Creating and applying branded ticket forms

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<p id="docs-ai-summary-content">Learn how to create and apply branded ticket forms to manage customer interactions across different brands. Assign specific brands to new or existing ticket forms, allowing you to tailor support experiences. Note that changing a ticket's brand won't alter the selected form to prevent data loss. Keep the default ticket form accessible to all brands to ensure seamless operations.</p>
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<div class="note fastpath">
<span class="fastpathtitle">Location: </span> <span class="ph">Admin Center &gt; Objects and rules &gt; Tickets &gt; Forms</span>
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<div class="p">If you have <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408829476378" target="_blank">set up multiple brands</a>, you can restrict
access to specific <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408846520858" target="_blank">ticket forms</a> by brand. This allows you to control the ticket
forms available to end users and agents based on the brand of the Help Center or ticket
they're viewing. You can assign brands to new ticket forms or add them to existing
forms.<div class="note note">
<span class="notetitle">Note:</span> When viewing a ticket, if an agent changes the brand, the selected form
won't change even if the currently-selected form isn't available to the new brand.
This is to prevent loss of data in the ticket fields.</div>
</div>
<div class="p">This article includes the following topics:<ul class="ul" id="topic_anb_b3r_5wb__ul_smh_kjr_5wb">
<li class="li"><a class="xref" href="#topic_ql4_kjr_5wb">Creating a new branded ticket form</a></li>
<li class="li"><a class="xref" href="#topic_nhh_gys_5wb">Assigning brands to an existing ticket form</a></li>
</ul>
</div>
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<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_ql4_kjr_5wb">
<h2 class="title topictitle2" id="ariaid-title2">Creating a new branded ticket form</h2>
<div class="body">
<p class="p">When you create a new ticket form, you can apply it to all brands or assign specific
brands.</p>
<p class="p"><strong class="ph b">To create a new branded ticket form</strong></p>
<ol class="ol" id="topic_ql4_kjr_5wb__ol_gvm_pjr_5wb">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_objects_rules_icon.png">
<strong class="ph b">Objects and rules</strong> in the sidebar, then select <strong class="ph b">Tickets &gt; Forms</strong>.</span></li>
<li class="li">Click <strong class="ph b">Add form</strong>.</li>
<li class="li">Follow the steps in <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408846520858" target="_blank">Creating multiple ticket forms</a>, with
the following modifications:<ol class="ol" id="topic_ql4_kjr_5wb__ol_pfq_cxs_5wb" type="a">
<li class="li">Deselect <strong class="ph b">Apply to all brands</strong>.</li>
<li class="li">Click the <strong class="ph b">Associated brands</strong> text box and select the brand(s) that
should use this form.</li>
</ol>
</li>
<li class="li">Click <strong class="ph b">Save</strong>.</li>
</ol>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_nhh_gys_5wb">
<h2 class="title topictitle2" id="ariaid-title3">Assigning brands to an existing ticket form</h2>
<div class="body">
<p class="p">After you create a ticket form, you can edit the form to assign specific brands.</p>
<div class="note note">
<span class="notetitle">Note:</span> Zendesk recommends keeping the default ticket form for your account assigned to
all brands. Otherwise, if a brand can't access the default ticket form, the first
ticket form available to the brand that is <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408836460698#topic_xrp_1bc_cdb" target="_blank">listed</a> on the Ticket forms page in Admin
Center will be used as the default. </div>
</div>
<div aria-labelledby="ariaid-title4" class="topic nested2" id="topic_ac1_f1t_5wb">
<h3 class="title topictitle3" id="ariaid-title4">Adding brands to a ticket form</h3>
<div class="body">
<p class="p"><strong class="ph b">To add brands restrictions to a ticket form</strong></p>
<ol class="ol" id="topic_ac1_f1t_5wb__ol_drk_sys_5wb">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_objects_rules_icon.png">
<strong class="ph b">Objects and rules</strong> in the sidebar, then select <strong class="ph b">Tickets &gt; Forms</strong>.</span></li>
<li class="li">Click the name of the form you want to update.</li>
<li class="li">Deselect <strong class="ph b">Apply to all brands</strong>.</li>
<li class="li">Click the <strong class="ph b">Associated brands</strong> text box and select the brands that
should use this form.</li>
<li class="li">Click <strong class="ph b">Save</strong>.</li>
</ol>
</div>
</div>
<div aria-labelledby="ariaid-title5" class="topic nested2" id="topic_vvg_f1t_5wb">
<h3 class="title topictitle3" id="ariaid-title5">Changing the brands assigned to a ticket form</h3>
<div class="body">
<p class="p"><strong class="ph b">To change the brand restrictions on a ticket form</strong></p>
<ol class="ol" id="topic_vvg_f1t_5wb__ol_ozp_q1t_5wb">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_objects_rules_icon.png">
<strong class="ph b">Objects and rules</strong> in the sidebar, then select <strong class="ph b">Tickets &gt; Forms</strong>.</span></li>
<li class="li">Click the <strong class="ph b">Associated brands</strong> box to display the current brands
assigned to the ticket form.</li>
<li class="li">Change the brands as needed.<ul class="ul" id="topic_vvg_f1t_5wb__ul_qzk_t1t_5wb">
<li class="li">To add brands, select the brand name from the drop-down list.</li>
<li class="li">To remove brands, click the <strong class="ph b">x</strong> next to the brand name.</li>
</ul>
</li>
<li class="li">Click <strong class="ph b">Save</strong>.</li>
</ol>
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