Zendesk products in scope by compliance program

<div class="body">
<p class="p">Zendesk uses best practices and industry standards to achieve compliance with industry-accepted general security and privacy frameworks, which in turn helps our subscribers meet their own compliance standards.</p>
<p class="p">This article showcases Zendesk’s products and services that are in scope for various compliance certifications, including SOC 2, ISO, FedRAMP, and more. Our aim is to enhance transparency and trust with our customers, streamline compliance communication, and provide a centralized resource for compliance-related inquiries.</p>
<div class="p">
<p>Related articles:</p>
<ul class="ul" id="product_security_compliance__ul_e5s_lgr_qhc">
<li class="li" data-list-item-id="edb9e5a1861b5df83135e6040be313d15"><a class="xref" href="https://www.zendesk.com/trust-center/" target="_blank" rel="noopener noreferrer">Zendesk Trust Center</a></li>
<li class="li" data-list-item-id="e10c2acb8298b996f9c42d78252285457"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/5004813573658" target="_blank" rel="noopener noreferrer">Security Configurations for Zendesk Talk and FedRAMP Tailored ATO Compliance</a></li>
</ul>
</div>
</div><div class="topic nested1" id="topic_nzd_nnl_rhc" aria-labelledby="ariaid-title2">
<h2 class="title topictitle2" id="ariaid-title2">Zendesk compliance certifications</h2>
<div class="body"><p class="p">Zendesk security and industry-based compliance certifications are listed below. Expand each certification to view the compliant Zendesk product areas and Suite add-ons.</p></div>
<div class="topic nested2" id="topic_fsj_qnl_rhc" aria-labelledby="ariaid-title3">
<h3 class="title topictitle3" id="ariaid-title3">Security compliance certifications</h3>
<div class="body">
<div class="div accordion"><p class="p"><strong class="ph b">SOC 2</strong></p></div>
<div class="div panel">
<p class="p"><strong class="ph b">Product list</strong></p>
<ul class="ul" id="topic_fsj_qnl_rhc__ul_unh_c2r_qhc">
<li class="li" dir="ltr" data-list-item-id="ea796c2755ec9b4fff6ae4fbac2916eab"><p class="p" dir="ltr">Ticketing</p></li>
<li class="li" dir="ltr" data-list-item-id="eb99fb57c68dfc48731259013d6d3f86f"><p class="p" dir="ltr">Help Center</p></li>
<li class="li" dir="ltr" data-list-item-id="ee9b77f068254226c4c800997326eadaa"><p class="p" dir="ltr">Community Forums</p></li>
<li class="li" dir="ltr" data-list-item-id="e3e8d149a1b58c0259af6c38512a55b9c"><p class="p" dir="ltr">Messaging and live chat</p></li>
<li class="li" dir="ltr" data-list-item-id="edfc9d74ccc7ccae44db5a7e5a53efd3c"><p class="p" dir="ltr">Reporting and Analytics</p></li>
<li class="li" dir="ltr" data-list-item-id="eae47ee865cedf2a47f5a89dc370817c6"><p class="p" dir="ltr">Messaging platform (Sunshine Conversations)</p></li>
<li class="li" dir="ltr" data-list-item-id="ef4e59a640cd156cbf9aa0d34b8527daa"><p class="p" dir="ltr">Voice</p></li>
<li class="li" dir="ltr" data-list-item-id="e3dfdb09d31b3e6a72a9e4f626a9a356a"><p class="p" dir="ltr">AI Agents</p></li>
<li class="li" dir="ltr" data-list-item-id="e45ecd3f8797fbfadcff297bca216df7d"><p class="p" dir="ltr">Mobile Apps</p></li>
<li class="li" dir="ltr" data-list-item-id="e26133732d09c967dd0fcc185bba71fb4"><p class="p" dir="ltr">Mobile Software Development Kits</p></li>
<li class="li" dir="ltr" data-list-item-id="ef6b8a9d3c4dcf3e21171507c0bb635d6"><p class="p" dir="ltr">Automations &amp; intelligence</p></li>
</ul>
<p class="p"><strong class="ph b">Suite Add-ons</strong></p>
<ul class="ul" id="topic_fsj_qnl_rhc__ul_rvl_22r_qhc">
<li class="li" dir="ltr" data-list-item-id="efae7810583f7ba1c70fde561fbfd2de7"><p class="p" dir="ltr">Contact Center</p></li>
<li class="li" dir="ltr" data-list-item-id="e1cd1a132eb6c5cd138fb5f94c7cc9beb"><p class="p" dir="ltr">Quality Assurance</p></li>
<li class="li" dir="ltr" data-list-item-id="eab049d5ce40865889897df29021aa443"><p class="p" dir="ltr">Workforce Management</p></li>
<li class="li" dir="ltr" data-list-item-id="e708eed53741ba11a6ef4b65e7e91bd3c"><p class="p" dir="ltr">Zendesk Copilot</p></li>
<li class="li" dir="ltr" data-list-item-id="ec10344e76dba20ac2c3318913990ce10"><p class="p" dir="ltr">Advanced Data Privacy and Protection (ADPP)</p></li>
