Zendesk certification FAQ

Overview

A Zendesk certification is a professional credential that validates your expertise with Zendesk products and tools. It’s a valuable career achievement that helps you demonstrate job-ready skills, strengthen your professional profile, and pursue new opportunities in customer experience.

This article covers:

Certifications

Certification exam results and badges

Academy platform

Enrollment

Certifications

Can I retake a certification exam?

Yes. Each retake requires a new purchase at the current exam price.

How long is a Zendesk certification valid?

Zendesk certifications are valid for two years. After that, you must repurchase and retake the exam to recertify.

Are certification exams available in other languages?

Yes, some exams are available in other languages. Use the language filters in the certification catalog on Zendesk Academy to see the available options.

Certification exam results and badges

Why didn't I receive my certification exam results or badge?

Results and badges can take up to 72 hours to be issued after an exam. If you still do not see an update after 72 hours, contact academy@zendesk.com with your name, Academy email, and the exam you took.

Why did I receive an error after taking my certification exam?

In most cases, this means the proctoring system flagged the session for review. Contact academy@zendesk.com for further investigation.

I can't find my badge after passing a certification exam. How can I fix it?

If you are not seeing your badge after passing the exam, contact academy@zendesk.com.

Academy platform

I can't log in to my Academy account. What should I do?

The Academy login is different from your Zendesk login. Click Forgot password? in the sign in modal of the Academy and follow the instructions.

Can users host Zendesk Academy content on their own learning platform?

No, it’s not possible to host Zendesk Academy outside the Zendesk environment.

Can admins track their team's learning activity on Academy?

This is not available in a self-serve way. Work with your CSM or contact academy@zendesk.com for static updates.

Enrollment

My promo code isn't working. What should I do?

Contact academy@zendesk.com with the promo code. The team will check whether the code has expired, was already used, or applies only to a specific course or exam language.

Can I get a refund?

Refunds are reviewed on a case-by-case basis and not guaranteed. Email academy@zendesk.com with the reason for your request, and the team will guide you through the next steps.