Languages supported by AI agents

Zendesk AI agents are AI-powered chatbots that interact with your customers on messaging, email (including API and web form), and voice (EAP) channels. They can have conversations with customers and perform actions in authorized systems autonomously, automating and resolving issues so that your human agents can focus on more complex work.

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AI agents support many languages in responses generated from use cases, generative replies, and agentic AI.

Language understanding is multi-directional and thus can support horizontal (left-to-right and right-to-left) and vertically written messages.

Transliteration is not supported for language input. Users must use the native script of the supported language. For example, Russian must be entered in Cyrillic; transliterated text, such as using Latin characters for Russian, won't be recognized.

Tip: If you don’t see your language and want to request that we consider adding support for it, contact Zendesk Customer Support.

This article contains the following topics:

Languages supported by use cases, generative replies, and agentic AI

Languages supported by automatic translations

Languages supported by use cases, generative replies, and agentic AI

Use cases, generative replies, and agentic AI fully support any of the languages in the list below.

Albanian

Amharic

Arabic

Armenian

Bengali

Bosnian

Bulgarian

Burmese

Catalan

Chinese

Croatian

Cushitic

Czech

Danish

Dutch

English

Estonian

Ewe

Finnish

French

Georgian

German

Greek

Gujarati

Haitian

Hausa

Hebrew

Hindi

Hmong

Hungarian

Icelandic

Igbo

Indonesian

Italian

Japanese

Kannada

Kazakh

Kinyarwanda

Korean

Latvian

Lingala

Lithuanian

Luganda

Macedonian

Malay

Malayalam

Marathi

Mongolian

Norwegian

Odia

Oromo

Persian

Polish

Portuguese

Punjabi

Romanian

Russian

Serbian

Shona

Slovak

Slovenian

Somali

Sotho

Spanish

Swahili

Swedish

Tagalog

Tamil

Te Reo Maori

Telugu

Thai

Turkish

Twi

Ukrainian

Urdu

Vietnamese

Wolof

Xhosa

Yoruba

Zulu

Additional languages outside of this list may also be supported, but we cannot guarantee that an AI agent will be fluent in them.

Languages supported by automatic translations

When you add a supported language with automatic translations available, an AI agent’s system replies and dialogues are automatically translated by AI. The source of the translations is always the default language.

Automatic translations are available for any of the languages in the table below.

Arabic

Bulgarian

Czech

Danish

Dutch

English

Finnish

French

German

Greek

Hebrew

Hindi

Hungarian

Indonesian

Italian

Japanese

Korean

Norwegian

Polish

Portuguese

Romanian

Russian

Simplified Chinese

Spanish

Swedish

Thai

Turkish

Ukrainian

Vietnamese