<li class="li" dir="ltr" data-list-item-id="e76405cbbdb37218ed6bccbdadd9332bd"><p class="p" dir="ltr">Voice Usage Credits</p></li>
<li class="li" dir="ltr" data-list-item-id="eb9cb3f84d2fa87f22bcd61a92f050745"><p class="p" dir="ltr">Premium Sandbox</p></li>
<li class="li" dir="ltr" data-list-item-id="e6ef33b291fd172502fdb9844fc5b24b1"><p class="p" dir="ltr">More Storage</p></li>
<li class="li" dir="ltr" data-list-item-id="e41f63e2bc83dc6eb8aed1b90274207ba"><p class="p" dir="ltr">WhatsApp Numbers</p></li>
<li class="li" dir="ltr" data-list-item-id="ef69c6aec10057fe8755f5a9d4ba7fddd"><p class="p" dir="ltr">High Volume API</p></li>
<li class="li" dir="ltr" data-list-item-id="eddace21aec1a31855aac419f5ecf1991"><p class="p" dir="ltr">Light agents</p></li>
<li class="li" dir="ltr" data-list-item-id="e843f010e0eea5397944dc1aa3844e547"><p class="p" dir="ltr">Sunshine conversations MAU</p></li>
<li class="li" dir="ltr" data-list-item-id="ed3a922b5200effaa335f84d7e41fdadb"><p class="p" dir="ltr">Sunshine conversations notifications</p></li>
</ul>
</div>
<div class="div accordion"><p class="p"><strong class="ph b">ISO 27001</strong></p></div>
<div class="div panel">
<p class="p"><strong class="ph b">Product list</strong></p>
<ul class="ul" id="topic_fsj_qnl_rhc__ul_epg_t2r_qhc">
<li class="li" dir="ltr" data-list-item-id="e5c560506c418af00825dc2a8d8b1dabe"><p class="p" dir="ltr">Ticketing</p></li>
<li class="li" dir="ltr" data-list-item-id="e208603d42a4874868ade3de38ffa3def"><p class="p" dir="ltr">Help Center</p></li>
<li class="li" dir="ltr" data-list-item-id="e1e4b953d120be3fbdeee2c243d2d1ae7"><p class="p" dir="ltr">Community Forums</p></li>
<li class="li" dir="ltr" data-list-item-id="e8fa51a34c297866f9f6c4e54ed6bd38c"><p class="p" dir="ltr">Messaging and live chat</p></li>
<li class="li" dir="ltr" data-list-item-id="ee2e947b1e24d9baaf2f116a41267e369"><p class="p" dir="ltr">Reporting and Analytics</p></li>
<li class="li" dir="ltr" data-list-item-id="ea76916304c0526714894f9e53a22f0f3"><p class="p" dir="ltr">Messaging platform (Sunshine Conversations)</p></li>
<li class="li" dir="ltr" data-list-item-id="e2a7c64ee1d0753a0faa907c8dfba2eef"><p class="p" dir="ltr">Voice</p></li>
<li class="li" dir="ltr" data-list-item-id="e90227d4b0c424fe7b6ce321aea13b57c"><p class="p" dir="ltr">AI Agents</p></li>
<li class="li" dir="ltr" data-list-item-id="e0d81eb397ab01620c897177942cc0bf6"><p class="p" dir="ltr">Mobile Apps</p></li>
<li class="li" dir="ltr" data-list-item-id="ed8b5d6ec9fe824c2d72c37c53f344733"><p class="p" dir="ltr">Messaging</p></li>
<li class="li" dir="ltr" data-list-item-id="e0ea46ba3c5e15a1973cb74ac99f1665b"><p class="p" dir="ltr">Mobile Software Development Kits</p></li>
<li class="li" dir="ltr" data-list-item-id="e6f709b6d8801dff2276d0dcc6c3ab01f"><p class="p" dir="ltr">Automations &amp; intelligence</p></li>
</ul>
<div class="p">
<p><strong class="ph b">Suite Add-ons</strong></p>
<ul class="ul" id="topic_fsj_qnl_rhc__ul_rvl_22r_qhc">
<li class="li" dir="ltr" data-list-item-id="e937936fda7f8be2e49e68e33ba3f2f31"><p class="p" dir="ltr">Contact Center</p></li>
<li class="li" dir="ltr" data-list-item-id="e1f820333a856b01ae6c6a98f38b5290e"><p class="p" dir="ltr">Quality Assurance</p></li>
<li class="li" dir="ltr" data-list-item-id="efac0f2f816bca7c880756c394065823a"><p class="p" dir="ltr">Workforce Management</p></li>
<li class="li" dir="ltr" data-list-item-id="eb726d824abe55578ec24d4fa8f9e1576"><p class="p" dir="ltr">Zendesk Copilot</p></li>
<li class="li" dir="ltr" data-list-item-id="ec395785618e51555dae4e922e75e84b5"><p class="p" dir="ltr">Advanced Data Privacy and Protection (ADPP)</p></li>
<li class="li" dir="ltr" data-list-item-id="e7dc7b2d9e7208b003f933c633c1327f0"><p class="p" dir="ltr">Voice Usage Credits</p></li>
<li class="li" dir="ltr" data-list-item-id="e400e706d49a6cbd767993b65b159367a"><p class="p" dir="ltr">Premium Sandbox</p></li>
<li class="li" dir="ltr" data-list-item-id="e6878cc96cf9b726c2bff99b17532b510"><p class="p" dir="ltr">More Storage</p></li>
<li class="li" dir="ltr" data-list-item-id="eb9d5eab09f080417c94a4efd691f291d"><p class="p" dir="ltr">WhatsApp Numbers</p></li>
<li class="li" dir="ltr" data-list-item-id="e5f747636b8802a3ee17fa8e7d2bfa644"><p class="p" dir="ltr">High Volume API</p></li>
