Using split view on Agent Home (Closed EAP)

<p id="docs-hc-snippet" style="display: none;">
Agent Home includes a split view layout that enables agents to work on tickets
directly from Agent Home without having to navigate back and forth between
Agent Home and the Support ticket interface. This saves agents time by allowing
them to quickly interact with customers while still maintaining visibility
into other tickets and priorities.
</p>
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<div class="note fastpath">
<span class="fastpathtitle">Location: </span> Support &gt; Home
</div>
<div class="note attention">
<span class="attentiontitle"></span> Split view is currently in a closed
Early Access Program (EAP).
You can
<a class="xref" href="https://docs.google.com/forms/d/e/1FAIpQLSclVAUjyQGVujl4J4pNcg8yuey7rgv617wklETu0ObGgtiy6Q/viewform" target="_blank">sign up for the EAP here</a>.
</div>
<p class="p" dir="ltr">
Agent Home includes a split view layout that enables agents to work on
tickets directly from Agent Home without having to navigate back and
forth between
Agent Home and the Support ticket interface. This saves agents time by
allowing
them to quickly interact with customers while still maintaining visibility
into
other tickets and priorities.
</p>
<p class="p">This article includes these sections:</p>
<ul class="ul" id="topic_b43_pc2_vj__ul_oy4_fhp_hvb">
<li class="li">
<a class="xref" href="#topic_dnw_nhp_hvb">About the split view layout</a>
</li>
<li class="li">
<a class="xref" href="#topic_dj4_pdt_43c">Working with a ticket in split view</a>
</li>
<li class="li">
<a class="xref" href="#topic_f1k_rdt_43c">Switching between tickets and work lists</a>
</li>
<li class="li">
<a class="xref" href="#topic_qsx_2jp_zjc">Working with approvals in split view</a>
</li>
<li class="li">
<a class="xref" href="#topic_pj5_fyn_r3c">Filtering your work in split view</a>
</li>
<li class="li">
<a class="xref" href="#topic_ecp_wxn_r3c">Sorting your work in split view</a>
</li>
<li class="li">
<a class="xref" href="#topic_fzx_sdt_43c">Split view limitations</a>
</li>
<li class="li">
<a class="xref" href="#topic_rfs_ydt_43c">Turning split view on and off</a>
</li>
</ul>
<p class="p">
<strong class="ph b">Related articles</strong>
</p>
<ul class="ul" id="topic_b43_pc2_vj__ul_imh_hhp_hvb">
<li class="li">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/5064623131418" target="_blank">Using Agent Home to manage your work
efficiently</a>
</li>
</ul>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_dnw_nhp_hvb">
<h2 class="title topictitle2" id="ariaid-title2">About the split view layout</h2>
<div class="body">
<p class="p" dir="ltr">
When <a class="xref" href="#topic_rfs_ydt_43c">turned on</a>
by an admin, the <em class="ph i">split view</em> layout shows your
ticket list and other
work assignments on the left side of the page while also showing
the
conversation portion of an active ticket on the right. You can view
the
ticket conversation and manage ticket properties directly from Agent
Home.
</p>
<p class="p">
<img class="image img-screenshot" id="topic_dnw_nhp_hvb__image_hj4_xlp_hvb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/uc_split_view_full_annotated_context_panel.png" width="800">
</p>
<ul class="ul" id="topic_dnw_nhp_hvb__ul_ryd_32t_43c">
<li class="li" dir="ltr">
<strong class="ph b">Tickets list and work</strong>: A list showing
your assigned
work, organized by priority. You can switch between Tickets,
CC’s and
Followers, and Approvals.
</li>
<li class="li" dir="ltr">
<strong class="ph b">Ticket conversation and ticket properties</strong>:
The active
ticket's conversation, composer, and ticket properties. When
you
select a ticket from the list, its details show here. You can
also
show or hide the ticket’s properties.
</li>
</ul>
<div class="note note">
<span class="notetitle">Note:</span> If your account uses
<a class="xref" href="https://www.zendesk.com/marketplace/apps/" target="_blank">Zendesk apps</a>
in the ticket
sidebar or ticket editor, review
<a class="xref" href="#topic_fzx_sdt_43c">Split view limitations</a>
before using split view.
Some apps may not work correctly in split view.
</div>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_dj4_pdt_43c">
<h2 class="title topictitle2" id="ariaid-title3">Working with a ticket in split view</h2>
<div class="body">
<p class="p">
In split view, you can open a ticket, review customer replies, compose
messages, and manage ticket properties.
