Ending phone calls

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<p id="docs-hc-snippet" style="display: none;">You can end a call manually by hanging up. If the customer you're talking to hangs up first, the call automatically ends.</p>
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<p id="docs-ai-summary-toggle">Summary: <span id="up-triangle">◀</span><span id="down-triangle">▼</span></p>
<p id="docs-ai-summary-content">You can end a phone call by clicking End or hanging up if the call was forwarded to a phone. If you end while Online, you enter wrap-up mode to finish notes and ticket fields before becoming available again. If wrap-up is disabled, you’re ready for the next call right away.</p>
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<p class="p">You can end a call manually by hanging up. If the customer you're talking to hangs up first, the
call automatically ends. </p>
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<strong class="ph b">To end a call</strong>
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<li class="li">In the call console, click <strong class="ph b">End</strong>.<div class="p">If you've redirected the call to a
phone you can end the call by hanging up.
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<td class="entry nocellnorowborder" style="text-align:center;vertical-align:top;">With omnichannel routing</td>
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<p class="p">If your status is Online when you end the call, you're placed in wrap-up mode and
unavailable to take more calls. This gives you time to complete annotating and setting
the ticket fields before moving on to the next call. When you're ready to go back into
the pool of available agents, you can make yourself available.</p>
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<strong class="ph b">To make yourself available for another call</strong><ul class="ul" id="id_4408828410394__ul_yvr_kvm_sx">
<li class="li">In the call console, click <strong class="ph b">Available to take new calls</strong>.<p class="p"><img class="image img-screenshot" id="id_4408828410394__image_kwr_kvm_sx" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/talk_available_new_calls.png"></p>
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</ul>
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<div class="p">If you don't see this option, then your administrator has disabled agent wrap-up. This
means you are immediately available for another call when you finish a call.<div class="note note">
<span class="notetitle">Note:</span> If
you're in a status other than Online, then Zendesk won't place you in wrap-up
mode.</div>
For details, see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408838035866" target="_blank">Enabling the voice channel and configuring general settings</a>
or <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408823877146-Managing-individual-number-settings#topic_l4t_j23_ccb" target="_blank">Managing phone line settings</a>.</div>
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