Branding the Support interface


You can customize the colors and logo of the Support interface to match your company's branding. You can also customize the account name that appears on interface pages and in email messages. Making these changes affects the agent interface for all of your Zendesk Support agents.


What's my plan?







All Suites

Team, Growth, Professional, Enterprise, or Enterprise Plus










Support

Team, Professional, or Enterprise









You can customize the colors and logo of the Support interface to match your
company's branding. You can also customize the account name that appears on
interface pages and in email messages. Making these changes affects the
agent interface for all of your Zendesk Support agents.
This article includes the following sections:

Customizing colors in the Support interface
Changing your Support account name

Related topics

Adding a custom favicon to
your Zendesk
Renaming your
subdomain



Customizing colors in the Support interface

This section describes how you can customize the colors of the interface
to match your company's branding.
To customize the colors of the Support interface

In Admin Center, click
Account in the sidebar, then select Appearance > Branding.
In the Colors section, next to Brand Color, enter a hex
value or select a custom color.

To save the color scheme, click Save.
Open Support to see
the change.
To go back to the original color scheme, click Revert to
default colors, then click Save.

When an agent turns on dark mode, it
does not change the brand color you have set for the Support
interface.



Changing your Support account name

You can change your account name to match your brand. This account name
appears on page tabs in the Support interface and in email
notifications sent to your customers. This section describes how to
change your account name, to change the icon (favicon) that appears
next to your Support account name, see Adding a custom favicon to
your Support interface.
The account name is different from the subdomain. Changing

the account's name doesn't change the email address of your
account. If you want to rename your subdomain, see Renaming your
subdomain.
To change your Support account name

In Admin Center, click
Account in the sidebar, then select Appearance > Branding.
In the Your Zendesk account name section, enter a new
account name.

Click Save.
Refresh your browser window to see the change.
Typically, when you change your account name, your
account's default organization name
changes automatically to match.
If your account
already has an organization with the same name as your new
account name, the default organization name does not change.
Accounts cannot have two organizations with the same
name.



{
"@context": "https://schema.org",
"@type": "TechArticle",
"@id": "https://support.zendesk.com/hc/en-us/articles/4408842817434",
"url": "https://support.zendesk.com/hc/en-us/articles/4408842817434",
"headline": "Branding the Support interface",
"description": "You can customize the colors and account name of the Support interface to align with your company's branding, affecting the agent interface and email notifications.",
"articleSection": "Zendesk basics",
"datePublished": "2021-10-16T03:59:38+00:00",
"dateModified": "2026-04-09T22:04:01.453341+00:00",
"inLanguage": "en-US",
"mainEntityOfPage": {
"@type": "WebPage",
"@id": "https://support.zendesk.com/hc/en-us/articles/4408842817434"
},
"author": {
"@type": "Organization",
"name": "Zendesk",
"@id": "https://www.zendesk.com"
},
"publisher": {
"@type": "Organization",
"name": "Zendesk",
"@id": "https://www.zendesk.com"
},
"isPartOf": {
"@type": "WebSite",
"name": "Zendesk Help",
"@id": "https://support.zendesk.com/hc/"
},
"about": {
"@type": "SoftwareApplication",
"name": "Zendesk",
"@id": "https://www.zendesk.com"
}
}
