Languages supported by AI agents

<body>
<p id="docs-hc-snippet" style="display: none;">AI agents support many languages in responses generated from use cases, generative replies, and agentic AI.</p>
<div class="article-banners">
<div id="docs-wmp-link">
<a href="https://support.zendesk.com/hc/en-us/articles/5411234991258-plan" rel="noopener" target="_blank">What's my plan?</a>
</div>

<div class="article-banner" id="suite_all">
<table>
<tbody>
<tr>
<td>
<strong>All Suites</strong>
</td>
<td>Team, Growth, Professional, Enterprise, or Enterprise Plus</td>
</tr>
</tbody>
</table>
</div>

<div class="article-banner" id="support_all">
<table>
<tbody>
<tr>
<td>
<strong>Support</strong>
</td>
<td>Team, Professional, or Enterprise</td>
</tr>
</tbody>
</table>
</div>

</div>

<div class="body">

<p class="p">AI agents support many languages in responses generated from use cases, generative
replies, and agentic AI. </p>
<p class="p">Language understanding is multi-directional and supports horizontal text written
left-to-right and right-to-left, as well as vertically written text. </p>
<p class="p">Transliteration is not supported for language input. Users must use the native script of
the supported language. For example, Russian must be entered in Cyrillic; transliterated
text, such as using Latin characters for Russian, won't be recognized.</p>
<div class="p">
<div class="note tip" id="adv_language_support__note_m3r_t53_ljc">
<span class="tiptitle">Tip:</span> If you don’t see your language and want to
request support for it, <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408843597850" target="_blank">contact Zendesk customer support</a>. </div>
</div>
<p class="p">This article contains the following topics:</p>
<ul class="ul" id="adv_language_support__ul_fbd_v53_ljc">
<li class="li"><a class="xref" href="#topic_pdf_tt3_ljc">Languages supported by use cases, generative replies, and agentic AI</a></li>
<li class="li"><a class="xref" href="#topic_qvc_5t3_ljc">Languages supported by automatic translations</a></li>
<li class="li"><a class="xref" href="#topic_c5z_5t3_ljc">Languages that support pronoun formality</a></li>
</ul>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_pdf_tt3_ljc">
<h2 class="title topictitle2" id="ariaid-title2"><strong class="ph b">Languages supported by use cases, generative replies, and agentic AI</strong></h2>
<div class="body">
<p class="p">Use cases, generative replies, and agentic AI fully support any of the languages in
the list below. Additional languages outside of this list may also be supported, but
we cannot guarantee that an AI agent will be fluent in them.</p>
<div class="p">
<div class="tablenoborder">
<table border="1" cellpadding="4" cellspacing="0" class="table" frame="border" id="topic_pdf_tt3_ljc__table_bxy_2v3_ljc" rules="all" summary="">
<colgroup>
<col>
<col>
<col>
</colgroup>
<tbody class="tbody">
<tr class="row">
<td class="entry row-nocellborder" style="vertical-align:top;">
<ul class="ul" id="topic_pdf_tt3_ljc__ul_cxy_2v3_ljc">
<li class="li">Albanian</li>
<li class="li">Amharic</li>
<li class="li">Arabic</li>
<li class="li">Armenian</li>
<li class="li">Bengali</li>
<li class="li">Bosnian</li>
<li class="li">Bulgarian</li>
<li class="li">Burmese</li>
<li class="li">Catalan</li>
<li class="li">Chinese</li>