<li class="li" dir="ltr" data-list-item-id="ee496df9967a2aa61f939b92ce85c70d4"><p class="p" dir="ltr">Light agents</p></li>
<li class="li" dir="ltr" data-list-item-id="e4df1fd6c166a5c72ea1532c13389f83a"><p class="p" dir="ltr">Sunshine conversations MAU</p></li>
<li class="li" dir="ltr" data-list-item-id="e7c5cc19a5b0071eff5ec877a3dc93a96"><p class="p" dir="ltr">Sunshine conversations notifications</p></li>
</ul>
</div>
</div>
<div class="div accordion"><p class="p"><strong class="ph b">ISO 27017</strong></p></div>
<div class="div panel">
<p class="p"><strong class="ph b">Product list</strong></p>
<ul class="ul" id="topic_fsj_qnl_rhc__ul_hcl_jpl_rhc">
<li class="li" dir="ltr" data-list-item-id="eb8f217091da780470a718bd21f87ac9a"><p class="p" dir="ltr">Ticketing</p></li>
<li class="li" dir="ltr" data-list-item-id="eb6b4bf102ae7dae224fbcb4007b6e21f"><p class="p" dir="ltr">Help Center</p></li>
<li class="li" dir="ltr" data-list-item-id="e5697a38ad0daf9c66d7aabd988f16799"><p class="p" dir="ltr">Community Forums</p></li>
<li class="li" dir="ltr" data-list-item-id="e469a698863cb7fbd21638de171362304"><p class="p" dir="ltr">Messaging and live chat</p></li>
<li class="li" dir="ltr" data-list-item-id="e15dbc518b89d7438541947c649bd1f1b"><p class="p" dir="ltr">Reporting and Analytics</p></li>
<li class="li" dir="ltr" data-list-item-id="ee67697fe5a19cc38ec6689f037bb77a4"><p class="p" dir="ltr">Messaging platform (Sunshine Conversations)</p></li>
<li class="li" dir="ltr" data-list-item-id="e6c0cb904069c82e80b8a78117350556a"><p class="p" dir="ltr">Voice</p></li>
<li class="li" dir="ltr" data-list-item-id="e3e7848da67cd8bf781002b85692bc0ab"><p class="p" dir="ltr">AI Agents</p></li>
<li class="li" dir="ltr" data-list-item-id="e0b978979c9ba3982a012963ba162f23a"><p class="p" dir="ltr">Mobile Apps</p></li>
<li class="li" dir="ltr" data-list-item-id="e414ae0ddfa55206c498d80f83e01daec"><p class="p" dir="ltr">Messaging</p></li>
<li class="li" dir="ltr" data-list-item-id="ec27ce36d279a1be0f4f9fcca3f80a8aa"><p class="p" dir="ltr">Mobile Software Development Kits</p></li>
<li class="li" dir="ltr" data-list-item-id="e5202989ecc60829f70037424e21471d0"><p class="p" dir="ltr">Automations &amp; intelligence</p></li>
</ul>
<div class="p">
<p><strong class="ph b">Suite Add-ons</strong></p>
<ul class="ul" id="topic_fsj_qnl_rhc__ul_rvl_22r_qhc">
<li class="li" dir="ltr" data-list-item-id="e55a86063b1f57e6c9f84871f391e5d8d"><p class="p" dir="ltr">Contact Center</p></li>
<li class="li" dir="ltr" data-list-item-id="efea8688d0b9b876b7a88e5e9c9a25238"><p class="p" dir="ltr">Quality Assurance</p></li>
<li class="li" dir="ltr" data-list-item-id="eda268c1e83d6155f565497c02a06c765"><p class="p" dir="ltr">Workforce Management</p></li>
<li class="li" dir="ltr" data-list-item-id="e52768a1bc361a5fd9cfd90f4b3e0d737"><p class="p" dir="ltr">Zendesk Copilot</p></li>
<li class="li" dir="ltr" data-list-item-id="e42819629bcba0dcb42dabeea24941cdf"><p class="p" dir="ltr">Advanced Data Privacy and Protection (ADPP)</p></li>
<li class="li" dir="ltr" data-list-item-id="ecf027f2cf05488f45b54bc431084a09f"><p class="p" dir="ltr">Voice Usage Credits</p></li>
<li class="li" dir="ltr" data-list-item-id="eccbda54a519224567548c56d0ffc4f68"><p class="p" dir="ltr">Premium Sandbox</p></li>
<li class="li" dir="ltr" data-list-item-id="ea5b3f95cb30b0cbda7379874e83ccebf"><p class="p" dir="ltr">More Storage</p></li>
<li class="li" dir="ltr" data-list-item-id="ef2ade2e158d229952b0b44b59c94b816"><p class="p" dir="ltr">WhatsApp Numbers</p></li>
<li class="li" dir="ltr" data-list-item-id="e6a8add2b6fcd70b1dad3fa5642399474"><p class="p" dir="ltr">High Volume API</p></li>
<li class="li" dir="ltr" data-list-item-id="eae5be3cd32634eee6cdc10f03ec7da47"><p class="p" dir="ltr">Light agents</p></li>
<li class="li" dir="ltr" data-list-item-id="ed1680eaeccd9d95dbb9d3fd08b8a26b2"><p class="p" dir="ltr">Sunshine conversations MAU</p></li>
<li class="li" dir="ltr" data-list-item-id="edf3f8822f8d5956f4f367a2c0f8b441b"><p class="p" dir="ltr">Sunshine conversations notifications</p></li>
</ul>
</div>
</div>
<div class="div accordion"><p class="p"><strong class="ph b">ISO 27018</strong></p></div>
<div class="div panel">
<p class="p"><strong class="ph b">Product list</strong></p>
<ul class="ul" id="topic_fsj_qnl_rhc__ul_tq4_jpl_rhc">
