Languages supported by AI agents

AI agents support many languages in responses generated from use cases, generative replies, and agentic AI.


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AI agents support many languages in responses generated from use cases, generative
replies, and agentic AI.
Language understanding is multi-directional and supports horizontal text written
left-to-right and right-to-left, as well as vertically written text.
Transliteration is not supported for language input. Users must use the native script of
the supported language. For example, Russian must be entered in Cyrillic; transliterated
text, such as using Latin characters for Russian, won't be recognized.


Tip: If you don’t see your language and want to
request support for it, contact Zendesk customer support.

This article contains the following topics:

Languages supported by use cases, generative replies, and agentic AI
Languages supported by automatic translations
Languages that support pronoun formality



Languages supported by use cases, generative replies, and agentic AI

Use cases, generative replies, and agentic AI fully support any of the languages in
the list below. Additional languages outside of this list may also be supported, but
we cannot guarantee that an AI agent will be fluent in them.












Albanian
Amharic
Arabic
Armenian
Bengali
Bosnian
Bulgarian
Burmese
Catalan
Chinese
Croatian
Cushitic
Czech
Danish
Dutch
English
Estonian
Ewe
Finnish
French
Georgian
German
Greek
Gujarati
Haitian
Hausa
Hebrew




Hindi
Hmong
Hungarian
Icelandic
Igbo
Indonesian
Italian
Japanese
Kannada
Kazakh
Kinyarwanda
Korean
Latvian
Lingala
Lithuanian
Luganda
Macedonian
Malay
Malayalam
Marathi
Mongolian
Norwegian
Odia
Oromo
Persian
Polish




Portuguese
Punjabi
Romanian
Russian
Serbian
Shona
Slovak
Slovenian
Somali
Sotho
Spanish
Swahili
Swedish
Tagalog
Tamil
Te Reo Maori
Telugu
Thai
Turkish
Twi
Ukrainian
Urdu
Vietnamese
Wolof
Xhosa
Yoruba
Zulu










Languages supported by automatic translations

When you add a supported language with automatic
translations available, an AI agent’s system replies and dialogues are automatically
translated by AI. The source of the translations is always the default language.
Automatic translations are available for any of the languages in the table below.












Arabic
Bulgarian
Czech
Danish
Dutch
English
Finnish
French
German
Greek




Hebrew
Hindi
Hungarian
Indonesian
Italian
Japanese
Korean
Norwegian
Polish
Portuguese




Romanian
Russian
Simplified Chinese
Spanish
Swedish
Thai
Turkish
Ukrainian
Vietnamese










Languages that support pronoun formality

The languages in the table below support pronoun formality.













Albanian


Amharic


Arabic


Armenian


Bengali


Bosnian


Bulgarian


Burmese


Catalan


Croatian


Czech


Danish


Dutch


Estonian


French


Georgian


German


Greek


Hausa






Hebrew


Hindi


Hungarian


Icelandic


Indonesian


Italian


Japanese


Kannada


Kazakh


Korean


Latvian


Lithuanian


Macedonian


Malayalam


Marathi


Mongolian


Norwegian


Persian






Polish


Portuguese


Punjabi


Romanian


Russian


Serbian


Slovak


Slovenian


Spanish


Tagalog


Tamil


Telugu


Thai


Turkish


Ukrainian


Urdu


Vietnamese


Yoruba










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