Managing third-party browser cookies for Zendesk WFM

To track your agent activity accurately, make sure that all agents have either allowed third-party cookies in Chrome or set up their browser to make an exception for Zendesk WFM. Keep in mind that allowing third-party cookies is a browser-wide setting and could have security implications. Allowing all third-party cookies To allow third-party cookies across the whole web, including Zendesk WFM:
Open Google Chrome settings.
Click Privacy and security.
Under Cookies, deactivate the Block third-party cookies option.

Adding a browser exception for Zendesk WFM You can set up your browser to make an exception for Zendesk WFM. To make a browser exception for Zendesk WFM:
Open Google Chrome settings.
Click Privacy and security.
Under Cookies, click Allow > Add or Manage exceptions (depending on your Chrome version).
Enter [*.]zendesk.com to allow cookies for both Zendesk and Zendesk WFM.


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