Zendesk certification program

Overview

Zendesk Academy is the home for learning and growing your career with Zendesk. Explore engaging courses and flexible ways to build your skills. The Academy connects you with relevant, practical learning designed to help you learn, apply, adopt, and grow.

Whether you’re new to managing Zendesk, expanding your product knowledge, or working toward a professional certification, you can find your next learning opportunity at Zendesk Academy.

One place to build your Zendesk expertise

The Academy offers everything from quick lessons that help you answer a specific question to in-depth learning paths and certifications that support your career growth.

The Academy experience includes:

Find micro-learning courses, learning paths, and certification information at academy.zendesk.com

Discover contextual, role-based courses designed around evolving customer experience practices

Explore different ways to develop practical Zendesk and CX skills

Build confidence with AI concepts and Zendesk AI capabilities

Choose from quick, focused lessons, hands-on courses, thought leadership, and in-depth certifications

Turn learning into career momentum

Customer expectations and the technology that supports them continue to evolve. Zendesk Academy is designed to help you keep pace with both. The learning experience supports a range of goals, including:

Building foundational knowledge of Zendesk products

Developing practical skills you can apply to your role

Growing your expertise in AI and customer experience

Learning best practices for delivering better customer support

Preparing for a Zendesk certification

Continuing your professional development over time

Keep the conversation going

Learning doesn’t have to happen alone. Many Academy learners also participate in the Zendesk Community, where they can connect with other users, exchange ideas, and learn from real-world experiences. Join the conversation in Community Groups to:

Ask questions and share solutions

Learn how others use Zendesk

Exchange tips and best practices

Connect with fellow learners and Zendesk users

Continue exploring topics beyond your courses

Your next useful insight might come from a lesson or from a conversation with someone solving a similar challenge.

Dive into our ever-evolving catalog

Zendesk Academy is continuing to evolve. Updates to additional languages are planned, along with new ways for learners to share and showcase their accomplishments.

Explore the refreshed Academy experience, choose a learning path that matches your goals, and start building the expertise you need for what’s next.

Visit academy.zendesk.com to begin learning today.

Resources:

Certification portfolio

Certification Program Handbook

Certification Program Participant Agreement

Zendesk certification FAQ