Changing your ticket ID starting number

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<p id="docs-hc-snippet" style="display: none;">By default, your Zendesk Support ticket ID starts at 1 and increases. To start your ticket IDs at a different number, admins andagents in custom roleswith permission to manage ticket settings can manually set the starting number. This change doesn't affect any existing tickets in your account; it only affects new tickets moving forward.</p>
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<div class="note fastpath">
<span class="fastpathtitle">Location: </span> <span class="ph">Admin Center &gt; Objects and rules &gt; Tickets &gt;
Settings</span>
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<p class="p">By default, your Zendesk Support ticket ID starts at 1 and increases. To start your ticket
IDs at a different number, admins and <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408882153882" target="_blank">agents in custom roles</a> with permission to manage ticket settings can
manually set the starting number. This change doesn't affect any existing tickets in your
account; it only affects new tickets moving forward.</p>
<div class="p">
<strong class="ph b">To change the ticket ID starting number</strong><ol class="ol" id="topic_rrx_hg4_5bb__ol_lnq_nyc_vbb">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_rrx_hg4_5bb__d9e1706" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_objects_rules_icon.png">
<strong class="ph b">Objects and rules</strong> in the sidebar, then select <strong class="ph b">Tickets &gt; Settings</strong>.</span></li>
<li class="li">Click <strong class="ph b">Assignments and notifications</strong> to expand it.</li>
<li class="li">In the <strong class="ph b">Ticket IDs</strong> field, enter a new number. <p class="p">You can increase your current
ticket ID, but you can't decrease the number.</p>
<div class="note attention">
<span class="attentiontitle"></span> Changing the
ticket ID starting number can't be undone.</div>
<p class="p"><img class="image img-screenshot" id="topic_rrx_hg4_5bb__image_ef5_1mf_wbb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/Ticket_Id_Counter2.png" width="500"></p>
</li>
<li class="li">Click <strong class="ph b">Save</strong>. </li>
</ol>
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