Getting started with Zendesk Suite - Part 4: Managing user access, security, and authentication

Part 4: Managing user access, security, and
authentication


Part 5: Adding support channels


Part 6: Routing incoming support requests


Part 7: Managing support requests during
non-business hours


Part 8: Guaranteeing customer support
expectations with service level agreements


Part 9: Reporting on support activity


Part 10: Enabling customer satisfaction
ratings


Part 11: Leveraging AI features with Zendesk


Part 12: Using the Zendesk developer platform to
extend your support solution


Part 13: Rolling out your Zendesk Suite support
solution

Part 14: Additional features





Zendesk offers several ways to authenticate team members and end users, including
standard Zendesk sign-in using email and password, third-party authentication through
services such as Google and Microsoft, and single sign-on with identity provider
services such as OneLogin and Okta.
Because users may have different security requirements, Zendesk gives you the flexibility
to allow multiple authentication methods for each
type of user and let users choose how to sign in.

To maintain security, your team members must be signed in and authenticated to access any
part of the Zendesk Suite. Team members sign in once per session and then access the
products they have access to via the product tray.
Your customers may not have to sign in, depending on how you set up end user access to Zendesk Support. You can
require end users to sign in and be authenticated to use your help center and submit
support requests via the support request form.
In addition to the support request form in your help center, you can embed Zendesk
Support into your websites and mobile apps. You have the option of requiring end users
to sign in for messaging on your website so that you can authenticate who they are.
See Global security and sign-in resources for more
information about configuring other security settings, such as the password security
level, two-factor authentication, and IP restrictions.

Continue to Part 5: Adding support channels.