Updating your name and profile picture

In Zendesk Support, you can edit your user name and profile picture. For information on updating an end-user's profile, see Editing an end-user's profile.

This article contains the following sections:

Updating your name in your user profile

Adding a photo to your user profile

Updating your name in your user profile

You can change your name at any time.

To update your name in your own user profile

Click your profile icon in the upper-right corner of the page header, then select View profile.
If you want to update another user's name, search for the user and open that user's profile instead of your own.

Click your name on the profile page.
Your name becomes editable.

Enter a new name.
Your profile is automatically saved as you enter information. When you finish, you can navigate away.

Adding a photo to your user profile

You can add a photo to your profile and it will appear in your tickets and forum posts. At any time you can change or remove your photo.

Depending on your role, you can also add photos to other users' profiles.

To add a photo to your profile

Click your profile icon in the upper-right corner of the page header, then select View profile.
If you want to add a photo to another user's profile, search for the user and open that user's profile instead of your own.

Click the profile icon in the profile, then select Upload a new photo.

Select an image.
Use an image with a 1:1 aspect ratio that is no smaller than 80x80 pixels. The image will be scaled to fit.

The image appears in your profile.

To change or remove a photo in your profile

Click your profile icon in the upper-right corner of the page header, then select View profile.
If you want to change or remove a photo in another user's profile, search for the user and open that user's profile instead of your own.

Click the profile icon in the profile, then select Upload a new photo or Remove.

If you are uploading a new photo, select the photo.

Refresh the page, if necessary, to see the update.