Sub-processor Policy

We have updated this policy. If you are a new Customer, then this policy will be effective as of May 7, 2026. If you are an existing Customer, we are providing you with prior notice of these changes that will be effective as of June 6, 2026. For the previous version of this policy, please expand the section below.
> Previous version of this policy

Previous version of this policy


As set out in our Data Processing Agreement that forms part of the Zendesk Customer Agreement, Zendesk utilizes certain third parties and vendors ("Sub-processors"), including members of the Zendesk Group, to process personal data within Service Data. Zendesk generally considers Service Data derived from free text fields within the Services as potentially containing personal data.
Zendesk commits to engage Sub-processors in accordance with the due diligence, security, and contractual safeguards set forth in our Data Processing Agreement.
Infrastructure Sub-processors
Zendesk uses the infrastructure Sub-processors listed below to host and process Service Data and to provide additional functionality related to the Services. Information about data hosting options can be found in the Regional Data Hosting Policy.


Entity Name
Purpose
Data Hosting Location


Amazon Web Services, Inc.
Cloud Service Provider for All Services
United States, Ireland, Germany, United Kingdom, Japan, Australia


Google LLC, Google Cloud EMEA Limited
Cloud Service Provider for Zendesk QA (Klaus), AI agents - Advanced (Ultimate)

Zendesk QA (Klaus): Germany
AI agents - Advanced (Ultimate): United States, Belgium



Service Specific Sub-processors
Zendesk uses the Sub-processors listed below to provide certain functionality within the Services. Definitions for the terms used to refer to the Applicable Services can be found in the Service-Specific Supplemental Terms.


Entity Name
Purpose and Data Processed
Applicable Services
Data Hosting Location


Cloudflare, Inc.
Provides content distribution, network performance optimization, security, abuse prevention, and DNS services for web traffic transmitted to and from the Services.
All
Local (Cloudflare routes traffic to worldwide data centers closest to the user's location. Logging by Cloudflare is performed in the United States.)


Datadog, Inc.
Provides logging platform used for performing analytics, debugging, troubleshooting, auditing, reporting, and detecting and alerting on unexpected application behavior.
All
United States, Germany


Functional Software, Inc. (aka Sentry)
Provides cross-platform error monitoring and reporting services.
All
United States, Germany


Snowflake Inc.
Provides data warehouse and analytics services and supports advanced Analytics Functionality.
All
United States, Germany


Forge Technology, Inc. (aka Paragon)
Provides integration infrastructure platform services.
All
No hosting of Service Data


Google LLC
Supports translation functionality available to Agents, analytics dashboards and features, and user authorization within Zendesk WFM (Tymeshift)
Translation Functionality within Agent Workspace, Live Chat Functionality, Analytics Functionality, Zendesk QA (Klaus), Zendesk WFM (Tymeshift)
No hosting of Service Data


Halon Security AB
Supports email filtering and security services.
Ticketing System Functionality
Germany


MongoDB, Inc.
Provides scalable database services used to host select Service Data.
Sunshine Conversations, Zendesk messaging, WhatsApp Integration and Social Messaging Add-ons, AI agents - Advanced (Ultimate), Contact Center

United States, Ireland, Germany, Japan, Australia
AI agents - Advanced (Ultimate): United States, Belgium



Fireworks.ai, Inc.
Provides generative artificial intelligence and natural language processing services.
GenAI Functionality
No hosting of Service Data


Groq, Inc.
Provides generative artificial intelligence and natural language processing services.
GenAI Functionality
No hosting of Service Data


OpenAI, L.L.C.
Provides generative artificial intelligence and natural language processing services.
GenAI Functionality
No hosting of Service Data


Deepgram Inc.
Supports voice-related features, including generating transcripts and providing analysis and data redaction functionality for recordings and transcripts.
Voice Functionality, Zendesk QA (Klaus)
No hosting of Service Data


Twilio, Inc.
Supports telecommunication and messaging functionality, including telecommunication infrastructure.
Voice Functionality, Zendesk Sell

