Preventing agents from managing their own notification settings

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<p id="docs-hc-snippet" style="display: none;">By default, agents can manage their own notification settings to control the notifications they receive for ticket updates. SeeManaging notification settings in Admin Center. Admins can turn this feature off and prevent agents from managing their own notification settings.</p>
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<div class="note fastpath">
<span class="fastpathtitle">Location: </span> <span class="ph">Admin Center &gt; Workspaces &gt; Notifications &gt;
Notifications</span>
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<p class="p">By default, agents can manage their own notification settings to control the notifications
they receive for ticket updates. See <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/11050070226714" target="_blank">Managing notification settings in Admin Center</a>. Admins can turn this
feature off and prevent agents from managing their own notification settings.</p>
<p class="p">This article includes the following sections:</p>
<ul class="ul" id="topic-1__ul_wmq_pzx_smb">
<li class="li"><a class="xref" href="#topic_ltk_hzx_smb">Turning off ticket notification settings for agents</a></li>
<li class="li"><a class="xref" href="#topic_w35_g4w_dkc">Turning on ticket notification settings for agents</a></li>
</ul>
<div class="p">
<strong class="ph b">Related articles</strong><ul class="ul" id="topic-1__ul_l1f_fcm_tkb">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408829025690" target="_blank">Using the notification list to manage conversations</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/11050070226714" target="_blank">Managing notification settings in Admin Center</a></li>
</ul>
</div>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_ltk_hzx_smb">
<h2 class="title topictitle2" id="ariaid-title2">Turning off ticket notification settings for agents</h2>
<div class="body">
<p class="p">By default, agents can access the Notification settings page in Admin Center to set their
own notification preferences. When notification settings are turned on, admins can set their
own personal ticket notifications, but they can't set notifications for other admins or
agents. Each agent and admin manages their own notification settings. </p>
<p class="p">If you want to prevent your agents from managing their own notification settings, you can
turn off this feature. When this feature is turned off, the default notification settings
apply to all agents and can't be edited. </p>
<p class="p"><strong class="ph b">To prevent agents from managing their own notification settings</strong></p>
<ol class="ol" id="topic_ltk_hzx_smb__ol_pt4_shf_1kc">
<li class="li">
<span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_ltk_hzx_smb__image_vhh_tmz_2kc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_workspaces_icon.png">
<strong class="ph b">Workspaces</strong> in the sidebar, then select <strong class="ph b">Notifications &gt; Notifications</strong>.</span><p class="p">The Notification settings page appears. </p>
<p class="p"><img class="image img-screenshot" id="topic_ltk_hzx_smb__image_hlm_f2y_smb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/uc_admin_notification_settings_default.png" width="400"></p>
</li>
<li class="li">At the top of the Notifications page, deselect <strong class="ph b">All agents to manage their own
notification settings</strong>.</li>
<li class="li">Click <strong class="ph b">Save</strong>.</li>
</ol>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_w35_g4w_dkc">
<h2 class="title topictitle2" id="ariaid-title3">Turning on ticket notification settings for agents</h2>
<div class="body">
<p class="p">If you decide to allow agents and admins to manage their notification setting preferences,
you can turn ticket notification settings back on.</p>
<p class="p"><strong class="ph b">To allow agents to manage their own notification settings</strong></p>
<ol class="ol" id="topic_w35_g4w_dkc__ol_u5h_5tw_dkc">
<li class="li">
<span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_w35_g4w_dkc__image_vhh_tmz_2kc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_workspaces_icon.png">
<strong class="ph b">Workspaces</strong> in the sidebar, then select <strong class="ph b">Notifications &gt; Notifications</strong>.</span><p class="p">The Notification settings page appears. </p>
</li>
<li class="li">At the top of the Notifications page, select <strong class="ph b">Allow agents to manage their own
notification settings</strong>.</li>
<li class="li">Click <strong class="ph b">Save</strong>.</li>
</ol>
</div>
</div>
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