Activating and deactivating dark mode for your account

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<div id="docs-wmp-link"><a href="https://support.zendesk.com/hc/en-us/articles/5411234991258-plan" rel="noopener noreferrer" target="_blank">What's my plan?</a></div>
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<p class="p">Admins have an account-wide setting that allows agents to <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9011095783322" rel="noopener noreferrer" target="_blank">switch between dark mode and light mode</a> in Support. When this setting is turned on, agents can use their profile menu to <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9011095783322#topic_j15_wxq_slb" rel="noopener noreferrer" target="_blank">turn dark mode on and off</a>. This setting works for Support only, not Admin Center or other Zendesk products and apps. See <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9011095783322#topic_x5k_f42_r2c" rel="noopener noreferrer" target="_blank">Dark mode limitations</a>. </p>
<p class="p">This article contains the following sections:</p>
<ul class="ul" id="topic-1__ul_f1f_wxq_slb">
<li class="li" data-list-item-id="e142b93720f58cbbe8dbcbcdd6bc9e976"><a class="xref" href="#topic_bhz_pzh_q2c">Activating dark mode for your account</a></li>
<li class="li" data-list-item-id="e1c9c6c084c00bf7a1dcd7ed67f58d897"><a class="xref" href="#topic_qxs_cq3_q2c">Deactivating dark mode for your account</a></li>
</ul>
</div><div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_bhz_pzh_q2c">
<h2 class="title topictitle2" id="ariaid-title2">Activating dark mode for your account</h2>
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<p class="p">When activated, dark mode in Support provides agents with the flexibility to choose the interface that best suits their needs. Dark mode is activated by default. </p>
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<p><strong class="ph b">To activate dark mode for your account</strong></p>
<ol class="ol" id="topic_bhz_pzh_q2c__ol_izl_nxg_s2c">
<li class="li" data-list-item-id="e39cab9a06a541afb577a8cb1afd84d4e">
<span class="ph">In </span><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" rel="noopener noreferrer" target="_blank"><span class="ph">Admin Center</span></a><span class="ph">, click <img class="wysiwyg-image" id="topic_bhz_pzh_q2c__d8e1073" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_workspaces_icon.png"> <strong class="ph b">Workspaces</strong> in the sidebar, then select <strong class="ph b">Agent tools &gt; Agent interface</strong>.</span>
</li>
<li class="li" data-list-item-id="efc05befb255b9bd45ad632c57d44bf54">
<p>Select <strong class="ph b">Allow agents to turn on dark mode in Agent Workspace</strong>.</p>
<p class="p"><img class="wysiwyg-image img-screenshot" id="topic_bhz_pzh_q2c__image_m3y_hl3_q2c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/agent_interface_dark_mode_activate2.png" width="600"></p>
</li>
<li class="li" data-list-item-id="e678da5214fb5cc7d1408e2ebca141978">
<p>Click <strong class="ph b">Save</strong> to save your settings.</p>
<p class="p">When dark mode is activated, agents can use the Display menu in their profile to <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9011095783322#topic_j15_wxq_slb" rel="noopener noreferrer" target="_blank">turn dark mode on and off</a>.</p>
</li>
</ol>
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</div><div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_qxs_cq3_q2c">
<h2 class="title topictitle2" id="ariaid-title3">Deactivating dark mode for your account</h2>
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<p class="p">In certain cases, you might not want agents to use dark mode. For example, if you have apps or custom integrations that don't work well with dark mode.</p>
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<p><strong class="ph b">To deactivate dark mode for your account</strong></p>
<ol class="ol" id="topic_qxs_cq3_q2c__ol_kmm_pxg_s2c">
<li class="li" data-list-item-id="ef37694218140c4a01804b7e3edda9783">
<span class="ph">In </span><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" rel="noopener noreferrer" target="_blank"><span class="ph">Admin Center</span></a><span class="ph">, click <img class="wysiwyg-image" id="topic_qxs_cq3_q2c__d8e1073" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_workspaces_icon.png"> <strong class="ph b">Workspaces</strong> in the sidebar, then select <strong class="ph b">Agent tools &gt; Agent interface</strong>.</span>
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<li class="li" data-list-item-id="e9a3ac6cf256190024b75d790e70402c5">
<p>Deselect <strong class="ph b">Allow agents to turn on dark mode in Agent Workspace</strong>.</p>
<p class="p"><img class="wysiwyg-image img-screenshot" id="topic_qxs_cq3_q2c__image_xd2_sq3_q2c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/agent_interface_dark_mode_activate2.png" width="600"></p>
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<li class="li" data-list-item-id="eb04747eb2d456830fc70c73565345514">Click <strong class="ph b">Save</strong>.</li>
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<p class="p">When dark mode is deactivated, agents will not see a Display menu when they click their profile icon.</p>
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