Voice Functionality: United States, Ireland, Australia
Zendesk Sell: United States



SendGrid, Inc.
Provides email campaign services used to send notification emails and dashboards to Agents and End-Users.
Analytics Functionality, Live Chat Functionality, Zendesk QA (Klaus), Zendesk Sell
United States


Confluent, Inc.
Provides the infrastructure for Kafka clusters where all tickets and Agent activity data flow through.
Zendesk WFM (Tymeshift)
United States


Microsoft Corporation
Hosts large language models used to provide generative artificial intelligence and natural language processing services.
Zendesk QA (Klaus), AI agents - Advanced (Ultimate), GenAI Functionality
No hosting of Service Data


Aiven Oy
Provides search and data analytics functionality.
AI agents - Advanced (Ultimate)
United States, Belgium


Raintank, Inc. (aka Grafana Labs)
Provides logging and observability functionality.
AI agents - Advanced (Ultimate)
United States, Belgium


APIHub, Inc. (aka Clearbit)
Provides the marketing data engine used for the Reach functionality available in Zendesk Sell.
Zendesk Sell
United States


GoodData Corporation
Supports analytics functionality in Insights.
Insights (Legacy Service)
United States

Innovation Services Sub-processors
Innovation Services are supported by additional Innovation Services Sub-processors, which can be viewed by expanding below.

» Service Specific Sub-processors


Entity Name
Purpose and Data Processed
Applicable Services
Data Hosting Location


Amazon Web Services Australia Pty. Ltd.
Cloud Service Provider
Contact Center - Innovation Services
United States, Canada, United Kingdom, Germany, Australia


Datadog, Inc.
Provides logging platform used for performing analytics, debugging, troubleshooting, auditing, reporting, and detecting and alerting on unexpected application behavior
Contact Center - Innovation Services
United States


MongoDB, Inc.
Provides scalable database services used to host select Service Data
Contact Center - Innovation Services
United States, Canada, United Kingdom, Germany, Australia



Zendesk Group Sub-processors
The following entities are members of the Zendesk Group through which Zendesk employs personnel and may function as Sub-processors. Zendesk and the Zendesk Group entities commit to data protection and security requirements under Zendesk's certified Binding Corporate Rules and the EU-U.S. (UK and Swiss) Data Privacy Framework.


Entity Name
Country



Zendesk, Inc. FutureSimple Inc. ZD Sub Holdings Smooch Technologies US Inc.
Tymeshift, Inc.
Local Measure Inc.
HyperArc, Inc.
Unleash Technologies, Inc.
Forethought Technologies, Inc.

United States


Zendesk International Limited
Ireland


Zendesk ApS
Denmark



Zendesk GmbH
Ultimate.ai GmbH

Germany



Zendesk Pty., Ltd
Zendesk Australia Holding Pty. Ltd
Online Media Holdings Ltd.
Local Measure International Pty Ltd.

Australia



Zendesk UK Limited
Ultimate.ai Ltd

United Kingdom


Zendesk Incorporated
Philippines


Zendesk Singapore Pte. Ltd.
Singapore


Zendesk Brasil Software Corporativo LTDA
Brazil


Kabushiki Kaisha Zendesk
Japan


Zendesk France SAS
France


Base sp. z o. o. (Base spółka z ograniczoną odpowiedzialnością)
Poland



Smooch Technologies ULC
Forethought Technologies Canada, Inc.

