Sub-processor Policy

<p><span style="color: #000000;">We have updated this policy. If you are a new Customer, then this policy will be effective as of September 2, 2026. If you are an existing Customer, we are providing you with prior notice of these changes that will be effective as of October 2, 2026. For the previous version of this policy, please expand the section below.</span></p><div class="card">
<div class="card-header" id="hd_up"><span style="color: #000000;"><button class="btn btn-link" data-bs-target="#previous" data-bs-toggle="collapse">&gt; Previous version of this policy</button></span></div>
<div class="collapse hide" id="previous"><div class="card-body">
<h2 id="h_7c1da0ef-91f0-453d-9225-3029955dfdde"><span style="color: #000000;"><a name="intro_up"></a>Previous version of this policy</span></h2>
<div class="card">
<div class="card-body"><p> </p></div>
<p><span style="color: #000000;">As set out in our Data Processing Agreement that forms part of the </span><a href="https://www.zendesk.com/company/agreements-and-terms/zendesk-customer-agreement/"><span style="color: #000000;">Zendesk Customer Agreement</span></a><span style="color: #000000;">, Zendesk utilizes certain third parties and vendors ("Sub-processors"), including members of the Zendesk Group, to process personal data within Service Data. Zendesk generally considers Service Data derived from free text fields within the Services as potentially containing personal data.</span></p>
<p><span style="color: #000000;">Zendesk commits to engage Sub-processors in accordance with the due diligence, security, and contractual safeguards set forth in our Data Processing Agreement.</span></p>
<h2 id="01JP9PEJ9TJNNFX4ZAA99YNVBS"><span style="color: #000000;">Infrastructure Sub-processors</span></h2>
<p><span style="color: #000000;">Zendesk uses the infrastructure Sub-processors listed below to host and process Service Data and to provide additional functionality related to the Services. Information about data hosting options can be found in the </span><a href="https://support.zendesk.com/hc/en-us/articles/4408883599130-Regional-Data-Hosting-Policy" target="_blank" rel="noopener noreferrer"><span style="color: #000000;">Regional Data Hosting Policy</span></a><span style="color: #000000;">.</span></p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="height: 347px;"><table><tbody>
<tr style="height: 22px;">
<td style="height: 22px; width: 137.016px;"><span style="color: #000000;">Entity Name</span></td>
<td style="height: 22px; width: 313.344px;"><span style="color: #000000;">Purpose</span></td>
<td style="height: 22px; width: 215.641px;"><span style="color: #000000;">Data Hosting Location</span></td>
</tr>
<tr style="height: 67px;">
<td style="height: 67px; width: 137.016px;"><span style="color: #000000;">Amazon Web Services, Inc.</span></td>
<td style="height: 67px; width: 313.344px;"><span style="color: #000000;">Cloud Service Provider for All Services</span></td>
<td style="height: 67px; width: 215.641px;"><span style="color: #000000;">United States, Ireland, Germany, United Kingdom, Japan, Australia</span></td>
</tr>
<tr style="height: 170px;">
<td style="height: 170px; width: 137.016px;"><span style="color: #000000;">Google LLC, Google Cloud EMEA Limited</span></td>
<td style="height: 170px; width: 313.344px;"><span style="color: #000000;">Cloud Service Provider for Zendesk QA, AI agents</span></td>
<td style="height: 170px; width: 215.641px;">
<p><span style="color: #000000;">Zendesk QA: Germany</span></p>
<p><span style="color: #000000;">AI agents: United States, Belgium</span></p>
</td>
</tr>
</tbody></table></figure><h2 id="h_01K6BNQRVQS77CJ6K7GMCDTG2D"><span style="color: #000000;"><span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif; font-size: 1.5em;"> </span></span></h2>
<h2 id="01JVP8PZ9NZG601KPKV36VYK6X"><span style="color: #000000;">Service Specific Sub-processors</span></h2>
<p><span style="color: #000000;">Zendesk uses the Sub-processors listed below to provide certain functionality within the Services. Definitions for the terms used to refer to the Applicable Services can be found in the </span><a href="https://support.zendesk.com/hc/en-us/articles/4408831944730-Supplemental-terms-Zendesk-s-service-specific-terms" target="_blank" rel="noopener noreferrer"><span style="color: #000000;">Service-Specific Supplemental Terms</span></a><span style="color: #000000;">.</span></p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse;"><tbody>
<tr>
<td style="width: 17.4286%;"><span style="color: #000000;">Entity Name</span></td>
<td style="width: 32.5714%;"><span style="color: #000000;">Purpose and Data Processed</span></td>
<td style="width: 25%;"><span style="color: #000000;">Applicable Services</span></td>
<td style="width: 25%;"><span style="color: #000000;">Data Hosting Location</span></td>
</tr>
<tr>
<td style="width: 17.4286%;"><span style="color: #000000;">Cloudflare, Inc.</span></td>
<td style="width: 32.5714%;"><span style="color: #000000;">Provides content distribution, network performance optimization, security, abuse prevention, and DNS services for web traffic transmitted to and from the Services.</span></td>
<td style="width: 25%;"><span style="color: #000000;">All</span></td>
<td style="width: 25%;"><span style="color: #000000;">Local (Cloudflare routes traffic to worldwide data centers closest to the user's location. Logging by Cloudflare is performed in the United States.)</span></td>
</tr>
<tr>
<td style="width: 17.4286%;"><span style="color: #000000;">Datadog, Inc.</span></td>
<td style="width: 32.5714%;">Provides logging platform used for performing analytics, debugging, troubleshooting, auditing, reporting, and detecting and alerting on unexpected application behavior.</td>
<td style="width: 25%;"><span style="color: #000000;">All</span></td>
<td style="width: 25%;"><span style="color: #000000;">United States, Germany</span></td>
</tr>
<tr>
<td style="width: 17.4286%;"><span style="color: #000000;">Functional Software, Inc. (aka Sentry)</span></td>
