Zendesk Support system requirements

Zendesk Support is a web-based SaaS (software as a service) application that runs in a web browser.

Before you use Support, make sure your computer meets or exceeds the minimum hardware requirements for your operating system (Windows or macOS). See Microsoft or Apple's website for the requirements.

Zendesk Support is tested with the following web browsers running in Windows or macOS. Your browser must be a stable release version; not an alpha, beta, nightly, or development build. This applies to all browsers, regardless of operating system.

Tip: Our testing suggests that Google Chrome provides the best performance when running Zendesk.

For the agent and administrator user interface:

Google Chrome: latest two versions

Mozilla Firefox: latest two versions

Apple Safari: latest two versions

Microsoft Edge: latest two versions

Browser configuration:

JavaScript must be enabled

Cookies must be enabled

Local storage must be enabled

TLS v1.2 or above

Some popular, industry-standard browsers restrict how cookies are recognized and used. For more information, see Zendesk support for cookie-restricted browsers (Safari, Chrome).

For the mobile apps:

Zendesk Support for iPhone: iOS 15.0 and higher

Zendesk Support for Android: Android 8.0 and higher

Zendesk for iPad: iOS 15.0 and higher

Note: Viewing the agent and admin interface through a mobile browser is not supported. Instead, you need to use one of our mobile apps to view the agent interface and a desktop browser to view the admin interface.

For help center end user and admin pages

See Browsers supported by help center.

For Web Widget end user pages

See Browsers supported by Web Widget (Classic). Also applies to Web Widget.

For the Zendesk Agent Workspace

See Resource recommendations for the Zendesk Agent Workspace.

For voice

Same requirements as Zendesk Support. See Setting up your Zendesk browser or phone to take calls.

For chat

See Zendesk Chat system requirements.

For reporting and analytics

Same requirements as Zendesk Support. For more details, see Browsers supported by Explore.