Viewing your ticket statuses

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Location: Admin Center > Objects and rules > Tickets >
Ticket statuses

The Ticket statuses page provides a central place for admins to create and
manage ticket statuses. From this page, you can view a list of all standard
and custom ticket statuses organized in status categories.
You can also create, search, and manage ticket statuses. On
Suite Growth and Support Enterprise plans and above, you can also associate ticket statuses to ticket
forms.
This article includes the following sections:

Viewing the
Ticket statuses page
Searching for
ticket statuses
Filtering ticket
statuses



Viewing the Ticket statuses page

You’ll find the Ticket statuses page in Admin Center.
To open the Ticket statuses page


In Admin Center, click
Objects and rules in the sidebar, then select Tickets > Ticket
statuses. The Ticket statuses page opens and you can view
all of your ticket statuses. If the custom ticket
statuses experience hasn’t been activated for your
account yet, you’ll see a button to activate it
on the page instead of a list of ticket
statuses.
You can also take any of the
following actions:
Create ticket
statuses
Edit ticket
statuses
Delete custom
ticket statuses
Associate ticket
statuses to forms
Change the default
ticket status of a category
Activate or
deactivate custom ticket statuses


For help finding ticket statuses you can
search or filter the list.






Searching for ticket statuses

You can search for a ticket status by name, including both the agent view
name and end user view name. Search the whole list, or filter the
list and search only the filtered results.
For more information about ticket status agent view and end user view
names, see Configuration options for
ticket statuses.
To search ticket statuses

In Admin Center, click
Objects and rules in the sidebar, then select Tickets > Ticket
statuses.
Enter a ticket status’ name or partial name in the search
bar.





Filtering ticket statuses

You can filter ticket statuses by the following:

Category filters ticket statuses by the status
categories in which they were created.

Status filters your ticket statuses by whether
they are active or not.

Type filters your ticket statuses by default or
non-default status of a status category.


To filter ticket statuses

In Admin Center, click
Objects and rules in the sidebar, then select Tickets > Ticket
statuses.
Click Filter and select from one or more of the
following:
Under Category, select the status
category you want to filter by. You can
select more than one status category.

Under Type, select default-status or
non-default status.
Under Status, select active or
inactive.


Click Apply Filters.