Creating approval requests

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<p id="docs-ai-summary-content">Approval requests let you ask other agents or end users to review and decide on ticket-related issues. You can create an approval request within a ticket, select an approver, and provide details for decision-making. This feature helps manage approvals directly in tickets, streamlining communication and decision processes without needing to leave the ticket interface.</p>
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<p class="p" dir="ltr"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/8481179038490" target="_blank">Approvals</a> are requests that
agents make within tickets on behalf of other agents and end users. Agents
send the requests to approvers, who are other <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/8481193191322" target="_blank">agents</a> or <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408837910426" target="_blank">end users</a> who have the
authority to review the request information and make a decision.</p>
<p class="p" dir="ltr">Agents who created the approval request or are assigned to the ticket
associated with an approval request can also respond to requests with
comments within the approval request, share links to the approval request,
and <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9483757385114" target="_blank">withdraw</a> the request.</p>
<div class="p">
<strong class="ph b">To request an approval</strong><ol class="ol" id="topic-1__ol_h5t_m4l_ydc">
<li class="li">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408838272410" target="_blank"><u class="ph u">Support</u></a>, access a ticket.</li>
<li class="li">Click the Approval request icon (<img class="image" id="topic-1__image_l1d_p4l_ydc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/contextpanel_es_approvals_icon.png" width="22">) in the <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408836526362" target="_blank">context
panel</a>.</li>
<li class="li">Click <strong class="ph b">Create approval request</strong>.<p class="p"><img class="image img-screenshot" id="topic-1__image_h4l_q4l_ydc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/es_approvals_request_create.png" width="500"></p>
</li>
<li class="li">In the <strong class="ph b">Approver</strong> menu, select a group of agents or an
individual who will approve the request.<div class="note note">
<span class="notetitle">Note:</span>
<ul class="ul" id="topic-1__ul_gjj_cbk_hhc">
<li class="li">The approver can't be the ticket requester,
assignee, or the creator of the approval request.
</li>
<li class="li">All groups in your account appear in the list,
but groups with more than 30 agents can't be
selected as the approver.</li>
</ul>
</div>
</li>
<li class="li">Enter a <strong class="ph b">Subject</strong>.<p class="p">The value can be a maximum of 500
characters.</p>
</li>
<li class="li">Enter any relevant details the approver needs to make a decision
in the <strong class="ph b">Description</strong> field.<p class="p">Descriptions can be a
maximum of 2,500 characters.</p>
<p class="p"><img class="image img-screenshot" id="topic-1__image_fp5_jpl_ydc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/es_approvals_create.png" width="300"></p>
</li>
<li class="li">Click <strong class="ph b">Send approval request</strong>.</li>
</ol>
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