Requesting time off


As an agent, you can request time off from yourZendesk Workforce Management schedulein Support.


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Add-on

Workforce Management (WFM) or Workforce Engagement Management (WEM)







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Request time off by submitting full or partial day requests, including reasons and optional messages to your manager. You can also cancel requests by selecting the option menu next to the request. View all your requests and their status for up to a year ahead and 30 days past in your schedule.




As an agent, you can request time off from your Zendesk Workforce Management schedule in Support.
You can request full or partial time off for scheduled shifts and days without a
shift. You can also cancel your requests.
The article contains the following topics:

Requesting time off
Cancelling a time off
request
Viewing your time off
requests



Requesting time off

You can request full or partial time off for scheduled shifts and days without a
shift.
To request time off

In Support, click the Workforce management icon ( ) in the sidebar to access your schedule.
Click the time off request icon ( ) in the top right.
Enter the following information in the Time off request window:

Reason: Select a predefined reason.

Type: Choose either a full day or partial day.

Date: For partial day time off requests, use the calendar date picker to
select your time off date along with its start and end times. For full day time off
requests, select the start and end dates.

Message to manager (optional): Enter any additional information you want to
send to your manager.



Click Request time off. Your request is sent to your manager.





Cancelling a time off request

You can cancel any time off request you’ve made previously.
To cancel a time off request

In Support, click the Workforce management icon ( ) in the sidebar to access your schedule.
Click the arrow icon ( ) next to Time off requests to view all your
time off requests and their status.
Click the option menu icon ( ) next to the time off request you want to
cancel and select Cancel time off.

Click Cancel time off to confirm that you want to delete your time off.




Viewing your time off requests

You can view all your time off requests in your Zendesk Workforce Management schedule in Support.
To view your time off requests

In Support, click the Workforce management icon ( ) in the sidebar to access your schedule.
Click Time off requests in the sidebar to view all your time off
requests and their status for a full year ahead and 30 days in the past.




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