</p>
<p class="p">
<strong class="ph b">To open a ticket</strong>
</p>
<ol class="ol" id="topic_dj4_pdt_43c__ol_ilx_52t_43c">
<li class="li">
<span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408838272410" target="_blank">Support</a>, click <strong class="ph b">Home</strong>
(<img class="image" id="topic_dj4_pdt_43c__d8e24" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/sell_icon_dashboard.png" width="16">) in the sidebar.</span>
<p class="p">Agent Home displays.</p>
</li>
<li class="li">
Click a ticket in your work list.
<p class="p" dir="ltr">
The ticket opens in split
view. You can use the split view to reply to customers, update
ticket fields, or change the ticket status.
</p>
<p class="p" dir="ltr">
The
ticket you’re actively working on is highlighted in the ticket
list.
</p>
</li>
<li class="li" dir="ltr">
When you’ve finished working on the ticket, select another
ticket from the list.
</li>
</ol>
<div class="p">
<strong class="ph b">To show and hide the ticket properties panel</strong>
<ol class="ol" id="topic_dj4_pdt_43c__ol_jxl_qft_43c">
<li class="li">Open a ticket in split view.</li>
<li class="li">
Click the <strong class="ph b">Ticket fields</strong> icon
(<img class="image" id="topic_dj4_pdt_43c__image_fqb_2cg_w2c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/uc_ticket_fields_icon.png" width="16">)
to open the ticket
properties panel.
<p class="p">
<img class="image img-screenshot" id="topic_dj4_pdt_43c__image_uhg_njt_43c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/uc_split_view_ticket_properties_context_panel.png" width="250">
</p>
<p class="p">
The ticket properties
panel appears beside the ticket conversation. This panel
shows all the fields associated with the ticket, including
the ticket requester and the ticket assignee.
</p>
</li>
<li class="li">
Click the <strong class="ph b">Ticket fields</strong> icon
(<img class="image" id="topic_dj4_pdt_43c__image_ldf_nkt_43c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/uc_ticket_fields_icon.png" width="16">)
again to hide the
ticket properties panel.
</li>
</ol>
</div>
<p class="p">
In addition to the ticket properties panel, you can use the
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408836526362" target="_blank">context panel</a>
in split view to
view customer contact information, open apps, and so on. All context
panel
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408836526362-Using-the-context-panel#topic_j3r_2lz_n4b" target="_blank">features</a>
work in split view.
</p>
<p class="p">
<strong class="ph b">To use the context panel</strong>
</p>
<ol class="ol" id="topic_dj4_pdt_43c__ol_u3n_s1k_zjc">
<li class="li">
In split view, click any context icon in the right sidebar to
open the
panel.
<p class="p">You can click the icon again to close the panel.</p>
</li>
<li class="li">
When the panel is open, click an icon to switch between views.
<p class="p">
For
example, if apps (<img class="image" id="topic_dj4_pdt_43c__image_vgx_bbk_zjc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/icon_omnipanel_apps.png">)
are showing, click the user icon
(<img class="image" id="topic_dj4_pdt_43c__image_wgx_bbk_zjc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/icon_omnipanel_user.png">)
to view user
information.
</p>
<p class="p">
Here are some examples of the context panel
in split view:
</p>
<p class="p">
<img class="image img-screenshot" id="topic_dj4_pdt_43c__image_gsf_gbk_zjc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/uc_split_view_customer_contact.png" width="800">
</p>
<p class="p">
<img class="image img-screenshot" id="topic_dj4_pdt_43c__image_pjg_c4p_zjc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/uc_split_view_apps.png" width="800">
</p>
</li>
</ol>
<p class="p" dir="ltr">
<strong class="ph b">To open a full view of a ticket</strong>
</p>
<p class="p" dir="ltr">
In some cases, you may need to open a full view of the ticket in
the
Support interface instead of working on it from Agent Home.
</p>
<ol class="ol" id="topic_dj4_pdt_43c__ol_tcp_xkt_43c">
<li class="li" dir="ltr">
<span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408838272410" target="_blank">Support</a>, click <strong class="ph b">Home</strong>
(<img class="image" id="topic_dj4_pdt_43c__d8e24" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/sell_icon_dashboard.png" width="16">) in the sidebar.</span>
<p class="p">Agent Home displays.</p>
</li>
<li class="li" dir="ltr">
Click the options menu icon (<img class="image" id="topic_dj4_pdt_43c__image_idm_5rt_43c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/options-menu-icon-small.png" width="16">)
in the ticket's
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408823962906#topic_n4m_fyc_zlb" target="_blank">conversation header</a>.
