Activating and deactivating the Google Calendar for Zendesk WFM integration

Admins can activate the Google Calendar integration for Zendesk WFM to allow agents to sync theirZendesk WFM intraday schedulewith their Google calendar.


What's my plan?







Add-on

Workforce Management (WFM) or Workforce Engagement Management (WEM)







Verified AI summary ◀▼
Activate the Google Calendar integration to let agents sync their intraday schedules with Google Calendar. Note that agents need to manually sync their calendars. To deactivate, stop the sync option, but agents must disconnect their calendars themselves. This integration helps manage schedules effectively by providing visibility in Google Calendar.




Admins can activate the Google Calendar integration for Zendesk WFM to allow agents
to sync their Zendesk WFM intraday schedule with their Google
calendar.
If you want agents to see their schedule on their phone or in an external calendar, connect
WFM to Google Calendar.
When you activate the Google Calendar integration, the connection between the
agents' schedule and their Google Calendars isn't automatically synced. Agents must manually
sync their calendars from their schedule.
This article contains the following sections:

Activating Google Calendar for
Zendesk WFM
Deactivating Google Calendar for
Zendesk WFM



Activating Google Calendar for Zendesk WFM

Activate the Google Calendar integration for Zendesk WFM to allow agents to sync
their Zendesk WFM intraday schedule with their Google calendar.
To activate the Google Calendar integration for Zendesk WFM

In Admin Center, click
Apps and integrations in the sidebar, then select Integrations >
Integrations.
Click the Google Calendar integration.

Select Sync from Zendesk to Google Calendar so agents can see their schedules on
their Google calendar.

Click Save and refresh your Zendesk account.




Deactivating Google Calendar for Zendesk WFM

Deactivate the Google Calendar integration for Zendesk WFM so agents can no
longer sync their Zendesk WFM intraday schedule with their Google calendar.
When you deactivate the Google Calendar integration, the connection between the
agents' schedule and their Google Calendars isn't removed. Agents must disconnect their calendars from their schedule.
To deactivate the Google Calendar integration for Zendesk WFM

In Admin Center, click
Apps and integrations in the sidebar, then select Integrations >
Integrations.
Click the Google Calendar integration.

Deselect Sync from Zendesk to Google Calendar so agents can't see their schedules
on their Google calendar.

Click Save and refresh your Zendesk account.



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