<td style="width: 32.5714%;"><span style="color: #000000;">Provides cross-platform error monitoring and reporting services.</span></td>
<td style="width: 25%;"><span style="color: #000000;">All</span></td>
<td style="width: 25%;"><span style="color: #000000;">United States, Germany</span></td>
</tr>
<tr>
<td style="width: 17.4286%;"><span style="color: #000000;">Snowflake Inc.</span></td>
<td style="width: 32.5714%;"><span style="color: #000000;">Provides data warehouse and analytics services and supports advanced Analytics Functionality.</span></td>
<td style="width: 25%;"><span style="color: #000000;">All</span></td>
<td style="width: 25%;"><span style="color: #000000;">United States, Germany</span></td>
</tr>
<tr>
<td><span style="color: #000000;">Forge Technology, Inc. (aka Paragon)</span></td>
<td><span style="color: #000000;">Provides integration infrastructure platform services.</span></td>
<td><span style="color: #000000;">All</span></td>
<td><span style="color: #000000;">No hosting of Service Data</span></td>
</tr>
<tr>
<td style="width: 17.4286%;"><span style="color: #000000;">Google LLC</span></td>
<td style="width: 32.5714%;"><span style="color: #000000;">Supports translation functionality available to Agents, analytics dashboards and features, user authorization within Zendesk WFM, and generative artificial intelligence and natural language processing services.</span></td>
<td style="width: 25%;"><span style="color: #000000;">Translation Functionality within Agent Workspace, Live Chat Functionality, Analytics Functionality, Zendesk QA, Zendesk WFM, GenAI Functionality</span></td>
<td style="width: 25%;"><span style="color: #000000;">No hosting of Service Data</span></td>
</tr>
<tr>
<td>Halon Security AB</td>
<td>Supports email filtering and security services.</td>
<td>Ticketing System Functionality</td>
<td>Germany</td>
</tr>
<tr>
<td style="width: 17.4286%;"><span style="color: #000000;">MongoDB, Inc.</span></td>
<td style="width: 32.5714%;"><span style="color: #000000;">Provides scalable database services used to host select Service Data.</span></td>
<td style="width: 25%;"><span style="color: #000000;">Sunshine Conversations, Zendesk messaging, WhatsApp Integration and Social Messaging Add-ons, AI agents, Contact Center</span></td>
<td style="width: 25%;">
<p><span style="color: #000000;">United States, Ireland, Germany, Japan, Australia</span></p>
<p><span style="color: #000000;">AI agents: United States, Belgium</span></p>
</td>
</tr>
<tr>
<td>Baseten Labs, Inc.</td>
<td>Provides hosting and inference infrastructure for open-weight AI models.</td>
<td>GenAI Functionality</td>
<td>No hosting of Service Data</td>
</tr>
<tr>
<td>ElevenLabs Inc.</td>
<td>Provides generative artificial intelligence and natural language processing services.</td>
<td>GenAI Functionality</td>
<td>No hosting of Service Data</td>
</tr>
<tr>
<td>Fireworks.ai, Inc.</td>
<td>Provides hosting and inference infrastructure for open-weight AI models.</td>
<td>GenAI Functionality</td>
<td>No hosting of Service Data</td>
</tr>
<tr>
<td style="width: 17.4286%;"><span style="color: #000000;">Groq, Inc.</span></td>
<td style="width: 32.5714%;"><span style="color: #000000;">Provides hosting and inference infrastructure for open-weight AI models.</span></td>
<td style="width: 25%;"><span style="color: #000000;">GenAI Functionality</span></td>
<td style="width: 25%;"><span style="color: #000000;">No hosting of Service Data</span></td>
</tr>
<tr>
<td style="width: 17.4286%;"><span style="color: #000000;">OpenAI, L.L.C.</span></td>
<td style="width: 32.5714%;"><span style="color: #000000;">Provides generative artificial intelligence and natural language processing services.</span></td>
<td style="width: 25%;"><span style="color: #000000;">GenAI Functionality</span></td>
<td style="width: 25%;"><span style="color: #000000;">No hosting of Service Data</span></td>
</tr>
<tr>
<td style="width: 17.4286%;"><span style="color: #000000;">Deepgram Inc.</span></td>
<td style="width: 32.5714%;"><span style="color: #000000;">Supports voice-related features, including generating transcripts and providing analysis and data redaction functionality for recordings and transcripts.</span></td>
<td style="width: 25%;"><span style="color: #000000;">Voice Functionality, Zendesk QA</span></td>
<td style="width: 25%;"><span style="color: #000000;">No hosting of Service Data</span></td>
</tr>
<tr>
<td style="width: 17.4286%;"><span style="color: #000000;">Twilio, Inc.</span></td>
<td style="width: 32.5714%;"><span style="color: #000000;">Supports telecommunication and messaging functionality, including telecommunication infrastructure.</span></td>
<td style="width: 25%;"><span style="color: #000000;">Voice Functionality, Zendesk Sell</span></td>
<td style="width: 25%;">
<p><span style="color: #000000;">Voice Functionality: United States, Ireland, Australia</span></p>
<p><span style="color: #000000;">Zendesk Sell: United States</span></p>
</td>
</tr>
<tr>
<td style="width: 17.4286%;"><span style="color: #000000;">SendGrid, Inc.</span></td>
<td style="width: 32.5714%;"><span style="color: #000000;">Provides email campaign services used to send notification emails and dashboards to Agents and End-Users.</span></td>
<td style="width: 25%;"><span style="color: #000000;">Analytics Functionality, Live Chat Functionality, Zendesk QA, Zendesk Sell</span></td>
<td style="width: 25%;"><span style="color: #000000;">United States</span></td>
</tr>
<tr>
<td style="width: 17.4286%;"><span style="color: #000000;">Confluent, Inc.</span></td>
<td style="width: 32.5714%;"><span style="color: #000000;">Provides the infrastructure for Kafka clusters where all tickets and Agent activity data flow through.</span></td>
<td style="width: 25%;"><span style="color: #000000;">Zendesk WFM</span></td>
<td style="width: 25%;"><span style="color: #000000;">United States</span></td>
</tr>
<tr>
