Working with views in the Support mobile app

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<strong>Support</strong>
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<td>Team, Professional, or Enterprise</td>
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<div class="body">
<p class="p">You can access up to 12 global and eight personal views from the Zendesk Support mobile
app.</p>
<p class="p">This article covers the following topics:</p>
<div class="p">
<ul class="ul" id="topic_gh4_3jq_tx__ul_vng_ncg_xx">
<li class="li"><a class="xref" href="#topic_ukr_jy1_vw">Accessing views</a></li>
<li class="li"><a class="xref" href="#topic_cyt_ky1_vw">Sorting tickets in a view</a></li>
<li class="li"><a class="xref" href="#topic_m4x_qqy_53b">Deleting tickets in bulk</a></li>
<li class="li"><a class="xref" href="#topic_vpw_drz_f5b">Editing tickets in bulk</a></li>
<li class="li"><a class="xref" href="#topic_pks_mnz_f5b">Merging tickets in a view</a></li>
</ul>
</div>
<p class="p">Related articles:</p>
<div class="p">
<ul class="ul" id="topic_gh4_3jq_tx__ul_q1q_xzm_k3b">
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408825697434" target="_blank">Working with tickets in the Support mobile app</a></li>
<li class="li"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408820458522" target="_blank">Searching data in the Support mobile app</a></li>
</ul>
</div>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_ukr_jy1_vw">
<h2 class="title topictitle2" id="ariaid-title2">Accessing views</h2>
<div class="body">
<p class="p">You can access views from the Tickets screen. </p>
<p class="p"><strong class="ph b">To access the Tickets screen</strong></p>
<div class="p">
<ul class="ul" id="topic_ukr_jy1_vw__ul_skq_yj3_vw">
<li class="li">
<strong class="ph b">iOS users</strong>: In the bottom toolbar, tap the tickets icon (<img class="image" id="topic_ukr_jy1_vw__image_kh2_5wn_5x" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/mobile_tickets_icon.png">).<p class="p"><strong class="ph b">Android users</strong>: In the left navigation menu, tap the
tickets icon (<img class="image" id="topic_ukr_jy1_vw__image_cjt_3sv_wx" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/mobile_android_ticketsicon.png">).</p>
</li>
</ul>
</div>
<p class="p">The Tickets screen opens, and the most recent view used is displayed.</p>
<p class="p"><strong class="ph b">To access a different view</strong></p>
<div class="p">
<ol class="ol" id="topic_ukr_jy1_vw__ol_pch_pm3_vw">
<li class="li">Tap the current view header at the top of the screen. <div class="p">
<div class="tablenoborder">
<table border="1" cellpadding="4" cellspacing="0" class="table" frame="border" id="topic_ukr_jy1_vw__table_hzq_mtv_wx" rules="all" summary="">
<colgroup>
<col style="width:260">
<col style="width:260">
</colgroup>
<thead class="thead" style="text-align:left;">
<tr class="row">
<th class="entry cellrowborder" id="d52e141" style="text-align:center;"><strong class="ph b">iOS</strong></th>
<th class="entry cellrowborder" id="d52e145" style="text-align:center;"><strong class="ph b">Android</strong></th>
</tr>
</thead>
<tbody class="tbody">
<tr class="row">
<td class="entry cellrowborder" headers="d52e141" style="text-align:center;"><img class="image img-screenshot" id="topic_ukr_jy1_vw__image_smn_cb4_5x" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/mobile_different_view.png" width="200"></td>
<td class="entry cellrowborder" headers="d52e145" style="text-align:center;"><img class="image img-screenshot" id="topic_ukr_jy1_vw__image_fyv_ttv_wx" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/mobile_android_different_view.png"></td>
</tr>
</tbody>
</table>
</div>
</div>
The list of available views is displayed:<div class="p">
<div class="tablenoborder">
<table border="1" cellpadding="4" cellspacing="0" class="table" frame="border" id="topic_ukr_jy1_vw__table_pty_5tv_wx" rules="all" summary="">
<colgroup>
<col style="width:260">
<col style="width:260">
</colgroup>
<thead class="thead" style="text-align:left;">
<tr class="row">
<th class="entry cellrowborder" id="d52e180" style="text-align:center;"><strong class="ph b">iOS</strong></th>
<th class="entry cellrowborder" id="d52e184" style="text-align:center;"><strong class="ph b">Android</strong></th>
</tr>
</thead>
