Amazon Q (Engage Legacy)

Utilising the power of generative AI, Amazon Q can automatically suggest a response that your Agent can use to help your customers.

Amazon Q automatically compares your customers' queries to content within your connected knowledge base, and turns the relevant content into a well crafted message that your agent can send to your customer.

Click below for an interactive demo of Amazon Q in Engage.

Try a demo

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To learn more about Amazon Q within Connect, click here.

In order to setup Amazon Q, you will need to create a new Amazon Q in Connect Assistant in your Connect console and use the new Amazon Q in Connect SDK (QConnect). The legacy Wisdom SDK will not include the updated API’s and as such will not have the generative AI capabilities to suggest responses to Agents.

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