Zendesk system requirements

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<p id="docs-hc-snippet" style="display: none;">Zendesk is a web-based application that runs in a web browser.</p>
<div id="docs-ai-summary">
<p id="docs-ai-summary-toggle">Summary: <span id="up-triangle">◀</span><span id="down-triangle">▼</span></p>
<p id="docs-ai-summary-content">You need Windows or macOS with 8 GB RAM and a 10 Mbps network speed to run the system. Use the latest stable versions of Chrome, Firefox, Safari, or Edge with JavaScript, cookies, and local storage enabled. Mobile browser access is limited; use mobile apps for agents and supported browsers for end users viewing widgets or help centers.</p>
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<div class="body">
<p class="p">Zendesk is a web-based application that runs in a web browser. </p>
<div class="p">This article contains the following topics:<ul class="ul" id="topic-1__ul_aph_5mr_v3c">
<li class="li"><a class="xref" href="#topic_jxr_jfr_v3c">General requirements</a></li>
<li class="li"><a class="xref" href="#topic_og1_lfr_v3c">Desktop browser requirements and guidelines</a></li>
<li class="li"><a class="xref" href="#topic_nzj_lfr_v3c">Mobile browser requirements</a></li>
</ul>
</div>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_jxr_jfr_v3c">
<h2 class="title topictitle2" id="ariaid-title2">General requirements</h2>
<div class="body">
<p class="p">You need Windows or macOS operating system to run Zendesk. See Microsoft or Apple's website
for the requirements.</p>
<p class="p"><strong class="ph b">General requirements</strong></p>
<div class="p">
<ul class="ul" id="topic_jxr_jfr_v3c__ul_wyj_rfr_v3c">
<li class="li">Operating system:<ul class="ul" id="topic_jxr_jfr_v3c__ul_sdn_tns_v3c">
<li class="li">Windows</li>
<li class="li">macOS </li>
</ul>
</li>
<li class="li">Network speed:<ul class="ul" id="topic_jxr_jfr_v3c__ul_xyj_rfr_v3c">
<li class="li">Download speed of 10 Mbps or greater</li>
<li class="li">Upload speed of 10 Mbps or greater</li>
</ul>
</li>
<li class="li">Memory:<ul class="ul" id="topic_jxr_jfr_v3c__ul_yyj_rfr_v3c">
<li class="li">8 GB of RAM or more</li>
</ul>
</li>
</ul>
</div>
<div class="p">
<div class="note important">
<span class="importanttitle">Important:</span> Zendesk highly advises against operating the Agent Workspace using
virtual machines. </div>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_og1_lfr_v3c">
<h2 class="title topictitle2" id="ariaid-title3">Desktop browser requirements and guidelines</h2>
<div class="body">
<p class="p">Zendesk is tested with select web browsers running in Windows or macOS. Your browser must
be a stable release version, not an alpha, beta, nightly, or development build. This applies
to all browsers, regardless of operating system.</p>
<p class="p"><strong class="ph b">Browser guidelines</strong></p>
<ul class="ul" id="topic_og1_lfr_v3c__ul_i2f_xkc_ckc">
<li class="li">You should always use the current version of a browser. Most browsers provide an option
for automatic updates.</li>
<li class="li">
<em class="ph i">Do not share your session.</em> Your sign-in session is tied to your account and
should not be shared with others. Zendesk monitors all sessions for suspicious activity
and signs of compromise, and sharing your session may cause you to be signed out for
security reasons.</li>
</ul>
<p class="p"><strong class="ph b">Browser version</strong></p>
<div class="p">
<ul class="ul" id="topic_og1_lfr_v3c__ul_b1n_wfr_v3c">
<li class="li">Google Chrome: latest two versions<p class="p">Testing suggests that Google Chrome provides the
best performance.</p>
</li>
<li class="li">Mozilla Firefox: latest two versions</li>
<li class="li">Apple Safari: latest two versions</li>
<li class="li">Microsoft Edge: latest two versions</li>
</ul>
</div>
<p class="p"><strong class="ph b">Browser configuration</strong></p>
<div class="p">
<ul class="ul" id="topic_og1_lfr_v3c__ul_d1n_wfr_v3c">
<li class="li">JavaScript must be enabled or certain features won't function properly<p class="p">For example,
without JavaScript, certain parts of the help center, including drop-down lists on
ticket forms, don't work correctly.</p>
</li>
<li class="li">Local storage must be enabled</li>
<li class="li">Cookies must be enabled<p class="p">Some popular, industry-standard browsers <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408829106330" target="_blank">restrict how cookies are recognized and
used</a>.</p>
</li>
</ul>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title4" class="topic nested1" id="topic_nzj_lfr_v3c">
<h2 class="title topictitle2" id="ariaid-title4">Mobile browser requirements</h2>
<div class="body">
<p class="p">Viewing Zendesk through a mobile browser is not supported. Instead, you need to use one of
our mobile apps to view the agent interface and a desktop browser to view all other parts of
Zendesk.</p>
<p class="p">End users viewing the Web Widget or help center can a use mobile browser.</p>
<p class="p"><strong class="ph b">For the mobile apps:</strong></p>
<div class="p">
<ul class="ul" id="topic_nzj_lfr_v3c__ul_r33_zfr_v3c">
<li class="li">Zendesk Support for iPhone: iOS 15.0 and higher</li>
<li class="li">Zendesk Support for Android: Android 10 and higher</li>
<li class="li">Zendesk for iPad: iOS 15.0 and higher</li>
</ul>
</div>
<p class="p"><strong class="ph b">For end users viewing Web Widget (Classic) or messaging Web Widget, the following browsers are
supported on mobile:</strong></p>
<div class="p">
<ul class="ul" id="topic_nzj_lfr_v3c__ul_u5w_dhr_v3c">
<li class="li">iOS Safari: latest two versions</li>
<li class="li">Android browser: latest version</li>
<li class="li">Chrome Mobile for Android and iOS: latest version</li>
</ul>
</div>
<p class="p"><strong class="ph b">For end users viewing the help center, the following browsers are supported on mobile:</strong></p>
<ul class="ul" id="topic_nzj_lfr_v3c__ul_vns_z1h_w4">
<li class="li">Apple Safari on iOS: latest version</li>
<li class="li">Google Chrome Mobile for Android: latest version</li>
</ul>
</div>
</div>
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