Allowing agents to send audio messages

<p id="docs-hc-snippet" style="display: none;">
You can allow agents toinclude audio messagesin email and messaging ticket
comments.
</p>
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<p class="p">
You can allow agents to
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/10570348941082" target="_blank">include audio messages</a>
in email and messaging ticket
comments.
</p>
<div class="p">
<div class="note note">
<span class="notetitle">Note:</span> This setting is on by default.
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<p class="p" dir="ltr">
Consider the following when allowing agents to use audio messages:
</p>
<ul class="ul" id="allowing_audio_comments__ul_gpp_3m5_dkc">
<li class="li" dir="ltr">
In email tickets, Web Widget conversations, and most social messaging
channels, audio files are delivered to customers as links.
</li>
<li class="li" dir="ltr">
In WhatsApp and Facebook Messenger, audio files can be played in
the
receiving channel’s UI.
</li>
<li class="li" dir="ltr">Audio comments can be up to five minutes long. </li>
</ul>
<p class="p">
<strong class="ph b">To allow agents to send audio messages</strong>
</p>
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<ol class="ol" id="allowing_audio_comments__ol_rjc_tm5_dkc">
<li class="li">
<span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="allowing_audio_comments__d8e1721" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_objects_rules_icon.png">
<strong class="ph b">Objects and rules</strong> in the sidebar, then select <strong class="ph b">Tickets &gt; Settings</strong>.</span>
</li>
<li class="li">
Click <strong class="ph b">Comment options for agents</strong>.
</li>
<li class="li">
Select
<strong class="ph b">Allow agents to send audio messages</strong>.
Deselect to prevent agents
from sending audio messages.
</li>
<li class="li">
Click <strong class="ph b">Save</strong>.
</li>
</ol>
</div>
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