<li class="li">Croatian</li>
<li class="li">Cushitic</li>
<li class="li">Czech</li>
<li class="li">Danish</li>
<li class="li">Dutch</li>
<li class="li">English</li>
<li class="li">Estonian</li>
<li class="li">Ewe</li>
<li class="li">Finnish</li>
<li class="li">French</li>
<li class="li">Georgian</li>
<li class="li">German</li>
<li class="li">Greek</li>
<li class="li">Gujarati</li>
<li class="li">Haitian</li>
<li class="li">Hausa</li>
<li class="li">Hebrew</li>
</ul>
</td>
<td class="entry row-nocellborder" style="vertical-align:top;">
<ul class="ul" id="topic_pdf_tt3_ljc__ul_dxy_2v3_ljc">
<li class="li">Hindi</li>
<li class="li">Hmong</li>
<li class="li">Hungarian</li>
<li class="li">Icelandic</li>
<li class="li">Igbo</li>
<li class="li">Indonesian</li>
<li class="li">Italian</li>
<li class="li">Japanese</li>
<li class="li">Kannada</li>
<li class="li">Kazakh</li>
<li class="li">Kinyarwanda</li>
<li class="li">Korean</li>
<li class="li">Latvian</li>
<li class="li">Lingala</li>
<li class="li">Lithuanian</li>
<li class="li">Luganda</li>
<li class="li">Macedonian</li>
<li class="li">Malay</li>
<li class="li">Malayalam</li>
<li class="li">Marathi</li>
<li class="li">Mongolian</li>
<li class="li">Norwegian</li>
<li class="li">Odia</li>
<li class="li">Oromo</li>
<li class="li">Persian</li>
<li class="li">Polish</li>
</ul>
</td>
<td class="entry cellrowborder" style="vertical-align:top;">
<ul class="ul" id="topic_pdf_tt3_ljc__ul_exy_2v3_ljc">
<li class="li">Portuguese</li>
<li class="li">Punjabi</li>
<li class="li">Romanian</li>
<li class="li">Russian</li>
<li class="li">Serbian</li>
<li class="li">Shona</li>
<li class="li">Slovak</li>
<li class="li">Slovenian</li>
<li class="li">Somali</li>
<li class="li">Sotho</li>
<li class="li">Spanish</li>
<li class="li">Swahili</li>
<li class="li">Swedish</li>
<li class="li">Tagalog</li>
<li class="li">Tamil</li>
<li class="li">Te Reo Maori</li>
<li class="li">Telugu</li>
<li class="li">Thai</li>
<li class="li">Turkish</li>
<li class="li">Twi</li>
<li class="li">Ukrainian</li>
<li class="li">Urdu</li>
<li class="li">Vietnamese</li>
<li class="li">Wolof</li>
<li class="li">Xhosa</li>
<li class="li">Yoruba</li>
<li class="li">Zulu</li>
</ul>
</td>
</tr>
</tbody>
</table>
</div>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_qvc_5t3_ljc">
<h2 class="title topictitle2" id="ariaid-title3"><strong class="ph b">Languages supported by automatic translations</strong></h2>
<div class="body">
<p class="p">When you <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/10701417287194#topic_rmc_kzx_jgc" target="_blank">add a supported language</a> with automatic
translations available, an AI agent’s system replies and dialogues are automatically
translated by AI. The source of the translations is always the default language.</p>
<p class="p">Automatic translations are available for any of the languages in the table below.</p>
<div class="p">
<div class="tablenoborder">
<table border="1" cellpadding="4" cellspacing="0" class="table" frame="border" id="topic_qvc_5t3_ljc__table_p2v_fv3_ljc" rules="all" summary="">
<colgroup>
<col>
<col>
<col>
</colgroup>
<tbody class="tbody">
<tr class="row">
<td class="entry row-nocellborder" style="vertical-align:top;">
<ul class="ul" id="topic_qvc_5t3_ljc__ul_q2v_fv3_ljc">
<li class="li">Arabic</li>
