Start here: Zendesk Training Offerings Overview

View all of our training options and our on-demand course catalog at training.zendesk.com

Role Based On-Demand Training

Free training for admins, agents, and developers where and when you need it. These are free, self-paced courses and resources that you may use as many times as you'd like.

Admins

Admin Learning Paths

Master your initial set up and configure the basics. Learn skills and knowledge to build out and manage our solutions.

Admin Course Catalog

Continue your training and optimize your Zendesk. Dive deeper and learn new skills and knowledge to leverage your Zendesk integrations & customizations.

Agents

Omnichannel Agent Learning Path

Learn how to engage with customers through multiple channels using Agent Workspace.

Agent Course Catalog

Build foundational knowledge to deliver the best customer service with our agent training options.

Developers

Developer Course Catalog

Learn how to build powerful products on top of your Zendesk

Private Training

View private training sessions

Remote private training sessions are Zendesk training sessions, delivered only to your company, conducted remotely via Zoom by a live trainer. Private training sessions are a great option for learners with moderate to complex use cases, medium to large groups, or for those who simply learn better one on one. Private sessions are highly interactive, and trainers encourage heavy participation from students.

Live classroom-style events

Certification Prep & Practice Workshops

Certification Prep & Practice Workshops prepare you to take the Zendesk Certification Exam. Work with a Zendesk expert to take a closer look at the more challenging topics, question formats, and methodology so you can boost your score on the exam.

Zendesk Training Days

Zendesk Training Days are live, classroom style events that take place around the world. This full day of deep-dive product training will enhance a learner's Zendesk Admin skills. All sessions at our Training Days are interactive. They include demos, hands-on exercises, and lots of Q&A with our trainers.

Zendesk Certification Program

Our Certifications prove that you have the knowledge and skills necessary to implement, configure, and manage our solutions. Buy one or a bundle to certify your team!

Zendesk Support Administrator Expert Exam | Prep Path

Zendesk App Developer I Expert Exam | Prep Path

Zendesk Explore CX Analyst Expert Exam | Prep Path

Zendesk Chat Specialist Exam | Prep Path

Zendesk Talk Specialist Exam | Prep Path

Zendesk Guide Specialist Exam | Prep Path