Adding a custom favicon to your Support interface

What's my plan?

All Suites | Team, Growth, Professional, Enterprise, or Enterprise Plus

Support | Team, Professional, or Enterprise

You can brand your Zendesk Support interface with a favicon, the small icon that appears next to the title of a page in a browser tab. For example, here's how the Zendesk favicon looks:

To add a favicon to your Support interface and end-user portal

In Admin Center, click Account in the sidebar, then select Appearance > Branding.

In the Favicon section, click Choose File, and then select the image you want to use. You can use .ico or .jpg file formats, .svg file formats are not supported.

Be sure to pick a square image that is the same number of pixels high as it is wide (for example, 20x20).

Remember to pick something simple and recognizable that will be easy to see even if it appears very small in the user's browser.

Click Save at the bottom of the page.

For information about how to update the favicon for your Help Center, see Branding your Help Center.