2025 Limited-Time Offer

We may, at our sole discretion, choose to offer credits for the Services, including coupons, promotional campaigns and referrals. In Zendesk's sole discretion, we may withdraw offers at any time without prior notice, and we may cancel orders or deny the use of offers if fraud or misuse is suspected.

Such credits have no monetary or cash value and can only be used to offset subsequent payments of Charges for the applicable Services. Credits may only be applied to Charges due for Services specifically identified by Zendesk when issuing the credit. Credits can only be used by Customer and are non-transferable.

To the extent a Customer has been awarded credits, unless the instrument (including any coupon) states an earlier expiration date, credits shall expire and no longer be redeemable twelve (12) months from the date the credit was issued. After the promotional period ends, standard pricing will apply to the subscription. Zendesk may modify this Limited-Time Offer, in its sole discretion, from time to time. Capitalized terms used herein shall have the meanings set forth in the Zendesk Customer Agreement.  Specific offers may be subject to additional terms presented at the time of the offer, which will prevail over these general terms to the extent of any conflict.

The following terms apply only to prospects presented within the Zendesk product with a "limited time offer" at the end of their free trial ("Offer"): the Offer applies only to small (1-49 employee count) companies, is not available to existing Zendesk customers, and applies to initial purchase, not future add-ons or modifications.

The following terms apply only to prospects presented within the Zendesk product with an Employee Service Suite Professional offer: the Offer is not available to existing Zendesk customers who have already purchased an Employee Service plan at the Professional level or above, and applies to initial purchase, not future add-ons or modifications.