Allowing agents to change the ticket requester

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<p id="docs-hc-snippet" style="display: none;">Admins andagents in a custom rolewith permission to manage ticket settings can allow agents tochange the requester on a ticket. For example, agents may want to change the ticket requester if someone sent a support request on someone else’s behalf.</p>
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<p class="p">Admins and <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408882153882" target="_blank">agents in a custom role</a> with permission to manage ticket settings
can allow agents to <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408886900506#topic_jwd_bnr_wt" target="_blank">change the requester on a ticket</a>. For example, agents
may want to change the ticket requester if someone sent a support request on someone else’s
behalf.</p>
<div class="note attention">
<span class="attentiontitle"></span> CCs on tickets must be enabled for agents to be able to change the ticket
requester. See <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408843795482#topic_x3t_4p5_cq" target="_blank">Setting CC permissions for tickets</a>.</div>
<p class="p"><strong class="ph b">To allow agents to change the requester</strong></p>
<ol class="ol" id="topic_ywh_3vm_r2b__ol_xrk_hvb_chb">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_ywh_3vm_r2b__d8e1706" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_objects_rules_icon.png">
<strong class="ph b">Objects and rules</strong> in the sidebar, then select <strong class="ph b">Tickets &gt; Settings</strong>.</span></li>
<li class="li">Click <strong class="ph b">CCs and followers on tickets</strong> to expand it.</li>
<li class="li">Select <strong class="ph b">Allow agents to change requester</strong>.</li>
<li class="li">Click <strong class="ph b">Save</strong>.</li>
</ol>
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