Resending a verification email

What's my plan?

All Suites | Team, Growth, Professional, Enterprise, or Enterprise Plus

Support | Team, Professional, or Enterprise

Ideally, users will verify their own email addresses as soon as they receive a verification email. In case they can't locate the verification message, you can resend it. To resend a verification email, your Help Center must be active.

To resend the verification email:

Open the user's profile.

Locate the user's primary email address and click the menu icon (down arrow) next to the address.

Select Resend verification email.
Another verification email is sent to the user, so they can verify their email address.

If you're an account owner, you can resend your own verification email. Click your profile icon on the upper right of the page and select View profile. Then, open the email menu in your profile and select Resend verification email.

Another option, is to send or resend a verification email using the Zendesk API. For more information on how to utilize the API to verify email addresses, see Request user verification API endpoint and Verify email API endpoint.