Using Jamf Pro actions in action flows


Before you can include external actions in your action flows, you must connect the action builder to the external system.


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Summary: ◀▼
You can connect Jamf Pro to action flows to automate IT asset management, syncing computer and mobile device data. Use pre-built templates to schedule daily synchronization, update user records, and import assets with mapped details. This integration helps maintain accurate asset inventories and user assignments, improving workflow automation and asset tracking within your support environment.





The Jamf Pro connector for action builder is available to accounts
that have turned on IT asset management.
By connecting the action builder to external systems, such as Jamf Pro, admins
can integrate Zendesk with external systems in automated workflows, improving
collaboration and maintaining a seamless experience across multiple platforms.
Note: The
steps associated with external systems in action flows are referred to collectively
as external actions.

This article contains the following topics:
Connecting Jamf Pro to action builder
Using Jamf Pro actions in action flows
Using templated action flows to synchronize assets with Jamf Pro




Connecting Jamf Pro to action builder

Before you can include external actions in your action flows, you must connect the
action builder to the external system.
When connecting to external systems for use in action flows, the following best practices are recommended:
All external actions performed by an action flow are attributed to the user who connected the
external system. Therefore, it's a best practice to use a dedicated service
account rather than personal credentials when connecting to each external
system.
All integrations request access to necessary scopes. However, it's important that you review and validate the scopes before authorizing the connection to the external system.
When managing credentials for API key-based tools, such as OpenAI, it's best to store keys in a secure vault or credential manager.


There are two parts to connecting Jamf Pro to action builder:
Creating a Jamf Pro role and
client.
Connecting the Jamf Pro client
to action builder.




Creating a Jamf Pro client to use with action builder

Before you can connect Jamf Pro to action builder, you must configure a role and
client that will be used for that connection.

To create a Jamf Pro client for use with action builder
In Jamf Pro, create a role with the
following permissions:
Assign users to computers
Assign users to mobile devices
Read accounts
Read computers
Read computer inventory collection
Read mobile devices
Read mobile device inventory collection
Read user
Update computers
Update computer inventory collection
Send computer remote lock command
Send computer remote wipe command
Send computer restart command
Send mobile device lost mode command
Send mobile device restart device command
View MDM command information in Jamf Pro
API


In Jamf Pro, create an API client and
assign it to the role with the listed permissions.
In Jamf Pro, generate a client secret.
Connect the Jamf Pro
client to the action builder.





Connecting your Jamf Pro client to action builder

After you've connected to the system, you'll see an indicator that it's connected
and details about the instance you're connected to, as well as the actions
available for Jamf Pro.
Note: All external actions performed by an action flow
are attributed to the user who connected the external system. Therefore, it
is a best practice to use a dedicated service account rather than personal
credentials when connecting to each external system.


To connect action builder to Jamf Pro from the ITAM Overview page
In Admin Center, click
IT assets in the sidebar, then select Assets > Overview.
Click Sync computer details from Jamf Pro or Sync mobile info
from Jamf Pro. An authentication modal opens.

Enter the Jamf Pro client's Jamf Pro server URL, Client
ID, and Client secret.
Click Allow connection.



To connect your Jamf Pro client to action builder from within action
builder
In Admin Center, click
Apps and integrations in the sidebar, then select Actions > Action
flows.

Create or edit an action flow.
Open the step sidebar.
Under External actions, click Jamf Pro.
Click Connect.
Use Jamf Pro to authenticate the account. Use the Jamf URL, client
ID, and the generated client secret to authenticate.







