Activating and deactivating the Google Calendar for Zendesk WFM integration

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<p id="docs-hc-snippet" style="display: none;">Admins can activate the Google Calendar integration for Zendesk WFM to allow agents to sync theirZendesk WFM intraday schedulewith their Google calendar.</p>
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<strong>Add-on</strong>
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<td>Workforce Management (WFM) or Workforce Engagement Management (WEM)</td>
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<p id="docs-ai-summary-content">Activate the Google Calendar integration to let agents sync their intraday schedules with Google Calendar. Note that agents need to manually sync their calendars. To deactivate, stop the sync option, but agents must disconnect their calendars themselves. This integration helps manage schedules effectively by providing visibility in Google Calendar.</p>
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<p class="p" dir="ltr">Admins can activate the Google Calendar integration for Zendesk WFM to allow agents
to sync their <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/7069811858586" target="_blank">Zendesk WFM intraday schedule</a> with their Google
calendar.</p>
<p class="p">If you want agents to see their schedule on their phone or in an external calendar, connect
WFM to Google Calendar.</p>
<p class="p" dir="ltr">When you activate the Google Calendar integration, the connection between the
agents' schedule and their Google Calendars isn't automatically synced. Agents must manually
<a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6443354603418#topic_p53_s12_y2c" target="_blank">sync their calendars from their schedule</a>. </p>
<p class="p" dir="ltr">This article contains the following sections:</p>
<ul class="ul" id="topic-1__ul_sln_wgt_5gc">
<li class="li" dir="ltr"><a class="xref" href="#topic_nq3_zgt_5gc">Activating Google Calendar for
Zendesk WFM</a></li>
<li class="li" dir="ltr"><a class="xref" href="#topic_dgc_bht_5gc">Deactivating Google Calendar for
Zendesk WFM</a></li>
</ul>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_nq3_zgt_5gc">
<h2 class="title topictitle2" id="ariaid-title2">Activating Google Calendar for Zendesk WFM</h2>
<div class="body">
<p class="p" dir="ltr">Activate the Google Calendar integration for Zendesk WFM to allow agents to sync
their Zendesk WFM intraday schedule with their Google calendar.</p>
<p class="p" dir="ltr"><strong class="ph b">To activate the Google Calendar integration for Zendesk WFM</strong></p>
<ol class="ol" id="topic_nq3_zgt_5gc__ol_gff_ght_5gc">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_nq3_zgt_5gc__d8e2150" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_apps_integrations_icon.png">
<strong class="ph b">Apps and integrations</strong> in the sidebar, then select <strong class="ph b">Integrations &gt;
Integrations</strong>.</span></li>
<li class="li">Click the <strong class="ph b">Google Calendar</strong> integration.<p class="p"><img class="image" id="topic_nq3_zgt_5gc__image_vgm_lht_5gc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/wfm_google_calendar.png" width="800"></p>
</li>
<li class="li">Select <strong class="ph b">Sync from Zendesk to Google Calendar</strong> so agents can see their schedules on
their Google calendar.<p class="p"><img class="image" id="topic_nq3_zgt_5gc__image_ijc_pht_5gc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/wfm_google_calendar_sync.png" width="400"></p>
</li>
<li class="li">Click <strong class="ph b">Save</strong> and refresh your Zendesk account.</li>
</ol>
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<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_dgc_bht_5gc">
<h2 class="title topictitle2" id="ariaid-title3">Deactivating Google Calendar for Zendesk WFM</h2>
<div class="body">
<p class="p" dir="ltr">Deactivate the Google Calendar integration for Zendesk WFM so agents can no
longer sync their Zendesk WFM intraday schedule with their Google calendar.</p>
<p class="p" dir="ltr">When you deactivate the Google Calendar integration, the connection between the
agents' schedule and their Google Calendars isn't removed. Agents must <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6443354603418#topic_jdg_r42_y2c" target="_blank">disconnect their calendars from their schedule</a>. </p>
<p class="p" dir="ltr"><strong class="ph b">To deactivate the Google Calendar integration for Zendesk WFM</strong></p>
<ol class="ol" id="topic_dgc_bht_5gc__ol_bfp_tht_5gc">
<li class="li"><span class="ph">In <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554#topic_hfg_dyz_1hb" target="_blank">Admin Center</a>, click <img class="image" id="topic_dgc_bht_5gc__d8e2150" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/ac_apps_integrations_icon.png">
<strong class="ph b">Apps and integrations</strong> in the sidebar, then select <strong class="ph b">Integrations &gt;
Integrations</strong>.</span></li>
<li class="li">Click the <strong class="ph b">Google Calendar</strong> integration.<p class="p"><img class="image" id="topic_dgc_bht_5gc__image_cfp_tht_5gc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/wfm_google_calendar.png" width="800"></p>
</li>
<li class="li">Deselect <strong class="ph b">Sync from Zendesk to Google Calendar</strong> so agents can't see their schedules
on their Google calendar.<p class="p"><img class="image" id="topic_dgc_bht_5gc__image_dfp_tht_5gc" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/wfm_google_calendar_sync.png" width="400"></p>
</li>
<li class="li">Click <strong class="ph b">Save</strong> and refresh your Zendesk account.</li>
</ol>
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