Resizing the ticket properties panel

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You must have the Zendesk Agent Workspace activated to use this feature.

In a ticket, the ticket properties panel appears to the left of the ticket conversation and shows all the fields associated with the ticket, including the ticket requester and the ticket assignee.

In some cases, you may want to change the width of the ticket properties panel to give you a better view of ticket fields. This feature is particularly useful if you’re working on tickets with a lot of fields.

To resize the ticket properties panel

In a ticket, hover your mouse pointer over the shared border between the ticket properties panel and the ticket comments.
A resize icon ( ) appears and the panel border turns blue.

Drag the border to the left or right to change the width of the ticket properties panel.

When you’ve reached the desired width, stop dragging. Your adjustments are maintained across tickets, until you do a hard refresh of your browser.

To quickly hide or show the panel, click the Hide panel (<) icon or Show panel (>) icon that appears when you hover your mouse pointer over the panel border.

Note: In addition to resizing the ticket properties panel, Agent Workspace users can also change the ticket layout by resizing the context panel. See Resizing the context panel.