Agent Workspace system resource recommendations

<p><span style="color: #080707;">This article describes the minimum and recommended technical requirements for using the <a href="https://support.zendesk.com/hc/en-us/articles/4408821259930" rel="noopener noreferrer" target="_blank">Agent Workspace.</a></span></p>
<p><span style="color: #080707;">For an optimal experience, Zendesk recommends: </span></p>
<ul>
<li><span class="wysiwyg-color-black" style="color: #080707;">Download speed of 10 Mbps or greater</span></li>
<li><span class="wysiwyg-color-black" style="color: #080707;">Upload speed of 10 Mbps or greater</span></li>
<li><span class="wysiwyg-color-black">8 GB of RAM or more</span></li>
<li>
<span class="wysiwyg-color-black">One of the following operating systems:</span>
<ul>
<li><span class="wysiwyg-color-black">MacOS 10.12 Monterey or newer</span></li>
<li><span class="wysiwyg-color-black">Windows 10 or newer</span></li>
<li><span class="wysiwyg-color-black">For the <a href="https://support.zendesk.com/hc/en-us/articles/4408846407066" rel="noopener noreferrer" target="_blank">mobile app</a>, Android 5.0 or newer, or iOS 15.0 or newer</span></li>
</ul>
</li>
<li>
<span class="wysiwyg-color-black">One of the following web browsers:</span>
<ul>
<li><span class="wysiwyg-color-black">Google Chrome: latest two versions</span></li>
<li><span class="wysiwyg-color-black">Mozilla Firefox: latest two versions</span></li>
<li><span class="wysiwyg-color-black">Apple Safari: latest two versions</span></li>
<li><span class="wysiwyg-color-black">Microsoft Edge: latest two versions<br></span></li>
</ul>
</li>
</ul>
<p><span class="wysiwyg-color-black">Minimum requirements are: <br></span></p>
<ul>
<li><span class="wysiwyg-color-black">Download speed of 5 Mbps or more</span></li>
<li><span class="wysiwyg-color-black">Upload speed of 5 Mbps or more</span></li>
<li><span class="wysiwyg-color-black">At least 5 GB of RAM<br></span></li>
</ul>
<p><span style="color: #080707;">We recommend testing these requirements on the same hardware, network, physical location, and browser as your users. For virtual environments, such as VDI, run all tests from within that virtual environment.</span></p>
<div class="note important">
<span class="importantttitle"><strong>Important</strong>:</span> Zendesk highly advises against operating the Agent Workspace using virtual machines. </div>
<p><span class="wysiwyg-color-black">Testing tools:</span></p>
<ul>
<li><a href="https://www.avast.com/c-how-to-check-ram-memory" rel="noopener noreferrer" target="_blank">RAM online testing guide</a></li>
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