Complying with Privacy and Data Protection Law in AI agents - Advanced (Ultimate)

<div class="body">
<p class="p">This article describes how certain features and functionality in AI agents - Advanced (Ultimate) can assist with your obligations under privacy law.</p>
<p class="p">To learn more about meeting your obligations in other Zendesk products, see <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408834005530" rel="noopener" target="_blank">Complying with Privacy and Data Protection Law in Zendesk products</a>.</p>
<p class="p">Topics covered in this article:</p>
<ul class="ul" id="gdpr_ultimate__ul_zcx_knz_rbc">
<li class="li"><a class="xref" href="#topic_fyc_cnz_rbc">Meeting an access obligation</a></li>
<li class="li"><a class="xref" href="#topic_fsl_dnz_rbc">Meeting a correction obligation</a></li>
<li class="li"><a class="xref" href="#topic_ycf_gnz_rbc">Meeting an erasure or deletion obligation</a></li>
<li class="li"><a class="xref" href="#topic_i2k_hnz_rbc">Meeting a data portability obligation</a></li>
<li class="li"><a class="xref" href="#topic_anc_jnz_rbc">Meeting an objection obligation</a></li>
<li class="li"><a class="xref" href="#topic_kc3_knz_rbc">Disclaimer</a></li>
</ul>
</div>
<div aria-labelledby="ariaid-title2" class="topic nested1" id="topic_fyc_cnz_rbc">
<h2 class="title topictitle2" id="ariaid-title2">Meeting an access obligation</h2>
<div class="body">
<p class="p">Individuals from certain regions have a <em class="ph i">right of access</em>. On request, you may have an obligation to inform a user where their personal data is being held and for what purposes.</p>
<p class="p">If an individual requests a copy of their personal data, you can export the data from AI agents - Advanced as described in <a class="xref" href="#topic_i2k_hnz_rbc">Meeting a data portability obligation</a> in this article.</p>
</div>
</div>
<div aria-labelledby="ariaid-title3" class="topic nested1" id="topic_fsl_dnz_rbc">
<h2 class="title topictitle2" id="ariaid-title3">Meeting a correction obligation</h2>
<div class="body">
<p class="p">Individuals from certain regions have a <em class="ph i">right to rectification</em>, or the right to have inaccuracies in their personal data corrected. On request, you may have an obligation to provide the individual with their personal data and fix inaccuracies or add missing information.</p>
<p class="p">To meet the correction obligation within AI agents - Advanced, you may contact <a class="xref" href="https://support.zendesk.com/hc/en-us/articles/4408843597850" rel="noopener" target="_blank">Zendesk customer support</a>.</p>
</div>
</div>
<div aria-labelledby="ariaid-title4" class="topic nested1" id="topic_ycf_gnz_rbc">
<h2 class="title topictitle2" id="ariaid-title4">Meeting an erasure or deletion obligation</h2>
<div class="body">
<p class="p">Individuals from certain regions have a <em class="ph i">right to erasure</em>, or the right to be forgotten or deleted. On request, you may have an obligation to delete the personal data of an individual.</p>
<p class="p">To meet an erasure or deletion obligation, you can delete messaging data from AI agents - Advanced using the <a class="xref" href="https://developer.ultimate.ai/api-spec/gdprdelete-user-data/" rel="noopener noreferrer" target="_blank">Delete user data API</a>. Please note that this will not delete expressions (i.e., messages that have been annotated to intents). Expressions can be deleted directly in AI agents - Advanced by selecting the “Untrain expression” button. Deletion of expressions may impact the performance of your Bot.</p>
</div>
</div>
<div aria-labelledby="ariaid-title5" class="topic nested1" id="topic_i2k_hnz_rbc">
<h2 class="title topictitle2" id="ariaid-title5">Meeting a data portability obligation</h2>
<div class="body">
<p class="p">Individuals from certain regions have a <em class="ph i">right to data portability</em>. On request, you may have an obligation to provide an individual with their personal data or to transmit the data to another organization.</p>
<p class="p">To meet a portability obligation, you may export messaging data using the <a class="xref" href="https://developer.ultimate.ai/article/data-export/" rel="noopener" target="_blank">Data Export API</a>.</p>
</div>
</div>
<div aria-labelledby="ariaid-title6" class="topic nested1" id="topic_anc_jnz_rbc">
<h2 class="title topictitle2" id="ariaid-title6">Meeting an objection obligation</h2>
<div class="body">
<p class="p">Individuals from certain regions have a <em class="ph i">right of objection</em>, or the right to object to direct marketing. You may have an obligation to stop processing personal data for direct marketing purposes when you receive an objection from an individual.</p>
<p class="p">AI agents - Advanced does not offer direct marketing as a feature, therefore it is up to the business to be aware of how the end user information is being used.</p>
</div>
</div>
<div aria-labelledby="ariaid-title7" class="topic nested1" id="topic_kc3_knz_rbc">
<h2 class="title topictitle2" id="ariaid-title7">Disclaimer</h2>
<div class="body">
<p class="p">This document is for informational purposes only and does not constitute legal advice. Readers should always seek legal advice before taking any action with respect to the matters discussed herein.</p>
</div>
</div><script id="docs-schema-markup" type="application/ld+json">{
"@context": "https://schema.org",
"@type": "TechArticle",
"@id": "https://support.zendesk.com/hc/en-us/articles/7412310217370",
"url": "https://support.zendesk.com/hc/en-us/articles/7412310217370-Complying-with-Privacy-and-Data-Protection-Law-in-AI-agents-Advanced-Ultimate",
"headline": "Complying with Privacy and Data Protection Law in AI agents - Advanced (Ultimate)",
"description": "You can use specific features and APIs in AI agents - Advanced to fulfill privacy law obligations such as access, correction, erasure, data portability, and objection requests related to personal data.",
"articleSection": "Complying with privacy and data protection law",
"datePublished": "2024-06-11T18:52:40+00:00",
"dateModified": "2025-10-23T15:05:05+00:00",
"inLanguage": "en-US",
"mainEntityOfPage": {
"@type": "WebPage",
"@id": "https://support.zendesk.com/hc/en-us/articles/7412310217370"
},
"author": {
"@type": "Organization",
"name": "Zendesk",
"@id": "https://www.zendesk.com"
},
"publisher": {
"@type": "Organization",
"name": "Zendesk",
"@id": "https://www.zendesk.com"
},
"isPartOf": {
"@type": "WebSite",
"name": "Zendesk Help",
"@id": "https://support.zendesk.com/hc/"
},
"about": {
"@type": "SoftwareApplication",
"name": "Zendesk",
"@id": "https://www.zendesk.com",
"softwareAddOn": {
"@type": "SoftwareApplication",
"name": "Security",
"@id": "https://support.zendesk.com/hc/en-us/sections/9641715451034"
}
}
}</script>