Monitoring the usage of action credits and action flow activity

What's my plan?

All Suites | Growth, Professional, Enterprise, or Enterprise Plus

Support | Team, Professional, or Enterprise

Note: Action credits are in an introductory period until April 15, 2026. During the introductory period, the limits documented in this article aren't enforced.
When using action flows, it's important to monitor your usage so you can plan and budget accordingly.

This article contains the following topics:

Monitoring your account's usage of action credits

Monitoring action flow activity

Related articles:

Understanding action builder and action flows

About actions for auto assist and action flows

Monitoring your account's usage of action credits

Actions are steps or operations performed by action flows that create, read, update, or delete something in Zendesk or a connected external system. Action credits are the unit of measurement used to calculate your usage of actions. Action credits are consumed by most actions performed by action flows, with the following exceptions:

All action flow triggers

All flow control and utility steps, such as branch and custom code steps

All actions within action flows initiated by the Action flow suggested by auto assist approved by agent trigger
Note: Custom actions performed outside of action flows don't consume action credits.

For example, in the following action flow, each step that consumes an action credit when the action flow runs is highlighted in green:

Each account includes an allowance of action credits based on their plan and aligned with their subscription term up to 12 months:

Suite Team and Growth and Support Team plans include 40,000 actions per month or 480,000 annually.

Suite Professional and Support Professional plans include 100,000 actions per month or 1,200,000 annually.

Suite Enterprise and Support Enterprise plans include 225,000 actions per month or 2,700,000 annually.

Suite Enterprise Plus plans include 400,000 actions per month or 4,800,000 annually.

After the introductory period, if you find you're exceeding these limits and want to continue using action flows, you must purchase the Action credits add-on in units of 100,000 actions.

Viewing your action usage

Admins can view the Usage Summary page to monitor your account's use of action credits.

To view your action usage

In Admin Center, click Account in the sidebar, then select Usage > Summary.

Refer to the Actions box for the number of action credits used and remaining per month.

Monitoring action flow activity

Action flows are user-defined integrated workflows that perform actions in Zendesk and external systems, but are managed entirely from within Zendesk. After you create an action flow, you can monitor its performance through a 7-day rolling record of action flow activity. See Viewing the integrations log.

To monitor action flow activity

In Admin Center, click Apps and integrations in the sidebar, then select Integrations > Logs.

Click on a row to view more detailed information about a log entry.
Within the log, action flow entries are labeled with Action Flows as the product column. When viewing an action flow log entry, the following details are available:

workflow_name: The name of the action flow.

trigger: The name of the event that initiated the action flow.

step_executions: An array of steps that were completed successfully, in the order they occurred.