Understanding and optimizing ticket forms

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What you can do with ticket forms depends on what Zendesk plan you have.
If your plan includes multiple ticket forms (see
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408846520858" rel="noopener" target="_blank">Creating multiple ticket forms to support different request types</a>)
and conditional ticket fields (see
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408834799770" rel="noopener" target="_blank">Creating conditional ticket fields in Zendesk Support</a>),
follow the <strong class="ph b">Advanced</strong> link below. If your
Zendesk plan does not include these two features, follow the
<strong class="ph b">Basic</strong> link below.
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<strong class="ph b">Basic</strong>
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<p class="p">You can do these things:</p>
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<li class="li" dir="ltr">Customize the default ticket form</li>
<li class="li" dir="ltr">Add custom ticket fields to the default ticket form</li>
<li class="li" dir="ltr">Add the default ticket form to the Web Widget (Classic)</li>
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<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408882701338#option-1" rel="noopener" target="_blank">Get started</a>
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<strong class="ph b">Advanced</strong>
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<p class="p" dir="ltr">You can do these things:</p>
<ul class="ul" id="topic-1__ul_rpz_rmt_3mb">
<li class="li" dir="ltr">Customize the default ticket form</li>
<li class="li" dir="ltr">Add custom ticket fields to the default ticket form</li>
<li class="li" dir="ltr">Adding the default ticket form to the Web Widget (Classic)</li>
<li class="li" dir="ltr">Create additional ticket forms</li>
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Add conditions to ticket forms with conditional
ticket fields
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<li class="li" dir="ltr">Choose a multiple ticket form from the Web Widget (Classic)</li>
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<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408882701338#option-2" rel="noopener" target="_blank">Get started</a>
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