Zendesk Transparency Report

<div class="block-overview">
<p><span style="color: #1f1f1f;"><strong>Current as of: June 30, 2026 </strong></span></p>
<p><span style="color: #1f1f1f;"><strong>Litigation 2026 H1</strong></span></p>
<p><span style="color: #1f1f1f;"><strong>ABOUT OUR TRANSPARENCY REPORT</strong></span></p>
<p><span style="color: #1f1f1f;">Like other tech companies, Zendesk receives governmental requests (subpoenas, court orders, search warrants) from U.S. and global law enforcement seeking customer information, which Zendesk must legally comply with when valid.</span></p>
<p><span style="color: #1f1f1f;">Zendesk publishes this Transparency Report to uphold our commitment to customer trust. We publicly share information about the government requests we receive and respond to between January 1, 2026 to June 30, 2026. Zendesk aims to provide updated reports approximately every six months for the prior six-month period.  </span></p>
<p><span style="color: #1f1f1f;">For more information regarding Zendesk’s approach to responding to requests for information from law enforcement and other government agencies, please see our Government Data Request Policy<strong> </strong></span><a href="https://support.zendesk.com/hc/en-us/articles/5040452168090-Government-Data-Request-Policy"><span class="wysiwyg-underline">here</span></a><span style="color: #1f1f1f;"><strong>. </strong></span></p>
<p><span style="color: #1f1f1f;"><strong>Summary of Legal Requests in 2026</strong></span></p>
<p><span style="color: #1f1f1f;"><strong>Requests from United States Law Enforcement and Government Entities</strong></span></p>
<div><figure class="wysiwyg-table" style="width: 100%;"><table class="wysiwyg-table-resized">
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<col style="width: 26%;">
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<td><span style="color: #1f1f1f;">Type of Request</span></td>
<td style="text-align: center;"><span style="color: #1f1f1f;">Number of Requests</span></td>
<td style="text-align: center;"><span style="color: #1f1f1f;">Content Data Disclosed</span></td>
<td style="text-align: center;"><span style="color: #1f1f1f;">Non-Content Data Disclosed</span></td>
</tr>
<tr>
<td><span style="color: #1f1f1f;">Subpoena</span></td>
<td style="text-align: center;"><span style="color: #1f1f1f;">6</span></td>
<td style="text-align: center;"><span style="color: #1f1f1f;">0</span></td>
<td style="text-align: center;"><span style="color: #1f1f1f;">1</span></td>
</tr>
<tr>
<td><span style="color: #1f1f1f;">Court Order</span></td>
<td style="text-align: center;"><span style="color: #1f1f1f;">0</span></td>
<td style="text-align: center;"><span style="color: #1f1f1f;">0</span></td>
<td style="text-align: center;"><span style="color: #1f1f1f;">0</span></td>
</tr>
<tr>
<td><span style="color: #1f1f1f;">Search Warrant</span></td>
<td style="text-align: center;"><span style="color: #1f1f1f;">1</span></td>
<td style="text-align: center;"><span style="color: #1f1f1f;">0</span></td>
<td style="text-align: center;"><span style="color: #1f1f1f;">0</span></td>
</tr>
<tr>
<td><span style="color: #1f1f1f;">Emergency Requests</span></td>
<td style="text-align: center;"><span style="color: #1f1f1f;">0</span></td>
<td style="text-align: center;"><span style="color: #1f1f1f;">0</span></td>
<td style="text-align: center;"><span style="color: #1f1f1f;">0</span></td>
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</tbody>
</table></figure></div>
<p><span style="color: #1f1f1f;"><strong>Requests from Non-U.S. Law Enforcement and Government Entities</strong></span></p>
<p><span style="color: #1f1f1f;">Although Zendesk is located in the United States, we have a global presence. When we receive requests from non-U.S. governments, we work with U.S. and non-U.S. counsel to determine the validity of the request and our obligation to respond under United States and other applicable laws.</span></p>
<div><figure class="wysiwyg-table" style="width: 100%;"><table class="wysiwyg-table-resized">
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<col style="width: 33%;">
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<td><span style="color: #1f1f1f;">Type of Request</span></td>
<td style="text-align: center;"><span style="color: #1f1f1f;">Number of Requests</span></td>
<td style="text-align: center;"><span style="color: #1f1f1f;">Number of Data Disclosures</span></td>
</tr>
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<td><span style="color: #1f1f1f;">Informal Requests</span></td>
<td style="text-align: center;"><span style="color: #1f1f1f;">2</span></td>
<td style="text-align: center;"><span style="color: #1f1f1f;">0</span></td>
</tr>
<tr>
<td><span style="color: #1f1f1f;">Non-U.S. Governmental Requests Pursuant to an MLAT</span></td>
<td style="text-align: center;"><span style="color: #1f1f1f;">0</span></td>