<tbody class="tbody">
<tr class="row">
<td class="entry cellrowborder" headers="d52e180" style="text-align:center;"><img class="image img-screenshot" id="topic_ukr_jy1_vw__image_qdb_hb4_5x" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/mobile_view_picker.png" width="200"></td>
<td class="entry cellrowborder" headers="d52e184" style="text-align:center;"><img class="image img-screenshot" id="topic_ukr_jy1_vw__image_yp4_m5v_wx" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/mobile_android_view_picker.png"></td>
</tr>
</tbody>
</table>
</div>
</div>
</li>
<li class="li">Scroll through the list to locate the view you want to display.</li>
<li class="li">Tap the view to open it on the screen.</li>
</ol>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_cyt_ky1_vw">
<h2 class="title topictitle2" id="ariaid-title3">Sorting tickets in a view</h2>
<div class="body">
<p class="p"><strong class="ph b">To sort tickets</strong></p>
<div class="p">
<ol class="ol" id="topic_cyt_ky1_vw__ol_lfh_kn3_vw">
<li class="li">
<strong class="ph b">iOS</strong>: Tap the top-most sorting group. <p class="p"><img class="image img-screenshot" id="topic_cyt_ky1_vw__image_xq3_qb4_5x" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/mobile_sort_view.png" width="200"></p>
<p class="p"><strong class="ph b">Android</strong>: Tap the sort icon (<img class="image" id="topic_cyt_ky1_vw__image_npy_qk4_xx" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/mobile_android_sort_icon.png">) in the view header.</p>
<p class="p"><img class="image img-screenshot" id="topic_cyt_ky1_vw__image_kjk_2vv_wx" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/mobile_android_sort_view.png"></p>
The list of available
sorting options is displayed:<div class="p">
<div class="tablenoborder">
<table border="1" cellpadding="4" cellspacing="0" class="table" frame="border" id="topic_cyt_ky1_vw__table_mpv_fvv_wx" rules="all" summary="">
<colgroup>
<col style="width:260">
<col style="width:260">
</colgroup>
<thead class="thead" style="text-align:left;">
<tr class="row">
<th class="entry cellrowborder" id="d52e259" style="text-align:center;"><strong class="ph b">iOS</strong></th>
<th class="entry cellrowborder" id="d52e263" style="text-align:center;"><strong class="ph b">Android</strong></th>
</tr>
</thead>
<tbody class="tbody">
<tr class="row">
<td class="entry cellrowborder" headers="d52e259" style="text-align:center;"><img class="image img-screenshot" id="topic_cyt_ky1_vw__image_zsv_xb4_5x" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/mobile_sort_picker.png" width="200"></td>
<td class="entry cellrowborder" headers="d52e263" style="text-align:center;"><img class="image img-screenshot" id="topic_cyt_ky1_vw__image_ym2_rvv_wx" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/mobile_android_sort_picker.png"></td>
</tr>
</tbody>
</table>
</div>
</div>
</li>
<li class="li">Tap the sort option you want to use.</li>
<li class="li">To change the sort order, tap the top-most sorting group or sort icon again, and
select <strong class="ph b">Up arrow</strong> (ascending) or <strong class="ph b">Down arrow</strong> (descending).</li>
</ol>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title4" class="topic nested1" id="topic_m4x_qqy_53b">
<h2 class="title topictitle2" id="ariaid-title4">Deleting tickets in bulk</h2>
<div class="body">
<p class="p">When you're in a view, you can delete multiple tickets at once, using the bulk delete
feature.</p>
<p class="p"><strong class="ph b">To delete tickets in bulk</strong></p>
<div class="p">
<ol class="ol" id="topic_m4x_qqy_53b__ol_clc_xqy_53b">
<li class="li">Open the view with the tickets you want to delete.</li>
<li class="li">Tap <strong class="ph b">Edit</strong>.</li>
<li class="li">Tap to select the tickets you want to delete.</li>
<li class="li">Tap the <strong class="ph b">Trash</strong> icon, then tap <strong class="ph b">OK</strong> to delete, or <strong class="ph b">Cancel</strong> to keep the
tickets.</li>
</ol>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title5" class="topic nested1" id="topic_vpw_drz_f5b">
<h2 class="title topictitle2" id="ariaid-title5">Editing tickets in bulk</h2>
<div class="body">
<p class="p" dir="ltr">When you’re in a view, you can bulk edit multiple tickets using the bulk edit
