Saving Zendesk Support searches

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<p id="docs-hc-snippet" style="display: none;">In Zendesk Support, you can search for data, such as ticket properties, user properties, comments, tags, help center articles, and so on by using the search tool located in the top toolbar. You can also perform an advanced search by using common search operators combined with data property keywords and values to narrow your results.</p>
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<p class="p" dir="ltr">In Zendesk Support, you can search for data, such as ticket properties, user
properties, comments, tags, help center articles, and so on by using the search tool located
in the top toolbar. You can also perform an advanced search by using common search operators
combined with data property keywords and values to narrow your results.</p>
<p class="p" dir="ltr">Both admins and agents can save search queries so that they can quickly access
their most used searches. By saving your searches, you can save time by not having to rebuild
complex queries.</p>
<p class="p" dir="ltr">You can create, access, and manage your saved searches from the Search page in
Support.</p>
<div class="p">This article contains the following sections:<ul class="ul" id="topic_cxf_rxv_rr__ul_hxz_thq_4bc">
<li class="li" dir="ltr"><a class="xref" href="#topic_rvg_v1g_5cc">Saving searches</a></li>
<li class="li" dir="ltr"><a class="xref" href="#topic_kfx_ybg_5cc">Accessing saved
searches</a></li>
<li class="li" dir="ltr"><a class="xref" href="#topic_epm_3cg_5cc">Managing saved
searches</a></li>
</ul>
</div>
<p class="p">Related articles:</p>
<ul class="ul" id="topic_cxf_rxv_rr__ul_n5x_vhq_4bc">
<li class="li" dir="ltr"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408894221594" target="_blank">Searching Zendesk data</a></li>
</ul>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_rvg_v1g_5cc">
<h2 class="title topictitle2" id="ariaid-title2">Saving searches</h2>
<div class="body">
<p class="p">You can save up to 20 searches in the Search page.</p>
<p class="p"><strong class="ph b">To save a search</strong></p>
<div class="p">
<ol class="ol" id="topic_rvg_v1g_5cc__ol_jw4_1bg_5cc">
<li class="li">
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408894221594" target="_blank">Perform a search</a>.</li>
<li class="li">On the search results page, click the <strong class="ph b">Actions</strong> menu, then select
<strong class="ph b">Save</strong>.<p class="p"><img class="image" id="topic_rvg_v1g_5cc__image_oz5_5bg_5cc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/search_actions_menu_save.png" width="250"></p>
</li>
<li class="li">Enter a <strong class="ph b">Name</strong> for your search, then click <strong class="ph b">Save</strong>.<p class="p"><img class="image" id="topic_rvg_v1g_5cc__image_l5z_vbg_5cc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/search_saved_name.png" width="400"></p>
<p class="p">If you name your search the same name as an existing search,
you'll be asked if you want to overwrite the existing search.</p>
<p class="p">Your search is
saved and can be accessed from the Saved searches menu.</p>
</li>
</ol>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_kfx_ybg_5cc">
<h2 class="title topictitle2" id="ariaid-title3">Accessing saved searches</h2>
<div class="body">
<p class="p">You can access your saved searches from the Search page.</p>
<div class="p">
<strong class="ph b">To access a saved search</strong><ol class="ol" id="topic_kfx_ybg_5cc__ol_q3n_ccg_5cc">
<li class="li">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408838272410" target="_blank">Support</a>, click the <strong class="ph b">Search</strong> icon (<img class="image" id="topic_kfx_ybg_5cc__image_bxr_dcg_5cc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/search_icon.png">) in the upper-right of the top toolbar, then click <strong class="ph b">All
search results</strong>. <p class="p">You can also hover your mouse over the <strong class="ph b">+Add</strong> button and
select <strong class="ph b">Search</strong> from the drop-down menu.</p>
</li>
<li class="li">Click the <strong class="ph b">Saved searches</strong> menu.</li>
<li class="li">Select one of your saved searches from the menu.<p class="p"><img class="image" id="topic_kfx_ybg_5cc__image_ibs_gcg_5cc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/search_saved_menu_access.png" width="250"></p>
<p class="p">When you click the saved search name, it runs your
query.</p>
<div class="note tip">
<span class="tiptitle">Tip:</span> If you want to return to an empty Search page after
selecting a saved search, click <strong class="ph b">Clear search</strong> next to the search’s
name.</div>
</li>
</ol>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title4" class="topic nested1" id="topic_epm_3cg_5cc">
<h2 class="title topictitle2" id="ariaid-title4">Managing saved searches</h2>
<div class="body">
<p class="p">You can manage your saved searches by editing, renaming, and deleting them.</p>
<p class="p"><strong class="ph b">To manage your saved searches</strong></p>
<ol class="ol" id="topic_epm_3cg_5cc__ol_k1s_3fg_5cc">
<li class="li">
<a class="xref" href="#topic_kfx_ybg_5cc">Open</a> a saved search.</li>
<li class="li">Take one of the following actions:<ul class="ul" id="topic_epm_3cg_5cc__ul_hb5_ktg_5cc">
<li class="li">To edit your search, make changes to the search query.<p class="p">A blue dot appears next to
the saved search’s name when it’s edited but not saved.</p>
<p class="p"><img class="image" id="topic_epm_3cg_5cc__image_shm_nfg_5cc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/search_saved_edited_blue_dot.png" width="200"></p>
<p class="p">Click the <strong class="ph b">Actions</strong> menu, then select
<strong class="ph b">Save</strong>.</p>
<p class="p">Alternatively, you can save your updated search query as a new
search by clicking the <strong class="ph b">Actions</strong> menu, then selecting <strong class="ph b">Save as new</strong>.
</p>
<p class="p"><img class="image" id="topic_epm_3cg_5cc__image_q24_pfg_5cc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/search_saved_menu_save_new.png" width="250"></p>
</li>
<li class="li">To rename your saved search, click the <strong class="ph b">Actions</strong> menu, then select
<strong class="ph b">Rename</strong>.<p class="p">Enter a new name for your search, then click <strong class="ph b">Save</strong>.</p>
<p class="p">If
you rename your search the same name as an existing search, you'll be asked if you
want to overwrite the existing search.</p>
</li>
<li class="li">To delete a saved search, click the <strong class="ph b">Actions</strong> menu, then select
<strong class="ph b">Delete</strong>.<p class="p">Click <strong class="ph b">Delete</strong> in the dialog to confirm your choice.</p>
</li>
</ul>
</li>
</ol>
</div>
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