<td style="width: 17.4286%;"><span style="color: #000000;">Microsoft Corporation</span></td>
<td style="width: 32.5714%;"><span style="color: #000000;">Hosts large language models used to provide generative artificial intelligence and natural language processing services.</span></td>
<td style="width: 25%;"><span style="color: #000000;">Zendesk QA, AI agents, GenAI Functionality</span></td>
<td style="width: 25%;"><span style="color: #000000;">No hosting of Service Data</span></td>
</tr>
<tr>
<td style="width: 17.4286%;"><span style="color: #000000;">Aiven Oy</span></td>
<td style="width: 32.5714%;"><p class="p1"><span style="color: #000000;">Provides search and data analytics functionality.</span></p></td>
<td style="width: 25%;"><span style="color: #000000;">AI agents</span></td>
<td style="width: 25%;"><span style="color: #000000;">United States, Belgium</span></td>
</tr>
<tr>
<td style="width: 17.4286%;"><span style="color: #000000;">Raintank, Inc. (aka Grafana Labs)</span></td>
<td style="width: 32.5714%;"><p class="p1"><span style="color: #000000;">Provides logging and observability functionality.</span></p></td>
<td style="width: 25%;"><span style="color: #000000;">AI agents</span></td>
<td style="width: 25%;"><span style="color: #000000;">United States, Belgium</span></td>
</tr>
<tr>
<td style="width: 17.4286%;"><span style="color: #000000;">APIHub, Inc. (aka Clearbit)</span></td>
<td style="width: 32.5714%;"><p class="p1"><span style="color: #000000;">Provides the marketing data engine used for the Reach functionality available in Zendesk Sell.</span></p></td>
<td style="width: 25%;"><span style="color: #000000;">Zendesk Sell</span></td>
<td style="width: 25%;"><span style="color: #000000;">United States</span></td>
</tr>
<tr>
<td style="width: 17.4286%;"><span style="color: #000000;">GoodData Corporation</span></td>
<td style="width: 32.5714%;"><p class="p1"><span style="color: #000000;">Supports analytics functionality in Insights.</span></p></td>
<td style="width: 25%;"><span style="color: #000000;">Insights (Legacy Service)</span></td>
<td style="width: 25%;"><span style="color: #000000;">United States</span></td>
</tr>
</tbody></table></figure><h2 id="01JWHY02YCYGFGCFEH23Q84H4P"><span style="color: #000000;">Innovation Services Sub-processors</span></h2>
<p class="p1">Innovation Services are supported by additional Innovation Services Sub-processors, which can be viewed by expanding below.</p>
<div class="card">
<div class="card-header" id="hd_up"><span style="color: #000000;"><button class="btn btn-link" data-bs-target="#service_spec" data-bs-toggle="collapse">» Service Specific Sub-processors</button></span></div>
<div class="collapse hide" id="service_spec"><div class="card-body"><div class="body"><figure class="wysiwyg-table wysiwyg-table-align-left" style="height: 206px; width: 555px;"><table><tbody>
<tr style="height: 67px;">
<td style="height: 67px; width: 86px;"><span style="color: #000000;">Entity Name</span></td>
<td style="height: 67px; width: 277px;"><span style="color: #000000;">Purpose and Data Processed</span></td>
<td style="height: 67px; width: 103px;"><span style="color: #000000;">Applicable Services</span></td>
<td style="height: 67px; width: 89px;"><span style="color: #000000;">Data Hosting Location</span></td>
</tr>
<tr style="height: 223px;">
<td style="height: 139px; width: 86px;">Amazon Web Services Australia Pty. Ltd.</td>
<td style="height: 139px; width: 277px;">Cloud Service Provider</td>
<td style="height: 139px; width: 103px;">Contact Center - Innovation Services</td>
<td style="height: 139px; width: 89px;">United States, Canada, United Kingdom, Germany, Australia</td>
</tr>
<tr>
<td>Amazon Web Services, Inc.</td>
<td>Cloud Service Provider</td>
<td>Forethought AI Agents</td>
<td>United States</td>
</tr>
<tr>
<td>Cartesia AI Inc.</td>
<td>Provides text to speech generation for Forethought AI Agents Solve Voice.</td>
<td>Forethought AI Agents</td>
<td>No hosting of Service Data</td>
</tr>
<tr>
<td>Cloudflare, Inc.</td>
<td>Provides content distribution, network performance optimization, security, abuse prevention, and DNS services for web traffic transmitted to and from the Services.</td>
<td>Forethought AI Agents</td>
<td>United States</td>
</tr>
<tr>
<td>Daily.co</td>
<td>Provides voice channel infrastructure.</td>
<td>Forethought AI Agents</td>
<td>No hosting of Service Data</td>
</tr>
<tr>
<td style="width: 86px;">Datadog, Inc.</td>
<td style="width: 277px;">Provides logging platform used for performing analytics, debugging, troubleshooting, auditing, reporting, and detecting and alerting on unexpected application behavior</td>
<td style="width: 103px;">Contact Center - Innovation Services</td>
<td style="width: 89px;">United States</td>
</tr>
<tr>
<td>Deepgram, Inc.</td>
<td>Supports voice-related features, including generating transcripts.</td>
<td>Forethought AI Agents</td>
<td>No hosting of Service Data</td>
</tr>
<tr>
<td>ElevenLabs Inc.</td>
<td>Provides generative artificial intelligence and natural language processing services for voice-related features.</td>
<td>Forethought AI Agents</td>
<td>No hosting of Service Data</td>
</tr>
<tr>
<td>Functional Software, Inc. (aka Sentry)</td>
<td>Provides cross-platform error monitoring and reporting services.</td>
<td>Forethought AI Agents</td>
<td>United States</td>
</tr>
<tr>
<td>Gladia, Inc.</td>
<td>Provides natural language processing services for voice-related features.</td>
<td>Forethought AI Agents</td>
<td>No hosting of Service Data</td>
</tr>
<tr>
<td>Google LLC</td>
<td>Provides generative artificial intelligence and natural language processing services.</td>
<td>Forethought AI Agents</td>
<td>No hosting of Service Data</td>
</tr>
<tr>
<td>Groq Inc.</td>
<td>Provides generative artificial intelligence and natural language processing services.</td>
<td>Forethought AI Agents</td>
<td>No hosting of Service Data</td>
</tr>
<tr>
<td>Microsoft Corporation</td>
<td>Hosts large language models used to provide generative artificial intelligence and natural language processing services.</td>
