Activating and deactivating spelling and grammar checking for your account

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<p id="docs-hc-snippet" style="display: none;">By default, ticket conversations are automaticallychecked for spelling and grammar, and potential errors in agent replies are flagged. This feature does not include any AI functionality.</p>
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<div class="note fastpath">
<span class="fastpathtitle">Location: </span> <span class="ph">Admin Center &gt; Objects and rules &gt; Tickets &gt;
Settings</span>
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<p class="p">By default, ticket conversations are automatically <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/10236506512538" target="_blank">checked for spelling and
grammar</a>, and potential errors in agent replies are flagged.
This feature does not include any AI functionality.</p>
<p class="p">Admins and <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408882153882" target="_blank">agents in a custom roles</a> with
permission to manage ticket settings can deactivate or re-activate the
spelling and grammar checker when needed.</p>
<p class="p">This article contains the following sections:</p>
<ul class="ul" id="topic-1__ul_f1f_wxq_slb">
<li class="li"><a class="xref" href="#topic_bhz_pzh_q2c">Activating the spelling and grammar checker for your account</a></li>
<li class="li"><a class="xref" href="#topic_qxs_cq3_q2c">Deactivating the spelling and grammar checker for your account</a></li>
</ul>
<p class="p">Related articles:</p>
<ul class="ul" id="topic-1__ul_cqb_2rf_k3c">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/10236506512538" target="_blank">Checking spelling and grammar
in ticket conversations</a></li>
</ul>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_bhz_pzh_q2c">
<h2 class="title topictitle2" id="ariaid-title2">Activating the spelling and grammar checker for your account</h2>
<div class="body">
<p class="p">When activated, the spelling and grammar checker provides agents with the
flexibility to use the checker in their replies. The checker is
activated by default. </p>
<div class="p">
<strong class="ph b">To activate the spelling and grammar checker for your account</strong><ol class="ol" id="topic_bhz_pzh_q2c__ol_izl_nxg_s2c">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_bhz_pzh_q2c__d9e1706" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_objects_rules_icon.png">
<strong class="ph b">Objects and rules</strong> in the sidebar, then select <strong class="ph b">Tickets &gt; Settings</strong>.</span></li>
<li class="li">Click <strong class="ph b">Comment options for agents</strong> to expand
it.</li>
<li class="li">Select <strong class="ph b">Turn on spelling and grammar
check</strong>.<p class="p"><img class="image img-screenshot" id="topic_bhz_pzh_q2c__image_m3y_hl3_q2c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ticket_settings_spelling_activate.png" width="600"></p>
</li>
<li class="li">Click <strong class="ph b">Save</strong> to save your settings.<p class="p">When
activated, agents see suggestions for fixing
spelling and grammar errors in their ticket
replies. See <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/10236506512538" target="_blank">Checking spelling
and grammar in ticket conversations</a>. Agents
can also <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/10236506512538#topic_p1m_1k1_d3c" target="_blank">turn on or
off</a> the spelling and grammar checker for
their own conversions.</p>
</li>
</ol>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_qxs_cq3_q2c">
<h2 class="title topictitle2" id="ariaid-title3">Deactivating the spelling and grammar checker for your account</h2>
<div class="body">
<p class="p">In certain cases, you might not want agents to use the spelling and
grammar checker. For example, if you have apps or custom
integrations that provide the same functionality. </p>
<div class="p">
<strong class="ph b">To deactivate the spelling and grammer checker for your account</strong><ol class="ol" id="topic_qxs_cq3_q2c__ol_kmm_pxg_s2c">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_qxs_cq3_q2c__d9e1706" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_objects_rules_icon.png">
<strong class="ph b">Objects and rules</strong> in the sidebar, then select <strong class="ph b">Tickets &gt; Settings</strong>.</span></li>
<li class="li">Click <strong class="ph b">Comment options for agents</strong> to expand
it.</li>
<li class="li">Deselect <strong class="ph b">Turn on spelling and grammar
check</strong>.<p class="p"><img class="image img-screenshot" id="topic_qxs_cq3_q2c__image_gl2_2qf_k3c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ticket_settings_spelling_deactivate.png" width="600"></p>
</li>
<li class="li">Click <strong class="ph b">Save</strong>.</li>
</ol>
</div>
<p class="p">When the checker is deactivated, agents cannot use the spelling and
grammar checker in ticket conversations.</p>
</div>
</div>
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