Setting up suspended ticket notifications


In addition to the Suspended tickets view, you can receive email updates on suspended tickets. Email notifications include details for all tickets currently in your suspended tickets queue, including tickets listed in previous notifications. You'll only receive the notification email if there are tickets in the suspended tickets queue.


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In addition to the Suspended tickets view, you can receive email updates on suspended tickets.
Email notifications include details for all tickets currently in your suspended tickets queue,
including tickets listed in previous notifications. You'll only receive the notification email
if there are tickets in the suspended tickets queue.
You must be an admin or an agent in a custom role with permission to manage ticket settings to
update these settings.
Related articles:


Guidelines for reviewing suspended tickets
Causes of suspended tickets


To set up suspended ticket notifications


In Admin Center, click
Objects and rules in the sidebar, then select Tickets > Settings.
Click Assignments and notifications to expand it.
For Suspended ticket notifications, select the notification frequency. Choices
include:


Never (Select this option to cancel notifications)
Every 10 minutes
Hourly digest
Daily digest


Enter the Email list you want the notifications sent to. Separate multiple
email addresses with a space.

Click Save.



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