Getting started with Zendesk Suite - Part 12: Extending your support solution with apps and integrations

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<div id="docs-wmp-link"><a href="https://support.zendesk.com/hc/en-us/articles/5411234991258-plan" rel="noopener" target="_blank">What's my plan?</a></div>
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<strong>All Suites</strong>
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<p class="sidenav-heading">Articles in the series</p>
<ul class="nav nav-underline flex-column" id="zs_getting_started_suite_12__ul_dgn_xzs_x5b">
<li class="li">
<a class="nav-link" href="https://support.zendesk.com/hc/en-us/articles/4408881937306">Introduction: Getting started with Zendesk
Suite</a>
</li>
<li class="li">
<a class="nav-link" href="https://support.zendesk.com/hc/en-us/articles/4944856070426">Part 1: Accessing Zendesk Suite admin
settings</a>
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<a class="nav-link" href="https://support.zendesk.com/hc/en-us/articles/4944849237658">Part 2: Adding team members</a>
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<a class="nav-link" href="https://support.zendesk.com/hc/en-us/articles/4944925937818">Part 3: Understanding how end user accounts are
handled</a>
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<a class="nav-link" href="https://support.zendesk.com/hc/en-us/articles/4944919944730">Part 4: Managing user access security and
authentication</a>
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<a class="nav-link" href="https://support.zendesk.com/hc/en-us/articles/4944930820506">Part 5: Adding support channels</a>
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<a class="nav-link" href="https://support.zendesk.com/hc/en-us/articles/4944922385050">Part 6: Routing incoming support requests</a>
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<a class="nav-link" href="https://support.zendesk.com/hc/en-us/articles/4945055494170">Part 7: Managing support requests during
non-business hours</a>
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<a class="nav-link" href="https://support.zendesk.com/hc/en-us/articles/4944993140762">Part 8: Guaranteeing customer support
expectations with service level agreements</a>
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<a class="nav-link" href="https://support.zendesk.com/hc/en-us/articles/4944968790426">Part 9: Reporting on support activity</a>
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<a class="nav-link" href="https://support.zendesk.com/hc/en-us/articles/4944994159130">Part 10: Enabling customer satisfaction
ratings</a>
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<a class="nav-link" href="https://support.zendesk.com/hc/en-us/articles/6501074649242">Part 11: Leveraging AI features with Zendesk</a>
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<a class="nav-link" href="https://support.zendesk.com/hc/en-us/articles/4944970330138">Part 12: Using the Zendesk developer platform to
extend your support solution</a>
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<a class="nav-link" href="https://support.zendesk.com/hc/en-us/articles/4944970747418">Part 13: Rolling out your Zendesk Suite support
solution</a>
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<li class="li"><a class="nav-link" href="https://support.zendesk.com/hc/en-us/articles/6579939982746">Part 14: Additional features</a></li>
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<p class="p">Beyond all of the many products, features, and functionality provided by Zendesk Suite,
you can extend your support solution by adding pre-built apps and integrations. You can
also build custom solutions.</p>
<p class="p">There are many integrations from Zendesk and our partners that you can browse in the
<a class="xref" href="https://www.zendesk.com/apps/" target="_blank">Zendesk
Marketplace</a>. The most popular integrations include Slack, Jira, Salesforce,
Workday, and Shopify. See <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408832644122" target="_blank">Extending Zendesk with top integrations</a>.</p>
<div class="p">You also have the following options for creating custom solutions (coding your own
solutions) using the <a class="xref" href="https://developer.zendesk.com/documentation/api-basics/getting-started/about-the-zendesk-developer-platform/" target="_blank">Zendesk developer platform</a>: <ul class="ul" id="zs_getting_started_suite_12__ul_q3v_nz5_34b">
<li class="li">You can <a class="xref" href="https://developer.zendesk.com/documentation/apps/" target="_blank">build apps</a> to enhance the
functionality of Support, Chat, and Guide.</li>
<li class="li">You can build custom integrations using Zendesk APIs. See the <a class="xref" href="https://developer.zendesk.com/documentation/" target="_blank">developer documentation</a>.</li>
<li class="li">Using Zendesk <a class="xref" href="https://developer.zendesk.com/documentation/custom-data/" target="_blank">custom data APIs</a>, you can access your
customer data no matter where it's located and build custom apps in the Zendesk
Suite. </li>
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<p class="p">Many apps and integrations built on the Zendesk developer platform are available in the
Zendesk Marketplace. These improve agent efficiency, streamline your support workflows,
and connect to many other web applications and services you use every day.</p>
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<p class="p">Continue to <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4944970747418-Getting-started-with-Zendesk-Suite-Part-13-Rolling-out-your-Zendesk-Suite-support-solution" target="_blank">Part 13: Rolling out your Zendesk Suite support
solution</a>.</p>
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