Canada


Zendesk Technologies Private Limited
India


Zendesk Korea LLC
South Korea



Cleverly, Unipessoal, LDA
Tymeshift Portugal, Unipessoal Lda

Portugal


Zendesk Technologies Spain S.L.
Spain


Zendesk, S. de R.L. de C.V.
Mexico


Zendesk Sweden AB
Sweden


Zendesk Netherlands B.V.
Netherlands


Zendesk Italy S.r.l.
Italy


Tymeshift doo Novi Sad
Serbia


Qualitista OÜ
Estonia


Ultimate Enterprises Oy
Finland


Unleash Labs Ltd.
Israel




As set out in our Data Processing Agreement that forms part of the Zendesk Customer Agreement, Zendesk utilizes certain third parties and vendors ("Sub-processors"), including members of the Zendesk Group, to process personal data within Service Data. Zendesk generally considers Service Data derived from free text fields within the Services as potentially containing personal data. Zendesk commits to engage Sub-processors in accordance with the due diligence, security, and contractual safeguards set forth in our Data Processing Agreement. Infrastructure Sub-processors Zendesk uses the infrastructure Sub-processors listed below to host and process Service Data and to provide additional functionality related to the Services. Information about data hosting options can be found in the Regional Data Hosting Policy.

Entity Name
Purpose
Data Hosting Location


Amazon Web Services, Inc.
Cloud Service Provider for All Services
United States, Ireland, Germany, United Kingdom, Japan, Australia


Google LLC, Google Cloud EMEA Limited
Cloud Service Provider for Zendesk QA (Klaus), AI agents - Advanced (Ultimate)

Zendesk QA (Klaus): Germany
AI agents - Advanced (Ultimate): United States, Belgium


Service Specific Sub-processors Zendesk uses the Sub-processors listed below to provide certain functionality within the Services. Definitions for the terms used to refer to the Applicable Services can be found in the Service-Specific Supplemental Terms.

Entity Name
Purpose
Applicable Services
Data Hosting Location


Cloudflare, Inc.
Provides content distribution, network performance optimization, security, abuse prevention, and DNS services for web traffic transmitted to and from the Services.
All
Local (Cloudflare routes traffic to worldwide data centers closest to the user's location. Logging by Cloudflare is performed in the United States.)


Datadog, Inc.
Provides logging platform used for performing analytics, debugging, troubleshooting, auditing, reporting, and detecting and alerting on unexpected application behavior.
All
United States, Germany


Functional Software, Inc. (aka Sentry)
Provides cross-platform error monitoring and reporting services.
All
United States, Germany


Snowflake Inc.
Provides data warehouse and analytics services and supports advanced Analytics Functionality.
All
United States, Germany


Forge Technology, Inc. (aka Paragon)
Provides integration infrastructure platform services
All
No hosting of Service Data


Google LLC
Supports translation functionality available to Agents, analytics dashboards and features, user authorization within Zendesk WFM (Tymeshift), and generative artificial intelligence and natural language processing services.
Translation Functionality within Agent Workspace, Live Chat Functionality, Analytics Functionality, Zendesk QA (Klaus), Zendesk WFM (Tymeshift), GenAI Functionality
No hosting of Service Data


Halon Security AB
Supports email filtering and security services.
Ticketing System Functionality
Germany


MongoDB, Inc.
Provides scalable database services used to host select Service Data.
Sunshine Conversations, Zendesk messaging, WhatsApp Integration and Social Messaging Add-ons, AI agents - Advanced (Ultimate), Contact Center

United States, Ireland, Germany, Japan, Australia
AI agents - Advanced (Ultimate): United States, Belgium



ElevenLabs Inc.
Provides generative artificial intelligence and natural language processing services.
GenAI Functionality
No hosting of Service Data


Fireworks.ai, Inc.
Provides generative artificial intelligence and natural language processing services.
GenAI Functionality
No hosting of Service Data


Groq, Inc.
Provides generative artificial intelligence and natural language processing services.
GenAI Functionality
No hosting of Service Data


OpenAI, L.L.C.
Provides generative artificial intelligence and natural language processing services.
GenAI Functionality
No hosting of Service Data


Deepgram Inc.
Supports voice-related features, including generating transcripts and providing analysis and data redaction functionality for recordings and transcripts.
Voice Functionality, Zendesk QA (Klaus)
No hosting of Service Data


Twilio, Inc.
Supports telecommunication and messaging functionality, including telecommunication infrastructure.
Voice Functionality, Zendesk Sell