<li class="li" dir="ltr" data-list-item-id="e6ccabf3e0cc8686233b561423ea45e9d"><p class="p" dir="ltr">Ticketing</p></li>
<li class="li" dir="ltr" data-list-item-id="e3b5334cf7a3df30c0bd7cf2f8234e4b1"><p class="p" dir="ltr">Help Center</p></li>
<li class="li" dir="ltr" data-list-item-id="e760422e58be2acc195183c214581c783"><p class="p" dir="ltr">Community Forums</p></li>
<li class="li" dir="ltr" data-list-item-id="e94f35ac8b054b34cb88739af608477fb"><p class="p" dir="ltr">Messaging and live chat</p></li>
<li class="li" dir="ltr" data-list-item-id="e507e2d871a9b63929957d4ddf91390e1"><p class="p" dir="ltr">Reporting and Analytics</p></li>
<li class="li" dir="ltr" data-list-item-id="e5125627654814d1bb31f3cf799e9d671"><p class="p" dir="ltr">Messaging platform (Sunshine Conversations)</p></li>
<li class="li" dir="ltr" data-list-item-id="e3545ef2acc47557b4ff0073acba2d2f3"><p class="p" dir="ltr">Voice</p></li>
<li class="li" dir="ltr" data-list-item-id="efe3f266b6c5f54a59d651e3358313fd1"><p class="p" dir="ltr">AI Agents</p></li>
<li class="li" dir="ltr" data-list-item-id="e516100445c191a9f3d99b655366b1b84"><p class="p" dir="ltr">Mobile Apps</p></li>
<li class="li" dir="ltr" data-list-item-id="e1a5556f51d854c31fbb10d8978f3b3b5"><p class="p" dir="ltr">Messaging</p></li>
<li class="li" dir="ltr" data-list-item-id="eda5b76f68209f1cd57d974da4af7d796"><p class="p" dir="ltr">Mobile Software Development Kits</p></li>
<li class="li" dir="ltr" data-list-item-id="e22a64e16a1949a2c787bf434a3b60f4b"><p class="p" dir="ltr">Automations &amp; intelligence</p></li>
</ul>
<div class="p">
<p><strong class="ph b">Suite Add-ons</strong></p>
<ul class="ul" id="topic_fsj_qnl_rhc__ul_rvl_22r_qhc">
<li class="li" dir="ltr" data-list-item-id="ef45947af7be927d2be0bbc9d89e8e1aa"><p class="p" dir="ltr">Contact Center</p></li>
<li class="li" dir="ltr" data-list-item-id="ef2a93fead587dc04f799b793d6232bff"><p class="p" dir="ltr">Quality Assurance</p></li>
<li class="li" dir="ltr" data-list-item-id="ea80dd8ed77081ec17ff21010a9eb993e"><p class="p" dir="ltr">Workforce Management</p></li>
<li class="li" dir="ltr" data-list-item-id="e3dea62b462c41603386501ed68d374d1"><p class="p" dir="ltr">Zendesk Copilot</p></li>
<li class="li" dir="ltr" data-list-item-id="e18d378928b78602636aece8385d35aa1"><p class="p" dir="ltr">Advanced Data Privacy and Protection (ADPP)</p></li>
<li class="li" dir="ltr" data-list-item-id="e31b9d4fd6c5de2c9daa1d0a1aa1310a1"><p class="p" dir="ltr">Voice Usage Credits</p></li>
<li class="li" dir="ltr" data-list-item-id="e8f44498fff940a9c152dbf6e9c706ce2"><p class="p" dir="ltr">Premium Sandbox</p></li>
<li class="li" dir="ltr" data-list-item-id="e13033f6804e1afb611021da933a8b2f2"><p class="p" dir="ltr">More Storage</p></li>
<li class="li" dir="ltr" data-list-item-id="e6f91817d2fac6b0a033ccea6b37e2c52"><p class="p" dir="ltr">WhatsApp Numbers</p></li>
<li class="li" dir="ltr" data-list-item-id="e40e2934845b57c1231b8cd8263cd088a"><p class="p" dir="ltr">High Volume API</p></li>
<li class="li" dir="ltr" data-list-item-id="e1687427736c5198d5fe5e51c3cb52560"><p class="p" dir="ltr">Light agents</p></li>
<li class="li" dir="ltr" data-list-item-id="e13bed37079a40dd6e88428a317500b9a"><p class="p" dir="ltr">Sunshine conversations MAU</p></li>
<li class="li" dir="ltr" data-list-item-id="e39e903f252eccee42dcbf19b805aa954"><p class="p" dir="ltr">Sunshine conversations notifications</p></li>
</ul>
</div>
</div>
<div class="div accordion"><p class="p"><strong class="ph b">ISO 27701</strong></p></div>
<div class="div panel">
<p class="p"><strong class="ph b">Product list</strong></p>
<ul class="ul" id="topic_fsj_qnl_rhc__ul_c5r_jpl_rhc">
<li class="li" dir="ltr" data-list-item-id="e9144033d8612851f8c7e5f2433b51fee"><p class="p" dir="ltr">Ticketing</p></li>
<li class="li" dir="ltr" data-list-item-id="e5fff40860470e0527148a43f8f897b9d"><p class="p" dir="ltr">Help Center</p></li>
<li class="li" dir="ltr" data-list-item-id="e7426887197db48ee3875f082d4c9ad71"><p class="p" dir="ltr">Community Forums</p></li>
<li class="li" dir="ltr" data-list-item-id="eaaf5b1560d63866a6493d31500e1571a"><p class="p" dir="ltr">Messaging and live chat</p></li>
<li class="li" dir="ltr" data-list-item-id="eed3a2a84798aaaf540da9e45dada9d1f"><p class="p" dir="ltr">Reporting and Analytics</p></li>
