Using dark mode to increase agent display options

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<p id="docs-hc-snippet" style="display: none;">Whenactivated by an admin, dark mode in the Support provides agents with the flexibility to choose the interface that best suits their needs. Agents can pick between dark mode or light mode in the Support ticketing system. They can also choose to match the system appearance they have set for their operating system.</p>
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<p id="docs-ai-summary-content">Dark mode in the Support interface offers agents a comfortable viewing option, reducing eye strain and fatigue, especially in low-light settings. You can switch between dark and light modes or match your system's appearance. You can also customize ticket conversations with separate dark or light settings.</p>
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<p class="p">When <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9235063674138" target="_blank">activated by an admin</a>, dark
mode in the Support provides agents with the flexibility to choose the
interface that best suits their needs. Agents can pick between dark mode or
light mode in the Support ticketing system. They can also choose to match
the system appearance they have set for their operating system. </p>
<p class="p">This article contains the following sections:</p>
<ul class="ul" id="topic-1__ul_f1f_wxq_slb">
<li class="li"><a class="xref" href="#topic_ej3_jb3_q2c">About dark mode</a></li>
<li class="li"><a class="xref" href="#topic_j15_wxq_slb">Turning on dark mode</a></li>
<li class="li"><a class="xref" href="#topic_msk_g4r_slb">Turning off dark mode</a></li>
<li class="li"><a class="xref" href="#topic_lvh_mft_jsb">Matching system appearance</a></li>
<li class="li"><a class="xref" href="#topic_tdq_z5f_52c">Highlighting ticket conversations with dark or light mode</a></li>
<li class="li"><a class="xref" href="#topic_x5k_f42_r2c">Dark mode limitations</a></li>
</ul>
<p class="p">Related articles</p>
<ul class="ul" id="topic-1__ul_qqg_x3n_3fc">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9235063674138" target="_blank">Activating and deactivating
dark mode</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9257152764570" target="_blank">Ensuring dark mode
compatibility for your Zendesk Support apps</a></li>
</ul>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_ej3_jb3_q2c">
<h2 class="title topictitle2" id="ariaid-title2">About dark mode</h2>
<div class="body">
<p class="p">Dark mode addresses common concerns among agents who spend long hours in
front of screens, helping to reduce eye strain, headaches, and
fatigue. By providing a more comfortable viewing option, especially
during nighttime shifts or in low-light environments, dark mode can
improve overall productivity and accessibility. Dark mode also
supports users with color blindness and light sensitivity, ensuring
that our Zendesk platform is usable for everyone.</p>
<p class="p">Dark mode in Support includes tickets, views, Support settings pages, and
so on. No features or capabilities are impacted. Zendesk also
supports dark mode for third-party apps and integrations that appear
in the Support interface. See <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9257152764570" target="_blank">Ensuring dark mode
compatibility for your Zendesk Support apps</a> and <a class="xref" href="https://developer.zendesk.com/documentation/apps/app-developer-guide/dark-mode/?_gl=1*182uo3v*_ga*MTU4ODc5ODUyMC4xNzA5NzQ1MDI2*_ga_0G6FC9CS2V*czE3NDkwNDk5NjUkbzc2OSRnMSR0MTc0OTA1MTY2NSRqNjAkbDAkaDA." target="_blank">Supporting dark mode</a>
in our Zendesk developer documentation. </p>
<p class="p"><img class="image img-screenshot" id="topic_ej3_jb3_q2c__image_sj5_1k3_q2c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/agent_interface_dark_mode.png" width="750"></p>
<p class="p"><a class="xref" href="https://www.youtube.com/watch?v=DXDVDLwzTzI" target="_blank">Watch the Youtube video (1:20)</a>.</p>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_j15_wxq_slb">
<h2 class="title topictitle2" id="ariaid-title3">Turning on dark mode</h2>
<div class="body">
<p class="p">Dark mode changes the default interface for the Support ticketing system
from light to dark.</p>
<p class="p"><strong class="ph b">To turn on dark mode</strong></p>
<ol class="ol" id="topic_j15_wxq_slb__ol_txq_jxg_s2c">
<li class="li">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408838272410" target="_blank">Support</a>, click
your profile icon in the top bar.</li>