<td>Forethought AI Agents</td>
<td>No hosting of Service Data</td>
</tr>
<tr>
<td>Mistral AI</td>
<td>Provides generative artificial intelligence and natural language processing services.</td>
<td>Forethought AI Agents</td>
<td>No hosting of Service Data</td>
</tr>
<tr>
<td style="width: 86px;">MongoDB, Inc.</td>
<td style="width: 277px;">Provides scalable database services used to host select Service Data</td>
<td style="width: 103px;">Contact Center - Innovation Services, Forethought AI Agents</td>
<td style="width: 89px;">
<p>Contact Center - Innovation Services: United States, Canada, United Kingdom, Germany, Australia</p>
<p>Forethought AI Agents: United States</p>
</td>
</tr>
<tr>
<td>OpenAI, L.L.C.</td>
<td>Provides generative artificial intelligence and natural language processing services.</td>
<td>Forethought AI Agents</td>
<td>No hosting of Service Data</td>
</tr>
<tr>
<td>Pusher Ltd.</td>
<td>Supports live event handling and messaging services for system-wide notifications.</td>
<td>Forethought AI Agents</td>
<td>United States</td>
</tr>
<tr>
<td>Twilio Inc.</td>
<td>Supports telecommunication and messaging functionality, including telecommunication infrastructure.</td>
<td>Forethought AI Agents</td>
<td>United States</td>
</tr>
</tbody></table></figure></div></div></div>
</div>
<h2 id="01J8TV99SCEQD5QWG3G85Z4X3G"><span style="color: #000000;">Zendesk Group Sub-processors</span></h2>
<p><span style="color: #000000;">The following entities are members of the Zendesk Group through which Zendesk employs personnel and may function as Sub-processors. Zendesk and the Zendesk Group entities commit to data protection and security requirements under Zendesk's certified Binding Corporate Rules and the EU-U.S. (UK and Swiss) Data Privacy Framework.</span></p>
<figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 407px;"><table><tbody>
<tr>
<td style="width: 289px;"><span style="color: #000000;">Entity Name</span></td>
<td style="width: 118px;"><span style="color: #000000;">Country</span></td>
</tr>
<tr>
<td style="width: 289px;">
<p><span style="color: #000000;">Zendesk, Inc.</span><br><span style="color: #000000;">FutureSimple Inc.</span><br><span style="color: #000000;">ZD Sub Holdings</span><br><span style="color: #000000;">Smooch Technologies US Inc.</span></p>
<p><span style="color: #000000;">Tymeshift, Inc.</span></p>
<p><span style="color: #000000;">Local Measure Inc.</span></p>
<p><span style="color: #000000;">HyperArc, Inc.</span></p>
<p><span style="color: #000000;">Unleash Technologies, Inc.</span></p>
<p><span style="color: #000000;">Forethought Technologies, Inc.</span></p>
</td>
<td style="width: 118px;"><span style="color: #000000;">United States</span></td>
</tr>
<tr>
<td style="width: 289px;"><span style="color: #000000;">Zendesk International Limited</span></td>
<td style="width: 118px;"><span style="color: #000000;">Ireland</span></td>
</tr>
<tr>
<td style="width: 289px;"><span style="color: #000000;">Zendesk ApS</span></td>
<td style="width: 118px;"><span style="color: #000000;">Denmark</span></td>
</tr>
<tr>
<td style="width: 289px;">
<p><span style="color: #000000;">Zendesk GmbH</span></p>
<p><span style="color: #000000;">Ultimate.ai GmbH</span></p>
</td>
<td style="width: 118px;"><span style="color: #000000;">Germany</span></td>
</tr>
<tr>
<td style="width: 289px;">
<p><span style="color: #000000;">Zendesk Pty., Ltd</span></p>
<p><span style="color: #000000;">Zendesk Australia Holding Pty. Ltd</span></p>
<p><span style="color: #000000;">Online Media Holdings Ltd.</span></p>
<p><span style="color: #000000;">Local Measure International Pty Ltd.</span></p>
</td>
<td style="width: 118px;"><span style="color: #000000;">Australia</span></td>
</tr>
<tr>
<td style="width: 289px;">
<p><span style="color: #000000;">Zendesk UK Limited</span></p>
<p><span style="color: #000000;">Ultimate.ai Ltd</span></p>
</td>
<td style="width: 118px;"><span style="color: #000000;">United Kingdom</span></td>
</tr>
<tr>
<td style="width: 289px;"><span style="color: #000000;">Zendesk Incorporated</span></td>
<td style="width: 118px;"><span style="color: #000000;">Philippines</span></td>
</tr>
<tr>
<td style="width: 289px;"><span style="color: #000000;">Zendesk Singapore Pte. Ltd.</span></td>
<td style="width: 118px;"><span style="color: #000000;">Singapore</span></td>
</tr>
<tr>
<td style="width: 289px;"><span style="color: #000000;">Zendesk Brasil Software Corporativo LTDA</span></td>
<td style="width: 118px;"><span style="color: #000000;">Brazil</span></td>
</tr>
<tr>
<td style="width: 289px;"><span style="color: #000000;">Kabushiki Kaisha Zendesk</span></td>
<td style="width: 118px;"><span style="color: #000000;">Japan</span></td>
</tr>
<tr>
<td style="width: 289px;"><span style="color: #000000;">Zendesk France SAS</span></td>
<td style="width: 118px;"><span style="color: #000000;">France</span></td>
</tr>
<tr>
<td style="width: 289px;"><span style="color: #000000;">Base sp. z o. o. (Base spółka z ograniczoną odpowiedzialnością)</span></td>
<td style="width: 118px;"><span style="color: #000000;">Poland</span></td>
</tr>
<tr>
<td style="width: 289px;">
<p><span style="color: #000000;">Smooch Technologies ULC</span></p>
<p><span style="color: #000000;">Forethought Technologies Canada, Inc.</span></p>
</td>
<td style="width: 118px;"><span style="color: #000000;">Canada</span></td>
</tr>
<tr>
<td style="width: 289px;"><span style="color: #000000;">Zendesk Technologies Private Limited</span></td>
<td style="width: 118px;"><span style="color: #000000;">India</span></td>
</tr>
<tr>
<td style="width: 289px;"><span style="color: #000000;">Zendesk Korea LLC</span></td>
<td style="width: 118px;"><span style="color: #000000;">South Korea</span></td>
</tr>
<tr>
<td style="width: 289px;">
<p><span style="color: #000000;">Cleverly, Unipessoal, LDA</span></p>
<p><span style="color: #000000;">Tymeshift Portugal, Unipessoal Lda</span></p>
</td>
