Managing connections to external services

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<p id="docs-hc-snippet" style="display: none;">A connection lets you safely store API credentials for a service or system, such as Slack or Shopify. Connections arecreatedand managed in Admin Center from the Connections page. You must be an admin to manage connections.</p>
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<p id="docs-ai-summary-toggle">Summary: <span id="up-triangle">◀</span><span id="down-triangle">▼</span></p>
<p id="docs-ai-summary-content">You can manage connections to external services by storing and updating API credentials securely. Admins can view, edit, or delete connections and OAuth clients, though some details like connection names and authentication types cannot be changed after creation. This helps maintain secure integrations with services like Slack or Shopify while controlling access through OAuth client management.</p>
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<div class="note fastpath">
<span class="fastpathtitle">Location: </span> <span class="ph">Admin Center &gt; Apps and integrations &gt; Connections &gt;
Connections</span>
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<p class="p" id="topic_dgx_hzp_rvb__note_owy_qnb_hbc">A connection lets you safely store API credentials for a service or system,
such as Slack or Shopify. Connections are <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/5040378297626" target="_blank">created</a> and managed in Admin Center from the Connections
page. You must be an admin to manage connections.</p>
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<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_scc_cpy_rvb">
<h2 class="title topictitle2" id="ariaid-title2">Editing and managing connections</h2>
<div class="body">
<div class="p">Admins can view, edit, and delete connections in Admin Center. After a connection is
created, you can't change its name, authentication type, or allowed domain.
<div class="note" id="topic_scc_cpy_rvb__note_s3z_ftz_wxb">
<span class="notetitle">Note:</span> You can only view and delete connections with an OAuth
client. You cannot edit them.
</div>
</div>
<p class="p"><strong class="ph b">To view a connection</strong></p>
<div class="p">
<ol class="ol" id="topic_scc_cpy_rvb__ol_w4l_3py_rvb">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_scc_cpy_rvb__d9e2165" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_apps_integrations_icon.png">
<strong class="ph b">Apps and integrations</strong> in the sidebar, then select <strong class="ph b">Connections &gt;
Connections</strong>.</span></li>
<li class="li">Find the connection in the list, then click the name of the connection. <p class="p">For security
purposes, secrets are redacted on the connection's details page.
Secrets include usernames, passwords, API keys, and bearer
tokens.</p>
</li>
</ol>
</div>
<p class="p"><strong class="ph b">To edit a connection</strong></p>
<ol class="ol" id="topic_scc_cpy_rvb__ol_xhz_1ty_rvb">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_scc_cpy_rvb__d9e2165" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_apps_integrations_icon.png">
<strong class="ph b">Apps and integrations</strong> in the sidebar, then select <strong class="ph b">Connections &gt;
Connections</strong>.</span></li>
<li class="li">Find the connection in the list, click the options menu icon ( <img class="image" id="topic_scc_cpy_rvb__image_unh_qpy_rvb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/uc_options_icon.png">) on the connection's row, and then click
<strong class="ph b">Edit connection</strong>.</li>
<li class="li">Modify the connection's credentials as needed.</li>
<li class="li">Click
<strong class="ph b">Save</strong>.</li>
</ol>
<p class="p"><strong class="ph b">To delete a connection</strong></p>
<ol class="ol" id="topic_scc_cpy_rvb__ol_dqk_fty_rvb">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_scc_cpy_rvb__d9e2165" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_apps_integrations_icon.png">
<strong class="ph b">Apps and integrations</strong> in the sidebar, then select <strong class="ph b">Connections &gt;
Connections</strong>.</span></li>
<li class="li">Find the connection in the list, click the options menu icon (
<img class="image" id="topic_scc_cpy_rvb__image_hbw_2ty_rvb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/uc_options_icon.png">) on the connection's row, and then click
<strong class="ph b">Delete</strong>.</li>
<li class="li">Click
<strong class="ph b">Delete connection</strong>.</li>
</ol>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_gjm_3tz_wxb">
<h2 class="title topictitle2" id="ariaid-title3">Editing and managing the OAuth client</h2>
<div class="body">
<p class="p">Admins can edit and delete the OAuth client in Admin Center. After creating a client,
you can change only the Client ID and Client Secret.</p>
<p class="p"><strong class="ph b">To edit a client</strong></p>
<ol class="ol" id="topic_gjm_3tz_wxb__ol_uc3_ltz_wxb">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_gjm_3tz_wxb__d9e2181" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_apps_integrations_icon.png">
<strong class="ph b">Apps and integrations</strong> in the sidebar, then select <strong class="ph b">Connections &gt; OAuth
Clients</strong>.</span></li>
<li class="li">Find the client in the list, click the options menu icon (
<img class="image" id="topic_gjm_3tz_wxb__image_vc3_ltz_wxb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/uc_options_icon.png">) on the connection's row, and then click
<strong class="ph b">Edit</strong>.</li>
<li class="li">Modify the client's ID and secret as needed.</li>
<li class="li">Click
<strong class="ph b">Save</strong>.</li>
</ol>
<p class="p"><strong class="ph b">To delete a client</strong></p>
<ol class="ol" id="topic_gjm_3tz_wxb__ol_gg3_4tz_wxb">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_gjm_3tz_wxb__d9e2181" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_apps_integrations_icon.png">
<strong class="ph b">Apps and integrations</strong> in the sidebar, then select <strong class="ph b">Connections &gt; OAuth
Clients</strong>.</span></li>
<li class="li">Find the client in the list, click the options menu icon (
<img class="image" id="topic_gjm_3tz_wxb__image_hg3_4tz_wxb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/uc_options_icon.png">) on the client's row, and then click
<strong class="ph b">Delete</strong>.</li>
</ol>
</div>
</div>
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