Voice Functionality: United States, Ireland, Australia
Zendesk Sell: United States



SendGrid, Inc.
Provides email campaign services used to send notification emails and dashboards to Agents and End-Users.
Analytics Functionality, Live Chat Functionality, Zendesk QA (Klaus), Zendesk Sell
United States


Confluent, Inc.
Provides the infrastructure for Kafka clusters where all tickets and Agent activity data flow through.
Zendesk WFM (Tymeshift)
United States


Microsoft Corporation
Hosts large language models used to provide generative artificial intelligence and natural language processing services.
Zendesk QA (Klaus), AI agents - Advanced (Ultimate), GenAI Functionality
No hosting of Service Data


Aiven Oy
Provides search and data analytics functionality.
AI agents - Advanced (Ultimate)
United States, Belgium


Raintank, Inc. (aka Grafana Labs)
Provides logging and observability functionality.
AI agents - Advanced (Ultimate)
United States, Belgium


APIHub, Inc. (aka Clearbit)
Provides the marketing data engine used for the Reach functionality available in Zendesk Sell.
Zendesk Sell
United States


GoodData Corporation
Supports analytics functionality in Insights.
Insights (Legacy Service)
United States

Innovation Services Sub-processors Innovation Services are supported by additional Innovation Services Sub-processors, which can be viewed by expanding below.
» Innovation Services Sub-processors


Entity Name
Purpose
Applicable Services
Data Hosting Location


Amazon Web Services Australia Pty. Ltd.
Cloud Service Provider
Contact Center - Innovation Services
United States, Canada, United Kingdom, Germany, Australia


Datadog, Inc.
Provides logging platform used for performing analytics, debugging, troubleshooting, auditing, reporting, and detecting and alerting on unexpected application behavior
Contact Center - Innovation Services
United States


MongoDB, Inc.
Provides scalable database services used to host select Service Data
Contact Center - Innovation Services
United States, Canada, United Kingdom, Germany, Australia


Zendesk Group Sub-processors The following entities are members of the Zendesk Group through which Zendesk employs personnel and may function as Sub-processors. Zendesk and the Zendesk Group entities commit to data protection and security requirements under Zendesk's certified Binding Corporate Rules and the EU-U.S. (UK and Swiss) Data Privacy Framework.

Entity Name
Country



Zendesk, Inc. FutureSimple Inc. ZD Sub Holdings Smooch Technologies US Inc.
Tymeshift, Inc.
Local Measure Inc.
HyperArc, Inc.
Unleash Technologies, Inc.
Forethought Technologies, Inc.

United States


Zendesk International Limited
Ireland


Zendesk ApS
Denmark



Zendesk GmbH
Ultimate.ai GmbH

Germany



Zendesk Pty., Ltd
Zendesk Australia Holding Pty. Ltd
Online Media Holdings Ltd.
Local Measure International Pty Ltd.

Australia



Zendesk UK Limited
Ultimate.ai Ltd

United Kingdom


Zendesk Incorporated
Philippines


Zendesk Singapore Pte. Ltd.
Singapore


Zendesk Brasil Software Corporativo LTDA
Brazil


Kabushiki Kaisha Zendesk
Japan


Zendesk France SAS
France


Base sp. z o. o. (Base spółka z ograniczoną odpowiedzialnością)
Poland



Smooch Technologies ULC
Forethought Technologies Canada, Inc.

Canada


Zendesk Technologies Private Limited
India


Zendesk Korea LLC
South Korea



Cleverly, Unipessoal, LDA
Tymeshift Portugal, Unipessoal Lda

Portugal


Zendesk Technologies Spain S.L.
Spain


Zendesk, S. de R.L. de C.V.
Mexico


Zendesk Sweden AB
Sweden


Zendesk Netherlands B.V.
Netherlands


Zendesk Italy S.r.l.
Italy


Tymeshift doo Novi Sad
Serbia


Qualitista OÜ
Estonia


Ultimate Enterprises Oy
Finland


Unleash Labs Ltd.
Israel



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