<td style="width: 118px;"><span style="color: #000000;">Portugal</span></td>
</tr>
<tr>
<td style="width: 289px;"><span style="color: #000000;">Zendesk Technologies Spain S.L.</span></td>
<td style="width: 118px;"><span style="color: #000000;">Spain</span></td>
</tr>
<tr>
<td style="width: 289px;"><span style="color: #000000;">Zendesk, S. de R.L. de C.V.</span></td>
<td style="width: 118px;"><span style="color: #000000;">Mexico</span></td>
</tr>
<tr>
<td style="width: 289px;"><span style="color: #000000;">Zendesk Sweden AB</span></td>
<td style="width: 118px;"><span style="color: #000000;">Sweden</span></td>
</tr>
<tr>
<td style="width: 289px;"><span style="color: #000000;">Zendesk Netherlands B.V.</span></td>
<td style="width: 118px;"><span style="color: #000000;">Netherlands</span></td>
</tr>
<tr>
<td style="width: 289px;"><span style="color: #000000;">Zendesk Italy S.r.l.</span></td>
<td style="width: 118px;"><span style="color: #000000;">Italy</span></td>
</tr>
<tr>
<td style="width: 289px;"><span style="color: #000000;">Tymeshift doo Novi Sad</span></td>
<td style="width: 118px;"><span style="color: #000000;">Serbia</span></td>
</tr>
<tr>
<td style="width: 289px;"><span style="color: #000000;">Qualitista OÜ</span></td>
<td style="width: 118px;"><span style="color: #000000;">Estonia</span></td>
</tr>
<tr>
<td style="width: 289px;"><span style="color: #000000;">Ultimate Enterprises Oy</span></td>
<td style="width: 118px;"><span style="color: #000000;">Finland</span></td>
</tr>
<tr>
<td><span style="color: #000000;">Unleash Labs Ltd.</span></td>
<td><span style="color: #000000;">Israel</span></td>
</tr>
</tbody></table></figure><p> </p>
</div>
</div></div>
</div><p><span style="color: #000000;">As set out in our Data Processing Agreement that forms part of the </span><a href="https://www.zendesk.com/company/agreements-and-terms/zendesk-customer-agreement/"><span style="color: #000000;">Zendesk Customer Agreement</span></a><span style="color: #000000;">, Zendesk utilizes certain third parties and vendors ("Sub-processors"), including members of the Zendesk Group, to process personal data within Service Data. Zendesk generally considers Service Data derived from free text fields within the Services as potentially containing personal data.</span></p><p><span style="color: #000000;">Zendesk commits to engage Sub-processors in accordance with the due diligence, security, and contractual safeguards set forth in our Data Processing Agreement.</span></p><h2 id="01JVP8PZ9NEAD57X5HT7MED8M9"><span style="color: #000000;">Infrastructure Sub-processors</span></h2><p><span style="color: #000000;">Zendesk uses the infrastructure Sub-processors listed below to host and process Service Data and to provide additional functionality related to the Services. Information about data hosting options can be found in the </span><a href="https://support.zendesk.com/hc/en-us/articles/4408883599130-Regional-Data-Hosting-Policy" target="_blank" rel="noopener noreferrer"><span style="color: #000000;">Regional Data Hosting Policy</span></a><span style="color: #000000;">.</span></p><figure class="wysiwyg-table wysiwyg-table-align-left" style="height: 347px;"><table><tbody>
<tr style="height: 22px;">
<td style="height: 22px; width: 137.016px;"><span style="color: #000000;">Entity Name</span></td>
<td style="height: 22px; width: 313.344px;"><span style="color: #000000;">Purpose</span></td>
<td style="height: 22px; width: 215.641px;"><span style="color: #000000;">Data Hosting Location</span></td>
</tr>
<tr style="height: 67px;">
<td style="height: 67px; width: 137.016px;"><span style="color: #000000;">Amazon Web Services, Inc.</span></td>
<td style="height: 67px; width: 313.344px;"><span style="color: #000000;">Cloud Service Provider for All Services</span></td>
<td style="height: 67px; width: 215.641px;"><span style="color: #000000;">United States, Ireland, Germany, United Kingdom, Japan, Australia</span></td>
</tr>
<tr style="height: 170px;">
<td style="height: 170px; width: 137.016px;"><span style="color: #000000;">Google LLC, Google Cloud EMEA Limited</span></td>
<td style="height: 170px; width: 313.344px;"><span style="color: #000000;">Cloud Service Provider for Zendesk QA, AI agents</span></td>
<td style="height: 170px; width: 215.641px;">
<p><span style="color: #000000;">Zendesk QA: Germany</span></p>
<p><span style="color: #000000;">AI agents: United States, Belgium</span></p>
</td>
</tr>
</tbody></table></figure><h2 id="01JWHXR44A9VGRPR534NBSSGV7"><span style="color: #000000;">Service Specific Sub-processors</span></h2><p><span style="color: #000000;">Zendesk uses the Sub-processors listed below to provide certain functionality within the Services. Definitions for the terms used to refer to the Applicable Services can be found in the </span><a href="https://support.zendesk.com/hc/en-us/articles/4408831944730-Supplemental-terms-Zendesk-s-service-specific-terms" target="_blank" rel="noopener noreferrer"><span style="color: #000000;">Service-Specific Supplemental Terms</span></a><span style="color: #000000;">.</span></p><figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 100%;"><table style="border-collapse: collapse;"><tbody>
<tr>
<td style="width: 17.4286%;"><span style="color: #000000;">Entity Name</span></td>
<td style="width: 32.5714%;"><span style="color: #000000;">Purpose</span></td>
<td style="width: 25%;"><span style="color: #000000;">Applicable Services</span></td>
<td style="width: 25%;"><span style="color: #000000;">Data Hosting Location</span></td>
</tr>
<tr>
<td style="width: 17.4286%;"><span style="color: #000000;">Cloudflare, Inc.</span></td>
<td style="width: 32.5714%;"><span style="color: #000000;">Provides content distribution, network performance optimization, security, abuse prevention, and DNS services for web traffic transmitted to and from the Services.</span></td>
<td style="width: 25%;"><span style="color: #000000;">All</span></td>