</li>
<li class="li" dir="ltr">
Select <strong class="ph b">Open in new tab</strong> from the
menu.
<p class="p">
<img class="image img-screenshot" id="topic_dj4_pdt_43c__image_qrb_ybc_q3c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/uc_split_view_tab.png" width="600">
</p>
<p class="p" dir="ltr">
The ticket opens
as a ticket tab in the Support ticket interface.
</p>
</li>
</ol>
</div>
</div>
<div aria-labelledby="ariaid-title4" class="topic nested1" id="topic_f1k_rdt_43c">
<h2 class="title topictitle2" id="ariaid-title4">Switching between tickets and work lists</h2>
<div class="body">
<p class="p">
You can switch between tickets and switch to other work lists in
split
view.
</p>
<p class="p" dir="ltr">
<strong class="ph b">To switch to another ticket</strong>
</p>
<ul class="ul" id="topic_f1k_rdt_43c__ul_wnz_vst_43c">
<li class="li" dir="ltr">
<p class="p">
To switch to another ticket in split view, click a ticket
in the
work list.
</p>
<p class="p">
When you switch tickets, your existing ticket closes and
the new
ticket opens. Any unsubmitted changes in your existing ticket
are saved. You can switch back at any time and resume your
updates.
</p>
</li>
</ul>
<p class="p" dir="ltr">
<strong class="ph b">To switch to another work list</strong>
</p>
<ol class="ol" id="topic_f1k_rdt_43c__ol_xnz_vst_43c">
<li class="li" dir="ltr">
To switch between work lists, click a work list in the left
sidebar.
<p class="p">
<img class="image img-screenshot" id="topic_f1k_rdt_43c__image_r3q_ctt_43c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/uc_split_view_worklist.png" width="400">
</p>
<p class="p">
A new list of tickets
appears.
</p>
</li>
<li class="li">Click a ticket to open it from the work list. </li>
</ol>
</div>
</div>
<div aria-labelledby="ariaid-title5" class="topic nested1" id="topic_qsx_2jp_zjc">
<h2 class="title topictitle2" id="ariaid-title5">Working with approvals in split view</h2>
<div class="body">
<p class="p" dir="ltr">
Split view includes an Approvals request work list you can use to
respond to
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/8481179038490" target="_blank">approval requests</a>.
The work list
helps you manage your approval requests from a single location.
</p>
<p class="p">
<strong class="ph b">To view and respond to approval requests</strong>
</p>
<ol class="ol" id="topic_qsx_2jp_zjc__ol_ps3_3jp_zjc">
<li class="li">
<span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408838272410" target="_blank">Support</a>, click <strong class="ph b">Home</strong>
(<img class="image" id="topic_qsx_2jp_zjc__d8e24" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/sell_icon_dashboard.png" width="16">) in the sidebar.</span>
</li>
<li class="li">
On Agent Home, click <strong class="ph b">Approval requests</strong>
in the left sidebar.
<p class="p">
You’ll see a list of approvals that are awaiting review.
The
list includes approvals assigned to you or to your
group.
</p>
</li>
<li class="li">
Click an approval request to see the details.
<p class="p">
You’ll see an approval
description and the ticket associated with it. You can
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/8481193191322" target="_blank">respond to the approval
request</a>
directly from split view.
</p>
<p class="p">
<img class="image img-screenshot" id="topic_qsx_2jp_zjc__image_oyy_vjp_zjc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/uc_split_view_approvals.png" width="800">
</p>
<p class="p">
When you’ve finished
responding to the request, select another approval request
to
work through your list.
</p>
</li>
</ol>
<div class="note note">
<span class="notetitle">Note:</span> In addition to responding to
approval requests, you can also
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/8481158639770" target="_blank">create approval requests</a>
in
split view by opening the context panel and clicking the approval
request
icon (<img class="image" id="topic_qsx_2jp_zjc__image_l3y_bmp_zjc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/contextpanel_es_approvals_icon.png" width="22">)
in the
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408836526362" target="_blank">context panel</a>.
