Data residency in Sunshine Conversations

Note: This article is for standalone, legacy Sunshine Conversations accounts created before April 6, 2023, and entitled to Data Residency in Sunshine Conversations.
The Data Residency feature within Sunshine Conversations is available to subscribers on Sunshine Conversations Premium and Enterprise plans and provides access to hosting in Amazon Web Server - European Union (AWS-EU) data centers.

If you enable Data Residency, the Sunshine Conversations team provides you with accounts in both the United States (US) and the European Union (EU) AWS data centers to host your core Service Data. Thereafter, you must provision your clients in the appropriate region (US or EU), depending on your data locality needs. It is your responsibility to provision your clients appropriately given your business requirements.

The Data Residency feature impacts the location of where Service Data is hosted within Sunshine Conversations. It does not apply to:

Data that resides in any other Zendesk products or services.

Data that resides in non-Zendesk services managed and hosted by third parties and the Service Data that is, or may be, shared with such non-Zendesk services (as defined in the Zendesk Customer Agreement).

Data that is hosted with certain sub-processors as necessary to provide the services.

Data that resides in a Zendesk product or service that is in a Beta, Testing, or Early Access Program.

Further, the Data Residency feature does not prevent Service Data from being "processed," as that term is defined in EU Regulation 2016/679, elsewhere, including the United States, Canada, and other countries by and among Zendesk and its subsidiaries, affiliates, and authorized service providers as reasonably necessary to provide the services or as otherwise described in the Zendesk Regional Data Hosting Policy, the Zendesk Customer Agreement, and the Zendesk Privacy Policy (as amended from time to time).

Additionally, EU data residency in Sunshine Conversations is not available to customers who wish to integrate Sunshine Conversations into a Zendesk subdomain.