Using dark mode to increase agent display options


What's my plan?




All Suites
Team, Growth, Professional, Enterprise, or Enterprise Plus








Support
Team, Professional, or Enterprise






Verified AI summary ◀▼
Dark mode in the Support interface offers agents a comfortable viewing option, reducing eye strain and fatigue, especially in low-light settings. You can switch between dark and light modes or match your system's appearance. You can also customize ticket conversations with separate dark or light settings.


When activated by an admin, dark mode in the Support provides agents with the flexibility to choose the interface that best suits their needs. Agents can pick between dark mode or light mode in the Support ticketing system. They can also choose to match the system appearance they have set for their operating system.
This article contains the following sections:

About dark mode
Turning on dark mode
Turning off dark mode
Matching system appearance
Highlighting ticket conversations with dark or light mode
Dark mode limitations

Related articles

Activating and deactivating dark mode
Ensuring dark mode compatibility for your Zendesk Support apps



About dark mode

Dark mode addresses common concerns among agents who spend long hours in front of screens, helping to reduce eye strain, headaches, and fatigue. By providing a more comfortable viewing option, especially during nighttime shifts or in low-light environments, dark mode can improve overall productivity and accessibility. Dark mode also supports users with color blindness and light sensitivity, ensuring that our Zendesk platform is usable for everyone.
Dark mode in Support includes tickets, views, Support settings pages, and so on. No features or capabilities are impacted. Zendesk also supports dark mode for third-party apps and integrations that appear in the Support interface. See Ensuring dark mode compatibility for your Zendesk Support apps and Supporting dark mode in our Zendesk developer documentation.

Watch the Youtube video (1:20).



Turning on dark mode

Dark mode changes the default interface for the Support ticketing system from light to dark.
To turn on dark mode

In Support, click your profile icon in the top bar.
Click Display to open the Display menu and select Dark mode.

The interface changes to dark mode immediately.





Turning off dark mode

Turning off dark mode changes the interface for the Support ticketing system from dark to light again.
To turn off dark mode

In Support, click your profile icon in the top bar.
Click Display to open the Display menu and select Light mode.
The interface changes back to the default light mode.





Matching system appearance

In addition to switching between light and dark mode, you can set Support to match the system appearance on your laptop. This can be useful for situations where you work on multiple laptops or devices with changing interface options.
To match your system appearance

Set the system appearance on your laptop.
For example, use settings in Mac OS to set the appearance or use settings in MS Windows to set personalized colors.

In Support, click your profile icon in the top bar.
Click Display and select Match system appearance.
The Support interface will change to match the dark or light mode settings on your laptop.





Highlighting ticket conversations with dark or light mode

In some cases, you may want to mix dark and light mode in the ticket interface to hightlight ticket conversations. You can set dark and light mode separately for ticket conversations. This setting applies to ticket conversations only.
To highlight ticket conversations

In a ticket, click the options menu icon ( ) in the conversation header to open the options menu.
Select View in dark or View in light to switch between dark and light mode in ticket conversations.






Dark mode limitations

Dark mode limitations include:

The dark mode setting applies to Support only, not Admin Center or other Zendesk products.
Dark mode doesn't work for the in-product help panel or for some in-product notifications.
Dark mode does not change the Brand Color you have set for the Support interface.






//
const ai_summary_style = document.createElement('style');
ai_summary_style.innerHTML = `#styled-article-body{padding:0 0 0}#article-body #docs-ai-summary{background-color:#f3f3f3;border:1px solid #d3d3d3;padding:10px 10px 6px;margin-bottom:16px}#article-body #docs-ai-summary #docs-ai-summary-toggle{font-size:.9em;font-weight:700;margin-bottom:4px;cursor:pointer;display:flex;justify-content:space-between;align-items:center}#article-body #docs-ai-summary #docs-ai-summary-toggle #up-triangle{margin-left:auto;padding-right:10px;display:none}#article-body #docs-ai-summary #docs-ai-summary-toggle #down-triangle{margin-left:auto;padding-right:10px}#article-body #docs-ai-summary #docs-ai-summary-content{font-size:.9em;padding-left:25px;padding-right:25px;margin-bottom:12px}`;
document.head.appendChild(ai_summary_style);

const toggleAISummary = () => {
const summary = document.getElementById("docs-ai-summary-content");
const upTriangle = document.getElementById("up-triangle");
const downTriangle = document.getElementById("down-triangle");
if (summary.style.display === "none") {
summary.style.display = "block";
upTriangle.style.display = "none";
downTriangle.style.display = "inline";
} else {
summary.style.display = "none";
upTriangle.style.display = "inline";
downTriangle.style.display = "none";
}
};

document.getElementById("docs-ai-summary-toggle").addEventListener("click", toggleAISummary);
//