<li class="li" dir="ltr" data-list-item-id="e4e9ff3123a581e61cdbb9fa6b88d8d7c"><p class="p" dir="ltr">Messaging platform (Sunshine Conversations)</p></li>
<li class="li" dir="ltr" data-list-item-id="ed0fc518738c87de8828d372713b3d8c7"><p class="p" dir="ltr">Voice</p></li>
<li class="li" dir="ltr" data-list-item-id="e459591552f22477c5eda1879591a0137"><p class="p" dir="ltr">AI Agents</p></li>
<li class="li" dir="ltr" data-list-item-id="e961183ad62ba42192dcf2f8e570c0ae7"><p class="p" dir="ltr">Mobile Apps</p></li>
<li class="li" dir="ltr" data-list-item-id="e98095a0e9312efdb58170a5752947fb7"><p class="p" dir="ltr">Messaging</p></li>
<li class="li" dir="ltr" data-list-item-id="e3e1f3f12887cd2502eb373f8c2d3b19a"><p class="p" dir="ltr">Mobile Software Development Kits</p></li>
<li class="li" dir="ltr" data-list-item-id="ed214d5c23f20b6eeb56637f6051623e5"><p class="p" dir="ltr">Automations &amp; intelligence</p></li>
</ul>
<div class="p">
<p><strong class="ph b">Suite Add-ons</strong></p>
<ul class="ul" id="topic_fsj_qnl_rhc__ul_rvl_22r_qhc">
<li class="li" dir="ltr" data-list-item-id="ee757ac621299126a8ea2d9d11be0ae50"><p class="p" dir="ltr">Contact Center</p></li>
<li class="li" dir="ltr" data-list-item-id="ed182d8ffa25c46f11a995cf79ab23a36"><p class="p" dir="ltr">Quality Assurance</p></li>
<li class="li" dir="ltr" data-list-item-id="efc9e5404aa630517d658be48cb869680"><p class="p" dir="ltr">Workforce Management</p></li>
<li class="li" dir="ltr" data-list-item-id="e418d993ee7171b30bb9bef8d8efaaccf"><p class="p" dir="ltr">Zendesk Copilot</p></li>
<li class="li" dir="ltr" data-list-item-id="e6e7270c84e1b8dff92247a1910866f08"><p class="p" dir="ltr">Advanced Data Privacy and Protection (ADPP)</p></li>
<li class="li" dir="ltr" data-list-item-id="e3e67f15e1e3f0a8c6d5ce4b5a57690bf"><p class="p" dir="ltr">Voice Usage Credits</p></li>
<li class="li" dir="ltr" data-list-item-id="e04d6d8caf9826de7621cf8ec3069eb72"><p class="p" dir="ltr">Premium Sandbox</p></li>
<li class="li" dir="ltr" data-list-item-id="e8e5e0ebb9b0cc3b8ab0b5794d2b1fde1"><p class="p" dir="ltr">More Storage</p></li>
<li class="li" dir="ltr" data-list-item-id="e26b0a95128e1d8ace614c55848715429"><p class="p" dir="ltr">WhatsApp Numbers</p></li>
<li class="li" dir="ltr" data-list-item-id="e1d32aec56443fb738a847ff9cdba389a"><p class="p" dir="ltr">High Volume API</p></li>
<li class="li" dir="ltr" data-list-item-id="ef68bd931d9cf1043a17f5523dbc1815b"><p class="p" dir="ltr">Light agents</p></li>
<li class="li" dir="ltr" data-list-item-id="e6ee45d4d67f55679e94e9aa5855bbb2a"><p class="p" dir="ltr">Sunshine conversations MAU</p></li>
<li class="li" dir="ltr" data-list-item-id="e3049dfc3c2cd1167c06f36a8827fccd7"><p class="p" dir="ltr">Sunshine conversations notifications</p></li>
</ul>
</div>
</div>
<div class="div accordion"><p class="p"><strong class="ph b">ISO 42001</strong></p></div>
<div class="div panel">
<p class="p"><strong class="ph b">Product list</strong></p>
<ul class="ul" id="topic_fsj_qnl_rhc__ul_urh_bfr_qhc">
<li class="li" dir="ltr" data-list-item-id="eaf9abea767098ecb4e746de99f635a39"><p class="p" dir="ltr">Automations &amp; intelligence</p></li>
<li class="li" dir="ltr" data-list-item-id="e65b9f48412eb4561c6d07c3a2deb7cec"><p class="p" dir="ltr">Zendesk LMS</p></li>
<li class="li" dir="ltr" data-list-item-id="e3ea4fef3985557d67ffa92de2297fdab"><p class="p" dir="ltr">Zendesk QA</p></li>
<li class="li" dir="ltr" data-list-item-id="ea1320783d5fae8e46aa6d42dd778c649"><p class="p" dir="ltr">Zendesk Workforce Management</p></li>
</ul>
</div>
<div class="div accordion"><p class="p"><strong class="ph b">FedRAMP Li-SaaS Tailored</strong></p></div>
<div class="div panel">
<p class="p"><strong class="ph b">Product list</strong></p>
<ul class="ul" id="topic_fsj_qnl_rhc__ul_jdz_dfr_qhc">
<li class="li" dir="ltr" data-list-item-id="e5922ab236964aa8d6b769de0f45cd2c1"><p class="p" dir="ltr">Ticketing</p></li>
<li class="li" dir="ltr" data-list-item-id="e4e27f1adfe2290aade4a29b789f0dfe5"><p class="p" dir="ltr">Help Center</p></li>
<li class="li" dir="ltr" data-list-item-id="ee5a7eb8f61a4a7faf02a3d7eb18b4261"><p class="p" dir="ltr">Community Forums</p></li>
<li class="li" dir="ltr" data-list-item-id="ec2565eb1fde0454a60f29610737beae2"><p class="p" dir="ltr">Reporting and Analytics</p></li>
