Getting started with Zendesk Suite - Part 1: Accessing Zendesk Suite admin settings

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<p class="sidenav-heading">Articles in the series</p>
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<a class="nav-link" href="https://support.zendesk.com/hc/en-us/articles/4408881937306">Introduction: Getting started with Zendesk
Suite</a>
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<a class="nav-link" href="https://support.zendesk.com/hc/en-us/articles/4944856070426">Part 1: Accessing Zendesk Suite admin
settings</a>
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<a class="nav-link" href="https://support.zendesk.com/hc/en-us/articles/4944849237658">Part 2: Adding team members</a>
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<a class="nav-link" href="https://support.zendesk.com/hc/en-us/articles/4944925937818">Part 3: Understanding how end user accounts are
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<a class="nav-link" href="https://support.zendesk.com/hc/en-us/articles/4944919944730">Part 4: Managing user access security and
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<a class="nav-link" href="https://support.zendesk.com/hc/en-us/articles/4944930820506">Part 5: Adding support channels</a>
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<a class="nav-link" href="https://support.zendesk.com/hc/en-us/articles/4944922385050">Part 6: Routing incoming support requests</a>
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<a class="nav-link" href="https://support.zendesk.com/hc/en-us/articles/4945055494170">Part 7: Managing support requests during
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<a class="nav-link" href="https://support.zendesk.com/hc/en-us/articles/4944993140762">Part 8: Guaranteeing customer support
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<a class="nav-link" href="https://support.zendesk.com/hc/en-us/articles/4944968790426">Part 9: Reporting on support activity</a>
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<a class="nav-link" href="https://support.zendesk.com/hc/en-us/articles/4944994159130">Part 10: Enabling customer satisfaction
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<a class="nav-link" href="https://support.zendesk.com/hc/en-us/articles/6501074649242">Part 11: Leveraging AI features with Zendesk</a>
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<a class="nav-link" href="https://support.zendesk.com/hc/en-us/articles/4944970330138">Part 12: Using the Zendesk developer platform to
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<a class="nav-link" href="https://support.zendesk.com/hc/en-us/articles/4944970747418">Part 13: Rolling out your Zendesk Suite support
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<li class="li"><a class="nav-link" href="https://support.zendesk.com/hc/en-us/articles/6579939982746">Part 14: Additional features</a></li>
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<p class="p">As an admin user for your Zendesk Suite account, you have access to all or just some of
the products in the suite. Your access depends on how your Zendesk user profile has been
configured. This article assumes that you're an admin user with complete access to
everything in your Zendesk Suite (user access and roles are explained in <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4944919944730" target="_blank">Part 4: Managing user access security and authentication</a>
.</p>
<p class="p">To get started using Zendesk Suite, you sign in to Zendesk, and you’ll see getting started
tasks for admins. </p>
<p class="p"><img class="image img-screenshot" id="zs_getting_started_suite_2__image_aty_q4v_34b" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/zsuite_support_home2.png" width="800"></p>
<p class="p">For admin settings that affect more than one product in Zendesk Suite, you use the
<strong class="ph b">Admin Center</strong>. You access this through the product tray (<img class="image" id="zs_getting_started_suite_2__image_ivb_wdr_h1c" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/admin_center_product_icon.png">), which is included in all Zendesk Suite products and is
located in the top navigation bar.</p>
<p class="p">You use the product tray to switch between the Zendesk Suite products. At the
bottom of the tray, you can find the link to the <strong class="ph b">Admin Center</strong>. </p>
<p class="p"><img alt="Product tray" class="image img-screenshot" id="zs_getting_started_suite_2__image_zmr_bqw_l4b" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/admin_center_product_tray.png" width="200"></p>
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<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_r5n_t4s_nrb">
<h2 class="title topictitle2" id="ariaid-title2">Accessing Admin Center</h2>
<div class="body">
<p class="p">In Admin Center, in addition to Support ticketing system settings, you’ll find the
settings that are relevant across your account: your billing information, access
security, integrations, channels, and so on. We’ll discuss several aspects of
working with the Admin Center later in this article. You access Admin Center through
the product tray (<img alt="Product tray icon" class="image" id="topic_r5n_t4s_nrb__image_oly_s5v_34b" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/products_icon2.png">), as shown above. You can find more detailed information about all of these
settings in <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4581766374554-Using-Zendesk-Admin-Center" target="_blank">Using Zendesk Admin Center</a>.</p>
<p class="p"><img alt="Admin center" class="image img-screenshot" id="topic_r5n_t4s_nrb__image_c4r_xpv_34b" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/zsuite_admin_center3.png" width="800"></p>
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<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_hsv_t4s_nrb">
<h2 class="title topictitle2" id="ariaid-title3">Accessing product-specific dashboards</h2>
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<p class="p">While many of the individual product and Suite settings and configuration options
that admins have access to are located in Admin Center, you can find the admin
settings for some products in their dashboards. You can access these in the Product
Tray. You can access Knolwedge admin settings from your <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/9041943683354#topic_dzz_4wn_s2c" target="_blank">help center</a>. </p>
<p class="p"></p>
<p class="p">Continue to <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4944849237658-Getting-started-with-Zendesk-Suite-Part-3-Adding-team-members" target="_blank">Part 2: Adding team members</a>.</p>
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