Viewing your ticket statuses

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<div class="note fastpath" style="margin-right: 0px;">
<span class="fastpathtitle">Location: </span> <span class="ph">Admin Center &gt; Objects and rules &gt; Tickets &gt;
Ticket statuses</span>
</div>
<p class="p"> The Ticket statuses page provides a central place for admins to create and
manage ticket statuses. From this page, you can view a list of all standard
and custom ticket statuses organized in status categories.</p>
<p class="p">You can also <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4412575861018" target="_blank">create</a>, <a class="xref" href="#topic_x3c_btn_q5b">search</a>, and <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4412575941402" target="_blank">manage</a> ticket statuses. On
Suite Growth and Support Enterprise plans and above, you can also <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/7755811560346" target="_blank">associate ticket statuses to ticket
forms</a>.</p>
<p class="p">This article includes the following sections: </p>
<ul class="ul" id="topic-1__ul_iqn_z4n_q5b">
<li class="li" dir="ltr"><a class="xref" href="#topic_w1p_vpn_q5b">Viewing the
Ticket statuses page</a></li>
<li class="li" dir="ltr"><a class="xref" href="#topic_x3c_btn_q5b">Searching for
ticket statuses</a></li>
<li class="li"><a class="xref" href="#topic_x3r_xyn_q5b">Filtering ticket
statuses</a></li>
</ul>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_w1p_vpn_q5b">
<h2 class="title topictitle2" id="ariaid-title2">Viewing the Ticket statuses page</h2>
<div class="body">
<p class="p">You’ll find the Ticket statuses page in Admin Center.</p>
<p class="p"><strong class="ph b">To open the Ticket statuses page</strong></p>
<ul class="ul" id="topic_w1p_vpn_q5b__ul_r5g_cqn_q5b">
<li class="li">
<span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_w1p_vpn_q5b__d8e1188" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_objects_rules_icon.png">
<strong class="ph b">Objects and rules</strong> in the sidebar, then select <strong class="ph b">Tickets &gt; Ticket
statuses</strong>.</span><p class="p">The Ticket statuses page opens and you can view
all of your ticket statuses. If the custom ticket
statuses experience hasn’t been activated for your
account yet, you’ll see a button to <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4412575841306" target="_blank">activate</a> it
on the page instead of a list of ticket
statuses.</p>
<div class="p">You can also take any of the
following actions:<ul class="ul" id="topic_w1p_vpn_q5b__ul_mz4_hqn_q5b">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4412575861018" target="_blank">Create ticket
statuses</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4412575941402#topic_wqd_t1h_vrb" target="_blank">Edit ticket
statuses</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4412575941402#topic_mpy_sfy_txb" target="_blank">Delete custom
ticket statuses</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/7755811560346" target="_blank">Associate ticket
statuses to forms</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4412575941402#topic_zgh_dbh_vrb" target="_blank">Change the default
ticket status of a category</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4412575941402#topic_qbl_32h_vrb" target="_blank">Activate or
deactivate custom ticket statuses</a></li>
</ul>
</div>
<p class="p">For help finding ticket statuses you can
<a class="xref" href="#topic_x3c_btn_q5b">search</a> or <a class="xref" href="#topic_x3r_xyn_q5b">filter</a> the list.</p>
<p class="p"><img class="image" id="topic_w1p_vpn_q5b__image_ftx_jrn_q5b" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/Ticket_status_about_page.png"></p>
</li>
</ul>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_x3c_btn_q5b">
<h2 class="title topictitle2" id="ariaid-title3">Searching for ticket statuses</h2>
<div class="body">
<p class="p">You can search for a ticket status by name, including both the agent view
name and end user view name. Search the whole list, or filter the
list and search only the filtered results.</p>
<p class="p">For more information about ticket status agent view and end user view
names, see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4412575861018#topic_otl_drg_vrb" target="_blank">Configuration options for
ticket statuses</a>.</p>
<p class="p"><strong class="ph b">To search ticket statuses</strong></p>
<ol class="ol" id="topic_x3c_btn_q5b__ol_jn5_pyn_q5b">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_x3c_btn_q5b__d8e1188" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_objects_rules_icon.png">
<strong class="ph b">Objects and rules</strong> in the sidebar, then select <strong class="ph b">Tickets &gt; Ticket
statuses</strong>.</span></li>
<li class="li">Enter a ticket status’ name or partial name in the search
bar.<p class="p"><img class="image" id="topic_x3c_btn_q5b__image_bxd_sgn_vrb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/cts_filters_button.png" width="500"></p>
</li>
</ol>
</div>
</div>
<div aria-labelledby="ariaid-title4" class="topic nested1" id="topic_x3r_xyn_q5b">
<h2 class="title topictitle2" id="ariaid-title4">Filtering ticket statuses</h2>
<div class="body">
<div class="p">You can filter ticket statuses by the following: <ul class="ul" id="topic_x3r_xyn_q5b__ul_gkz_mxs_dwb">
<li class="li">
<strong class="ph b">Category</strong> filters ticket statuses by the status
categories in which they were created.</li>
<li class="li">
<strong class="ph b">Status </strong>filters your ticket statuses by whether
they are active or not.</li>
<li class="li">
<strong class="ph b">Type</strong> filters your ticket statuses by default or
non-default status of a status category.</li>
</ul>
</div>
<p class="p"><strong class="ph b">To filter ticket statuses</strong></p>
<ol class="ol" id="topic_x3r_xyn_q5b__ol_u2n_lzn_q5b">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_x3r_xyn_q5b__d8e1188" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_objects_rules_icon.png">
<strong class="ph b">Objects and rules</strong> in the sidebar, then select <strong class="ph b">Tickets &gt; Ticket
statuses</strong>.</span></li>
<li class="li">Click <strong class="ph b">Filter</strong> and select from one or more of the
following:<ol class="ol" id="topic_x3r_xyn_q5b__ol_htj_mys_dwb" type="a">
<li class="li">Under <strong class="ph b">Category</strong>, select the <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4412575841306#topic_j4c_ktf_vrb" target="_blank">status
category</a> you want to filter by.<p class="p">You can
select more than one status category.</p>
</li>
<li class="li">Under <strong class="ph b">Type</strong>, select default-status or
non-default status.</li>
<li class="li">Under <strong class="ph b">Status</strong>, select active or
inactive.</li>
</ol>
</li>
<li class="li">Click <strong class="ph b">Apply Filters</strong>.</li>
</ol>
</div>
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