Getting started with Zendesk Suite - Part 12: Extending your support solution with apps and integrations

Beyond all of the many products, features, and functionality provided by Zendesk Suite,
you can extend your support solution by adding pre-built apps and integrations. You can
also build custom solutions.
There are many integrations from Zendesk and our partners that you can browse in the
Zendesk
Marketplace. The most popular integrations include Slack, Jira, Salesforce,
Workday, and Shopify. See Extending Zendesk with top integrations.
You also have the following options for creating custom solutions (coding your own
solutions) using the Zendesk developer platform:
You can build apps to enhance the
functionality of Support, Chat, and Guide.
You can build custom integrations using Zendesk APIs. See the developer documentation.
Using Zendesk custom data APIs, you can access your
customer data no matter where it's located and build custom apps in the Zendesk
Suite.


Many apps and integrations built on the Zendesk developer platform are available in the
Zendesk Marketplace. These improve agent efficiency, streamline your support workflows,
and connect to many other web applications and services you use every day.

Continue to Part 13: Rolling out your Zendesk Suite support
solution.