</div>
</div>
</div>
<div aria-labelledby="ariaid-title6" class="topic nested1" id="topic_pj5_fyn_r3c">
<h2 class="title topictitle2" id="ariaid-title6">Filtering your work in split view</h2>
<div class="body">
<p class="p">
You can filter tickets on Agent Home to get the exact view you need
to manage
your work. You can filter tickets by status or by channel. Filters
are
available for tickets, but not approvals.
</p>
<p class="p">
<strong class="ph b">To filter your tickets</strong>
</p>
<ol class="ol" id="topic_pj5_fyn_r3c__ol_s4m_rtv_4xb">
<li class="li">
In
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408838272410" target="_blank">Support</a>,
click the Home
(<img class="image" id="topic_pj5_fyn_r3c__image_in5_stv_4xb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/sell_icon_dashboard.png" width="16">)
icon in the sidebar.
</li>
<li class="li">
Click the filter icon (<img class="image" id="topic_pj5_fyn_r3c__image_fsz_pc4_r3c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/uc_split_view_filter_icon.png" width="16">)
at the top of your tickets
list, then select <strong class="ph b">Channel</strong> or
<strong class="ph b">Status</strong>.
<p class="p">
<img class="image img-screenshot" id="topic_pj5_fyn_r3c__image_hlv_b5v_4xb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/uc_split_view_filter.png" width="300">
</p>
</li>
<li class="li">
Select a status or channel from the menu.
<p class="p">
For <strong class="ph b">Channel</strong>, you can
choose any channel currently shown in your tickets
list.
</p>
<p class="p">
For <strong class="ph b">Status,</strong> you can choose
<strong class="ph b">Open</strong>,
<strong class="ph b">Pending</strong>, or
<strong class="ph b">On-hold</strong> (if
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408889282458" target="_blank">activated</a>).
You can
also sort by
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4412575861018" target="_blank">custom ticket
statuses</a>
if an admin has activated them in your
account.
</p>
<p class="p">
When you filter your tickets, you’ll see a blue
dot to show you’re looking at a filtered list. The number
inside
the dot shows how many filtering options you’ve set.
</p>
</li>
<li class="li">
To see all tickets regardless of channel or status, click
<strong class="ph b">Clear
filters</strong>.
</li>
</ol>
</div>
</div>
<div aria-labelledby="ariaid-title7" class="topic nested1" id="topic_ecp_wxn_r3c">
<h2 class="title topictitle2" id="ariaid-title7">Sorting your work in split view</h2>
<div class="body">
<p class="p" dir="ltr">
To help you manage your priorities, you can sort your tickets to
show
what’s most important to you.
</p>
<p class="p" dir="ltr">
<strong class="ph b">To sort your tickets</strong>
</p>
<ol class="ol" id="topic_ecp_wxn_r3c__ol_g1r_2wv_4xb">
<li class="li">
In
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408838272410" target="_blank">Support</a>,
click the Home
(<img class="image" id="topic_ecp_wxn_r3c__image_vkk_fwv_4xb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/sell_icon_dashboard.png" width="16">)
icon in the sidebar.
</li>
<li class="li">
Open the sort menu at the top of your tickets list and select
a sort
option.
<p class="p">
<img class="image img-screenshot" id="topic_ecp_wxn_r3c__image_q3z_lwv_4xb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/uc_split_view_sort.png" width="300">
</p>
<p class="p" dir="ltr">
Sorting options
include:
</p>
<ul class="ul" id="topic_ecp_wxn_r3c__ul_dvf_hwv_4xb">
<li class="li" dir="ltr">
<strong class="ph b">Recommended</strong>: Provides suggestions
on which
tickets to address first. The recommended list groups
live
messaging conversations at the top of your work list,
and
sorts the rest of your tickets by next SLA breach.
</li>
<li class="li" dir="ltr">
<strong class="ph b">Oldest updated</strong>: Your least-recently
updated
tickets are listed first.
</li>
<li class="li" dir="ltr">
<strong class="ph b">Newest updated</strong>: Your most-recently
updated
tickets are listed first.
</li>
</ul>
</li>
</ol>
</div>
</div>
<div aria-labelledby="ariaid-title8" class="topic nested1" id="topic_fzx_sdt_43c">
<h2 class="title topictitle2" id="ariaid-title8">Split view limitations</h2>
<div class="body">
<p class="p" dir="ltr">The split view EAP has the following limitations. </p>
<ul class="ul" id="topic_fzx_sdt_43c__ul_jcv_5dt_43c">
<li class="li" dir="ltr">
Zendesk apps installed in
<span class="keyword cmdname">ticket_editor</span>
locations are not supported in the conversation panel.
