Accessing Zendesk WFM

What's my plan?

Add-on | Workforce Management (WFM) or Workforce Engagement Management (WEM)

Admins and team members with permission can access Zendesk Workforce management (WFM) from the product tray.

To access the WFM web app

In Zendesk, click the Zendesk Products icon () in the top bar, then select Workforce management.