<td style="width: 25%;"><span style="color: #000000;">Local (Cloudflare routes traffic to worldwide data centers closest to the user's location. Logging by Cloudflare is performed in the United States.)</span></td>
</tr>
<tr>
<td style="width: 17.4286%;"><span style="color: #000000;">Datadog, Inc.</span></td>
<td style="width: 32.5714%;">Provides logging platform used for performing analytics, debugging, troubleshooting, auditing, reporting, and detecting and alerting on unexpected application behavior.</td>
<td style="width: 25%;"><span style="color: #000000;">All</span></td>
<td style="width: 25%;">
<p><span style="color: #000000;">United States, Germany</span></p>
<p><span style="color: #000000;">Forethought AI Agents: United States</span></p>
</td>
</tr>
<tr>
<td style="width: 17.4286%;"><span style="color: #000000;">Functional Software, Inc. (aka Sentry)</span></td>
<td style="width: 32.5714%;"><span style="color: #000000;">Provides cross-platform error monitoring and reporting services.</span></td>
<td style="width: 25%;"><span style="color: #000000;">All</span></td>
<td style="width: 25%;"><span style="color: #000000;">United States, Germany</span></td>
</tr>
<tr>
<td style="width: 17.4286%;"><span style="color: #000000;">Snowflake Inc.</span></td>
<td style="width: 32.5714%;"><span style="color: #000000;">Provides data warehouse and analytics services and supports advanced Analytics Functionality.</span></td>
<td style="width: 25%;"><span style="color: #000000;">All</span></td>
<td style="width: 25%;"><span style="color: #000000;">United States, Germany</span></td>
</tr>
<tr>
<td style="width: 17.4286%;"><span style="color: #000000;">Forge Technology, Inc. (aka Paragon)</span></td>
<td style="width: 32.5714%;"><span style="color: #000000;">Provides integration infrastructure platform services</span></td>
<td style="width: 25%;"><span style="color: #000000;">All</span></td>
<td style="width: 25%;"><span style="color: #000000;">No hosting of Service Data</span></td>
</tr>
<tr>
<td style="width: 17.4286%;"><span style="color: #000000;">Google LLC</span></td>
<td style="width: 32.5714%;"><span style="color: #000000;">Supports translation functionality available to Agents, analytics dashboards and features, user authorization within Zendesk WFM, and generative artificial intelligence and natural language processing services.</span></td>
<td style="width: 25%;"><span style="color: #000000;">Translation Functionality within Agent Workspace, Live Chat Functionality, Analytics Functionality, Zendesk QA, Zendesk WFM, Forethought AI Agents, GenAI Functionality</span></td>
<td style="width: 25%;"><span style="color: #000000;">No hosting of Service Data</span></td>
</tr>
<tr>
<td><span style="color: #000000;">Halon Security AB</span></td>
<td><span style="color: #000000;">Supports email filtering and security services.</span></td>
<td><span style="color: #000000;">Ticketing System Functionality</span></td>
<td><span style="color: #000000;">Germany</span></td>
</tr>
<tr>
<td style="width: 17.4286%;"><span style="color: #000000;">MongoDB, Inc.</span></td>
<td style="width: 32.5714%;"><span style="color: #000000;">Provides scalable database services used to host select Service Data.</span></td>
<td style="width: 25%;"><span style="color: #000000;">Sunshine Conversations, Zendesk messaging, WhatsApp Integration and Social Messaging Add-ons, AI agents, Contact Center, Forethought AI Agents</span></td>
<td style="width: 25%;">
<p><span style="color: #000000;">United States, Ireland, Germany, Japan, Australia</span></p>
<p><span style="color: #000000;">AI agents: United States, Belgium</span></p>
<p><span style="color: #000000;">Forethought AI Agents: United States</span></p>
</td>
</tr>
<tr>
<td><span style="color: #000000;">Baseten Labs, Inc.</span></td>
<td><span style="color: #000000;">Provides hosting and inference infrastructure for open-weight AI models.</span></td>
<td><span style="color: #000000;">GenAI Functionality</span></td>
<td><span style="color: #000000;">No hosting of Service Data</span></td>
</tr>
<tr>
<td><span style="color: #000000;">ElevenLabs Inc.</span></td>
<td><span style="color: #000000;">Provides generative artificial intelligence and natural language processing services.</span></td>
<td><span style="color: #000000;">GenAI Functionality</span></td>
<td><span style="color: #000000;">No hosting of Service Data</span></td>
</tr>
<tr>
<td style="width: 17.4286%;"><span style="color: #000000;">Fireworks.ai, Inc.</span></td>
<td style="width: 32.5714%;"><span style="color: #000000;">Provides hosting and inference infrastructure for open-weight AI models.</span></td>
<td style="width: 25%;"><span style="color: #000000;">GenAI Functionality</span></td>
<td style="width: 25%;"><span style="color: #000000;">No hosting of Service Data</span></td>
</tr>
<tr>
<td style="width: 17.4286%;"><span style="color: #000000;">Groq, Inc.</span></td>
<td style="width: 32.5714%;"><span style="color: #000000;">Provides hosting and inference infrastructure for open-weight AI models.</span></td>
<td style="width: 25%;"><span style="color: #000000;">GenAI Functionality</span></td>
<td style="width: 25%;"><span style="color: #000000;">No hosting of Service Data</span></td>
</tr>
<tr>
<td style="width: 17.4286%;"><span style="color: #000000;">OpenAI, L.L.C.</span></td>
<td style="width: 32.5714%;"><span style="color: #000000;">Provides generative artificial intelligence and natural language processing services.</span></td>
<td style="width: 25%;"><span style="color: #000000;">GenAI Functionality</span></td>
<td style="width: 25%;"><span style="color: #000000;">No hosting of Service Data</span></td>
</tr>
<tr>
<td style="width: 17.4286%;"><span style="color: #000000;">Deepgram Inc.</span></td>
<td style="width: 32.5714%;"><span style="color: #000000;">Supports voice-related features, including generating transcripts and providing analysis and data redaction functionality for recordings and transcripts.</span></td>
<td style="width: 25%;"><span style="color: #000000;">Voice Functionality, Zendesk QA, Forethought AI Agents</span></td>
