Installing and configuring the Zendesk Support mobile app


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Support

Team, Professional, or Enterprise






The Zendesk Support mobile app is available for download from both the App Store
and Google Play Store for iOS and Android devices.
You can configure the app by activating the new agent experience, which makes it
compatible with the Agent Workspace and supports conversational messaging. You can also change
the app’s theme.
This article contains the following topics:


Installing the mobile
app
Activating the new agent
experience
Changing the mobile app theme


Related articles:


About the Zendesk Support mobile app
Working with tickets in the Support mobile app




Installing the mobile app

Download the mobile app from your app store:



iOS users: Download from the the App store


Android users: Download from the Google Play store



Admin and agent access to the mobile app is turned on by default. You can check this
setting by going to Admin Center, clicking
Account in the sidebar, and then selecting Security > More settings.




Activating the new agent experience

Activate the new agent experience to work with tickets in a conversational layout and change the app theme. Using the new agent
experience makes it easier for you to manage and respond to tickets, as well as customize
the look of the app on your device.
If you use both the Support and
Chat mobile apps, activating the new agent experience changes agents' status in the Chat
mobile app to offline.

To activate the new agent experience

For iOS users, make sure that the latest version of the Zendesk Support mobile app (from the App store) is installed on
your device. For Android users, make sure that the latest version of the Zendesk Support mobile app
for Android devices (from the Google Play store) is installed on your
device.
The latest version of the app is required to support the new agent
experience. Zendesk also recommends that you leave automatic updates for the Zendesk
Support mobile app enabled.


Open the Zendesk Support mobile app and sign in,
if needed.
iOS users, tap the settings icon ( ) in the bottom toolbar. Android users, tap the options menu ( ) in the upper-left corner, then select Settings ( ).

iOS users, select Try our new conversational UI. Android users, select New
agent experience.









iOS
Android











If needed, you can always deactivate the new agent experience later by going back
to Settings and deselecting this option.





Changing the mobile app theme

After activating the new agent
experience, you can change the mobile app theme. The default app theme is light but
you can change it to your device’s default setting or to the dark theme.
To change the mobile app theme


Open the Zendesk Support mobile app and sign in,
if needed.
iOS users, tap the settings icon ( ) in the bottom toolbar. Android users, tap the
options menu ( ) in the upper-left corner, then select
Settings ( ).

Tap Theme.

Select either Light, Dark, or System default.
If you select system default, the app’s theme will match your
device’s theme setting.

Tap the back arrow ( ) in the upper-left corner. The theme updates to your selection.









iOS
Android














