Branding the Support interface

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<p id="docs-hc-snippet" style="display: none;">You can customize the colors and logo of the Support interface to match your company's branding. You can also customize the account name that appears on interface pages and in email messages. Making these changes affects the agent interface for all of your Zendesk Support agents.</p>
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<p class="p">You can customize the colors and logo of the Support interface to match your
company's branding. You can also customize the account name that appears on
interface pages and in email messages. Making these changes affects the
agent interface for all of your Zendesk Support agents. </p>
<p class="p">This article includes the following sections: </p>
<ul class="ul" id="topic_tv5_sz5_hp__ul_klc_kk2_4nb">
<li class="li"><a class="xref" href="#topic_jwg_wj2_4nb">Customizing colors in the Support interface</a></li>
<li class="li"><a class="xref" href="#topic_j34_xj2_4nb">Changing your Support account name</a></li>
</ul>
<p class="p"><strong class="ph b">Related topics</strong></p>
<ul class="ul" id="topic_tv5_sz5_hp__ul_icf_vk2_4nb">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408828956186" target="_blank">Adding a custom favicon to
your Zendesk</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408845973914" target="_blank">Renaming your
subdomain</a></li>
</ul>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_jwg_wj2_4nb">
<h2 class="title topictitle2" id="ariaid-title2">Customizing colors in the Support interface</h2>
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<p class="p">This section describes how you can customize the colors of the interface
to match your company's branding.</p>
<p class="p"><strong class="ph b">To customize the colors of the Support interface</strong></p>
<ol class="ol" id="topic_jwg_wj2_4nb__ol_d1m_dk2_4nb">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_jwg_wj2_4nb__d8e429" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_icon.png">
<strong class="ph b">Account</strong> in the sidebar, then select <strong class="ph b">Appearance &gt; Branding</strong>.</span></li>
<li class="li">In the Colors section, next to <strong class="ph b">Brand Color</strong>, enter a hex
value or select a custom color.<p class="p"><img class="image img-screenshot" id="topic_jwg_wj2_4nb__image_pby_52d_xgc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/support_brand_colors2.png" width="350"></p>
</li>
<li class="li">To save the color scheme, click <strong class="ph b">Save</strong>.</li>
<li class="li">Open <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408838272410" target="_blank">Support</a> to see
the change.</li>
<li class="li">To go back to the original color scheme, click <strong class="ph b">Revert to
default colors</strong>, then click <strong class="ph b">Save</strong>.</li>
</ol>
<p class="p">When an agent <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9011095783322#topic_j15_wxq_slb" target="_blank">turns on dark mode</a>, it
does not change the brand color you have set for the Support
interface.</p>
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</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_j34_xj2_4nb">
<h2 class="title topictitle2" id="ariaid-title3">Changing your Support account name</h2>
<div class="body">
<p class="p">You can change your account name to match your brand. This account name
appears on page tabs in the Support interface and in email
notifications sent to your customers. This section describes how to
change your account name, to change the icon (favicon) that appears
next to your Support account name, see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408828956186" target="_blank">Adding a custom favicon to
your Support interface</a>.</p>
<p class="p">The account name is different from the <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408883411354#topic_swn_h2f_3xb" target="_blank">subdomain</a>. Changing

the account's name doesn't change <em class="ph i">the email address</em> of your
account. If you want to rename your subdomain, see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408845973914-Renaming-your-subdomain-the-side-effects" target="_blank">Renaming your
subdomain</a>.</p>
<p class="p"><strong class="ph b">To change your Support account name</strong></p>
<ol class="ol" id="topic_j34_xj2_4nb__ol_imn_fm2_4nb">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_j34_xj2_4nb__d8e429" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_account_icon.png">
<strong class="ph b">Account</strong> in the sidebar, then select <strong class="ph b">Appearance &gt; Branding</strong>.</span></li>
<li class="li">In the <strong class="ph b">Your Zendesk account name</strong> section, enter a new
account name.<p class="p"><img class="image img-screenshot" id="topic_j34_xj2_4nb__image_iww_2r2_4nb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/account_name_change2.png" width="730"></p>
</li>
<li class="li">Click <strong class="ph b">Save</strong>.</li>
<li class="li">Refresh your browser window to see the change. <p class="p"><img class="image img-screenshot" id="topic_j34_xj2_4nb__image_gjy_hr2_4nb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/account_name_tab2.png" width="250"></p>
Typically, when you change your account name, your
account's default <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408886146842" target="_blank">organization</a> name
changes automatically to match. <p class="p"><img class="image img-screenshot" id="topic_j34_xj2_4nb__image_n5r_5r2_4nb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/org_name_change2.png" width="350"></p>
If your account
already has an organization with the same name as your new
account name, the default organization name does not change.
Accounts cannot have two organizations with the same
name.</li>
</ol>
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