Adding WeChat social messaging channels

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<span class="attentiontitle"></span> Customers without Zendesk Suite must have Support and Chat with the Social Messaging add-on to use this feature.</div>
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<span class="fastpathtitle">Location: </span> <span class="ph">Admin Center &gt; Channels &gt; Messaging and social &gt;
Messaging</span>
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<p class="p" dir="ltr">This article describes how you can add WeChat social messaging channels. WeChat is
a popular, China-based mobile text and voice messaging communication service.</p>
<p class="p">You must have a WeChat official account to configure WeChat in Zendesk. Zendesk recommends
selecting a WeChat Service Account.
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<p class="p">This article contains the following sections:</p>
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<ul class="ul" id="topic_xmw_sq5_w2b__ul_xqx_nlp_5fb">
<li class="li"><a class="xref" href="#topic_dlt_xc5_hlb">Adding a WeChat channel</a></li>
<li class="li"><a class="xref" href="ac_channels_line.html#topic_p1z_flp_bmb">Next steps</a></li>
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<h2 class="title topictitle2" id="ariaid-title2">Adding a WeChat channel</h2>
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<p class="p" dir="ltr">To support WeChat social messages, you can add one or more WeChat channels. You
must be an admin to add WeChat channels. </p>
<p class="p" dir="ltr"><strong class="ph b">To add a WeChat channel</strong></p>
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<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_dlt_xc5_hlb__d8e744" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_channels_icon.png">
<strong class="ph b">Channels</strong> in the sidebar, then select <strong class="ph b">Messaging and social &gt;
Messaging</strong>.</span></li>
<li class="li">Click <strong class="ph b">Add channel</strong> and select <strong class="ph b">WeChat</strong> from the drop-down.</li>
<li class="li">Click the <strong class="ph b">Link account</strong> button, and follow the instructions to scan your WeChat QR
code.</li>
<li class="li">Scan the QR code using WeChat on your Android or iPhone device. You must be logged in as
the admin of your WeChat account on your mobile device.</li>
<li class="li">You’ll see a WeChat confirmation page in your WeChat mobile app. Click the green button
to let Zendesk manage your WeChat messages. After you confirm from your mobile device,
your browser will automatically be redirected back to the Channels page.</li>
<li class="li">(optional) In the WeChat channel details window, enter a unique name for this channel.
It may take a few seconds for the WeChat channel details window to reappear.</li>
<li class="li">Click <strong class="ph b">Save changes</strong>.</li>
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<p class="p">After you add a WeChat channel, be sure to <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6073485578010" target="_blank">enable access for agents</a> who will participate in social messaging
conversations. Also, you can <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408838007578" target="_blank">configure automatic responses</a> to social messages your customers
send you. </p>
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