Changing your ticket ID starting number


By default, your Zendesk Support ticket ID starts at 1 and increases. To start your ticket IDs at a different number, admins andagents in custom roleswith permission to manage ticket settings can manually set the starting number. This change doesn't affect any existing tickets in your account; it only affects new tickets moving forward.


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Location: Admin Center > Objects and rules > Tickets >
Settings

By default, your Zendesk Support ticket ID starts at 1 and increases. To start your ticket
IDs at a different number, admins and agents in custom roles with permission to manage ticket settings can
manually set the starting number. This change doesn't affect any existing tickets in your
account; it only affects new tickets moving forward.

To change the ticket ID starting number
In Admin Center, click
Objects and rules in the sidebar, then select Tickets > Settings.
Click Assignments and notifications to expand it.
In the Ticket IDs field, enter a new number. You can increase your current
ticket ID, but you can't decrease the number.

Changing the
ticket ID starting number can't be undone.


Click Save.



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