Printing tickets

What's my plan?

All Suites | Team, Growth, Professional, Enterprise, or Enterprise Plus

Support | Team, Professional, or Enterprise

You can print a printer-friendly version of any ticket. You can print individual tickets only; there is no bulk printing option. On Zendesk Suite Professional plans and above, you can also print side conversations from any channel.

To print a ticket

Open the ticket that you want to print.

Click the Ticket options menu in the upper right, then select Print ticket.

A printer-friendly version of the ticket opens.

Click Print.

A version of the ticket prints, showing all ticket fields that have values. Fields that do not have values are not printed.

Note: If you've re-ordered ticket fields in Admin Center, see What order are ticket fields displayed on the printer-friendly version of a ticket?.

To print a side conversation (Suite Professional and above only)

In a ticket, open the context panel and click the Side conversations ( ) icon.

Click a side conversation to open it.

Click the options menu in the upper right, then select Print.

A printer-friendly version of the side conversation opens.

Click Print.