Managing team member user email addresses

Manage team member email addresses by adding, verifying, changing, or deleting them. Only account owners or Support admins can modify email addresses for themselves or others. Agents can manage their emails from their profiles. Ensure your primary email is verified to receive notifications, including security alerts. Use these features to keep your contact information up-to-date and organized.




This article describes how to use Zendesk Admin Center to manage team member email addresses. Team
members are your staff, agents, and admins. To manage email addresses, you can add and verify
additional emails, change the primary email, and delete additional emails.
Only the account owner or a Support admin can manage email addresses for themselves or other
team members. Admins of other product areas (who are not Support admins) cannot manage agent
email addresses.

Admins can manage their own email addresses from the team members page and agents can manage
their email addresses from their profiles.
This article contains the following topics:
Adding and verifying an additional email
address
Changing a primary email
address
Deleting an additional email
address


Related articles:

Editing team member (user) profiles
Setting roles and access in Zendesk Admin Center



Adding and verifying an additional email address

Team members can have one or more email addresses.
To add and verify an additional email


In Admin Center, click
People in the sidebar, then select Team > Team members.

On the Team members page, click your name.
Select the Account tab.
Click Add an email.
Enter an email address and then click Save. The email address is saved to your
profile and an email is sent for verification. You can click Resend link if you
don't receive the verification email.






Changing a primary email address

A primary email address receives all email notifications, including security-related
emails. Security-related emails include emails such as creating and resetting password
prompts.
You must add and verify an
additional email address before changing your primary email address.
To change your primary email address

In your profile, click the options menu icon ( ) next to an additional, verified email address.
Click Make primary.
Note: This option is active only if the email address has been
verified.


Click Save. The selected email address is now your primary email
address.





Deleting an additional email address

You can delete your additional email address if needed. Your primary email address can't be deleted.
To delete an additional email address

In your profile, click the options menu icon ( ) next to an additional address.
Click Delete. The email address is deleted from your profile.





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