feature. </p>
<p class="p" dir="ltr"><strong class="ph b">To bulk edit on iOS</strong></p>
<ol class="ol" id="topic_vpw_drz_f5b__ol_bcz_2rz_f5b">
<li class="li" dir="ltr">Tap <strong class="ph b">Edit</strong>.</li>
<li class="li" dir="ltr">Select the tickets you want to bulk edit.</li>
<li class="li" dir="ltr">Tap the <strong class="ph b">Pencil</strong> icon in the bottom navigation.</li>
<li class="li" dir="ltr">In the dialog, you can select what you would like to change on those tickets:
<ul class="ul" id="topic_vpw_drz_f5b__ol_ccz_2rz_f5b">
<li class="li" dir="ltr">Subject </li>
<li class="li" dir="ltr">Add a comment </li>
<li class="li" dir="ltr">Status </li>
<li class="li" dir="ltr">Assignee </li>
<li class="li" dir="ltr">Add tags </li>
<li class="li" dir="ltr">Remove tags</li>
</ul>
</li>
<li class="li" dir="ltr">Once you have made your selection, tap <strong class="ph b">Submit</strong> to apply your
changes.</li>
</ol>
<p class="p" dir="ltr"><strong class="ph b">To bulk edit on Android</strong></p>
<ol class="ol" id="topic_vpw_drz_f5b__ol_dcz_2rz_f5b">
<li class="li" dir="ltr">Tap on the avatar of a ticket or long press on a ticket. The multiple
selection view is displayed. </li>
<li class="li" dir="ltr">Select the tickets you want to edit. </li>
<li class="li" dir="ltr">Tap on the <strong class="ph b">Pencil</strong> icon in the top navigation.</li>
<li class="li" dir="ltr">In the dialog, you can select what you would like to change on those tickets:
<ul class="ul" id="topic_vpw_drz_f5b__ol_ecz_2rz_f5b">
<li class="li" dir="ltr">Subject </li>
<li class="li" dir="ltr">Add a comment </li>
<li class="li" dir="ltr">Status </li>
<li class="li" dir="ltr">Assignee </li>
<li class="li" dir="ltr">Add tags </li>
<li class="li" dir="ltr">Remove tags </li>
</ul>
</li>
<li class="li" dir="ltr">Once you have made your selection, tap <strong class="ph b">Submit</strong> to apply your changes
.</li>
</ol>
</div>
</div>
<div aria-labelledby="ariaid-title6" class="topic nested1" id="topic_pks_mnz_f5b">
<h2 class="title topictitle2" id="ariaid-title6">Merging tickets in a view</h2>
<div class="body">
<p class="p">When you’re in a view, you can merge two or more tickets together. See <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408882445594" target="_blank">Merging tickets</a> for more information on how ticket merging
works.</p>
<p class="p">The processes for merging tickets on iOS and Android devices differ.</p>
<p class="p"><strong class="ph b">To merge tickets on an iOS device</strong></p>
<div class="p">
<ol class="ol" id="topic_pks_mnz_f5b__ol_ifx_wnz_f5b">
<li class="li" dir="ltr">Open the view with the tickets you want to merge.</li>
<li class="li" dir="ltr">Tap <strong class="ph b">Edit</strong>.</li>
<li class="li" dir="ltr">Select the tickets you want to merge. </li>
<li class="li" dir="ltr">Tap the <strong class="ph b">Merge</strong> icon (<img class="image" id="topic_pks_mnz_f5b__image_vbq_w4z_f5b" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/mobile_merge_ios.png" width="20">) in the bottom navigation </li>
<li class="li" dir="ltr">In the search dialog, find the ticket you would like to merge your
selection to.
</li>
<li class="li" dir="ltr">Review your changes in the summary screen. <p class="p">From here you can update the
comment that will be added to the merged tickets. </p>
</li>
<li class="li" dir="ltr">Tap the <strong class="ph b">Merge</strong> button. </li>
</ol>
</div>
<p class="p"><strong class="ph b">To merge tickets on an Android device</strong></p>
<div class="p">
<ol class="ol" id="topic_pks_mnz_f5b__ol_w1h_2pz_f5b">
<li class="li" dir="ltr">Tap on the avatar of a ticket or long press on a ticket. The multiple
selection view is displayed. </li>
<li class="li" dir="ltr">Select the tickets you want to merge.</li>
<li class="li" dir="ltr">Tap the <strong class="ph b">Merge</strong> icon in the top navigation.</li>
<li class="li" dir="ltr">In the search dialog, find the ticket you would like to merge your selection
to.</li>
<li class="li" dir="ltr">Review your changes in the summary screen.

<p class="p" dir="ltr">From here you can update the comment that will be added to the merged
tickets. </p>
</li>
<li class="li" dir="ltr">Tap the <strong class="ph b">Merge</strong> button. </li>
</ol>
</div>
</div>
</div>