Resizing the ticket properties panel


In a ticket, the ticket properties panel appears to the left of the ticket conversation and shows all the fields associated with the ticket, including the ticket requester and the ticket assignee.


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In a ticket, the ticket properties panel appears to the left of the ticket
conversation and shows all the fields associated with the ticket, including
the ticket requester and the ticket assignee.

In some cases, you may want to change the width of the ticket
properties panel to give you a better view of ticket fields. This feature is
particularly useful if you’re working on tickets with a lot of fields.
To resize the ticket properties panel

In a ticket, hover your mouse pointer over the shared border between the
ticket properties panel and the ticket comments. A resize icon
( ) appears and the
panel border turns blue.

Drag the border to the left or right to change the width of the ticket
properties panel.
When
you’ve reached the desired width, stop dragging. Your
adjustments are maintained across tickets, until you do a
hard refresh of your browser.
To quickly hide or show the panel, click
the Hide panel (<) icon or the Show panel
(>) icon that appears when you hover your mouse pointer
over the panel border.





Note: In addition to resizing the ticket properties panel, Agent Workspace users
can also change the ticket layout by resizing the context panel. See Resizing the context panel.


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