About Conversational Data Orchestration

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<p class="p">Conversational Data Orchestration is a feature set for automating workflows based on events. It's powered by Zendesk Integration Services (ZIS), a set of Zendesk-hosted web services that let you integrate Zendesk with other systems and applications. ZIS takes care of common integration needs, such as:</p>
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<li class="li">Executing business logic and making API requests in response to events. This logic can include conditional branching.</li>
<li class="li">Securely managing connections to other systems. Your integration can use these connections to authenticate API requests to Zendesk and third-party systems.</li>
<li class="li">Storing integration metadata, including:
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<li class="li">Customer settings, such as the name of the Slack channel to use for automated messages.</li>
<li class="li">Relationships between objects, such as the link between a Shopify customer and a Zendesk user.</li>
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<p class="p">To learn how to use ZIS to build integrations, refer to <a class="xref" href="https://developer.zendesk.com/documentation/integration-services/" rel="noopener" target="_blank">Zendesk Integration Services</a> in the developer docs.</p>
<p class="p">For answers to common questions about ZIS, refer to <a class="xref" href="https://developer.zendesk.com/documentation/integration-services/getting-started/zis-faqs/" rel="noopener" target="_blank">ZIS FAQs</a>.</p>
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