Startups program qualifications & approval process

What’s included in the benefits and how to qualify?

Zendesk for Startups provides a monthly credit for six (6) months of up to fifty (50) Agents redeemable for the Zendesk Suite+ Sell for free. Consulting Services, add-ons, integrations, and Zendesk Talk minutes are not included. Use and access to Zendesk Services under this program shall be governed by Zendesk’s Main Services Agreement and other applicable policies located on our website.

Add-ons, integrations, and Zendesk voice or Zendesk sales numbers and minutes are not included. Use Startup Program Credits Coverage for details.

How do I apply to participate in the Zendesk for Startups program?

To apply for the program’s benefits and access other resources, visit www.zendesk.com/startups/ for more information.

To qualify for the program, you must have the following requirements:

Must be a BRAND NEW Zendesk Customer (existing customers do not qualify)

Must have raised venture capital funding (up to Series A stage or below)

Fewer than 50 employees

How do I find out if I'm approved?

Once you’ve successfully applied, Zendesk will reach out via email updating you on the status of your application and details needed to get started.

Feel free to begin a trial account and start testing out our products, but refrain from beginning a paid subscription as promotional credits given are reserved for new customers only (can only apply credits in trial phase).

If I am denied approval, what else can Zendesk offer?

If you do not qualify for the Zendesk for Startups program, create a trial and access our flexible pricing options.

For other product related questions or to connect with Sales, use one of the contact options outlined in Contacting Zendesk Customer Support.

What happens after the credits expire on my account?

At the end of the 6-month trial, your credit card on file will automatically be charged for the products & number of agents you currently have if you do not cancel or update your subscription.

If you’re satisfied with your current subscription, no action needs to be taken and your Zendesk experience will be uninterrupted. If you’d like to update your subscription at any time, you can do so within the Admin Center in your Zendesk instance. Use this guidance to update your subscription.