Monitoring the usage of action credits and action flow activity

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<p id="docs-hc-snippet" style="display: none;">When using action flows, it's important to monitor your usage so you can plan and budget accordingly.</p>
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<p class="p">When using action flows, it's important to monitor your usage so you can plan and budget
accordingly. </p>
<div class="p">This article contains the following topics:<ul class="ul" id="topic_fqw_vp5_whc__ul_vqv_wzb_xhc">
<li class="li"><a class="xref" href="#topic_fvh_yzb_xhc">Monitoring your account's usage of action credits</a></li>
<li class="li"><a class="xref" href="#topic_svx_jbx_bfc">Monitoring action flow activity</a></li>
</ul>
</div>
<div class="p">Related articles:<ul class="ul" id="topic_fqw_vp5_whc__ul_jbz_f1c_xhc">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/8855513857306" target="_blank">Understanding action builder and action
flows</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9174548349978" target="_blank">About actions for auto assist and action
flows</a></li>
</ul>
</div>
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<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_fvh_yzb_xhc">
<h2 class="title topictitle2" id="ariaid-title2">Monitoring your account's usage of action credits</h2>
<div class="body">
<div class="p">Actions are steps or operations performed by <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/8855513857306" target="_blank">action flows</a> that create, read, update, or delete
something in Zendesk or a connected external system. Action credits are the unit of
measurement used to calculate your usage of actions. Action credits are consumed by
most actions performed by action flows, with the following exceptions:<ul class="ul" id="topic_fvh_yzb_xhc__ul_kks_1cc_xhc">
<li class="li">All action flow triggers</li>
<li class="li">All flow control and utility steps, such as branch and custom code
steps</li>
<li class="li">All actions within action flows initiated by the <em class="ph i">Run on demand</em>
trigger (<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/5524125586330" target="_blank">Copilot add-on</a> and <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/10783053154202" target="_blank">AI agents</a> only)<div class="note">
<span class="notetitle">Note:</span> Actions
performed when testing action flows, or by Copilot or AI agents, don't
consume action credits.</div>
</li>
<li class="li">All Zendesk actions related to assets, Jamf Pro actions, and Microsoft
Intune actions</li>
</ul>
For example, in the following action flow, each step that consumes an action
credit when the action flow runs is highlighted in green:</div>
<p class="p"><img class="image" id="topic_fvh_yzb_xhc__image_inn_cr2_xhc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/action_flow_usage.png" width="400"></p>
<div class="p">Each account includes an allowance of action credits based on their plan and aligned
with their subscription term up to 12 months:<ul class="ul" id="topic_fvh_yzb_xhc__ul_s23_w42_xhc">
<li class="li">Suite Team and Growth and Support Team plans include 40,000 actions per
month or 480,000 annually.</li>
<li class="li">Suite Professional and Support Professional plans include 100,000 actions
per month or 1,200,000 annually.</li>
<li class="li">Suite Enterprise and Support Enterprise plans include 225,000 actions per
month or 2,700,000 annually.</li>
<li class="li">Suite Enterprise Plus plans include 400,000 actions per month or 4,800,000
annually.</li>
</ul>
</div>
<p class="p">Email notifications are sent when you've used 80% of your action credits and again
when you've used 100% of your action credits.</p>
<p class="p">If you find you're exceeding these limits and want to continue using action flows,
contact <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408843597850" target="_blank">Zendesk Customer Support</a> or your sales
representative to purchase the Action credits add-on in units of 100,000
actions.</p>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested2" id="topic_n22_3s2_xhc">
<h3 class="title topictitle3" id="ariaid-title3">Viewing your action usage</h3>
<div class="body">
<p class="p">Admins can view the Usage Summary page to monitor your account's use of action
credits. Additionally, you can see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9052312956570#topic_f1t_nt5_bjc" target="_blank">action flow-specific usage</a> on the
action flow list.</p>
<div class="p">
<strong class="ph b">To view your action usage</strong><ol class="ol" id="topic_n22_3s2_xhc__ol_a2w_cdc_xhc">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_n22_3s2_xhc__d8e141" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_icon.png">
<strong class="ph b">Account</strong> in the sidebar, then select <strong class="ph b">Usage &gt; Summary</strong>.</span></li>
<li class="li">Refer to the <strong class="ph b">Actions</strong> box for the number of action credits used
and remaining per month.<p class="p"><img class="image" id="topic_n22_3s2_xhc__image_t4s_51z_yhc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/action_credits_usage_summary.png" width="600"></p>
</li>
</ol>
</div>
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</div>
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<div aria-labelledby="ariaid-title4" class="topic nested1" id="topic_svx_jbx_bfc">
<h2 class="title topictitle2" id="ariaid-title4">Monitoring action flow activity</h2>
<div class="body">
<p class="p"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/8855513857306" target="_blank">Action flows</a> are user-defined integrated
workflows that perform actions in Zendesk and external systems, but are managed
entirely from within Zendesk. After you <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/8855601898266" target="_blank">create</a> an action flow, you can monitor its performance
through a 7-day rolling record of action flow activity. See <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408819871130" target="_blank">Viewing the integrations log</a>.</p>
<div class="p">
<strong class="ph b">To monitor action flow activity</strong><ol class="ol" id="topic_svx_jbx_bfc__ol_unv_5bx_bfc">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_svx_jbx_bfc__d8e2181" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_apps_integrations_icon.png">
<strong class="ph b">Apps and integrations</strong> in the sidebar, then select <strong class="ph b">Integrations &gt;
Logs</strong>.</span></li>
<li class="li">Click on a row to view more detailed information about a log entry.<div class="p">Within
the log, action flow entries are labeled with <em class="ph i">Action Flows</em> as the
product column. When viewing an action flow log entry, the following
details are available:<ul class="ul" id="topic_svx_jbx_bfc__ul_arc_btm_3fc">
<li class="li">
<strong class="ph b">workflow_name</strong>: The name of the action flow.</li>
<li class="li">
<strong class="ph b">trigger</strong>: The name of the event that initiated the action
flow.</li>
<li class="li">
<strong class="ph b">step_executions</strong>: An array of steps that were completed
successfully, in the order they occurred. </li>
</ul>
</div>
</li>
</ol>
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