Opting out of or deactivating ticket sharing with other accounts

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Verified AI summary ◀▼
If you prefer not to share tickets with other accounts, you can opt out of all sharing invites or deactivate existing sharing agreements. Opting out means you won't receive any sharing invites, while deactivating an agreement stops ticket sharing and syncing with the other account. Both options give you control over how you manage ticket sharing.





Location: Admin Center > Objects and rules > Tickets >
Settings

You can share tickets from your Zendesk Support account with other Zendesk
Support accounts by establishing sharing
agreements. If you don't want to establish sharing agreements
with any other accounts, you can set your account to automatically decline
invites. Once established, sharing agreements can be cancelled at any time
by either the sender or the receiver.
This article contains the following sections:

Opting out of all sharing
invites
Deactivating a sharing
agreement



Opting out of all sharing invites

If you decide to not share tickets with any other account, you can choose
to opt out of all sharing invites.

To opt out of sharing invites
In Admin Center, click
Objects and rules in the sidebar, then select Tickets > Sharing.
In the Opt out of sharing section, select the
Decline all sharing agreement invites.
Click Save Tab.


With this option set, you will never be informed of a sharing invite.




Deactivating a sharing agreement

Sharing agreements can be deactivated by either the sender or the
receiver at any time. Deactivated agreements can't be reactivated,
but both accounts are free to invite the other to accept a new
sharing agreement.

To deactivate a sharing agreement
In Admin Center, click
Objects and rules in the sidebar, then select Tickets > Sharing.
Locate the agreement you want to deactivate and then
select View.
Click Deactivate agreement.


Your agreement partner will be informed of the deactivation via email and
this will also be reflected on their Ticket Sharing page.
Deactivating an agreement means that no new tickets can be shared
and that tickets that have already been shared will no longer be
synced.



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