<td style="text-align: center;"><span style="color: #1f1f1f;">0</span></td>
</tr>
</tbody>
</table></figure></div>
<p><span style="color: #1f1f1f;">Definitions</span></p>
<ul>
<li data-list-item-id="e206b4410be9cb5909d4d7df835a6c251">
<span style="color: #1f1f1f;">Content Data: Includes the contents of End-Users’ communications with an Account such as the contents of Zendesk Support Tickets and Zendesk Chats. Content data is generally considered Service Data as defined in </span><a href="https://www.zendesk.com/company/agreements-and-terms/main-services-agreement/?_gl=1*1ndhtw*_ga*MTU1MjYyNDU2MS4xNzQxMDMxOTM3*_ga_0G6FC9CS2V*MTc0Mjg0MDQwOS44LjEuMTc0Mjg0MTk3My41Ni4wLjA.#"><span class="wysiwyg-underline">Zendesk Customer Agreement.</span></a>
</li>
<li data-list-item-id="e1db52f084d8751597c3d6ee414af3ceb">
<span style="color: #1f1f1f;">Non-Content Data: All data that is not Content Data. It can include Account Information as defined in </span><a href="https://www.zendesk.com/company/agreements-and-terms/privacy-notice/?_gl=1*1ndhtw*_ga*MTU1MjYyNDU2MS4xNzQxMDMxOTM3*_ga_0G6FC9CS2V*MTc0Mjg0MDQwOS44LjEuMTc0Mjg0MTk3My41Ni4wLjA."><span class="wysiwyg-underline">Zendesk’s Privacy Notice</span></a><span style="color: #1f1f1f;"> (such as Account Owner name and contact information, Account billing information, length of Service, types of Services utilized, and account login information).  This type of information is also called “Basic Subscriber Information” and must be produced in response to a valid government subpoena. Additionally, in response to a court order, Zendesk may also have to produce Non-Content metadata related to End-Users’ communications with an Account.  </span>
</li>
<li class="wysiwyg-list-color" style="--wysiwyg-list-marker-color: #1f1f1f;" data-list-item-id="e79fa238506792f4d8995d83905efa2f4"><span style="color: #1f1f1f;">Subpoena: A compulsory legal demand for the production of documents.</span></li>
<li class="wysiwyg-list-color" style="--wysiwyg-list-marker-color: #1f1f1f;" data-list-item-id="e4e9b8210c4a8057038becc5be369fe02"><span style="color: #1f1f1f;">Court Order: An order issued by a judge upon a finding that there are reasonable grounds to believe that the information sought is relevant and material to an ongoing criminal investigation. </span></li>
<li class="wysiwyg-list-color" style="--wysiwyg-list-marker-color: #1f1f1f;" data-list-item-id="e1c4c19527df01540f001e3ef912f43ea"><span style="color: #1f1f1f;">Search Warrant: An order issued by a court at the formal request of law enforcement and upon a finding of probable cause. A search warrant is required to obtain Content Data.</span></li>
<li class="wysiwyg-list-color" style="--wysiwyg-list-marker-color: #1f1f1f;" data-list-item-id="e5a39db0a1516011d5212d8e4bc2b2f50"><span style="color: #1f1f1f;">MLAT: Stands for “mutual legal assistance treaty.” Zendesk requires that non-U.S. government entities use appropriate international legal process to obtain data processed by Zendesk on behalf of a customer.</span></li>
</ul>
<p><strong>HISTORIC VERSIONS</strong></p>
<p><a href="https://drive.google.com/file/d/1Nr3NAL2dRPaVmHusmOmmPlDSLk3nVdes/view?usp=drive_link">July 1, 2025 through December 31, 2025</a></p>
<p><a href="https://support.zendesk.com/hc/article_attachments/10347706918042" target="_blank" rel="noopener noreferrer" data-garden-id="buttons.anchor" data-garden-version="8.76.9">January 1, 2025 through June 30, 2025</a></p>
<p><a href="https://support.zendesk.com/hc/en-us/article_attachments/9186931564570">July 1, 2024 through December 31, 2024</a></p>
<p><a href="https://support.zendesk.com/hc/article_attachments/8036985088922">January 1, 2024 through June 30, 2024</a></p>
<p><a href="https://support.zendesk.com/hc/article_attachments/8036948017434">July 1, 2023 through December 31, 2023</a></p>
<p><a href="https://support.zendesk.com/hc/article_attachments/6986029134362" target="_blank" rel="noopener noreferrer">January 1, 2023 through June 30, 2023</a></p>
<p><a href="https://support.zendesk.com/hc/article_attachments/6986029138458">July 31, 2022 through December 31, 2022</a></p>
<p><a href="https://support.zendesk.com/hc/article_attachments/6986029137690" target="_blank" rel="noopener noreferrer">January 1, 2022 through June 30, 2022</a></p>
<p><a href="https://web-assets.zendesk.com/pdf/Zendesk_Transparency_Report_02_2022.pdf" target="_self" rel="undefined">July 1, 2021 through December 31, 2021</a></p>
<p><a href="https://web-assets.zendesk.com/pdf/Zendesk_Transparency_Report_H1_2021.pdf" target="_self" rel="undefined">January 1, 2021 through June 30, 2021</a></p>
<p><a href="https://web-assets.zendesk.com/pdf/Zendesk_Transparency_Report_02_2021.pdf" target="_self" rel="undefined">January 1, 2021 through February 22, 2021</a></p>
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