Using Microsoft Intune actions in action flows


By connecting theaction builderto external systems, such as Microsoft Intune, admins can integrate Zendesk with external systems in automated workflows, improving collaboration and maintaining a seamless experience across multiple platforms.


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Summary: ◀▼
You can connect action builder to Microsoft Intune to automate IT asset management workflows. Use Intune actions like listing devices to sync asset data, and apply pre-built templates to regularly update device and user info. This integration helps keep asset records current and aligns device status with user assignments, improving IT asset tracking and management within your support system.





The Microsoft Intune connector for action builder is available as
part of the IT Asset Management EAP.
By connecting the action builder to external systems, such as Microsoft
Intune, admins can integrate Zendesk with external systems in automated workflows,
improving collaboration and maintaining a seamless experience across multiple
platforms.
This article contains the following topics:
Connecting Microsoft Intune to action builder
Using Microsoft Intune actions in action flows
Using templated action flows to synchronize assets with Microsoft Intune



Note: Use of this application does not remove the need for users to maintain a valid license
for Microsoft Intune® service. Microsoft Intune® App Protection
Policies.


Connecting Microsoft Intune to action builder

Before you can include external actions in your action flows, you must connect the
action builder to the external system.
When connecting to external systems for use in action flows, the following best practices are recommended:
All external actions performed by an action flow are attributed to the user who connected the
external system. Therefore, it's a best practice to use a dedicated service
account rather than personal credentials when connecting to each external
system.
All integrations request access to necessary scopes. However, it's important that you review and validate the scopes before authorizing the connection to the external system.
When managing credentials for API key-based tools, such as OpenAI, it's best to store keys in a secure vault or credential manager.



To connect action builder to Microsoft Intune
In Microsoft Entra, register a new app with the
following details:
Set the Redirect URI to
https://zis.#%7Baccount%7D.zendesk.com/api/services/zis/connections/oauth/callback"
format="html" scope="external.
Add the following API scopes:
https://graph.microsoft.com/DeviceManagementManagedDevices.Read.All"

https://graph.microsoft.com/User.Read.All
offline_access




In Admin Center, click
Apps and integrations in the sidebar, then select Actions > Action
flows.

Create or edit an action flow.
Open the step sidebar.
Under External actions, click Microsoft Intune.
Click Connect.
Use Microsoft to authenticate the account. The service account used to
connect to Microsoft Intune must either be either:
A global admin in Microsoft Intune
A Microsoft Intune admin who has been assigned to the Microsoft
Intune action flow connection by a global admin. To do this, a
global admin must first authenticate the account in Action
Builder, then disconnect, and re-authenticate with the the
Microsoft Intune admin account.



Note: All external actions performed by an action flow are
attributed to the user who connected the external system. Therefore, it
is a best practice to use a dedicated service account rather than
personal credentials when connecting to each external
system.



After you've connected to the system, you'll see an indicator that it's connected and
details about the instance you're connected to, as well as the actions available for
Microsoft Intune.



Using Microsoft Intune actions in action flows

Microsoft Intune action steps can be used in action flows to streamline the
management of IT assets between systems.
The following Intune actions are available:
List devices



Note: The steps associated with external systems in action flows are referred to
collectively as external actions.


Listing devices

Use the List devices action to retrieve a list of IT assets.
This action has the following inputs and outputs:










Variables




Inputs
None


Output
Device identification, hardware, purchasing, location,
and user assignment data









Using templated action flows to synchronize assets with Microsoft Intune

To make it as simple as possible to incorporate your IT asset data into your Zendesk
workflows, a pre-built but customizable action flow template is provided to help you
synchronize your asset data with Microsoft Intune.


Note: The action flow steps required to perform data synchronization with Jamf Pro
are only available through these templates during the EAP. You must connect your Microsoft Intune
account to action builder to access the templates.


To create a templated action flow
In Admin Center, click
IT assets in the sidebar, then select Assets > Overview.
Select the Microsoft Intune template. An action flow is created
with pre-populated steps and values.

Connect your Microsoft Intune account.

Activate the templated action
flow.




Template: Microsoft Intune

This workflow syncs Microsoft Intune device and user data to Zendesk IT
assets.
The action flow template for synchronizing computer asset data with Microsoft
Intune consists of the following steps:

Action flow trigger: Schedule. The action flow trigger, which
initiates the action flow on a daily basis. A default time at which
to initiate the action flow is preconfigured, but can be
adjusted.


Utility: Repeat while conditions are met. A looping step
configured to repeat the following actions while there are additional
pages of devices:

External actions: Microsoft Intune: Fetch devices.
Fetches computer device data from Microsoft Intune.



Utility: Repeat for each. A looping step configured to
repeat the following actions for each device asset returned by
the Fetch devices step.

Utility: Custom code. Custom JavaScript that maps
the Microsoft Intune device data to the appropriate
asset type and status in Zendesk. If
the device is assigned to a user, the Zendesk asset
status is In use; otherwise, the status is
Available.

Note: Validate and customize
the pre-defined JavaScript as needed.


Zendesk actions: Create or update user. A step
that checks whether the device's assigned user in
Microsoft Intune matches a Zendesk user record, and
creates the user's record in Zendesk if it doesn't
exist.

Zendesk actions: Import assets. Creates or
updates asset records in Zendesk and automatically maps
Microsoft Intune device details to asset fields.









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