<td style="width: 25%;"><span style="color: #000000;">No hosting of Service Data</span></td>
</tr>
<tr>
<td style="width: 17.4286%;"><span style="color: #000000;">Twilio, Inc.</span></td>
<td style="width: 32.5714%;"><span style="color: #000000;">Supports telecommunication and messaging functionality, including telecommunication infrastructure.</span></td>
<td style="width: 25%;"><span style="color: #000000;">Voice Functionality, Zendesk Sell, Forethought AI Agents</span></td>
<td style="width: 25%;">
<p><span style="color: #000000;">Voice Functionality: United States, Ireland, Australia</span></p>
<p><span style="color: #000000;">Zendesk Sell, Forethought AI Agents: United States</span></p>
</td>
</tr>
<tr>
<td style="width: 17.4286%;"><span style="color: #000000;">SendGrid, Inc.</span></td>
<td style="width: 32.5714%;"><span style="color: #000000;">Provides email campaign services used to send notification emails and dashboards to Agents and End-Users.</span></td>
<td style="width: 25%;"><span style="color: #000000;">Analytics Functionality, Live Chat Functionality, Zendesk QA, Zendesk Sell, Forethought AI Agents</span></td>
<td style="width: 25%;"><span style="color: #000000;">United States</span></td>
</tr>
<tr>
<td style="width: 17.4286%;"><span style="color: #000000;">Confluent, Inc.</span></td>
<td style="width: 32.5714%;"><span style="color: #000000;">Provides the infrastructure for Kafka clusters where all tickets and Agent activity data flow through.</span></td>
<td style="width: 25%;"><span style="color: #000000;">Zendesk WFM</span></td>
<td style="width: 25%;"><span style="color: #000000;">United States</span></td>
</tr>
<tr>
<td style="width: 17.4286%;"><span style="color: #000000;">Microsoft Corporation</span></td>
<td style="width: 32.5714%;"><span style="color: #000000;">Hosts large language models used to provide generative artificial intelligence and natural language processing services.</span></td>
<td style="width: 25%;"><span style="color: #000000;">GenAI Functionality</span></td>
<td style="width: 25%;"><span style="color: #000000;">No hosting of Service Data</span></td>
</tr>
<tr>
<td style="width: 17.4286%;"><span style="color: #000000;">Aiven Oy</span></td>
<td style="width: 32.5714%;"><p class="p1"><span style="color: #000000;">Provides search and data analytics functionality.</span></p></td>
<td style="width: 25%;"><span style="color: #000000;">AI agents</span></td>
<td style="width: 25%;"><span style="color: #000000;">United States, Belgium</span></td>
</tr>
<tr>
<td style="width: 17.4286%;"><span style="color: #000000;">Raintank, Inc. (aka Grafana Labs)</span></td>
<td style="width: 32.5714%;"><p class="p1"><span style="color: #000000;">Provides logging and observability functionality.</span></p></td>
<td style="width: 25%;"><span style="color: #000000;">AI agents</span></td>
<td style="width: 25%;"><span style="color: #000000;">United States, Belgium</span></td>
</tr>
<tr>
<td>Cartesia AI Inc.</td>
<td>Provides text to speech generation for Forethought AI Agents Solve Voice.</td>
<td>Forethought AI Agents</td>
<td>No hosting of Service Data</td>
</tr>
<tr>
<td>Daily.co</td>
<td>Provides voice channel infrastructure.</td>
<td>Forethought AI Agents</td>
<td>No hosting of Service Data</td>
</tr>
<tr>
<td>Gladia, Inc.</td>
<td>Provides natural language processing services for voice-related features.</td>
<td>Forethought AI Agents</td>
<td>No hosting of Service Data</td>
</tr>
<tr>
<td>Mistral AI</td>
<td>Provides generative artificial intelligence and natural language processing services.</td>
<td>Forethought AI Agents</td>
<td>No hosting of Service Data</td>
</tr>
<tr>
<td>Pusher Ltd.</td>
<td>Supports live event handling and messaging services for system-wide notifications.</td>
<td>Forethought AI Agents</td>
<td>United States</td>
</tr>
<tr>
<td style="width: 17.4286%;"><span style="color: #000000;">APIHub, Inc. (aka Clearbit)</span></td>
<td style="width: 32.5714%;"><p class="p1"><span style="color: #000000;">Provides the marketing data engine used for the Reach functionality available in Zendesk Sell.</span></p></td>
<td style="width: 25%;"><span style="color: #000000;">Zendesk Sell</span></td>
<td style="width: 25%;"><span style="color: #000000;">United States</span></td>
</tr>
<tr>
<td style="width: 17.4286%;"><span style="color: #000000;">GoodData Corporation</span></td>
<td style="width: 32.5714%;"><p class="p1"><span style="color: #000000;">Supports analytics functionality in Insights.</span></p></td>
<td style="width: 25%;"><span style="color: #000000;">Insights (Legacy Service)</span></td>
<td style="width: 25%;"><span style="color: #000000;">United States</span></td>
</tr>
</tbody></table></figure><h2 id="01JVP8PZ9N10ZF62VNQ3RHH9CA"><span style="color: #000000;">Innovation Services Sub-processors</span></h2><p class="p1">Innovation Services are supported by additional Innovation Services Sub-processors, which can be viewed by expanding below.</p><div class="card">
<div class="card-header" id="hd_up"><span style="color: #000000;"><button class="btn btn-link" data-bs-target="#service_spec" data-bs-toggle="collapse">» Innovation Services Sub-processors</button></span></div>
<div class="collapse hide" id="service_spec"><div class="card-body"><div class="body"><figure class="wysiwyg-table wysiwyg-table-align-left" style="height: 206px; width: 600px;"><table><tbody>
<tr style="height: 67px;">
<td style="height: 67px; width: 86px;"><span style="color: #000000;">Entity Name</span></td>
<td style="height: 67px; width: 277px;"><span style="color: #000000;">Purpose</span></td>
<td style="height: 67px; width: 103px;"><span style="color: #000000;">Applicable Services</span></td>
<td style="height: 67px; width: 89px;"><span style="color: #000000;">Data Hosting Location</span></td>
</tr>
<tr style="height: 223px;">
<td style="height: 139px; width: 86px;">Amazon Web Services Australia Pty. Ltd.</td>
<td style="height: 139px; width: 277px;">Cloud Service Provider</td>
