Zendesk system requirements


Zendesk is a web-based application that runs in a web browser.


Zendesk is a web-based application that runs in a web browser.
This article contains the following topics:
General requirements
Desktop browser requirements
Mobile browser requirements




General requirements

You need Windows or macOS operating system to run Zendesk. See Microsoft or Apple's website
for the requirements.
General requirements


Operating system:
Windows
macOS


Network speed:
Download speed of 10 Mbps or greater
Upload speed of 10 Mbps or greater


Memory:
8 GB of RAM or more






Important: Zendesk highly advises against operating the Agent Workspace using
virtual machines.




Desktop browser requirements

Zendesk is tested with select web browsers running in Windows or macOS. Your browser must
be a stable release version, not an alpha, beta, nightly, or development build. This applies
to all browsers, regardless of operating system.
You should always use the current version of a browser. Most browsers provide an option for
automatic updates.
Browser version


Google Chrome: latest two versions Testing suggests that Google Chrome provides the
best performance.

Mozilla Firefox: latest two versions
Apple Safari: latest two versions
Microsoft Edge: latest two versions


Browser configuration:


JavaScript must be enabled or certain features won't function properly For example,
without JavaScript, certain parts of the help center, including drop-down lists on
ticket forms, don't work correctly.

Local storage must be enabled
Cookies must be enabled Some popular, industry-standard browsers restrict how cookies are recognized and
used.






Mobile browser requirements

Viewing Zendesk through a mobile browser is not supported. Instead, you need to use one of
our mobile apps to view the agent interface and a desktop browser to view all other parts of
Zendesk.
End users viewing the Web Widget or help center can a use mobile browser.
For the mobile apps:


Zendesk Support for iPhone: iOS 15.0 and higher
Zendesk Support for Android: Android 10 and higher
Zendesk for iPad: iOS 15.0 and higher


For end users viewing Web Widget (Classic) or messaging Web Widget, the following browsers are
supported on mobile:


iOS Safari: latest two versions
Android browser: latest version
Chrome Mobile for Android and iOS: latest version


For end users viewing the help center, the following browsers are supported on mobile:

Apple Safari on iOS: latest version
Google Chrome Mobile for Android: latest version



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