Requesting time off

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<p id="docs-hc-snippet" style="display: none;">As an agent, you can request time off from yourZendesk Workforce Management schedulein Support.</p>
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<p id="docs-ai-summary-content">Request time off by submitting full or partial day requests, including reasons and optional messages to your manager. You can also cancel requests by selecting the option menu next to the request. View all your requests and their status for up to a year ahead and 30 days past in your schedule.</p>
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<p class="p" dir="ltr">As an agent, you can request time off from your <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6443374353434" target="_blank">Zendesk Workforce Management schedule</a> in Support. </p>
<p class="p" dir="ltr">You can request full or partial time off for scheduled shifts and days without a
shift. You can also cancel your requests.</p>
<p class="p" dir="ltr">The article contains the following topics:</p>
<ul class="ul" id="topic-1__ul_q22_t5l_3hc">
<li class="li" dir="ltr"><a class="xref" href="#topic_avn_v5l_3hc">Requesting time off</a></li>
<li class="li" dir="ltr"><a class="xref" href="#topic_aht_z5l_3hc">Cancelling a time off
request</a></li>
<li class="li" dir="ltr"><a class="xref" href="#topic_s1g_5vl_3hc">Viewing your time off
requests</a></li>
</ul>
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<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_avn_v5l_3hc">
<h2 class="title topictitle2" id="ariaid-title2">Requesting time off</h2>
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<p class="p" dir="ltr">You can request full or partial time off for scheduled shifts and days without a
shift.</p>
<p class="p" dir="ltr"><strong class="ph b">To request time off</strong></p>
<ol class="ol" id="topic_avn_v5l_3hc__ol_uld_x5l_3hc">
<li class="li" dir="ltr"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408838272410" target="_blank">Support</a>, click the <strong class="ph b">Workforce management</strong> icon (<img class="image" id="topic_avn_v5l_3hc__d8e385" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/wfm_logo_icon.png" width="16">) in the sidebar to access your schedule.</span></li>
<li class="li" dir="ltr">Click the time off request icon (<img class="image" height="24" id="topic_avn_v5l_3hc__image_vld_x5l_3hc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/wfm_time_off_requests.png" width="20">) in the top right.</li>
<li class="li" dir="ltr">Enter the following information in the Time off request window:<ul class="ul" id="topic_avn_v5l_3hc__ul_mqt_hzl_3hc">
<li class="li">
<strong class="ph b">Reason</strong>: Select a predefined reason.</li>
<li class="li">
<strong class="ph b">Type</strong>: Choose either a full day or partial day.</li>
<li class="li">
<strong class="ph b">Date</strong>: For partial day time off requests, use the calendar date picker to
select your time off date along with its start and end times. For full day time off
requests, select the start and end dates.</li>
<li class="li">
<strong class="ph b">Message to manager</strong> (optional): Enter any additional information you want to
send to your manager.<p class="p"><img class="image" id="topic_avn_v5l_3hc__image_qgr_pzl_3hc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ts_agent_time_off_request.png" width="400"></p>
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</ul>
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<li class="li">Click <strong class="ph b">Request time off</strong>.<p class="p">Your request is sent to your manager. </p>
</li>
</ol>
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<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_aht_z5l_3hc">
<h2 class="title topictitle2" id="ariaid-title3">Cancelling a time off request</h2>
<div class="body">
<p class="p" dir="ltr">You can cancel any time off request you’ve made previously.</p>
<p class="p" dir="ltr"><strong class="ph b">To cancel a time off request</strong></p>
<ol class="ol" id="topic_aht_z5l_3hc__ol_jqs_cvl_3hc">
<li class="li" dir="ltr"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408838272410" target="_blank">Support</a>, click the <strong class="ph b">Workforce management</strong> icon (<img class="image" id="topic_aht_z5l_3hc__d8e385" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/wfm_logo_icon.png" width="16">) in the sidebar to access your schedule.</span></li>
<li class="li" dir="ltr">Click the arrow icon (<img class="image" id="topic_aht_z5l_3hc__image_kqs_cvl_3hc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/icon-sort-path-right.png" width="16">) next to <strong class="ph b">Time off requests</strong> to view all your
time off requests and their status.</li>
<li class="li">Click the option menu icon (<img class="image" height="9" id="topic_aht_z5l_3hc__image_lqs_cvl_3hc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/Explore_settings_icon.png" width="16">) next to the time off request you want to
cancel and select <strong class="ph b">Cancel time off</strong>. <p class="p"><img class="image" id="topic_aht_z5l_3hc__image_mqs_cvl_3hc" src="https://zen-marketing-documentation.s3.us-west-1.amazonaws.com/docs/en/cancel_time_off.png" width="400"></p>
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<li class="li">Click <strong class="ph b">Cancel time off</strong> to confirm that you want to delete your time off.</li>
</ol>
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</div>
<div aria-labelledby="ariaid-title4" class="topic nested1" id="topic_s1g_5vl_3hc">
<h2 class="title topictitle2" id="ariaid-title4">Viewing your time off requests</h2>
<div class="body">
<p class="p" dir="ltr">You can view all your time off requests in your <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6443374353434" target="_blank">Zendesk Workforce Management schedule</a> in Support. </p>
<p class="p" dir="ltr"><strong class="ph b">To view your time off requests</strong></p>
<ol class="ol" id="topic_s1g_5vl_3hc__ol_rvb_xvl_3hc">
<li class="li" dir="ltr"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408838272410" target="_blank">Support</a>, click the <strong class="ph b">Workforce management</strong> icon (<img class="image" id="topic_s1g_5vl_3hc__d8e385" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/wfm_logo_icon.png" width="16">) in the sidebar to access your schedule.</span></li>
<li class="li" dir="ltr">Click <strong class="ph b">Time off requests</strong> in the sidebar to view all your time off
requests and their status for a full year ahead and 30 days in the past.<p class="p"><img class="image" id="topic_s1g_5vl_3hc__image_gfs_cwl_3hc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/wfm_time_off_requests_agent.png" width="800"></p>
</li>
</ol>
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