sidebar, then select <strong class="ph b">Tickets &gt; Settings</strong>.</span></li>
<li class="li">Click <strong class="ph b">Assignments and notifications</strong> to expand it.</li>
<li class="li">Select <strong class="ph b">Allow reassignment back to the general group</strong>.</li>
<li class="li">Click <strong class="ph b">Save</strong>.</li>
</ol>
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