<li class="li" dir="ltr" data-list-item-id="e87a999c2c169343feb31c9b7836f5a27"><p class="p" dir="ltr">Voice</p></li>
<li class="li" dir="ltr" data-list-item-id="e82aad7f96afae04bb0b0e8144fa926be"><p class="p" dir="ltr">Messaging</p></li>
<li class="li" dir="ltr" data-list-item-id="e113822b4c6185eeab7e2cab1abbca859"><p class="p" dir="ltr">Agent Workspace</p></li>
<li class="li" dir="ltr" data-list-item-id="e582f24b96666d934f4e4ec8d0d812fe2"><p class="p" dir="ltr">AI Agents</p></li>
</ul>
<p class="p" dir="ltr"><strong>Suite Add-On</strong></p>
<ul class="ul" id="topic_fsj_qnl_rhc__ul_rvl_22r_qhc">
<li class="li" dir="ltr" data-list-item-id="e2ec90a6388cd465128690859976e4f59"><p class="p" dir="ltr">Contact Center</p></li>
<li class="li" dir="ltr" data-list-item-id="ed8b4c8e6c4f137339268d0f6d632dbe7"><p class="p" dir="ltr">Quality Assurance</p></li>
<li class="li" dir="ltr" data-list-item-id="e2844f49e06b0a45d6820eb8437cbaa7b"><p class="p" dir="ltr">Copilot</p></li>
<li class="li" dir="ltr" data-list-item-id="ea29cfbe1ee8607293281560527035481"><p class="p" dir="ltr">Workforce Management</p></li>
<li class="li" dir="ltr" data-list-item-id="e2e1488be40869f990ec217ab0e2363cc"><p class="p" dir="ltr">Advanced Data Privacy and Protection (ADPP)</p></li>
</ul>
<p class="p" dir="ltr"><strong>Security Configurations</strong></p>
<p class="p" dir="ltr">When using Zendesk, you must adhere to the following configurations in order to remain compliant:</p>
<ul>
<li data-list-item-id="e92871f2e64198fea6551ad29444efdf9">Enable Data Center Locality - U.S. Only</li>
<li data-list-item-id="e424618ffe3a80f5c1b393c8612c7c0c9">Use U.S.-based phone numbers (Voice)</li>
<li data-list-item-id="e059786011e552f47ebc8ef61eae3d1c2">Not store any personal data, Cardholder Data (as that term is used in the Data Security Standards of the Payment Card Industry), or business sensitive information (collectively, “PII”) within the Services</li>
</ul>
<p><strong>Additional Considerations</strong></p>
<div id="message-list_1783368832.553419" aria-setsize="-1"><div><div aria-roledescription="message"><div><div><div><div><div><div><div><div>
<div>The above configurations ensure that all data stays within our FedRAMP compliant environment. Failure to follow one of more of these configurations renders this obsolete (i.e., data is no longer contained within the compliant environment). <a href="https://support.zendesk.com/hc/en-us/articles/4408831944730-Supplemental-terms-Zendesk-s-service-specific-terms#h_01FQF4CSRY9RWGSS2Z3Z08GVR2." target="_blank" rel="noopener noreferrer"><span class="wysiwyg-underline">Supplemental Terms for Zendesk’s FedRAMP Tailored Certification</span></a>
</div>
<div> </div>
</div></div></div></div></div></div></div></div></div></div></div>
</div>
<div class="div accordion"><p class="p"><strong class="ph b">TXRAMP Level 2</strong></p></div>
<div class="div panel">
<p class="p"><strong class="ph b">Product list</strong></p>
<ul class="ul" id="topic_fsj_qnl_rhc__ul_jdz_dfr_qhc">
<li class="li" dir="ltr" data-list-item-id="efc757d748c7b3d4e39e61989217bb3bf"><p class="p" dir="ltr">Ticketing</p></li>
<li class="li" dir="ltr" data-list-item-id="e5703914d7adb408e1b3332716d619322"><p class="p" dir="ltr">Help Center</p></li>
<li class="li" dir="ltr" data-list-item-id="eee4adacff73fb81a00cf5eb60a5cb8c2"><p class="p" dir="ltr">Community Forums</p></li>
<li class="li" dir="ltr" data-list-item-id="e480c9b278cb8b778da956df2bc69b57f"><p class="p" dir="ltr">Reporting and Analytics</p></li>
<li class="li" dir="ltr" data-list-item-id="ecb8ebd11ec67d0f22255cf4e80a87261"><p class="p" dir="ltr">Voice</p></li>
<li class="li" dir="ltr" data-list-item-id="ee7d59b274592b460086e79a31484574e"><p class="p" dir="ltr">Messaging</p></li>
<li class="li" dir="ltr" data-list-item-id="edb4c72833bd1e2d347e1efc79ed0fe1c"><p class="p" dir="ltr">Workforce Management</p></li>
<li class="li" dir="ltr" data-list-item-id="e1099c524febce1900b04aad57ce9b078"><p class="p" dir="ltr">Automations &amp; intelligence</p></li>
</ul>
<p class="p" dir="ltr"><strong>Suite Add-On</strong></p>
<ul class="ul" id="topic_fsj_qnl_rhc__ul_jdz_dfr_qhc">
<li class="li" dir="ltr" data-list-item-id="ec5901d91535a5d9721670973b4be7ceb"><p class="p" dir="ltr">Copilot</p></li>
