About the Roles page

<div class="article-banners" translate="no">
<div id="docs-wmp-link">
<a href="https://support.zendesk.com/hc/en-us/articles/5411234991258-plan" rel="noopener" target="_blank">What's my plan?</a>
</div>
<div class="article-banner" id="suite_ee">
<table style="margin-left: 0px; margin-right: auto;">
<tbody>
<tr>
<td>
<strong>All Suites</strong>
</td>
<td>Enterprise or Enterprise Plus</td>
</tr>
</tbody>
</table>
</div>
<div class="article-banner" id="support_e">
<table style="margin-left: 0px; margin-right: auto;">
<tbody>
<tr>
<td>
<strong>Support</strong>
</td>
<td>Enterprise</td>
</tr>
</tbody>
</table>
</div>
</div><div id="docs-ai-summary">
<p id="docs-ai-summary-toggle">Verified AI summary <span id="up-triangle">◀</span><span id="down-triangle">▼</span></p>
<p id="docs-ai-summary-content">The Roles page in Admin Center lets you manage team roles, offering a list of default and custom roles for agents and admins. You can sort, edit, clone, delete, or create roles, and view detailed role information. Use the Actions button to assign roles to team members. Explore related articles for managing and understanding roles.</p>
</div>
<div class="body">
<p class="p">The Roles page in Zendesk Admin Center provides a focused place for administrators to
create, manage, and assign roles for their team. </p>
<div class="p">The following topics are covered in this article:<ul class="ul" id="topic_sv5_l5l_xpb__ul_uf4_2yl_xpb">
<li class="li"><a class="xref" href="#topic_lc1_gyl_xpb">Accessing the Roles page</a></li>
<li class="li"><a class="xref" href="#topic_tkg_jyl_xpb">About the Roles page</a></li>
<li class="li"><a class="xref" href="#topic_i11_1xf_lqb">Using the Roles page</a></li>
</ul>
</div>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_lc1_gyl_xpb">
<h2 class="title topictitle2" id="ariaid-title2">Accessing the Roles page</h2>
<div class="body">
<p class="p">The Roles page is in Admin Center.</p>
<div class="p">
<strong class="ph b">To open the roles page</strong><ul class="ul" id="topic_lc1_gyl_xpb__ul_smb_fxf_lqb">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_lc1_gyl_xpb__d8e626" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_people_icon.png">
<strong class="ph b">People</strong> in the sidebar, then select <strong class="ph b">Team &gt; Roles</strong>.</span></li>
</ul>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_tkg_jyl_xpb">
<h2 class="title topictitle2" id="ariaid-title3">About the Roles page</h2>
<div class="body">
<p class="p">The Roles page provides a list of all default and custom roles for your team (agents
and admins) for your account. You can sort the list by the number of team members
assigned to the role. You can use the options menu icon next to a role in the list to <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408832292506#topic_w4w_wyy_qpb" target="_blank">edit</a>, <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408882153882#topic_cxn_hig_bd" target="_blank">clone</a>, or <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408832292506#topic_j2x_bzy_qpb" target="_blank">delete</a> a role. You can also <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408882153882" target="_blank">create a custom role</a> from scratch.</p>
<p class="p">To view more information about a role and the team members assigned to it, click the
name of the role or use the menu icon next the role to view the details. From the
detailed view of the role, you can use the Actions button to <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408882153882#topic_cbu_mmg_bd" target="_blank">assign the role to team members</a>.</p>
</div>
</div>
<div aria-labelledby="ariaid-title4" class="topic nested1" id="topic_i11_1xf_lqb">
<h2 class="title topictitle2" id="ariaid-title4">Using the Roles page</h2>
<div class="body">
<div class="p">The following articles explain how to use the Roles page to manage custom roles for
your team:<ul class="ul" id="topic_i11_1xf_lqb__ul_qvj_2xf_lqb">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408883763866" target="_blank">Understanding Zendesk Support user
roles</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408882153882#topic_clf_k5q_qk" target="_blank">Understanding system custom agent roles in
Zendesk Support</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408882153882" target="_blank">Creating custom roles and assigning
agents</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408832292506" target="_blank">Managing custom roles</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4409155967258" target="_blank">Changing a team member's role</a></li>
</ul>
</div>
</div>
</div>
<script id="docs-schema-markup" type="application/ld+json">{
"@context": "https://schema.org",
"@type": "TechArticle",
"@id": "https://support.zendesk.com/hc/en-us/articles/4409148517658",
"url": "https://support.zendesk.com/hc/en-us/articles/4409148517658-About-the-Roles-page",
"headline": "About the Roles page",
"description": "You can manage and assign default and custom team roles, view role details, and perform role-related actions such as editing, cloning, deleting, and creating roles on the Roles page in Admin Center.",
"articleSection": "Team members and groups",
"datePublished": "2021-10-21T11:45:13+00:00",
"dateModified": "2026-02-19T21:30:16+00:00",
"inLanguage": "en-US",
"mainEntityOfPage": {
"@type": "WebPage",
"@id": "https://support.zendesk.com/hc/en-us/articles/4409148517658"
},
"author": {
"@type": "Organization",
"name": "Zendesk",
"@id": "https://www.zendesk.com"
},
"publisher": {
"@type": "Organization",
"name": "Zendesk",
"@id": "https://www.zendesk.com"
},
"isPartOf": {
"@type": "WebSite",
"name": "Zendesk Help",
"@id": "https://support.zendesk.com/hc/"
},
"about": {
"@type": "SoftwareApplication",
"name": "Zendesk",
"@id": "https://www.zendesk.com"
}
}</script><script id="fast-path-script">
//<![CDATA[
const fast_path_style = document.createElement('style');
fast_path_style.innerHTML = `#article-body .fastpath{font-size:.9em;background-color:#f3f3f3;border:1px solid #d3d3d3;padding:10px 10px 8px;margin-bottom:16px}#article-body .fastpath::before{content:none!important}`;
document.head.appendChild(fast_path_style);
//]]>
</script><script id="ai-summary-script">
//<![CDATA[
const ai_summary_style = document.createElement('style');
ai_summary_style.innerHTML = `#styled-article-body{padding:0 0 0}#article-body #docs-ai-summary{background-color:#f3f3f3;border:1px solid #d3d3d3;padding:10px 10px 6px;margin-bottom:16px}#article-body #docs-ai-summary #docs-ai-summary-toggle{font-size:.9em;font-weight:700;margin-bottom:4px;cursor:pointer;display:flex;justify-content:space-between;align-items:center}#article-body #docs-ai-summary #docs-ai-summary-toggle #up-triangle{margin-left:auto;padding-right:10px;display:none}#article-body #docs-ai-summary #docs-ai-summary-toggle #down-triangle{margin-left:auto;padding-right:10px}#article-body #docs-ai-summary #docs-ai-summary-content{font-size:.9em;padding-left:25px;padding-right:25px;margin-bottom:12px}`;
document.head.appendChild(ai_summary_style);

const toggleAISummary = () => {
const summary = document.getElementById("docs-ai-summary-content");
const upTriangle = document.getElementById("up-triangle");
const downTriangle = document.getElementById("down-triangle");
if (summary.style.display === "none") {
summary.style.display = "block";
upTriangle.style.display = "none";
downTriangle.style.display = "inline";
} else {
summary.style.display = "none";
upTriangle.style.display = "inline";
downTriangle.style.display = "none";
}
};

document.getElementById("docs-ai-summary-toggle").addEventListener("click", toggleAISummary);
//]]>
</script>