Accessing the WFM Time off management page

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<p id="docs-hc-snippet" style="display: none;">The Time off management page allows workforce management (WFM) admins andteam members in custom roles with permissionto approve or deny time off requests submitted by agents.</p>
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<td>Workforce Management (WFM) or Workforce Engagement Management (WEM)</td>
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<p id="docs-ai-summary-content">The Time off management page lets you manage and review agents' time off requests. As an admin or authorized team member, you can approve, deny, or reopen requests and create automatic approval rules. You can also view pending and closed requests by team or individual agent, helping you keep track of your team's availability and plan accordingly.</p>
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<p class="p">The Time off management page allows workforce management (WFM) admins and <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6443374440090" target="_blank">team members in custom roles with permission</a> to approve or deny time
off requests submitted by agents.</p>
<p class="p">When agents submit a time off request, they select one of the time off reasons defined for
your organization. See <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6443329403034" target="_blank">Creating time off reasons for agents</a>.</p>
<p class="p">From the Time off management page, you can <a class="xref" href="#topic_t2b_1hs_kbc">check which agents have time off and when</a>, <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/7274514867866#topic_hmc_zxs_kbc" target="_blank">approve or deny requests</a>, <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/7274514867866#topic_l4f_bys_kbc" target="_blank">reopen requests</a>, and <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/7274654710042" target="_blank">create rules that automatically approve agents' time off
requests</a>.</p>
<p class="p">The article contains the following sections:</p>
<ul class="ul" id="topic-1__ul_opj_yfs_kbc">
<li class="li"><a class="xref" href="#topic_apq_b2s_kbc">Accessing the Time off management
page</a></li>
<li class="li"><a class="xref" href="#topic_t2b_1hs_kbc">Viewing time off requests</a></li>
</ul>
<p class="p" dir="ltr">Related articles</p>
<ul class="ul" id="topic-1__ul_ytm_gyb_j3c">
<li class="li" dir="ltr"><a class="xref" href="https://support.zendesk.com/hc/en-us/articles/7274514867866-Managing-agents-time-off-requests" target="_blank">Managing agents' time off requests</a></li>
</ul>
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<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_apq_b2s_kbc">
<h2 class="title topictitle2" id="ariaid-title2">Accessing the Time off management page</h2>
<div class="body">
<p class="p">You must be a WFM admin or a <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6443374440090" target="_blank">team member with permission</a> to access the Time off management
page.</p>
<div class="p">
<strong class="ph b">To access the Time off management page</strong><ul class="ul" id="topic_apq_b2s_kbc__ul_b3d_h2s_kbc">
<li class="li">
<span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408838272410" target="_blank">Workforce management</a>, click <img class="image" id="topic_apq_b2s_kbc__d8e336" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/sell_icon_calendar.png" width="16">
<strong class="ph b">Scheduling</strong> in the sidebar, then select <strong class="ph b">Time off</strong>.</span><p class="p">The Time off management page opens where you can <a class="xref" href="#topic_t2b_1hs_kbc">view</a> and <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/7274514867866" target="_blank">manage</a> agents' requests. You can also <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/7274654710042" target="_blank">create rules</a> to automatically approve requests.</p>
<p class="p"><img class="image" id="topic_apq_b2s_kbc__image_us1_kfs_kbc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/wfm_to_page_overview.png" width="600"></p>
</li>
</ul>
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<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_t2b_1hs_kbc">
<h2 class="title topictitle2" id="ariaid-title3">Viewing time off requests</h2>
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<p class="p">You can view pending and closed time off requests by team or view a specific agent's time
off. Closed time off requests are requests that have already been approved or denied.</p>
<img class="image" id="topic_t2b_1hs_kbc__image_bf5_vyb_j3c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/wfm_time_off_reasons_page.png" width="800">
<p class="p" dir="ltr">Agents can view their own time off requests and their status for the past 30 days
and for a full year in advance in their <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6443374353434" target="_blank">Zendesk Workforce Management schedule</a>.</p>
<div class="p">
<strong class="ph b">To view time off requests</strong><ol class="ol" id="topic_t2b_1hs_kbc__ol_c32_xhs_kbc">
<li class="li">
<a class="xref" href="#topic_apq_b2s_kbc">Access</a> the Time off management
page.<p class="p">By default, pending time off requests are displayed.</p>
</li>
<li class="li">Select a team from the left sidebar to view that teams' time off requests.</li>
<li class="li">To view a specific agent's time off requests, select the agent from the sidebar.
<p class="p"><img class="image" id="topic_t2b_1hs_kbc__image_vc4_w3s_kbc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/wfm_to_view_requests.png" width="600"></p>
<p class="p">You can search for agents by name or email.</p>
</li>
<li class="li">To view approved or denied time off requests for a team or specific agent, switch the
toggle from <strong class="ph b">Pending</strong> to <strong class="ph b">Closed</strong>.<p class="p"><img class="image" id="topic_t2b_1hs_kbc__image_kjz_gjs_kbc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/wfm_to_approved_denied.png" width="600"></p>
<p class="p">You can see who approved or denied the requests in the Status
column.</p>
<p class="p"><img class="image" id="topic_t2b_1hs_kbc__image_gqb_hxn_ghc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/wfm_to_approved_denied.png" width="600"></p>
</li>
</ol>
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