Activating and deactivating spelling and grammar checking for your account


Admins have an account-wide setting that allows agents tocheck spelling and
grammarin ticket conversations. When this setting is turned on, the spelling
and grammar checker automatically flags potential errors in agent replies.
This feature does not include any AI functionality.



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Location:
Admin Center > Objects and rules > Tickets >
Settings


Admins have an account-wide setting that allows agents to
check spelling and grammar
in
ticket conversations. When this setting is turned on, the spelling and
grammar checker automatically flags potential errors in agent replies.
This
feature does not include any AI functionality.

This article contains the following sections:


Activating the spelling and grammar checker for your account


Deactivating the spelling and grammar checker for your account


Related articles:


Checking spelling and grammar
in ticket conversations





Activating the spelling and grammar checker for your account



When activated, the spelling and grammar checker provides agents
with the
flexibility to use the checker in their replies. The checker is
activated by default.


To activate the spelling and grammar checker for your account


In Admin Center, click
Objects and rules in the sidebar, then select Tickets > Settings.


Click Comment options for agents
to expand
it.


Select
Turn on spelling and grammar
check.





Click Save to save your settings.

When activated, agents see suggestions for fixing
spelling and grammar errors in their ticket
replies. See
Checking spelling
and grammar in ticket conversations.
Agents
can also
turn on or
off
the spelling and grammar checker for
their own conversions.








Deactivating the spelling and grammar checker for your account



In certain cases, you might not want agents to use the spelling and
grammar checker. For example, if you have apps or custom
integrations that provide the same functionality.


To deactivate the spelling and grammer checker for your account


In Admin Center, click
Objects and rules in the sidebar, then select Tickets > Settings.


Click Comment options for agents
to expand
it.


Deselect
Turn on spelling and grammar
check.





Click Save.




When the checker is deactivated, agents cannot use the spelling and
grammar checker in ticket conversations.




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