Printing tickets

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<p id="docs-hc-snippet" style="display: none;">You can create a printer-friendly version of any ticket. You can print individual tickets only – there is no bulk printing option. If your Zendesk plan includesside conversations, you can include them on the printed ticket, or print them separately.</p>
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You can print individual tickets to create a printer-friendly version for easy reading. While bulk printing isn't available, you can include internal notes, side conversations, and ticket priority in your printout. For lengthy tickets, consider using the Ticket Comments API for efficiency. To print side conversations separately, access them through the context panel and select the print option.
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<p class="p">You can create a printer-friendly version of any ticket. You can print individual
tickets only – there is no bulk printing option. If your Zendesk plan includes
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408844206746" target="_blank">side conversations</a>, you can include
them on the printed ticket, or print them separately.</p>
<p class="p">Note that this feature was designed to create printouts of tickets to be read by
humans. If you are printing very lengthy tickets, the <a class="xref" href="https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_comments/" target="_blank">Ticket Comments API endpoint</a> or <a class="xref" href="https://developer.zendesk.com/api-reference/ticketing/side_conversation/side_conversation/" target="_blank">Side Conversations API endpoint</a> is a
more efficient way to collect and archive those ticket comments. While there is no
specific limit on printing tickets using the method described in this article,
timeouts may occur when printing tickets with excessive ticket comments, high
character count, or with the inclusion of side conversations.</p>
<img class="image img-screenshot" id="topic-1__image_1rl_sck_gl" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/support_print_ticket_sample.png" width="600">
<p class="p"><strong class="ph b">To print a ticket</strong></p>
<ol class="ol" id="topic-1__ol_rfn_iej_vf">
<li class="li">Open the ticket that you want to print.</li>
<li class="li">Click the Ticket options menu in the upper right, then select <strong class="ph b">Print
ticket</strong>.<p class="p"><img class="image" id="topic-1__image_cg1_cxn_whc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ticket-options-menu.png" width="200"></p>
</li>
<li class="li">Select the content you want to include.<p class="p"><img class="image" id="topic-1__image_yxy_v5n_whc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/print_ticket_confirmation.png" width="500"></p>
<div class="p">
<ul class="ul" id="topic-1__ul_wl4_45n_whc">
<li class="li">
<strong class="ph b">Include internal notes</strong> displays private, agent-only
notes on the printout.<div class="p">
<ul class="ul" id="topic-1__ul_t1v_p5n_whc">
<li class="li">
<strong class="ph b">Include side conversations</strong> (Suite
Professional and above) displays all related side
conversations on the printout.</li>
</ul>
</div>
</li>
<li class="li">
<strong class="ph b">Include ticket priority</strong> displays the ticket's
priority status on the printout.</li>
</ul>
</div>
</li>
<li class="li">Click <strong class="ph b">Print ticket</strong>. <p class="p">A version of the ticket prints, showing all
ticket fields that have values. Fields that do not have values are not
printed.</p>
<p class="p">Ticket fields in the print preview might not appear in
the same order as they are in the ticket form in Support. The print
preview uses the order of ticket fields on the Ticket fields page. If
you re-order ticket fields, they won't display them in the new order
in the print preview. To change the order of ticket fields on the
printer-friendly version of tickets, <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4420210121114#topic_j2z_wy5_dfc" target="_blank">reorder fields on the Ticket
fields page</a>.</p>
</li>
</ol>
<div class="p">
<strong class="ph b">To print a side conversation (plans that include side conversations only)</strong><ol class="ol" id="topic-1__ol_d4v_ksz_m2c">
<li class="li">In a ticket, open the <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408836526362" target="_blank">context panel</a> and click
the <strong class="ph b">Side conversations</strong> (<img class="image" id="topic-1__image_dm2_psz_m2c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/icon_omnipanel_side_conversations.png">) icon.</li>
<li class="li">Click a side conversation to open it.</li>
<li class="li">Click the options menu in the upper right, then select
<strong class="ph b">Print</strong>.<p class="p"><img class="image img-screenshot" id="topic-1__image_gz2_2tz_m2c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/side_conv_print.png" width="200"></p>
<p class="p">A
printer-friendly version of the side conversation
opens.</p>
<p class="p"><img class="image img-screenshot" id="topic-1__image_hvb_mtz_m2c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/side_conv_printer_friendly.png" width="500"></p>
</li>
<li class="li">Click <strong class="ph b">Print</strong>.</li>
</ol>
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