<li class="li" dir="ltr" data-list-item-id="e3c1c9e0ae596646c45d0dae20fecb7dd"><p class="p" dir="ltr">Advanced Data Privacy and Protection (ADPP)</p></li>
</ul>
</div>
<div class="div accordion"><p class="p"><strong>Information System Security Management and Assessment Program (Japan ISMAP)</strong></p></div>
<div class="div panel">
<p class="p"><strong class="ph b">Product list</strong></p>
<ul class="ul" id="topic_fsj_qnl_rhc__ul_epg_t2r_qhc">
<li class="li" dir="ltr" data-list-item-id="e272f70432dd77fa26bd6a4e2ea97d4b7"><p class="p" dir="ltr">Ticketing</p></li>
<li class="li" dir="ltr" data-list-item-id="e93634d94d28f490846a6de2d63711b2c"><p class="p" dir="ltr">Help Center</p></li>
<li class="li" dir="ltr" data-list-item-id="ed5d567a35ed0577579afacc279c0d451"><p class="p" dir="ltr">Community Forums</p></li>
<li class="li" dir="ltr" data-list-item-id="e2b8b9ea35e9697068518a13c811cffaa"><p class="p" dir="ltr">Live chat</p></li>
<li class="li" dir="ltr" data-list-item-id="ed6c38fb1f4301dd9fc585bca51c9198d"><p class="p" dir="ltr">Reporting and Analytics</p></li>
<li class="li" dir="ltr" data-list-item-id="e5aed0c4f81137d2aa34ae8e0e1066c92"><p class="p" dir="ltr">Voice</p></li>
<li class="li" dir="ltr" data-list-item-id="e8d830e582222bccc6d4f6942fb4812e7"><p class="p" dir="ltr">AI Agents - Essential</p></li>
</ul>
<div class="p">
<p><strong class="ph b">Suite Add-ons</strong></p>
<ul class="ul" id="topic_fsj_qnl_rhc__ul_yf4_v2r_qhc">
<li class="li" dir="ltr" data-list-item-id="e7ab68b66dc3b5c9c5ce1defa339c27b0"><p class="p" dir="ltr">Copilot</p></li>
<li class="li" dir="ltr" data-list-item-id="e1445709fb918c2fc1f9d37d4cccc01f1"><p class="p" dir="ltr">Advanced Data Privacy and Protection (ADPP)</p></li>
<li class="li" dir="ltr" data-list-item-id="e5894b6332bd1a95bf4144639b41a72c5"><p class="p" dir="ltr">Premium Sandbox</p></li>
<li class="li" dir="ltr" data-list-item-id="e648d2be7012e47376fea685df3f3b195"><p class="p" dir="ltr">More Storage</p></li>
</ul>
</div>
</div>
<p class="p"> </p>
</div>
</div>
<div class="topic nested2" id="topic_ew4_rnl_rhc" aria-labelledby="ariaid-title4">
<h3 class="title topictitle3" id="ariaid-title4">Industry-based compliance certifications</h3>
<div class="body">
<div class="div accordion"><p class="p"><strong class="ph b">Health Insurance Portability and Accountability Act (HIPAA)</strong></p></div>
<div class="div panel">
<p class="p"><strong class="ph b">Product list</strong></p>
<ul class="ul" id="topic_ew4_rnl_rhc__ul_jnq_xpl_rhc">
<li class="li" dir="ltr" data-list-item-id="e8d4a0ce63fdfc74ea9809b8f19fe4296"><p class="p" dir="ltr">Ticketing</p></li>
<li class="li" dir="ltr" data-list-item-id="e0b88afdbb58aa6991a300425ef1fc525"><p class="p" dir="ltr">Help Center</p></li>
<li class="li" dir="ltr" data-list-item-id="eb6cd9de28425dfecffb4dc53b1414e8a"><p class="p" dir="ltr">Community Forums</p></li>
<li class="li" data-list-item-id="e3fa7cbd0b110080f195f040e75df276b"><p class="p">Messaging and live chat</p></li>
<li class="li" dir="ltr" data-list-item-id="ee8fc46a11f8b10fb720c34fd42fb97c0"><p class="p" dir="ltr">Reporting and Analytics</p></li>
<li class="li" dir="ltr" data-list-item-id="e755e4f9db8dfdc4ccb1fd2bfcc1b61e9"><p class="p" dir="ltr">Voice</p></li>
<li class="li" data-list-item-id="ef5d20ba9d376660225bcbf58a1afedc4"><p class="p">AI Agents</p></li>
<li class="li" dir="ltr" data-list-item-id="ecdda0a936f522ab5874a4078c5bbdce2"><p class="p" dir="ltr">Mobile Apps</p></li>
<li class="li" dir="ltr" data-list-item-id="e48dee3989d5ae7caee887272682aa990"><p class="p" dir="ltr">Mobile Software Development Kits</p></li>
<li class="li" dir="ltr" data-list-item-id="e9d32a105de47e82d54e9755bce90a184"><p class="p" dir="ltr">Automations &amp; intelligence</p></li>
</ul>
<p class="p"><strong class="ph b">Suite add-ons</strong></p>
<ul class="ul" id="topic_ew4_rnl_rhc__ul_r2n_3fr_qhc">
<li class="li" dir="ltr" data-list-item-id="ee0d386f4c1bbc118f6af3ecf8370c960"><p class="p" dir="ltr">Workforce Management</p></li>
<li class="li" dir="ltr" data-list-item-id="ecdaba2752e7dcf8c85a8c7830e1e10e4"><p class="p" dir="ltr">Zendesk Copilot</p></li>
<li class="li" dir="ltr" data-list-item-id="e95b2063c830b20063a1584081e2321f2"><p class="p" dir="ltr">Advanced Data Privacy and Protection (ADPP)</p></li>
