Printing tickets




What's my plan?







All Suites

Team, Growth, Professional, Enterprise, or Enterprise Plus










Support

Team, Professional, or Enterprise







Verified AI summary ◀▼

You can print individual tickets to create a printer-friendly version for easy reading. While bulk printing isn't available, you can include internal notes, side conversations, and ticket priority in your printout. For lengthy tickets, consider using the Ticket Comments API for efficiency. To print side conversations separately, access them through the context panel and select the print option.





You can create a printer-friendly version of any ticket. You can print individual
tickets only – there is no bulk printing option. If your Zendesk plan includes
side conversations, you can include
them on the printed ticket, or print them separately.
Note that this feature was designed to create for printouts of tickets to be read by
humans. If you are printing very lengthy tickets, the Ticket Comments API endpoint or Side Conversations API endpoint is a
more efficient way to collect and archive those ticket comments. While there is no
specific limit on printing tickets using the method described in this article,
timeouts may occur when printing tickets with excessive ticket comments, high
character count, or with the inclusion of side conversations.

To print a ticket

Open the ticket that you want to print.
Click the Ticket options menu in the upper right, then select Print
ticket.

Select the content you want to include.



Include internal notes displays private, agent-only
notes on the printout.


Include side conversations (Suite
Professional and above) displays all related side
conversations on the printout.




Include ticket priority displays the ticket's
priority status on the printout.



Click Print ticket. A version of the ticket prints, showing all
ticket fields that have values. Fields that do not have values are not
printed.

Note: If you've re-ordered ticket fields in Admin Center,
see What order are ticket fields
displayed on the printer-friendly version of a
ticket?.



To print a side conversation (Suite Professional and above only)
In a ticket, open the context panel and click
the Side conversations ( ) icon.
Click a side conversation to open it.
Click the options menu in the upper right, then select
Print.
A
printer-friendly version of the side conversation
opens.


Click Print.




//
const ai_summary_style = document.createElement('style');
ai_summary_style.innerHTML = `#styled-article-body{padding:0 0 0}#article-body #docs-ai-summary{background-color:#f3f3f3;border:1px solid #d3d3d3;padding:10px 10px 6px;margin-bottom:16px}#article-body #docs-ai-summary #docs-ai-summary-toggle{font-size:.9em;font-weight:700;margin-bottom:4px;cursor:pointer;display:flex;justify-content:space-between;align-items:center}#article-body #docs-ai-summary #docs-ai-summary-toggle #up-triangle{margin-left:auto;padding-right:10px;display:none}#article-body #docs-ai-summary #docs-ai-summary-toggle #down-triangle{margin-left:auto;padding-right:10px}#article-body #docs-ai-summary #docs-ai-summary-content{font-size:.9em;padding-left:25px;padding-right:25px;margin-bottom:12px}`;
document.head.appendChild(ai_summary_style);

const toggleAISummary = () => {
const summary = document.getElementById("docs-ai-summary-content");
const upTriangle = document.getElementById("up-triangle");
const downTriangle = document.getElementById("down-triangle");
if (summary.style.display === "none") {
summary.style.display = "block";
upTriangle.style.display = "none";
downTriangle.style.display = "inline";
} else {
summary.style.display = "none";
upTriangle.style.display = "inline";
downTriangle.style.display = "none";
}
};

document.getElementById("docs-ai-summary-toggle").addEventListener("click", toggleAISummary);
//

