Activating and deactivating spelling and grammar checking for your account


By default, ticket conversations are automaticallychecked for spelling and grammar, and potential errors in agent replies are flagged. This feature does not include any AI functionality.


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Location: Admin Center > Objects and rules > Tickets >
Settings

By default, ticket conversations are automatically checked for spelling and
grammar, and potential errors in agent replies are flagged.
This feature does not include any AI functionality.
Admins and agents in a custom roles with
permission to manage ticket settings can deactivate or re-activate the
spelling and grammar checker when needed.
This article contains the following sections:

Activating the spelling and grammar checker for your account
Deactivating the spelling and grammar checker for your account

Related articles:

Checking spelling and grammar
in ticket conversations



Activating the spelling and grammar checker for your account

When activated, the spelling and grammar checker provides agents with the
flexibility to use the checker in their replies. The checker is
activated by default.

To activate the spelling and grammar checker for your account
In Admin Center, click
Objects and rules in the sidebar, then select Tickets > Settings.
Click Comment options for agents to expand
it.
Select Turn on spelling and grammar
check.

Click Save to save your settings. When
activated, agents see suggestions for fixing
spelling and grammar errors in their ticket
replies. See Checking spelling
and grammar in ticket conversations. Agents
can also turn on or
off the spelling and grammar checker for
their own conversions.






Deactivating the spelling and grammar checker for your account

In certain cases, you might not want agents to use the spelling and
grammar checker. For example, if you have apps or custom
integrations that provide the same functionality.

To deactivate the spelling and grammer checker for your account
In Admin Center, click
Objects and rules in the sidebar, then select Tickets > Settings.
Click Comment options for agents to expand
it.
Deselect Turn on spelling and grammar
check.

Click Save.


When the checker is deactivated, agents cannot use the spelling and
grammar checker in ticket conversations.


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