<li class="li">Click <strong class="ph b">Appearance</strong> to open the Appearance menu and select
<strong class="ph b">Dark mode</strong>.<p class="p"><img class="image img-screenshot" id="topic_j15_wxq_slb__image_ngn_hj3_q2c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/agent_interface_dark_mode_agent_menu2.png" width="200"></p>
<p class="p">The interface
changes to dark mode immediately.</p>
</li>
</ol>
</div>
</div>
<div aria-labelledby="ariaid-title4" class="topic nested1" id="topic_msk_g4r_slb">
<h2 class="title topictitle2" id="ariaid-title4">Turning off dark mode</h2>
<div class="body">
<p class="p">Turning off dark mode changes the interface for the Support ticketing
system from dark to light again. </p>
<p class="p"><strong class="ph b">To turn off dark mode</strong></p>
<ol class="ol" id="topic_msk_g4r_slb__ol_fqj_lxg_s2c">
<li class="li">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408838272410" target="_blank">Support</a>, click
your profile icon in the top bar.</li>
<li class="li">Click <strong class="ph b">Appearance</strong> to open the Appearance menu and select
<strong class="ph b">Light mode</strong>.<p class="p">The interface changes back to
the default light mode.</p>
</li>
</ol>
</div>
</div>
<div aria-labelledby="ariaid-title5" class="topic nested1" id="topic_lvh_mft_jsb">
<h2 class="title topictitle2" id="ariaid-title5">Matching system appearance</h2>
<div class="body">
<p class="p">In addition to switching between light and dark mode, you can set Support
to match the system appearance on your laptop. This can be useful
for situations where you work on multiple laptops or devices with
changing interface options. </p>
<p class="p"><strong class="ph b">To match your system appearance</strong></p>
<ol class="ol" id="topic_lvh_mft_jsb__ol_n5p_hg3_q2c">
<li class="li">Set the system appearance on your laptop.<p class="p">For example, use
settings in Mac OS to set the appearance or use
settings in MS Windows to set personalized
colors.</p>
</li>
<li class="li">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408838272410" target="_blank">Support</a>, click
your profile icon in the top bar.</li>
<li class="li">Click <strong class="ph b">Appearance</strong> and select <strong class="ph b">Match system
appearance</strong>.<p class="p">The Support interface will change
to match the dark or light mode settings on your
laptop. </p>
</li>
</ol>
</div>
</div>
<div aria-labelledby="ariaid-title6" class="topic nested1" id="topic_tdq_z5f_52c">
<h2 class="title topictitle2" id="ariaid-title6">Highlighting ticket conversations with dark or light mode</h2>
<div class="body">
<p class="p">In some cases, you may want to mix dark and light mode in the ticket
interface to highlight ticket conversations. You can set dark and
light mode separately for ticket conversations. This setting applies
to ticket conversations only.</p>
<p class="p"><strong class="ph b">To highlight ticket conversations</strong></p>
<ol class="ol" id="topic_tdq_z5f_52c__ol_etx_mvf_52c">
<li class="li">In a ticket, click the options menu icon (<img class="image" id="topic_tdq_z5f_52c__image_rsk_s3c_ksb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/sell_icon_menu_vertical.png" width="16">) in the <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408823962906#topic_n4m_fyc_zlb" target="_blank">conversation
header</a> to open the options menu.</li>
<li class="li">Select <strong class="ph b">View in dark</strong> or <strong class="ph b">View in light</strong> to switch
between dark and light mode in ticket
conversations.<p class="p"><img class="image img-screenshot" id="topic_tdq_z5f_52c__image_rtx_kxf_52c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/convo_log_interface_dark_mode.png" width="730"></p>
</li>
</ol>
</div>
</div>
<div aria-labelledby="ariaid-title7" class="topic nested1" id="topic_x5k_f42_r2c">
<h2 class="title topictitle2" id="ariaid-title7">Dark mode limitations</h2>
<div class="body">
<p class="p">Dark mode limitations include:</p>
<ul class="ul" id="topic_x5k_f42_r2c__ul_hpr_342_r2c">
<li class="li">The dark mode setting applies to Support only, not Admin Center
or other Zendesk products.</li>
<li class="li">Dark mode doesn't work for the in-product help panel or for some
in-product notifications.</li>
<li class="li">Dark mode does not change the <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408842817434#topic_jwg_wj2_4nb" target="_blank">Brand Color</a>
you have set for the Support interface.</li>
</ul>
</div>
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