Macros resources

This article provides a list of resources to help you learn about macros and use them in your account.
Creating macros for repetitive ticket responses and actions
Building macro action statements
Creating macros from existing tickets
Organizing and managing your macros
Using macros to update tickets
Using Liquid markup to support multiple languages in automations, macros, and triggers
Using macros to start side conversations
Enabling and disabling suggested macros
Using suggested macros

Enhancing macro content using generative AI (Copilot add-on)
Macros best practices
Explore recipe: reporting on macros using tags
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