<li class="li">Bulgarian</li>
<li class="li">Czech</li>
<li class="li">Danish</li>
<li class="li">Dutch</li>
<li class="li">English</li>
<li class="li">Finnish</li>
<li class="li">French</li>
<li class="li">German</li>
<li class="li">Greek</li>
</ul>
</td>
<td class="entry row-nocellborder" style="vertical-align:top;">
<ul class="ul" id="topic_qvc_5t3_ljc__ul_r2v_fv3_ljc">
<li class="li">Hebrew</li>
<li class="li">Hindi</li>
<li class="li">Hungarian</li>
<li class="li">Indonesian</li>
<li class="li">Italian</li>
<li class="li">Japanese</li>
<li class="li">Korean</li>
<li class="li">Norwegian</li>
<li class="li">Polish</li>
<li class="li">Portuguese</li>
</ul>
</td>
<td class="entry cellrowborder" style="vertical-align:top;">
<ul class="ul" id="topic_qvc_5t3_ljc__ul_s2v_fv3_ljc">
<li class="li">Romanian</li>
<li class="li">Russian</li>
<li class="li">Simplified Chinese</li>
<li class="li">Spanish</li>
<li class="li">Swedish</li>
<li class="li">Thai</li>
<li class="li">Turkish</li>
<li class="li">Ukrainian</li>
<li class="li">Vietnamese</li>
</ul>
</td>
</tr>
</tbody>
</table>
</div>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title4" class="topic nested1" id="topic_c5z_5t3_ljc">
<h2 class="title topictitle2" id="ariaid-title4">Languages that support pronoun formality</h2>
<div class="body">
<p class="p">The languages in the table below support <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/8357758773658#topic_qt2_5nf_52c" target="_blank">pronoun formality</a>.</p>
<div class="p">
<div class="tablenoborder">
<table border="1" cellpadding="4" cellspacing="0" class="table" frame="border" id="topic_c5z_5t3_ljc__table_xfc_1w3_ljc" rules="all" summary="">
<colgroup>
<col style="width:33.33333333333333%">
<col style="width:33.33333333333333%">
<col style="width:33.33333333333333%">
</colgroup>
<tbody class="tbody">
<tr class="row">
<td class="entry cellrowborder" style="vertical-align:top;">
<ul class="ul" id="topic_c5z_5t3_ljc__ul_w24_1w3_ljc">
<li class="li">
<p class="p" dir="ltr">Albanian</p>
</li>
<li class="li">
<p class="p" dir="ltr">Amharic</p>
</li>
<li class="li">
<p class="p" dir="ltr">Arabic</p>
</li>
<li class="li">
<p class="p" dir="ltr">Armenian</p>
</li>
<li class="li">
<p class="p" dir="ltr">Bengali</p>
</li>
<li class="li">
<p class="p" dir="ltr">Bosnian</p>
</li>
<li class="li">
<p class="p" dir="ltr">Bulgarian</p>
</li>
<li class="li">
<p class="p" dir="ltr">Burmese</p>
</li>
<li class="li">
<p class="p" dir="ltr">Catalan</p>
</li>
<li class="li">
<p class="p" dir="ltr">Croatian</p>
</li>
<li class="li">
<p class="p" dir="ltr">Czech</p>
</li>
<li class="li">
<p class="p" dir="ltr">Danish</p>
</li>
<li class="li">
<p class="p" dir="ltr">Dutch</p>
</li>
<li class="li">
<p class="p" dir="ltr">Estonian</p>
</li>
<li class="li">
<p class="p" dir="ltr">French</p>
</li>
<li class="li">
<p class="p" dir="ltr">Georgian</p>
</li>
<li class="li">
<p class="p" dir="ltr">German</p>
</li>
<li class="li">
<p class="p" dir="ltr">Greek</p>
</li>
<li class="li">
<p class="p" dir="ltr">Hausa</p>
</li>
</ul>
</td>
<td class="entry cellrowborder" style="vertical-align:top;">
<ul class="ul" id="topic_c5z_5t3_ljc__ul_oyv_bw3_ljc">
<li class="li">
<p class="p" dir="ltr">Hebrew</p>
</li>
<li class="li">
<p class="p" dir="ltr">Hindi</p>
</li>
<li class="li">
