Working with views in the Support mobile app


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Support

Team, Professional, or Enterprise






You can access up to 12 global and eight personal views from the Zendesk Support mobile
app.
This article covers the following topics:


Accessing views
Sorting tickets in a view
Deleting tickets in bulk
Editing tickets in bulk
Merging tickets in a view


Related articles:


Working with tickets in the Support mobile app
Searching data in the Support mobile app




Accessing views

You can access views from the Tickets screen.
To access the Tickets screen



iOS users: In the bottom toolbar, tap the tickets icon ( ). Android users: In the left navigation menu, tap the
tickets icon ( ).



The Tickets screen opens, and the most recent view used is displayed.
To access a different view


Tap the current view header at the top of the screen.








iOS
Android











The list of available views is displayed:








iOS
Android












Scroll through the list to locate the view you want to display.
Tap the view to open it on the screen.





Sorting tickets in a view

To sort tickets



iOS: Tap the top-most sorting group.
Android: Tap the sort icon ( ) in the view header.

The list of available
sorting options is displayed:








iOS
Android












Tap the sort option you want to use.
To change the sort order, tap the top-most sorting group or sort icon again, and
select Up arrow (ascending) or Down arrow (descending).





Deleting tickets in bulk

When you're in a view, you can delete multiple tickets at once, using the bulk delete
feature.
To delete tickets in bulk


Open the view with the tickets you want to delete.
Tap Edit.
Tap to select the tickets you want to delete.
Tap the Trash icon, then tap OK to delete, or Cancel to keep the
tickets.





Editing tickets in bulk

When you’re in a view, you can bulk edit multiple tickets using the bulk edit
feature.
To bulk edit on iOS

Tap Edit.
Select the tickets you want to bulk edit.
Tap the Pencil icon in the bottom navigation.
In the dialog, you can select what you would like to change on those tickets:

Subject
Add a comment
Status
Assignee
Add tags
Remove tags


Once you have made your selection, tap Submit to apply your
changes.

To bulk edit on Android

Tap on the avatar of a ticket or long press on a ticket. The multiple
selection view is displayed.
Select the tickets you want to edit.
Tap on the Pencil icon in the top navigation.
In the dialog, you can select what you would like to change on those tickets:

Subject
Add a comment
Status
Assignee
Add tags
Remove tags


Once you have made your selection, tap Submit to apply your changes
.




Merging tickets in a view

When you’re in a view, you can merge two or more tickets together. See Merging tickets for more information on how ticket merging
works.
The processes for merging tickets on iOS and Android devices differ.
To merge tickets on an iOS device


Open the view with the tickets you want to merge.
Tap Edit.
Select the tickets you want to merge.
Tap the Merge icon ( ) in the bottom navigation
In the search dialog, find the ticket you would like to merge your
selection to.

Review your changes in the summary screen. From here you can update the
comment that will be added to the merged tickets.

Tap the Merge button.


To merge tickets on an Android device


Tap on the avatar of a ticket or long press on a ticket. The multiple
selection view is displayed.
Select the tickets you want to merge.
Tap the Merge icon in the top navigation.
In the search dialog, find the ticket you would like to merge your selection
to.
Review your changes in the summary screen.

From here you can update the comment that will be added to the merged
tickets.

Tap the Merge button.



