About the Zendesk Support mobile app




What's my plan?







Support

Team, Professional, or Enterprise









The Zendesk Support mobile app is an app for agents and team leads to view and respond to
Zendesk tickets from your mobile device or tablet. It's designed to let you quickly work with
support tickets on your mobile device, including:


Sorting, filtering, and searching tickets and ticket views
Creating and updating tickets
Receiving ticket notifications


This article contains the following topics:


Understanding the mobile app
interface
Leaving feedback


Related articles:


Installing and configuring the Zendesk Support mobile app
Working with tickets in the Zendesk Support mobile app




Understanding the mobile app interface

After the app is installed on your mobile device, you can launch it
by tapping the Zendesk mobile icon on your home screen.

The mobile app has four main navigation screens:


Tickets
Search
Notifications
Settings




Tickets screen

The Tickets screen displays your current ticket view. You can choose another ticket view
and access tickets.
To open the Tickets screen


iOS users: Tap the Tickets ( ) in the bottom toolbar.

Android users: The Tickets screen is the default view in the app. From any
other screen, tap the back arrow ( ) to return to the Tickets screen.










iOS
Android











See Working with views and Working with tickets for more information.



Search screen

The Search screen has a text box for performing new searches. Use this screen
to search for tickets using keywords, see your recent search terms, and clear your recent
searches.
To open the Search screen



iOS users: Tap the Search icon ( ) in the bottom toolbar.

Android users: Tap the Search icon ( ) in the upper-right corner.











iOS
Android











See Searching data in the mobile Support app.



Notifications screen

The Notifications screen displays any recent ticket alerts you've received, and indicates
how many new notifications are on the list. You can view ticket notifications received in
the last 30 days.
To open the Notifications screen



iOS users:Tap the notifications icon ( ) in the bottom toolbar:

Android users: Tap the options menu ( ) in the upper-left corner, then select the
notifications icon ( ).











iOS
Android











You can determine what kind of ticket updates trigger a notification, and how often you
receive those notifications. See Using notifications in the Zendesk Support mobile app.



Settings screen

You can configure your settings by activating the new agent experience, setting your agent state for calls, changing your notifications settings, and leaving feedback for Zendesk app
developers.
To open the Settings screen



iOS users: Tap the settings icon ( ) in the bottom toolbar.

Android users: Tap the options menu ( ) in the upper-left corner, then select settings
).











iOS
Android















Leaving feedback

Zendesk relies on your feedback to refine and improve our product. Leave feedback for
Zendesk developers if there's some aspect of the app that you like, you hate, or that just
doesn't work.
To leave feedback for app developers



iOS users: Tap the settings icon ( ), then tap Leave feedback to open the Feedback
screen. Android users: Open the left navigation menu, then tap the feedback
icon ( ) to open the Feedback screen.

Use the radio buttons (iOS) or drop-down menu (Android) to indicate the type of
feedback you're leaving - a bug, enhancement, or kudos.
Tap Details (iOS) or Description (Android) to enter any relevant
information.
Tap the check mark (iOS) or paper airplane (Android) in the top-right
corner to submit your feedback.




