Browser Compatibility for Engage (Engage Legacy)

For optimal performance and to access all features without interruptions, it is recommended to verify that your browser meets the compatibility requirements. For reference, you can find detailed guidance on supported browsers for Amazon Connect here and on system requirements for Zendesk Support here. Ensuring compatibility with the latest browser versions will enhance your experience and prevent potential technical issues.

Supported Browsers

Browser | Supported Version | Notes
Google Chrome | Latest two version | Recommended for optimal performance and feature compatibility.
Mozilla Firefox | Versions are supported until their Firefox [end-of-life date] (https://support.mozilla.org/en-US/kb/firefox-esr-release-cycle). |
Microsoft Edge | Latest two version |
Apple Safari | Latest two version |

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Minimum Browser Requirements

Feature | Requirement
JavaScript | Enabled
Cookies | Enabled
WebRTC Support | Required for audio and video communication features in Amazon Connect.
Microphone Access | Required for voice interactions.
Camera Access | Required for video interactions (if applicable).
Pop-up Windows | Allowed (may need to disable pop-up blockers).

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Considerations

Always use the latest stable versions of supported browsers to ensure security and performance.

Browser extensions may interfere with the functionality of Zendesk and Amazon Connect. Consider disabling extensions if you encounter issues.

Network connectivity and bandwidth can impact the performance of real-time communication features.

Hardware specifications, such as CPU and memory, should meet the minimum requirements for the browser and operating system

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Troubleshooting

If you experience issues, try clearing your browser cache and cookies.

Ensure that your browser permissions are correctly configured for microphone and camera access.

Check for browser updates and install the latest version.

Refer to Zendesk and Amazon Connect documentation for specific troubleshooting steps.

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