Activating and deactivating macros keyboard shortcuts

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<p class="p">Macros can be applied by using a <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408887656602#topic_agl_vdf_2vb" target="_blank">keyboard shortcut</a> in ticket comments. Applying macros
with keyboard shortcuts is activated by default. You can deactivate macro keyboard shortcuts
from your user profile in Zendesk Support.</p>
<p class="p">Macros keyboard shortcuts can be turned on or off by each individual user. There is no global
option.</p>
<div class="p">Related articles:<ul class="ul" id="topic_gmd_n4r_wt__ul_a1t_mxf_2vb">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408887656602" target="_blank">Using macros to update tickets</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408832849946" target="_blank">Viewing and deactivating keyboard shortcuts</a></li>
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<strong class="ph b">To activate or deactivate macros keyboard shortcuts</strong><ol class="ol" id="topic_gmd_n4r_wt__ol_hmn_twt_z1b">
<li class="li">Click your profile icon in the upper-right corner of the page header, then select
<strong class="ph b">Help &gt; Keyboard shortcuts</strong>.<p class="p">If <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4409149119514" target="_blank">omnichannel routing</a> isn't activated, or if you are viewing
your Guide knowledge base, <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408835022490#topic_jmd_3ww_41b" target="_blank">open your user profile</a>, then click your profile
icon and select <strong class="ph b">Help &gt; Keyboard shortcuts</strong>.</p>
<p class="p"><img class="image img-screenshot" id="topic_gmd_n4r_wt__image_kfh_bxd_jp" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/keyboard_shortcuts.png"></p>
A list of keyboard shortcuts
appears. </li>
<li class="li">At the bottom left of the keyboard shortcuts list, select or deselect <strong class="ph b">Enable keyboard
shortcut for macros in composer</strong>. <p class="p"><img class="image img-screenshot" id="topic_gmd_n4r_wt__image_pt5_wyf_2vb" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/macros_enable_keyboard_shortcut.png" width="300"></p>
<div class="note note">
<span class="notetitle">Note:</span> If your account has Chat or
messaging activated, deselecting this check box will disable keyboard shortcuts for
macros. It will also disable chat shortcuts. This setting was added to help make Zendesk
products <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408838287514" target="_blank">accessible</a>.</div>
</li>
<li class="li">Click anywhere outside the list to close the keyboard shortcuts window. Your settings
will automatically be saved. </li>
</ol>
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