Requesting to take unassigned shifts (EAP)

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<p id="docs-hc-snippet" style="display: none;">As an agent, you can request to take any unassigned shifts visible in yourAgent Schedulein Zendesk. All shift requests must be approved by your manager before they are officially assigned to you.</p>
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<p class="p" dir="ltr">As an agent, you can request to take any unassigned shifts visible in your <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6443374353434" target="_blank">Agent Schedule</a> in Zendesk. All shift requests must be approved by
your manager before they are officially assigned to you.</p>
<p class="p" dir="ltr">Keep in mind that when a shift request is approved, the requested shift is added to
your schedule and replaces any previously scheduled shift for that day.</p>
<p class="p"><strong class="ph b">To request an unassigned shift</strong></p>
<ol class="ol" id="topic-1__ol_z2k_qdb_h2c">
<li class="li" dir="ltr"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408838272410" target="_blank">Support</a>, click the <strong class="ph b">Workforce management</strong> icon (<img class="image" id="topic-1__d8e385" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/wfm_logo_icon.png" width="16">) in the sidebar to access your schedule.</span></li>
<li class="li" dir="ltr">Click the <strong class="ph b">Available Shifts</strong> icon (<img class="image" id="topic-1__image_m2y_lfb_h2c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/wfm_available_shifts_icon.png" width="22">) in the top navigation bar. <p class="p">This opens the
Available shifts dialog, with a list of all unassigned shifts you’re eligible to
request.</p>
<p class="p" dir="ltr"><img class="image" id="topic-1__image_ukd_htc_32c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/wfm_agent_request_unassigned_shift.png" width="800"></p>
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<li class="li">Within the <strong class="ph b">Available shifts</strong> dialog, hover over the shift you want to take and click
<strong class="ph b">Request shift</strong>.<p class="p">After you submit a request to take an unassigned shift, it's
listed as <em class="ph i">Pending approval</em> on the Shift requests list. If your manager approves
your request, your schedule is updated to reflect that and the shift becomes unavailable
to all other agents. If your manager denies your request, the shift is no longer
accessible to you to view or request.</p>
<p class="p">Regardless of your manager's decision, after a
request is approved or denied, it is removed from your Shift requests list.</p>
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