Managing third-party browser cookies for Zendesk WFM

<div class="article-banners">
<div id="docs-wmp-link"><a href="https://support.zendesk.com/hc/en-us/articles/5411234991258-plan" target="_blank" rel="noopener noreferrer">What's my plan?</a></div>
<div class="article-banner" id="addon_wfm"><figure class="wysiwyg-table wysiwyg-table-align-left"><table style="margin-left: 0px; margin-right: auto;"><tbody><tr>
<td><strong>Add-on</strong></td>
<td>Workforce Management (WFM) or Workforce Engagement Management (WEM)</td>
</tr></tbody></table></figure></div>
</div><p>To track your agent activity accurately, make sure that all agents have either allowed third-party cookies in Chrome or set up their browser to make an exception for Zendesk WFM. Keep in mind that allowing third-party cookies is a browser-wide setting and could have security implications.</p><h2 id="h_01HH2WV25HAPKG7AKGFRX6WFC9">Allowing all third-party cookies</h2><p>To allow third-party cookies across the whole web, including Zendesk WFM:</p><ol>
<li data-list-item-id="eaa277be7ceda829c0468571b637457d4">Open Google Chrome settings.</li>
<li data-list-item-id="e8250696bc53e3d4b920fa682ca67a00a">Click <strong>Privacy and security</strong>.</li>
<li data-list-item-id="e309ce7858e568b27e6e5dba7e40e9924">Under Cookies, deactivate the <strong>Block third-party cookies </strong>option.<br><img style="height: auto;" src="https://support.zendesk.com/hc/article_attachments/6468163970458" alt="" width="500">
</li>
</ol><h2 id="h_01HH2WV25HFYFJSKNFKV6ZPZ6B">Adding a browser exception for Zendesk WFM</h2><p>You can set up your browser to make an exception for Zendesk WFM.</p><p>To make a browser exception for Zendesk WFM:</p><ol>
<li data-list-item-id="ec9c391737abf057ba06c7c0c991aa297">Open Google Chrome settings.</li>
<li data-list-item-id="eaf4b1f9b036a623e4c0057aeefff0616">Click <strong>Privacy and security</strong>.</li>
<li data-list-item-id="e26b65ce5d8169ddec52076616e435958">Under Cookies, click <strong>Allow &gt; Add  </strong>or <strong>Manage exceptions </strong>(depending on your Chrome version).</li>
<li data-list-item-id="ecb1fc6fad566282cdd349db79700a32a">Enter <strong>[*.]zendesk.com</strong> to allow cookies for both Zendesk and Zendesk WFM.<br><img style="height: auto;" src="https://support.zendesk.com/hc/article_attachments/6468230413210" alt="" width="500">
</li>
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