<p class="p" dir="ltr">Hungarian</p>
</li>
<li class="li">
<p class="p" dir="ltr">Icelandic</p>
</li>
<li class="li">
<p class="p" dir="ltr">Indonesian</p>
</li>
<li class="li">
<p class="p" dir="ltr">Italian</p>
</li>
<li class="li">
<p class="p" dir="ltr">Japanese</p>
</li>
<li class="li">
<p class="p" dir="ltr">Kannada</p>
</li>
<li class="li">
<p class="p" dir="ltr">Kazakh</p>
</li>
<li class="li">
<p class="p" dir="ltr">Korean</p>
</li>
<li class="li">
<p class="p" dir="ltr">Latvian</p>
</li>
<li class="li">
<p class="p" dir="ltr">Lithuanian</p>
</li>
<li class="li">
<p class="p" dir="ltr">Macedonian</p>
</li>
<li class="li">
<p class="p" dir="ltr">Malayalam</p>
</li>
<li class="li">
<p class="p" dir="ltr">Marathi</p>
</li>
<li class="li">
<p class="p" dir="ltr">Mongolian</p>
</li>
<li class="li">
<p class="p" dir="ltr">Norwegian</p>
</li>
<li class="li">
<p class="p" dir="ltr">Persian</p>
</li>
</ul>
</td>
<td class="entry cellrowborder" style="vertical-align:top;">
<ul class="ul" id="topic_c5z_5t3_ljc__ul_s11_cw3_ljc">
<li class="li">
<p class="p" dir="ltr">Polish</p>
</li>
<li class="li">
<p class="p" dir="ltr">Portuguese</p>
</li>
<li class="li">
<p class="p" dir="ltr">Punjabi</p>
</li>
<li class="li">
<p class="p" dir="ltr">Romanian</p>
</li>
<li class="li">
<p class="p" dir="ltr">Russian</p>
</li>
<li class="li">
<p class="p" dir="ltr">Serbian</p>
</li>
<li class="li">
<p class="p" dir="ltr">Slovak</p>
</li>
<li class="li">
<p class="p" dir="ltr">Slovenian</p>
</li>
<li class="li">
<p class="p" dir="ltr">Spanish</p>
</li>
<li class="li">
<p class="p" dir="ltr">Tagalog</p>
</li>
<li class="li">
<p class="p" dir="ltr">Tamil</p>
</li>
<li class="li">
<p class="p" dir="ltr">Telugu</p>
</li>
<li class="li">
<p class="p" dir="ltr">Thai</p>
</li>
<li class="li">
<p class="p" dir="ltr">Turkish</p>
</li>
<li class="li">
<p class="p" dir="ltr">Ukrainian</p>
</li>
<li class="li">
<p class="p" dir="ltr">Urdu</p>
</li>
<li class="li">
<p class="p" dir="ltr">Vietnamese</p>
</li>
<li class="li">
<p class="p" dir="ltr">Yoruba</p>
</li>
</ul>
</td>
</tr>
</tbody>
</table>
</div>
</div>
</div>
</div>
<script id="docs-schema-markup" type="application/ld+json">{
"@context": "https://schema.org",
"@type": "TechArticle",
"@id": "https://support.zendesk.com/hc/en-us/articles/8357749663130",
"url": "https://support.zendesk.com/hc/en-us/articles/8357749663130",
"headline": "Languages supported by AI agents",
"description": "You can use AI agents to generate responses and translations in multiple languages, supporting native scripts and pronoun formality, with automatic translation available for selected languages.",
"articleSection": "Managing languages for AI agents",
"datePublished": "2024-11-11T22:25:04+00:00",
"dateModified": "2026-06-02T17:09:49.358498+00:00",
"inLanguage": "en-US",
"mainEntityOfPage": {
"@type": "WebPage",
"@id": "https://support.zendesk.com/hc/en-us/articles/8357749663130"
},
"author": {
"@type": "Organization",
"name": "Zendesk",
"@id": "https://www.zendesk.com"
},
"publisher": {
"@type": "Organization",
"name": "Zendesk",
"@id": "https://www.zendesk.com"
},
"isPartOf": {
"@type": "WebSite",
"name": "Zendesk Help",
"@id": "https://support.zendesk.com/hc/"
},
"about": {
"@type": "SoftwareApplication",
"name": "Zendesk",
"@id": "https://www.zendesk.com"
}
}</script>
</body>