<li class="li" dir="ltr" data-list-item-id="ee95501e0b0dbc177a26ebf8b8976e1bd"><p class="p" dir="ltr">Voice Usage Credits</p></li>
<li class="li" dir="ltr" data-list-item-id="e8f4749c795d6fba9b26c5425509092e1"><p class="p" dir="ltr">Premium Sandbox</p></li>
<li class="li" dir="ltr" data-list-item-id="e6f6896c85ff7526d51b38dd0c1121d2b"><p class="p" dir="ltr">More Storage</p></li>
<li class="li" dir="ltr" data-list-item-id="eb97aea45d7b1e5030cea45a590d0bd14"><p class="p" dir="ltr">WhatsApp Numbers</p></li>
<li class="li" dir="ltr" data-list-item-id="eac34cd24b8fd84ba6d23b1de015ef019"><p class="p" dir="ltr">High Volume API</p></li>
<li class="li" dir="ltr" data-list-item-id="eb89a8f9371e0ea8de877cdf038a1f31e"><p class="p" dir="ltr">Light agents</p></li>
<li class="li" dir="ltr" data-list-item-id="eb97ef95b49f3397e68c4a20e4b46f915"><p class="p" dir="ltr">Sunshine conversations MAU</p></li>
<li class="li" dir="ltr" data-list-item-id="ea2f2559a150f11e40c5e46e90635196b"><p class="p" dir="ltr">Sunshine conversations notifications</p></li>
</ul>
</div>
<div class="div accordion"><p class="p"><strong class="ph b">Health Data Hosting (HDS) France</strong></p></div>
<div class="div panel">
<p class="p"><strong class="ph b">Product list</strong></p>
<ul class="ul" id="topic_ew4_rnl_rhc__ul_fhs_dql_rhc">
<li class="li" dir="ltr" data-list-item-id="ef5baff60a96de9ad55531f7979758270"><p class="p" dir="ltr">Ticketing</p></li>
<li class="li" dir="ltr" data-list-item-id="e144675846a2ddc1e93705d77cffde3df"><p class="p" dir="ltr">Help Center</p></li>
<li class="li" dir="ltr" data-list-item-id="eb60747589ffd7d6843b8b0ba4e01659a"><p class="p" dir="ltr">Community Forums</p></li>
<li class="li" data-list-item-id="e491982d87539588e16bc4c5c3e36d193"><p class="p">Messaging and live chat</p></li>
<li class="li" dir="ltr" data-list-item-id="ebf546c18acd36a38d653cab8f07e1b07"><p class="p" dir="ltr">Reporting and Analytics</p></li>
<li class="li" data-list-item-id="e42078d6eb2423684faf9cf2426c4595e"><p class="p">Messaging platform (Sunshine Conversations)</p></li>
<li class="li" dir="ltr" data-list-item-id="ea5346249b8db8a40714f1be102b351c6"><p class="p" dir="ltr">Voice</p></li>
<li class="li" data-list-item-id="ea0683e399d09a1fc9ba1197c6f403f79"><p class="p">AI Agents</p></li>
<li class="li" dir="ltr" data-list-item-id="e3d4206d44826748ee6b398bc76357c05"><p class="p" dir="ltr">Mobile Apps</p></li>
<li class="li" dir="ltr" data-list-item-id="e77611aa9de3408cedc53b0d6aae037de"><p class="p" dir="ltr">Mobile Software Development Kits</p></li>
<li class="li" dir="ltr" data-list-item-id="e33d59680bc1f55e1652b51d65ad0741d"><p class="p" dir="ltr">Automations &amp; intelligence</p></li>
</ul>
<p class="p"><strong class="ph b">Suite add-ons</strong></p>
<ul class="ul" id="topic_ew4_rnl_rhc__ul_eww_4fr_qhc">
<li class="li" dir="ltr" data-list-item-id="e14c38dc38968a030e454eaff3b28b8cc"><p class="p" dir="ltr">Workforce Management</p></li>
<li class="li" dir="ltr" data-list-item-id="eacd08f81920617fdb338bbd059f04a6b"><p class="p" dir="ltr">Zendesk Copilot</p></li>
<li class="li" dir="ltr" data-list-item-id="e7ff5a5547b8b7393fa4fa21272604785"><p class="p" dir="ltr">Advanced Data Privacy and Protection (ADPP)</p></li>
<li class="li" dir="ltr" data-list-item-id="e9b2d7f81dda0c2322e36487c6956a1fc"><p class="p" dir="ltr">Voice Usage Credits</p></li>
<li class="li" dir="ltr" data-list-item-id="e8d6914e90d3a39052c937938a14caa24"><p class="p" dir="ltr">Premium Sandbox</p></li>
<li class="li" dir="ltr" data-list-item-id="e757a385c4ee1f2b042eff3644f1ce44a"><p class="p" dir="ltr">More Storage</p></li>
<li class="li" dir="ltr" data-list-item-id="ef6e118e4866fac42160653a76afc1905"><p class="p" dir="ltr">WhatsApp Numbers</p></li>
<li class="li" dir="ltr" data-list-item-id="e3a7795d54dd746513fc499b2906cb74c"><p class="p" dir="ltr">High Volume API</p></li>
<li class="li" dir="ltr" data-list-item-id="e220a181b1e03923a16db757de378045d"><p class="p" dir="ltr">Light agents</p></li>
<li class="li" dir="ltr" data-list-item-id="ecaa6b7609aa2d66cc9ada5d94db7cd3a"><p class="p" dir="ltr">Sunshine conversations MAU</p></li>
<li class="li" dir="ltr" data-list-item-id="e2a16442d58132c4ac0eb0e17616fb15e"><p class="p" dir="ltr">Sunshine conversations notifications</p></li>
</ul>
</div>
</div>
</div>
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