Understanding and optimizing ticket forms



What you can do with ticket forms depends on what Zendesk plan you have.
If your plan includes multiple ticket forms (see
Creating multiple ticket forms to support different request types)
and conditional ticket fields (see
Creating conditional ticket fields in Zendesk Support),
follow the Advanced link below. If your
Zendesk plan does not include these two features, follow the
Basic link below.












Basic

You can do these things:

Customize the default ticket form
Add custom ticket fields to the default ticket form
Add the default ticket form to the Web Widget (Classic)


Get started




Advanced

You can do these things:

Customize the default ticket form
Add custom ticket fields to the default ticket form
Adding the default ticket form to the Web Widget (Classic)
Create additional ticket forms

Add conditions to ticket forms with conditional
ticket fields

Choose a multiple ticket form from the Web Widget (Classic)


Get started







