Managing external email targets

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All Suites | Team, Growth, Professional, Enterprise, or Enterprise Plus

Support | Team, Professional, or Enterprise

In coordination with triggers and automations, email targets allow you to send notifications to external email addresses based on ticket events in Zendesk Support. Email targets can be edited, deleted, deactivated, and reactivated.

Zendesk Support attempts to send notifications to an external target 21 times. If all attempts fail, the target is automatically deactivated and all Zendesk admins are notified. If a target is manually deleted or deactivated, admins aren't notified.

Note: Trial accounts are limited to a maximum of 10 targets. Paid accounts do not have target limits.

This article contains the following topics:

Editing an email target

Deleting an email target

Deactivating and reactivating an email target

Editing an email target

You can modify the details of an email target after you add it.

To edit a target

In Admin Center, click Apps and integrations in the sidebar, then select Targets > Targets.

Locate the target you want to edit and click Edit.

Make your changes, then select Update target from the drop-down list at the bottom of the page.

Click Submit.

Deleting an email target

If you no longer need an email target, you can delete it.

To delete a target

In Admin Center, click Apps and integrations in the sidebar, then select Targets > Targets.

Locate the target you want to edit and click Edit.

Select Delete target from the drop-down list at the bottom of the page.

Click Submit.

Deactivating and reactivating an email target

If you temporarily don't need an email target, you can deactivate it and then reactivate it again when you're ready.

To deactivate or reactivate a target

In Admin Center, click Apps and integrations in the sidebar, then select Targets > Targets.

Locate the target and click Deactivate or Activate.