Using emoji emoticons in ticket comments

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<p class="p">When emoji is enabled (see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408822406810-Enabling-emoji-emoticons-in-ticket-comments" rel="noopener" target="_blank">Enabling emoji emoticons in ticket comments</a>), you can add emoji to your ticket comments.</p>
<p class="p">There are two ways you can add an emoji to a ticket comment: </p>
<ul>
<li class="p">Select an emoji from the emoji window</li>
<li class="p">Type a combination of characters that renders as a picture in the ticket comment and email notification</li>
</ul>
<div class="p"><strong>To select an emoji to insert in a ticket comment</strong></div>
<ul>
<li>For mac, in the ticket comment, press the keys<span> </span>control + command + space.<br> The emoji window appears for you to select an emoji.</li>
<li>For Windows, i<span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;">n the ticket comment, press the Windows key and the period key. <br>The emoji window appears for you to select an emoji.</span>
</li>
</ul>
<p><span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;">This keyboard shortcut also works for inserting an emoji in a Help Center article.</span></p>
<div class="p">
<strong class="ph b">To type a code to render an emoji in a ticket comment</strong>
<ol class="ol" id="topic-1__ol_mxv_n2r_gl">
<li class="li">In a ticket comment, type the combination of characters for the emoji symbol you'd like to use.
<p class="p">Refer to the <a class="xref" href="http://www.emoji-cheat-sheet.com/" rel="noopener" target="_blank">Emoji Cheat Sheet</a> for a general reference. All symbols begin with a colon. As you type, an auto-complete reference appears. Zendesk does not support all of the emoji symbols listed in the cheat sheet.</p>
<p class="p"><img alt="" class="image img-screenshot" id="topic-1__image_tvj_ltl_hl" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/adding_emoji_rich.png"></p>
</li>
<li class="li">
<p class="p">The emoji is not rendered until you submit the ticket.</p>
<p class="p"><img alt="" class="image img-screenshot" id="topic-1__image_yk4_kvl_hl" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/emoji_not_rendered.png"></p>
</li>
<li class="li">Click <strong class="ph b">Submit</strong> to update the ticket.
<p class="p">Your emoji symbols are rendered in the ticket comment.</p>
<p class="p"><img alt="" class="image img-screenshot" id="topic-1__image_vz1_qvl_hl" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/emoji_rendered.png"></p>
</li>
</ol>
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