Getting started with Zendesk Suite - Part 1: Accessing Zendesk Suite admin settings

As an admin user for your Zendesk Suite account, you have access to all or just some of
the products in the suite. Your access depends on how your Zendesk user profile has been
configured. This article assumes that you're an admin user with complete access to
everything in your Zendesk Suite (user access and roles are explained in Part 4: Managing user access security and authentication
.
To get started using Zendesk Suite, you sign in to Zendesk, and you’ll see getting started
tasks for admins.

For admin settings that affect more than one product in Zendesk Suite, you use the
Admin Center. You access this through the product tray ( ), which is included in all Zendesk Suite products and is
located in the top navigation bar.
You use the product tray to switch between the Zendesk Suite products. At the
bottom of the tray, you can find the link to the Admin Center.



Accessing Admin Center

In Admin Center, in addition to Support ticketing system settings, you’ll find the
settings that are relevant across your account: your billing information, access
security, integrations, channels, and so on. We’ll discuss several aspects of
working with the Admin Center later in this article. You access Admin Center through
the product tray ( ), as shown above. You can find more detailed information about all of these
settings in Using Zendesk Admin Center.




Accessing product-specific dashboards

While many of the individual product and Suite settings and configuration options
that admins have access to are located in Admin Center, you can find the admin
settings for some products in their dashboards. You can access these in the Product
Tray. You can access Knolwedge admin settings from your help center.

Continue to Part 2: Adding team members.