Managing third-party browser cookies for Zendesk WFM

To track your agent activity accurately, make sure that all agents have allowed or added an exception for third-party cookies in their browsers. This article describes how to manage third-party browser cookies in Google Chrome. Zendesk WFM works best with the Chrome browser; however, you can use Zendesk WFM with other browsers and edit their third-party settings. <!--br>
To enable 3rd party cookies in Google Chrome, please follow the steps below:


Go to the 3 dots on the upper-right corner of Google Chrome
Go to "Settings"
Type "cookies" in the search bar
Select "Cookies and other site data"

Make sure "Allow all cookies" is enabled and that you don't have either Zendesk WFM
or Zendesk in the section "Sites that can never use cookies"&nbsp;






</p--> Editing third-party settings for Chrome You can allow third-party cookies in Chrome. However, keep in mind that this is a browser-wide setting and could have security implications. Alternatively, you can also set up your browser to make an exception for Zendesk WFM. Below are instructions for both options. Option 1: Allowing all third-party cookies To allow third-party cookies across the whole web, including Zendesk WFM:
Open Google Chrome’s settings page (chrome://settings).
Click Privacy and security.
Under Cookies, deactivate the Block third-party cookies option.

Option 2: Adding an exception
Open Google Chrome’s settings page (chrome://settings).
Click Privacy and security.
Under Cookies, click Allow > Add or Manage exceptions (depending on your Chrome version).
Enter [*.]zendesk.com to allow cookies for both Zendesk and Zendesk WFM.