Languages supported by AI agents - Advanced

AI agents - Advanced supports many languages. Which specific languages are supported depends on whether your AI agent uses intents (expression-based), use cases (zero-training), generative replies, or agentic AI.

Language understanding is multi-directional and thus can support horizontal (left-to-right and right-to-left) and vertically written messages.

Transliteration is not supported for language input. Users must use the native script of the supported language. For example, Russian must be entered in Cyrillic; transliterated text, such as using Latin characters for Russian, won't be recognized.

Tip: If you don’t see your language and want to request that we consider adding support for it, contact Zendesk Customer Support.

This article contains the following topics:

Languages supported by use cases, generative replies, and agentic AI

Languages supported by expression-based AI agents

Related articles:

About multilingual support for expression-based AI agents

Languages supported by use cases, generative replies, and agentic AI

Use cases, generative replies, and agentic AI fully support any of the languages in the list below.

Albanian

Amharic

Arabic

Armenian

Bengali

Bosnian

Bulgarian

Burmese

Catalan

Chinese

Croatian

Cushitic

Czech

Danish

Dutch

English

Estonian

Ewe

Finnish

French

Georgian

German

Greek

Gujarati

Haitian

Hausa

Hebrew

Hindi

Hmong

Hungarian

Icelandic

Igbo

Indonesian

Italian

Japanese

Kannada

Kazakh

Kinyarwanda

Korean

Latvian

Lingala

Lithuanian

Luganda

Macedonian

Malay

Malayalam

Marathi

Mongolian

Norwegian

Odia

Oromo

Persian

Polish

Portuguese

Punjabi

Romanian

Russian

Serbian

Shona

Slovak

Slovenian

Somali

Sotho

Spanish

Swahili

Swedish

Tagalog

Tamil

Te Reo Maori

Telugu

Thai

Turkish

Twi

Ukrainian

Urdu

Vietnamese

Wolof

Xhosa

Yoruba

Zulu

Additional languages outside of this list may also be supported, but we cannot guarantee that an AI agent will be fluent in them.

Languages supported by expression-based AI agents

Expression-based AI agents work with any of the languages in the list below.

Afrikaans

Albanian

Amharic

Arabic

Armenian

Assamese

Azerbaijani

Basque

Belarusian

Bengali

Bosnian

Bulgarian

Burmese

Cantonese

Catalan

Cebuano

Corsican

Croatian

Czech

Danish

Dutch

English

Esperanto

Estonian

Finnish

French

Frisian

Galician

Georgian

German

Greek

Gujarati

Haitian Creole

Hausa

Hawaiian

Hebrew

Hindi

Hmong

Hungarian

Icelandic

Igbo

Indonesian

Irish

Italian

Japanese

Javanese

Kannada

Kazakh

Khmer

Kinyarwanda

Korean

Kurdish

Kyrgyz

Laothian

Latin

Latvian

Lithuanian

Luxembourgish

Macedonian

Malagasy

Malay

Malayalam

Maltese

Mandarin

Maori

Marathi

Mongolian

Nepali

Norwegian

Nyanja

Oriya

Persian

Polish

Portuguese

Punjabi

Romanian

Russian

Samoan

Scottish Gaelic

Serbian

Sesotho

Shona

Sinhalese

Slovak

Slovenian

Somali

Spanish

Sundanese

Swahili

Swedish

Tagalog

Tajik

Tamil

Tatar

Telugu

Thai

Tibetan

Turkish

Turkmen

Uighur

Ukrainian

Urdu

Uzbek

Vietnamese

Welsh

Wolof

Xhosa

Yiddish

Yoruba

Zulu