Accessing and using the Views admin page

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<p id="docs-ai-summary-content">Use the Views admin page to manage ticket views by filtering, sorting, and ordering them. Filter views by status and availability, sort by name or date, and reorder views to prioritize frequently used ones. This helps you organize your workflow and access important ticket information quickly.</p>
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<div class="note fastpath">
<span class="fastpathtitle">Location: </span>
<span class="ph">Admin Center &gt; Workspaces &gt; Agent tools &gt; Views</span>
</div>
<p class="p">You can <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408888828570" target="_blank">create views</a> to organize your tickets into lists based
on certain criteria. You can access all of your default views and any views you've created on
the Views admin page.</p>
<p class="p">This article describes how to organize your views on the Views page. If you want to sort or
filter tickets within a view, see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/5430058226330" target="_blank">Sorting and filtering tickets to refine a view</a>.</p>
<div class="p">This article covers the following topics: <ul class="ul" id="topic_p25_rgd_jjb__ul_klc_gkd_jjb">
<li class="li"><a class="xref" href="#topic_y5d_jjw_qy">Accessing the Views admin page</a></li>
<li class="li"><a class="xref" href="#topic_lrk_4nw_qy">Filtering the list of views</a></li>
<li class="li"><a class="xref" href="#topic_ppd_ymw_qy">Sorting the list of views</a></li>
<li class="li"><a class="xref" href="#topic_tmy_3hd_jjb">Ordering views</a></li>
</ul>
</div>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_y5d_jjw_qy">
<h2 class="title topictitle2" id="ariaid-title2">Accessing the Views admin page</h2>
<div class="body">
<p class="p">You can manage all your available views on the Views management page. </p>
<div class="p">
<strong class="ph b">To access the Views admin page</strong>
<ul class="ul" id="topic_y5d_jjw_qy__ul_gzp_kjw_qy">
<li class="li">
<span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_workspaces_icon.png">
<strong class="ph b">Workspaces</strong> in the sidebar, then select <strong class="ph b">Agent tools &gt; Views</strong>.</span><p class="p">On
the Views management page, views that are active and shared with all agents appear by
default. Click <strong class="ph b">Filter</strong> to access the set of views you want and then use the
search to narrow the results within that filtered list.</p>
<p class="p">The total number of
views that match your current filter appears at the top of the list of views, directly
below the filter. If you have a large number of views, the list is paginated in pages
of 100 views.</p>
</li>
</ul>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_lrk_4nw_qy">
<h2 class="title topictitle2" id="ariaid-title3">Filtering the list of views</h2>
<div class="body">
<p class="p">You can filter the list of views by their status and the availability applied to them. You
can then search within that list of views to narrow down your results.</p>
<p class="p"><strong class="ph b">To filter your list of views</strong></p>
<ol class="ol" id="topic_lrk_4nw_qy__ol_cqg_qnw_qy">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_workspaces_icon.png">
<strong class="ph b">Workspaces</strong> in the sidebar, then select <strong class="ph b">Agent tools &gt; Views</strong>.</span></li>
<li class="li">Click <strong class="ph b">Filter</strong>.</li>
<li class="li">Select the status:
<ul class="ul" id="topic_lrk_4nw_qy__ul_oly_5kd_dhc">
<li class="li">
<strong class="ph b">Active</strong>, views that are available for use.
</li>
<li class="li">
<strong class="ph b">Inactive</strong>, views that aren’t available for use.
</li>
</ul>
</li>
<li class="li"> Select the availability: <ul class="ul" id="topic_lrk_4nw_qy__ul_ply_5kd_dhc">
<li class="li">
<strong class="ph b">All shared views</strong>, views shared with any of your agents, whether all agents or
agents within a group. </li>
<li class="li">
<strong class="ph b">Views shared with all agents</strong>, views that are available to all of your agents.
Views that are restricted to a subset of agents will not appear. </li>
<li class="li">
<strong class="ph b">Personal views</strong>, views available only to you. </li>
<li class="li">
<strong class="ph b">Views available to specific groups</strong>, a list that varies depending on the groups
you have shared your views with.</li>
</ul>
</li>
<li class="li">(Optional) Search to narrow the results within the filtered list.<p class="p">Return to the
default filters, to get the active and all shared views list, by clearing the search and
clicking <strong class="ph b">Reset filters</strong>.</p>
</li>
</ol>
</div>
</div>
<div aria-labelledby="ariaid-title4" class="topic nested1" id="topic_ppd_ymw_qy">
<h2 class="title topictitle2" id="ariaid-title4">Sorting the list of views</h2>
<div class="body">
<p class="p">You can sort your list of views by the column headings, one column at a time. Sorting
doesn't change the order of your views in Agent Workspace.</p>
<p class="p"><strong class="ph b">To sort your list of views</strong></p>
<ol class="ol" id="topic_ppd_ymw_qy__ol_uyq_cnw_qy">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_workspaces_icon.png">
<strong class="ph b">Workspaces</strong> in the sidebar, then select <strong class="ph b">Agent tools &gt; Views</strong>.</span></li>
<li class="li">Click the column heading you want to sort by:<ul class="ul" id="topic_ppd_ymw_qy__ul_ct1_pnd_dhc">
<li class="li">
<p class="p">Name</p>
</li>
<li class="li">
<p class="p">Created date</p>
</li>
<li class="li">
<p class="p">Last updated</p>
</li>
</ul>
The views are sorted based on your selection. The arrows next to the column header
indicate whether the sorting is ascending with the highlighted up arrow, descending with
the highlighted down arrow, or not sorted with the same highlight for both arrows.</li>
</ol>
</div>
</div>
<div aria-labelledby="ariaid-title5" class="topic nested1" id="topic_tmy_3hd_jjb">
<h2 class="title topictitle2" id="ariaid-title5">Ordering views</h2>
<div class="body">
<p class="p">If you want certain views you use frequently to appear higher on the list, you can adjust
the views order. Agents can reorder personal views only. Admins and agents in <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408882153882" target="_blank">custom roles with permission</a> can reorder both shared and
personal views.</p>
<p class="p"><strong class="ph b">To reorder your views</strong></p>
<ol class="ol" id="topic_tmy_3hd_jjb__ol_vmy_3hd_jjb">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_workspaces_icon.png">
<strong class="ph b">Workspaces</strong> in the sidebar, then select <strong class="ph b">Agent tools &gt; Views</strong>.</span></li>
<li class="li">Click <strong class="ph b">Edit order</strong>. </li>
<li class="li">
Select the views you want to order:

<ul class="ul" id="topic_tmy_3hd_jjb__ul_rdt_3pd_dhc">
<li class="li">
<strong class="ph b">Edit personal views order</strong>, your views.
</li>
<li class="li">
<strong class="ph b">Edit shared views order</strong>, views shared with any agent.
</li>
</ul>
</li>
<li class="li">
<p class="p">Select the view or views you want to reorder and use a combination of drag-and-drop
and arrows to place the view(s) in the desired position.</p>
</li>
<li class="li">Click <strong class="ph b">Save</strong>.</li>
</ol>
</div>
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