Showing the customer context panel by default in the ticket interface (standard agent interface)

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<div class="note fastpath">
<span class="fastpathtitle">Location: </span> <span class="ph">Admin Center &gt; People &gt; Team &gt; Team members</span>
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<div class="note tip">
<span class="tiptitle">Tip:</span> The instructions in this article apply to the standard agent interface. If you
are using <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408821259930" target="_blank">the Zendesk Agent Workspace</a>, see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408829170458#topic_ehg_1qz_vkb" target="_blank">Viewing customer context in the Zendesk Agent
Workspace.</a>
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<p class="p">Agents
can get a better picture of customers with the
customer
context
panel in the ticket interface. By
default,
to view the panel, the agent clicks the
customer
context
tab (<img class="image" id="topic_xsb_yvw_s2b__image_sms_q31_53" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/customer_context_icon.png">) on the
upper-left
side of the ticket properties panel.</p>
<p class="p"><img class="image img-screenshot" id="topic_xsb_yvw_s2b__image_irz_rxw_s2b" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/customer_context_panel.png" width="240"></p>
<p class="p">You can make the
customer
context
panel the default view of the properties panel. If you make the change, however, agents will
have to click the ticket properties tab (<img class="image" id="topic_xsb_yvw_s2b__image_nnx_bcx_s2b" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ticket_properties_icon.png">) to view the ticket information.</p>
<div class="p">
<div class="note tip">
<span class="tiptitle">Tip:</span> You can also type <strong class="ph b">CTRL+ALT+,</strong> to switch to the customer context tab and
<strong class="ph b">CTRL+ALT+.</strong> to switch to the ticket properties tab.</div>
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<p class="p">You must be an administrator to make
customer
context
the default view.</p>
<p class="p"><strong class="ph b">To set the
customer
context
panel as the default view of the properties panel</strong></p>
<ol class="ol" id="topic_xsb_yvw_s2b__ol_gc1_k1x_s2b">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408838272410" target="_blank">Admin Center</a>, click the <strong class="ph b">Workspaces</strong> icon (<img class="image" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_workspaces_icon.png">) in the sidebar, then select <strong class="ph b">Agent
tools
&gt; Agent interface</strong>.</span></li>
<li class="li">Locate the <strong class="ph b">Default to Customer Context</strong> setting and select the <strong class="ph b">Enabled</strong>
checkbox. </li>
<li class="li">Click <strong class="ph b">Save</strong>.</li>
</ol>
<p class="p">To see the change, agents currently working on tickets must hard-refresh the agent interface
by
<strong class="ph b">Shift</strong>-clicking
their browser's refresh icon.</p>
<p class="p">To learn more about the
customer
context
panel, see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408829170458" target="_blank">Viewing customer context in a ticket</a>. </p>
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