Managing external email targets

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<p class="p">In coordination with triggers and automations, <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408883282458-Notifying-external-targets#topic_hvf_eoa_vb" target="_blank">email targets</a> allow you to send notifications to external
email addresses based on ticket events in Zendesk Support. Email targets can
be edited, deleted, deactivated, and reactivated. </p>
<p class="p"> Zendesk Support attempts to send notifications to an external target 21 times.
If all attempts fail, the target is automatically deactivated and all
Zendesk admins are notified. If a target is manually deleted or deactivated,
admins aren't notified. </p>
<div class="note note">
<span class="notetitle">Note:</span> Trial accounts are limited to a maximum of 10 targets. Paid accounts do not
have target limits. </div>
<div class="p">This article contains the following topics:<ul class="ul" id="topic-1__ul_lxg_5qz_ddc">
<li class="li"><a class="xref" href="#topic_ejs_dqz_ddc">Editing an email target</a></li>
<li class="li"><a class="xref" href="#topic_xhf_3qz_ddc">Deleting an email target</a></li>
<li class="li"><a class="xref" href="#topic_lxg_lqz_ddc">Deactivating and reactivating an email target</a></li>
</ul>
</div>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_ejs_dqz_ddc">
<h2 class="title topictitle2" id="ariaid-title2">Editing an email target</h2>
<div class="body">
<p class="p">You can modify the details of an email target after you add it.</p>
<div class="p">
<strong class="ph b">To edit a target</strong><ol class="ol" id="topic_ejs_dqz_ddc__ol_ud1_3qz_ddc">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_ejs_dqz_ddc__d7e1768" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_apps_integrations_icon.png">
<strong class="ph b">Apps and integrations</strong> in the sidebar, then select <strong class="ph b">Targets &gt; Targets</strong>.</span></li>
<li class="li">Locate the target you want to edit and click
<strong class="ph b">Edit</strong>.</li>
<li class="li">Make your changes, then select <strong class="ph b">Update target</strong> from
the drop-down list at the bottom of the page.</li>
<li class="li">Click <strong class="ph b">Submit</strong>. </li>
</ol>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_xhf_3qz_ddc">
<h2 class="title topictitle2" id="ariaid-title3">Deleting an email target</h2>
<div class="body">
<p class="p">If you no longer need an email target, you can delete it.</p>
<div class="p">
<strong class="ph b">To delete a target</strong><ol class="ol" id="topic_xhf_3qz_ddc__ol_my5_cpt_d2b">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_xhf_3qz_ddc__d7e1768" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_apps_integrations_icon.png">
<strong class="ph b">Apps and integrations</strong> in the sidebar, then select <strong class="ph b">Targets &gt; Targets</strong>.</span></li>
<li class="li">Locate the target you want to edit and click
<strong class="ph b">Edit</strong>.</li>
<li class="li">Select <strong class="ph b">Delete target</strong> from the drop-down list at
the bottom of the page.</li>
<li class="li">Click <strong class="ph b">Submit</strong>. </li>
</ol>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title4" class="topic nested1" id="topic_lxg_lqz_ddc">
<h2 class="title topictitle2" id="ariaid-title4">Deactivating and reactivating an email target</h2>
<div class="body">
<p class="p">If you temporarily don't need an email target, you can deactivate it and
then reactivate it again when you're ready.</p>
<div class="p">
<strong class="ph b">To deactivate or reactivate a target</strong><ol class="ol" id="topic_lxg_lqz_ddc__ol_oy5_cpt_d2b">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_lxg_lqz_ddc__d7e1768" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_apps_integrations_icon.png">
<strong class="ph b">Apps and integrations</strong> in the sidebar, then select <strong class="ph b">Targets &gt; Targets</strong>.</span></li>
<li class="li">Locate the target and click <strong class="ph b">Deactivate</strong> or
<strong class="ph b">Activate</strong>.</li>
</ol>
</div>
</div>
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