Macros resources

This article provides a list of resources to help you learn about macros and use them in your account.

Documentation

Creating macros for repetitive ticket responses and actions

Building macro action statements

Creating macros from existing tickets

Organizing and managing your macros

Using macros to update tickets

Using Liquid markup to support multiple languages in automations, macros, and triggers

Using macros to start side conversations

Enabling and disabling suggested macros

Using suggested macros

Creating macros from macro suggestions for admins

Enhancing macro content using generative AI (Copilot add-on)

Best practices and recipes

Macros best practices

Explore recipe: reporting on macros using tags

Community

Give different responses based on ticket content

Improve escalation workflows using macros

Escalation Process & Macros Template

How to export Zendesk macros into a spreadsheet (API solution)