Announcing Stripe Tax support for third-party developers in Zendesk Marketplace

Announced on | Rollout starts | Rollout ends
February 2, 2026 | December 8, 2025 | January 30, 2026

Zendesk is excited to announce the implementation of Stripe Tax to enhance tax accuracy and compliance for Zendesk Marketplace partners. Stripe Tax provides automated, globally compliant tax calculation and collection.

This announcement includes the following topics:

What is changing?

Why is Zendesk making this change?

What do I need to do?

What is changing?

Starting December 8, 2025, new paid app subscription transactions in Zendesk Marketplace will have taxes automatically calculated and collected using Stripe Tax. This solution:

Supports multiple jurisdictions worldwide

Incorporates complex tax rules such as the EU reverse charge

Provides partners with detailed, transparent tax reports directly within the Stripe dashboard

Partners will be billed directly by Stripe based on Stripe Tax API usage fees, alongside existing Stripe fees.

Why is Zendesk making this change?

Previous tax handling methods faced challenges with accuracy and regional compliance, impacting partner satisfaction. By adopting Stripe Tax, Zendesk Marketplace ensures a scalable, robust, and reliable solution that keeps pace with evolving global tax requirements — simplifying operations and building trust with partners.

What do I need to do?

If you are a Zendesk Marketplace partner or third-party developer with paid apps:

Enable and configure tax registrations in your Stripe account for jurisdictions where you have tax obligations.

Monitor tax calculations, transaction fees, and reports in the Stripe Dashboard under Tax > Reports and Tax > Transactions.

No code changes are required on your end. Zendesk manages the integration.

Consult your tax advisor to ensure your tax setup complies with local regulations.

If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.