Managing ticket notification settings in Admin Center

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<p id="docs-hc-snippet" style="display: none;">This article includes the following sections:</p>
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Summary: <span id="up-triangle">◀</span><span id="down-triangle">▼</span>
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You can manage ticket notification settings to control alerts for messaging
and email ticket activities, @mentions, and reopened tickets. These controls help you
customize how you receive updates on ticket conversations and collaboration
activities.
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<div class="note fastpath">
<span class="fastpathtitle">Location: </span> <span class="ph">Admin Center &gt; Workspaces &gt; Notifications &gt;
Notifications</span>
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<div class="p">On the Notifications page in Admin Center, agents can select the settings that control the
notifications they receive for ticket conversations. These settings control the information
that appears in the ticket <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408829025690" target="_blank">notifications list</a>. <div class="note">
<span class="notetitle">Note:</span> When notification settings are <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/11098662922266#topic_w35_g4w_dkc" target="_blank">turned on</a>, each agent and admin manages their own
notification settings. Admins can set their own personal ticket notifications, but they
can't set notifications for other admins or agents.</div>
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<p class="p">This article includes the following sections:</p>
<ul class="ul" id="topic-1__ul_wmq_pzx_smb">
<li class="li"><a class="xref" href="#topic_ltk_hzx_smb">Opening the Notifications page</a></li>
<li class="li"><a class="xref" href="#topic_gqn_1jf_1kc">Selecting your notification settings</a></li>
<li class="li"><a class="xref" href="#topic_vpk_w3z_ckc">Keeping notifications persistent</a></li>
<li class="li"><a class="xref" href="#topic_odn_lxw_dkc">Restoring the default notification settings</a></li>
</ul>
<div class="p">
<strong class="ph b">Related articles</strong><ul class="ul" id="topic-1__ul_l1f_fcm_tkb">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408829025690" target="_blank">Using the notification list to manage conversations</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408821259930" target="_blank">About the Zendesk Agent Workspace</a></li>
</ul>
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<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_ltk_hzx_smb">
<h2 class="title topictitle2" id="ariaid-title2">Opening the Notifications page</h2>
<div class="body">
<p class="p"><strong class="ph b">To open the Notifications page</strong></p>
<ol class="ol" id="topic_ltk_hzx_smb__ol_pt4_shf_1kc">
<li class="li">
<span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_ltk_hzx_smb__image_vhh_tmz_2kc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_workspaces_icon.png">
<strong class="ph b">Workspaces</strong> in the sidebar, then select <strong class="ph b">Notifications &gt; Notifications</strong>.</span><p class="p">Notifications settings appear.</p>
</li>
<li class="li">To change the volume for your in-product notification sounds, select the slider button
and drag it to to the desired volume.<p class="p"><img class="image img-screenshot" id="topic_ltk_hzx_smb__image_v3z_tl4_kkc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/annoc_uc_notification_volume.png" width="300"></p>
</li>
<li class="li">In the Events section of the page, make changes as needed, then click <strong class="ph b">Save</strong>.<p class="p">See
<a class="xref" href="#topic_gqn_1jf_1kc">Selecting your notification settings</a> for details.</p>
</li>
</ol>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_gqn_1jf_1kc">
<h2 class="title topictitle2" id="ariaid-title3">Selecting your notification settings</h2>
<div class="body">
<p class="p" dir="ltr">Notification settings you can turn on or off include: </p>
<ul class="ul" id="topic_gqn_1jf_1kc__ul_yhm_gjf_1kc">
<li class="li" dir="ltr">Messaging activity<ul class="ul" id="topic_gqn_1jf_1kc__ul_zhm_gjf_1kc">
<li class="li" dir="ltr">
<strong class="ph b">New activity in messaging tickets assigned to you</strong>: Receive a
notification when messaging tickets assigned you are updated. This setting is on by
default. </li>
</ul>
</li>
<li class="li" dir="ltr">Email activity<ul class="ul" id="topic_gqn_1jf_1kc__ul_a3m_gjf_1kc">
<li class="li" dir="ltr">
<strong class="ph b">New activity in tickets assigned to you:</strong> Receive a notification
when email tickets assigned to you are updated. This setting is off by default. </li>
</ul>
</li>
<li class="li" dir="ltr">Collaboration<ul class="ul" id="topic_gqn_1jf_1kc__ul_b3m_gjf_1kc">
<li class="li" dir="ltr">
<strong class="ph b">When mentioned in a ticket</strong>: Receive a notification when you are
added as an <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4928739064986" target="_blank">@mention</a> in a ticket. This setting is on by
default.</li>
</ul>
</li>
<li class="li" dir="ltr">Reopened tickets<ul class="ul" id="topic_gqn_1jf_1kc__ul_d14_3qf_1kc">
<li class="li" dir="ltr">
<strong class="ph b">New activity in solved tickets:</strong> Receive a notification when there
are new updates to <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/8263915942938" target="_blank">solved</a> chat and messaging tickets assigned to you or that
include you as an @mention.<ul class="ul" id="topic_gqn_1jf_1kc__ul_yy4_tjz_ckc">
<li class="li">
<strong class="ph b">Keep notifications persistent</strong>: If you turn on notifications for reopened
tickets, you can also choose whether to <a class="xref" href="#topic_vpk_w3z_ckc">keep notifications persistent.</a>
</li>
</ul>
</li>
</ul>
</li>
</ul>
</div>
</div>
<div aria-labelledby="ariaid-title4" class="topic nested1" id="topic_vpk_w3z_ckc">
<h2 class="title topictitle2" id="ariaid-title4">Keeping notifications persistent</h2>
<div class="body">
<p class="p">The notification settings for reopened chat and messaging tickets include the option to
keep notifications persistent. When you turn on this setting, the notification alert message
(growl) that you see in the browser remains until you dismiss it.</p>
<p class="p"><img class="image img-screenshot" id="topic_vpk_w3z_ckc__image_hlm_f2y_smb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/annoc_notification_reopen.png" width="600"></p>
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</div>
<div aria-labelledby="ariaid-title5" class="topic nested1" id="topic_odn_lxw_dkc">
<h2 class="title topictitle2" id="ariaid-title5">Restoring the default notification settings</h2>
<div class="body">
<p class="p" dir="ltr">If you make changes to the settings page that you don’t want to keep, you can
update the page to restore the default settings.</p>
<p class="p" dir="ltr"><strong class="ph b">To restore the default notification settings</strong></p>
<ol class="ol" id="topic_odn_lxw_dkc__ol_wqv_mxw_dkc">
<li class="li" dir="ltr"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_odn_lxw_dkc__image_vhh_tmz_2kc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_workspaces_icon.png">
<strong class="ph b">Workspaces</strong> in the sidebar, then select <strong class="ph b">Notifications &gt; Notifications</strong>.</span></li>
<li class="li" dir="ltr">Click <strong class="ph b">Reset to default</strong>. <p class="p" dir="ltr">The page updates to show the
default settings. </p>
</li>
<li class="li" dir="ltr">Click <strong class="ph b">Save</strong>. </li>
</ol>
</div>
</div>
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