Exporting a view of tickets to a CSV file

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<p id="docs-hc-snippet" style="display: none;">You can export a view to a comma-separated values (CSV) file. The CSV file will contain an entry for each ticket and all its associated ticket information from the view. Each ticket's requested date is displayed in your account'stime zone.</p>
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<p id="docs-ai-summary-content">Export your ticket views to a CSV file to keep track of customer inquiries and related details. You can export once every 10 minutes, and you'll receive an email with the download link. If the export option isn't visible, ensure no filters are applied or check your role permissions. For larger views, consider modifying the view or using the Views API.</p>
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<div class="note fastpath" id="zag_views_exporting__note_jbw_qfh_xwb">
<span class="fastpathtitle">Location: </span>
<span class="ph">Admin Center &gt; Workspaces &gt; Agent tools &gt; Views</span>
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<p class="p">You can export a view to a comma-separated values (CSV) file. The CSV file will contain
an entry for each ticket and all its associated ticket information from the view. Each
ticket's requested date is displayed in your account's <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408887059866#topic_dil_hnc_xe" target="_blank">time zone</a>.</p>
<p class="p">Because of the processing required to generate a CSV file, you can export a view only
once every 10 minutes. You will receive an error message if there is less than 10
minutes between requests.</p>
<p class="p"><strong class="ph b">To export a view to a CSV file</strong></p>
<ol class="ol" id="zag_views_exporting__ol_qfx_sdp_p3">
<li class="li">In <span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408838272410" target="_blank">Support</a>, click <strong class="ph b">Views</strong>
(<img class="image" height="NaN" id="zag_views_exporting__d8e35" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/views_icon.png" width="NaN">) in the sidebar.</span>
</li>
<li class="li">Click on the name of the view in the left sidebar to open it.</li>
<li class="li">Depending on the view, click <strong class="ph b">Export CSV</strong> in the upper right, or click
<strong class="ph b">Actions</strong> &gt; <strong class="ph b">Export as CSV</strong>. <p class="p"><img class="image img-screenshot" id="zag_views_exporting__image_nfz_1bb_msb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/view-actions-export.png" width="250"></p>
<div class="p">If
you don't see the export option:<ul class="ul" id="zag_views_exporting__ul_amg_m2k_4hc">
<li class="li">Check whether any filters are applied, and clear them. Views must be
unfiltered to export them.</li>
<li class="li">On Enterprise plans, the ability to export views to a CSV file is
controlled by a custom role permission. If your role doesn't have
permission, you won't see this option.</li>
</ul>
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</li>
<li class="li">Check your email. You’ll receive an email with a download link to your CSV file. The
email is sent to your primary email account in your user profile. </li>
</ol>
<p class="p">Larger views might fail to export, even though they display correctly in the Support
console. If you don't receive an email with the download link, consider <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408832792986#topic_fzx_qyj_5b" target="_blank">modifying the view</a> to return less information
or using the <a class="xref" href="https://developer.zendesk.com/api-reference/ticketing/business-rules/views/" target="_blank">Views API</a> to retrieve the information you
need. </p>
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