How to create a new post in the Zendesk community

Zendesk understands that many of you have valuable insights, best practices, and questions to share. Read this easy-to-follow guide on creating a new post in the Zendesk community.

Note: Before you can create a post, you need to have a Zendesk Help Center account.

To create a post in the Zendesk community

In the Zendesk Help Center, select Sign in at the top right corner. Sign in using your Zendesk Help Center credentials.
Note: These credentials may differ from what you use to log into your own Zendesk subdomain.

Select Community

The topic topic landing page opens. Choose a topic to create a post in. Select See all to view all topics within a section.

Navigate to the desired topic and select New post

Enter the Title and Details of your post in the new post form Have a clear and concise title because this is the first thing the community members will see before opening the post. When filling out the Details section, provide clear and comprehensive information relevant to the Title. This will help Zendesk and the community assist you better. Include screenshots for visual context.

Refrain from sharing any Personally Identifiable Information (PII) in your posts or comments as this is a public community.

When you are ready to publish your post draft, click New post to share it with the Zendesk community. Edit or delete your posts later if needed.

Important: Zendesk community promotes respectful and helpful discussions. Adhere to the Zendesk Community Code of Conduct and respect all members. Don't post material that could be considered offensive or proprietary in nature.