Rich text formatting options reference

The table below lists and describes the rich text formatting options, as well as the toolbar icons and keyboard shortcuts, available when adding comments to tickets.

Unless otherwise noted, the formatting options listed in this table apply to email channels, web and mobile messaging channels, internal notes, and the Description field of the web form. To use Markdown to add formatting, links, and images to text, see Formatting text with Markdown.

Tip: You can add tables to your comments from within the rich text editor by installing the Tables app. Web and mobile messaging do not support tables.

Toolbar button | Formatting | Keyboard shortcuts | Notes

Increase/decrease heading style

N/A

Not available in Slack side conversations.

Bold

Ctrl + B

⌘ + B (Mac)

Italicize

Ctrl + I

⌘ + I (Mac)

Underline

Ctrl + U
Cmd + U (Mac)

Change the text color

N/A

Agent Workspace only. Not available in the Macros editor or Slack side conversations.

Change the background color

N/A

Agent Workspace only. Not available for web and mobile messaging, the Macros editor, or Slack side conversations.

Bulleted list

Ctrl Shift + 8

⌘ + Shift + 8(Mac)

Numbered list

Ctrl + Shift + 7

⌘ + Shift + 7 (Mac)

Nested list

N/A

Decrease paragraph indentation

Ctrl + [

⌘ + [ (Mac)

Not available for web and mobile messaging or in Slack side conversations.

Increase paragraph indentation

Ctrl + ]

⌘ + ] (Mac)

Not available for web and mobile messaging or in Slack side conversations.

N/A

Paragraph

Return

N/A

Soft break

Shift+Return

Block quote

Ctrl + Shift + 9

⌘ + Shift + 9 (Mac)

Not available for web and mobile messaging.

Code block

Ctrl + Shift + 6

⌘ + Shift + 6 (Mac)

Not available for web and mobile messaging.

Code span

Ctrl + Shift + 5

⌘ + Shift + 5 (Mac)

Not available for web and mobile messaging.

Hyperlink

Ctrl + K

⌘ + K (Mac)

Not available in Slack side conversations.

Horizontal line

Ctrl + Shift + L

⌘ + Shift + L (Mac)

Not available for web and mobile messaging.

-

Inline image

Ctrl + M

⌘ + M (Mac)

Not available for web and mobile messaging.

Attachment

N/A

Secure attachment

N/A

Attachment disabled

N/A