Getting started with Zendesk Suite - Part 10: Enabling customer satisfaction ratings

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<p class="sidenav-heading">Articles in the series</p>
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<a class="nav-link" href="https://support.zendesk.com/hc/en-us/articles/4408881937306">Introduction: Getting started with Zendesk
Suite</a>
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<a class="nav-link" href="https://support.zendesk.com/hc/en-us/articles/4944856070426">Part 1: Accessing Zendesk Suite admin
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<a class="nav-link" href="https://support.zendesk.com/hc/en-us/articles/4944849237658">Part 2: Adding team members</a>
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<a class="nav-link" href="https://support.zendesk.com/hc/en-us/articles/4944925937818">Part 3: Understanding how end user accounts are
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<a class="nav-link" href="https://support.zendesk.com/hc/en-us/articles/4944919944730">Part 4: Managing user access security and
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<a class="nav-link" href="https://support.zendesk.com/hc/en-us/articles/4944930820506">Part 5: Adding support channels</a>
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<a class="nav-link" href="https://support.zendesk.com/hc/en-us/articles/4944922385050">Part 6: Routing incoming support requests</a>
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<a class="nav-link" href="https://support.zendesk.com/hc/en-us/articles/4945055494170">Part 7: Managing support requests during
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<a class="nav-link" href="https://support.zendesk.com/hc/en-us/articles/4944993140762">Part 8: Guaranteeing customer support
expectations with service level agreements</a>
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<a class="nav-link" href="https://support.zendesk.com/hc/en-us/articles/4944968790426">Part 9: Reporting on support activity</a>
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<a class="nav-link" href="https://support.zendesk.com/hc/en-us/articles/4944994159130">Part 10: Enabling customer satisfaction
ratings</a>
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<a class="nav-link" href="https://support.zendesk.com/hc/en-us/articles/6501074649242">Part 11: Leveraging AI features with Zendesk</a>
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<a class="nav-link" href="https://support.zendesk.com/hc/en-us/articles/4944970330138">Part 12: Using the Zendesk developer platform to
extend your support solution</a>
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<a class="nav-link" href="https://support.zendesk.com/hc/en-us/articles/4944970747418">Part 13: Rolling out your Zendesk Suite support
solution</a>
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<li class="li"><a class="nav-link" href="https://support.zendesk.com/hc/en-us/articles/6579939982746">Part 14: Additional features</a></li>
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<p class="p">To find out if your customers are happy, you can enable customer satisfaction rating on
resolved tickets and for live chats.</p>
<p class="p">For live chat sessions, the end user prompt to rate the service they received is included
in the chat window.</p>
<p class="p"><img alt="CSAT rating" class="image img-screenshot" id="zs_getting_started_suite_11__image_ewk_cz5_34b" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/zopim_chat_ratings.png" width="350"></p>
<p class="p">For all resolved tickets, a customer satisfaction survey can be sent to the end user when
their email address is included in their user profile. </p>
<p class="p"><img alt="CSAT email" class="image img-screenshot" id="zs_getting_started_suite_11__image_tcj_fz5_34b" src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/csr_question.png" width="400"></p>
<p class="p">This means that if you don’t know the end user’s email address (because you interacted
with them on X (formerly Twitter) and don’t have their email address, for example), you
will not be able to send them the satisfaction survey email message.</p>
<p class="p">To request satisfaction ratings for the support you provide via the voice channel, you
must also have the end user’s email address added to their user profile. The email will
be sent after the call ends and the ticket is resolved.</p>
<p class="p">You enable customer satisfaction for resolved tickets. For set-up instructions, see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408886173338" target="_blank">Using CSAT</a>. </p>
<p class="p">For information about enabling customer satisfaction rating for live chats, see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408883190682" target="_blank">Measuring visitor satisfaction with chat rating</a>.</p>
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<p class="p">Continue to <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/6501074649242" target="_blank">Part 11: Leveraging AI features with
Zendesk</a>.</p>
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