Managing external email targets

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In coordination with triggers and automations, email targets allow you to send notifications to external
email addresses based on ticket events in Zendesk Support. Email targets can
be edited, deleted, deactivated, and reactivated.
Zendesk Support attempts to send notifications to an external target 21 times.
If all attempts fail, the target is automatically deactivated and all
Zendesk admins are notified. If a target is manually deleted or deactivated,
admins aren't notified.

Note: Trial accounts are limited to a maximum of 10 targets. Paid accounts do not
have target limits.
This article contains the following topics:
Editing an email target
Deleting an email target
Deactivating and reactivating an email target




Editing an email target

You can modify the details of an email target after you add it.

To edit a target
In Admin Center, click
Apps and integrations in the sidebar, then select Targets > Targets.
Locate the target you want to edit and click
Edit.
Make your changes, then select Update target from
the drop-down list at the bottom of the page.
Click Submit.





Deleting an email target

If you no longer need an email target, you can delete it.

To delete a target
In Admin Center, click
Apps and integrations in the sidebar, then select Targets > Targets.
Locate the target you want to edit and click
Edit.
Select Delete target from the drop-down list at
the bottom of the page.
Click Submit.





Deactivating and reactivating an email target

If you temporarily don't need an email target, you can deactivate it and
then reactivate it again when you're ready.

To deactivate or reactivate a target
In Admin Center, click
Apps and integrations in the sidebar, then select Targets > Targets.
Locate the target and click Deactivate or
Activate.




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