Zendesk products in scope by compliance program


Zendesk uses best practices and industry standards to achieve compliance with industry-accepted general security and privacy frameworks, which in turn helps our subscribers meet their own compliance standards.
This article showcases Zendesk’s products and services that are in scope for various compliance certifications, including SOC 2, ISO, FedRAMP, and more. Our aim is to enhance transparency and trust with our customers, streamline compliance communication, and provide a centralized resource for compliance-related inquiries.

Related articles:

Zendesk Trust Center
Security Configurations for Zendesk Talk and FedRAMP Tailored ATO Compliance



Zendesk compliance certifications
Zendesk security and industry-based compliance certifications are listed below. Expand each certification to view the compliant Zendesk product areas and Suite add-ons.

Security compliance certifications

SOC 2

Product list

Ticketing
Help Center
Community Forums
Messaging and live chat
Reporting and Analytics
Messaging platform (Sunshine Conversations)
Voice
AI Agents
Mobile Apps
Mobile Software Development Kits
Automations & intelligence

Suite Add-ons

Workforce Management
Zendesk Copilot
Advanced Data Privacy and Protection (ADPP)
Voice Usage Credits
Premium Sandbox
More Storage
WhatsApp Numbers
High Volume API
Light agents
Sunshine conversations MAU
Sunshine conversations notifications


ISO 27001

Product list

Ticketing
Help Center
Community Forums
Messaging and live chat
Reporting and Analytics
Messaging platform (Sunshine Conversations)
Voice
AI Agents
Mobile Apps
Messaging
Mobile Software Development Kits
Automations & intelligence


Suite Add-ons

Workforce Management
Zendesk Copilot
Advanced Data Privacy and Protection (ADPP)
Voice Usage Credits
Premium Sandbox
More Storage
WhatsApp Numbers
High Volume API
Light agents
Sunshine conversations MAU
Sunshine conversations notifications



ISO 27017

Product list

Ticketing
Help Center
Community Forums
Messaging and live chat
Reporting and Analytics
Messaging platform (Sunshine Conversations)
Voice
AI Agents
Mobile Apps
Messaging
Mobile Software Development Kits
Automations & intelligence


Suite Add-ons

Workforce Management
Zendesk Copilot
Advanced Data Privacy and Protection (ADPP)
Voice Usage Credits
Premium Sandbox
More Storage
WhatsApp Numbers
High Volume API
Light agents
Sunshine conversations MAU
Sunshine conversations notifications



ISO 27018

Product list

Ticketing
Help Center
Community Forums
Messaging and live chat
Reporting and Analytics
Messaging platform (Sunshine Conversations)
Voice
AI Agents
Mobile Apps
Messaging
Mobile Software Development Kits
Automations & intelligence


Suite Add-ons

Workforce Management
Zendesk Copilot
Advanced Data Privacy and Protection (ADPP)
Voice Usage Credits
Premium Sandbox
More Storage
WhatsApp Numbers
High Volume API
Light agents
Sunshine conversations MAU
Sunshine conversations notifications



ISO 27701

Product list

Ticketing
Help Center
Community Forums
Messaging and live chat
Reporting and Analytics
Messaging platform (Sunshine Conversations)
Voice
AI Agents
Mobile Apps
Messaging
Mobile Software Development Kits
Automations & intelligence


Suite Add-ons

Workforce Management
Zendesk Copilot
Advanced Data Privacy and Protection (ADPP)
Voice Usage Credits
Premium Sandbox
More Storage
WhatsApp Numbers
High Volume API
Light agents
Sunshine conversations MAU
Sunshine conversations notifications



ISO 42001

Product list

Automations & intelligence
Zendesk LMS
Zendesk QA
Zendesk Workforce Management


FedRAMP Li-SaaS Tailored

Product list

Ticketing
Help Center
Community Forums
Reporting and Analytics
Voice
Messaging
Workforce Management
Automations & intelligence

Suite Add-On

Copilot
Advanced Data Privacy and Protection (ADPP)


TXRAMP Level 2

Product list

Ticketing
Help Center
Community Forums
Reporting and Analytics
Voice
Messaging
Workforce Management
Automations & intelligence

Suite Add-On

Copilot
Advanced Data Privacy and Protection (ADPP)


Information System Security Management and Assessment Program (Japan ISMAP)

Product list

Ticketing
Help Center
Community Forums
Live chat
Reporting and Analytics
Voice
AI Agents - Essential


Suite Add-ons

Copilot
Advanced Data Privacy and Protection (ADPP)
Premium Sandbox
More Storage







Industry-based compliance certifications

Health Insurance Portability and Accountability Act (HIPAA)

Product list

Ticketing
Help Center
Community Forums
Messaging and live chat
Reporting and Analytics
Voice
AI Agents
Mobile Apps
Mobile Software Development Kits
Automations & intelligence

Suite add-ons

Workforce Management
Zendesk Copilot
Advanced Data Privacy and Protection (ADPP)
Voice Usage Credits
Premium Sandbox
More Storage
WhatsApp Numbers
High Volume API
Light agents
Sunshine conversations MAU
Sunshine conversations notifications


Health Data Hosting (HDS) France

Product list

Ticketing
Help Center
Community Forums
Messaging and live chat
Reporting and Analytics
Messaging platform (Sunshine Conversations)
Voice
AI Agents
Mobile Apps
Mobile Software Development Kits
Automations & intelligence

Suite add-ons

Workforce Management
Zendesk Copilot
Advanced Data Privacy and Protection (ADPP)
Voice Usage Credits
Premium Sandbox
More Storage
WhatsApp Numbers
High Volume API
Light agents
Sunshine conversations MAU
Sunshine conversations notifications





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