Beta Program Terms (Engage Legacy)

At Local Measure, we strive to continuously improve our products and services to provide the best possible experience for our customers. As part of this commitment, we occasionally conduct Beta Programs. This document outlines the processes and terms for Local Measure’s Engage platform as they relate to Beta Programs.

What is a Beta Program?

Beta Programs are the method by which Local Measure grants clients early access to new or experimental functionality. Beta Programs will only be made available for a limited period of time. Functionality, features and documentation may change throughout the period of a Beta Program as we adapt the offering and receive feedback from early Beta customers.

The purpose of a Beta Program is to:

Ensure the functionality meets the needs of our customers

Identify any improvements that can be made prior to general release

Enable customers to provide vital feedback to help steer the roadmap for the feature

Ensure Local Measure provides the right level of support/documentation for general release

During the Beta phase we may not have pricing of the product feature fully finalized. We will do our best to indicate early on whether the feature you are using in the Beta Program is likely to be a paid feature or a feature covered under your plan. Prior to production use of the feature Local Measure will share the proposed pricing of the feature (if relevant) and give you adequate opportunity to opt in or out of further use of the feature.

Customer Requirements

If you choose to be part of a Beta Program (we’d love to have you!), customers must be prepared to:

Understand that Beta functionality is an early iteration of a feature

Be available to start using the new functionality during the Beta timeframe

Provide feedback to Local Measure via interviews/surveys

Allow the Local Measure team to speak to or ask questions of Users/Agents (within reason)

Once the period of the Beta Program is complete, you may be required to update configuration in order to continue to use the functionality.

Support in Beta Programs

During Beta Programs, it's important to note that the Support Agreements outlined in existing contracts do not apply to the functionality within the Beta Program. This means that the specific service level commitments and expectations stated in the Support Agreement and accompanying SLAs will not apply to the Beta functionality during the Beta testing phase, for use within the Beta Program. A primary point of contact within the Local Measure product team will be made available to Beta customers to receive feedback and provide support for the feature.

This approach allows for the experimental nature of Beta Programs, where features, functionalities, and performance may vary as we iterate and make refinements based on user feedback.

By using functionality within a Beta Program, you are accepting the above conditions to the Beta Programs.

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