Adding your agent signature to ticket comments and email notifications

What's my plan?

All Suites | Team, Growth, Professional, Enterprise, or Enterprise Plus

Support | Team, Professional, or Enterprise

As an agent, you can add a personal signature to all the public ticket comments and outgoing email notifications you send from the agent interface. Your signature can include any text such as your name and position, your group, contact information, and so on. Use Markdown for advanced customization (see Formatting text with Markdown).

Note: An admin must include the {{agent.signature}} placeholder in either the common agent signature or a branded agent signature to allow agents to add personal agent signatures.

To add a personal agent signature

In Zendesk Support, click your user icon in the upper-right corner and select View profile.

In the Signature text box in the left sidebar, enter the signature text and any placeholders.

Regards,

Jane Tolland
Customer Care Associate
{{agent.email}}

Any text that your admin has configured in the common signature or a branded signature is included with your customized personal signature.