Syncing your Zendesk WFM schedule with Google Calendar


If an admin hasactivated the Google Calendar integration for Zendesk WFM, you can sync your WFM schedule and view your intraday schedule within your Google Calendar.


What's my plan?







Add-on

Workforce Management (WFM) or Workforce Engagement Management (WEM)







Summary: ◀▼
You can sync your workforce management intraday schedule with your Google Calendar to view shifts and accepted time off. The sync uses your Google Calendar's time zone and only syncs with your primary calendar. You can resync if needed and disconnect the calendar, which gradually removes your schedule. This integration helps you keep your work schedule accessible alongside your personal events.




If an admin has activated the Google Calendar integration for Zendesk WFM, you can
sync your WFM schedule and view your intraday schedule within your Google Calendar.
Only Zendesk WFM's intraday schedule is synced into your Google Calendar. The schedule
follows the time zone set within Google Calendar and Zendesk WFM syncs only with the primary
calendar.
This article contains the following topics:
Syncing Zendesk WFM with Google
Calendar
Resyncing Google Calendar
Disconnecting Google Calendar


Related articles:

Viewing and managing your schedule as an agent



Syncing Zendesk WFM with Google Calendar

After the Google Calendar integration has been activated by an admin, you'll see the Google
Calendar icon in the WFM schedule app in Zendesk Support.
To sync your Google Calendar with Zendesk WFM

In Support, click the Workforce management icon ( ) in the sidebar to access your schedule.
Click the Google Calendar icon.

Click Connect. You're redirected to select which Google account you want to
connect with Zendesk WFM. Make sure to choose the email that's associated with Zendesk
WFM.

Click Continue.
Select See, edit, share, and permanently delete all the calendars you can access
using Google Calendar, then click Continue. You must select this for the
sync to work.

To confirm the integration is connected:
In Support, click the Google Calendar icon.

From your Google calendar, refresh the page to view your intraday schedule. All
events synced from Zendesk WFM to Google Calendar have the default status set as
Free.

During the
initial synchronization from WFM to Google Calendar, recurring schedule events are
synchronized for up to 90 days into the future. All accepted time off is
synchronized, even if it extends beyond 90 days.







Resyncing Google Calendar

In some cases, you may need to resync WFM with your Google calendar.

To resync WFM with your Google calendar
In Support, click the Workforce management icon ( ) in the sidebar to access your schedule.
If you need to resync, a message appears in the upper-right corner.

In the message, click Resync.





Disconnecting Google Calendar

When you disconnect Google Calendar, your Zendesk WFM schedule is gradually removed from
your calendar. It may take up to a few minutes to be fully removed.
To disconnect Google Calendar from your schedule

In Support, click the Workforce management icon ( ) in the sidebar to access your schedule.
Click the Google Calendar icon.
Click Disconnect.
Refresh your Google Calendar.



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