Using Zendesk WFM in your sandbox

What's my plan?

Add-on | Workforce Management (WFM) or Workforce Engagement Management (WEM)

You can use your sandbox testing environment to preview how Zendesk WFM works with Zendesk.

For information on creating and using a sandbox instance, see About Zendesk sandbox environments.

To test Zendesk WFM in your sandbox

Create a sandbox testing environment, if you haven't already done so.

Open the sandbox.

Select your Zendesk sandbox account instead of your production account.
Your sandbox account has a series of random numbers at the end of it. For example, abcorp832327.zendesk.com.

Open Zendesk WFM from the product tray and follow the instructions to complete the setup of your Zendesk WFM sandbox account.

Copy the URL of your Zendesk sandbox account and share it with Zendesk customer support.
You'll receive a notification when your account is set up.