</li>
<li class="li" dir="ltr">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408822138522" target="_blank">Contextual workspaces</a>
are
not supported.
</li>
<li class="li" dir="ltr">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/5447690090138" target="_blank">Custom layouts</a>
are not
supported.
</li>
<li class="li" dir="ltr">Channel framework integrations are not supported.</li>
<li class="li" dir="ltr">Keyboard shortcuts are not available.</li>
<li class="li" dir="ltr">
Some interface elements may not display correctly in some
languages.
</li>
</ul>
</div>
</div>
<div aria-labelledby="ariaid-title9" class="topic nested1" id="topic_rfs_ydt_43c">
<h2 class="title topictitle2" id="ariaid-title9">Turning split view on and off</h2>
<div class="body">
<div class="note attention">
<span class="attentiontitle"></span> Split view is currently in a
closed Early Access Program
(EAP). You can
<a class="xref" href="https://docs.google.com/forms/d/e/1FAIpQLSclVAUjyQGVujl4J4pNcg8yuey7rgv617wklETu0ObGgtiy6Q/viewform" target="_blank">sign up for the EAP here</a>.
</div>
<p class="p" dir="ltr">
Admins have an account-wide setting that turns the split view layout
on or off for all agents. You won't see this setting until your account
has
been approved for the EAP.
</p>
</div>
<div aria-labelledby="ariaid-title10" class="topic nested2" id="topic_xtq_rtt_43c">
<h3 class="title topictitle3" id="ariaid-title10">Turning on split view </h3>
<div class="body">
<p class="p">
Split view is not activated by default. You must have Admin Home
turned
on to use split view.
</p>
<p class="p">
<strong class="ph b">To turn on split view</strong>
</p>
<ol class="ol" id="topic_xtq_rtt_43c__ol_zwq_vtt_43c">
<li class="li">
<span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_xtq_rtt_43c__d9e1181" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_workspaces_icon.png">
<strong class="ph b">Workspaces</strong> in the sidebar, then select <strong class="ph b">Agent tools &gt; Agent interface</strong>.</span>
</li>
<li class="li">
Make sure <strong class="ph b">Enable Agent Home</strong>
is selected.
</li>
<li class="li">
Select <strong class="ph b">Enable split view (EAP).</strong>
<p class="p">
<img class="image img-screenshot" id="topic_xtq_rtt_43c__image_rwg_f5t_43c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/uc_split_view_on.png" width="600">
</p>
<p class="p">
An EAP agreement for
split view appears.
</p>
<p class="p">
<img class="image img-screenshot" id="topic_xtq_rtt_43c__image_hq3_m5t_43c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/uc_split_view_agree.png" width="300">
</p>
</li>
<li class="li">
Accept the EAP agreement and click
<strong class="ph b">Submit</strong>.
</li>
<li class="li">
Click <strong class="ph b">Save</strong>.
</li>
</ol>
</div>
</div>
<div aria-labelledby="ariaid-title11" class="topic nested2" id="topic_x55_x5t_43c">
<h3 class="title topictitle3" id="ariaid-title11">Turning off split view</h3>
<div class="body">
<p class="p">
If you don’t want your agents to work in split view, you can
turn it off
for your account. You can turn off split view without turning
off
Agent Home.
</p>
<p class="p">
<strong class="ph b">To turn off split view</strong>
</p>
<ol class="ol" id="topic_x55_x5t_43c__ol_jnh_1vt_43c">
<li class="li">
<span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_x55_x5t_43c__d9e1181" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_workspaces_icon.png">
<strong class="ph b">Workspaces</strong> in the sidebar, then select <strong class="ph b">Agent tools &gt; Agent interface</strong>.</span>
</li>
<li class="li">
Make sure <strong class="ph b">Enable Agent Home</strong>
is selected.
</li>
<li class="li">
Deselect <strong class="ph b">Enable split view (EAP).</strong>
<p class="p">
<img class="image img-screenshot" id="topic_x55_x5t_43c__image_knh_1vt_43c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/uc_split_view_off.png" width="600">
</p>
</li>
<li class="li">
Click <strong class="ph b">Save</strong>.
<p class="p">
Agent Home returns to its default layout.
</p>
</li>
</ol>
</div>
</div>
</div>
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