Promotional Credits Policy

We may, at our sole discretion, choose to offer credits for the Services in various ways, including but not limited to, coupons, promotional campaigns and referrals for Zendesk services such as training. In Zendesk's sole discretion, we may withdraw offers at any time without prior notice, and we may cancel orders or deny the use of offers if fraud or misuse is suspected.

Credits have no monetary or cash value and can only be used by You to offset Your subsequent payments of Subscription Charges for the applicable Service. Credits may only be applied to Subscription Charges due for the Service specifically identified by Zendesk when issuing the credit. Credits can only be used by You and are non-transferable.

To the extent that You have been awarded credits, unless the instrument (including any coupon) states an earlier expiration date, credits shall expire and no longer be redeemable twelve (12) months from the date the credit was issued. After the promotional period ends, standard pricing will apply to your subscription. Zendesk may modify this Promotional Credits Policy, in its sole discretion, from time to time. Capitalized terms used in this Promotional Credits Policy shall have the meanings set forth in the Main Services Agreement.  Specific offers may be subject to additional terms presented at the time of the offer, which will prevail over these general terms to the extent of any conflict.