Japan Telecommunications Business Act - Cookies Information

The Japan Telecommunications Business Act may require certain Zendesk subscribers in the telecommunications industry to disclose information about third-party cookies to their end users.

Analytics Cookies

The majority of Zendesk’s in-product cookies are necessary for the proper functioning of the Services. In addition, Zendesk provides certain Analytics cookies in-product. To the extent you are required or wish to disclose these cookies to your customers, please find more information below:

Service | Cookie Name | Type of User Information Transmitted | Entity Processing the User Information
Help Center Functionality | hc:{user_identifier}:recently_ visited_articles | Stores a history of recently visited articles locally in the end-user’s browser. No data is transmitted. | Not applicable (data is stored locally on the end user's device)
Help Center Functionality | help_center_data | A text string of the end-user’s most recent search. There is no identifier of the user stored with it. | Zendesk
Help Center Functionality | _zdshared_user_session_analytics | Unique user identifier (UUID) value used as a session ID. | Zendesk
Sunshine Conversations Web Messenger | cid | A Stripe analytics client ID used for service improvement. | Stripe
Web Widget (Classic) and Web Widget | ZD-suid | A UUID value used as a session ID. | Zendesk
Web Widget (Classic) and Web Widget | ZD-buid | A UUID value used as a device ID. | Zendesk

For information on the purpose of the above-listed cookies, as well as additional information about Zendesk’s in-product cookies, please see the Zendesk In-Product Cookie Policy.

Please note that Zendesk also offers you the ability to use Google Analytics cookies in your Help Center (see here). You and not Zendesk are in control of whether these cookies are enabled. Please refer to Google documentation or reach out to Google directly if you have enabled these cookies and require more information.

Notifying End-Users of Cookies

Zendesk allows you to notify your end-users of cookies used in-product. Please see the below articles for more information:

Implementing cookie consent in your Help Center

Enabling cookie consent for the Chat Widget

Notifying end-users of legal terms in Zendesk’s web-based widgets