Agent Workspace system resource recommendations

This article describes the minimum and recommended technical requirements for using the Agent Workspace.
For an optimal experience, Zendesk recommends:

Download speed of 10 Mbps or greater
Upload speed of 10 Mbps or greater
8 GB of RAM or more

One of the following operating systems:

MacOS 10.12 Monterey or newer
Windows 10 or newer
For the mobile app, Android 5.0 or newer, or iOS 15.0 or newer



One of the following web browsers:

Google Chrome: latest two versions
Mozilla Firefox: latest two versions
Apple Safari: latest two versions
Microsoft Edge: latest two versions



Minimum requirements are:

Download speed of 5 Mbps or more
Upload speed of 5 Mbps or more
At least 5 GB of RAM

We recommend testing these requirements on the same hardware, network, physical location, and browser as your users. For virtual environments, such as VDI, run all tests from within that virtual environment.

Important: Zendesk highly advises against operating the Agent Workspace using virtual machines.
Testing tools:

RAM online testing guide
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