Account settings cdn changes

Announced on | Rollout starts | Rollout ends
January 21, 2025 | February 24, 2025 | February 24, 2025

The "cdn" key in the Account Show Settings API will show the current default and secondary (fallback) CDN URLs used by the Support agent interface.

This announcement includes the following topics:

What is changing?

Why is Zendesk making this change?

What do I need to do?

What is changing?

Support customers on all pods will receive the following values for the cdn key when making a call to the Account Show Settings API:

"cdn": {
"cdn_provider": "default",
"fallback_cdn_provider": "secondary",
"hosts": [
{
"name": "default",
"url": "https://static.zdassets.com"
},
{
"name": "secondary",
"url": "https://static-fallback.zdassets.com"
}
]
}

Note: only the values will change. No keys will be added or removed as part of these changes.

Why is Zendesk making this change?

The new CDN values will reflect the current set of CDNs in use by the Support agent interface.

What do I need to do?

These values do not change often. If you or your teams have a workflow set up that uses or validates the current values, please make any necessary adjustments.

No actions are needed if you do not use these values.

If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.