Configuring Contact Center browser notifications


Contact Center supports desktop notifications so agents can stay informed about incoming contacts when Contact Center is open or running in the background. To get notifications from Contact Center, you must configure notifications in your browser, Contact Center, and operating system. Additionally, you need to ensure that the browser doesn't deactivate or put Contact Center to sleep. Use a supported browser (Chrome, Edge, or Firefox) and keep your browser and operating system up-to-date.


What's my plan?







Add-on

Contact Center







Verified AI summary ◀▼
Configure browser notifications to stay updated on incoming contacts, even when using other applications. This setup helps you manage customer interactions effectively across the supported browsers, Chrome, Edge, and Firefox.



Contact Center supports desktop notifications so agents can stay informed about incoming
contacts when Contact Center is open or running in the background. To get notifications
from Contact Center, you must configure notifications in your browser, Contact Center,
and operating system. Additionally, you need to ensure that the browser doesn't
deactivate or put Contact Center to sleep. Use a supported browser (Chrome, Edge, or
Firefox) and keep your browser and operating system up-to-date.
This article contains the following topics:

Configuring your browser for notifications from Contact Center
Turning on notifications in Contact Center
Configuring your operating system to allow browser notifications
Viewing Contact Center notifications



Configuring your browser for notifications from Contact Center

To ensure you receive Contact Center notifications, even when you're using other
applications, you need to allow browser notifications from Contact Center, allow
Amazon Connect cookies, and prevent browsers from putting Contact Center to
sleep.
To allow browser notifications
In your browser settings, allow notifications from these sites:


https://support.zendesk.com:443
https://1162894.apps.zdusercontent.com:443
If using Local Measure infrastructure,
https://[workspace-name].[AWS-region].local
measure.com:443



When you navigate to a site, you can click the padlock or settings icon to the left
of the address, and turn on notifications. For more information, see these
instructions for Chrome, Edge, or Firefox.

To allow Amazon Connect cookies
In your browser settings, add these domains to allow third-party cookies:


[*.]amazon.com

[*.]connect.aws

[*.]my.connect.aws (or your specific instance URL)

For example, for Chrome, add these domains in chrome://settings/cookies, for
Edge in edge://settings/content/cookies, and for Firefox, in
about:preferences#privacy and scroll down to the Cookies and
Site Data section.

To prevent browsers from putting Contact Center to sleep
In your browser settings, ensure that tab discarding and notification suppression
doesn't apply to Zendesk apps.


Chrome: Disable Memory Saver



Open Settings > Performance or enter
chrome://settings/performance in the
address bar.


Under "Always keep these sites active", then click Add.


Enter [*.]zendesk.com and click Add to
save.



Edge: Stop Sleeping Tabs



Enter edge://settings/system in the address
bar.


Locate the "Never put these sites to sleep"
section.


Click Add and enter
[*.]zendesk.com.



Firefox: Prevent Tab Discarding



Type about:config in your address bar and
press Enter.


Click "Accept the Risk and Continue."


Search for browser.tabs.unloadOnLowMemory
and double-click it to set it to false.








Turning on notifications in Contact Center



Important: This is applicable only on acconts using the Zendesk Contact
Center application and Engage legacy not the native experience.
After you
configure your browser, you need to turn them on in Contact Center.
To turn on Contact Center notifications

In Contact Center, select Agent
Settings > Notification settings.
Click Enable browser notifications.
If you get an error message that notifications have been blocked and need to be enabled in the site settings, then you must first configure the browser. See
Configuring your browser for notifications from Contact Center.
Click Save.




Configuring your operating system to allow browser notifications

In addition to configuring notifications in Contact Center and your browser, you also
need to configure your operating system to allow the browser to show you
notifications on the desktop. If you use Focus (macOS) or Do not disturb (Win11) or
Focus assist (Win10), add your browser as an allowed app so Contact Center
notifications aren’t silenced.
To turn on notifications on macOS

In System Settings > Notifications, check that your browser has the Allow
notifications option selected.
Note: If there are two entries for your browser,
allow notifications for both.


To turn on notifications on Windows

In the Notifications & actions section of Windows Settings, check that your
browser has the Get notifications from these senders option selected.




Viewing Contact Center notifications

How you view notifications depends on the browser and operating system you use.
To view notifications from Contact Center


Click the notification to open Contact Center.
If available, click the Accept or Reject option.


Examples of call and chat notifications on macOS:















Example of a chat notification on Windows 10:



{
"@context": "https://schema.org",
"@type": "TechArticle",
"@id": "https://support.zendesk.com/hc/en-us/articles/9459091042970",
"url": "https://support.zendesk.com/hc/en-us/articles/9459091042970",
"headline": "Configuring Contact Center browser notifications",
"description": "You can configure your browser, operating system, and application settings to enable desktop notifications for incoming contacts while using the Contact Center add-on.",
"articleSection": "Additional ticket channels",
"datePublished": "2025-07-07T18:19:25+00:00",
"dateModified": "2026-06-08T22:32:16.516494+00:00",
"inLanguage": "en-US",
"mainEntityOfPage": {
"@type": "WebPage",
"@id": "https://support.zendesk.com/hc/en-us/articles/9459091042970"
},
"author": {
"@type": "Organization",
"name": "Zendesk",
"@id": "https://www.zendesk.com"
},
"publisher": {
"@type": "Organization",
"name": "Zendesk",
"@id": "https://www.zendesk.com"
},
"isPartOf": {
"@type": "WebSite",
"name": "Zendesk Help",
"@id": "https://support.zendesk.com/hc/"
},
"about": {
"@type": "SoftwareApplication",
"name": "Zendesk",
"@id": "https://www.zendesk.com",
"softwareAddOn": {
"@type": "SoftwareApplication",
"name": "Contact Center",
"@id": "https://support.zendesk.com/hc/en-us/sections/9248688983706"
}
}
}
//
const ai_summary_style = document.createElement('style');
ai_summary_style.innerHTML = `#styled-article-body{padding:0 0 0}#article-body #docs-ai-summary{background-color:#f3f3f3;border:1px solid #d3d3d3;padding:10px 10px 6px;margin-bottom:16px}#article-body #docs-ai-summary #docs-ai-summary-toggle{font-size:.9em;font-weight:700;margin-bottom:4px;cursor:pointer;display:flex;justify-content:space-between;align-items:center}#article-body #docs-ai-summary #docs-ai-summary-toggle #up-triangle{margin-left:auto;padding-right:10px;display:none}#article-body #docs-ai-summary #docs-ai-summary-toggle #down-triangle{margin-left:auto;padding-right:10px}#article-body #docs-ai-summary #docs-ai-summary-content{font-size:.9em;padding-left:25px;padding-right:25px;margin-bottom:12px}`;
document.head.appendChild(ai_summary_style);

const toggleAISummary = () => {
const summary = document.getElementById("docs-ai-summary-content");
const upTriangle = document.getElementById("up-triangle");
const downTriangle = document.getElementById("down-triangle");
if (summary.style.display === "none") {
summary.style.display = "block";
upTriangle.style.display = "none";
downTriangle.style.display = "inline";
} else {
summary.style.display = "none";
upTriangle.style.display = "inline";
downTriangle.style.display = "none";
}
};

document.getElementById("docs-ai-summary-toggle").addEventListener("click", toggleAISummary);
//

