Multibrand resources


What's my plan?

All Suites
Growth, Professional, Enterprise, or Enterprise Plus


Support
Enterprise

This article contains resources for Multibrand, including documentation and community tips.

Documentation
Setting up, managing, and using

Setting up multiple brands
Editing brands
Deactivating and deleting brands
Using views to sort your branded tickets

Using the email template with multiple brands
Setting up business rules for multiple brands
Creating and applying branded ticket forms
Adding a common agent signature and branded signatures

Restricting agent ticket access by brand (Department Spaces) - Enterprise plans only

Configuring your channels

Adding email support addresses for multiple brands
Creating a help center for one of your brands
Adding Web Widget (Classic) to multiple brands
Setting up Talk numbers for multiple brands
Setting brand for your Facebook channel
Setting brand for your X Corp channel



Zendesk's social and third-party messaging channels (such as Facebook, Instagram, WeChat, and Slack) support multiple brands. See our Third-party and social messaging channels page for helpful resources.


Community


Restricting agents to specific brands - from our customer service team

Display the appropriate forms on the correct Help Center - from our customer service team

Using multiple JWT single sign-on URLs - from our customer service team

How to structure your email template to use custom HTML layouts for each of your multiple brands - contribute by Andrew Soderberg



{
"@context": "https://schema.org",
"@type": "TechArticle",
"@id": "https://support.zendesk.com/hc/en-us/articles/4408833921306",
"url": "https://support.zendesk.com/hc/en-us/articles/4408833921306-Multibrand-resources",
"headline": "Multibrand resources",
"description": "You can find resources and documentation to set up, manage, and configure multiple brands, including brand-specific settings, channels, and agent access controls.",
"articleSection": "Ticket management",
"datePublished": "2021-10-16T03:58:33+00:00",
"dateModified": "2025-09-05T23:24:38+00:00",
"inLanguage": "en-US",
"mainEntityOfPage": {
"@type": "WebPage",
"@id": "https://support.zendesk.com/hc/en-us/articles/4408833921306"
},
"author": {
"@type": "Organization",
"name": "Zendesk",
"@id": "https://www.zendesk.com"
},
"publisher": {
"@type": "Organization",
"name": "Zendesk",
"@id": "https://www.zendesk.com"
},
"isPartOf": {
"@type": "WebSite",
"name": "Zendesk Help",
"@id": "https://support.zendesk.com/hc/"
},
"about": {
"@type": "SoftwareApplication",
"name": "Zendesk",
"@id": "https://www.zendesk.com",
"softwareAddOn": {
"@type": "SoftwareApplication",
"name": "Copilot",
"@id": "https://support.zendesk.com/hc/en-us/sections/4405303717658"
}
}
}