<td style="height: 139px; width: 103px;">Contact Center - Innovation Services</td>
<td style="height: 139px; width: 89px;">United States, Canada, United Kingdom, Germany, Australia</td>
</tr>
<tr>
<td style="width: 86px;">Datadog, Inc.</td>
<td style="width: 277px;">Provides logging platform used for performing analytics, debugging, troubleshooting, auditing, reporting, and detecting and alerting on unexpected application behavior.</td>
<td style="width: 103px;">Contact Center - Innovation Services</td>
<td style="width: 89px;">United States</td>
</tr>
<tr>
<td style="width: 86px;">MongoDB, Inc.</td>
<td style="width: 277px;">Provides scalable database services used to host select Service Data.</td>
<td style="width: 103px;">Contact Center - Innovation Services</td>
<td style="width: 89px;">Contact Center - Innovation Services: United States, Canada, United Kingdom, Germany, Australia</td>
</tr>
</tbody></table></figure></div></div></div>
</div><h2 id="01JVP8PZ9NCKQNPGG1R6NQ8XKW"><span style="color: #000000;">Zendesk Group Sub-processors</span></h2><p><span style="color: #000000;">The following entities are members of the Zendesk Group through which Zendesk employs personnel and may function as Sub-processors. Zendesk and the Zendesk Group entities commit to data protection and security requirements under Zendesk's certified Binding Corporate Rules and the EU-U.S. (UK and Swiss) Data Privacy Framework.</span></p><figure class="wysiwyg-table wysiwyg-table-align-left" style="width: 407px;"><table><tbody>
<tr>
<td style="width: 289px;"><span style="color: #000000;">Entity Name</span></td>
<td style="width: 118px;"><span style="color: #000000;">Country</span></td>
</tr>
<tr>
<td style="width: 289px;"><span style="color: #000000;">Zendesk, Inc.</span></td>
<td style="width: 118px;"><span style="color: #000000;">United States</span></td>
</tr>
<tr>
<td style="width: 289px;"><span style="color: #000000;">Zendesk International Limited</span></td>
<td style="width: 118px;"><span style="color: #000000;">Ireland, Italy</span></td>
</tr>
<tr>
<td style="width: 289px;"><span style="color: #000000;">Zendesk ApS</span></td>
<td style="width: 118px;"><span style="color: #000000;">Denmark, Sweden</span></td>
</tr>
<tr>
<td style="width: 289px;">
<p><span style="color: #000000;">Zendesk GmbH</span></p>
<p><span style="color: #000000;">Ultimate.ai GmbH</span></p>
</td>
<td style="width: 118px;"><span style="color: #000000;">Germany</span></td>
</tr>
<tr>
<td style="width: 289px;"><span style="color: #000000;">Zendesk Pty., Ltd</span></td>
<td style="width: 118px;"><span style="color: #000000;">Australia</span></td>
</tr>
<tr>
<td style="width: 289px;"><span style="color: #000000;">Zendesk UK Limited</span></td>
<td style="width: 118px;"><span style="color: #000000;">United Kingdom</span></td>
</tr>
<tr>
<td style="width: 289px;"><span style="color: #000000;">Zendesk Incorporated</span></td>
<td style="width: 118px;"><span style="color: #000000;">Philippines</span></td>
</tr>
<tr>
<td style="width: 289px;"><span style="color: #000000;">Zendesk Singapore Pte. Ltd.</span></td>
<td style="width: 118px;"><span style="color: #000000;">Singapore</span></td>
</tr>
<tr>
<td style="width: 289px;"><span style="color: #000000;">Zendesk Brasil Software Corporativo LTDA</span></td>
<td style="width: 118px;"><span style="color: #000000;">Brazil</span></td>
</tr>
<tr>
<td style="width: 289px;"><span style="color: #000000;">Zendesk G.K.</span></td>
<td style="width: 118px;"><span style="color: #000000;">Japan</span></td>
</tr>
<tr>
<td style="width: 289px;"><span style="color: #000000;">Zendesk France SAS</span></td>
<td style="width: 118px;"><span style="color: #000000;">France</span></td>
</tr>
<tr>
<td style="width: 289px;"><span style="color: #000000;">Base sp. z o. o. (Base spółka z ograniczoną odpowiedzialnością)</span></td>
<td style="width: 118px;"><span style="color: #000000;">Poland</span></td>
</tr>
<tr>
<td style="width: 289px;"><span style="color: #000000;">Smooch Technologies ULC</span></td>
<td style="width: 118px;"><span style="color: #000000;">Canada</span></td>
</tr>
<tr>
<td style="width: 289px;"><span style="color: #000000;">Zendesk Technologies Private Limited</span></td>
<td style="width: 118px;"><span style="color: #000000;">India</span></td>
</tr>
<tr>
<td style="width: 289px;"><span style="color: #000000;">Zendesk Korea LLC</span></td>
<td style="width: 118px;"><span style="color: #000000;">South Korea</span></td>
</tr>
<tr>
<td style="width: 289px;"><span style="color: #000000;">Cleverly, Unipessoal, LDA</span></td>
<td style="width: 118px;"><span style="color: #000000;">Portugal</span></td>
</tr>
<tr>
<td style="width: 289px;"><span style="color: #000000;">Zendesk Technologies Spain S.L.</span></td>
<td style="width: 118px;"><span style="color: #000000;">Spain</span></td>
</tr>
<tr>
<td style="width: 289px;"><span style="color: #000000;">Zendesk, S. de R.L. de C.V.</span></td>
<td style="width: 118px;"><span style="color: #000000;">Mexico</span></td>
</tr>
<tr>
<td style="width: 289px;"><span style="color: #000000;">Zendesk Netherlands B.V.</span></td>
<td style="width: 118px;"><span style="color: #000000;">Netherlands</span></td>
</tr>
<tr>
<td style="width: 289px;"><span style="color: #000000;">Tymeshift doo Novi Sad</span></td>
<td style="width: 118px;"><span style="color: #000000;">Serbia</span></td>
</tr>
<tr>
<td style="width: 289px;"><span style="color: #000000;">Qualitista OÜ</span></td>
<td style="width: 118px;"><span style="color: #000000;">Estonia</span></td>
</tr>
<tr>
<td style="width: 289px;"><span style="color: #000000;">Ultimate Enterprises Oy</span></td>
<td style="width: 118px;"><span style="color: #000000;">Finland</span></td>
</tr>
<tr>
<td>Unleash Labs Ltd.</td>
<td>Israel</td>
</tr>
</tbody></table></figure><p> </p><p><span class="wysiwyg-color-black"><!--PAGE SCRIPTS--></span></p><p><span class="wysiwyg-color-black">
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