Allowing reviewers to replace conversations in assignments

What's my plan?

Add-on | Quality Assurance (QA) or Workforce Engagement Management (WEM)

In some cases, reviewers might want to skip a conversation in an assignment within Zendesk QA. To do this, they can replace a conversation in an assignment.

You must turn on the setting to allow reviewers to replace a conversation.

Related articles

Setting up assignments in Zendesk QA

Replacing or removing conversations in assignments

To allow reviewers to replace conversations

In Zendesk QA, click your profile icon in the bottom-left corner.

Select Users, bots, and workspaces.

Choose your workspace

In Assignments, select your assignment.

Click Goal.

Under Advanced settings, turn the Allow replacing conversations (Reviewer and above) toggle on.