Zendesk Chat system requirements

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<p id="docs-hc-snippet" style="display: none;">Zendesk Chat is a web-based SaaS (software as a service) application that runs in a web browser.</p>
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<a href="https://support.zendesk.com/hc/en-us/articles/5411234991258-plan" rel="noopener" target="_blank">What's my plan?</a>
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<strong>All Suites</strong>
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<td>Team, Growth, Professional, Enterprise, or Enterprise Plus</td>
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<strong>Support with</strong>
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<td>Live chat and messaging Team, Professional, or Enterprise</td>
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<p class="p">Zendesk Chat is a web-based SaaS (software as a service) application that runs in a web
browser.</p>
<p class="p">Zendesk Chat supports the following browsers running in Windows or Mac OS X. Your browser
must be a stable release version, not an Alpha/Beta/Nightly/Development build. This
applies to all browsers, regardless of operating system.</p>
<p class="p">If you are using live chat inside of Zendesk Support, you should also check the <a class="xref" href="http://support.zendesk.com/hc/en-us/articles/4408893306010" target="_blank"> Zendesk Support system requirements doc</a>.</p>
<p class="p">Use these links to view the requirements for the following elements:</p>
<div class="p">
<ul class="ul" id="topic_z2s_bqv_m4b__ul_if4_myk_1gb">
<li class="li"><a class="xref" href="#topic_scm_hqv_m4b">Agent/Administrator dashboard
interface</a></li>
<li class="li"><a class="xref" href="#topic_ch4_hqv_m4b">Desktop notifications</a></li>
<li class="li"><a class="xref" href="#topic_l54_hqv_m4b">Admin Center</a></li>
<li class="li"><a class="xref" href="#topic_edp_hqv_m4b">Mobile (agent
requirements)</a></li>
<li class="li"><a class="xref" href="#topic_ulp_hqv_m4b">SDK</a></li>
<li class="li">
<a class="xref" href="#topic_wtp_hqv_m4b">Chat emoji</a><div class="p">
<ul class="ul" id="topic_z2s_bqv_m4b__ul_fmc_syk_1gb">
<li class="li"><a class="xref" href="#topic_aqf_mqv_m4b">Desktop</a></li>
<li class="li"><a class="xref" href="#topic_ncm_mqv_m4b">Mobile</a></li>
</ul>
</div>
</li>
<li class="li"><a class="xref" href="#topic_ybq_hqv_m4b">Browser configuration</a></li>
<li class="li">
<a class="xref" href="#topic_zrq_hqv_m4b">Visitor requirements</a><div class="p">
<ul class="ul" id="topic_z2s_bqv_m4b__ul_j1f_ryk_1gb">
<li class="li"><a class="xref" href="#topic_sgm_vqv_m4b">Desktop</a></li>
<li class="li"><a class="xref" href="#topic_p5r_vqv_m4b">Mobile</a></li>
</ul>
</div>
</li>
<li class="li"><a class="xref" href="#topic_jt2_hqv_m4b">Firewall configuration</a></li>
</ul>
</div>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_scm_hqv_m4b">
<h2 class="title topictitle2" id="ariaid-title2">Agent/Administrator dashboard interface</h2>
<div class="body">
<div class="p">
<ul class="ul" id="topic_scm_hqv_m4b__ul_jd4_tzk_1gb">
<li class="li">Google Chrome v.25 and higher</li>
<li class="li">Mozilla Firefox v.21 and higher</li>
<li class="li">Apple Safari v.6 and higher</li>
<li class="li">Microsoft Edge</li>
</ul>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_ch4_hqv_m4b">
<h2 class="title topictitle2" id="ariaid-title3">Desktop notifications</h2>
<div class="body">
<div class="p">
<ul class="ul">
<li class="li">Google Chrome v.22 and higher</li>
<li class="li">Mozilla Firefox v.22 and higher</li>
<li class="li">Apple Safari v.6 and higher<div class="note note">
<span class="notetitle">Note:</span> Safari v. 11 will automatically block sound
notifications. See <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408821476378" target="_blank">Editing your chat notification
settings</a> for information on permitting sound notifications in
Safari. </div>
</li>
<li class="li">Microsoft Edge v.14 and higher</li>
</ul>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title4" class="topic nested1" id="topic_l54_hqv_m4b">
<h2 class="title topictitle2" id="ariaid-title4">Admin Center</h2>
<div class="body">
<div class="p">
<ul class="ul">
<li class="li" dir="ltr"> Google Chrome: latest two versions </li>
<li class="li" dir="ltr"> Mozilla Firefox: latest two versions </li>
<li class="li" dir="ltr"> Apple Safari: latest two versions </li>
<li class="li" dir="ltr"> Microsoft Edge </li>