Using Jamf Pro actions in action flows

Jamf Pro action steps can be used in action flows to streamline the management of IT
assets, such as computer inventories and mobile devices.
The following Jamf Pro actions are available:
List computer
inventories
List mobile
devices
Lock device
Restart device
Erase device




Listing computer inventories

Use the List computer inventories action to retrieve a list of computer
assets.
This action has the following inputs and outputs:










Variables




Inputs
None


Output
Computer identification, hardware, purchasing, location,
and user assignment data








Listing mobile devices

Use the List mobile devices action to retrieve a list of mobile device
assets.
This action has the following inputs and outputs:










Variables




Inputs
None


Output
Device identification, hardware, purchasing, location,
and user assignment data








Locking devices

Use the Lock device action to lock a managed device remotely. When an
agent executes an action flow containing this action, they are prompted to
provide a pin, which will be required to unlock the device.
Note: The
pin value isn't stored in a visible way. You must
record it outside of Zendesk.

This action has the following inputs and outputs:










Variables




Inputs

device_id, Pin



Output
Device and request details








Restarting devices

Use the Restart device action to automatically restart a managed device
remotely.
This action has the following inputs and outputs:










Variables




Inputs
device_id


Output
Device and request details








Erasing devices

Use the Erase device action to automatically wipe a managed device
remotely.
This action has the following inputs and outputs:










Variables




Inputs

device_id, pin



Output
Device and request details









Using templated action flows to synchronize assets with Jamf Pro

To make it as simple as possible to incorporate your IT asset data into your Zendesk
workflows, the following pre-built but customizable action flow templates are
provided to help you synchronize your asset data with Jamf Pro during:
Jamf for computers
Jamf for mobile
devices


Note: The action flow templates described in this article describe the
templates currently available. If you activated the ITAM EAP templates, you must
migrate to the new, generally available templates by June 8, 2026.


To create a templated action flow
In Admin Center, click
IT assets in the sidebar, then select Assets > Overview.
Select the template you want to create: Jamf for computers or Jamf
for mobile devices. An action flow is created with pre-populated
steps and values.

Connect your Jamf Pro account.

Activate the templated action
flow.




Template: Jamf for computers

This action flow syncs Jamf Pro computer device inventory data with Zendesk asset
records and is composed of the following steps:

Action flow trigger: Schedule. The action flow trigger, which
initiates the action flow on a daily basis. A default time at which
to initiate the action flow is preconfigured, but can be
adjusted.


Utility: Repeat while conditions are met. A looping step
configured to repeat the following actions while there are additional
pages of devices:

External actions: Jamf Pro: Fetch computer devices.
Fetches computer device data from Jamf Pro.


Utility: Update custom variable. Updates variables
related to cursor pagination of the Jamf Pro computer
devices.

Utility: Custom code. Custom JavaScript that maps the
Jamf Pro computer device data to the appropriate asset type and
status in Zendesk. If the device is assigned to a user, the
Zendesk asset status is In use; otherwise, the status
is Available.

Note: Validate and customize the
pre-defined JavaScript as needed.


Zendesk actions: Batch import assets. Creates or updates
asset records in Zendesk and automatically maps Jamf Pro
computer device details to asset fields in Zendesk.







Template: Jamf for mobile devices

This action flow syncs Jamf Pro mobile device inventory data with Zendesk asset
records and is composed of the following steps:

Action flow trigger: Schedule. The action flow trigger, which
initiates the action flow on a daily basis. A default time at which
to initiate the action flow is preconfigured, but can be
adjusted.


Utility: Repeat while conditions are met. A looping step
configured to repeat the following actions while there are additional
pages of devices:

External actions: Jamf Pro: Fetch mobile devices.
Fetches mobile device data from Jamf Pro.


Utility: Update custom variable. Updates variables
related to cursor pagination of the Jamf Pro mobile
devices.

Utility: Custom code. Custom JavaScript that maps the
Jamf Pro mobile device data to the appropriate asset type and
status in Zendesk. If the device is assigned to a user, the
Zendesk asset status is In use; otherwise, the status
is Available.

Note: Validate and customize the
pre-defined JavaScript as needed.


Zendesk actions: Batch import assets. Creates or updates
asset records and associated users in Zendesk and automatically
maps Jamf Pro mobile device details to asset fields in
Zendesk.







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