Setting your status for messaging and live chat

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All Suites | Team, Growth, Professional, Enterprise, or Enterprise Plus

Tip: If your admin has activated omnichannel routing for your account, this status menu is replaced by a single status menu that works across multiple Zendesk channels. See Setting your unified agent status for omnichannel routing.

You can set your conversation status directly from the ticket interface. This status applies to social messages, web messages, and live chats.

Status choices are:

Online: Signifies you're available to answer messages.

Away: Signifies internally to other agents that you're away from your computer. You can still send and reply to messages when your status is Away.

Invisible: Lets you log into the Chat dashboard but not be visible online. You can still get incoming message requests and reply to messages if your status is Invisible.

If a Zendesk administrator has enabled chat operating hours on your account, your message status is set automatically.

To set your conversation status

In the Zendesk Agent Workspace, click on the conversation icon () at the top of the interface and select your status.