</ul>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title5" class="topic nested1" id="topic_edp_hqv_m4b">
<h2 class="title topictitle2" id="ariaid-title5">Mobile (agent requirements)</h2>
<div class="body">
<div class="p">
<ul class="ul">
<li class="li">Apple iOS 7 and higher</li>
<li class="li">Google Android 2.3 and higher</li>
</ul>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title6" class="topic nested1" id="topic_ulp_hqv_m4b">
<h2 class="title topictitle2" id="ariaid-title6">SDK</h2>
<div class="body">
<div class="p">
<ul class="ul">
<li class="li">Apple iOS 6.0 and higher</li>
<li class="li">Google Android 2.3 (API Level 9) and higher</li>
</ul>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title7" class="topic nested1" id="topic_wtp_hqv_m4b">
<h2 class="title topictitle2" id="ariaid-title7">Chat emoji</h2>
<div aria-labelledby="ariaid-title8" class="topic nested2" id="topic_aqf_mqv_m4b">
<h3 class="title topictitle3" id="ariaid-title8">Desktop</h3>
<div class="body">
<div class="p">
<ul class="ul">
<li class="li">Google Chrome v.10 on Windows</li>
<li class="li">Mozilla Firefox v.7 and higher on Windows, </li>
<li class="li">Google Chrome v.10.10 and higher on OS X</li>
<li class="li">Mozilla Firefox v10.7 and higher on OS X</li>
<li class="li">Apple Safari v.10.7 and higher</li>
<li class="li">Microsoft Edge v.10</li>
</ul>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title9" class="topic nested2" id="topic_ncm_mqv_m4b">
<h3 class="title topictitle3" id="ariaid-title9">Mobile</h3>
<div class="body">
<div class="p">
<ul class="ul">
<li class="li">Apple Safari v.5 and higher on iOS.</li>
<li class="li">Google Chrome v.5 and higher on iOS</li>
<li class="li">Google Chrome v4.4 and higher on Android</li>
</ul>
</div>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title10" class="topic nested1" id="topic_ybq_hqv_m4b">
<h2 class="title topictitle2" id="ariaid-title10">Browser configuration</h2>
<div class="body">
<div class="p">
<ul class="ul">
<li class="li">JavaScript must be enabled</li>
<li class="li">Cookies must be enabled</li>
<li class="li">localStorage must be enabled</li>
<li class="li">TLS v1.2 or above</li>
</ul>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title11" class="topic nested1" id="topic_zrq_hqv_m4b">
<h2 class="title topictitle2" id="ariaid-title11">Visitor requirements</h2>
<div aria-labelledby="ariaid-title12" class="topic nested2" id="topic_sgm_vqv_m4b">
<h3 class="title topictitle3" id="ariaid-title12">Desktop</h3>
<div class="body">
<div class="p">
<ul class="ul">
<li class="li">Google Chrome v.25 and higher</li>
<li class="li">Mozilla Firefox v.21 and higher</li>
<li class="li">Apple Safari v.6 </li>
<li class="li">Mozilla Firefox v.21 and higher</li>
<li class="li">Apple Safari v.6 and higher</li>
<li class="li">Microsoft Edge</li>
</ul>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title13" class="topic nested2" id="topic_p5r_vqv_m4b">
<h3 class="title topictitle3" id="ariaid-title13">Mobile</h3>
<div class="body">
<ul class="ul" id="topic_p5r_vqv_m4b__ul_gtj_d1l_1gb">
<li class="li">latest two major versions of Safari on iOS</li>
<li class="li">latest version of Chrome on iOS</li>
<li class="li">latest two major versions of Chrome on Android</li>
<li class="li">latest version of Firefox on Android</li>
</ul>
<div class="p">
<div class="note note">
<span class="notetitle">Note:</span> The overlay mobile widget is not supported for the Android Browser on 4.3
and below. The widget will fall back to the chat popup mode and open in a
new tab. Chrome and Firefox on Android 4.3 and below will work as expected
(open in overlay). </div>
</div>
</div>
</div>
</div>
<div aria-labelledby="ariaid-title14" class="topic nested1" id="topic_jt2_hqv_m4b">
<h2 class="title topictitle2" id="ariaid-title14">Firewall configuration</h2>
<div class="body">
<p class="p">Zendesk Chat only uses ports 80 and 443, which should be open on all firewalls as
they are standard ports. The more important thing to look for is the following:</p>
<ul class="ul" id="topic_jt2_hqv_m4b__ul_kdq_bmq_sgb">
<li class="li">Traffic from *.<a class="xref" href="http://zopim.com/" target="_blank">zopim.com</a> is whitelisted on the firewall. (* is a wildcard and means
all subdomains on the <a class="xref" href="http://zopim.com/" target="_blank">zopim.com</a> domain).</li>
<li class="li">Zendesk Chat relies on Amazon for services. If the customer is blocking Amazon
IPs, it could negatively impact chat performance.</li>
</ul>
</div>
</div>
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